Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
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Alma Birna Bragadóttir
07 November 2018
TNT Economy Express
ABB
Excellent service
MOHAMMED ALZIEB
07 November 2018
DHL Express Worldwide
MA
Expensive
Hi,<br />Many thanks for taking the time to review our services however I'm sorry that you found shipping more expensive than expected.<br />Shipping fees are generally calculated by the amount of space your shipment occupies rather than the actual weight especially when being transported by air. This is the volumetric weight. However sometimes if the actual weight is more than the volumetric weight the shipping price may be calculated using the actual weight rather than the volumetric.<br />On this occasion although your parcel was quite light the parcel was quite large in size therefore the shipping costs were calculated on the volumetric weight. <br />Shipping fees also include the use of your forward2me account, the acceptance, processing and dispatch of your goods including all export paperwork required.<br />I hope this information helps explain why shipping may have been more than you expected however if you have any further questions please don't hesitate to get in touch with our Customer Service team at info@forward2me.com and they will be happy to assist you.<br />Many thanks,<br />Kind Regards,Tracy.
Alexandra Bindiu
06 November 2018
DHL Express Worldwide
AB
Everything arrived perfect, really fast and the team was amazing at responding at e-mails and solving any problem that appeared along the way. I will definitely use it again!
Najeeb Al Ghamdi
06 November 2018
DHL Express Worldwide
NAG
The best service in the UK, love their service and website, and above all they are fast, I highly recommend them.
Siew Ming Lau
05 November 2018
DHL Express Worldwide
SML
Very fast and efficient shipping processing and reliable delivery.
Usman Dave
05 November 2018
DHL Express Worldwide
UD
fast and reliable, easy to handle.
THOMAS MACHAIRIDIS
05 November 2018
DHL Express Worldwide
TM
Excellent service and fast delivery
Anders Grontved
04 November 2018
DHL Economy Select
AG
Very fast handling and shipment
Mohammed Alburqi
04 November 2018
DHL Express Worldwide
MA
انصح بالشحن عبر هذي الشركة خدمة الشحن من بريطانيا سريعه صح اسعارهم شوي اعلى بس عجبني فيهم انهم يشحنون لك بسرعه وعندهم خاصية تجميع الشحنات واول مايشحن يرسل لك رساله انه تم شحن طلبك حتى شركة الشحن الناقلة ترسلك ايميل برقم التتبع بس الشغله الي ماعجبتني عندهم انهم حاصرينك في الدي اتش ال للسعوديه تمنيت يحطون شركات اكثر لان الدي اتش ال سعره مرتفع وفيه ضريبة جمركيه.
Abdulaziz Suhaibani
03 November 2018
DHL Express Worldwide
AS
Honest, experienced, nice customer services
Nick Gould
03 November 2018
DHL Express Worldwide
NG
Fast and Efficient
Ancelin Chan
02 November 2018
DHL Express Worldwide
AC
Fast delivery & reasonably priced
Daniele D'Orazio
02 November 2018
DHL Express Worldwide
Hi Daniele, <br />Many thanks for taking the time to review our services however I'm sorry that the cost of shipping was more than you expected.<br />We do pride ourselves on offering value for money on our services, shipping fees do also include the use of our services which include the use of your UK address, the processing and dispatch of your goods and we offer full customer support whilst your parcel is with us until delivery.<br />We do offer 30 days free storage from the receipt of each package so it can be more cost effective sometimes to receive a number of parcels and combine them together for shipping.<br />I hope this information helps explain the service we offer however if you have any further questions please don't hesitate to get in touch with our CS team at info@forward2me.com and they will be happy to help you further to make the most of our services.<br />Kind Regards,Tracy.
DD
Rapid but very expensive
Omar Meerun
01 November 2018
DHL Express Worldwide
OM
I’ve used Forward2Me multiple times over the past few months and never had any issues with the service. They always process my requests and ship my items on time. The only thing I wish they included was pictures of the actual items in my inbox as sometimes if you have multiple items it becomes hard to track. They offer this as a paid service but if this would be free it would be perfect.
Hi,<br />Many thanks for taking the time to review our services, we really appreciate this and are pleased that you are overall happy with the service we provide.<br />We have recently started to provide a photograph free of charge showing the outside of your packages on arrival which shows the tracking information. Hopefully this should help you identify which goods you have received as the seller should provide you with tracking details on dispatch and where possible we do enter the sender details to your package information when this is available to us.<br />However you can also request photographs of the goods within your package via email to our Customer Service team at info@forward2me.com. For this service we charge a fee of £2 per photograph. We're hoping in the coming months this process will be automated on our customers accounts to make these requests easier.<br />I hope this information assists you however if you have any further questions please don't hesitate to get in touch with our Customer Care team on the email provided and they will be happy to help you further.<br />Many thanks,<br />Kind Regards,Tracy.<br />
Andrew Clement
01 November 2018
DHL Economy Select
AC
clear recording of everything, nice system, reasonable pricing. Would be great if easier for customers on the other side of the continent to pay by SPEA.
Ian Brown
01 November 2018
DHL Express Worldwide
IB
This was my first experience of using a mail forwarding service, and I have to say I am very glad I chose forward2me.
The website is great in the way that it manages my account and the purchases and packages as they work their way through the system - very easy to use, useful notification emails and very comprehensive.
I used the personal shopper facility and that worked well, but when the vendor was unable to complete the order, the service I got from forward2me was again great and has a really personal touch to it. The refund was immediate and we worked together to get my order a different way.
The website is great in the way that it manages my account and the purchases and packages as they work their way through the system - very easy to use, useful notification emails and very comprehensive.
I used the personal shopper facility and that worked well, but when the vendor was unable to complete the order, the service I got from forward2me was again great and has a really personal touch to it. The refund was immediate and we worked together to get my order a different way.
Shamus Toomey
01 November 2018
DHL Express Worldwide
ST
Quick and responsive to queries
Adir Shimoni
01 November 2018
DHL Express Worldwide
AS
The best service ever!
Fully satisfied every time.
I will stay your customer for long time.
Fully satisfied every time.
I will stay your customer for long time.
nikolina farcic
01 November 2018
DHL Express Worldwide
NF
A lot of times there is no shippement to My country. Forward It to me makes it happen and it makes me happy.
Wendel Debriz
01 November 2018
DHL Express Worldwide
WD
Your service is ten times better than borderlinx ever was! Get my product on time with no issues.
takaaki nanto
31 October 2018
DHL Express Worldwide
TN
Very fast & correct .
EVANGELOS KASOTIS
31 October 2018
DHL Express Worldwide
EK
Forwardme is exatctly the service I was looking for! They are very prompt with many options in postal services! It’s must use!
Austin Dunn
31 October 2018
DHL Express Worldwide
AD
great service
Dion Bellamy
31 October 2018
DHL Express Worldwide
DB
Excellent Service... Fast shipping..
Krzysztof Wojciechowski
30 October 2018
DHL Express Worldwide
KW
All Good
Sigridur Vigfusdottir
29 October 2018
DHL Express Worldwide
SV
Very professional and at the same time very polite and helpful.
Jan Derrick Navarro
29 October 2018
DHL Express Worldwide
JDN
The speed of service was insanely fast. From the moment they received the item to the moment it was shipped out they were on top of it all the way through. My package arrived on time and safely! Would absolutely not hesitate to use their services again.
Nicole Welsh
29 October 2018
DHL Express Worldwide
NW
Forward2me have been fastastic in their assistance when Borderlinx abandoned my shipments & have safely stored & delivered all parcels since.
Dion Bellamy
29 October 2018
DHL Express Worldwide
DB
Great service. Great communication.. Item shipped same day they received it.
fred Gaddy
29 October 2018
DHL Express Worldwide
FG
Good but pricey
Hi,<br />Many thanks for taking the time to review our services, we do appreciate this.<br />We're pleased to hear that you are overall happy with the service however you found the cost of shipping more than expected.<br />I see that item you have shipped was fairly light however quite large. The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.<br />I hope this helps explain why shipping costs were more than you expected and if you have any further questions please don't hesitate to get in touch with our Customer Service team at info@forward2me.com.<br />Kind Regards,Tracy.
Akshar Korlepara
29 October 2018
DHL Express Worldwide
AK
It was super quick with updates and I really recommend them tbh
Ibrahiem Atshan
29 October 2018
DHL Express Worldwide
IA
I thought it was very smooth and organized. It was my first experience and definitely won’t be my last. I was very happy. Thanks.
Abutalib Alameer
28 October 2018
DHL Express Worldwide
AA
it’s a reliable secure pluse cost effective way for shopping from uk and neighboring countries .
I also noticed that forward2me offers free pictures of the recieved packages which is not for free with some other shippers . Ultra fast shipping optuons can’t be forgotten.
I also noticed that forward2me offers free pictures of the recieved packages which is not for free with some other shippers . Ultra fast shipping optuons can’t be forgotten.
mohanad bani hani
27 October 2018
DHL Express Worldwide
MBH
excellent
Deudy Torres
26 October 2018
DHL Express Worldwide
DT
Easy to use, straight foward, fast shipping, thank you
Zohair Ahmed
26 October 2018
DHL Express Worldwide
ZA
Wonderful Service. 5/5 Stars. Fast and efficient.
Joseph Mifsud
26 October 2018
DHL Express Worldwide
JM
Customer Service is excellent. They replied to my emails quickly and courteously. Delivery was quicker than expected.
Rosanna Rodriguez
26 October 2018
DHL Express Worldwide
RR
I love it! I got what I wanted in timely manner. Everyother place was not wasn't able to help me what I need for my nephew. Thank you Guys.
LAMA Alyousef
25 October 2018
DHL Express Worldwide
LA
Fast shipping
Eyal Shalom
24 October 2018
DHL Express Worldwide
ES
The process was seamless and quick. No hustle, no issues. Just as it should be.
Ibrahim Ciftci
24 October 2018
DHL Express Worldwide
IC
Super Service, und schnelle Lieferung
Norvil Gibson
24 October 2018
DHL Express Worldwide
NG
Fast and efficient. Can's ask for more than that.
Catarina Yaacoub
24 October 2018
DHL Express Worldwide
CY
Fast and practical way to get items that are not delivered to my country.
Massimiliano Antonioli
23 October 2018
DHL Express Worldwide
MA
Team molto cortese e affidabile.
Semplici e chiare tutte le operazioni da svolgere per l’attivazione dell’account.
Spedizione concordata in tempi record.
Semplici e chiare tutte le operazioni da svolgere per l’attivazione dell’account.
Spedizione concordata in tempi record.
Poi Tan
22 October 2018
DHL Express Worldwide
PT
The package arrived faster and I have option to combine all the package.
Asraf Sreeneebus
22 October 2018
DHL Express Worldwide
AS
fast shipping and delivery
Andrew Vorrath
22 October 2018
DHL Express Worldwide
AV
I’ve used them many times and have always been very satisfied with their speed and service.
Thomas Fulton
19 October 2018
DHL Express Worldwide
TF
Great service. They went above and beyond to be sure I got my package.
Keisuke Nakazawa
19 October 2018
DHL Express Worldwide
KN
It's very easy to ship my items and good UI.
Abdu alqahtani
19 October 2018
DHL Express Worldwide
AA
A fast and high quality service.