Returns are now on us! You heard it right; if there is any reason you want to return your item to the sender, we won’t charge a fee. We want you to be able to try our service with confidence. If you are not happy with anything after your package arrives at our warehouse, you can simply send it back for free within seven days. Zero risk!
You might be wondering why someone would want to return their order ... well, from experience we know that sometimes things just don't work out. Maybe you find a better offer for the same product the day after your parcel arrived at the warehouse - life is like that! Another reason is when people are not aware of import restrictions in their country. This is common for first time international shoppers.
There are some simple terms to follow if you want to apply for a free return.
This offer only applies to domestic returns at each warehouse. That means if we receive a package at the German warehouse we will only ship it back to a sender located in Germany. We will not return for free to a country outside Germany.
This offer applies to the original sender or retailer address only. We will not forward to a different shipping address even in the same country as the warehouse. This is to prevent fraud which we have found to be prevalent in such situations.
Where the retailer provides a shipping label, it is essential that you provide it for us otherwise there is a risk you will not receive the refund from the retailer.
forward2me can withdraw this offer without further notice.
15,000+ verified customer reviews are testament to the great service forward2me provides. They can't all be wrong!! This is the perfect time to feel the benefits for yourself.
A Happy Customer
06/09/2026
FedEx Connect Plus
Excellent Company...Good Rates...Fast Service.
Deonne Gittens
03/09/2026
Forward2me shipment
Kyla did an exceptional job ensuring that I received my parcel in a timely manner. The Customer Service, communication and the service was great.
Paris Angel
04/09/2026
Forward2me shipment
Ordered via forward2me a few times never had any issues my parcels have come on time and in great condition great customer service from Honey and Vanessa in the UK team will definitely continue using this brilliant service
V. H.
04/09/2026
FedEx Connect Plus
They kept me updated along the way and it was easy and convenient.
brad vong
05/09/2026
Forward2me shipment
Recently asked for info to the support contact of Forward2Me the support Named Kaye helped me to understand how the warehouse worked and how i could ship item to my location it was The U.K Warehouse in GreenLane West.
George Leaven
30/08/2026
DHL Express Worldwide
My experience was fantastic! Great service, timely shipping. Timely delivery. I would definitely use again, and recommend to others.
Carlos Rieder
05/09/2026
FedEx Regional Economy
Easy to use, works efficiently, just what I am looking for.
Kellie Dickinson
30/08/2026
UPS Express Saver
The delivery service was really great. Straightforward and prompt. The delivery showed up right away. Thank you!
curtis alleyne
03/09/2026
Forward2me shipment
Fantastic support, assistance and recommendations, Jamie provided the information I need to make a quick and timely decision regarding my products…!…
James
06/09/2026
FedEx Connect Plus
I love that this service is available. I've used it multiple times over the years. This most recent time their instructions were very unclear to start with but after asking for clarification they were very helpful and we got things sorted. It took a few weeks to get things ready when it normally takes 1-4 days and there was no update during this time but otherwise things have always been great. Things get shipped quickly when it's done right and while it's pricey, it's worth it to me. I do wish they would not use Fed Ex but options are limited.
No. The offer extends to 7 days from the day of receipt of your package.
Unfortunately this isn't covered by our Free Return to Sender offer. You will need to arrange it with a courier company.
No. The offer covers returns from the warehouse to the retailer, not returns from you to the retailer.
United States of America
Switzerland