Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
16 July 2026
Unknown Shipment Details
The customer service was great since Rose took over my case, I was well informed on what was happening thanks to her continue communication and follow ups woth courier companies for progress reports until the package was delivered to my door step.
Alessandro
16 July 2026
UPS Standard Single
A
Shipment has been managed soon after receipt. It has been shipped back to me the day After, and It has been delivered in planned date. Payment for import tax, has been complete on courrier web page. Thank you. All OK
Unverified Customer
16 July 2026
Unknown Shipment Details
My retail service had a hard time delivering my package. Kristel was very helpful in confirming the address and providing some landmarks for the deliverers. Thank you for your assistance and fast response!
Unverified Customer
16 July 2026
Unknown Shipment Details
I ordered two small power-tool batteries. Apparently, the manufacturer’s original international shipping packaging was not good enough for them, so they repacked the items for €90 (€60 for Dangerous Goods handling and €30 for a UN-certified box). At that point, I felt I had little choice but to accept the additional charges, as they were already holding my goods.. Their “service” consisted of putting the batteries in a cardboard box and wrapping them in paper. I say it's okay I did not expected this i guess it is in their TOC, lets just say it's unfair.
During this process everything had to be arranged through a separate email exchange. There was no information or option available in my online account, which is quite strange for an online business. (Please note we are talking about two handtool battery...)
I initially paid via PayPal, which was registered under a different email address, although the company domain was the same. After making the payment, I discovered that my account had been blocked and I could no longer log in. I received no notification or explanation. Money went to them, account closed after that...
I contacted them to explain that I had paid and could not access my account. They replied that the PayPal payment had been flagged by their system. They would not accept the PayPal transaction confirmation either. They requested identification, but when I asked whose ID they required—the company owner’s, the person receiving the package, or the person handling the order—they were unable to give me a clear answer.
After numerous email exchanges, they eventually refunded the PayPal payment. I then paid by card, and after several more emails, they finally shipped the package. It arrived, but the total cost was almost double the original amount.
It is very disappointing that a service provider like this operates on the market. I strongly recommend avoiding this company.
During this process everything had to be arranged through a separate email exchange. There was no information or option available in my online account, which is quite strange for an online business. (Please note we are talking about two handtool battery...)
I initially paid via PayPal, which was registered under a different email address, although the company domain was the same. After making the payment, I discovered that my account had been blocked and I could no longer log in. I received no notification or explanation. Money went to them, account closed after that...
I contacted them to explain that I had paid and could not access my account. They replied that the PayPal payment had been flagged by their system. They would not accept the PayPal transaction confirmation either. They requested identification, but when I asked whose ID they required—the company owner’s, the person receiving the package, or the person handling the order—they were unable to give me a clear answer.
After numerous email exchanges, they eventually refunded the PayPal payment. I then paid by card, and after several more emails, they finally shipped the package. It arrived, but the total cost was almost double the original amount.
It is very disappointing that a service provider like this operates on the market. I strongly recommend avoiding this company.
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.
We understand that additional charges can be frustrating, however, we would like to clarify that the repacking requirements in this case were due to the specifications of the batteries being shipped. The batteries exceeded 100Wh, which means they are classified as dangerous goods and must be prepared and packaged in accordance with international dangerous goods regulations and the requirements of the courier. This includes the use of approved UN specification packaging where required. These measures are not optional and are in place to ensure the shipment can be transported safely and compliantly.
We would also like to clarify that dangerous goods charges are not a revenue-generating fee for forward2me. We simply pass on the costs associated with the additional handling, documentation, and packaging requirements needed to ship these items safely and in compliance with courier and regulatory requirements.
Regarding the PayPal payment, we appreciate that our verification process may have caused inconvenience. Due to previous instances of unauthorised payments and fraud attempts, we have security checks in place when payment details do not match the information registered on an account. Where a PayPal payment is made using a different email address, we require confirmation from the PayPal account holder before the payment can be approved. If verification is not completed, the payment is refunded to ensure we protect both our customers and the payment account owner.
We are pleased that your shipment was ultimately delivered successfully, and we apologise that the process felt more complicated than expected. We are continually working to improve the customer experience while ensuring we maintain the necessary safety, security, and compliance standards required for international shipping.
We understand that additional charges can be frustrating, however, we would like to clarify that the repacking requirements in this case were due to the specifications of the batteries being shipped. The batteries exceeded 100Wh, which means they are classified as dangerous goods and must be prepared and packaged in accordance with international dangerous goods regulations and the requirements of the courier. This includes the use of approved UN specification packaging where required. These measures are not optional and are in place to ensure the shipment can be transported safely and compliantly.
We would also like to clarify that dangerous goods charges are not a revenue-generating fee for forward2me. We simply pass on the costs associated with the additional handling, documentation, and packaging requirements needed to ship these items safely and in compliance with courier and regulatory requirements.
Regarding the PayPal payment, we appreciate that our verification process may have caused inconvenience. Due to previous instances of unauthorised payments and fraud attempts, we have security checks in place when payment details do not match the information registered on an account. Where a PayPal payment is made using a different email address, we require confirmation from the PayPal account holder before the payment can be approved. If verification is not completed, the payment is refunded to ensure we protect both our customers and the payment account owner.
We are pleased that your shipment was ultimately delivered successfully, and we apologise that the process felt more complicated than expected. We are continually working to improve the customer experience while ensuring we maintain the necessary safety, security, and compliance standards required for international shipping.
Unverified Customer
16 July 2026
Unknown Shipment Details
Great customer support. I was feeling challenged by the online platform and I contact Rose from Uk warehouse and she was incredibly fast and efficient. Problem resolved and lots of learns on how to do in 10 min.
Thank you so much for taking the time to leave us such a positive review.
We’re delighted to hear that Rose was able to assist you and quickly help resolve the issue you were experiencing with the platform. We know that using a new service can sometimes feel challenging at first, so providing clear and efficient support is something we really value.
We’ll be sure to share your kind feedback with Rose she will be very pleased to know they made your experience a better one.
Thank you again for choosing forward2me, and we look forward to helping you with your future shipments.
We’re delighted to hear that Rose was able to assist you and quickly help resolve the issue you were experiencing with the platform. We know that using a new service can sometimes feel challenging at first, so providing clear and efficient support is something we really value.
We’ll be sure to share your kind feedback with Rose she will be very pleased to know they made your experience a better one.
Thank you again for choosing forward2me, and we look forward to helping you with your future shipments.
Unverified Customer
16 July 2026
Unknown Shipment Details
I have had a very positive experience with f2me. They really make an effort to find solutions when issues arise. You are kept up to date and informed in a timely manner. I would like to take this opportunity to thank Kyla from the Preston branch again; she is a very dedicated and helpful employee. She deserves a pay rise.
Thank you so much for taking the time to share your experience with us.
We’re delighted to hear that you’ve had such a positive experience with forward2me and that our team has been able to support you whenever issues have arisen. Keeping customers informed and working together to find solutions is something we place great importance on.
We’re especially grateful for your kind words about Kyla. We’ll be sure to share your feedback with her, she’ll be thrilled to know that her dedication and helpful approach have been recognised. We’re very fortunate to have team members who go the extra mile to support our customers.
Thank you again for choosing forward2me, and we look forward to assisting you with your future shipments.
We’re delighted to hear that you’ve had such a positive experience with forward2me and that our team has been able to support you whenever issues have arisen. Keeping customers informed and working together to find solutions is something we place great importance on.
We’re especially grateful for your kind words about Kyla. We’ll be sure to share your feedback with her, she’ll be thrilled to know that her dedication and helpful approach have been recognised. We’re very fortunate to have team members who go the extra mile to support our customers.
Thank you again for choosing forward2me, and we look forward to assisting you with your future shipments.
Luis Ridao
16 July 2026
UPS Standard Single
LR
Easy quick multiple shipping options and fair prices
Thank you for your fantastic review.
We’re delighted to hear that you found our service quick and easy to use, with a good range of shipping options at fair prices. Providing flexibility and making international shipping as straightforward as possible for our customers is something we continually strive for.
Thank you for choosing forward2me, and we look forward to helping you with your future shipments.
We’re delighted to hear that you found our service quick and easy to use, with a good range of shipping options at fair prices. Providing flexibility and making international shipping as straightforward as possible for our customers is something we continually strive for.
Thank you for choosing forward2me, and we look forward to helping you with your future shipments.
Unverified Customer
15 July 2026
Unknown Shipment Details
Verified intermediary. Sending parcels within the European Union. I've been using it for 5 years already.
Thank you for your continued support and for taking the time to leave us a review.
We’re delighted to hear that you have been using forward2me for the past five years and that you value our service as a trusted intermediary for sending parcels within the European Union.
We truly appreciate your loyalty and are grateful that you continue to choose forward2me for your shipping needs. We look forward to supporting you for many more years to come.
We’re delighted to hear that you have been using forward2me for the past five years and that you value our service as a trusted intermediary for sending parcels within the European Union.
We truly appreciate your loyalty and are grateful that you continue to choose forward2me for your shipping needs. We look forward to supporting you for many more years to come.
Unverified Customer
15 July 2026
Unknown Shipment Details
This person only rated the service without leaving any comment.
Unverified Customer
14 July 2026
Unknown Shipment Details
I received service above and beyond what I expected. I had a somewhat unusual shipping situation that no one else - not DHL, not Deutsche Post, not FedEx - could figure out. The service team at forward2me were prompt in communicating, excellent in steering me towards a solution, and the item appeared like magic in less than 2 weeks after more than 2 months in limbo previously. It was beautifully wrapped and protected, and I will definitely use this service and recommend them to anyone trying to navigate international shipping to the United States!
Unverified Customer
14 July 2026
Unknown Shipment Details
Elvie from the Preston warehouse location was very quick to respond and helpful with my queries. She actually made managing the process much easier and faster for me.
Thank you for your assistance !
Thank you for your assistance !
Thank you for taking the time to leave us such a lovely review.
We’re delighted to hear that Elvie was able to assist you and made the process easier and faster for you. Providing quick, helpful support and making sure our customers feel confident throughout their shipping journey is something we really value.
We’ll be sure to share your kind feedback with Elvie, she’ll be very pleased to know that her support made such a positive difference.
Thank you again for choosing forward2me, and we look forward to assisting you again in the future.
We’re delighted to hear that Elvie was able to assist you and made the process easier and faster for you. Providing quick, helpful support and making sure our customers feel confident throughout their shipping journey is something we really value.
We’ll be sure to share your kind feedback with Elvie, she’ll be very pleased to know that her support made such a positive difference.
Thank you again for choosing forward2me, and we look forward to assisting you again in the future.
Unverified Customer
14 July 2026
Unknown Shipment Details
I paid extra on the retailers site for 1 day shipping and then I paid a lot extra to forward2me for international priority 3-day shipping. Forward2me has had my package for 1.5 weeks and not shipped it yet. They have already reviewed it (it was a dress) and still not sent it to FedEx - they have had it in their possession for 1.5 weeks.
I've reached out three times and no-one from forward2me has responded. They are holding my package hostage and the event I needed the dress for has now passed after paying a lot of money to have it shipped priority. Never ship with forward2me.
I've reached out three times and no-one from forward2me has responded. They are holding my package hostage and the event I needed the dress for has now passed after paying a lot of money to have it shipped priority. Never ship with forward2me.
Patrick Suverkropp
14 July 2026
UPS Standard Single
PS
Stable service for many years
Thank you for your kind words! We're delighted to hear you've had a stable and reliable experience with our service over the years. We truly appreciate your continued support and look forward to serving you for many more years to come.
Unverified Customer
14 July 2026
Unknown Shipment Details
I am very satisfied with the support i received from Nica, who helped me with the clearance procedures and FedEx requirements Spain customs have. Foward2Me truly offers the best service. The website is easy to navigate, i could easily chose the carrier to ship from UK to Spain but more importantly, everytime i needed help from Foward2Me, the support was really efective and friendly.
Marek Chwoszczynski
14 July 2026
UPS Standard Single
MC
Very fast delivering - GOOD.
Thank you for your wonderful feedback! We're delighted to hear that you were happy with the fast delivery. We really appreciate your support and look forward to assisting you with your future shipments.
Unverified Customer
14 July 2026
Unknown Shipment Details
Package delivered nearly two weeks ago, but no meaningful support
This is my first experience using Forward2me, and unfortunately it has been extremely frustrating.
FedEx tracking confirms that my package was delivered to Forward2me’s warehouse nearly two weeks ago. However, the package has still not been properly processed or made available in my account.
Initially, I received occasional replies through WhatsApp, but that communication eventually stopped altogether. My messages are now simply ignored, and I have been unable to get any meaningful update on the status of my package.
I also opened a support ticket and received only the automatic acknowledgment confirming that the ticket had been received. Since then, I have not received any substantive response, explanation, or assistance.
When a company is holding a customer’s package, timely communication is essential. I am posting this review in the hope that someone from Forward2me will investigate this matter and contact me with a meaningful update.
I will gladly update this review if Forward2me responds and resolves the issue.
This is my first experience using Forward2me, and unfortunately it has been extremely frustrating.
FedEx tracking confirms that my package was delivered to Forward2me’s warehouse nearly two weeks ago. However, the package has still not been properly processed or made available in my account.
Initially, I received occasional replies through WhatsApp, but that communication eventually stopped altogether. My messages are now simply ignored, and I have been unable to get any meaningful update on the status of my package.
I also opened a support ticket and received only the automatic acknowledgment confirming that the ticket had been received. Since then, I have not received any substantive response, explanation, or assistance.
When a company is holding a customer’s package, timely communication is essential. I am posting this review in the hope that someone from Forward2me will investigate this matter and contact me with a meaningful update.
I will gladly update this review if Forward2me responds and resolves the issue.
Thank you for taking the time to share your feedback, and we’re sorry to hear about the frustration you’ve experienced.
We have reviewed your account and, at this stage, the package you are referring to is still showing as “awaiting arrival” in our system. While FedEx may show the parcel as delivered, we do not currently have confirmation that this specific package has been received and checked into our warehouse. We understand how concerning this can be when you are expecting an update, and we are happy to investigate this further with the relevant teams.
We can also see that another package has arrived at our warehouse and requires further processing. Our Customer Experience team will be following up with you directly regarding this.
We apologise that you have not received the level of communication you expected. Please respond to our latest message so we can continue looking into this for you.
We have reviewed your account and, at this stage, the package you are referring to is still showing as “awaiting arrival” in our system. While FedEx may show the parcel as delivered, we do not currently have confirmation that this specific package has been received and checked into our warehouse. We understand how concerning this can be when you are expecting an update, and we are happy to investigate this further with the relevant teams.
We can also see that another package has arrived at our warehouse and requires further processing. Our Customer Experience team will be following up with you directly regarding this.
We apologise that you have not received the level of communication you expected. Please respond to our latest message so we can continue looking into this for you.
Unverified Customer
13 July 2026
Unknown Shipment Details
I had a terrible experience with Forward2Me.
My package arrived at their warehouse as a very small, letter-sized item weighing only about 0.03 kg, yet it took 3-4 days before it was even processed and made available for forwarding.
The biggest disappointment was the shipping cost. Such a tiny and lightweight package was quoted at £41 to forward (far more than the value of the product itself, and even more expensive than shipping much larger packages I have sent through them in the past).
The service has clearly become less efficient. They now require packages to be repacked, without allowing customers to choose a suitable package size, which unnecessarily increases the shipping cost.
I can no longer recommend this service. There are better and more cost-effective forwarding companies available today.
My package arrived at their warehouse as a very small, letter-sized item weighing only about 0.03 kg, yet it took 3-4 days before it was even processed and made available for forwarding.
The biggest disappointment was the shipping cost. Such a tiny and lightweight package was quoted at £41 to forward (far more than the value of the product itself, and even more expensive than shipping much larger packages I have sent through them in the past).
The service has clearly become less efficient. They now require packages to be repacked, without allowing customers to choose a suitable package size, which unnecessarily increases the shipping cost.
I can no longer recommend this service. There are better and more cost-effective forwarding companies available today.
Unverified Customer
13 July 2026
Unknown Shipment Details
Kristel (UK Warehouse) was fantastic and the best to work with. She took care of my issue and provided a solution same-day, Forward2Me is the best!
Thank you so much for your wonderful feedback!
We're thrilled to hear that Kristel was able to resolve your issue and provide a same-day solution. We'll be sure to share your kind words with her they'll mean a lot to her.
We're thrilled to hear that Kristel was able to resolve your issue and provide a same-day solution. We'll be sure to share your kind words with her they'll mean a lot to her.
KB
12 July 2026
FedEx Regional Economy
K
Everything went perfect, no complaints.
Thank you so much for your wonderful feedback! We're delighted to hear that everything went perfectly and that you had a smooth experience with our service.
We truly appreciate you taking the time to share your feedback, and we look forward to assisting you again with your future shipments!
We truly appreciate you taking the time to share your feedback, and we look forward to assisting you again with your future shipments!
Akaisha Cousette
11 July 2026
FedEx Connect Plus
AC
I loved the communication that was given and the timely responses great service!
Thank you so much for your kind words! We're glad to hear that you were happy with our communication and the timely responses you received.
Your feedback means a great deal to us, and we're delighted that you had a great experience with our service. We truly appreciate your support and look forward to helping you again with your future shipments!
Your feedback means a great deal to us, and we're delighted that you had a great experience with our service. We truly appreciate your support and look forward to helping you again with your future shipments!
Grant Jorde
11 July 2026
FedEx Connect Plus
GJ
Got the item very quick and safely packaged
Thank you for your wonderful feedback! We're so pleased to hear that your item arrived quickly and safely.
We truly appreciate you taking the time to share your experience, and we look forward to assisting you again with your future shipments!
We truly appreciate you taking the time to share your experience, and we look forward to assisting you again with your future shipments!
Unverified Customer
11 July 2026
Unknown Shipment Details
They the best ! 🤞🏾
Thank you so much for your amazing feedback!
We're thrilled to hear you think we're the best! Your support means a lot to our team, and we truly appreciate you choosing us. We look forward to helping you again with your future shipments!
We're thrilled to hear you think we're the best! Your support means a lot to our team, and we truly appreciate you choosing us. We look forward to helping you again with your future shipments!
Laura
10 July 2026
FedEx Connect Plus
L
Great service
Thank you for your kind feedback! We're delighted to hear you had a great experience with our service.
We truly appreciate your support and look forward to assisting you again with your future shipments!
We truly appreciate your support and look forward to assisting you again with your future shipments!
abdulaziz aldous
10 July 2026
FedEx International Economy
AA
Charged me double the shipping cost, taxes never was this high. Very disappointed as a long time customer. Never working with them ever again.
Thank you for your feedback, and we're sorry to hear that you were disappointed with your recent shipment.
The additional amount you paid was not a second shipping charge. For shipments to your destination, import duties and taxes are now collected in advance as part of our Delivered Duty Paid (DDP) service. This means all applicable import charges are paid before the shipment arrives, helping to avoid delays, unexpected charges on delivery, and issues that have previously affected shipments to this destination.
We appreciate that this may make the total cost appear higher than shipments made under our previous process, but these charges are separate from the shipping cost itself.
If you believe the duties and taxes applied to your shipment were incorrect, or you would like us to review the charges with you, please contact our Customer Experience team with your shipment details. We'd be happy to investigate and explain the breakdown.
We value your loyalty as a long-standing customer and are sorry that this change has left you with a negative impression of our service.
The additional amount you paid was not a second shipping charge. For shipments to your destination, import duties and taxes are now collected in advance as part of our Delivered Duty Paid (DDP) service. This means all applicable import charges are paid before the shipment arrives, helping to avoid delays, unexpected charges on delivery, and issues that have previously affected shipments to this destination.
We appreciate that this may make the total cost appear higher than shipments made under our previous process, but these charges are separate from the shipping cost itself.
If you believe the duties and taxes applied to your shipment were incorrect, or you would like us to review the charges with you, please contact our Customer Experience team with your shipment details. We'd be happy to investigate and explain the breakdown.
We value your loyalty as a long-standing customer and are sorry that this change has left you with a negative impression of our service.
Unverified Customer
10 July 2026
Unknown Shipment Details
Worked with Honey in the German warehouse. One incoming package was missing due to the shipper not labeling it correctly. They continued to research this package and finally locate it. This was impressive and great customer service.
Thank you for taking the time to share your experience.
We're delighted to hear that Honey was able to assist you with locating your missing package. While issues such as incorrect or incomplete labelling can make parcels difficult to identify, our team will always do their best to investigate and help resolve these situations.
We'll be sure to share your kind words with Honey — it's fantastic to hear that her persistence and dedication made a difference. Feedback like this is greatly appreciated and means a lot to our team.
Thank you again for choosing forward2me, and we're pleased we could help get your parcel safely located.
We're delighted to hear that Honey was able to assist you with locating your missing package. While issues such as incorrect or incomplete labelling can make parcels difficult to identify, our team will always do their best to investigate and help resolve these situations.
We'll be sure to share your kind words with Honey — it's fantastic to hear that her persistence and dedication made a difference. Feedback like this is greatly appreciated and means a lot to our team.
Thank you again for choosing forward2me, and we're pleased we could help get your parcel safely located.
Unverified Customer
10 July 2026
Unknown Shipment Details
Once again Jus went above and beyond to help track the status of my package with the courier service that was having delays. 10/10.
Thank you so much for taking the time to leave such a positive review.
We're delighted to hear that Jus was able to support you and help track down the status of your parcel while the courier was experiencing delays. We know how frustrating delivery delays can be, and our team will always do their best to provide updates and support when things don't go as planned.
We'll make sure your kind words are shared with Jus — feedback like this means a lot to the team.
Thank you again for choosing forward2me, and we hope to continue providing you with a 10/10 service.
We're delighted to hear that Jus was able to support you and help track down the status of your parcel while the courier was experiencing delays. We know how frustrating delivery delays can be, and our team will always do their best to provide updates and support when things don't go as planned.
We'll make sure your kind words are shared with Jus — feedback like this means a lot to the team.
Thank you again for choosing forward2me, and we hope to continue providing you with a 10/10 service.
Kunde
10 July 2026
DPD Classic
K
Sending the package was good. But the support was not good.
Context was lost several time I needed to explain everything again. Receiving the same answers. Which led me to accept a loss of 40€.
But then sending the package was fast.
So don’t have a problem that you need to return the package to sender because that’s not easy and the website is missing major features. Like that the return address has not your Name etc.
Context was lost several time I needed to explain everything again. Receiving the same answers. Which led me to accept a loss of 40€.
But then sending the package was fast.
So don’t have a problem that you need to return the package to sender because that’s not easy and the website is missing major features. Like that the return address has not your Name etc.
Thank you for taking the time to share your feedback.
We're pleased to hear that your parcel was dispatched quickly and that you were happy with the shipping service. However, we're sorry that your experience with our customer support and the return process didn't meet the standard we strive to provide.
We understand how frustrating it can be to have to repeat information, and we appreciate your comments regarding the return process and the features available on our website. Feedback like this is invaluable as it helps us identify areas where we can improve both our systems and the customer experience.
I'd like to review your experience in more detail and will be reaching out to you directly to better understand what happened and discuss the issues you've raised.
Thank you again for taking the time to provide your feedback. We genuinely appreciate it and hope we'll have the opportunity to restore your confidence in forward2me.
We're pleased to hear that your parcel was dispatched quickly and that you were happy with the shipping service. However, we're sorry that your experience with our customer support and the return process didn't meet the standard we strive to provide.
We understand how frustrating it can be to have to repeat information, and we appreciate your comments regarding the return process and the features available on our website. Feedback like this is invaluable as it helps us identify areas where we can improve both our systems and the customer experience.
I'd like to review your experience in more detail and will be reaching out to you directly to better understand what happened and discuss the issues you've raised.
Thank you again for taking the time to provide your feedback. We genuinely appreciate it and hope we'll have the opportunity to restore your confidence in forward2me.
Unverified Customer
10 July 2026
Unknown Shipment Details
unfortunately this is the last time I’m using forward2me because of the mandatory DDP when shipping to saudi arabia the duties in the website are incorrect and ridiculously higher than the actual duties for my shipment and i had to contact the customer service to delete them after clarifying they are much higher and i prefer to pay the duties to my courier sadly i can’t use the service again because of this but otherwise i liked their service
Thank you for taking the time to share your feedback and for your kind comments about our service.
We're sorry to hear that our current shipping policy for Saudi Arabia meant you couldn't continue using forward2me. The requirement to ship on a DDP (Delivered Duty Paid) basis for this destination is in place to help reduce customs delays and avoid unexpected charges or returns. However, we appreciate that estimated duties and taxes may not always align exactly with the final amount assessed by the destination customs authorities.
We're pleased our Customer Experience team was able to assist you with your shipment, and we've shared your feedback internally as we continually review our shipping options and pricing for different destinations.
We hope we'll have the opportunity to welcome you back in the future should our services to Saudi Arabia evolve. Thank you again for your feedback and for choosing forward2me.
We're sorry to hear that our current shipping policy for Saudi Arabia meant you couldn't continue using forward2me. The requirement to ship on a DDP (Delivered Duty Paid) basis for this destination is in place to help reduce customs delays and avoid unexpected charges or returns. However, we appreciate that estimated duties and taxes may not always align exactly with the final amount assessed by the destination customs authorities.
We're pleased our Customer Experience team was able to assist you with your shipment, and we've shared your feedback internally as we continually review our shipping options and pricing for different destinations.
We hope we'll have the opportunity to welcome you back in the future should our services to Saudi Arabia evolve. Thank you again for your feedback and for choosing forward2me.
Unverified Customer
09 July 2026
Unknown Shipment Details
I placed an order in a very known and secure UK based store and sent it to forward2me UK Warehouse, they refused to ship it to me unless i gave them a copy of my passport and utility bill.
Then i requested to return it to the sender with a pre paid return label from the store, a message appeared in the dashboard saying the return would be processed in 24 hours. A few seconds later the package disappeared from their dashboard.
I sent them an e-mail, and now they keep giving circular replies even though in every single e-mail i do attach the pre paid return label from the store and order them to return it to the store, as if they were unable to read. It has been several days in such situation.
Please return it to the store(sender) immediately.
Then i requested to return it to the sender with a pre paid return label from the store, a message appeared in the dashboard saying the return would be processed in 24 hours. A few seconds later the package disappeared from their dashboard.
I sent them an e-mail, and now they keep giving circular replies even though in every single e-mail i do attach the pre paid return label from the store and order them to return it to the store, as if they were unable to read. It has been several days in such situation.
Please return it to the store(sender) immediately.
We’re sorry to hear that you’ve been frustrated with your experience and we appreciate you bringing this to our attention.
We understand your request is to have the parcel returned to the original retailer using the prepaid return label provided, and we have escalated this with our Customer Experience Manager to review what has happened and ensure this is resolved as quickly as possible.
As a parcel forwarding service, we sometimes need to complete additional security and verification checks before processing certain shipments, but we appreciate that the communication around this has not met the standard we aim for.
A member of our team will be reviewing the case directly and will be in contact with you to provide an update and next steps.
Thank you for your patience while we investigate this.
We understand your request is to have the parcel returned to the original retailer using the prepaid return label provided, and we have escalated this with our Customer Experience Manager to review what has happened and ensure this is resolved as quickly as possible.
As a parcel forwarding service, we sometimes need to complete additional security and verification checks before processing certain shipments, but we appreciate that the communication around this has not met the standard we aim for.
A member of our team will be reviewing the case directly and will be in contact with you to provide an update and next steps.
Thank you for your patience while we investigate this.
Unverified Customer
09 July 2026
Unknown Shipment Details
Elvie was amazing! She pushed forward the request and got it escalated in no time. What a great professional who actually cares. It’s a great reliable service, will use again!
Thank you so much for your kind feedback. We’re delighted to hear that Elvie was able to assist you and help get your request escalated quickly.
We’ll make sure to share your lovely comments with Elvie — it’s always great to know when a team member has made a positive impact and provided the level of support our customers expect.
We’ll make sure to share your lovely comments with Elvie — it’s always great to know when a team member has made a positive impact and provided the level of support our customers expect.
Unverified Customer
08 July 2026
Unknown Shipment Details
I was hesitant about being able to ship a certain item, so I got in contact with the service desk, and was very kindly assisted by Jhe, who gave me all the information I needed.
Thank you for sharing your feedback with us!
We’re glad to hear that you reached out to our support team and that Jhe was able to provide the information and guidance you needed regarding your shipment. We understand that knowing whether an item can be shipped is important, and we’re happy that Jhe was able to assist you and give you confidence in moving forward.
We’ll make sure to share your kind words with Jhe. Thank you for choosing Forward2me, and we look forward to assisting you again in the future!
We’re glad to hear that you reached out to our support team and that Jhe was able to provide the information and guidance you needed regarding your shipment. We understand that knowing whether an item can be shipped is important, and we’re happy that Jhe was able to assist you and give you confidence in moving forward.
We’ll make sure to share your kind words with Jhe. Thank you for choosing Forward2me, and we look forward to assisting you again in the future!
Unverified Customer
08 July 2026
Unknown Shipment Details
I had an excellent experience with Forward2me while shipping my package from their Germany warehouse. The customer service was outstanding from start to finish. My enquiry was handled quickly, and every response was clear, professional, and very friendly.
A special thank you to **Kristel**, who was incredibly helpful throughout the process. She answered all of my questions promptly, explained the shipping requirements clearly, and made sure my package could proceed without unnecessary delays. Her patience, kindness, and professionalism made the entire experience stress-free.
I highly recommend Forward2me to anyone looking for a reliable package forwarding service. Thank you again, Kristel, for your exceptional support!
A special thank you to **Kristel**, who was incredibly helpful throughout the process. She answered all of my questions promptly, explained the shipping requirements clearly, and made sure my package could proceed without unnecessary delays. Her patience, kindness, and professionalism made the entire experience stress-free.
I highly recommend Forward2me to anyone looking for a reliable package forwarding service. Thank you again, Kristel, for your exceptional support!
Thank you so much for taking the time to share your wonderful feedback. We’re delighted to hear that you had such a positive experience with our Germany warehouse and that the process was smooth from start to finish.
We’ll be sure to pass your kind words on to Kristel. She’ll be thrilled to know that her patience, professionalism, and helpful support made such a difference. Providing clear communication and helping our customers navigate the shipping process is something we really value.
Thank you again for your recommendation and for choosing Forward2me. We truly appreciate your support and look forward to helping you with your future shipments.
We’ll be sure to pass your kind words on to Kristel. She’ll be thrilled to know that her patience, professionalism, and helpful support made such a difference. Providing clear communication and helping our customers navigate the shipping process is something we really value.
Thank you again for your recommendation and for choosing Forward2me. We truly appreciate your support and look forward to helping you with your future shipments.
Unverified Customer
08 July 2026
Unknown Shipment Details
First and last time I will use Forward2me. Their website isn’t user friendly and a nightmare to use.
After I’d made my purchase from a U.K. website and that purchase was then sent to the U.K. address for Forward2me, I was given the total amount for delivery to my Australian address (including hidden charges). If I’d of known that delivery for one jumper was going to cost £120, I would have never agreed to it. I’ve found Forward2me to be VERY expensive and sneaky with their cost of shipping. Do not recommend.
After I’d made my purchase from a U.K. website and that purchase was then sent to the U.K. address for Forward2me, I was given the total amount for delivery to my Australian address (including hidden charges). If I’d of known that delivery for one jumper was going to cost £120, I would have never agreed to it. I’ve found Forward2me to be VERY expensive and sneaky with their cost of shipping. Do not recommend.
Thank you for sharing your feedback. We’re sorry to hear that your experience with Forward2me did not meet your expectations.
We understand that unexpected shipping costs can be frustrating. Our aim is always to provide customers with clear pricing before they confirm their shipment, including the available delivery options, shipping costs, and any applicable charges based on the information available at the time of booking.
We would really appreciate the opportunity to look into what happened in this case and understand where we could have made the process clearer. Unfortunately, we have not been able to identify your account from this review alone. If you could please contact our customer support team with your forwarding address or shipment details, we would be happy to review this with you.
We appreciate your feedback regarding the website experience as well, and we will share your comments with the relevant team as we are always looking for ways to improve.
We understand that unexpected shipping costs can be frustrating. Our aim is always to provide customers with clear pricing before they confirm their shipment, including the available delivery options, shipping costs, and any applicable charges based on the information available at the time of booking.
We would really appreciate the opportunity to look into what happened in this case and understand where we could have made the process clearer. Unfortunately, we have not been able to identify your account from this review alone. If you could please contact our customer support team with your forwarding address or shipment details, we would be happy to review this with you.
We appreciate your feedback regarding the website experience as well, and we will share your comments with the relevant team as we are always looking for ways to improve.
Unverified Customer
07 July 2026
Unknown Shipment Details
I had a fantastic shopping experience using Forward2me. I placed an order from the UK with a US retailer using their US warehouse Personal Shopper service. My personal shopper, Joyce, was incredibly attentive and guided me through the entire ordering and shipping process, which made the whole experience seamless. The Forward2me website also offers competitive shipping rates from various couriers. Amazingly, the entire process took only 11 days from placing the order to receiving my shipment from the USA. Joyce and the Forward2me team provided exceptional customer service!
Thank you so much for sharing your fantastic feedback and for giving us a 5-star review!
We’re delighted to hear that you had such a smooth experience using our US Personal Shopper service. It’s wonderful to know that Joyce was able to guide you through the ordering and shipping process and make your experience seamless from start to finish.
We’ll be sure to share your kind words with Joyce and the wider Forward2me team. Providing attentive support and making international shopping easier for our customers is exactly what we aim for.
We’re delighted to hear that you had such a smooth experience using our US Personal Shopper service. It’s wonderful to know that Joyce was able to guide you through the ordering and shipping process and make your experience seamless from start to finish.
We’ll be sure to share your kind words with Joyce and the wider Forward2me team. Providing attentive support and making international shopping easier for our customers is exactly what we aim for.
Unverified Customer
07 July 2026
Unknown Shipment Details
5 stars for Nica and forward2me service! I had a very complicated package clearance issue where the automated system incorrectly flagged my personal hygiene items under the wrong product category. Nica was incredibly patient, responsive, and professional over several days. They helped me manually clear the incorrect system tags, update the shipping descriptions accurately, and get my package safely repacked and shipped out. Thank you, Nica and forward2me, for your amazing support and patience through all the glitches!
Thank you so much for your wonderful 5-star review! We truly appreciate you taking the time to share your experience.
We’re delighted to hear that Nica was able to support you through the clearance issue and help resolve the incorrect product categorisation, update the shipment details, and get your package successfully repacked and shipped.
We understand how frustrating unexpected system issues can be, and we’re glad that Nica’s patience, responsiveness, and professionalism helped make the process smoother for you. We’ll be sure to share your kind words with her and the wider team.
We’re delighted to hear that Nica was able to support you through the clearance issue and help resolve the incorrect product categorisation, update the shipment details, and get your package successfully repacked and shipped.
We understand how frustrating unexpected system issues can be, and we’re glad that Nica’s patience, responsiveness, and professionalism helped make the process smoother for you. We’ll be sure to share your kind words with her and the wider team.
Unverified Customer
06 July 2026
Unknown Shipment Details
Nica responded to my inquiry very quickly and helped resolve my issue without any hassle. The communication was clear and friendly, and I really appreciated the fast support. Thanks to Nica and the team at the Delaware warehouse for the great service!
Thank you so much for your wonderful 5-star review.
We're delighted to hear that Nica was able to assist you quickly and make the process smooth and hassle-free. We’ll be sure to share your kind words with Nica they’ll be pleased to know their friendly and efficient support was appreciated.
Thank you for choosing Forward2me, and we look forward to helping you again in the future
We're delighted to hear that Nica was able to assist you quickly and make the process smooth and hassle-free. We’ll be sure to share your kind words with Nica they’ll be pleased to know their friendly and efficient support was appreciated.
Thank you for choosing Forward2me, and we look forward to helping you again in the future
Unverified Customer
06 July 2026
Unknown Shipment Details
great customer service always happy to help without "KAYE" i would be lost so helpful and fixes any issue i have and also this is a great company to use for all my overseas purchases i wouldn't go anywhere else
Thank you so much for your amazing 5-star review.
We’re delighted to hear that you’ve had such a positive experience with Forward2me and that our Customer Experience team has been able to support you whenever needed. It’s especially wonderful to hear your kind words about Kaye, she’ll be very happy to know she’s made such a difference for you.
We truly appreciate your recommendation and your continued trust in us for your overseas purchases. We look forward to supporting you again in the future.
We’re delighted to hear that you’ve had such a positive experience with Forward2me and that our Customer Experience team has been able to support you whenever needed. It’s especially wonderful to hear your kind words about Kaye, she’ll be very happy to know she’s made such a difference for you.
We truly appreciate your recommendation and your continued trust in us for your overseas purchases. We look forward to supporting you again in the future.
Unverified Customer
06 July 2026
Unknown Shipment Details
I have used Forward4me twice now. Excellent service! Any queries have been dealt with promptly and efficiently. Kyla was particularly helpful when I had a query. An asset to this company! I highly recommend this company and will be using them again in the future.
Thank you for taking the time to share your experience.
We’re really pleased to hear you’ve had a smooth experience with Forward4me and that your queries were handled promptly and efficiently. It’s especially great to know Kyla was able to support you so well — we’ll make sure your kind words are passed on to her and the wider team.
We truly appreciate your recommendation and look forward to supporting your future shipments.
We’re really pleased to hear you’ve had a smooth experience with Forward4me and that your queries were handled promptly and efficiently. It’s especially great to know Kyla was able to support you so well — we’ll make sure your kind words are passed on to her and the wider team.
We truly appreciate your recommendation and look forward to supporting your future shipments.
Sigrun Einarsdottir
05 July 2026
FedEx Connect Plus
SE
All went smooth. Delivery quicker then expected.
Thank you for your fantastic 5-star review.
We're delighted to hear that everything went smoothly and that your delivery arrived even quicker than you expected. Providing a fast, reliable service is what we strive for, so it's wonderful to know we met your expectations.
Thank you for choosing Forward2me. We look forward to assisting you with your next shipment.
We're delighted to hear that everything went smoothly and that your delivery arrived even quicker than you expected. Providing a fast, reliable service is what we strive for, so it's wonderful to know we met your expectations.
Thank you for choosing Forward2me. We look forward to assisting you with your next shipment.
Unverified Customer
03 July 2026
Unknown Shipment Details
My commercial, shelf-stable bovine collagen supplement is incorrectly locked in the UK warehouse as a raw animal product. I cannot upload documents via the dashboard, the chat is offline, no answer in the phone, and my emails get automatic reply that it will take 3 days to answer. This is in the working hours, in the middle of a regular working day. I need the product urgently. I have emailed the invoice to the Forward2me email address. Please have a manager pull my ticket immediately so I can ship it via FedEx.
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how frustrating it must be when you need a shipment urgently.
To ensure we comply with international import regulations and courier requirements, certain food and animal-derived products are automatically placed on hold when they arrive at our warehouse. This allows our team to verify that they can be legally imported into the destination country before they are shipped. In many cases, including commercial, shelf-stable supplements such as collagen products, there is no issue once these checks have been completed.
Having reviewed the information you've provided, we don't believe there should be any problem shipping your item. We will contact you directly to ensure your ticket is prioritised and that your shipment can be released as quickly as possible.
We sincerely apologise for the difficulty you experienced reaching us and appreciate your patience while we resolve this for you. Thank you for bringing this to our attention, and we look forward to getting your parcel on its way very shortly.
To ensure we comply with international import regulations and courier requirements, certain food and animal-derived products are automatically placed on hold when they arrive at our warehouse. This allows our team to verify that they can be legally imported into the destination country before they are shipped. In many cases, including commercial, shelf-stable supplements such as collagen products, there is no issue once these checks have been completed.
Having reviewed the information you've provided, we don't believe there should be any problem shipping your item. We will contact you directly to ensure your ticket is prioritised and that your shipment can be released as quickly as possible.
We sincerely apologise for the difficulty you experienced reaching us and appreciate your patience while we resolve this for you. Thank you for bringing this to our attention, and we look forward to getting your parcel on its way very shortly.
Ulric Roy
03 July 2026
FedEx Connect Plus
UR
Yeah nice to have another way to ship
Thank you for your 5-star review.
We're delighted to hear that you found Forward2me to be a useful shipping option. Our aim is to give customers a simple and reliable way to shop internationally and have their purchases delivered wherever they are in the world.
We really appreciate your feedback and look forward to helping you with many more shipments in the future.
We're delighted to hear that you found Forward2me to be a useful shipping option. Our aim is to give customers a simple and reliable way to shop internationally and have their purchases delivered wherever they are in the world.
We really appreciate your feedback and look forward to helping you with many more shipments in the future.
Emma S
03 July 2026
UPS Express Saver
ES
5 star. Very good communication. And my package arrived very carefully wrapped and organized. Was very happy to get back my fragrance you can only buy in the UK and had lost. Very reliable, easy to use. Will use again if the situation arises.
Thank you so much for your 5* review.
We're delighted to hear that your package arrived safely and that you were pleased with both the communication and the care taken when wrapping your items. It's especially rewarding to know we could help reunite you with a favourite fragrance that isn't available where you live.
Your kind comments about our reliability and ease of use mean a great deal to our team, and we're grateful you chose Forward2me to handle your shipment.
We look forward to assisting you again whenever you need us. Enjoy your fragrance.
We're delighted to hear that your package arrived safely and that you were pleased with both the communication and the care taken when wrapping your items. It's especially rewarding to know we could help reunite you with a favourite fragrance that isn't available where you live.
Your kind comments about our reliability and ease of use mean a great deal to our team, and we're grateful you chose Forward2me to handle your shipment.
We look forward to assisting you again whenever you need us. Enjoy your fragrance.
Unverified Customer
03 July 2026
Unknown Shipment Details
My package was at a warehouse in Delaware and Jus assisted me through quick action and clear communication to get the package delivered on time. Thank you!
Thank you for your kind feedback. We’re really pleased to hear that Jus was able to assist you quickly and provide clear updates to help ensure your parcel was delivered on time.
At forward2me, we aim to make the shipping process as smooth and transparent as possible, so it’s great to know this was reflected in your experience.
We appreciate you taking the time to share your experience and hope to support you again in the future.
At forward2me, we aim to make the shipping process as smooth and transparent as possible, so it’s great to know this was reflected in your experience.
We appreciate you taking the time to share your experience and hope to support you again in the future.
Unverified Customer
03 July 2026
Unknown Shipment Details
Mein Paket ist verloren gegangen und Forward2Me weigert sich mit DPD den Fall zu erklären, weil Paypal mir die Gebühren erstattet hat.
Zitat: "Da wir durch die Rückbuchung einen Verlust erlitten haben und Ihnen der Betrag zurückerstattet wurde, gehen wir davon aus, dass Sie für die verloren gegangene Sendung entschädigt wurden."
Willkür at it's best.
Letzten Endes ist doch noch alles geregelt und ausgeglichen worden. Danke annden tollen Support.
Zitat: "Da wir durch die Rückbuchung einen Verlust erlitten haben und Ihnen der Betrag zurückerstattet wurde, gehen wir davon aus, dass Sie für die verloren gegangene Sendung entschädigt wurden."
Willkür at it's best.
Letzten Endes ist doch noch alles geregelt und ausgeglichen worden. Danke annden tollen Support.
We’re sorry to hear about your experience and understand how frustrating it is when a parcel is declared lost after an extended investigation with the courier.
We would like to review this case in full to better understand what has happened and ensure everything has been handled correctly. We will also reach out to you directly so we can discuss this with you and look into the matter further.
Thank you for bringing this to our attention.
We would like to review this case in full to better understand what has happened and ensure everything has been handled correctly. We will also reach out to you directly so we can discuss this with you and look into the matter further.
Thank you for bringing this to our attention.
Unverified Customer
03 July 2026
Unknown Shipment Details
I have used this service at least a dozen times; always shipping FedEx because I have had many issues with UPS. The first time, no issues except got a $10 bill for tariffs (very small compared to bills I've gotten from UPS.) After that I saw the option to prepay so I used that, but it's always seemed to be £60< no matter. I also figured out some charges are included with the shipping fee. So I didn't prepay and had nothing due at delivery. I was unnecessarily paying forward2me £60+ per shipment. I very much feel deceived and ripped off by this. As well I keep being forced to pay a repacking fee when the original packaging was adequate. Those issues aside, all of my packages arrived safely with the minor exception of some shoes that weren't packaged properly and got a little bent.
Thank you for taking the time to share your feedback and for being a returning customer. We're pleased to hear that your parcels have generally arrived safely, but we're sorry to learn that you feel disappointed with aspects of your experience.
We'd like the opportunity to investigate the concerns you've raised regarding the duties and taxes prepayment option, repacking fees, and the condition of one of your shipments. Without being able to identify your account, we're unable to review the details of your previous shipments or explain the charges that were applied.
We've reached out to you separately to request some additional information so we can investigate this thoroughly. Once we've reviewed your shipment history, we'll be happy to clarify how duties and taxes are calculated, when prepayment is optional or recommended, and why repacking may have been carried out on your parcels.
We genuinely value your continued custom over the years and appreciate you bringing these concerns to our attention. We hope to resolve this for you as quickly as possible.
We'd like the opportunity to investigate the concerns you've raised regarding the duties and taxes prepayment option, repacking fees, and the condition of one of your shipments. Without being able to identify your account, we're unable to review the details of your previous shipments or explain the charges that were applied.
We've reached out to you separately to request some additional information so we can investigate this thoroughly. Once we've reviewed your shipment history, we'll be happy to clarify how duties and taxes are calculated, when prepayment is optional or recommended, and why repacking may have been carried out on your parcels.
We genuinely value your continued custom over the years and appreciate you bringing these concerns to our attention. We hope to resolve this for you as quickly as possible.
Unverified Customer
02 July 2026
Unknown Shipment Details
My experience with Forward2Me didn’t get off to the best start, as there were some complications with forwarding my package from the UK to Germany. However, everything changed thanks to KAYE, who supported me throughout the entire process.
KAYE was always friendly, professional, patient, and genuinely committed to finding a solution. What impressed me the most was that they even refunded my shipping costs as a goodwill gesture, which was completely unexpected and greatly appreciated.
Excellent customer service can turn a difficult situation into a positive experience, and that’s exactly what happened here. A big thank you to KAYE for the outstanding support. I would definitely recommend Forward2Me based on the excellent customer care I received.
KAYE was always friendly, professional, patient, and genuinely committed to finding a solution. What impressed me the most was that they even refunded my shipping costs as a goodwill gesture, which was completely unexpected and greatly appreciated.
Excellent customer service can turn a difficult situation into a positive experience, and that’s exactly what happened here. A big thank you to KAYE for the outstanding support. I would definitely recommend Forward2Me based on the excellent customer care I received.
Thank you so much for taking the time to share your experience.
We're sorry that your shipment didn't get off to the smoothest start, but we're delighted to hear that Kaye was able to turn things around for you. Providing friendly, professional, and solution-focused support is exactly what we strive for, and we're pleased that her dedication made such a positive difference.
We'll be sure to pass your kind comments on to Kaye—they'll mean a great deal to her. Thank you again for your recommendation and for choosing Forward2Me. We look forward to assisting you with many more successful shipments in the future.
We're sorry that your shipment didn't get off to the smoothest start, but we're delighted to hear that Kaye was able to turn things around for you. Providing friendly, professional, and solution-focused support is exactly what we strive for, and we're pleased that her dedication made such a positive difference.
We'll be sure to pass your kind comments on to Kaye—they'll mean a great deal to her. Thank you again for your recommendation and for choosing Forward2Me. We look forward to assisting you with many more successful shipments in the future.
Father V
02 July 2026
FedEx Connect Plus
FV
The usual top quality. So nice to be able to get things from uk Amazon.
Thank you for your wonderful review.
We're delighted to hear that you've once again had a top-quality experience with forward2me. It's great to know we're helping you shop from UK retailers like Amazon and have your purchases delivered with ease.
We really appreciate your continued support and look forward to assisting you with many more shipments in the future.
We're delighted to hear that you've once again had a top-quality experience with forward2me. It's great to know we're helping you shop from UK retailers like Amazon and have your purchases delivered with ease.
We really appreciate your continued support and look forward to assisting you with many more shipments in the future.
Unverified Customer
02 July 2026
Unknown Shipment Details
I am first time using FORWARD2ME service in their Germany warehouse. The experience is grate. I have multiple items purchased in German and use their forwarding service.
The customer service agent JOYCE helps me to prepare the documents in the process of shipment. With her help the shipment went smoothly.
For people new in parcel forwarding just use FORWARD2ME. Their customer service team will give you a hand to easy the process.
I command FORWARD2ME for your parcel forwarding service.
The customer service agent JOYCE helps me to prepare the documents in the process of shipment. With her help the shipment went smoothly.
For people new in parcel forwarding just use FORWARD2ME. Their customer service team will give you a hand to easy the process.
I command FORWARD2ME for your parcel forwarding service.
Thank you so much for your fantastic review and recommendation.
We're delighted to hear that your first experience using our Germany warehouse was such a positive one. It's great to know that Joyce was able to assist you with the shipping documentation and make the process straightforward and stress-free. We'll be sure to pass your kind words on to her.
Thank you for recommending forward2me to others who are new to parcel forwarding. We truly appreciate your trust in our service and look forward to helping you with many more shipments in the future.
We're delighted to hear that your first experience using our Germany warehouse was such a positive one. It's great to know that Joyce was able to assist you with the shipping documentation and make the process straightforward and stress-free. We'll be sure to pass your kind words on to her.
Thank you for recommending forward2me to others who are new to parcel forwarding. We truly appreciate your trust in our service and look forward to helping you with many more shipments in the future.
Lupita Lopez
01 July 2026
UPS Worldwide Expedited
LL
Did an efficient and great job handling the item and delivering at a reasonable time!
Thank you for your wonderful review.
We're delighted to hear that you had a great experience with our service. Our team works hard to ensure every shipment is handled efficiently and reaches its destination as quickly as possible, so it's fantastic to know we met your expectations.
We truly appreciate your support and look forward to assisting you with many more shipments in the future. Thank you for choosing forward2me.
We're delighted to hear that you had a great experience with our service. Our team works hard to ensure every shipment is handled efficiently and reaches its destination as quickly as possible, so it's fantastic to know we met your expectations.
We truly appreciate your support and look forward to assisting you with many more shipments in the future. Thank you for choosing forward2me.
Unverified Customer
01 July 2026
Unknown Shipment Details
I reside in California and recently began purchasing from the UK with the help of Forward2Me. Recently I made a few purchases and was experiencing some challenges at customs and members of Forward2Me's customer service team (Rose and Jus) assisted in making both deliveries a success. I must say, some of the challenges have a lot to do with the multiple time zone differences being delt with; East coast time, Pacific coast time and UK time all trying to resolve an issue together. But Rose and Jus were there to help whenever I asked and while I was asleep lol. In short, I would not have received these packages if it were not for their time and efforts. I cannot thank them enough for all the time, hassle and most importantly MONEY! they saved me. I would highly recommend Forward2Me to anyone looking to experience companies and brands from "across the pond" as they say. Without the hassle of dealing with customs, the FDA, etc.
Thank you so much for taking the time to share your experience and for your wonderful recommendation.
We're delighted to hear that Rose and Jus were able to support you through what was clearly a challenging shipment. International shipping and customs processes can sometimes be complex, particularly when coordinating across multiple time zones, so we're pleased that our team could help keep everything on track.
Providing responsive, knowledgeable support is something we pride ourselves on, and it's fantastic to know that the time and effort invested by Rose and Jus helped ensure your purchases reached you successfully.
Thank you for choosing forward2me to shop from the UK. We truly appreciate your trust and look forward to helping you with many more shipments in the future.
We're delighted to hear that Rose and Jus were able to support you through what was clearly a challenging shipment. International shipping and customs processes can sometimes be complex, particularly when coordinating across multiple time zones, so we're pleased that our team could help keep everything on track.
Providing responsive, knowledgeable support is something we pride ourselves on, and it's fantastic to know that the time and effort invested by Rose and Jus helped ensure your purchases reached you successfully.
Thank you for choosing forward2me to shop from the UK. We truly appreciate your trust and look forward to helping you with many more shipments in the future.