Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
23 October 2026
Unknown Shipment Details
This person only rated the service without leaving any comment.
Unverified Customer
22 October 2026
Unknown Shipment Details
I am customer 755223. Your UK warehouse staff is caught in a loop with 7 of my packages—correcting one data error only to introduce another. They are scrambling item values, ignoring clean invoices, and inventing incorrect descriptions (such as mislabeling an empty Guerlain lipstick case as lipstick with jewelry, which risks automatic customs rejection/disposal in Serbia).
I have reached out through all channels, including WhatsApp and emails to Tracy and Aimee, but am met with silence. Front-line staff continue to create severe customs compliance risks. I need a senior manager to pull my account files, review my uploaded invoices, lock in the correct declarations, and contact me immediately before these items are incorrectly forwarded.
I have reached out through all channels, including WhatsApp and emails to Tracy and Aimee, but am met with silence. Front-line staff continue to create severe customs compliance risks. I need a senior manager to pull my account files, review my uploaded invoices, lock in the correct declarations, and contact me immediately before these items are incorrectly forwarded.
Unverified Customer
22 October 2026
Unknown Shipment Details
I used this company’s services, but my shipment was lost. I was sending a consolidated package to Dubai—I paid over 500 euros for shipping, and the goods themselves were worth 2,200 euros—but they lost the package and refused to reimburse me. I do not recommend this company; they point the finger at UPS and refuse to take any responsibility.
Unverified Customer
22 October 2026
Unknown Shipment Details
I tried one parcel to test this service. When it arrived, one of the items had not been packed, leading to a customer service nightmare with over 20 messages sent, each asking for new information or repeat information, sometimes with up to a week between responses. They ultimately denied ever receiving the missing item despite having *sent me a photograph of it upon receipt*. Their prices are also roughly double MyUs or Stackry. An absolute shambles. Avoid like the plague.
Unverified Customer
21 October 2026
Unknown Shipment Details
UPDATE – October 22, 2026
It is absolutely ridiculous that I have to communicate with Forward2me through Trustpilot because nobody seems to respond to my support tickets or WhatsApp messages.
You managed to respond to my public review within hours, yet my two packages are STILL stuck in "Processing", despite having now been physically inspected.
Both packages have been at your Delaware warehouse since October 20, and I still cannot even place my shipping order!
I DO NOT WANT REPACKING. I only expect you to properly reseal the original packaging after your inspection, mark both packages as READY, and let me finally pay for UPS Worldwide Saver (MPS).
Once paid, I expect the packages to be handed over to UPS immediately, without yet another warehouse delay.
I don't need another public apology or an explanation about your warehouse backlog. I need you to actually do your job and release my packages.
It is astonishing that a company can respond so quickly when its public reputation is at stake, yet apparently cannot provide basic customer service or complete a routine warehouse operation.
After three days of this nonsense, I simply want my packages shipped so I never have to deal with this warehouse again.
ORIGINAL REVIEW:
I am extremely disappointed by the shocking inefficiency and complete lack of customer service at Forward2me's Delaware warehouse.
Two of my packages were delivered to their Wilmington facility on October 20, 2026, at 10:01 AM, confirmed by UPS.
It took them 8 hours and 42 minutes just to perform the initial scan!
Both packages were then left in "Processing" status. As of October 21, more than 30 hours after delivery, neither was ready for shipping.
And these are not complicated shipments:
- Both packages arrived together.
- All invoices were uploaded in advance.
- Their system correctly linked the invoices to both packages.
- No repacking or additional services were requested.
Despite this, I cannot even place and pay for my UPS Worldwide Saver shipping order because their warehouse has failed to complete basic processing.
I submitted multiple support requests, including an urgent request to dispatch both packages on October 21.
No meaningful response, no explanation, and no visible action.
What makes this particularly unacceptable is that Forward2me publicly acknowledged staffing shortages and processing delays at its US warehouse back in July 2026. Months later, customers are apparently still experiencing the same problems.
And please, Forward2me, don't respond by claiming your Delaware team is still "new and inexperienced". Your US operation has existed since 2023. After three years, that is no longer a credible excuse.
A company whose entire business is parcel forwarding should be capable of processing two ordinary packages within its advertised timeframe.
I specifically wanted to use UPS Worldwide Saver to receive my packages in Germany this week. Instead, the warehouse's inefficiency has already cost me precious time before international shipping could even begin.
The most frustrating part is the complete lack of accountability. Customers have no meaningful visibility into what is happening, why their packages are delayed, or when they will finally be allowed to pay for shipping.
This is not the professional, reliable international forwarding service I expected. It is an organizational failure accompanied by appalling customer communication.
I expect Forward2me to immediately finish processing both packages, enable my shipping order, and ensure they are physically dispatched without further delay.
Based on my experience so far, I cannot recommend their US warehouse to anyone who values their time or expects reliable service.
It is absolutely ridiculous that I have to communicate with Forward2me through Trustpilot because nobody seems to respond to my support tickets or WhatsApp messages.
You managed to respond to my public review within hours, yet my two packages are STILL stuck in "Processing", despite having now been physically inspected.
Both packages have been at your Delaware warehouse since October 20, and I still cannot even place my shipping order!
I DO NOT WANT REPACKING. I only expect you to properly reseal the original packaging after your inspection, mark both packages as READY, and let me finally pay for UPS Worldwide Saver (MPS).
Once paid, I expect the packages to be handed over to UPS immediately, without yet another warehouse delay.
I don't need another public apology or an explanation about your warehouse backlog. I need you to actually do your job and release my packages.
It is astonishing that a company can respond so quickly when its public reputation is at stake, yet apparently cannot provide basic customer service or complete a routine warehouse operation.
After three days of this nonsense, I simply want my packages shipped so I never have to deal with this warehouse again.
ORIGINAL REVIEW:
I am extremely disappointed by the shocking inefficiency and complete lack of customer service at Forward2me's Delaware warehouse.
Two of my packages were delivered to their Wilmington facility on October 20, 2026, at 10:01 AM, confirmed by UPS.
It took them 8 hours and 42 minutes just to perform the initial scan!
Both packages were then left in "Processing" status. As of October 21, more than 30 hours after delivery, neither was ready for shipping.
And these are not complicated shipments:
- Both packages arrived together.
- All invoices were uploaded in advance.
- Their system correctly linked the invoices to both packages.
- No repacking or additional services were requested.
Despite this, I cannot even place and pay for my UPS Worldwide Saver shipping order because their warehouse has failed to complete basic processing.
I submitted multiple support requests, including an urgent request to dispatch both packages on October 21.
No meaningful response, no explanation, and no visible action.
What makes this particularly unacceptable is that Forward2me publicly acknowledged staffing shortages and processing delays at its US warehouse back in July 2026. Months later, customers are apparently still experiencing the same problems.
And please, Forward2me, don't respond by claiming your Delaware team is still "new and inexperienced". Your US operation has existed since 2023. After three years, that is no longer a credible excuse.
A company whose entire business is parcel forwarding should be capable of processing two ordinary packages within its advertised timeframe.
I specifically wanted to use UPS Worldwide Saver to receive my packages in Germany this week. Instead, the warehouse's inefficiency has already cost me precious time before international shipping could even begin.
The most frustrating part is the complete lack of accountability. Customers have no meaningful visibility into what is happening, why their packages are delayed, or when they will finally be allowed to pay for shipping.
This is not the professional, reliable international forwarding service I expected. It is an organizational failure accompanied by appalling customer communication.
I expect Forward2me to immediately finish processing both packages, enable my shipping order, and ensure they are physically dispatched without further delay.
Based on my experience so far, I cannot recommend their US warehouse to anyone who values their time or expects reliable service.
Hi Peter,
We're sorry that your experience with our US warehouse has fallen below the standard we aim to provide. We recognise that delays in processing shipments are frustrating, particularly when you have uploaded your invoices in advance and are working to a specific delivery timeframe.
We have experienced processing backlogs at our US warehouse, and we acknowledge that these have continued for longer than we would like. We are working to address this and improve processing times, as well as the overall customer experience.
We understand your concerns regarding the time taken to process your packages and the lack of communication, and we appreciate you bringing these issues to our attention. We will follow up with our US warehouse team regarding your shipments and work to get them ready for dispatch as soon as possible.
We apologise for the inconvenience caused and appreciate your patience while we work to improve our service.
We're sorry that your experience with our US warehouse has fallen below the standard we aim to provide. We recognise that delays in processing shipments are frustrating, particularly when you have uploaded your invoices in advance and are working to a specific delivery timeframe.
We have experienced processing backlogs at our US warehouse, and we acknowledge that these have continued for longer than we would like. We are working to address this and improve processing times, as well as the overall customer experience.
We understand your concerns regarding the time taken to process your packages and the lack of communication, and we appreciate you bringing these issues to our attention. We will follow up with our US warehouse team regarding your shipments and work to get them ready for dispatch as soon as possible.
We apologise for the inconvenience caused and appreciate your patience while we work to improve our service.
Unverified Customer
21 October 2026
Unknown Shipment Details
Jhe from the UK warehouse was very helpful in resolving my packaging issue.
Thank you for your lovely review.
We're glad Jhe was able to help resolve your packaging issue and provide a positive experience.
We'll be sure to pass your feedback on to Jhe, we appreciate your support.
We're glad Jhe was able to help resolve your packaging issue and provide a positive experience.
We'll be sure to pass your feedback on to Jhe, we appreciate your support.
Unverified Customer
21 October 2026
Unknown Shipment Details
Elvie that helped was so professional and quick to assist me.
Thank you for your kind review.
We're pleased to hear that Elvie was professional and quick to help. We'll be sure to pass your lovely feedback on to her.
Thank you for choosing forward2me.
We're pleased to hear that Elvie was professional and quick to help. We'll be sure to pass your lovely feedback on to her.
Thank you for choosing forward2me.
Unverified Customer
21 October 2026
Unknown Shipment Details
Forward2me is without question customer focused. I am impressed with the attention and follow-up by Kyla with my package which got stuck in China. Kyla quickly sorted the problem and re shipped my package. Communication was superb allowing me to follow the journey of my package which arrived safe and well. Thank you Kyla and the Foreword2me team. Fr Lachlan
Thank you for your lovely review.
We're delighted Kyla was able to resolve the issue and keep you informed throughout the process.
It's great to hear your package arrived safely and that you were happy with the service provided.
We'll be sure to share your kind feedback with Kyla and the team.
We're delighted Kyla was able to resolve the issue and keep you informed throughout the process.
It's great to hear your package arrived safely and that you were happy with the service provided.
We'll be sure to share your kind feedback with Kyla and the team.
Unverified Customer
21 October 2026
Unknown Shipment Details
As their customer for more than a decade, I have been and am still consistently impressed with their service. Thanks Elvie for explaining patiently the situation of my package and helping me understand what to do next for arranging shipping.
Thank you for your continued trust in forward2me over the past decade.
We’re delighted Elvie was able to help explain everything clearly and guide you through the next steps.
We really appreciate your loyalty and will be sure to pass on your kind words to her.
We’re delighted Elvie was able to help explain everything clearly and guide you through the next steps.
We really appreciate your loyalty and will be sure to pass on your kind words to her.
Unverified Customer
20 October 2026
Unknown Shipment Details
Gerie sent me just the information I asked for when I emailed a question that related specifically to my unique situation. Truly appreciate the thorough response.
Thank you for your kind feedback.
We’re pleased Gerie was able to provide the specific information you needed and offer such helpful support.
We’ll be sure to pass on your comments to her. Thank you for choosing forward2me.
We’re pleased Gerie was able to provide the specific information you needed and offer such helpful support.
We’ll be sure to pass on your comments to her. Thank you for choosing forward2me.
Unverified Customer
20 October 2026
Unknown Shipment Details
Such a great company. Customer service is probably the best i have ever experienced. Totally recommend to use this forwarding company.
Unverified Customer
20 October 2026
Unknown Shipment Details
Great service from the Preston warehouse, especially from Aimee, who was fantastic in handling a shipment that had to be returned to the seller locally in the UK.
While the seller completely ignored my emails and calls, my shipment was safely stored at the Preston warehouse for over two weeks. Forward2me also gave me the option to provide my own return shipping labels, which they used to perfectly prepare all the packages.
Aimee kept me updated throughout the entire process. I highly recommend Forward2me and will certainly use them again:-)
While the seller completely ignored my emails and calls, my shipment was safely stored at the Preston warehouse for over two weeks. Forward2me also gave me the option to provide my own return shipping labels, which they used to perfectly prepare all the packages.
Aimee kept me updated throughout the entire process. I highly recommend Forward2me and will certainly use them again:-)
Thank you for such a lovely review.
We’re delighted Aimee was able to help and keep you updated throughout the process.
We’ll be sure to pass on your kind words to her. We really appreciate your recommendation and look forward to helping you again.
We’re delighted Aimee was able to help and keep you updated throughout the process.
We’ll be sure to pass on your kind words to her. We really appreciate your recommendation and look forward to helping you again.
Unverified Customer
20 October 2026
Unknown Shipment Details
Bad service! I thought I would have a good time with this but I would have preferred more clarity from the beginning concerning my relevant shipment so I know what to expect and prepare for the documents I need. Now my time is being wasted as they have rejected a document but didn’t do this on my order so I can upload new ones, so I’m just stuck because it keeps showing document still pending approval but they have told me they cannot approve it. Okay so how do I upload a new one? Of course no quick response and their phone number isn’t going through so my urgent order is just on hold now!
We’re sorry for the frustration and delay caused by the document approval process. We understand how important it is to have clear guidance, particularly when you have an urgent shipment.
We have now approved your documents, and you can proceed with your shipment. Thank you for bringing this to our attention, and we apologise for the inconvenience caused. We hope to provide you with a much smoother experience moving forward.
We have now approved your documents, and you can proceed with your shipment. Thank you for bringing this to our attention, and we apologise for the inconvenience caused. We hope to provide you with a much smoother experience moving forward.
Unverified Customer
20 October 2026
Unknown Shipment Details
I ordered a laptop from a german seller. Customer service was slow. Everything went slow. My package showed 4.33kg yet they gave a 5.26kg in. The latter is not the volumetric mass rather they calculated the volumetric mass after giving in a number that was 1kg higher. The package was forced to get a “Repackage” adding additional costs and an additional workday that my package wasn’t in my hands(mind you this caused my package to be delivered monday instead of friday because weekend isnt workday). The TAX of 19% wasn’t included in the estimated costs while this is standard practice in europe and this practice feels very sketchy. My advice is not to use this service and look for local sellers even if you have to pay more because you will pay a huge sum for this and won’t really save much money. Also if you really have to you it keep in mind they might randomly repackage and it might take longer and if you want to talk to customer support it is barely accessible and very slow which will slow down ur package even more. Overall would not recommend this rather would recommend other options because of extra headache caused by underhanded practices by the company. (ID: 845065)
We’re sorry to hear that you’ve had a disappointing experience with forward2me.
We’d welcome the opportunity to look into your concerns and see how we can help.
Unfortunately, we haven’t been able to identify your account from the information provided.
Please could you update your review with your customer ID or package ID, so we can investigate and assist you further?
We’d welcome the opportunity to look into your concerns and see how we can help.
Unfortunately, we haven’t been able to identify your account from the information provided.
Please could you update your review with your customer ID or package ID, so we can investigate and assist you further?
Melanie Gersten
20 October 2026
UPS Standard Single
MG
Friendly, fast, nothing to complain
Thank you for your feedback.
We’re pleased to hear you found our service fast and friendly.
We really appreciate your support.
We’re pleased to hear you found our service fast and friendly.
We really appreciate your support.
Unverified Customer
20 October 2026
Unknown Shipment Details
Excellent customer service and online support.
Thank you for your kind feedback.
We’re glad you’re happy with our service and appreciate you taking the time to leave us a review.
We’re glad you’re happy with our service and appreciate you taking the time to leave us a review.
Unverified Customer
19 October 2026
Unknown Shipment Details
Very good support, quick response, good service.
Thank you for your kind feedback.
We're pleased to hear you've been happy with our support and service.
We appreciate you choosing forward2me and look forward to helping you with your future shipments.
We're pleased to hear you've been happy with our support and service.
We appreciate you choosing forward2me and look forward to helping you with your future shipments.
Unverified Customer
17 October 2026
Unknown Shipment Details
The service was provided as advertised and I received my package in a timely, good condition.
Thank you for your feedback.
We're pleased to hear your package arrived in good condition and within the expected timeframe. We appreciate you choosing forward2me.
We're pleased to hear your package arrived in good condition and within the expected timeframe. We appreciate you choosing forward2me.
Unverified Customer
17 October 2026
Unknown Shipment Details
It was a pleasure to use this service. Their attention to detail and customer service is really incredible (Ewa especially went the extra mile to make sure the shipment arrived!)
I highly recommend Forward2me!
I highly recommend Forward2me!
Thank you for your kind review and recommendation.
We're pleased to hear you were happy with our service. We'll be sure to pass your lovely feedback on to Ewa, who will be delighted to know her efforts were appreciated.
We're pleased to hear you were happy with our service. We'll be sure to pass your lovely feedback on to Ewa, who will be delighted to know her efforts were appreciated.
Unverified Customer
16 October 2026
Unknown Shipment Details
My parcel (through the Germany warehouse) arrived damaged in transit, but Forward2me’s support was quick and professional.
They handled the Protect+ claim promptly, asked for the right documentation, and settled it in full within about a week.
Jhe from the customer service team was helpful and clear throughout.
They handled the Protect+ claim promptly, asked for the right documentation, and settled it in full within about a week.
Jhe from the customer service team was helpful and clear throughout.
Thank you for your review.
I’m sorry to hear your parcel arrived damaged, but I’m pleased that Jhe handled your Protect+ claim promptly and professionally.
We appreciate your feedback and are glad we could resolve the claim to your satisfaction.
I’m sorry to hear your parcel arrived damaged, but I’m pleased that Jhe handled your Protect+ claim promptly and professionally.
We appreciate your feedback and are glad we could resolve the claim to your satisfaction.
Unverified Customer
16 October 2026
Unknown Shipment Details
There are VERY BIG problems with costumer service quality. So in my case I refer to PRESTON warehouse... I asked to change the HS codes on 03.10.2026. because the existing codes are indicated with lot of errors like nobody see materials from which goods are produced, nobody see correct product categories and so on and when goods arrive in Europe I have problems with cosutms..so I asked for corrections on 03.10.2026. and send detailed file. After I was asked to resend the same file in pdf that I did on 08.10.2026. Today after almost 2 weeks no answer, no changed codes in system. In this period I wrote various email- no answer, in my case try to call to Preston costumer service always PRESTON Warehouse 3 times during working hours that are indicated on company website ...no answer too..and so on. The problem is that all this period the days of storage that has to be paid go on...and the most important is that yesterday these storage days of parcel was 13 ( only yesterday parcel was prepared ready for shipping from warehouse side )..today for the same 1 parcel days become 16....who knows what happen next and how long this situation will go on. Plus yesterday I sent another email...still no any answer, no codes correct...................this all after I always respected my obbligations towards this company....immediate payments of what is asked, multiple shippings and so on...I would like also to add always talking about PRESTON because my goods are there....there are weeks that costumer support live chat does not work...it has just an option to leave a mesage...but after no answers.
Update for Tracy: my costumer id is 777295
Update for Tracy: my costumer id is 777295
Update: Thank you Linda for providing your customer ID, I will be in touch directly and will do my best to resolve this for you.
Kind Regards,
Tracy
Hi Linda,
Thank you for bringing this to our attention. I am sorry to hear about your experience with our Preston warehouse and the difficulties you have encountered getting your HS codes reviewed and corrected.
I would like to investigate this personally to understand what has happened and why you have not received a response. However, with only your first name available, I have been unable to identify your account.
Please contact Trustpilot with your full name, registered email address and Forward2Me account details so that we can identify your account and investigate the issues you have raised, including the delays with your HS code corrections and the storage charges.
I would appreciate the opportunity to look into this properly and establish what has happened.
Kind Regards,
Tracy
Kind Regards,
Tracy
Hi Linda,
Thank you for bringing this to our attention. I am sorry to hear about your experience with our Preston warehouse and the difficulties you have encountered getting your HS codes reviewed and corrected.
I would like to investigate this personally to understand what has happened and why you have not received a response. However, with only your first name available, I have been unable to identify your account.
Please contact Trustpilot with your full name, registered email address and Forward2Me account details so that we can identify your account and investigate the issues you have raised, including the delays with your HS code corrections and the storage charges.
I would appreciate the opportunity to look into this properly and establish what has happened.
Kind Regards,
Tracy
Unverified Customer
16 October 2026
Unknown Shipment Details
Very pleased with the prompt and helpful service provided to me by Forward2Me.
Thank you for your review. We’re pleased to hear you were happy with our service and found our team prompt and helpful.
We appreciate your support and look forward to helping you again.
We appreciate your support and look forward to helping you again.
MARIANTHI NTALARDA
15 October 2026
UPS Standard Single
MN
Very good service and very fast shipping with very low cost!!!! Thanks 🙏🙏🙏
Thank you for your lovely feedback.
We’re pleased to hear you were happy with our service, fast shipping and competitive prices.
We really appreciate your support and look forward to helping you with your future shipments.
We’re pleased to hear you were happy with our service, fast shipping and competitive prices.
We really appreciate your support and look forward to helping you with your future shipments.
Unverified Customer
15 October 2026
Unknown Shipment Details
Hello,
Can you please tell how to pay for a consolidation without choosing a carrier, as we both agreed on that point? After more than 2 weeks, i'm still struggling with the packages that arrived to your warehouse. I don't need long copy and paste part of your website (useless), just precise and accurate answers to the questions asked.
Can you please tell how to pay for a consolidation without choosing a carrier, as we both agreed on that point? After more than 2 weeks, i'm still struggling with the packages that arrived to your warehouse. I don't need long copy and paste part of your website (useless), just precise and accurate answers to the questions asked.
UPDATE: We have asked for your details via Trustpilot however you have not supplied them, please update your details on this review so we can assist with your query.
Thank you for your feedback. When submitting a combine and repack request, a preferred courier must be selected so our warehouse team can follow the correct packing guidelines for that service.
Once the repacking is complete, if you would prefer to use a different courier, our Customer Experience team can check which alternative services are available for your shipment.
We would like to help resolve the difficulties you have experienced. However, we have been unable to identify your account from this review alone. Please contact our Customer Experience team at info@forward2me.com with your account details so we can look into your situation and provide clear, specific answers to your questions.
Thank you for your feedback. When submitting a combine and repack request, a preferred courier must be selected so our warehouse team can follow the correct packing guidelines for that service.
Once the repacking is complete, if you would prefer to use a different courier, our Customer Experience team can check which alternative services are available for your shipment.
We would like to help resolve the difficulties you have experienced. However, we have been unable to identify your account from this review alone. Please contact our Customer Experience team at info@forward2me.com with your account details so we can look into your situation and provide clear, specific answers to your questions.
Michl
15 October 2026
UPS Standard Single
M
I ordered CDs worth 34,99€, Forward2me opened the package to make sure it contains nothing illegal and sent it. Ok, normal practice. This process costed me about 27,50£. Then I got a message from UPS to regarding import fees. Ok, it's not directly Forward2me's guilt, maybe it's not possible to calulate those fees and therefore the purchaser has to pay it during the transport process. After the parcel arrived I got a letter from UPS that they opened the package to check what's in it and they want another 46,80€. At that point the costs are a multiple of the original product value and to me it seems like there's clearly something wrong in the communication process between the companies. I honestly will not order there again as it's not worth the price.
Thank you for your feedback. We understand your frustration that the additional charges significantly increased the overall cost of your order.
As a parcel forwarding company, we open and inspect packages as part of our standard warehouse process to identify the contents and ensure they can be shipped safely and in accordance with shipping regulations.
Import duties and taxes are generally the responsibility of the recipient unless a prepaid import service is available and selected at checkout. Unfortunately, not all destinations and shipments are eligible for this option.
Customs authorities and carriers may also carry out their own inspections and apply additional charges. These decisions are outside our control, and we appreciate that the resulting costs can be disappointing when they exceed expectations.
We are sorry that your experience has left you feeling that our service was not good value. We always aim to make the forwarding process as clear as possible and appreciate your feedback.
As a parcel forwarding company, we open and inspect packages as part of our standard warehouse process to identify the contents and ensure they can be shipped safely and in accordance with shipping regulations.
Import duties and taxes are generally the responsibility of the recipient unless a prepaid import service is available and selected at checkout. Unfortunately, not all destinations and shipments are eligible for this option.
Customs authorities and carriers may also carry out their own inspections and apply additional charges. These decisions are outside our control, and we appreciate that the resulting costs can be disappointing when they exceed expectations.
We are sorry that your experience has left you feeling that our service was not good value. We always aim to make the forwarding process as clear as possible and appreciate your feedback.
Unverified Customer
14 October 2026
Unknown Shipment Details
Support if very friendly, reply-rate is great. I worked with a number of forwarders but forward2me is the only one I am sticking with for the future.
Thank you for your lovely feedback. It’s great to hear that our team has been so helpful and that you’ve chosen to continue using Forward2me after trying other forwarding services.
We really appreciate your support and look forward to helping with your future shipments.
We really appreciate your support and look forward to helping with your future shipments.
Unverified Customer
14 October 2026
Unknown Shipment Details
Dear F2me team,
I hope you are doing well. I'm asking because communication is extremely difficult...
As you know, i have 6 compact discs (CD/DVD) bought on Ebay US, that i would like to reship from the USA to FR.
1) You told me that i can't use Forward2me Cross border (although the weight, dimension, and content are not an issue...)
2) Since i can't use FedEx or UPS (because i only have a P.O. box and not a street address in EU), i asked you if i may send you a prepaid label for a reshipping inside the USA, which your terms and condition allow:
forward2me zendesk: 28780647936284
3) You said that i would need a repack option first and that i would have to pay for it.
4) I said OK, and ASKED you to confirm that if i pay you $18 =6x3$ for the repack AND provide you a prepaid label for domestic (within US) shipping then it will be OK.
5) You NEVER confirmed, and the free storage period is running...
Please avoid telling me that you are sorry or that the situation must have been frustating (i already know that...), but TAKE ACTION: answer the questions ASKED in a professional manner. For example, you may say: yes, please, send us $18 through Paypal using this Email xxxx using this reference xxx and then send us your prepaid label to the following Email xxx
Otherwise, i'm afraid i'll have to refer this situation to the BBB. Thanks for listening.
I hope you are doing well. I'm asking because communication is extremely difficult...
As you know, i have 6 compact discs (CD/DVD) bought on Ebay US, that i would like to reship from the USA to FR.
1) You told me that i can't use Forward2me Cross border (although the weight, dimension, and content are not an issue...)
2) Since i can't use FedEx or UPS (because i only have a P.O. box and not a street address in EU), i asked you if i may send you a prepaid label for a reshipping inside the USA, which your terms and condition allow:
forward2me zendesk: 28780647936284
3) You said that i would need a repack option first and that i would have to pay for it.
4) I said OK, and ASKED you to confirm that if i pay you $18 =6x3$ for the repack AND provide you a prepaid label for domestic (within US) shipping then it will be OK.
5) You NEVER confirmed, and the free storage period is running...
Please avoid telling me that you are sorry or that the situation must have been frustating (i already know that...), but TAKE ACTION: answer the questions ASKED in a professional manner. For example, you may say: yes, please, send us $18 through Paypal using this Email xxxx using this reference xxx and then send us your prepaid label to the following Email xxx
Otherwise, i'm afraid i'll have to refer this situation to the BBB. Thanks for listening.
Thank you for your feedback. We would like to look into this for you, but we have been unable to identify your account from the information in your review.
Please contact our team directly, quoting your account number, so we can locate your case and review the options for shipping your items.
Please contact our team directly, quoting your account number, so we can locate your case and review the options for shipping your items.
Unverified Customer
14 October 2026
Unknown Shipment Details
Avoid Forward2Me’s US service at all costs. I would rather pay more with another company than use this service again. It has been the worst forwarding experience I have had.
I first used Forward2Me’s US facility in July and again now. Never again. In July, I paid a premium expedited shipping fee to have a package delivered to them as I needed it quickly, only for their team to delay its release after incorrectly classifying it as “foodstuff.” I contacted them repeatedly, but replies took so long that, by the time the package was finally relabelled correctly, I had to pay for a second expedited delivery service rather than standard shipping to receive it on time. Instead of arriving three days before I needed it, it arrived on the morning of the day I needed it and I almost had to miss it completely. Forward2Me offered no compensation for the delay or the additional cost.
I am now experiencing the exact same problem with another package, containing the exact same product as the one in July. Once again, it has been incorrectly labelled as “foodstuff.” It took a full week for Forward2Me to respond to my emails, correct the classification, and release the package. When I then tried to arrange shipping, I was told I needed to pay for a “combine and repackage” service, despite the shipment being a single box. This suggests either that the package has been misclassified again, or that it has been opened and I am now being asked to pay for their mishandling.
I have written to them twice to ask them to correct this, but they have again failed to reply. The package has now been with them for two weeks and remains stuck in the US, while the 30-day free storage period continues to run. As a result, I will either have to pay for a repackaging service I should not need, or pay additional storage fees while waiting for them to resolve an issue they created.
Avoid their US service at all costs. Based on my experience, it feels less like a professional forwarding service and more like a company that creates problems and then charges customers to fix them.
I first used Forward2Me’s US facility in July and again now. Never again. In July, I paid a premium expedited shipping fee to have a package delivered to them as I needed it quickly, only for their team to delay its release after incorrectly classifying it as “foodstuff.” I contacted them repeatedly, but replies took so long that, by the time the package was finally relabelled correctly, I had to pay for a second expedited delivery service rather than standard shipping to receive it on time. Instead of arriving three days before I needed it, it arrived on the morning of the day I needed it and I almost had to miss it completely. Forward2Me offered no compensation for the delay or the additional cost.
I am now experiencing the exact same problem with another package, containing the exact same product as the one in July. Once again, it has been incorrectly labelled as “foodstuff.” It took a full week for Forward2Me to respond to my emails, correct the classification, and release the package. When I then tried to arrange shipping, I was told I needed to pay for a “combine and repackage” service, despite the shipment being a single box. This suggests either that the package has been misclassified again, or that it has been opened and I am now being asked to pay for their mishandling.
I have written to them twice to ask them to correct this, but they have again failed to reply. The package has now been with them for two weeks and remains stuck in the US, while the 30-day free storage period continues to run. As a result, I will either have to pay for a repackaging service I should not need, or pay additional storage fees while waiting for them to resolve an issue they created.
Avoid their US service at all costs. Based on my experience, it feels less like a professional forwarding service and more like a company that creates problems and then charges customers to fix them.
Unverified Customer
13 October 2026
Unknown Shipment Details
Terrible Terrible Terrible
Customer service takes 5 days to reply to emails
Their instructions are not clear. Do not answer all the questions asked.
Tell me that I cannot combine shipping, then ask me to select combine shipping to proceed. When I do, there are no options for me to select from.
26 parcels sitting in Germany of which some items have lapsed 10 days over 30 days free storage and still no progress on how to ship internationally.
I have used this company many years ago without an issue. I have also recently shipped items out of the UK without an issue. Germany however seems to be stuck.
The website is also not user friendly. When selecting multiple items to ship together there is no way to review which items were selected to arrange shipping (not that this is possible either) so you have to keep track of this. The selected items should be grouped into an outgoing folder so that you can manage that delivery independently rather than having to go back and ticking the items that were combined. An email suggesting the order is ready to be shipped takes you back to the website, not to the items that are ready to be shipped, so you have to go back and tick all the boxes/items again and go through the whole process.
Simple if it was 1 or 2 items but when dealing with multiple items it should be more user friendly.
Will be looking at another parcel forwarding company once I am done with this.
Customer service takes 5 days to reply to emails
Their instructions are not clear. Do not answer all the questions asked.
Tell me that I cannot combine shipping, then ask me to select combine shipping to proceed. When I do, there are no options for me to select from.
26 parcels sitting in Germany of which some items have lapsed 10 days over 30 days free storage and still no progress on how to ship internationally.
I have used this company many years ago without an issue. I have also recently shipped items out of the UK without an issue. Germany however seems to be stuck.
The website is also not user friendly. When selecting multiple items to ship together there is no way to review which items were selected to arrange shipping (not that this is possible either) so you have to keep track of this. The selected items should be grouped into an outgoing folder so that you can manage that delivery independently rather than having to go back and ticking the items that were combined. An email suggesting the order is ready to be shipped takes you back to the website, not to the items that are ready to be shipped, so you have to go back and tick all the boxes/items again and go through the whole process.
Simple if it was 1 or 2 items but when dealing with multiple items it should be more user friendly.
Will be looking at another parcel forwarding company once I am done with this.
I'm sorry for the frustration and delays you have experienced with your shipments from Germany. We understand that you have been trying to arrange shipping for several weeks and that our communication has not been as clear or timely as it should have been.
We appreciate you explaining the difficulties you have encountered, both with the shipping process and the website. We recognise that you need clear instructions and a practical solution, particularly when managing a large number of parcels.
I am personally looking into your case to help establish why shipping options are not appearing and to get your parcels moving as quickly as possible. We will also waive the storage charges incurred while you have been trying to resolve this with us.
We are sorry that we have let you down on this occasion, particularly as you have used Forward2me successfully in the past. We want to put this right and provide you with a clear way forward.
We appreciate you explaining the difficulties you have encountered, both with the shipping process and the website. We recognise that you need clear instructions and a practical solution, particularly when managing a large number of parcels.
I am personally looking into your case to help establish why shipping options are not appearing and to get your parcels moving as quickly as possible. We will also waive the storage charges incurred while you have been trying to resolve this with us.
We are sorry that we have let you down on this occasion, particularly as you have used Forward2me successfully in the past. We want to put this right and provide you with a clear way forward.
Consumer
13 October 2026
FedEx Connect Plus
C
I had multiple orders which were combined together in one box and well packaged with eco friendly material. Shipped fast and the price was fair. No complaints.
Thank you for your great review.
We're pleased to hear that your orders were successfully combined, carefully packaged using eco-friendly materials, and shipped quickly at a fair price.
It's great to know everything went smoothly, and we really appreciate you choosing forward2me.
We're pleased to hear that your orders were successfully combined, carefully packaged using eco-friendly materials, and shipped quickly at a fair price.
It's great to know everything went smoothly, and we really appreciate you choosing forward2me.
Unverified Customer
13 October 2026
Unknown Shipment Details
Extremely frustrating customer service and unresolved shipping issues
My experience with this company has been extremely disappointing. My parcel purchased through eBay, was incorrectly flagged as a second-hand item and subsequently marked as fragile, supposedly requiring repackaging before shipping.
Despite contacting customer support multiple times through WhatsApp, the issue remains unresolved. One employee removed the second-hand designation from my profile, but the parcel is still flagged as fragile and requires repackaging. This makes absolutely no sense, as the item is brand new, unopened, and already adequately packaged by the seller.
What makes this experience even worse is that I specifically want to preserve the original packaging, and the repackaging option comes with significantly higher shipping costs. I should not have to pay extra for an unnecessary service that I neither requested nor consented to.
The communication has been extremely unproductive, with multiple messages leading nowhere and no proper resolution or clear explanation. Instead of addressing the problem, I am left unable to proceed with shipping my parcel.
A company should not create unnecessary obstacles for its customers and then fail to resolve them when contacted. I expect better customer service, clear communication, and a practical solution rather than being forced into an expensive option I do not want.
Based on this experience, I cannot recommend their service. I hope they take customer complaints more seriously and resolve this issue instead of continuing to waste their customers' time.
Edit: Your approach should not be based solely on what your employees think about my parcel. It remains my property, which I have paid for, and I should retain the right to decide how it is handled.
If your team believes that additional packaging or repackaging is necessary, you should suggest the option, explain the reasons, clearly inform me of any additional costs, and allow me to decide whether to proceed. You should not impose an expensive service without giving me the choice to ship my parcel as it is, especially when the item is brand new, unopened, and already adequately packaged by the seller.
Furthermore, your customer support should be able to resolve such issues promptly and provide clear answers, rather than leaving customers unable to ship their parcels while receiving no effective assistance.
The fact that you eventually removed the restrictions and acknowledged that the additional requirements were unnecessary does not change the fact that I had to spend considerable time and effort resolving an issue that should never have occurred in the first place.
My experience with this company has been extremely disappointing. My parcel purchased through eBay, was incorrectly flagged as a second-hand item and subsequently marked as fragile, supposedly requiring repackaging before shipping.
Despite contacting customer support multiple times through WhatsApp, the issue remains unresolved. One employee removed the second-hand designation from my profile, but the parcel is still flagged as fragile and requires repackaging. This makes absolutely no sense, as the item is brand new, unopened, and already adequately packaged by the seller.
What makes this experience even worse is that I specifically want to preserve the original packaging, and the repackaging option comes with significantly higher shipping costs. I should not have to pay extra for an unnecessary service that I neither requested nor consented to.
The communication has been extremely unproductive, with multiple messages leading nowhere and no proper resolution or clear explanation. Instead of addressing the problem, I am left unable to proceed with shipping my parcel.
A company should not create unnecessary obstacles for its customers and then fail to resolve them when contacted. I expect better customer service, clear communication, and a practical solution rather than being forced into an expensive option I do not want.
Based on this experience, I cannot recommend their service. I hope they take customer complaints more seriously and resolve this issue instead of continuing to waste their customers' time.
Edit: Your approach should not be based solely on what your employees think about my parcel. It remains my property, which I have paid for, and I should retain the right to decide how it is handled.
If your team believes that additional packaging or repackaging is necessary, you should suggest the option, explain the reasons, clearly inform me of any additional costs, and allow me to decide whether to proceed. You should not impose an expensive service without giving me the choice to ship my parcel as it is, especially when the item is brand new, unopened, and already adequately packaged by the seller.
Furthermore, your customer support should be able to resolve such issues promptly and provide clear answers, rather than leaving customers unable to ship their parcels while receiving no effective assistance.
The fact that you eventually removed the restrictions and acknowledged that the additional requirements were unnecessary does not change the fact that I had to spend considerable time and effort resolving an issue that should never have occurred in the first place.
UPDATED RESPONSE:
Thank you for updating your review. We understand your concerns and agree that where additional packaging or repacking is recommended, the reasons and any associated costs should be clearly explained so customers can make an informed decision.
We're sorry for the time and effort you had to spend resolving this issue. While our intention is to ensure parcels are suitable for international transit, we recognise the importance of clear communication and providing appropriate options.
We appreciate your feedback and will use it to help improve how these situations are handled in future.
PREVIOUS REPLY>
We're sorry for the frustration and delays this has caused. Having reviewed the package, I can confirm that both the second-hand and repacking tags have now been removed, and you are free to proceed with shipping without these restrictions.
Our warehouse team can sometimes take a cautious approach with items that may be collectible, as their intention is to ensure goods are properly protected for international transit. However, we appreciate that in this case, the additional requirements were unnecessary.
We apologise for the inconvenience and appreciate you bringing this to our attention.
Thank you for updating your review. We understand your concerns and agree that where additional packaging or repacking is recommended, the reasons and any associated costs should be clearly explained so customers can make an informed decision.
We're sorry for the time and effort you had to spend resolving this issue. While our intention is to ensure parcels are suitable for international transit, we recognise the importance of clear communication and providing appropriate options.
We appreciate your feedback and will use it to help improve how these situations are handled in future.
PREVIOUS REPLY>
We're sorry for the frustration and delays this has caused. Having reviewed the package, I can confirm that both the second-hand and repacking tags have now been removed, and you are free to proceed with shipping without these restrictions.
Our warehouse team can sometimes take a cautious approach with items that may be collectible, as their intention is to ensure goods are properly protected for international transit. However, we appreciate that in this case, the additional requirements were unnecessary.
We apologise for the inconvenience and appreciate you bringing this to our attention.
Unverified Customer
12 October 2026
Unknown Shipment Details
Extremely slow customer service, who is at best patronizing/snobbish and scornful at worst. Also, don't be fooled by the estimation prices given online. You'll end up paying 3 or 4 times more, even if the dimension and weight of the parcel is accurate. Just a simple advise: stay far, as far as you can, from these people.
We're sorry to hear that you've had such a disappointing experience with Forward2me.
We'd appreciate the opportunity to look into your concerns regarding our customer service and shipping costs, but we haven't been able to identify your account from the information provided.
If you could share some further details with us, we'll be happy to investigate and address your concerns.
We'd appreciate the opportunity to look into your concerns regarding our customer service and shipping costs, but we haven't been able to identify your account from the information provided.
If you could share some further details with us, we'll be happy to investigate and address your concerns.
Unverified Customer
12 October 2026
Unknown Shipment Details
Aimee is wonderful. She has been a great help with my packages. I’m so glad I found this company that will ship to me in the USA. Lifesavers. Thank you all. Sean.
Thank you so much for your wonderful feedback! We're delighted to hear that you've had a great experience with our service and that Aimee has been able to help you with your packages.
We'll be sure to share your kind words with Aimee. It means a lot to our team to know we're making a difference and helping you get the items you need delivered to the USA.
We'll be sure to share your kind words with Aimee. It means a lot to our team to know we're making a difference and helping you get the items you need delivered to the USA.
Ai
12 October 2026
DHL Express Worldwide
A
Thank you for good service
Thank you for your kind feedback. We're pleased to hear you've been happy with our service and appreciate you choosing Forward2me.
Unverified Customer
12 October 2026
Unknown Shipment Details
No response to my email, German office always tell you high volume and busy. If you get response in 10 days you are lucky one.
Hi,
We're sorry to hear that you've had difficulty getting a response from our team.
We understand how frustrating it is to be left waiting for an update.
We'd like to look into this further and will reach out to you directly to see if you have any outstanding queries we can help with.
We're sorry to hear that you've had difficulty getting a response from our team.
We understand how frustrating it is to be left waiting for an update.
We'd like to look into this further and will reach out to you directly to see if you have any outstanding queries we can help with.
Unverified Customer
11 October 2026
Unknown Shipment Details
Forward2me force me to use UPS or FEDEX which isn't an option for me since i have a P.O Box, and refuse to let me use Forward2me Cross border although my package is eligible in terms of weight, content and value.
There tickets system are useless and the only answers i get after waiting several days miss the point. I just get messages that explains me how to use their website.
I will GLADLY update my rating in case a HUMAIN being bring a satisfactory solution to this issue.
There tickets system are useless and the only answers i get after waiting several days miss the point. I just get messages that explains me how to use their website.
I will GLADLY update my rating in case a HUMAIN being bring a satisfactory solution to this issue.
We're sorry to hear about your experience and understand your frustration with the available shipping options and the responses you've received from our team.
We'd appreciate the opportunity to look into this for you and understand why Cross Border isn't available for your shipment. We want to make sure your concerns are properly reviewed, so please get in touch with our team with your account details if you haven't already done so.
Thank you for bringing this to our attention. We hope we can help find a suitable solution.
We'd appreciate the opportunity to look into this for you and understand why Cross Border isn't available for your shipment. We want to make sure your concerns are properly reviewed, so please get in touch with our team with your account details if you haven't already done so.
Thank you for bringing this to our attention. We hope we can help find a suitable solution.
Unverified Customer
11 October 2026
Unknown Shipment Details
Really happy with the service from Forward2me! I used their German warehouse, and the whole process was smooth and easy. Aimee was very helpful and quick to respond to my questions. She explained the shipping options clearly and helped me get everything sorted without any hassle. The shipping process went well, and I received all my items in good condition. Overall, a great experience with excellent customer service. Thanks again, Aimee!
Thank you for your lovely feedback. We’re delighted to hear that everything went smoothly with your shipment from our German warehouse and that your items arrived safely.
We’ll be sure to pass your kind words on to Aimee. It’s great to hear that she made the process easy for you and helped you find the right shipping option.
Thank you for choosing Forward2me. We really appreciate your support and look forward to helping you again.
We’ll be sure to pass your kind words on to Aimee. It’s great to hear that she made the process easy for you and helped you find the right shipping option.
Thank you for choosing Forward2me. We really appreciate your support and look forward to helping you again.
Unverified Customer
10 October 2026
Unknown Shipment Details
Great services and company, thank you very much and many thanks to Aimee for helping answering my questions..
Thank you for your kind review. We’re pleased to hear that you’re happy with our service and that Aimee was able to answer your questions and help you along the way.
We’ll be sure to pass your thanks on to Aimee. Thank you for choosing forward2me, and we look forward to helping you with your future shipments.
We’ll be sure to pass your thanks on to Aimee. Thank you for choosing forward2me, and we look forward to helping you with your future shipments.
Eric Shang-Ping Dai
10 October 2026
FedEx Connect Plus
ESD
Repacking charges are expensive with not much extra protection but the availability and locations of the warehouses make it easy to get a hold of any product. I mainly use the service to ship trading cards. Their customer service is great, I have been helped once via live chat agent and they helped me delay an order that was waiting on more shipments to the UK warehouse.
Thank you for your feedback. We're pleased that you find our warehouse locations convenient and that our customer service team has been able to help with your shipments.
Our repacking service is designed to prepare parcels for safe international transit, and we aim to provide suitable protection for the items being shipped.
We appreciate your comments about the padding, and if you feel your parcels could benefit from additional protection, please contact our customer service team so we can review your requirements and see how we can improve this for you.
Thank you for choosing forward2me. We value your feedback and appreciate your continued support.
Our repacking service is designed to prepare parcels for safe international transit, and we aim to provide suitable protection for the items being shipped.
We appreciate your comments about the padding, and if you feel your parcels could benefit from additional protection, please contact our customer service team so we can review your requirements and see how we can improve this for you.
Thank you for choosing forward2me. We value your feedback and appreciate your continued support.
Unverified Customer
10 October 2026
Unknown Shipment Details
I used forward2me for a shipment of wine from Germany to Hong Kong and was very impressed with the service.
Communication was clear and fast – the support team (especially CX) explained the alcohol shipping rules, repacking, and insurance limitations in detail so I knew exactly what to expect. My parcel was repacked securely, shipped by UPS, and arrived in good condition.
Overall, a reliable and professional forwarding service that I would happily use again and recommend to others.
Communication was clear and fast – the support team (especially CX) explained the alcohol shipping rules, repacking, and insurance limitations in detail so I knew exactly what to expect. My parcel was repacked securely, shipped by UPS, and arrived in good condition.
Overall, a reliable and professional forwarding service that I would happily use again and recommend to others.
Thank you for your detailed review. We’re delighted to hear that your wine shipment from Germany to Hong Kong went smoothly and arrived safely.
We’re pleased that our team was able to explain the shipping requirements, repacking process and insurance limitations clearly, helping you understand what to expect at each stage.
Thank you for your kind words and recommendation. We really appreciate your trust in forward2me and look forward to helping with your future shipments.
We’re pleased that our team was able to explain the shipping requirements, repacking process and insurance limitations clearly, helping you understand what to expect at each stage.
Thank you for your kind words and recommendation. We really appreciate your trust in forward2me and look forward to helping with your future shipments.
Hsu
10 October 2026
FedEx International Priority
H
Well-packaged but hope the shipping fee could be lower
Thank you for your feedback. We’re pleased to hear that your items were well packaged.
We understand that shipping costs are an important consideration. We work closely with our courier partners to offer competitive rates and always aim to repack parcels as efficiently as possible to help keep costs down, while ensuring your items are protected during transit.
Thank you for choosing forward2me. We appreciate your feedback and hope to help you again in the future.
We understand that shipping costs are an important consideration. We work closely with our courier partners to offer competitive rates and always aim to repack parcels as efficiently as possible to help keep costs down, while ensuring your items are protected during transit.
Thank you for choosing forward2me. We appreciate your feedback and hope to help you again in the future.
Unverified Customer
09 October 2026
Unknown Shipment Details
I was referred to Forward2Me to assist with getting Products from UK sent to NZ , The Team @F2M Honey and MAricris where so helpful to make sure i had all the correct documents inplace to meet Import and Customs controls into NZ . There Online system is very user friendly and when additional information was required they reached out to me directly to assist - I highly recommend there services and I will personally continue to use them as my freight forwarder from the UK - I see that they also have other locations around the world so i would highly rate them as a global partner , THANKS TEAM
Thank you for such a fantastic review and for choosing forward2me as your trusted forwarding partner.
We're delighted we could help you ship your goods from the UK to New Zealand and guide you through the documentation needed for customs clearance.
Honey and Maricris will be pleased to hear your feedback. We know that international shipping can involve a lot of paperwork, so our team works hard to make the process as straightforward as possible, with personal support whenever it's needed.
We're glad you find our online system easy to use and that you're happy with our service.
With forwarding locations around the world, we look forward to supporting your future shipments and helping you shop internationally with confidence.
Thank you for recommending forward2me.
We're delighted we could help you ship your goods from the UK to New Zealand and guide you through the documentation needed for customs clearance.
Honey and Maricris will be pleased to hear your feedback. We know that international shipping can involve a lot of paperwork, so our team works hard to make the process as straightforward as possible, with personal support whenever it's needed.
We're glad you find our online system easy to use and that you're happy with our service.
With forwarding locations around the world, we look forward to supporting your future shipments and helping you shop internationally with confidence.
Thank you for recommending forward2me.
Unverified Customer
09 October 2026
Unknown Shipment Details
This is my first time using Forward2me. It has been a great experience. My personal shopper, Gerie has been great. Gerie has answered all my questions about my order, very efficient and responsive.
Thank you for choosing forward2Me for your first forwarding experience. We're delighted to hear it's been a positive one.
Gerie will be very pleased to know how helpful and responsive she has been. We want our customers to feel supported throughout the process, especially when using our service for the first time, so it's great to hear she has made everything straightforward for you.
We appreciate your feedback and look forward to helping you with your future international shipments.
Gerie will be very pleased to know how helpful and responsive she has been. We want our customers to feel supported throughout the process, especially when using our service for the first time, so it's great to hear she has made everything straightforward for you.
We appreciate your feedback and look forward to helping you with your future international shipments.
Unverified Customer
09 October 2026
Unknown Shipment Details
I was referred to Forward2Me to assist with getting Products from UK sent to NZ , The Team @F2M Honey and MAricris where so helpful to make sure i had all the correct documents inplace to meet Import and Customs controls into NZ . There Online system is very user friendly and when additional information was required they reached out to me directly to assist - I highly recommend there services and I will personally continue to use them as my freight forwarder from the UK - I see that they also have other locations around the world so i would highly rate them as a global partner , THANKS TEAM
Unverified Customer
08 October 2026
Unknown Shipment Details
The site has it's issues but Nica in customer support was fantastic and sorted any issues extremely quickly. The warehouse repacked my package extremely well and it arrived in perfect condition thanks to that. Will use them again. Thanks Nica.
Thank you for your feedback. We’re sorry there were some issues along the way, but we’re pleased that Nica was able to resolve them quickly and provide the support you needed.
We’ll make sure Nica receives your kind words. It’s also great to hear that our warehouse team repacked your parcel carefully and that everything arrived in perfect condition.
Thank you for giving forward2me another chance. We really appreciate your support and look forward to helping you with your next shipment.
We’ll make sure Nica receives your kind words. It’s also great to hear that our warehouse team repacked your parcel carefully and that everything arrived in perfect condition.
Thank you for giving forward2me another chance. We really appreciate your support and look forward to helping you with your next shipment.
Julian
08 October 2026
UPS Standard Single
J
Everything was perfect, from the personal shopper to the storage and the delivery. Great work! 👌
Thank you for your lovely feedback. We're delighted to hear that everything went smoothly, from personal shopping and storage through to delivery.
At forward2Me, we aim to make international shopping and shipping as easy and convenient as possible, so it's great to know you were happy with the whole experience.
We appreciate your support and look forward to helping you with your future shipments.
At forward2Me, we aim to make international shopping and shipping as easy and convenient as possible, so it's great to know you were happy with the whole experience.
We appreciate your support and look forward to helping you with your future shipments.
Thorsteinn Thorsteinsson
08 October 2026
FedEx International Economy
TT
Quick delivery
Thank you for your feedback.
We're pleased to hear your delivery arrived quickly and that you're happy with our service.
At forward2me, we aim to make international shipping as smooth and efficient as possible.
We appreciate you choosing us and look forward to helping with your future shipments.
We're pleased to hear your delivery arrived quickly and that you're happy with our service.
At forward2me, we aim to make international shipping as smooth and efficient as possible.
We appreciate you choosing us and look forward to helping with your future shipments.
Unverified Customer
07 October 2026
Unknown Shipment Details
Being formard2me user for a long time I've used almost all of their warehouses. The best so far is in the UK! Packages are processed very quickly (most of the time within a day). I'm usually combining multiple packages to save from shipping and the final package is compact and very well packed. Shipping prices are still great. Also, it's worth mentioning that I'm very satisfied with the customer service.
Andrea
07 October 2026
FedEx Regional Economy
A
Great service, fair prices, and quick shipping to Hungary.
Thank you for your review. We're pleased to hear you were happy with our service, pricing and delivery to Hungary.
We look forward to helping you again soon.
We look forward to helping you again soon.
Unverified Customer
05 October 2026
Unknown Shipment Details
I used Forward2Me to send a shipment to the US from a UK retailer that could not ship to the US directly. Signing up was very quick and easy, and it was simple to have the retailer include my name and account number for Forward2Me on the shipment when they sent it.
The dashboard, update emails, etc. all made the process pretty seamless. I liked that I received live quotes for shipping options. It did take a few days for Forward2Me to consolidate my package, but they provided daily updates of where I was in their queue, which was helpful.
I had Forward2Me prepay the customs duties to streamline the process on the way into the US.
The customs duties on my items seemed a little high, but it wasn't worth spending time determining why.
Their fee to handle that process was reasonable.
When Fedex flagged my package as requiring a special form from me (it was a shipment of children's clothes, and there are apparently safety disclosure requirements), Rose from Forward2Me followed up to make sure I'd seen the FedEx request and if I needed assistance.
The package arrived quickly and safely and the experience was excellent from start to finish.
I would not hesitate to use them again if I need anything sent from the UK to the US.
The dashboard, update emails, etc. all made the process pretty seamless. I liked that I received live quotes for shipping options. It did take a few days for Forward2Me to consolidate my package, but they provided daily updates of where I was in their queue, which was helpful.
I had Forward2Me prepay the customs duties to streamline the process on the way into the US.
The customs duties on my items seemed a little high, but it wasn't worth spending time determining why.
Their fee to handle that process was reasonable.
When Fedex flagged my package as requiring a special form from me (it was a shipment of children's clothes, and there are apparently safety disclosure requirements), Rose from Forward2Me followed up to make sure I'd seen the FedEx request and if I needed assistance.
The package arrived quickly and safely and the experience was excellent from start to finish.
I would not hesitate to use them again if I need anything sent from the UK to the US.
Thank you for taking the time to leave such a detailed review. We’re really pleased to hear that you found the process straightforward and that the regular updates and live shipping quotes were helpful.
It’s also great to hear that Rose followed up with you when FedEx requested additional information and helped make sure everything was handled smoothly.
We’re delighted that your package arrived safely and quickly and that you had such a positive experience from start to finish. We really appreciate you choosing Forward2me and hope to help you again in the future.
It’s also great to hear that Rose followed up with you when FedEx requested additional information and helped make sure everything was handled smoothly.
We’re delighted that your package arrived safely and quickly and that you had such a positive experience from start to finish. We really appreciate you choosing Forward2me and hope to help you again in the future.