Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
13 August 2026
Unknown Shipment Details
I had an excellent experience with forward2me's customer service. Jhe from the Customer Experience team was incredibly helpful, polite, and very quick to respond to my inquiries. Everything went smoothly, and I felt truly valued as a customer. Highly recommended!
Unverified Customer
13 August 2026
Unknown Shipment Details
My package was a genuinely difficult case: a 122-inch rolled screen that exceeded every courier's length limit, meaning the only standard option was dedicated freight at a quote of nearly $4,000 - several times the item's value. It sat in the US warehouse for a long time (months of waiting, presumably an overloaded warehouse). Honestly, I was close to writing the item off.
Then the support team turned it around completely. Joyce took ownership of the case, storage fees for the whole waiting period were waived without me having to fight for it, and the Delaware warehouse team agreed to a custom request: unrolling the screen and folding it, so it fit within normal courier limits. Shipping cost dropped from $3,872 to $272, and the package arrived in Austria without issues.
Thank you Joyce, and thank you to the Delaware warehouse team.
Then the support team turned it around completely. Joyce took ownership of the case, storage fees for the whole waiting period were waived without me having to fight for it, and the Delaware warehouse team agreed to a custom request: unrolling the screen and folding it, so it fit within normal courier limits. Shipping cost dropped from $3,872 to $272, and the package arrived in Austria without issues.
Thank you Joyce, and thank you to the Delaware warehouse team.
Unverified Customer
13 August 2026
Unknown Shipment Details
Amazing forwarding service. Smooth process and arrived with me in the UK from both the USA and Japan really quickly - actually quicker than domestic postage in the UK! Thank you so much!
Thank you for your wonderful review. We’re delighted to hear that your shipments from both the USA and Japan arrived in the UK so quickly, and it’s great to know that the process was smooth from start to finish.
We really appreciate you choosing forward2me and trusting us with your parcels. Thank you for taking the time to share your experience.
We really appreciate you choosing forward2me and trusting us with your parcels. Thank you for taking the time to share your experience.
Unverified Customer
12 August 2026
Unknown Shipment Details
Very disappointing experience with Forward2Me.
I had a parcel containing an empty e-cigarette atomizer that I wanted forwarded to France. Before ordering, I checked their published prohibited and restricted items lists, and this type of item was not listed as prohibited.
After the parcel arrived at their warehouse, they refused to forward it.
When I called customer service, I was first told this was because of a new rule introduced after they had problems shipping these products to the US. I pointed out that my parcel was going to France, not the US. I was then told that they had also had problems within the EU.
When I asked which regulation prevented them from shipping it to France, the representative then told me that there was actually no regulation preventing it and that this was simply an internal Forward2Me rule.
I explained that if this is their internal policy, their website should clearly reflect it so customers can know before sending goods to their warehouse. When I asked when this internal rule had been introduced, she told me she didn't know.
The whole conversation gave me the impression that explanations were being made up as we went along rather than there being a clear, documented policy.
The result is that I have wasted both time and money. The retailer does not accept a return in this situation, and Forward2Me's proposed option is essentially to destroy the item.
What made the experience particularly unacceptable was the customer service. When I asked the representative how Forward2Me intended to make the situation right, she told me to “contact customer service.” I pointed out that I was already speaking to customer service, and shortly afterwards she hung up on me.
I understand that a forwarding company is entitled to have its own restrictions. What I don't accept is taking delivery of customers' goods while those restrictions are not clearly disclosed on the published prohibited items lists, then giving contradictory explanations once the parcel is already in their possession.
Edit/Update:
After posting this review, I escalated the issue to management. Head of Global Shipping personally reviewed the case and responded very quickly.
She confirmed that the item itself was not prohibited from being imported into France and clarified that the issue was related to carrier restrictions rather than French regulations.
The prohibited-item restriction on my parcel has now been removed.
I still think the initial handling of the case and the contradictory information I received from customer service were poor, and it should not have required escalation to management to get a clear answer. However, once the issue reached the right person, it was handled quickly, professionally, and with a satisfactory resolution.
I originally gave one star because of the initial experience. I am leaving the original review below for context, but I wanted to add this update to fairly reflect how the situation was ultimately resolved.
I had a parcel containing an empty e-cigarette atomizer that I wanted forwarded to France. Before ordering, I checked their published prohibited and restricted items lists, and this type of item was not listed as prohibited.
After the parcel arrived at their warehouse, they refused to forward it.
When I called customer service, I was first told this was because of a new rule introduced after they had problems shipping these products to the US. I pointed out that my parcel was going to France, not the US. I was then told that they had also had problems within the EU.
When I asked which regulation prevented them from shipping it to France, the representative then told me that there was actually no regulation preventing it and that this was simply an internal Forward2Me rule.
I explained that if this is their internal policy, their website should clearly reflect it so customers can know before sending goods to their warehouse. When I asked when this internal rule had been introduced, she told me she didn't know.
The whole conversation gave me the impression that explanations were being made up as we went along rather than there being a clear, documented policy.
The result is that I have wasted both time and money. The retailer does not accept a return in this situation, and Forward2Me's proposed option is essentially to destroy the item.
What made the experience particularly unacceptable was the customer service. When I asked the representative how Forward2Me intended to make the situation right, she told me to “contact customer service.” I pointed out that I was already speaking to customer service, and shortly afterwards she hung up on me.
I understand that a forwarding company is entitled to have its own restrictions. What I don't accept is taking delivery of customers' goods while those restrictions are not clearly disclosed on the published prohibited items lists, then giving contradictory explanations once the parcel is already in their possession.
Edit/Update:
After posting this review, I escalated the issue to management. Head of Global Shipping personally reviewed the case and responded very quickly.
She confirmed that the item itself was not prohibited from being imported into France and clarified that the issue was related to carrier restrictions rather than French regulations.
The prohibited-item restriction on my parcel has now been removed.
I still think the initial handling of the case and the contradictory information I received from customer service were poor, and it should not have required escalation to management to get a clear answer. However, once the issue reached the right person, it was handled quickly, professionally, and with a satisfactory resolution.
I originally gave one star because of the initial experience. I am leaving the original review below for context, but I wanted to add this update to fairly reflect how the situation was ultimately resolved.
Thank you for taking the time to provide such detailed feedback. We are sorry that your experience and the communication you received did not meet the standard we expect.
We have reviewed your shipment and the specific item in question, the Wotofo Serpent Elevate RTA. We can confirm that this is an empty atomiser component and does not contain e-liquid, nicotine or a battery. We have not identified a specific French import regulation that prohibits this particular item.
The issue is instead related to carrier restrictions. Some of the courier services available through our platform restrict electronic cigarettes and their components, and these restrictions can apply to components even when they do not contain a battery or liquid. This was the basis for the restriction initially applied to your parcel.
We accept that this distinction was not explained clearly during your telephone conversation, and we apologise for the contradictory information you received. We have therefore reviewed the situation and offered you two options: we can remove the restriction and allow you to proceed with shipping, subject to the selected courier accepting the item, or we can arrange the return of the item to you free of charge.
We have also taken your comments regarding our published restricted-item information and the handling of your call seriously. We agree that customers should receive clear and consistent information about restrictions before sending goods to our warehouse.
We hope the options now offered provide a fair resolution and that you will reconsider your experience with us following our review.
We have reviewed your shipment and the specific item in question, the Wotofo Serpent Elevate RTA. We can confirm that this is an empty atomiser component and does not contain e-liquid, nicotine or a battery. We have not identified a specific French import regulation that prohibits this particular item.
The issue is instead related to carrier restrictions. Some of the courier services available through our platform restrict electronic cigarettes and their components, and these restrictions can apply to components even when they do not contain a battery or liquid. This was the basis for the restriction initially applied to your parcel.
We accept that this distinction was not explained clearly during your telephone conversation, and we apologise for the contradictory information you received. We have therefore reviewed the situation and offered you two options: we can remove the restriction and allow you to proceed with shipping, subject to the selected courier accepting the item, or we can arrange the return of the item to you free of charge.
We have also taken your comments regarding our published restricted-item information and the handling of your call seriously. We agree that customers should receive clear and consistent information about restrictions before sending goods to our warehouse.
We hope the options now offered provide a fair resolution and that you will reconsider your experience with us following our review.
Unverified Customer
12 August 2026
Unknown Shipment Details
Updated review and rating : Wens very kindly emailed a solution and issue was sorted in a very professional manner. Thank you .
Started a great experience. I sent them my MSDS and types of shipping for my product after I had with all Authorites that my products were not hazardous goods and it was confirmed by them I could use any shipping types they had. Ordered my product got it shipped for it to be marked hazardous, I sent an email and after a few back and forward hazardous was removed. But I sent another one after that response and nothing as it won't let me send it the way that was told I could. The time for return has passed and now I need to pay about 60.00 more in shipping than I thought or lose 120.00 in purchases and dispose of the product but I need them. Still no reply to my email 5th Aug asking why I was told I could use the service I asked about.
Started a great experience. I sent them my MSDS and types of shipping for my product after I had with all Authorites that my products were not hazardous goods and it was confirmed by them I could use any shipping types they had. Ordered my product got it shipped for it to be marked hazardous, I sent an email and after a few back and forward hazardous was removed. But I sent another one after that response and nothing as it won't let me send it the way that was told I could. The time for return has passed and now I need to pay about 60.00 more in shipping than I thought or lose 120.00 in purchases and dispose of the product but I need them. Still no reply to my email 5th Aug asking why I was told I could use the service I asked about.
Unverified Customer
11 August 2026
Unknown Shipment Details
I had a parcel unable to be shipped and Elvie could not have been more helpful in organising the return to sender. Great service which I have used in the past and will definitely use again.
Thank you for your fantastic review. We're so pleased to hear that Elvie was able to help organise the return to sender and make what could have been a difficult situation straightforward for you.
It's wonderful to hear that you've used forward2me previously and that you'd choose us again. We'll be sure to pass your kind words on to Elvie.
Thank you for your continued support.
It's wonderful to hear that you've used forward2me previously and that you'd choose us again. We'll be sure to pass your kind words on to Elvie.
Thank you for your continued support.
SELMA BARRON
11 August 2026
FedEx Connect Plus
SB
Fast shipping
Thank you for your 5-star review. We're delighted to hear you were happy with the speed of your shipment. We really appreciate you choosing forward2me and taking the time to share your feedback.
Mark King
11 August 2026
FedEx Connect Plus
MK
The Forward2Me UK team are excellent! They communicate on the status of orders and provide quick overturn with deliveries.
Thank you for your lovely feedback. We're really pleased to hear that you've had such a positive experience with our UK team.
Keeping customers informed and providing a quick and efficient service are both very important to us, so it's great to know the team is getting this right.
Thank you for choosing forward2me and for taking the time to leave us a review.
Keeping customers informed and providing a quick and efficient service are both very important to us, so it's great to know the team is getting this right.
Thank you for choosing forward2me and for taking the time to leave us a review.
Unverified Customer
11 August 2026
Unknown Shipment Details
★★★★★★★★★★
I had a very complicated issue with my packages, and Joyce was extremely helpful throughout the whole process. She was patient, professional, and took the time to understand my situation and investigate the issue properly.
She communicated clearly, followed up with the warehouse team, provided the information and photos I needed, and helped me resolve the issue. I really appreciate her effort and excellent customer service.
Thank you, Joyce, for your patience and support. I highly recommend her customer service
I had a very complicated issue with my packages, and Joyce was extremely helpful throughout the whole process. She was patient, professional, and took the time to understand my situation and investigate the issue properly.
She communicated clearly, followed up with the warehouse team, provided the information and photos I needed, and helped me resolve the issue. I really appreciate her effort and excellent customer service.
Thank you, Joyce, for your patience and support. I highly recommend her customer service
Thank you so much for your wonderful feedback. We're delighted to hear that Joyce was able to help you through what sounds like a particularly complicated situation.
Her patience, clear communication and willingness to investigate the issue thoroughly are exactly the qualities we want our customers to experience. We’ll be sure to share your kind words with Joyce, as we know how much our team appreciates this recognition.
Thank you for taking the time to share your experience and for recommending our service. We’re very pleased we could help get everything resolved for you.
Her patience, clear communication and willingness to investigate the issue thoroughly are exactly the qualities we want our customers to experience. We’ll be sure to share your kind words with Joyce, as we know how much our team appreciates this recognition.
Thank you for taking the time to share your experience and for recommending our service. We’re very pleased we could help get everything resolved for you.
Unverified Customer
11 August 2026
Unknown Shipment Details
TheThey take days to respond and offer no real assistance. So far, they have charged me over $110, yet the shipments are still pending—including one that has been lost for more than a month. You need to be careful and double-check everything with them.y reply after days which
Update: It has been over three days with no response from them. They had asked me to arrange for a shipping company to pick up the product, but I have heard nothing since, resulting in yet another financial loss for me because of them.
Update: It has been over three days with no response from them. They had asked me to arrange for a shipping company to pick up the product, but I have heard nothing since, resulting in yet another financial loss for me because of them.
We're sorry to hear that you've been unhappy with your experience. We take concerns about communication, delays and outstanding shipments seriously, and we'd like the opportunity to look into what has happened.
Unfortunately, we can't identify your account from the information provided in this review. If you could contact our Customer Experience team at info@forward2me.com with your account or shipment details, we can investigate the issues you've raised and provide you with an update.
We appreciate your feedback and hope we can resolve your concerns.
Unfortunately, we can't identify your account from the information provided in this review. If you could contact our Customer Experience team at info@forward2me.com with your account or shipment details, we can investigate the issues you've raised and provide you with an update.
We appreciate your feedback and hope we can resolve your concerns.
Unverified Customer
10 August 2026
Unknown Shipment Details
First time doing shipping like this, was very stressed out, but Jamie was absolutely brilliant, while I was panicking hoping I got everything correct, Jaime was calm and collected and messaged me straight away, with a great answer, that put my mind at ease. My package came from Austria to the warehouse in Schwedter in Germany flawlessly and is being shipped to South Africa. Great service from Jamie and Forward2Me, thanks so much guys!
Thank you so much for your wonderful feedback! 😊
We completely understand how stressful your first international shipment can feel, so we’re delighted to hear that Jamie was able to put your mind at ease and guide you through the process.
We’ll be sure to share your kind words with Jamie — it’s fantastic to hear that they were calm, responsive, and helpful when you needed it most.
We’re also glad to hear your parcel made it safely from Austria to our warehouse in Germany and is now on its way to South Africa. 🌍📦
We completely understand how stressful your first international shipment can feel, so we’re delighted to hear that Jamie was able to put your mind at ease and guide you through the process.
We’ll be sure to share your kind words with Jamie — it’s fantastic to hear that they were calm, responsive, and helpful when you needed it most.
We’re also glad to hear your parcel made it safely from Austria to our warehouse in Germany and is now on its way to South Africa. 🌍📦
disco
10 August 2026
FedEx Connect Plus
D
Compared with large U.S.-based forwarding services such as My〇S, I have found forward2me to be exceptionally attentive and responsive.
Whenever I have a question or request, their team responds properly and handles the issue smoothly and efficiently. Communication is clear, and I never feel that my requests are being left unattended.
When having packages shipped from overseas, there is always some concern about whether everything will arrive safely. For me, the most important qualities in an international forwarding service are reliable communication, quick handling of requests, and knowing that any issue will be properly followed up rather than ignored.
forward2me has all of these qualities, which gives me great peace of mind when using their service.
I feel confident entrusting my international shipments to forward2me and would highly recommend them to anyone looking for a reliable and responsive forwarding service.
Whenever I have a question or request, their team responds properly and handles the issue smoothly and efficiently. Communication is clear, and I never feel that my requests are being left unattended.
When having packages shipped from overseas, there is always some concern about whether everything will arrive safely. For me, the most important qualities in an international forwarding service are reliable communication, quick handling of requests, and knowing that any issue will be properly followed up rather than ignored.
forward2me has all of these qualities, which gives me great peace of mind when using their service.
I feel confident entrusting my international shipments to forward2me and would highly recommend them to anyone looking for a reliable and responsive forwarding service.
Thank you so much for taking the time to share such thoughtful and detailed feedback! ⭐
We’re absolutely delighted to hear that you’ve found Forward2me reliable, responsive, and trustworthy. We know that international shipping can come with a lot of uncertainty, so providing clear communication, quick assistance, and genuine follow-through is incredibly important to us.
It’s wonderful to know that our team has given you peace of mind and that you feel confident entrusting your international shipments to us. Your kind words about our responsiveness and customer service mean a lot to the whole team.
We’re absolutely delighted to hear that you’ve found Forward2me reliable, responsive, and trustworthy. We know that international shipping can come with a lot of uncertainty, so providing clear communication, quick assistance, and genuine follow-through is incredibly important to us.
It’s wonderful to know that our team has given you peace of mind and that you feel confident entrusting your international shipments to us. Your kind words about our responsiveness and customer service mean a lot to the whole team.
Unverified Customer
10 August 2026
Unknown Shipment Details
Great support service! There was a little hiccup with the delivery (not Forward2me fault), but Rose helped to resolve everything really fast. Exceptional! Will definitely use them again.
Thank you so much for your fantastic feedback! ⭐
We’re really pleased to hear that Rose was able to step in and resolve the delivery issue quickly. We know that even when something is outside our control, having someone there to help makes all the difference.
We’re really pleased to hear that Rose was able to step in and resolve the delivery issue quickly. We know that even when something is outside our control, having someone there to help makes all the difference.
Unverified Customer
10 August 2026
Unknown Shipment Details
The perfect company for fast shipping
And everything by just press a button via their
Web-site
Also they had a professional staff ( NICA )
Wich will help you and solve any problem
You face even on weekend day
And everything by just press a button via their
Web-site
Also they had a professional staff ( NICA )
Wich will help you and solve any problem
You face even on weekend day
Thank you so much for your wonderful feedback! ⭐
We’re delighted to hear that you’ve found Forward2me fast, convenient, and easy to use. It’s fantastic to know that our website makes managing your shipments simple, just a few clicks away!
We’ll be especially happy to share your kind words with Nica. It’s great to hear that she was able to provide professional support and help resolve your issue, even over the weekend. 😊
We’re delighted to hear that you’ve found Forward2me fast, convenient, and easy to use. It’s fantastic to know that our website makes managing your shipments simple, just a few clicks away!
We’ll be especially happy to share your kind words with Nica. It’s great to hear that she was able to provide professional support and help resolve your issue, even over the weekend. 😊
Unverified Customer
09 August 2026
Unknown Shipment Details
muito satisfeito, resolveram meu problema bem rapido e enviaram e embalaram mais rapido ainda! recomendado pelo brasil!
Thank you so much for your wonderful feedback! 😊
We’re delighted to hear that we were able to resolve your issue quickly and that your package was packed and shipped even faster!
It’s fantastic to know that you’re so satisfied with our service. Thank you for your trust and for recommending Forward2me to others in Brazil! 🇧🇷📦
We’re delighted to hear that we were able to resolve your issue quickly and that your package was packed and shipped even faster!
It’s fantastic to know that you’re so satisfied with our service. Thank you for your trust and for recommending Forward2me to others in Brazil! 🇧🇷📦
Unverified Customer
09 August 2026
Unknown Shipment Details
Excellent service. I recommend it to everyone. I used the warehouse in Delaware, USA, for a shipment to Italy, and the customer care team—including Jus, Rica, and Honey-Angela—were all kind and quick to answer my questions. I will certainly use them again for future shipments. Many thanks. Regards, Niccolò
Thank you so much, Niccolò, for your wonderful feedback! ⭐
We’re delighted to hear that your shipment from our Delaware warehouse to Italy went smoothly and that our customer care team was able to provide the quick and friendly support you needed.
We’ll be sure to share your kind words with Jus, Rica, and Honey-Angela — they’ll be very happy to know that their assistance made a positive difference. 😊
We’re delighted to hear that your shipment from our Delaware warehouse to Italy went smoothly and that our customer care team was able to provide the quick and friendly support you needed.
We’ll be sure to share your kind words with Jus, Rica, and Honey-Angela — they’ll be very happy to know that their assistance made a positive difference. 😊
Unverified Customer
08 August 2026
Unknown Shipment Details
I am very satisfied with the work of the support team. There were several occasions when I was unsure about something, but they always responded quickly and clearly. I always received a response within 24 hours, even on weekends.
The support team was consistently very kind, helpful, and patient. Although I contacted them several times with different questions and requests, they were always willing to help and managed to find a solution every time.
I really appreciate their excellent customer service and the support they provided throughout the process. I used the German warehouse for shipping within the EU, and Jamie was my main point of contact. I would especially like to thank Jamie for being so kind, helpful, and responsive throughout the whole process.
The support team was consistently very kind, helpful, and patient. Although I contacted them several times with different questions and requests, they were always willing to help and managed to find a solution every time.
I really appreciate their excellent customer service and the support they provided throughout the process. I used the German warehouse for shipping within the EU, and Jamie was my main point of contact. I would especially like to thank Jamie for being so kind, helpful, and responsive throughout the whole process.
Thank you so much for taking the time to share such thoughtful feedback! ⭐
We’re absolutely delighted to hear that you had such a positive experience with our support team and that you consistently received clear and helpful responses, even on weekends.
It’s especially wonderful to hear about your experience with Jamie. We’ll be sure to pass on your kind words — knowing that Jamie was patient, responsive, and always willing to find a solution will mean a lot to them. 😊
We’re also glad that our German warehouse service made your EU shipments smooth and straightforward. Providing reliable support and peace of mind throughout the shipping process is exactly what we aim for.
We’re absolutely delighted to hear that you had such a positive experience with our support team and that you consistently received clear and helpful responses, even on weekends.
It’s especially wonderful to hear about your experience with Jamie. We’ll be sure to pass on your kind words — knowing that Jamie was patient, responsive, and always willing to find a solution will mean a lot to them. 😊
We’re also glad that our German warehouse service made your EU shipments smooth and straightforward. Providing reliable support and peace of mind throughout the shipping process is exactly what we aim for.
Atul Ingale
07 August 2026
FedEx International Priority
AI
Professional fast courteous …. Keep it up
Thank you for your kind feedback. We're pleased to know that you found our service professional, fast, and courteous. We look forward to assisting you with your future shipments!
Unverified Customer
07 August 2026
Unknown Shipment Details
This person only rated the service without leaving any comment.
Unverified Customer
07 August 2026
Unknown Shipment Details
Incredible customer service and brilliant warehouse packing!
I recently used forward2me’s Germany warehouse to ship a large, complex order of automotive components to Abu Dhabi, and the experience was absolutely outstanding.
Because my order contained delicate paper engine filters alongside heavy structural steel car parts, I was very concerned about shipping damage and volumetric weight optimization. The warehouse team did a flawless job repacking my items. They completely discarded the oversized transit boxes to save me money on shipping space, removed restricted grease packets to clear aviation rules, and packed the fragile filters perfectly safe from the heavy metal rods. The final actual weight and volumetric weight were a perfect, cost-efficient match!
I want to give a massive, special thanks to Nica from customer support. When my dashboard temporarily locked me out from making changes, Nica stepped in immediately. She was incredibly professional, handled my complicated customs invoice consolidation seamlessly, and double-checked all safety compliance questions to make sure my package wouldn't face any airport delays. Thanks to her quick communication, my shipment was released for dispatch with fully pre-paid duties, giving me total peace of mind
This was my very first time using an international freight forwarder, and forward2me made it completely stress-free. I highly recommend their service and will definitely be using them for all my future automotive shipments!
I recently used forward2me’s Germany warehouse to ship a large, complex order of automotive components to Abu Dhabi, and the experience was absolutely outstanding.
Because my order contained delicate paper engine filters alongside heavy structural steel car parts, I was very concerned about shipping damage and volumetric weight optimization. The warehouse team did a flawless job repacking my items. They completely discarded the oversized transit boxes to save me money on shipping space, removed restricted grease packets to clear aviation rules, and packed the fragile filters perfectly safe from the heavy metal rods. The final actual weight and volumetric weight were a perfect, cost-efficient match!
I want to give a massive, special thanks to Nica from customer support. When my dashboard temporarily locked me out from making changes, Nica stepped in immediately. She was incredibly professional, handled my complicated customs invoice consolidation seamlessly, and double-checked all safety compliance questions to make sure my package wouldn't face any airport delays. Thanks to her quick communication, my shipment was released for dispatch with fully pre-paid duties, giving me total peace of mind
This was my very first time using an international freight forwarder, and forward2me made it completely stress-free. I highly recommend their service and will definitely be using them for all my future automotive shipments!
Thank you for sharing such detailed feedback. We're delighted to hear that you were pleased with the care taken by our warehouse team, particularly with the repacking and handling of your shipment.
We're also glad that Nica was able to assist you promptly and professionally, helping ensure everything was arranged smoothly for dispatch.
We appreciate your recommendation and look forward to supporting you with your future automotive shipments!
We're also glad that Nica was able to assist you promptly and professionally, helping ensure everything was arranged smoothly for dispatch.
We appreciate your recommendation and look forward to supporting you with your future automotive shipments!
Farmgirl
07 August 2026
FedEx International Economy
F
A certain carrier decided, mid trip, that they couldn’t deliver my order. It was already paid for and the import fees were paid to the carrier. F2M retrieved the package, checked that nothing was damaged, and sent it on with no delay or hassle. The customer service is outstanding and I highly recommend F2M for all of your international shipping.
Thank you for your fantastic 5-star review.
We're delighted we were able to step in and help when your shipment encountered an unexpected issue with the carrier. Our team always aims to make the process as smooth and stress-free as possible, so it's wonderful to hear that your parcel was quickly recovered, checked and sent on without delay.
Thank you for your kind words about our customer service and for recommending forward2me. We truly appreciate your support and look forward to assisting you with your future international shipping needs.
We're delighted we were able to step in and help when your shipment encountered an unexpected issue with the carrier. Our team always aims to make the process as smooth and stress-free as possible, so it's wonderful to hear that your parcel was quickly recovered, checked and sent on without delay.
Thank you for your kind words about our customer service and for recommending forward2me. We truly appreciate your support and look forward to assisting you with your future international shipping needs.
Unverified Customer
06 August 2026
Unknown Shipment Details
⭐⭐⭐⭐⭐
I had an excellent experience with Forward2Me. Their customer service is truly outstanding, and the entire process was handled professionally and efficiently.
A special thank you to **NICA**, who went above and beyond to assist me. She was patient, responsive, and resolved my request quickly, keeping me informed every step of the way. Her professionalism and dedication made the whole experience smooth and stress-free.
I was also impressed by how quickly my refund request was processed. It is rare to find a company that combines fast service with such a high level of customer care.
Thank you to the entire **Forward2Me** team and management for maintaining such excellent service. I highly recommend Forward2Me to anyone looking for a reliable parcel forwarding company, and I will definitely continue using your services in the future.
I had an excellent experience with Forward2Me. Their customer service is truly outstanding, and the entire process was handled professionally and efficiently.
A special thank you to **NICA**, who went above and beyond to assist me. She was patient, responsive, and resolved my request quickly, keeping me informed every step of the way. Her professionalism and dedication made the whole experience smooth and stress-free.
I was also impressed by how quickly my refund request was processed. It is rare to find a company that combines fast service with such a high level of customer care.
Thank you to the entire **Forward2Me** team and management for maintaining such excellent service. I highly recommend Forward2Me to anyone looking for a reliable parcel forwarding company, and I will definitely continue using your services in the future.
Thank you so much for your fantastic 5-star review and for taking the time to share your experience.
We're delighted to hear that you were impressed with both our service and the speed at which your refund was processed. It's especially rewarding to know that Nica made such a positive impact by providing patient, professional and responsive support throughout.
We'll be sure to pass your kind words on to Nica and the rest of the team, they'll be thrilled to know their efforts are appreciated.
Thank you again for your recommendation and for choosing forward2me. We look forward to assisting you again in the future.
We're delighted to hear that you were impressed with both our service and the speed at which your refund was processed. It's especially rewarding to know that Nica made such a positive impact by providing patient, professional and responsive support throughout.
We'll be sure to pass your kind words on to Nica and the rest of the team, they'll be thrilled to know their efforts are appreciated.
Thank you again for your recommendation and for choosing forward2me. We look forward to assisting you again in the future.
Unverified Customer
06 August 2026
Unknown Shipment Details
Jhe from the Germany branch guided me expertly through the issues I was having.
Thank you for your wonderful 5-star review.
We're delighted to hear that Jhe was able to guide you through the issues you were experiencing. Providing knowledgeable, friendly support is something we take great pride in, and it's fantastic to know Jhe made your experience a positive one.
We truly appreciate your feedback and thank you for choosing forward2me.
We're delighted to hear that Jhe was able to guide you through the issues you were experiencing. Providing knowledgeable, friendly support is something we take great pride in, and it's fantastic to know Jhe made your experience a positive one.
We truly appreciate your feedback and thank you for choosing forward2me.
Unverified Customer
05 August 2026
Unknown Shipment Details
Shout-out to Rose from the UK! She reached out to let me know that I'd need to fill out a footwear form so there weren't any surprises :D
Package delivery was quick, I felt like I had a pretty good idea of what the final pay would be, the delivery options were good, I was even able to pay my duties early. 10/10
Package delivery was quick, I felt like I had a pretty good idea of what the final pay would be, the delivery options were good, I was even able to pay my duties early. 10/10
We're happy to hear you had a smooth experience! I'll be sure to pass your kind words on to Rose. I'm glad she was able to let you know about the footwear form in advance and help avoid any surprises.
It's also great to know the delivery was quick, the costs were clear, and that paying your duties in advance made the process easier.
We hope to assist you again in the future!
It's also great to know the delivery was quick, the costs were clear, and that paying your duties in advance made the process easier.
We hope to assist you again in the future!
Unverified Customer
05 August 2026
Unknown Shipment Details
I basically transferred one of my own extremely important and sentimental package to someone’s inbox!I was so stressed and one of the workers contacted me and fixed the problem super fast!!I’ve been using them for 6/7 months and by far are they the best
Parcel service in the world hands down
Parcel service in the world hands down
Thank you so much for taking the time to share your experience.
We completely understand how stressful it can be when a parcel contains items that are personally important or sentimental, so we're really pleased to hear that our team was able to step in, resolve the issue quickly, and give you peace of mind.
It's fantastic to know that you've been using forward2me for the past 6–7 months and that you've had such a positive experience with our service. We'll be sure to share your kind words with the team member who helped you.
Thank you for choosing forward2me, and we look forward to continuing to support your future shipments.
We completely understand how stressful it can be when a parcel contains items that are personally important or sentimental, so we're really pleased to hear that our team was able to step in, resolve the issue quickly, and give you peace of mind.
It's fantastic to know that you've been using forward2me for the past 6–7 months and that you've had such a positive experience with our service. We'll be sure to share your kind words with the team member who helped you.
Thank you for choosing forward2me, and we look forward to continuing to support your future shipments.
Unverified Customer
05 August 2026
Unknown Shipment Details
Lack of transparency around charges will leave you extremely out of pocket. 3x cost of original goods to ship from US to EU.
Thank you for taking the time to share your feedback.
We're sorry to hear that you were disappointed with the shipping cost.
From your comments, it appears your shipment contained perfume, which is classified as Dangerous Goods for air transport. These shipments must comply with strict IATA regulations, including the use of approved packaging, additional hazard labels, and specific documentation. In many cases, parcels also need to be repacked into a larger carton to ensure all required labels can be displayed correctly and safely.
We understand that these requirements can significantly increase the shipping cost. To help customers make an informed decision before shipping, we provide a dedicated perfume shipping quote on our website, which includes the additional Dangerous Goods handling charges.
We'd also like to clarify that we do not add a markup to courier charges. The shipping costs we quote reflect the courier's fees, along with any mandatory Dangerous Goods handling required to transport these items safely and legally.
We appreciate your feedback and will continue looking for ways to make our pricing and shipping requirements as clear as possible for customers.
We're sorry to hear that you were disappointed with the shipping cost.
From your comments, it appears your shipment contained perfume, which is classified as Dangerous Goods for air transport. These shipments must comply with strict IATA regulations, including the use of approved packaging, additional hazard labels, and specific documentation. In many cases, parcels also need to be repacked into a larger carton to ensure all required labels can be displayed correctly and safely.
We understand that these requirements can significantly increase the shipping cost. To help customers make an informed decision before shipping, we provide a dedicated perfume shipping quote on our website, which includes the additional Dangerous Goods handling charges.
We'd also like to clarify that we do not add a markup to courier charges. The shipping costs we quote reflect the courier's fees, along with any mandatory Dangerous Goods handling required to transport these items safely and legally.
We appreciate your feedback and will continue looking for ways to make our pricing and shipping requirements as clear as possible for customers.
TLS
04 August 2026
FedEx Connect Plus
T
Was really wanting to order something from overseas, but not allowed to ship it directly. Forward 2 me, solve the problem quickly and efficiently!
Thank you for your kind feedback! We're glad Forward2Me was able to help you receive your overseas purchase quickly and smoothly. We truly appreciate your support and are happy we could make the process easy for you. We look forward to assisting you again!
Sigrid Bucio
04 August 2026
FedEx Connect Plus
SB
Amazing!!! Everything 10/10. Service was incredible!!!
Thank you so much for your wonderful feedback! We're delighted to hear that you had such a great experience with our service.
mario pinho
04 August 2026
UPS Express Saver
MP
WOW!! What a great service. Easy to navigate platform and fast shipping. Will use again and again
Thank you for your feedback! We're glad you found our platform easy to use and were happy with the fast shipping. It's great to know you had a positive experience, and we look forward to serving you again.
Michael Lo
04 August 2026
FedEx Connect Plus
ML
Timely service. Received the package with no problems.
Thank you for your feedback! We're glad your package arrived on time and without any issues. We appreciate your support and look forward to serving you again.
M R
04 August 2026
FedEx Regional Economy
MR
The actual service was good, but there should be better information about how the EU calculates customs and VAT. With the current system, the VAT and customs fees are not only based on the goods value, but also the shipping cost. You should give your customers a hint of this fact, so that they can choose to reduce the declared goods value accordingly (at their own risk of course).
Thank you for sharing your feedback. We're glad to hear that you had a good experience with our service. We appreciate your suggestion regarding clearer information about EU customs and VAT calculations, and we’ll take this into consideration to help customers better understand the possible charges before shipping. Your feedback helps us improve our service and communication.
Unverified Customer
04 August 2026
Unknown Shipment Details
Forwarding a gaming chair from the German warehouse to Iceland — a big, awkward box that got automatically flagged on arrival as possibly needing a pallet, which would have added a lot of cost. Rather than leaving it at that, Jhe in customer service checked with the warehouse team, confirmed it could ship safely in its original manufacturer carton, and came back with a straightforward FedEx International Economy quote at a fair price.
What I appreciated: the flag was explained rather than just asserted, all costs were disclosed before anything was invoiced, and the replies were prompt and clear throughout. Shipping anything bulky to Iceland is normally painful and wildly expensive — this was neither. Parcel is booked and awaiting collection now.
(Germany warehouse, assisted by Jhe.)
What I appreciated: the flag was explained rather than just asserted, all costs were disclosed before anything was invoiced, and the replies were prompt and clear throughout. Shipping anything bulky to Iceland is normally painful and wildly expensive — this was neither. Parcel is booked and awaiting collection now.
(Germany warehouse, assisted by Jhe.)
Thank you for taking the time to share your experience! We're delighted to hear that Jhe was able to assist you by checking with our warehouse team and providing a clear and cost-effective shipping solution.
We're also glad our communication was prompt, transparent, and helpful throughout the process. Your kind words mean a lot to us, and we appreciate you choosing Forward2Me. We look forward to assisting you again.
We're also glad our communication was prompt, transparent, and helpful throughout the process. Your kind words mean a lot to us, and we appreciate you choosing Forward2Me. We look forward to assisting you again.
Unverified Customer
04 August 2026
Unknown Shipment Details
representative jhe in uk was halpfull and kind, item is now repacked for safety and heading my way!
Thank you for your kind feedback! We're glad to hear that Jhe was helpful and kind throughout the process. It's great to know your item has been safely repacked and is now on its way to you.
We appreciate your support and look forward to assisting you again.
We appreciate your support and look forward to assisting you again.
Peter Warwick
04 August 2026
FedEx Connect Plus
PW
Package processed quickly
Thank you for your feedback! We're glad your package was processed quickly. We appreciate your support and look forward to assisting you again.
Mr. Silva
04 August 2026
UPS Standard Single
MS
Great service.
Thank you for your feedback! We're glad to hear you had a great experience with our service. We appreciate your support and look forward to assisting you again.
Unverified Customer
03 August 2026
Unknown Shipment Details
As the company I purchased from did not deliver to my BT address, I used Forward2Me. An account was set up, identification number allocated, DPD delivered to the shipping address in Preston and the parcel was checked with photographic ID provided. There was a slight delay before the item showed up in my account and onward delivery was processed, but Elvie provided excellent customer support while this was successfully resolved. My parcel was then delivered by DPD to my home. Many thanks to Elvie and Forward2Me.
Thank you for sharing your experience with us.
We're pleased to hear that Elvie was able to assist you and resolve the issue with your parcel. Your patience and kind words are truly appreciated, and we'll be sure to pass your feedback along to her.
Thank you for choosing Forward2Me. We look forward to serving you again!
We're pleased to hear that Elvie was able to assist you and resolve the issue with your parcel. Your patience and kind words are truly appreciated, and we'll be sure to pass your feedback along to her.
Thank you for choosing Forward2Me. We look forward to serving you again!
Unverified Customer
03 August 2026
Unknown Shipment Details
Rose was so helpful and great to work with. She responded to every email promptly and professionally.
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Rose.❤️
Unverified Customer
01 August 2026
Unknown Shipment Details
Kaye was awesome! Very friendly, prompt and helpful. This is my first time using this service and I love it. I already placed a second order immediately after receiving my first package to try them again. It’s so easy to use and they’re so fast. I can now get all the packages I’ve been missing out on because of them.
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Kaye.❤️
Unverified Customer
31 July 2026
Unknown Shipment Details
Excellent reshipping service, fast and efficient.
Be careful with the estimated shipping costs; when I received the quote, I was told it would cost around €50.
When the item arrived at their warehouse, they forced me to repackage the package, increasing its size and weight, placing me (without the option) in the highest price bracket.
The customer service is very friendly, but they procrastinate a lot, responding to important emails after a few days...
Excellent service, but customer transparency ABSOLUTELY needs to be improved.
Be careful with the estimated shipping costs; when I received the quote, I was told it would cost around €50.
When the item arrived at their warehouse, they forced me to repackage the package, increasing its size and weight, placing me (without the option) in the highest price bracket.
The customer service is very friendly, but they procrastinate a lot, responding to important emails after a few days...
Excellent service, but customer transparency ABSOLUTELY needs to be improved.
Servizio di reshipping ottimo, veloce ed efficiente.
Attenzione ai costi stimati di spedizione, al momento del preventivo mi è stato comunicato un costo di circa 50€.
Arrivato l’oggetto al loro magazzino mi hanno costretto a re-imballare il pacco, aumentandone dimensione e peso, facendomi scattare (senza possibilità di scelta) nella fascia di costo più alta.
L’assistenza clienti è molto gentile, ma tergiversano parecchio, rispondendo a mail importanti dopo alcuni giorni….
Ottimo servizio, ma da rivedere ASSOLUTAMENTE la trasparenza verso il cliente.
Attenzione ai costi stimati di spedizione, al momento del preventivo mi è stato comunicato un costo di circa 50€.
Arrivato l’oggetto al loro magazzino mi hanno costretto a re-imballare il pacco, aumentandone dimensione e peso, facendomi scattare (senza possibilità di scelta) nella fascia di costo più alta.
L’assistenza clienti è molto gentile, ma tergiversano parecchio, rispondendo a mail importanti dopo alcuni giorni….
Ottimo servizio, ma da rivedere ASSOLUTAMENTE la trasparenza verso il cliente.
Unverified Customer
31 July 2026
Unknown Shipment Details
First experience with Forward2me. Would not use again. My UK package was delivered to them and when they did not log it after 2 business days, as their website says. I had to report package missing and call them (no answer, leave a message) to try to get them to find the package. Finally got the email my package was ready to ship. Went into account and they should just be able to put new label over existing but FORCED me to "repackage and ship" the one and only item I had shipped to them, citing "irregular size". The item is a piece of clothing in a soft envelope, with a very regular size, according to their measurements. After I pick repackage, a message pops up that there are 426 packages in front of mine to be repackaged and shipped and my package would be in storage for 28 days!!! In addition, the lowest cost to send the item to the US, with a weight of 1 lb, on FedEx, is going to be around $50. I know this is not the going rate, as I have relatives in the UK and it never costs them $50 to send 1 lb, unless it is a expedited 2-day service. Again, I would never use them again. I was in a hurry and didn't do my research. My bad.
Thank you for taking the time to share your experience with us. I’m sorry that your first experience with Forward2me has been frustrating, particularly with the delay in receiving your parcel and the additional steps required before it could be shipped.
I’d like to clarify why the **repackaging option was required**. Repackaging is not intended to create an unnecessary additional step or charge. Our warehouse team assesses parcels based on their dimensions, packaging condition, and whether the existing packaging is suitable for international transportation. If a parcel is flagged as having an irregular size or packaging that cannot safely accommodate the outbound shipping label, the system may require it to go through our repackaging process.
Repackaging allows our warehouse team to:
* Check that the contents are securely packaged for international transit.
* Reduce unnecessary packaging or excess dimensions where possible.
* Ensure the parcel can be safely labelled and processed by the selected courier.
* Potentially reduce the **volumetric weight**, which can affect the shipping cost.
I completely understand your frustration after seeing that there were already **426 parcels ahead of yours in the repackaging queue**. We appreciate that this is particularly disappointing when you were expecting to send a single item that was already packaged and ready to go.
Regarding the shipping price, international courier rates are unfortunately not directly comparable with what a private sender may pay when shipping through a different service or account. The price shown in your Forward2me account is based on the courier service available to us, the shipment's origin and destination, the parcel's actual/volumetric weight, and the applicable courier surcharges. That said, we understand why the cost may have come as a surprise.
We also apologise for the delay in initially registering your parcel. We understand that having to contact us to report the parcel as missing, followed by the subsequent repackaging requirement and queue, made the overall experience much more frustrating than it should have been.
We genuinely appreciate your feedback, and I’m sorry we did not provide the smooth first experience you expected. We will also review why the parcel was classified as requiring repackaging, as well as the handling delay, to make sure the process was applied correctly.
I’d like to clarify why the **repackaging option was required**. Repackaging is not intended to create an unnecessary additional step or charge. Our warehouse team assesses parcels based on their dimensions, packaging condition, and whether the existing packaging is suitable for international transportation. If a parcel is flagged as having an irregular size or packaging that cannot safely accommodate the outbound shipping label, the system may require it to go through our repackaging process.
Repackaging allows our warehouse team to:
* Check that the contents are securely packaged for international transit.
* Reduce unnecessary packaging or excess dimensions where possible.
* Ensure the parcel can be safely labelled and processed by the selected courier.
* Potentially reduce the **volumetric weight**, which can affect the shipping cost.
I completely understand your frustration after seeing that there were already **426 parcels ahead of yours in the repackaging queue**. We appreciate that this is particularly disappointing when you were expecting to send a single item that was already packaged and ready to go.
Regarding the shipping price, international courier rates are unfortunately not directly comparable with what a private sender may pay when shipping through a different service or account. The price shown in your Forward2me account is based on the courier service available to us, the shipment's origin and destination, the parcel's actual/volumetric weight, and the applicable courier surcharges. That said, we understand why the cost may have come as a surprise.
We also apologise for the delay in initially registering your parcel. We understand that having to contact us to report the parcel as missing, followed by the subsequent repackaging requirement and queue, made the overall experience much more frustrating than it should have been.
We genuinely appreciate your feedback, and I’m sorry we did not provide the smooth first experience you expected. We will also review why the parcel was classified as requiring repackaging, as well as the handling delay, to make sure the process was applied correctly.
Unverified Customer
29 July 2026
Unknown Shipment Details
Elvie was extremely quick to respond and super helpful throughout the entire process. Thanks to her excellent support, all of my items arrived safely and in great condition. I will definitely use Forward2me Germany again!
Thank you so much for your wonderful feedback! We’re delighted to hear that Elvie was quick to respond and provided such helpful support throughout your experience.
We’re especially pleased that all your items arrived safely and in great condition. We’ll be sure to share your kind words with Elvie and the team.
We look forward to assisting you again with your next shipment through Forward2me Germany! 😊
We’re especially pleased that all your items arrived safely and in great condition. We’ll be sure to share your kind words with Elvie and the team.
We look forward to assisting you again with your next shipment through Forward2me Germany! 😊
Unverified Customer
29 July 2026
Unknown Shipment Details
I know I was relentless but time difference and never using before but a lot of people there ran hoops for me and I really appreciate the work ethic! Being so far away it was wonderful when they showed me everything that was going on with the warehouse activity!!! Thankyou, Thankyou,Thankyou!!! Joyce was really a big help!!!!
Thank you so much for your incredibly kind words! Please don’t worry at all—we completely understand how stressful it can be when you're dealing with a new service, especially across different time zones.
We're so glad our team was able to support you and keep you updated on what was happening with your shipment and the warehouse. It means a lot to hear that you appreciated the effort and dedication from the team.
We'll be sure to share your wonderful feedback with Joyce as well. She'll be delighted to know how much her help meant to you. Thank you again for your patience, understanding, and for taking the time to share such lovely feedback! 😊
We're so glad our team was able to support you and keep you updated on what was happening with your shipment and the warehouse. It means a lot to hear that you appreciated the effort and dedication from the team.
We'll be sure to share your wonderful feedback with Joyce as well. She'll be delighted to know how much her help meant to you. Thank you again for your patience, understanding, and for taking the time to share such lovely feedback! 😊
Unverified Customer
29 July 2026
Unknown Shipment Details
Joyce at Customer Experience Team has been very helpful in answering my question about the shipping arrangement and solution to expedite the process. I give it 4 star as logistic procedure is way too complicated and there is no response until I submit an online enquiry. There is an issue with their package handling that need some improvement.
Thank you for taking the time to share your feedback. We're delighted to hear that Joyce was helpful in answering your questions and assisting with a solution to help expedite the process.
We also appreciate your honest feedback regarding our logistics procedures, response times, and package handling. We understand that there are areas where we can improve, and your comments are valuable in helping us identify where we need to do better. We'll make sure your feedback is shared with the relevant teams.
Thank you again for your patience and for recognising Joyce's efforts. We truly appreciate it.
We also appreciate your honest feedback regarding our logistics procedures, response times, and package handling. We understand that there are areas where we can improve, and your comments are valuable in helping us identify where we need to do better. We'll make sure your feedback is shared with the relevant teams.
Thank you again for your patience and for recognising Joyce's efforts. We truly appreciate it.
Silvio José Fernández
29 July 2026
FedEx Connect Plus
SJF
Excellent service. High logistical efficiency and spectacular human support. Fast and reliable package forwarding. Recomended!
Thank you so much for your fantastic feedback! We're delighted to hear that you were impressed with our logistical efficiency, fast and reliable package forwarding, and the support provided by our team.
Your recommendation means a lot to us, and we truly appreciate you choosing Forward2me. Thank you! 😊
Your recommendation means a lot to us, and we truly appreciate you choosing Forward2me. Thank you! 😊
Unverified Customer
28 July 2026
Unknown Shipment Details
A true Efficient, courteous, fast and professional handling of technical issues that arose prior to shipment by Kaye in the German warehouse out of a genuine desire to help.
Thank you so much for your wonderful feedback! We're delighted to hear that Kaye was able to assist you efficiently, courteously, and professionally. It's great to know that she went above and beyond to resolve the technical issues before your shipment and that her genuine desire to help made a positive difference.
We'll be sure to share your kind words with Kaye and the team.
We'll be sure to share your kind words with Kaye and the team.
Unverified Customer
28 July 2026
Unknown Shipment Details
I worked with Rose to get a shipment from the UK to California. She was helpful, professional and went out of her way to help.
Thank you so much for your kind feedback! We're delighted to hear that Rose was helpful, professional, and went above and beyond to assist with your shipment from the UK to California. We'll be sure to share your lovely comments with her. We really appreciate you taking the time to share your experience!
Unverified Customer
28 July 2026
Unknown Shipment Details
806887 York House, Green Lane West, Preston, Lancashire, PR3 1NJ, United Kingdom - The warehouse people and especially my contact Joyce has been very helpful expediting my case, and helping me understand possible issues and how to declare things correctly.
Thank you so much for your wonderful feedback! We’re delighted to hear that Joyce and our warehouse team were able to assist you and help expedite your case. It’s great to know that Joyce took the time to explain the process, clarify potential issues, and guide you on how to declare your items correctly. We truly appreciate your kind words and will be sure to share your feedback with Joyce and the team. 😊
Unverified Customer
28 July 2026
Unknown Shipment Details
Unfortunately, the service is absolutely terrible. An item went missing months ago from my Guernsey address. More recently, I had a shipment at my Japan address that I wanted to send to a friend; however, they delayed shipping it by 10 days. By the time it was sent, my friend had already traveled, so the shipping company returned the package to them a month ago, yet it still hasn't appeared in my account. I believe you should be wary of dealing with them if you care about the safety of your goods.
I’m very sorry to hear about your experience and completely understand why you would be frustrated, particularly after experiencing issues with both your Guernsey and Japan shipments.
We sincerely apologise for the delay in sending your Japan shipment and for the inconvenience this caused, especially as the timing meant your friend had already travelled by the time the parcel was dispatched. We also understand your concern that the returned parcel has still not appeared in your account. This is certainly not the level of service we aim to provide.
We would very much like the opportunity to investigate both matters and understand exactly what has happened. If you could please contact our Customer Experience team with your account details and any relevant shipment references, we can review the history of the missing Guernsey item and trace the returned Japan shipment to determine where it currently is and what happened.
We’re genuinely sorry for the frustration and disappointment this experience has caused, and we appreciate you bringing these concerns to our attention.
We sincerely apologise for the delay in sending your Japan shipment and for the inconvenience this caused, especially as the timing meant your friend had already travelled by the time the parcel was dispatched. We also understand your concern that the returned parcel has still not appeared in your account. This is certainly not the level of service we aim to provide.
We would very much like the opportunity to investigate both matters and understand exactly what has happened. If you could please contact our Customer Experience team with your account details and any relevant shipment references, we can review the history of the missing Guernsey item and trace the returned Japan shipment to determine where it currently is and what happened.
We’re genuinely sorry for the frustration and disappointment this experience has caused, and we appreciate you bringing these concerns to our attention.
Unverified Customer
28 July 2026
Unknown Shipment Details
I appreciate the prompt response from Kaye through email and WhatsApp. My issue was resolved in less than 24 hours.
Thank you so much for your kind feedback! We’re delighted to hear that Kaye was able to assist you promptly through both email and WhatsApp, and that your issue was resolved within 24 hours. We truly appreciate your support and are glad we could provide you with a quick and efficient service. 😊
Unverified Customer
27 July 2026
Unknown Shipment Details
Rose from Uk location was fantastic. Rose notified me of a potential delay in the shipment and solved it right away and let me know that the shipment was back on schedule. Thanks Rose
Thank you so much for your wonderful feedback! We're delighted to hear that Rose kept you informed about the potential delay and was able to resolve the issue promptly, getting your shipment back on schedule.
We'll be sure to share your kind words with Rose — we're sure she'll be very pleased to know that her support made such a positive difference. Thank you for choosing Forward2me! 😊
We'll be sure to share your kind words with Rose — we're sure she'll be very pleased to know that her support made such a positive difference. Thank you for choosing Forward2me! 😊