Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
16 February 2026
Unknown Shipment Details
War mal gut, aber aktuell gibt es nur noch Probleme, wenn man an die Warenhäuser etwas liefern lässt. Die Versandkosten von England nach Deutschland werden nach einer Schätzung von 130£ nach dem Kombinieren auf 670£ angehoben, eine andere Versandart als Express wird auch nicht mehr angeboten. In den USA kommen die Pakete gerne mal nicht an und ich bin gespannt, was man mir dort als Versandkosten anbietet. Ich werde wahrscheinlich heulen. Das letzte Mal!
Unverified Customer
15 February 2026
Unknown Shipment Details
C'est la première fois que j'utilise une plateforme de réexpédition de colis. Après plusieurs recherches sur internet et plusieurs jours d'hésitation, j'ai choisi Forward2me et je ne regrette pas! Je cherchais une paire de chaussures épuisée partout en Europe et qui était seulement disponible aux États-Unis. Mon colis a été reçu le 4 février 2026 dans un entrepôt de Forward2me et a été réexpédié le 5 février, après le paiement des frais d'expédition. J'ai reçu mon colis le 11 février en France! Donc je les recommande! Merci pour le service.
Unverified Customer
15 February 2026
Unknown Shipment Details
Excellent experience with Forward2Me, thanks to Joyce from the Customer Experience team. My shipment was initially restricted to a very expensive carrier due to battery tagging, but Joyce handled the case with professionalism and initiative. She arranged repacking and enabled a manual FedEx Economy shipment, which significantly reduced the cost while keeping everything compliant.
Her communication was clear, polite, and proactive, and she followed through exactly as promised. It’s rare to see such dedication and practical problem-solving in logistics support. A genuinely 5-star service experience - highly recommended.
Her communication was clear, polite, and proactive, and she followed through exactly as promised. It’s rare to see such dedication and practical problem-solving in logistics support. A genuinely 5-star service experience - highly recommended.
Unverified Customer
15 February 2026
Unknown Shipment Details
Joyce from Forward2Me provided outstanding support throughout my shipment. Despite system limitations due to battery tagging, she took the initiative to arrange repacking and manually enabled a FedEx Economy option, saving me a significant amount on shipping costs. Professional, responsive, and solution-oriented - truly excellent customer service, thank you!
Unverified Customer
15 February 2026
Unknown Shipment Details
Customer service support, Joyce, walked me through everything, every step of the way as it was my first time using and I was very nervous...also not great with computers etc .she has been lovely and very helpful to get my packages to the UK 741929 branch
yoshiaki shimada
14 February 2026
FedEx Connect Plus
YS
ありがとう！商品届きました。素晴らしい転送会社です！
Unverified Customer
14 February 2026
Unknown Shipment Details
I’ve had a great experience with forward2me. The service is reliable and efficient, and their prices are very reasonable compared to other forwarding companies. What really stood out to me was their customer support — both chat and email responses were quick, clear, and very helpful. Everything was handled smoothly from start to finish. Highly recommended if you’re looking for a trustworthy parcel forwarding service!
Unverified Customer
14 February 2026
Unknown Shipment Details
This person only rated the service without leaving any comment.
Unverified Customer
13 February 2026
Unknown Shipment Details
Vielen Dank!!! Ich bin sehr zufrieden!!!
Ich habe das Paket genau zum angegebenen Zeitpunkt erhalten. Ihre Organisation arbeitet präzise wie ein Uhrwerk.
Vielen Dank!!!
👍👍👍
Ich habe das Paket genau zum angegebenen Zeitpunkt erhalten. Ihre Organisation arbeitet präzise wie ein Uhrwerk.
Vielen Dank!!!
👍👍👍
Thank you so much for your wonderful feedback and your trust. It’s great to know that your package arrived exactly on time and that you’re so satisfied with our service.
Unverified Customer
13 February 2026
Unknown Shipment Details
This forwarding service is 100% reliable and offers the advantage of a wide selection of forwarding addresses:
England, Germany, United States, Japan.
Customer service is efficient should any issues arise.
England, Germany, United States, Japan.
Customer service is efficient should any issues arise.
Thank you for your kind words! We're delighted to hear you find our service reliable and appreciate the range of forwarding addresses we offer.
Lauren Y
13 February 2026
DHL Express Worldwide
LY
Easy to use, good prices, recommended
Thank you for your feedback! We’re glad to hear you find Forward2Me easy to use and appreciate our competitive prices.
Charles Robertson
12 February 2026
UPS Worldwide Expedited
CR
Super straightforward to get estimates, have my package delivered to the local warehouse and then forwarded.
We’re glad to hear you found the process super straightforward from getting estimates to having your package delivered to our local warehouse and forwarded.
Unverified Customer
12 February 2026
Unknown Shipment Details
Always my favorite forwarder from the US , big shoutout to the amazing Nica from the states, who helped me extensively on my credit issue.
Unverified Customer
12 February 2026
Unknown Shipment Details
Despite the negative reviews on Reddit I was actually very positively surprised. The package arrived faster than their estimates however the cost of shipping was the same, they even went to get my package from the USPS post office when USPS was being difficult (Package failed to deliver and USPS promised to redeliver the next business day, didn't happen)
Unverified Customer
12 February 2026
Unknown Shipment Details
First time using the service. Fast and reliable forward to the NL. Kaye helped fine tune the entire process.
Unverified Customer
12 February 2026
Unknown Shipment Details
⭐️⭐️⭐️⭐️⭐️
Excellent service from start to finish! I used their U.S. warehouse shipping service to London and everything was fast, smooth, and arrived in perfect condition.
Kyla was incredibly responsive and kept me updated every step of the way, which gave me great peace of mind.
Highly recommend – truly a fantastic company!
Excellent service from start to finish! I used their U.S. warehouse shipping service to London and everything was fast, smooth, and arrived in perfect condition.
Kyla was incredibly responsive and kept me updated every step of the way, which gave me great peace of mind.
Highly recommend – truly a fantastic company!
Unverified Customer
12 February 2026
Unknown Shipment Details
Had the pleasure being assisted by Jus. Fast response time ensured my package would be ready for next day shipment.
Unverified Customer
12 February 2026
Unknown Shipment Details
Shoutout to Joyce, super helpfull!
Many thanks for the 5 star review. 😊
Unverified Customer
11 February 2026
Unknown Shipment Details
Great company to work with. Very professional and super friendly. Aimee has helped me out a few times with issues related to another company who I bought my items from. I will continue to use Forward2me
Thank you so much for your kind words! 😊
Unverified Customer
11 February 2026
Unknown Shipment Details
Off to a rough start, but 100% satisfied in the end.
My package was marked as "dangerous goods", which was a bit weird for a synthesizer.
Staff was very friendly and understanding. I talked with Joyce through Whatsapp (UK). She sent a request to the warehouse to check my package, which was followed up within 24 hours. After some back and forth with Joyce, everything was solved in the end, and I did not have to pay an extra fee for shipping "dangerous goods".
They had to repackage my shipment for a 3 pound fee, this was not optional. I didn't really like it, but money well spent. I've never seen better packaging. The box felt solid like a rock, and was filled with all kinds of foam material to protect the product.
I will use this service again in the future! :)
My package was marked as "dangerous goods", which was a bit weird for a synthesizer.
Staff was very friendly and understanding. I talked with Joyce through Whatsapp (UK). She sent a request to the warehouse to check my package, which was followed up within 24 hours. After some back and forth with Joyce, everything was solved in the end, and I did not have to pay an extra fee for shipping "dangerous goods".
They had to repackage my shipment for a 3 pound fee, this was not optional. I didn't really like it, but money well spent. I've never seen better packaging. The box felt solid like a rock, and was filled with all kinds of foam material to protect the product.
I will use this service again in the future! :)
Thank you so much for sharing your experience! We really appreciate your patience during the initial hiccup. We’re glad Joyce and our team were able to resolve everything quickly and that your synthesizer arrived safely.
We understand that the repackaging fee isn’t ideal, but we’re happy to hear you found the new packaging solid and protective, it’s always our goal to ensure your items arrive in perfect condition.
We understand that the repackaging fee isn’t ideal, but we’re happy to hear you found the new packaging solid and protective, it’s always our goal to ensure your items arrive in perfect condition.
Unverified Customer
11 February 2026
Unknown Shipment Details
Honey Angela Vicente was very helpful and easy an pleasant to work with. Will definitely recommend!
Thank you so much for your kind words for Honey.
Unverified Customer
11 February 2026
Unknown Shipment Details
Excellent customer service received today by Kaye on whatsapp at the German warehouse. Highly recommend this company ✨️
Thank you for your wonderful feedback! We’re delighted to hear that Kaye provided excellent service at our German warehouse.
Teagan Hodge
10 February 2026
UPS Express Saver
TH
America be on some crazy stuff sometimes but this company helps
We hear you! 😄 We’re glad we could help and make things a little easier. Thanks for choosing us!
Unverified Customer
07 February 2026
Unknown Shipment Details
Good company, my customer service rep Joyce was the best! She kept me updated and had my issues resolved in a timely manner.
Unverified Customer
05 February 2026
Unknown Shipment Details
Update ‼️ I paid the €153 after being told the cost would be reviewed and possibly reduced. It was not reduced at all.
The parcel was shipped via FedEx Economy, the cheapest available service, which completely contradicts the extremely high amount I was charged.
I consider this misleading. I was promised reconsideration of the price, but nothing changed.
I have now been waiting more than 6 days, and the parcel is still not delivered.
Based on this experience, I do not recommend Forward2Me for shipments within Europe. There are far more transparent and reasonably priced alternatives available. 💯
Over the years, I have used the services of many shipping companies, so I know well how international shipping usually works and how much it costs.
Forward2Me charged €153 to ship a power station from Germany to the Czech Republic simply because the battery capacity exceeded 100 Wh. Other shipping companies charge an average of €15-40 to ship the same model. The difference is shocking and completely unjustified.
I even offered a simple and reasonable solution: I would create the shipping label myself, and they would simply hand the package over to the carrier. They refused without any real explanation. This makes it clear that the problem is not security or regulatory requirements, but their pricing policy.
This whole situation is like forcing me to overpay significantly, without any flexibility and without focusing on the customer. I expected professional service, but instead I got strict rules and prices that are completely out of line with the market.
I strongly recommend comparing prices with other freight forwarders before using Forward2Me. Personally, I will no longer use this service.
My customer id: 538557
The parcel was shipped via FedEx Economy, the cheapest available service, which completely contradicts the extremely high amount I was charged.
I consider this misleading. I was promised reconsideration of the price, but nothing changed.
I have now been waiting more than 6 days, and the parcel is still not delivered.
Based on this experience, I do not recommend Forward2Me for shipments within Europe. There are far more transparent and reasonably priced alternatives available. 💯
Over the years, I have used the services of many shipping companies, so I know well how international shipping usually works and how much it costs.
Forward2Me charged €153 to ship a power station from Germany to the Czech Republic simply because the battery capacity exceeded 100 Wh. Other shipping companies charge an average of €15-40 to ship the same model. The difference is shocking and completely unjustified.
I even offered a simple and reasonable solution: I would create the shipping label myself, and they would simply hand the package over to the carrier. They refused without any real explanation. This makes it clear that the problem is not security or regulatory requirements, but their pricing policy.
This whole situation is like forcing me to overpay significantly, without any flexibility and without focusing on the customer. I expected professional service, but instead I got strict rules and prices that are completely out of line with the market.
I strongly recommend comparing prices with other freight forwarders before using Forward2Me. Personally, I will no longer use this service.
My customer id: 538557
Hi Yuriy,
Thank you for your feedback. The total cost of €153 reflects the special handling required for dangerous goods, such as batteries over 100Wh. These shipments require compliance with strict regulations, repacking, and carrier-specific surcharges to ensure safety and legality. While we recognize that standard parcels may cost less, DG shipments involve additional steps that make direct price comparisons difficult.
We appreciate your cooperation in repacking the parcel and want to confirm that your shipment is now prepared and ready for collection. Our team is working to ensure dispatch proceeds without further delay.
Unfortunately, we cannot accept customer-provided labels for such items because shipping them incorrectly could create serious compliance issues, including the risk of shipment refusal, investigation, or loss of our license to ship dangerous goods. This is not a pricing policy choice but a regulatory necessity to ensure the safety of the shipment and compliance with international law.
Thank you for your understanding.
Best regards,
Thank you for your feedback. The total cost of €153 reflects the special handling required for dangerous goods, such as batteries over 100Wh. These shipments require compliance with strict regulations, repacking, and carrier-specific surcharges to ensure safety and legality. While we recognize that standard parcels may cost less, DG shipments involve additional steps that make direct price comparisons difficult.
We appreciate your cooperation in repacking the parcel and want to confirm that your shipment is now prepared and ready for collection. Our team is working to ensure dispatch proceeds without further delay.
Unfortunately, we cannot accept customer-provided labels for such items because shipping them incorrectly could create serious compliance issues, including the risk of shipment refusal, investigation, or loss of our license to ship dangerous goods. This is not a pricing policy choice but a regulatory necessity to ensure the safety of the shipment and compliance with international law.
Thank you for your understanding.
Best regards,
Unverified Customer
05 February 2026
Unknown Shipment Details
Extra awesome! Above and beyond and this isn’t the first or second time…. Consistent awesome customer service. Highly recommended :)
Unverified Customer
04 February 2026
Unknown Shipment Details
Thank you MIACO!! For helping me both finding my midding parcel and assisting me when i needed help at forward2me at Green Ln W, Garstang.
Unverified Customer
04 February 2026
Unknown Shipment Details
Had something shipped from Forward2me's USA address to my address in the UK and I must say, the whole process was an absolute breeze. Logging into your profile on their site allows you to follow your package's progress from start to finish. They even include photos. As for their prices, I knew I'd be paying a bit extra, which was fine by me. They give you a selection of quite a few delivery options with varying prices. I went for DHL and I couldn't be happier. Package arrived within 2 days.
Unverified Customer
04 February 2026
Unknown Shipment Details
Incorrect labelling of packages as "battery" and "dangerous goods" for which I am now having delays in shipping and delays in servicing my customer. The item is powered by usb cable and without any knowledge the company needs to update it's policies to reflect correct labels on products it is receiving for its customers. This is a complaint. Update 06/02026 my items have been delt with very quickly.
We're sorry about this.
We understand how frustrating this can be, especially when the item is USB-powered and does not contain a battery.
We’re pleased to hear that your items have now been dealt with very quickly, and we’re glad we were able to resolve this for you. Thank you for your patience and for giving us the opportunity to make things right.
We understand how frustrating this can be, especially when the item is USB-powered and does not contain a battery.
We’re pleased to hear that your items have now been dealt with very quickly, and we’re glad we were able to resolve this for you. Thank you for your patience and for giving us the opportunity to make things right.
Unverified Customer
04 February 2026
Unknown Shipment Details
Qualities of the chat : availibilty - politeness - kindness and efficiency.
Thanks for the 5 star review
Unverified Customer
03 February 2026
Unknown Shipment Details
She gave me the right answer with details which helped me to solve my issue
Thanks for the 5 star review
Unverified Customer
03 February 2026
Unknown Shipment Details
UPDATE (RESOLUTION):
Following my review, Forward2Me contacted me, I was informed that part of the communication gap was due to the original support agent being out of the office, and so communication resumed once another manager intervened.
I can now confirm that the full compensation has been paid, including both the value of the lost item, and the shipping cost, which was refunded separately a day afterwards after i had asked.
To be fair, part of the overall delay was due to the UPS investigation and claims process, which took time to complete before the refund could be issued. Once the claim was finalized the refund was eventually processed and paid.
While I appreciate that the matter is now resolved financially, I still believe communication during the refund process could have been clearer, particularly regarding timelines.
I have updated my rating to 4 stars, as the matter was ultimately resolved. I would consider using Forward2Me again, but I hope communication and transparency during claims can be improved in the future.
ORIGINAL REVIEW:
After waiting for two months patiently a shipment handled through Forward2Me was declared lost by UPS after a full investigation. UPS approved the claim and paid the compensation to Forward2Me. From that point onward, the responsibility was entirely on Forward2Me to release the refund to me.
That is where the problem began.
Despite the claim being closed and paid:
Forward2Me failed to issue my refund
Repeated follow-ups were ignored, Emails went unanswered, There was no clear timeline, no transparency, and no accountability,
Throughout this process, I have been nothing but polite, patient, and cordial in all communications with this company. Despite this, communication stopped entirely once the money was involved.
At this stage, Forward2Me is holding funds that do not belong to them, with no justification and no response. From a customer’s perspective, this feels indistinguishable from having money withheld without consent,
What makes this worse:
The loss was not disputed
The claim was approved
The money was already paid by UPS
Yet the customer is left chasing their own refund
This is not a logistics issue — it is a trust and ethics issue.
If you use Forward2Me, understand this clearly:
If something goes wrong and compensation is involved, you may have to fight to get your own money back.
I would strongly advise anyone considering this service to think twice.
Following my review, Forward2Me contacted me, I was informed that part of the communication gap was due to the original support agent being out of the office, and so communication resumed once another manager intervened.
I can now confirm that the full compensation has been paid, including both the value of the lost item, and the shipping cost, which was refunded separately a day afterwards after i had asked.
To be fair, part of the overall delay was due to the UPS investigation and claims process, which took time to complete before the refund could be issued. Once the claim was finalized the refund was eventually processed and paid.
While I appreciate that the matter is now resolved financially, I still believe communication during the refund process could have been clearer, particularly regarding timelines.
I have updated my rating to 4 stars, as the matter was ultimately resolved. I would consider using Forward2Me again, but I hope communication and transparency during claims can be improved in the future.
ORIGINAL REVIEW:
After waiting for two months patiently a shipment handled through Forward2Me was declared lost by UPS after a full investigation. UPS approved the claim and paid the compensation to Forward2Me. From that point onward, the responsibility was entirely on Forward2Me to release the refund to me.
That is where the problem began.
Despite the claim being closed and paid:
Forward2Me failed to issue my refund
Repeated follow-ups were ignored, Emails went unanswered, There was no clear timeline, no transparency, and no accountability,
Throughout this process, I have been nothing but polite, patient, and cordial in all communications with this company. Despite this, communication stopped entirely once the money was involved.
At this stage, Forward2Me is holding funds that do not belong to them, with no justification and no response. From a customer’s perspective, this feels indistinguishable from having money withheld without consent,
What makes this worse:
The loss was not disputed
The claim was approved
The money was already paid by UPS
Yet the customer is left chasing their own refund
This is not a logistics issue — it is a trust and ethics issue.
If you use Forward2Me, understand this clearly:
If something goes wrong and compensation is involved, you may have to fight to get your own money back.
I would strongly advise anyone considering this service to think twice.
Unverified Customer
03 February 2026
Unknown Shipment Details
I had a really great experience with forward2me. I love a makeup foundation that is only sold on a UK site that won’t ship to the US. I was able to easily purchase several bottles and have forward2me ship them to me. It was easy and so quick. I highly recommend.
Unverified Customer
03 February 2026
Unknown Shipment Details
Agent solved my problem really fast and competent, very good customer service! Also I am happy in general with the company I have used it for shipping before it's fantastic! They have many options they don't charge you excessively for everything, they genuinely give you a good shipping experience!
Thank you so much for taking the time to share such positive feedback! We’re really happy to hear that our agent was able to solve your problem quickly and competently—great customer service is something we truly care about.
Unverified Customer
03 February 2026
Unknown Shipment Details
I want to start by saying that when they repacked my shipment from eBay, they packed it very well, maybe even excessively (not even considering the item was purchased broken). My frustration is from details mentioned in other reviews, which seem to still exist, but now have a higher rating?
My biggest issue is the pricing. Initially the shipping estimate was fairly low, but throughout the process the price kept increasing. My package arrived at their warehouse and I received the free single photo, which was useless. It was blurry and only showed the shipping label and a part of the box. You have to pay extra for more photos. Then I was notified it had to be repacked for a $3 fee. In the details as to why it had to be repacked, it was blank. They gave a blurry photo and no explanation; I don't like this 'trust me bro' kind of service. Also, the shipping estimate before repacking was a range of $48-$52, but when it came time to pay to ship, now it's $61. To make it all even more frustrating, I find the website to be very confusing. I never seem to find what I'm looking for on the first or second try. This last point may be a 'me' problem, but I tried this service because they operate in countries I frequently buy from, and I never had these problems with Amazon, eBay, Buyee, or Stackry when using them to import goods. It feels like they just started operating, yet they've been around for years and have tons of reviews.
I would also like to note that Apple Pay is supposedly supported, but mine didn't work. Nothing happened. It just showed the payment was in progress for about 5 days. I messaged support and they responded in 2 days to tell me to just cancel the payment and try again, but I didn't try Apple Pay the second time. There were also delays at the U.S. shipping center, but there are warnings that it's still being set up as a new location, so maybe the payment and delays are due to that. I am giving them a pass on that.
In the end the price changing repeatedly, and no option to use my own discretion for repacking, leave me not wanting to use this service again. I had hopes that the other reviews were flukes, or that they were trying to ship something hazardous, but no, it was just a terrible experience. My item was purchased broken, so there was zero need to repack it, not that they ever provided any proof that the original packaging was poor anyway. In the end the shipping and fees (I'm not including customs duties in any comparisons) were comparable to the other services I use, just with more frustration.
My biggest issue is the pricing. Initially the shipping estimate was fairly low, but throughout the process the price kept increasing. My package arrived at their warehouse and I received the free single photo, which was useless. It was blurry and only showed the shipping label and a part of the box. You have to pay extra for more photos. Then I was notified it had to be repacked for a $3 fee. In the details as to why it had to be repacked, it was blank. They gave a blurry photo and no explanation; I don't like this 'trust me bro' kind of service. Also, the shipping estimate before repacking was a range of $48-$52, but when it came time to pay to ship, now it's $61. To make it all even more frustrating, I find the website to be very confusing. I never seem to find what I'm looking for on the first or second try. This last point may be a 'me' problem, but I tried this service because they operate in countries I frequently buy from, and I never had these problems with Amazon, eBay, Buyee, or Stackry when using them to import goods. It feels like they just started operating, yet they've been around for years and have tons of reviews.
I would also like to note that Apple Pay is supposedly supported, but mine didn't work. Nothing happened. It just showed the payment was in progress for about 5 days. I messaged support and they responded in 2 days to tell me to just cancel the payment and try again, but I didn't try Apple Pay the second time. There were also delays at the U.S. shipping center, but there are warnings that it's still being set up as a new location, so maybe the payment and delays are due to that. I am giving them a pass on that.
In the end the price changing repeatedly, and no option to use my own discretion for repacking, leave me not wanting to use this service again. I had hopes that the other reviews were flukes, or that they were trying to ship something hazardous, but no, it was just a terrible experience. My item was purchased broken, so there was zero need to repack it, not that they ever provided any proof that the original packaging was poor anyway. In the end the shipping and fees (I'm not including customs duties in any comparisons) were comparable to the other services I use, just with more frustration.
Thank you for providing us with your feedback.
At Forward2me, our commitment is to make sure your shipping process is seamless, clear, and stress-free.
We provide a price match service to ensure you receive the greatest value for your investment. If you find another provider offering a lower price for the same service, our Price Match Guarantee ensures we'll match it. Simply provide us with the details, and we'll handle everything else. Discover more about this offering at https://www.forward2me.com/price-match-guarantee/
Warm regards,
At Forward2me, our commitment is to make sure your shipping process is seamless, clear, and stress-free.
We provide a price match service to ensure you receive the greatest value for your investment. If you find another provider offering a lower price for the same service, our Price Match Guarantee ensures we'll match it. Simply provide us with the details, and we'll handle everything else. Discover more about this offering at https://www.forward2me.com/price-match-guarantee/
Warm regards,
Unverified Customer
02 February 2026
Unknown Shipment Details
Hi
The technician was timely responding the question and helped right to get to the solution
Thank you a lot
The technician was timely responding the question and helped right to get to the solution
Thank you a lot
Thank you for your kind feedback!
Unverified Customer
02 February 2026
Unknown Shipment Details
I made a mistake with my shipment, and Joyce from the German warehouse was patient, super helpful and helped resolve my issue in the best way possible, going above and beyond!
When MyGermany were purchased by Forward2Me I feared the level of service would decline, but it only went up! I’m super pleased and will absolutely use this service in the future (hopefully without making silly mistakes this time)!
When MyGermany were purchased by Forward2Me I feared the level of service would decline, but it only went up! I’m super pleased and will absolutely use this service in the future (hopefully without making silly mistakes this time)!
Thank you so much for your wonderful feedback! We’re glad to hear that Joyce could assist you patiently and effectively, and that your experience with Forward2Me exceeded your expectations.
Unverified Customer
31 January 2026
Unknown Shipment Details
Nach meiner Rezensionn vom 21.01.2026 und der nun erstatteten Versandkosten von Seiten Forward2me, kann ich meine Beurteilung dezidieren. Natürlich ist es gut wenn nachträglich die Versandkosten erstattet werden, keine Frage, aber das ist ja nicht Sinn einer Geschäftsbeziehung. Ich möchte von vornherein transparente Geschäftspraktiken und seriöse Zollberechnungen. Ein eigenmächtiges Umpacken ist ebenfalls so unnötig wenn original verpackt und in Ordnung, wie Zollgebühren obwohl vom Empfängerland gar keine erhoben werden. Un ddarauf noch eine saftige Bearbeitungspauschale von 5 Pfund. Ich würde mir wünschen das dies in Zukunft unterlassen wird und solche Berechnungen auch nur bei Notwendigkeit stattfinden. Ansonsten kann man gleich mit DHL üder anderen versenden, in Summe ist das dann das Gleiche. Ich bin gespannt wie es in Zukunft gehandhabt wird.
Unverified Customer
30 January 2026
Unknown Shipment Details
Had a package sent to their Japan warehouse. Had an issue keeping my package from being shipped to me. Aimee was very helpful and resolved the issue within 2 business days.
Thank you for your 5-star review!
We appreciate your business with us.
^NB
We appreciate your business with us.
^NB
Unverified Customer
30 January 2026
Unknown Shipment Details
Aimee was courteous, prompt and efficient. Always a pleasure to deal with.
Thank you for your 5-star review!
We appreciate your business with us.
^NB
We appreciate your business with us.
^NB
Unverified Customer
30 January 2026
Unknown Shipment Details
I have very positive experience with forward2me.com. Their recent takeover of "mygermany.com" was very organized and carefully performed. All of my packages are in and processed accordingly. Relentless customer support and effort is to thank. Assuring personal answered all my questions and guided me carefully on the new platform.
Thank you so much for your kind words! We’re glad to hear that your experience with Forward2me.com, including the transition from MyGermany.com, has been smooth and positive. It’s wonderful to know that our team, and Assuring in particular, was able to guide you and answer all your questions. Your feedback truly motivates us to keep providing the best service possible!
Unverified Customer
30 January 2026
Unknown Shipment Details
Following this issue, I was contacted by Lee from forward2me, and I was able to receive a refund.
I am sincerely grateful that the company listened to customer feedback and that the CEO himself responded promptly and took action.
In addition, the shipping cost for my first shipment with forward2me was about two thirds of what I used to pay when using myGermany. I have not received the parcel yet, but it is expected to arrive within the next few days, and I am very much looking forward to it.
↓↓The review below was my original post, shared for reference to explain what initially happened.↓↓
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I purchased many items on eBay and had them shipped to my Forward2me address. The address was correct, and none of the parcels contained dangerous or prohibited items. Nevertheless, Forward2me refused to accept the deliveries, and the parcels were returned to the sellers marked as “refused by recipient.”
On eBay, a refusal is treated as a completed delivery, which means buyers are not eligible for refunds. As a result, I lost a significant amount of money even though I did nothing wrong. Despite this, Forward2me has made it clear that they will not provide any compensation.
A parcel forwarding company exists for one purpose: to receive parcels on behalf of customers. If a company refuses to accept deliveries without a valid reason and then takes no responsibility for the consequences, its entire service model is fundamentally flawed.
A forwarding company that does not take responsibility for receiving parcels cannot be considered reliable. I strongly advise others to think very carefully before using this service.
I am sincerely grateful that the company listened to customer feedback and that the CEO himself responded promptly and took action.
In addition, the shipping cost for my first shipment with forward2me was about two thirds of what I used to pay when using myGermany. I have not received the parcel yet, but it is expected to arrive within the next few days, and I am very much looking forward to it.
↓↓The review below was my original post, shared for reference to explain what initially happened.↓↓
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I purchased many items on eBay and had them shipped to my Forward2me address. The address was correct, and none of the parcels contained dangerous or prohibited items. Nevertheless, Forward2me refused to accept the deliveries, and the parcels were returned to the sellers marked as “refused by recipient.”
On eBay, a refusal is treated as a completed delivery, which means buyers are not eligible for refunds. As a result, I lost a significant amount of money even though I did nothing wrong. Despite this, Forward2me has made it clear that they will not provide any compensation.
A parcel forwarding company exists for one purpose: to receive parcels on behalf of customers. If a company refuses to accept deliveries without a valid reason and then takes no responsibility for the consequences, its entire service model is fundamentally flawed.
A forwarding company that does not take responsibility for receiving parcels cannot be considered reliable. I strongly advise others to think very carefully before using this service.
Unverified Customer
30 January 2026
Unknown Shipment Details
Great experience, fantastic service, especially Joyce at the warehouse in Preston UK, always take their time to help and assist, very thankful for them! Highly recommended!
Thank you so much for your wonderful feedback! We’re delighted to hear about your great experience and are especially glad Joyce at our Preston warehouse was able to provide such helpful support. Your kind words mean a lot to our team, and we truly appreciate your recommendation!
Unverified Customer
30 January 2026
Unknown Shipment Details
I was able to resolve the issue I experienced with a lost package that had not arrived at the US warehouse smoothly thanks to Ms. Honey Angela Vicente. I would like to thank the entire forward2me team.
Thank you for sharing your experience! We’re so glad to hear that Ms. Honey Angela Vicente was able to assist you and that your issue with the lost package was resolved smoothly. Your kind words mean a lot, and we’ll be sure to share them with the entire Forward2me team!
Unverified Customer
30 January 2026
Unknown Shipment Details
I had quiet a lot of Problems with the Shopping company.
But Joyce solvent all of it.
It was 5* and I hope that now my parcel will arrive.
Thank you Joyce
But Joyce solvent all of it.
It was 5* and I hope that now my parcel will arrive.
Thank you Joyce
Thank you for your feedback! We’re delighted to hear that Joyce was able to resolve all the issues you experienced. We truly appreciate your patience and trust, and we hope your parcel arrives smoothly. Joyce and the entire team are grateful for your kind words!
Unverified Customer
29 January 2026
Unknown Shipment Details
I purchased some goods from eBay UK. Unfortunately, the items were too unsafe to ship to the US. Forward2me customer service was very helpful in my case. Special thanks to JOYCE who made the process very easy. She was very accommodating, informative, and pleasant to communicate with. I hope to use Forward2me in the future for international shipping.
Thank you for your feedback! We’re glad to hear that Joyce was able to make the process smooth and easy for you. It’s wonderful to know our customer service was helpful and accommodating, even in a tricky situation. We look forward to assisting you with your international shipping needs in the future!
Unverified Customer
29 January 2026
Unknown Shipment Details
Thank you! Even though a hard request, everything was solved perfectly. Thx
Thank you for the 5 star review :)
Unverified Customer
29 January 2026
Unknown Shipment Details
Excellent support from Aimee at my address in Germany. I am very grateful for all the promptness, attention, and willingness to help me with my questions. Aimee truly exceeded my expectations. Congratulations!
Thank you so much for your kind words!
Unverified Customer
28 January 2026
Unknown Shipment Details
It’s the second time I used their service, the package arrived to France super fast. They wanted to “optimise” my package for additional fees which was not necessary at all, so check yourself before approving. Overall I’m satisfied.
Many thanks for the 5 star review. 😊
Unverified Customer
28 January 2026
Unknown Shipment Details
Jhe from the Germany Warehouse was able to solve my issue immediately. Customer service was excellent.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jhe❤️