Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
jorge carona sousa
26 January 2013
DHL Express Worldwide
JCS
Excelente service. I received my google nexus 10 in 24 hours in Portugal.
Thanks for your feedback - we really appreciate your comments. We're pleased to hear that you received your parcel in good time and we hope that we can help you again in the future.<br/>Kind Regards,<br/><br/>James
Federico Vezzoso
25 January 2013
DHL Express Worldwide
FV
The service is excellent, it was at little bit expensive but worth it, I will definitely use the service again, thank you so much.
Thanks for taking the time to respond to us, we appreciate your comments. We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - if you'd prefer a different service please get in touch. <br/>We look forward to shipping to you again in the future.<br/>Kind Regards,<br/><br/>James
Daniel Simoes
25 January 2013
DHL Economy Select
DS
Good Service, I'll use it again for sure.
Best Regards.
Best Regards.
Many thanks for taking the time to leave us with your feedback, and for your kind comments. We're really pleased to hear that you were happy with the service that we provided and we look forward to shipping to you again in the future. <br/>Kind Regards,<br/><br/>James
Mark Williamson
25 January 2013
DHL Express Worldwide
MW
It's always a pleasure to use Forward2Me.
I have noticed some of the comments about expense, but you get the service you pay for.
Thanks forward2Me!!
I have noticed some of the comments about expense, but you get the service you pay for.
Thanks forward2Me!!
Many thanks for taking the time to leave us with your feedback - we really appreciate your comments. We do use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - if you'd prefer a different service please get in touch. <br/>We look forward to receiving more parcels for you in future.<br/>Kind Regards,<br/>James
Luis Ruiz Negrillo
24 January 2013
DHL Economy Select
LRN
Muy buen servicio, un poco caro pero merece la pena.
Many thanks for taking the time to leave your comments, it's much appreciated - hope you don't mind but I have translated it for other users.<br/><br/>'Very good service, a little pricey but worth it.'<br/><br/>We are really pleased that you thought we provide a very good service.<br/>With regard to your thoughts on pricing, we thought we would clarify what’s involved at this end as part of the shipping process. <br/>We open every package to ensure that the item/s are legal to ship, we repackage parcels to reduce the size where we can to keep the shipping costs to a minimum, generate export paperwork and pay the courier/shipper for a smooth delivery. <br/>We track all parcels until you receive them and then assist in any way when there’s any customs delays etc. We are also at the end of an e-mail 7 days per week if you need any help/assistance with anything regarding your forward2me account.<br/>We hope this all helps you to understand the costs involved and you will continue to use forward2me. If you have any further queries then please don't hesitate to get in touch through email. <br/>Have a great week.<br/>Kind Regards,<br/><br/>Janet.
LRN
Un gran servicio, merece la pena.
Cristian Petrescu
24 January 2013
DHL Express Worldwide
CP
Great service but the consolidadtion is not cheap at all.
Many thanks for taking the time to feedback to us.<br/><br/>We're really pleased that you thought we provide a great service - we do all we can to ensure that we meet and exceed our customer expectations.<br/>Regarding your thoughts on our consolidation service we thought we would let you know that it is more economical to consolidate multiples of items rather than just 1 or 2. <br/>If you need more information on our sliding scale for consolidation pricing please do not hesitate to contact us through the website.<br/>We hope this all helps and we look forward to helping you out again soon.<br/>Kind Regards,<br/><br/>Janet.
Erdem Tandirli
24 January 2013
DHL Express Worldwide
ET
In my previous feedback I had complaint about the shipping prices applied by 'forward2me' and had asked whether Royal Mail Services could be applied.
Forward2me people immediately and very kindly responded to me about my query. And they have offered me Royal Mail Services too.
But even Royal Mail Services were still too expensive as they have quoted. I am making this comparison with my individual purchasing and shipment experiences using the same Royal Mail Services from U.K. I can say the same more so for their DHL shipments as well.
In short, whether it is DHL Worldwide Express or Royal Mail Services shipping prices deducted by 'forward2me' is very high.
Best regards,
Erdem Tandirli
Forward2me people immediately and very kindly responded to me about my query. And they have offered me Royal Mail Services too.
But even Royal Mail Services were still too expensive as they have quoted. I am making this comparison with my individual purchasing and shipment experiences using the same Royal Mail Services from U.K. I can say the same more so for their DHL shipments as well.
In short, whether it is DHL Worldwide Express or Royal Mail Services shipping prices deducted by 'forward2me' is very high.
Best regards,
Erdem Tandirli
Many thanks for taking the time to leave us with your feedback - your comments are really appreciated. <br/>Just to clarify what’s involved at this end as part of the shipping process. We open every package to ensure that the item/s are legal to ship, we repackage parcels to reduce the size where we can to keep the shipping costs to a minimum, generate export paperwork and pay the courier/shipper for a smooth delivery. We track all parcels until you receive them and then assist in any way when there’s any customs delays etc. We are also at the end of an e-mail 7 days per week if you need any help/assistance with anything regarding your forward2me account.<br/>We hope this all helps you to understand the costs involved and you will continue to use forward2me. If you have any further queries then please don't hesitate to get in touch through email.<br/>Have a great weekend.<br/>Kind Regards,<br/><br/>James
YONG KAH KIM
24 January 2013
DHL Express Worldwide
YKK
Love the services ~ The team has been great - Friendly & helpful =)
Thank you so much for your time ~
Thank you so much for your time ~
Thanks for your kind comments, we really appreciate your views. We look forward to shipping to you again in the future.<br/>Have a good weekend.<br/>Kind Regards,<br/><br/>James
Nikos Kalogerinis
24 January 2013
DHL Express Worldwide
NK
Incredible and very fast service!
Many thanks taking the time to leave us with your feedback, we really appreciate your kind comments.<br/>Have a good weekend.<br/>Kind Regards,<br/><br/>James
Charlo Pisani
23 January 2013
forward2me basic
CP
excellent service
Thanks for your feedback, we really appreciate your kind comments.<br/>Kind Regards,<br/><br/>James
elena bianchini
23 January 2013
DHL Economy Select
EB
Excellent service fast, litlle bit pricy but very useful to "access" products that in Italy are not avalable.
Many thanks for taking the time to respond to us, we really appreciate your feedback. We ship your parcels through DHLs premium, door to door, fully tracked service to provide our customers with the service they expect. We can offer you different shipping options in future to help you get the best price for your shipment, for example Royal Mail. We'll be introducing this on our website in the future but we haven't quite got there yet. If you get in touch through our website we'll be happy to look into what options are available for you. <br/>Kind Regards,<br/><br/>James
Dimitris Mimis
23 January 2013
DHL Express Worldwide
DM
Very expensive
For a small box 45 pounds to Greece
For a small box 45 pounds to Greece
Thanks for your feedback. We're sorry you feel our service is expensive - if your shipment was only a small box it is likely that your address is classed as a remote area by our couriers. To avoid this surcharge for future shipments then we can offer to ship to you through Royal Mail or other couriers. If your shipment was of high value then it is best to ship through DHL for full tracking of your parcel.<br/>Hope this helps and if you have any further queries please don't hesitate to get back in touch through email.<br/>Hope this helps.<br/>Kind Regards,<br/><br/>James
Michael Frikke Madsen
23 January 2013
DHL Express Worldwide
MFM
It simply works.
Thanks for taking the time to leave us with your feedback, we really appreciate your comments. <br/>We hope that we can help you again in the near future.<br/>Kind Regards,<br/><br/>James
Unverified Customer
23 January 2013
Unknown Shipment Details
Wonderful price, fast shipping and extremely well packaged. Not only all of that, but forward2me has been outstanding in the customer service department. I've needed to have several orders to be consolidated into one, which they did with no issues, and they waited patiently for all of the packages to arrive.
Absolutely outstanding service!
Absolutely outstanding service!
Many thanks for taking the time to leave us with your feedback, your views mean a lot to us. We're really pleased to hear that you were happy with the service that we provided and we look forward to shipping to you again in the future.<br/>Kind Regards,<br/><br/>James
Hou Kai Mann Man
23 January 2013
DHL Express Worldwide
HKM
Within 3 days to Hong Kong, very fast and smooth service. EXCELLENT!!!
Thanks for your feedback and for your kind comments, we really appreciate your views. <br/>We look forward to shipping to you again in the future.<br/>Kind Regards,<br/><br/>James
Ruediger Bruss
22 January 2013
DHL Economy Select
RB
Perfect service. Very quick shipping, everything traceable and packet was in Germany in close to no time.
I can highly recommend this service and will definitely use it again.
I can highly recommend this service and will definitely use it again.
Thanks for your feedback, we really appreciate your kind comments. <br/>We look forward to receiving more parcels for you in the future.<br/>Kind Regards,<br/><br/>James
Jono Vanhie
22 January 2013
DHL Express Worldwide
JV
Great service, very fast delivery! You truly get what you pay for.
Many thanks for your feedback, your opinions are really important to us. We're pleased to hear that you were happy with the service that we provided and we hope that you will use forward2me again in the future.<br/>Kind Regards,<br/><br/>James
MARIO SPITERI
22 January 2013
DHL Express Worldwide
MS
The order was delivered in record time. Communication with customer agents - excellent.
One con. - rather poor packaging. Would have liked something more substantial considering the contents. But then this would maybe have increased the shipping charges.
All in all I am very satisfied.
One con. - rather poor packaging. Would have liked something more substantial considering the contents. But then this would maybe have increased the shipping charges.
All in all I am very satisfied.
Many thanks for your feedback, we really appreciate your views. We do repack items to ensure that they are safe for international shipping. When we do this we do try to keep the parcel as small as possible to keep shipping costs down but our priority is delivering your parcel to you in perfect condition.<br/>If you had any other problems with your parcel please get in touch via email.<br/>Kind Regards,<br/><br/>James
Unverified Customer
21 January 2013
Unknown Shipment Details
As always, forward2me doesn't disappoint me! My items arrived really fast and were very well protected (everything was in perfect condition). Now I can't think of any other forwarding services in the UK to fulfill my needs!
Many thanks for taking the time to respond to us, we really appreciate your feedback. We're glad you received your items in good time and everything was how you expected it to be.<br/>We look forward to helping you again in the future.<br/>Kind Regards,<br/><br/>James
Paul Bajada
21 January 2013
DHL Express Worldwide
PB
Another awesome delivery! Oustanding customer service!
We're really pleased to hear that you think our service is awesome - we think you're great too.<br/>Your feedback is really important to us and we look forward to helping you out again in the near future.<br/><br/>Kind Regards,<br/><br/>Janet.
jason micallef
21 January 2013
forward2me basic
JM
thanks good service and efficient
Many thanks for taking the time to let us know - we really appreciate your feedback.<br/><br/>Kind Regards,<br/><br/>Janet.
Roberta Sammut
21 January 2013
DHL Express Worldwide
RS
Postage rate resulted in delivery costs being much higher than the cost of the item that was forwarded to me. Very disappointed.
Many thanks for taking the time to feedback to us , your comments are really important to us.<br/>We realise that pricing can be a sensitive issue but wanted to try and put this in context for you.<br/>To give you an example, the cost for us to ship say a ladies purse (cost ~ £10)is the same as the cost to ship an Iphone (cost~£500). For most people shipping an Iphone is excellent value for money but in the case of the purse, some customers will decide it's not good value.<br/>Sometimes bulky but light items can give customers the same feeling of the service being expensive but when put in context perhaps isn't.<br/>Again for example the cost of shipping 10 books costing ~£200 could be the same as the cost to ship something light but bulky like cushions, cost~£20. The cushions would take up more room in the aeroplane, although a lot lighter than the books.<br/>In these given situations customers quite often choose to consolidate multiple items into one shipment in order to improve the overall value of shipping. Fundamentally the determination of value is with each customer for each shipment.<br/>As part of the shipping process we open every package to ensure it's legal to ship, generate export paperwork,pay the courier and also pay our team of employees a reasonable salary.<br/>We hope this all helps and you will continue to use forward2me.<br/>Have a great day.<br/>Kind Regards,<br/><br/>Janet.
olga lazaridou
21 January 2013
DHL Express Worldwide
OL
excellent and really fast service!!!thank you so much!!!!
Great to hear that you're really pleased with our services - we look forward to helping you again in the near future.<br/><br/>Thanks for taking the time to feedback to us.<br/><br/>Kind Regards,<br/><br/>Janet.
Chris Venemore
21 January 2013
DHL Express Worldwide
CV
A good quality quick service, no problems.
Great to hear - thank you so much for taking the time to feed back to us, much appreciated.<br/><br/>Have a great day.<br/>Kind Regards,<br/><br/>Janet.
Jeffrey Carleton
21 January 2013
DHL Express Worldwide
JC
Very happy with forward2me! Everything went like clockwork.
Many thanks for taking the time to feedback to us, we really appreciate it.<br/>We're really pleased that you've had a great experience here at forward2me - we'll pass your comments on to our team.<br/>Have a great day.<br/>Kind Regards,<br/><br/>Janet.
Aisling Phelan
19 January 2013
DHL Express Worldwide
AP
She was very helpful and explained everything clearly. She didn't rush going through the contract and was honest about how good reception and how much data usage I would need.
Really good to hear that you've experienced helpfulness and honesty here at forward2me.<br/>We really appreciate your feedback.<br/>Enjoy your kindle.<br/><br/>Kind Regards,<br/><br/>Janet.
Grace Cassar
18 January 2013
DHL Express Worldwide
GC
regrettabbly, it's on the pricey side. great service however but surely cannot afford it. cheers
Thanks for your mail and feedback, it's important to us.<br/><br/>I think from looking at your surname that you probably reside in Malta. We do have the basic,no frills shipping option available to Malta alongside our DHL premium, tracked,door to door service.<br/><br/>If you've chosen the express service this time and may be don't need the tracked, door to door, shipping option perhaps give the forward2me basic shipping option a go next time.<br/><br/>Hope this all helps.<br/>Have a great day and enjoy wearing your new coat.<br/><br/>Kind Regards,<br/><br/>Janet.
Saud AlSubaie
18 January 2013
DHL Express Worldwide
SA
Excellent website!
-Clear, easy, and fast sign up
-Did not need to email or ask for any help to get anything done (PROFESSONAL SERVICE)
-Invoice for delivery was sent very fast, and payment is easy and safe
-Delivery was done really quick, I got my kindle
-Clear, easy, and fast sign up
-Did not need to email or ask for any help to get anything done (PROFESSONAL SERVICE)
-Invoice for delivery was sent very fast, and payment is easy and safe
-Delivery was done really quick, I got my kindle
Many thanks for taking the time to leave feedback, your opinion is of great value to us.<br/>We 're really pleased that you're happy with our services and we look forward to helping you again in the near future.<br/>Meanwhile have a great day and enjoy your kindle.<br/>Kind Regards,<br/><br/>Janet.
Matteo Lombardi
18 January 2013
DHL Economy Select
ML
Great costumer service, fast service and fair price. Recomended!
Thanks for taking the time to leave us with your feedback. We're delighted to hear that you were happy with the service we offered and we hope to help you out again in the near future.<br/>Kind Regards,<br/><br/>James
Nathaniel Grant
18 January 2013
DHL Express Worldwide
NG
Fast and easy way to have items sent abroad. Price was reasonable and good service/updates received throughout. Would recommend and would definitely use this company again.
Thanks for taking the time to leave us with your feedback, we really appreciate your kind comments. We hope to be able to help you out again in the near future.<br/>Have a good weekend.<br/>Kind Regards,<br/><br/>James
JOSEPH BARTOLO
17 January 2013
DHL Express Worldwide
JB
VERY GOOD AND QUICK SERVICE
Many thanks for taking the time to leave us with your feedback. We're really pleased you were happy with the service we offered and we look forward to shipping to you again in the future. <br/>Have a good weekend.<br/>Kind Regards,<br/><br/>James
Fabio De Gaspari
17 January 2013
DHL Express Worldwide
FDG
Excellent service, fast and reliable.
Thanks for your feedback, we really appreciate your kind comments.<br/>Have a good weekend.<br/>Many Thanks,<br/><br/>James
olli uimonen
17 January 2013
DHL Express Worldwide
OU
Less than 24 hrs from service provider to Finland! Extremely easy, good comms and instructions for a first timer, reasonably priced. Highly recommended :-D
Many thanks for your kind comments, your feedback means a lot to us. We look forward to shipping to you again in the future. <br/>Kind Regards,<br/><br/>James
Unverified Customer
17 January 2013
Unknown Shipment Details
Super service and quick delivery.
I like that you offer different options of shipping.
Thank you
I like that you offer different options of shipping.
Thank you
Thanks for your feedback and for your kind comments. We're pleased to hear that you were happy with our service and we look forward to shipping to you again in the near future.<br/>Have a good weekend.<br/>Many Thanks,<br/><br/>James
Alexandra Fenech
17 January 2013
forward2me basic
AF
Very good service. Thinking of using it again in the near future.
Many thanks for taking the time to leave us with your feedback. We'll look forward to receiving more parcels for you in the near future.<br/>Kind Regards,<br/><br/>James
Tracey Sellers
17 January 2013
DHL Express Worldwide
TS
The service was fast, goods came well packaged and solved the problem of not being able to have them delivered to my country.
Thanks for your feedback. We're pleased to hear that you were happy with the service which we provided and we look forward to shipping to you again in the future.<br/>Have a good weekend.<br/>Kind Regards,<br/><br/>James
yean mee goh
17 January 2013
DHL Express Worldwide
YMG
Excellent service as always!
Thanks for your feedback, we really appreciate it. We'll look forward to receiving more parcels for you.<br/>Kind Regards,<br/><br/>James
John Casiano
17 January 2013
DHL Express Worldwide
JC
Thank you for replying to my email inquiry quickly and expedient shipment with sturdy packaging.
Many thanks for your feedback, your views are important to us. We're pleased that you were happy with the service we provided and we look forward to shipping to you again in the future.<br/>Kind Regards,<br/><br/>James
JC
Service was excellent. Package arrived quickly and in great condition. Customer service is A++
Nico de Poel
16 January 2013
DHL Express Worldwide
NDP
If Google won't deliver stuff to your country, have forward2me deliver it to you instead. Wonderful service, the delivery was incredibly quick and the whole process just went buttery smooth. I can't recommend these guys enough!
Thanks for your feedback, we really appreciate your kind comments. <br/>We hope to be able to help you out again soon, have a good weekend.<br/>Kind Regards,<br/><br/>James
Adrian van Iersel
16 January 2013
DHL Economy Select
AVI
Excellent. Fast, reliable, clear. Would recommend their service to my friends.
Thanks for taking the time to leave us with you feedback, it's much appreciated. We're pleased to hear that you were happy with our service and we hope to ship to you again in the near future.<br/>Kind Regards,<br/><br/>James
MICHAEL CURMI
15 January 2013
forward2me basic
MC
Very friendly & helpful service . That's why I'm a returning customer . Very good communication too !
Thanks
Thanks
Thanks for your feedback, we really appreciate your kind comments. We'll look forward to shipping to you again in the near future.<br/>Have a good weekend.<br/>Kind Regards,<br/><br/>James
Ivan Stankovic
14 January 2013
DHL Express Worldwide
IS
Excellent!
Thanks for your feedback, we really appreciate your views. We look forward to shipping to you again in the near future.<br/>Have a good weekend.<br/>Kind Regards,<br/><br/>James
Unverified Customer
14 January 2013
Unknown Shipment Details
God and prompt service!
Thanks for your feedbck, we really appreciate your comments.<br/>We hope to help you out again in the future.<br/>Kind Regards,<br/><br/>James
Christianne Fenech
14 January 2013
forward2me basic
CF
Excellent service! Always impeccable! GOOD JOB!
Many thanks for taking the time to leave us with your feedback, it's appreciated.<br/>Have a good weekend.<br/>Kind Regards,<br/><br/>James
Lorna J. Micallef
14 January 2013
DHL Express Worldwide
LJM
The rates are quite high and your courier service to Malta (i.e. DHL) does not offer a good service here. Th last parcel i got, i went to pick it up myself and spent about an hour in their reception to be attended to. There were only 2 people before me. It would be of great benefit to both parties if you had to use another courier service like TNT, Express, etc. They are also cheaper.
Thanks.
Thanks.
Thanks for your feedback. We're sorry you feel our service is expensive and that you've experienced difficulties with DHL in Malta. We can offer to ship through other courier services for you to avoid any problems in the future, alternatively we can ship to you through Royal Mails services.<br/>If you have any further queries please don't hesitate to get in touch via our website.<br/>Have a good weekend.<br/>Kind Regards,<br/><br/>James
Unverified Customer
14 January 2013
Unknown Shipment Details
Although I did not complete my purchase because I had it returned to the sender I was very pleased with the professional and efficient way the staff dealt with my issue.
Many thanks for taking the time to leave us with your feedback, we really appreciate your kind comments.<br/>Have a good weekend.<br/>Kind Regards,<br/><br/>James
Scheryl Quah
14 January 2013
DHL Express Worldwide
SQ
I have now used forward2me three times, and each time, the service is always courteous and prompt.
Many thanks for taking the time to leave us with your feedback, your views are really important to us.<br/>We look forward to shipping to you again in the future.<br/>Kind Regards,<br/><br/>James
ghislain demonda
13 January 2013
DHL Express Worldwide
GD
Very good service. Thanks!
Thanks for your kind comments, we really appreciate your feedback.<br/><br/>Kind Regards,<br/><br/>James
Leo Leclair
13 January 2013
DHL Express Worldwide
LL
perfect
Thanks for your feedback, we appreciate your comments.<br/>Kind Regards,<br/><br/>James
Stephen Geybels
12 January 2013
DHL Express Worldwide
SG
At first I was very sceptic about these forward services. But I wanted the Nexus 4 so bad so I went for forward2me. It amazed me how great their customer service is! It's absolutly top notch. I sent a bunch of mails, silly one's too and they replied on every single one within 24h.
As for packaging. My phone was multiple times wrapped in bubble foil and put in a plastic DHL bag.
Forward2Me is a bit expensive but it's totaly worth it! Really. I will use their service again in the near future.
As for packaging. My phone was multiple times wrapped in bubble foil and put in a plastic DHL bag.
Forward2Me is a bit expensive but it's totaly worth it! Really. I will use their service again in the near future.
Thanks for taking the time to leave us with your feedback, we really appreciate it. We're really pleased that you were happy with the service which we provided and we hope to be able to help you again in the near future. If for any future shipments you would like us to look into a cheaper shipping option for you, such as standard mail, please let us know and we can do this for you.<br/>Have a good weekend.<br/>Kind Regards,<br/><br/>James