Customer Reviews

Nothing is more important than the trust between us and our customers.  Below you can find recent feedback from real people who have used our parcel forwarding service.  We made this page in order to be transparent about what our customers are saying.  We hope you find it useful!

Filters are defaulted to show Verified Reviews Only because we know these reviews are real.  You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.

forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it.  Every review is shown unedited and in full.

4.5 5

5
25.531780197518%
4
2.4943023550266%
3
0.97493036211699%
2
0.64573309698658%
1
2.0068371739681%
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reviews of forward2me
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Canada
DHL Express Worldwide
AC
I’ve used the service to buy cologne my first experience I had no idea what to do and Forward2me is not very clear with their instructions. I phoned the customer service line which also cost me money and the person answered the phone just Hello didn’t say Forward2me customer service just Hello it was so strange I thought I was being scammed .. then I had to pay to have my package rewrapped because it’s dangerous goods I opted for the pay the duties with them but the border agency wouldn’t accept that and I had to pay them again, I tried to get my money back from Forward2me and I had zero luck .. if I use this company again I know what to do now do not use the prepay duties option order a huge order not just one thing.. I’m sure it will be much easier the second time using Forward2me but the first time is very very confusing and it also takes over 24 hours to get a reply from customer service when you email …
forward2me
Hi,

We apologise for any inconvenience this has caused you. I have sent you an email to explain things in detail. ^NB
Unknown Country
Unknown Shipment Details
The company answered my questions very promptly. Mr. Jamie from UK was very kind, and has answered my questions in a very professional way, as its my first time to use forward2me.
forward2me
Thank you for your5-star review for Jamie!
We appreciate your business with us.

^NB
China
UPS Express Saver
DL
Communication was fast, pictures were sent on time, and everything was shipped out quickly.
forward2me
Thank you for your 5-star review!
We appreciate your business with us.

^NB
Unknown Country
Unknown Shipment Details
I've used freight forwarders before but never dealt with battery restrictions like this. Had packages sitting in the US warehouse past free storage because I couldn't figure out how to combine them with the dangerous goods flags.

NICA helped me understand the 2-battery-per-box limit and worked out how to split everything efficiently. The whole process involved a lot of questions from me about FedEx Economy vs Priority, duty prepayment options, cost comparisons she answered everything clearly and never made me feel like I was being annoying.

When I needed quotes fast to make a decision, she got them to me same day. The shipping invoice process worked smoothly once we figured out the right configuration.

Really solid customer support from start to finish.
forward2me
It’s great to know that all your questions were answered clearly, quotes were provided promptly, and the shipping process worked seamlessly once the right configuration was in place. We’ll be sure to share your kind words with NICA—she’ll be delighted to hear this feedback.
Unknown Country
Unknown Shipment Details
Needed to ship packages with battery operated items and ran into complications with dangerous goods classification at the US warehouse.

NICA helped me work through the whole thing we ended up splitting packages to meet FedEx requirements and she coordinated the optimization with the warehouse team. Took some back and forth to get the details right but she was responsive throughout.

The final multi piece shipment went through smoothly with FedEx Economy including prepaid duties.

Made the whole process much easier than it could've been!
United States of America
DHL Express Worldwide
RR
Amazing service. When tariffs go away I will order to Forward2me again
forward2me
Thanks for the 5 star review.
Ireland
DHL Express Worldwide
W
Safe and reliable
forward2me
Thank you for your 5-star review!
We appreciate your business with us.

^NB
Unknown Country
Unknown Shipment Details
Kaye from customer service was absolutely amazing! So helpful and friendly!!! Fast response too and on the holiday! Highly recommended. (De, USA)
Australia
FedEx Connect Plus
TZ
It worked, but at a price. Very expensive shipping costs.
France
FedEx International Priority
E
Everything went good
Unknown Country
Unknown Shipment Details
Excellent service. Jhe was extremely helpful and made the whole process very fast and smooth 👍. Everything was handled quickly and clearly. Highly recommended ❤️
United States of America
UPS Express Saver
L
Best company for UK and German forwarding. Full comprehensive shipping capabilities and prompt service.
forward2me
Thank you for your 5-star review!
We appreciate your business with us.

Happy Holidays!

^NB
Unknown Country
Unknown Shipment Details
Very friendly and supportive help, Thank you
Morocco
FedEx International Priority
HL
I had a very good experience with Forward2Me. The service is reliable, fast, and well organized. My package arrived safely and was handled professionally from start to finish. Their customer support is responsive and helpful, and the tracking updates were clear throughout the process. I highly recommend Forward2Me to anyone looking for a trustworthy international parcel forwarding service.
forward2me
Many thanks for the 5 star review. 😊
Czech Republic
FedEx International Priority
DM
Forward2me is company you can trust for their work without hassle.
forward2me
Many thanks for the 5 star review. 😊
Italy
UPS Standard Single
S
All great! I've been using this company for a few years (ordering from the UK, US, and, recently, Japan) and I've never had any issues. I love that they don't ask you to pay a fee when you register or to authenticate the address, and I found that their shipping rates are quite competitive compared to similar companies. Everything always comes really well-packaged too. Keep up the great work!
forward2me
Many thanks for the 5 star review. 😊
France
UPS Standard Single
S
I’ve had a very good experience with Forward2Me. I live in France and sometimes want to buy things from the UK, and they always ship quickly. I really recommend them.
forward2me
Many thanks for the 5 star review. 😊
Kuwait
FedEx International Priority
E
I did my first shipment and worked out very well. I have ordered some presents in Europe and got it delivered in Kuwait.
forward2me
Many thanks for the 5 star review. 😊
Unknown Country
Unknown Shipment Details
Be aware the forward2me previously mygermany is not reliable at all. They will hold your items as hostage and super high shipping costs. They never reply charge you for storage when you are suppose to have free for a month more without any reasons, their shipping costs are 3 times from their shipping calculator with the exact same weight AND dimensions. They will not consolidate package correctly either, they will leave half of the box empty. THEIR WEBSITE HAS SERIOUS ISSUES.
BE AWARE THEY WILL RIP YOU OFF.
forward2me
Thanks for the feedback.

myGermany is now forward2me.

Are you able to send us an email at info@forward2me.com to discuss this issue.

Kindly attention your email to "Aims".

Kind regards
Unknown Country
Unknown Shipment Details
My parcel is currently held up in the UK, and I can't seem to get any assistance from customer support!I've detailed my issue, contacted DHL, and now Forward2Me must issue a shipping label to provide DHL with the necessary tracking information.The responses I receive are evasive, always pointing out that the package hasn't been dispatched yet and reminding me that proceeding without proper documentation is at my own risk.PLEASE PAY ATTENTION TO MY REQUESTS!!!!!This customer service is COMPLETELY INADEQUATE!!! This situation has dragged on for nearly a week!
forward2me
We are very sorry about this.

Could you please contact Aimee directly at info@forward2me.com
instead?

Thank you for your understanding.

Best regards,
Greece
FedEx Regional Economy
ES
I was very satisfied the first time I used the service! I was glad about the updates and all and all with the customer support
forward2me
Thanks for the 5 star review :)
Czech Republic
UPS Standard Single
R
I had my doubts at first because I am new to this type of service, but I am honestly very positively surprised how effortlessly this company helped me solve my shipping issue from UK. Everything was smooth, their website is also intuitive and processes are well-tuned. Thank you guys, keep it going!
forward2me
Thanks for the 5 star review :)
Unknown Country
Unknown Shipment Details
The service is great and the customer support has been super efficient and solved my issues (thanks Jus!!)
Unknown Country
Unknown Shipment Details
Jhe was quick and reliable to respond back to me. Jhe picked the package option and courier I wanted.
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jhe❤️
Unknown Country
Unknown Shipment Details
Update

Aimee contacted me today to offer a solution for returning my package! I'm so happy that she took charge of the situation; she was incredibly professional! Thank you!
Unknown Country
Unknown Shipment Details
Everything was done quickly and without delay. Thank you, "Jus."
Unknown Country
Unknown Shipment Details
Forward2Me's representative in Germany, Joyce, was so very helpful in getting an important package out of Polish customs for me. Thanks ever so much!!
forward2me
Thanks for the 5 star review for Joyce :)
Unknown Country
Unknown Shipment Details
KAYE WAS VERY HELPFULL INDEED. SHE WENT OVER AND ABOVE IN HER EFFORTS TO ASSIST ME FROM THE OTHER SIDE OF THE GLOBE. VERY RARELY DO I OR ANYODY ELSE FOR THAT MATTER EXPERIENCE SUCH A HIGHT STANDARD IN CUSTOMER SERVICE. I WOULD LIKE TO OFFER HER A JOB IN AUSTRALIA!!!
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Kaye❤️
Unknown Country
Unknown Shipment Details
My package is stuck in the UK and the customer service will NOT help me!

I explained the situation to them, I called DHL and Forward2Me needs to create a shipping label so I can give the track and trace code to DHL for the right documentation.

I keep getting avoiding answers how they have not yet shipped the package and if I'm aware that it's at my own risk when I do so without documentation.

READ MY MESSAGES!!!!!!!!!

This customer service is ABSOLUTE TRASH!!! This has been going on for almost a week now!

Edit on the response: I have been mailing you FOR TWO WEEKS and I have NO response. Figure it out.

Edit to second response: so after trying to get my review deleted because it was negative, you're now coming up with a new excuse. I hadn't paid for anything yet. I came to an agreement with your employee. The package would be put on hold. You're a horrible scam company with even worse customer service. I'm happy I'm done with you.
forward2me
We sincerely apologize for the inconvenience.

Our process is slightly different when a shipment has already been paid for, making it difficult to stop it once it is in the shipping and processing stage.

Additionally, due to the peak season, our team is currently experiencing a high volume of orders, which may cause some delays.

We wanted to inform you that, according to our records, your shipment was successfully delivered on Tuesday, December 23, 2025.

Kind regards
Seychelles
FedEx International Economy
BR
Service are very helpful.
forward2me
Many thanks for the 5 star review. 😊
Unknown Country
Unknown Shipment Details
Hatte mir in den USA was bestellt was am 5. Dezember an Forward2me übergeben wurde. Seitdem ist absoluter Stillstand. Keinerlei Information über den Verbleib meines Paketes. Im Status steht nur „Processing“. Wie lange?! 2 Wochen?! In den anderen Warenlagern ging es in der Vergangenheit am nächsten Tag direkt raus. Vielleicht sollte man das US-Lager dicht machen und einer anderen Firma vertraglich damit betreuen.
forward2me
Thanks for the feedback

Are you able to send us an email at info@forward2me.com to discuss this issue.

Kindly attention your email to "Aims".

Kind regards
Unknown Country
Unknown Shipment Details
Pure Scam by Forward2Me – Don’t Fall for It!
I had an absolutely horrific experience with Forward2Me, a company that claims to offer reliable shipping services but is actually a real trap designed to steal your money. I sent a package to Italy, paying $82.26 for a 2-day UPS service. Instead of arriving on time, the package reached Italy after 5 days, and then it was stuck for another 7 days at customs. Following an unauthorized inspection by customs (without my presence), they claimed the product’s value was higher and demanded additional payments as if it were a business shipment.
As a customer, I exercised my legal right to refuse acceptance of the package and requested its return – a standard procedure that shouldn’t have caused any issues. But that’s where the real nightmare began: I waited another full week for UPS to return the package, after countless exhausting emails and phone calls. Finally, the package arrived back at Forward2Me, and I prepared to get a refund from the seller.
But Forward2Me refused to release the package, claiming that UPS was demanding $329.47 for the return – an absurd amount, higher than the value of the product itself! They sent me a vague and suspicious “invoice,” telling me that without payment, the package would remain held hostage. When I contacted UPS directly, they confirmed that the package had been delivered normally, with no additional payment requests. “It’s a standard return procedure,” they said, adding that they couldn’t refund the shipping but had no other claims.
Forward2Me is trying to rob me by inventing imaginary fees, holding my package hostage, and ruining the entire process. Not only am I not even asking for a refund on the delayed shipping, but now I risk losing everything because of them. This isn’t service – it’s organized fraud!
Please, stay far away from this company. There are better and more trustworthy alternatives out there. Don’t try it – you’ll regret it!

Answer to the replay of forward to me: UPS is unknown to this fee and open a request for lost package. If it was as you tell the return cost is 4 time the sending cost. The price is like it returns a elephant inside my package at return. Or i will pay for all your receiving package because ups is unknown to this bill.
forward2me
We're sorry if you feel this way.

Forward2Me is a legitimate and fully licensed logistics and mail forwarding company. We provide international shipping services in full compliance with courier regulations and local customs laws. We take all customer concerns seriously and aim to resolve them transparently.

Your package to Italy was refused at destination due to Italian customs requiring a business import permit. This is a legal requirement, and Forward2Me cannot override customs decisions.

As per our Terms & Conditions, consignees are responsible for ensuring all import requirements, permits, and customs documentation are met. When a shipment is refused or fails customs clearance, return transportation fees apply. The return fee reflects UPS’s international return costs, which are set by the courier and separate from your original outbound shipping fee. Forward2Me does not profit from these charges.

We assure you that Forward2Me operates as a reliable, professional logistics provider and does not engage in fraudulent practices. Any delays or fees are a result of customs regulations and standard courier policies, not our company policies.

We appreciate your understanding and remain available for any further questions or clarification.
Unknown Country
Unknown Shipment Details
Great support, great team
forward2me
Many thanks for the 5 star review. 😊
Unknown Country
Unknown Shipment Details
I have shipped with Forward2me several times and have always been very satisfied. Now I needed help for the first time. Although today is Sunday, Aimee helped me very quickly, kindly, and reliably, and my problem was solved immediately. Five stars are therefore well deserved 👍
forward2me
Thank you for sharing your experience with us and 5 star review for Aimee
Unknown Country
Unknown Shipment Details
My first experience with Forward2me has been very good. The parcel has been processed fast even with a re-pack service. The package went 11 000 km and has been delivered on 3rd working day! There are quite many delivery options to choose. Nevertheless, not everything works as expected - sometimes a recepient is asked for a mandatory re-pack even everything looks alright on a photo (the system does not allow you to continue without a re-pack). You pay extra fees without a proper notice (e.g. re-pack for safety option). Customer service is impossible to reach via a call (just email).
Unknown Country
Unknown Shipment Details
Extremely helpful. They sort out problems very professionally. Im very happy with the service
forward2me
Many thanks for the 5 star review. 😊
United States of America
FedEx Connect Plus
GG
Forward2me was honest, well packaged and timely. Got my mom package from overseas Christmas, and it came in time. Will use again!
forward2me
Many thanks for the 5 star review. 😊
United States of America
FedEx Connect Plus
J
Had multiple shipments combined and sent to me. The process was simple and fast. My package arrived in perfect condition with my invoices enclosed. Will definitely use again.
forward2me
Many thanks for the 5 star review. 😊
Austria
UPS Standard Single
B
Reliable and good service. First package took bit longer than expected until shipped but the second one didn‘t take long. Overall, i recommend!
forward2me
Many thanks for the 5 star review. 😊
Unknown Country
Unknown Shipment Details
They ask you to submit an invoice, but if you download an email, it's downloaded as a .eml file, and they don't accept .eml files, also the dispose button is right next to the ship button, making it extremely paranoia inducing that you might accidentally delete your package.
United States of America
FedEx Connect Plus
A
Website is well laid out and easy to use.
forward2me
Many thanks for the 5 star review. 😊
Unknown Country
Unknown Shipment Details
Joyce was excellent. This is a superb service. Previous attempts at forwarding were over priced and communication was non existent. Forward2me is a great service.
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Unknown Country
Unknown Shipment Details
I got the best service from Jhe from the USA warehouse, helping me with an important gift!
Quick and amazing!🥹🙏🏻
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jhe❤️
Unknown Country
Unknown Shipment Details
Nica was great. She had all the information I needed regarding my parcels and she kept me up to date with shipping information and made sure they left the warehouse on time. She also made sure the correct GST was applied which was awesome! Thanks Nica and team
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unknown Country
Unknown Shipment Details
Aimee went above and beyond delivering AAA+ customer service and superb support. Promote her!
And a special mention to the staff from Forward2ME at Chojna, who operates the Germany warehouse. Superior professionalism is a common virtue among the Polish team who continues to deliver excellence service by showing high professionalism. Forward2ME continues to exceed expectations. If they weren't like family before they are now.
forward2me
Thank you for sharing your experience with us and 5 star review for Aimee
Unknown Country
Unknown Shipment Details
Great support.
But a little expansive forwarding for me.😬
forward2me
Many thanks for the 5 star review. 😊
United States of America
UPS Express Saver
BC
It was simple to use
forward2me
Many thanks for the 5 star review. 😊
Switzerland
FedEx Regional Economy
KT
Sah jme suis prit des mechant running
forward2me
Many thanks for the 5 star review. 😊
Unknown Country
Unknown Shipment Details
Anpassung:
Ich möchte meine Bewertung für Forward2Me gerne von 1 Stern auf 3 Sterne aktualisieren.
In der letzten Bewertung war ich etwas enttäuscht, da sich die Versandkosten intransparent und unerwartet erhöht hatten.
Nach einem intensiveren Austausch mit dem Kundenservice konnte jedoch eine faire Lösung gefunden werden, und mir wurde letztlich wieder der ursprünglich von Forward2Me geschätzte Preis nach der Umverpackung geführt hat.

Dafür bin ich sehr dankbar und möchte den Kundenservice von Forward2Me ausdrücklich loben.

Jedoch anscheinend wurden die Papiere über die Änderung der Versandkosten nicht mit gesendet, was im Zusammenhang mit der Einfuhr in die Niederlande noch zu einer erhöhten Mehrwertsteuer geführt hat. Dies bedeutet, dass der Gesamtpreis dadurch nochmal gestiegen war.
Daher sind es nur 3 von 5 Sternen, ansonsten wären jetzt 4 drin gewesen.

Trotzdem bin ich insgesamt froh, dass eine Lösung gefunden wurde, und schätze die Bemühungen von Forward2Me, auf mein Anliegen einzugehen.

Positiv:

- Super Seite
- Transparente Informationen über den Ablauf des ganzen Prozesses.
- Bedienung ist kinderleicht.

Negativ

- Es bedurfte erst einer unangenehmen Erfahrung, bevor F2Me dann doch glänzen konnte.
- Kosten gerade für Parfum sehr undurchsichtig.
- Kostenrechner zumindest für Parfum nicht zu gebrauchen. (Kosten sind bei weitem höher)
United States of America
UPS Express Saver
CS
Everything was good. Just wish the packaging was better since it was traveling so far.
forward2me
Many thanks for the 4 star review. 😊
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