Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
01 December 2025
Unknown Shipment Details
Thank you to Jamie for their professionalism.
Unverified Customer
30 November 2025
Unknown Shipment Details
Great customer service ! Solved my problem and was on point
Unverified Customer
30 November 2025
Unknown Shipment Details
My package arrived from Forward2me and I’m thrilled. My experience started with a purchase on eBay from France. Many weeks later my packages finally arrived at the Preston GB warehouse. The warehouse team quickly processed my packages—taking pictures and itemizing the contents. They were carefully repackaged into one package for safety and protection. The package was quickly dispatched to the US, and I had some customs forms to complete that Forward2me helped me complete in a timely manner. The package was released and was delivered the next day in perfect shape. I’m very pleased and I’m extremely grateful to Joyce and Kaye in customer service and the hardworking staff in the warehouse. I know they process many packages in a day. THANK YOU
Steven
29 November 2025
FedEx Connect Plus
S
Smooth process.
Unverified Customer
29 November 2025
Unknown Shipment Details
The assistant jhe in warehouse of USA
Very helpful and thoughtful thank you very much
Very helpful and thoughtful thank you very much
Unverified Customer
29 November 2025
Unknown Shipment Details
Joyce over at the Preston, UK warehouse has been such a JOY to work with. Thank you for your patience & determination to help make this the best experience. I know one thing. If you all are as lucky as we’ve been to have Joyce navigate you, through any obstacles you might face, then you’ll always cherish your Forward2Me experience. I accrued a $50 international calling fee on this billing cycle because I just assumed we had it on our plan. So a word of advice, don’t just assume you have this feature & simply reach out by email because you will get a prompt response!! Hopefully you get Joyce on the other end.✨
Unverified Customer
28 November 2025
Unknown Shipment Details
Great assistance from Joyce nearing the weekend, really working hard I'd appreciate it a lot. Pleasant experience.
[USA Wilmington]
[USA Wilmington]
Unverified Customer
28 November 2025
Unknown Shipment Details
piu' di 100 euro tra spedizione ed iva per una consegna che doveva arrivare prima di un evento e che in realtà è arrivata inutilmente in ritardo.
Il prezzo indicato della spedizione non comprende le spese di gestione e l'iva.
Il prezzo indicato della spedizione non comprende le spese di gestione e l'iva.
Unverified Customer
28 November 2025
Unknown Shipment Details
I realy recomend the warehouse location from GERMANY and i really love HONEY! A beautiful person with a beautiful name :)
Unverified Customer
28 November 2025
Unknown Shipment Details
Good experience with the helpdesk.
Kind and super helpful
Kind and super helpful
Consumer
28 November 2025
FedEx International Economy
C
The customer service was excellent.
Unverified Customer
27 November 2025
Unknown Shipment Details
Both of my packages are stuck due to Forward2Me system errors and I have received no
support for many days.
Package PBUD1959672001 cannot be shipped or returned. The system shows “restricted
item”, even after I provided what was requested. Now the system blocks every action
and I cannot return it to the seller either.
Package GB-1-1764071993383991 was repacked, but DPD cannot ship to Germany and the
system does not allow me to switch to UPS/DHL. I cannot do anything from my dashboard.
I sent multiple emails and received no reply for days. This is extremely frustrating,
as the packages are stuck without any solution.
support for many days.
Package PBUD1959672001 cannot be shipped or returned. The system shows “restricted
item”, even after I provided what was requested. Now the system blocks every action
and I cannot return it to the seller either.
Package GB-1-1764071993383991 was repacked, but DPD cannot ship to Germany and the
system does not allow me to switch to UPS/DHL. I cannot do anything from my dashboard.
I sent multiple emails and received no reply for days. This is extremely frustrating,
as the packages are stuck without any solution.
Unverified Customer
27 November 2025
Unknown Shipment Details
I had a great experience with this company. Joyce helped me quickly and efficiently resolve my issue — she was absolutely amazing!
Unverified Customer
27 November 2025
Unknown Shipment Details
I received excellent service from Joyce, who was very helpful and friendly in assisting me with everything I needed. Thank you so much!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Unverified Customer
27 November 2025
Unknown Shipment Details
First time user so I was a bit lost on what I needed to do to get my package. I reached out to their customer service and was emailed in a timely manner by Joyce. She was kind enough to walk me through the steps on what I needed to do and also sent screenshot to help me navigate their website. She was also kind enough to send a follow-up to make sure I didn't need anything else. I highly recommend using their service and will use them again in the future.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Unverified Customer
26 November 2025
Unknown Shipment Details
the only place i would use for shipping to australia. their system is full-proof and easy to understand, so many QUALITY delivery options.
Customer service is quick and kind Jus was helpful and informative.
Customer service is quick and kind Jus was helpful and informative.
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Jus❤️
Unverified Customer
26 November 2025
Unknown Shipment Details
I received excellent service from Joyce, who was very helpful and friendly in assisting me with everything I needed. Thank you so much!
Unverified Customer
26 November 2025
Unknown Shipment Details
First time user so I was a bit lost on what I needed to do to get my package. I reached out to their customer service and was emailed in a timely manner by Joyce. She was kind enough to walk me through the steps on what I needed to do and also sent screenshot to help me navigate their website. She was also kind enough to send a follow-up to make sure I didn't need anything else. I highly recommend using their service and will use them again in the future.
Unverified Customer
26 November 2025
Unknown Shipment Details
Bad services these people don’t care about ur package at all, they only care about the money
Unverified Customer
26 November 2025
Unknown Shipment Details
Although I was initially faced with some problems I reached out to customer support where I spoke with Jamie who talked me through things from start to finish and made the experience so much easier
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jamie❤️
Unverified Customer
25 November 2025
Unknown Shipment Details
Bad. Really bad. The estimates are way off, so I ended up paying twice what I expected - didn't really have a choice at that point. They also required that I had the package re-packed (it was paper, so idk what's up with that) and that took them FOREVER. They spent like 4 days on that.
I paid a LOT for two day delivery. Bankrupted me. Then I get an email the next day saying it is estimated to arrive in 7 days. What the hell? So I contacted support, and they made me want to die. they were so condescending, made me feel like garbage. I'm not wealthy, so I can't afford to be thrown around like this, but I also can't do anything about it. I needed the delivery soon, and it's now going to be way past that. :(
I paid a LOT for two day delivery. Bankrupted me. Then I get an email the next day saying it is estimated to arrive in 7 days. What the hell? So I contacted support, and they made me want to die. they were so condescending, made me feel like garbage. I'm not wealthy, so I can't afford to be thrown around like this, but I also can't do anything about it. I needed the delivery soon, and it's now going to be way past that. :(
Unverified Customer
25 November 2025
Unknown Shipment Details
You need to trust the forward2me, as they will forward your order. This is the reason I checked trustpilot, before using it.
I don't regret it :D Shipping was forwarded from japan. It seem there was a customs problem (still don't know what) but they solved it and I got my order.
Just a note: You will see something like 20$ for DHL shipping. But you need to pay also your local VAT + customs once it arrive in your country and you can also add the insurance. So for a 300$ product, you can easly pay 100$ for DHL (insurance, shipping, customs, VAT, administration) just for sending it in your country.
I don't regret it :D Shipping was forwarded from japan. It seem there was a customs problem (still don't know what) but they solved it and I got my order.
Just a note: You will see something like 20$ for DHL shipping. But you need to pay also your local VAT + customs once it arrive in your country and you can also add the insurance. So for a 300$ product, you can easly pay 100$ for DHL (insurance, shipping, customs, VAT, administration) just for sending it in your country.
Thank you for your feedback! We’re glad to hear that your order arrived safely and that our team was able to resolve the customs issue. 😊
Unverified Customer
25 November 2025
Unknown Shipment Details
Jhe at forward2me Limited | York House, Green Lane West, Preston, PR3 1NJ, United Kingdom was prompt and quick to get my package out to my location.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jhe❤️
Unverified Customer
25 November 2025
Unknown Shipment Details
Jhe is fantastic helped me a lot to solve a problem, very kind and communicative!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jhe❤️
TERUHITO WATANABE
25 November 2025
UPS Express Saver
TW
ドイツのお店から日本への発送対応ができなかったため、こちらを利用できて欲しいものが手に入れることができました。
Many thanks for the 5 star review. 😊
Squagskink
24 November 2025
FedEx International Economy
S
Timely delivered- arrived unbroken necessary service in these crazy times allowing me to buy all around the world
Many thanks for the 5 star review. 😊
Unverified Customer
23 November 2025
Unknown Shipment Details
My parcel from the USA has been sitting at a post office in England for almost a month now. I am yet to receive any explanation as to why or when i am expected to receive the goods. Painfully slow.
Thank you for sharing your experience. Could you please provide the email address linked to your account or the account ID, so we can look into this further? Alternatively, you may raise the matter directly with Aims from our team to review what happened and see if we can find a resolution.
Unverified Customer
23 November 2025
Unknown Shipment Details
I trusted Forward2me to import an expensive guitar from England. They assured me everything would go well before I purchased. I learned too late that Forward2me knows absolutely nothing about customs. When UPS asked for forms and shipping numbers, Forward2me told me I had to figure everything out myself. They didn't even know what the forms were. They asked to be updated on the process without ever offering to help solve it. Ultimately the package ended up being destroyed after two months of miscommunication. If there is even a chance you will need customs form, please use an actual customs broker and not this company.
It’s unfortunate to hear this.
It’s important to note that we act primarily as a shipping and forwarding service and do not provide customs brokerage or clearance support. For items that require CITES documentation or other specialized import permits like musical instruments with certain types of wood we are not equipped to handle the necessary paperwork.
However, we are updating our process to flag these types of instruments in the future, ensuring customers are informed of the necessary requirements before shipping.
Thank you.
It’s important to note that we act primarily as a shipping and forwarding service and do not provide customs brokerage or clearance support. For items that require CITES documentation or other specialized import permits like musical instruments with certain types of wood we are not equipped to handle the necessary paperwork.
However, we are updating our process to flag these types of instruments in the future, ensuring customers are informed of the necessary requirements before shipping.
Thank you.
Kaitlyn Beaver
22 November 2025
FedEx Connect Plus
KB
In my case specifically, I had ordered a record that was an EU/UK release only. It just so happened to be one of my favourite artists and the LP was available to purchase before on tour only in the EU.
I used forward2me as my address and it worked! I live in USA, so this was my only chance. The packaging was phenomenal with the webbed cardboard for protection! It made it to me so quickly.
I think I intentionally picked FedEx as my carrier so I would get tracking. FedEx did not mess around and I had my beautiful record in no time, all the while I could track it.
I used forward2me as my address and it worked! I live in USA, so this was my only chance. The packaging was phenomenal with the webbed cardboard for protection! It made it to me so quickly.
I think I intentionally picked FedEx as my carrier so I would get tracking. FedEx did not mess around and I had my beautiful record in no time, all the while I could track it.
Many thanks for the 5 star review. 😊
Patrick Conway
22 November 2025
FedEx Connect Plus
PC
It just works
Many thanks for the 5 star review. 😊
Steven Kelley
21 November 2025
FedEx Connect Plus
SK
I had already verified the company as legit and it sure is!! Super unfortunate certain companies will not ship to the U.S but thankfully this worked out wonderfully. 10 out of 10 recommend 👌
Thanks for the 5 star review.
Richard Cramer
21 November 2025
UPS Express Saver
RC
great experience
Many thanks for the 5 star review. 😊
Unverified Customer
20 November 2025
Unknown Shipment Details
Fast and secure shipping, competitive prices and an accommodating customer service. Thanks!
S Jo
20 November 2025
FedEx International Economy
SJ
Forward2me continues to fail at resolving their mistakes. Your photos show the Tracking ID on the package you receive is correct and present but your receiving people assign it to a blank ticket. Not to my account. Then your customer service people do nothing to correct the issue when I contact you.
Hi Scott,
We previously reached out via email to discuss this issue and are currently awaiting your response.
Please let us know if you have any questions or need further clarification.
Best regards,
We previously reached out via email to discuss this issue and are currently awaiting your response.
Please let us know if you have any questions or need further clarification.
Best regards,
Unverified Customer
19 November 2025
Unknown Shipment Details
Had a prompt response from Jamie who answered clearly to my query and helped me to understand how to proceed.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jamie❤️
Annette
18 November 2025
DHL Express Worldwide
A
I'm happy that there is a way to be able to order merchandise from other countries that don't ship to the United States. With Forward2me it offersopportunities that weren't available before. Thanks!
Many thanks for the 5 star review. 😊
Unverified Customer
18 November 2025
Unknown Shipment Details
NICA was so nice to help me out ! A parcel delivered to FORWARD2ME UK was wrongly priced in my inbox . So sending it to my country Belgium would have meant overcharging in VAT . My confused mail was solved by NICA . Thanks !
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
18 November 2025
Unknown Shipment Details
I'm on my third order through the service, first was with the Japanese warehouse back in 2023 and this year I've had a package sent from the USA warehouse in October and am currently building another package to get it shipped in December. (yes, I could have gotten all of them in one, but in October I did not know that I would order extra items from other sellers that don't directly ship to Romania). Nica has been very helpful through my requests, as one of the orders I've sent to the USA warehouse got split into 2 shipments since one of the products is backordered. But to conclude, I am a happy, returning customer.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Andrew Reynolds
17 November 2025
FedEx Regional Economy
AR
Customer support helped enormously when, as a first-time user, I was confused as to how to proceed.
It took a while, but support was patient and understanding of my inexperience.
Will use them again.
It took a while, but support was patient and understanding of my inexperience.
Will use them again.
Many thanks for the 5 star review. 😊
真一 原田
16 November 2025
FedEx International Priority
��
初めて個人輸入をしましたが、とてもわかりやすく、輸送中も荷物の追跡ができて安心できました。荷物の到着も、とても早く届きました。非常に良い発送代理会社だと思います。
Many thanks for the 5 star review. 😊
Unverified Customer
15 November 2025
Unknown Shipment Details
Overall, the conpany is really easy to use and it is reliable. I particularly liked their customer service relations. The person that helped with my query and my parcel was helpful and informed me of every change throughout the whole process.
What I didn't particularly like is finding out my item was part of the dangerous goods (item was not listed on their prohibited/ banned / restricted / dangerous goods list. So this complicated the process.
Furthermore, my package that was 1.9kg came with a hefty £75 charge because of the weight. I also had to pay £54 to combine all 3 packages into one. When my delivery got here, they made no attempts to lighten the package. For example when I've ordered similar items from South Korea, the company I use for SK products have a delivery option to get rid of all original packaging to make the weight of parcel lighter so there's a cheaper delivery fee. I hope this is something forward2me can implement.
I was aware of all the above prior to using forward2me so I wouldn't class this as hidden costs. But the price point were certainly too steep for me to use this proxy again for a while.
What I didn't particularly like is finding out my item was part of the dangerous goods (item was not listed on their prohibited/ banned / restricted / dangerous goods list. So this complicated the process.
Furthermore, my package that was 1.9kg came with a hefty £75 charge because of the weight. I also had to pay £54 to combine all 3 packages into one. When my delivery got here, they made no attempts to lighten the package. For example when I've ordered similar items from South Korea, the company I use for SK products have a delivery option to get rid of all original packaging to make the weight of parcel lighter so there's a cheaper delivery fee. I hope this is something forward2me can implement.
I was aware of all the above prior to using forward2me so I wouldn't class this as hidden costs. But the price point were certainly too steep for me to use this proxy again for a while.
Jeffrey Latham
14 November 2025
FedEx International Priority
JL
Fast shipping.
Many thanks for the 5 star review. 😊
Charles Beebe
14 November 2025
FedEx Connect Plus
CB
Shipped from UK to USA.
This forwarding service was a great choice. The enrollment process was very simple, the setup and instructions well understood, the service was efficient and my package was delivered in a short time. Tracking was available the whole way to my door. I am very pleased with the service provided.
Highly recommend it, will use it again if needed.
This forwarding service was a great choice. The enrollment process was very simple, the setup and instructions well understood, the service was efficient and my package was delivered in a short time. Tracking was available the whole way to my door. I am very pleased with the service provided.
Highly recommend it, will use it again if needed.
Many thanks for the 5 star review. 😊
Anja Schweizer
14 November 2025
UPS Standard Single
AS
I recieved 2 damaged books with some dents and dog-ears in them. But I don't know, if it happened at the shipment to the Forward2Me facility or while being shipped to me, because it was repackaged at the facility.
We’re very sorry to hear that they arrived in this condition.
To help us investigate, could you please provide photos of the damages at info@forward2me.com? Once we have them, we can determine whether the issue occurred during shipment to our facility or during delivery to you, and advise on the next steps.
We appreciate your patience and will do our best to resolve this quickly.
To help us investigate, could you please provide photos of the damages at info@forward2me.com? Once we have them, we can determine whether the issue occurred during shipment to our facility or during delivery to you, and advise on the next steps.
We appreciate your patience and will do our best to resolve this quickly.
Unverified Customer
13 November 2025
Unknown Shipment Details
Kyla sorted out an issue for me that occurred at my Japan forwarding address. The customer service at Forward2me is second to none. They listen, understand and sort the problem quickly. I highly recommend this forwarding service. They are so fast and the prices reasonable :)
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Kyla.❤️
Unverified Customer
13 November 2025
Unknown Shipment Details
Forward2mе US,A ridiculous company that once sent three times that were not on the restricted list refused to send them. Be careful not to be fooled.
Before I sent the package, there was no information indicating that these letters were considered restricted items. There was no restricted listing. After my package arrived, they told me it was restricted. After a week of negotiation, I was asked to pay additional fees.
I feel like I’m being held hostage. Here is what they said:
‘If you do not agree to the additional fee required to process your shipment under these policies, we unfortunately cannot proceed with shipping your parcel.’”
A rogue company — stay away.
Before I sent the package, there was no information indicating that these letters were considered restricted items. There was no restricted listing. After my package arrived, they told me it was restricted. After a week of negotiation, I was asked to pay additional fees.
I feel like I’m being held hostage. Here is what they said:
‘If you do not agree to the additional fee required to process your shipment under these policies, we unfortunately cannot proceed with shipping your parcel.’”
A rogue company — stay away.
Thanks for the feedback.
Financial cards are restricted to ship with our services.
We would like to clarify that we are a parcel forwarding company, not a document mail service. This means we follow specific shipping policies and procedures for certain items.
Please check our Prohibited and Restricted page here https://www.forward2me.com/prohibited-items/
Financial cards are restricted to ship with our services.
We would like to clarify that we are a parcel forwarding company, not a document mail service. This means we follow specific shipping policies and procedures for certain items.
Please check our Prohibited and Restricted page here https://www.forward2me.com/prohibited-items/
Unverified Customer
13 November 2025
Unknown Shipment Details
I had a package that required a quick quantity verification, and Forward2Me handled it perfectly. The team arranged an inventory check, confirmed everything clearly, and kept me updated throughout the process.
The service was fast, professional, and very reassuring. I truly appreciate the care they took with my items and the excellent communication from their support team.
I’m very pleased with the overall experience and will happily continue using Forward2Me. Highly recommended.
The service was fast, professional, and very reassuring. I truly appreciate the care they took with my items and the excellent communication from their support team.
I’m very pleased with the overall experience and will happily continue using Forward2Me. Highly recommended.
Many thanks for the 5 star review. 😊
Unverified Customer
13 November 2025
Unknown Shipment Details
Forward2me provides the opportunity to make purchases in countries and stores that otherwise would be impossible, such as Germany. It solves the problem of a retailer that won’t ship out of the EU or out of country to places like Australia. I’ve used F2M several times out of the UK and Germany. This latest purchase I was greatly helped by Joyce in sorting out a problem. The help assistance is always excellent and Joyce was great.
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Joyce.❤️
Unverified Customer
13 November 2025
Unknown Shipment Details
Also I had very pleasant experience with the customer help, thanks Jhe
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jhe❤️
Unverified Customer
13 November 2025
Unknown Shipment Details
Excellent company!
Many thanks for the 5 star review. 😊