Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
08 January 2021
DHL Express Worldwide
VC
Awesome service. I am so grateful that you provide this service to customers outside of the UK.
منيرة سعود
07 January 2021
DHL Express Worldwide
��
To expensive
Hi,
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the cost of using our service. The cost of shipping does include the use of the address, the acceptance, processing, storage of your parcel until you ship, preparation of the goods for shipping and all export paperwork required for customs clearance.
We offer a service rather than sell a product, many retailers who sell their own products offer shipping at a very low rate as they cover their costs on the sale of the product and often sell shipping at cost or even a loss in some cases. I'm afraid we are not in a position to offer these rates as we are not offering a like for like service.
I have also noticed that your shipment includes some items which are classed as dangerous goods. When shipping these type of products due to additional paperwork being required and security checks, the courier adds a surcharge on top of the usual shipping fee. This fee is simply passed on to the customer, we do not add any kind of margin although these kind of shipments also take more time to prepare and label for shipping.
I hope this helps explain what is included in the fee paid to foward2me and the reason why your costs may have been a little higher than usual on this occasion. If you wish to check if any goods you are looking to purchase are classed as dangerous goods going forward please feel free to contact our Customer Service team and they will be happy to advise you of any restrictions or extra charges that would be applied for shipping.
Kind Regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the cost of using our service. The cost of shipping does include the use of the address, the acceptance, processing, storage of your parcel until you ship, preparation of the goods for shipping and all export paperwork required for customs clearance.
We offer a service rather than sell a product, many retailers who sell their own products offer shipping at a very low rate as they cover their costs on the sale of the product and often sell shipping at cost or even a loss in some cases. I'm afraid we are not in a position to offer these rates as we are not offering a like for like service.
I have also noticed that your shipment includes some items which are classed as dangerous goods. When shipping these type of products due to additional paperwork being required and security checks, the courier adds a surcharge on top of the usual shipping fee. This fee is simply passed on to the customer, we do not add any kind of margin although these kind of shipments also take more time to prepare and label for shipping.
I hope this helps explain what is included in the fee paid to foward2me and the reason why your costs may have been a little higher than usual on this occasion. If you wish to check if any goods you are looking to purchase are classed as dangerous goods going forward please feel free to contact our Customer Service team and they will be happy to advise you of any restrictions or extra charges that would be applied for shipping.
Kind Regards,
Tracy.
Verified Customer
06 January 2021
DPD Classic
VC
Works well and does what is promised! for peace of mind it would be good if some kind of insurance was offered, I can imagine fear puts off a lot of potential users.
Verified Customer
06 January 2021
DHL Express Worldwide
VC
fast and reliable. great customer service.
Elisabet Osk Agustsdottir
06 January 2021
DHL Express Worldwide
EOA
Great custumer service and fast shipping! Will definitly use a again
Verified Customer
06 January 2021
DHL Express Worldwide
VC
今回forward2meは初めての利用でしたが、forward2me現地拠点に荷物到着後、すぐに発送してくれたおかげで、他社と比べてびっくりするほど早く荷物を手にすることができました^^
転送料金はちょっと高めでしたが、このスピード、サービス内容なら納得の金額です。
これからも是非利用させていただきます。
転送料金はちょっと高めでしたが、このスピード、サービス内容なら納得の金額です。
これからも是非利用させていただきます。
Verified Customer
06 January 2021
DHL Express Worldwide
VC
Great service. Definitely more expensive than what I thought. Would recommend if absolutely necessary but definitely costly. The box also came in squashed. If it was shipped in a plastic bag mailer vs. the box could have shipped at a cheaper rate & avoid that problem.
Rachel Meidan
06 January 2021
DHL Express Worldwide
RM
I love their service. It's fast and efficient and they answered my emails. Their price is high, particularly if you chose the tracking option, as I did.
Saeunn Thorsteinsdottir
05 January 2021
TNT Economy Express
ST
My parcel arrived promptly and everything was well and carefully packaged.
I will definitely use this service again.
I will definitely use this service again.
Verified Customer
05 January 2021
DHL Express Worldwide
VC
I am very pleased with forward2me, as the service I received was very professional. All my staff arrived very fast, very well packed and communication with customer service has been very good. Furthermore, they checked my items upon arrival and identified a faulty item and arranged the return and replacement for me. Overall a very happy customer
Verified Customer
05 January 2021
DHL Express Worldwide
VC
Excellent services.
Verified Customer
05 January 2021
DHL Express Worldwide
VC
Quick shipping and packed well.
Francisco Rodriguez
05 January 2021
UPS Express Saver
FR
Excellent service!
Daria Alvarado
04 January 2021
DHL Express Worldwide
DA
I totally trust this abroad shipping service!! They are prompt and always keep you in communication about when and where your package is through out the delivery process!! I will continue to use Forward2me services when need be. Safe and trustworthy!! Thank you so very much for the great experience and for keeping in communication is key!! I totally recommend it for fast and safe abroad delivery service!!! ;)
Verified Customer
04 January 2021
DHL Express Worldwide
VC
They didn't have a recipient name on the package so it was extra complicated with customs and we had to make additional payment to the customs to change the related documents.
Nicolas Schwartz
04 January 2021
DHL Economy Select
NS
Difficult to have requests processed in a timely manner. Restrictions regarding dual use items seem not to be really understood (ITAR vs EU regulations, scope of these regulations -> export within or out of EU, etc..), clearance is really time consuming (same requests by Forward2me staff made several times, same items cleared without problem one day, and causing problems the other one).
Hi,
Many thanks for your feedback.
I'm sorry to hear that your shipment has been delayed due to an item being classed as dual use in error. It can be difficult for us to determine if an item would be classed as dual use in some circumstances however we need to always ensure that we are sure we can ship your goods legally from the UK.
I do also apologise that the process took a little time, due to the parcel being with our German warehouse it can take time to communicate with them then refer this information back to you. We are working on new communciation systems so we can get answers quicker for our customers so hopefully in the coming year communication will be speedier.
I hope you will continue to use our services going forward and the process will become smoother as we improve our systems.
Please don't hesitate to get in touch with our Customer Service team if you require any further assistance.
Kind Regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that your shipment has been delayed due to an item being classed as dual use in error. It can be difficult for us to determine if an item would be classed as dual use in some circumstances however we need to always ensure that we are sure we can ship your goods legally from the UK.
I do also apologise that the process took a little time, due to the parcel being with our German warehouse it can take time to communicate with them then refer this information back to you. We are working on new communciation systems so we can get answers quicker for our customers so hopefully in the coming year communication will be speedier.
I hope you will continue to use our services going forward and the process will become smoother as we improve our systems.
Please don't hesitate to get in touch with our Customer Service team if you require any further assistance.
Kind Regards,
Tracy.
Peter Kneen
04 January 2021
DHL Express Worldwide
PK
I was a first time user of Forward2Me and I couldn't have been happier. I had an initial query that the team sorted for me in minutes and my package arrived from the UK to Australia in perfect condition in under a week.
Verified Customer
04 January 2021
UPS Express Saver
VC
First time using - easy set-up and seamless execution.
steve fennell
04 January 2021
DHL Express Worldwide
SF
Amazing. Fast and easy process. I was nervous using forward2me for the first time. But I received my package very quickly.
Verified Customer
03 January 2021
TNT Economy Express
VC
Super good service and everything as promissed - always. Happy client for three years.
Verified Customer
03 January 2021
DHL Express Worldwide
VC
Reliable service for purchases in the OK.
Verified Customer
03 January 2021
DHL Express Worldwide
VC
Very fast and professional service. Will use it again.
Verified Customer
03 January 2021
DHL Express Worldwide
VC
Quick service and very reasonable prices!
Verified Customer
03 January 2021
DHL Express Worldwide
VC
Schnell, problemlos
Verified Customer
02 January 2021
DHL Economy Select
VC
The repacking/consolidation was done poorly. The hangers of the dresses drilled into the clothes during transportation. A little more common sense during repacking would be appreciated because also dresses can break during transportation this way.
Verified Customer
02 January 2021
DHL Express Worldwide
VC
Great communication and update status of items requested and waiting to be shipped.
Verified Customer
02 January 2021
DHL Express Worldwide
VC
All good, minor problem was solved in no time, which is for me the most important thing about any service. I am fully satisfied.
Verified Customer
02 January 2021
DHL Express Worldwide
VC
Servicio impecable, rapidez y transparencia en el envío, confianza y tranquilidad, atención al cliente continua e inmediata. Le pongo 4 estrellas porque me salio bastante caro, pero bueno, el servicio es óptimo.
Rasmus Kjelgaard-Petersen
02 January 2021
TNT Economy Express
RK
It was Nice and easy I would use it again
Peter Juergens
01 January 2021
DPD Classic
PJ
Quick and efficient forwarding, thanks!
Verified Customer
01 January 2021
DHL Economy Select
VC
Great Service, Perfect
Michal Buza
01 January 2021
DPD Classic
MB
excellent_fast_
Hirotoshi Kubozono
01 January 2021
UPS Express Saver
HK
very good service.
Bianca P.
01 January 2021
DHL Express Worldwide
BP
I thought forward2me provided EXCEPTIONAL service in terms of handling and delivering my package. I received my item in a timely manner, I appreciated the frequent updates on my package and it was also easy to set up my account. Thank you Forward2me! I will be using your services again!
Tommaso Pierattini
01 January 2021
DHL Express Worldwide
TP
Ottimo servizio
Ulises Jordan Rivera Monroy
01 January 2021
UPS Express Saver
UJR
Excellent forwarding service, also cominment with the customer. Continue like this.... 100% recommended...
Arnold Richards
31 December 2020
DHL Express Worldwide
AR
Awesome and lightning fast service
Kira Long
31 December 2020
DHL Express Worldwide
KL
Awesome! Will definitely use this service again! Customers Service was great!
Verified Customer
31 December 2020
DHL Express Worldwide
VC
excellent service....
Verified Customer
30 December 2020
DHL Economy Select
VC
Very responsive and helpful.
Dd
30 December 2020
DHL Express Worldwide
D
Does their job sincerely and perfectly. Ordered to ship to US and got the package the next day via DHL!!!! Amazing work.
Giorgio Pullano
30 December 2020
DHL Express Worldwide
GP
Ottima esperienza ho ricevuto il mio pacco nei tempi stabiliti e senza nessun tipo di problemi. Grazie
Panayiotis Savva
30 December 2020
DHL Express Worldwide
PS
very good service
Verified Customer
30 December 2020
DHL Economy Select
VC
the best of the best. thanks
Mathijs Wijnands
30 December 2020
DHL Economy Select
MW
Quick response, good packaging and very fast shipping. Great service!
Verified Customer
30 December 2020
DHL Economy Select
VC
Gut service, gut verpackt.
Verified Customer
30 December 2020
DHL Express Worldwide
VC
Amazing service, fast and reliable
Julie White
30 December 2020
DHL Express Worldwide
JW
Packed within 24 hours of instruction and received within 7 days to New Zealand. Great service. Exceeded expectations
Verified Customer
30 December 2020
DHL Express Worldwide
VC
Prompt service, very fast dispatch and delivery. Would recommend to others.
Verified Customer
30 December 2020
TNT Economy Express
VC
The time frame you showed me before I paid and the time the package was actually delivered was not the same. Instead of 6 days it was delivered after 15. Also the package was delivered to a UK address, so the store packed it for a local delivery. Since you shipped it Internationally, and based on the tracking, in 15 days it moved between 5 countries, the package didn’t arrive in good condition. Maybe you should offer (even with extra cost) a service of rewarping the package to sastain international delivery