Returns are now on us! You heard it right; if there is any reason you want to return your item to the sender, we won’t charge a fee. We want you to be able to try our service with confidence. If you are not happy with anything after your package arrives at our warehouse, you can simply send it back for free within seven days. Zero risk!
You might be wondering why someone would want to return their order ... well, from experience we know that sometimes things just don't work out. Maybe you find a better offer for the same product the day after your parcel arrived at the warehouse - life is like that! Another reason is when people are not aware of import restrictions in their country. This is common for first time international shoppers.
There are some simple terms to follow if you want to apply for a free return.
This offer only applies to domestic returns at each warehouse. That means if we receive a package at the German warehouse we will only ship it back to a sender located in Germany. We will not return for free to a country outside Germany.
This offer applies to the original sender or retailer address only. We will not forward to a different shipping address even in the same country as the warehouse. This is to prevent fraud which we have found to be prevalent in such situations.
Where the retailer provides a shipping label, it is essential that you provide it for us otherwise there is a risk you will not receive the refund from the retailer.
forward2me can withdraw this offer without further notice.
15,000+ verified customer reviews are testament to the great service forward2me provides. They can't all be wrong!! This is the perfect time to feel the benefits for yourself.
Tom Wysbort
15/08/2025
Forward2me shipment
I had an outstanding experience with Forward2Me’s Customer Experience team, specifically with Honey-Maricris from the Germany warehouse. I initially missed a requirement to provide a valid, unexpired passport, and mine had already expired. Despite this, Honey went above and beyond to find a solution for me when I had no other valid passport available. She was professional, friendly, and genuinely committed to helping me get my request approved. Her quick thinking and dedication turned what could have been a frustrating experience into a very positive one. Thank you, Honey — you really made a difference!
Mariona Vila i Grau
14/08/2025
Forward2me shipment
Nica was amazing! Always quick to reply and very clear in answering my questions about my Amazon UK package tracking. Professional, efficient, and kind — highly recommend Forward2me! Mariona from Barcelona, Spain.
Daisy Kirschner
14/08/2025
Forward2me shipment
The process from purchase to storage and onward shipping to Germany went smoothly for me. My review refers to the service I had to use because I had problems with the shipping providers FedEx and Hermes in Germany. My package was sent with FedEx International Connect Plus. They forwarded the package to Hermes in Germany. A complete disaster, involving numerous emails to FedEx and Hermes, and a processing error resulted in my package being returned. I had to contact the forward2me UK service. Jus helped me resolve the problem. While FedEx tried to blame me for the return, I sent Jus my email history. Jus kept me updated and responded within 24 hours. I expected to have to pay shipping costs again for my package. However, they refunded the costs as a gesture of goodwill, which I didn't expect. I am therefore very satisfied with the service and the way they accommodated me.
paul shorey
25/07/2025
DHL Express Worldwide
Very expensive, repack is a hidden cost, difficult to judge costs upfront. Combining 3 small packages into 1 small package and shipping to USA cost $100 Euro! But, the service does work. They do a good job communicating everything other than costs. Everything was easy to manage and on time. Legit.
Sean
10/07/2025
DHL Express Worldwide
It was a seamless experience
Jeffrey
12/07/2025
DHL Express Worldwide
Great service, thanks
Kat
03/08/2025
FedEx Connect Plus
This was so much quicker than I expected and it was so very easy.
Mukaila Kazeem
14/08/2025
Forward2me shipment
Great service to use! Very easy process and Wens and the warehouse location team helped with a minor issue I had extremely promptly. Will definitely be my go to shipping service.
TMA
13/07/2025
UPS Worldwide Expedited
Love this service. Great communication, great website and all items arrived in a timely manner! Will definately use again if needed!
Ankh Imen
14/08/2025
Forward2me shipment
Had great support from Nica. I’m a happy customer.
No. The offer extends to 7 days from the day of receipt of your package.
Unfortunately this isn't covered by our Free Return to Sender offer. You will need to arrange it with a courier company.
No. The offer covers returns from the warehouse to the retailer, not returns from you to the retailer.
United States of America