Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
20 May 2026
Unknown Shipment Details
This is a great company. I had my doubts. I was trying to figure out how to get a package from the UK to the US. I checked with AI and AI suggested them. I tried it and it’s been nothing but a miracle. Thank you Rose & Nica! My package got stopped in customs, and they supplied the proper paperwork and walked me through it every step of the way. It’s was definitely worth it and I’d use them again!
Julie Sparks
20 May 2026
FedEx Connect Plus
JS
I’m so happy I found this service. I have a retailer in UK that I love to purchase clothes from. But they quit mailing to the US. Now I’m back on track!
Unverified Customer
20 May 2026
Unknown Shipment Details
For Jhe - thank you
Thank you for your kind feedback.
We’re very pleased to hear that Jhe was able to support you throughout the process and provide the level of service you needed. We’ll be sure to pass your comments on to him and the team.
We really appreciate you taking the time to share your experience and look forward to assisting you again in the future.
We’re very pleased to hear that Jhe was able to support you throughout the process and provide the level of service you needed. We’ll be sure to pass your comments on to him and the team.
We really appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Unverified Customer
20 May 2026
Unknown Shipment Details
They are not like any other forwarding company!!!!
In a world where many companies become unreachable the moment complications arise, forward2me demonstrated real customer support, accountability, and professionalism.
Special thanks to Jhe from the Customer Experience Team for the patience, follow-up, and assistance throughout the entire process.
They are my go to forwarding service company now!!!!
In a world where many companies become unreachable the moment complications arise, forward2me demonstrated real customer support, accountability, and professionalism.
Special thanks to Jhe from the Customer Experience Team for the patience, follow-up, and assistance throughout the entire process.
They are my go to forwarding service company now!!!!
Thank you so much for your fantastic review.
We’re really pleased to hear that you had such a positive experience and that our Customer Experience team, especially Jhe, was able to support you throughout the process. We’ll be sure to pass on your kind words.
At Forward2Me, we’re committed to providing reliable, transparent, and responsive service, even when shipments become more complex. Feedback like yours means a great deal to the whole team.
We truly appreciate your trust and look forward to continuing to support your international shipping needs in the future.
We’re really pleased to hear that you had such a positive experience and that our Customer Experience team, especially Jhe, was able to support you throughout the process. We’ll be sure to pass on your kind words.
At Forward2Me, we’re committed to providing reliable, transparent, and responsive service, even when shipments become more complex. Feedback like yours means a great deal to the whole team.
We truly appreciate your trust and look forward to continuing to support your international shipping needs in the future.
Unverified Customer
20 May 2026
Unknown Shipment Details
I'm Fred from France. I bought a piece on a website and sadly, I made it delivered to the old Forward2me shipping address !!! So, Jamie and his team from the US Wilmington location, made all what was possible to retrieve the package from the old address and they succeeded. Then I chose a way of shipping and three days later, the package was with me. It was a $1800 package so I'm very grateful to Jamie and his team to have recovered it and be able to finally ship it to me. I will use Forward2me services once again in the future when possible....for sure :-)
Thank you for your kind review. We’re delighted Jamie and the Wilmington team were able to assist and help get your shipment safely to you. We really appreciate your patience throughout the process and are very grateful for your support.
We look forward to helping you again in the future with your international shipments.
We look forward to helping you again in the future with your international shipments.
OMAR alshamrani
20 May 2026
FedEx International Priority
OA
I would like to share my feedback regarding my recent experience with your customer service.
Unfortunately, it was very difficult to contact your support team in an easy and quick way. I was unable to get timely assistance, and email responses were taking too long. Because of this delay, I could not make the necessary changes to my shipment and eventually had to close the matter.
I hope you improve the communication process and provide faster support for customers in the future.
Unfortunately, it was very difficult to contact your support team in an easy and quick way. I was unable to get timely assistance, and email responses were taking too long. Because of this delay, I could not make the necessary changes to my shipment and eventually had to close the matter.
I hope you improve the communication process and provide faster support for customers in the future.
Thank you for taking the time to share your feedback.
We’re sorry to hear that your recent experience with our Customer Experience team did not meet expectations. We understand how important timely and clear communication is, especially when managing time-sensitive shipments.
We have recently experienced a higher volume of enquiries, and we are actively working through backlogs while strengthening our team with additional staff. We also recognise that in some cases, our responses have not been as clear or timely as they should have been, and we are addressing this as part of our ongoing improvements.
Your feedback is very valuable to us and will be used to help us improve both response times and the clarity of our communication moving forward. We hope to provide a much better experience in the near future.
We’re sorry to hear that your recent experience with our Customer Experience team did not meet expectations. We understand how important timely and clear communication is, especially when managing time-sensitive shipments.
We have recently experienced a higher volume of enquiries, and we are actively working through backlogs while strengthening our team with additional staff. We also recognise that in some cases, our responses have not been as clear or timely as they should have been, and we are addressing this as part of our ongoing improvements.
Your feedback is very valuable to us and will be used to help us improve both response times and the clarity of our communication moving forward. We hope to provide a much better experience in the near future.
Unverified Customer
20 May 2026
Unknown Shipment Details
I'm Fred from France. I bought a piece on a website and sadly, I made it delivered to the old Forward2me shipping address !!! So, Jamie and his team from the US Wilmington location, made all what was possible to retrieve the package from the old address and they succeeded. Then I chose a way of shipping and three days later, the package was with me. It was a $1800 package so I'm very grateful to Jamie and his team to have recovered it and be able to finally ship it to me. I will use Forward2me services once again in the future when possible....for sure :-)
Cesar Orea
20 May 2026
UPS Worldwide Expedited
CO
It was a very smooth experience, I had a problem sending something from Ebay UK to Mexico, shipping and tariffs were too expensive and by sending it through forward2me I was able to save on the shipping and handling by a wide margin. I received a photo of the package that was delivered to the warehouse and notifications of every step of the process, amazing customer service and the website is very user friendly, top notch service. Definitely will use it again.
Thank you for your great review.
We’re really pleased to hear that you had such a smooth experience and that Forward2Me was able to help you save significantly on shipping and handling costs for your delivery to Mexico. It’s great to know that the updates, photo notifications, and tracking throughout the process gave you confidence at every step.
We also appreciate your kind words about our customer service and website experience, this is exactly what we aim to deliver.
Thank you for choosing Forward2Me. We look forward to supporting you again in the future.
We’re really pleased to hear that you had such a smooth experience and that Forward2Me was able to help you save significantly on shipping and handling costs for your delivery to Mexico. It’s great to know that the updates, photo notifications, and tracking throughout the process gave you confidence at every step.
We also appreciate your kind words about our customer service and website experience, this is exactly what we aim to deliver.
Thank you for choosing Forward2Me. We look forward to supporting you again in the future.
Unverified Customer
20 May 2026
Unknown Shipment Details
Excellent website and organisation. I have used the German warehouse with outstanding results. Nica, Elvie, Jus and all the team have always been amazingly reactive and effective whenever I had a doubt or need. I definitively reccomend
Thank you for your excellent review.
We’re delighted to hear you’ve had such positive experiences using our German warehouse and that everything has run smoothly for you. It’s especially great to know that our Customer Experience team have been able to support you quickly and effectively whenever needed.
We really appreciate your recommendation and your continued trust in Forward2Me. We look forward to assisting you again in the future.
We’re delighted to hear you’ve had such positive experiences using our German warehouse and that everything has run smoothly for you. It’s especially great to know that our Customer Experience team have been able to support you quickly and effectively whenever needed.
We really appreciate your recommendation and your continued trust in Forward2Me. We look forward to assisting you again in the future.
Unverified Customer
19 May 2026
Unknown Shipment Details
I wouldn't have managed without the help of Germany and Joyce. Thanks Joyce for your patience and help
Thank you so much for your kind review. We’re delighted to hear that Joyce and our Germany team were able to help you throughout the process. We will be sure to pass your lovely feedback on to Joyce, she’ll really appreciate it.
Unverified Customer
19 May 2026
Unknown Shipment Details
NICA has been very responsive and assisted me with the shipping process all the way to the end
A.A
18 May 2026
UPS Express Saver
A
There not much delivery options most of them are not affordable for 3 cotton shirts the shipping cost is more than item price
Thank you for your feedback. We’re glad to hear you were happy with the delivery speed.
We understand your concern regarding shipping costs, especially for lighter items such as clothing. Our rates are based on carrier pricing, which is calculated on factors such as parcel size, weight, and destination, and unfortunately we do not have control over these base carrier charges.
We do offer a range of delivery options so customers can choose the balance between speed and cost that best suits their needs, and we are always working to expand and improve these choices.
We appreciate your comments and will take them on board as we continue to review our services.
We understand your concern regarding shipping costs, especially for lighter items such as clothing. Our rates are based on carrier pricing, which is calculated on factors such as parcel size, weight, and destination, and unfortunately we do not have control over these base carrier charges.
We do offer a range of delivery options so customers can choose the balance between speed and cost that best suits their needs, and we are always working to expand and improve these choices.
We appreciate your comments and will take them on board as we continue to review our services.
Paweł Zając
16 May 2026
DHL Express Worldwide
PZ
Every single details is perfect with forward2me. Packaging, shipping and comunication :)
Thank you for your wonderful feedback. We are very pleased to hear that you were happy with the packaging, shipping, and communication throughout your experience with us. We truly appreciate your support and look forward to assisting you again in the future.
Unverified Customer
16 May 2026
Unknown Shipment Details
I'm living in Uzbekistan and I restore classic cars. For that I'm searching rare spare parts worldwide. Unfortunately some sellers don't send parcels abroad US,EU, UK and Froward2Me solve this problem. Always in time and always particular and care. Especially many thanks to Rose from UK office.
Thank you for your kind review. We are delighted to hear that our service has helped you source rare classic car parts internationally and that your shipments to Uzbekistan have arrived safely and on time.
We really appreciate your comments about the care provided by our team, and we will make sure your thanks are passed on to Rose and the UK team. We wish you all the best with your restoration projects.
We really appreciate your comments about the care provided by our team, and we will make sure your thanks are passed on to Rose and the UK team. We wish you all the best with your restoration projects.
Unverified Customer
15 May 2026
Unknown Shipment Details
I am extremely disappointed with Forward2me. First time user of their service. Their marketing gives a highly misleading directive that you will save money by using their repacking service. In reality, it ended up costing me exponentially more due to predatory pricing and complete warehouse negligence.
I shipped two reproduction game console boxes to their warehouse. They took these relatively compact items and consolidated/repacked them into an absolute monster of a box. By doing this, they pushed my package into the "Oversize Limit" category, which triggered massive carrier penalties.
The original manufacturer shipment sizes and weights were completely normal and manageable. Instead of saving space, Forward2me actually increased the dimensional footprint during their "repack." This caused my shipping estimate to skyrocket from a reasonable quote to an astronomical fee of over $600usd! To put that into perspective, I paid only around $50 per item ($100 total), and they wanted over half a grand to ship it.
Even after I obtained the exact original shipping sizes and weights from DHL customer service and sent it to them, provided the math, and I explicitly showed customer service their mistake, they flat-out refused to correct the situation. Instead of having the warehouse fix the box and re-measure it, they dug their heels in. As a "solution," they only offered a measly 20% off promo code. Even with that discount, the shipping bill is still an absolute joke.
Do not trust their repacking service. They will box your items carelessly, inflate the volumetric weight, trigger massive oversize surcharges, and then refuse to fix their own warehouse errors. Absolute scam behavior.
I shipped two reproduction game console boxes to their warehouse. They took these relatively compact items and consolidated/repacked them into an absolute monster of a box. By doing this, they pushed my package into the "Oversize Limit" category, which triggered massive carrier penalties.
The original manufacturer shipment sizes and weights were completely normal and manageable. Instead of saving space, Forward2me actually increased the dimensional footprint during their "repack." This caused my shipping estimate to skyrocket from a reasonable quote to an astronomical fee of over $600usd! To put that into perspective, I paid only around $50 per item ($100 total), and they wanted over half a grand to ship it.
Even after I obtained the exact original shipping sizes and weights from DHL customer service and sent it to them, provided the math, and I explicitly showed customer service their mistake, they flat-out refused to correct the situation. Instead of having the warehouse fix the box and re-measure it, they dug their heels in. As a "solution," they only offered a measly 20% off promo code. Even with that discount, the shipping bill is still an absolute joke.
Do not trust their repacking service. They will box your items carelessly, inflate the volumetric weight, trigger massive oversize surcharges, and then refuse to fix their own warehouse errors. Absolute scam behavior.
We’re sorry to hear about your experience and appreciate you raising this. We’ve reviewed your shipment and can see there was scope to further optimise the packaging which was not actioned at the time. We have now identified a way to reduce the overall size by consolidating and reworking the packaging, and we have reached out directly to offer a revised solution.
Unverified Customer
15 May 2026
Unknown Shipment Details
Con Artist, Scammers
I am extremely disappointed with Forward2me. First time user of their service. Their marketing gives a highly misleading directive that you will save money by using their repacking service. In reality, it ended up costing me exponentially more due to predatory pricing and complete warehouse negligence.
I shipped two reproduction game console boxes to their warehouse. They took these relatively compact items and consolidated/repacked them into an absolute monster of a box. By doing this, they pushed my package into the "Oversize Limit" category, which triggered massive carrier penalties.
The original manufacturer shipment sizes and weights were completely normal and manageable. Instead of saving space, Forward2me actually increased the dimensional footprint during their "repack." This caused my shipping estimate to skyrocket from a reasonable quote to an astronomical fee of over $600usd! To put that into perspective, I paid only around $50 per item ($100 total), and they wanted over half a grand to ship it.
Even after I obtained the exact original shipping sizes and weights from DHL customer service and sent it to them, provided the math, and I explicitly showed customer service their mistake, they flat-out refused to correct the situation. Instead of having the warehouse fix the box and re-measure it, they dug their heels in. As a "solution," they only offered a measly 20% off promo code. Even with that discount, the shipping bill is still an absolute joke.
Do not trust their repacking service. They will box your items carelessly, inflate the volumetric weight, trigger massive oversize surcharges, and then refuse to fix their own warehouse errors. Absolute scam behavior. I would leave no stars if possible.
I am extremely disappointed with Forward2me. First time user of their service. Their marketing gives a highly misleading directive that you will save money by using their repacking service. In reality, it ended up costing me exponentially more due to predatory pricing and complete warehouse negligence.
I shipped two reproduction game console boxes to their warehouse. They took these relatively compact items and consolidated/repacked them into an absolute monster of a box. By doing this, they pushed my package into the "Oversize Limit" category, which triggered massive carrier penalties.
The original manufacturer shipment sizes and weights were completely normal and manageable. Instead of saving space, Forward2me actually increased the dimensional footprint during their "repack." This caused my shipping estimate to skyrocket from a reasonable quote to an astronomical fee of over $600usd! To put that into perspective, I paid only around $50 per item ($100 total), and they wanted over half a grand to ship it.
Even after I obtained the exact original shipping sizes and weights from DHL customer service and sent it to them, provided the math, and I explicitly showed customer service their mistake, they flat-out refused to correct the situation. Instead of having the warehouse fix the box and re-measure it, they dug their heels in. As a "solution," they only offered a measly 20% off promo code. Even with that discount, the shipping bill is still an absolute joke.
Do not trust their repacking service. They will box your items carelessly, inflate the volumetric weight, trigger massive oversize surcharges, and then refuse to fix their own warehouse errors. Absolute scam behavior. I would leave no stars if possible.
Clair Pinkerton
15 May 2026
FedEx Connect Plus
CP
Lightning fast and so very easy!
Thank you for your feedback. We’re glad to hear you found the service fast and easy to use.
MAHMOUD HASSAN
15 May 2026
DHL Express Worldwide
MH
Poor communication and taking too long to respond to any inquiry
Thank you for your feedback. We’re sorry to hear that you were unhappy with the communication and response times you experienced.
Some enquiries require additional investigation and coordination with our warehouse team before we can provide a full and accurate update. In these cases, responses can occasionally take a little longer than usual while we gather the necessary information.
We do appreciate your comments and will share your feedback internally as we continue working to improve our service and communication.
Some enquiries require additional investigation and coordination with our warehouse team before we can provide a full and accurate update. In these cases, responses can occasionally take a little longer than usual while we gather the necessary information.
We do appreciate your comments and will share your feedback internally as we continue working to improve our service and communication.
Unverified Customer
15 May 2026
Unknown Shipment Details
The cheapest shipping option was nearly £40 on a £22 package, and that's without the ridiculous upcharges they tried to get me to go for. I will never use this service again, it's a joke.
Thank you for your feedback. We’re sorry to hear that you were disappointed with the shipping costs offered for your shipment.
International shipping rates are calculated based on factors such as package dimensions, weight, destination country, and courier surcharges at the time of booking. We understand that, in some cases, the available options may not meet a customer’s expectations, particularly for lower-value purchases.
Unfortunately, we are unable to investigate this further at present as no account or shipment details were included with the review. If you would like us to look into this for you, please contact our Customer Experience team with your account information and we will be happy to review this further.
International shipping rates are calculated based on factors such as package dimensions, weight, destination country, and courier surcharges at the time of booking. We understand that, in some cases, the available options may not meet a customer’s expectations, particularly for lower-value purchases.
Unfortunately, we are unable to investigate this further at present as no account or shipment details were included with the review. If you would like us to look into this for you, please contact our Customer Experience team with your account information and we will be happy to review this further.
Unverified Customer
14 May 2026
Unknown Shipment Details
My item was delivered to their USA warehouse 7 days ago, but they never readied it or notified me. I needed the items for my long European trip that commences in 7 days, and clearly I will never get it now in time. What a monumental waste of money and time.
Edit: Nothing in their reply applies. I'm still waiting for them to reach out to me directly. My addresses are already in the system, as for the invoice, that was uploaded too, but they set the "value" larger than what I actually paid, so I then also manually entered the correct value.
Edit: Nothing in their reply applies. I'm still waiting for them to reach out to me directly. My addresses are already in the system, as for the invoice, that was uploaded too, but they set the "value" larger than what I actually paid, so I then also manually entered the correct value.
Thank you for your feedback, and we’re sorry to hear about your frustration regarding the timing of your shipment.
We have reviewed your order and can confirm that the parcel was processed once the required invoice information was received and verified in the account. Following this, the shipment was dispatched without delay and has now progressed through the carrier network.
At the time of writing, the parcel has cleared customs and is currently in the destination country, with delivery expected within the next 24 hours.
We understand how important timing is, particularly when planning travel, and we’re sorry that your expectations were not met earlier in the process. We appreciate you taking the time to share your comments, as it helps us continue to improve communication around documentation and processing times.
We have reviewed your order and can confirm that the parcel was processed once the required invoice information was received and verified in the account. Following this, the shipment was dispatched without delay and has now progressed through the carrier network.
At the time of writing, the parcel has cleared customs and is currently in the destination country, with delivery expected within the next 24 hours.
We understand how important timing is, particularly when planning travel, and we’re sorry that your expectations were not met earlier in the process. We appreciate you taking the time to share your comments, as it helps us continue to improve communication around documentation and processing times.
Unverified Customer
14 May 2026
Unknown Shipment Details
This person only rated the service without leaving any comment.
Leonardo Iván Anaya González
13 May 2026
UPS Worldwide Expedited
LIA
I thinked that I could send my package with the lite option but I dont know why the system forced me to send it via private company, that was not on my budget but I have to make that effort because I didnt want to lose my product
We understand your frustration and appreciate your feedback. The Lite service is designed for single parcels received and shipped without consolidation or repacking, and it also has strict size and weight restrictions due to it being a postal-based service.
In this case, one of the parcels received also required repacking for international shipping as the original packaging was not considered robust enough to safely withstand transit. After the items were repacked together, the parcel exceeded the limits allowed for the Lite option, so only courier services were available for shipment.
We understand this may not have been within your original budget, but the available shipping options are based on the final parcel dimensions, packaging requirements, and service restrictions. We appreciate you choosing our service and thank you for your understanding.
In this case, one of the parcels received also required repacking for international shipping as the original packaging was not considered robust enough to safely withstand transit. After the items were repacked together, the parcel exceeded the limits allowed for the Lite option, so only courier services were available for shipment.
We understand this may not have been within your original budget, but the available shipping options are based on the final parcel dimensions, packaging requirements, and service restrictions. We appreciate you choosing our service and thank you for your understanding.
Unverified Customer
13 May 2026
Unknown Shipment Details
Sorry but this assistance lacked the essential detail to make that this delivery gets through - BIG MISS
We’re sorry to hear that you were disappointed with the support provided. We take this feedback seriously and would like the opportunity to review the shipment and understand what went wrong.
Unfortunately, we have been unable to identify your account from the review details provided. We have reached out requesting some additional information so we can investigate this properly and work towards a resolution for you.
Unfortunately, we have been unable to identify your account from the review details provided. We have reached out requesting some additional information so we can investigate this properly and work towards a resolution for you.
Unverified Customer
13 May 2026
Unknown Shipment Details
Best Customer service experience hands down!
Thank you for your wonderful feedback. We’re delighted to hear you had such a positive experience with our customer service team.
Unverified Customer
13 May 2026
Unknown Shipment Details
These fine ladies helped me out tremendously, if it wasn’t for there persistence and dedication I would have probably lost a package. KYLA and NICA At the UK warehouse where very help, great communication and made sure to update me with the progress. Thank you
Thank you for your kind feedback. We’re very pleased to hear that Kyla and Nica were able to assist you and help recover your package.
David Knox
12 May 2026
FedEx Connect Plus
DK
The team made sure to follow up every step of the way. Extremely helpful for a first time importer!
Thank you for your kind feedback. We are glad our team could support you throughout the process and help make your first importing experience a positive one. We look forward to helping you ship again soon.
Kimberly Ckm
12 May 2026
FedEx Connect Plus
KC
Prompt response and reliable service.
Thank you for your feedback. We are pleased to hear you found our service prompt and reliable, and we appreciate your support.
Unverified Customer
12 May 2026
Unknown Shipment Details
My order was first suspended due to medical equipment export regulations, but with the assistance from Joyce I have managed to proceed. The process took roughly a week (double check sharing settings when attaching documents from google drive).
Limited shipping options to Israel, but whatever. Thanks that still they are available.
Limited shipping options to Israel, but whatever. Thanks that still they are available.
Thank you for sharing your experience. We understand that export checks for medical equipment can sometimes cause delays, but we’re very pleased Joyce was able to assist you through the process and help get your shipment moving again. We also appreciate your understanding regarding the limited shipping options currently available to Israel. Thank you for choosing Forward2Me and for your patience throughout the process.
Unverified Customer
11 May 2026
Unknown Shipment Details
Amazing and caring service was given to me by Joyce. She was very willing to assist promptly with the delivery of my parcel. She followed up and responded to my communications. I am always very impressed by the amazing service and the staff at Forward2Me.
Thank you so much for your wonderful feedback. We’re delighted to hear that Joyce provided such caring and attentive service throughout your shipment. We’ll be sure to pass on your kind words to her and the team. Your continued support and trust in Forward2Me truly mean a lot to us.
Seve
11 May 2026
DHL Express Worldwide
S
Super rapide et gentil
Thank you for your kind review. We’re really pleased to hear you found the service fast and friendly. We truly appreciate your support and hope to assist you again in the future.
Unverified Customer
10 May 2026
Unknown Shipment Details
Excellent service at a great price, parcel dispatched to me within 24hrs of receipt at intemediary warehouse. Highly recommend.
Thank you for taking the time to leave us such a positive review. We’re delighted to hear that your parcel was dispatched so quickly after arriving at our warehouse and that you found our service to be great value. Your recommendation is truly appreciated, and we look forward to assisting you again in the future.
Unverified Customer
09 May 2026
Unknown Shipment Details
You are a great team, always friendly, fast and ready to go the extra mile to deliver the best service, as always. Thank you Kaye and all your team in Germany and Preston for getting my item all the way across Europe, saving me half the cost!
Thank you for your fantastic feedback. We’re so pleased to hear that Kaye and the teams in Germany and Preston were able to help get your item across Europe smoothly while also saving you money. Your kind words about our friendly service and dedication mean a great deal to us. We truly appreciate your support.
Unverified Customer
09 May 2026
Unknown Shipment Details
Jamie and all other staff were excellent, polite, kind and it was joy to shop in this store as for their service! Reccomended! 🫶🏼
Thank you so much for your lovely review. We’re delighted to hear that Jamie and the rest of the team provided such polite and friendly service. Your recommendation means a lot to us, and we hope to assist you again soon.
Unverified Customer
08 May 2026
Unknown Shipment Details
I ran into a fairly complicated shipping situation involving repacking, splitting items into separate shipments, and customs-related questions. The team and Nica in particular was incredibly patient, responsive, and helpful throughout the entire process.
Really appreciate the professionalism, patience, and support - thank you again, Nica!
Really appreciate the professionalism, patience, and support - thank you again, Nica!
Thank you for your 5-star review for Nica!
We are happy that we are able to provide you good quality service.
^NB
We are happy that we are able to provide you good quality service.
^NB
Unverified Customer
08 May 2026
Unknown Shipment Details
Perfect, comprehensive and very clear instructions. The operator, Joyce of the York House, Green Lane West, Preston, PR3 1NJ, United Kingdom warehouse was very patient. I was also amazed by the speed of response and the connection with the other operators.
Very satisfied
Thank you
Agostino de Lieto Vollaro
Very satisfied
Thank you
Agostino de Lieto Vollaro
Thank you for your wonderful review, Agostino. We’re delighted to hear that you found the instructions clear and comprehensive, and that Joyce and the rest of the team provided such patient and responsive support. Your kind words mean a lot to us, and we’re very pleased you were satisfied with the service. We look forward to assisting you again in the future.
Orlando
08 May 2026
DHL Express Worldwide
O
Very pleased to have used your services to make purchases in Japan, the UK, and the US.
Thank you for your kind review. We’re delighted to hear you’ve been pleased using our services for purchases from Japan, the UK, and the US. We truly appreciate your support and look forward to helping with your future shipments.
Carmen
08 May 2026
FedEx Connect Plus
C
Great service, fast processing!
Thank you for your review. We’re so pleased to hear you were happy with the fast processing and service. We really appreciate your support and hope to assist you again soon.
Unverified Customer
08 May 2026
Unknown Shipment Details
NICA UK location - super helpful. quick response. follows up diligently. very happy
Thank you for your 5-star review!
We look forward to shipping more packages with you in the future!
^NB
We look forward to shipping more packages with you in the future!
^NB
Unverified Customer
08 May 2026
Unknown Shipment Details
Joyce from the Germany warehouse kept me in the loop every time a change or delay happened. Being in Australia makes it very painful to contact and interact with European sellers. She kept everything progressing and would send multiple updates a day.
Thank you for your 5-star review for Joyce!
We do our very best to update our customers about their shipment.
We look forward to shipping more packages with you in the future!
^NB
We do our very best to update our customers about their shipment.
We look forward to shipping more packages with you in the future!
^NB
Unverified Customer
07 May 2026
Unknown Shipment Details
Great Company and great support from NICA
Thank you for your kind review. We’re really pleased to hear you had a great experience and that Nica was able to support you throughout the process. We truly appreciate your feedback and hope to assist you again soon.
Kevin
07 May 2026
FedEx Connect Plus
K
Everything was great
Thank you for your feedback. We’re really pleased to hear everything went great, and we appreciate you taking the time to leave a review.
Adela Dosoudilova
07 May 2026
FedEx International Economy
AD
Extremely pricy shipping fees .
Thank you for your feedback. We’re sorry to hear that you found the shipping costs expensive. We always aim to optimise packages to reduce shipping costs as much as possible, and in this case the parcel was repacked for the most efficient shipment. The service selected was also the lowest-priced option available at the time.
International courier charges are based on either the actual weight or the volumetric size of a parcel, whichever is greater, which can sometimes make shipping costs higher than expected. We appreciate your comments and will continue working to provide the best possible value for our customers.
International courier charges are based on either the actual weight or the volumetric size of a parcel, whichever is greater, which can sometimes make shipping costs higher than expected. We appreciate your comments and will continue working to provide the best possible value for our customers.
Tobias Pirker
07 May 2026
UPS Standard Single
TP
Es hat alles gut geklappt, ich bin sehr zufrieden, habe am Anfang mir ein bisschen schwer getan, aber es wurde mir alles gut erklärt. Und alles hat super geklappt. Kann ich nur weiter empfehlen, 5 Sterne Minimum.
Hi,
I hope you don't mind but we have translated this review to english too.
"Everything worked well, I am very satisfied. At the beginning I struggled a little, but everything was explained to me clearly. And everything worked out perfectly. I can only recommend it, 5 stars minimum"
Thank you very much for your wonderful review and recommendation. We’re so pleased to hear that everything worked out well for you and that our team was able to guide you through the process clearly. Your kind words and support mean a lot to us.
I hope you don't mind but we have translated this review to english too.
"Everything worked well, I am very satisfied. At the beginning I struggled a little, but everything was explained to me clearly. And everything worked out perfectly. I can only recommend it, 5 stars minimum"
Thank you very much for your wonderful review and recommendation. We’re so pleased to hear that everything worked out well for you and that our team was able to guide you through the process clearly. Your kind words and support mean a lot to us.
Unverified Customer
06 May 2026
Unknown Shipment Details
I had a problem with FedEx and, although Jus from the English warehouse was not obliged to do so, he helped me and solved the problem with the utmost understanding and kindness.
Fantastic customer service, 5 star all deserved.
Fantastic customer service, 5 star all deserved.
Thank you so much for your kind words and for taking the time to leave this review. We’re delighted to hear that Jus was able to assist you and resolve the issue with care and understanding. We’ll be sure to pass your feedback on to him and the warehouse team. Your support means a lot to us.
Rafael Ortiz
05 May 2026
UPS Express Saver
RO
Fast and reliable. You get what you pay for.
Thank you for your feedback. We’re glad to hear you found our service fast and reliable, exactly what we aim for. We appreciate your support and look forward to assisting you again in the future.
Diego Torre Morfín
04 May 2026
DHL Express Worldwide
DTM
Faster than I thought, reliable
Thank you for your 5-star review!
We are happy to hear that you are satisfied with our services! We look forward to shipping more packages with you in the future.
^NB
We are happy to hear that you are satisfied with our services! We look forward to shipping more packages with you in the future.
^NB
Unverified Customer
02 May 2026
Unknown Shipment Details
Je remercie Joyce pour son aide tout au long de cette aventure c'était la première fois que je suis passée par une entreprise comme Forwad2me et c'est grâce à vous que j'ai pû acheter cette magnifique couette rosette de Monique Lhuillier en étant personal shopper encore mille mercis à Joyce et toute l'équipe c'est à refaire à l'avenir bonne journée madame Tabarin
Thank you very much for your kind message. We are delighted to hear that your first experience with Forward2me went well and that Joyce was able to support you throughout the process.
We are pleased to know that you were able to purchase the beautiful Rosette duvet by Monique Lhuillier through our personal shopper service.
We will pass on your thanks to Joyce and the rest of the team. We would be happy to assist you again with any future purchases.
We wish you a wonderful day.
We are pleased to know that you were able to purchase the beautiful Rosette duvet by Monique Lhuillier through our personal shopper service.
We will pass on your thanks to Joyce and the rest of the team. We would be happy to assist you again with any future purchases.
We wish you a wonderful day.
Unverified Customer
01 May 2026
Unknown Shipment Details
They can't find my package it has been two months,
I was delivered on feb 23rd, it may 1 and i still don't see it on my dashboard.
I was delivered on feb 23rd, it may 1 and i still don't see it on my dashboard.
Thank you for your feedback, and I’m sorry for the frustration caused.
We believe this may relate to a parcel where an incorrect customer ID was applied at delivery, which prevented it from appearing in the correct account. Once this was identified, we were able to locate the package and assign it correctly.
We’d like to confirm everything is now resolved for you. Please contact our support team with your order details so we can assist you further if needed.
We believe this may relate to a parcel where an incorrect customer ID was applied at delivery, which prevented it from appearing in the correct account. Once this was identified, we were able to locate the package and assign it correctly.
We’d like to confirm everything is now resolved for you. Please contact our support team with your order details so we can assist you further if needed.
Jorge Filipe Vieira Fernandes
01 May 2026
FedEx Connect Plus
JFV
It's a good , forwarding service, the packages , arrive at my address well packaged, there are price options and several companies to choose from. I'm glad you're going to forward it to me.
Thank you for your feedback. We’re glad to hear your packages arrived safely and were well packed.
It’s great to know that the available pricing options and choice of courier companies have been helpful. We appreciate your support and look forward to forwarding your future shipments.
It’s great to know that the available pricing options and choice of courier companies have been helpful. We appreciate your support and look forward to forwarding your future shipments.
Ian Heng
29 April 2026
DHL Express Worldwide
IH
Fast delivery. Simple and easy paperwork.
Thank you for your kind feedback.
We’re really pleased to hear that you found the delivery fast and the paperwork simple and easy to complete—that’s exactly the experience we aim to provide.
We appreciate you taking the time to share your experience and look forward to assisting you again in the future.
We’re really pleased to hear that you found the delivery fast and the paperwork simple and easy to complete—that’s exactly the experience we aim to provide.
We appreciate you taking the time to share your experience and look forward to assisting you again in the future.