Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Jason Ow
14 May 2022
FedEx International Economy
JO
The delivery was fast and i am please with the service.
Sudeepkumar Koottumkal Alphonse
14 May 2022
DHL Express Worldwide
SKA
I have been using this service for quite some time now. The service is amazing without any issues. The service is worth for what you pay for. Well recommended. Packaging is always top notch and consolidated shipping is extremely fast.
Verified Customer
13 May 2022
FedEx International Economy
VC
Good but some mug damage
Verified Customer
13 May 2022
UPS Economy
VC
Prompt delivery and easy to use. The service overall cost more than I expected it would but I will use it again.
Verified Customer
13 May 2022
DHL Economy Select
VC
Very satisfied with the service they are the best
Sergei Shikh
12 May 2022
DHL Economy Select
SS
Just did exactly what I needed in reasonable terms
Verified Customer
12 May 2022
DHL Economy Select
VC
Runing Croatia - UK.
Thanks
Thanks
Giulio Della Sudda
12 May 2022
UPS Standard Single
GDS
Everything was perfect!!!
Helgi Saemundsson
12 May 2022
DHL Express Worldwide
HS
Very quick service with dhl and always without any problem.
Verified Customer
12 May 2022
DHL Express Worldwide
VC
The service is very efficient and the help from the staff is very useful. I love how fast they responded to my issues and this warehouse service is definitely making my shopping moment much more enjoyable.
Mohammed Zeidan
11 May 2022
UPS Express Saver
MZ
Very good experience but shipping was ecpensive
Verified Customer
11 May 2022
DPD Classic
VC
Fast delivery and their customer service is always reachable. Thank you!
Sebastien Legeant
11 May 2022
UPS Standard Single
SL
all good thanks
David Hobbs
11 May 2022
DHL Economy Select
DH
Excellent service once again. Packages were combined and delivered quickly once again.
Verified Customer
11 May 2022
FedEx International Economy
VC
荷物到着などの連絡が早く、発送もすばやい。
Verified Customer
11 May 2022
DHL Express Worldwide
VC
They kept me updated even during odd hours.Service was efficient.
hon-kee pang
11 May 2022
FedEx International Economy
HP
Excellent service & good user interface on their website.
Verified Customer
10 May 2022
DHL Express Worldwide
VC
request too much privacy informations
Verified Customer
10 May 2022
FedEx International Economy
VC
Excellent!
Anthony Leigh
10 May 2022
FedEx International Economy
AL
Let this be a warning to anyone contemplating using this service. I sent a package of John Lewis towels to France. The fees from this company were over £90. Then I received an invoice for taxes etc from Fedex for 110 Euros. This effectively doubled the cost of the towels to around £400. Thank you Boris Johnson for this farce.How can British industry hope to survive import and export duties like these?
Hi Anthony.
Many thanks for your feedback
I am sorry that you feel dissatisfied with our services and that you have discrepancies with the additional charges for your shipment.
I have checked the details of your shipment through our service and I can see that you chose to ship your 3 packages as a multi piece with FedEx Economy service instead of consolidating your goods . FedEx Economy was one of the more higher cost shipping service rates that would have been offered to you at the time of shipping.
DHL Economy service would have been almost £20.00 cheaper for the shipping costs of your 3 packages as a multi piece shipment. Also I can see that the chargeable weight for the shipping prices you were provided at the time for your 3 packages with FedEx Economy would have been based on the total volumetric weight (size of the 3 packages) containing your goods rather (25.02 kg) than the actual combined total weight of the goods in the package (9.31 kg). If you had considered using our Combine and Repack services to have all 3 packages consolidated together as one piece this could have potentially reduced the overall chargeable weight of your shipment by approximately 14.13 kg which would have reduced your overall shipping costs with FedEx Economy by at least £20.00.
All shipments are dispatched through our services as 'Delivered Duty Unpaid' with all the couriers and this information is clearly stated from the terms of trade pages on our website.
We don't allow destination duties and taxes to be paid to us in advance, within the shipping costs, because we do not yet have the approved accreditation to carry out our own customs clearance and calculate the duties and taxes owing for shipments in advance.
It is the courier agencies, such as Fed Ex, DHL and UPS, who have and use their own customs clearance departments to calculate the import taxes and duties owing for our customers shipments from UK warehouse and the additional import duties and taxes owing for a shipment to the destination country would be charged as a separate fee by the relevant courier service prior to delivery.
Unfortunately, local import duties and VAT calculated by your local customs department and the couriers is beyond our control and any discrepancies in the total costs cannot be reimbursed by us through our service. We are required to show the total shipping costs paid on the commercial invoice. All courier services we use clear shipments through their own customs clearance departments, the clearance team need to be able to access the original shipping price paid to calculate the taxes against and to ensure the couriers do not use default shipping costs. We can remove the courier shipping costs from the commercial invoices by request from our customers, and this option can also be amended yourself by going to your 'Profile' section and 'Addresses'. When you click into your 'Shipping Addresses' there is a check box option at the bottom 'Include shipping price on commercial invoice'. However, removing this option may mean the couriers will use a default shipping price to calculate the duties and taxes owing which usually calculates higher in value than the actual shipping costs paid.
Please also be aware that as of 1st July 2021 the import VAT free buffer for shipments into the EU with a total declared value of £15.00/€22 or less no longer applies and all imports are now subject to EU VAT. Local duties and taxes are calculated from the commercial declared value of the goods in the shipment, all purchase values for your goods will have been inputted and saved to the packages by yourself from your account prior to shipping, and destination duties and taxes are also calculated on the courier freight costs.
If your discrepancy is in relation to the total calculation of the import duties and taxes for your shipment this would need to be resolved from destination with FedEx.
We apologize for any inconvenience or frustration this matter may be causing you.
I do hope the information I have provided to you is useful, we hope this issue does not deter you from using our services again in the future and that you will reconsider your current service rating.
Please do not hesitate to contact us if you have any more questions or concerns.
Kind Regards
Hayley
Many thanks for your feedback
I am sorry that you feel dissatisfied with our services and that you have discrepancies with the additional charges for your shipment.
I have checked the details of your shipment through our service and I can see that you chose to ship your 3 packages as a multi piece with FedEx Economy service instead of consolidating your goods . FedEx Economy was one of the more higher cost shipping service rates that would have been offered to you at the time of shipping.
DHL Economy service would have been almost £20.00 cheaper for the shipping costs of your 3 packages as a multi piece shipment. Also I can see that the chargeable weight for the shipping prices you were provided at the time for your 3 packages with FedEx Economy would have been based on the total volumetric weight (size of the 3 packages) containing your goods rather (25.02 kg) than the actual combined total weight of the goods in the package (9.31 kg). If you had considered using our Combine and Repack services to have all 3 packages consolidated together as one piece this could have potentially reduced the overall chargeable weight of your shipment by approximately 14.13 kg which would have reduced your overall shipping costs with FedEx Economy by at least £20.00.
All shipments are dispatched through our services as 'Delivered Duty Unpaid' with all the couriers and this information is clearly stated from the terms of trade pages on our website.
We don't allow destination duties and taxes to be paid to us in advance, within the shipping costs, because we do not yet have the approved accreditation to carry out our own customs clearance and calculate the duties and taxes owing for shipments in advance.
It is the courier agencies, such as Fed Ex, DHL and UPS, who have and use their own customs clearance departments to calculate the import taxes and duties owing for our customers shipments from UK warehouse and the additional import duties and taxes owing for a shipment to the destination country would be charged as a separate fee by the relevant courier service prior to delivery.
Unfortunately, local import duties and VAT calculated by your local customs department and the couriers is beyond our control and any discrepancies in the total costs cannot be reimbursed by us through our service. We are required to show the total shipping costs paid on the commercial invoice. All courier services we use clear shipments through their own customs clearance departments, the clearance team need to be able to access the original shipping price paid to calculate the taxes against and to ensure the couriers do not use default shipping costs. We can remove the courier shipping costs from the commercial invoices by request from our customers, and this option can also be amended yourself by going to your 'Profile' section and 'Addresses'. When you click into your 'Shipping Addresses' there is a check box option at the bottom 'Include shipping price on commercial invoice'. However, removing this option may mean the couriers will use a default shipping price to calculate the duties and taxes owing which usually calculates higher in value than the actual shipping costs paid.
Please also be aware that as of 1st July 2021 the import VAT free buffer for shipments into the EU with a total declared value of £15.00/€22 or less no longer applies and all imports are now subject to EU VAT. Local duties and taxes are calculated from the commercial declared value of the goods in the shipment, all purchase values for your goods will have been inputted and saved to the packages by yourself from your account prior to shipping, and destination duties and taxes are also calculated on the courier freight costs.
If your discrepancy is in relation to the total calculation of the import duties and taxes for your shipment this would need to be resolved from destination with FedEx.
We apologize for any inconvenience or frustration this matter may be causing you.
I do hope the information I have provided to you is useful, we hope this issue does not deter you from using our services again in the future and that you will reconsider your current service rating.
Please do not hesitate to contact us if you have any more questions or concerns.
Kind Regards
Hayley
Walter Rodrigues
10 May 2022
DHL Express Worldwide
WR
Satisfied with Everything/ Thank You.
Verified Customer
10 May 2022
FedEx Connect
VC
Works like expected. Happy with the service.
JJ
10 May 2022
FedEx Connect
J
It took me a while to pick out a UK forwarding service that didn’t seem like a scam. I was still worried when I ordered from forward2me, but everything arrived perfectly and quickly. I was able to get a collectible figure that is always sold out in the US much cheaper than on ebay. I don’t review stuff often, but since I was concerned about scams hopefully this helps someone.
Verified Customer
10 May 2022
DHL Express Worldwide
VC
Very fast, excellent customer service over the phone, no so much but chat or email. UX of the website is very good, although there’s a missing option to ask for photos.
Verified Customer
10 May 2022
DHL Express Worldwide
VC
Amazing service A+++
Kaushal R.
10 May 2022
FedEx International Economy
KR
Expensive and takes too long!
Hi Kaushal.
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied but I cannot find a point where our services and the courier shipping service could have been classed as slow throughout your experience when using us.
I have checked the details of your repack service at our EU warehouse and I can see this was submitted by you on 07/04 from your account and completed on 08/04 less than 24 hours later. I can see you did not process your optimized package for shipping until 14/04 and your shipment was booked in and immediately dispatched with FedEx Economy service the following day on 15/04.
I have checked the status of your FedEx shipment from the tracking and I can see this shipment was successfully delivered to your address in United States by FedEx within 5 business days from the date of dispatch from our EU warehouse. The estimated transit times for United States that are stated from the pricing page on our website are currently showing up to 7 business days with the FedEx Economy service from our EU warehouse. Please note that all transit times stated by the couriers from our website are based on delivery between Monday to Friday and not including the weekends, all transit times stated by the couriers should only be seen as an estimate and are all subject to any additional connection or transit delays and local customs clearance with the appointed courier service.
Please also be aware that local customs is a government lead department and any decisions made by local customs for shipments are beyond both our control as the forwarding agent and the courier.
I hope the information I have provided to you is useful, we hope this issue does not deter you from using our services again in the future and that you will reconsider your current rating.
Please do not hesitate to contact our Customer Experience team if you should have any further questions or concerns.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied but I cannot find a point where our services and the courier shipping service could have been classed as slow throughout your experience when using us.
I have checked the details of your repack service at our EU warehouse and I can see this was submitted by you on 07/04 from your account and completed on 08/04 less than 24 hours later. I can see you did not process your optimized package for shipping until 14/04 and your shipment was booked in and immediately dispatched with FedEx Economy service the following day on 15/04.
I have checked the status of your FedEx shipment from the tracking and I can see this shipment was successfully delivered to your address in United States by FedEx within 5 business days from the date of dispatch from our EU warehouse. The estimated transit times for United States that are stated from the pricing page on our website are currently showing up to 7 business days with the FedEx Economy service from our EU warehouse. Please note that all transit times stated by the couriers from our website are based on delivery between Monday to Friday and not including the weekends, all transit times stated by the couriers should only be seen as an estimate and are all subject to any additional connection or transit delays and local customs clearance with the appointed courier service.
Please also be aware that local customs is a government lead department and any decisions made by local customs for shipments are beyond both our control as the forwarding agent and the courier.
I hope the information I have provided to you is useful, we hope this issue does not deter you from using our services again in the future and that you will reconsider your current rating.
Please do not hesitate to contact our Customer Experience team if you should have any further questions or concerns.
Kind Regards
Hayley
GIULIANO LO IACONO
09 May 2022
DHL Express Worldwide
GLI
GOOD SERVICE
Verified Customer
09 May 2022
DHL Express Worldwide
VC
Mein erstes mal, alles klappte und war erstaunlich einfach.
Verified Customer
07 May 2022
DHL Express Worldwide
VC
Forward2me kept me informed when packages were received and when shipments were released.
Verified Customer
07 May 2022
DHL Express Worldwide
VC
Was honestly not sure if I could trust this at first but went for it anyway. Glad I did because everything worked out perfectly!
Tomomi Nakamura
07 May 2022
DHL Express Worldwide
TN
素晴らしいカスタマー対応
Verified Customer
07 May 2022
DHL Express Worldwide
VC
Excellent customer service!
Verified Customer
07 May 2022
DHL Express Worldwide
VC
Good service
Verified Customer
07 May 2022
DHL Express Worldwide
VC
very good service o quite reliable and fast
Verified Customer
07 May 2022
DHL Express Worldwide
VC
Customer service was great, package was in perfect shape, but my package sat in their warehouse for 3 months before I got tired of waiting and asked them to look for it. They were finally able to find it but I received no discount or anything else, they didn't seem to care that it was a huge inconvenience for me.
Alan Geronimo
07 May 2022
DHL Express Worldwide
AG
Excelente servicio, es importante mensionar que las guias generadas llegan a ser costosas por que contemplan una capacidad estandar por servicio asi el producto sea menor, para tomar en cuenta y organizar pedidos a ese peso limite, tambien es recomentable utilizar un banco habilitado para comercio internacional o los pagos seran declinados por el emisor.
Verified Customer
06 May 2022
DHL Express Worldwide
VC
Parcel was lost at the warehouse however Cust Care contacted me and replaced the item. CustCare agent handled it well. Website might need some improvements to register changes to packages’s status to be able to select the option of reshipment - it seems at times it stops working and it takes contacting CS to get an override of this option otherwise the transaction cannot be completed unless this is marked. Thank you.
Verified Customer
06 May 2022
FedEx Connect
VC
Service was quick & easy to use. Will use again when/if I need to. Shipped UK to USA.
Verified Customer
06 May 2022
FedEx International Economy
VC
good job Excellent
Verified Customer
06 May 2022
FedEx International Priority
VC
問合せに対してもレスポンスが早く、一つ一つの不安を解消しながら迅速に対応頂けたかと思います。
個人的にはサービスに満足していますので、また機会があれば利用したいと思っています。
個人的にはサービスに満足していますので、また機会があれば利用したいと思っています。
Verified Customer
06 May 2022
FedEx International Economy
VC
Very good services. Always satisfied.
Verified Customer
06 May 2022
FedEx International Economy
VC
とても使いやすかった！お値段がもうちょっと安いと星５つ
ERIC OBESE-JECTY
05 May 2022
DHL Express Worldwide
EO
Reliable, quick, efficient and secure. I highly recommend Forward2me for all your parcels and letters.
Verified Customer
05 May 2022
FedEx International Economy
VC
Made it super easy to get my stuff. Don't know how I would've done it otherwise
lucky makhushu
05 May 2022
DHL Express Worldwide
LM
I am very much happy with the service received
T.A
05 May 2022
FedEx International Priority
T
Shipping was fast and well packaged.It would be better if there was a service to refill smaller boxes to reduce shipping costs.
Omowale Semple
05 May 2022
FedEx Connect
OS
excellent service, always on time and easy to navigate on the site
Verified Customer
04 May 2022
DHL Express Worldwide
VC
Amazing experience, everything went smooth and much faster than expected.
Support answered my questions the same day!
Support answered my questions the same day!
Reneilwe Ntshwana
04 May 2022
DHL Express Worldwide
RN
Fast, efficient and reliable. I have used Forward2me several times and each time has been smooth and satisfactory. I highly recommend their services.
Verified Customer
04 May 2022
DHL Economy Select
VC
Fast and efficient service, reasonably priced.