Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
28 September 2026
Unknown Shipment Details
Forward2me e’ un servizio ottimale per chi vuole portare nel proprio paese prodottindifficilmente reperibili , sono sufficientemente rapidi , hanno un servizio cliente ECCELLENTE piu’ di una volta mi hanno supportato e con tempi tecnici ragionavoli sempre risolto il problema , addirittura una volta ho recuperato un indumento dimenticato in hotel .
Unverified Customer
28 September 2026
Unknown Shipment Details
Jus from UK warehouse was very helpful in pushing FedEx to conclude delivery
Many thanks
Claudio
Many thanks
Claudio
Unverified Customer
28 September 2026
Unknown Shipment Details
Mixed experience, but ultimately resolved professionally
I have been a regular Forward2me customer for quite some time and have already spent a substantial amount of money on their forwarding services. For that reason, I was disappointed with how this particular case was initially handled.
A very small parcel unexpectedly arrived at the Forward2me Germany warehouse several months after the original purchase. Since I was going to be in Germany anyway, I asked whether the parcel could simply be sent to my mother’s address within Germany. I even purchased and provided the DHL shipping label myself.
As a long-standing customer, I had expected this small exceptional request to be handled as a gesture of goodwill, especially since Forward2me only had to prepare the parcel and hand it over to DHL. Instead, the process became unnecessarily complicated and required repeated follow-ups from my side.
What concerned me most was that I was initially charged more than €150 in storage fees, even though I had only been notified about the parcel around two weeks earlier and the original Forward2me notification itself stated that storage was free for 30 days.
These storage charges were not identified and removed proactively. I had to point out the issue myself before it was reviewed and eventually corrected. I would have expected such a substantial charge to be checked before the invoice was sent to me, rather than leaving it to the customer to notice and challenge it.
I also had to follow up several times throughout the process to get updates and move the case forward. That is probably the biggest area where I think Forward2me could improve: more proactive ownership of unusual cases, better internal checks before invoices are issued, and less need for the customer to chase progress.
That said, I do want to acknowledge the positive side as well. Jus remained polite and helpful throughout the communication and ultimately managed to arrange the domestic shipment and have the incorrect storage fees removed.
After I raised my concerns further, Aimee from the Customer Experience Team also handled my feedback professionally, acknowledged that the case should have been dealt with more proactively and helped restore my confidence in the company.
So while the process itself was more complicated and frustrating than it should have been, I appreciate that Forward2me ultimately took responsibility for the issues and resolved the matter properly.
I hope the company uses this case to improve its internal processes, especially for loyal customers and exceptional situations. The final resolution was good, but ideally the customer should not have to push so hard to get there.
I have been a regular Forward2me customer for quite some time and have already spent a substantial amount of money on their forwarding services. For that reason, I was disappointed with how this particular case was initially handled.
A very small parcel unexpectedly arrived at the Forward2me Germany warehouse several months after the original purchase. Since I was going to be in Germany anyway, I asked whether the parcel could simply be sent to my mother’s address within Germany. I even purchased and provided the DHL shipping label myself.
As a long-standing customer, I had expected this small exceptional request to be handled as a gesture of goodwill, especially since Forward2me only had to prepare the parcel and hand it over to DHL. Instead, the process became unnecessarily complicated and required repeated follow-ups from my side.
What concerned me most was that I was initially charged more than €150 in storage fees, even though I had only been notified about the parcel around two weeks earlier and the original Forward2me notification itself stated that storage was free for 30 days.
These storage charges were not identified and removed proactively. I had to point out the issue myself before it was reviewed and eventually corrected. I would have expected such a substantial charge to be checked before the invoice was sent to me, rather than leaving it to the customer to notice and challenge it.
I also had to follow up several times throughout the process to get updates and move the case forward. That is probably the biggest area where I think Forward2me could improve: more proactive ownership of unusual cases, better internal checks before invoices are issued, and less need for the customer to chase progress.
That said, I do want to acknowledge the positive side as well. Jus remained polite and helpful throughout the communication and ultimately managed to arrange the domestic shipment and have the incorrect storage fees removed.
After I raised my concerns further, Aimee from the Customer Experience Team also handled my feedback professionally, acknowledged that the case should have been dealt with more proactively and helped restore my confidence in the company.
So while the process itself was more complicated and frustrating than it should have been, I appreciate that Forward2me ultimately took responsibility for the issues and resolved the matter properly.
I hope the company uses this case to improve its internal processes, especially for loyal customers and exceptional situations. The final resolution was good, but ideally the customer should not have to push so hard to get there.
Thank you for taking the time to provide such detailed feedback and for being a loyal Forward2Me customer over the years.
Firstly, I’m sorry that this case took longer to resolve than it should have and that you had to follow up several times to move things forward. In hindsight, we agree that the storage charges should have been reviewed and removed much earlier, particularly given the circumstances of the late delivery and your long-standing relationship with us.
We understand that exceptional cases sometimes require a more flexible approach, and this is an area where we can improve. Better internal communication, more proactive ownership and earlier review of unusual situations are all things we continue to work on.
That said, I’m pleased that Jus was able to assist throughout the process and that Aimee was able to address your concerns and help reach a positive resolution.
We genuinely value your continued support and appreciate both your patience and your constructive feedback. Reviews such as this help us improve our processes and ensure that we provide the level of service our customers expect and deserve.
Firstly, I’m sorry that this case took longer to resolve than it should have and that you had to follow up several times to move things forward. In hindsight, we agree that the storage charges should have been reviewed and removed much earlier, particularly given the circumstances of the late delivery and your long-standing relationship with us.
We understand that exceptional cases sometimes require a more flexible approach, and this is an area where we can improve. Better internal communication, more proactive ownership and earlier review of unusual situations are all things we continue to work on.
That said, I’m pleased that Jus was able to assist throughout the process and that Aimee was able to address your concerns and help reach a positive resolution.
We genuinely value your continued support and appreciate both your patience and your constructive feedback. Reviews such as this help us improve our processes and ensure that we provide the level of service our customers expect and deserve.
Unverified Customer
27 September 2026
Unknown Shipment Details
Extremely poor and painfully slow customer support. Instead of getting real help, you are forced to deal with useless, automated AI responses that are completely irrelevant to the questions asked. Their incompetence and lack of actual support directly caused me to lose a valuable client. Absolutely unacceptable service. Stay away if you value your business.
We’re sorry to hear that you were unhappy with the support you received. We take concerns about response times and the quality of our customer support seriously, particularly when they have had an impact on your business.
Unfortunately, we have not been able to identify the account or correspondence relating to this review, so we have no way of investigating what happened or understanding where we fell short.
We would welcome the opportunity to look into this properly. If you are able to contact us with your Forward2Me account or update your contact details on this review, we will be happy to investigate the situation and address any issues we can identify.
Unfortunately, we have not been able to identify the account or correspondence relating to this review, so we have no way of investigating what happened or understanding where we fell short.
We would welcome the opportunity to look into this properly. If you are able to contact us with your Forward2Me account or update your contact details on this review, we will be happy to investigate the situation and address any issues we can identify.
Unverified Customer
26 September 2026
Unknown Shipment Details
Forward2me has made it simple to purchase items that are not available and/or not directly shipped to the United States. When my orders arrived at the Forward2me warehouse (what3words: masts.zoomed.proof), I received timely updates with images of the packaging. I was able to request photos of the package contents and Forward2me provided high quality images that allowed me to assess the condition of used items prior to shipping overseas. I had a generous 30-day storage window that gave me the opportunity to make all my purchases and combine them into one single Forward2me international shipment that saved money. I also requested that they repackage my items for safety, and they informed me this would add time before everything was ready to ship. It was worth the wait because they carefully wrapped each item so that it was protected, and the box had ample "FRAGILE" tape on the exterior to encourage careful handling by couriers. I also had a pleasant customer service experience when FedEx requested extra import clearance documentation from me. Rose, from Forward2me offered assistance with documentation, answered my questions in a timely manner, followed up with FedEx regarding import processing status on my behalf, and ensured I received my shipment without major delays. It was my first time using Forward2me, but having Rose and the team at the 828522 York House warehouse made it a pleasant experience to shop abroad. I will happily use Forward2me again in the future!
Thank you so much for taking the time to share such a detailed review! We’re delighted to hear that your first experience with forward2me was smooth from receiving and photographing your parcels through to consolidation, repacking, and international delivery.
We’re especially pleased that the additional photos and careful repacking gave you confidence that your items were properly protected before shipping. We’ll also be sure to share your kind words with Rose and the team at our York House warehouse — it’s fantastic to hear how much their support with the FedEx clearance process helped make your experience easier.
We’re especially pleased that the additional photos and careful repacking gave you confidence that your items were properly protected before shipping. We’ll also be sure to share your kind words with Rose and the team at our York House warehouse — it’s fantastic to hear how much their support with the FedEx clearance process helped make your experience easier.
Unverified Customer
26 September 2026
Unknown Shipment Details
Aimee provided exceptional customer care in response to my request and U am most grateful to her. I have shipped with Forward2Me many times. From the website's clear and easy to follow layout to the level of care given to the packing of items by warehouse staff, I highly recommend shipping with Forward2Me for an all-round straightforward and stress-free experience.
Thank you so much for your kind words and for continuing to trust forward2me with your shipments! It means a lot to hear that you’ve had a consistently straightforward and stress-free experience with us.
I’m especially grateful for your lovely feedback about my customer care. I’ll be very happy to hear that my support made a difference. 😊
I’m especially grateful for your lovely feedback about my customer care. I’ll be very happy to hear that my support made a difference. 😊
Donny A
26 September 2026
UPS Express Saver
DA
I am impressed with the step by notifications, it made the process so easy.
Thank you for your kind review! We’re so pleased to hear that the step-by-step notifications made the process easy and kept you informed along the way. We really appreciate your feedback and hope to assist you again in the future!
Unverified Customer
25 September 2026
Unknown Shipment Details
Good service, allways used forward2me when order US. Thanks to Aimee from great customer service.
Thank you so much for your continued support! We’re delighted to hear that you always choose forward2me when ordering from the US.
And thank you for the kind words about my customer service it’s greatly appreciated! 😊
And thank you for the kind words about my customer service it’s greatly appreciated! 😊
Unverified Customer
25 September 2026
Unknown Shipment Details
Aimee was awesome in assisting with getting my goods ordered swiftly.
Thank you so much for your kind words! We’re delighted to hear that I was able to assist you and help get your goods ordered swiftly. It was a pleasure helping you, and we really appreciate your trust in forward2me
Unverified Customer
25 September 2026
Unknown Shipment Details
Excellent service from Forward2me!
I purchased an e-bike that was delivered to Forward2me completely unpackaged. They took care of everything and professionally packed the bike into two separate packages—one for the wheels and one for the frame.
Since it was an e-bike, the shipment had to be handled as dangerous goods due to the battery. Forward2me handled the entire process very professionally.
The packaging was excellent—extremely secure, carefully done, and clearly prepared with great attention to detail. The bike arrived safely and everything went smoothly.
I’m extremely satisfied with the service and would definitely use Forward2me again. Highly recommended!
I purchased an e-bike that was delivered to Forward2me completely unpackaged. They took care of everything and professionally packed the bike into two separate packages—one for the wheels and one for the frame.
Since it was an e-bike, the shipment had to be handled as dangerous goods due to the battery. Forward2me handled the entire process very professionally.
The packaging was excellent—extremely secure, carefully done, and clearly prepared with great attention to detail. The bike arrived safely and everything went smoothly.
I’m extremely satisfied with the service and would definitely use Forward2me again. Highly recommended!
Thank you so much for sharing such a detailed review! We’re delighted to hear that your e-bike arrived safely and that you were happy with the packing and dangerous goods handling.
Our warehouse team takes extra care with shipments like e-bikes, especially when the battery requires dangerous goods handling, so it’s wonderful to hear that their attention to detail gave you confidence throughout the process.
Our warehouse team takes extra care with shipments like e-bikes, especially when the battery requires dangerous goods handling, so it’s wonderful to hear that their attention to detail gave you confidence throughout the process.
Jordin Phang
25 September 2026
FedEx International Priority
JP
Price was reasonable and repack option helped save money. Fast Shipping as always
Thank you for your review! We’re glad to hear that the repack option helped you save on shipping costs while still keeping your items well protected. It’s also great to know that our fast shipping continues to meet your expectations.
Ella Waserstein
25 September 2026
UPS Express Saver
EW
The website is easy to use, they are super fast. And my items always arrive fast which I like a lot !! And it’s always packed very safely.
Thank you so much for your kind review! We’re thrilled to hear that you find our website easy to use and appreciate the fast service and delivery. It’s also great to know that your items consistently arrive safely packed.
Unverified Customer
23 September 2026
Unknown Shipment Details
Bisher hatte alles gut funktioniert. Jetzt plötzlich wird einfach willkürlich und ohne Grund ein Paket unter Versandverbot gestellt. Die Reaktion des Kundendienstes lässt auf sich warten. Ich versende keine verbotenen Artikel und die Beschreibung mit Warenwert liegt forward2me auch vor. Vollkommen unverständlich und eine Frechheit. Sollte sich das Problem nicht lösen, bin ich dort Kunde gewesen.
Mittlerweile hat sich das Problem gelöst. Danke an das Team für die Hilfe.
Mittlerweile hat sich das Problem gelöst. Danke an das Team für die Hilfe.
Thank you for your feedback. We’re sorry for the frustration caused while your parcel was being reviewed. We have now resolved the issue and your parcel is cleared to ship.
We’re pleased we were able to speak with you directly and get everything resolved. We hope you’ll now have a smooth experience with your shipment.
We’re pleased we were able to speak with you directly and get everything resolved. We hope you’ll now have a smooth experience with your shipment.
Unverified Customer
23 September 2026
Unknown Shipment Details
Thanks for your service and support by people qualified like Rose and Jamie that were very kind answering all my questions throughout whole process.
Thank you so much for your kind feedback! We’re really pleased to hear that Rose and Jamie were able to assist you and answer all your questions throughout the process. I’ll be sure to pass your lovely comments on to them.
We truly appreciate your support and are glad we could help!
We truly appreciate your support and are glad we could help!
Unverified Customer
22 September 2026
Unknown Shipment Details
Good experience so far, hoping for help resolving one issue
My experience with Forward2Me has been good overall. My package arrived at their warehouse quickly, the paid photo request came back fast with clear shots, and I got timely email updates as my package moved through their repack queue.
One thing I'm hoping gets sorted: my package needed their mandatory "Combine & Repack" service after the original packaging was flagged as poor quality by their specialists. I chose "Repack for Safety" specifically to stay eligible for Protect+ insurance — but once the repack was done and the package showed READY, Protect+ was blocked with the message that it's "not available for this request, because it contains a parcel that our specialists advised to be repacked."
I've checked their Terms of Trade and their own "Shipments NOT Eligible for Claims & Protect+" article and can't find this listed as an exclusion anywhere, so it may just be a system glitch rather than intentional. I've emailed twice about it and tried calling, but haven't been able to get a direct answer yet.
Everything else about the process has been smooth, and I'd genuinely like to give this a higher rating — just hoping someone from the team can take a look and help get it sorted.
Update: they have responded and worked on my concern. Thank you forward2me.
Update: issue fully resolved, Protect+ now applied
Updating this after a few more days. The core problem — Protect+ being blocked after my package was flagged for repacking — turned out to be a genuine system glitch on their end: my original repack request had gotten stuck, which was blocking insurance eligibility even though nothing was actually wrong with the package. To their credit, once I pushed on it with documentation, they investigated properly, reproduced the error themselves, escalated it internally, and fixed it. Protect+ is now showing correctly on my shipment.
It took a few days of back-and-forth to get there, and the early support replies didn't always match what I could see on my own account, which was frustrating in the moment. But Jamie on their Customer Experience team stuck with it, kept me updated, and saw it through to an actual fix rather than a brush-off.
Bumping this up because the outcome was right in the end: a real problem, taken seriously, and properly resolved. Would use them again.
My experience with Forward2Me has been good overall. My package arrived at their warehouse quickly, the paid photo request came back fast with clear shots, and I got timely email updates as my package moved through their repack queue.
One thing I'm hoping gets sorted: my package needed their mandatory "Combine & Repack" service after the original packaging was flagged as poor quality by their specialists. I chose "Repack for Safety" specifically to stay eligible for Protect+ insurance — but once the repack was done and the package showed READY, Protect+ was blocked with the message that it's "not available for this request, because it contains a parcel that our specialists advised to be repacked."
I've checked their Terms of Trade and their own "Shipments NOT Eligible for Claims & Protect+" article and can't find this listed as an exclusion anywhere, so it may just be a system glitch rather than intentional. I've emailed twice about it and tried calling, but haven't been able to get a direct answer yet.
Everything else about the process has been smooth, and I'd genuinely like to give this a higher rating — just hoping someone from the team can take a look and help get it sorted.
Update: they have responded and worked on my concern. Thank you forward2me.
Update: issue fully resolved, Protect+ now applied
Updating this after a few more days. The core problem — Protect+ being blocked after my package was flagged for repacking — turned out to be a genuine system glitch on their end: my original repack request had gotten stuck, which was blocking insurance eligibility even though nothing was actually wrong with the package. To their credit, once I pushed on it with documentation, they investigated properly, reproduced the error themselves, escalated it internally, and fixed it. Protect+ is now showing correctly on my shipment.
It took a few days of back-and-forth to get there, and the early support replies didn't always match what I could see on my own account, which was frustrating in the moment. But Jamie on their Customer Experience team stuck with it, kept me updated, and saw it through to an actual fix rather than a brush-off.
Bumping this up because the outcome was right in the end: a real problem, taken seriously, and properly resolved. Would use them again.
Hi Andreas,
Thank you so much for taking the time to share your experience and, especially, for updating your review after we were able to work on your concern.
We’re really pleased to hear that your experience has been positive overall, and we genuinely appreciate your patience while we looked into the Protect+ issue. Your feedback is also valuable to us, as it helps us identify where we can improve the process for our customers.
Thank you again for choosing forward2me and for giving us the opportunity to put things right. We really appreciate your support!
Thank you so much for taking the time to share your experience and, especially, for updating your review after we were able to work on your concern.
We’re really pleased to hear that your experience has been positive overall, and we genuinely appreciate your patience while we looked into the Protect+ issue. Your feedback is also valuable to us, as it helps us identify where we can improve the process for our customers.
Thank you again for choosing forward2me and for giving us the opportunity to put things right. We really appreciate your support!
Unverified Customer
22 September 2026
Unknown Shipment Details
Super professional & kind. Thank You!
Thank you so much for your kind feedback! We’re delighted to hear that you found our service professional and friendly. We really appreciate you taking the time to share your experience with us.
Nicola
22 September 2026
DHL Express Worldwide
N
The combine and repack option was compulsory and it took 4 days which delayed the parcel - felt it took too long to repack the parcel, other than that the service was very good.
Thank you for your feedback. We’re pleased to hear that, aside from the repacking delay, you were happy with our service.
For your parcel, the optimisation request was submitted on 12 September at 10:49 and completed on 16 September at 12:07. Please note that our warehouse is closed every weekend, so weekend days are not included in our processing time. Excluding the weekend, the request was completed within approximately 2 business days.
We understand that the wait was frustrating, and we appreciate your patience while our team worked through the increased volume. We’re continuing to work on reducing the Combine & Repack backlog and improving processing times.
For your parcel, the optimisation request was submitted on 12 September at 10:49 and completed on 16 September at 12:07. Please note that our warehouse is closed every weekend, so weekend days are not included in our processing time. Excluding the weekend, the request was completed within approximately 2 business days.
We understand that the wait was frustrating, and we appreciate your patience while our team worked through the increased volume. We’re continuing to work on reducing the Combine & Repack backlog and improving processing times.
Unverified Customer
21 September 2026
Unknown Shipment Details
I am a long time customer for Forward2Me and have always been pleased with this service. RecentlyI encountered a particularly challenging situation where my parcel was stuck in Customs for weeks while I was traveling and the local agent was unable to contact me. Nica provided critical service by following up with the local agent on my behalf to ensure that my parcel was processed successfully, without Nica’s persistent follow up my parcel could have been been needlessly returned or worse. I am so grateful for Nica’s stellar service, because of this experience along with many years of satisfaction I highly recommend Forward2Me service. In this day and age when many companies are resorting to AI bots for customer service I can confidently say that Nica understood my position quickly and was able to resolve my issue far more efficiently than any AI bot could have. Thank you Nica for your exceptional service and to Forward2Me for keeping human being customer service representatives, we appreciate it. 🙏
Thank you so much for taking the time to share such wonderful feedback.
We’re incredibly grateful for your continued trust in Forward2Me over the years, and we’re especially pleased to hear that Nica was able to support you during such a challenging situation.
I’ll make sure your kind words are shared with Nica and the wider team. It’s fantastic to hear that her persistence and personal support helped prevent your parcel from being unnecessarily returned while you were travelling.
We also really appreciate your comments about the importance of human customer service. While technology can certainly assist us, having dedicated people who understand the situation and take ownership of a customer’s concern remains extremely important to us.
Thank you again for your loyalty, your recommendation, and for recognising Nica’s exceptional service. We truly appreciate it. 🙏
We’re incredibly grateful for your continued trust in Forward2Me over the years, and we’re especially pleased to hear that Nica was able to support you during such a challenging situation.
I’ll make sure your kind words are shared with Nica and the wider team. It’s fantastic to hear that her persistence and personal support helped prevent your parcel from being unnecessarily returned while you were travelling.
We also really appreciate your comments about the importance of human customer service. While technology can certainly assist us, having dedicated people who understand the situation and take ownership of a customer’s concern remains extremely important to us.
Thank you again for your loyalty, your recommendation, and for recognising Nica’s exceptional service. We truly appreciate it. 🙏
Unverified Customer
21 September 2026
Unknown Shipment Details
I am a long time customer for Forward2Me and have always been pleased with this service. RecentlyI encountered a particularly challenging situation where my parcel was stuck in Customs for weeks while I was traveling and the local agent was unable to contact me. Nica provided critical service by following up with the local agent on my behalf to ensure that my parcel was processed successfully, without Nica’s persistent follow up my parcel could have been been needlessly returned or worse. I am so grateful for Nica’s stellar service, because of this experience along with many years of satisfaction I highly recommend Forward2Me service. In this day and age when many companies are resorting to AI bots for customer service I can confidently say that Nica understood my position quickly and was able to resolve my issue far more efficiently than any AI bot could have. Thank you Nica for your exceptional service and to Forward2Me for keeping human being customer service representatives, we appreciate it. 🙏
Unverified Customer
21 September 2026
Unknown Shipment Details
Our first time using Forward2me, and it was a good experience overall. The customer service from Aimee & Ewa was great, and they assisted us throughout. The package arrived well-packed.
Thank you so much for your kind review! We’re delighted to hear that your first experience with Forward2me was a positive one.
It’s wonderful to know that Aimee and Ewa were able to assist you throughout the process and that your package arrived safely and well-packed. We truly appreciate your trust in us and hope to help you again with your future shipments!
It’s wonderful to know that Aimee and Ewa were able to assist you throughout the process and that your package arrived safely and well-packed. We truly appreciate your trust in us and hope to help you again with your future shipments!
Unverified Customer
21 September 2026
Unknown Shipment Details
I used it to forward a parcel from UK to Germany, as the new EU guidelines make it particularly hard for small shops to do it. This went without problems. The platform is informative, there's a lot of informative documents and the shipping is cost-wise fine. Note that it's not exactly instant service and the intermediate step takes a few days extra, compared to any direct shipping.
Thank you for taking the time to share your experience! We’re glad to hear that forwarding your parcel from the UK to Germany went smoothly and that you found our platform and information helpful.
We appreciate you highlighting the additional time involved compared with direct shipping. Our forwarding service does involve an intermediate step, but we’re pleased that you found the process clear and the overall shipping cost reasonable.
We appreciate you highlighting the additional time involved compared with direct shipping. Our forwarding service does involve an intermediate step, but we’re pleased that you found the process clear and the overall shipping cost reasonable.
Mustafa Al muhanna
21 September 2026
DHL Express Worldwide
MAM
Some normal Items shipped by most other companies normally marked as dangerous and we asked to pay 10 times of its value to be shipped also case reply take too much
Thank you for sharing your feedback, and we’re sorry for the frustration caused.
We understand that some items may be accepted by other shipping companies without being classified as dangerous goods. However, dangerous goods regulations and carrier acceptance criteria can vary depending on the product, its contents, packaging, destination, and transportation method. This means an item that another company accepts may still require additional checks, handling, or documentation through our service.
Regarding the shipping cost, dangerous goods shipments can incur additional carrier surcharges and handling fees, which can sometimes make the final shipping cost significantly higher than the item's value. We appreciate that this can be frustrating, particularly when the shipping cost appears disproportionate to the value of the item.
We also apologise if our response times have been longer than expected. We’re continuing to work on improving our response times and appreciate your patience while we review these queries.
We understand that some items may be accepted by other shipping companies without being classified as dangerous goods. However, dangerous goods regulations and carrier acceptance criteria can vary depending on the product, its contents, packaging, destination, and transportation method. This means an item that another company accepts may still require additional checks, handling, or documentation through our service.
Regarding the shipping cost, dangerous goods shipments can incur additional carrier surcharges and handling fees, which can sometimes make the final shipping cost significantly higher than the item's value. We appreciate that this can be frustrating, particularly when the shipping cost appears disproportionate to the value of the item.
We also apologise if our response times have been longer than expected. We’re continuing to work on improving our response times and appreciate your patience while we review these queries.
Unverified Customer
21 September 2026
Unknown Shipment Details
Excellent staff service - special thanks to Honey and Vanessa! It really works. I'm from Malaysia and I have already been using the UK Warehouse team for the 6th time (going to be the 7th soon).
I chose different ways of packing - from packing for safety to packing to save cost. NONE of the items were damaged (they are all wargame miniatures) and NONE items were lost.
I chose different ways of packing - from packing for safety to packing to save cost. NONE of the items were damaged (they are all wargame miniatures) and NONE items were lost.
Thank you so much for your wonderful feedback and for choosing forward2me for your 6th shipment! We’re thrilled to hear that our UK Warehouse team, especially Honey and Vanessa, have provided such a great experience.
It’s fantastic to know that your fragile wargame miniatures have arrived safely and in good condition every time. We really appreciate your continued trust and support, and we’re delighted to be your go-to forwarding service from Malaysia.
It’s fantastic to know that your fragile wargame miniatures have arrived safely and in good condition every time. We really appreciate your continued trust and support, and we’re delighted to be your go-to forwarding service from Malaysia.
Unverified Customer
21 September 2026
Unknown Shipment Details
I've used a few package forwarding services (and been stung by more than one), but forward2me has been the best by a long way. First: the actual shipping cost was exactly the same as what was quoted by their shipping estimator. I have *never* seen this anywhere else: no hidden fees, no disappearing shipping options, no dodgy customs valuations or inflated weights. Their online service to upload your invoice (which you can do before your stuff arrives) is well designed and efficient, and they photographed and processed my package pretty quickly once it arrived. I used the cheapest shipping option - APC (basically USPS + Australia Post) and was pleasantly surprised: detailed end-to-end tracking, and delivery in about 14 days. I submitted one question about the progress of my item via their online support, and got a helpful response quickly. All in all a great, faultless experience.
Thank you so much for taking the time to share such detailed feedback! We’re delighted to hear that you had such a smooth experience with forward2me, from the accurate shipping quote and invoice upload process through to package processing, tracking, and delivery.
It’s especially great to hear that our Support team was able to answer your question quickly and helpfully. We really appreciate your trust in us and are so pleased that we could provide the reliable, straightforward forwarding service you were looking for.
It’s especially great to hear that our Support team was able to answer your question quickly and helpfully. We really appreciate your trust in us and are so pleased that we could provide the reliable, straightforward forwarding service you were looking for.
Unverified Customer
20 September 2026
Unknown Shipment Details
As of today I can longer recommend using this amazing service. Forward2me has ghosted me for almost 2 weeks straight because UPS has somehow managed to lose or destroy a massive package that cost me $800 to ship. I have left them 3 emails, 2 whatsapp messages, and 2 voicemails desperately trying to contact someone about this. There is $1000 worth of merchandise in there.
We’re very sorry to hear about your experience and understand how concerning this situation must be, especially given the value of the shipment and merchandise involved.
We’re currently looking into your case and reviewing the communication history and shipment status with the relevant teams. We will follow up with you directly by email from our Support team with an update and the next steps as soon as possible.
Thank you for bringing this to our attention, and we sincerely apologise for the frustration caused.
We’re currently looking into your case and reviewing the communication history and shipment status with the relevant teams. We will follow up with you directly by email from our Support team with an update and the next steps as soon as possible.
Thank you for bringing this to our attention, and we sincerely apologise for the frustration caused.
Unverified Customer
20 September 2026
Unknown Shipment Details
I was obsessed with a limited-edition bag from Coach that was only available to purchase on the US website. I live in the UK, but I wanted that bag desperately, so I researched ways to make that happen. Forward2Me had the best reviews for the services I needed, so I set up an account and hoped for the best. I need not have worried. Forward2Me were amazing from start to finish. I ordered a few pieces from Coach, and they were all shipped separately. I was concerned this may complicate the process, so I contacted customer services via email. I corresponded with an amazing advisor named Elvie who put my mind at ease and answered all my queries. I used their Combine and Repack service and was provided with several shipping options by various couriers. I received my Coach bag and accessories less than one week after it arrived at the Forward2Me US facility. The parcel arrived in excellent condition, and my items were packaged carefully and securely. I was delighted. Forward2Me provided progress updates throughout, and I was very impressed with the service they provided. I recently used Forward2Me again and the process was just as seamless. I’ll continue to use their services in the future and would highly recommend them.
Roxy Baxy
19 September 2026
FedEx Connect Plus
RB
I used this service to buy something from the UK which does not ship to the USA. It worked great and I received my items in great condition.
Thank you for your wonderful feedback! We’re delighted to hear that Forward2me made it easy for you to purchase from the UK and have your items delivered to the USA. It’s great to know that everything arrived safely and in excellent condition. We really appreciate you choosing Forward2me!
Ben
19 September 2026
DHL Express Worldwide
B
I’ve been using Forward2me for a long time and have consistently had a great experience. Their shipping service is reliable, everything is handled carefully, and their customer service is excellent. I especially appreciate how they keep you updated throughout the entire process, so you always know what’s happening with your shipment.
Highly recommended if you’re looking for a dependable forwarding service with great customer support!
Highly recommended if you’re looking for a dependable forwarding service with great customer support!
Thank you so much for your continued support and for taking the time to share your experience! We’re delighted to hear that you’ve consistently found our shipping service reliable and our customer service helpful. Keeping our customers informed throughout the shipping process is really important to us, so we’re especially pleased to hear that you appreciate the regular update
James
18 September 2026
DHL Express Worldwide
J
Easy to use and AI helped me a lot answer questions
Thank you for your feedback! We're glad you found Forward2me easy to use and that AI assistant was able to help you. We really appreciate you taking the time to share your experience!
Unverified Customer
18 September 2026
Unknown Shipment Details
Incredibly slow; I sent the documentation, but nothing happens. They keep telling me not to write a bad review, but I’ve run out of patience. Three weeks have passed, and now they’ve stopped replying. Money down the drain.
We’re very sorry to hear about your experience and understand why you’re frustrated after waiting three weeks without a resolution.
We’re particularly concerned to hear that you felt you were not receiving timely responses after providing the requested documentation. This is not the level of service we aim to provide, and we apologise for the inconvenience and frustration caused.
We’d like to review what happened and make sure your case is properly followed up. Please contact our Customer Experience team with your Forward2me account email or shipment number so we can locate the case and investigate this further.
We’re particularly concerned to hear that you felt you were not receiving timely responses after providing the requested documentation. This is not the level of service we aim to provide, and we apologise for the inconvenience and frustration caused.
We’d like to review what happened and make sure your case is properly followed up. Please contact our Customer Experience team with your Forward2me account email or shipment number so we can locate the case and investigate this further.
Mostafa
18 September 2026
FedEx Connect Plus
M
Fantastic forwarding company, they handle everything for you. would recommend to anyone!
Thank you so much for your fantastic feedback! We’re thrilled to hear that you found our service easy and hassle-free. We really appreciate your recommendation and are grateful for your support!
Unverified Customer
17 September 2026
Unknown Shipment Details
I submitted a request to split a package on Monday, and it took until Thursday for my request to be processed, but not as I wanted. When I tried to contact support, I received no response until after a long wait, and the problem wasn't resolved. I'm currently waiting, and I don't know how much longer—perhaps until the beginning of next week. Previously, the service was better, but now I'm very disappointed with this treatment. This isn't the first time; it's happened to me more than four times, but this time I'm going to share my experience.
Hi Abdalazez,
We’re very sorry to hear about your experience and understand your frustration, especially after having to wait for your package split request to be processed and then experiencing further delays when trying to get help from our support team.
We’ve looked into this and have now corrected the issue with your package split request. We sincerely apologise that this took longer than expected and that you were left waiting without a clear update.
We appreciate you bringing this to our attention, particularly as you’ve experienced similar issues previously. Your feedback is important to us, and we’ll be reviewing what happened to help prevent this from happening again.
Thank you for your patience and for giving us the opportunity to address the issue.
We’re very sorry to hear about your experience and understand your frustration, especially after having to wait for your package split request to be processed and then experiencing further delays when trying to get help from our support team.
We’ve looked into this and have now corrected the issue with your package split request. We sincerely apologise that this took longer than expected and that you were left waiting without a clear update.
We appreciate you bringing this to our attention, particularly as you’ve experienced similar issues previously. Your feedback is important to us, and we’ll be reviewing what happened to help prevent this from happening again.
Thank you for your patience and for giving us the opportunity to address the issue.
Unverified Customer
17 September 2026
Unknown Shipment Details
was great and really solid comms
Joyce was great
Joyce was great
Thank you for your kind feedback! We’re delighted to hear that you had a great experience and appreciated the communication throughout the process. We’ll be sure to share your lovely feedback with Joyce. Thanks for choosing Forward2me!
Unverified Customer
17 September 2026
Unknown Shipment Details
Great service from forward2me, all the staff specially Jus! Good job.
Thank you so much for your kind words! We’re delighted to hear that you had a great experience with forward2me. We’ll be sure to share your appreciation with Jus and the rest of the team. 😊
Charles
16 September 2026
FedEx International Economy
C
The staff of Forward2me took it upon themselves to label items that I was trans-shipping as "Dangerous Goods", and it took them a full two-weeks to un-do that mistake. I was trans-shipping a motor and an air conditioning drier, both of which were shipped to Forward2me by reputable UK vendors as "Standard" freight. Why Forward2me re-classified the package, I have no idea, but it was a BIG mistake.
Dear Charles,
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and inconvenience caused by the time it took to resolve the classification of your shipment.
We understand that you expected your motor and air conditioning drier to be processed as standard freight, and that the two-week delay in resolving the classification issue significantly affected your experience.
We appreciate your patience while our team reviewed the shipment requirements. The classification of items is an important part of ensuring compliance with courier transportation regulations, but we recognize that any uncertainty or delay in this process should be communicated clearly and handled as efficiently as possible.
We will take your feedback into consideration as we review how we communicate and manage shipment classification concerns, with the aim of improving our service and reducing unnecessary delays.
Thank you again for bringing this to our attention.
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and inconvenience caused by the time it took to resolve the classification of your shipment.
We understand that you expected your motor and air conditioning drier to be processed as standard freight, and that the two-week delay in resolving the classification issue significantly affected your experience.
We appreciate your patience while our team reviewed the shipment requirements. The classification of items is an important part of ensuring compliance with courier transportation regulations, but we recognize that any uncertainty or delay in this process should be communicated clearly and handled as efficiently as possible.
We will take your feedback into consideration as we review how we communicate and manage shipment classification concerns, with the aim of improving our service and reducing unnecessary delays.
Thank you again for bringing this to our attention.
Faidra Gkouni
16 September 2026
FedEx Connect Plus
FG
Fast delivery with paid duties.
Highly recommend!
Highly recommend!
Thank you for your great feedback! We’re delighted to hear that you were happy with the fast delivery and paid-duty service. We really appreciate your recommendation and look forward to helping you with your future shipments!
Unverified Customer
16 September 2026
Unknown Shipment Details
I have asked for tracking updates multiple times but have not heard anything, my expected delivery date from the US to the UK was the 14th Sep but now it is the 16th and FedEx still dont have my parcel from the warehouse!!!
Dear Jack,
Thank you for your feedback, and please accept our sincere apologies for the delay and the lack of updates regarding your shipment.
We understand that your expected delivery date was 14 September, and it is now 16 September, while FedEx has still not received your parcel from our warehouse. We also apologize that you have had to request tracking updates multiple times without receiving a clear response.
We are now actively looking into this matter and will raise it with FedEx for a tracer investigation to establish the current status and location of your shipment.
Our team will reach out to you directly with further updates once we receive feedback from the courier. We understand how frustrating this situation is, and we will do our best to ensure this is properly investigated.
Thank you for your patience and understanding.
Thank you for your feedback, and please accept our sincere apologies for the delay and the lack of updates regarding your shipment.
We understand that your expected delivery date was 14 September, and it is now 16 September, while FedEx has still not received your parcel from our warehouse. We also apologize that you have had to request tracking updates multiple times without receiving a clear response.
We are now actively looking into this matter and will raise it with FedEx for a tracer investigation to establish the current status and location of your shipment.
Our team will reach out to you directly with further updates once we receive feedback from the courier. We understand how frustrating this situation is, and we will do our best to ensure this is properly investigated.
Thank you for your patience and understanding.
Unverified Customer
16 September 2026
Unknown Shipment Details
Superb support by Nica!
Thank you so much for your kind feedback! We’re delighted to hear that Nica provided you with superb support. We’ll be sure to share your lovely comments with her. We really appreciate you choosing Forward2me!
Unverified Customer
15 September 2026
Unknown Shipment Details
I was a satisfied customer of Forward2Me for quite some time. Unfortunately, I recently learned the hard way that the real quality of a company is only revealed when a problem occurs.
In my case, I accidentally used Forward2Me's previous warehouse address when placing an order worth more than USD 1,000. The mistake was entirely mine, and I openly acknowledged that from the very beginning. The package was successfully delivered to the old warehouse location. The current Forward2Me warehouse is located only a short distance away, and according to Forward2Me's customer service, packages delivered to the former facility were still being collected and forwarded until recently. Despite this, they refused to provide any practical assistance whatsoever.
I was not asking Forward2Me to accept liability for my mistake. I was simply hoping for some help from a company that has local knowledge, local staff, and experience dealing with deliveries to the former warehouse address. Instead, I was repeatedly told to contact the courier or the seller, even though it was obvious that neither party had any realistic way of recovering the package.
What disappointed me most was not the mistake itself. It was the complete lack of willingness to help when help was needed most. Customer service should be about solving problems, not just pointing to terms and conditions.
If everything goes smoothly, Forward2Me may work well. But if something unexpected happens, do not expect any support. In my experience, you end up losing a significant amount of money even in a situation where a practical solution exist. What makes this particularly frustrating is that Forward2Me's customer service confirmed that misdelivered packages sent to the former warehouse address were still being collected from that location until recently. Despite this, they were unwilling to provide any practical assistance or even make a reasonable effort to help recover a shipment worth more than USD 1,000.
Based on this experience, I cannot recommend Forward2Me and will not use their service again.
In my case, I accidentally used Forward2Me's previous warehouse address when placing an order worth more than USD 1,000. The mistake was entirely mine, and I openly acknowledged that from the very beginning. The package was successfully delivered to the old warehouse location. The current Forward2Me warehouse is located only a short distance away, and according to Forward2Me's customer service, packages delivered to the former facility were still being collected and forwarded until recently. Despite this, they refused to provide any practical assistance whatsoever.
I was not asking Forward2Me to accept liability for my mistake. I was simply hoping for some help from a company that has local knowledge, local staff, and experience dealing with deliveries to the former warehouse address. Instead, I was repeatedly told to contact the courier or the seller, even though it was obvious that neither party had any realistic way of recovering the package.
What disappointed me most was not the mistake itself. It was the complete lack of willingness to help when help was needed most. Customer service should be about solving problems, not just pointing to terms and conditions.
If everything goes smoothly, Forward2Me may work well. But if something unexpected happens, do not expect any support. In my experience, you end up losing a significant amount of money even in a situation where a practical solution exist. What makes this particularly frustrating is that Forward2Me's customer service confirmed that misdelivered packages sent to the former warehouse address were still being collected from that location until recently. Despite this, they were unwilling to provide any practical assistance or even make a reasonable effort to help recover a shipment worth more than USD 1,000.
Based on this experience, I cannot recommend Forward2Me and will not use their service again.
Dear Benjamin,
Thank you for sharing your feedback.
We sincerely apologize for the frustration and disappointment you experienced while trying to recover your package. We understand that using our former warehouse address was an error on your part, and we appreciate that you acknowledged this from the beginning.
However, we also recognize that you were hoping for practical assistance rather than simply being directed to the courier or seller. We understand how frustrating this must have been, particularly given the value of your shipment.
As soon as you shared the details of the recipient, our team committed to contacting them directly to coordinate the recovery options. We will continue exploring the most practical way to have your package returned to the correct address.
Your feedback also highlights the importance of reviewing how we communicate and support customers when deliveries are made to a former warehouse address. We will take this into consideration to improve our approach in similar situations.
Thank you for your patience and for working with us toward a resolution.
Kind regards,
Thank you for sharing your feedback.
We sincerely apologize for the frustration and disappointment you experienced while trying to recover your package. We understand that using our former warehouse address was an error on your part, and we appreciate that you acknowledged this from the beginning.
However, we also recognize that you were hoping for practical assistance rather than simply being directed to the courier or seller. We understand how frustrating this must have been, particularly given the value of your shipment.
As soon as you shared the details of the recipient, our team committed to contacting them directly to coordinate the recovery options. We will continue exploring the most practical way to have your package returned to the correct address.
Your feedback also highlights the importance of reviewing how we communicate and support customers when deliveries are made to a former warehouse address. We will take this into consideration to improve our approach in similar situations.
Thank you for your patience and for working with us toward a resolution.
Kind regards,
Unverified Customer
15 September 2026
Unknown Shipment Details
A scam-ridden dump. My package arrived in its perfect original factory packaging—I have photos to prove it—which is ideal for shipping. These monsters stopped my package and are demanding repacking. Do you know how much this package is worth? Exactly 3 pounds; I paid more for shipping (7 pounds) to these scammers than the package itself is worth. Now they DEMAND repacking, they’ve HELD UP my package, and they’ve STOPPED RESPONDING to my WhatsApp messages and the support tickets I submit via their site. This is a blatant scam operation that needs to be shut down immediately. They’re demanding a minimum of 50 pounds for shipping a package worth only 3. Do they advertise free returns? I clicked the button to have them return the package—and do you know what it says? THAT THEY ONLY RETURN PACKAGES WITHIN THE COUNTRY. Hahaha, what scammers; they know perfectly well the package came from abroad, yet they’re holding it hostage to extort shipping fees for an item that is already perfectly packed. This service needs to be shut down—for good.
UPD : The company contacted me, offered a cheaper shipping option, handled the repacking at their own expense, and gave me a 20% discount on shipping. Nevertheless, the underlying issue remains—it’s a matter of how business is conducted. If the company wants to charge £3 for order processing, I have no problem with that; they need to make a profit. I also wouldn't mind if they added a few pounds to the cost of the shipping method I chose. But they need to be honest and transparent about it, rather than causing unnecessary stress and forcing an exorbitantly expensive shipping option on the customer. Run your business honestly, and you won't get reviews like this. Good luck.
UPD : The company contacted me, offered a cheaper shipping option, handled the repacking at their own expense, and gave me a 20% discount on shipping. Nevertheless, the underlying issue remains—it’s a matter of how business is conducted. If the company wants to charge £3 for order processing, I have no problem with that; they need to make a profit. I also wouldn't mind if they added a few pounds to the cost of the shipping method I chose. But they need to be honest and transparent about it, rather than causing unnecessary stress and forcing an exorbitantly expensive shipping option on the customer. Run your business honestly, and you won't get reviews like this. Good luck.
Thank you for updating your review and for sharing your concerns so openly.
We’re sorry for the frustration and stress caused by the repacking requirement, shipping options, and communication delays. We understand that from your perspective, the process felt unclear and unnecessarily difficult.
We also appreciate your feedback regarding transparency around shipping costs and processing requirements. We take this seriously, and your comments will be shared internally as we continue reviewing how we communicate these requirements to customers.
Thank you again for giving us the opportunity to resolve the issue and for taking the time to provide detailed feedback.
We’re sorry for the frustration and stress caused by the repacking requirement, shipping options, and communication delays. We understand that from your perspective, the process felt unclear and unnecessarily difficult.
We also appreciate your feedback regarding transparency around shipping costs and processing requirements. We take this seriously, and your comments will be shared internally as we continue reviewing how we communicate these requirements to customers.
Thank you again for giving us the opportunity to resolve the issue and for taking the time to provide detailed feedback.
Unverified Customer
15 September 2026
Unknown Shipment Details
Prior to shipping my goods which had been received into the US warehouse, I asked Joyce to verify the commodity codes so that I would pay the right import duty. Joyce, was prompt and efficient, and determined a change was indeed required. The change was made and was able to ship my purchase. Joyce was very pleasant and helped make the whole process, frictionless. A great customer experience. Thank you Joyce.
Thank you so much for your wonderful feedback! We’re delighted to hear that Joyce was able to assist you promptly and make the process smooth and hassle-free.
We’ll be sure to share your kind words with Joyce it’s great to know her support helped create such a positive experience. Thank you for choosing Forward2me, and we truly appreciate your tru
We’ll be sure to share your kind words with Joyce it’s great to know her support helped create such a positive experience. Thank you for choosing Forward2me, and we truly appreciate your tru
Unverified Customer
14 September 2026
Unknown Shipment Details
My request for skipping re-packing and combine was handled by Jamie @ UK Warehouse to my satisfaction.
Thank you Jamie.
Thank you Jamie.
Thank you for your kind feedback! We’re delighted to hear that Jamie was able to assist with your request and make the process smooth and satisfactory. We’ll be sure to pass along your thanks to Jamie. We really appreciate your support
Kunde
14 September 2026
UPS Standard Single
K
Bei meiner Bestellung aus GB hat alles super funktioniert. Man wird von Forward2me oft per E-Mail benachrichtigt, wie der Status der Sendung ist.
Ich war nur von den Zollkosten geschockt. UPS Versand 30€ bezahlt, soweit so gut. Zollgebühren 63€!!! (45€ Zoll und 16€ UPS Gebühr, 2€ MwSt). Obwohl Warenwert der Sendung 128€ war...
Ich war nur von den Zollkosten geschockt. UPS Versand 30€ bezahlt, soweit so gut. Zollgebühren 63€!!! (45€ Zoll und 16€ UPS Gebühr, 2€ MwSt). Obwohl Warenwert der Sendung 128€ war...
Thank you for your positive feedback! We’re glad to hear that everything went smoothly with your order from the UK and that you found our email updates helpful.
We understand your disappointment regarding the additional customs costs. Import duties, taxes, and courier handling fees are determined by the destination country's customs authorities and the courier, and unfortunately, these charges are outside our control.
We understand your disappointment regarding the additional customs costs. Import duties, taxes, and courier handling fees are determined by the destination country's customs authorities and the courier, and unfortunately, these charges are outside our control.
Unverified Customer
14 September 2026
Unknown Shipment Details
My package (a standard keyboard, no dangerous goods) has been stuck on the status 'Awaiting Collection' at the Germany warehouse for 7 days now. My customer ID is 829387. The international shipping invoice is fully paid and the retailer invoice is uploaded. I am trapped in an automated email loop and just received an alert that your email support response time is currently 2–3 days. I am located overseas in Thailand and cannot call the UK hotline. Please have a supervisor look at my Ticket 630528 and manually generate the FedEx label at the German warehouse today!
The package was finally shipped after this review.
The package was finally shipped after this review.
We completely understand your frustration with the delay.
Your payment was received on Friday, 11 September. As our warehouse does not process or dispatch shipments over the weekend, the next available collection was Monday, 14 September.
We’re also sorry that our response time and automated emails added to the frustration. We understand how concerning it is when a parcel appears to be stuck without a clear update.
Your payment was received on Friday, 11 September. As our warehouse does not process or dispatch shipments over the weekend, the next available collection was Monday, 14 September.
We’re also sorry that our response time and automated emails added to the frustration. We understand how concerning it is when a parcel appears to be stuck without a clear update.
Unverified Customer
14 September 2026
Unknown Shipment Details
Excellent Service
Highly Recommend
Highly Recommend
Thank you so much for your kind review! We’re delighted to hear you had an excellent experience with our service.
Frau Wussler
13 September 2026
FedEx Regional Economy
FW
Excellent customer service, quick replies and support; the goods arrived as promised – everything was great.
Thank you so much for your wonderful feedback! We’re delighted to hear that you received quick and helpful support and that your goods arrived as promised.
Unverified Customer
13 September 2026
Unknown Shipment Details
The service ran seamlessly until I had a glitch with my package ex-Germany. After a few days going thru multiple emails and useless support, NICA was able to understand and solve the issue with 1 email! Much appreciated. Sam
Hi Sam,
Thank you for sharing your experience! We’re sorry to hear you had some trouble with your package from Germany and that it took several emails to get the issue resolved.
We’re really pleased to hear that Nica was able to understand the situation quickly and get everything sorted with just one email. We’ll make sure your kind feedback is shared with her.
Thank you for sharing your experience! We’re sorry to hear you had some trouble with your package from Germany and that it took several emails to get the issue resolved.
We’re really pleased to hear that Nica was able to understand the situation quickly and get everything sorted with just one email. We’ll make sure your kind feedback is shared with her.
Unverified Customer
12 September 2026
Unknown Shipment Details
I used Forward2Me to ship a delicate, heavy vintage audio DAC internationally, and I am absolutely blown away. Because it came with loose aluminum cones, I requested specific custom packing to prevent damage in shifting and scratches.
The warehouse packing team took my instructions incredibly seriously! The packing was next-level: using high-quality honeycomb cushioning to completely immobilize the item. It was dead silence when I shook the double-box, and everything arrived in pre-departure condition.
Also a special shout-out to the attentive & reassuring Ewa Turkiewicz in customer support, who handled my ticket beautifully.
This entire experience highlights the perfect harmony between front-facing support and back-end execution, which signifies a company running in tune.
The warehouse packing team took my instructions incredibly seriously! The packing was next-level: using high-quality honeycomb cushioning to completely immobilize the item. It was dead silence when I shook the double-box, and everything arrived in pre-departure condition.
Also a special shout-out to the attentive & reassuring Ewa Turkiewicz in customer support, who handled my ticket beautifully.
This entire experience highlights the perfect harmony between front-facing support and back-end execution, which signifies a company running in tune.
It’s fantastic to know that our warehouse packing team took your specific requirements seriously and that the additional cushioning and double-boxing provided the protection you needed. We know how important careful handling is when shipping valuable and delicate equipment internationally.
We’re also delighted to hear that Ewa was able to provide such attentive and reassuring support throughout the process. We’ll be sure to share your kind feedback with her and the warehouse team.
We’re also delighted to hear that Ewa was able to provide such attentive and reassuring support throughout the process. We’ll be sure to share your kind feedback with her and the warehouse team.
Amanda Gales
11 September 2026
FedEx Regional Economy
AG
Great service! I contacted customer support because I was unsure about the repacking process, and I received clear and helpful guidance. Everything was straightforward and easy to understand. Their repacking service is also excellent and gives me confidence that my parcel will be properly protected during shipping.
Thank you so much for your fantastic feedback! We’re delighted to hear that our customer support team was able to clearly explain the repacking process and make everything straightforward for you.
It’s great to know that you also felt confident in the quality of our repacking service and the protection it provides for your parcel. We really appreciate your trust in forward2me and look forward to helping you again!
It’s great to know that you also felt confident in the quality of our repacking service and the protection it provides for your parcel. We really appreciate your trust in forward2me and look forward to helping you again!
Unverified Customer
10 September 2026
Unknown Shipment Details
Such a pleasure dealing with this company. Very helpful and insightful staff. If you ever need to purchase items, that won't ship to the U.S.A., utilize Forward2me.
Special thanks to “HONEY” and “JHA,” at the warehouse located in GERMANY.
Special thanks to “HONEY” and “JHA,” at the warehouse located in GERMANY.
Thank you so much for your kind words! We’re delighted to hear that you had such a positive experience with Forward2me.
We’ll be sure to pass your special thanks on to Honey and Jha in our Germany warehouse. It’s wonderful to know their help and guidance made a difference.
We really appreciate your recommendation and look forward to helping you again in the future!
We’ll be sure to pass your special thanks on to Honey and Jha in our Germany warehouse. It’s wonderful to know their help and guidance made a difference.
We really appreciate your recommendation and look forward to helping you again in the future!