Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Paul Grundy
18 August 2020
DHL Express Worldwide
PG
Excellent service. Promptly informed me when my package arrived. Fast shipping. Mailboxes in different countries is a plus.
Abdulrahman Alhadi
18 August 2020
DHL Express Worldwide
AA
Very expensive
Hi,
Many thanks for taking the time to review our service however I'm sorry to hear that you found our shipping prices expensive.
We do feel for the service we offer, the pricing we offer is good value and on par with our competitors. I see from the shipment that you have shipped three packages within one shipment however did not take advantage of our combine and repack service.
This service is on offer to our customers to ensure that they obtain the maximum value for shipping and is available from your inbox when shipping.
Generally we find that this service can reduce the overall size of the packages to help save on shipping costs.
I hope this service would be useful for you going forward please contact our customer service at info@forward2me.com and we will be happy to guide you to ensure that you obtain the maximum value for shipping.
Kind Regards,
Tracy.
Many thanks for taking the time to review our service however I'm sorry to hear that you found our shipping prices expensive.
We do feel for the service we offer, the pricing we offer is good value and on par with our competitors. I see from the shipment that you have shipped three packages within one shipment however did not take advantage of our combine and repack service.
This service is on offer to our customers to ensure that they obtain the maximum value for shipping and is available from your inbox when shipping.
Generally we find that this service can reduce the overall size of the packages to help save on shipping costs.
I hope this service would be useful for you going forward please contact our customer service at info@forward2me.com and we will be happy to guide you to ensure that you obtain the maximum value for shipping.
Kind Regards,
Tracy.
Verified Customer
18 August 2020
DHL Express Worldwide
VC
初めての利用で、英語も不慣れな私をサポートしてくれました。
また利用したいと思います。
また利用したいと思います。
Verified Customer
18 August 2020
DHL Express Worldwide
VC
got response quickly to my message. products were covered with enough amount of cushions. very satisfied.
Verified Customer
18 August 2020
DHL Economy Select
VC
Uso spesso il servizio offerto da Forwar2me e ogni volto ne rimango stupito. Lo consiglio.
Verified Customer
18 August 2020
DHL Express Worldwide
VC
I like forward2me service. If you are considering to open address in USA - it could be very prospective.
Hi,
Many thanks for taking the time to review our services, I'm so pleased you like our offering.
We are looking to expand going forward and already have addresses in Germany, Guernsey(Tax Free), Turkey and Japan. Hopefully in time we will be able to also offer a US address.
Thank you once again for your feedback and we look forward to your continued support.
Kind Regards,
Tracy.
Many thanks for taking the time to review our services, I'm so pleased you like our offering.
We are looking to expand going forward and already have addresses in Germany, Guernsey(Tax Free), Turkey and Japan. Hopefully in time we will be able to also offer a US address.
Thank you once again for your feedback and we look forward to your continued support.
Kind Regards,
Tracy.
Marek Bendykowski
18 August 2020
DHL Express Worldwide
MB
they are very quick and affordable
william voronin
18 August 2020
DHL Express Worldwide
WV
..........
abdalrhman alshaman
18 August 2020
DHL Express Worldwide
AA
I requested shipping from Turkey to Saudi Arabia, it was at a very high price because you did not collect the purchases in one box, but rather put them in three boxes as I arrived from the seller, so you are a shipping company only without collecting goods
Hi,
Many thanks for taking the time to review our services.
I'm sorry to hear that you are unhappy that we shipped your goods as they have arrived with us, we don't generally repack goods on receipt unless this is requested by the customer.
For this purpose we offer a combine and repack service which you are able to select this service from your inbox. Our warehouse team will pick all your parcels when the request is received and repack them as efficiently as possible for international transit to ensure they are safe and the customer obtains the maximum value for shipping.
We do not like to repack goods without the customers permission in case the outer packaging is required, some customer prefer to receive their parcels in the state they have arrived to us.
I hope this helps you understand how our process works however if you have any further questions regarding our combine and repack service please don't hesitate to get in touch with our Customer Service team at info@forward2me.com and we will be happy to guide you for further shipments.
Kind Regards,
Tracy.
Many thanks for taking the time to review our services.
I'm sorry to hear that you are unhappy that we shipped your goods as they have arrived with us, we don't generally repack goods on receipt unless this is requested by the customer.
For this purpose we offer a combine and repack service which you are able to select this service from your inbox. Our warehouse team will pick all your parcels when the request is received and repack them as efficiently as possible for international transit to ensure they are safe and the customer obtains the maximum value for shipping.
We do not like to repack goods without the customers permission in case the outer packaging is required, some customer prefer to receive their parcels in the state they have arrived to us.
I hope this helps you understand how our process works however if you have any further questions regarding our combine and repack service please don't hesitate to get in touch with our Customer Service team at info@forward2me.com and we will be happy to guide you for further shipments.
Kind Regards,
Tracy.
Verified Customer
18 August 2020
DHL Economy Select
VC
Servizio perfetto come sempre. Ho già utilizzato forward2me altre volte e sono sempre rimasto soddisfatto.
Saeed Alamri
18 August 2020
DHL Express Worldwide
SA
Good ??????
Verified Customer
18 August 2020
DHL Express Worldwide
VC
免税のではDHLしか選べないのが残念だった。
DHLは送料が法外に高すぎる上に日本ではサービスも悪く、日数もかかる。
Royal Mailとupsに対応して欲しい。
改善されるまで使うことは無いと思う
DHLは送料が法外に高すぎる上に日本ではサービスも悪く、日数もかかる。
Royal Mailとupsに対応して欲しい。
改善されるまで使うことは無いと思う
Hi,
I'm sorry to hear that you are unhappy that we are only able to offer shipping via DHL from the Tax Free warehouse, this is quite a new facility and still in its early stages therefore we need to build up the offering for shipping from this address.
We are looking to increase the offering from this facility in time and have more options available for our customers.
This address is primarily for the use of high value merchanise where a good saving can be made on the refund of vat on the purchase, this therefore counteracts the slightly higher price in shipping. I see the products you purchased on this shipment were low value therefore it would be more cost effective using our UK mainland address than shipping from the Tax free warehouse.
Please see the link below to help guide you on the savings that can be made for shipping higer value goods:-
https://www.forward2me.com/british-tax-free-warehouse/
I hope this helps guide you going forward however if you have any further questions please don't hesitate to get in touch with our Customer Service team at info@forward2me.com.
Many thanks,
Kind Regards,
Tracy.
I'm sorry to hear that you are unhappy that we are only able to offer shipping via DHL from the Tax Free warehouse, this is quite a new facility and still in its early stages therefore we need to build up the offering for shipping from this address.
We are looking to increase the offering from this facility in time and have more options available for our customers.
This address is primarily for the use of high value merchanise where a good saving can be made on the refund of vat on the purchase, this therefore counteracts the slightly higher price in shipping. I see the products you purchased on this shipment were low value therefore it would be more cost effective using our UK mainland address than shipping from the Tax free warehouse.
Please see the link below to help guide you on the savings that can be made for shipping higer value goods:-
https://www.forward2me.com/british-tax-free-warehouse/
I hope this helps guide you going forward however if you have any further questions please don't hesitate to get in touch with our Customer Service team at info@forward2me.com.
Many thanks,
Kind Regards,
Tracy.
Aalaa Alnashmi
18 August 2020
DHL Express Worldwide
AA
Good services. Quick processing . I wish they had the items pictured, but that was no problem. Reasonable prices. Thank you!
Verified Customer
18 August 2020
DHL Express Worldwide
VC
they are no 1
Ruslan Shashkov
18 August 2020
DHL Express Worldwide
RS
Good service!
julius lopez
18 August 2020
DHL Express Worldwide
JL
Fast reliable great service
Hi,
Thank you for your fantastic review, I'm pleased to hear that you are happy with our service.
Kind Regards,
Tracy.
Thank you for your fantastic review, I'm pleased to hear that you are happy with our service.
Kind Regards,
Tracy.
Verified Customer
18 August 2020
DHL Express Worldwide
VC
great service, was not disappointing.
Verified Customer
18 August 2020
DHL Express Worldwide
VC
Slick service, excellent contact and reasonable fees - couldn't be happier
Verified Customer
18 August 2020
DHL Express Worldwide
VC
The cost of shipping is way more expensive than sending it directly with the shipping company. I understand there need to be a markup to cover additional cost but this seems to be over inflated.
Hi,
Many thanks for your feedback.
I'm sorry that using our services proved more expensive than expected, as you say we are providing a service versus retailers/suppliers making their money on the actual sale of the product itself.
We do feel that we offer value for money for the service offered, I see that you also opted for a premium express service however we did also offer an economy service which would have cost a less.
Please don't hesitate to get in touch with our Customer Service team at info@forward2me at any time, we can then advise you of the most cost effective service for shipping.
I hope you will continue to use our service going forward and look forward to hearing from you if you require any further assistance.
Kind Regards,
Tracy.
Many thanks for your feedback.
I'm sorry that using our services proved more expensive than expected, as you say we are providing a service versus retailers/suppliers making their money on the actual sale of the product itself.
We do feel that we offer value for money for the service offered, I see that you also opted for a premium express service however we did also offer an economy service which would have cost a less.
Please don't hesitate to get in touch with our Customer Service team at info@forward2me at any time, we can then advise you of the most cost effective service for shipping.
I hope you will continue to use our service going forward and look forward to hearing from you if you require any further assistance.
Kind Regards,
Tracy.
Brady Gibbins
18 August 2020
DHL Express Worldwide
BG
The service was easy to use and delivery was prompt. I pre-ordered a product months in advance and was worried that my inactivity between account creation and delivery might be a problem, but my shipping address was maintained and everything worked well once the order was shipped.
Mike K
18 August 2020
DHL Express Worldwide
MK
Shipment was very quick - a little pricey but all things considered, great service and tracking
Abdulmohsen Ali
18 August 2020
DHL Express Worldwide
AA
It was a fairly good experience
The price seems too high.
Hope the prices are revisited
I would like to get a discount next times.
greetings to you all
The price seems too high.
Hope the prices are revisited
I would like to get a discount next times.
greetings to you all
Hi,
Thank you for your feedback.
I'm pleased to hear that overall you did have a good experience whilst using our services however found shipping prices too high.
We do feel that we offer a good value for money service with full Customer support from the receipt of your parcel to the delivery, we offer a UK address, receipt, process, store and dispatch your goods overseas and the fees paid also include all export paperwork required.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I see that you did not take advantage of our combine and repack service which may be useful to you next time you ship to us, this service aims at reducing the overall size of a parcel to ensure that the goods are both safe for international shipping and that the customer obtains the maximum value for shipping.
If you would like to hear more about this service please contact our Customer Service team at info@forward2me.com and they will be able to provide more information for you.
I hope this information helps you going forward and we look forward to hearing from you further if you require additional assistance.
Kind Regards,
Tracy.
Thank you for your feedback.
I'm pleased to hear that overall you did have a good experience whilst using our services however found shipping prices too high.
We do feel that we offer a good value for money service with full Customer support from the receipt of your parcel to the delivery, we offer a UK address, receipt, process, store and dispatch your goods overseas and the fees paid also include all export paperwork required.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I see that you did not take advantage of our combine and repack service which may be useful to you next time you ship to us, this service aims at reducing the overall size of a parcel to ensure that the goods are both safe for international shipping and that the customer obtains the maximum value for shipping.
If you would like to hear more about this service please contact our Customer Service team at info@forward2me.com and they will be able to provide more information for you.
I hope this information helps you going forward and we look forward to hearing from you further if you require additional assistance.
Kind Regards,
Tracy.
Willy Gil
18 August 2020
DHL Express Worldwide
WG
Fast and reliable service. I would always recommend Forward2me.
Abdulrahman Alshatti
18 August 2020
DHL Express Worldwide
AA
The service was very good
Verified Customer
18 August 2020
DHL Express Worldwide
VC
J’ai pas aimé ce siteweb, il essaye a m’arnaquer , j’ai mes colis et ils ont fermé mon compte après le reçoit du colis
Hi,
I'm sorry to hear that you are unhappy with forward2me, I have checked your account and can see that your purchases have been flagged for fraud due to inconsistencies on your account.
In these kind of instances we always do our best to return orders to the retailer, if you would like to ask them to contact us directly on info@forward2me.com and provide us with return details we can return the goods and you should then receive a full refund from the retailer.
Forward2me take fraud very seriously as our reputation is very important to us, we would never try to rip any one off or keep goods that do not belong to us however we have procedures in place to combat online fraud.
Many thanks,
Kind Regards,
Tracy.
I'm sorry to hear that you are unhappy with forward2me, I have checked your account and can see that your purchases have been flagged for fraud due to inconsistencies on your account.
In these kind of instances we always do our best to return orders to the retailer, if you would like to ask them to contact us directly on info@forward2me.com and provide us with return details we can return the goods and you should then receive a full refund from the retailer.
Forward2me take fraud very seriously as our reputation is very important to us, we would never try to rip any one off or keep goods that do not belong to us however we have procedures in place to combat online fraud.
Many thanks,
Kind Regards,
Tracy.
Benton Charles
18 August 2020
DHL Express Worldwide
BC
The best re-shipper. Super quick, great communication and updates. Thank you.
Verified Customer
13 August 2020
DHL Express Worldwide
VC
Delivery was prompt and fast. The package was in a good condition. Using the service's website is fast and easy.
Hi,
Thank you for your great review, we appreciate you taking the time to provide us with your feedback.
Kind Regards,
Tracy.
Thank you for your great review, we appreciate you taking the time to provide us with your feedback.
Kind Regards,
Tracy.
Verified Customer
12 August 2020
DHL Express Worldwide
VC
Perfect. The customer service was great. The service they provide is excellent
Gunnar Ingi Arnarson
11 August 2020
TNT Economy Express
GIA
Best forwarder in UK, cant say though the german office... not up to standards. to many delays and not fast enough feedback or information to speed things up.
Hi,
Thank you for your great review regarding our UK operation however I'm sorry that you have encountered some issues with our German site.
This site is in its early stages and we are still working to iron out issues relating to this facility. We are confident that things will improve as the team there gain more experience.
I hope that this will not deter you from using our services again in the future and look forward to your continued support.
Kind Regards,
Tracy.
Thank you for your great review regarding our UK operation however I'm sorry that you have encountered some issues with our German site.
This site is in its early stages and we are still working to iron out issues relating to this facility. We are confident that things will improve as the team there gain more experience.
I hope that this will not deter you from using our services again in the future and look forward to your continued support.
Kind Regards,
Tracy.
Verified Customer
11 August 2020
DPD Classic
VC
I seek a full refund for transaction 22K08100WF148894B
Reason:
On the 22nd June 2020, I purchased a package forwarding service from Forward2Me.
They claim that the services they offer are reliable and competitive. I paid £36.71 22nd June 2020 (for shipment
15928109013191608)
See Shipping Details 1.
Paypal Transaction # 49140846YS1384141
After buying the service the package was never delivered, despite being at home during lockdown (Email 1.). The package was returned to Forward2Me.
On the 17th of July Forward2Me acknowledged that this was due to an error UPS had made and thus not delivered to me and instead sent back to Forward2me (Email 2.)
They did not offer a refund or to give a repeat service for free thus being forced to paying again for the same forwarding but now more expensive ( Email 3.) (shipment 15928109013191608). I had no choice to make this payment in order to avoid using the faulty UPS service and to get my shipment safely home. No alternative was offered by Forward2me.
Ship[ping Details 2.
Paypal Invoice # 22K08100WF148894B
Please note how the shipment numbers (15928109013191608) on the Paypal invoice are identical.
I seek a full refund for the second Paypal payment 22K08100WF148894B of £43.02 because of their error (Email 2.) I should not have to pay twice for the same service.
Reason:
On the 22nd June 2020, I purchased a package forwarding service from Forward2Me.
They claim that the services they offer are reliable and competitive. I paid £36.71 22nd June 2020 (for shipment
15928109013191608)
See Shipping Details 1.
Paypal Transaction # 49140846YS1384141
After buying the service the package was never delivered, despite being at home during lockdown (Email 1.). The package was returned to Forward2Me.
On the 17th of July Forward2Me acknowledged that this was due to an error UPS had made and thus not delivered to me and instead sent back to Forward2me (Email 2.)
They did not offer a refund or to give a repeat service for free thus being forced to paying again for the same forwarding but now more expensive ( Email 3.) (shipment 15928109013191608). I had no choice to make this payment in order to avoid using the faulty UPS service and to get my shipment safely home. No alternative was offered by Forward2me.
Ship[ping Details 2.
Paypal Invoice # 22K08100WF148894B
Please note how the shipment numbers (15928109013191608) on the Paypal invoice are identical.
I seek a full refund for the second Paypal payment 22K08100WF148894B of £43.02 because of their error (Email 2.) I should not have to pay twice for the same service.
Hi,
Thank you for reviewing our services however we are disappointed that you are unhappy with forward2me relating to the issues with your delivery.
After dispatching your initial shipment I see that you contacted UPS directly to change the delivery address on your shipment to a UPS Access Point. Unfortunately this access point was closed at the time due to the CV19 situation and UPS asked you to provide them with an alternative address for delivery. You did not respond to this request therefore UPS had no choice but to return the package after a period of time due to the goods being undeliverable.
UPS charge us for the return of parcels therefore due to the current difficulties relating to CV19 we offered to pay these charges as a one off gesture of goodwill.
We feel that this was the right thing to do to help you out however due to the work involved with originally processing and shipping this parcel, helping arrange the return of the goods and reprocess we were at a considerable loss. Therefore we did not feel that we were unreasonable asking you to pay for the new shipment as this issue was not down to the fault of forward2me.
When a parcel is shipped we provide the customer with the tracking details so they can follow the progress of the shipment and contact UPS if there are any issues with delivery.
I hope you understand our reasoning behind this and that we feel we have done our very best to support you in this situation.
Kind Regards,
Tracy.
Thank you for reviewing our services however we are disappointed that you are unhappy with forward2me relating to the issues with your delivery.
After dispatching your initial shipment I see that you contacted UPS directly to change the delivery address on your shipment to a UPS Access Point. Unfortunately this access point was closed at the time due to the CV19 situation and UPS asked you to provide them with an alternative address for delivery. You did not respond to this request therefore UPS had no choice but to return the package after a period of time due to the goods being undeliverable.
UPS charge us for the return of parcels therefore due to the current difficulties relating to CV19 we offered to pay these charges as a one off gesture of goodwill.
We feel that this was the right thing to do to help you out however due to the work involved with originally processing and shipping this parcel, helping arrange the return of the goods and reprocess we were at a considerable loss. Therefore we did not feel that we were unreasonable asking you to pay for the new shipment as this issue was not down to the fault of forward2me.
When a parcel is shipped we provide the customer with the tracking details so they can follow the progress of the shipment and contact UPS if there are any issues with delivery.
I hope you understand our reasoning behind this and that we feel we have done our very best to support you in this situation.
Kind Regards,
Tracy.
Verified Customer
10 August 2020
DHL Express Worldwide
VC
Excellent customer service to shipping, however the shipping rate is quite steep!
Hi,
Many thanks for taking the time to review our services.
I'm pleased to hear that we offered you an excellent service although you found shipping a little expensive.
We do feel that we offer good value for money, from offering the UK address, to accepting, processing, storing, repacking and dispatching your goods including all export paperwork.
Shipping prices have risen recently due to the CV19 pandemic and most couriers have introduced an emergency surcharge to encounter their extra costs.
I hope you will continue to use our services going forward and if you require help at any stage please feel free to contact our Customer Service Team and they will be happy to assist you.
Kind Regards,
Tracy.
Many thanks for taking the time to review our services.
I'm pleased to hear that we offered you an excellent service although you found shipping a little expensive.
We do feel that we offer good value for money, from offering the UK address, to accepting, processing, storing, repacking and dispatching your goods including all export paperwork.
Shipping prices have risen recently due to the CV19 pandemic and most couriers have introduced an emergency surcharge to encounter their extra costs.
I hope you will continue to use our services going forward and if you require help at any stage please feel free to contact our Customer Service Team and they will be happy to assist you.
Kind Regards,
Tracy.
LAWRENCE PHAN
09 August 2020
DHL Express Worldwide
LP
IT IS INDEED A DELIGHT TO USE THE FORWARD 2ME SERVICES ESPECIALLY WHEN PARTNERING WITH THE RIGHT COURIER OF MY CHOICE, IN MY CASE, DHL EXPRESS, WHICH TOOK MOSTLY 2 TO 3 DAYS TO REACH MALAYSIA.
SO FAR, AS FAR AS I KNOW, FORWARD 2ME IS THE ONLY FORWARDING COMPANY THAT OFFERS THE OPTION OF SHIPPING MULTIPLE PACKAGES BY DHL AND UPS IN A SINGLE TRACKING NUMBER WITHOUT NECESSARY CONSOLIDATION OF PACKAGES - A CONVENIENCE TO SOME CUSTOMERS LIKE ME. IT MAY EVEN HELP TO SAVE SOME CONSOLIDATION CHARGES WHICH I HAVE TO PAY HAD I WANTED ALL MY PACKAGES TO BE CONSOLIDATED.
DHL EXPRESS WILL ALSO HELP ME TO PAY FOR MY IMPORT CUSTOM DUTY FOR THE PACKAGES IN MALAYSIA, WHERE NECESSARY, AND THUS A SLIGHT DELAY MIGHT BE EXPECTED , SO LONG AS I REIMBURSE DHL EXPRESS WITH THE QUICKEST WAY POSSIBLE BY ONLINE PAYMENTS.
YOU SHALL NEVER REGRET USING FORWARD 2ME IF YOU HAVE FOUND THE MOST SUITABLE OPTION. HIGHLY RECOMMENDED!!
SO FAR, AS FAR AS I KNOW, FORWARD 2ME IS THE ONLY FORWARDING COMPANY THAT OFFERS THE OPTION OF SHIPPING MULTIPLE PACKAGES BY DHL AND UPS IN A SINGLE TRACKING NUMBER WITHOUT NECESSARY CONSOLIDATION OF PACKAGES - A CONVENIENCE TO SOME CUSTOMERS LIKE ME. IT MAY EVEN HELP TO SAVE SOME CONSOLIDATION CHARGES WHICH I HAVE TO PAY HAD I WANTED ALL MY PACKAGES TO BE CONSOLIDATED.
DHL EXPRESS WILL ALSO HELP ME TO PAY FOR MY IMPORT CUSTOM DUTY FOR THE PACKAGES IN MALAYSIA, WHERE NECESSARY, AND THUS A SLIGHT DELAY MIGHT BE EXPECTED , SO LONG AS I REIMBURSE DHL EXPRESS WITH THE QUICKEST WAY POSSIBLE BY ONLINE PAYMENTS.
YOU SHALL NEVER REGRET USING FORWARD 2ME IF YOU HAVE FOUND THE MOST SUITABLE OPTION. HIGHLY RECOMMENDED!!
Erna Rasmusse
08 August 2020
DHL Express Worldwide
ER
I wannna buy from fm again, it is good
Hi,
That's fantastic news, we are here to support you and look forward to helping you ship many more parcels.
Kind Regards,
Tracy.
That's fantastic news, we are here to support you and look forward to helping you ship many more parcels.
Kind Regards,
Tracy.
Verified Customer
08 August 2020
DPD Classic
VC
Easy, fast and service delivered as was advertised. A+
Verified Customer
08 August 2020
DHL Express Worldwide
VC
Good communication.
Good services, I was worry if my item needed to be repackaging. But the team did really good job for international packing.
Just little expensive And no details on fees. But I did receive smoothly and safely With a good service.
Just would be good to have details of what we pay for shipping and handling...
Good services, I was worry if my item needed to be repackaging. But the team did really good job for international packing.
Just little expensive And no details on fees. But I did receive smoothly and safely With a good service.
Just would be good to have details of what we pay for shipping and handling...
Hi,
Many thanks for taking the time to review our services.
I'm so pleased that you are overall happy with our services however you would like our fees explained a little further on our site.
We are continually working on our site to make this more transparent and user friendly for our customers and hop to make many more improvements in the coming year.
Thank you once again for the great review and we hope to help you ship again soon.
Kind Regards,
Tracy.
Many thanks for taking the time to review our services.
I'm so pleased that you are overall happy with our services however you would like our fees explained a little further on our site.
We are continually working on our site to make this more transparent and user friendly for our customers and hop to make many more improvements in the coming year.
Thank you once again for the great review and we hope to help you ship again soon.
Kind Regards,
Tracy.
Karen Bickel
06 August 2020
DHL Express Worldwide
KB
This is a great service and I will use again!
Verified Customer
06 August 2020
DHL Express Worldwide
VC
Repackage was done well. Items delivered in good shape and promptly.
MOAYYAD ALSHAABAN
06 August 2020
DHL Express Worldwide
MA
The courier (DHL) request extra charge about $10 for custom clearance, why?
Total shipping cost must be included.
Total shipping cost must be included.
Hi,
I'm sorry to hear that you were unaware that import duty and taxes were not included in the shipping fee. We do state this on our website and all commercial invoices uploaded to your account are marked as delivery duty unpaid.
Please don't hesitate to get in touch if you need any further explanation on what is included in your shipping costs and our Customer Service team at info@forward2me.com will be happy to assist you.
Kind Regards,
Tracy.
I'm sorry to hear that you were unaware that import duty and taxes were not included in the shipping fee. We do state this on our website and all commercial invoices uploaded to your account are marked as delivery duty unpaid.
Please don't hesitate to get in touch if you need any further explanation on what is included in your shipping costs and our Customer Service team at info@forward2me.com will be happy to assist you.
Kind Regards,
Tracy.
Giovanni Micali
06 August 2020
DHL Express Worldwide
GM
All perfect! Straight and forward. Great customer care, especially Hayley and Clara!
Thank you!!
Thank you!!
Hi,
Thanks so much for your fantastic review, its great to hear the team are doing a good job.
We look forward to hearing from you again soon.
Kind Regards,
Tracy.
Thanks so much for your fantastic review, its great to hear the team are doing a good job.
We look forward to hearing from you again soon.
Kind Regards,
Tracy.
EVDOKIA MANGOU
06 August 2020
UPS Standard Single
EM
Delivered little bit later than expected , if i remeber correct . Packet without accidents . all good
Hi,
Thank you for reviewing our services.
I'm so pleased you are overall happy with the service, we are in challenging times at the moment and shipments are taking a little longer than usual to arrive due to customs delays and general staff restrictions at the courier hubs.
We hope all is back to normal transit times soon.
Kind Regards,
Tracy.
Thank you for reviewing our services.
I'm so pleased you are overall happy with the service, we are in challenging times at the moment and shipments are taking a little longer than usual to arrive due to customs delays and general staff restrictions at the courier hubs.
We hope all is back to normal transit times soon.
Kind Regards,
Tracy.
Verified Customer
06 August 2020
DHL Express Worldwide
VC
This is the service I was looking for, I felt frustrated eyeballing Jet Set Radio memorabilia from the UK that would not ship direct from SEGA EU and found exactly the solution in this service. I will be using forward2me again and appreciate the honest service it provides to customers wishing to acquire items from overseas. Pricing is fair for what you get, all of my items arrived safely and in durable packaging.
Verified Customer
05 August 2020
UPS Express Saver
VC
Really fast shipping. Clean user interface. Fantastic customer service!
Veljko Ćetković
05 August 2020
DPD Classic
V�
Extremely good, fast and reliable service. Thumbs up!
Verified Customer
05 August 2020
DPD Classic
VC
Alles prima, problemlos und schnell. Immer wieder gerne. Toller Service
Johannes Jacobson
05 August 2020
UPS Standard Single
JJ
Snabbt och smidigt, funkar problemfritt
Hi,
I hope you don't mind that I have translated your review to english as below:-
Fast and smooth, works smoothly
Thanks for the fantastic review, we look forward to your continued support.
Kind Regards,
Tracy.
I hope you don't mind that I have translated your review to english as below:-
Fast and smooth, works smoothly
Thanks for the fantastic review, we look forward to your continued support.
Kind Regards,
Tracy.
Verified Customer
05 August 2020
DPD Classic
VC
like always perfect service
Markus Karlsson
05 August 2020
DPD Classic
MK
Great service and customer support.
Verified Customer
05 August 2020
DHL Express Worldwide
VC
As always, fast, efficient and affordable service. All the way to South Africa - No problems!
Verified Customer
05 August 2020
DPD Classic
VC
Everything fine
Verified Customer
05 August 2020
DHL Express Worldwide
VC
faster forward company and they contact with you in the same day if have any problem >
Hi,
Many thanks for taking the time to review our services.
I'm so pleased that you are happy with the service however if you feel that there is anything we can improve on please get in touch with our Customer Service team at info@forward2me.com and we will welcome your suggestions. Maybe we can get that 5* review next time:-)
We look forward to helping you ship agina soon.
Kind Regards,
Tracy
Many thanks for taking the time to review our services.
I'm so pleased that you are happy with the service however if you feel that there is anything we can improve on please get in touch with our Customer Service team at info@forward2me.com and we will welcome your suggestions. Maybe we can get that 5* review next time:-)
We look forward to helping you ship agina soon.
Kind Regards,
Tracy