Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Karen Longwith
18 October 2022
DHL Economy Select
KL
Simple to use and everything arrived as it should. Would def use forward2me again.
Usman s
18 October 2022
DHL Express Worldwide
US
Slightly expensive but overall good. Only issue I faced was delivery problem in their German warehouse
John K
18 October 2022
DHL Express Worldwide
JK
Awesome delivery time frame
Received my items within 7 days.
Received my items within 7 days.
Anthony T
17 October 2022
FedEx Connect
AT
Really easy to use thankful for their services thank you forward2me.
G U
17 October 2022
DHL Express Worldwide
GU
Great it was my first time using a forwarding service it was way smoother than i thought it was i'll definitely use them again in the future
I had 8 cassettes and 3 records shipped through them all arrived in perfect condition and faster than what the delivery date said very happy with everything
I had 8 cassettes and 3 records shipped through them all arrived in perfect condition and faster than what the delivery date said very happy with everything
Aleksandr K
17 October 2022
DHL Express Worldwide
AK
There are two inbox addresses (UK (non-EU) and DE (EU)) in the company for a customer. A customer can have the primary shipping address is in EU. The service does not match the personal shopper locality and the customer delivery address. For example, EU to EU, and non-EU to non-EU. It would be better that forward2Me will match or request the matching to reduce tax costs.
Hi Aleksandr,
Many thanks for your feedback.
We are sorry to see that you have only provided us with 4*.
Unfortunately our personal shopper service is only available for purchases to our UK warehouse. If you require to purchase a product from an EU retailer then you would be responsible for the purchase of the goods and if your planning to ship the order within the EU through our services, it would be advised for you to use our EU warehouse as the delivery address from the retailer to avoid additional tax costs. We cannot currently offer the personal shopper service from any of our other warehouses but we are hoping the personal shopper service is something that we could look to introduce to our other warehouse locations in the future.
I hope the information I have provided to you is useful and that you would consider amending your current rating.
Please do not hesitate to contact our customer experience team if you should have any further questions or concerns in the meantime.
Kind Regards
Hayley
Many thanks for your feedback.
We are sorry to see that you have only provided us with 4*.
Unfortunately our personal shopper service is only available for purchases to our UK warehouse. If you require to purchase a product from an EU retailer then you would be responsible for the purchase of the goods and if your planning to ship the order within the EU through our services, it would be advised for you to use our EU warehouse as the delivery address from the retailer to avoid additional tax costs. We cannot currently offer the personal shopper service from any of our other warehouses but we are hoping the personal shopper service is something that we could look to introduce to our other warehouse locations in the future.
I hope the information I have provided to you is useful and that you would consider amending your current rating.
Please do not hesitate to contact our customer experience team if you should have any further questions or concerns in the meantime.
Kind Regards
Hayley
Kari Rivers
16 October 2022
DHL Express Worldwide
KR
Gréât expérience! Everything was great!
Max S
15 October 2022
DHL Economy Select
MS
Everything was fine and some complicated situations were handled perfectly.
SAMANTHA LINDSEY
14 October 2022
DHL Express Worldwide
SL
Good service I would use again
Janet H
14 October 2022
DHL Express Worldwide
JH
Looking for a forward packaging service was a little daunting…till I found forward2me! I actually signed up for another service but took one look at the site then bounced. LOVE how user friendly the site is and it's just fun to login and see package status. Plus great updates and customer service!
Abdulkareem
13 October 2022
DHL Express Worldwide
A
great service
5 stars
5 stars
Karla V
12 October 2022
FedEx Connect
KV
First time "user" and would def recommend. Great service. Updating tracking info.
Anja L
11 October 2022
DPD Classic
AL
I wanted to order something from a shop in UK which does not deliver to Germany.
With Forward2me I found a solution to get the goods delivered to me. Everything went very well and I can
Only recommend Forward2me in such a case.
With Forward2me I found a solution to get the goods delivered to me. Everything went very well and I can
Only recommend Forward2me in such a case.
Steven W
10 October 2022
UPS Express Saver
SW
I wanted to take advantage of the exchange rate and price structure luxury brands have outside the United States. I was nervous to use a forwarding service because I had no experience with it before. I am so glad I chose Forward2me! It was quick, inexpensive, and easy. I could not recommend them more.
Darin B
07 October 2022
FedEx Connect
DB
Ordered product from Italy and shipped to forward2me Germany. Systems seemed automated and I received notification when the package arrived in Germany. Unfortunately when I logged on to choose my shipping method they had for some reason classified my package as hazardous goods. It took over a week of back and forth including finding and providing documents from the manufacturer that show the product is not classified as hazardous goods. Ultimately it went to the warehouse manager for a decision and he released the package. I never got an explanation of why they classified the package as hazardous. So it turned into a 10 day unnecessary shipping delay. Package arrived successfully with FedEx Connect which was the cheapest option. So end result I was happy but would like to see them improve the process.
Hi Darin,
Many thanks for your feedback
We are sorry that you can only provide us with 4*.
Your capacitors had been identified as hazardous or dangerous goods initially by our processing team to prompt you to contact us so we could complete further checks on the specification, voltage and watt hour capacity of the items and to also ensure that we would be accredited for shipping the capacitors under our export license with the couriers should the items have been classified as restricted for shipping. I understand that the additional checks did eventually conclude that the capacitors were not classified as hazardous as per the product specification documents provided from you and we were happy to release the package from your account to allow you to proceed with shipping these as normal.
We apologize if you felt the additional checks carried out for your package were unnecessary and our processing team may have been overcautious, however, as a forwarding agency we have to ensure we are completing country specific checks for items and abiding by the rules and regulations of IATA if handling and shipping any products that may or may not be classified as hazardous or restricted for international shipping.
To try and assist with reducing the delay times for these additional checks, if you are ever uncertain whether your item (s) may or may not be classified as restricted or problematic for international shipping, we would advise you to contact us prior to purchasing. We are prepared to discuss the possibility of handling and shipping the items and if we can agree to do so we will be able to discuss any additional conditions applicable to our handling and any additional charges that may apply.
We apologize for any further delays or frustrations caused to you.
We hope the issues you have highlighted will not deter you from shipping with us again and that you will reconsider your current rating.
Kind Regards
Hayley
Many thanks for your feedback
We are sorry that you can only provide us with 4*.
Your capacitors had been identified as hazardous or dangerous goods initially by our processing team to prompt you to contact us so we could complete further checks on the specification, voltage and watt hour capacity of the items and to also ensure that we would be accredited for shipping the capacitors under our export license with the couriers should the items have been classified as restricted for shipping. I understand that the additional checks did eventually conclude that the capacitors were not classified as hazardous as per the product specification documents provided from you and we were happy to release the package from your account to allow you to proceed with shipping these as normal.
We apologize if you felt the additional checks carried out for your package were unnecessary and our processing team may have been overcautious, however, as a forwarding agency we have to ensure we are completing country specific checks for items and abiding by the rules and regulations of IATA if handling and shipping any products that may or may not be classified as hazardous or restricted for international shipping.
To try and assist with reducing the delay times for these additional checks, if you are ever uncertain whether your item (s) may or may not be classified as restricted or problematic for international shipping, we would advise you to contact us prior to purchasing. We are prepared to discuss the possibility of handling and shipping the items and if we can agree to do so we will be able to discuss any additional conditions applicable to our handling and any additional charges that may apply.
We apologize for any further delays or frustrations caused to you.
We hope the issues you have highlighted will not deter you from shipping with us again and that you will reconsider your current rating.
Kind Regards
Hayley
Jack W
07 October 2022
FedEx Connect
JW
I've tried all the parcel forwarding services, forward2me is the cheapest, is easy to use and never disappoints. I would recommend this to friends AND lovers
A B
07 October 2022
DHL Express Worldwide
AB
Very easy to use and have now used three times with success
J. K
07 October 2022
DHL Express Worldwide
JK
The service is good and the prices for the parcels are fair, better than other forwarding sevices
Daniel S
07 October 2022
UPS Standard Single
DS
I wanted to order a product that didn't ship to Sweden and it was pretty expensive for shipping (£36) but totally fine in the end. Just prepare for like a 25% customs tax if ordering from UK because of brexit. I bought product and shipment before Forward2me for like £150, and then + £36 for their final shipping to me, and I paid like maybe £30-40 extra (probably 25%) after it arrived in Sweden (where I live)
Tanja K
06 October 2022
DPD Classic
TK
Forward2me has a very friendly and helpful customer service. You can ask anything and they always reach out to you in no time. They deserve more than five stars!
Rachel A
06 October 2022
DHL Express Worldwide
RA
I have had a very positive experience with forward2me. Very quick and useful response, and goods packed and sent very fast.
Oscar S
06 October 2022
FedEx Connect
OS
Reason I used this service was due to me not being able to purchase a few items from another country. This service made it extra easy and shipment arrived to my house within a few days. Forward2Me is a game changer. I will using this service from now on. Highly recommend it A+++ service.
Dorian P
06 October 2022
DHL Express Worldwide
DP
It was great will come back and use this service in the future!
Marie b
06 October 2022
DHL Economy Select
MB
Excellent service. Items always arrive intact and on time.
My overall online "global" shopping experience has been enhanced and eased because of foward2me.
My overall online "global" shopping experience has been enhanced and eased because of foward2me.
Karen P
06 October 2022
FedEx International Economy
KP
Good communication and continuous update regarding status of your items. Well secured packaging. Recommended services
Brittany M
04 October 2022
FedEx Connect
BM
The website was really easy to use. Everything was very easy to figure out. The package arrived very quickly.
D D
04 October 2022
DHL Express Worldwide
DD
So people usually read the one star and two star reviews.
So I'll start with this. Customer communication was 5 stars. I cannot dispute that. It was quick, timely, you just gotta match up the UK hours with your own time zone.
Everything else? Not so much.
First those quotes they give you on the front page of the website? Forget all that entirely. Literally just throw that out. Or pick the biggest one and add 30€.
I ordered some manicure gel. Not flammable, non dangerous, very small goods. They even come in their own strong plastic pots. I got three packages, total weight was about 1.21 kg total.
Cheap, right? I expected to pay 60-70€ in shipping, with FedEx.
Wrong. Wrong!
I was hit with a repacking fee of 6€, ok. Fine. Expectation was that it was going to be in a smaller box.
Wrong again! My 6€ paid for the package to get heavier. It went from 1.21 kg to 1.38 kg.
So I paid for it to get heavier?
The shipping quote forced it to be optimized for DHL, said best would be 70€, worst would be 86€.
I was slapped with a solid 96€ for shipping.
So the package got heavier, and quote was now higher. I paid for over 200€ so I was in it for the long haul.
It said DHL express, two business days. I waited 2 weeks for that package to arrive to NEW YORK CITY for collection.
When I got it, it looked like my stuff was thrown in the most ramshackle, ghetto big box they had with no extra care or protection. There were packing peanuts, but that's it. And it looked like they just opened the other packages and tossed the contents inside of the big box with no care or protection.
So I'm not doing this again.
Edit: let me add this. If I had shipped to America via bpost from the Benelux, shipping would have been 46€ for 30 kg.
So I'll start with this. Customer communication was 5 stars. I cannot dispute that. It was quick, timely, you just gotta match up the UK hours with your own time zone.
Everything else? Not so much.
First those quotes they give you on the front page of the website? Forget all that entirely. Literally just throw that out. Or pick the biggest one and add 30€.
I ordered some manicure gel. Not flammable, non dangerous, very small goods. They even come in their own strong plastic pots. I got three packages, total weight was about 1.21 kg total.
Cheap, right? I expected to pay 60-70€ in shipping, with FedEx.
Wrong. Wrong!
I was hit with a repacking fee of 6€, ok. Fine. Expectation was that it was going to be in a smaller box.
Wrong again! My 6€ paid for the package to get heavier. It went from 1.21 kg to 1.38 kg.
So I paid for it to get heavier?
The shipping quote forced it to be optimized for DHL, said best would be 70€, worst would be 86€.
I was slapped with a solid 96€ for shipping.
So the package got heavier, and quote was now higher. I paid for over 200€ so I was in it for the long haul.
It said DHL express, two business days. I waited 2 weeks for that package to arrive to NEW YORK CITY for collection.
When I got it, it looked like my stuff was thrown in the most ramshackle, ghetto big box they had with no extra care or protection. There were packing peanuts, but that's it. And it looked like they just opened the other packages and tossed the contents inside of the big box with no care or protection.
So I'm not doing this again.
Edit: let me add this. If I had shipped to America via bpost from the Benelux, shipping would have been 46€ for 30 kg.
Hi Dionne.
Many thanks for your feedback.
I am sorry to hear of your dissatisfaction.
I would like the opportunity to reach out to you directly to further discuss your issues and concerns in more detail.
Please keep an eye out for my email.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry to hear of your dissatisfaction.
I would like the opportunity to reach out to you directly to further discuss your issues and concerns in more detail.
Please keep an eye out for my email.
Kind Regards
Hayley
A dToit
04 October 2022
DHL Express Worldwide
AD
Excellent Service As ALWAYS :) :) Thank You Very Much A+++
Franziska
04 October 2022
TNT Economy Express
F
Good Service, fast, but very expensive
Hi Franziska.
Many thanks for your feedback.
Our shipping rates are reviewed each year, with each of the courier services, to make them as cost effective as possible for our customers based on the volume of packages that we receive.
We understand that everyone is facing financially challenging times worldwide. Unfortunately the fluctuating fuel surcharge rates with each courier service are causing increases in the overall shipping prices we are currently offering. Some of the courier services are reviewing their fuel surcharges once a month and others review and amend the fuel surcharges on a weekly basis. Also many of the courier services' are having to apply additional emergency surcharge fees in relation to COVID restrictions from country to country.
We apologize for any inconvenience or difficulties this may be causing all of our customer's.
I hope the information I have provided to you is useful and that you will reconsider your current rating.
Please do not hesitate to get back in touch if you do have any further questions or concerns.
Kind Regards
Hayley
Many thanks for your feedback.
Our shipping rates are reviewed each year, with each of the courier services, to make them as cost effective as possible for our customers based on the volume of packages that we receive.
We understand that everyone is facing financially challenging times worldwide. Unfortunately the fluctuating fuel surcharge rates with each courier service are causing increases in the overall shipping prices we are currently offering. Some of the courier services are reviewing their fuel surcharges once a month and others review and amend the fuel surcharges on a weekly basis. Also many of the courier services' are having to apply additional emergency surcharge fees in relation to COVID restrictions from country to country.
We apologize for any inconvenience or difficulties this may be causing all of our customer's.
I hope the information I have provided to you is useful and that you will reconsider your current rating.
Please do not hesitate to get back in touch if you do have any further questions or concerns.
Kind Regards
Hayley
Luis G
04 October 2022
DHL Economy Select
LG
Service is fast, clear, streamlined, and custom service is also very fast. Really would recommend it!
Juan G
03 October 2022
DHL Express Worldwide
JG
Awesome service… Great Prices.
Recommend 100%.. really reliable and great customer service..
Recommend 100%.. really reliable and great customer service..
James P
03 October 2022
FedEx International Economy
JP
Happy to recommend these guys, efficient service and reasonable pricing. I had a few questions for my first shipment and they were happy to talk me through any queries.
Dut M
03 October 2022
DHL Express Worldwide
DM
Very excellent services and the shipment is very fast
Nerdy
02 October 2022
DHL Economy Select
N
Item was with me within a week and well communicated
Chris Barton-Fox
02 October 2022
DHL Economy Select
CB
The website is tricky to understand, and I was made to arrange re packing into one parcel, in order to get the website to work ! which was not needed and not done It was only one parcel in the first place.
Apart from that it came through safe and sound
Apart from that it came through safe and sound
Robin d
02 October 2022
DHL Express Worldwide
RD
Forward2me kept me informed when items were delivered to Preston and when they were released for delivery to South Africa by courier.
ABDUL CHERACHAM
02 October 2022
DHL Express Worldwide
AC
your services are awesome
Daniel L
02 October 2022
FedEx Connect
DL
Very good my hats got to me in perfect condition. Only downside is how long it takes for items to arrive.
Vincent Leoz
01 October 2022
DPD Classic
VL
Sorry for my low english level, but the service is really good! I contact them for few questions, and they always take the time to answering and explain to me. If i need, or if my friends need the same service, i will tell them to go at Forward2me.com with no problem! Thanks for all
Mariam A
01 October 2022
DHL Express Worldwide
MA
Thank you for good service, fast, reliable. You get updates about your parcel all the time
SZABO SZILARD
30 September 2022
DHL Express Worldwide
SS
I only used the Japanese branch but it's reliable and trustworthy
Richard Smith
30 September 2022
DHL Express Worldwide
RS
Always so professional and no requests even how small are answered. Your packages are indeed in safe hands and will be in time !!!! A++++ Thank you, everyone !!
angela givon
30 September 2022
FedEx International Economy
AG
I am very happy with this service. I have been using Forward 2me for 8 years now and no complaints. Also great customer service.
customer
30 September 2022
DHL Express Worldwide
C
Easy and reasonable
James f
29 September 2022
FedEx Connect
JF
They received my package, then sent it to me in perfect condition, will use again.
Mark M
29 September 2022
FedEx Connect
MM
Trying to make a purchase from a German eBay Seller, the seller did not ship to countries outside the EU because of nonEU buyers.
I found Forward2me through internet reviews. Forward2me provided me the opportunity to purchase an eBay item from Germany not available outside the EU. I was, furthermore, able to track the purchase from the Seller first through eBay and then through the shipper provided by Forward2me.
I found Forward2me through internet reviews. Forward2me provided me the opportunity to purchase an eBay item from Germany not available outside the EU. I was, furthermore, able to track the purchase from the Seller first through eBay and then through the shipper provided by Forward2me.
Wojciech Bejda
29 September 2022
UPS Standard Single
WB
Fast and excellent service.
Seamus L
29 September 2022
FedEx International Priority
SL
Order only took a few hours to be sorted after delivery service dropped off the package at their warehouse. Next day package was out and arrived after the weekend. Extremely pleased with the service.
Kenneth Brown
28 September 2022
FedEx International Priority
KB
My second timing going through forward2me and it was an extremely smooth process. I received my package in a timely manner and Aimee was extremely helpful with any questions I had. Highly recommend.
Hi Kenneth.
Thank you so much for your feedback.
It is really good to hear that you are happy with the assistance and support that Aimee provided to you along the way.
I will pass on your gratitude personally.
We shall look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Thank you so much for your feedback.
It is really good to hear that you are happy with the assistance and support that Aimee provided to you along the way.
I will pass on your gratitude personally.
We shall look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Jo Putzeys
28 September 2022
FedEx Connect
JP
repacking failed and only 5 from 6 units were delivered. 1 was clearly broken as the full package was wet and smelling. Never again, really bad experience
Hi Jo.
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied and that you have received your items in poor condition to your address.
All damage or loss claims must be notified to us via email as soon as the shipment has been received so we can request the relevant images and documents from you that are relating to the goods in the shipment, so we can then proceed to determine liability for the damage and ensure we are still within the stated timeframe to be able to submit a claim to the courier if needed. All damage claims must be notified by us to FedEx in writing within 21 calendar days from the date FedEx accepted the shipment, failing which no action for damages may be brought against FedEx. I have checked the date that your shipment was dispatched from our EU warehouse up until the date of delivery and unfortunately we may just be still within the 21 days timeframe to submit a damage claim with the courier for your shipment. I can see that you did not request a repack service for your goods prior to shipping, therefore, all of your goods would have been shipped out as they were received from the original senders. I am happy to ask for one of my customer experience agents to reach out to you via email to request additional images of the damaged items so we can assess and conclude this matter further at our side for you.
Please keep an eye out for our email.
I hope this helps you further.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied and that you have received your items in poor condition to your address.
All damage or loss claims must be notified to us via email as soon as the shipment has been received so we can request the relevant images and documents from you that are relating to the goods in the shipment, so we can then proceed to determine liability for the damage and ensure we are still within the stated timeframe to be able to submit a claim to the courier if needed. All damage claims must be notified by us to FedEx in writing within 21 calendar days from the date FedEx accepted the shipment, failing which no action for damages may be brought against FedEx. I have checked the date that your shipment was dispatched from our EU warehouse up until the date of delivery and unfortunately we may just be still within the 21 days timeframe to submit a damage claim with the courier for your shipment. I can see that you did not request a repack service for your goods prior to shipping, therefore, all of your goods would have been shipped out as they were received from the original senders. I am happy to ask for one of my customer experience agents to reach out to you via email to request additional images of the damaged items so we can assess and conclude this matter further at our side for you.
Please keep an eye out for our email.
I hope this helps you further.
Kind Regards
Hayley