Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
25 August 2021
DHL Express Worldwide
VC
Every time they ship items they arrive on time except one incident where my package was tempered with and I sent an email asking them to check what happened. No one even bothered to contact me
Keigo Ishizaki
25 August 2021
FedEx International Economy
KI
素早い発送で受け取ることができました。機会があればまたよろしくお願いします。
Verified Customer
25 August 2021
DHL Express Worldwide
VC
Happy with this service
Jennifer Miller
25 August 2021
DHL Express Worldwide
JM
I've ordered twice from you and both times my box was completely smashed. I'd understand one time but both times looks like someone doesn't want me to order from this location anymore. The first box that was damaged didn't hurt what was inside but the second order smashed the items inside. So it's not worth all the extra money from me to get these items from you to have them be destroyed by the time I get them.
HI,
Many thanks for your feedback.
I'm sorry to hear that both your shipments have arrived damaged, I know this must have been very disappointing especially that is has happened twice.
However I see that you have not reported this to our Customer Services, its always important to report any damages on receipt of the goods so we can open a full investigation to what has happened. I will contact you via email shortly to ask some further information so we can evaluate the situation.
I have also noticed that you have not requested us to repack your goods before shipping, when shipping delicate items it is always a good idea to choose this service so we can add additional packaging before shipping. When shipping internationally packages are handled many times and domestic packaging isn't always robust enough to ship goods overseas.
Please be assured that i will open a full investigation once I have received your feedback via email to ensure that you can receive your goods in perfect condition going forward.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that both your shipments have arrived damaged, I know this must have been very disappointing especially that is has happened twice.
However I see that you have not reported this to our Customer Services, its always important to report any damages on receipt of the goods so we can open a full investigation to what has happened. I will contact you via email shortly to ask some further information so we can evaluate the situation.
I have also noticed that you have not requested us to repack your goods before shipping, when shipping delicate items it is always a good idea to choose this service so we can add additional packaging before shipping. When shipping internationally packages are handled many times and domestic packaging isn't always robust enough to ship goods overseas.
Please be assured that i will open a full investigation once I have received your feedback via email to ensure that you can receive your goods in perfect condition going forward.
Kind regards,
Tracy.
Verified Customer
24 August 2021
DHL Express Worldwide
VC
Overpriced service
Verified Customer
24 August 2021
DHL Economy Select
VC
Fast, good packaging, easy to use. Did all the paperwork correctly. I am very happy with the service provided.
Verified Customer
24 August 2021
FedEx International Economy
VC
Negotiate cheaper prices with shipping companies
Michel Sinnott
24 August 2021
DHL Express Worldwide
MS
Very good service, quick forwarding
Pedro Parreira
24 August 2021
FedEx International Economy
PP
Everything arrived quickly and in great condition, A+!
Mike Nguyen
24 August 2021
DHL Express Worldwide
MN
Transparent and smooth process. Great communication and follow through. Immediate shipment. Overall, super happy with my first transaction and experience. Will return for future Pokemon Center Japan purchases!
Verified Customer
24 August 2021
DHL Economy Select
VC
The staff was very helpful guiding me through the process, which was followed by a quick delivery to my country. Thanks!
Verified Customer
24 August 2021
DHL Economy Select
VC
Excellent!
Verified Customer
24 August 2021
FedEx International Economy
VC
aaaaaaaaaaaa
Verified Customer
24 August 2021
FedEx International Priority
VC
20回以上は利用しています。梱包が雑な場合があります。シャツなどの傷みやすい衣類の上に木製や金属製の商品を直に乗せらたことがあります。例えばカードボードなどを商品同士の間に挟んで、ダメージを受けにくいように工夫して欲しいです。カスタマーサービスのメール対応は丁寧で分かりやすいです。料金にはとても満足しています。厳しいフィードバックでごめんなさい。
Verified Customer
24 August 2021
FedEx International Economy
VC
Fuss free experience. Paste in address and select delivery provider once package arrived. Theres multiple delivery provider options to choose from
Verified Customer
24 August 2021
UPS Express Saver
VC
Perfect!! Quick service!! I will use them again!
Javan Ruark
24 August 2021
DHL Express Worldwide
JR
Quick and easy. Little to no extra work on my part to get things set up and going.
Verified Customer
23 August 2021
DHL Express Worldwide
VC
It was quick and efficient but a little pricey as I was making such a small purchase
Anna-Marie du Toit
23 August 2021
DHL Express Worldwide
ADT
Excellent Service :) Super Fast Shipping :)
Oussama MEHDI
23 August 2021
UPS Express Saver
OM
Great experience, the package came fast, and they were very nice and answered all my questions.
Very recommended
Very recommended
Shinji Hirasawa
23 August 2021
FedEx International Economy
SH
I'm suticefied with your quick delively service.
system for VAT reduction could be also nice!
system for VAT reduction could be also nice!
Isara
23 August 2021
DHL Express Worldwide
I
Under 24 hours to purchase an item from a uk company using personal shopper. Super fast shipping and amazingly easy! Will use again :D
Alex Levine
23 August 2021
DHL Express Worldwide
AL
Everything arrived
Verified Customer
22 August 2021
DHL Express Worldwide
VC
Overall, Forward2Me is a wonderful shipping service. The website is easy to use, package consolidation has saved me a lot of money at times, consolidated packages are always packed well, and you get prompt email notifications when something needs your attention. However, of the shipping services that I use, this one is the most expensive since the only option for me is DHL. For context, I should mention I've only had items shipped from Japan. Small items that would only cost me $24-ish to ship with other companies costs me $40-ish with F2M/DHL. That's a HUGE difference since sometimes I only have the one thing I need shipped. Offer a cheaper (yet still relatively quick) shipping option, and this would be a 5-star service.
Cassandra Quiroz
22 August 2021
DHL Express Worldwide
CQ
It was amazing!!! Thanks a lot
Andrew Gray
21 August 2021
DHL Express Worldwide
AG
Exceptional service!
Verified Customer
21 August 2021
FedEx International Economy
VC
おかげさまで、あきらめていた物を入手することができました。配送も予定より少し早く、中身も問題ありませんでした。
Verified Customer
21 August 2021
FedEx International Economy
VC
Parcel arrived on time! Definitely will recommend the service!
Verified Customer
21 August 2021
DHL Express Worldwide
VC
Fast and great service
Sky
21 August 2021
DHL Express Worldwide
S
Very fast shipping and good service
Verified Customer
20 August 2021
DHL Express Worldwide
VC
Shipping was extremely fast which was great. I know repacking multiple shipments is supposed to be better because of cost but after having everything repacked there were a bunch of the products inside that got crushed and damaged.
Hi,
Many thanks for your feedback.
I'm pleased to hear that you were happy with the speed in which you received your shipment however it's disapointing to hear that your goods arrived with some damage.
I see that this hasn't been reported to our Customer Service team so I will contact you shortly to see how we can resolve this for you.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm pleased to hear that you were happy with the speed in which you received your shipment however it's disapointing to hear that your goods arrived with some damage.
I see that this hasn't been reported to our Customer Service team so I will contact you shortly to see how we can resolve this for you.
Kind regards,
Tracy.
Sam
20 August 2021
DHL Express Worldwide
S
Excellent re-packaging & forwarding service. I've used the service for over a year now and over 100 repackaged items. The team respond quickly to any questions I raise.
Verified Customer
20 August 2021
DHL Express Worldwide
VC
The packaging, the tracking, the time of delivery, all excellent services. I’d most definitely use their services again if I ever had to fright forward something from UK or Europe in general.
David Müller
20 August 2021
UPS Standard Single
DM
Ich habe vor knapp 3 Monaten über forward2me ein Paket aus England verschiffen lassen .
Erste Schwierigkeiten gab es beim Eintreffen bei forward2me da angeblich illegale Stoffe enthalten wären und sie nicht versenden könnten .
Nachdem ich den Nachweis des Herstellers hatte durfte ich für mein Paket noch einzelne Gewichte raussuchen welche dann addiert wurden um den Versand zu berechnen ... Ne Waage scheinen sie auch nicht zu haben.
Das Paket wurde dann binnen einer Woche an die UPS International Versandstelle in England geschickt , soweit so gut.... Nun steckte das Paket 5 Wochen bei UPS England , in dem Zeitraum wurde 10 mal mit forward2me hin und hergeschrieben und sie wollten sich zurück melden wenn sie UPS erreicht haben.... Naja , ich habe kein schreiben oder Anruf in den 5 wochen bekommen welches mir genaueres zu meinem Paket sagte , nur haben 3 mal die Sachbearbeiter gewechselt.
Irgendwann nochmal 2 wochen später tauchte dann das Paket wohl im Deutschen UPS Lager auf wo es dann noch 2 wochen rumlag und Zwischenzeitlich von UPS verloren wurde.
Das Paket kam an als hätte man damit Fussball gespielt , war auch irgendwie anders verpackt wie ich es von dem Hersteller aus England kenne.
Letztendlich kam wenigstens alles an.
Und der Grund für meine Bewertung jetzt ? Ganz einfach , wer mir 2 mal die Woche eine Email schickt ich solle den letzten sehr komisch gelaufenen Versand doch bitte bewerten kriegt eine
Erste Schwierigkeiten gab es beim Eintreffen bei forward2me da angeblich illegale Stoffe enthalten wären und sie nicht versenden könnten .
Nachdem ich den Nachweis des Herstellers hatte durfte ich für mein Paket noch einzelne Gewichte raussuchen welche dann addiert wurden um den Versand zu berechnen ... Ne Waage scheinen sie auch nicht zu haben.
Das Paket wurde dann binnen einer Woche an die UPS International Versandstelle in England geschickt , soweit so gut.... Nun steckte das Paket 5 Wochen bei UPS England , in dem Zeitraum wurde 10 mal mit forward2me hin und hergeschrieben und sie wollten sich zurück melden wenn sie UPS erreicht haben.... Naja , ich habe kein schreiben oder Anruf in den 5 wochen bekommen welches mir genaueres zu meinem Paket sagte , nur haben 3 mal die Sachbearbeiter gewechselt.
Irgendwann nochmal 2 wochen später tauchte dann das Paket wohl im Deutschen UPS Lager auf wo es dann noch 2 wochen rumlag und Zwischenzeitlich von UPS verloren wurde.
Das Paket kam an als hätte man damit Fussball gespielt , war auch irgendwie anders verpackt wie ich es von dem Hersteller aus England kenne.
Letztendlich kam wenigstens alles an.
Und der Grund für meine Bewertung jetzt ? Ganz einfach , wer mir 2 mal die Woche eine Email schickt ich solle den letzten sehr komisch gelaufenen Versand doch bitte bewerten kriegt eine
Hi,
Many thanks for your feedback.
I'm sorry that you have encountered some issues whilst receiving goods to our address and shipping them to Germany.
First of all I see that there was an iniital issue with the goods that you were shipping, we suspected that the product contained nicotine which is prohibited for carriage on our services however after you clarified with the seller that this was not the case the parcel was released for onward shipping.
Unfortunately you then encountered some issues with the export of your parcel, since Brexit there has been a continuous backlog of the clearance of goods in Germany, looking at the interaction with UPS it seems the communication from them has not been clear which delayed the shipment longer than expected.
I know the delay must have been very frustrating for you however please be assured that we always do our very best to work with our couriers to resolve issues like this however sometimes when customs are involved it takes longer than expected.
I hope this won't deter you from using our servies again in the future, however when you communicate with our Customers Services team and the enquiry is lengthy, there may be a number of agents who become involved with the enquiry.
Please feel free to contact customer services at any point, they are here to help our customers and pride themselves on offering the best support possible for our customers.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry that you have encountered some issues whilst receiving goods to our address and shipping them to Germany.
First of all I see that there was an iniital issue with the goods that you were shipping, we suspected that the product contained nicotine which is prohibited for carriage on our services however after you clarified with the seller that this was not the case the parcel was released for onward shipping.
Unfortunately you then encountered some issues with the export of your parcel, since Brexit there has been a continuous backlog of the clearance of goods in Germany, looking at the interaction with UPS it seems the communication from them has not been clear which delayed the shipment longer than expected.
I know the delay must have been very frustrating for you however please be assured that we always do our very best to work with our couriers to resolve issues like this however sometimes when customs are involved it takes longer than expected.
I hope this won't deter you from using our servies again in the future, however when you communicate with our Customers Services team and the enquiry is lengthy, there may be a number of agents who become involved with the enquiry.
Please feel free to contact customer services at any point, they are here to help our customers and pride themselves on offering the best support possible for our customers.
Kind regards,
Tracy.
Verified Customer
20 August 2021
UPS Standard Single
VC
Forward2me did a great job! Unfortunately the shipping via UPS took over 2 month even tough the package was small and papers where attached to box. I wouldn't recommend sending parts via UPS from GB to Germany.
Hi,
Many thanks for your feedback.
I'm pleased to hear that forward2me did a great job however the delivery took some time, I know this must have been frustrating for you.
I believe there is a huge backlog with customs clearance in Germany over the past few months which is related to the increase of customs clearances since Brexit. Hopefully this situation will improve soon.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm pleased to hear that forward2me did a great job however the delivery took some time, I know this must have been frustrating for you.
I believe there is a huge backlog with customs clearance in Germany over the past few months which is related to the increase of customs clearances since Brexit. Hopefully this situation will improve soon.
Kind regards,
Tracy.
Badr Al Sharif
20 August 2021
DHL Express Worldwide
BAS
Excellent service and quick shipping
Verified Customer
20 August 2021
UPS Express Saver
VC
Great forwarding service so far. Second time using them. Informative, fast, precise.
Anton Babadjanov
20 August 2021
DHL Express Worldwide
AB
Really fast shipping to the US. Straightforward user experience. Responsive staff.
Roderick Drobinski
20 August 2021
DHL Express Worldwide
RD
I ordered Cadbury's chocolates which were melted and degraded by the time they got to me. I think the responsiveness was great and they answered questions along the transport promptly. I can't tell if it was the carrier they chose or if they didn't get the appropriate carrier to make sure they got to me in good condition
Hi,
Many thanks for your feedback.
I'm pleased to hear that you are happy with the customer service we provided you however sorry to hear that your chocolate arrived in poor condition. I know this must be disappointing however I'm afraid we don't currently offer any courier service at the moment that can offer us a temperature controlled service.
I do however appreciate your feedback and as a company we will certainly look to find a resolution for shipping this kind of product.
I hope this won't deter you from using our services again in the future and hope to help
Kind regards,
Tracy.
Many thanks for your feedback.
I'm pleased to hear that you are happy with the customer service we provided you however sorry to hear that your chocolate arrived in poor condition. I know this must be disappointing however I'm afraid we don't currently offer any courier service at the moment that can offer us a temperature controlled service.
I do however appreciate your feedback and as a company we will certainly look to find a resolution for shipping this kind of product.
I hope this won't deter you from using our services again in the future and hope to help
Kind regards,
Tracy.
Verified Customer
19 August 2021
DHL Express Worldwide
VC
Surprisingly good, wasn’t expecting to receive my goods given the current situation in Germany, regarding the environmental disaster there at the current time. So I’m very grateful.
Taffy Chijara
19 August 2021
UPS Express Saver
TC
They kept me informed of every process
Alonso Rodriguez Artiles
19 August 2021
FedEx International Priority
ARA
Excelent service
Verified Customer
18 August 2021
FedEx International Economy
VC
As usual packed properly thanks to Alex another satisfied customer here. Thanks.
Verified Customer
18 August 2021
DHL Express Worldwide
VC
Having never used a forwarding service before I was worried but all my worries were put at ease. The process was simple and very efficient and I received my products in excellent condition and had no troubles at all. Cheers!
Verified Customer
18 August 2021
FedEx International Economy
VC
Fast shipping!
Verified Customer
18 August 2021
DHL Express Worldwide
VC
Great communication. They are professional which provide excellent service. Shipped same day after payment. Coupled with DHL service to Singapore, it was seamless. Another happy customer.
Verified Customer
18 August 2021
DHL Express Worldwide
VC
Great reshipping company with very competitive rates! I have been using them for a while and never disappoint on the fast service they provide
Verified Customer
18 August 2021
DHL Express Worldwide
VC
Fast secure delivery
Verified Customer
17 August 2021
DHL Express Worldwide
VC
Forward2me has been a wonderful service for us in the U.S. who want to have merchandise sent to us when a company will not ship. We have used the service for over two years now without complaint. We always choose DHL whenever available and are glad that forward2me works with them because our packages always arrive safely and very quickly. Thank you, forward2me!
Verified Customer
17 August 2021
DHL Express Worldwide
VC
No privacy! What the product is and all the contents are written on the box.
HI,
Many thanks for your feedback.
I'm really sorry that you are unhappy that the contents of the package are showing on the outside of the package, unfortunately we have no way in removing the description, it is a requirement from our couriers to add a description of the goods on the shipping label. This information is also included on the commercial invoice for customs clearance.
Please be assured that we do ensure all customers packages are shipped in courier shipping bags and boxes where possible however we have no control over the information required on the shipping label.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm really sorry that you are unhappy that the contents of the package are showing on the outside of the package, unfortunately we have no way in removing the description, it is a requirement from our couriers to add a description of the goods on the shipping label. This information is also included on the commercial invoice for customs clearance.
Please be assured that we do ensure all customers packages are shipped in courier shipping bags and boxes where possible however we have no control over the information required on the shipping label.
Kind regards,
Tracy.