Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
18 August 2026
Unknown Shipment Details
Excellent service! Thank you so much, Elvie, for your help and support. You were very kind, patient, and helpful throughout the process. I truly appreciate your assistance! ⭐️
Unverified Customer
18 August 2026
Unknown Shipment Details
Excited for the assistance I am getting from you guys. Yes please you have a wonderful fantastic beautiful awesome service desk provider who is very very very very kindly helpful.
Unverified Customer
17 August 2026
Unknown Shipment Details
Exceptional customer service provided by Jhe handing the acceptance and forwarding of a large shipment from Germany to the United States. They provided prompt responses, provided all options available including air and sea freight, and even communicated with vendor on my behalf for packing details to assess if repackaging and consolidation would reduce the cost of freight to fall within my budget. I highly recommend them for all your freight forwarding logistical needs as they will handle everything from door to door. I am extremely satisfied with the service they provided and hope to build a long term relationship with them for future freight needs.
Thank you so much for taking the time to share such wonderful feedback about Jhe and our service.
We’re delighted to hear that Jhe was able to support you throughout the process, from exploring air and sea freight options to coordinating with the vendor and finding ways to help keep the shipping costs within your budget.
We truly appreciate your recommendation and are very happy to hear that you’re satisfied with the service. We look forward to supporting you with your future freight forwarding needs and building a long-term relationship with you.
We’ll also be sure to share your kind words with Jhe and the wider team.
We’re delighted to hear that Jhe was able to support you throughout the process, from exploring air and sea freight options to coordinating with the vendor and finding ways to help keep the shipping costs within your budget.
We truly appreciate your recommendation and are very happy to hear that you’re satisfied with the service. We look forward to supporting you with your future freight forwarding needs and building a long-term relationship with you.
We’ll also be sure to share your kind words with Jhe and the wider team.
Unverified Customer
17 August 2026
Unknown Shipment Details
My second shipment with Forward2Me from Japan to the UK.
Forward2Me offer such a useful service. In this instance i was buying Pilot pens and inks from Amazon.co.jp. Amazon Japan wont ship these direct to the UK, little wonder since they are 1/4 to 1/3 of the the price they are selling at on Amazon.co.uk…
There was a short delay because Forward2Me had so many repack orders in the queue ahead of me. I was kept posted of my orders progress through the queue, which took several days. Then the usual really fast delivery from DHL. The parcel was booked in with them on Saturday early morning in Tokyo, and arrived at my house in Wales near lunchtime on Monday.
Of course it is not just for Amazon. I can now buy from other smaller retailers who wont ship outside of Japan.
Next on the list will be some of the excellent Vessel screwdrivers at a fraction of the price they are in the UK.
For a little history: on my first order using Forward2Me there was a problem with the paperwork and DHL rejected the shipment. You can see my other review where I discuss that, and how Forward2Me resolved it. For this delivery I reached out to customer services when I created the order. Jus picked up the request and oversaw the order process to make sure we did not have a repeat of the initial paperwork mix up. Jus, a warm thank you from me.
Forward2Me offer such a useful service. In this instance i was buying Pilot pens and inks from Amazon.co.jp. Amazon Japan wont ship these direct to the UK, little wonder since they are 1/4 to 1/3 of the the price they are selling at on Amazon.co.uk…
There was a short delay because Forward2Me had so many repack orders in the queue ahead of me. I was kept posted of my orders progress through the queue, which took several days. Then the usual really fast delivery from DHL. The parcel was booked in with them on Saturday early morning in Tokyo, and arrived at my house in Wales near lunchtime on Monday.
Of course it is not just for Amazon. I can now buy from other smaller retailers who wont ship outside of Japan.
Next on the list will be some of the excellent Vessel screwdrivers at a fraction of the price they are in the UK.
For a little history: on my first order using Forward2Me there was a problem with the paperwork and DHL rejected the shipment. You can see my other review where I discuss that, and how Forward2Me resolved it. For this delivery I reached out to customer services when I created the order. Jus picked up the request and oversaw the order process to make sure we did not have a repeat of the initial paperwork mix up. Jus, a warm thank you from me.
Thank you for such a detailed review and for choosing forward2me for your second shipment from Japan to the UK.
We’re pleased to hear that, despite the short delay while your repack request was in the queue, you were kept updated throughout and that the shipment then made its way from Tokyo to Wales so quickly.
It’s also great to hear that Jus was able to oversee your shipment and make sure the paperwork was handled correctly following the issue with your first order. We’ll be sure to pass your kind words on to Jus.
We really appreciate your continued support and are delighted that forward2me is helping you access retailers in Japan that don’t ship directly to the UK.
We’re pleased to hear that, despite the short delay while your repack request was in the queue, you were kept updated throughout and that the shipment then made its way from Tokyo to Wales so quickly.
It’s also great to hear that Jus was able to oversee your shipment and make sure the paperwork was handled correctly following the issue with your first order. We’ll be sure to pass your kind words on to Jus.
We really appreciate your continued support and are delighted that forward2me is helping you access retailers in Japan that don’t ship directly to the UK.
Unverified Customer
17 August 2026
Unknown Shipment Details
I had a parcel gone missing, despite USPS claiming it had been successfully delivered. It turns out the seller hadn’t written nor my name nor my inbox number on the label and my parcel was in the warehouse but forward2me didn’t know who it belonged to. I contacted customer service and Rosa was able to help. She quickly found my missing parcel and added it to my USA inbox, and now I can proceed shipping the parcel over to me. Thank you Rosa for your help and kindness!
Thank you for your lovely review. We’re pleased to hear that Rosa was able to quickly locate your parcel and get it added to your USA inbox so you could continue with your shipment.
We understand how concerning it must have been to see the parcel marked as delivered while it was not showing in your account. We’re glad we were able to identify the issue and get everything resolved for you.
We’ll be sure to pass your kind feedback on to Rosa. Thank you for choosing forward2me and for taking the time to share your experience.
We understand how concerning it must have been to see the parcel marked as delivered while it was not showing in your account. We’re glad we were able to identify the issue and get everything resolved for you.
We’ll be sure to pass your kind feedback on to Rosa. Thank you for choosing forward2me and for taking the time to share your experience.
Unverified Customer
16 August 2026
Unknown Shipment Details
I was trying to ship eyeglass frames from Europe to the USA, which are regulated as medical devices. My first attempt using DHL failed due to an incorrect code entry, but Forward2Me made sure my second attempt was a success.
I worked directly with Rose from Forward2Me (Preston branch). Together, as true partners, we navigated the process to ensure a completely hassle-free shipment. I am extremely grateful for Rose's patience, understanding, and dedication. Her hands-on support made all the difference, and I highly recommend Forward2Me!
I worked directly with Rose from Forward2Me (Preston branch). Together, as true partners, we navigated the process to ensure a completely hassle-free shipment. I am extremely grateful for Rose's patience, understanding, and dedication. Her hands-on support made all the difference, and I highly recommend Forward2Me!
Thank you so much for your fantastic review. We’re delighted to hear that Rose was able to support you through the process and help make what could have been a complicated shipment a success.
We’ll be sure to share your kind feedback with Rose. It’s great to hear that her patience, knowledge and hands-on support made such a difference.
Thank you for choosing forward2me and for recommending our service.
We’ll be sure to share your kind feedback with Rose. It’s great to hear that her patience, knowledge and hands-on support made such a difference.
Thank you for choosing forward2me and for recommending our service.
Unverified Customer
16 August 2026
Unknown Shipment Details
What more can I say? This forwarding company is the epitome of professionalism, efficiency and kindness! Always receive impeccable service. You pay for you receive. All I can do is extend my deepest gratitude to Jamie out of the UK warehouse location for assisting in my last shipment. This company is truly blessed to have him! Highly recommend!
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’ve consistently received professional, efficient, and caring service from our team.
We’ll be sure to share your kind words with Jamie and the UK warehouse team. It means a lot to know that Jamie made such a positive difference with your latest shipment. We’re truly grateful for your trust, continued support, and recommendation!
We’ll be sure to share your kind words with Jamie and the UK warehouse team. It means a lot to know that Jamie made such a positive difference with your latest shipment. We’re truly grateful for your trust, continued support, and recommendation!
Linda Rodriguez
16 August 2026
UPS Express Saver
LR
Todo es muy fácil y seguro , Perfecto
Thank you so much for your wonderful feedback! 😊 We’re delighted to hear that you found everything easy and secure. It means a lot to know we could provide you with a smooth and reliable experience.
Unverified Customer
15 August 2026
Unknown Shipment Details
I have no experience with international couriers & I made the drastic mistake of trying to ship a tiny item containing alcohol as the first material in the ingredient list, changing it to "Hazardous Material". Take your version of back and forth emails and multiply it. If you look up “pleasure to deal with” in the dictionary, you find a photo of them. Their customer service is flawless, elegant, substantial, the real deal, and their kindness and integrity are truly unicorn-like from first message. Rarely you meet a DREAM customer service agent who listens to your needs and goes above and beyond to accommodate you -- outside the limits of what is expected. They are not just on forward2me to make a profit, they care about people. Kyla & Joyce may be part of a 'Customer Experience Team' but they stand apart. And forward2me is lucky to have them working with them.
Thank you so much for taking the time to share such an incredibly thoughtful review! 💙 We’re truly sorry your first international shipping experience involved so much back-and-forth, but we’re delighted that Kyla and Joyce were able to make the process easier and support you every step of the way.
Your kind words about their patience, kindness, integrity, and dedication mean the world to us. We’ll be sure to share your feedback with Kyla and Joyce — they’ll be absolutely thrilled to know they made such a positive difference.
Your kind words about their patience, kindness, integrity, and dedication mean the world to us. We’ll be sure to share your feedback with Kyla and Joyce — they’ll be absolutely thrilled to know they made such a positive difference.
Ed
15 August 2026
UPS Express Saver
E
The simplicity of their online portal, the accurate updates once an order was placed, and the speed at which product is shipped out. Whoever is running the UK warehouse, their entire staff, and the their IT department should get a raise.
Thank you so much for the fantastic feedback! 💙 We’re thrilled to hear that you found our online portal simple to use, our updates accurate, and our shipping process fast and efficient.
We’ll definitely pass your kind words along to our UK warehouse and IT teams — they’ll be delighted to know their hard work is being noticed! 😊 Thank you for choosing forward2me, and we look forward to serving you again!
We’ll definitely pass your kind words along to our UK warehouse and IT teams — they’ll be delighted to know their hard work is being noticed! 😊 Thank you for choosing forward2me, and we look forward to serving you again!
Unverified Customer
15 August 2026
Unknown Shipment Details
Incredibly slow to process anything - in the time i have used Shipito to send 2 separate shipments - 1 of which I already received - really would not recommend these people
We’re sorry to hear that you’ve found the processing time slower than expected. We understand how frustrating it is to be waiting for a shipment when you have already received another shipment through a different service.
I’m aware of your shipment and have personally asked our team to ensure that the repacking is escalated today. We’ll do everything we can to get this progressed as quickly as possible.
We appreciate your patience and apologise for the delay.
I’m aware of your shipment and have personally asked our team to ensure that the repacking is escalated today. We’ll do everything we can to get this progressed as quickly as possible.
We appreciate your patience and apologise for the delay.
Unverified Customer
15 August 2026
Unknown Shipment Details
To cut a long story short I lost a parcel , Royal Mail not interested, but forward2me , especially Jamie on the Customer Experience Team ( lancashire) managed to find and track the parcel and keep me updated. The customer Experience was first class and if forward2me provide this kind of service I would never fail to use them. In a word " outstanding ". Genuinely cared and service was first class . Forward2me , you've got this right. WELL DONE!
Thank you so much for your wonderful review. We’re delighted to hear that Jamie was able to help locate and track your parcel and, importantly, keep you updated throughout the process.
We’ll be sure to share your kind words with Jamie and the wider Customer Experience team. It’s fantastic to hear that you felt genuinely cared for and supported, particularly when the parcel was proving difficult to locate.
Thank you for your kind words and for choosing forward2me. We really appreciate your recommendation.
We’ll be sure to share your kind words with Jamie and the wider Customer Experience team. It’s fantastic to hear that you felt genuinely cared for and supported, particularly when the parcel was proving difficult to locate.
Thank you for your kind words and for choosing forward2me. We really appreciate your recommendation.
NL
14 August 2026
UPS Express Saver
N
Easy to use, fast delivery, processing and packaging. Prices are very good too.
Thank you so much for your wonderful feedback! 💙 We’re delighted to hear that you found forward2me easy to use, with fast processing, delivery, and careful packaging. It’s also great to know you’re happy with our prices!
Unverified Customer
14 August 2026
Unknown Shipment Details
I have been stupid enough to get "sucked into believing" all the bullshit that is on their website.
They DO NOT answer customer enquiries at all.
They DO NOT provide you with any information about what is happening with your parcel.
They DO NOT explain why they change the size of your parcel from when it was received to when they say it's ready for shipping ... thereby costing you more money.
They DO NOT tell you that the shipping estimates you looked at carefully BEFORE you signed up, just disappear when it comes time to select your courier ... which in turn means having to use the large expensive companies.
They DO NOT tell you why they increase the value of your items from the purchase receipt that you provided.
They DO NOT tell you that they include the shipping cost in the total value, thereby costing you more money to post.
I could go on for hours but what's the point.
IF YOU FEEL GOOD ABOUT RIPPING OFF A DISABILITY PENSIONER FROM AUSTRALIA, WELL WHAT DOES THAT SAY ABOUT YOUR COMPANY ????????????????????
I particularly needed the light freight forwarding option which was quoted to me when I signed up in the amount of Euros 9.99 because my package contains two very small toy clocks which only weigh 0.5 kg. Their false advertising on their website about the cheapest option being Euros 9.99 magically disappeared from the menu once my parcel had been logged into their system.
I read this complaint on another reviewer's site and it is entirely true. You are left having to use the big expensive companies like DHL or FedEx.
I have now paid 3 times what the postage was supposed to be - like so many other reviewers.
I have now paid false GST charges to a company who is NOT authorised to collect GST on behalf of the Australian Government.
I have now paid over AUD $152.00 for shipping for 2 small clocks (which only cost me a total of AUD $40.00) to give to two sick children in the oncology ward here in South Australia and this company has fleeced me over AUD $152.00 to ship them ... despite quoting me Euros 9.99 for lightweight packages. That option totally disappeared from the selection of couriers when it was time to get my parcel sent on.
WHAT A COMPLETE RIP OFF. WHATEVER YOU DO, DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES AND LOSE YOUR MONEY ALSO.
And despite paying yesterday with PayPal, and sending numerous emails, I have absolutely no confidence that this company will even ship my parcel. They added GST which they are not entitled to do for an AUD $45.00 item.
They have increased the shipping cost from Euros 9.99 to Euros 76.64.
This have increased the weight and size of the parcel from when they logged it in. What happened, did it "put on weight" in your warehouse did it?
What kind of person(s) are ok with running a company like this and ripping off honest hard-working or disabled people of their money. It's an absolute disgrace and I truly hope that karma catches up with you. It will.
They DO NOT answer customer enquiries at all.
They DO NOT provide you with any information about what is happening with your parcel.
They DO NOT explain why they change the size of your parcel from when it was received to when they say it's ready for shipping ... thereby costing you more money.
They DO NOT tell you that the shipping estimates you looked at carefully BEFORE you signed up, just disappear when it comes time to select your courier ... which in turn means having to use the large expensive companies.
They DO NOT tell you why they increase the value of your items from the purchase receipt that you provided.
They DO NOT tell you that they include the shipping cost in the total value, thereby costing you more money to post.
I could go on for hours but what's the point.
IF YOU FEEL GOOD ABOUT RIPPING OFF A DISABILITY PENSIONER FROM AUSTRALIA, WELL WHAT DOES THAT SAY ABOUT YOUR COMPANY ????????????????????
I particularly needed the light freight forwarding option which was quoted to me when I signed up in the amount of Euros 9.99 because my package contains two very small toy clocks which only weigh 0.5 kg. Their false advertising on their website about the cheapest option being Euros 9.99 magically disappeared from the menu once my parcel had been logged into their system.
I read this complaint on another reviewer's site and it is entirely true. You are left having to use the big expensive companies like DHL or FedEx.
I have now paid 3 times what the postage was supposed to be - like so many other reviewers.
I have now paid false GST charges to a company who is NOT authorised to collect GST on behalf of the Australian Government.
I have now paid over AUD $152.00 for shipping for 2 small clocks (which only cost me a total of AUD $40.00) to give to two sick children in the oncology ward here in South Australia and this company has fleeced me over AUD $152.00 to ship them ... despite quoting me Euros 9.99 for lightweight packages. That option totally disappeared from the selection of couriers when it was time to get my parcel sent on.
WHAT A COMPLETE RIP OFF. WHATEVER YOU DO, DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES AND LOSE YOUR MONEY ALSO.
And despite paying yesterday with PayPal, and sending numerous emails, I have absolutely no confidence that this company will even ship my parcel. They added GST which they are not entitled to do for an AUD $45.00 item.
They have increased the shipping cost from Euros 9.99 to Euros 76.64.
This have increased the weight and size of the parcel from when they logged it in. What happened, did it "put on weight" in your warehouse did it?
What kind of person(s) are ok with running a company like this and ripping off honest hard-working or disabled people of their money. It's an absolute disgrace and I truly hope that karma catches up with you. It will.
Thank you for bringing your concerns to our attention.
We sincerely apologize for the communication delay you experienced and the frustration caused by the unexpected shipping options at checkout. We completely understand why this situation caused immense stress, especially given the special purpose of your purchase.
We acknowledge that our response time between Wednesday and Saturday was unacceptable.
Budget postal services (such as Lite or Cross-Border options) strictly prohibit items containing built-in batteries. Because your Réveil LED clock contains a battery, our system automatically restricted shipping options to compliant courier networks like DHL Express to meet international air safety regulations. We apologize that this reason was not clearly communicated to you upfront.
The initial declared value mistakenly included domestic delivery fees from the original seller. We have updated our records to reflect the net item value of €41.58.
We have emailed you to provide full resolution.
We are waiting for your response.
We sincerely apologize for the communication delay you experienced and the frustration caused by the unexpected shipping options at checkout. We completely understand why this situation caused immense stress, especially given the special purpose of your purchase.
We acknowledge that our response time between Wednesday and Saturday was unacceptable.
Budget postal services (such as Lite or Cross-Border options) strictly prohibit items containing built-in batteries. Because your Réveil LED clock contains a battery, our system automatically restricted shipping options to compliant courier networks like DHL Express to meet international air safety regulations. We apologize that this reason was not clearly communicated to you upfront.
The initial declared value mistakenly included domestic delivery fees from the original seller. We have updated our records to reflect the net item value of €41.58.
We have emailed you to provide full resolution.
We are waiting for your response.
Unverified Customer
14 August 2026
Unknown Shipment Details
Jhe from Germany helped me a lot!
Thank you so much for your kind feedback! 💙 We’re delighted to hear that Jhe from our Germany team was able to help you and provide great support. We’ll be sure to pass your lovely comments along to Jhe!
Unverified Customer
14 August 2026
Unknown Shipment Details
KAYE was so wonderful, clear and very helpful, very satisfying service
Thank you so much for your wonderful feedback! We’re thrilled to hear that Kaye was clear, helpful, and provided such a satisfying service. We’ll be sure to share your kind words with her — she’ll be delighted to know she made a positive difference!
Unverified Customer
13 August 2026
Unknown Shipment Details
I had an excellent experience with forward2me's customer service. Jhe from the Customer Experience team was incredibly helpful, polite, and very quick to respond to my inquiries. Everything went smoothly, and I felt truly valued as a customer. Highly recommended!
Thank you for your kind review. We’re so pleased to hear that Jhe was able to provide such helpful, friendly and responsive support throughout your experience.
It’s lovely to hear that you felt valued as a customer, and we’ll be sure to pass your feedback on to Jhe and the Customer Experience team. Thank you for choosing forward2me.
It’s lovely to hear that you felt valued as a customer, and we’ll be sure to pass your feedback on to Jhe and the Customer Experience team. Thank you for choosing forward2me.
Unverified Customer
13 August 2026
Unknown Shipment Details
My package was a genuinely difficult case: a 122-inch rolled screen that exceeded every courier's length limit, meaning the only standard option was dedicated freight at a quote of nearly $4,000 - several times the item's value. It sat in the US warehouse for a long time (months of waiting, presumably an overloaded warehouse). Honestly, I was close to writing the item off.
Then the support team turned it around completely. Joyce took ownership of the case, storage fees for the whole waiting period were waived without me having to fight for it, and the Delaware warehouse team agreed to a custom request: unrolling the screen and folding it, so it fit within normal courier limits. Shipping cost dropped from $3,872 to $272, and the package arrived in Austria without issues.
Thank you Joyce, and thank you to the Delaware warehouse team.
Then the support team turned it around completely. Joyce took ownership of the case, storage fees for the whole waiting period were waived without me having to fight for it, and the Delaware warehouse team agreed to a custom request: unrolling the screen and folding it, so it fit within normal courier limits. Shipping cost dropped from $3,872 to $272, and the package arrived in Austria without issues.
Thank you Joyce, and thank you to the Delaware warehouse team.
Thank you so much for taking the time to share your experience. We’re delighted that Joyce and our Delaware warehouse team were able to find a solution for what was certainly a challenging shipment.
We’re especially pleased that the team’s efforts to find an alternative way to package the screen made such a significant difference to the shipping cost and allowed us to get it safely to Austria.
We’re sorry for the long wait at the beginning, but it’s great to hear that Joyce was able to take ownership of the situation and work with our warehouse team to get things moving.
We’ll be sure to share your kind words with Joyce and the Delaware team. They’ll be pleased to hear them. Thank you again for choosing forward2me.
We’re especially pleased that the team’s efforts to find an alternative way to package the screen made such a significant difference to the shipping cost and allowed us to get it safely to Austria.
We’re sorry for the long wait at the beginning, but it’s great to hear that Joyce was able to take ownership of the situation and work with our warehouse team to get things moving.
We’ll be sure to share your kind words with Joyce and the Delaware team. They’ll be pleased to hear them. Thank you again for choosing forward2me.
Unverified Customer
13 August 2026
Unknown Shipment Details
Amazing forwarding service. Smooth process and arrived with me in the UK from both the USA and Japan really quickly - actually quicker than domestic postage in the UK! Thank you so much!
Thank you for your wonderful review. We’re delighted to hear that your shipments from both the USA and Japan arrived in the UK so quickly, and it’s great to know that the process was smooth from start to finish.
We really appreciate you choosing forward2me and trusting us with your parcels. Thank you for taking the time to share your experience.
We really appreciate you choosing forward2me and trusting us with your parcels. Thank you for taking the time to share your experience.
Unverified Customer
12 August 2026
Unknown Shipment Details
Very disappointing experience with Forward2Me.
I had a parcel containing an empty e-cigarette atomizer that I wanted forwarded to France. Before ordering, I checked their published prohibited and restricted items lists, and this type of item was not listed as prohibited.
After the parcel arrived at their warehouse, they refused to forward it.
When I called customer service, I was first told this was because of a new rule introduced after they had problems shipping these products to the US. I pointed out that my parcel was going to France, not the US. I was then told that they had also had problems within the EU.
When I asked which regulation prevented them from shipping it to France, the representative then told me that there was actually no regulation preventing it and that this was simply an internal Forward2Me rule.
I explained that if this is their internal policy, their website should clearly reflect it so customers can know before sending goods to their warehouse. When I asked when this internal rule had been introduced, she told me she didn't know.
The whole conversation gave me the impression that explanations were being made up as we went along rather than there being a clear, documented policy.
The result is that I have wasted both time and money. The retailer does not accept a return in this situation, and Forward2Me's proposed option is essentially to destroy the item.
What made the experience particularly unacceptable was the customer service. When I asked the representative how Forward2Me intended to make the situation right, she told me to “contact customer service.” I pointed out that I was already speaking to customer service, and shortly afterwards she hung up on me.
I understand that a forwarding company is entitled to have its own restrictions. What I don't accept is taking delivery of customers' goods while those restrictions are not clearly disclosed on the published prohibited items lists, then giving contradictory explanations once the parcel is already in their possession.
Edit/Update:
After posting this review, I escalated the issue to management. Head of Global Shipping personally reviewed the case and responded very quickly.
She confirmed that the item itself was not prohibited from being imported into France and clarified that the issue was related to carrier restrictions rather than French regulations.
The prohibited-item restriction on my parcel has now been removed.
I still think the initial handling of the case and the contradictory information I received from customer service were poor, and it should not have required escalation to management to get a clear answer. However, once the issue reached the right person, it was handled quickly, professionally, and with a satisfactory resolution.
I originally gave one star because of the initial experience. I am leaving the original review below for context, but I wanted to add this update to fairly reflect how the situation was ultimately resolved.
I had a parcel containing an empty e-cigarette atomizer that I wanted forwarded to France. Before ordering, I checked their published prohibited and restricted items lists, and this type of item was not listed as prohibited.
After the parcel arrived at their warehouse, they refused to forward it.
When I called customer service, I was first told this was because of a new rule introduced after they had problems shipping these products to the US. I pointed out that my parcel was going to France, not the US. I was then told that they had also had problems within the EU.
When I asked which regulation prevented them from shipping it to France, the representative then told me that there was actually no regulation preventing it and that this was simply an internal Forward2Me rule.
I explained that if this is their internal policy, their website should clearly reflect it so customers can know before sending goods to their warehouse. When I asked when this internal rule had been introduced, she told me she didn't know.
The whole conversation gave me the impression that explanations were being made up as we went along rather than there being a clear, documented policy.
The result is that I have wasted both time and money. The retailer does not accept a return in this situation, and Forward2Me's proposed option is essentially to destroy the item.
What made the experience particularly unacceptable was the customer service. When I asked the representative how Forward2Me intended to make the situation right, she told me to “contact customer service.” I pointed out that I was already speaking to customer service, and shortly afterwards she hung up on me.
I understand that a forwarding company is entitled to have its own restrictions. What I don't accept is taking delivery of customers' goods while those restrictions are not clearly disclosed on the published prohibited items lists, then giving contradictory explanations once the parcel is already in their possession.
Edit/Update:
After posting this review, I escalated the issue to management. Head of Global Shipping personally reviewed the case and responded very quickly.
She confirmed that the item itself was not prohibited from being imported into France and clarified that the issue was related to carrier restrictions rather than French regulations.
The prohibited-item restriction on my parcel has now been removed.
I still think the initial handling of the case and the contradictory information I received from customer service were poor, and it should not have required escalation to management to get a clear answer. However, once the issue reached the right person, it was handled quickly, professionally, and with a satisfactory resolution.
I originally gave one star because of the initial experience. I am leaving the original review below for context, but I wanted to add this update to fairly reflect how the situation was ultimately resolved.
Thank you for taking the time to provide such detailed feedback. We are sorry that your experience and the communication you received did not meet the standard we expect.
We have reviewed your shipment and the specific item in question, the Wotofo Serpent Elevate RTA. We can confirm that this is an empty atomiser component and does not contain e-liquid, nicotine or a battery. We have not identified a specific French import regulation that prohibits this particular item.
The issue is instead related to carrier restrictions. Some of the courier services available through our platform restrict electronic cigarettes and their components, and these restrictions can apply to components even when they do not contain a battery or liquid. This was the basis for the restriction initially applied to your parcel.
We accept that this distinction was not explained clearly during your telephone conversation, and we apologise for the contradictory information you received. We have therefore reviewed the situation and offered you two options: we can remove the restriction and allow you to proceed with shipping, subject to the selected courier accepting the item, or we can arrange the return of the item to you free of charge.
We have also taken your comments regarding our published restricted-item information and the handling of your call seriously. We agree that customers should receive clear and consistent information about restrictions before sending goods to our warehouse.
We hope the options now offered provide a fair resolution and that you will reconsider your experience with us following our review.
We have reviewed your shipment and the specific item in question, the Wotofo Serpent Elevate RTA. We can confirm that this is an empty atomiser component and does not contain e-liquid, nicotine or a battery. We have not identified a specific French import regulation that prohibits this particular item.
The issue is instead related to carrier restrictions. Some of the courier services available through our platform restrict electronic cigarettes and their components, and these restrictions can apply to components even when they do not contain a battery or liquid. This was the basis for the restriction initially applied to your parcel.
We accept that this distinction was not explained clearly during your telephone conversation, and we apologise for the contradictory information you received. We have therefore reviewed the situation and offered you two options: we can remove the restriction and allow you to proceed with shipping, subject to the selected courier accepting the item, or we can arrange the return of the item to you free of charge.
We have also taken your comments regarding our published restricted-item information and the handling of your call seriously. We agree that customers should receive clear and consistent information about restrictions before sending goods to our warehouse.
We hope the options now offered provide a fair resolution and that you will reconsider your experience with us following our review.
Unverified Customer
12 August 2026
Unknown Shipment Details
Updated review and rating : Wens very kindly emailed a solution and issue was sorted in a very professional manner. Thank you .
Started a great experience. I sent them my MSDS and types of shipping for my product after I had with all Authorites that my products were not hazardous goods and it was confirmed by them I could use any shipping types they had. Ordered my product got it shipped for it to be marked hazardous, I sent an email and after a few back and forward hazardous was removed. But I sent another one after that response and nothing as it won't let me send it the way that was told I could. The time for return has passed and now I need to pay about 60.00 more in shipping than I thought or lose 120.00 in purchases and dispose of the product but I need them. Still no reply to my email 5th Aug asking why I was told I could use the service I asked about.
Started a great experience. I sent them my MSDS and types of shipping for my product after I had with all Authorites that my products were not hazardous goods and it was confirmed by them I could use any shipping types they had. Ordered my product got it shipped for it to be marked hazardous, I sent an email and after a few back and forward hazardous was removed. But I sent another one after that response and nothing as it won't let me send it the way that was told I could. The time for return has passed and now I need to pay about 60.00 more in shipping than I thought or lose 120.00 in purchases and dispose of the product but I need them. Still no reply to my email 5th Aug asking why I was told I could use the service I asked about.
Unverified Customer
11 August 2026
Unknown Shipment Details
I had a parcel unable to be shipped and Elvie could not have been more helpful in organising the return to sender. Great service which I have used in the past and will definitely use again.
Thank you for your fantastic review. We're so pleased to hear that Elvie was able to help organise the return to sender and make what could have been a difficult situation straightforward for you.
It's wonderful to hear that you've used forward2me previously and that you'd choose us again. We'll be sure to pass your kind words on to Elvie.
Thank you for your continued support.
It's wonderful to hear that you've used forward2me previously and that you'd choose us again. We'll be sure to pass your kind words on to Elvie.
Thank you for your continued support.
SELMA BARRON
11 August 2026
FedEx Connect Plus
SB
Fast shipping
Thank you for your 5-star review. We're delighted to hear you were happy with the speed of your shipment. We really appreciate you choosing forward2me and taking the time to share your feedback.
Mark King
11 August 2026
FedEx Connect Plus
MK
The Forward2Me UK team are excellent! They communicate on the status of orders and provide quick overturn with deliveries.
Thank you for your lovely feedback. We're really pleased to hear that you've had such a positive experience with our UK team.
Keeping customers informed and providing a quick and efficient service are both very important to us, so it's great to know the team is getting this right.
Thank you for choosing forward2me and for taking the time to leave us a review.
Keeping customers informed and providing a quick and efficient service are both very important to us, so it's great to know the team is getting this right.
Thank you for choosing forward2me and for taking the time to leave us a review.
Unverified Customer
11 August 2026
Unknown Shipment Details
★★★★★★★★★★
I had a very complicated issue with my packages, and Joyce was extremely helpful throughout the whole process. She was patient, professional, and took the time to understand my situation and investigate the issue properly.
She communicated clearly, followed up with the warehouse team, provided the information and photos I needed, and helped me resolve the issue. I really appreciate her effort and excellent customer service.
Thank you, Joyce, for your patience and support. I highly recommend her customer service
I had a very complicated issue with my packages, and Joyce was extremely helpful throughout the whole process. She was patient, professional, and took the time to understand my situation and investigate the issue properly.
She communicated clearly, followed up with the warehouse team, provided the information and photos I needed, and helped me resolve the issue. I really appreciate her effort and excellent customer service.
Thank you, Joyce, for your patience and support. I highly recommend her customer service
Thank you so much for your wonderful feedback. We're delighted to hear that Joyce was able to help you through what sounds like a particularly complicated situation.
Her patience, clear communication and willingness to investigate the issue thoroughly are exactly the qualities we want our customers to experience. We’ll be sure to share your kind words with Joyce, as we know how much our team appreciates this recognition.
Thank you for taking the time to share your experience and for recommending our service. We’re very pleased we could help get everything resolved for you.
Her patience, clear communication and willingness to investigate the issue thoroughly are exactly the qualities we want our customers to experience. We’ll be sure to share your kind words with Joyce, as we know how much our team appreciates this recognition.
Thank you for taking the time to share your experience and for recommending our service. We’re very pleased we could help get everything resolved for you.
Unverified Customer
11 August 2026
Unknown Shipment Details
TheThey take days to respond and offer no real assistance. So far, they have charged me over $110, yet the shipments are still pending—including one that has been lost for more than a month. You need to be careful and double-check everything with them.y reply after days which
Update: It has been over three days with no response from them. They had asked me to arrange for a shipping company to pick up the product, but I have heard nothing since, resulting in yet another financial loss for me because of them.
Update: It has been over three days with no response from them. They had asked me to arrange for a shipping company to pick up the product, but I have heard nothing since, resulting in yet another financial loss for me because of them.
We're sorry to hear that you've been unhappy with your experience. We take concerns about communication, delays and outstanding shipments seriously, and we'd like the opportunity to look into what has happened.
Unfortunately, we can't identify your account from the information provided in this review. If you could contact our Customer Experience team at info@forward2me.com with your account or shipment details, we can investigate the issues you've raised and provide you with an update.
We appreciate your feedback and hope we can resolve your concerns.
Unfortunately, we can't identify your account from the information provided in this review. If you could contact our Customer Experience team at info@forward2me.com with your account or shipment details, we can investigate the issues you've raised and provide you with an update.
We appreciate your feedback and hope we can resolve your concerns.
Unverified Customer
10 August 2026
Unknown Shipment Details
First time doing shipping like this, was very stressed out, but Jamie was absolutely brilliant, while I was panicking hoping I got everything correct, Jaime was calm and collected and messaged me straight away, with a great answer, that put my mind at ease. My package came from Austria to the warehouse in Schwedter in Germany flawlessly and is being shipped to South Africa. Great service from Jamie and Forward2Me, thanks so much guys!
Thank you so much for your wonderful feedback! 😊
We completely understand how stressful your first international shipment can feel, so we’re delighted to hear that Jamie was able to put your mind at ease and guide you through the process.
We’ll be sure to share your kind words with Jamie — it’s fantastic to hear that they were calm, responsive, and helpful when you needed it most.
We’re also glad to hear your parcel made it safely from Austria to our warehouse in Germany and is now on its way to South Africa. 🌍📦
We completely understand how stressful your first international shipment can feel, so we’re delighted to hear that Jamie was able to put your mind at ease and guide you through the process.
We’ll be sure to share your kind words with Jamie — it’s fantastic to hear that they were calm, responsive, and helpful when you needed it most.
We’re also glad to hear your parcel made it safely from Austria to our warehouse in Germany and is now on its way to South Africa. 🌍📦
disco
10 August 2026
FedEx Connect Plus
D
Compared with large U.S.-based forwarding services such as My〇S, I have found forward2me to be exceptionally attentive and responsive.
Whenever I have a question or request, their team responds properly and handles the issue smoothly and efficiently. Communication is clear, and I never feel that my requests are being left unattended.
When having packages shipped from overseas, there is always some concern about whether everything will arrive safely. For me, the most important qualities in an international forwarding service are reliable communication, quick handling of requests, and knowing that any issue will be properly followed up rather than ignored.
forward2me has all of these qualities, which gives me great peace of mind when using their service.
I feel confident entrusting my international shipments to forward2me and would highly recommend them to anyone looking for a reliable and responsive forwarding service.
Whenever I have a question or request, their team responds properly and handles the issue smoothly and efficiently. Communication is clear, and I never feel that my requests are being left unattended.
When having packages shipped from overseas, there is always some concern about whether everything will arrive safely. For me, the most important qualities in an international forwarding service are reliable communication, quick handling of requests, and knowing that any issue will be properly followed up rather than ignored.
forward2me has all of these qualities, which gives me great peace of mind when using their service.
I feel confident entrusting my international shipments to forward2me and would highly recommend them to anyone looking for a reliable and responsive forwarding service.
Thank you so much for taking the time to share such thoughtful and detailed feedback! ⭐
We’re absolutely delighted to hear that you’ve found Forward2me reliable, responsive, and trustworthy. We know that international shipping can come with a lot of uncertainty, so providing clear communication, quick assistance, and genuine follow-through is incredibly important to us.
It’s wonderful to know that our team has given you peace of mind and that you feel confident entrusting your international shipments to us. Your kind words about our responsiveness and customer service mean a lot to the whole team.
We’re absolutely delighted to hear that you’ve found Forward2me reliable, responsive, and trustworthy. We know that international shipping can come with a lot of uncertainty, so providing clear communication, quick assistance, and genuine follow-through is incredibly important to us.
It’s wonderful to know that our team has given you peace of mind and that you feel confident entrusting your international shipments to us. Your kind words about our responsiveness and customer service mean a lot to the whole team.
Unverified Customer
10 August 2026
Unknown Shipment Details
Great support service! There was a little hiccup with the delivery (not Forward2me fault), but Rose helped to resolve everything really fast. Exceptional! Will definitely use them again.
Thank you so much for your fantastic feedback! ⭐
We’re really pleased to hear that Rose was able to step in and resolve the delivery issue quickly. We know that even when something is outside our control, having someone there to help makes all the difference.
We’re really pleased to hear that Rose was able to step in and resolve the delivery issue quickly. We know that even when something is outside our control, having someone there to help makes all the difference.
Unverified Customer
10 August 2026
Unknown Shipment Details
The perfect company for fast shipping
And everything by just press a button via their
Web-site
Also they had a professional staff ( NICA )
Wich will help you and solve any problem
You face even on weekend day
And everything by just press a button via their
Web-site
Also they had a professional staff ( NICA )
Wich will help you and solve any problem
You face even on weekend day
Thank you so much for your wonderful feedback! ⭐
We’re delighted to hear that you’ve found Forward2me fast, convenient, and easy to use. It’s fantastic to know that our website makes managing your shipments simple, just a few clicks away!
We’ll be especially happy to share your kind words with Nica. It’s great to hear that she was able to provide professional support and help resolve your issue, even over the weekend. 😊
We’re delighted to hear that you’ve found Forward2me fast, convenient, and easy to use. It’s fantastic to know that our website makes managing your shipments simple, just a few clicks away!
We’ll be especially happy to share your kind words with Nica. It’s great to hear that she was able to provide professional support and help resolve your issue, even over the weekend. 😊
Unverified Customer
09 August 2026
Unknown Shipment Details
muito satisfeito, resolveram meu problema bem rapido e enviaram e embalaram mais rapido ainda! recomendado pelo brasil!
Thank you so much for your wonderful feedback! 😊
We’re delighted to hear that we were able to resolve your issue quickly and that your package was packed and shipped even faster!
It’s fantastic to know that you’re so satisfied with our service. Thank you for your trust and for recommending Forward2me to others in Brazil! 🇧🇷📦
We’re delighted to hear that we were able to resolve your issue quickly and that your package was packed and shipped even faster!
It’s fantastic to know that you’re so satisfied with our service. Thank you for your trust and for recommending Forward2me to others in Brazil! 🇧🇷📦
Unverified Customer
09 August 2026
Unknown Shipment Details
Excellent service. I recommend it to everyone. I used the warehouse in Delaware, USA, for a shipment to Italy, and the customer care team—including Jus, Rica, and Honey-Angela—were all kind and quick to answer my questions. I will certainly use them again for future shipments. Many thanks. Regards, Niccolò
Thank you so much, Niccolò, for your wonderful feedback! ⭐
We’re delighted to hear that your shipment from our Delaware warehouse to Italy went smoothly and that our customer care team was able to provide the quick and friendly support you needed.
We’ll be sure to share your kind words with Jus, Rica, and Honey-Angela — they’ll be very happy to know that their assistance made a positive difference. 😊
We’re delighted to hear that your shipment from our Delaware warehouse to Italy went smoothly and that our customer care team was able to provide the quick and friendly support you needed.
We’ll be sure to share your kind words with Jus, Rica, and Honey-Angela — they’ll be very happy to know that their assistance made a positive difference. 😊
Unverified Customer
08 August 2026
Unknown Shipment Details
I am very satisfied with the work of the support team. There were several occasions when I was unsure about something, but they always responded quickly and clearly. I always received a response within 24 hours, even on weekends.
The support team was consistently very kind, helpful, and patient. Although I contacted them several times with different questions and requests, they were always willing to help and managed to find a solution every time.
I really appreciate their excellent customer service and the support they provided throughout the process. I used the German warehouse for shipping within the EU, and Jamie was my main point of contact. I would especially like to thank Jamie for being so kind, helpful, and responsive throughout the whole process.
The support team was consistently very kind, helpful, and patient. Although I contacted them several times with different questions and requests, they were always willing to help and managed to find a solution every time.
I really appreciate their excellent customer service and the support they provided throughout the process. I used the German warehouse for shipping within the EU, and Jamie was my main point of contact. I would especially like to thank Jamie for being so kind, helpful, and responsive throughout the whole process.
Thank you so much for taking the time to share such thoughtful feedback! ⭐
We’re absolutely delighted to hear that you had such a positive experience with our support team and that you consistently received clear and helpful responses, even on weekends.
It’s especially wonderful to hear about your experience with Jamie. We’ll be sure to pass on your kind words — knowing that Jamie was patient, responsive, and always willing to find a solution will mean a lot to them. 😊
We’re also glad that our German warehouse service made your EU shipments smooth and straightforward. Providing reliable support and peace of mind throughout the shipping process is exactly what we aim for.
We’re absolutely delighted to hear that you had such a positive experience with our support team and that you consistently received clear and helpful responses, even on weekends.
It’s especially wonderful to hear about your experience with Jamie. We’ll be sure to pass on your kind words — knowing that Jamie was patient, responsive, and always willing to find a solution will mean a lot to them. 😊
We’re also glad that our German warehouse service made your EU shipments smooth and straightforward. Providing reliable support and peace of mind throughout the shipping process is exactly what we aim for.
Atul Ingale
07 August 2026
FedEx International Priority
AI
Professional fast courteous …. Keep it up
Thank you for your kind feedback. We're pleased to know that you found our service professional, fast, and courteous. We look forward to assisting you with your future shipments!
Unverified Customer
07 August 2026
Unknown Shipment Details
This person only rated the service without leaving any comment.
Unverified Customer
07 August 2026
Unknown Shipment Details
Incredible customer service and brilliant warehouse packing!
I recently used forward2me’s Germany warehouse to ship a large, complex order of automotive components to Abu Dhabi, and the experience was absolutely outstanding.
Because my order contained delicate paper engine filters alongside heavy structural steel car parts, I was very concerned about shipping damage and volumetric weight optimization. The warehouse team did a flawless job repacking my items. They completely discarded the oversized transit boxes to save me money on shipping space, removed restricted grease packets to clear aviation rules, and packed the fragile filters perfectly safe from the heavy metal rods. The final actual weight and volumetric weight were a perfect, cost-efficient match!
I want to give a massive, special thanks to Nica from customer support. When my dashboard temporarily locked me out from making changes, Nica stepped in immediately. She was incredibly professional, handled my complicated customs invoice consolidation seamlessly, and double-checked all safety compliance questions to make sure my package wouldn't face any airport delays. Thanks to her quick communication, my shipment was released for dispatch with fully pre-paid duties, giving me total peace of mind
This was my very first time using an international freight forwarder, and forward2me made it completely stress-free. I highly recommend their service and will definitely be using them for all my future automotive shipments!
I recently used forward2me’s Germany warehouse to ship a large, complex order of automotive components to Abu Dhabi, and the experience was absolutely outstanding.
Because my order contained delicate paper engine filters alongside heavy structural steel car parts, I was very concerned about shipping damage and volumetric weight optimization. The warehouse team did a flawless job repacking my items. They completely discarded the oversized transit boxes to save me money on shipping space, removed restricted grease packets to clear aviation rules, and packed the fragile filters perfectly safe from the heavy metal rods. The final actual weight and volumetric weight were a perfect, cost-efficient match!
I want to give a massive, special thanks to Nica from customer support. When my dashboard temporarily locked me out from making changes, Nica stepped in immediately. She was incredibly professional, handled my complicated customs invoice consolidation seamlessly, and double-checked all safety compliance questions to make sure my package wouldn't face any airport delays. Thanks to her quick communication, my shipment was released for dispatch with fully pre-paid duties, giving me total peace of mind
This was my very first time using an international freight forwarder, and forward2me made it completely stress-free. I highly recommend their service and will definitely be using them for all my future automotive shipments!
Thank you for sharing such detailed feedback. We're delighted to hear that you were pleased with the care taken by our warehouse team, particularly with the repacking and handling of your shipment.
We're also glad that Nica was able to assist you promptly and professionally, helping ensure everything was arranged smoothly for dispatch.
We appreciate your recommendation and look forward to supporting you with your future automotive shipments!
We're also glad that Nica was able to assist you promptly and professionally, helping ensure everything was arranged smoothly for dispatch.
We appreciate your recommendation and look forward to supporting you with your future automotive shipments!
Farmgirl
07 August 2026
FedEx International Economy
F
A certain carrier decided, mid trip, that they couldn’t deliver my order. It was already paid for and the import fees were paid to the carrier. F2M retrieved the package, checked that nothing was damaged, and sent it on with no delay or hassle. The customer service is outstanding and I highly recommend F2M for all of your international shipping.
Thank you for your fantastic 5-star review.
We're delighted we were able to step in and help when your shipment encountered an unexpected issue with the carrier. Our team always aims to make the process as smooth and stress-free as possible, so it's wonderful to hear that your parcel was quickly recovered, checked and sent on without delay.
Thank you for your kind words about our customer service and for recommending forward2me. We truly appreciate your support and look forward to assisting you with your future international shipping needs.
We're delighted we were able to step in and help when your shipment encountered an unexpected issue with the carrier. Our team always aims to make the process as smooth and stress-free as possible, so it's wonderful to hear that your parcel was quickly recovered, checked and sent on without delay.
Thank you for your kind words about our customer service and for recommending forward2me. We truly appreciate your support and look forward to assisting you with your future international shipping needs.
Unverified Customer
06 August 2026
Unknown Shipment Details
⭐⭐⭐⭐⭐
I had an excellent experience with Forward2Me. Their customer service is truly outstanding, and the entire process was handled professionally and efficiently.
A special thank you to **NICA**, who went above and beyond to assist me. She was patient, responsive, and resolved my request quickly, keeping me informed every step of the way. Her professionalism and dedication made the whole experience smooth and stress-free.
I was also impressed by how quickly my refund request was processed. It is rare to find a company that combines fast service with such a high level of customer care.
Thank you to the entire **Forward2Me** team and management for maintaining such excellent service. I highly recommend Forward2Me to anyone looking for a reliable parcel forwarding company, and I will definitely continue using your services in the future.
I had an excellent experience with Forward2Me. Their customer service is truly outstanding, and the entire process was handled professionally and efficiently.
A special thank you to **NICA**, who went above and beyond to assist me. She was patient, responsive, and resolved my request quickly, keeping me informed every step of the way. Her professionalism and dedication made the whole experience smooth and stress-free.
I was also impressed by how quickly my refund request was processed. It is rare to find a company that combines fast service with such a high level of customer care.
Thank you to the entire **Forward2Me** team and management for maintaining such excellent service. I highly recommend Forward2Me to anyone looking for a reliable parcel forwarding company, and I will definitely continue using your services in the future.
Thank you so much for your fantastic 5-star review and for taking the time to share your experience.
We're delighted to hear that you were impressed with both our service and the speed at which your refund was processed. It's especially rewarding to know that Nica made such a positive impact by providing patient, professional and responsive support throughout.
We'll be sure to pass your kind words on to Nica and the rest of the team, they'll be thrilled to know their efforts are appreciated.
Thank you again for your recommendation and for choosing forward2me. We look forward to assisting you again in the future.
We're delighted to hear that you were impressed with both our service and the speed at which your refund was processed. It's especially rewarding to know that Nica made such a positive impact by providing patient, professional and responsive support throughout.
We'll be sure to pass your kind words on to Nica and the rest of the team, they'll be thrilled to know their efforts are appreciated.
Thank you again for your recommendation and for choosing forward2me. We look forward to assisting you again in the future.
Unverified Customer
06 August 2026
Unknown Shipment Details
Jhe from the Germany branch guided me expertly through the issues I was having.
Thank you for your wonderful 5-star review.
We're delighted to hear that Jhe was able to guide you through the issues you were experiencing. Providing knowledgeable, friendly support is something we take great pride in, and it's fantastic to know Jhe made your experience a positive one.
We truly appreciate your feedback and thank you for choosing forward2me.
We're delighted to hear that Jhe was able to guide you through the issues you were experiencing. Providing knowledgeable, friendly support is something we take great pride in, and it's fantastic to know Jhe made your experience a positive one.
We truly appreciate your feedback and thank you for choosing forward2me.
Unverified Customer
05 August 2026
Unknown Shipment Details
Shout-out to Rose from the UK! She reached out to let me know that I'd need to fill out a footwear form so there weren't any surprises :D
Package delivery was quick, I felt like I had a pretty good idea of what the final pay would be, the delivery options were good, I was even able to pay my duties early. 10/10
Package delivery was quick, I felt like I had a pretty good idea of what the final pay would be, the delivery options were good, I was even able to pay my duties early. 10/10
We're happy to hear you had a smooth experience! I'll be sure to pass your kind words on to Rose. I'm glad she was able to let you know about the footwear form in advance and help avoid any surprises.
It's also great to know the delivery was quick, the costs were clear, and that paying your duties in advance made the process easier.
We hope to assist you again in the future!
It's also great to know the delivery was quick, the costs were clear, and that paying your duties in advance made the process easier.
We hope to assist you again in the future!
Unverified Customer
05 August 2026
Unknown Shipment Details
I basically transferred one of my own extremely important and sentimental package to someone’s inbox!I was so stressed and one of the workers contacted me and fixed the problem super fast!!I’ve been using them for 6/7 months and by far are they the best
Parcel service in the world hands down
Parcel service in the world hands down
Thank you so much for taking the time to share your experience.
We completely understand how stressful it can be when a parcel contains items that are personally important or sentimental, so we're really pleased to hear that our team was able to step in, resolve the issue quickly, and give you peace of mind.
It's fantastic to know that you've been using forward2me for the past 6–7 months and that you've had such a positive experience with our service. We'll be sure to share your kind words with the team member who helped you.
Thank you for choosing forward2me, and we look forward to continuing to support your future shipments.
We completely understand how stressful it can be when a parcel contains items that are personally important or sentimental, so we're really pleased to hear that our team was able to step in, resolve the issue quickly, and give you peace of mind.
It's fantastic to know that you've been using forward2me for the past 6–7 months and that you've had such a positive experience with our service. We'll be sure to share your kind words with the team member who helped you.
Thank you for choosing forward2me, and we look forward to continuing to support your future shipments.
Unverified Customer
05 August 2026
Unknown Shipment Details
Lack of transparency around charges will leave you extremely out of pocket. 3x cost of original goods to ship from US to EU.
Thank you for taking the time to share your feedback.
We're sorry to hear that you were disappointed with the shipping cost.
From your comments, it appears your shipment contained perfume, which is classified as Dangerous Goods for air transport. These shipments must comply with strict IATA regulations, including the use of approved packaging, additional hazard labels, and specific documentation. In many cases, parcels also need to be repacked into a larger carton to ensure all required labels can be displayed correctly and safely.
We understand that these requirements can significantly increase the shipping cost. To help customers make an informed decision before shipping, we provide a dedicated perfume shipping quote on our website, which includes the additional Dangerous Goods handling charges.
We'd also like to clarify that we do not add a markup to courier charges. The shipping costs we quote reflect the courier's fees, along with any mandatory Dangerous Goods handling required to transport these items safely and legally.
We appreciate your feedback and will continue looking for ways to make our pricing and shipping requirements as clear as possible for customers.
We're sorry to hear that you were disappointed with the shipping cost.
From your comments, it appears your shipment contained perfume, which is classified as Dangerous Goods for air transport. These shipments must comply with strict IATA regulations, including the use of approved packaging, additional hazard labels, and specific documentation. In many cases, parcels also need to be repacked into a larger carton to ensure all required labels can be displayed correctly and safely.
We understand that these requirements can significantly increase the shipping cost. To help customers make an informed decision before shipping, we provide a dedicated perfume shipping quote on our website, which includes the additional Dangerous Goods handling charges.
We'd also like to clarify that we do not add a markup to courier charges. The shipping costs we quote reflect the courier's fees, along with any mandatory Dangerous Goods handling required to transport these items safely and legally.
We appreciate your feedback and will continue looking for ways to make our pricing and shipping requirements as clear as possible for customers.
TLS
04 August 2026
FedEx Connect Plus
T
Was really wanting to order something from overseas, but not allowed to ship it directly. Forward 2 me, solve the problem quickly and efficiently!
Thank you for your kind feedback! We're glad Forward2Me was able to help you receive your overseas purchase quickly and smoothly. We truly appreciate your support and are happy we could make the process easy for you. We look forward to assisting you again!
Sigrid Bucio
04 August 2026
FedEx Connect Plus
SB
Amazing!!! Everything 10/10. Service was incredible!!!
Thank you so much for your wonderful feedback! We're delighted to hear that you had such a great experience with our service.
mario pinho
04 August 2026
UPS Express Saver
MP
WOW!! What a great service. Easy to navigate platform and fast shipping. Will use again and again
Thank you for your feedback! We're glad you found our platform easy to use and were happy with the fast shipping. It's great to know you had a positive experience, and we look forward to serving you again.
Michael Lo
04 August 2026
FedEx Connect Plus
ML
Timely service. Received the package with no problems.
Thank you for your feedback! We're glad your package arrived on time and without any issues. We appreciate your support and look forward to serving you again.
M R
04 August 2026
FedEx Regional Economy
MR
The actual service was good, but there should be better information about how the EU calculates customs and VAT. With the current system, the VAT and customs fees are not only based on the goods value, but also the shipping cost. You should give your customers a hint of this fact, so that they can choose to reduce the declared goods value accordingly (at their own risk of course).
Thank you for sharing your feedback. We're glad to hear that you had a good experience with our service. We appreciate your suggestion regarding clearer information about EU customs and VAT calculations, and we’ll take this into consideration to help customers better understand the possible charges before shipping. Your feedback helps us improve our service and communication.
Unverified Customer
04 August 2026
Unknown Shipment Details
Forwarding a gaming chair from the German warehouse to Iceland — a big, awkward box that got automatically flagged on arrival as possibly needing a pallet, which would have added a lot of cost. Rather than leaving it at that, Jhe in customer service checked with the warehouse team, confirmed it could ship safely in its original manufacturer carton, and came back with a straightforward FedEx International Economy quote at a fair price.
What I appreciated: the flag was explained rather than just asserted, all costs were disclosed before anything was invoiced, and the replies were prompt and clear throughout. Shipping anything bulky to Iceland is normally painful and wildly expensive — this was neither. Parcel is booked and awaiting collection now.
(Germany warehouse, assisted by Jhe.)
What I appreciated: the flag was explained rather than just asserted, all costs were disclosed before anything was invoiced, and the replies were prompt and clear throughout. Shipping anything bulky to Iceland is normally painful and wildly expensive — this was neither. Parcel is booked and awaiting collection now.
(Germany warehouse, assisted by Jhe.)
Thank you for taking the time to share your experience! We're delighted to hear that Jhe was able to assist you by checking with our warehouse team and providing a clear and cost-effective shipping solution.
We're also glad our communication was prompt, transparent, and helpful throughout the process. Your kind words mean a lot to us, and we appreciate you choosing Forward2Me. We look forward to assisting you again.
We're also glad our communication was prompt, transparent, and helpful throughout the process. Your kind words mean a lot to us, and we appreciate you choosing Forward2Me. We look forward to assisting you again.
Unverified Customer
04 August 2026
Unknown Shipment Details
representative jhe in uk was halpfull and kind, item is now repacked for safety and heading my way!
Thank you for your kind feedback! We're glad to hear that Jhe was helpful and kind throughout the process. It's great to know your item has been safely repacked and is now on its way to you.
We appreciate your support and look forward to assisting you again.
We appreciate your support and look forward to assisting you again.
Peter Warwick
04 August 2026
FedEx Connect Plus
PW
Package processed quickly
Thank you for your feedback! We're glad your package was processed quickly. We appreciate your support and look forward to assisting you again.