Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
21 September 2026
Unknown Shipment Details
I am a long time customer for Forward2Me and have always been pleased with this service. RecentlyI encountered a particularly challenging situation where my parcel was stuck in Customs for weeks while I was traveling and the local agent was unable to contact me. Nica provided critical service by following up with the local agent on my behalf to ensure that my parcel was processed successfully, without Nica’s persistent follow up my parcel could have been been needlessly returned or worse. I am so grateful for Nica’s stellar service, because of this experience along with many years of satisfaction I highly recommend Forward2Me service. In this day and age when many companies are resorting to AI bots for customer service I can confidently say that Nica understood my position quickly and was able to resolve my issue far more efficiently than any AI bot could have. Thank you Nica for your exceptional service and to Forward2Me for keeping human being customer service representatives, we appreciate it. 🙏
Unverified Customer
21 September 2026
Unknown Shipment Details
They charge absurd shipping prices and request way to much to pay. Literally every little thing costs you something. Pick any other provider they will get you better quality for a way better price
Unverified Customer
21 September 2026
Unknown Shipment Details
Our first time using Forward2me, and it was a good experience overall. The customer service from Aimee & Ewa was great, and they assisted us throughout. The package arrived well-packed.
Thank you so much for your kind review! We’re delighted to hear that your first experience with Forward2me was a positive one.
It’s wonderful to know that Aimee and Ewa were able to assist you throughout the process and that your package arrived safely and well-packed. We truly appreciate your trust in us and hope to help you again with your future shipments!
It’s wonderful to know that Aimee and Ewa were able to assist you throughout the process and that your package arrived safely and well-packed. We truly appreciate your trust in us and hope to help you again with your future shipments!
Unverified Customer
21 September 2026
Unknown Shipment Details
I used it to forward a parcel from UK to Germany, as the new EU guidelines make it particularly hard for small shops to do it. This went without problems. The platform is informative, there's a lot of informative documents and the shipping is cost-wise fine. Note that it's not exactly instant service and the intermediate step takes a few days extra, compared to any direct shipping.
Thank you for taking the time to share your experience! We’re glad to hear that forwarding your parcel from the UK to Germany went smoothly and that you found our platform and information helpful.
We appreciate you highlighting the additional time involved compared with direct shipping. Our forwarding service does involve an intermediate step, but we’re pleased that you found the process clear and the overall shipping cost reasonable.
We appreciate you highlighting the additional time involved compared with direct shipping. Our forwarding service does involve an intermediate step, but we’re pleased that you found the process clear and the overall shipping cost reasonable.
Mustafa Al muhanna
21 September 2026
DHL Express Worldwide
MAM
Some normal Items shipped by most other companies normally marked as dangerous and we asked to pay 10 times of its value to be shipped also case reply take too much
Thank you for sharing your feedback, and we’re sorry for the frustration caused.
We understand that some items may be accepted by other shipping companies without being classified as dangerous goods. However, dangerous goods regulations and carrier acceptance criteria can vary depending on the product, its contents, packaging, destination, and transportation method. This means an item that another company accepts may still require additional checks, handling, or documentation through our service.
Regarding the shipping cost, dangerous goods shipments can incur additional carrier surcharges and handling fees, which can sometimes make the final shipping cost significantly higher than the item's value. We appreciate that this can be frustrating, particularly when the shipping cost appears disproportionate to the value of the item.
We also apologise if our response times have been longer than expected. We’re continuing to work on improving our response times and appreciate your patience while we review these queries.
We understand that some items may be accepted by other shipping companies without being classified as dangerous goods. However, dangerous goods regulations and carrier acceptance criteria can vary depending on the product, its contents, packaging, destination, and transportation method. This means an item that another company accepts may still require additional checks, handling, or documentation through our service.
Regarding the shipping cost, dangerous goods shipments can incur additional carrier surcharges and handling fees, which can sometimes make the final shipping cost significantly higher than the item's value. We appreciate that this can be frustrating, particularly when the shipping cost appears disproportionate to the value of the item.
We also apologise if our response times have been longer than expected. We’re continuing to work on improving our response times and appreciate your patience while we review these queries.
Unverified Customer
21 September 2026
Unknown Shipment Details
Excellent staff service - special thanks to Honey and Vanessa! It really works. I'm from Malaysia and I have already been using the UK Warehouse team for the 6th time (going to be the 7th soon).
I chose different ways of packing - from packing for safety to packing to save cost. NONE of the items were damaged (they are all wargame miniatures) and NONE items were lost.
I chose different ways of packing - from packing for safety to packing to save cost. NONE of the items were damaged (they are all wargame miniatures) and NONE items were lost.
Thank you so much for your wonderful feedback and for choosing forward2me for your 6th shipment! We’re thrilled to hear that our UK Warehouse team, especially Honey and Vanessa, have provided such a great experience.
It’s fantastic to know that your fragile wargame miniatures have arrived safely and in good condition every time. We really appreciate your continued trust and support, and we’re delighted to be your go-to forwarding service from Malaysia.
It’s fantastic to know that your fragile wargame miniatures have arrived safely and in good condition every time. We really appreciate your continued trust and support, and we’re delighted to be your go-to forwarding service from Malaysia.
Unverified Customer
21 September 2026
Unknown Shipment Details
I've used a few package forwarding services (and been stung by more than one), but forward2me has been the best by a long way. First: the actual shipping cost was exactly the same as what was quoted by their shipping estimator. I have *never* seen this anywhere else: no hidden fees, no disappearing shipping options, no dodgy customs valuations or inflated weights. Their online service to upload your invoice (which you can do before your stuff arrives) is well designed and efficient, and they photographed and processed my package pretty quickly once it arrived. I used the cheapest shipping option - APC (basically USPS + Australia Post) and was pleasantly surprised: detailed end-to-end tracking, and delivery in about 14 days. I submitted one question about the progress of my item via their online support, and got a helpful response quickly. All in all a great, faultless experience.
Thank you so much for taking the time to share such detailed feedback! We’re delighted to hear that you had such a smooth experience with forward2me, from the accurate shipping quote and invoice upload process through to package processing, tracking, and delivery.
It’s especially great to hear that our Support team was able to answer your question quickly and helpfully. We really appreciate your trust in us and are so pleased that we could provide the reliable, straightforward forwarding service you were looking for.
It’s especially great to hear that our Support team was able to answer your question quickly and helpfully. We really appreciate your trust in us and are so pleased that we could provide the reliable, straightforward forwarding service you were looking for.
Unverified Customer
20 September 2026
Unknown Shipment Details
As of today I can longer recommend using this amazing service. Forward2me has ghosted me for almost 2 weeks straight because UPS has somehow managed to lose or destroy a massive package that cost me $800 to ship. I have left them 3 emails, 2 whatsapp messages, and 2 voicemails desperately trying to contact someone about this. There is $1000 worth of merchandise in there.
We’re very sorry to hear about your experience and understand how concerning this situation must be, especially given the value of the shipment and merchandise involved.
We’re currently looking into your case and reviewing the communication history and shipment status with the relevant teams. We will follow up with you directly by email from our Support team with an update and the next steps as soon as possible.
Thank you for bringing this to our attention, and we sincerely apologise for the frustration caused.
We’re currently looking into your case and reviewing the communication history and shipment status with the relevant teams. We will follow up with you directly by email from our Support team with an update and the next steps as soon as possible.
Thank you for bringing this to our attention, and we sincerely apologise for the frustration caused.
Unverified Customer
20 September 2026
Unknown Shipment Details
I was obsessed with a limited-edition bag from Coach that was only available to purchase on the US website. I live in the UK, but I wanted that bag desperately, so I researched ways to make that happen. Forward2Me had the best reviews for the services I needed, so I set up an account and hoped for the best. I need not have worried. Forward2Me were amazing from start to finish. I ordered a few pieces from Coach, and they were all shipped separately. I was concerned this may complicate the process, so I contacted customer services via email. I corresponded with an amazing advisor named Elvie who put my mind at ease and answered all my queries. I used their Combine and Repack service and was provided with several shipping options by various couriers. I received my Coach bag and accessories less than one week after it arrived at the Forward2Me US facility. The parcel arrived in excellent condition, and my items were packaged carefully and securely. I was delighted. Forward2Me provided progress updates throughout, and I was very impressed with the service they provided. I recently used Forward2Me again and the process was just as seamless. I’ll continue to use their services in the future and would highly recommend them.
Roxy Baxy
19 September 2026
FedEx Connect Plus
RB
I used this service to buy something from the UK which does not ship to the USA. It worked great and I received my items in great condition.
Thank you for your wonderful feedback! We’re delighted to hear that Forward2me made it easy for you to purchase from the UK and have your items delivered to the USA. It’s great to know that everything arrived safely and in excellent condition. We really appreciate you choosing Forward2me!
Ben
19 September 2026
DHL Express Worldwide
B
I’ve been using Forward2me for a long time and have consistently had a great experience. Their shipping service is reliable, everything is handled carefully, and their customer service is excellent. I especially appreciate how they keep you updated throughout the entire process, so you always know what’s happening with your shipment.
Highly recommended if you’re looking for a dependable forwarding service with great customer support!
Highly recommended if you’re looking for a dependable forwarding service with great customer support!
Thank you so much for your continued support and for taking the time to share your experience! We’re delighted to hear that you’ve consistently found our shipping service reliable and our customer service helpful. Keeping our customers informed throughout the shipping process is really important to us, so we’re especially pleased to hear that you appreciate the regular update
James
18 September 2026
DHL Express Worldwide
J
Easy to use and AI helped me a lot answer questions
Thank you for your feedback! We're glad you found Forward2me easy to use and that AI assistant was able to help you. We really appreciate you taking the time to share your experience!
Unverified Customer
18 September 2026
Unknown Shipment Details
Incredibly slow; I sent the documentation, but nothing happens. They keep telling me not to write a bad review, but I’ve run out of patience. Three weeks have passed, and now they’ve stopped replying. Money down the drain.
We’re very sorry to hear about your experience and understand why you’re frustrated after waiting three weeks without a resolution.
We’re particularly concerned to hear that you felt you were not receiving timely responses after providing the requested documentation. This is not the level of service we aim to provide, and we apologise for the inconvenience and frustration caused.
We’d like to review what happened and make sure your case is properly followed up. Please contact our Customer Experience team with your Forward2me account email or shipment number so we can locate the case and investigate this further.
We’re particularly concerned to hear that you felt you were not receiving timely responses after providing the requested documentation. This is not the level of service we aim to provide, and we apologise for the inconvenience and frustration caused.
We’d like to review what happened and make sure your case is properly followed up. Please contact our Customer Experience team with your Forward2me account email or shipment number so we can locate the case and investigate this further.
Mostafa
18 September 2026
FedEx Connect Plus
M
Fantastic forwarding company, they handle everything for you. would recommend to anyone!
Thank you so much for your fantastic feedback! We’re thrilled to hear that you found our service easy and hassle-free. We really appreciate your recommendation and are grateful for your support!
Unverified Customer
17 September 2026
Unknown Shipment Details
I submitted a request to split a package on Monday, and it took until Thursday for my request to be processed, but not as I wanted. When I tried to contact support, I received no response until after a long wait, and the problem wasn't resolved. I'm currently waiting, and I don't know how much longer—perhaps until the beginning of next week. Previously, the service was better, but now I'm very disappointed with this treatment. This isn't the first time; it's happened to me more than four times, but this time I'm going to share my experience.
Hi Abdalazez,
We’re very sorry to hear about your experience and understand your frustration, especially after having to wait for your package split request to be processed and then experiencing further delays when trying to get help from our support team.
We’ve looked into this and have now corrected the issue with your package split request. We sincerely apologise that this took longer than expected and that you were left waiting without a clear update.
We appreciate you bringing this to our attention, particularly as you’ve experienced similar issues previously. Your feedback is important to us, and we’ll be reviewing what happened to help prevent this from happening again.
Thank you for your patience and for giving us the opportunity to address the issue.
We’re very sorry to hear about your experience and understand your frustration, especially after having to wait for your package split request to be processed and then experiencing further delays when trying to get help from our support team.
We’ve looked into this and have now corrected the issue with your package split request. We sincerely apologise that this took longer than expected and that you were left waiting without a clear update.
We appreciate you bringing this to our attention, particularly as you’ve experienced similar issues previously. Your feedback is important to us, and we’ll be reviewing what happened to help prevent this from happening again.
Thank you for your patience and for giving us the opportunity to address the issue.
Unverified Customer
17 September 2026
Unknown Shipment Details
was great and really solid comms
Joyce was great
Joyce was great
Thank you for your kind feedback! We’re delighted to hear that you had a great experience and appreciated the communication throughout the process. We’ll be sure to share your lovely feedback with Joyce. Thanks for choosing Forward2me!
Unverified Customer
17 September 2026
Unknown Shipment Details
Great service from forward2me, all the staff specially Jus! Good job.
Thank you so much for your kind words! We’re delighted to hear that you had a great experience with forward2me. We’ll be sure to share your appreciation with Jus and the rest of the team. 😊
Charles
16 September 2026
FedEx International Economy
C
The staff of Forward2me took it upon themselves to label items that I was trans-shipping as "Dangerous Goods", and it took them a full two-weeks to un-do that mistake. I was trans-shipping a motor and an air conditioning drier, both of which were shipped to Forward2me by reputable UK vendors as "Standard" freight. Why Forward2me re-classified the package, I have no idea, but it was a BIG mistake.
Dear Charles,
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and inconvenience caused by the time it took to resolve the classification of your shipment.
We understand that you expected your motor and air conditioning drier to be processed as standard freight, and that the two-week delay in resolving the classification issue significantly affected your experience.
We appreciate your patience while our team reviewed the shipment requirements. The classification of items is an important part of ensuring compliance with courier transportation regulations, but we recognize that any uncertainty or delay in this process should be communicated clearly and handled as efficiently as possible.
We will take your feedback into consideration as we review how we communicate and manage shipment classification concerns, with the aim of improving our service and reducing unnecessary delays.
Thank you again for bringing this to our attention.
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and inconvenience caused by the time it took to resolve the classification of your shipment.
We understand that you expected your motor and air conditioning drier to be processed as standard freight, and that the two-week delay in resolving the classification issue significantly affected your experience.
We appreciate your patience while our team reviewed the shipment requirements. The classification of items is an important part of ensuring compliance with courier transportation regulations, but we recognize that any uncertainty or delay in this process should be communicated clearly and handled as efficiently as possible.
We will take your feedback into consideration as we review how we communicate and manage shipment classification concerns, with the aim of improving our service and reducing unnecessary delays.
Thank you again for bringing this to our attention.
Faidra Gkouni
16 September 2026
FedEx Connect Plus
FG
Fast delivery with paid duties.
Highly recommend!
Highly recommend!
Thank you for your great feedback! We’re delighted to hear that you were happy with the fast delivery and paid-duty service. We really appreciate your recommendation and look forward to helping you with your future shipments!
Unverified Customer
16 September 2026
Unknown Shipment Details
I have asked for tracking updates multiple times but have not heard anything, my expected delivery date from the US to the UK was the 14th Sep but now it is the 16th and FedEx still dont have my parcel from the warehouse!!!
Dear Jack,
Thank you for your feedback, and please accept our sincere apologies for the delay and the lack of updates regarding your shipment.
We understand that your expected delivery date was 14 September, and it is now 16 September, while FedEx has still not received your parcel from our warehouse. We also apologize that you have had to request tracking updates multiple times without receiving a clear response.
We are now actively looking into this matter and will raise it with FedEx for a tracer investigation to establish the current status and location of your shipment.
Our team will reach out to you directly with further updates once we receive feedback from the courier. We understand how frustrating this situation is, and we will do our best to ensure this is properly investigated.
Thank you for your patience and understanding.
Thank you for your feedback, and please accept our sincere apologies for the delay and the lack of updates regarding your shipment.
We understand that your expected delivery date was 14 September, and it is now 16 September, while FedEx has still not received your parcel from our warehouse. We also apologize that you have had to request tracking updates multiple times without receiving a clear response.
We are now actively looking into this matter and will raise it with FedEx for a tracer investigation to establish the current status and location of your shipment.
Our team will reach out to you directly with further updates once we receive feedback from the courier. We understand how frustrating this situation is, and we will do our best to ensure this is properly investigated.
Thank you for your patience and understanding.
Unverified Customer
16 September 2026
Unknown Shipment Details
Superb support by Nica!
Thank you so much for your kind feedback! We’re delighted to hear that Nica provided you with superb support. We’ll be sure to share your lovely comments with her. We really appreciate you choosing Forward2me!
Unverified Customer
15 September 2026
Unknown Shipment Details
I was a satisfied customer of Forward2Me for quite some time. Unfortunately, I recently learned the hard way that the real quality of a company is only revealed when a problem occurs.
In my case, I accidentally used Forward2Me's previous warehouse address when placing an order worth more than USD 1,000. The mistake was entirely mine, and I openly acknowledged that from the very beginning. The package was successfully delivered to the old warehouse location. The current Forward2Me warehouse is located only a short distance away, and according to Forward2Me's customer service, packages delivered to the former facility were still being collected and forwarded until recently. Despite this, they refused to provide any practical assistance whatsoever.
I was not asking Forward2Me to accept liability for my mistake. I was simply hoping for some help from a company that has local knowledge, local staff, and experience dealing with deliveries to the former warehouse address. Instead, I was repeatedly told to contact the courier or the seller, even though it was obvious that neither party had any realistic way of recovering the package.
What disappointed me most was not the mistake itself. It was the complete lack of willingness to help when help was needed most. Customer service should be about solving problems, not just pointing to terms and conditions.
If everything goes smoothly, Forward2Me may work well. But if something unexpected happens, do not expect any support. In my experience, you end up losing a significant amount of money even in a situation where a practical solution exist. What makes this particularly frustrating is that Forward2Me's customer service confirmed that misdelivered packages sent to the former warehouse address were still being collected from that location until recently. Despite this, they were unwilling to provide any practical assistance or even make a reasonable effort to help recover a shipment worth more than USD 1,000.
Based on this experience, I cannot recommend Forward2Me and will not use their service again.
In my case, I accidentally used Forward2Me's previous warehouse address when placing an order worth more than USD 1,000. The mistake was entirely mine, and I openly acknowledged that from the very beginning. The package was successfully delivered to the old warehouse location. The current Forward2Me warehouse is located only a short distance away, and according to Forward2Me's customer service, packages delivered to the former facility were still being collected and forwarded until recently. Despite this, they refused to provide any practical assistance whatsoever.
I was not asking Forward2Me to accept liability for my mistake. I was simply hoping for some help from a company that has local knowledge, local staff, and experience dealing with deliveries to the former warehouse address. Instead, I was repeatedly told to contact the courier or the seller, even though it was obvious that neither party had any realistic way of recovering the package.
What disappointed me most was not the mistake itself. It was the complete lack of willingness to help when help was needed most. Customer service should be about solving problems, not just pointing to terms and conditions.
If everything goes smoothly, Forward2Me may work well. But if something unexpected happens, do not expect any support. In my experience, you end up losing a significant amount of money even in a situation where a practical solution exist. What makes this particularly frustrating is that Forward2Me's customer service confirmed that misdelivered packages sent to the former warehouse address were still being collected from that location until recently. Despite this, they were unwilling to provide any practical assistance or even make a reasonable effort to help recover a shipment worth more than USD 1,000.
Based on this experience, I cannot recommend Forward2Me and will not use their service again.
Dear Benjamin,
Thank you for sharing your feedback.
We sincerely apologize for the frustration and disappointment you experienced while trying to recover your package. We understand that using our former warehouse address was an error on your part, and we appreciate that you acknowledged this from the beginning.
However, we also recognize that you were hoping for practical assistance rather than simply being directed to the courier or seller. We understand how frustrating this must have been, particularly given the value of your shipment.
As soon as you shared the details of the recipient, our team committed to contacting them directly to coordinate the recovery options. We will continue exploring the most practical way to have your package returned to the correct address.
Your feedback also highlights the importance of reviewing how we communicate and support customers when deliveries are made to a former warehouse address. We will take this into consideration to improve our approach in similar situations.
Thank you for your patience and for working with us toward a resolution.
Kind regards,
Thank you for sharing your feedback.
We sincerely apologize for the frustration and disappointment you experienced while trying to recover your package. We understand that using our former warehouse address was an error on your part, and we appreciate that you acknowledged this from the beginning.
However, we also recognize that you were hoping for practical assistance rather than simply being directed to the courier or seller. We understand how frustrating this must have been, particularly given the value of your shipment.
As soon as you shared the details of the recipient, our team committed to contacting them directly to coordinate the recovery options. We will continue exploring the most practical way to have your package returned to the correct address.
Your feedback also highlights the importance of reviewing how we communicate and support customers when deliveries are made to a former warehouse address. We will take this into consideration to improve our approach in similar situations.
Thank you for your patience and for working with us toward a resolution.
Kind regards,
Unverified Customer
15 September 2026
Unknown Shipment Details
A scam-ridden dump. My package arrived in its perfect original factory packaging—I have photos to prove it—which is ideal for shipping. These monsters stopped my package and are demanding repacking. Do you know how much this package is worth? Exactly 3 pounds; I paid more for shipping (7 pounds) to these scammers than the package itself is worth. Now they DEMAND repacking, they’ve HELD UP my package, and they’ve STOPPED RESPONDING to my WhatsApp messages and the support tickets I submit via their site. This is a blatant scam operation that needs to be shut down immediately. They’re demanding a minimum of 50 pounds for shipping a package worth only 3. Do they advertise free returns? I clicked the button to have them return the package—and do you know what it says? THAT THEY ONLY RETURN PACKAGES WITHIN THE COUNTRY. Hahaha, what scammers; they know perfectly well the package came from abroad, yet they’re holding it hostage to extort shipping fees for an item that is already perfectly packed. This service needs to be shut down—for good.
UPD : The company contacted me, offered a cheaper shipping option, handled the repacking at their own expense, and gave me a 20% discount on shipping. Nevertheless, the underlying issue remains—it’s a matter of how business is conducted. If the company wants to charge £3 for order processing, I have no problem with that; they need to make a profit. I also wouldn't mind if they added a few pounds to the cost of the shipping method I chose. But they need to be honest and transparent about it, rather than causing unnecessary stress and forcing an exorbitantly expensive shipping option on the customer. Run your business honestly, and you won't get reviews like this. Good luck.
UPD : The company contacted me, offered a cheaper shipping option, handled the repacking at their own expense, and gave me a 20% discount on shipping. Nevertheless, the underlying issue remains—it’s a matter of how business is conducted. If the company wants to charge £3 for order processing, I have no problem with that; they need to make a profit. I also wouldn't mind if they added a few pounds to the cost of the shipping method I chose. But they need to be honest and transparent about it, rather than causing unnecessary stress and forcing an exorbitantly expensive shipping option on the customer. Run your business honestly, and you won't get reviews like this. Good luck.
Thank you for updating your review and for sharing your concerns so openly.
We’re sorry for the frustration and stress caused by the repacking requirement, shipping options, and communication delays. We understand that from your perspective, the process felt unclear and unnecessarily difficult.
We also appreciate your feedback regarding transparency around shipping costs and processing requirements. We take this seriously, and your comments will be shared internally as we continue reviewing how we communicate these requirements to customers.
Thank you again for giving us the opportunity to resolve the issue and for taking the time to provide detailed feedback.
We’re sorry for the frustration and stress caused by the repacking requirement, shipping options, and communication delays. We understand that from your perspective, the process felt unclear and unnecessarily difficult.
We also appreciate your feedback regarding transparency around shipping costs and processing requirements. We take this seriously, and your comments will be shared internally as we continue reviewing how we communicate these requirements to customers.
Thank you again for giving us the opportunity to resolve the issue and for taking the time to provide detailed feedback.
Unverified Customer
15 September 2026
Unknown Shipment Details
Prior to shipping my goods which had been received into the US warehouse, I asked Joyce to verify the commodity codes so that I would pay the right import duty. Joyce, was prompt and efficient, and determined a change was indeed required. The change was made and was able to ship my purchase. Joyce was very pleasant and helped make the whole process, frictionless. A great customer experience. Thank you Joyce.
Thank you so much for your wonderful feedback! We’re delighted to hear that Joyce was able to assist you promptly and make the process smooth and hassle-free.
We’ll be sure to share your kind words with Joyce it’s great to know her support helped create such a positive experience. Thank you for choosing Forward2me, and we truly appreciate your tru
We’ll be sure to share your kind words with Joyce it’s great to know her support helped create such a positive experience. Thank you for choosing Forward2me, and we truly appreciate your tru
Unverified Customer
14 September 2026
Unknown Shipment Details
My request for skipping re-packing and combine was handled by Jamie @ UK Warehouse to my satisfaction.
Thank you Jamie.
Thank you Jamie.
Thank you for your kind feedback! We’re delighted to hear that Jamie was able to assist with your request and make the process smooth and satisfactory. We’ll be sure to pass along your thanks to Jamie. We really appreciate your support
Kunde
14 September 2026
UPS Standard Single
K
Bei meiner Bestellung aus GB hat alles super funktioniert. Man wird von Forward2me oft per E-Mail benachrichtigt, wie der Status der Sendung ist.
Ich war nur von den Zollkosten geschockt. UPS Versand 30€ bezahlt, soweit so gut. Zollgebühren 63€!!! (45€ Zoll und 16€ UPS Gebühr, 2€ MwSt). Obwohl Warenwert der Sendung 128€ war...
Ich war nur von den Zollkosten geschockt. UPS Versand 30€ bezahlt, soweit so gut. Zollgebühren 63€!!! (45€ Zoll und 16€ UPS Gebühr, 2€ MwSt). Obwohl Warenwert der Sendung 128€ war...
Thank you for your positive feedback! We’re glad to hear that everything went smoothly with your order from the UK and that you found our email updates helpful.
We understand your disappointment regarding the additional customs costs. Import duties, taxes, and courier handling fees are determined by the destination country's customs authorities and the courier, and unfortunately, these charges are outside our control.
We understand your disappointment regarding the additional customs costs. Import duties, taxes, and courier handling fees are determined by the destination country's customs authorities and the courier, and unfortunately, these charges are outside our control.
Unverified Customer
14 September 2026
Unknown Shipment Details
My package (a standard keyboard, no dangerous goods) has been stuck on the status 'Awaiting Collection' at the Germany warehouse for 7 days now. My customer ID is 829387. The international shipping invoice is fully paid and the retailer invoice is uploaded. I am trapped in an automated email loop and just received an alert that your email support response time is currently 2–3 days. I am located overseas in Thailand and cannot call the UK hotline. Please have a supervisor look at my Ticket 630528 and manually generate the FedEx label at the German warehouse today!
The package was finally shipped after this review.
The package was finally shipped after this review.
We completely understand your frustration with the delay.
Your payment was received on Friday, 11 September. As our warehouse does not process or dispatch shipments over the weekend, the next available collection was Monday, 14 September.
We’re also sorry that our response time and automated emails added to the frustration. We understand how concerning it is when a parcel appears to be stuck without a clear update.
Your payment was received on Friday, 11 September. As our warehouse does not process or dispatch shipments over the weekend, the next available collection was Monday, 14 September.
We’re also sorry that our response time and automated emails added to the frustration. We understand how concerning it is when a parcel appears to be stuck without a clear update.
Unverified Customer
14 September 2026
Unknown Shipment Details
Excellent Service
Highly Recommend
Highly Recommend
Thank you so much for your kind review! We’re delighted to hear you had an excellent experience with our service.
Frau Wussler
13 September 2026
FedEx Regional Economy
FW
Excellent customer service, quick replies and support; the goods arrived as promised – everything was great.
Thank you so much for your wonderful feedback! We’re delighted to hear that you received quick and helpful support and that your goods arrived as promised.
Unverified Customer
13 September 2026
Unknown Shipment Details
The service ran seamlessly until I had a glitch with my package ex-Germany. After a few days going thru multiple emails and useless support, NICA was able to understand and solve the issue with 1 email! Much appreciated. Sam
Hi Sam,
Thank you for sharing your experience! We’re sorry to hear you had some trouble with your package from Germany and that it took several emails to get the issue resolved.
We’re really pleased to hear that Nica was able to understand the situation quickly and get everything sorted with just one email. We’ll make sure your kind feedback is shared with her.
Thank you for sharing your experience! We’re sorry to hear you had some trouble with your package from Germany and that it took several emails to get the issue resolved.
We’re really pleased to hear that Nica was able to understand the situation quickly and get everything sorted with just one email. We’ll make sure your kind feedback is shared with her.
Unverified Customer
12 September 2026
Unknown Shipment Details
I used Forward2Me to ship a delicate, heavy vintage audio DAC internationally, and I am absolutely blown away. Because it came with loose aluminum cones, I requested specific custom packing to prevent damage in shifting and scratches.
The warehouse packing team took my instructions incredibly seriously! The packing was next-level: using high-quality honeycomb cushioning to completely immobilize the item. It was dead silence when I shook the double-box, and everything arrived in pre-departure condition.
Also a special shout-out to the attentive & reassuring Ewa Turkiewicz in customer support, who handled my ticket beautifully.
This entire experience highlights the perfect harmony between front-facing support and back-end execution, which signifies a company running in tune.
The warehouse packing team took my instructions incredibly seriously! The packing was next-level: using high-quality honeycomb cushioning to completely immobilize the item. It was dead silence when I shook the double-box, and everything arrived in pre-departure condition.
Also a special shout-out to the attentive & reassuring Ewa Turkiewicz in customer support, who handled my ticket beautifully.
This entire experience highlights the perfect harmony between front-facing support and back-end execution, which signifies a company running in tune.
It’s fantastic to know that our warehouse packing team took your specific requirements seriously and that the additional cushioning and double-boxing provided the protection you needed. We know how important careful handling is when shipping valuable and delicate equipment internationally.
We’re also delighted to hear that Ewa was able to provide such attentive and reassuring support throughout the process. We’ll be sure to share your kind feedback with her and the warehouse team.
We’re also delighted to hear that Ewa was able to provide such attentive and reassuring support throughout the process. We’ll be sure to share your kind feedback with her and the warehouse team.
Amanda Gales
11 September 2026
FedEx Regional Economy
AG
Great service! I contacted customer support because I was unsure about the repacking process, and I received clear and helpful guidance. Everything was straightforward and easy to understand. Their repacking service is also excellent and gives me confidence that my parcel will be properly protected during shipping.
Thank you so much for your fantastic feedback! We’re delighted to hear that our customer support team was able to clearly explain the repacking process and make everything straightforward for you.
It’s great to know that you also felt confident in the quality of our repacking service and the protection it provides for your parcel. We really appreciate your trust in forward2me and look forward to helping you again!
It’s great to know that you also felt confident in the quality of our repacking service and the protection it provides for your parcel. We really appreciate your trust in forward2me and look forward to helping you again!
Unverified Customer
10 September 2026
Unknown Shipment Details
Such a pleasure dealing with this company. Very helpful and insightful staff. If you ever need to purchase items, that won't ship to the U.S.A., utilize Forward2me.
Special thanks to “HONEY” and “JHA,” at the warehouse located in GERMANY.
Special thanks to “HONEY” and “JHA,” at the warehouse located in GERMANY.
Thank you so much for your kind words! We’re delighted to hear that you had such a positive experience with Forward2me.
We’ll be sure to pass your special thanks on to Honey and Jha in our Germany warehouse. It’s wonderful to know their help and guidance made a difference.
We really appreciate your recommendation and look forward to helping you again in the future!
We’ll be sure to pass your special thanks on to Honey and Jha in our Germany warehouse. It’s wonderful to know their help and guidance made a difference.
We really appreciate your recommendation and look forward to helping you again in the future!
Unverified Customer
10 September 2026
Unknown Shipment Details
Charged me over 80£ to ship 22ml of perfume in samples from UK to the EU.
Contacted them before ordering to be sure if perfume charges are bigger, they replied they're 9£ for dangerous goods + 3£ for repackageing. My package was 26x10x11 cm and 0,21kg and then they offered 63£ to ship it. The price kept going up the longer it took them to reply to my questions about what is going on with the inflated pricing. I shipped bigger and bulkier items through them before(collectible HC books), for around 20£. By the time they agreed to give me a discount, the price was over 80£, discount bringing it back to 63£. They waited long enough so I can't even return the package to my seller. The Express 1 work day shipping(the only option) took 5 work days, and while repackaging Forward2Me opened my goods(the security tape missing, one perfume sample half empty). They refused any recompensation for ruining my goods and late shipping except 5£ company credit for the next shipping. I Had to pay 53€ import fees beacause of that shipping price.
Definitely never ordering anything through them ever again. Horribly slow, gaslighting and unprofessional customer service. Scammy!
Contacted them before ordering to be sure if perfume charges are bigger, they replied they're 9£ for dangerous goods + 3£ for repackageing. My package was 26x10x11 cm and 0,21kg and then they offered 63£ to ship it. The price kept going up the longer it took them to reply to my questions about what is going on with the inflated pricing. I shipped bigger and bulkier items through them before(collectible HC books), for around 20£. By the time they agreed to give me a discount, the price was over 80£, discount bringing it back to 63£. They waited long enough so I can't even return the package to my seller. The Express 1 work day shipping(the only option) took 5 work days, and while repackaging Forward2Me opened my goods(the security tape missing, one perfume sample half empty). They refused any recompensation for ruining my goods and late shipping except 5£ company credit for the next shipping. I Had to pay 53€ import fees beacause of that shipping price.
Definitely never ordering anything through them ever again. Horribly slow, gaslighting and unprofessional customer service. Scammy!
We’re sorry to hear how frustrating this experience was and that we did not meet your expectations.
We understand your concerns regarding the shipping cost, the time taken to resolve your questions, the delivery timeframe, and the condition of the perfume sample. We appreciate that you contacted us in advance for clarification and can understand why the final experience was particularly disappointing.
We have reviewed the case and recognise that the communication around the shipment and pricing could have been clearer and more timely. We also understand your concerns regarding the condition of the item after repackaging.
We’re sorry that the £5 credit offered did not feel like an appropriate resolution. Your feedback has been shared with the relevant teams so we can review how we communicate dangerous-goods charges, pricing changes and damage concerns.
We appreciate the previous business you have given us and are genuinely sorry that this experience has affected your confidence in Forward2me.
We understand your concerns regarding the shipping cost, the time taken to resolve your questions, the delivery timeframe, and the condition of the perfume sample. We appreciate that you contacted us in advance for clarification and can understand why the final experience was particularly disappointing.
We have reviewed the case and recognise that the communication around the shipment and pricing could have been clearer and more timely. We also understand your concerns regarding the condition of the item after repackaging.
We’re sorry that the £5 credit offered did not feel like an appropriate resolution. Your feedback has been shared with the relevant teams so we can review how we communicate dangerous-goods charges, pricing changes and damage concerns.
We appreciate the previous business you have given us and are genuinely sorry that this experience has affected your confidence in Forward2me.
Unverified Customer
10 September 2026
Unknown Shipment Details
One of the best services I really appreciate that's JHE for your patience with me thanks a lot
Thank you so much for your kind words! We’re delighted to hear that Jhe was able to provide you with patient and helpful support throughout your experience.
We’ll be sure to pass your appreciation on to Jhe
We’ll be sure to pass your appreciation on to Jhe
Unverified Customer
10 September 2026
Unknown Shipment Details
Jhe was lovely, efficient, polite and solved my problem literally in a second. The minute we said bye and hang up, my parcel appeared under the "review" tag.
Thank you so much for your fantastic review! We’re thrilled to hear that Jhe was lovely, efficient, and able to resolve your issue so quickly.
It’s great to know that everything was sorted and your parcel appeared under the “Review” tag straight away. We’ll definitely share your kind feedback with Jhe!
It’s great to know that everything was sorted and your parcel appeared under the “Review” tag straight away. We’ll definitely share your kind feedback with Jhe!
Unverified Customer
10 September 2026
Unknown Shipment Details
Joice from UK warehouse gave great and expedient service.
Thank you for your kind review! We’re delighted to hear that Joyce from our UK warehouse provided great and speedy service.
We’ll be sure to pass your lovely feedback on to Joyce.
We’ll be sure to pass your lovely feedback on to Joyce.
Unverified Customer
09 September 2026
Unknown Shipment Details
Ich bin rundum zufrieden mit dem Service! Da der Händler in UK, bei dem ich bestellt habe, keinen direkten Versand nach Deutschland angeboten hat, habe ich den Dienst für die Weiterleitung meines Pakets genutzt. Die Abwicklung verlief absolut reibungslos und das Paket wurde vor Ort sogar noch einmal sorgfältig und sicher neu verpackt. Vielen Dank für den tollen Service – ich würde den Dienst jederzeit wieder nutzen und kann ihn uneingeschränkt weiterempfehlen!
Unverified Customer
09 September 2026
Unknown Shipment Details
Easy and convenient parcel forwarding service.
I used it to forward goods from a company that no longer ships from the UK to Europe and it went very seamless.
There was a hiccup because Royal Mail didn't deliver in 24h and the tracking stated premises weren't accessible, but they ended up being able to deliver after 72h.
To ensure my mind was at ease, I contacted forward2me customer service plenty of times, through WhatsApp, and they were quite quick and clear with very reasonable and kind answers to my questions. The aliases of my contacts were Kyla and Joyce, and I couldn't be happier with their customer care.
I opted for a prepaid customs option and the delivery was quite fast with no hold ups.
I quite recommend the service.
Will be using the service in the future for sure.
Thank you forward2me
I used it to forward goods from a company that no longer ships from the UK to Europe and it went very seamless.
There was a hiccup because Royal Mail didn't deliver in 24h and the tracking stated premises weren't accessible, but they ended up being able to deliver after 72h.
To ensure my mind was at ease, I contacted forward2me customer service plenty of times, through WhatsApp, and they were quite quick and clear with very reasonable and kind answers to my questions. The aliases of my contacts were Kyla and Joyce, and I couldn't be happier with their customer care.
I opted for a prepaid customs option and the delivery was quite fast with no hold ups.
I quite recommend the service.
Will be using the service in the future for sure.
Thank you forward2me
Thank you so much for your wonderful review!
We’re delighted to hear that your parcel forwarding experience was smooth and that your delivery reached you safely despite the initial Royal Mail delay.
It’s especially great to hear that Kyla and Joyce were able to provide the quick, clear, and reassuring support you needed through WhatsApp. We’ll be sure to share your kind words with them!
We really appreciate your recommendation and your trust in forward2me. We look forward to helping you with your future shipments!
We’re delighted to hear that your parcel forwarding experience was smooth and that your delivery reached you safely despite the initial Royal Mail delay.
It’s especially great to hear that Kyla and Joyce were able to provide the quick, clear, and reassuring support you needed through WhatsApp. We’ll be sure to share your kind words with them!
We really appreciate your recommendation and your trust in forward2me. We look forward to helping you with your future shipments!
Unverified Customer
09 September 2026
Unknown Shipment Details
My request was responded to promptly and my problem was resolved. Thank you for that.
Thank you very much for your kind feedback. We’re glad to hear that your issue was resolved promptly.
We really appreciate your patience and are always happy to help whenever you need us.
We really appreciate your patience and are always happy to help whenever you need us.
Unverified Customer
09 September 2026
Unknown Shipment Details
Slow service
Incompetent defining dried banana as food item that has restriction is just incompetence. this applies to private import.
Incompetent defining dried banana as food item that has restriction is just incompetence. this applies to private import.
Thank you for your feedback, Michael.
We understand your frustration regarding the additional approval requirement. Our team requested this because food products can be subject to import restrictions, including for private imports, and we have a responsibility to carry out the appropriate checks before accepting goods for international shipment.
In this case, we understand that you have subsequently received written confirmation from Danish Customs that the dried banana product is not subject to a specific prohibition or regulation and may be imported. We are happy to take this information into account when reviewing the shipment.
Our checks are intended to prevent customers from experiencing issues with customs after their parcel has been shipped, rather than to unnecessarily restrict items. We appreciate that, in this instance, the additional check may have caused frustration and we will review the information provided.
We understand your frustration regarding the additional approval requirement. Our team requested this because food products can be subject to import restrictions, including for private imports, and we have a responsibility to carry out the appropriate checks before accepting goods for international shipment.
In this case, we understand that you have subsequently received written confirmation from Danish Customs that the dried banana product is not subject to a specific prohibition or regulation and may be imported. We are happy to take this information into account when reviewing the shipment.
Our checks are intended to prevent customers from experiencing issues with customs after their parcel has been shipped, rather than to unnecessarily restrict items. We appreciate that, in this instance, the additional check may have caused frustration and we will review the information provided.
RMX
08 September 2026
FedEx Connect Plus
R
I found Forward2me thru a Google search when I realized an item I wanted to order from the Netherlands could not be shipped directly to the US. Signing up was really easy and once I had an Forward2me address, I was ready to use the service. Everything went really smooth. I ordered online and my package was shipped to the Forward2me address. Once there, I received almost daily updates that showed my package status. Each step of the way I was kept informed and that made me feel positive about the experience. My package was delivered in perfect condition. I will definitely be using Forward2me again and recommend it to everyone. Thanks!
Thank you for taking the time to share your experience. We’re really pleased to hear that everything went smoothly, from setting up your account and receiving your parcel to keeping you updated throughout the delivery process.
It’s great to know that the regular tracking updates gave you confidence and that your parcel arrived safely and in perfect condition. We really appreciate your recommendation and look forward to helping you with your future international purchases.
It’s great to know that the regular tracking updates gave you confidence and that your parcel arrived safely and in perfect condition. We really appreciate your recommendation and look forward to helping you with your future international purchases.
Unverified Customer
08 September 2026
Unknown Shipment Details
Wens , from the German branch , was very helpful in answering all of my questions.
Warmest regards ,
Ed.
Warmest regards ,
Ed.
Thank you for your kind review. We're really pleased Wens was able to help and answer your questions. We really appreciate you choosing forward2me.
Unverified Customer
07 September 2026
Unknown Shipment Details
I’ve had an extremely frustrating experience with Forward2Me.
What should have been a relatively straightforward shipment has now dragged on for more than two months, with repeated problems at almost every stage.
I originally paid £189.07 for this shipment — £180.07 for UPS Express Saver plus £9 for combine & repack. The repacking was not optional: Forward2Me required me to have the parcels combined and repacked before they would ship them, so I had no choice but to pay it. That was already an absurd amount of money, especially considering the contents of the parcel had cost me less than the shipping itself.
The parcel then became stuck in a bizarre UPS/customs process. UPS repeatedly rescheduled the delivery, I provided proof of purchase and value for customs, and was then told that the shipment had not even reached Austria yet. Because I was due to leave the country, I asked whether it could be redirected to France, only to be told that it could not be redirected and was instead being returned to sender.
What followed was days of contradictory information. UPS was still sending me notifications saying the parcel would be delivered, while at the same time saying it was being returned. Forward2Me had to investigate because their own system did not initially reflect the return either.
Eventually, UPS showed the status “Return to Sender Requested”, and Forward2Me actually asked me whether I had requested the return. I had not. Forward2Me then confirmed that they had not requested it either, and no one was ever able to properly explain who had requested the return or why.
I then had to wait for the parcel to make its way back to Forward2Me, be reprocessed as a new parcel, and remain on hold while they established whether UPS would charge a return fee. Only after they confirmed there would be no return fee could I finally try to have it sent locally within the UK.
That UK shipment was then cancelled because Forward2Me’s own warehouse said the contents had not been packed properly and needed repacking again — despite the fact that I had already been required to pay for combine & repack before the original shipment was sent.
I was then asked to pay more than £100 again for repacking, which I challenged. Forward2Me subsequently told me in writing that they would waive the repack fee and ship the package free of charge.
Despite that, I later ended up paying for shipping again.
Then, after I paid and was told the parcel was being prepared for dispatch, the shipment was cancelled yet again because they had apparently used the wrong courier service for a local UK delivery. I was refunded and then asked to pay yet another newly created invoice.
On top of the original £189.07, I have also paid additional costs during this process, including customs charges, and have spent a huge amount of time dealing with support tickets, follow-ups, refunds, repayments, dashboard problems and repeated instructions to redo steps I had already completed.
The individual customer service agents have generally been polite, but the overall process has been incredibly disorganised, time-consuming and exhausting.
At the time of writing, after more than two months, the parcel still has not been successfully delivered.
I would not use Forward2Me again based on this experience.
What should have been a relatively straightforward shipment has now dragged on for more than two months, with repeated problems at almost every stage.
I originally paid £189.07 for this shipment — £180.07 for UPS Express Saver plus £9 for combine & repack. The repacking was not optional: Forward2Me required me to have the parcels combined and repacked before they would ship them, so I had no choice but to pay it. That was already an absurd amount of money, especially considering the contents of the parcel had cost me less than the shipping itself.
The parcel then became stuck in a bizarre UPS/customs process. UPS repeatedly rescheduled the delivery, I provided proof of purchase and value for customs, and was then told that the shipment had not even reached Austria yet. Because I was due to leave the country, I asked whether it could be redirected to France, only to be told that it could not be redirected and was instead being returned to sender.
What followed was days of contradictory information. UPS was still sending me notifications saying the parcel would be delivered, while at the same time saying it was being returned. Forward2Me had to investigate because their own system did not initially reflect the return either.
Eventually, UPS showed the status “Return to Sender Requested”, and Forward2Me actually asked me whether I had requested the return. I had not. Forward2Me then confirmed that they had not requested it either, and no one was ever able to properly explain who had requested the return or why.
I then had to wait for the parcel to make its way back to Forward2Me, be reprocessed as a new parcel, and remain on hold while they established whether UPS would charge a return fee. Only after they confirmed there would be no return fee could I finally try to have it sent locally within the UK.
That UK shipment was then cancelled because Forward2Me’s own warehouse said the contents had not been packed properly and needed repacking again — despite the fact that I had already been required to pay for combine & repack before the original shipment was sent.
I was then asked to pay more than £100 again for repacking, which I challenged. Forward2Me subsequently told me in writing that they would waive the repack fee and ship the package free of charge.
Despite that, I later ended up paying for shipping again.
Then, after I paid and was told the parcel was being prepared for dispatch, the shipment was cancelled yet again because they had apparently used the wrong courier service for a local UK delivery. I was refunded and then asked to pay yet another newly created invoice.
On top of the original £189.07, I have also paid additional costs during this process, including customs charges, and have spent a huge amount of time dealing with support tickets, follow-ups, refunds, repayments, dashboard problems and repeated instructions to redo steps I had already completed.
The individual customer service agents have generally been polite, but the overall process has been incredibly disorganised, time-consuming and exhausting.
At the time of writing, after more than two months, the parcel still has not been successfully delivered.
I would not use Forward2Me again based on this experience.
Thank you for taking the time to explain what happened. I’m sorry that this shipment has turned into such a long and frustrating experience. Having looked through the history, I can understand why you feel let down, particularly with the amount of back and forth you have had with both us and UPS.
The shipment was ultimately returned because it could not be cleared through customs. Unfortunately, once a shipment is in the return process for this reason, we cannot simply redirect it to another country, such as France. The parcel has to be returned to the sender before a new shipment can be arranged.
That said, I do agree that the way this particular case was handled was confusing. There were too many changes, cancellations, refunds and conflicting updates, and you should not have had to spend so much time following up to understand what was happening with your parcel. I am also sorry that some of the information you received from us did not match what you were seeing from UPS.
Although the individual members of our Customer Experience team who dealt with you were doing their best to help, the overall handling of the shipment clearly fell short of the standard we expect from forward2me. We should have made the process clearer and taken greater ownership of keeping you updated.
I’m sorry that after more than two months you are still without your parcel. I will be contacting you directly to discuss the situation and see what we can do to put this right.
Thank you again for your feedback. We take the points you have raised seriously and will be reviewing the handling of this shipment internally.
The shipment was ultimately returned because it could not be cleared through customs. Unfortunately, once a shipment is in the return process for this reason, we cannot simply redirect it to another country, such as France. The parcel has to be returned to the sender before a new shipment can be arranged.
That said, I do agree that the way this particular case was handled was confusing. There were too many changes, cancellations, refunds and conflicting updates, and you should not have had to spend so much time following up to understand what was happening with your parcel. I am also sorry that some of the information you received from us did not match what you were seeing from UPS.
Although the individual members of our Customer Experience team who dealt with you were doing their best to help, the overall handling of the shipment clearly fell short of the standard we expect from forward2me. We should have made the process clearer and taken greater ownership of keeping you updated.
I’m sorry that after more than two months you are still without your parcel. I will be contacting you directly to discuss the situation and see what we can do to put this right.
Thank you again for your feedback. We take the points you have raised seriously and will be reviewing the handling of this shipment internally.
A Happy Customer
06 September 2026
FedEx Connect Plus
AHC
Excellent Company...Good Rates...Fast Service.
Thank you so much for your fantastic feedback! ⭐ We’re delighted to hear that you’re happy with our rates and fast service. We really appreciate your support and look forward to helping you again!
James
06 September 2026
FedEx Connect Plus
J
I love that this service is available. I've used it multiple times over the years. This most recent time their instructions were very unclear to start with but after asking for clarification they were very helpful and we got things sorted. It took a few weeks to get things ready when it normally takes 1-4 days and there was no update during this time but otherwise things have always been great. Things get shipped quickly when it's done right and while it's pricey, it's worth it to me. I do wish they would not use Fed Ex but options are limited.
Thank you for being a loyal Forward2me customer and for sharing such thoughtful feedback.
We’re really pleased to hear that you’ve had positive experiences with us over the years and that our team was able to help clarify things and get everything sorted on this occasion.
We’re sorry, however, that the instructions weren’t clear initially and that your shipment took longer than the usual 1–4 days to prepare. We also understand how frustrating it must have been not to receive an update during that period. This is valuable feedback, and we’ll share it with the team so we can improve both our communication and processing times.
We truly appreciate your continued support and are glad you still find Forward2me a worthwhile service. Thank you for choosing us!
We’re really pleased to hear that you’ve had positive experiences with us over the years and that our team was able to help clarify things and get everything sorted on this occasion.
We’re sorry, however, that the instructions weren’t clear initially and that your shipment took longer than the usual 1–4 days to prepare. We also understand how frustrating it must have been not to receive an update during that period. This is valuable feedback, and we’ll share it with the team so we can improve both our communication and processing times.
We truly appreciate your continued support and are glad you still find Forward2me a worthwhile service. Thank you for choosing us!
Carlos Rieder
05 September 2026
FedEx Regional Economy
CR
Easy to use, works efficiently, just what I am looking for.
Thank you so much for continuing to choose Forward2me over the years and for taking the time to share your experience.
We’re really pleased to hear that, despite some initial confusion, our team was able to clarify things and help get everything sorted. We’re also sorry that this shipment took longer than usual and that you didn’t receive updates during the waiting period. We understand how frustrating that can be, especially when you’re used to things being completed within 1–4 days.
Your feedback about clearer instructions and better communication during processing is extremely valuable, and we’ll share this with our team so we can continue improving the service.
We’re glad that, overall, you find Forward2me worthwhile, and we really appreciate your continued support. Thank you for trusting us with your shipments!
We’re really pleased to hear that, despite some initial confusion, our team was able to clarify things and help get everything sorted. We’re also sorry that this shipment took longer than usual and that you didn’t receive updates during the waiting period. We understand how frustrating that can be, especially when you’re used to things being completed within 1–4 days.
Your feedback about clearer instructions and better communication during processing is extremely valuable, and we’ll share this with our team so we can continue improving the service.
We’re glad that, overall, you find Forward2me worthwhile, and we really appreciate your continued support. Thank you for trusting us with your shipments!
Unverified Customer
04 September 2026
Unknown Shipment Details
I am updating my initial review to give a huge thank you to the team at forward2me for turning this experience around completely.
I initially had a breakdown in communication regarding a $3,000+ collectible trading card shipped under DDP terms. Because of a carrier billing glitch upon delivery in the UK, I had to cover £468 out of pocket to UPS to release the parcel.
However, once the customer service team reached my ticket, they reviewed the paperwork, stepped up, and resolved the issue entirely. Not only did they rectify the situation promptly, but they also issued a full refund covering the charge!
Special thanks to the team for taking accountability, communicating clearly once sorted, and making things right. Turned a stressful situation into a great resolution. Highly appreciate it!
I initially had a breakdown in communication regarding a $3,000+ collectible trading card shipped under DDP terms. Because of a carrier billing glitch upon delivery in the UK, I had to cover £468 out of pocket to UPS to release the parcel.
However, once the customer service team reached my ticket, they reviewed the paperwork, stepped up, and resolved the issue entirely. Not only did they rectify the situation promptly, but they also issued a full refund covering the charge!
Special thanks to the team for taking accountability, communicating clearly once sorted, and making things right. Turned a stressful situation into a great resolution. Highly appreciate it!
Thank you for your feedback. I’m sorry for the frustration this situation has caused, particularly when you had already paid the duties and taxes to us in advance under the DDP service.
We understand that you have subsequently been charged £468 directly by UPS, which means you have effectively been charged twice. This is not something we expect our customers to have to pay, and we are currently disputing the additional charge with UPS from our side.
Unfortunately, there are occasions where a courier incorrectly charges the recipient for duties and taxes despite the shipment being sent under DDP terms. When this happens, we have to work with the courier to have the charge corrected.
Please be assured that we are investigating this fully. We will not expect you to pay the same duties and taxes twice, and once we have completed our investigation and confirmed the amount that has been incorrectly billed, we will arrange the appropriate refund as quickly as possible.
We are sorry that you have found it difficult to get a response from our team while this has been ongoing. We understand why this has been particularly concerning given the value of your shipment and the amount involved.
I have escalated the matter to the Team Lead and we will continue to pursue this with the courier and will be in touch with you directly regarding the refund.
We understand that you have subsequently been charged £468 directly by UPS, which means you have effectively been charged twice. This is not something we expect our customers to have to pay, and we are currently disputing the additional charge with UPS from our side.
Unfortunately, there are occasions where a courier incorrectly charges the recipient for duties and taxes despite the shipment being sent under DDP terms. When this happens, we have to work with the courier to have the charge corrected.
Please be assured that we are investigating this fully. We will not expect you to pay the same duties and taxes twice, and once we have completed our investigation and confirmed the amount that has been incorrectly billed, we will arrange the appropriate refund as quickly as possible.
We are sorry that you have found it difficult to get a response from our team while this has been ongoing. We understand why this has been particularly concerning given the value of your shipment and the amount involved.
I have escalated the matter to the Team Lead and we will continue to pursue this with the courier and will be in touch with you directly regarding the refund.
V. H.
04 September 2026
FedEx Connect Plus
VH
They kept me updated along the way and it was easy and convenient.
Thank you for your lovely feedback!
We’re so pleased to hear that you found the service easy and convenient, and that our updates kept you informed throughout the process.
We really appreciate you taking the time to share your experience and hope to assist you again in the future!
We’re so pleased to hear that you found the service easy and convenient, and that our updates kept you informed throughout the process.
We really appreciate you taking the time to share your experience and hope to assist you again in the future!
Unverified Customer
04 September 2026
Unknown Shipment Details
Ordered via forward2me a few times never had any issues my parcels have come on time and in great condition great customer service from Honey and Vanessa in the UK team will definitely continue using this brilliant service
Thank you so much for your wonderful feedback! 😊
We’re delighted to hear that you’ve used Forward2me several times and that your parcels have consistently arrived on time and in great condition.
We’ll be sure to pass your kind words on to Honey and Vanessa in our UK team — they’ll be thrilled to hear it!
We’re delighted to hear that you’ve used Forward2me several times and that your parcels have consistently arrived on time and in great condition.
We’ll be sure to pass your kind words on to Honey and Vanessa in our UK team — they’ll be thrilled to hear it!