Image

customer reviews

Thank you for visiting our reviews page! Here you can find feedback from people who have used our parcel forwarding service. 

Nothing is more important than the trust between us and our customers.  We made this page in order to be transparent with what our customers are saying.  We hope you’ll find it useful!

ALL THE LISTED REVIEWS you can find here are from trusted review platforms such as feefo and Trustpilot and ONLY customers with past experience with the parcel forwarding service we provide all over the world.

forward2me has no control over the feedback unless it is abusive or defamatory - in which case feefo or Trustpilot themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Service Rating

4.6 5

5
28.60632183908%
4
3.117816091954%
3
1.4367816091954%
2
0.89798850574713%
1
1.860632183908%
Australia
DHL Express Worldwide
JS
A brilliant and easy service. A+
New Zealand
UPS Express Saver
AN
The service from you guys is superb. All of my queries are promptly replied too, and you are very quick, and efficient, at processing parcels. Thanks!
United States of America
DHL Express Worldwide
VC
Easy, streamlined sign up and operating system.

Website is self explanatory with constant updates on package status inside facility.

Expensive, but the more you buy the price of shipping appears to be more reasonable.
Hong Kong
FedEx International Economy
VC
Fast shipping, reliable and good customer service support on questions before shipping. However very expensive so will try to find alternative or minimise use.
United States of America
DHL Express Worldwide
JF
Everything went perfect and arrived in pristine condition without having to wait too horribly long, and I also liked being able to choose which shipping service I wanted. They have definitely made me very happy to be able to own something I never would've been able to get otherwise! Thank you so much to everyone involved! Your work is extremely appreciated
Greece
UPS Standard Single
VC
Service was very fast and truly helpful. forward2Me sent the package at warp speed to my address outside UK. Great service and will be using it again.
Italy
UPS Standard Single
VC
I bought some clothes and I could deliver them in Italy from the UK. The only addition I suggest is to put a custom tax simulator because when they delivered my parcel the custom asked for 23%
United States of America
DHL Express Worldwide
KK
Very smooth, fast and reliable service. Will surely use again!
Canada
FedEx International Economy
KK
Was very fast and easy to communicate with :) they packed 2 packages into 1 for cheaper shipping. 5 star service.
Seychelles
FedEx International Priority
DI
Everything went well & I received my package on time and in good order. I recommend their service.
Unknown Country
Unknown Shipment Details
The most vile company that can deal with it, I do not advise dealing with it, and it is not safe for the parcels. They stole 4 parcels from me.
Unknown Country
Unknown Shipment Details
hi

before was shipping with FEDEX

now fedex not available why ?

DHL cost on you ship calculator says 271 euro... ecceptable
on file while trying to pay 504 euro

you are trying to screw up customers.
forward2me
Hi Yerbol.

Many thanks for your feedback.

I am sorry to hear that you feel dissatisfied with our services and I can see you have recently contacted us about your concerns regarding the available courier services.

I will reach out to you via email to discuss my findings with you further.

I am sure we can come to an amicable resolution for the issues and concerns you have highlighted.

Please keep an eye out for our email.

I hope this helps you further.

Kind Regards

Hayley
United States of America
UPS Economy
L
Great service! I ordered a UK exclusive vinyl and sent it to the forward to me warehouse after seeing a review on tiktok and everything was perfect! It arrived to my house in the US a few days earlier than expected and the record was packaged well and in perfect condition upon arrival. I would not hesitate to recommend to anyone needing similar services and I will definitely be using them in the future!
United States of America
DHL Express Worldwide
VC
although the website design could use a little facelift overall the service is really good and worth it i was honestly surprised on how fast my first package came in after i paid the invoice so 10/10 definitely will be using again
Unknown Country
Unknown Shipment Details
Excellent communication with Kat!
forward2me
Hi Andreea.

Many thanks for your great feedback.
We are so pleased to hear that our customer experience agent, Kat, was quickly on hand to assist and support you with all of your concerns and queries.

I will pass on your gratitude to them personally.

We really appreciate your comments and we shall look forward to assisting you with shipping again very soon.

Take care and stay safe.

Kind Regards

Hayley
Germany
DPD Classic
VC
An excellent service
Singapore
DHL Express Worldwide
SVS
Excellent service! My package was promptly shipped and received in great condition. Customer service also answered my question very kindly. Would definitely recommend this company to anyone! Thank you very much!
Unknown Country
Unknown Shipment Details
I have received a fast and excellent reply to my request
Japan
FedEx International Priority
MF
I have used it many times and have never had a problem. Customer service is also good. Registration is easy, and anyone can use the service with peace of mind.
United States of America
FedEx Connect
VC
everything came quick and perfectly untouched and preserved. 10/10 recommend. super happy to use this service.
Malta
DHL Express Worldwide
VC
Fast and reliable
Iceland
DHL Express Worldwide
SV
I have been a customer for many years now and I can couch that F2M is always professional and polite and helpful. Their staff is very competent and friendly. Thank you all so much.
Germany
DHL Express Worldwide
KT
TL;DR: you actually have to pay people for doing this service (taking the package, storing it, shipping it) and that's NOT CHEAP. This service only makes sense if you want an item desperately and are willing to pay a lot of money! If you do, the service was completely satisfactory! "forward2me" processed my package really fast and everything was great, just expensive...
___________________________________________

I desperate wanted a skin product that was discontinues with the only seller being "Harrods" in UK, they don't ship to Germany though...
I never used a package forwarding service and was quite skeptical, especially with the "tax-free Guernsey" option. However I thought I just try since I really wanted a couple bottles of my holy grail product.

-When I placed my order in the Harrods online shop it immediately calculated away the taxes since I chose the Guernsey address, so that worked perfectly fine! (I did have to pay more shipping though, for shipping within UK it would have been free, but I had to pay for shipping to Guernsey, however minus the taxes it was still cheaper to ship there)

- the package arrived super quit and I was always informed very fast by "forward2me" about everything trough email

- I chose to immediately let it be send to me by forward, since that was the only thing I needed from UK. My only critique would be that the only shipping option was express shipping which was VERY expensive (~50€) I would have preferred a slower, cheaper shipping for sure but at least the package arrives super quit and everything was fine!

I'd definitely use this service again if I really really wanted something that I just couldn't get ANY other way! It was hella expensive though, but worth it for me since I was 4 bottles of my favorite product now :)
United States of America
FedEx Connect
PS
fairly quick but the box is always damaged in the same way
Singapore
UPS Express Saver
RC
Fast, Efficient and Reliable. Keep it up!
Unknown Country
Unknown Shipment Details
Sterling service by Ms Nica.Keep it up!!
South Africa
DHL Express Worldwide
DM
The service is top notch but has been came expensive
forward2me
Hi Dumisani,

Many thanks for your feedback.
It is lovely to hear that you are still fully satisfied with the service that we offer.
We do understand that everyone is facing financially challenging times worldwide. Unfortunately the fluctuating fuel surcharge rates with each courier service are causing increases in the overall shipping prices we are currently offering. Some courier companies review their fuel surcharges once a month and others review and amend the fuel surcharges on a weekly basis and the courier services' are also having to apply additional emergency surcharge fees in relation to COVID restrictions from country to country.

We sincerely apologize for any inconvenience or difficulties this may be causing all of our customer's.

I hope the information I have provided to you is useful, we hope these issues will not deter your from continuing to use our services again in the future and please do not hesitate to get back in touch if you do have any further questions or concerns.

Kind Regards

Hayley
Bahrain
DHL Express Worldwide
AH
excellent and quick service
Australia
DHL Express Worldwide
VC
Forward2me made it all very easy and very reasonable prices. So very happy with their services.
United States of America
UPS Economy
VC
Fast shipping with no hassle!
United States of America
DHL Express Worldwide
VC
Wonderful, responsive customer service. Received package almost a week before delivery date. Expensive, but well packaged.
Germany
DPD Classic
VC
Top Service
Unknown Country
Unknown Shipment Details
Horrible service where they force you to pay through the nose to pack into one parcel then make it TWO parcels. Also, the credit card via Braintree option to pay fails every time so you are forced to use Paypal at inflated expense or some other weird platform like alipay or bitpay. There used to be option to bank transfer but in the new global digital hegemony that is gone.
Austria
UPS Standard Single
CM
Paket ist gut angekommen.
New Zealand
FedEx International Priority
KW
I was very pleased with the overall service and pricing was very reasonable. My items arrived quickly in perfect condition.
Japan
DHL Express Worldwide
TK
迅速で正確な配達でした。
Canada
DHL Express Worldwide
LS
The price was a little high but they did a great job. I ordered some phones that aren't available in north america, and they got them to me safe and sound, batteries and all.
United States of America
FedEx Connect
VC
Really fast shipping to USA from UK. Trustworthy.
United States of America
FedEx Connect
PS
Fast, not expensive, kept informed of status, will definitely use again.
Unknown Country
Unknown Shipment Details
I was having issues with my shipment and fortunately Miss Haley from customer care department helped me out. She was fast and reliable. With her help throughout, I managed to get my shipment on track.
Japan
FedEx International Priority
T
I always appreciate their customer support.
Fast, reliable response. Fast delivery.
Unknown Country
Unknown Shipment Details
Excellent service any question Kat was there to answer
Slovakia
TNT Economy Express
S
Absolutely awesome!
Japan
FedEx International Economy
It was good that it was quick and polite. I felt that the shipping fee was a little high.
Algeria
DHL Express Worldwide
VC
Best service ever I would always work with them
United States of America
DHL Express Worldwide
BM
I had used another service before but this was much smoother. Very happy.
United States of America
DHL Express Worldwide
VC
Smooth experience with wonderful customer service! Thank you so much!
Canada
DHL Express Worldwide
VC
Forwardtome is a great service. Especially if the store you want to order from doesn’t ship directly to your country. Can be pricey at times but I cannot complain.
South Africa
DHL Express Worldwide
GS
well packaged
Japan
FedEx International Economy
VC
転送サービスを利用しました。商品の転送までの時間が短く、予想より早く受け取ることができました。
あとは送料がもう少し安くなると嬉しいのですが。