forward2me - Reviews | Customer Reviews

Joyce with customer service at the UK warehouse was super helpful! It was my first time using the service and I was in a pinch to get a gift to the US in time for a birthday. So I asked way too many questions each step of the way but they were always answered very clearly and quickly!

I had probably one of the most complicated and tiring shipping processes, since what I bought couldn't be shipped to my location and I decided to use the forward2me services to be able to get the item. But of course, the process wasn't that easy. Just when I was about to send the item to my location, I learned about the drastically high taxes for imports into my country. So I had to send the item back to the company, but they had specific requests for the item to be returned, which had to be done by the forward2me team.

Now, why did I explain all of this? You probably got tired and bored reading all of this, and then think about actually experiencing all of this. Well, I wouldn't be able to manage all of this, if it wasn't for Joyce in the UK Warehouse. She was there from day 1 and helped me through all my stupid questions. Workers with friendliness and empathy like that don't exist anymore, at least not in my experience. I wish Joyce all the best and urge the company to upgrade her pay!

Avoid! Truly awful service. Refused to ship an item which was very clearly not on the prohibited items list. And then had the gall to retrospectively add the selling company to their list of ‘blocked retailers’; a list which I had been very careful to check the company was not on. It got worse: they charged me over double the original shipping cost to return the item. Very poor.

RO

They worked hard to help me get everything figured out when the US side was being a pain. Would definitely use them again.

Thank you so much for your kind feedback!

We're really pleased to hear that our team was able to help you get everything sorted, especially while dealing with the issues on the US side. We truly appreciate your patience and your kind words.

We'd be delighted to assist you again in the future!

C

Very straightforward and quick turnaround time.
Will be using again

Thank you for your lovely feedback! We're glad to hear you found the process straightforward and that everything was handled quickly.

We really appreciate your support and look forward to helping you again in the future!

they used to be easy and reliable, not so any more. Extremely complicated to deal with, poor customer service that doesn't read (or understand (you emails) ... and today I received an email saying I have 24 h to send my parcel (for which I have to verify my PayPal payment, by clicking on a link in an email I never received) But when I tried another time to send it and click on the link in this email from today, my account is empty, no parcel to be shipped. They removed it 21 h before the 24 h were over. Great. Never again.

J

Every step was followed as promised, no problems. I will continue using Forward2me.

Thank you so much for your kind feedback!

We're delighted to hear that everything went smoothly and that we delivered on our promises at every step. It means a lot to know that you had a hassle-free experience with Forward2me.

We truly appreciate your continued support and look forward to helping you again in the future!

Great shipping service and fast customer support! Forward2me helped me buy a product from the USA that wouldn't normally ship to my country. Their customer service is very fast at replying to emails. When my package didn't show up in my account inbox, Kaye from customer support helped me find it immediately and emailed me right away. Fantastic service and highly recommended!

Thank you so much for your fantastic feedback and recommendation!

We're delighted to hear that you had a great experience with our shipping service and that Kaye was able to quickly locate your package and get everything sorted for you. We'll be sure to share your kind words with Kaye and the team.

It's wonderful to know that Forward2me helped you purchase and receive a product that wouldn't normally ship to your country. We truly appreciate your support and look forward to assisting you again in the future!

One of the best freight forwarders in the business, they do everything professionally they also have a great support team.

Thank you so much for your wonderful feedback!

We're glad to hear that you consider Forward2me one of the best freight forwarding services and that you've been impressed with our professionalism and support team.

Your kind words mean a lot to us and motivate the team to continue providing the best possible service. We truly appreciate your support and look forward to assisting you again!

My package (Package ID: US-61-2175525791143297) was delivered to your US warehouse on August 21st, 2026, and I uploaded the purchase invoice back on August 18th.
Despite this, the package is still stuck in "PROCESSING" status with a $0.00 declared value, completely blocking me from paying and shipping it. This package contains an urgent auto spare part (fuel rail) needed to fix my out-of-service car.
Customer support is ignoring emails and WhatsApp messages. Please approve the uploaded invoice, update the package value, and release it for immediate Express shipping TODAY.

We're very sorry for the delay and for the frustration this has caused, especially as the auto spare part is urgently needed to get your vehicle back on the road.

We sincerely apologise that you felt your emails and WhatsApp messages had not been answered. This is not the level of customer service we aim to provide.

We are escalating this with the relevant team to review the uploaded invoice, update the declared value, and release the package for shipping as quickly as possible. Once the review is completed, you will be able to proceed with the available shipping options.

This person only rated the service without leaving any comment.

Excellent customer service. Forward2me went above and beyond the call of duty when they helped me sort out an import issue.

Thank you so much for your kind feedback!

We're delighted to hear that our team was able to go above and beyond to help resolve your import issue. We always aim to make the shipping process as smooth and stress-free as possible, especially when unexpected issues arise.

I have been using Forward2Me for some time now to ship items only available in the UK to me in Spain. They are not cheap but for special items you really want I think they are excellent. Their website is easy to use and they are very efficient. Their pricing is very clear and you know up front how much each parcel will cost you, but dont forget you will have to pay spanish VAT and customs duty on top. Recently I had to use their excellent customer service, a lady called Rose in Preston. She was really brilliant! Very unusually FedEx had mislaid 2 parcels and Rose was determined they were going to find them and deliver to me! It took a lot of gritted teeth and determination on her part but she refused to give up and they were eventually found and delivered here. She really is a credit to this company, I would give 10 stars if I could. Highly recommended and many thanks.

Thank you so much for taking the time to leave such a detailed and wonderful review!

We're delighted to hear that you've been using Forward2me for some time and that you've found our service efficient, straightforward, and reliable for shipping your UK purchases to Spain.

We're especially pleased to hear about your experience with Rose. We'll be sure to share your kind words with her — we're certain she'll be thrilled to know that her determination and persistence helped get your two missing parcels located and delivered successfully.

Rose is absolutely a credit to the team, and your 10-star comment means a lot to us!

SM

I find the process frustrating. Reconciling purchasing with tracking numbers.
Other forwarding companies I’ve used, the process seems easier and straight forward.

Thank you for sharing this feedback, and I completely understand your frustration. Manually matching purchase receipts with tracking numbers adds unnecessary hassle, and we want to make your shipping experience as seamless as possible.

We are actively looking at ways to improve our package intake and reconciliation process.

S

Super intuitive, quick, friendly service

Thank you so much for the fantastic feedback! We're thrilled to hear that you found our service super intuitive, quick, and friendly. We truly appreciate your support and look forward to helping you again soon!

JW

I’m in the US and ordered something from a UK boutique that couldn't be shipped directly to me. I searched and found Forward2me, which was like a middleman for shipping and so easy to use. Thank you for offering this service.

Thank you! We're glad we could act as your UK-to-US shipping middleman and make the whole process effortless. Enjoy your items from the UK!

I had a great experience using Forward2me at the UK warehouse. There was an error with one of my items but it was quickly resolved, thanks to Kaye!
Very good service with great support system.

Thank you so much for your wonderful feedback! We’re delighted to hear that you had a great experience with our UK warehouse and that Kaye was able to quickly resolve the issue with your item. 😊

Outstanding service!

Thank you so much for the fantastic feedback! We’re glad to hear you had an outstanding experience with our service. Your support means a lot to the whole team. We look forward to serving you again!

Ebay package arrived and was opened for no reason (claim is it needed inspection for some reason). Then they delayed shipping it out becaseu they destroyed the original packaging and now charging me extra. Telling me : You need to select extra services to "REPACKAGE" your item for us to be able to ship it to you. This service used to be simple and straight forward. Now they are extorting extra $$$ and opening packages that originated in UK.

Thanks for your feedback.

Parcels may be opened by our warehouse team when an inspection is required, for example, to verify the contents, ensure they comply with our shipping requirements, or confirm that they can be safely transported by the selected courier. This is part of our standard security and compliance process.

Our processing team has assessed the package and confirmed that repacking is required based on the condition and suitability of the current packaging for onward international shipment.

Repacking may be required for the following reasons:

Fragile contents – Items such as glassware, ceramics, or high-value electronics may require additional protection during transit.

Damaged packaging – If the outer packaging has arrived in a condition that is not suitable for safe international shipping, it may need to be replaced.

Excessive empty space – Packaging that is significantly larger than the contents can allow the item to move around during transit and increases the risk of damage.

Irregular packaging – Non-standard shapes or packaging may be more susceptible to handling issues or may result in additional courier charges. Repacking into an appropriate box can help address this.

The purpose of the repacking requirement is to ensure that the parcel is adequately protected and meets the packaging requirements for international transportation. Our priority is to make sure your item reaches you safely and without avoidable damage.

We appreciate your patience and understanding.

BL

Just a bit slow in responding to my questions but not really too much issue

Thank you for your honest feedback! We’re glad to hear the delay didn’t cause too much of an issue, but we’re sorry that our responses were a little slower than expected. We’re always working to improve our response times and provide a faster, smoother experience.

MH

I was somewhat confused about the process but AI explained it to me and I was able to get the information and payments to the correct people. My coat arrived quickly. Thank you.

Thank you for your feedback! We’re glad to hear that our AI support was able to clarify the process and help you get the information and payments sorted with the right people. 😊

I used a US Warehouse. When the goods come, (it's an electronics handheld machine,I bought from eBay which I cant buy in my country, Thailand). It arrived at US warehouse. But after 30 days, I couldn't ship, couldnt repack (it's said no service available) and after repeatedly contacted them, I received 1 response which asked me to repack. The worst service ever. I used this forward2me for 2 times, 1 time this happened, but it's more than enough. Everyone be careful.
It's now 9 days left before they discard my shipment, if they come ans fix this, will post it. Otherwise, it's like i said.

I sincerely apologise for the frustration and delays you have experienced with your shipment.

I have personally reviewed your case and can confirm that we have now resolved the issue preventing you from shipping your package from our US warehouse.

I completely understand your frustration, especially as your shipment has been sitting with us for an extended period and you have had difficulty getting a clear resolution despite contacting us several times. This is not the level of service we aim to provide.

We have also taken your feedback on board internally. In particular, we are reviewing why you were initially advised to repack when the underlying issue was related to the shipping details, and we are working with the team to make sure similar cases are investigated properly before instructions are provided to customers.

You can proceed with arranging the shipment from your US warehouse account.

Again, I am very sorry for the inconvenience and for the experience you have had this time. We genuinely appreciate you giving us the opportunity to put this right, and we hope we can restore your confidence in Forward2me.

UPDATE – August 20, 2026: This remains unresolved.

After approximately three weeks of delays and repeated correspondence, Forward2me has now informed me that the identification I provided was expired. The expiration date was clearly visible on the document and could have been identified immediately when it was submitted.

Instead, this issue was raised only now, after weeks of delays and after I had already provided the requested information and authorized shipment.

I have now been asked to send a current passport by email, which contains considerably more sensitive personal information. I am providing the requested verification, but after everything that has happened, I am concerned that another issue will simply result in another delay.

I will continue updating this review until the shipments are actually dispatched and tracking numbers are provided.

I’m sorry for the frustration caused by the delay and the repeated requests for information.

I completely understand your concern regarding the identification document and why you feel this should have been identified earlier in the process. We appreciate that you had already provided the requested information and were expecting your shipments to move forward without further delays.

We also understand your concern about providing sensitive identification information. Please ensure that any documents are submitted only through the secure channel provided by our team.

Great expérience. The communication was excellent and the delivery fast. It was my first expérience and I will continue to use FORWARD2ME whenever I need to buy from UK.

Thank you so much for your wonderful feedback! We’re delighted to hear that you had a great first experience with Forward2me and that you were happy with the communication and delivery speed.

It means a lot to know that you’ll continue using Forward2me whenever you need to shop from the UK. We look forward to helping you again with your future shipments!

Thank you for choosing Forward2me! 💙

Great expérience! The communication with Jus was excellent. I will repeat this expérience again when needed.

On July 16, 2026, I placed a large order for yarn with Wool Warehouse in Warwickshire, UK. The seller ships to almost every continent and country. However, they stopped shipping to Germany as of July 1, 2026—and now I have an idea why.

I decided to use the package forwarding service Forward2me for delivery; I am very happy with that decision and would make the same choice again.

From the recommendation to repackage the parcel for safe transport, help selecting a shipping carrier, to assistance with customs clearance, I felt I was in expert hands throughout the process.

I owe special thanks to Kyla, whose patience, empathy, and professional expertise were invaluable in helping me navigate the lengthy German customs clearance process. Kyla provided all the necessary information and documentation to ensure my package was finally released by German customs on August 17, 2026.

Yesterday, August 18, 2026, I received my package intact; the yarn was in perfect condition. Now I’m excited and happy to get started on my crochet project.

Thank you, Forward2me; thank you, Kyla! :-)

Thank you so much for taking the time to share such a detailed and thoughtful review. We’re absolutely delighted to hear that your yarn arrived safely and in perfect condition, and that you can finally get started on your crochet project!

We especially appreciate your kind words about Kyla. I’ll make sure your feedback is shared with her and the wider team. Her patience, empathy, and expertise throughout the customs clearance process clearly made a real difference, and it’s wonderful to know you felt supported throughout.

We understand how stressful and lengthy customs clearance can be, so we’re very pleased that we were able to provide the documentation and assistance needed to get your parcel released successfully.

Thank you again for choosing Forward2me and for trusting us with your shipment. We truly appreciate your support and would be delighted to help you again with any future deliveries.

The customer service NICA, is very good, it replies fast and is very patient and understanding. The process is pretty quick, and I like that the plateform provides a photo of the parcel. Because when we have many shippments, it can get confusing. The plateform, the management of the inbox is also a bit confusing, there is delay when we swich tabs, and sometimes it seems there is no info or the info is incorrect, and we have to swich a few times for it to be updated. I find it not very intuitive. But it works.

Thank you for your detailed feedback and for recognising Nica’s fast, patient and understanding support. We’re also pleased to hear that the parcel photos are useful, particularly when managing multiple shipments.

We appreciate your honest comments about the platform and inbox experience. We know there are areas where the interface and information updates could be more intuitive and consistent, and feedback like this is helpful in identifying where we need to improve.

We’re glad the service is working well overall, and we hope we can continue to make the experience better for you.

Customer Service was very helpful. You are able to WhatsApp directly, and the operator Jhe (UK warehouse) who assisted me was able to professionally and quickly answer my enquiry.

Jamie of Guernsey warehouse has been very helpful and responsive. It was my first time to purchase from the UK via forward2me and she guided me through the process. Exceptional customer service!

Thank you for taking the time to leave such a lovely review. We’re delighted to hear that Jamie was so helpful and responsive, especially as this was your first time using forward2me. We’ll be sure to pass your kind feedback on to Jamie and the Guernsey team. We really appreciate your support.

I was stupid enough to get sucked into believing all the information that is on this company's website. It all sounded so legitimate and easy. If only I had read the countless 1* reviews on Trust Pilot and Google Review, I would NEVER have used this company. So I hope for your sake you are reading this review before you proceed.

This company has little to no customer service and do not reply to emails or website BOT enquiries in a timely manner. Meanwhile you (the customer) are busily trying to organise your parcel. Many customers have given 1* reviews complaining about this, so you can check for yourself.

This company does not provide you with any information about your parcel as they are checking and readying it for shipment. In my case, due to their negligence in proclaiming that the item had batteries (which it did not), all the cheap freight forwarding options which had previously been displayed, were no longer available to me on their website.

Add to this the fact that prior to the item arriving at their warehouse, I did take up their online offer to "lock in" my shipping cost for 30 days in the amount of Euros 9.99. I took a screenshot as evidence of the cost they guaranteed me. So much for that !

I was therefore forced to pay an exorbitant amount because I had to use the big companies like FedEx, DHL etc. To be frank, the freight forwarding cost me more than three times the cost of the actual item. Many customers have given 1* reviews complaining about this, so you can check for yourself.

This company oversized my parcel measurements and even worse, they increased the value of my purchased item because they carelessly included the shipping fee which I paid from France to the UK. Obviously this shipping fee does not and should not be included in the value of the item, which in turn increases the amount of GST that they take. Then add the fact that they took 20% instead of 10% which is the legal amount payable in Australia. They repeatedly refused to acknowledge that they took 20% instead of 10%.

I could go on for hours, however just read the 1* reviews and you will see for yourself.

Because I am on a disability pension, I particularly relied on the "light freight forwarding option" in the amount of Euros 9.99 as freely advertised on their website. My package was only 0.5kg.

It was on this basis alone, that I choose to proceed with my purchase from France and have it shipped to Forward2Me in the UK - knowing that I could afford Euros 9.99 for freight forwarding onto Australia.

Like many other customers, I have now paid three times the value of the item I purchased to have it forwarded to Australia. Instead of Euros 9.99, I was charged GBP 76.62 (AUD $152.93). Many customers have given 1* reviews complaining about GST being incorrectly or illegally taken, so you can check for yourself.

These tiny toys are intended for two sick children in the oncology ward here in South Australia. It leaves a very bad taste in my mouth as finances are very tight on a disability pension.

So do yourself a favour and just go somewhere reputable and honest and use a company that offers reliable and prompt customer service.

Excited for the assistance I am getting from you guys. Yes please you have a wonderful fantastic beautiful awesome service desk provider who is very very very very kindly helpful.

Thank you so much for your wonderful review. We’re really pleased to hear that you’ve had such a positive experience with our service desk and that the team has been able to provide the assistance you needed. We really appreciate your kind words and look forward to continuing to support you.

Exceptional customer service provided by Jhe handing the acceptance and forwarding of a large shipment from Germany to the United States. They provided prompt responses, provided all options available including air and sea freight, and even communicated with vendor on my behalf for packing details to assess if repackaging and consolidation would reduce the cost of freight to fall within my budget. I highly recommend them for all your freight forwarding logistical needs as they will handle everything from door to door. I am extremely satisfied with the service they provided and hope to build a long term relationship with them for future freight needs.

Thank you so much for taking the time to share such wonderful feedback about Jhe and our service.

We’re delighted to hear that Jhe was able to support you throughout the process, from exploring air and sea freight options to coordinating with the vendor and finding ways to help keep the shipping costs within your budget.

We truly appreciate your recommendation and are very happy to hear that you’re satisfied with the service. We look forward to supporting you with your future freight forwarding needs and building a long-term relationship with you.

We’ll also be sure to share your kind words with Jhe and the wider team.

My second shipment with Forward2Me from Japan to the UK.

Forward2Me offer such a useful service. In this instance i was buying Pilot pens and inks from Amazon.co.jp. Amazon Japan wont ship these direct to the UK, little wonder since they are 1/4 to 1/3 of the the price they are selling at on Amazon.co.uk…

There was a short delay because Forward2Me had so many repack orders in the queue ahead of me. I was kept posted of my orders progress through the queue, which took several days. Then the usual really fast delivery from DHL. The parcel was booked in with them on Saturday early morning in Tokyo, and arrived at my house in Wales near lunchtime on Monday.

Of course it is not just for Amazon. I can now buy from other smaller retailers who wont ship outside of Japan.

Next on the list will be some of the excellent Vessel screwdrivers at a fraction of the price they are in the UK.

For a little history: on my first order using Forward2Me there was a problem with the paperwork and DHL rejected the shipment. You can see my other review where I discuss that, and how Forward2Me resolved it. For this delivery I reached out to customer services when I created the order. Jus picked up the request and oversaw the order process to make sure we did not have a repeat of the initial paperwork mix up. Jus, a warm thank you from me.

Thank you for such a detailed review and for choosing forward2me for your second shipment from Japan to the UK.

We’re pleased to hear that, despite the short delay while your repack request was in the queue, you were kept updated throughout and that the shipment then made its way from Tokyo to Wales so quickly.

It’s also great to hear that Jus was able to oversee your shipment and make sure the paperwork was handled correctly following the issue with your first order. We’ll be sure to pass your kind words on to Jus.

We really appreciate your continued support and are delighted that forward2me is helping you access retailers in Japan that don’t ship directly to the UK.

I had a parcel gone missing, despite USPS claiming it had been successfully delivered. It turns out the seller hadn’t written nor my name nor my inbox number on the label and my parcel was in the warehouse but forward2me didn’t know who it belonged to. I contacted customer service and Rosa was able to help. She quickly found my missing parcel and added it to my USA inbox, and now I can proceed shipping the parcel over to me. Thank you Rosa for your help and kindness!

Thank you for your lovely review. We’re pleased to hear that Rosa was able to quickly locate your parcel and get it added to your USA inbox so you could continue with your shipment.

We understand how concerning it must have been to see the parcel marked as delivered while it was not showing in your account. We’re glad we were able to identify the issue and get everything resolved for you.

We’ll be sure to pass your kind feedback on to Rosa. Thank you for choosing forward2me and for taking the time to share your experience.

I was trying to ship eyeglass frames from Europe to the USA, which are regulated as medical devices. My first attempt using DHL failed due to an incorrect code entry, but Forward2Me made sure my second attempt was a success.
I worked directly with Rose from Forward2Me (Preston branch). Together, as true partners, we navigated the process to ensure a completely hassle-free shipment. I am extremely grateful for Rose's patience, understanding, and dedication. Her hands-on support made all the difference, and I highly recommend Forward2Me!

Thank you so much for your fantastic review. We’re delighted to hear that Rose was able to support you through the process and help make what could have been a complicated shipment a success.

We’ll be sure to share your kind feedback with Rose. It’s great to hear that her patience, knowledge and hands-on support made such a difference.

Thank you for choosing forward2me and for recommending our service.

What more can I say? This forwarding company is the epitome of professionalism, efficiency and kindness! Always receive impeccable service. You pay for you receive. All I can do is extend my deepest gratitude to Jamie out of the UK warehouse location for assisting in my last shipment. This company is truly blessed to have him! Highly recommend!

Thank you so much for your wonderful feedback! We’re thrilled to hear that you’ve consistently received professional, efficient, and caring service from our team.

We’ll be sure to share your kind words with Jamie and the UK warehouse team. It means a lot to know that Jamie made such a positive difference with your latest shipment. We’re truly grateful for your trust, continued support, and recommendation!

LR

Todo es muy fácil y seguro , Perfecto

Thank you so much for your wonderful feedback! 😊 We’re delighted to hear that you found everything easy and secure. It means a lot to know we could provide you with a smooth and reliable experience.

I have no experience with international couriers & I made the drastic mistake of trying to ship a tiny item containing alcohol as the first material in the ingredient list, changing it to "Hazardous Material". Take your version of back and forth emails and multiply it. If you look up “pleasure to deal with” in the dictionary, you find a photo of them. Their customer service is flawless, elegant, substantial, the real deal, and their kindness and integrity are truly unicorn-like from first message. Rarely you meet a DREAM customer service agent who listens to your needs and goes above and beyond to accommodate you -- outside the limits of what is expected. They are not just on forward2me to make a profit, they care about people. Kyla & Joyce may be part of a 'Customer Experience Team' but they stand apart. And forward2me is lucky to have them working with them.

Thank you so much for taking the time to share such an incredibly thoughtful review! 💙 We’re truly sorry your first international shipping experience involved so much back-and-forth, but we’re delighted that Kyla and Joyce were able to make the process easier and support you every step of the way.

Your kind words about their patience, kindness, integrity, and dedication mean the world to us. We’ll be sure to share your feedback with Kyla and Joyce — they’ll be absolutely thrilled to know they made such a positive difference.

E

The simplicity of their online portal, the accurate updates once an order was placed, and the speed at which product is shipped out. Whoever is running the UK warehouse, their entire staff, and the their IT department should get a raise.

Thank you so much for the fantastic feedback! 💙 We’re thrilled to hear that you found our online portal simple to use, our updates accurate, and our shipping process fast and efficient.

We’ll definitely pass your kind words along to our UK warehouse and IT teams — they’ll be delighted to know their hard work is being noticed! 😊 Thank you for choosing forward2me, and we look forward to serving you again!

Incredibly slow to process anything - in the time i have used Shipito to send 2 separate shipments - 1 of which I already received - really would not recommend these people

We’re sorry to hear that you’ve found the processing time slower than expected. We understand how frustrating it is to be waiting for a shipment when you have already received another shipment through a different service.

I’m aware of your shipment and have personally asked our team to ensure that the repacking is escalated today. We’ll do everything we can to get this progressed as quickly as possible.

We appreciate your patience and apologise for the delay.

To cut a long story short I lost a parcel , Royal Mail not interested, but forward2me , especially Jamie on the Customer Experience Team ( lancashire) managed to find and track the parcel and keep me updated. The customer Experience was first class and if forward2me provide this kind of service I would never fail to use them. In a word " outstanding ". Genuinely cared and service was first class . Forward2me , you've got this right. WELL DONE!

Thank you so much for your wonderful review. We’re delighted to hear that Jamie was able to help locate and track your parcel and, importantly, keep you updated throughout the process.

We’ll be sure to share your kind words with Jamie and the wider Customer Experience team. It’s fantastic to hear that you felt genuinely cared for and supported, particularly when the parcel was proving difficult to locate.

Thank you for your kind words and for choosing forward2me. We really appreciate your recommendation.

N

Easy to use, fast delivery, processing and packaging. Prices are very good too.

Thank you so much for your wonderful feedback! 💙 We’re delighted to hear that you found forward2me easy to use, with fast processing, delivery, and careful packaging. It’s also great to know you’re happy with our prices!

I was stupid enough to get sucked into believing all the information that is on this company's website. It all sounded so legitimate and easy. If only I had read the countless 1* reviews on Trust Pilot and Google Review, I would NEVER have used this company. So I hope for your sake you are reading this review before you proceed.

This company has little to no customer service and do not reply to emails or website BOT enquiries in a timely manner. Meanwhile you (the customer) are busily trying to organise your parcel. Many customers have given 1* reviews complaining about this, so you can check for yourself.

This company does not provide you with any information about your parcel as they are checking and readying it for shipment. In my case, due to their negligence in proclaiming that the item had batteries (which it did not), all the cheap freight forwarding options which had previously been displayed, were no longer available to me on their website.

Add to this the fact that prior to the item arriving at their warehouse, I did take up their online offer to "lock in" my shipping cost for 30 days in the amount of Euros 9.99. I took a screenshot as evidence of the cost they guaranteed me. So much for that !

I was therefore forced to pay an exorbitant amount because I had to use the big companies like FedEx, DHL etc. To be frank, the freight forwarding cost me more than three times the cost of the actual item. Many customers have given 1* reviews complaining about this, so you can check for yourself.

This company oversized my parcel measurements and even worse, they increased the value of my purchased item because they carelessly included the shipping fee which I paid from France to the UK. Obviously this shipping fee does not and should not be included in the value of the item, which in turn increases the amount of GST that they take. Then add the fact that they took 20% instead of 10% which is the legal amount payable in Australia. They repeatedly refused to acknowledge that they took 20% instead of 10%.

I could go on for hours, however just read the 1* reviews and you will see for yourself.

Because I am on a disability pension, I particularly relied on the "light freight forwarding option" in the amount of Euros 9.99 as freely advertised on their website. My package was only 0.5kg.

It was on this basis alone, that I choose to proceed with my purchase from France and have it shipped to Forward2Me in the UK - knowing that I could afford Euros 9.99 for freight forwarding onto Australia.

Like many other customers, I have now paid three times the value of the item I purchased to have it forwarded to Australia. Instead of Euros 9.99, I was charged GBP 76.62 (AUD $152.93). Many customers have given 1* reviews complaining about GST being incorrectly or illegally taken, so you can check for yourself.

These tiny toys are intended for two sick children in the oncology ward here in South Australia. It leaves a very bad taste in my mouth as finances are very tight on a disability pension.

So do yourself a favour and just go somewhere reputable and honest and use a company that offers reliable and prompt customer service.

Thank you for bringing your concerns to our attention.

We sincerely apologize for the communication delay you experienced and the frustration caused by the unexpected shipping options at checkout. We completely understand why this situation caused immense stress, especially given the special purpose of your purchase.

We acknowledge that our response time between Wednesday and Saturday was unacceptable.

Budget postal services (such as Lite or Cross-Border options) strictly prohibit items containing built-in batteries. Because your Réveil LED clock contains a battery, our system automatically restricted shipping options to compliant courier networks like DHL Express to meet international air safety regulations. We apologize that this reason was not clearly communicated to you upfront.

The initial declared value mistakenly included domestic delivery fees from the original seller. We have updated our records to reflect the net item value of €41.58.

We have emailed you to provide full resolution.

We are waiting for your response.

Jhe from Germany helped me a lot!

Thank you so much for your kind feedback! 💙 We’re delighted to hear that Jhe from our Germany team was able to help you and provide great support. We’ll be sure to pass your lovely comments along to Jhe!

KAYE was so wonderful, clear and very helpful, very satisfying service

Thank you so much for your wonderful feedback! We’re thrilled to hear that Kaye was clear, helpful, and provided such a satisfying service. We’ll be sure to share your kind words with her — she’ll be delighted to know she made a positive difference!

I had an excellent experience with forward2me's customer service. Jhe from the Customer Experience team was incredibly helpful, polite, and very quick to respond to my inquiries. Everything went smoothly, and I felt truly valued as a customer. Highly recommended!

Thank you for your kind review. We’re so pleased to hear that Jhe was able to provide such helpful, friendly and responsive support throughout your experience.

It’s lovely to hear that you felt valued as a customer, and we’ll be sure to pass your feedback on to Jhe and the Customer Experience team. Thank you for choosing forward2me.

My package was a genuinely difficult case: a 122-inch rolled screen that exceeded every courier's length limit, meaning the only standard option was dedicated freight at a quote of nearly $4,000 - several times the item's value. It sat in the US warehouse for a long time (months of waiting, presumably an overloaded warehouse). Honestly, I was close to writing the item off.

Then the support team turned it around completely. Joyce took ownership of the case, storage fees for the whole waiting period were waived without me having to fight for it, and the Delaware warehouse team agreed to a custom request: unrolling the screen and folding it, so it fit within normal courier limits. Shipping cost dropped from $3,872 to $272, and the package arrived in Austria without issues.

Thank you Joyce, and thank you to the Delaware warehouse team.

Thank you so much for taking the time to share your experience. We’re delighted that Joyce and our Delaware warehouse team were able to find a solution for what was certainly a challenging shipment.

We’re especially pleased that the team’s efforts to find an alternative way to package the screen made such a significant difference to the shipping cost and allowed us to get it safely to Austria.

We’re sorry for the long wait at the beginning, but it’s great to hear that Joyce was able to take ownership of the situation and work with our warehouse team to get things moving.

We’ll be sure to share your kind words with Joyce and the Delaware team. They’ll be pleased to hear them. Thank you again for choosing forward2me.

Amazing forwarding service. Smooth process and arrived with me in the UK from both the USA and Japan really quickly - actually quicker than domestic postage in the UK! Thank you so much!

Thank you for your wonderful review. We’re delighted to hear that your shipments from both the USA and Japan arrived in the UK so quickly, and it’s great to know that the process was smooth from start to finish.

We really appreciate you choosing forward2me and trusting us with your parcels. Thank you for taking the time to share your experience.

Very disappointing experience with Forward2Me.

I had a parcel containing an empty e-cigarette atomizer that I wanted forwarded to France. Before ordering, I checked their published prohibited and restricted items lists, and this type of item was not listed as prohibited.

After the parcel arrived at their warehouse, they refused to forward it.

When I called customer service, I was first told this was because of a new rule introduced after they had problems shipping these products to the US. I pointed out that my parcel was going to France, not the US. I was then told that they had also had problems within the EU.

When I asked which regulation prevented them from shipping it to France, the representative then told me that there was actually no regulation preventing it and that this was simply an internal Forward2Me rule.

I explained that if this is their internal policy, their website should clearly reflect it so customers can know before sending goods to their warehouse. When I asked when this internal rule had been introduced, she told me she didn't know.

The whole conversation gave me the impression that explanations were being made up as we went along rather than there being a clear, documented policy.

The result is that I have wasted both time and money. The retailer does not accept a return in this situation, and Forward2Me's proposed option is essentially to destroy the item.

What made the experience particularly unacceptable was the customer service. When I asked the representative how Forward2Me intended to make the situation right, she told me to “contact customer service.” I pointed out that I was already speaking to customer service, and shortly afterwards she hung up on me.

I understand that a forwarding company is entitled to have its own restrictions. What I don't accept is taking delivery of customers' goods while those restrictions are not clearly disclosed on the published prohibited items lists, then giving contradictory explanations once the parcel is already in their possession.

Edit/Update:
After posting this review, I escalated the issue to management. Head of Global Shipping personally reviewed the case and responded very quickly.

She confirmed that the item itself was not prohibited from being imported into France and clarified that the issue was related to carrier restrictions rather than French regulations.

The prohibited-item restriction on my parcel has now been removed.

I still think the initial handling of the case and the contradictory information I received from customer service were poor, and it should not have required escalation to management to get a clear answer. However, once the issue reached the right person, it was handled quickly, professionally, and with a satisfactory resolution.

I originally gave one star because of the initial experience. I am leaving the original review below for context, but I wanted to add this update to fairly reflect how the situation was ultimately resolved.

Thank you for taking the time to provide such detailed feedback. We are sorry that your experience and the communication you received did not meet the standard we expect.

We have reviewed your shipment and the specific item in question, the Wotofo Serpent Elevate RTA. We can confirm that this is an empty atomiser component and does not contain e-liquid, nicotine or a battery. We have not identified a specific French import regulation that prohibits this particular item.

The issue is instead related to carrier restrictions. Some of the courier services available through our platform restrict electronic cigarettes and their components, and these restrictions can apply to components even when they do not contain a battery or liquid. This was the basis for the restriction initially applied to your parcel.

We accept that this distinction was not explained clearly during your telephone conversation, and we apologise for the contradictory information you received. We have therefore reviewed the situation and offered you two options: we can remove the restriction and allow you to proceed with shipping, subject to the selected courier accepting the item, or we can arrange the return of the item to you free of charge.

We have also taken your comments regarding our published restricted-item information and the handling of your call seriously. We agree that customers should receive clear and consistent information about restrictions before sending goods to our warehouse.

We hope the options now offered provide a fair resolution and that you will reconsider your experience with us following our review.

I had a parcel unable to be shipped and Elvie could not have been more helpful in organising the return to sender. Great service which I have used in the past and will definitely use again.

Thank you for your fantastic review. We're so pleased to hear that Elvie was able to help organise the return to sender and make what could have been a difficult situation straightforward for you.

It's wonderful to hear that you've used forward2me previously and that you'd choose us again. We'll be sure to pass your kind words on to Elvie.

Thank you for your continued support.