Returns are now on us! You heard it right; if there is any reason you want to return your item to the sender, we won’t charge a fee. We want you to be able to try our service with confidence. If you are not happy with anything after your package arrives at our warehouse, you can simply send it back for free within seven days. Zero risk!
You might be wondering why someone would want to return their order ... well, from experience we know that sometimes things just don't work out. Maybe you find a better offer for the same product the day after your parcel arrived at the warehouse - life is like that! Another reason is when people are not aware of import restrictions in their country. This is common for first time international shoppers.
There are some simple terms to follow if you want to apply for a free return.
This offer only applies to domestic returns at each warehouse. That means if we receive a package at the German warehouse we will only ship it back to a sender located in Germany. We will not return for free to a country outside Germany.
This offer applies to the original sender or retailer address only. We will not forward to a different shipping address even in the same country as the warehouse. This is to prevent fraud which we have found to be prevalent in such situations.
Where the retailer provides a shipping label, it is essential that you provide it for us otherwise there is a risk you will not receive the refund from the retailer.
forward2me can withdraw this offer without further notice.
15,000+ verified customer reviews are testament to the great service forward2me provides. They can't all be wrong!! This is the perfect time to feel the benefits for yourself.
YNavarro
15/01/2026
FedEx Connect Plus
I was pleasantly surprised by the entire experience when I first used this service. They kept me informed about my deliveries and promptly forwarded my package. I’ll definitely be using them again.
Assad Conley
18/01/2026
UPS Express Saver
Excellent service! Prompt and easy to use. I have great piece of mind using forward2me.
Abdulaziz Tandeel
22/01/2026
Forward2me shipment
Customer service joyce is awesome and they never lost a package so far 😝 but my only comment is that once your order arrives you have to upload your items invoice and this may take a day or 2 for them to process it before you can ship it
Kyle McGrory
22/01/2026
Forward2me shipment
Jhe of the Preston warehouse was instrumental in resolving an address issue with a package from Japan that was held up in a Royal Mail warehouse. They were very professional and cordial i can't recommend them enough!
Xa Yin
23/01/2026
Forward2me shipment
Great costumers service on the uk warehouse specialty from jhe thank you so much
Chani Wolhendler
20/01/2026
UPS Worldwide Expedited
It was a very smooth transaction getting an item shipped to a spot in the UK and then having it shipped to me in the US
John Partee
23/01/2026
Forward2me shipment
I had a parcel delivered to myGermany parcel forwarder right before they started to migrate to Forward2me. The price in my case rose significantly, but Aimee from Germany warehouse solved this issue by offering a decent discount, which made the price close to the one I initially expected. I'm satisfied with the service provided.
D. Erfurdt
17/01/2026
FedEx International Priority
Forward2me helped me get some shoes safely and quickly from Germany to the US. Many Europeon merchants no longer want to deal directly to the US due to the tariffs and unfriendly governing of our nation. This company was a great go-between.
B Senora
23/01/2026
Forward2me shipment
Jamie at Customer Experience has been extremely helpful, exceeding my expectations. I really appreciate her passion for helping me finding my almost lost deliveries. She is being so patient while we resolve this. Her support is outstanding. She is an asset to the Foward2Me.
Elizabeth G
20/01/2026
FedEx Connect Plus
My packages always come repackaged very well (I pay for the repackage for added safety) and in a timely manner. Couldn’t be happier with this service. Will continue to use for the long term.
No. The offer extends to 7 days from the day of receipt of your package.
Unfortunately this isn't covered by our Free Return to Sender offer. You will need to arrange it with a courier company.
No. The offer covers returns from the warehouse to the retailer, not returns from you to the retailer.
United States of America
