Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
13 March 2026
Unknown Shipment Details
JOYCE from the UK whareh
Jörg Ludwig
13 March 2026
DHL Express Worldwide
JL
Hat alles super geklappt, sehr empfehlenswert.
Unverified Customer
13 March 2026
Unknown Shipment Details
Associate JOYCE has been absolutely amazing to deal with. She has been quick to respond, and helped me take care of any issues I've had with shipping, in a swift and timely manner. She has been going above and beyond! The UK warehouse is the location, absolutely great customer service.
Unverified Customer
13 March 2026
Unknown Shipment Details
I ordered an item from a UK retail shop that wouldn't ship to Dublin . I found forward2me service and sent my item to them and gladly I received my item 2 days later at my address in Dublin. I just had to pay Irish customs tax and fees.
Thank you forward2me 😊
Thank you forward2me 😊
Unverified Customer
13 March 2026
Unknown Shipment Details
You guys are legends! Super helpful and incredibly fast. Thanks for making this so easy
Unverified Customer
13 March 2026
Unknown Shipment Details
You guys are legends! Super helpful and incredibly fast. Thanks for making this so easy
Unverified Customer
12 March 2026
Unknown Shipment Details
I got assistance within a few hours and the rep Joyce was very nice! My issue was resolved in minutes.
Unverified Customer
12 March 2026
Unknown Shipment Details
Always quality service. Customer support is amazing! JHE helped so much when I needed to process a challenging shipment. Thanks much!
Unverified Customer
11 March 2026
Unknown Shipment Details
So I bought an erstwilder brooch, faux rose hair clip, women’s halter top, and a pair or dolce and gabbana eyeglasses. All of that together weighs 0.45kg or less than a pound. They want to charge me 52 pounds/$70usd. That’s absolutely insane! It also says there is a queue of 576 people to combine and repack and I would have to wait on them first. So more storage days. They put my glasses as medication and restricted and didn’t mention anywhere on the website or after receiving the package that I needed to fill out a drop ball test for fedex to ship it. I filled it out and now the combine and repack only has dhl. Also I’m being forced to combine my packages because it says the glasses and women’s top has to be combined in order to ship. So their forcing me to combine packages and pay more. Not only that but they only offer dhl to me for the combine and repack and I’m forced to pay 70 dollars for a package that will weigh at most 1 pound. All the items I bought literally weigh next to nothing. I shouldn’t be charged this much for shipping. Please use ANY other forwarding service because they will force you to pay what they choose and screw you over in order to get your items. THAT is outright scamming customers. I’ve used other services and never had issues like these. You WILL be charged more than you should for your items. There are other services out there that will provide better service and MUCH CHEAPER SHIPPING OPTIONS. Forward2me is just scamming and price gouging customers for no reason.
Unverified Customer
11 March 2026
Unknown Shipment Details
I was struggling with the locating and shipping of my packages from Germany and from London via Forward2me. NICA sorted out all my issues seamlessly in the most efficient, effective, stress free way! Pleasure to work with her, always!!!
Thank you for sharing your experience! We’re glad to hear that Nica was able to assist you so efficiently and make the process stress-free. We’ll be sure to pass on your kind words—she’ll be delighted!
Unverified Customer
11 March 2026
Unknown Shipment Details
I recently used Forward2me to ship dangerous goods (DG) to Brunei, and the experience was seamless. Shipping these types of items can often be a logistical headache, but the team made it straightforward and stress-free.
A special mention to Nica, who handled my correspondence. She was incredibly helpful, responsive, and ensured I was kept in the loop throughout the entire process. It’s rare to find such dedicated support. If you need a reliable forwarder that can actually handle the tough stuff, I highly recommend them!
A special mention to Nica, who handled my correspondence. She was incredibly helpful, responsive, and ensured I was kept in the loop throughout the entire process. It’s rare to find such dedicated support. If you need a reliable forwarder that can actually handle the tough stuff, I highly recommend them!
Thank you so much for taking the time to share your experience! We’re glad to hear that your DG ( dangerous goods) shipment to Brunei went smoothly and that our team, especially Nica, was able to provide the support you needed.
Unverified Customer
10 March 2026
Unknown Shipment Details
Joyce sorted out a problem I had with the German warehouse payment system. She was courteous, efficient and very helpful and my issue was dealt with promptly.
I highly recommend Forward2me's customer service if their employee, Joyce, is anything to go by.
I highly recommend Forward2me's customer service if their employee, Joyce, is anything to go by.
Thank you for your kind words! We’re delighted to hear that Joyce was able to assist you so efficiently and courteously. We’ll be sure to pass on your compliments to her.
Unverified Customer
10 March 2026
Unknown Shipment Details
I am the client, and my purchasing agent has been chasing for over a month. I will begin legal proceeding with-in 7 days. I will not only be coming for a resolution, but make every effort to ensure these types of scam companies are called out. I also believe TrustPilot needs to find a way to verify that these 5-star reviews are actually genuine. Lorrie Bradwell posted on March 3rd, and no response. She started doing follow-up on Feb 17th and she has yet to receive a response.
bernard
09 March 2026
UPS Standard Single
B
very very professionel forward2me !!!!!
Thank you very much for your kind words and for taking the time to share your feedback. We truly appreciate it.
At forward2me, we always strive to provide a professional and reliable service, so it’s great to hear that your experience reflected that. Your support means a lot to our team.
At forward2me, we always strive to provide a professional and reliable service, so it’s great to hear that your experience reflected that. Your support means a lot to our team.
Rahima Naykal
09 March 2026
DHL Express Worldwide
RN
Thanks so much for your help and good service
Thank you for your feedback. We’d be happy to review your account and the recent charges with you to ensure everything is clear and accurate. We will send you an email personally to discuss.
Unverified Customer
09 March 2026
Unknown Shipment Details
The service at the USA Warehouse was amazing. Joyce gave me clear instructions and helped me through the personal shopper service. They also prepared and shipped my package very quickly.
Unverified Customer
09 March 2026
Unknown Shipment Details
Very bad service and more expensive
We take all feedback seriously. We will send an email to discuss this further.
Unverified Customer
09 March 2026
Unknown Shipment Details
The service was very bad and very expensive, and I am completely dissatisfied with using it because they charge me over 150 % over the item price and another service give me a cheaper price
Unverified Customer
08 March 2026
Unknown Shipment Details
i had two parcels of mine that were delivered at the old address in the USA, and i let the UK team know about that, the UK team were very patient and held my hand all the way especially Honey, she kept me updated on the progress to retrieve my parcels at the old warehouse in the USA. I am happy to tell that both my parcels were successfully retrieved and Honey to the end of the retrieval into my correct USA address is still checking if everything is in line. I am a proud client and really appreciate the dedication the UK team are to their serving their clienetelle dilligently and garcefully so. this review is extended to the rest of the team in the UK office, that includes Maricris, Bridgette and Vanessa
Thank you so much for sharing your experience! We’re glad to hear that both of your parcels were successfully retrieved and delivered to the correct address.
Honey and the UK team—Maricris, Bridgette, and Vanessa—will be especially happy to hear your kind words. Your recognition of their dedication and support means a lot to all of us.
Honey and the UK team—Maricris, Bridgette, and Vanessa—will be especially happy to hear your kind words. Your recognition of their dedication and support means a lot to all of us.
Nicchi Francesco
07 March 2026
UPS Standard Single
NF
Perfect forwarder. Fast shipping and impeccable packaging. Fair shipping prices.
Thank you so much for your kind words! We're glad to hear that you were happy with our shipping speed, packaging, and pricing. Your feedback really means a lot to us.
Unverified Customer
07 March 2026
Unknown Shipment Details
I’m very impressed with their fast response and the way they handled everything so carefully despite being very busy. As a first-time user of international forwarding, I was a bit nervous, but their constant email updates made me feel very secure. Thank you for the amazing support!
Thank you for your 5-star review!
We appreciate your business with us.
^NB
We appreciate your business with us.
^NB
Unverified Customer
06 March 2026
Unknown Shipment Details
UPDATE 09-03-2026: A representative stepped in on Friday probably due to Trustpilot review. They organised a DHL Economy Select shipping option: €108.45
I have not been told if any items were removed from the parcel for this or if the 'dangerous goods' classification still stands, the price breakdown itemisation marks this as €0.00.
I won't be able to update on that until I receive the package...if I receive it, at which time I'll update this review again for fairness.
Hopefully they have not pulled the CO2 canisters out of the airbag, if they have done that they have ruined it. In fact for €108.45 I expect to get everything that arrived originally - NO RESPONSE ON THAT.
It's still a very expensive delivery service whichever way this pans out. You should not have to drag these things into a public review to get a semblance of fair play.
At the end of the day fc-moto could make these exact goods take the same route for €17.99, there is a lot of skullduggery going on with pricing/handling to get max profitability.
And on the skullduggery aspect forward2me asked again for the same shipment details concerning this review that I posted with the original review, so they have them yet need them again? Reason: If I had not replied within 3 days the review gets taken down, pretty sneaky but get up earlier ;)
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Pricing from Germany to Ireland calculator looks great.
In practice you need to very careful about what your package contains. As soon as anything fairly innocuous is found they will slap on a 'dangerous goods' & you will enter a extremely slow, untransparent process of exorbitant shipping offers with unanswered questions.
My parcel contained a tyre repair kits with 3 16gm CO2 canisters - the ones which fit in your hand & go in sodastream makers. It's the air you breathe out in compressed form, there isn't really a safer gas/size.
The other thing my parcel contained was a motorbike airbag, again this has 2 compressed CO2 canisters.
Now I'm not arguing that these can legitimately be marked 'dangerous goods'
Apart from that they was a small bag, a lever & thermal shield -
Weight (kg)
4.12
Dimensions (cm)
42 x 61 x 21
Value
€400.22
Support came back with these quotes
DHL Express Worldwide €237.02
FedEx International Priority €130.26
Yet their own pricing calculator says price a parcel of the same weight & dimensions going from Germany to Ireland containing a laptop with battery (also dangerous goods) it costs €59.77+VAT = €73.52
I asked for an option that is more reasonable like this - economy / by road / limited quantity with the DHL surcharge €25/€27
Article (no links allowed)
16574578080796-Can-you-ship-dangerous-goods-from-the-Germany-Warehouse
This was completely ignored by support along with any request for a call to discuss.
Had I bought the same contents from fc-moto.de(the airbag was €80 more expensive than the one I sourced & had sent to to forward2me) the shipping is listed at €17.99. They are a huge moto retailer who would absolutely be certified in sending batteries etc, I have used them in the past for batteries, they partner with DHL as forward2me do.
Yet forward2me gave no DHL option, despite DHL being specifically noted in the linked article about dangerous good. No economy option was given.
Unless I want to enter the phase of paying for storage & eventually saying goodbye to this parcel & the €430 is cost then I have to pay for this shakedown price which is fairly obvious they are making a good premium on & not providing me with a sane economy alternative.
So think twice before you order that thing with a small gas cylinder or a electronic device with a battery, they will absolutely do a shakedown with a preferred shipping partner like FedEx with max profit. And you'll be horribly out of pocket for not using a more traditional purchase route.
I have not been told if any items were removed from the parcel for this or if the 'dangerous goods' classification still stands, the price breakdown itemisation marks this as €0.00.
I won't be able to update on that until I receive the package...if I receive it, at which time I'll update this review again for fairness.
Hopefully they have not pulled the CO2 canisters out of the airbag, if they have done that they have ruined it. In fact for €108.45 I expect to get everything that arrived originally - NO RESPONSE ON THAT.
It's still a very expensive delivery service whichever way this pans out. You should not have to drag these things into a public review to get a semblance of fair play.
At the end of the day fc-moto could make these exact goods take the same route for €17.99, there is a lot of skullduggery going on with pricing/handling to get max profitability.
And on the skullduggery aspect forward2me asked again for the same shipment details concerning this review that I posted with the original review, so they have them yet need them again? Reason: If I had not replied within 3 days the review gets taken down, pretty sneaky but get up earlier ;)
--------------------------------------------------------
Pricing from Germany to Ireland calculator looks great.
In practice you need to very careful about what your package contains. As soon as anything fairly innocuous is found they will slap on a 'dangerous goods' & you will enter a extremely slow, untransparent process of exorbitant shipping offers with unanswered questions.
My parcel contained a tyre repair kits with 3 16gm CO2 canisters - the ones which fit in your hand & go in sodastream makers. It's the air you breathe out in compressed form, there isn't really a safer gas/size.
The other thing my parcel contained was a motorbike airbag, again this has 2 compressed CO2 canisters.
Now I'm not arguing that these can legitimately be marked 'dangerous goods'
Apart from that they was a small bag, a lever & thermal shield -
Weight (kg)
4.12
Dimensions (cm)
42 x 61 x 21
Value
€400.22
Support came back with these quotes
DHL Express Worldwide €237.02
FedEx International Priority €130.26
Yet their own pricing calculator says price a parcel of the same weight & dimensions going from Germany to Ireland containing a laptop with battery (also dangerous goods) it costs €59.77+VAT = €73.52
I asked for an option that is more reasonable like this - economy / by road / limited quantity with the DHL surcharge €25/€27
Article (no links allowed)
16574578080796-Can-you-ship-dangerous-goods-from-the-Germany-Warehouse
This was completely ignored by support along with any request for a call to discuss.
Had I bought the same contents from fc-moto.de(the airbag was €80 more expensive than the one I sourced & had sent to to forward2me) the shipping is listed at €17.99. They are a huge moto retailer who would absolutely be certified in sending batteries etc, I have used them in the past for batteries, they partner with DHL as forward2me do.
Yet forward2me gave no DHL option, despite DHL being specifically noted in the linked article about dangerous good. No economy option was given.
Unless I want to enter the phase of paying for storage & eventually saying goodbye to this parcel & the €430 is cost then I have to pay for this shakedown price which is fairly obvious they are making a good premium on & not providing me with a sane economy alternative.
So think twice before you order that thing with a small gas cylinder or a electronic device with a battery, they will absolutely do a shakedown with a preferred shipping partner like FedEx with max profit. And you'll be horribly out of pocket for not using a more traditional purchase route.
Thank you for your thorough feedback. I completely understand your frustration regarding the charges and process for shipping items classified as dangerous goods (DG).
Our team has already addressed the issue, and we will continue assisting you via email.
Our team has already addressed the issue, and we will continue assisting you via email.
Unverified Customer
05 March 2026
Unknown Shipment Details
Their US warehouse is disastrously slow. The basic concept of the service seems great, but they just can't seem to actually process the packages through.
I had one package take 3 business days to get through their process, now a second package is already taking over 1 full week.
I'm not even having them combine packages or anything, would just want them to stick a new label on and ship the package straight out.
Having complained to their support, the response was simply "sorry, we received lots of packages".
I'm extremely dissatisfied.
Update: The package eventually shipped out the day after my initial review and arrived 3 days later. So the processing took overall 6 business days or 8 calendar days. The package ultimately sat longer in Delaware than the combined shipping time from China to Delaware and then from there to Europe.
The repacking added an extra layer of cardboard, but the original box was sturdy enough, I still don't think it was really necessary.
As a goodwill gesture, apologising for this delay, I was refunded the cost of this package's forward shipping. So I do at least appreciate this recognition, that the processing should not take this long and hopefully it will get better in the future.
Update2: In light of an outcome, that was ultimately good, other than the timeline and the assurances for better performance in the future, rating changed.
I had one package take 3 business days to get through their process, now a second package is already taking over 1 full week.
I'm not even having them combine packages or anything, would just want them to stick a new label on and ship the package straight out.
Having complained to their support, the response was simply "sorry, we received lots of packages".
I'm extremely dissatisfied.
Update: The package eventually shipped out the day after my initial review and arrived 3 days later. So the processing took overall 6 business days or 8 calendar days. The package ultimately sat longer in Delaware than the combined shipping time from China to Delaware and then from there to Europe.
The repacking added an extra layer of cardboard, but the original box was sturdy enough, I still don't think it was really necessary.
As a goodwill gesture, apologising for this delay, I was refunded the cost of this package's forward shipping. So I do at least appreciate this recognition, that the processing should not take this long and hopefully it will get better in the future.
Update2: In light of an outcome, that was ultimately good, other than the timeline and the assurances for better performance in the future, rating changed.
Thank you for your update. We’re glad to hear that the package eventually arrived safely and that you received the refund for the forward shipping as a goodwill gesture. We also appreciate your feedback regarding the repacking—it’s helpful to know that the original box was sufficient.
We truly value your understanding and your updated rating, and we hope to provide a more timely experience for your next shipment.
We are committed to improving processing times to prevent delays like this in the future.
We truly value your understanding and your updated rating, and we hope to provide a more timely experience for your next shipment.
We are committed to improving processing times to prevent delays like this in the future.
Unverified Customer
05 March 2026
Unknown Shipment Details
Not having a great experience at all. This is my 1st time using this company and the USA warehouse. Iv had to persistently chase up my deliveries and now due to an admin error on the customs declaration, I need to wait even longer on them rechecking my delivery. Its been a week of chasing and I have another 2 deliveries due at the back of this and im worried I have the same thing with that aswell. I doubt il use them again after I finally get these deliveries. Its now affecting my livelihood as they are sitting on my stock!!
Unverified Customer
05 March 2026
Unknown Shipment Details
Espero que ajude muitos outros !!
Deixo esta avaliação para alertar os mais desatentos que este serviço tem muito pouca qualidade um serviço de atendimento miserável, como se isso não seja já suficiente ainda correm o sério risco de ser extorquidos das mais diferentes formas, 1ª o guia Pricing é um apanha tontos, nunca o preço final será sequer parecido, pelo menos o dobro se tiver a sorte de não lhe eliminarem as opções mais económicas - 2º talvez tenha a sorte de as encomendas aumentarem peso sendo a mercadoria a mesma - 3º enviar uma encomenda e esta ser expedida sem processamento é uma história, aparece sempre um extra, "pacote danificado", "mal embalado", entre muitas outras razões ou mesmo só porque sim - 4º - Free Storage 30 dias sim , mas cuidado farão de tudo para que tanta demora em gerir o que seja acabem num ápice. 5º - as fotografias a entrada das encomendas nunca mostram o peso das mesmas, em caso de duvida solicite mais fotografias e a pagar, de lamentar que mesmo que a sua encomenda traga o peso marcado ou seja pesada pelo expeditor esse peso não confira. e muito mais coisas neste carrocel de emoções que é lidar com uma empresa assim. a minha experiência foram 5 encomendas, pensei seriamente que seria apenas entre uma e outra uma questão de oportunidade e escolhas , mas infelizmente é mesmo a raiz de funcionamento da empresa que está destinada a extorquir os mais inocentes e menos informados. Deixo Prints de uma das duas encomendas que faltam retirar dos armazéns desta empresa há mais de 12 dias a tentar faze-lo sem sucesso, os prints mostram a divergência entre pricing e o valor final solictado de transporte com opções limitadas para que o cliente gaste mais segundo um desculpa que seja mais conveniente. tenho também muitos outros prints de conversas e cada encomenda tudo bem organizado e datado se necessário para os mais curiosos. Espero que ajude muitos outros !!
Deixo esta avaliação para alertar os mais desatentos que este serviço tem muito pouca qualidade um serviço de atendimento miserável, como se isso não seja já suficiente ainda correm o sério risco de ser extorquidos das mais diferentes formas, 1ª o guia Pricing é um apanha tontos, nunca o preço final será sequer parecido, pelo menos o dobro se tiver a sorte de não lhe eliminarem as opções mais económicas - 2º talvez tenha a sorte de as encomendas aumentarem peso sendo a mercadoria a mesma - 3º enviar uma encomenda e esta ser expedida sem processamento é uma história, aparece sempre um extra, "pacote danificado", "mal embalado", entre muitas outras razões ou mesmo só porque sim - 4º - Free Storage 30 dias sim , mas cuidado farão de tudo para que tanta demora em gerir o que seja acabem num ápice. 5º - as fotografias a entrada das encomendas nunca mostram o peso das mesmas, em caso de duvida solicite mais fotografias e a pagar, de lamentar que mesmo que a sua encomenda traga o peso marcado ou seja pesada pelo expeditor esse peso não confira. e muito mais coisas neste carrocel de emoções que é lidar com uma empresa assim. a minha experiência foram 5 encomendas, pensei seriamente que seria apenas entre uma e outra uma questão de oportunidade e escolhas , mas infelizmente é mesmo a raiz de funcionamento da empresa que está destinada a extorquir os mais inocentes e menos informados. Deixo Prints de uma das duas encomendas que faltam retirar dos armazéns desta empresa há mais de 12 dias a tentar faze-lo sem sucesso, os prints mostram a divergência entre pricing e o valor final solictado de transporte com opções limitadas para que o cliente gaste mais segundo um desculpa que seja mais conveniente. tenho também muitos outros prints de conversas e cada encomenda tudo bem organizado e datado se necessário para os mais curiosos. Espero que ajude muitos outros !!
Unverified Customer
05 March 2026
Unknown Shipment Details
I had a wonderful experience with customer support. Nica was very helpful in resolving my shipping issue in no time. Thank you!”
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
05 March 2026
Unknown Shipment Details
Jhe was super gentle and polite while being able to quickly address all my inquiries and answer all my questions.
Thank you so much for your kind feedback! We're glad to hear that Jhe was able to assist you with both professionalism and care. We'll be sure to pass on your compliments—it's always encouraging for the team to know their efforts are appreciated.
Unverified Customer
04 March 2026
Unknown Shipment Details
This was so flawless that I had to come and give it a 5 star rating. Thank you!
Thank you so much for your kind words! ⭐️⭐️⭐️⭐️⭐️
We’re glad to hear you had a flawless experience, and your feedback means a lot to us. We look forward to serving you again soon!
We’re glad to hear you had a flawless experience, and your feedback means a lot to us. We look forward to serving you again soon!
Unverified Customer
04 March 2026
Unknown Shipment Details
Satisfied and they do what they say: they forwarded to me my package. BUT,BUT, BUT, they hold my package for 7 days at their US warehouse for no reason. I expected them to forward it to me the next day after they received it. No answer when I try to contact them. They offer to do the custom handling in my country (Norway) and pay the VAT (Norwegian sales tax) for a fee of $ 50. I let FedEx do this for a fee off $ 17. You cannot use their phone number for any security codes sent from the shop you buying from because their phone number is not monitored and it is a land line. You can use this service for that: esimplus. You can insure the package for a flat fee of $ 25, this is way too much for a package at a value off $ 99. It should be like 2-2,5 % of the value like some off their competitors does.
Unverified Customer
03 March 2026
Unknown Shipment Details
I was having issues with a lost package in the warehouse. Aimee sorted my issues out very swiftly after not getting anywhere initially. Thumbs up for her service, she derves a raise!
Thank you for sharing your experience. Could you please provide the email address linked to your account or the account ID, so we can look into this further? Alternatively, you may raise the matter directly with Aims from our team to review what happened and see if we can find a resolution.
Unverified Customer
02 March 2026
Unknown Shipment Details
NO COMMUNICATION!
I purchased some goods for my Client and sent them through to Forward2me to be consolidated and shipped on to my Client overseas. From what I have discovered, 3 packages were delivered to them. They consolidated 2 packages, and took 2 of 16 pieces of the 3rd package and placed it into the consolidated package, which shipped and was received by my Client. The package of 16 pieces was the greater expense of goods we had purchased, and 14 of these pieces are still sitting in their warehouse. We paid in full for the shipping, taxes and duties of everything we had purchased, but received about 1/3 of the goods.
I requested Help a number of times while signing up with no response. I muddled my way through the system with requesting help via email on 1/19. I finally received 1 response on 2/4 with no information, no help. I have been making requests since 1/19. Have requested Help from their website Help Button, on their missing page, numerous Urgent Emails, called and was placed into voicemail where I left a message. ALL with NO RESPONCE.
I purchased some goods for my Client and sent them through to Forward2me to be consolidated and shipped on to my Client overseas. From what I have discovered, 3 packages were delivered to them. They consolidated 2 packages, and took 2 of 16 pieces of the 3rd package and placed it into the consolidated package, which shipped and was received by my Client. The package of 16 pieces was the greater expense of goods we had purchased, and 14 of these pieces are still sitting in their warehouse. We paid in full for the shipping, taxes and duties of everything we had purchased, but received about 1/3 of the goods.
I requested Help a number of times while signing up with no response. I muddled my way through the system with requesting help via email on 1/19. I finally received 1 response on 2/4 with no information, no help. I have been making requests since 1/19. Have requested Help from their website Help Button, on their missing page, numerous Urgent Emails, called and was placed into voicemail where I left a message. ALL with NO RESPONCE.
We have received your message and want to assure you that we are reviewing the situation carefully. Your concerns regarding the consolidation of your packages, the missing items, and the lack of timely communication are being taken seriously.
Our team will investigate this matter in detail and will get back to you with an update as soon as possible.
Our team will investigate this matter in detail and will get back to you with an update as soon as possible.
Unverified Customer
02 March 2026
Unknown Shipment Details
Very Slow !!!
They send packages after 5 to 7 Days after I paid, make you frustrated 🥴
They send packages after 5 to 7 Days after I paid, make you frustrated 🥴
Thank you for sharing your experience. Could you please provide the email address linked to your account or the account ID, so we can look into this further? Alternatively, you may raise the matter directly with Aims from our team to review what happened and see if we can find a resolution.
Julie Leyva
01 March 2026
FedEx International Economy
JL
Excellent service! Will definitely use them in the future. Great communication and easy to work with!
Thank you for your wonderful feedback! We’re glad to hear that you had a great experience with Forward2Me and found our communication clear and the process easy.
We look forward to assisting you with your future shipments!
Best regards,
We look forward to assisting you with your future shipments!
Best regards,
Unverified Customer
01 March 2026
Unknown Shipment Details
When the seller does not deliver to your country, Forward2me is the best solution. Very efficient and fast; they also succeed to manage the entire process to minimize the customs bureaucracy friction. I definitely recommend them. Thank you, Forward2me!
Thank you so much for your kind words and recommendation! We’re glad to hear that Forward2Me was able to make your shipping experience efficient and smooth, and that we helped minimize the customs process for you.
Your feedback means a lot to us, and we look forward to assisting you with any future shipments!
Best regards,
Your feedback means a lot to us, and we look forward to assisting you with any future shipments!
Best regards,
Terje of Norway
25 February 2026
DHL Economy Select
TON
Enkel og pålitelig.
Many thanks for the 5 star review. 😊
customer
25 February 2026
UPS Standard Single
C
Fast an efficient service
Thank you for your feedback! We’re glad you found our service fast and efficient.
Unverified Customer
24 February 2026
Unknown Shipment Details
I cannot rate this company highly enough. They are fast and efficient and are always pleasant to deal with. Any queries I have had or problems they have been very prompt in getting back to me which is always reassuring. I want to thank Jhe at the U.K. warehouse for being so very helpful in getting my problem solved first thing this morning. Great customer care!
Thank you so much for your kind words! We’re thrilled to hear about your positive experience and that Jhe at our UK warehouse was able to assist you promptly. Your feedback means a lot to us and motivates our team to keep delivering fast, efficient, and helpful service. We truly appreciate your support
- Daniel Lima
24 February 2026
UPS Standard Single
-DL
Thisis a great service. Simple process, communication is great, they keep you posted frequently. Everything went well. Good experience and I would use it again.
Thank you for your wonderful feedback! We’re delighted to hear that you had a smooth experience and appreciated our communication. We look forward to assisting you again in the future!
John A
21 February 2026
FedEx Connect Plus
JA
Kept me updated on every move, really appreciate your service. Thank you.
Thank you so much for your kind words!
Unverified Customer
20 February 2026
Unknown Shipment Details
Beware of CUSTOMS DUTY DEMAND made by forward2me. I received an email regarding a shipment I sent to their UK warehouse for re-export to Hong Kong. The CUSTOMS DUTY DEMAND claim was backed by a break down which largely made up of VAT. Clearly the goods were not destined for a UK resident and for re-export hence not applicable. Upon challenging this claim forward2me now say that it is Import duty assessed by HK customs which is a complete LIE and false as there is no such import duty in existence.
Thank you for sharing your feedback regarding the Customs Duty Demand for your shipment sent to our UK warehouse for re-export to Hong Kong. We take such concerns seriously and want to review the situation thoroughly.
To help us investigate and address this properly, could you please send us email at info@forward2me.com.
Once we have these details, we will review your case carefully and follow up with you as soon as possible.
To help us investigate and address this properly, could you please send us email at info@forward2me.com.
Once we have these details, we will review your case carefully and follow up with you as soon as possible.
Unverified Customer
18 February 2026
Unknown Shipment Details
I would like to sincerely thank Kyla and the Forward2me team for the prompt and professional handling of my issue throughout this entire period. My problem was caused by a mistake made by a shipping company regarding the customs clearance of my package, and I was not responsible for it. Without their support and involvement, the issue would not have been resolved.
Their customer service is excellent, and their willingness to help and find a fair solution is truly admirable.
Thank you once again for your professionalism and support.
Best regards,
George
Their customer service is excellent, and their willingness to help and find a fair solution is truly admirable.
Thank you once again for your professionalism and support.
Best regards,
George
Dear George,
Thank you so much for your kind words. I will be sure to pass your message along to Kyla and the Forward2me team — I’m sure they will be delighted to hear your feedback.
We greatly appreciate your recognition of their efforts. Resolving issues like these is always our priority, and it’s wonderful to know that our support made a positive difference for you.
Thank you so much for your kind words. I will be sure to pass your message along to Kyla and the Forward2me team — I’m sure they will be delighted to hear your feedback.
We greatly appreciate your recognition of their efforts. Resolving issues like these is always our priority, and it’s wonderful to know that our support made a positive difference for you.
Unverified Customer
16 February 2026
Unknown Shipment Details
Im Vergleich zum letzten Jahr hatte ich einige Schwierigkeiten mit meinem Bestellungen. Über die Website gibt es manchmal Einschränkungen die stören, aber der Support per Mail ist sehr bemüht bei Problemen zu helfen. Generell sollte man natürlich etwas Zeit mitbringen und die Kosten für den Import nicht unterschätzen, dafür hat man jedoch den Zugang internationalen Märkten und kann gerade bei hochwertigeren Bestellungen insgesamt einen guten Deal machen. Gebt den Kollegen am besten Feedback bei Problemen, man hilft wo man kann.
Thanks for your feedback.
We have contacted you directly and are actively working on your case to find the best possible solution.
We truly appreciate your patience and understanding as we work to resolve this.
We have contacted you directly and are actively working on your case to find the best possible solution.
We truly appreciate your patience and understanding as we work to resolve this.
Unverified Customer
15 February 2026
Unknown Shipment Details
C'est la première fois que j'utilise une plateforme de réexpédition de colis. Après plusieurs recherches sur internet et plusieurs jours d'hésitation, j'ai choisi Forward2me et je ne regrette pas! Je cherchais une paire de chaussures épuisée partout en Europe et qui était seulement disponible aux États-Unis. Mon colis a été reçu le 4 février 2026 dans un entrepôt de Forward2me et a été réexpédié le 5 février, après le paiement des frais d'expédition. J'ai reçu mon colis le 11 février en France! Donc je les recommande! Merci pour le service.
Thank you so much for your feedback! We're delighted to hear that your first experience with Forward2me was positive and that you were able to receive your shoes so quickly.
We appreciate your trust and recommendation, and we will always be happy to assist you with your future needs.
We appreciate your trust and recommendation, and we will always be happy to assist you with your future needs.
Unverified Customer
15 February 2026
Unknown Shipment Details
Excellent experience with Forward2Me, thanks to Joyce from the Customer Experience team. My shipment was initially restricted to a very expensive carrier due to battery tagging, but Joyce handled the case with professionalism and initiative. She arranged repacking and enabled a manual FedEx Economy shipment, which significantly reduced the cost while keeping everything compliant.
Her communication was clear, polite, and proactive, and she followed through exactly as promised. It’s rare to see such dedication and practical problem-solving in logistics support. A genuinely 5-star service experience - highly recommended.
Her communication was clear, polite, and proactive, and she followed through exactly as promised. It’s rare to see such dedication and practical problem-solving in logistics support. A genuinely 5-star service experience - highly recommended.
Thank you so much for sharing your experience! We’re thrilled to hear that Joyce was able to assist you so effectively and make your shipment process smooth and cost-efficient.
Unverified Customer
15 February 2026
Unknown Shipment Details
Customer service support, Joyce, walked me through everything, every step of the way as it was my first time using and I was very nervous...also not great with computers etc .she has been lovely and very helpful to get my packages to the UK 741929 branch
Thank you so much for your kind words! I’m glad to hear that Joyce was able to guide you through the process and make your first experience smooth and stress-free.
yoshiaki shimada
14 February 2026
FedEx Connect Plus
YS
ありがとう！商品届きました。素晴らしい転送会社です！
Thanks for the 5 star review.
Unverified Customer
14 February 2026
Unknown Shipment Details
I’ve had a great experience with forward2me. The service is reliable and efficient, and their prices are very reasonable compared to other forwarding companies. What really stood out to me was their customer support — both chat and email responses were quick, clear, and very helpful. Everything was handled smoothly from start to finish. Highly recommended if you’re looking for a trustworthy parcel forwarding service!
Thank you so much for sharing your feedback! We’re glad to hear that you’ve had a great experience with Forward2Me. It’s wonderful to know that our service, pricing, and customer support met your expectations and made the process smooth for you.
Unverified Customer
13 February 2026
Unknown Shipment Details
Vielen Dank!!! Ich bin sehr zufrieden!!!
Ich habe das Paket genau zum angegebenen Zeitpunkt erhalten. Ihre Organisation arbeitet präzise wie ein Uhrwerk.
Vielen Dank!!!
👍👍👍
Ich habe das Paket genau zum angegebenen Zeitpunkt erhalten. Ihre Organisation arbeitet präzise wie ein Uhrwerk.
Vielen Dank!!!
👍👍👍
Thank you so much for your wonderful feedback and your trust. It’s great to know that your package arrived exactly on time and that you’re so satisfied with our service.
Unverified Customer
13 February 2026
Unknown Shipment Details
This forwarding service is 100% reliable and offers the advantage of a wide selection of forwarding addresses:
England, Germany, United States, Japan.
Customer service is efficient should any issues arise.
England, Germany, United States, Japan.
Customer service is efficient should any issues arise.
Thank you for your kind words! We're delighted to hear you find our service reliable and appreciate the range of forwarding addresses we offer.
Lauren Y
13 February 2026
DHL Express Worldwide
LY
Easy to use, good prices, recommended
Thank you for your feedback! We’re glad to hear you find Forward2Me easy to use and appreciate our competitive prices.