Returns are now on us! You heard it right; if there is any reason you want to return your item to the sender, we won’t charge a fee. We want you to be able to try our service with confidence. If you are not happy with anything after your package arrives at our warehouse, you can simply send it back for free within seven days. Zero risk!
You might be wondering why someone would want to return their order ... well, from experience we know that sometimes things just don't work out. Maybe you find a better offer for the same product the day after your parcel arrived at the warehouse - life is like that! Another reason is when people are not aware of import restrictions in their country. This is common for first time international shoppers.
There are some simple terms to follow if you want to apply for a free return.
This offer only applies to domestic returns at each warehouse. That means if we receive a package at the German warehouse we will only ship it back to a sender located in Germany. We will not return for free to a country outside Germany.
This offer applies to the original sender or retailer address only. We will not forward to a different shipping address even in the same country as the warehouse. This is to prevent fraud which we have found to be prevalent in such situations.
Where the retailer provides a shipping label, it is essential that you provide it for us otherwise there is a risk you will not receive the refund from the retailer.
forward2me can withdraw this offer without further notice.
15,000+ verified customer reviews are testament to the great service forward2me provides. They can't all be wrong!! This is the perfect time to feel the benefits for yourself.
Moha
04/11/2025
Forward2me shipment
UK warehouse are super friendly and cooperative trying their best to make your experience as smooth as possible all the love and appreciation to them and to Jhe in specific
Jay
28/10/2025
UPS Express Saver
Great service, I was able to get an item I had no way of getting here in the States. My only issue was the price of shipping, I knew I was going to pay but I felt it was quite a bit, but at the end of the day I got what I wanted.
Ronald Tavarez
05/11/2025
Forward2me shipment
The service is amazing. Everyone i have spoken to has been so helpful in any questions i have especially Joyce. The warehouse is located in Preston, Lancashire. I have order about 5 times from the UK. I live in the US and transactions have been excellent.
Mohamed U.S.A
04/11/2025
Forward2me shipment
UK warehouse are super friendly and cooperative trying their best to make your experience as smooth as possible all the love and appreciation to them and to Jhe in specific
Lisa De Backer
05/11/2025
Forward2me shipment
Great business! Shipping is a bit expensive but it all arrived well and the next day! Wens and Aimee helped me a lot. I recommend!
Susan Goodell
04/11/2025
DHL Express Worldwide
Used from Germany and Uk and now Japan. Same great service. Thanks.
Brenda Trujillo
04/11/2025
Forward2me shipment
Joyce was great! She kept me informed regarding my order and actually through the process. I truly appreciate the fact that her response was fast and was on top of everything. Thank you
Doug Taylor
30/10/2025
FedEx Connect Plus
Excellent customer service. Very good at what they do.
Eric Arikan
05/11/2025
Forward2me shipment
Fantastic support from Kaye at the UK warehouse—I was ready to return a package due to some import restrictions, but she went the extra mile and looked up the requirements for me and it turns out I could just ship the parcel to my delivery address, no problem. Thanks again!
Garrett Butler
26/10/2025
FedEx International Economy
The process was relatively seamless and straight forward.
No. The offer extends to 7 days from the day of receipt of your package.
Unfortunately this isn't covered by our Free Return to Sender offer. You will need to arrange it with a courier company.
No. The offer covers returns from the warehouse to the retailer, not returns from you to the retailer.
United States of America