SERVICE UPDATES

We are currently experiencing USPS delivery delays; packages may be marked as delivered but can take up to a week longer to arrive at our warehouse. For urgent shipments, please consider using an alternative courier.

The temporary 90-day free storage period introduced to support the MyGermany customer migration will be ending soon, and our standard storage terms will resume. Please review any parcels currently stored in your account.

Due to the current situation in the Middle East, several countries in the region have temporarily closed or restricted their airspace. This has significantly impacted international passenger and cargo flights that normally transit through the region.

As a result, major courier networks including DHL, UPS and FedEx are implementing contingency plans such as rerouting aircraft, adjusting transport routes and prioritising employee safety.

While services continue to operate, customers may experience:

• Longer transit times
• Routing changes for some shipments
• Short-notice service adjustments
• Temporary delays on certain international routes

Air freight capacity has decreased due to airspace closures across several Middle Eastern countries, which may affect shipments moving between Asia, Europe and other global regions.

We are closely monitoring updates from our courier partners and will continue to process shipments normally wherever possible.