Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
05 October 2026
Unknown Shipment Details
Unverified Customer
05 October 2026
Unknown Shipment Details
Great service from Forward2me Germany. Jhe was very helpful, responsive and kept me updated throughout the whole process. My large and heavy shipment was handled professionally at the warehouse and everything went smoothly. I would happily use Forward2me agai
Unverified Customer
05 October 2026
Unknown Shipment Details
I am writing this to force a management escalation because your email and phone support are completely unresponsive.
I paid the consolidation fee to combine two packages (one 10 kg, one 12 kg). Before dispatch, I explicitly contacted customer support because the final shipping weight only showed 10 kg. Your team explicitly assured me that everything was safely packed inside.
The box just arrived and as expected, the 12 kg package is completely missing. Your warehouse worker marked both items as "consolidated and dispatched" on my dashboard, effectively erasing the missing 12 kg item from my account history while leaving it sitting on your warehouse floor.
This is a severe warehouse error and a breach of paid service. I need a manager to manually audit the heavy item/oversize bays at the UK warehouse immediately to locate my 12 kg package. Do not reply with a generic automated copy-paste response. Contact me asap and fix this.
Account ID: 378512
Consolidation Number: GB-1-17906136149378512
I paid the consolidation fee to combine two packages (one 10 kg, one 12 kg). Before dispatch, I explicitly contacted customer support because the final shipping weight only showed 10 kg. Your team explicitly assured me that everything was safely packed inside.
The box just arrived and as expected, the 12 kg package is completely missing. Your warehouse worker marked both items as "consolidated and dispatched" on my dashboard, effectively erasing the missing 12 kg item from my account history while leaving it sitting on your warehouse floor.
This is a severe warehouse error and a breach of paid service. I need a manager to manually audit the heavy item/oversize bays at the UK warehouse immediately to locate my 12 kg package. Do not reply with a generic automated copy-paste response. Contact me asap and fix this.
Account ID: 378512
Consolidation Number: GB-1-17906136149378512
Unverified Customer
05 October 2026
Unknown Shipment Details
If I could give zero stars, I would. This company is currently holding my essential mobility aid hostage. I initiated this shipping process on August 7th, and exactly two months later, their absolute lack of transparency, abysmal communication, and complete disregard for their customers’ property and safety is despicable.
I am disabled, extremely poorly, and have been mostly housebound for the past 2 years. The item they are holding is a mobility aid that is finally going to give me some freedom back, and I desperately need it delivered by ASAP to provide me some freedom, but particularly need it before the 15th of October as I'm going on my first holiday in years. Instead of helping, dealing with Forward2Me has completely drained what little energy I have.
There is zero transparency with their pricing, which operates on a bait-and-switch model. I only went ahead with them because their website base freight estimate was around $204. They later confirmed an $86.81 FedEx Dangerous Goods surcharge, which brings the expected total to roughly $290. Instead, I was given a vague quote over the phone of £400 (approx. $520) with absolutely zero explanation for the missing $230+ gap. Two months later, they still outright refuse to provide an itemised, written quote breaking down these hidden charges.
Worse yet, they are actively attempting to override the manufacturer's safety and engineering certifications. The manufacturer engineered, tested, and factory-sealed this device, certifying it compliant with UN 3481 PI 967 Section I. The manufacturer has explicitly warned that opening this package and altering the battery connections will compromise the unit's operational safety and completely void the warranty on my medical device. Forward2Me has arrogantly decided to override this, claiming they must reclassify it as UN 3556 (Vehicle) and insisting that opening and repacking the factory-sealed box is "required." They are fully prepared to destroy the warranty on a disabled person's expensive medical equipment just to tick their own internal boxes, while refusing to accept financial liability for doing so.
Their customer service is just as terrible. Despite claiming their service is UK-based, they do not list phone hours on their website. I have had to call multiple times a day just to get through. When I finally spoke to an agent and asked for my actual postal options after being told a supervisor was unavailable, the line mysteriously disconnected. They never called back. After finally forcing an escalation, instead of a supervisor calling me to resolve this urgently, I received a cold, procedural email from a standard agent that completely ignored all of my core questions about the hidden fees and the voided warranty.
To add insult to injury, their "goodwill gesture" for two months of delays, hidden fees, broken callback promises, and severe distress was a measly 20% discount on the shipping - which doesn't even come close to covering the unexplained $230+ they tacked onto the quote.
My storage days are running out, the October 15th deadline is looming, and I have no idea how I am going to get my essential equipment to the UK. Let me be clear: if they force this package open against manufacturer instructions and the item arrives damaged or non-operational with a voided warranty, I will be holding them completely financially liable.
It is a despicable way to run a business. Actively preventing a severely ill, disabled person from accessing the medical equipment they desperately need while playing games with hidden fees and voiding warranties is unforgivable. Do yourself a favour and use literally anyone else.
My customer ID is 819132
I am disabled, extremely poorly, and have been mostly housebound for the past 2 years. The item they are holding is a mobility aid that is finally going to give me some freedom back, and I desperately need it delivered by ASAP to provide me some freedom, but particularly need it before the 15th of October as I'm going on my first holiday in years. Instead of helping, dealing with Forward2Me has completely drained what little energy I have.
There is zero transparency with their pricing, which operates on a bait-and-switch model. I only went ahead with them because their website base freight estimate was around $204. They later confirmed an $86.81 FedEx Dangerous Goods surcharge, which brings the expected total to roughly $290. Instead, I was given a vague quote over the phone of £400 (approx. $520) with absolutely zero explanation for the missing $230+ gap. Two months later, they still outright refuse to provide an itemised, written quote breaking down these hidden charges.
Worse yet, they are actively attempting to override the manufacturer's safety and engineering certifications. The manufacturer engineered, tested, and factory-sealed this device, certifying it compliant with UN 3481 PI 967 Section I. The manufacturer has explicitly warned that opening this package and altering the battery connections will compromise the unit's operational safety and completely void the warranty on my medical device. Forward2Me has arrogantly decided to override this, claiming they must reclassify it as UN 3556 (Vehicle) and insisting that opening and repacking the factory-sealed box is "required." They are fully prepared to destroy the warranty on a disabled person's expensive medical equipment just to tick their own internal boxes, while refusing to accept financial liability for doing so.
Their customer service is just as terrible. Despite claiming their service is UK-based, they do not list phone hours on their website. I have had to call multiple times a day just to get through. When I finally spoke to an agent and asked for my actual postal options after being told a supervisor was unavailable, the line mysteriously disconnected. They never called back. After finally forcing an escalation, instead of a supervisor calling me to resolve this urgently, I received a cold, procedural email from a standard agent that completely ignored all of my core questions about the hidden fees and the voided warranty.
To add insult to injury, their "goodwill gesture" for two months of delays, hidden fees, broken callback promises, and severe distress was a measly 20% discount on the shipping - which doesn't even come close to covering the unexplained $230+ they tacked onto the quote.
My storage days are running out, the October 15th deadline is looming, and I have no idea how I am going to get my essential equipment to the UK. Let me be clear: if they force this package open against manufacturer instructions and the item arrives damaged or non-operational with a voided warranty, I will be holding them completely financially liable.
It is a despicable way to run a business. Actively preventing a severely ill, disabled person from accessing the medical equipment they desperately need while playing games with hidden fees and voiding warranties is unforgivable. Do yourself a favour and use literally anyone else.
My customer ID is 819132
Thank you for providing your account details. We have now been able to review your case and have contacted you directly to address the concerns you raised regarding the shipping costs, dangerous goods requirements and your shipment.
We’re sorry for the frustration and inconvenience caused, and we hope the information provided helps to resolve the outstanding issues.
We’re sorry for the frustration and inconvenience caused, and we hope the information provided helps to resolve the outstanding issues.
Joe
05 October 2026
FedEx Connect Plus
J
The service was efficient and hassle-free.
Thank you for your 5-star review. We’re pleased to hear that you found our service efficient and hassle-free. We really appreciate your feedback and support.
Tod Smyrichinsky
04 October 2026
FedEx Connect Plus
TS
The shipment invoice indicated that I was shipping automobile parts. Guitar parts were sent. From early 70’s. I was taxed $64.41 for auto parts. Guitar parts have little or no tariff. How can I get reimbursed or have you pay for error?
I'm sorry to hear about the unexpected import charge. I will reach out to you directly so I can look into the declaration and the $64.41 charge for you.
ImNightShadow
03 October 2026
FedEx International Priority
I
Easy to setup and manage.
Support assistance answered my questions.
Recommend.
Support assistance answered my questions.
Recommend.
Thank you for your 5-star review. We’re pleased to hear that you found the service easy to set up and manage, and that our support team was able to help with your questions. We really appreciate the recommendation.
YOSHIKAZU KIMURA
03 October 2026
FedEx International Economy
YK
所在不明の荷物の質問に対しての、迅速な対応ありがとうございます。直ぐに見つけて頂き、助かりました。
無事に荷物も届き、大変満足しています。
信頼しています。また、利用します。
無事に荷物も届き、大変満足しています。
信頼しています。また、利用します。
This review translates to:
Thank you for the quick response to my question about a package that couldn’t be located. You found it for me very quickly, which was a great help. The package arrived safely, and I’m very satisfied. I trust your service and will use it again.
Our reply:
Thank you very much for your kind review. We’re pleased we were able to locate your parcel quickly and that it arrived safely. It’s great to hear that you’re happy with our service and we really appreciate your trust and continued support.
Thank you for the quick response to my question about a package that couldn’t be located. You found it for me very quickly, which was a great help. The package arrived safely, and I’m very satisfied. I trust your service and will use it again.
Our reply:
Thank you very much for your kind review. We’re pleased we were able to locate your parcel quickly and that it arrived safely. It’s great to hear that you’re happy with our service and we really appreciate your trust and continued support.
Unverified Customer
03 October 2026
Unknown Shipment Details
I don't remember using this service, but I got an email to review it. Here's one star.
Unverified Customer
02 October 2026
Unknown Shipment Details
Forward2me is a highly recommended for package forwarding, all the staff are really kind and always do their best, specifical KYLA
Unverified Customer
02 October 2026
Unknown Shipment Details
special thanks to KYLA for her great efforts, and all her colleagues!! I do shipping with forward2me all the time and it’s very convenient and highly recommended
Thank you so much for your lovely review and for your continued support of Forward2me. We’re really pleased to hear that you find our service convenient and that Kyla has been so helpful. We’ll make sure your kind words are shared with Kyla and the team.
Unverified Customer
02 October 2026
Unknown Shipment Details
★★★★★
I had an excellent experience with Forward2me, especially thanks to NICA, who assisted me throughout the entire process of getting a package from the UK delivered to Hungary.
There were some complications along the way, but Nica was absolutely fantastic. She was incredibly helpful, responsive, patient, and professional from start to finish. She followed up on the shipment, helped coordinate everything, and genuinely made an effort to find solutions whenever an issue came up.
After quite a journey, the package finally arrived safely in Hungary, and I really appreciate how much Nica helped throughout the process.
Outstanding customer service — Nica is an absolute star and a huge credit to Forward2me. Highly recommended!
I had an excellent experience with Forward2me, especially thanks to NICA, who assisted me throughout the entire process of getting a package from the UK delivered to Hungary.
There were some complications along the way, but Nica was absolutely fantastic. She was incredibly helpful, responsive, patient, and professional from start to finish. She followed up on the shipment, helped coordinate everything, and genuinely made an effort to find solutions whenever an issue came up.
After quite a journey, the package finally arrived safely in Hungary, and I really appreciate how much Nica helped throughout the process.
Outstanding customer service — Nica is an absolute star and a huge credit to Forward2me. Highly recommended!
Victoria Polak
01 October 2026
FedEx Connect Plus
VP
I’m so happy I found Forward2Me! I needed to order something from a store that doesn’t ship to Israel, and Forward2Me made the whole process incredibly easy. Everything was straightforward, my package arrived safely, and the communication was great.
I’ll definitely be using them again!
I’ll definitely be using them again!
Thank you for the lovely review. We’re really pleased we could make the process easy for you and that your package arrived safely. We really appreciate your support and look forward to helping you again.
Unverified Customer
30 September 2026
Unknown Shipment Details
Kyla
Medina, D
30 September 2026
FedEx Connect Plus
MD
To big of a hassle with Forward2Me getting custom paperwork over a $54.00 order completed. Forward2me refused to fill out paperwork and put the responsibility on the company I purchased from. The company I purchased from shipped to Forward2me in the UK therefore, stated it was not their responsibility it is the shippers responsibility shipping to the US. Will not order from the UK anymore.
Thank you for sharing your experience. We understand that customs requirements can be confusing, particularly when additional paperwork is requested for a relatively low-value order.
In this case, the paperwork related to requirements from the US Consumer Product Safety Commission (CPSC), which oversees the safety requirements for certain products imported into the United States. The importer is responsible for providing the required information or, where applicable, confirming that the goods are exempt.
As Forward2me does not own or supply the goods, we are not able to complete or certify this information on the customer's behalf. We appreciate that this may have been frustrating, particularly when the original retailer had only shipped the goods to our UK address and was not the US importer.
We understand that this experience has been frustrating and may affect your decision to use our UK warehouse in the future. We appreciate you sharing your feedback.
In this case, the paperwork related to requirements from the US Consumer Product Safety Commission (CPSC), which oversees the safety requirements for certain products imported into the United States. The importer is responsible for providing the required information or, where applicable, confirming that the goods are exempt.
As Forward2me does not own or supply the goods, we are not able to complete or certify this information on the customer's behalf. We appreciate that this may have been frustrating, particularly when the original retailer had only shipped the goods to our UK address and was not the US importer.
We understand that this experience has been frustrating and may affect your decision to use our UK warehouse in the future. We appreciate you sharing your feedback.
Unverified Customer
30 September 2026
Unknown Shipment Details
Nica from UK location is the best! Not only does Nica respond quickly and efficiently. Nica went the extra length to help me out . Always ask for Nica to get anything done. Thanks again Nica.
Thank you for your lovely review. We’re really pleased to hear that Nica was able to go the extra mile and help you. We’ll make sure your kind words are passed on to her.
Zachary Noble
30 September 2026
FedEx International Economy
ZN
You guys made it effortless if I had a question you answered it no hiccups at all. Keep up the great work plan on using you again.
Thank you for the great review. We’re really pleased we could make the process easy for you and answer any questions along the way. We really appreciate your support and look forward to helping you again.
Unverified Customer
30 September 2026
Unknown Shipment Details
Aimee Kyla from Uk Tax free was the best
Thank you for your review. We’re really pleased to hear that Aimee and Kyla were able to help and that you had such a positive experience. We’ll make sure your kind words are passed on to them.
Unverified Customer
29 September 2026
Unknown Shipment Details
The interface is intuitive, and so far everything seems to be going smoothly. I’m also very happy with the assistance I received through the live chat with Kristel, who was very helpful.
My package is coming from the UK warehouse, and so far the whole process has been easy and straightforward. I’ll update my review once the package arrives and I’ve completed the forwarding process.
UPDATE:
Package delivered! The service works well, but keep in mind that the final cost can increase significantly due to unexpected repacking fees, courier charges, and customs fees.
I ended up spending muuuch more than I had originally expected, but the item I purchased was absolutely needed as a gift. Despite the additional costs, Forward2me was very useful and helped me get an item that I otherwise wouldn’t have been able to purchase easily.
My package is coming from the UK warehouse, and so far the whole process has been easy and straightforward. I’ll update my review once the package arrives and I’ve completed the forwarding process.
UPDATE:
Package delivered! The service works well, but keep in mind that the final cost can increase significantly due to unexpected repacking fees, courier charges, and customs fees.
I ended up spending muuuch more than I had originally expected, but the item I purchased was absolutely needed as a gift. Despite the additional costs, Forward2me was very useful and helped me get an item that I otherwise wouldn’t have been able to purchase easily.
Unverified Customer
29 September 2026
Unknown Shipment Details
Very helpful answers and a quick reply regarding questions for the German warehouse. Appreciated the help from Gerie.
Thank you for your review. We’re glad Gerie was able to help with your questions about the German warehouse and provide a quick response. We’ll make sure your kind words are passed on to Gerie.
Unverified Customer
29 September 2026
Unknown Shipment Details
I have been a Forward2me customer for several years and recently experienced an issue with a shipment involving a collectible SEGA item.
During the repacking process, the original SEGA 7502 carton and original seals were removed, which was particularly disappointing because the original packaging was an important part of the item's collectible value.
After I raised my complaint, Aimee and Jhe took the time to review the situation carefully and escalated the matter to management. They listened to my concerns, considered the evidence I provided and ultimately reached a fair and amicable resolution, including a €250 compensation payment.
I particularly appreciate that Forward2me also added an alert to my account to ensure that original manufacturer and collectible packaging is preserved for my future shipments.
Although the initial situation was frustrating, I believe good customer service should also be judged by how a company responds when something goes wrong. In this case, Aimee and Jhe handled the resolution professionally and restored my confidence in the service.
Thank you Aimee, Jhe and the Forward2me team for taking my complaint seriously and resolving the matter satisfactorily.
During the repacking process, the original SEGA 7502 carton and original seals were removed, which was particularly disappointing because the original packaging was an important part of the item's collectible value.
After I raised my complaint, Aimee and Jhe took the time to review the situation carefully and escalated the matter to management. They listened to my concerns, considered the evidence I provided and ultimately reached a fair and amicable resolution, including a €250 compensation payment.
I particularly appreciate that Forward2me also added an alert to my account to ensure that original manufacturer and collectible packaging is preserved for my future shipments.
Although the initial situation was frustrating, I believe good customer service should also be judged by how a company responds when something goes wrong. In this case, Aimee and Jhe handled the resolution professionally and restored my confidence in the service.
Thank you Aimee, Jhe and the Forward2me team for taking my complaint seriously and resolving the matter satisfactorily.
Thank you for taking the time to share such a detailed review. We really appreciate your understanding and the opportunity to resolve the issue for you.
We’re pleased that Aimee and Jhe were able to listen to your concerns and work with you towards a resolution that you were happy with. We’ll also make sure your kind words are passed on to them.
Thank you for being a Forward2me customer for several years and for giving us the opportunity to put things right.
We’re pleased that Aimee and Jhe were able to listen to your concerns and work with you towards a resolution that you were happy with. We’ll also make sure your kind words are passed on to them.
Thank you for being a Forward2me customer for several years and for giving us the opportunity to put things right.
leonardo zago
29 September 2026
UPS Express Saver
LZ
Glad to move my items with you
Fast delivery and accurate packaging
Thank you (Yoshimi the best)
Fast delivery and accurate packaging
Thank you (Yoshimi the best)
Thank you for the lovely review. We’re really pleased you had such a good experience with us, and we’ll make sure Yoshimi sees your kind words. We really appreciate it.
Unverified Customer
28 September 2026
Unknown Shipment Details
Forward2me e’ un servizio ottimale per chi vuole portare nel proprio paese prodottindifficilmente reperibili , sono sufficientemente rapidi , hanno un servizio cliente ECCELLENTE piu’ di una volta mi hanno supportato e con tempi tecnici ragionavoli sempre risolto il problema , addirittura una volta ho recuperato un indumento dimenticato in hotel .
Thank you for the lovely review. We’re really pleased you had such a good experience with us, and we’ll make sure Yoshimi sees your kind words. We really appreciate it.
Unverified Customer
28 September 2026
Unknown Shipment Details
Jus from UK warehouse was very helpful in pushing FedEx to conclude delivery
Many thanks
Claudio
Many thanks
Claudio
Thank you, Claudio. We’re glad Jus was able to help and follow up with FedEx to get your delivery completed. We’ll make sure your thanks are passed on to Jus.
Unverified Customer
28 September 2026
Unknown Shipment Details
Mixed experience, but ultimately resolved professionally
I have been a regular Forward2me customer for quite some time and have already spent a substantial amount of money on their forwarding services. For that reason, I was disappointed with how this particular case was initially handled.
A very small parcel unexpectedly arrived at the Forward2me Germany warehouse several months after the original purchase. Since I was going to be in Germany anyway, I asked whether the parcel could simply be sent to my mother’s address within Germany. I even purchased and provided the DHL shipping label myself.
As a long-standing customer, I had expected this small exceptional request to be handled as a gesture of goodwill, especially since Forward2me only had to prepare the parcel and hand it over to DHL. Instead, the process became unnecessarily complicated and required repeated follow-ups from my side.
What concerned me most was that I was initially charged more than €150 in storage fees, even though I had only been notified about the parcel around two weeks earlier and the original Forward2me notification itself stated that storage was free for 30 days.
These storage charges were not identified and removed proactively. I had to point out the issue myself before it was reviewed and eventually corrected. I would have expected such a substantial charge to be checked before the invoice was sent to me, rather than leaving it to the customer to notice and challenge it.
I also had to follow up several times throughout the process to get updates and move the case forward. That is probably the biggest area where I think Forward2me could improve: more proactive ownership of unusual cases, better internal checks before invoices are issued, and less need for the customer to chase progress.
That said, I do want to acknowledge the positive side as well. Jus remained polite and helpful throughout the communication and ultimately managed to arrange the domestic shipment and have the incorrect storage fees removed.
After I raised my concerns further, Aimee from the Customer Experience Team also handled my feedback professionally, acknowledged that the case should have been dealt with more proactively and helped restore my confidence in the company.
So while the process itself was more complicated and frustrating than it should have been, I appreciate that Forward2me ultimately took responsibility for the issues and resolved the matter properly.
I hope the company uses this case to improve its internal processes, especially for loyal customers and exceptional situations. The final resolution was good, but ideally the customer should not have to push so hard to get there.
I have been a regular Forward2me customer for quite some time and have already spent a substantial amount of money on their forwarding services. For that reason, I was disappointed with how this particular case was initially handled.
A very small parcel unexpectedly arrived at the Forward2me Germany warehouse several months after the original purchase. Since I was going to be in Germany anyway, I asked whether the parcel could simply be sent to my mother’s address within Germany. I even purchased and provided the DHL shipping label myself.
As a long-standing customer, I had expected this small exceptional request to be handled as a gesture of goodwill, especially since Forward2me only had to prepare the parcel and hand it over to DHL. Instead, the process became unnecessarily complicated and required repeated follow-ups from my side.
What concerned me most was that I was initially charged more than €150 in storage fees, even though I had only been notified about the parcel around two weeks earlier and the original Forward2me notification itself stated that storage was free for 30 days.
These storage charges were not identified and removed proactively. I had to point out the issue myself before it was reviewed and eventually corrected. I would have expected such a substantial charge to be checked before the invoice was sent to me, rather than leaving it to the customer to notice and challenge it.
I also had to follow up several times throughout the process to get updates and move the case forward. That is probably the biggest area where I think Forward2me could improve: more proactive ownership of unusual cases, better internal checks before invoices are issued, and less need for the customer to chase progress.
That said, I do want to acknowledge the positive side as well. Jus remained polite and helpful throughout the communication and ultimately managed to arrange the domestic shipment and have the incorrect storage fees removed.
After I raised my concerns further, Aimee from the Customer Experience Team also handled my feedback professionally, acknowledged that the case should have been dealt with more proactively and helped restore my confidence in the company.
So while the process itself was more complicated and frustrating than it should have been, I appreciate that Forward2me ultimately took responsibility for the issues and resolved the matter properly.
I hope the company uses this case to improve its internal processes, especially for loyal customers and exceptional situations. The final resolution was good, but ideally the customer should not have to push so hard to get there.
Thank you for taking the time to provide such detailed feedback and for being a loyal Forward2Me customer over the years.
Firstly, I’m sorry that this case took longer to resolve than it should have and that you had to follow up several times to move things forward. In hindsight, we agree that the storage charges should have been reviewed and removed much earlier, particularly given the circumstances of the late delivery and your long-standing relationship with us.
We understand that exceptional cases sometimes require a more flexible approach, and this is an area where we can improve. Better internal communication, more proactive ownership and earlier review of unusual situations are all things we continue to work on.
That said, I’m pleased that Jus was able to assist throughout the process and that Aimee was able to address your concerns and help reach a positive resolution.
We genuinely value your continued support and appreciate both your patience and your constructive feedback. Reviews such as this help us improve our processes and ensure that we provide the level of service our customers expect and deserve.
Firstly, I’m sorry that this case took longer to resolve than it should have and that you had to follow up several times to move things forward. In hindsight, we agree that the storage charges should have been reviewed and removed much earlier, particularly given the circumstances of the late delivery and your long-standing relationship with us.
We understand that exceptional cases sometimes require a more flexible approach, and this is an area where we can improve. Better internal communication, more proactive ownership and earlier review of unusual situations are all things we continue to work on.
That said, I’m pleased that Jus was able to assist throughout the process and that Aimee was able to address your concerns and help reach a positive resolution.
We genuinely value your continued support and appreciate both your patience and your constructive feedback. Reviews such as this help us improve our processes and ensure that we provide the level of service our customers expect and deserve.
Unverified Customer
27 September 2026
Unknown Shipment Details
Extremely poor and painfully slow customer support. Instead of getting real help, you are forced to deal with useless, automated AI responses that are completely irrelevant to the questions asked. Their incompetence and lack of actual support directly caused me to lose a valuable client. Absolutely unacceptable service. Stay away if you value your business.
We’re sorry to hear that you were unhappy with the support you received. We take concerns about response times and the quality of our customer support seriously, particularly when they have had an impact on your business.
Unfortunately, we have not been able to identify the account or correspondence relating to this review, so we have no way of investigating what happened or understanding where we fell short.
We would welcome the opportunity to look into this properly. If you are able to contact us with your Forward2Me account or update your contact details on this review, we will be happy to investigate the situation and address any issues we can identify.
Unfortunately, we have not been able to identify the account or correspondence relating to this review, so we have no way of investigating what happened or understanding where we fell short.
We would welcome the opportunity to look into this properly. If you are able to contact us with your Forward2Me account or update your contact details on this review, we will be happy to investigate the situation and address any issues we can identify.
Unverified Customer
26 September 2026
Unknown Shipment Details
Forward2me has made it simple to purchase items that are not available and/or not directly shipped to the United States. When my orders arrived at the Forward2me warehouse (what3words: masts.zoomed.proof), I received timely updates with images of the packaging. I was able to request photos of the package contents and Forward2me provided high quality images that allowed me to assess the condition of used items prior to shipping overseas. I had a generous 30-day storage window that gave me the opportunity to make all my purchases and combine them into one single Forward2me international shipment that saved money. I also requested that they repackage my items for safety, and they informed me this would add time before everything was ready to ship. It was worth the wait because they carefully wrapped each item so that it was protected, and the box had ample "FRAGILE" tape on the exterior to encourage careful handling by couriers. I also had a pleasant customer service experience when FedEx requested extra import clearance documentation from me. Rose, from Forward2me offered assistance with documentation, answered my questions in a timely manner, followed up with FedEx regarding import processing status on my behalf, and ensured I received my shipment without major delays. It was my first time using Forward2me, but having Rose and the team at the 828522 York House warehouse made it a pleasant experience to shop abroad. I will happily use Forward2me again in the future!
Thank you so much for taking the time to share such a detailed review! We’re delighted to hear that your first experience with forward2me was smooth from receiving and photographing your parcels through to consolidation, repacking, and international delivery.
We’re especially pleased that the additional photos and careful repacking gave you confidence that your items were properly protected before shipping. We’ll also be sure to share your kind words with Rose and the team at our York House warehouse — it’s fantastic to hear how much their support with the FedEx clearance process helped make your experience easier.
We’re especially pleased that the additional photos and careful repacking gave you confidence that your items were properly protected before shipping. We’ll also be sure to share your kind words with Rose and the team at our York House warehouse — it’s fantastic to hear how much their support with the FedEx clearance process helped make your experience easier.
Unverified Customer
26 September 2026
Unknown Shipment Details
Aimee provided exceptional customer care in response to my request and U am most grateful to her. I have shipped with Forward2Me many times. From the website's clear and easy to follow layout to the level of care given to the packing of items by warehouse staff, I highly recommend shipping with Forward2Me for an all-round straightforward and stress-free experience.
Thank you so much for your kind words and for continuing to trust forward2me with your shipments! It means a lot to hear that you’ve had a consistently straightforward and stress-free experience with us.
I’m especially grateful for your lovely feedback about my customer care. I’ll be very happy to hear that my support made a difference. 😊
I’m especially grateful for your lovely feedback about my customer care. I’ll be very happy to hear that my support made a difference. 😊
Donny A
26 September 2026
UPS Express Saver
DA
I am impressed with the step by notifications, it made the process so easy.
Thank you for your kind review! We’re so pleased to hear that the step-by-step notifications made the process easy and kept you informed along the way. We really appreciate your feedback and hope to assist you again in the future!
Unverified Customer
25 September 2026
Unknown Shipment Details
Good service, allways used forward2me when order US. Thanks to Aimee from great customer service.
Thank you so much for your continued support! We’re delighted to hear that you always choose forward2me when ordering from the US.
And thank you for the kind words about my customer service it’s greatly appreciated! 😊
And thank you for the kind words about my customer service it’s greatly appreciated! 😊
Unverified Customer
25 September 2026
Unknown Shipment Details
Aimee was awesome in assisting with getting my goods ordered swiftly.
Thank you so much for your kind words! We’re delighted to hear that I was able to assist you and help get your goods ordered swiftly. It was a pleasure helping you, and we really appreciate your trust in forward2me
Unverified Customer
25 September 2026
Unknown Shipment Details
Excellent service from Forward2me!
I purchased an e-bike that was delivered to Forward2me completely unpackaged. They took care of everything and professionally packed the bike into two separate packages—one for the wheels and one for the frame.
Since it was an e-bike, the shipment had to be handled as dangerous goods due to the battery. Forward2me handled the entire process very professionally.
The packaging was excellent—extremely secure, carefully done, and clearly prepared with great attention to detail. The bike arrived safely and everything went smoothly.
I’m extremely satisfied with the service and would definitely use Forward2me again. Highly recommended!
I purchased an e-bike that was delivered to Forward2me completely unpackaged. They took care of everything and professionally packed the bike into two separate packages—one for the wheels and one for the frame.
Since it was an e-bike, the shipment had to be handled as dangerous goods due to the battery. Forward2me handled the entire process very professionally.
The packaging was excellent—extremely secure, carefully done, and clearly prepared with great attention to detail. The bike arrived safely and everything went smoothly.
I’m extremely satisfied with the service and would definitely use Forward2me again. Highly recommended!
Thank you so much for sharing such a detailed review! We’re delighted to hear that your e-bike arrived safely and that you were happy with the packing and dangerous goods handling.
Our warehouse team takes extra care with shipments like e-bikes, especially when the battery requires dangerous goods handling, so it’s wonderful to hear that their attention to detail gave you confidence throughout the process.
Our warehouse team takes extra care with shipments like e-bikes, especially when the battery requires dangerous goods handling, so it’s wonderful to hear that their attention to detail gave you confidence throughout the process.
Jordin Phang
25 September 2026
FedEx International Priority
JP
Price was reasonable and repack option helped save money. Fast Shipping as always
Thank you for your review! We’re glad to hear that the repack option helped you save on shipping costs while still keeping your items well protected. It’s also great to know that our fast shipping continues to meet your expectations.
Ella Waserstein
25 September 2026
UPS Express Saver
EW
The website is easy to use, they are super fast. And my items always arrive fast which I like a lot !! And it’s always packed very safely.
Thank you so much for your kind review! We’re thrilled to hear that you find our website easy to use and appreciate the fast service and delivery. It’s also great to know that your items consistently arrive safely packed.
Unverified Customer
23 September 2026
Unknown Shipment Details
Bisher hatte alles gut funktioniert. Jetzt plötzlich wird einfach willkürlich und ohne Grund ein Paket unter Versandverbot gestellt. Die Reaktion des Kundendienstes lässt auf sich warten. Ich versende keine verbotenen Artikel und die Beschreibung mit Warenwert liegt forward2me auch vor. Vollkommen unverständlich und eine Frechheit. Sollte sich das Problem nicht lösen, bin ich dort Kunde gewesen.
Mittlerweile hat sich das Problem gelöst. Danke an das Team für die Hilfe.
Mittlerweile hat sich das Problem gelöst. Danke an das Team für die Hilfe.
Thank you for your feedback. We’re sorry for the frustration caused while your parcel was being reviewed. We have now resolved the issue and your parcel is cleared to ship.
We’re pleased we were able to speak with you directly and get everything resolved. We hope you’ll now have a smooth experience with your shipment.
We’re pleased we were able to speak with you directly and get everything resolved. We hope you’ll now have a smooth experience with your shipment.
Unverified Customer
23 September 2026
Unknown Shipment Details
Thanks for your service and support by people qualified like Rose and Jamie that were very kind answering all my questions throughout whole process.
Thank you so much for your kind feedback! We’re really pleased to hear that Rose and Jamie were able to assist you and answer all your questions throughout the process. I’ll be sure to pass your lovely comments on to them.
We truly appreciate your support and are glad we could help!
We truly appreciate your support and are glad we could help!
Unverified Customer
22 September 2026
Unknown Shipment Details
Good experience so far, hoping for help resolving one issue
My experience with Forward2Me has been good overall. My package arrived at their warehouse quickly, the paid photo request came back fast with clear shots, and I got timely email updates as my package moved through their repack queue.
One thing I'm hoping gets sorted: my package needed their mandatory "Combine & Repack" service after the original packaging was flagged as poor quality by their specialists. I chose "Repack for Safety" specifically to stay eligible for Protect+ insurance — but once the repack was done and the package showed READY, Protect+ was blocked with the message that it's "not available for this request, because it contains a parcel that our specialists advised to be repacked."
I've checked their Terms of Trade and their own "Shipments NOT Eligible for Claims & Protect+" article and can't find this listed as an exclusion anywhere, so it may just be a system glitch rather than intentional. I've emailed twice about it and tried calling, but haven't been able to get a direct answer yet.
Everything else about the process has been smooth, and I'd genuinely like to give this a higher rating — just hoping someone from the team can take a look and help get it sorted.
Update: they have responded and worked on my concern. Thank you forward2me.
Update: issue fully resolved, Protect+ now applied
Updating this after a few more days. The core problem — Protect+ being blocked after my package was flagged for repacking — turned out to be a genuine system glitch on their end: my original repack request had gotten stuck, which was blocking insurance eligibility even though nothing was actually wrong with the package. To their credit, once I pushed on it with documentation, they investigated properly, reproduced the error themselves, escalated it internally, and fixed it. Protect+ is now showing correctly on my shipment.
It took a few days of back-and-forth to get there, and the early support replies didn't always match what I could see on my own account, which was frustrating in the moment. But Jamie on their Customer Experience team stuck with it, kept me updated, and saw it through to an actual fix rather than a brush-off.
Bumping this up because the outcome was right in the end: a real problem, taken seriously, and properly resolved. Would use them again.
My experience with Forward2Me has been good overall. My package arrived at their warehouse quickly, the paid photo request came back fast with clear shots, and I got timely email updates as my package moved through their repack queue.
One thing I'm hoping gets sorted: my package needed their mandatory "Combine & Repack" service after the original packaging was flagged as poor quality by their specialists. I chose "Repack for Safety" specifically to stay eligible for Protect+ insurance — but once the repack was done and the package showed READY, Protect+ was blocked with the message that it's "not available for this request, because it contains a parcel that our specialists advised to be repacked."
I've checked their Terms of Trade and their own "Shipments NOT Eligible for Claims & Protect+" article and can't find this listed as an exclusion anywhere, so it may just be a system glitch rather than intentional. I've emailed twice about it and tried calling, but haven't been able to get a direct answer yet.
Everything else about the process has been smooth, and I'd genuinely like to give this a higher rating — just hoping someone from the team can take a look and help get it sorted.
Update: they have responded and worked on my concern. Thank you forward2me.
Update: issue fully resolved, Protect+ now applied
Updating this after a few more days. The core problem — Protect+ being blocked after my package was flagged for repacking — turned out to be a genuine system glitch on their end: my original repack request had gotten stuck, which was blocking insurance eligibility even though nothing was actually wrong with the package. To their credit, once I pushed on it with documentation, they investigated properly, reproduced the error themselves, escalated it internally, and fixed it. Protect+ is now showing correctly on my shipment.
It took a few days of back-and-forth to get there, and the early support replies didn't always match what I could see on my own account, which was frustrating in the moment. But Jamie on their Customer Experience team stuck with it, kept me updated, and saw it through to an actual fix rather than a brush-off.
Bumping this up because the outcome was right in the end: a real problem, taken seriously, and properly resolved. Would use them again.
Hi Andreas,
Thank you so much for taking the time to share your experience and, especially, for updating your review after we were able to work on your concern.
We’re really pleased to hear that your experience has been positive overall, and we genuinely appreciate your patience while we looked into the Protect+ issue. Your feedback is also valuable to us, as it helps us identify where we can improve the process for our customers.
Thank you again for choosing forward2me and for giving us the opportunity to put things right. We really appreciate your support!
Thank you so much for taking the time to share your experience and, especially, for updating your review after we were able to work on your concern.
We’re really pleased to hear that your experience has been positive overall, and we genuinely appreciate your patience while we looked into the Protect+ issue. Your feedback is also valuable to us, as it helps us identify where we can improve the process for our customers.
Thank you again for choosing forward2me and for giving us the opportunity to put things right. We really appreciate your support!
Unverified Customer
22 September 2026
Unknown Shipment Details
Super professional & kind. Thank You!
Thank you so much for your kind feedback! We’re delighted to hear that you found our service professional and friendly. We really appreciate you taking the time to share your experience with us.
Nicola
22 September 2026
DHL Express Worldwide
N
The combine and repack option was compulsory and it took 4 days which delayed the parcel - felt it took too long to repack the parcel, other than that the service was very good.
Thank you for your feedback. We’re pleased to hear that, aside from the repacking delay, you were happy with our service.
For your parcel, the optimisation request was submitted on 12 September at 10:49 and completed on 16 September at 12:07. Please note that our warehouse is closed every weekend, so weekend days are not included in our processing time. Excluding the weekend, the request was completed within approximately 2 business days.
We understand that the wait was frustrating, and we appreciate your patience while our team worked through the increased volume. We’re continuing to work on reducing the Combine & Repack backlog and improving processing times.
For your parcel, the optimisation request was submitted on 12 September at 10:49 and completed on 16 September at 12:07. Please note that our warehouse is closed every weekend, so weekend days are not included in our processing time. Excluding the weekend, the request was completed within approximately 2 business days.
We understand that the wait was frustrating, and we appreciate your patience while our team worked through the increased volume. We’re continuing to work on reducing the Combine & Repack backlog and improving processing times.
Unverified Customer
21 September 2026
Unknown Shipment Details
I am a long time customer for Forward2Me and have always been pleased with this service. RecentlyI encountered a particularly challenging situation where my parcel was stuck in Customs for weeks while I was traveling and the local agent was unable to contact me. Nica provided critical service by following up with the local agent on my behalf to ensure that my parcel was processed successfully, without Nica’s persistent follow up my parcel could have been been needlessly returned or worse. I am so grateful for Nica’s stellar service, because of this experience along with many years of satisfaction I highly recommend Forward2Me service. In this day and age when many companies are resorting to AI bots for customer service I can confidently say that Nica understood my position quickly and was able to resolve my issue far more efficiently than any AI bot could have. Thank you Nica for your exceptional service and to Forward2Me for keeping human being customer service representatives, we appreciate it. 🙏
Thank you so much for taking the time to share such wonderful feedback.
We’re incredibly grateful for your continued trust in Forward2Me over the years, and we’re especially pleased to hear that Nica was able to support you during such a challenging situation.
I’ll make sure your kind words are shared with Nica and the wider team. It’s fantastic to hear that her persistence and personal support helped prevent your parcel from being unnecessarily returned while you were travelling.
We also really appreciate your comments about the importance of human customer service. While technology can certainly assist us, having dedicated people who understand the situation and take ownership of a customer’s concern remains extremely important to us.
Thank you again for your loyalty, your recommendation, and for recognising Nica’s exceptional service. We truly appreciate it. 🙏
We’re incredibly grateful for your continued trust in Forward2Me over the years, and we’re especially pleased to hear that Nica was able to support you during such a challenging situation.
I’ll make sure your kind words are shared with Nica and the wider team. It’s fantastic to hear that her persistence and personal support helped prevent your parcel from being unnecessarily returned while you were travelling.
We also really appreciate your comments about the importance of human customer service. While technology can certainly assist us, having dedicated people who understand the situation and take ownership of a customer’s concern remains extremely important to us.
Thank you again for your loyalty, your recommendation, and for recognising Nica’s exceptional service. We truly appreciate it. 🙏
Unverified Customer
21 September 2026
Unknown Shipment Details
I am a long time customer for Forward2Me and have always been pleased with this service. RecentlyI encountered a particularly challenging situation where my parcel was stuck in Customs for weeks while I was traveling and the local agent was unable to contact me. Nica provided critical service by following up with the local agent on my behalf to ensure that my parcel was processed successfully, without Nica’s persistent follow up my parcel could have been been needlessly returned or worse. I am so grateful for Nica’s stellar service, because of this experience along with many years of satisfaction I highly recommend Forward2Me service. In this day and age when many companies are resorting to AI bots for customer service I can confidently say that Nica understood my position quickly and was able to resolve my issue far more efficiently than any AI bot could have. Thank you Nica for your exceptional service and to Forward2Me for keeping human being customer service representatives, we appreciate it. 🙏
Unverified Customer
21 September 2026
Unknown Shipment Details
Our first time using Forward2me, and it was a good experience overall. The customer service from Aimee & Ewa was great, and they assisted us throughout. The package arrived well-packed.
Thank you so much for your kind review! We’re delighted to hear that your first experience with Forward2me was a positive one.
It’s wonderful to know that Aimee and Ewa were able to assist you throughout the process and that your package arrived safely and well-packed. We truly appreciate your trust in us and hope to help you again with your future shipments!
It’s wonderful to know that Aimee and Ewa were able to assist you throughout the process and that your package arrived safely and well-packed. We truly appreciate your trust in us and hope to help you again with your future shipments!
Unverified Customer
21 September 2026
Unknown Shipment Details
I used it to forward a parcel from UK to Germany, as the new EU guidelines make it particularly hard for small shops to do it. This went without problems. The platform is informative, there's a lot of informative documents and the shipping is cost-wise fine. Note that it's not exactly instant service and the intermediate step takes a few days extra, compared to any direct shipping.
Thank you for taking the time to share your experience! We’re glad to hear that forwarding your parcel from the UK to Germany went smoothly and that you found our platform and information helpful.
We appreciate you highlighting the additional time involved compared with direct shipping. Our forwarding service does involve an intermediate step, but we’re pleased that you found the process clear and the overall shipping cost reasonable.
We appreciate you highlighting the additional time involved compared with direct shipping. Our forwarding service does involve an intermediate step, but we’re pleased that you found the process clear and the overall shipping cost reasonable.
Mustafa Al muhanna
21 September 2026
DHL Express Worldwide
MAM
Some normal Items shipped by most other companies normally marked as dangerous and we asked to pay 10 times of its value to be shipped also case reply take too much
Thank you for sharing your feedback, and we’re sorry for the frustration caused.
We understand that some items may be accepted by other shipping companies without being classified as dangerous goods. However, dangerous goods regulations and carrier acceptance criteria can vary depending on the product, its contents, packaging, destination, and transportation method. This means an item that another company accepts may still require additional checks, handling, or documentation through our service.
Regarding the shipping cost, dangerous goods shipments can incur additional carrier surcharges and handling fees, which can sometimes make the final shipping cost significantly higher than the item's value. We appreciate that this can be frustrating, particularly when the shipping cost appears disproportionate to the value of the item.
We also apologise if our response times have been longer than expected. We’re continuing to work on improving our response times and appreciate your patience while we review these queries.
We understand that some items may be accepted by other shipping companies without being classified as dangerous goods. However, dangerous goods regulations and carrier acceptance criteria can vary depending on the product, its contents, packaging, destination, and transportation method. This means an item that another company accepts may still require additional checks, handling, or documentation through our service.
Regarding the shipping cost, dangerous goods shipments can incur additional carrier surcharges and handling fees, which can sometimes make the final shipping cost significantly higher than the item's value. We appreciate that this can be frustrating, particularly when the shipping cost appears disproportionate to the value of the item.
We also apologise if our response times have been longer than expected. We’re continuing to work on improving our response times and appreciate your patience while we review these queries.
Unverified Customer
21 September 2026
Unknown Shipment Details
Excellent staff service - special thanks to Honey and Vanessa! It really works. I'm from Malaysia and I have already been using the UK Warehouse team for the 6th time (going to be the 7th soon).
I chose different ways of packing - from packing for safety to packing to save cost. NONE of the items were damaged (they are all wargame miniatures) and NONE items were lost.
I chose different ways of packing - from packing for safety to packing to save cost. NONE of the items were damaged (they are all wargame miniatures) and NONE items were lost.
Thank you so much for your wonderful feedback and for choosing forward2me for your 6th shipment! We’re thrilled to hear that our UK Warehouse team, especially Honey and Vanessa, have provided such a great experience.
It’s fantastic to know that your fragile wargame miniatures have arrived safely and in good condition every time. We really appreciate your continued trust and support, and we’re delighted to be your go-to forwarding service from Malaysia.
It’s fantastic to know that your fragile wargame miniatures have arrived safely and in good condition every time. We really appreciate your continued trust and support, and we’re delighted to be your go-to forwarding service from Malaysia.
Unverified Customer
21 September 2026
Unknown Shipment Details
I've used a few package forwarding services (and been stung by more than one), but forward2me has been the best by a long way. First: the actual shipping cost was exactly the same as what was quoted by their shipping estimator. I have *never* seen this anywhere else: no hidden fees, no disappearing shipping options, no dodgy customs valuations or inflated weights. Their online service to upload your invoice (which you can do before your stuff arrives) is well designed and efficient, and they photographed and processed my package pretty quickly once it arrived. I used the cheapest shipping option - APC (basically USPS + Australia Post) and was pleasantly surprised: detailed end-to-end tracking, and delivery in about 14 days. I submitted one question about the progress of my item via their online support, and got a helpful response quickly. All in all a great, faultless experience.
Thank you so much for taking the time to share such detailed feedback! We’re delighted to hear that you had such a smooth experience with forward2me, from the accurate shipping quote and invoice upload process through to package processing, tracking, and delivery.
It’s especially great to hear that our Support team was able to answer your question quickly and helpfully. We really appreciate your trust in us and are so pleased that we could provide the reliable, straightforward forwarding service you were looking for.
It’s especially great to hear that our Support team was able to answer your question quickly and helpfully. We really appreciate your trust in us and are so pleased that we could provide the reliable, straightforward forwarding service you were looking for.
Unverified Customer
20 September 2026
Unknown Shipment Details
As of today I can longer recommend using this amazing service. Forward2me has ghosted me for almost 2 weeks straight because UPS has somehow managed to lose or destroy a massive package that cost me $800 to ship. I have left them 3 emails, 2 whatsapp messages, and 2 voicemails desperately trying to contact someone about this. There is $1000 worth of merchandise in there.
We’re very sorry to hear about your experience and understand how concerning this situation must be, especially given the value of the shipment and merchandise involved.
We’re currently looking into your case and reviewing the communication history and shipment status with the relevant teams. We will follow up with you directly by email from our Support team with an update and the next steps as soon as possible.
Thank you for bringing this to our attention, and we sincerely apologise for the frustration caused.
We’re currently looking into your case and reviewing the communication history and shipment status with the relevant teams. We will follow up with you directly by email from our Support team with an update and the next steps as soon as possible.
Thank you for bringing this to our attention, and we sincerely apologise for the frustration caused.
Unverified Customer
20 September 2026
Unknown Shipment Details
I was obsessed with a limited-edition bag from Coach that was only available to purchase on the US website. I live in the UK, but I wanted that bag desperately, so I researched ways to make that happen. Forward2Me had the best reviews for the services I needed, so I set up an account and hoped for the best. I need not have worried. Forward2Me were amazing from start to finish. I ordered a few pieces from Coach, and they were all shipped separately. I was concerned this may complicate the process, so I contacted customer services via email. I corresponded with an amazing advisor named Elvie who put my mind at ease and answered all my queries. I used their Combine and Repack service and was provided with several shipping options by various couriers. I received my Coach bag and accessories less than one week after it arrived at the Forward2Me US facility. The parcel arrived in excellent condition, and my items were packaged carefully and securely. I was delighted. Forward2Me provided progress updates throughout, and I was very impressed with the service they provided. I recently used Forward2Me again and the process was just as seamless. I’ll continue to use their services in the future and would highly recommend them.
Roxy Baxy
19 September 2026
FedEx Connect Plus
RB
I used this service to buy something from the UK which does not ship to the USA. It worked great and I received my items in great condition.
Thank you for your wonderful feedback! We’re delighted to hear that Forward2me made it easy for you to purchase from the UK and have your items delivered to the USA. It’s great to know that everything arrived safely and in excellent condition. We really appreciate you choosing Forward2me!
Ben
19 September 2026
DHL Express Worldwide
B
I’ve been using Forward2me for a long time and have consistently had a great experience. Their shipping service is reliable, everything is handled carefully, and their customer service is excellent. I especially appreciate how they keep you updated throughout the entire process, so you always know what’s happening with your shipment.
Highly recommended if you’re looking for a dependable forwarding service with great customer support!
Highly recommended if you’re looking for a dependable forwarding service with great customer support!
Thank you so much for your continued support and for taking the time to share your experience! We’re delighted to hear that you’ve consistently found our shipping service reliable and our customer service helpful. Keeping our customers informed throughout the shipping process is really important to us, so we’re especially pleased to hear that you appreciate the regular update
The dashboard, update emails, etc. all made the process pretty seamless. I liked that I received live quotes for shipping options. It did take a few days for Forward2Me to consolidate my package, but they provided daily updates of where I was in their queue, which was helpful.
I had Forward2Me prepay the customs duties to streamline the process on the way into the US.
The customs duties on my items seemed a little high, but it wasn't worth spending time determining why.
Their fee to handle that process was reasonable.
When Fedex flagged my package as requiring a special form from me (it was a shipment of children's clothes, and there are apparently safety disclosure requirements), Rose from Forward2Me followed up to make sure I'd seen the FedEx request and if I needed assistance.
The package arrived quickly and safely and the experience was excellent from start to finish.
I would not hesitate to use them again if I need anything sent from the UK to the US.