Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Alvaro Dominguez
22 September 2020
DHL Express Worldwide
AD
Good and reliable service.
Abdullah Alkhudairy
22 September 2020
DHL Express Worldwide
AA
Very high shipping costs
Hi,
I'm sorry to hear that you are unhappy with the cost of shipping via our services, we do feel that we offer value for the service provided.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I see on your last shipment that although the item you shipped was very light, the actual size of the package was quite large so the shipping price was calculated on the volumetric weight rather than the actual weight.
I hope this helps explain how shipping costs are calculated however if you wish to obtain a quote for shipping before you go ahead with purchasing your goods going forward please check the details on our pricing page at https://www.forward2me.com/pricing/ or contact our Customer Service team at info@forward2me.com who will be very happy to quote for you. This may help you decide if you wish to go ahead with the purchase.
Many thanks,
Kind Regards,
Tracy.
I'm sorry to hear that you are unhappy with the cost of shipping via our services, we do feel that we offer value for the service provided.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I see on your last shipment that although the item you shipped was very light, the actual size of the package was quite large so the shipping price was calculated on the volumetric weight rather than the actual weight.
I hope this helps explain how shipping costs are calculated however if you wish to obtain a quote for shipping before you go ahead with purchasing your goods going forward please check the details on our pricing page at https://www.forward2me.com/pricing/ or contact our Customer Service team at info@forward2me.com who will be very happy to quote for you. This may help you decide if you wish to go ahead with the purchase.
Many thanks,
Kind Regards,
Tracy.
Gunnar Atli Jónsson
22 September 2020
TNT Economy Express
GAJ
Top and quick service.
Verified Customer
22 September 2020
UPS Express Saver
VC
3度目の利用です。問い合わせに対する返信も早く、また、荷物の転送手続きも迅速です。
Gil Silva
22 September 2020
UPS Standard Single
GS
Poor service... "automated responses"... no care for the client
GS
Hi,
Question solved...
Question solved...
Hi,
I'm sorry to hear that you have been unsatisfied with the responses provided by our Customer Service team.
Our Customer Service team pride themselves on the care and attention they provide our customers and we feel that this makes us stand out from our competitors.
It is disappointing to hear that you feel that you have not received the expected response on this occasion however I have personally emailed you a short time ago to try to resolve the issues you are experiencing.
I hope to hear from you soon.
Many thanks,
Kind Regards,
Tracy.
I'm sorry to hear that you have been unsatisfied with the responses provided by our Customer Service team.
Our Customer Service team pride themselves on the care and attention they provide our customers and we feel that this makes us stand out from our competitors.
It is disappointing to hear that you feel that you have not received the expected response on this occasion however I have personally emailed you a short time ago to try to resolve the issues you are experiencing.
I hope to hear from you soon.
Many thanks,
Kind Regards,
Tracy.
Adrian Watters
22 September 2020
DHL Express Worldwide
AW
Amazing.
Just way to easy to use and get my package delivered. Lightning fast delivery. Wow. If only all companies were this good.
Just way to easy to use and get my package delivered. Lightning fast delivery. Wow. If only all companies were this good.
Tia Shimer
21 September 2020
DHL Express Worldwide
TS
Great services offered, quick shipping and is easy to use!
Verified Customer
21 September 2020
DHL Express Worldwide
VC
j'ai aimée le service, il est rapide et clair.
pour mes achats j'ai reçu corréctement mes colis,
j'aurais tous de méme aimé avoir des choix un peu plus large à petit prix, en général le cout de transfert via dhl sont cher et semble l'unique option eco pour le maroc une fois les 20GBP dépassé, et l'envoi tourne au tour de 45€ pour une petit coli, ce qui limite le type d'achat à faire et t'oblige d'une certain facon à acheter plus pour que ça soit rentable au transfert
mais dans l'immédiat ça repond parfaitement à certain type d'achat et je recommande comme service
j'ai aussi apprécié le fait que ton expédition et faite quasi le méme jour et le faite que t a 30j de conservation par colis avant de decider l'envoi
pour mes achats j'ai reçu corréctement mes colis,
j'aurais tous de méme aimé avoir des choix un peu plus large à petit prix, en général le cout de transfert via dhl sont cher et semble l'unique option eco pour le maroc une fois les 20GBP dépassé, et l'envoi tourne au tour de 45€ pour une petit coli, ce qui limite le type d'achat à faire et t'oblige d'une certain facon à acheter plus pour que ça soit rentable au transfert
mais dans l'immédiat ça repond parfaitement à certain type d'achat et je recommande comme service
j'ai aussi apprécié le fait que ton expédition et faite quasi le méme jour et le faite que t a 30j de conservation par colis avant de decider l'envoi
Verified Customer
21 September 2020
DHL Express Worldwide
VC
Pricy shipping
Verified Customer
21 September 2020
DHL Express Worldwide
VC
Wonderful|
Gavin Sher
20 September 2020
DHL Express Worldwide
GS
Excellent service and turnaround time!
Verified Customer
20 September 2020
DHL Express Worldwide
VC
Good service
Phillipa Suarez
20 September 2020
DPD Classic
PS
Truly excellent. Efficient repacking, rapid and courteous service and everything arrived exactly on time, overall an anxiety-free experience.
Verified Customer
20 September 2020
DHL Express Worldwide
VC
I was charged the shipment fee twice!! Also I had trouble making the payment
Hung Lo
20 September 2020
DHL Express Worldwide
HL
It was good a little pricey but things from the UK usually are, fast delivery would definitely use again!
Verified Customer
20 September 2020
DHL Express Worldwide
VC
I love this service because I know my package can be safe and I will never have to worry about it being lost. I use this service all the time. I wish they serviced the Caribbean Islands
Sigridur Vigfusdottir
19 September 2020
DHL Express Worldwide
SV
Professional - swift and effective
Yiannis Papazachariou
19 September 2020
UPS Express Saver
YP
Prompt, efficient service, completely hassle-free experience. Exactly as advertised. Will definitely use again and would highly recommend. Truly first-rate.
Tanja Hakkarainen
19 September 2020
DHL Economy Select
TH
Fast shipping and easy process! Will be using again.
Francisco Chivite
19 September 2020
DHL Express Worldwide
FC
My package was delivered in less than 24h, was an amazing experience, I will use this service again for sure!
Verified Customer
19 September 2020
UPS Express Saver
VC
Super fast assistance and super fast shipping
Verified Customer
19 September 2020
DHL Domestic Express
VC
Disappointed that I didn't actually get my polish - it'd be nice if Forward2me offered a dangerous goods service.
Service was, however, excellent.
Service was, however, excellent.
Verified Customer
19 September 2020
UPS Express Saver
VC
Very helpful and quick. I was very hesitant to trust a service like this, but these are legit and I'm already recommending them to others I know.
Verified Customer
18 September 2020
DHL Express Worldwide
VC
Excellent, will be using again! Quick shipment, fast and easily received products.
Verified Customer
18 September 2020
DHL Express Worldwide
VC
Fast postage and great communication. Used them
Twice now. Highly recommended.
Twice now. Highly recommended.
Verified Customer
18 September 2020
DHL Express Worldwide
VC
Truly fine service.
Carrolla Pty Ltd
17 September 2020
DHL Express Worldwide
CP
It was good. My only disappointment is that regular UK post option was not provided, consequently the courier cost was very high. It could have been a much cheaper option to have regular post for an item that was not needed urgently. If I had realised that before sending my item, I probably would not have done it.
Verified Customer
17 September 2020
UPS Express Saver
VC
Thank you for this really wonderful service, and the order is in excellent condition right up to the door of the house, but the prices are very high and you did not accept the Saudi Visa card, which forced me to use PayPal.
Verified Customer
16 September 2020
DHL Express Worldwide
VC
They do exactly what you want them to do with a minimum of fuss.
Abdulrahman Alotaibi
16 September 2020
UPS Express Saver
AA
I really recommend this website for people who is gonna order from UK To GCC Countries
Verified Customer
15 September 2020
DHL Express Worldwide
VC
I was very worried about using a forwarding service but they did very well! My only complaint is that their hours of operation are short. However, it was a good service and I got my package.
Ellen
15 September 2020
DHL Economy Select
E
Personal service is just PERSONAL. And excellent in every way!
Norah
15 September 2020
UPS Express Saver
N
They are super fast! I will buy from them again for sure.
Verified Customer
15 September 2020
DPD Classic
VC
My package was sent in a few weeks, but I didn't expect the repackaging fee.
Juan José Fuertes Arboix
15 September 2020
DPD Classic
JJF
Como en todo, la novedad asusta un poco. A pesar de mi impaciencia, el sistema es impecable. Hay que revisar los costes de aduana para según que países, pero eso no es responsabilidad de forward2me. En resumen: magnífica experiencia y el producto llegó impecable y perfectamente embalado.
Joseph Davis
15 September 2020
DPD Classic
JD
i can't think of one bad thing. they offer a fantastic forward shipping service, they're very fast, reasonable prices, customer service always gets back to you quickly, im a happy customer!
Viola Mäkinen
15 September 2020
TNT Economy Express
VM
I can really recommend these guys. Customer service is superb and everything has arrived to me nice and smooth. Not a single damaged parcel or box.
Verified Customer
15 September 2020
DHL Economy Select
VC
Excellent as always!
Verified Customer
15 September 2020
TNT Economy Express
VC
i will use them again. Top service delivered on time. very good.
Verified Customer
15 September 2020
DHL Express Worldwide
VC
I was so nervous to order an item out of the country, but my experience was perfect. Item arrived much quicker than expected, and I received email notifications updating me the status through the whole process. Will definitely use again. Thanks!
Verified Customer
15 September 2020
DHL Economy Select
VC
I use Forward2me on a monthly basis. They are extremely efficient and helpful. Never had an issue with them.
Cassie Moreno
15 September 2020
DHL Express Worldwide
CM
Amazing service as always. I’ve used this service for years and have never been disappointed.
Najah Salem
14 September 2020
DHL Express Worldwide
NS
??????????⭐️⭐️⭐️⭐️??????
Abdulmajeed Alabdulhadi
14 September 2020
DHL Express Worldwide
AA
Only one choice offered as forwarder and that was very expensive to me. There was no other choice to take except paying for it.
I am not considering to use the service until other options are offered.
Regards,
I am not considering to use the service until other options are offered.
Regards,
Kyle
14 September 2020
DHL Express Worldwide
K
Shipped almost immediately after payment, quick notifications and quick processing, would definitely use again in the future.
FENERIDIS ANASTASIOS
14 September 2020
DHL Express Worldwide
FA
EXPENSIVE EXPENSIVE EXPENSIVE
Τhe price on the first page is just a trap
For a small package 15*10*10 300gr 60euro ???
Τhe price on the first page is just a trap
For a small package 15*10*10 300gr 60euro ???
Hi Feneridis,
We always appreciate customer feedback.
We are sorry to hear that you have experienced dissatisfaction with the shipping price offered to you through our service. We are always on hand to discuss any queries or concerns you may experience whilst using our service or the pricing page from our website prior to settling payment. The shipping prices offered on our pricing page should only be seen as an estimate and cannot be determined as the final price until we physically received your package to our warehouse for booking through the courier network. I can see that your final shipping costs, wiuth the DHL Express service, showed an additional remote area charge to your address 'Katerini', Greece which would have also shown in the courier price from our website if the full shipping address was originally stated from the green house icon on the pricing page when sourcing the courier prices for your package 15 x 10 x 10 300 g.
If you have any further questions or concerns regarding any other issues or concerns or to discuss the prices offered to you on our website please do send us an email to info@forward2me.com and one of our customer service team would be more than happy to assist you further and discuss your queries with you in more detail.
I hope this feedback is acceptable and assists you further with your concerns and we hope that you reconsider your rating for our services.
Kind Regards
Hayley
We always appreciate customer feedback.
We are sorry to hear that you have experienced dissatisfaction with the shipping price offered to you through our service. We are always on hand to discuss any queries or concerns you may experience whilst using our service or the pricing page from our website prior to settling payment. The shipping prices offered on our pricing page should only be seen as an estimate and cannot be determined as the final price until we physically received your package to our warehouse for booking through the courier network. I can see that your final shipping costs, wiuth the DHL Express service, showed an additional remote area charge to your address 'Katerini', Greece which would have also shown in the courier price from our website if the full shipping address was originally stated from the green house icon on the pricing page when sourcing the courier prices for your package 15 x 10 x 10 300 g.
If you have any further questions or concerns regarding any other issues or concerns or to discuss the prices offered to you on our website please do send us an email to info@forward2me.com and one of our customer service team would be more than happy to assist you further and discuss your queries with you in more detail.
I hope this feedback is acceptable and assists you further with your concerns and we hope that you reconsider your rating for our services.
Kind Regards
Hayley
Susan Dawes
14 September 2020
DPD Classic
SD
Very quick service
Lynda Smith
13 September 2020
DHL Express Worldwide
LS
Excellent service, goods repackaged and forwarded in great time.
Jamaan Alghamdi
13 September 2020
DHL Express Worldwide
JA
Your services are excellent,
Verified Customer
13 September 2020
DHL Express Worldwide
VC
Responsive and enthusiastic.