Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
10 September 2019
UPS Standard Single
VC
Hi,Many thanks for your great feedback, although you would like the cost of shipping to be a little less I'm pleased to hear that you are happy overall with the service.We do pride ourselves on offering a premium service to our customers, the price of shipping not only includes the cost of transit, it includes, the use of the address, the acceptance, processing and exporting of the parcel and full customer service for our tracked service from dispatch to delivery at your door.We do work with our couriers on a regular basis to ensure we are obtaining the best prices possible for our customers for the service offered.I hope you will consider using our service again in the future and if you require any further assistance with shipping please don't hestiate to get in touch with our Customer Service team at info@forward2me.com and they will be happy to help you further.Kind Regards,Tracy.
Ivan Diaz-molina
10 September 2019
UPS Express Saver
ID
very expeditious
Alwi Isnandar
10 September 2019
DHL Express Worldwide
AI
This is the first time I used the forward2me service. Actually the first impression is very satisfying. The account dashboard is very informative and easy to use. The package processing is very fast (I'm not doing any additional process though. Just receive and forward).
The only thing preventing me from giving 5 stars is the lack of affordable courier services. They do have an Untracked Budget Service (which is a cheap Royal Mail service) but this seems really not reliable (I also trying using this service for £10, and still waiting for my package in the dark without any tracking number). In the end I'm ended using DHL (the least expensive options for £30), and all going smoothly until I get my package 5 days later (actually 3 days to arrive in my city, but Indonesian DHL Agent is very slow).
I hope, in the near future, forward2me can provide more affordable service in the price range of £20 even tough it will cost the delivery time. Because I'm sure there are many customer that can deal with long transit time but value the cost of shipping.
For now, I'll set forward2me aside, and try another forwarder in UK to see if there are forwarder that provide better affordable service.
P.S : I'm just reviewing and criticizing about the cheapest available options in forward2me. If anyone is having no problem with price, I think forward2me is the best option of forwarding services you have in UK.
The only thing preventing me from giving 5 stars is the lack of affordable courier services. They do have an Untracked Budget Service (which is a cheap Royal Mail service) but this seems really not reliable (I also trying using this service for £10, and still waiting for my package in the dark without any tracking number). In the end I'm ended using DHL (the least expensive options for £30), and all going smoothly until I get my package 5 days later (actually 3 days to arrive in my city, but Indonesian DHL Agent is very slow).
I hope, in the near future, forward2me can provide more affordable service in the price range of £20 even tough it will cost the delivery time. Because I'm sure there are many customer that can deal with long transit time but value the cost of shipping.
For now, I'll set forward2me aside, and try another forwarder in UK to see if there are forwarder that provide better affordable service.
P.S : I'm just reviewing and criticizing about the cheapest available options in forward2me. If anyone is having no problem with price, I think forward2me is the best option of forwarding services you have in UK.
HI,Many thanks for taking the time to provide us with your feedback.I'm pleased to hear that you are overall happy with the service however you feel that you would benefit for a few more economical services for shipping. We do work with our couriers on a regular basis to ensure that our customers are receiving value for money on the services we offer.The budget untracked service is offered to customers looking for a low cost option for very low value goods although as you mention this doesn't provide any tracking or delivery guarantees.Our service is generally more cost effective for customers looking to ship higher value goods or purchasing a number of items that can be repacked and combined together so they obtain the maximum value for shipping.I hope that you do look to use our services again in the future and we can help you with shipping again soon.Kind Regards,Tracy.
Yuji Yamamoto
09 September 2019
UPS Express Saver
YY
forward2meは、英国から日本に品物を送付する際、Expressクラスしかなく、輸送費が高額です。アメリカからはPlanet Express を利用していますが、Planet Express は Express, Fast Class, Second Class など様々なクラスがあり、送料も選ぶことが可能です。forward2me も Planet Expressのように送料を設定して頂きたいです。
Hi, thanks for your review.The services we offer are express services and typically the transit times to Japan are only 2 business days. We do work with the couriers to keep the shipping prices as low as possible.I will pass you suggestion onto our management team.thanks.forward2me team
Verified Customer
09 September 2019
UPS Standard Single
VC
Chris, the customer service representative, was exceptional in taking care of a shipment involving damages. He went the extra mile and I very much appreciated it.
Jonas Söderström
09 September 2019
DHL Economy Select
JS
The best parcel forwarding company with accelent custom service!
Richard Smith
09 September 2019
DHL Express Worldwide
RS
As always, seamless, quick and professional. A+++++
Verified Customer
09 September 2019
DHL Economy Select
VC
I love being able to shop in other countries, without the enormous prices of international shipping, that is usually offered/available from the site you’re ordering from! The shipping still isn’t cheap though, when you take customs expenses etc. into consideration.
They prepare your package in no time, and ships quickly. My packages always arrive on time!
They prepare your package in no time, and ships quickly. My packages always arrive on time!
Hi,Many thanks for taking the time to provide us with your feedback, I'm pleased that you are happy with the service we offer and find this useful.We look forward to receiving your continued support. Kind Regards,Tracy.
Daniel
08 September 2019
TNT Economy Express
D
Hat alles prima geklappt. Sehr schneller Versand. Kosten genau wie veranschlagt. Aber ich denke, dass die Versicherung reine Geldmache und nicht nötig ist.
angela givon
08 September 2019
DHL Express Worldwide
AG
Absolutely fabulous service, both over the phone and with delivery, which took just a few days door to door! I live in a remote area away from big towns so this was amazing for me.
Verified Customer
07 September 2019
TNT Economy Express
VC
Highly recommend. Great service.
Harumi Tsuchiya
07 September 2019
DHL Express Worldwide
HT
ありがとうまた利用する作業が早く正確
Verified Customer
07 September 2019
TNT Economy Express
VC
My insured package was never received and my issue has still not been resolved
Hi,we're sorry to hear about your issue.From the information we have from the TNT tracking the package has been delivered and "left in agreed location as instructed" Please see the TNT tracking.I can confirm that Chris has an investigation open with TNT and Fed Ex to resolve this issue and we are waiting for more information from the couriers. Chris is in contact with you by e-mail and he will let you know when he has more information.Thanks for your patience while we investigate this.Forward2me team
Kim Beerens
06 September 2019
DPD Classic
KB
Fast shipping. Good communication
Christy Wong
06 September 2019
UPS Express Saver
CW
Great service
Keren Smith
06 September 2019
DHL Express Worldwide
KS
Easy to use, reliable and super fast.
Lester Ji
06 September 2019
DHL Express Worldwide
LJ
very nice and fast
ahmed Alzahrani
05 September 2019
DHL Express Worldwide
AA
The price is different from the fact that the price was different when the commodity arrived despite the small size.
I would not recommend dealing with you.
I would not recommend dealing with you.
Hi,Many thanks for providing us with your feedback however I'm sorry to hear that you are unhappy with the final shipping price.Unfortunately we cannot determine the size and weight of parcels that arrive with us, sometimes UK retailers shipping within the UK ship goods in larger boxes than necessary as they are generally charged on the weight of the item rather than the size.In these sort of cases we do offer our combine and repack service where our warehouse teams can evaluate if the box can be reduced and repacked so the customer can obtain the maximum value for shipping.I see this service wasn't chosen when shipping so going forward if you decided to use our services again in the future this may be cost effective for you.Generally shipping small low value items may not always be cost effective, lots of our customers choose to purchase a number of items then repack them in one box to make shipping more cost effective for them.I hope this information explains how shipping costs are calculed and how shipping can be reduced with the combine and repack service.I also hope that you will re-consider using our services again in the future, if you have any further questions please contact our Customer services team at info@forward2me.com and they will be happy to help you further.Kind Regards,Tracy.
Verified Customer
05 September 2019
DHL Express Worldwide
VC
Richtig klasse
Farrukh Jamil
05 September 2019
DHL Express Worldwide
FJ
This service is astonishing and the guys are very helpful and responsive at the same time. I recommend this service to all who want to buy stuff from UK. Thank you
Verified Customer
04 September 2019
DHL Express Worldwide
VC
Very happy with the help and advice for my first transaction. Will use the system again.
Verified Customer
04 September 2019
TNT Economy Express
VC
Very fast, happy with service
Verified Customer
03 September 2019
UPS Standard Single
VC
They provide an excellent service, customer service is very fast, they answer within the day .
Hugh Walden
03 September 2019
UPS Standard Single
HW
Very good service
Verified Customer
31 August 2019
DPD Classic
VC
This is not the first time I use forward2me, and every time they are consistently impeccable.
The choice of couriers and shipping methods is very good, and prices are absolutely fair.
Once again my parcel has been forwarded to me very quickly: this time less than one hour after I made the payment (confirmed by the courier tracking).
Finally, I have been kept informed of the progress of my parcel, from when it was received by forward2me to when it was handed over the courier, but without clogging my inbox with redundant or irrelevant information.
The choice of couriers and shipping methods is very good, and prices are absolutely fair.
Once again my parcel has been forwarded to me very quickly: this time less than one hour after I made the payment (confirmed by the courier tracking).
Finally, I have been kept informed of the progress of my parcel, from when it was received by forward2me to when it was handed over the courier, but without clogging my inbox with redundant or irrelevant information.
Khalid AlRafaa
31 August 2019
TNT Economy Express
KA
Very Excellent delivery and good communicating people.
Barbara North
31 August 2019
DHL Express Worldwide
BN
Excellent service, good coomunication throughout each step.
Phil Galletta
31 August 2019
UPS Express Saver
PG
Easy to use site, prompt notifications ..
David Morató
30 August 2019
DHL Express Worldwide
DM
Good service and fast shipping.
Dut Majak
30 August 2019
DHL Express Worldwide
DM
this service is excellent and the shipment is very fast as well
Mihai Pavaloaia
29 August 2019
DHL Economy Select
MP
Great service. Fast shipment. Clear updates. OK prices. Keep in mind to substitute their phone number when using your new address.
Verified Customer
29 August 2019
TNT Economy Express
VC
Yes i would use their service again but only with the uk address because there is only one shipping option with the german address. i used the german one for one time and price was a bit expensive but dhl shipping service was perfect and on time. Anyway thank you forward2me for the service
Verified Customer
28 August 2019
DHL Economy Select
VC
Everything ok: good delivery times, items well packaged, ...
Verified Customer
28 August 2019
DHL Express Worldwide
VC
I’m so glad this exists! They were very communicative and expedient, and I would definitely use this service in the future.
Verified Customer
27 August 2019
TNT Economy Express
VC
Great service; all was good! No doubt, will deal with they again! Thank you very much!
Verified Customer
27 August 2019
DHL Economy Select
VC
Very fast!
Sim
27 August 2019
TNT Economy Express
S
Great. Easy to use and value for money. Great customer service
KARTHIGA karalasingham
27 August 2019
DHL Express Worldwide
KK
very fast response to queries
Mark Diliban Samuel
27 August 2019
DHL Express Worldwide
MDS
Good service
Verified Customer
26 August 2019
DHL Express Worldwide
VC
Forward2me updates were informative and to the point.
On-line access to update missing info was easy to use.
On-line access to update missing info was easy to use.
Martin Heuberger
26 August 2019
DHL Express Worldwide
MH
Top top top
Verified Customer
26 August 2019
DHL Express Worldwide
VC
Très Top et rapide
Verified Customer
24 August 2019
UPS Express Saver
VC
I've been using Aramex Shop and Ship for years now. However, forward2me has far surpassed them and my expectations. I received my delivery from the UK to Qatar within 2 days. Additionally, all items were delivered directly to my home. I will no longer be using Aramex Ship and Shop as this service is cheaper, more efficient, quicker and delivers goods to my home; I couldn't ask for a better service.
Valentin RENE OGIER
23 August 2019
TNT Economy Express
VRO
Très bon service, l’équipe commerciale est très agréable et répond rapidement par e-mail, le support téléphonique est également très agréable. Merci à eux pour la qualité de leurs services.
Verified Customer
23 August 2019
UPS Express Saver
VC
Yes, I would buy from them again because they are serious and fast.A reliable service.
Verified Customer
23 August 2019
DHL Express Worldwide
VC
Superior service! Super fast!
Verified Customer
22 August 2019
DHL Express Worldwide
VC
Quick delivery
Jessica
22 August 2019
DHL Express Worldwide
J
Great service! Thank you, Matt, for preparing my package!
Verified Customer
22 August 2019
UPS Standard Single
VC
It’s perfect! Good informations, fast, not too expensive.
PONLASIT HANANURAK
22 August 2019
DHL Express Worldwide
PH
Friendly service, shipment is handle with care and on time arrival. Next time I'll use "forward2me".
Forward2me is the one I chose to use in UK , and they have been quite professional until now.
They aren't particularly cheap though , comparing it to other services I have used in other countries , so I'm searching for something cheaper.
But they do their job right , that's for sure.