Customer Reviews

Nothing is more important than the trust between us and our customers.  Below you can find recent feedback from real people who have used our parcel forwarding service.  We made this page in order to be transparent about what our customers are saying.  We hope you find it useful!

Filters are defaulted to show Verified Reviews Only because we know these reviews are real.  You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.

forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it.  Every review is shown unedited and in full.

4.6 5

5
25.506480432868%
4
2.3782559456399%
3
0.95004404177677%
2
0.65433496917076%
1
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reviews of forward2me
Filter:
United States of America
UPS Worldwide Expedited
T
Love this service. Great communication, great website and all items arrived in a timely manner! Will definately use again if needed!
Greece
FedEx Regional Economy
G
Great service. Everything went smooth. Managed to get package across Europe from German companies that don't deliver to my Country. Very happy.
Unknown Country
Unknown Shipment Details
While forward2me UK are a bit slow, but friendly and thrustworthy, forward2me USA is a complete different storry. While all purchase documents have been submited even before the goods have arrived to forward2me USA, questioning started useing standard emails ("Tracking Number:, Courier Details:, Sender Details:, Brief description of the package contents:, Copy of Purchase Invoice/Proof of Purchase:). No one looked into the uploaded documents. It went on in a loop. Sending me questions, not reading answers, sending same or slightly different questions, 13 times!!! Waiting up to 4/5 days for reaction sometimes. Its all about two fans, two cpu brackets and a cutting tool. In the meantime I compiled a list additional to invoices. This list contains: description, shipping company, tracking id and value of goods for each article. This list has been send several times to forward2me USA and is strictly ignored. Then I got the confirmation Jxxxx understood the issue: "To confirm, the tracking id xxx- should only have the below item? bi-metal hole cutter flat drill edge", to fix the wrong allocation. I confirmed and Jxxxx wrote me to do that within two days. Next I was asked to confirm the physical disposal of the articles by Jxxxx. I asked forward2 for another employe to help me, but was asigned back to Jxxxx. Now the tracking number of the fans has been removed out of forward2me´s system without my consent. The whole process starts feeling like a mind game. Thanks to the removed tracking number I am not even able to combine and repack and ship with wrong allocations, paying double tax. I cannot access the goods any more. In two days I am running in a situation, where I have to pay almost $100 for storage per month. Fully dependend on the mercy of forward2me to get the articles repacked and shipped to Germany.
United States of America
DHL Express Worldwide
J
Great service, thanks
Unknown Country
Unknown Shipment Details
Ich habe forward2me genutzt, um ein Paket von Großbritannien nach Deutschland zu versenden. Nach der ersten Bezahlung wurde mir das Geld zurückerstattet – mit dem Hinweis, dass ich zusätzlich Repackaging und Versand auswählen müsse. Das tat ich. Das Paket wurde versendet, kam aber wieder zurück und wurde bei forward2me als neues Paket registriert. Ich sollte den gesamten Prozess erneut starten – ohne Rückerstattung der bisherigen Kosten.
Erst nach meiner Bewertung meldete sich der Kundenservice, entschuldigte sich und verschickte das Paket erneut über einen anderen Dienstleister. Trotzdem wurden wieder Dokumente von mir angefordert, obwohl forward2me bereits alles vorlag. Seit über zwei Wochen liegt das Paket nun beim Zoll. Auf Nachfrage hieß es, es fehle eine Zollvollmacht – die ich forward2me eingereicht habe. Doch es bewegt sich nichts.
Was ich mich frage: Warum muss ich mich überhaupt selbst um den Zoll kümmern? Andere Versandunternehmen erledigen das für mich im Hintergrund – ich muss nur danach zahlen - und ich verschicke regelmäßig international. Solche Probleme hatte ich bisher nie.

Ein früherer Versand mit forward2me aus den USA verlief ähnlich schwierig.

Seit über einem Monat versuche ich, mein Paket aus Großbritanien zu bekommen – bisher ohne Erfolg.
Unknown Country
Unknown Shipment Details
I had an excellent experience with Forward2Me. Their customer service (NICA/UK) was responsive and helpful, addressing all my queries promptly. The tracking updates were accurate, giving me peace of mind throughout the delivery process. Overall, I highly recommend Forward2Me. Thank youuu, Forward2me
Unknown Country
Unknown Shipment Details
Perfect Nice
Unknown Country
Unknown Shipment Details
Perfect
Unknown Country
Unknown Shipment Details
They help you to order things that doesnt ship to your country
forward2me
Many thanks for the 5 star review. 😊
Saudi Arabia
FedEx International Economy
AA
Very nice
Continuous follow-up and clear and easy site
forward2me
Many thanks for the 5 star review. 😊
Unknown Country
Unknown Shipment Details
Very fast responding and helping with your issue
Unknown Country
Unknown Shipment Details
Excellent customer service from Nica. Relating to an item at Preston warehouse. Good clear and timely communications and followup. ⭐️⭐️⭐️⭐️⭐️
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unknown Country
Unknown Shipment Details
Honey a été parfait il m’a bien aidé pour ma livraison ce site est vraiment au top
Merci encore
forward2me
Many thanks for the 5 star review. 😊
United States of America
DHL Express Worldwide
S
It was a seamless experience
forward2me
Many thanks for the 5 star review. 😊
Unknown Country
Unknown Shipment Details
Good service and responders
forward2me
Many thanks for the 5 star review. 😊
Unknown Country
Unknown Shipment Details
Kaye helped me with a correction for my account. Response was quick and helpful.
Unknown Country
Unknown Shipment Details
Good service and responders
United States of America
DHL Express Worldwide
PA
Quick and the goods were well handled. I’ve used forward2me a few times it’s a companies that handles parcels that are delicate and I’ve had nothing but good experiences.
forward2me
Many thanks for the 5 star review. 😊
Unknown Country
Unknown Shipment Details
Received my Brompton!
My first experience was terrible. After arrival at the German warehouse, my parcel was put on hold for a long time. The first-line support gave unhelpful responses.
But then Joyce took over my case and got the package shipped.
Thank you so much, Joyce!
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 4 star review for Joyce❤️
Germany
UPS Standard Single
MR
Support, guidance and understanding provided by the customer support organization at forward2me, helping me to overcome massive import processing delays experienced when using UPS for two shipments to Germany.
forward2me
Many thanks for the 5 star review. 😊
Portugal
FedEx Connect Plus
TB
Everything arrived as expected from UK to Portugal. The same day it was delivered to forward2me it showed in the website, paid the extra small fee for the repacking, pre-paid the duties with the new option they give so you don’t have to pay the ridiculous courier fees and it arrived super fast and secured to my house. Excellent and fast service.
forward2me
Many thanks for the 5 star review. 😊
Poland
UPS Standard Single
D
Fast delivery, safe repackaging, great communication. Everything, as expected :) I highly recommend this service and will definitely use it again in the future.
forward2me
Many thanks for the 5 star review. 😊
Unknown Country
Unknown Shipment Details
I had an incredibly frustrating experience with this service. I asked if it was possible to ship fragrance oil, and was told to proceed. After the delivery, I found out the package was classified as dangerous goods. To make matters worse, I had an iPhone 13 Pro Max and other items worth around $1,000 in the same shipment. Despite the high shipping fee of around $420, I only received a payment slip that expired within 48 hours, and the payment was canceled.

I’m fully prepared to pay for the shipping, but I’ve been waiting for over a week with no response from customer service. The phone number provided isn’t connecting, and there has been no follow-up on my inquiries. My package is now stuck, incurring demurrage fees, and I'm left with no resolution. This process has been slow, inefficient, and unprofessional. I cannot recommend this service to anyone based on my experience.
forward2me
Thanks for your feedback.

We’ve reviewed the details, but unfortunately, we do not recognize this feedback. Could you please provide any additional information or send us an email at info@forward2me.com
Unknown Country
Unknown Shipment Details
Au top, rapide et efficace.
forward2me
Many thanks for the 5 star review. 😊
Germany
DPD Classic
R
I’ve received 4 different shipments via Forward2me in the last year and must say I am very pleased with their service.


Website Handling:
The forward2me website is not the most intuitive, but sufficiently simple for me. After some time getting to know the website and how it works I easily received my warehouse address.
After shipping my Items to the warehouse address, I received an email from forward2me upon their arrival and easily forwarded them to my address. I was able to choose between multiple carriers with different pricing and delivery times.


Delivery Time:
All four of my shipments so far had arrived on time without any delays. I’ve tried multiple carriers like UPS/FedEX and their F2me cross border shipping and all of them worked very well.

Package Condition:
Since I ordered items that could easily break on an international shipment, I was very worried at first, but amazed when my packages arrived.
All four of them arrived a in a great condition in respect to the distance they had traveled.


Overall I am very satisfied with their service and haven’t had any problems so far.
forward2me
Thank you for sharing your positive experience!

We’re happy to hear that you’ve had such a smooth and reliable experience with forward2me over the past year. It’s great to know that, despite the website not being the most intuitive at first, you were able to navigate it comfortably and manage your shipments without issues.

Warm regards,
India
FedEx Connect Plus
AA
I recently used Forward2me for a package forwarding service from the UK, and here’s my experience:

✅ Positives:

Easy to set up and use.

The parcel was delivered safely and on time.

Great customer support when I had queries about shipping options.

❌ What could be better (optional):

One of my items was missing from the parcel — still awaiting investigation ,
forward2me
Many thanks for the 5 star review. 😊
Unknown Country
Unknown Shipment Details
I’m so happy with my decision to have my items delivered via Forward2Me!

I ordered some shoes and jeans from Ariat International in the USA. Initially, I thought all the items would arrive in the Warehouse in one package, but they ended up being delivered in three separate shipments.

Joyce and Nica from the warehouse in Delaware, USA, were incredibly helpful. They assisted me in filling out the necessary information for each shipment and made sure that all my items were repacked together into one large box, including the original shoe boxes, just as I requested.

Everything was beautifully packed, and the whole process felt very smooth. They were super friendly, fast, and kept me constantly updated via WhatsApp and email — so I always knew what was going on.

I received the package in Germany today, and it arrived in perfect condition. All the items were well protected and just as I had hoped!

One thing I didn’t realize (my own oversight) is that Forward2Me only handles the shipping charges — not the customs or import taxes. Since my order value was over €150, I had to pay additional taxes upon arrival in Germany. Just something to keep in mind when ordering from the U.S.! But honestly, these were unique products I couldn’t find here, so I’m still very happy.

Overall, I can highly recommend Forward2Me for their outstanding service and great communication. I’ll definitely use them again for future orders!
forward2me
Many thanks for the 5 star review. 😊
Unknown Country
Unknown Shipment Details
I received support because my package was at customs and they hadn't sent me the value to pay. So JOYCE was fantastic and helped me to solve this.
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Unknown Country
Unknown Shipment Details
I have been using their service for some years now however company must have grown and competencies are left behind in basic knowledge on rules and regulations my package started to be categorized wrongly first I ignored it and gave benefit of doubt however as it keeps happening I think your staff needs training reeding rules on shipping and understanding eu law
forward2me
I’m very sorry to hear about your recent experience, and I completely understand your concerns. To help us properly review and address this, could you please provide the relevant package number(s) or any specific details related to the miscategorization? Send us an email at info@forward2me.com.

This will allow us to investigate thoroughly and follow up with the appropriate team.
Unknown Country
Unknown Shipment Details
I had a great experience with Forward2Me’s customer service. Nica was incredibly helpful, quick to respond, and very kind throughout the process. She handled my request efficiently and made everything very easy for me.
Highly recommend their service — and special thanks to Nica at the UK warehouse!
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unknown Country
Unknown Shipment Details
The person responded very quickly when I needed help, thank you Nika.
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Japan
FedEx Connect Plus
U
The delivery was faster than I expected, which was great, but the price was higher than I expected, which was unavoidable.
forward2me
Many thanks for the 4 star review. 😊
United States of America
DHL Express Worldwide
IQ
Have used there service several times to ship fragrances from UK to US, smooth process, customer service responds quickly. No complaints
forward2me
Many thanks for the 5 star review. 😊
United Arab Emirates
FedEx Connect Plus
K
Too expensive, online system poorly designed so that every shipping requires interraction with customer service, customer service response very slow. Pricing on shipping much higher than other carriers.
forward2me
Thank you for taking the time to share your feedback.

I’m very sorry to hear that your experience has not met expectations. We understand your concerns regarding pricing, the design of our online system, and the response time from customer service. Your comments are important to us, and we take them seriously.

We’re currently working on improving both our platform usability and response times to provide a more seamless and efficient experience. In terms of shipping costs, we always aim to offer competitive rates while maintaining reliability and quality of service, though we understand this may not always meet every customer's needs.

Kind regards
Canada
FedEx International Economy
HA
First time using it I highly recommend it 10/10
forward2me
Many thanks for the 5 star review. 😊
Unknown Country
Unknown Shipment Details
The customer service is perfect. Aimee from the USA warehouse helped me with a logistical problem I accidentally caused and it all worked out!

Thank you very much
forward2me
Many thanks for the 5 star review. 😊
United States of America
UPS Express Saver
W
A bit complicated which made my first experience expensive. But the next time I’ll be better at it
forward2me
Many thanks for the 4 star review. 😊
Denmark
UPS Standard Single
DSL
Excellent by all means; sturdy and careful repack.
Reshipping done right!
forward2me
Many thanks for the 5 star review. 😊
Unknown Country
Unknown Shipment Details
Amazing service. Had some issues with what the store in Germany sent to my box. Forward2me worked with me to get my shipment fixed up so I could receive it in the States. Justine is a Superstar!

If you need something sent from Germany to the USA (Manhattan, NYC) this is the service to use.
forward2me
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Justine.❤️
Unknown Country
Unknown Shipment Details
I am very happy about the communication, and services. At all time I was informed about the order of my package in the queue and my requests were addressed quite fast. I will use this service again.
forward2me
Many thanks for the 5 star review. 😊
Unknown Country
Unknown Shipment Details
Update: Another support agent helped me within a few hours after I reached out in chat! A bit after I was reconnected with the agent I was working with before and she was kind enough to combine my last packages and ship them off to me. It was completely free as she mentioned before and again was really kind and thorough in her replies. I really appreciated her and the chat agent taking my concerns seriously and letting me know that I am valued as a customer. Though I haven’t received the refund mentioned i’m still happy with how everything was handled and i’ll be sure to keep using their services in the future!


When combining packages their system will occasionally mess up and only select one of your packages to combine and repack which is a waste of money and time. This has happened to me twice now and immediately after this happened again, I reached out to customer service. They took almost a week to get back to me just to tell me they couldn’t because the warehouse already repacked my ONE item.
Again, it took DAYS for my item to get repacked as there were over 400 packages in front of mine and they send you updates on the queue.

And the whole time I was waiting on a response, my other package was accruing storage fees and I was told i’d have to pay AGAIN for repackaging fees.

The agent I was emailing did not care and did not bother to read what I was saying. Because of this it became extremely frustrating to talk to him as he kept trying to cite rules and policies that didn’t apply because it was THEIR system that messed up. Then I was offered a coupon to help with the fees and but the coupon didn’t even work. I was stuck going back and forth with an agent for almost two weeks where nothing got resolved and I had to pay almost $100 just to ship two shirts.

Then another agent reached out and thankfully was very kind. I was offered a refund for my other storage fees and free shipping on my next package but now the storage for my other items have drastically jumped up and the new agent is no longer responding. It’s gone from -4 to -24 to -37 within three or four days which is quite the jump in fees i’m going to have to pay. I’m also worried about the safety of my packages because there is a cut off to them holding your packages and i’ve yet to get a response as my storage time keeps randomly hiking up.

I was extremely disappointed with the first agent’s customer service and i’m trying to remain hopeful with the new agent but again i’m worried about my packages and fees with no further replies from customer service.
Unknown Country
Unknown Shipment Details
I am really please with the service I received from Jamie at the UK warehouse! My package turned out to be quite difficult to ship due to the fact that it contained a bike battery, which qualifies as 'dangerous goods' when shipping from the UK to the Netherlands. After a bit of back and forth Jamie managed to find a solution using specialized packing materials and a qualified shipping service. I'm very pleased with this solution, as I really do need the battery ;) Thanks again!
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jamie❤️
Italy
FedEx Connect Plus
B
Ho comprato dagli Stati Uniti e dalla Germania. Un po' complesso all'inizio capire il meccanismo di spedizione, ma una volta acquisito diventa una passeggiata. È sicurissimo e affidabile. Ottimo il servizio di assistenza. Utilizzerò ancora.
forward2me
Many thanks for the 5 star review. 😊
Germany
DHL Express Worldwide
W
Packing is great. There is absolutely no danger for the content to get broken.
forward2me
Many thanks for the 5 star review. 😊
United States of America
UPS Express Saver
MJ
It’s been a seamless experience delivering packages from the UK to the USA with forward2me. I’ve used their service on several occasions and will continue to do so in the future.
forward2me
Many thanks for the 5 star review. 😊
Unknown Country
Unknown Shipment Details
I have been using Forward2me the warehouse on green lane West for over 1 year…maybe 2 years. I want to give a thank you to Kaye at Green Lane West warehouse for helping me.The custome support have always been helpfull when i conacted them.I can absolutely recommend the service. Thanks kaye🙏🏻
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Kaye❤️
Austria
UPS Standard Single
WW
perfect service, everything as expected and described
forward2me
Many thanks for the 5 star review. 😊
Unknown Country
Unknown Shipment Details
My help representative Honey was a real trooper. She was patient and very polite. She went above and beyond to answer all my questions. Forward2me have great help representatives that will get back to you and answer your questions. If I ever have to use a forwarding service again this will be my go to.
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Honey❤️
Unknown Country
Unknown Shipment Details
Good experience ❤️🫶 with agent Joyce 👍👍i recommended it 😉 👌👌
forward2me
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Joyce.❤️
Unknown Country
Unknown Shipment Details
I recently had the pleasure of working with Tracy from the Forward2Me support team, and I couldn’t be more impressed. From our very first interaction, Tracy was attentive, professional, and genuinely committed to resolving my concerns. They listened patiently to every detail of my issue, provided clear and timely updates, and went the extra mile to ensure that my shipment was processed without any further hiccups. Tracy’s expertise, friendly demeanour, and proactive communication turned a stressful situation into a seamless experience. I highly recommend Tracy to anyone seeking top-notch support—Tracy truly embodies the best of Forward2Me’s customer service!
forward2me
Thank you so much for your kind words we’re absolutely delighted to hear about your positive experience with Tracy!
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