Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Mark S
17 November 2022
FedEx Connect
MS
Was skeptical at first or thought I would be charged a super high premium. The prices were actually very reasonable and I got my package quickly without any damages.
Michael H
16 November 2022
FedEx International Priority
MH
Beware when choosing FedEx as your shipment carrier. I had a 6 piece shipment that arrived on 3 different days. I would also opt for repack as most of the lps were in flimsy packaging. They all survived the trip to the states thankfully.
Hi Michael
Thank you so much for your feedback.
We are sorry to hear about the delivery delays with your recent FedEx shipment.
It is great to hear that all 6 packages did eventually arrive to you in in the USA and they were all in good condition.
We are really pleased to hear that you have been happy with our services.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Thank you so much for your feedback.
We are sorry to hear about the delivery delays with your recent FedEx shipment.
It is great to hear that all 6 packages did eventually arrive to you in in the USA and they were all in good condition.
We are really pleased to hear that you have been happy with our services.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Steven P
15 November 2022
FedEx Connect
SP
Great service, no problems, ordered from adidas.uk and it shipped to their warehouse and then to me with no problem. Was only around $30 to ship it and no other fees. Will use again
Bow wow meow customer
15 November 2022
FedEx International Priority
BWM
I would have like more communication, otherwise hassle free.
Hi Faye.
Many thanks for your recent feedback.
We are happy to hear that you have been satisfied with our service overall.
I have checked your communication history with us and we had received 4 separate support tickets from your email address over 2 days that were all relating to the same concerns or queries and I can see that our Customer Experience agent, Aimee, was quickly on hand to answer all of your questions and concerns less than 24 hours after your support tickets had been sent in to us.
If any customers need to communicate with our Customer Experience team, we do advise for you to allow us up to 24 hours to respond to queries. We would also advise that you only contact us either by email, social media or WhatsApp and not all channels. Many customers are contacting via all channels or through more than one email thread. This can lead to an unnecessary increase of our workload and can sometimes cause a duplication of work which can result in longer response times to our customers because it will be pushing your query further down in the queue.
I hope the information I have provided is useful to you and we look forward to offering you our shipping services again very soon.
We would appreciate it if you would reconsider your current rating of our service.
Kind Regards
Hayley
Many thanks for your recent feedback.
We are happy to hear that you have been satisfied with our service overall.
I have checked your communication history with us and we had received 4 separate support tickets from your email address over 2 days that were all relating to the same concerns or queries and I can see that our Customer Experience agent, Aimee, was quickly on hand to answer all of your questions and concerns less than 24 hours after your support tickets had been sent in to us.
If any customers need to communicate with our Customer Experience team, we do advise for you to allow us up to 24 hours to respond to queries. We would also advise that you only contact us either by email, social media or WhatsApp and not all channels. Many customers are contacting via all channels or through more than one email thread. This can lead to an unnecessary increase of our workload and can sometimes cause a duplication of work which can result in longer response times to our customers because it will be pushing your query further down in the queue.
I hope the information I have provided is useful to you and we look forward to offering you our shipping services again very soon.
We would appreciate it if you would reconsider your current rating of our service.
Kind Regards
Hayley
大輔 村
15 November 2022
FedEx International Economy
��
All the operators I contacted was very helpful to solve my package's problem. Thank you.
Adam Apostolos
14 November 2022
DHL Express Worldwide
AA
I think this company is great... 1. The ability to buy from vendors in England & Germany & have it shipped to my address in the states is huge. The way it's explained how to use the service & setup on the website is straight forward. I've had wonderful success with it. If theirs's any delays or problems, questions one of their staff members contact you through email & let you know what the issue is & steps to take to solve it. I've had nothing but positive results w/Forward2me.
Rebecca W
14 November 2022
FedEx Connect
RW
So far, my experience has been very pleasant with Forward2Me! I have had about 3-4 packages shipped to me so far from them, and all have arrived to me in a timely manner in good condition. I would definitely recommend their service and use again in the future!
Maureen S
14 November 2022
DHL Domestic Express
MS
I encountered an issue when I tried to purchase food, but they were very helpful, and I got my goodies for Christmas!
Eric W
14 November 2022
FedEx Connect
EW
This is a service that is fast, easy, and efficient. It was simple to set up and make a transaction. I look forward to utilizing this service again in the near future.
Stefan R
14 November 2022
UPS Standard Single
SR
The service is quick and well organised. The layout of the page (insertion of values etc.) are a bit tricky for those not used to it. So beginners and new clients may struggle with it. But there is a quick and responsive help service, which provides comfort. Shipping and packing are always very good.
I am satisfied with forward2me, wouldn't change it and will encourage others to use it as well.
Kind regards
Stefan Roda
I am satisfied with forward2me, wouldn't change it and will encourage others to use it as well.
Kind regards
Stefan Roda
Christian D
14 November 2022
DHL Economy Select
CD
The positive things first: the whisky bottle arrived savely and the support answered quickly. But your online software program is not optimizied for shipping alcohol from UK to Germany. I was not able to choose the shipping details: "Please contact our support." After some explanations I got the answer, that the bottle must be repacked. I got an another email to proceed online. The system said again: "Please contact our support." I contacted the support again, First I got the answer, it will work now. The system said again: "Please contact our support." One day later after some very detailed informations, how I had to go through your website, I found the next step. Paypal paying worked ok. A few days later DHL informed about the customs and taxes I had additonally to pay again. In the end I paid for this bottle in total ca, 180 Euro (shop price 80 pounds, forward2me 39 pounds, DHL customs 47 Euro)!
I know this before, but there surely some customers not aware of this. You should inform your customer in advance!
I know this before, but there surely some customers not aware of this. You should inform your customer in advance!
Hi Christian,
Many thanks for your feedback.
We are sorry that you feel dissatisfied, however, as per our terms of trade, section 8, from our website, all shipments that are dispatched through our services are sent under the delivery terms of 'Delivered Duty Paid' or 'Delivered At Place' with all of the tracked couriers from all of our available warehouses. We don't have the accreditation to carry out the customs clearance and calculate the duties for the goods in advance. Any duties and taxes owing for shipments upon import into the destination country would be the responsibility of the receiver to pay. If you are disputing the total duties and taxes that have been charged for your shipment, it is the responsibility of the receiver to contact the courier from the destination country to review the charges further. We are not responsible for any duty and tax rates that are applied for shipments in the destination country and all duty and taxes rates do vary from country to country.
All alcohol repacking and shipping from any of our warehouse locations has to be handled by our Customer Experience team so we can firstly determine if we can offer a shipping service for the alcohol to the required destination country, please note we can only offer DHL for alcohol shipments, and we also need to ensure the correct repack and shipping instructions are provided to the warehouse team when they are preparing the alcohol for transit with the couriers.
I hope this helps you further and answers your concerns.
Please do let me know if you have any more questions or concerns and we would appreciate it if you would reconsider your current rating.
Kind Regards
Hayley
Many thanks for your feedback.
We are sorry that you feel dissatisfied, however, as per our terms of trade, section 8, from our website, all shipments that are dispatched through our services are sent under the delivery terms of 'Delivered Duty Paid' or 'Delivered At Place' with all of the tracked couriers from all of our available warehouses. We don't have the accreditation to carry out the customs clearance and calculate the duties for the goods in advance. Any duties and taxes owing for shipments upon import into the destination country would be the responsibility of the receiver to pay. If you are disputing the total duties and taxes that have been charged for your shipment, it is the responsibility of the receiver to contact the courier from the destination country to review the charges further. We are not responsible for any duty and tax rates that are applied for shipments in the destination country and all duty and taxes rates do vary from country to country.
All alcohol repacking and shipping from any of our warehouse locations has to be handled by our Customer Experience team so we can firstly determine if we can offer a shipping service for the alcohol to the required destination country, please note we can only offer DHL for alcohol shipments, and we also need to ensure the correct repack and shipping instructions are provided to the warehouse team when they are preparing the alcohol for transit with the couriers.
I hope this helps you further and answers your concerns.
Please do let me know if you have any more questions or concerns and we would appreciate it if you would reconsider your current rating.
Kind Regards
Hayley
customer
13 November 2022
DHL Express Worldwide
C
Reliability
Adam LeRoy
13 November 2022
DHL Express Worldwide
AL
Quick and easy package forwarding. Recommended!
Jorge Matos
12 November 2022
FedEx International Economy
JM
By my experience even when the Queue is long they are pretty fast in combining and repacking and shipping items.
Erdem Tandirli
12 November 2022
FedEx International Economy
ET
Prompt replies from customer service, fast shipment upon payment, thank you
User
12 November 2022
DHL Express Worldwide
U
Do not use. Not trustworthy, every step requires service enquirers (system does not work), very expensive at the end. paid 3x item value.
Hi there,
Thank you for your recent feedback.
We are sorry that you could only provide us with a 1* rating.
We would like to reach out to you directly to discuss your feedback in more detail to determine if there is anything we can do to help you reconsider your current rating of our service.
Please keep an eye out for our email.
I hope this helps you further.
Please do let me know if you have anymore questions or concerns in the meantime.
Kind Regards
Hayley
Thank you for your recent feedback.
We are sorry that you could only provide us with a 1* rating.
We would like to reach out to you directly to discuss your feedback in more detail to determine if there is anything we can do to help you reconsider your current rating of our service.
Please keep an eye out for our email.
I hope this helps you further.
Please do let me know if you have anymore questions or concerns in the meantime.
Kind Regards
Hayley
Jakob
12 November 2022
DHL Express Worldwide
J
Extremely expensive and only one option of shipping. Inflexible.
Hi Jakob.
Thank you for your feedback.
We are sorry that you feel dissatisfied.
I can see that we had identified the products within the beauty advent calendar as dangerous goods for shipping purposes. All beauty advent calendars that are received to us, we have to identify and input any restricted products that are within the beauty advent calendars individually-we are not permitted to simply state beauty advent calendars as one single commodity.
Due to your beauty advent calendar containing restricted products, the advent calendar required a repack service prior to shipping to ensure it was packed and prepared in the required size box to comply with Dangerous goods regulations for shipping internationally. We are only accredited to ship dangerous goods with DHL or FedEx services for shipping and your package was repacked for the DHL Express service because the additional dangerous good surcharge fee with DHL service is less expensive than with FedEx. This is the reason why you were only provided with the DHL courier option at shipping stage.
Unfortunately the dangerous goods packaging requirements and additional surcharge fees are not established by ourselves but by the accredited couriers who each have to abide by the rules and regulations set out by International Air Transport Association. Therefore there is no negotiation on the set packaging requirements or dangerous goods surcharge fees for shipments containing beauty advent calendars that consist of products such as perfumes and we understand that the packaging requirements that we have to follow for dangerous goods shipments can cause an unavoidable increase in the overall chargeable weight and shipping prices for our customers with the courier.
We are sorry for any inconveniences.
I hope the information provided is useful and we would appreciate it if you would reconsider your current rating of our service.
Kind Regards
Hayley
Thank you for your feedback.
We are sorry that you feel dissatisfied.
I can see that we had identified the products within the beauty advent calendar as dangerous goods for shipping purposes. All beauty advent calendars that are received to us, we have to identify and input any restricted products that are within the beauty advent calendars individually-we are not permitted to simply state beauty advent calendars as one single commodity.
Due to your beauty advent calendar containing restricted products, the advent calendar required a repack service prior to shipping to ensure it was packed and prepared in the required size box to comply with Dangerous goods regulations for shipping internationally. We are only accredited to ship dangerous goods with DHL or FedEx services for shipping and your package was repacked for the DHL Express service because the additional dangerous good surcharge fee with DHL service is less expensive than with FedEx. This is the reason why you were only provided with the DHL courier option at shipping stage.
Unfortunately the dangerous goods packaging requirements and additional surcharge fees are not established by ourselves but by the accredited couriers who each have to abide by the rules and regulations set out by International Air Transport Association. Therefore there is no negotiation on the set packaging requirements or dangerous goods surcharge fees for shipments containing beauty advent calendars that consist of products such as perfumes and we understand that the packaging requirements that we have to follow for dangerous goods shipments can cause an unavoidable increase in the overall chargeable weight and shipping prices for our customers with the courier.
We are sorry for any inconveniences.
I hope the information provided is useful and we would appreciate it if you would reconsider your current rating of our service.
Kind Regards
Hayley
Jane S
11 November 2022
DHL Express Worldwide
JS
I have used Forward2Me for orders from both the UK and Japan. Every time I have dealt with both the service has been exceptional. I would definitely recommend Forward2Me
satoru nogami
11 November 2022
FedEx International Priority
SN
送り先が変更になっていたことを認めてくれて、正しい送り先で対応できました。
１回目の送料は無駄になりましたが・・・
１回目の送料は無駄になりましたが・・・
Hi Satoru
Many thanks for your recent feedback.
We are sorry that you could only provide us with 4* rating.
We fully understand that the delivery problems with DHL Paket have been causing frustration for some of our customers who would regularly use our Germany warehouse.
We really hope that you would be willing to reattempt the deliveries for your orders to our Germany address again using the new advised address details provided from your account. We are very confident that this final change will ensure packages can be and will be delivered to our Germany address as expected.
We sincerely apologise once again for the inconvenience caused regarding your failed deliveries at our Germany address.
We would like to thank you for your continuous support and we really do appreciate your understanding and cooperation regarding this issue.
Kind Regards
Hayley
Many thanks for your recent feedback.
We are sorry that you could only provide us with 4* rating.
We fully understand that the delivery problems with DHL Paket have been causing frustration for some of our customers who would regularly use our Germany warehouse.
We really hope that you would be willing to reattempt the deliveries for your orders to our Germany address again using the new advised address details provided from your account. We are very confident that this final change will ensure packages can be and will be delivered to our Germany address as expected.
We sincerely apologise once again for the inconvenience caused regarding your failed deliveries at our Germany address.
We would like to thank you for your continuous support and we really do appreciate your understanding and cooperation regarding this issue.
Kind Regards
Hayley
Stephanie C
11 November 2022
UPS Standard Single
SC
The whole process of shipping with Forward2Me was fast and efficient. Pretty much not long after my parcel arrived I was able to ship it already. There were also many choices for courier services and I am able to ship to wherever I wanted. The whole process to ship out my parcel was simple and quick too.
Isabelle V
11 November 2022
DHL Express Worldwide
IV
Great way to order in the non-EU when the shops themselves don't offer shipping.
Of course, the service is not free, but it is still considerably cheaper than flying there yourself just to buy a product.
From ordering to delivery to my home address only took about 10 days, absolutely top.
Of course, the service is not free, but it is still considerably cheaper than flying there yourself just to buy a product.
From ordering to delivery to my home address only took about 10 days, absolutely top.
M F
10 November 2022
FedEx International Priority
MF
Never had a problem until now. E-mail correspondence is also polite and reliable. I will continue to use it.
Matt b
10 November 2022
DHL Express Worldwide
MB
Lost a package and was found with Nica assistance. Always willing to help. Get what you pay for.
Hi Matt.
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by one of our customer experience agents.
I will pass your gratitude onto Nica personally.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by one of our customer experience agents.
I will pass your gratitude onto Nica personally.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Örn A
10 November 2022
TNT Economy Express
�A
Good option for the online buyer. Possible want more
Option on shipping cost.
Option on shipping cost.
Marijan P
09 November 2022
DHL Economy Select
MP
Ok feedback
SUPER MEN- PSALM, SUPER. Problem speak UK
SUPER MEN- PSALM, SUPER. Problem speak UK
Eye Q Optical L
09 November 2022
DHL Express Worldwide
EQO
We have been using foward2me since 2015 and their service has never disappointed us. We provide to continue our service with them, as we have been doing until now.
I like the idea of maintaining our inbox as well as choosing our preferred courier choice.
I like the idea of maintaining our inbox as well as choosing our preferred courier choice.
Susan Politz
09 November 2022
DHL Express Worldwide
SP
Can't say any specific but there was never any delays to shipping it to another country.
Shalonda P
09 November 2022
FedEx International Priority
SP
My first time using this type of international service. I was a bit leery and concerned. But the experience was great and so was the customer service. Will definitely use again.
Brendan V
09 November 2022
FedEx International Priority
BV
Start to finish went smoothly and all my questions were answered. Thank you Forward2me!
Tomcat
08 November 2022
DHL Express Worldwide
T
A fav forwarder- shop the world and trust that Forward2me will get it to you!
Geoff S
08 November 2022
DHL Economy Select
GS
First selection of GLS for delivery was a mistake. They took my package, stuck it in a warehouse in Poland and did not deliver to me, with no explanation. After complaints from Forward2me, they returned it, and this time I chose DHL, who delivered efficiently with no issues.
Forward2me support from Nica was excellent.
Forward2me support from Nica was excellent.
Hi Geoff.
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by one of our customer experience agents.
I will pass your gratitude onto Nica personally.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by one of our customer experience agents.
I will pass your gratitude onto Nica personally.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Liliana C
08 November 2022
DHL Express Worldwide
LC
I've been a happy customer for many years and I am always satisfied.
Eduard G
07 November 2022
DHL Express Worldwide
EG
They even didn't read my QUESTION!
I asked: can I send it to a Japan Address.
They answered: I'm afraid we cannot ship this to the USA.
Your support is a bots.
UPADATE: I changed my rate from 1 star for 3 star. Because of I've got my answer after the claim.
I asked: can I send it to a Japan Address.
They answered: I'm afraid we cannot ship this to the USA.
Your support is a bots.
UPADATE: I changed my rate from 1 star for 3 star. Because of I've got my answer after the claim.
Hi Eduard.
Thank you for your recent feedback of our services.
We are sorry that you could only provide us with a 1* rating.
We have located your support ticket and we will reach out to you directly to discuss your feedback in more detail.
I hope this helps you further and that you will reconsider your current rating of our service.
Please do let me know if you have anymore questions or concerns in the meantime.
Kind Regards
Hayley
------------------------------------------------------
Hi Eduard.
Many thanks for your feedback and for kindly amending your review rating for our services.
We really appreciate this.
Please do not hesitate to get back in touch if you should require any further assistance with anything else.
Kind Regards
Hayley
Thank you for your recent feedback of our services.
We are sorry that you could only provide us with a 1* rating.
We have located your support ticket and we will reach out to you directly to discuss your feedback in more detail.
I hope this helps you further and that you will reconsider your current rating of our service.
Please do let me know if you have anymore questions or concerns in the meantime.
Kind Regards
Hayley
------------------------------------------------------
Hi Eduard.
Many thanks for your feedback and for kindly amending your review rating for our services.
We really appreciate this.
Please do not hesitate to get back in touch if you should require any further assistance with anything else.
Kind Regards
Hayley
Clive M
07 November 2022
TNT Economy Express
CM
Fast and absolutely reliable support. It's always a pleasure to deal with Forward2me. Great team and professional assistance. Thank you all.
Jeanette R
07 November 2022
FedEx Connect
JR
I have used forward to me twice now from my purchases from the UK to the US and both times have been very smooth. My packages have not been damaged and both times I received my packages before the time frame they originally gave me and I am very grateful and amazed. I would definitely recommend this to anyone who is need of a great forwarding service!
Mohamad M
07 November 2022
DHL Express Worldwide
MM
Nica doing very good job on fixing the the problem. I get my item back. Nica deserve salary raised!
Hi Mohamad.
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by one of our customer experience agents.
I will pass your gratitude onto Nica personally.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by one of our customer experience agents.
I will pass your gratitude onto Nica personally.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Benjamin P
07 November 2022
FedEx International Priority
BP
Good communication and fast service. Thanks again.
Ashley K
07 November 2022
DHL Express Worldwide
AK
Forward2me is a Great service and easy to use. I would recommend hands down.
Doris B
07 November 2022
DHL Economy Select
DB
Perfect - on time!
Ein bisschen teuer, aber für mich ok :).
Ein bisschen teuer, aber für mich ok :).
Robert O
07 November 2022
UPS Express Saver
RO
Always a pleasure dealing with forward2me, whether UK, Germany, or Japan!
Y M
07 November 2022
DHL Express Worldwide
YM
My item had shipped very quickly. Thank you for your service.
Allan M
07 November 2022
DHL Express Worldwide
AM
Brilliantly efficient. My parcel receipt by Forward2Me was sent to me with no delay at all and then forwarded to me very efficiently.
Chris
06 November 2022
FedEx International Priority
C
I have been using this service for 2 years and although postage from UK to Australia since covid has been crazy expensive, being able to combine my postage and repack items does make it lighter on the hip pocket. I was worried about my items going missing when I started using this service, but they have proven time and again how honest they are and very thorough in making sure each item is what was ordered to ensure all items are in the box for the trip back to Aus. You can save money by not letting your items go longer than 30 days in storage as you start getting charged £0.5 a day, also repacking items so your over all weight is not to big (carriers charge by weight) or price of items too much (gst will be added, keep in mind). Over all if you are Aussie and want to try out buying in UK, definitely a good service.
Marcin K
06 November 2022
DHL Economy Select
MK
I have ordered a collectible toy gun from UK to PL and everything went smooth and by the numbers.
Michael S
05 November 2022
UPS Express Saver
MS
Frist time I've tried something like this. And I'm very impressed with how easy and quick it was. Will definitely use again
Katherine R
05 November 2022
DHL Express Worldwide
KR
The service was really fast and efficient. I have no complaints there. I just wish that the calculator tool was better at accurately assessing what the item would cost to ship. I was close on the weight of a pair of pants, and entered the information as best I could- accounting for Forward2Me's origin location and my destination but shipping was about ~$40 more than I anticipated due to the quote. Not a huge deal for an item I couldn't obtain any other way, but it would have been nice if the calculator would have accurately sorted what options were really available to me. This was my first time using a service like this, so there was a bit of "sticker shock" when I saw the final amount, but not sure what could be done there. In any event, be prepared to spend a little more that the quote says. No complaints about their turnaround time. I have items shipped to me from nearby that took longer to arrive, so 5 out of 5 for ship speed and packaging. They at least shipped the pants in a manner that didn't unnecessarily add weight and cost. Item arrived perfectly!
Edward L
05 November 2022
DHL Economy Select
EL
Good turnaround on package from Germany to UK but pricing could be more transparent and service cheaper.
Valerie M
05 November 2022
DHL Express Worldwide
VM
Excellent service as always from the staff at Forward2Me
Martina
04 November 2022
DHL Economy Select
M
Exceptional customer experience! Thank you for the fast shipping. Although my delivery needed repacking it was processed smoothly
Flip V
04 November 2022
UPS Standard Single
FV
There was some back n forth as my item contained foodstuffs, albeit they were certified by continental authorities. All in all a satisfactory result.