Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
10 November 2026
Unknown Shipment Details
Thank you for your feedback. I'm sorry that your experience using our Japan warehouse has been disappointing.
To clarify, while we do receive incoming parcels from Japan Post, we do not currently offer Japan Post as an outbound shipping option from our Japanese warehouse. I appreciate that this distinction may not have been clear, and we will take your feedback on board.
Regarding the available shipping rates, we would like to understand why FedEx International Economy was not offered as an option for your shipment. I have requested some additional information from you so that I can review this further and establish why this service was unavailable.
I also appreciate your frustration regarding the payment link and the time taken to receive updates on your shipment. We recognise that communication is important, particularly when a shipment is awaiting payment and dispatch.
We look forward to receiving the additional details so that we can look into this further and better understand your experience.
To clarify, while we do receive incoming parcels from Japan Post, we do not currently offer Japan Post as an outbound shipping option from our Japanese warehouse. I appreciate that this distinction may not have been clear, and we will take your feedback on board.
Regarding the available shipping rates, we would like to understand why FedEx International Economy was not offered as an option for your shipment. I have requested some additional information from you so that I can review this further and establish why this service was unavailable.
I also appreciate your frustration regarding the payment link and the time taken to receive updates on your shipment. We recognise that communication is important, particularly when a shipment is awaiting payment and dispatch.
We look forward to receiving the additional details so that we can look into this further and better understand your experience.
Unverified Customer
10 November 2026
Unknown Shipment Details
Excellent reshipper that will suit your needs seamlessly. The website is also very well designed and easy to use. The customer service team also worked tirelessly to help me recently thanks in large part to Jhe. UPS lost one of my packages from the German warehouse, and they were relentless to find a solution.
Thank you for your lovely review. We're delighted to hear you've had such a positive experience with forward2me and found our website easy to use. I'll be sure to pass your kind comments on to Jhe, who will be very pleased to hear them. Thank you for choosing forward2me.
Vesna
10 November 2026
FedEx Connect Plus
V
Real Customer Service Reps ( Not an AI bot ) make all the difference. I am a regular long time Forward2Me Customer and have always been very satisfied with the service. Prompt, efficient and helpfull. Perfect. Highly recommened. Thank you
Thank you for your continued support and for being a long-standing forward2me customer. It's lovely to hear that you've consistently been happy with our service and that our team continues to make a difference. We really appreciate your kind words and recommendation.
Unverified Customer
10 November 2026
Unknown Shipment Details
I was looking for options from Germany to US. Forward2me came up as one of the few so I signed up. I purchased my item, and it arrived with no issues. I paid the duties/shipping on Forward2me to my US address. Received my package all within 2 weeks. No hassle at all! This will be my go to from now on. I can now easily buy items overseas that have a US restriction!
Unverified Customer
10 November 2026
Unknown Shipment Details
***edit 1***
10th November - After this review, I received an email that my customer service rep (who's been helpful throughout) had taken matters into their own hands.
They personally processed the other half of my order, and both halves are now appearing in my shipping inbox ready to send.
They also offered to refund my initial shipping cost, and said it would be shipped today. Thank you and fingers crossed.
***edit 2***
10th November - same day
The package is now in the hands of the courier and due to arrive on the 13th. Fingers still crossed!
******
The never-ending saga:
(1) I was charged $3 for a package to be identified. What this means is, that one of my packages was photographed by the warehouse team with someone's arm covering the shipping label, and as a result the automated system could not identify it as my package. I had to pay for this package to be "found"... fine, ridiculous, whatever.
(2) On the 6th of October I paid for my parcel to be sent. Okay great...
(3) On the 9th of October it was shipped, and returned by the courier on the same day... huh?
(4) I contact the courier directly on the same day, and they inform me that it was returned because the sender has not identified themselves, so it cannot be shipped. Right, weird, but fine i suppose. Resolvable.
(5) On the 12th of October my package is back in the system. Slow, but whatever, we'll get there.
(6) On the 15th of October i'm now being told that my name matches someone on a denied party list, and that i need to provide identification. Annoying / weird, but not their fault, and now i know what's going on again.
(7) 24th October - ID provided. Right, let's go!
(8) 29th October - half of my shipment is in my shipping inbox, but not processed. The other half is in my package inbox and not processed. What's happening?!?!
(9) 30th October - both halves of my shipment are now unprocessed in my package inbox. Okay, this is basically sorted now, this can be all be processed in 30 mins, I provided all the paperwork 4 weeks ago.
(10) 2nd November - half my shipment has been processed. I guess it's progress...
(11) 4th November - an email saying the other half will be processed today. Great, it only took them 3.5 weeks to re-process something they already previously processed. But today's the day!!
(12) 10th November - turns out "today" was not the day. No updates for 6 days.
I've paid hundreds of dollars to ship $1000+ worth of things, including a bonus $3 fine for their incompetence. I asked for this back. I did not get this back.
These things are still sat in a warehouse and left unprocessed for 4 weeks. For some reason I am not able to update the invoice myself for one parcel, even though I could do this in about 10 mins.
I've exchanged 49 emails with the help desk across 40 days.
I am genuinely starting to think I will never receive this package, and me and the customer service agent will just each send an email every day back and forth until the day I die - hopefully soon the way this is going.
There is a huge disconnect between the customer, the customer service team, and the warehouse. It seems like I contact them (day 1), they contact the warehouse (day 2), the warehouse contacts them (day 3), they contact me (day 4). And nothing happens. Round and round and round and round and round and round.
After 4 weeks of no one processing the contents of my package - remember I could do this myself in 10 mins - I am now desperate enough to write this review.
Someone. Please. Process. My. Package.
To be fair, the whole thing probably works quite well if nothing goes wrong. If anything goes wrong, be prepared to spend months of your life sending emails and waiting for responses. And for your goods to just never arrive.
For an admin simulator: 5* Would recommend, very tedious
Customer service agents: 5* Very friendly and patient
Packaging forwarding company: 0*
10th November - After this review, I received an email that my customer service rep (who's been helpful throughout) had taken matters into their own hands.
They personally processed the other half of my order, and both halves are now appearing in my shipping inbox ready to send.
They also offered to refund my initial shipping cost, and said it would be shipped today. Thank you and fingers crossed.
***edit 2***
10th November - same day
The package is now in the hands of the courier and due to arrive on the 13th. Fingers still crossed!
******
The never-ending saga:
(1) I was charged $3 for a package to be identified. What this means is, that one of my packages was photographed by the warehouse team with someone's arm covering the shipping label, and as a result the automated system could not identify it as my package. I had to pay for this package to be "found"... fine, ridiculous, whatever.
(2) On the 6th of October I paid for my parcel to be sent. Okay great...
(3) On the 9th of October it was shipped, and returned by the courier on the same day... huh?
(4) I contact the courier directly on the same day, and they inform me that it was returned because the sender has not identified themselves, so it cannot be shipped. Right, weird, but fine i suppose. Resolvable.
(5) On the 12th of October my package is back in the system. Slow, but whatever, we'll get there.
(6) On the 15th of October i'm now being told that my name matches someone on a denied party list, and that i need to provide identification. Annoying / weird, but not their fault, and now i know what's going on again.
(7) 24th October - ID provided. Right, let's go!
(8) 29th October - half of my shipment is in my shipping inbox, but not processed. The other half is in my package inbox and not processed. What's happening?!?!
(9) 30th October - both halves of my shipment are now unprocessed in my package inbox. Okay, this is basically sorted now, this can be all be processed in 30 mins, I provided all the paperwork 4 weeks ago.
(10) 2nd November - half my shipment has been processed. I guess it's progress...
(11) 4th November - an email saying the other half will be processed today. Great, it only took them 3.5 weeks to re-process something they already previously processed. But today's the day!!
(12) 10th November - turns out "today" was not the day. No updates for 6 days.
I've paid hundreds of dollars to ship $1000+ worth of things, including a bonus $3 fine for their incompetence. I asked for this back. I did not get this back.
These things are still sat in a warehouse and left unprocessed for 4 weeks. For some reason I am not able to update the invoice myself for one parcel, even though I could do this in about 10 mins.
I've exchanged 49 emails with the help desk across 40 days.
I am genuinely starting to think I will never receive this package, and me and the customer service agent will just each send an email every day back and forth until the day I die - hopefully soon the way this is going.
There is a huge disconnect between the customer, the customer service team, and the warehouse. It seems like I contact them (day 1), they contact the warehouse (day 2), the warehouse contacts them (day 3), they contact me (day 4). And nothing happens. Round and round and round and round and round and round.
After 4 weeks of no one processing the contents of my package - remember I could do this myself in 10 mins - I am now desperate enough to write this review.
Someone. Please. Process. My. Package.
To be fair, the whole thing probably works quite well if nothing goes wrong. If anything goes wrong, be prepared to spend months of your life sending emails and waiting for responses. And for your goods to just never arrive.
For an admin simulator: 5* Would recommend, very tedious
Customer service agents: 5* Very friendly and patient
Packaging forwarding company: 0*
Thank you for taking the time to update your review.
I'm pleased that our team was able to get both parts of your shipment processed and that your goods have now been dispatched today, 10 November.
However, I do appreciate how frustrating this experience must have been. The time taken to resolve the issues with your shipment, particularly after you had provided the requested identification and documentation, was far longer than it should have been. I also understand your frustration at having to follow up so many times to get things moving.
I'm sorry that we fell short of the service you expected. While I'm pleased our customer service team remained helpful throughout, we need to ensure that the communication between our customer service and warehouse teams is much more effective when issues arise.
Thank you for your patience, and I hope your shipment reaches you safely and without any further issues.
I'm pleased that our team was able to get both parts of your shipment processed and that your goods have now been dispatched today, 10 November.
However, I do appreciate how frustrating this experience must have been. The time taken to resolve the issues with your shipment, particularly after you had provided the requested identification and documentation, was far longer than it should have been. I also understand your frustration at having to follow up so many times to get things moving.
I'm sorry that we fell short of the service you expected. While I'm pleased our customer service team remained helpful throughout, we need to ensure that the communication between our customer service and warehouse teams is much more effective when issues arise.
Thank you for your patience, and I hope your shipment reaches you safely and without any further issues.
Unverified Customer
09 November 2026
Unknown Shipment Details
Seit über einer Woche warte ich darauf, dass Forward2me mein Paket aus Japan nach Hamburg weiterschickt. Bis heute wurde es nicht verschickt. Zwischenzeitlich war das Paket in meinem Kundenkonto nicht mehr sichtbar, und der Zahlungslink war verschwunden.
Ich habe den Kundenservice mehrfach kontaktiert. Die Antworten haben mir kaum weitergeholfen. Ich weiß immer noch nicht, wann mein Paket verschickt wird und was ich konkret tun soll, damit es endlich weitergeht. Als Versandoption wurde mir nur DHL Express für rund 47 Euro angezeigt. Auch auf meine Frage nach einer günstigeren Alternative über Japan Post habe ich bisher keine konkrete Lösung bekommen.
Es ist wirklich frustrierend, immer wieder nachfragen zu müssen, während sich beim Versand nichts tut. Ich bereue, Forward2me für meine Bestellung genutzt zu haben. Nach dieser Erfahrung würde ich den Service nicht noch einmal nutzen.
Ich habe den Kundenservice mehrfach kontaktiert. Die Antworten haben mir kaum weitergeholfen. Ich weiß immer noch nicht, wann mein Paket verschickt wird und was ich konkret tun soll, damit es endlich weitergeht. Als Versandoption wurde mir nur DHL Express für rund 47 Euro angezeigt. Auch auf meine Frage nach einer günstigeren Alternative über Japan Post habe ich bisher keine konkrete Lösung bekommen.
Es ist wirklich frustrierend, immer wieder nachfragen zu müssen, während sich beim Versand nichts tut. Ich bereue, Forward2me für meine Bestellung genutzt zu haben. Nach dieser Erfahrung würde ich den Service nicht noch einmal nutzen.
Thank you for sharing your feedback. We're sorry to hear about your frustrating experience and understand your disappointment with the delays and lack of clear communication regarding your shipment from Japan to Germany.
Regarding your request for Japan Post, unfortunately, this service is not currently available through our Japan warehouse. The available shipping options depend on the destination, parcel details and services supported by our local warehouse and courier partners.
We recommend checking our pricing page before sending goods to our warehouses, as this provides information about our available shipping services and estimated costs:
https://www.forward2me.com/pricing/
This will help customers understand the available delivery options and associated costs before making a purchase.
Regarding your parcel temporarily disappearing from your active shipments, we would like to clarify that it was not lost or removed from our system. As the payment had not been completed, the shipment was automatically moved to your Shipment History.
Your feedback is important to us, and we will take it into consideration as we continue working to improve our service and communication.
Regarding your request for Japan Post, unfortunately, this service is not currently available through our Japan warehouse. The available shipping options depend on the destination, parcel details and services supported by our local warehouse and courier partners.
We recommend checking our pricing page before sending goods to our warehouses, as this provides information about our available shipping services and estimated costs:
https://www.forward2me.com/pricing/
This will help customers understand the available delivery options and associated costs before making a purchase.
Regarding your parcel temporarily disappearing from your active shipments, we would like to clarify that it was not lost or removed from our system. As the payment had not been completed, the shipment was automatically moved to your Shipment History.
Your feedback is important to us, and we will take it into consideration as we continue working to improve our service and communication.
Unverified Customer
09 November 2026
Unknown Shipment Details
Rose was very helpful and handled the situation quickly
Thank you for your kind review. We're pleased to hear Rose was able to help and resolve things quickly. I'll be sure to pass your feedback on to her. Thank you for choosing forward2me.
Irena Salmanovich
09 November 2026
FedEx Connect Plus
IS
I used Forward2me to receive three packages and I am very satisfied. Everything arrived safe and sound. The website itself is convenient, clear, and quite user-friendly. The service works reliably—thank you for the great job!
Thank you for your lovely review. We're delighted to hear that your three packages arrived safely and that you found our website easy to use. It's great to know you've had such a positive experience with forward2me. We really appreciate your support.
Unverified Customer
09 November 2026
Unknown Shipment Details
Worst forwarding service I have experienced to date. My package is still showing as awaiting collection, three weeks after payment was made, this while advertising a 5 day shipping time. Customer service is awful. I have contacted them three time with support tickets without response, I have called the support number only to get a message "that they have too many support calls so please leave a message", which I have also done to no avail. I managed to contact someone on the helpdesk chat, was kept waiting for about 25 mins with no interaction, then the chat was dropped. My experience to date is not even worthy of 1 star.
Unverified Customer
09 November 2026
Unknown Shipment Details
I sent forward2me an image of a super soaker that I planned on buying to check they could process it for me and ship it to my country.
They said yes.
So I bought the super soaker, sent it to them and waited. A few days later I received the email saying it had been received and was ready to be shipped.
What the email failed to mention was that forward2me has classed it as prohibited and where refusing to ship it to me. They said it could either go back to the seller or be "safely disposed of" (in other words used by the staff)
They insisted that it wouldn't clear customs because it was a replica gun. I explained that soakers look the way they do so that people WON'T confuse them with a gun as real guns don't have orange rotating nozzles or large purple tanks.
They said soakers don't X ray well so I pointed out that a soaker is 90% plastic, 5% rubber ( depending on the model) and the rest is the screws.
They still refused to budge. I reminded them that I had submitted a photo of the item to them before purchasing and they said it was fine. The replied with "but it's not the same as the one you bought" I said they're the exact same model and they should have told me it was prohibited.
So after a few days they "kindly" allowed me to ship it to a domestic address in the USA.
I did and that person shipped it to me via USPS a week after it arrived. It cleared customs easily and now has pride of place in my living room waiting for the next bit of hot weather.
I honestly don't know how this company manages as they don't. Have a phone number that works (I tried them both and no one answered) email replies take days to a week and theyre polices lack any form of logic or reason, and though their site mentions a live chat...there isn't one. Even when you send them the customs rules regarding imports of toys, they STILL don't listen.
They said USPS would ship it and they were wrong.
All of this started in August of 2026.
Crazy.
They said yes.
So I bought the super soaker, sent it to them and waited. A few days later I received the email saying it had been received and was ready to be shipped.
What the email failed to mention was that forward2me has classed it as prohibited and where refusing to ship it to me. They said it could either go back to the seller or be "safely disposed of" (in other words used by the staff)
They insisted that it wouldn't clear customs because it was a replica gun. I explained that soakers look the way they do so that people WON'T confuse them with a gun as real guns don't have orange rotating nozzles or large purple tanks.
They said soakers don't X ray well so I pointed out that a soaker is 90% plastic, 5% rubber ( depending on the model) and the rest is the screws.
They still refused to budge. I reminded them that I had submitted a photo of the item to them before purchasing and they said it was fine. The replied with "but it's not the same as the one you bought" I said they're the exact same model and they should have told me it was prohibited.
So after a few days they "kindly" allowed me to ship it to a domestic address in the USA.
I did and that person shipped it to me via USPS a week after it arrived. It cleared customs easily and now has pride of place in my living room waiting for the next bit of hot weather.
I honestly don't know how this company manages as they don't. Have a phone number that works (I tried them both and no one answered) email replies take days to a week and theyre polices lack any form of logic or reason, and though their site mentions a live chat...there isn't one. Even when you send them the customs rules regarding imports of toys, they STILL don't listen.
They said USPS would ship it and they were wrong.
All of this started in August of 2026.
Crazy.
First, I sincerely apologise for the frustration and inconvenience this situation has caused, particularly given that you contacted us before making your purchase specifically to confirm whether the item could be shipped.
I understand why you feel let down. Receiving an initial indication that the item could be accepted, only to be informed later that it was prohibited from international shipping, is understandably disappointing. We recognise that this created unnecessary inconvenience and additional work for you.
While our warehouse and carrier restrictions require us to assess certain items carefully, we acknowledge that the initial guidance should have been clearer and more accurate. We should have highlighted any potential restrictions before you proceeded with your purchase.
I also apologise for the delays in communication and the difficulty you experienced reaching our team. This is not the level of customer service we aim to provide.
We are sorry that we fell short of your expectations and appreciate you bringing these concerns to our attention.
I understand why you feel let down. Receiving an initial indication that the item could be accepted, only to be informed later that it was prohibited from international shipping, is understandably disappointing. We recognise that this created unnecessary inconvenience and additional work for you.
While our warehouse and carrier restrictions require us to assess certain items carefully, we acknowledge that the initial guidance should have been clearer and more accurate. We should have highlighted any potential restrictions before you proceeded with your purchase.
I also apologise for the delays in communication and the difficulty you experienced reaching our team. This is not the level of customer service we aim to provide.
We are sorry that we fell short of your expectations and appreciate you bringing these concerns to our attention.
LON1969
08 November 2026
UPS Standard Single
L
Little difficult in the beginning, but very successful in the end.
Thank you for sharing your feedback!
We're glad to hear that, despite a few challenges at the beginning, everything worked out successfully in the end. We appreciate your patience and understanding throughout the process.
We hope to assist you again and provide an even smoother experience next time!
We're glad to hear that, despite a few challenges at the beginning, everything worked out successfully in the end. We appreciate your patience and understanding throughout the process.
We hope to assist you again and provide an even smoother experience next time!
Unverified Customer
07 November 2026
Unknown Shipment Details
Package tracked as delivered/picked up on Oct 22 to Wilmington warehouse. Support ticket opened on Wednesday via WhatsApp has been ignored. Customer ID #834188. Need immediate assistance.
Thank you for bringing this to our attention. We sincerely apologise for the delay in receiving a response to your WhatsApp enquiry.
We understand that your package was marked as delivered to our Wilmington warehouse on October 22, and we appreciate how concerning it must be when a delivery has not yet appeared in your account.
We appreciate your patience and apologise again for the inconvenience. We are committed to getting this matter looked into and providing you with an update.
We understand that your package was marked as delivered to our Wilmington warehouse on October 22, and we appreciate how concerning it must be when a delivery has not yet appeared in your account.
We appreciate your patience and apologise again for the inconvenience. We are committed to getting this matter looked into and providing you with an update.
Unverified Customer
07 November 2026
Unknown Shipment Details
It seems UK office is good service but not German office. Always busy I wait a week to get response.
I'm sorry to hear that your experience with our German office has not met the same expectations as your experience with our UK team. I understand how frustrating it must be to wait a week for a response, particularly when you need assistance with your shipments.
We are currently experiencing a significant increase in enquiries and operational demand due to the peak season. This has resulted in backlogs across some of our teams, including our German office, and unfortunately, response times have been longer than usual.
Please be assured that we recognise these delays are not the level of service we aim to provide. Our teams are working through the outstanding enquiries and prioritising cases to bring response times back to normal as quickly as possible.
We are currently experiencing a significant increase in enquiries and operational demand due to the peak season. This has resulted in backlogs across some of our teams, including our German office, and unfortunately, response times have been longer than usual.
Please be assured that we recognise these delays are not the level of service we aim to provide. Our teams are working through the outstanding enquiries and prioritising cases to bring response times back to normal as quickly as possible.
Unverified Customer
07 November 2026
Unknown Shipment Details
A empresa está se negando sobre a responsabilidade de informar onde está minha carga, agindo de forma ilegal
I am sorry that our previous response gave you the impression that we are refusing to take responsibility for your shipment. That is not our intention. I want to assure you that we take your concerns seriously.
We recognise that although FORWARD2ME Lite does not include end-to-end tracking, this does not mean that we should dismiss your enquiries or refuse to provide information available in our dispatch records.
We have sent you an email to send the details of your forward2me lite shipment.
We appreciate your business and would like the opportunity to resolve this matter constructively.
We recognise that although FORWARD2ME Lite does not include end-to-end tracking, this does not mean that we should dismiss your enquiries or refuse to provide information available in our dispatch records.
We have sent you an email to send the details of your forward2me lite shipment.
We appreciate your business and would like the opportunity to resolve this matter constructively.
Unverified Customer
06 November 2026
Unknown Shipment Details
Terribile esperienza - prezzi per spedire un vestitino esagerati . Il Prezzo quando fai preventivo basso ma poi arrivi con il tuo pacco da trenta grammi e vogliono dai 25 euro in su !!! Messaggi con whatsapp ignorati con robot che risponde. Mai piu !
Thank you for sharing your feedback. I'm genuinely sorry to hear that your experience with Forward2me has been disappointing.
I understand your frustration, particularly regarding the significant difference between the initial shipping estimate and the final cost for such a lightweight parcel. We appreciate that unexpected charges can be frustrating, and we would like to look into what happened to understand why the final shipping cost was considerably higher than expected.
I'm also sorry that you haven't received the level of support you expected through WhatsApp. We understand how important it is to be able to reach our team and receive timely, helpful responses.
Our team has requested your contact and order details so we can investigate this further. If you're willing to share these details, please respond to our request so we can review your case and see how best we can assist.
We value your feedback and hope to have the opportunity to address your concerns.
Kind regards,
I understand your frustration, particularly regarding the significant difference between the initial shipping estimate and the final cost for such a lightweight parcel. We appreciate that unexpected charges can be frustrating, and we would like to look into what happened to understand why the final shipping cost was considerably higher than expected.
I'm also sorry that you haven't received the level of support you expected through WhatsApp. We understand how important it is to be able to reach our team and receive timely, helpful responses.
Our team has requested your contact and order details so we can investigate this further. If you're willing to share these details, please respond to our request so we can review your case and see how best we can assist.
We value your feedback and hope to have the opportunity to address your concerns.
Kind regards,
Gunnar Einarsson
06 November 2026
DHL Express Worldwide
GE
Fast shipping
Thank you for your lovely feedback!
We're delighted to hear that you were happy with our service and that your shipment arrived quickly. We truly appreciate your support and look forward to assisting you again!
We're delighted to hear that you were happy with our service and that your shipment arrived quickly. We truly appreciate your support and look forward to assisting you again!
Henrik
06 November 2026
UPS Standard Single
H
Super reliable, fast and an excellent customer service!
Thank you for your wonderful feedback!
We're thrilled to hear that you find our service reliable and fast, and that our customer support team made a positive impression. Your kind words mean a lot to us and motivate our team to keep delivering the best possible experience.
We look forward to assisting you with your future shipments!
We're thrilled to hear that you find our service reliable and fast, and that our customer support team made a positive impression. Your kind words mean a lot to us and motivate our team to keep delivering the best possible experience.
We look forward to assisting you with your future shipments!
LT
06 November 2026
UPS Standard Single
L
The workers are fast and experienced in their work. Good and easy communication between costumer and service.
Thank you for your kind feedback!
We're happy to hear that you were impressed with our team's efficiency and experience, as well as the communication throughout your experience with us.
We truly appreciate your support and look forward to assisting you with your future shipments!
We're happy to hear that you were impressed with our team's efficiency and experience, as well as the communication throughout your experience with us.
We truly appreciate your support and look forward to assisting you with your future shipments!
Unverified Customer
05 November 2026
Unknown Shipment Details
Jamie was helped to me , Forward2me is so cool and helpful ,I ordered a product from Germany that I could not have received without the help of these people. I am very satisfied, it was very professional, fast and efficient. Thank you very much!
We're delighted to hear that Jamie was able to assist you and make your shopping experience from Germany a success. It's great to know that you found our service professional, fast, and efficient.
We'll be sure to share your kind words with Jamie. Thank you
We'll be sure to share your kind words with Jamie. Thank you
Unverified Customer
05 November 2026
Unknown Shipment Details
Good assistance, Jhe of staff appare particular preparated and educated
We're delighted to hear that Jhe provided you with excellent assistance and that you found their knowledge and professionalism impressive. We'll be sure to share your kind words with Jhe.
Thank you for choosing Forward2me. We truly appreciate your support and look forward to assisting
Thank you for choosing Forward2me. We truly appreciate your support and look forward to assisting
Unverified Customer
05 November 2026
Unknown Shipment Details
Excellent customer service! Thank you, Nica!! :)
Thank you so much for your lovely feedback!
We're delighted to hear that Nica provided you with excellent customer service. We'll be sure to share your kind words with her.
We're delighted to hear that Nica provided you with excellent customer service. We'll be sure to share your kind words with her.
Jelena Ugrjumova
05 November 2026
FedEx Regional Economy
JU
Good experience
Thank you for your feedback!
We're glad to hear you had a good experience with Forward2me and appreciated our communication throughout the process.
We're glad to hear you had a good experience with Forward2me and appreciated our communication throughout the process.
Unverified Customer
04 November 2026
Unknown Shipment Details
I am extremely pleased with their service, particularly with how easy their website is to use and the quality of their customer support, especially NIca who really helped me.
The parcel, for which I had requested the “Combine & Repack” option at the UK warehouse, arrived safely, with all its contents in perfect condition.
To Forward2me : My sincere thanks for making this shipment possible and for the outstanding quality of your services.
I will certainly not hesitate to recommend you to others and to use your services again whenever the need arises.
The parcel, for which I had requested the “Combine & Repack” option at the UK warehouse, arrived safely, with all its contents in perfect condition.
To Forward2me : My sincere thanks for making this shipment possible and for the outstanding quality of your services.
I will certainly not hesitate to recommend you to others and to use your services again whenever the need arises.
We're delighted to hear that your parcel arrived safely and that everything was received in perfect condition. It's especially lovely to know that Nica made a positive difference to your experience.
We'll be sure to share your kind words with her and the wider team. Your recommendation means a lot to us, and we truly appreciate you choosing Forward2me.
We'll be sure to share your kind words with her and the wider team. Your recommendation means a lot to us, and we truly appreciate you choosing Forward2me.
Unverified Customer
03 November 2026
Unknown Shipment Details
This problem was likely my fault as I put the wrong abbreviation for the province, the support time was still long however the root problem was my fault, support has been much more responsive since Tuesday
Original post: 1 star: I have a laptop that has been stuck in their us warehouse for a week now, it will not move it says it's ready to ship but needs repacking and I can't select anything, their customer support went completely silent after wendsday last week
Original post: 1 star: I have a laptop that has been stuck in their us warehouse for a week now, it will not move it says it's ready to ship but needs repacking and I can't select anything, their customer support went completely silent after wendsday last week
UPDATE: Thank you for your updated review Thomas, I hope all is now resolved.
Hi Thomas,
I'm sorry that you've had this experience, particularly having your laptop sitting in our US warehouse and not being able to select the repacking option or see any available shipping services.
Having looked into this, I have identified a technical issue with the state code on your delivery address which was preventing the shipping options from displaying correctly. I have now amended this, and you should be able to see the available services in your account.
I also appreciate your frustration at not receiving an update from our support team. This is not the level of communication we want our customers to receive, and I'm sorry you have been left waiting.
I've now picked this up personally and will ensure your repacking request is prioritised so that we can get your laptop on its way as soon as possible.
Thank you for bringing this to our attention, Thomas. I hope we can turn your experience around.
Hi Thomas,
I'm sorry that you've had this experience, particularly having your laptop sitting in our US warehouse and not being able to select the repacking option or see any available shipping services.
Having looked into this, I have identified a technical issue with the state code on your delivery address which was preventing the shipping options from displaying correctly. I have now amended this, and you should be able to see the available services in your account.
I also appreciate your frustration at not receiving an update from our support team. This is not the level of communication we want our customers to receive, and I'm sorry you have been left waiting.
I've now picked this up personally and will ensure your repacking request is prioritised so that we can get your laptop on its way as soon as possible.
Thank you for bringing this to our attention, Thomas. I hope we can turn your experience around.
Unverified Customer
03 November 2026
Unknown Shipment Details
Unfortunately, I haven’t had a very good experience with this website.
The initial shipping process was absolutely fine. I was able to place orders with Walmart and other retailers without any issues. All my purchases were delivered to the warehouse and properly registered in my account. That wasn’t the problem.
I then paid approximately €150 to have everything shipped to Germany via UPS.
However, once the package arrived in Germany, UPS informed me that a customs clearance authorization was missing. I sent the required authorization to UPS within five minutes.
After that, nothing happened for several days. Eventually, my package was simply returned to the United States, which was extremely frustrating.
I contacted UPS several times to ask about the status of my shipment. Every single time, I was assured that everything was fine, there were no issues, and my package would be delivered. Despite these assurances, the package was sent back to the US.
I therefore contacted Forward2Me and explained the entire situation. As the recipient, I am in no way responsible for how UPS handled my package. There was absolutely nothing more I could have done to prevent this situation, as I had fulfilled every requirement on my end.
Forward2Me initially responded and said they would investigate the matter. I submitted all the requested documentation. After that, almost 22 days passed without any further updates.
Eventually, I received a response stating that they could not reship my package to me free of charge because certain sales information was missing and that the customs authorization was not the reason for the return.
However, this is simply not correct. UPS explicitly told me that the missing customs authorization was the issue. They confirmed this to me directly.
I therefore find Forward2Me’s refusal to reship my package free of charge extremely disappointing. I had already paid approximately €150 for shipping, and I am certainly not willing to pay another €150 to receive a package that was returned through no fault of my own.
In my opinion, Forward2Me could and absolutely should have shown more goodwill towards its customers in this situation.
Unfortunately, this experience has left a very bad impression on me, and I will no longer be using their services. There are better alternatives available.
The initial shipping process was absolutely fine. I was able to place orders with Walmart and other retailers without any issues. All my purchases were delivered to the warehouse and properly registered in my account. That wasn’t the problem.
I then paid approximately €150 to have everything shipped to Germany via UPS.
However, once the package arrived in Germany, UPS informed me that a customs clearance authorization was missing. I sent the required authorization to UPS within five minutes.
After that, nothing happened for several days. Eventually, my package was simply returned to the United States, which was extremely frustrating.
I contacted UPS several times to ask about the status of my shipment. Every single time, I was assured that everything was fine, there were no issues, and my package would be delivered. Despite these assurances, the package was sent back to the US.
I therefore contacted Forward2Me and explained the entire situation. As the recipient, I am in no way responsible for how UPS handled my package. There was absolutely nothing more I could have done to prevent this situation, as I had fulfilled every requirement on my end.
Forward2Me initially responded and said they would investigate the matter. I submitted all the requested documentation. After that, almost 22 days passed without any further updates.
Eventually, I received a response stating that they could not reship my package to me free of charge because certain sales information was missing and that the customs authorization was not the reason for the return.
However, this is simply not correct. UPS explicitly told me that the missing customs authorization was the issue. They confirmed this to me directly.
I therefore find Forward2Me’s refusal to reship my package free of charge extremely disappointing. I had already paid approximately €150 for shipping, and I am certainly not willing to pay another €150 to receive a package that was returned through no fault of my own.
In my opinion, Forward2Me could and absolutely should have shown more goodwill towards its customers in this situation.
Unfortunately, this experience has left a very bad impression on me, and I will no longer be using their services. There are better alternatives available.
I'm sorry to hear about your experience, particularly as I appreciate how frustrating it must be to have your shipment returned after already paying for delivery to Germany.
We understand your concerns regarding the customs clearance requirements and the conflicting information you received from UPS. I am currently looking into this matter to establish exactly what happened, including the additional information required for customs clearance and the communication surrounding the return of your shipment.
I also appreciate that the time taken to investigate and provide you with an update has not been satisfactory, and I'm sorry for the frustration this has caused.
We want to ensure that we have a clear understanding of what happened before reaching a final decision on the reshipping costs. We will review this further with our team and come back to you directly.
We understand your concerns regarding the customs clearance requirements and the conflicting information you received from UPS. I am currently looking into this matter to establish exactly what happened, including the additional information required for customs clearance and the communication surrounding the return of your shipment.
I also appreciate that the time taken to investigate and provide you with an update has not been satisfactory, and I'm sorry for the frustration this has caused.
We want to ensure that we have a clear understanding of what happened before reaching a final decision on the reshipping costs. We will review this further with our team and come back to you directly.
Unverified Customer
03 November 2026
Unknown Shipment Details
You can never get through to phone support, they have not fixed the Northern Ireland post addresses meaning that we have to request a manual pickup, that we cannot do as we cannot get though to any form of support
Unverified Customer
02 November 2026
Unknown Shipment Details
I would strongly advise anyone considering forward2me to think carefully before using their service.
I arranged to have my bicycle shipped to their US warehouse after receiving a shipping quotation for delivery to my home address. I accepted the quote within the stated 24-hour validity period and sent my bicycle to their warehouse based on the information and price provided by their team.
After my bicycle arrived, the shipping price almost doubled, without a satisfactory explanation. I was then told that their courier could not deliver the bicycle to my address, even though the original quotation was for delivery there.
My bicycle has now been held at their warehouse for more than 30 days. I have repeatedly contacted their customer support team by email, WhatsApp and Facebook, provided all the information they requested, and tried to find a solution. I have even offered to collect the bicycle from a courier depot in Slovakia.
Despite all this, I still have no clear solution, and I have been informed that storage fees will apply.
What is particularly frustrating is the lack of meaningful communication. The replies I receive do not properly address the main issues: the original quotation, the almost doubled shipping price, and how I can actually get my bicycle.
I chose forward2me in good faith and relied on the quotation they provided. I now feel completely let down by their service and communication.
I simply want my bicycle released and this matter resolved fairly. I hope someone from management will finally take responsibility and contact me.
I arranged to have my bicycle shipped to their US warehouse after receiving a shipping quotation for delivery to my home address. I accepted the quote within the stated 24-hour validity period and sent my bicycle to their warehouse based on the information and price provided by their team.
After my bicycle arrived, the shipping price almost doubled, without a satisfactory explanation. I was then told that their courier could not deliver the bicycle to my address, even though the original quotation was for delivery there.
My bicycle has now been held at their warehouse for more than 30 days. I have repeatedly contacted their customer support team by email, WhatsApp and Facebook, provided all the information they requested, and tried to find a solution. I have even offered to collect the bicycle from a courier depot in Slovakia.
Despite all this, I still have no clear solution, and I have been informed that storage fees will apply.
What is particularly frustrating is the lack of meaningful communication. The replies I receive do not properly address the main issues: the original quotation, the almost doubled shipping price, and how I can actually get my bicycle.
I chose forward2me in good faith and relied on the quotation they provided. I now feel completely let down by their service and communication.
I simply want my bicycle released and this matter resolved fairly. I hope someone from management will finally take responsibility and contact me.
Hi Slavomíra,
I'm sorry that your experience with forward2me has been so disappointing, particularly given the time this has taken and the difficulty you've had getting a clear resolution.
I would like to personally look into this matter, including the original quotation, the subsequent change in shipping cost and the options available to get your bicycle delivered or released to you.
I appreciate that you have already spent considerable time trying to resolve this, and I don't want you to have to keep chasing different departments for an answer.
We are reviewing the situation and we will reach out to you directly so we can review the situation and work towards a fair resolution as quickly as possible.
Kind regards,
Tracy
I'm sorry that your experience with forward2me has been so disappointing, particularly given the time this has taken and the difficulty you've had getting a clear resolution.
I would like to personally look into this matter, including the original quotation, the subsequent change in shipping cost and the options available to get your bicycle delivered or released to you.
I appreciate that you have already spent considerable time trying to resolve this, and I don't want you to have to keep chasing different departments for an answer.
We are reviewing the situation and we will reach out to you directly so we can review the situation and work towards a fair resolution as quickly as possible.
Kind regards,
Tracy
Unverified Customer
02 November 2026
Unknown Shipment Details
A big thank you to Jhe for the excellent support with my shipment from forward2me’s UK warehouse!
My shipment contained a large number of cassette tapes and CDs, but the original invoice listed many similar items separately. This resulted in a staggering $248.50 in UPS entry-line charges alone!
Thankfully, Jhe stepped in, consolidated the duplicate entries, and provided an updated invoice. The entry-line charge dropped to $38.50, bringing my total duties and fees to just $68.23—a saving of $210!
Great job, Jhe! I truly appreciate the care and effort you put into resolving this. Employees like you make a real difference, and I’ll be very happy to put the money saved towards my next shipment with forward2me.
My shipment contained a large number of cassette tapes and CDs, but the original invoice listed many similar items separately. This resulted in a staggering $248.50 in UPS entry-line charges alone!
Thankfully, Jhe stepped in, consolidated the duplicate entries, and provided an updated invoice. The entry-line charge dropped to $38.50, bringing my total duties and fees to just $68.23—a saving of $210!
Great job, Jhe! I truly appreciate the care and effort you put into resolving this. Employees like you make a real difference, and I’ll be very happy to put the money saved towards my next shipment with forward2me.
Thank you so much for taking the time to share your experience and for recognising Jhe's efforts! We'll make sure your wonderful feedback is shared with Jhe. Recognition like this means a great deal to our team and motivates us to continue delivering the best possible service.
Unverified Customer
01 November 2026
Unknown Shipment Details
Forward2me's customer care crew is professional, which is why I rated them five stars. I had several issues, and Nica, one of the teams, was really helpful. I recently looked at how many emails Nica and I had exchanged, and I saw that we had exchanged more than 70. Thank you, Nica, and thank you, the forward2me team. You are a truly amazing team, and I will continue to use your premium services. I really appreciate it. Nica, you are the best.
We're delighted to hear about your positive experience with Nica. We'll make sure your kind words are shared with her, as recognition like this means a lot to our team.
It's wonderful to know that despite the challenges you encountered, Nica was able to support you throughout your journey.
It's wonderful to know that despite the challenges you encountered, Nica was able to support you throughout your journey.
Carlo Marcheggiani
01 November 2026
UPS Standard Single
CM
Very fast shipment forwarding. Clear information about shipment status and good price. I like the web site arrangement. I'm very happy!
Thank you for your wonderful feedback! We're delighted to hear that you had a smooth experience with our shipment forwarding service and found our pricing, tracking updates, and website easy to use. Your satisfaction means a lot to us, and we truly appreciate your support.
Joshua Crauser
01 November 2026
UPS Standard Single
JC
Fast and reliable, couldn't have asked for more from a forwarding company, very happy
Thank you for your lovely feedback! We're thrilled to hear that you found our service fast and reliable. Your satisfaction means a lot to our team, and we truly appreciate your trust in Forward2me.
Unverified Customer
31 October 2026
Unknown Shipment Details
Jhe replied promptly, asked about a few things like tracking numbers, and then solved the problem quickly. I am very happy to have received help - the Forward2me system is not intuitive, and difficult to navigate.
help - the Forward2me system is not intuitive, and difficult to navigate.
Thank you for sharing your experience! We're so pleased to hear that Jhe provided prompt and helpful assistance and resolved your issue quickly. We also appreciate your feedback about our website and navigation. Your comments are valuable to us as we continuously look for ways to improve our customers' experience. We'll be sure to pass your kind words on to Jhe! 😊💕
Thank you for sharing your experience! We're so pleased to hear that Jhe provided prompt and helpful assistance and resolved your issue quickly. We also appreciate your feedback about our website and navigation. Your comments are valuable to us as we continuously look for ways to improve our customers' experience. We'll be sure to pass your kind words on to Jhe! 😊💕
Unverified Customer
31 October 2026
Unknown Shipment Details
Rose assisted me to enable a repacking of my package in the Germany warehouse to have a lower volumetric weight, after the original repacking exceeded the estimated shipping cost. She was very helpful and prompt in finding a solution. Thank you!
Thank you for your feedback. We’re pleased to hear Rose was able to help find a solution with the repacking at our Germany warehouse and reduce the volumetric weight of your shipment.
We’ll be sure to pass on your kind words to Rose. Thank you for choosing forward2me.
We’ll be sure to pass on your kind words to Rose. Thank you for choosing forward2me.
Unverified Customer
31 October 2026
Unknown Shipment Details
Very affordable top notch service. Aimee is the most helpful customer service lady ever. She responded to my enquiry promptly and was extremely helpful.
I will continue use this company as they are transparent with pricing, no hidden costs.
I will continue use this company as they are transparent with pricing, no hidden costs.
Thank you for your lovely review. We’re pleased to hear you found our service affordable and our pricing transparent.
It’s great to hear that Aimee was so helpful and responded promptly to your enquiry. We’ll be sure to pass on your kind words to her.
Thank you for choosing forward2me. We look forward to continuing to support your shipments.
It’s great to hear that Aimee was so helpful and responded promptly to your enquiry. We’ll be sure to pass on your kind words to her.
Thank you for choosing forward2me. We look forward to continuing to support your shipments.
Unverified Customer
31 October 2026
Unknown Shipment Details
5 stars, couldn’t be less.
I absolutely love forward 2 me. I use their services on a regular basis to get my nail products forwarded from Japan.
I have received them in as little as 2 business days sometimes.
Customer service is very efficient. Affordable services.
I cannot fault them at all. Keep up the good work. Love this company.
Would love to see them expanding to other Asian countries and some more European ones
I absolutely love forward 2 me. I use their services on a regular basis to get my nail products forwarded from Japan.
I have received them in as little as 2 business days sometimes.
Customer service is very efficient. Affordable services.
I cannot fault them at all. Keep up the good work. Love this company.
Would love to see them expanding to other Asian countries and some more European ones
Thank you so much for your wonderful 5-star review! ⭐⭐⭐⭐⭐
We're absolutely delighted to hear how much you love using forward2me and that you've consistently enjoyed our fast delivery times, affordable services, and helpful customer support.
It's fantastic to know we've become your trusted forwarding partner for your nail products from Japan!
We already have Germany in the EU that you can use.
Cheers,
We're absolutely delighted to hear how much you love using forward2me and that you've consistently enjoyed our fast delivery times, affordable services, and helpful customer support.
It's fantastic to know we've become your trusted forwarding partner for your nail products from Japan!
We already have Germany in the EU that you can use.
Cheers,
Unverified Customer
31 October 2026
Unknown Shipment Details
The customer service is fast and helpful. I got helped by Kyla and Joyce. Can’t complain!
Thank you so much for your lovely 5-star review! ⭐
We're delighted to hear that you had a great experience with our customer service. We'll be sure to share your kind words with Kyla and Joyce – they'll be thrilled to know their help made a difference!
Thank you for choosing forward2me. We truly appreciate your support and look forward to helping you with your future shipments!
We're delighted to hear that you had a great experience with our customer service. We'll be sure to share your kind words with Kyla and Joyce – they'll be thrilled to know their help made a difference!
Thank you for choosing forward2me. We truly appreciate your support and look forward to helping you with your future shipments!
Unverified Customer
30 October 2026
Unknown Shipment Details
Recently I've used the service of Forward2me through their warehouse in Germany to ship items to my country. The way their service works is well explained on their website and I encourage first time customers to go through it for better understanding and unnecessary contact with the customer service.
The user interface of Forward2me is user friendly and easy to navigate. It allows the user to enter details for upcoming packages. In addition, Forward2me utilizes AI to extract information from the invoice uploaded by the customer to fill the form required for the details of the package. It is an awesome feature and saves time, I only noted one minor problem; if the quantity of a particular item is more than 1 the AI
fails to calculate the correct total price, but it is possible to manually change the total price for such items.
Forward2me also gives the user the option to fill all the form manually without uploading the invoice.
Add on services like repacking, consolidation and others are provided by Forward2me at affordable cost.
The shipping fees provided by Forward2me are very good and competitive compared to other forwarders. Forward2me mostly ships via FedEx and DHL which are very reliable and efficient. The packages I received were in excellent condition.
The customer experience team at Forward2me are very kind and helpful. They do their best to solve arising issues. When contacted the staff usually replies promptly but if overwhelmed it might take 24 to 48 hours. I have contacted the customer experience team regarding an issue related to shipping dangerous goods.
First I was assisted by Kyla and later on by Jus, both were professional and helpful. My issue was handled with great care and I got regular updates until the issue got resolved.
I particularly want to thank Jus for the exceptional assistance provided and for reshipping my package free of charge after being initially returned by the shipping courier.
Based on my experience, I highly
recommend Forward2me to everyone
looking for a reliable and efficient forwarder to ship items from UK, Germany, USA and other locations served by Forward2me.
The user interface of Forward2me is user friendly and easy to navigate. It allows the user to enter details for upcoming packages. In addition, Forward2me utilizes AI to extract information from the invoice uploaded by the customer to fill the form required for the details of the package. It is an awesome feature and saves time, I only noted one minor problem; if the quantity of a particular item is more than 1 the AI
fails to calculate the correct total price, but it is possible to manually change the total price for such items.
Forward2me also gives the user the option to fill all the form manually without uploading the invoice.
Add on services like repacking, consolidation and others are provided by Forward2me at affordable cost.
The shipping fees provided by Forward2me are very good and competitive compared to other forwarders. Forward2me mostly ships via FedEx and DHL which are very reliable and efficient. The packages I received were in excellent condition.
The customer experience team at Forward2me are very kind and helpful. They do their best to solve arising issues. When contacted the staff usually replies promptly but if overwhelmed it might take 24 to 48 hours. I have contacted the customer experience team regarding an issue related to shipping dangerous goods.
First I was assisted by Kyla and later on by Jus, both were professional and helpful. My issue was handled with great care and I got regular updates until the issue got resolved.
I particularly want to thank Jus for the exceptional assistance provided and for reshipping my package free of charge after being initially returned by the shipping courier.
Based on my experience, I highly
recommend Forward2me to everyone
looking for a reliable and efficient forwarder to ship items from UK, Germany, USA and other locations served by Forward2me.
Thank you so much for taking the time to share such a detailed and thoughtful review! ⭐
We're delighted to hear that you've had a positive experience with our Germany warehouse, shipping services, and additional features. It's especially lovely to know that our team was able to support you throughout the process and resolve the shipping issue.
We'll be sure to pass your kind words on to Kyla and Jus. They will be very happy to know their efforts made a difference!
We also appreciate your constructive feedback regarding the AI invoice extraction feature. Feedback like yours helps us identify areas where we can continue improving our services.
Thank you again for your recommendation and for choosing forward2me. We truly appreciate your trust and look forward to assisting you with many more shipments!
We're delighted to hear that you've had a positive experience with our Germany warehouse, shipping services, and additional features. It's especially lovely to know that our team was able to support you throughout the process and resolve the shipping issue.
We'll be sure to pass your kind words on to Kyla and Jus. They will be very happy to know their efforts made a difference!
We also appreciate your constructive feedback regarding the AI invoice extraction feature. Feedback like yours helps us identify areas where we can continue improving our services.
Thank you again for your recommendation and for choosing forward2me. We truly appreciate your trust and look forward to assisting you with many more shipments!
Armin Burgdörfer
30 October 2026
UPS Standard Single
AB
Sehr gut+++++
Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐
Unverified Customer
29 October 2026
Unknown Shipment Details
You were very pleasant on the phone, and we solved the problem almost immediately. Thank you very much, Jeh!
Thank you for your kind review.
We're pleased to hear that Jhe was able to resolve your issue so quickly and made the experience a positive one. We'll be sure to pass on your feedback to her.
We're pleased to hear that Jhe was able to resolve your issue so quickly and made the experience a positive one. We'll be sure to pass on your feedback to her.
Unverified Customer
29 October 2026
Unknown Shipment Details
Best company for getting my parcels from USA. Joyce is best.
Thank you for your great review.
We're pleased to hear that you're happy with our US shipping service and that Joyce has provided such helpful support.
We'll be sure to pass on your kind words to her.
We're pleased to hear that you're happy with our US shipping service and that Joyce has provided such helpful support.
We'll be sure to pass on your kind words to her.
Unverified Customer
29 October 2026
Unknown Shipment Details
Extremely high shipping charges and inadequate handling of a formal complaint
I recently used Forward2Me to consolidate and ship two car parts from the UK to Germany.
The final invoice amounted to £406.26, including £349.26 for UPS Standard shipping alone. The parcel measured 165 × 59 × 16 cm and weighed 20.5 kg.
I had originally arranged for the larger item to be delivered to Forward2Me because I expected parcel forwarding to be more economical. However, international shipping for the same item was advertised on eBay at approximately £170.
Even more surprisingly, I found a DHL Express quotation of just €115.57 through an independent shipping comparison service, based on exactly the same parcel dimensions and weight.
I submitted a formal support request to Forward2Me, attached a screenshot of this quotation and explicitly asked them to investigate the substantial price difference.
The response I received merely explained the calculation of volumetric weight and quoted a DHL shipping rate of £289.93. However, the independent quotation already used exactly the same parcel dimensions and weight. The explanation therefore failed to address the actual issue.
I subsequently pointed this out in writing, making it clear that I had no objection to the separate repacking charge. My complaint concerned the transportation costs.
When I received no substantive response to this clarification, I followed up again. My specific question remained unanswered in the correspondence available to me.
What disappoints me most is not just the excessive shipping cost, but the apparent unwillingness to properly investigate a documented and reasonable customer complaint.
I would strongly advise anyone considering Forward2Me to check independent shipping prices before having goods delivered to their warehouse.
**Update – 2 November 2026**
Following my review, Forward2Me's Customer Experience Team investigated my complaint again.
I am pleased to report that the company has now refunded £252.56 to my original payment method, reducing the total cost from £406.26 to £153.70.
I particularly appreciate Tracy's professional and constructive handling of the matter.
Although the original shipping charges and the initial handling of my complaint were disappointing, Forward2Me ultimately provided a fair and satisfactory resolution.
Thank you for resolving this matter.
I recently used Forward2Me to consolidate and ship two car parts from the UK to Germany.
The final invoice amounted to £406.26, including £349.26 for UPS Standard shipping alone. The parcel measured 165 × 59 × 16 cm and weighed 20.5 kg.
I had originally arranged for the larger item to be delivered to Forward2Me because I expected parcel forwarding to be more economical. However, international shipping for the same item was advertised on eBay at approximately £170.
Even more surprisingly, I found a DHL Express quotation of just €115.57 through an independent shipping comparison service, based on exactly the same parcel dimensions and weight.
I submitted a formal support request to Forward2Me, attached a screenshot of this quotation and explicitly asked them to investigate the substantial price difference.
The response I received merely explained the calculation of volumetric weight and quoted a DHL shipping rate of £289.93. However, the independent quotation already used exactly the same parcel dimensions and weight. The explanation therefore failed to address the actual issue.
I subsequently pointed this out in writing, making it clear that I had no objection to the separate repacking charge. My complaint concerned the transportation costs.
When I received no substantive response to this clarification, I followed up again. My specific question remained unanswered in the correspondence available to me.
What disappoints me most is not just the excessive shipping cost, but the apparent unwillingness to properly investigate a documented and reasonable customer complaint.
I would strongly advise anyone considering Forward2Me to check independent shipping prices before having goods delivered to their warehouse.
**Update – 2 November 2026**
Following my review, Forward2Me's Customer Experience Team investigated my complaint again.
I am pleased to report that the company has now refunded £252.56 to my original payment method, reducing the total cost from £406.26 to £153.70.
I particularly appreciate Tracy's professional and constructive handling of the matter.
Although the original shipping charges and the initial handling of my complaint were disappointing, Forward2Me ultimately provided a fair and satisfactory resolution.
Thank you for resolving this matter.
Thank you for your feedback. We're sorry that your concerns about the shipping costs were not fully addressed in our previous correspondence.
Due to the dimensions of your shipment, additional courier handling fees for oversized items and a peak surcharge applied, which can significantly increase the shipping cost.
We understand that you were looking for a clear explanation of the price difference, and we're sorry that our previous responses did not adequately address your specific concerns.
We will investigate the charges further and come back to you directly with an explanation. We appreciate you bringing this to our attention and giving us the opportunity to look into it.
Due to the dimensions of your shipment, additional courier handling fees for oversized items and a peak surcharge applied, which can significantly increase the shipping cost.
We understand that you were looking for a clear explanation of the price difference, and we're sorry that our previous responses did not adequately address your specific concerns.
We will investigate the charges further and come back to you directly with an explanation. We appreciate you bringing this to our attention and giving us the opportunity to look into it.
Marc Kaufmann
29 October 2026
UPS Standard Single
MK
Helpful employees, friendly and helpful communication
Thank you for your kind feedback.
We're pleased to hear that our team provided friendly and helpful communication.
We appreciate you taking the time to share your experience and look forward to helping you again.
Kind Regards,
Tracy
We're pleased to hear that our team provided friendly and helpful communication.
We appreciate you taking the time to share your experience and look forward to helping you again.
Kind Regards,
Tracy
Unverified Customer
29 October 2026
Unknown Shipment Details
What are you even paying for?
You are paying for a middle man to receive and maybe slightly re-pack multiple items into one for you.
The issue is that I have a re-shipper in the US that actually re-packages all items to make sure they arrive safe and undamaged.
I had an instance with forward2me where I was forced to get an item repackaged, except they didn't repackage anything. They just slapped the shipping label on what it arrived to them in. And so the item arrived damaged. The item was a 1 of 1 card. So couldn't be replaced.
Would I recommend them? hell no.
If you have other options, go with those.
I have one final thing with them and then I'm never using their services again.
Editing my review to add more.
The pricing is insane. Though expect that from most UK reshippers. Their international shipping rates are disgusting.
Basically if you get anything worth more than £100 , your starting rate for shipping is something like £40+ on its own, then you pay taxes and maybe even a "repack" fee of £3.
For example, I bought a single trading card for £115, forward2me charged me £3 in "repack" fees, £9.90+£5.24 in taxes.
So for a £115 card, I paid £67.54 in shipping.
Ridiculous.
AND THEY DIDNT EVEN REPACK MY CARD
Edit 2:
Stop lying in the damn replies.
I literally supplied you with the information to identify me and my orders in the request you sent me via trustpilot.
That is now another reason to not trust this company. They will LIE IN PUBLIC.
You are paying for a middle man to receive and maybe slightly re-pack multiple items into one for you.
The issue is that I have a re-shipper in the US that actually re-packages all items to make sure they arrive safe and undamaged.
I had an instance with forward2me where I was forced to get an item repackaged, except they didn't repackage anything. They just slapped the shipping label on what it arrived to them in. And so the item arrived damaged. The item was a 1 of 1 card. So couldn't be replaced.
Would I recommend them? hell no.
If you have other options, go with those.
I have one final thing with them and then I'm never using their services again.
Editing my review to add more.
The pricing is insane. Though expect that from most UK reshippers. Their international shipping rates are disgusting.
Basically if you get anything worth more than £100 , your starting rate for shipping is something like £40+ on its own, then you pay taxes and maybe even a "repack" fee of £3.
For example, I bought a single trading card for £115, forward2me charged me £3 in "repack" fees, £9.90+£5.24 in taxes.
So for a £115 card, I paid £67.54 in shipping.
Ridiculous.
AND THEY DIDNT EVEN REPACK MY CARD
Edit 2:
Stop lying in the damn replies.
I literally supplied you with the information to identify me and my orders in the request you sent me via trustpilot.
That is now another reason to not trust this company. They will LIE IN PUBLIC.
2nd UPDATED REPLY:
Hi Jacob,
I'm sorry to hear how disappointed you've been with your experience.
We have tried to follow up on your concerns and review the details provided. However, the shipment details subsequently supplied for the claim were confirmed by you to relate to the wrong order, and you asked us to close the ticket.
We remain willing to review the original shipment and your concerns about the repackaging service if you would like us to do so. We want to ensure that any investigation is based on the correct shipment details.
Kind Regards,
Tracy
UPATED REPLY:
I'm sorry to hear that your trading card arrived damaged and that you were disappointed with our repacking service.
We take care to ensure that items are packed as safely as possible for international transit, and we take concerns about our repacking service seriously.
We would like the opportunity to look into what happened with your shipment. If you can provide photos of the damaged item and the packaging as it arrived, we will review the matter and do our best to help. As some time has passed since the shipment was sent, there may be limitations on whether a claim can still be submitted.
We understand your concerns about shipping costs and appreciate you taking the time to share your feedback.
Hi Jacob,
I'm sorry to hear how disappointed you've been with your experience.
We have tried to follow up on your concerns and review the details provided. However, the shipment details subsequently supplied for the claim were confirmed by you to relate to the wrong order, and you asked us to close the ticket.
We remain willing to review the original shipment and your concerns about the repackaging service if you would like us to do so. We want to ensure that any investigation is based on the correct shipment details.
Kind Regards,
Tracy
UPATED REPLY:
I'm sorry to hear that your trading card arrived damaged and that you were disappointed with our repacking service.
We take care to ensure that items are packed as safely as possible for international transit, and we take concerns about our repacking service seriously.
We would like the opportunity to look into what happened with your shipment. If you can provide photos of the damaged item and the packaging as it arrived, we will review the matter and do our best to help. As some time has passed since the shipment was sent, there may be limitations on whether a claim can still be submitted.
We understand your concerns about shipping costs and appreciate you taking the time to share your feedback.
Unverified Customer
28 October 2026
Unknown Shipment Details
I disappointed that when a repacked parcel was returned to forward2me instead of being delivered to me. Reason was that one product inside was not allowed to be shipped to my place of residence.
It took quiet some time but Jus from customer support was able to provide a satisfying solution which included no extra costs for me.
It took quiet some time but Jus from customer support was able to provide a satisfying solution which included no extra costs for me.
Thank you for your feedback.
We're sorry for the initial disappointment and delay, but pleased that Jus was able to find a satisfactory solution for you without any additional costs.
We'll be sure to pass on your kind words to Jus, and thank you for giving us the opportunity to resolve this for you.
We're sorry for the initial disappointment and delay, but pleased that Jus was able to find a satisfactory solution for you without any additional costs.
We'll be sure to pass on your kind words to Jus, and thank you for giving us the opportunity to resolve this for you.
Unverified Customer
27 October 2026
Unknown Shipment Details
I had a question about the address, and Gerie provided a prompt and comprehensive response! Very impressive! Thank you Gerie🙏🏻🙏🏻
Unverified Customer
27 October 2026
Unknown Shipment Details
Jhe provided me with excellent support. He answers every question in a polite and helpful manner. This is why I will continue to use forward2me’s UK warehouse with complete confidence.
Thank you for your lovely feedback.
We're pleased to hear Jhe provided such helpful and professional support.
We'll be sure to pass on your kind words to him. It's great to know you'll continue to use our UK warehouse with confidence.
We're pleased to hear Jhe provided such helpful and professional support.
We'll be sure to pass on your kind words to him. It's great to know you'll continue to use our UK warehouse with confidence.
Lachlan McEwan
27 October 2026
FedEx International Economy
LM
Sneaky hidden costs and intentionally misleading
Hi,
We're sorry to hear you feel this way. We aim to be as transparent as possible about our pricing and any additional charges, and we provide information on our website to help customers understand the costs involved.
If you could share more details about your experience, we'd welcome the opportunity to look into your concerns.
We're sorry to hear you feel this way. We aim to be as transparent as possible about our pricing and any additional charges, and we provide information on our website to help customers understand the costs involved.
If you could share more details about your experience, we'd welcome the opportunity to look into your concerns.
Unverified Customer
27 October 2026
Unknown Shipment Details
Forward2Me provided magnificent quality service in allowing me to get my package shipped to me through their Germany warehouse. It seemed like a lot to take in at first, but the overall process and interface was convenient and went without much trouble. Elvie from the Customer Experience Team was very wonderful and helpful throughout the entire process especially during the customs and packaging stages. I was able to receive my package in great condition. Excellent service experience provided by Forward2Me. Much thanks to Elvie for their amazing efforts!
Thank you for your lovely review.
We are pleased to hear that everything went smoothly and that your package arrived in great condition. It is especially good to know that Elvie was able to guide you through the customs and packaging process and make the experience easier for you. We will be sure to pass on your kind words to her.
Thank you for choosing forward2me.
We are pleased to hear that everything went smoothly and that your package arrived in great condition. It is especially good to know that Elvie was able to guide you through the customs and packaging process and make the experience easier for you. We will be sure to pass on your kind words to her.
Thank you for choosing forward2me.
Unverified Customer
26 October 2026
Unknown Shipment Details
Expérience très décevante. Le problème principal de Forward2me est le manque de transparence sur le coût total de l'opération et l'apparition de frais supplémentaires alors que le client pense avoir déjà réglé l'ensemble des prestations nécessaires.
Voici le détail de mon expérience pour deux durites automobiles :
- Achat des pièces : 62,65 £ (environ 72 €), livraison initiale au Royaume-Uni comprise.
- Réexpédition Forward2me : 28,50 £ (environ 33 €), comprenant 22,50 £ de transport UPS Standard, 3 £ pour le reconditionnement et 3 £ pour l'identification du colis.
- Nouvelle demande de paiement d'UPS à l'arrivée en France : 41,14 €, dont 19 € de droits de douane, 3,69 € de TVA et 18,45 € de frais de dossier.
Coût total estimé : environ 146 € pour deux durites achetées environ 72 €.
Le traitement du colis en entrepôt soulève déjà des questions. Une photo est fournie, mais elle ne permet pas de juger précisément de la taille de l'emballage. Après ouverture, Forward2me estime que le colis est trop grand par rapport à son contenu et demande un reconditionnement. En tant que client, je ne peux pas vérifier si cette opération est réellement nécessaire ni quelle économie elle permet.
J'accepte ensuite les opérations proposées et règle les frais demandés. Je paie les 3 £ de reconditionnement, les 3 £ pour l'identification du colis et les 22,50 £ de transport UPS Standard, soit un total de 28,50 £.
C'est ensuite que le problème de transparence devient particulièrement évident. Au moment de payer la réexpédition, je comprends que les frais demandés pour l'envoi sont réglés. La plateforme indique ensuite que le colis est dédouané, ce qui renforce l'impression que les démarches sont terminées.
Pourtant, UPS me réclame encore 41,14 € avant la livraison.
Je ne conteste pas par principe l'existence des droits de douane, de la TVA ou des frais de dossier. Ce que je reproche à Forward2me, c'est de ne pas rendre suffisamment clair, dès le départ et au moment du paiement de la réexpédition, le risque de devoir régler des sommes supplémentaires au transporteur à l'arrivée.
À ce stade, le fournisseur est payé, Forward2me est payé et le colis est en transit. Le client découvre alors une nouvelle facture qu'il doit régler s'il souhaite recevoir sa commande.
Si le coût total estimé, incluant les frais de réexpédition et les sommes susceptibles d'être réclamées à l'arrivée, avait été présenté clairement dès le début, j'aurais pu choisir d'utiliser ce service ou d'y renoncer en connaissance de cause.
Au lieu de cela, les frais apparaissent successivement, alors que le client a déjà engagé son argent et dispose de peu de possibilités pour revenir en arrière.
Mon reproche porte donc sur la transparence tarifaire et l'information du client. Un service de réexpédition devrait permettre d'évaluer le coût global de l'opération avant de s'engager, et non laisser découvrir des frais supplémentaires une fois les paiements déjà effectués.
Pour deux durites achetées environ 72 €, le coût total atteint environ 146 €. Cette expérience est très décevante et je ne recommande pas Forward2me dans ces conditions.
Voici le détail de mon expérience pour deux durites automobiles :
- Achat des pièces : 62,65 £ (environ 72 €), livraison initiale au Royaume-Uni comprise.
- Réexpédition Forward2me : 28,50 £ (environ 33 €), comprenant 22,50 £ de transport UPS Standard, 3 £ pour le reconditionnement et 3 £ pour l'identification du colis.
- Nouvelle demande de paiement d'UPS à l'arrivée en France : 41,14 €, dont 19 € de droits de douane, 3,69 € de TVA et 18,45 € de frais de dossier.
Coût total estimé : environ 146 € pour deux durites achetées environ 72 €.
Le traitement du colis en entrepôt soulève déjà des questions. Une photo est fournie, mais elle ne permet pas de juger précisément de la taille de l'emballage. Après ouverture, Forward2me estime que le colis est trop grand par rapport à son contenu et demande un reconditionnement. En tant que client, je ne peux pas vérifier si cette opération est réellement nécessaire ni quelle économie elle permet.
J'accepte ensuite les opérations proposées et règle les frais demandés. Je paie les 3 £ de reconditionnement, les 3 £ pour l'identification du colis et les 22,50 £ de transport UPS Standard, soit un total de 28,50 £.
C'est ensuite que le problème de transparence devient particulièrement évident. Au moment de payer la réexpédition, je comprends que les frais demandés pour l'envoi sont réglés. La plateforme indique ensuite que le colis est dédouané, ce qui renforce l'impression que les démarches sont terminées.
Pourtant, UPS me réclame encore 41,14 € avant la livraison.
Je ne conteste pas par principe l'existence des droits de douane, de la TVA ou des frais de dossier. Ce que je reproche à Forward2me, c'est de ne pas rendre suffisamment clair, dès le départ et au moment du paiement de la réexpédition, le risque de devoir régler des sommes supplémentaires au transporteur à l'arrivée.
À ce stade, le fournisseur est payé, Forward2me est payé et le colis est en transit. Le client découvre alors une nouvelle facture qu'il doit régler s'il souhaite recevoir sa commande.
Si le coût total estimé, incluant les frais de réexpédition et les sommes susceptibles d'être réclamées à l'arrivée, avait été présenté clairement dès le début, j'aurais pu choisir d'utiliser ce service ou d'y renoncer en connaissance de cause.
Au lieu de cela, les frais apparaissent successivement, alors que le client a déjà engagé son argent et dispose de peu de possibilités pour revenir en arrière.
Mon reproche porte donc sur la transparence tarifaire et l'information du client. Un service de réexpédition devrait permettre d'évaluer le coût global de l'opération avant de s'engager, et non laisser découvrir des frais supplémentaires une fois les paiements déjà effectués.
Pour deux durites achetées environ 72 €, le coût total atteint environ 146 €. Cette expérience est très décevante et je ne recommande pas Forward2me dans ces conditions.
Thank you for your feedback. We are sorry to hear that you were disappointed with the overall cost of your shipment.
forward2me provides a cost-effective forwarding service, allowing customers to access retailers that may not deliver directly to their country. Our forwarding charges cover the shipping service selected and any additional services requested.
Shipments sent using UPS Standard Single are sent on a Delivered Duty Unpaid (DDU) basis. This is clearly indicated on the commercial invoice provided to the customer. Customs duties, import VAT and any applicable carrier handling fees are separate from our forwarding charges and are determined by the destination country's customs authorities and the carrier. While we offer Delivered Duty Paid (DDP) options on selected express services, this is not available for every service, including UPS Standard Single. We provide further information on our website to help customers understand these arrangements before shipping.
Regarding repackaging, our experienced warehouse team assesses parcels to determine whether the packaging is suitable for international transit. Where necessary, we recommend repackaging to reduce excess space, improve shipping efficiency and help ensure goods are properly secured and protected during their journey.
We appreciate that the total cost of an international shipment is an important consideration, and we aim to provide clear information so customers can make an informed decision when choosing our services.
forward2me provides a cost-effective forwarding service, allowing customers to access retailers that may not deliver directly to their country. Our forwarding charges cover the shipping service selected and any additional services requested.
Shipments sent using UPS Standard Single are sent on a Delivered Duty Unpaid (DDU) basis. This is clearly indicated on the commercial invoice provided to the customer. Customs duties, import VAT and any applicable carrier handling fees are separate from our forwarding charges and are determined by the destination country's customs authorities and the carrier. While we offer Delivered Duty Paid (DDP) options on selected express services, this is not available for every service, including UPS Standard Single. We provide further information on our website to help customers understand these arrangements before shipping.
Regarding repackaging, our experienced warehouse team assesses parcels to determine whether the packaging is suitable for international transit. Where necessary, we recommend repackaging to reduce excess space, improve shipping efficiency and help ensure goods are properly secured and protected during their journey.
We appreciate that the total cost of an international shipment is an important consideration, and we aim to provide clear information so customers can make an informed decision when choosing our services.
Unverified Customer
26 October 2026
Unknown Shipment Details
Extremely poor experience with Forward2Me.
Used to be a great freight forwarder company in the 2010s but went downhill in the last couple years. Just tried to get a few Amazon UK orders delivered to their warehouse, Amazon driver was unable to find anyone to take delivery after THREE consecutive attempts over THREE days (have they gone bust??).
Emailed their contact email asking for help on the repeated Amazon UK delivery failures, no response after 72 hours. Called their hotline and received an auto voice mail saying no agents are available to take my call at the moment.
Doesn’t look good - avoid them!
EDIT: got a response from Forward2Me almost 7 days after my first email to them. They asked me for my parcel tracking number to “locate the parcel” even though I clearly stated in my email that the Amazon UK delivery personnel could not find anyone at the warehouse to take delivery. AVOID!
Used to be a great freight forwarder company in the 2010s but went downhill in the last couple years. Just tried to get a few Amazon UK orders delivered to their warehouse, Amazon driver was unable to find anyone to take delivery after THREE consecutive attempts over THREE days (have they gone bust??).
Emailed their contact email asking for help on the repeated Amazon UK delivery failures, no response after 72 hours. Called their hotline and received an auto voice mail saying no agents are available to take my call at the moment.
Doesn’t look good - avoid them!
EDIT: got a response from Forward2Me almost 7 days after my first email to them. They asked me for my parcel tracking number to “locate the parcel” even though I clearly stated in my email that the Amazon UK delivery personnel could not find anyone at the warehouse to take delivery. AVOID!
Seit über einer Woche warte ich darauf, dass Forward2me mein Paket aus Japan nach Hamburg weiterschickt. Im Kundenkonto wurden mir DHL Express für rund 47 € und ein FedEx-Tarif für 15.000 Yen angezeigt. FedEx International Economy wurde mir nicht angeboten. Rund 47 € als günstigste verfügbare Versandoption finde ich überteuert.
Zum Vergleich habe ich die offiziellen Tarife von Japan Post für Deutschland geprüft. Ein International Air Packet mit Sendungsverfolgung kostet bis 1 kg 2.500 Yen (ca. 14 €) und bis 2 kg 4.300 Yen (ca. 24 €), sofern die Sendung die Größenlimits erfüllt. Für mich wäre ein günstigerer, langsamerer Versand völlig ausreichend gewesen. Forward2me nennt Japan Post auf seiner Website als Partner, hat mir aber erst in der Antwort auf meine Bewertung ausdrücklich bestätigt, dass dieser Dienst über das japanische Lager derzeit nicht verfügbar ist. Diese Einschränkung hätte ich gerne vor meiner Bestellung klar gesehen.
Dazu kam, dass mein Paket zeitweise aus der aktiven Übersicht verschwunden war und ich den Zahlungslink nicht mehr finden konnte. Laut Forward2me wurde die Sendung nach dem nicht abgeschlossenen Zahlungsvorgang in den Sendungsverlauf verschoben. Trotz mehrerer Anfragen fehlt mir weiterhin eine konkrete Auskunft, wann das Paket verschickt werden kann.
Für mich ist es besonders ärgerlich, erst nach Ankunft der Ware im Lager festzustellen, dass mir praktisch nur ein teurer Expressversand bleibt. Nach dieser Erfahrung würde ich Forward2me für Bestellungen aus Japan nicht noch einmal nutzen.