Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Thomas Schaumburg
11 January 2013
DHL Express Worldwide
Many thanks for your feedback, we really appreciate your kind comments.<br/>Have a good weekend.<br/>Kind Regards,<br/><br/>James
TS
Quick, easy to use, no nonsense
François Forestier
11 January 2013
DHL Express Worldwide
Thanks for your feedback.<br/>Many Thanks,<br/><br/>James
FF
My service feedback with forward2me
Gorka Langara
10 January 2013
DHL Economy Select
Thanks for taking the time to leave us with your feedback - we really appreciate your kind comments.<br/>Have a good weekend.<br/>Kind Regards,<br/><br/>James
GL
Good and fast service
Ellison Montero
10 January 2013
DHL Express Worldwide
Many thanks for your kind comments, your feedback means a lot to us. We look forward to shipping to you again in the future.<br/>Kind Regards,<br/><br/>James
EM
Excellent service and I was kept constantly updated on the status of my package. I recommend this service!
Aishe Besim
10 January 2013
DHL Express Worldwide
Many thanks for your feedback - we appreciate your comments. Our pricing calculator uses the estimated weight and dimensions of your parcel to give you an idea of your shipping costs. If you'd like to get in touch with us through our website we're more than happy to provide you with a quote if there's anything you're unsure on. <br/>Have a good weekend.<br/>Kind Regards,<br/><br/>James
AB
Fast service, although hard to estimate shipping costs prior to using this service. Pretty much obliged to pay requested rate without a clear guide of costs prior to purchasing.
Brian Lentz
10 January 2013
DHL Express Worldwide
Many thanks for taking the time to respond to us, your views are important to us.<br/>Have a good weekend.<br/>Kind Regards,<br/><br/>James
BL
Really a excellent service - quick and professional
Thank You!
Thank You!
ashley glowacki
10 January 2013
DHL Express Worldwide
Many thanks for your feedback - we really appreciate your comments. We look forward to shipping to you again in the future.<br/>Kind Regards,<br/><br/>James
AG
Love this service!
ROBERTO CADARIO
08 January 2013
DHL Express Worldwide
Thanks for your kind comments - have a good weekend.<br/>Kind Regards,<br/><br/>James
RC
Perfect!!
Morten Olesen
08 January 2013
DHL Express Worldwide
Thanks for your kind comments, we really appreciate your feedback. We look forward to shipping to you again in the future.<br/>Kind Regards,<br/><br/>James
MO
I've used their service twice and every time it just works - and fast!
Highly recommended!
Highly recommended!
Emma Jackson
08 January 2013
DHL Express Worldwide
Many thanks for your feedback. We're really pleased to hear that you were happy with our services and we look forward to shipping to you again in the future.<br/>Have a good weekend.<br/>Kind Regards,<br/><br/>James
EJ
What a great experience! I was kept in the loop every step of the way and couldn't believe how quick everything was :)
every time I had a question the team got back to me really promptly as well.
thanks for a wonderful experience :)
every time I had a question the team got back to me really promptly as well.
thanks for a wonderful experience :)
Romeo Mandinggin
07 January 2013
DHL Express Worldwide
RM
Very fast shipping but expensive. Is there an option to receive it later perhaps 7 to 10 days with lower cost?
Many thanks for taking the time to respond to us, we really appreciate your feedback. We can offer you different shipping options, for example Royal Mail - we'll be introducing this on our website in the future but we haven't quite got there yet. If you get in touch through our website we'll be happy to look at slower shipping options for you.<br/>Have a good weekend.<br/>Kind Regards,<br/>James.<br/><br/>James
Daisuke Imano
07 January 2013
DHL Express Worldwide
Many thanks for taking the time to leave us with your views, we really appreciate your feedback.<br/>Have a good weekend.<br/>Many Thanks,<br/><br/>James
DI
The item arrived at my address earlier than I though.
Judy Pham
07 January 2013
DHL Express Worldwide
Many thanks for taking the time to leave us with your feedback. We're really pleased you were happy with the service we offered and we look forward to shipping to you again in the future.<br/>Kind Regards,<br/><br/>James
JP
Very pleased with the forwarding service, will use again in the future.
Timo Gienger
07 January 2013
DHL Express Worldwide
Thanks for your kind comments, we really appreciate your feedback.<br/>Kind Regards,<br/><br/>James
TG
Superfast and uncomplicated!
Theodoros Charalampakis
06 January 2013
DHL Express Worldwide
Thanks for taking the time to respond to us, we really appreciate your feedback. We use DHL's premium, door to door, fully tracked service to provide the quality service our customers expect. If you would like to ship through a cheaper service that doesn't offer the same guarantees please let us know and we can look into this for you.<br/>Have a good weekend.<br/>Kind Regards,<br/><br/>James
TC
Fast Service! Very good communication. Less than 24hours to arrive from UK to Greece Crete! A bit expensive but reasonable due to fastness!!!
Adrian Pasc
04 January 2013
DHL Economy Select
Many thanks for taking the time to respond to us, your comments are much appreciated. We're pleased to hear that you were satisfied with the service and we look forward to shipping to you again.<br/>Have a great weekend.<br/>Kind Regards,<br/><br/>James
AP
I am very satisfied with your service. I won't hesitate to use it again when needed.
Thank you!
Thank you!
daphneduddridge@gmail.com
04 January 2013
DHL Express Worldwide
D
Very friendly and very fast service. Good luck to them all!
Many thanks for your kind comments. We're really pleased to hear that you were happy with the service that we provided and we look forward to helping you out again in the future.<br/>Have a good weekend.<br/>Kind Regards,<br/><br/>James
EVANGELOS PRITSIS
03 January 2013
DHL Economy Select
Many thanks for taking the time to respond to us, we really appreciate your comments. We look forward to shipping to you again in the near future.<br/>Have a good weekend.<br/>Kind Regards,<br/><br/>James
EP
Excellent as always!!!
Konstantinos Moraitis
03 January 2013
DHL Express Worldwide
Thanks for your feedback, it's appreciated.<br/><br/>Regarding prohibited items, we certainly understand frustrations in this area and we do everything we can to exceed customer expectations but we are not in a position to influence laws and regulations affecting shipment of goods between countries. We are a professional company that operates within the law and so in a small percentage of cases we have to return goods to the retailer or destroy them depending on customer instruction – this generally happens with toner cartridges, batteries and aftershave although we have an explicit list in our terms of trade https://www.forward2me.co m/main-site/terms-of-tra de. Companies that forward these types of items without following the necessary shipping procedures affect everyone by slowing down the transit of appropriately shipped goods and threatening the safety of other people. If you find a company prepared to just put these items in the post it's a sure sign the don't know what they are doing.<br/><br/>Forward2me has 4 people who are accredited to ship dangerous goods so where it is legal to ship such goods we are able to do so. This requires special labelling, packaging and handling and so is at additional cost to us – necessarily we have to pass this on and it may not make sense from the perspective of some customers.<br/><br/>Regarding the cost of the service, we charged a total of £35.50 (£29.67 ex VAT). We understand this can be a sensitive issue however I would like to put it into context. We received 4 separate packages for you, we had to consolidate these into one package and then generate the appropriate export paperwork to accompany the package. We provided a DHL Air Express courier service which was collected from us on Thursday 20th December and with you in Greece on Friday 21st December. Post Office would not be viable for pre-Christmas delivery although we are happy to send via PO where requested. To compare our DHL Air Express price, please take a look at an aggressive parcel delivery service such as Parcel Monkey http://www.parcelmonkey.co.uk/dhl-worldwide. The same package with them would have cost £41.63 (£49.95 inc VAT) – this is just shipment – no taking receipt of goods, export paperwork, consolidation of goods, etc.<br/><br/>Once again, thanks for taking the time to provide the feedback and wishing you a happy 2013.
KM
1. several items prohibited--ie perfume
2. a bit expensive, I paid 36 Eu--or was it pounds?--for consolidation and mail
2. a bit expensive, I paid 36 Eu--or was it pounds?--for consolidation and mail
Rex Baggaley
03 January 2013
DHL Express Worldwide
Thanks for your kind comments, your views mean a lot to us. We hope to help you out again soon.<br/>Have a good weekend.<br/>Many Thanks,<br/><br/>James
RB
Good, friendly communications - fine team! Fast accurate delivery - all items arrived safely due to good packing.
Edwin Balzan
03 January 2013
forward2me basic
Thanks for taking the time to respond to us. We're pleased that you're happy with the improvements in our service and we look forward to shipping to you again in the future.<br/>Have a good weekend.<br/>Kind Regards,<br/><br/>James
EB
Ever since two types of pricing were included, I can say that I have used this service more and more since it has improved the value-for-money aspect.
João Marcos Silva
03 January 2013
DHL Express Worldwide
Thanks for your feedback, we really appreciate your views.<br/>Have a great weekend.<br/>Kind Regards,<br/><br/>James
JMS
Forward2me is always great.
jason micallef
02 January 2013
forward2me basic
Thanks for feedback, we really appreciate your kind comments.<br/>Kind Regards,<br/><br/>James
JM
thanks it was an exellent service
Johan Rönn
02 January 2013
DHL Express Worldwide
Thanks for your feedback - we appreciate your comments.<br/>Have a good weekend.<br/>Kind Regards,<br/><br/>James
JR
Excellent
Phillip Barden
02 January 2013
DHL Express Worldwide
Many thanks for taking the time to respond to us. <br/>It's disappointing to hear that your parcel has been crushed/damaged in transit but really happy that you are pleased with our services/transit times.<br/>We are more than happy to take this up with DHL on your behalf if you feel it’s still necessary – please get in touch through the website if this is the case.<br/><br/>Kind Regards,<br/><br/>James
PB
delivery in terms of timing was excellent...but....the package had been badly crushed on one side - it was a shoe box with some rather expensive ecco mens shoes - the heel of one shoe was crushed as a result but not to the extent that it could not be coaxed back into shape...very lucky i would say ...shoes are suede and the marking/damage is only slightly noticeable....think the issue is with ECCO in Denmark in respect of the packaging for international destinations...thanks again to F2me for prompt delivery to Perth West Aust
Ventsislav Mladenov
01 January 2013
DHL Express Worldwide
Thanks for your feedback - we look forward to shipping to you again in the future.<br/>Kind Regards,<br/><br/>James
VM
Very fast delivery. Good communication.
Matej Miklavcic
01 January 2013
DHL Express Worldwide
Many thanks for taking the time to leave us with your feedback - we look forward to shipping to you again in the future.<br/>Kind Regards,<br/><br/>James
MM
Very fast shipping, one day to Slovenia.
They offer different shipping options.
Very fast.
They offer different shipping options.
Very fast.
Margaret Milne
01 January 2013
DHL Express Worldwide
Thanks for your feedback. We're really pleased that you thought our service was excellent and we look forward to receiving more parcels for you.<br/>Kind Regards,<br/><br/>James
MM
Will be using this service to Brisbane Australia again as the service was excellent. Also saved myself a fortune on bathroom fittings!
Margaret Simcoe
01 January 2013
DHL Express Worldwide
Thanks for taking the time leave us with your feedback - we really appreciate your views.<br/>Kind Regards,<br/><br/>James
MS
Very simple to sign up and not exspensive. Item arrived very quickly.
Paula Skittlethorpe
01 January 2013
DHL Express Worldwide
Many thanks for your kind comments. We're pleased to hear that you were happy with the service and we look forward to shipping to you again in the near future.<br/>Kind Regards,<br/><br/>James
PS
Fast and efficient service. Love it and will use it again
Noramali Jumat
31 December 2012
DHL Express Worldwide
Many thanks for your feedback - we really appreciate your comments.<br/>We've recently introduced the personal shopper service on our website - this isn't available to all countries just yet but we're working on it. We also plan to introduce the parcel consolidation onto our website in the future.<br/>Kind Regards,<br/><br/>James
NJ
Good, prompt service. However, shipping was expensive. Also more tools need to be incorporated onto the website such as personal shopper and parcel consolidation.
ELENI KOSTARA
31 December 2012
DHL Express Worldwide
Thanks for your kind comments - we really appreciate your feedback.<br/>Kind Regards,<br/><br/>James
EK
excellent service, thank you.
Germano Martinlli
31 December 2012
DHL Express Worldwide
Thanks for taking the time to leave us with your feedback - your views are really important to us. <br/>We hope to ship to you again in the near future.<br/>Kind Regards,<br/><br/>James
GM
Very fast shipping, considering it was from Britain to Brazil. A little bit on the expensive side, however. (35 pounds)
Balázs Ádámffy
29 December 2012
DHL Economy Select
Many thanks for your kind comments, we really appreciate your feedback. We look forward to helping you again in the near future.<br/>Kind Regards,<br/><br/>James
B�
I LOVE THIS COMPANY!
Patrick KINSCH
29 December 2012
DHL Economy Select
Many thanks for taking the time to respond to us. We are required to open up your packages to ensure that they don't contain any dangerous goods which are restricted for shipping to your country. Each country has different prohibited items and we need to be careful on what goods are shipped.<br/>We're sorry to hear that you didn't receive an invoice with your parcel - we do take extra care to ensure nothing is left out of your parcel when processing it and adding the required packaging, it could be that there wasn't an invoice included in your package.<br/>If you have any further queries please don't hesitate to get in touch through our website.<br/>Have a good weekend.<br/>Kind Regards,<br/><br/>James
PK
Good service. Parcel was immediately forwarded. Unfortunately it was opened by forward2me and the original invoice was missing. Otherwise everything ok.
Francisco Javier Pérez García
28 December 2012
DHL Express Worldwide
FJP
Fantastic!
Thanks for the feedback. We look forward to shipping to you again in the near future.<br/>Many Thanks,<br/><br/>James
Derek de Bas
28 December 2012
DHL Express Worldwide
Many thanks for taking the time to leave us with your kind comments - we really appreciate it.<br/>Kind Regards,<br/><br/>James
DDB
I have used this people over the last month and they have been great. Good communications and even better performance. Keep up the good work!
Okan Erdin
28 December 2012
DHL Express Worldwide
Thanks for your feedback. We're sorry you feel our service is expensive - we use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect. If you would like us to look at different shipping options for future shipments then please get in touch.<br/>Kind Regards,<br/><br/>James
OE
Everything was perfect, only problem is the shipping costs are too high.
Colin Tabone
28 December 2012
forward2me basic
Thanks for taking the time to leave us with your feedback. We're pleased that everything went smoothly for you and we hope you've now got the confidence to use our services again.<br/>Kind Regards,<br/>James.<br/><br/>James
CT
Forward2me at first seemed a big risk cos of its distance from Airport but then their delivery speed,concern for customer happiness and continued interest in future assistance, makes them outstanding
Antonios
28 December 2012
DHL Express Worldwide
Many thanks for taking the time to respond to us - we look forward to helping you again in the future.<br/>Kind Regards,<br/><br/>James
A
Great staff - very helpful. Excellent service. I highly recommend it.
Jevon Mathew
28 December 2012
DHL Economy Select
Many thanks for your feedback. We're really pleased to hear that you were happy with the service we provided.<br/>Kind Regards,<br/><br/>James
JM
Nice, clean website. Great and fast service. No hiccups. Highly recommended.
Adrian López Domínguez
27 December 2012
DHL Express Worldwide
ALD
Fast, easy,..... great!
Many thanks for leaving your kind comments, your views are really important to us.<br/>Kind Regards,<br/><br/>James
Alfons Gonzalez
27 December 2012
DHL Express Worldwide
Thanks for taking the time to respond to us. We look forward to helping you out again in the near future.<br/>Kind Regards,<br/><br/>James
AG
Good service!
Daniel Emonts
27 December 2012
DHL Express Worldwide
Thanks for your kind comments - we really appreciate your feedback.<br/>Kind Regards,<br/><br/>James
DE
Friendly & excellent service, fast and reliable. Thanks.
Zachary Kusheff
27 December 2012
DHL Express Worldwide
Thanks for your feedback. We're glad you got your parcel in time for the festive period and we look forward to shipping to you again in the near future.<br/>Kind Regards,<br/><br/>James
ZK
Truly excellent service - in time for the festive season . Really appreciated !
Sarah Kay Wilson
27 December 2012
DHL Express Worldwide
Many thanks for taking the time to leave your feedback, we're really pleased to hear that you were satisfied with our service.<br/>Kind Regards,<br/><br/>James
SKW
Forward2me was very good with my initial inquiries, responding with immediacy. They were also very timely in registering my package arrival and submitting the forward for payment. The package arrived in good order. I highly recommend the forward2me team!
Jefferson Shaw
27 December 2012
DHL Express Worldwide
Thanks for your feedback - we're delighted you received your parcel in good time and we look forward to shipping to you again in the near future.<br/>Kind Regards,<br/><br/>James
JS
Great! Received before Xmas
Karen Dunn
27 December 2012
DHL Express Worldwide
Thanks for taking the time to respond to us - your views mean a lot to us.<br/>Kind Regards,<br/><br/>James
KD
Fantastic service.!
Roberta Fiteni Cascun
26 December 2012
DHL Express Worldwide
Thanks for your feedback, we really value your views.<br/>Kind Regards,<br/><br/>James
RFC
very effecient service
Ronnie Edvardsen
26 December 2012
DHL Economy Select
Thanks for taking the time to respond to us. We're really pleased to hear that you were happy with the service we provided and we look forward to shipping to you again in the future.<br/>Kind Regards,<br/><br/>James
RE
Very fast delivery and good communication