Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
16 August 2021
DHL Express Worldwide
VC
Perfect experience
sissy53
16 August 2021
DHL Express Worldwide
S
I have used Forward2me for a number of years and have found them to be efficient in the processing of a package. My packages have been processed on the day they have arrived in my suite, once I have uploaded my invoices. Would recommend Forward2me as a freight forwarder.
Annette Grassman
15 August 2021
DHL Express Worldwide
AG
Should send all crocs in boxes.
alessandro carniel
15 August 2021
DHL Economy Select
AC
Fast and exentensive answer. ++!
Sork
15 August 2021
DHL Express Worldwide
S
Detta är en mycket värdefull tjänst som jag använt ett flertal gånger, bland annat för att köpa varor från Apple som bara finns i UK.
Ben Ng
15 August 2021
UPS Express Saver
BN
Super helpful and responsive
Verified Customer
15 August 2021
DHL Express Worldwide
VC
何も問題なく、スムーズに取引できました。あとは日本語対応をしてもらえれば完璧です。
Verified Customer
15 August 2021
FedEx International Economy
VC
I am very happy to deal with you and the speed of response, and I wish you success and success
m-ember jando
15 August 2021
DHL Express Worldwide
MJ
This company never disappoints me
I have used them many times and I've had nothing but exceptional service. Good job guys
I have used them many times and I've had nothing but exceptional service. Good job guys
Finn Langeberg Rasmussen
14 August 2021
DHL Economy Select
FLR
Det virker som det skal.
Maria Isabel Fustero Bernad
14 August 2021
DHL Economy Select
MIF
Nessuna trasparenza. Dopo che ho pagato il servizio, ho dovuto pagare più del doppio per la dogana senza essere stata avvertita. Non userò più questo servizio. Il servizio al cliente non dà nessuna soddisfazione.
Verified Customer
14 August 2021
DHL Express Worldwide
VC
Dead simple to use. Reasonable fees
Adriana Connell
14 August 2021
DHL Express Worldwide
AC
Literally the best forwarding company! Helped me when I had no idea what to do, and the customer service is A-1!! I was skeptical from reviews, but idk what those people are talking about. It’s a little pricey, but I keep using them, because it’s worth it and I trust them!
Verified Customer
13 August 2021
DHL Express Worldwide
VC
I had an awful experience with this company. I probably sent them 50 emails as there were so many issues. From logging in problems to the delivery. I was told I would be charged £14 for the replacing option instead I was charged £16. I was also told some items I had was dangerous, only for them to tell one item was dangerous as it was a nail polish remover which I understand. But the confusion between the warehouse and the customer service team delayed the delivery which I needed urgently some of it around whether a lotion was considered dangerous and another about the package they recieved been open. I waited 2 or 3 days for someone to come back to me but eventually I just asked for the item to be shipped anyways. Customer service reps also dont respond when they cant answer a query. I had several unanswered emails and WhatsApp messages. But then the email requests were put under one request and still went unanswered until I sent a few chasers. My delivery was initially sent via FedEx even though I asked for it to be sent via DHL as i put down a DHL delivery address. Luckily I eventually got the shipment but the repacking option didnt really help as the weight of the items separately was still used as the final weight so I don't even think they reweigh it after repacking. I read so many negative reviews but thought maybe those individuals were just being difficult but found it to be a negative experience and would suggest that you look at a different reshipping company.
Hi,
Many thanks for your feedback.
I'm sorry to hear that you have encountered some issues whilst using our service.
I see first of all that there was an issue with your shipping address, this was resolved however we then discovered an item classsed as dangerous goods was located in your package on repack.
I do apololgise that some processes took a little time to resolve however customer services aren't based in the warehouse and need time to communicate with them to action your requests. I know this can be frustrating for the customer however please be assured that we always do our very best to action requests as quickly as possible.
I see you have mentioned that you have emailed and sent messages in whatsapp, sometimes this can confuse matters as different agents take on the queries and this slows down the process. It is always best to keep to one communication channel to ensure that your queries are dealt with as swiftly as possible.
I'm sorry that repacking your goods did not save any money on shipping however the service does also aim to ensure your goods are safe and secure for international shipping and I see on a positive note that your shipment arrived on time.
I hope this will not deter you from using our services again in the future, I know you say you have seen some negative reviews on our site, I admit things don't always go right for the customer however we do have many more positive reviews than negative ones.
Please feel free to contact me directly at info@forward2me.com if you have any further questions relating to my reply and I will be happy to respond to you.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that you have encountered some issues whilst using our service.
I see first of all that there was an issue with your shipping address, this was resolved however we then discovered an item classsed as dangerous goods was located in your package on repack.
I do apololgise that some processes took a little time to resolve however customer services aren't based in the warehouse and need time to communicate with them to action your requests. I know this can be frustrating for the customer however please be assured that we always do our very best to action requests as quickly as possible.
I see you have mentioned that you have emailed and sent messages in whatsapp, sometimes this can confuse matters as different agents take on the queries and this slows down the process. It is always best to keep to one communication channel to ensure that your queries are dealt with as swiftly as possible.
I'm sorry that repacking your goods did not save any money on shipping however the service does also aim to ensure your goods are safe and secure for international shipping and I see on a positive note that your shipment arrived on time.
I hope this will not deter you from using our services again in the future, I know you say you have seen some negative reviews on our site, I admit things don't always go right for the customer however we do have many more positive reviews than negative ones.
Please feel free to contact me directly at info@forward2me.com if you have any further questions relating to my reply and I will be happy to respond to you.
Kind regards,
Tracy.
Verified Customer
13 August 2021
DHL Economy Select
VC
Great as always,no complaints.
Gregory Breitmeier
13 August 2021
FedEx International Economy
GB
I'd like to have a slower but cheaper shipping option.
Hi,
Many thanks for your feedback.
Please be assured that we take on board your comments, we are currently looking at some cheaper economy options and hope to have more services available on our website soon.
Kind regards,
Tracy.
Many thanks for your feedback.
Please be assured that we take on board your comments, we are currently looking at some cheaper economy options and hope to have more services available on our website soon.
Kind regards,
Tracy.
Lecat Sebastien
13 August 2021
DHL Economy Select
LS
Parfait service super ?
Verified Customer
13 August 2021
DHL Economy Select
VC
Smooth and fast service. Everything perfect, highly recommend!
Antwanett Ross
13 August 2021
UPS Express Saver
AR
Quick easy and very sufficient
RUBEN STRYDOM
13 August 2021
DHL Express Worldwide
RS
The delivery was quite fast although the charge was quite high for a small item, but they are a delivery company so therefore 5 stars.
Angela Harris
13 August 2021
DHL Express Worldwide
AH
Kept me updated on every shipment. very easy and reliable
Verified Customer
13 August 2021
DHL Express Worldwide
VC
should let people know before combine/ship that they need to prepare documents themselves. put it somewhere in the UI. Also they changed the value of my goods after i already attached the receipts to weird values, some even included shipping in the price, i had to correct it.
Hi,
Many thanks for your feedback, we really appreciate you bringing these issues to our attention.
We are currently working on our website so the user interface is much simpler and clearer for the customer and hope to have some changes made in the coming months.
For the invoices, goods and service tax is now collected for shipments under the vlaue of 1000 AU$, due to the amount of shipments forward2me ship to Australia we needed to register with the Australian authorities to collect GST on shipping and pay this money back to your government. For us to be compliant we need to request a copy of the purchase invoice to verify the values entered are correct so the right amount of GST is collected.
Although we do have a dedicated page on our website explaining this, I do understand where you are coming from and this is an area we are currently working on. Unfortunately we do need to include the amount paid for shipping the goods to your forward2me address if this is showing on the invoice presented. This may explain the discrepencies on the changes made to your invoices.
I hope my explanations help going forward however if you have any further questions please feel free to contact customer services and they will be very happy to help you through any processes on our site.
Kind regards,
Tracy
Many thanks for your feedback, we really appreciate you bringing these issues to our attention.
We are currently working on our website so the user interface is much simpler and clearer for the customer and hope to have some changes made in the coming months.
For the invoices, goods and service tax is now collected for shipments under the vlaue of 1000 AU$, due to the amount of shipments forward2me ship to Australia we needed to register with the Australian authorities to collect GST on shipping and pay this money back to your government. For us to be compliant we need to request a copy of the purchase invoice to verify the values entered are correct so the right amount of GST is collected.
Although we do have a dedicated page on our website explaining this, I do understand where you are coming from and this is an area we are currently working on. Unfortunately we do need to include the amount paid for shipping the goods to your forward2me address if this is showing on the invoice presented. This may explain the discrepencies on the changes made to your invoices.
I hope my explanations help going forward however if you have any further questions please feel free to contact customer services and they will be very happy to help you through any processes on our site.
Kind regards,
Tracy
Verified Customer
13 August 2021
DHL Express Worldwide
VC
I have been using their services for a few years and they are consistently prompt and reliable.
Verified Customer
13 August 2021
DHL Express Worldwide
VC
Really simple easy service and system that made receiving and on-shipping my packages a breeze. The response times were excellent, and the packages arrived in great condition with no surprises. Opens a whole new shopping world up for me.
Verified Customer
13 August 2021
FedEx International Economy
VC
I think the payment process is a bit complex, especially when using a Paypal account that differs from the username of the account. This should be clearly outlined before proceeding with payment.
Besides that, I think you offer an incredible service. Fast, easy, and cheap. I especially like how you offer to change packages and give an estimate of best to worst-case scenarios (and prices) when repackaging.
Besides that, I think you offer an incredible service. Fast, easy, and cheap. I especially like how you offer to change packages and give an estimate of best to worst-case scenarios (and prices) when repackaging.
Giana
12 August 2021
DHL Express Worldwide
G
Prompt service!. Package well packed and website is easy to work with.
Pricey, but you get what you pay for.
I have been using Forward2 me a few already. I will again when I shop
Thank you for an outstanding service .
Giana
Pricey, but you get what you pay for.
I have been using Forward2 me a few already. I will again when I shop
Thank you for an outstanding service .
Giana
Reena Chakrabarty
12 August 2021
FedEx International Economy
RC
Shipping fee for two bras plus insurance was £58. Way too much for two bras that weigh nothing. I had to pay another £60 in customs.
Verified Customer
11 August 2021
DHL Express Worldwide
VC
It was smooth experience and we received the items before expected date.
Verified Customer
11 August 2021
DHL Express Worldwide
VC
Always reliable, very fast service. I HIGHLY recommend them!
Verified Customer
11 August 2021
DHL Express Worldwide
VC
Very fast and easy, no hassle at all. They recieved my product and sent it as soon as payment was received and it arrived safely. Well done
Verified Customer
11 August 2021
DHL Economy Select
VC
Prima service
Svanur Baldursson
11 August 2021
FedEx International Economy
SB
Great service, easy and simple
Plamen Stoychev
11 August 2021
FedEx International Economy
PS
Great service
Verified Customer
11 August 2021
DHL Economy Select
VC
Great!i ordered and received it in 4 days!its very easy to use!at first i was scared of using the service.but im very happy for using it now! Thank you forward2me.
Great job!!
Great job!!
Predrag Lalovic
11 August 2021
DHL Express Worldwide
PL
Fast and reliable service provider!
Verified Customer
11 August 2021
DHL Express Worldwide
VC
Easy to follow ! Only option really ! Price was fair esh !
Jay Dee
11 August 2021
FedEx International Economy
JD
Great service
Henning Sørensen
11 August 2021
DHL Economy Select
HS
Good service??
ATSUSHI SATSUMA
10 August 2021
DHL Express Worldwide
AS
日本で買えないものが買えたので非常に助かりました。
Jeff Ryan
10 August 2021
DHL Express Worldwide
JR
I am in the US. I have to say I was overly impressed with the speed of my delivery. I ordered a similar item from the US days prior. My package from forward2me actually arrived sooner.
Todd Krein
10 August 2021
DHL Express Worldwide
TK
worked great, was fast and easy, and even reasonably priced!
Verified Customer
10 August 2021
UPS Express Saver
VC
Quick and simple! My items were repackaged professionally and all items received quickly. Thank you!
Verified Customer
10 August 2021
FedEx International Economy
VC
いつも、お世話になってます。
連絡が、いつも早く助かってます。
今後も、利用したいです。
連絡が、いつも早く助かってます。
今後も、利用したいです。
Abrar Alharbi
10 August 2021
FedEx International Economy
AA
Expensive & usually I need to take to them to find my shipment
Hara Henderson
10 August 2021
DHL Express Worldwide
HH
Always the best ♡ the best customer service. Fast, kind ♡
Andrew Bowers
10 August 2021
UPS Express Saver
AB
First time using the service and I couldn't be happier. My shipment arrived at the warehouse and was sent out the same day. It left on a Friday and arrived at my house on a Monday. Super fast service. Highly recommended!!
Christopher Walker
10 August 2021
UPS Express Saver
CW
Perfect fast shipping nothing damaged.
Verified Customer
10 August 2021
DHL Express Worldwide
VC
Everything was awesome, I just wish it was a little less expensive.
Verified Customer
10 August 2021
FedEx International Economy
VC
The service was good but I realised that the freight was quite expensive and I don’t think it’s a reasonable to use. I would use it more often if it is lower price.
Verified Customer
09 August 2021
UPS Express Saver
VC
Send items pack to seller
I been trying for weeks to return to sender but nothing happens
I been trying for weeks to return to sender but nothing happens
Hi,
Many thanks for your feedback.
I have investigated this issue fully for you and see that we have been attempting to help you ship the goods however they are classed as dangerous goods so require special arrangements for shipping.
Although we originally arranged shipping to your country you then decided to cancel the shipment and ship the goods to an alternative address in the Uk. Following this you then discovered that the retailer had sent you the incorrect goods and have now requested that the goods are returned to the sender.
Please be assured that we are happy to help you with the return however you have not yet provided us with the return address. I have asked one of the customer service team to contact you to try to resolve the situation.
I hope this helps.
Kind regards,
Tracy
Many thanks for your feedback.
I have investigated this issue fully for you and see that we have been attempting to help you ship the goods however they are classed as dangerous goods so require special arrangements for shipping.
Although we originally arranged shipping to your country you then decided to cancel the shipment and ship the goods to an alternative address in the Uk. Following this you then discovered that the retailer had sent you the incorrect goods and have now requested that the goods are returned to the sender.
Please be assured that we are happy to help you with the return however you have not yet provided us with the return address. I have asked one of the customer service team to contact you to try to resolve the situation.
I hope this helps.
Kind regards,
Tracy