Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Renald D
31 October 2022
DHL Express Worldwide
Sarunas K
31 October 2022
DHL Economy Select
SK
Shipments always reach my virtual address. Communication is perfect - I always get information about all events including received shipment, prepared to send shipment, sent shipment, shipment tracking information, any changes. Operations are fast and prompt. Choice of couriers is good.
Petri S
31 October 2022
DHL Economy Select
PS
Product delivered in good condition with DHL. Customer service was very helpful.
Nate e
30 October 2022
DHL Express Worldwide
NE
I'm not always a fan of the repack that I'm forced to utilize but aside from that they are awesome-and with very good communication
Lawrence P
29 October 2022
FedEx International Economy
LP
OF COURSE, I DO NOT DENY THAT FORWARD2ME HAS BEEN VERY EFFICIENT IN DELIVERING PARCELS INTERNATIONALLY AROUND THE WORLD WHICHEVER OPTIONS WHICH ONE CHOOSES. THE SAME GOES WITH ME WHEN I SELECT MY SHIPPING OPTION WITH FEDEX ECONOMY.
HOWEVER, THERE IS LACK OF COMPETITIVENESS IN TERMS OF PRICING AND LACK OF FLEXIBILITY IN ITS SHIPPING OPTIONS.
BY COMPARISON, TIPTRANS.COM OF U. K. OFFER ROYAL MAIL AND NOW EVRI AS THEIR SHIPPING OPTIONS WHILE FORWARD2ME DO NOT, MAKING THE OPTIONS LOOK VERY LIMITED OTHER THAN THOSE MORE EXPENSIVE OPTIONS.
I CERTAINLY DO NOT UNDERSTAND WHY, STRANGELY, ROYAL MAIL IS NOT INCLUDED IN THEIR SHIPPING OPTION BECAUSE IT IS THEIR NATIONAL COURIER AND THEREFORE FORWARD2ME SHOULD HAVE BEEN PROUD OF IT.
THE OTHER FAILURE IS THAT IN TERMS OF FLEXIBILITY FORWARD2ME LOOSES OUT TO TIPTRANS BECAUSE TIPTRANS U. K. OFFER VERY FLEXIBLE COMBINE AND REPACK OPTIONS EVEN TO THOSE UNAFFORDABLE.
IN FORWARD2ME THE COMBINE AND REPACK OPTIONS ARE MADE TO CATER TO THE CONVENIENCE OF FORWARD2ME RATHER THAN TO ITS CLIENTS OR CUSTOMERS, BECAUSE IF MY PARCEL WEIGHT IS BELOW 1 KG, COMBINE AND REPACK OPTION IS NOT ENCOURAGED EVEN THOUGH THE MULTI PIECE SHIPPING OPTIONS LOOK ATTRACTIVE.
EVEN IF THE CHEAPEST OPTIONS ARE AVAILABLE (THERE ARE TWO IN FACT) IT DOES NOT SERVE MUCH PURPOSE UNLESS ONE HAS ONLY, AND ONLY, 1 PARCEL TO SHIP, MINUS THE OTHER COMBINE AND REPACK OPTION WHICH IS ONLY LESS THAN 1 KILOGRAMME AND WHICH FAILS TO MEET THE CRITERION. ON THE WHOLE, THE WHOLE COMBINE AND REPACK OPTION LOOKS WHOLLY UNATTRACTIVE COMPARED TO THOSE OFFERED BY TIPTRANS U. K. IRRESPECTIVE OF THE WEIGHT AND SIZE OF THE PARCEL.
THUS, IT LOOKS AS THOUGH FORWARD2ME LOOKS MORE ATTRACTIVE TO THOSE WHO CAN REALLY AFFORD IT RATHER THAN TO THOSE WHO REALLY CANNOT AFFORD ITS SERVICES.
HOWEVER, THERE IS LACK OF COMPETITIVENESS IN TERMS OF PRICING AND LACK OF FLEXIBILITY IN ITS SHIPPING OPTIONS.
BY COMPARISON, TIPTRANS.COM OF U. K. OFFER ROYAL MAIL AND NOW EVRI AS THEIR SHIPPING OPTIONS WHILE FORWARD2ME DO NOT, MAKING THE OPTIONS LOOK VERY LIMITED OTHER THAN THOSE MORE EXPENSIVE OPTIONS.
I CERTAINLY DO NOT UNDERSTAND WHY, STRANGELY, ROYAL MAIL IS NOT INCLUDED IN THEIR SHIPPING OPTION BECAUSE IT IS THEIR NATIONAL COURIER AND THEREFORE FORWARD2ME SHOULD HAVE BEEN PROUD OF IT.
THE OTHER FAILURE IS THAT IN TERMS OF FLEXIBILITY FORWARD2ME LOOSES OUT TO TIPTRANS BECAUSE TIPTRANS U. K. OFFER VERY FLEXIBLE COMBINE AND REPACK OPTIONS EVEN TO THOSE UNAFFORDABLE.
IN FORWARD2ME THE COMBINE AND REPACK OPTIONS ARE MADE TO CATER TO THE CONVENIENCE OF FORWARD2ME RATHER THAN TO ITS CLIENTS OR CUSTOMERS, BECAUSE IF MY PARCEL WEIGHT IS BELOW 1 KG, COMBINE AND REPACK OPTION IS NOT ENCOURAGED EVEN THOUGH THE MULTI PIECE SHIPPING OPTIONS LOOK ATTRACTIVE.
EVEN IF THE CHEAPEST OPTIONS ARE AVAILABLE (THERE ARE TWO IN FACT) IT DOES NOT SERVE MUCH PURPOSE UNLESS ONE HAS ONLY, AND ONLY, 1 PARCEL TO SHIP, MINUS THE OTHER COMBINE AND REPACK OPTION WHICH IS ONLY LESS THAN 1 KILOGRAMME AND WHICH FAILS TO MEET THE CRITERION. ON THE WHOLE, THE WHOLE COMBINE AND REPACK OPTION LOOKS WHOLLY UNATTRACTIVE COMPARED TO THOSE OFFERED BY TIPTRANS U. K. IRRESPECTIVE OF THE WEIGHT AND SIZE OF THE PARCEL.
THUS, IT LOOKS AS THOUGH FORWARD2ME LOOKS MORE ATTRACTIVE TO THOSE WHO CAN REALLY AFFORD IT RATHER THAN TO THOSE WHO REALLY CANNOT AFFORD ITS SERVICES.
Keith Y
29 October 2022
UPS Express Saver
KY
I was a little hesitant to pay for an item and have sent to third party. I was very impressed after how efficient the process was. Received package very quickly and was notified each step. Well worth the cost if getting items from UK
M V
29 October 2022
DHL Economy Select
MV
Very satisfied. Super fast service, fair prices, various shipping options, easy set up and all very transparent. Additional services (storage up for 30 days etc.) available too. Highly recommended.
Satoru n
28 October 2022
FedEx International Priority
SN
Although there were troubles such as the item being returned because it did not reach the destination in Germany, it seems that the purchaser and the destination were able to coordinate and it arrived safely.
Eduardo D
27 October 2022
DHL Express Worldwide
ED
Great customer service! I spoke with Aimee and she was very helpful in answering questions as well as helping me to check on my shipments. She has the knowledge of the service.
Gennadiy D
27 October 2022
FedEx Connect
GD
This is a great place to use when you want things from Europe. They provide fast, efficient and accurate service without any hassle. They definitely pride themselves on quality customer service and always provide choice to the customer in terms of shipping sevices. I would definitely use them again and I highly recommend them since I have never been disappointed with the services they provide.
Daniel Garcia
26 October 2022
DHL Express Worldwide
DG
Pricing. You guys charging over $50 for shipping one package
Michael A
26 October 2022
DHL Express Worldwide
MA
Forward2me is an outstanding package forwarding service. I have used them several times. They communicate well, are professional and efficient and simply get the job done. Highly recommended.
Irek
25 October 2022
UPS Standard Single
I
great service, fast shipping and low prices. I recommend
Jimmy Tan
25 October 2022
FedEx International Economy
JT
I encountered an issue with import tax due to mis-recording of the item description and commodity code. The service agent graciously refunded the excess amount back to me. I am so grateful for that. Such professional service!
Victor S
25 October 2022
FedEx Connect
VS
Easy to work. Very Straight forward! And helpful when I had a few question.
Dimitris P
24 October 2022
DHL Economy Select
DP
Very good service from everyone. They are all always very polite and when ever there is a special need they help to find a solution.
Muhamad I
24 October 2022
DHL Express Worldwide
MI
Satisfied with the service provided.
Goods arrived safety and well packed.
Progress updated accordingly.
Goods arrived safety and well packed.
Progress updated accordingly.
Suleiman F
24 October 2022
DHL Express Worldwide
SF
I've forwarded a few items already from UK to UAE and they were always quick to action and Customer Service is quick to respond to any queries. Definitely recommend.
Leander
23 October 2022
DHL Express Worldwide
L
Painless. It was easier than I was expecting. Many thanks.
It was a pleasure doing business with you.
It was a pleasure doing business with you.
MSt
23 October 2022
DHL Express Worldwide
M
Delivery was very quick, 4 days to Australia. My only issue is the proce quoting, where they have different postage prices depending which UK warehouse (mainland or channel island) you ship from. I had a quote for £40 on the website but the actual price was £60 because I used the channel island website. So double check what warehouse you are price checking for as its not clear on the webpage. I guess they think that because people save VAT by sending it to Guernsay they can raise postage by 50%.
Dirk K
23 October 2022
DHL Economy Select
DK
Quick repsonse to questions and items well repacked! Could have done with a picture of item after being unpacked.
Daniel N
21 October 2022
FedEx Connect
DN
After some address problems caused by DHL not delivering to your address it was a bumpy start but I will use your services again with GLS to ship you and it seems to work fine now! Thanks a lot, I'll be back!
Blessing n
21 October 2022
DHL Domestic Express
BN
Preety fast, easy to communicate. Use them all the time.
Michael B
21 October 2022
FedEx Connect
MB
The experience is flawless. Great customer service when it is needed
Marcin C
21 October 2022
DHL Express Worldwide
MC
Had few items sent to German warehouse and never had an issue
Happy with overall service
Happy with overall service
Joice B
21 October 2022
FedEx Connect
JB
This was the first time I've used an international shipping forwarder, and I must say, I'm very impressed with the quick and easy process of this service. I have recommended their service to several friends including on my social media account, and I would definitely be using them again for all my UK purchases.
Fj J
20 October 2022
FedEx Connect
FJ
First experience with this company and not the last. Thank you!
Nav K
20 October 2022
DHL Express Worldwide
NK
Shipping a bit expensive but great reliable service
Aaron Cooke
19 October 2022
FedEx International Priority
AC
Very easy to use. Good service.
M L
19 October 2022
FedEx Connect
ML
Easy to sign up, package was packed perfectly and arrived safely
Hannah Jiang
19 October 2022
FedEx Connect
HJ
It was great experience to use forward2me. They provide several shipping options with delivery dates and prices, and it is very convenient to use. I already used twice shipping from German to US, and will keep using their service.
Neels L
19 October 2022
UPS Express Saver
NL
Great experience, good communication and nicely packaged
Jon P
19 October 2022
TNT Economy Express
JP
Everything was perfect, good communication and good prices
Dwight W
19 October 2022
DHL Express Worldwide
DW
I'm very satisfied with my order it came on time didn't had issues and my stuff was well packaged.
Malik Fraser
18 October 2022
FedEx Connect
MF
Thanks for your service helped me get an item I had been looking for and the shipping was swift thanks
Karen Longwith
18 October 2022
DHL Economy Select
KL
Simple to use and everything arrived as it should. Would def use forward2me again.
Usman s
18 October 2022
DHL Express Worldwide
US
Slightly expensive but overall good. Only issue I faced was delivery problem in their German warehouse
John K
18 October 2022
DHL Express Worldwide
JK
Awesome delivery time frame
Received my items within 7 days.
Received my items within 7 days.
Anthony T
17 October 2022
FedEx Connect
AT
Really easy to use thankful for their services thank you forward2me.
G U
17 October 2022
DHL Express Worldwide
GU
Great it was my first time using a forwarding service it was way smoother than i thought it was i'll definitely use them again in the future
I had 8 cassettes and 3 records shipped through them all arrived in perfect condition and faster than what the delivery date said very happy with everything
I had 8 cassettes and 3 records shipped through them all arrived in perfect condition and faster than what the delivery date said very happy with everything
Aleksandr K
17 October 2022
DHL Express Worldwide
AK
There are two inbox addresses (UK (non-EU) and DE (EU)) in the company for a customer. A customer can have the primary shipping address is in EU. The service does not match the personal shopper locality and the customer delivery address. For example, EU to EU, and non-EU to non-EU. It would be better that forward2Me will match or request the matching to reduce tax costs.
Hi Aleksandr,
Many thanks for your feedback.
We are sorry to see that you have only provided us with 4*.
Unfortunately our personal shopper service is only available for purchases to our UK warehouse. If you require to purchase a product from an EU retailer then you would be responsible for the purchase of the goods and if your planning to ship the order within the EU through our services, it would be advised for you to use our EU warehouse as the delivery address from the retailer to avoid additional tax costs. We cannot currently offer the personal shopper service from any of our other warehouses but we are hoping the personal shopper service is something that we could look to introduce to our other warehouse locations in the future.
I hope the information I have provided to you is useful and that you would consider amending your current rating.
Please do not hesitate to contact our customer experience team if you should have any further questions or concerns in the meantime.
Kind Regards
Hayley
Many thanks for your feedback.
We are sorry to see that you have only provided us with 4*.
Unfortunately our personal shopper service is only available for purchases to our UK warehouse. If you require to purchase a product from an EU retailer then you would be responsible for the purchase of the goods and if your planning to ship the order within the EU through our services, it would be advised for you to use our EU warehouse as the delivery address from the retailer to avoid additional tax costs. We cannot currently offer the personal shopper service from any of our other warehouses but we are hoping the personal shopper service is something that we could look to introduce to our other warehouse locations in the future.
I hope the information I have provided to you is useful and that you would consider amending your current rating.
Please do not hesitate to contact our customer experience team if you should have any further questions or concerns in the meantime.
Kind Regards
Hayley
Kari Rivers
16 October 2022
DHL Express Worldwide
KR
Gréât expérience! Everything was great!
Max S
15 October 2022
DHL Economy Select
MS
Everything was fine and some complicated situations were handled perfectly.
SAMANTHA LINDSEY
14 October 2022
DHL Express Worldwide
SL
Good service I would use again
Janet H
14 October 2022
DHL Express Worldwide
JH
Looking for a forward packaging service was a little daunting…till I found forward2me! I actually signed up for another service but took one look at the site then bounced. LOVE how user friendly the site is and it's just fun to login and see package status. Plus great updates and customer service!
Abdulkareem
13 October 2022
DHL Express Worldwide
A
great service
5 stars
5 stars
Karla V
12 October 2022
FedEx Connect
KV
First time "user" and would def recommend. Great service. Updating tracking info.
Anja L
11 October 2022
DPD Classic
AL
I wanted to order something from a shop in UK which does not deliver to Germany.
With Forward2me I found a solution to get the goods delivered to me. Everything went very well and I can
Only recommend Forward2me in such a case.
With Forward2me I found a solution to get the goods delivered to me. Everything went very well and I can
Only recommend Forward2me in such a case.
Steven W
10 October 2022
UPS Express Saver
SW
I wanted to take advantage of the exchange rate and price structure luxury brands have outside the United States. I was nervous to use a forwarding service because I had no experience with it before. I am so glad I chose Forward2me! It was quick, inexpensive, and easy. I could not recommend them more.
Darin B
07 October 2022
FedEx Connect
DB
Ordered product from Italy and shipped to forward2me Germany. Systems seemed automated and I received notification when the package arrived in Germany. Unfortunately when I logged on to choose my shipping method they had for some reason classified my package as hazardous goods. It took over a week of back and forth including finding and providing documents from the manufacturer that show the product is not classified as hazardous goods. Ultimately it went to the warehouse manager for a decision and he released the package. I never got an explanation of why they classified the package as hazardous. So it turned into a 10 day unnecessary shipping delay. Package arrived successfully with FedEx Connect which was the cheapest option. So end result I was happy but would like to see them improve the process.
Hi Darin,
Many thanks for your feedback
We are sorry that you can only provide us with 4*.
Your capacitors had been identified as hazardous or dangerous goods initially by our processing team to prompt you to contact us so we could complete further checks on the specification, voltage and watt hour capacity of the items and to also ensure that we would be accredited for shipping the capacitors under our export license with the couriers should the items have been classified as restricted for shipping. I understand that the additional checks did eventually conclude that the capacitors were not classified as hazardous as per the product specification documents provided from you and we were happy to release the package from your account to allow you to proceed with shipping these as normal.
We apologize if you felt the additional checks carried out for your package were unnecessary and our processing team may have been overcautious, however, as a forwarding agency we have to ensure we are completing country specific checks for items and abiding by the rules and regulations of IATA if handling and shipping any products that may or may not be classified as hazardous or restricted for international shipping.
To try and assist with reducing the delay times for these additional checks, if you are ever uncertain whether your item (s) may or may not be classified as restricted or problematic for international shipping, we would advise you to contact us prior to purchasing. We are prepared to discuss the possibility of handling and shipping the items and if we can agree to do so we will be able to discuss any additional conditions applicable to our handling and any additional charges that may apply.
We apologize for any further delays or frustrations caused to you.
We hope the issues you have highlighted will not deter you from shipping with us again and that you will reconsider your current rating.
Kind Regards
Hayley
Many thanks for your feedback
We are sorry that you can only provide us with 4*.
Your capacitors had been identified as hazardous or dangerous goods initially by our processing team to prompt you to contact us so we could complete further checks on the specification, voltage and watt hour capacity of the items and to also ensure that we would be accredited for shipping the capacitors under our export license with the couriers should the items have been classified as restricted for shipping. I understand that the additional checks did eventually conclude that the capacitors were not classified as hazardous as per the product specification documents provided from you and we were happy to release the package from your account to allow you to proceed with shipping these as normal.
We apologize if you felt the additional checks carried out for your package were unnecessary and our processing team may have been overcautious, however, as a forwarding agency we have to ensure we are completing country specific checks for items and abiding by the rules and regulations of IATA if handling and shipping any products that may or may not be classified as hazardous or restricted for international shipping.
To try and assist with reducing the delay times for these additional checks, if you are ever uncertain whether your item (s) may or may not be classified as restricted or problematic for international shipping, we would advise you to contact us prior to purchasing. We are prepared to discuss the possibility of handling and shipping the items and if we can agree to do so we will be able to discuss any additional conditions applicable to our handling and any additional charges that may apply.
We apologize for any further delays or frustrations caused to you.
We hope the issues you have highlighted will not deter you from shipping with us again and that you will reconsider your current rating.
Kind Regards
Hayley
Thank you for your recent feedback of our services.
We are sorry that you could only provide us with a 4* rating.
We apologize for the delivery issues with DHL Paket and we understand this has negatively impacted some of our customers.
We are confident that the previous delivery issues with DHL Paket are being looked into and resolved for us by the courier directly and we urge customers to ensure they are using the amended Germany delivery address format from their account.
I hope this helps you further and that you will reconsider your current rating of our service.
Please do let me know if you have anymore questions or concerns in the meantime,
Kind Regards
Hayley