Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Sabrina Schreck
28 April 2021
DHL Economy Select
SS
Jose Pitra
27 April 2021
DHL Express Worldwide
JP
Foi muito rápido e com preços acessíveis para o melhor courier em termos de qualidade!
Kobus de Kock
27 April 2021
DHL Express Worldwide
KDK
Very fast and efficient service, excellent communication. Items well packaged and protected with re packaging service. Can be a little pricey.
Verified Customer
27 April 2021
DHL Express Worldwide
VC
Without any legal justification and despite my protestations refused to forward to me my goods. Was extremely frustrating and caused a birthday present to be missed. Instead of actually answering my questions the persons would trot out the same scripted answers - there was a complete lack of interest in actually answering my queries. Then suddenly out of the blue they decide to release the goods without an apology. Ridiculous experience
Verified Customer
27 April 2021
DHL Express Worldwide
VC
perform as descibed, the support is good
and the service respect its engagement
and the service respect its engagement
Dawn Baier
27 April 2021
DHL Express Worldwide
DB
The company got my package and updated quickly. Informed me of next steps and suggested insurance on it. Quickly got it shipped out from the location provided. My package arrived from the UK to US faster than from Texas to Florida in the same country from the US site with is their "home" site. Amazing! Also very fast response when emailed with a question.
Toni Tonkin
27 April 2021
DHL Express Worldwide
TT
Very easy website to use. I attached my invoice and paid my postage very quickly. The packaging was extremely well done. Very delicate and expensive glassware was wrapped securely. I have no worries now about buying fragile items and sending them around the world (UK to Australia). Delivery was unbelievably quick.
Verified Customer
27 April 2021
DHL Express Worldwide
VC
love this site and always ship my order from uk thro it .. but recently something change .. i cant prepare my package when it's arrive to the where house like before it need to email the site to make the action instead of me .. and it take long time in this way so i hope to make the user handle his own package so it saves some time
Verified Customer
27 April 2021
DHL Express Worldwide
VC
Very fast service, great communication, reasonable & fair price! Would use again!
Aimen Al Derwish
26 April 2021
FedEx International Economy
AAD
Fast and reliable
Verified Customer
26 April 2021
DHL Express Worldwide
VC
Quick turnaround, great service.
Fred
25 April 2021
DHL Express Worldwide
F
Fast shipping well packaged.
Verified Customer
25 April 2021
DHL Express Worldwide
VC
Umverpackung und Versand liefen problemlos und schnell
SAYUMI
25 April 2021
UPS Express Saver
S
Thank you for arriving from England to Japan in 5 days. Unfortunately there is a damaged part, but it can be used without problems.
Verified Customer
25 April 2021
DHL Express Worldwide
VC
Delivery was fast, & use of site was easy.
Silpa Singharajwarapan
25 April 2021
DHL Express Worldwide
SS
Intuitive Website, Good corresponding, Fast shipment
Verified Customer
25 April 2021
DHL Express Worldwide
VC
Delivery was super fast with no issues during the whol process. Lucky to find this service! Definitely will use it a lot more in the future :)
Quan Li
25 April 2021
DHL Express Worldwide
QL
Fast delivey service
Verified Customer
24 April 2021
UPS Express Saver
VC
Great service, if you are located in countries where nobody deliver directly
Gita Beecroft
24 April 2021
DHL Express Worldwide
GB
A real person to speak to, and a team who reads the thread and is up to date on all the past history of the glitch and follows through until everything is properly sorted out was a rare and invaluable surprise. Thank you so much.
Amber Giano
23 April 2021
DHL Express Worldwide
AG
Have not received purchases.
Verified Customer
23 April 2021
DHL Express Worldwide
VC
Everything worked really well.
Freddy Grande
22 April 2021
DHL Express Worldwide
FG
This was my first time using forward2me and I was very happy with the service and the response to my two queries. Shipping and handling were very prompt and I had a good idea of the total costs beforehand.
Verified Customer
22 April 2021
DHL Express Worldwide
VC
Forward2me really does have the BEST service available. Always willing and helpful in answering any questions or concerns you may have. By far the BEST forwarding company in the UK !
Verified Customer
22 April 2021
DHL Express Worldwide
VC
Yes, would buy again. Service was efficient. Constant contact, help contact also available. Prompt.
Kouji Naruwa
22 April 2021
DHL Express Worldwide
KN
There is no complaint. I will continue to use it.
Verified Customer
22 April 2021
FedEx International Economy
VC
Swift process! It is also cheaper than the shipping calculator. No hidden cost! Reliable, i have used their personal shopper service before -it is very quick. Their customer service also replies fast regarding whether or not the item can be shipped internationally.
Verified Customer
22 April 2021
DHL Express Worldwide
VC
its pretty good, got it faster then i anticipated
Bill Cox
22 April 2021
DHL Express Worldwide
BC
Great service. Quick. Excellent communication.
Verified Customer
21 April 2021
FedEx International Priority
VC
Was incredibly expensive - would not use again. I couldnt find where to get a approximate quotation before sending.
Hi,
Many thanks for your feedback.
We do feel that we offer value for the service we offer so its disappointing to hear that you are unhappy with the price for shipping.
We also offer a pricing tool on our website so customer can evaluate the cost of using our service before purchase, I have included a link below:-
https://www.forward2me.com/pricing
Couriers calculate shipping fees are calculated on the amount of space that the shipment takes up in transit for air shipments, this is called the volumetric weight. It is only when the actual weight of the package is higher than the volumetric weight that this would be taken into account. I see for this shipment that although the weight of the parcel was less than a kg, the actual volume would be calcuated on the volumetric weight of 2 kg.
When shipping domestically in the UK couriers generally charge shipping on the actual weight so we tend to find that they place small items in larger boxes when shipping, this is why we introduced our combine and repack service. This enables the customer to request our warehouse to evaluate if it is possible to reduce the size of the overall parcel to ensure that you obtain the maximum value for shipping. I see that you did not take advantage of this service when you shipped your goods.
Many of our customers do choose to purchase a number of items and have them delivered to their forward2me address then combine and repack them together for shipping. This can also be an option to offer value for shipping.
I hope you will consider using our services again and these suggestions may help going forward.
Kind regards,
Tracy.
Many thanks for your feedback.
We do feel that we offer value for the service we offer so its disappointing to hear that you are unhappy with the price for shipping.
We also offer a pricing tool on our website so customer can evaluate the cost of using our service before purchase, I have included a link below:-
https://www.forward2me.com/pricing
Couriers calculate shipping fees are calculated on the amount of space that the shipment takes up in transit for air shipments, this is called the volumetric weight. It is only when the actual weight of the package is higher than the volumetric weight that this would be taken into account. I see for this shipment that although the weight of the parcel was less than a kg, the actual volume would be calcuated on the volumetric weight of 2 kg.
When shipping domestically in the UK couriers generally charge shipping on the actual weight so we tend to find that they place small items in larger boxes when shipping, this is why we introduced our combine and repack service. This enables the customer to request our warehouse to evaluate if it is possible to reduce the size of the overall parcel to ensure that you obtain the maximum value for shipping. I see that you did not take advantage of this service when you shipped your goods.
Many of our customers do choose to purchase a number of items and have them delivered to their forward2me address then combine and repack them together for shipping. This can also be an option to offer value for shipping.
I hope you will consider using our services again and these suggestions may help going forward.
Kind regards,
Tracy.
Verified Customer
21 April 2021
DHL Express Worldwide
VC
Great customer service!
Pavel
21 April 2021
DHL Express Worldwide
P
I used forward2me for the first time and I'm verry happy with the service. My parcels were handled verry well and I managed to save some money using combine and repack. I'm verry happy with the quality of the service and I have to say their Customer Service team is amazing! I'll be using forward2me again pretty soon :)
Verified Customer
21 April 2021
DHL Economy Select
VC
Excellent service as usual.
Martin Lynch
21 April 2021
DHL Express Worldwide
ML
Very good service
Verified Customer
21 April 2021
DHL Express Worldwide
VC
Recommended service. Awesome.
Ayush Gowreesunkur
21 April 2021
DHL Express Worldwide
AG
Yes. Recommended. I had a great experience with Forward2me and i’ll surely use them for all my deliveries in the near future.
Stephanie Helton
21 April 2021
DHL Express Worldwide
SH
All of my items were well packaged and shipped quickly! Perfect experience as always! I can’t recommend Forward2Me enough!
Mohammed Alghamdi
21 April 2021
FedEx International Economy
MA
Your agent Clara is so professional
Piyumi Weralavithana
19 April 2021
DHL Express Worldwide
PW
Fast and trustworthy..Customer service is very efficient nd supportive
Verified Customer
18 April 2021
DHL Express Worldwide
VC
I've now used forward2me on four occasions with zero problems, so they deserve a good review. One order of two items were combined to ship and went smooth, the rest were mailed separately because it didn't lower the cost of shipping. This has been a helpful and trustworthy service so far. Thanks to the people working their especially with everything that's going on now. I would definitely recommend!
Verified Customer
18 April 2021
DHL Express Worldwide
VC
The shipping cost is very expensive comparing to the other companies and countries. I have to think many times before I purchase from any uk websites because the cost of the shipping is exceed the expected range. Also, when I purchase and ship outside UK I should return back the VAT but you don't offer this feature.
Verified Customer
18 April 2021
DHL Express Worldwide
VC
Very frustrating experience, support took forever to respond. Lost my package, I had to reach out to figure out what was going on or else I wouldn't have heard anything from them...
Verified Customer
17 April 2021
FedEx International Economy
VC
Very fast response and services.
Verified Customer
16 April 2021
DHL Express Worldwide
VC
Yes I already sent another package. Appreciate the speedy DHL service
Shota Higashi
16 April 2021
DHL Express Worldwide
SH
Item came super quickly. Great contact. Perfect!
Paulino Mavunice
16 April 2021
DHL Express Worldwide
PM
O tratamento da minha encomenda foi excelente e recebi em excelente estado
Krystal Archer
16 April 2021
DHL Express Worldwide
KA
I love the sh*t out of you guys! Your service is so very valuable! When you combine and repack, you do such an amazing job! I've had nothing arrive broken and Australia to the US is quite a haul! I've received glassware shipped just within the US that arrived broken but you guys always pack everything so carefully AND your rates are excellent! Also I love those little notes you leave in the boxes telling me who packed what. You are just fabulous.... THANK YOU so much for existing! I love you!!
Verified Customer
16 April 2021
DHL Express Worldwide
VC
Helpful and efficient.
Verified Customer
16 April 2021
DHL Express Worldwide
VC
Not entirely happy with local handling, would have liked to be better informed prior to contracting your service, especially after having enquired. Troublesome having to handle own delivery personally and have items cleared having paid for door delivery.
Hi,
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the local handling of your delivery, I see from the tracking of your parcel that a broker was required to clear your goods through customs so this may be the reason why DHL could not complete the final delivery seeing as the parcel needed to be passed to a local broker to finalise the clearance.
Shipping fees do include our full service which is the use of the address, the receipt, processing, storing and dispatch of your parcel including all export paperwork to clear your goods through customs in the UK. Also full customer support from the receipt of your parcel to delivery if required.
Many of our customers tend to use our consolidation service where they can collate a number of smaller parcels at our address and once they have completed their shopping they can organise a repack via their account and ship the goods as efficently as possible.
I hope these explanations help to ensure that you obtain the maximum value for shipping going forward however please feel free to contact our Customer Service team at any time if you require any assistance.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the local handling of your delivery, I see from the tracking of your parcel that a broker was required to clear your goods through customs so this may be the reason why DHL could not complete the final delivery seeing as the parcel needed to be passed to a local broker to finalise the clearance.
Shipping fees do include our full service which is the use of the address, the receipt, processing, storing and dispatch of your parcel including all export paperwork to clear your goods through customs in the UK. Also full customer support from the receipt of your parcel to delivery if required.
Many of our customers tend to use our consolidation service where they can collate a number of smaller parcels at our address and once they have completed their shopping they can organise a repack via their account and ship the goods as efficently as possible.
I hope these explanations help to ensure that you obtain the maximum value for shipping going forward however please feel free to contact our Customer Service team at any time if you require any assistance.
Kind regards,
Tracy.
Verified Customer
16 April 2021
DHL Express Worldwide
VC
Very good service and communication skill .Will keep using.Follow up is well done.
Best wishes from Austria