Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
03 September 2026
Unknown Shipment Details
Fantastic support, assistance and recommendations, Jamie provided the information I need to make a quick and timely decision regarding my products…!…
Unverified Customer
03 September 2026
Unknown Shipment Details
Kyla did an exceptional job ensuring that I received my parcel in a timely manner. The Customer Service, communication and the service was great.
Unverified Customer
03 September 2026
Unknown Shipment Details
First time user of an international shipment forwarding company. Chose forward2me from a list of 3 companies based on A.I recommendations ( Grok & Chatgpt). a.i mentioned the good reviews and positive customer support experience, but also mentioned Forward2me as ideal choice for deliveries to the UK from the US, which suited my needs... Ordered single large item from US online store, got delivered to Forward2me US address by sellers courier. Uploaded invoice before package arrived at Forward2me so its ready on their system. Forward2me notified me of package arrival, sent me pics. Confirmed invoice and contents. I selected a repack to ensure package ready for long journey. I then selected DHL Express from a list as my preferred courier based on 3 day delivery time and good price. Selected optional insurance. Forward2me sorted out customs paperwork and DHL package collection. Received DHL tracking info, paid customs vat and 3 days later received package at my door on time as promised. Could not be happier, all went well and was straight forward. Make sure you follow the steps or simply ask them or a.i if not sure. Jamie was very helpful customer services. Very positive first experience, will use again.
Unverified Customer
03 September 2026
Unknown Shipment Details
This is a great service! Forward2me did an exceptional job, ensuring that my parcel was received and shipped without incident. I would suggest their services to any and everyone.
Unverified Customer
03 September 2026
Unknown Shipment Details
JHE was awesome! Answered all my questions and never got frustrated lol! Took the time to reassure me and I greatly appreciate that! Thank you JHE!
Unverified Customer
03 September 2026
Unknown Shipment Details
I switched from MyUS.com to Forward2me a few months ago and I’m glad I did. Way better customer service and clearer ordering process. May be a bit cheaper too. In addition to a US address, having a European and Japan based address is useful too. Very happy and would recommend.
Unverified Customer
03 September 2026
Unknown Shipment Details
Many thanks to Wens for understanding my needs, I have really appreciated it.
Thank you so much for your kind words! We’re delighted to hear that Wens understood your needs and was able to provide the support you needed.
We’ll make sure to pass your lovely feedback on to Wens.
We’ll make sure to pass your lovely feedback on to Wens.
Unverified Customer
03 September 2026
Unknown Shipment Details
Aimee was very efficient in the support she provided me.
Thank you so much for your kind feedback! We’re delighted to hear that you found Aimee’s support efficient and helpful.
We’ll be sure to share your lovely feedback with Aimee.
We’ll be sure to share your lovely feedback with Aimee.
Unverified Customer
03 September 2026
Unknown Shipment Details
The support desk was proactive and answered my queries expeditiously. Jus was the one liaising and he was superb.
Thank you so much for your wonderful feedback! We’re delighted to hear that you found our support desk proactive and responsive.
It’s especially great to hear that Jus was able to provide such excellent support and make your experience a positive one. We’ll be sure to pass your kind words on to him. 😊
It’s especially great to hear that Jus was able to provide such excellent support and make your experience a positive one. We’ll be sure to pass your kind words on to him. 😊
Unverified Customer
03 September 2026
Unknown Shipment Details
NICA/ UK
Unverified Customer
03 September 2026
Unknown Shipment Details
This person only rated the service without leaving any comment.
Unverified Customer
03 September 2026
Unknown Shipment Details
This person only rated the service without leaving any comment.
Unverified Customer
03 September 2026
Unknown Shipment Details
Jamie helped navigate a challenging international import and ensured my product cleared customs without a problem. Excellent service and would use Forward2me again!
Thank you for your kind review. We’re really pleased Jamie was able to help navigate the import and customs process and make sure everything went smoothly. We’ll be sure to pass your feedback and we’d be delighted to help you again in the future.
Unverified Customer
03 September 2026
Unknown Shipment Details
They will loose your package. I have proof. I think its worth trying to find another fowarding company spending 30 min more. Its not worth loosing your package forever to them. they wont really answer you by email too. It was a UK-France. This company is a scam dont listen to the other positive comment they are bots
We’re sorry you’re unhappy with your experience, but we do need to clarify what has happened with this parcel, as it has not been lost.
The parcel contains prescription medication which was purchased from and dispatched by a supplier in India to our UK warehouse, with the intention of then forwarding it to France. While forward2me can facilitate the forwarding of certain prescription medication where it has been supplied by a UK-regulated provider and the appropriate prescription requirements have been met, we cannot take responsibility for forwarding medication internationally when it has been received into our UK warehouse from outside the UK.
We have contacted you to explain this and, importantly, your parcel is still safely being held by us. We have also offered a straightforward solution: if you provide us with a prepaid label, we can send the parcel to another UK address of your choice. We are currently awaiting your response so that we can help resolve this for you.
We completely understand that this is frustrating when you expected the parcel to be forwarded to France. However, we believe it is important to make clear that your parcel has not been lost, we have not taken your goods, and we have not simply stopped responding. We are holding the parcel and have offered a way for you to receive it within the restrictions that apply to us.
We’re therefore disappointed by the suggestion that forward2me is a scam. We take our customers’ shipments and our responsibilities very seriously, and in this situation we cannot forward medication that has been received into our UK warehouse from outside the UK.
The parcel contains prescription medication which was purchased from and dispatched by a supplier in India to our UK warehouse, with the intention of then forwarding it to France. While forward2me can facilitate the forwarding of certain prescription medication where it has been supplied by a UK-regulated provider and the appropriate prescription requirements have been met, we cannot take responsibility for forwarding medication internationally when it has been received into our UK warehouse from outside the UK.
We have contacted you to explain this and, importantly, your parcel is still safely being held by us. We have also offered a straightforward solution: if you provide us with a prepaid label, we can send the parcel to another UK address of your choice. We are currently awaiting your response so that we can help resolve this for you.
We completely understand that this is frustrating when you expected the parcel to be forwarded to France. However, we believe it is important to make clear that your parcel has not been lost, we have not taken your goods, and we have not simply stopped responding. We are holding the parcel and have offered a way for you to receive it within the restrictions that apply to us.
We’re therefore disappointed by the suggestion that forward2me is a scam. We take our customers’ shipments and our responsibilities very seriously, and in this situation we cannot forward medication that has been received into our UK warehouse from outside the UK.
Unverified Customer
02 September 2026
Unknown Shipment Details
I am incredibly frustrated with forward2me. My tiny 0.23kg package of cat toys has been sitting at their UK Preston warehouse since August 26th. Your automated system slapped a mandatory repack onto my dashboard with a red exclamation mark because of "excess space." However, when I click the combine and repack button, nothing else happens. I just got a generic message stating I was added to a long queue and that it would take time. There was absolutely no mention of a £3 surcharge or any options to pay or move forward. The system just completely locked out all economy shipping, trying to force me to buy expensive DHL Express shipping. When I finally reached out via Zendesk to figure out the hold-up, an agent named Jamie told me I owed a hidden £3 surcharge and had to choose between saving or safety options—NONE of which were ever visible, prompted, or clickable on my dashboard! I replied immediately authorizing the fee and the "repack for saving" choice, and I sent an urgent live chat message. It has been over 48 hours of total radio silence since then. You are holding my tiny package hostage due to your own glitchy website. I am writing this here because your internal support has completely failed me. Manually override my account glitch, apply the £3 fee, and unlock my economy shipping! UPDATE: I have now reviewed your official policy guidelines and discovered that my single 0.23kg package perfectly qualifies for the flat-rate forward2me Lite / Lite X service, which offers a £9.99 fixed worldwide shipping rate. The rules state the package must be under 2kg, under £50 value, and under 90cm in combined dimensions. My package easily meets all of these criteria. Yet, your automated warehouse scanner incorrectly forced a mandatory repack due to 'excess space,' completely glitching my account and blocking this £9.99 economy rate from my checkout screen. To make matters worse, your customer service agent sent me a confusing, highly automated response telling me to select invisible options on my screen that do not exist, while ignoring my direct replies for over 48 hours. I have been using a laptop and a desktop this whole time, and the only option your broken system allows me to see is a predatory DHL Express option for over £40! I should have never been forced into a repack loop for a single package that meets your Lite requirements. I want a manager to manually override this account glitch, clear the repack block, and unlock my rightful £9.99 Lite flat-rate shipping today. This is literally a tiny package with 3 tiny cat balls in it. My gosh I just want this to be over.
We’re sorry for the frustration you’ve experienced and, in particular, for the way the repack requirement and communication were handled.
We have reviewed the shipment and agree that the parcel should not have been placed into a mandatory repack process in the way it was. We appreciate that this made the shipping options available to you confusing, and our communication should have been clearer.
We would also like to clarify the Lite service. While your parcel may meet the size and weight criteria generally associated with Lite, Lite is not an available service to the USA and is therefore not shown as an option for USA shipments on our pricing page. This is because shipments to the USA currently require a service that supports Delivery Duty Paid (DDP), and our postal Lite service does not currently have the functionality to provide this.
We’re sorry that this wasn't made clear when you contacted us and that you were left frustrated by the options presented to you. We certainly don't want any customer to feel that they are being pushed towards a more expensive service without an explanation.
We’re contacting you directly to look at the alternative services available for your parcel and find the most appropriate and economical option for getting your cat toys to you.
We appreciate that you have had to spend far too much time chasing what should have been a straightforward shipment, and we’re sorry for that experience. We hope we can put this right for you.
We have reviewed the shipment and agree that the parcel should not have been placed into a mandatory repack process in the way it was. We appreciate that this made the shipping options available to you confusing, and our communication should have been clearer.
We would also like to clarify the Lite service. While your parcel may meet the size and weight criteria generally associated with Lite, Lite is not an available service to the USA and is therefore not shown as an option for USA shipments on our pricing page. This is because shipments to the USA currently require a service that supports Delivery Duty Paid (DDP), and our postal Lite service does not currently have the functionality to provide this.
We’re sorry that this wasn't made clear when you contacted us and that you were left frustrated by the options presented to you. We certainly don't want any customer to feel that they are being pushed towards a more expensive service without an explanation.
We’re contacting you directly to look at the alternative services available for your parcel and find the most appropriate and economical option for getting your cat toys to you.
We appreciate that you have had to spend far too much time chasing what should have been a straightforward shipment, and we’re sorry for that experience. We hope we can put this right for you.
Unverified Customer
01 September 2026
Unknown Shipment Details
Aimee always helps me out a lot when I have questions. I got in touch with her about a parcel at the UK warehouse and she sorted it out for me quickly and clearly.
Thank you so much for your kind feedback! 😊 I’m really glad I could help and get everything sorted for you quickly. It’s always a pleasure to assist, and we really appreciate you taking the time to share your experience!
Unverified Customer
01 September 2026
Unknown Shipment Details
JHE help answer all my questions and guided me through the process. The Warehouse in Schwedt, Germany where also very helpful in getting this dangerous goods package ready for shipment. I would like to thank all who were involved in helping me get this shipment sent.
Thank you for your kind review. We’re really pleased to hear that JHE was able to answer your questions and guide you through the process, and that the warehouse team could help get your dangerous goods shipment ready. We’ll make sure everyone involved sees your lovely feedback.
Unverified Customer
30 August 2026
Unknown Shipment Details
I want to thank Joyce of the York House warehouse in the UK for such amazing customer service. A package of mine went missing and she spent the time to locate it and get is shipped out. I always appreciate those that go above and beyond and Joyce certainly did for me! Thank you, Joyce!
Kellie Dickinson
30 August 2026
UPS Express Saver
KD
The delivery service was really great. Straightforward and prompt. The delivery showed up right away. Thank you!
Thank you so much for your wonderful 5-star review! ⭐
We’re delighted to hear that your delivery was straightforward, prompt, and arrived quickly. It’s exactly the experience we aim to provide at forward2me.
We’re delighted to hear that your delivery was straightforward, prompt, and arrived quickly. It’s exactly the experience we aim to provide at forward2me.
Unverified Customer
30 August 2026
Unknown Shipment Details
Very good experience with Rose. Got my package from the UK to France.Thank you so much!
Thank you so much for your lovely review! ⭐
We’re delighted to hear that you had a great experience with Rose and that your package made it safely from the UK to France. We’ll be sure to share your kind feedback with Rose!
We’re delighted to hear that you had a great experience with Rose and that your package made it safely from the UK to France. We’ll be sure to share your kind feedback with Rose!
George Leaven
29 August 2026
DHL Express Worldwide
GL
My experience was fantastic! Great service, timely shipping. Timely delivery. I would definitely use again, and recommend to others.
Thank you so much for your fantastic review! ⭐
We’re thrilled to hear that you were happy with our service, from timely shipping to prompt delivery. It means a lot to know you’d choose forward2me again and recommend us to others!
We’re thrilled to hear that you were happy with our service, from timely shipping to prompt delivery. It means a lot to know you’d choose forward2me again and recommend us to others!
Unverified Customer
29 August 2026
Unknown Shipment Details
Had a great and pleasant experience with Joyce, sharing professional and clear information.
Thank you so much for your wonderful feedback! ⭐
We’re delighted to hear that you had such a great experience with Joyce. Providing clear, professional, and helpful support is exactly what we aim for, and we’ll be sure to share your kind words with her.
We’re delighted to hear that you had such a great experience with Joyce. Providing clear, professional, and helpful support is exactly what we aim for, and we’ll be sure to share your kind words with her.
Unverified Customer
29 August 2026
Unknown Shipment Details
Joyce was Swift and pleasant! She is definitely an Asset to Forward2me!
Thank you so much for your fantastic feedback! ⭐
We’re thrilled to hear that Joyce provided such swift and pleasant service. Your kind words mean a lot, and we’ll be sure to pass them on to her — we’re very lucky to have her on the team!
We’re thrilled to hear that Joyce provided such swift and pleasant service. Your kind words mean a lot, and we’ll be sure to pass them on to her — we’re very lucky to have her on the team!
Unverified Customer
28 August 2026
Unknown Shipment Details
I had a great experience with Forward2Me's UK warehouse. My shipment was pending customs clearance, and Rose was very helpful and professional throughout the process. She clearly explained what information was needed and helped me resolve the issue. Thank you, Rose, for your excellent customer service!
Thank you so much for your wonderful review! ⭐
We’re delighted to hear that Rose was able to assist you with your shipment and make the customs clearance process a little easier. Providing clear guidance and professional support when issues arise is something we really value.
We’ll be sure to share your kind words with Rose. Thank you for choosing forward2me, and we hope to assist you again in the future!
We’re delighted to hear that Rose was able to assist you with your shipment and make the customs clearance process a little easier. Providing clear guidance and professional support when issues arise is something we really value.
We’ll be sure to share your kind words with Rose. Thank you for choosing forward2me, and we hope to assist you again in the future!
Unverified Customer
28 August 2026
Unknown Shipment Details
I had a very positive experience with Forward2me and their Customer Experience Team.
I recently had an issue with a missing part from one of my items after the battery removal and repacking process. Aimee was extremely helpful, professional, and patient throughout the entire process. She communicated with me clearly, investigated the issue with the UK warehouse team, and ultimately resolved the matter by issuing a £50 refund.
I really appreciate the way Aimee handled my case and the effort she put into resolving the issue. The customer service was excellent, and I’m very happy with the outcome.
Thank you, Aimee, and the Forward2me UK warehouse team, for your help. I will definitely continue using Forward2me in the future!
I recently had an issue with a missing part from one of my items after the battery removal and repacking process. Aimee was extremely helpful, professional, and patient throughout the entire process. She communicated with me clearly, investigated the issue with the UK warehouse team, and ultimately resolved the matter by issuing a £50 refund.
I really appreciate the way Aimee handled my case and the effort she put into resolving the issue. The customer service was excellent, and I’m very happy with the outcome.
Thank you, Aimee, and the Forward2me UK warehouse team, for your help. I will definitely continue using Forward2me in the future!
Thank you so much for your wonderful review!
We’re delighted to hear that you had such a positive experience with our Customer Experience Team and the UK warehouse. I’m especially glad we were able to investigate the missing part and reach a resolution for you.
Your kind words about our communication, patience, and support mean a great deal to us. We truly appreciate your continued trust in Forward2me and look forward to helping you with your future shipments!
We’re delighted to hear that you had such a positive experience with our Customer Experience Team and the UK warehouse. I’m especially glad we were able to investigate the missing part and reach a resolution for you.
Your kind words about our communication, patience, and support mean a great deal to us. We truly appreciate your continued trust in Forward2me and look forward to helping you with your future shipments!
Unverified Customer
28 August 2026
Unknown Shipment Details
Great Team at the US warehouse, NICA was a very friendly and a huge help regarding my issue(:
We’re delighted to hear that Nica was friendly and helpful in assisting you with your issue. We’ll make sure your feedback is shared with Nica and the team at our US warehouse.
Unverified Customer
27 August 2026
Unknown Shipment Details
I have been using different forwarding services for 12+ years. forward2me is the best I have tried. Rica, Maricris and the UK team are great communicators and remained pleasant despite my frustration regarding their PayPal security procedure. I then paid via credit card and it quick and simple. I had an item shipped from the UK to the USA, the website is clear and easy to understand. I appreciated that I was not subjected to social/political messages and agendas while using their website. The website is well done without excessive and annoying animations and waste of screen. Access to timely order status, updates, and other account information is top notch. I paid for repack service, the packaging for my electronic item was incredibly well done. Very professional and obviously not rushed. Very impressive. Overall this company seems to strive for excellence. I have an account with another company that I have used numerous times in the past to purchase from Japan with shipping to USA. In the future I will use forward2me for all of my forwarding needs. Thank you for your efforts to be a step above the competition, it shows.
Thank you so much for such a detailed and thoughtful review. It means a great deal to us, particularly coming from someone with so much experience using parcel forwarding services.
We are delighted to hear that Rica and Maricris were able to support you throughout the process, even when you were understandably frustrated by our PayPal security procedure. We appreciate your patience while we completed the necessary checks and are pleased that paying by credit card was quick and straightforward.
It is also wonderful to hear your feedback about our website, communication, account updates and the repacking service. Our teams work hard to make the process as clear and straightforward as possible, and we are especially pleased that you were impressed with the care taken when repacking your electronic item.
We will make sure your kind comments are shared with Rica, Maricris and the wider UK warehouse team. Thank you again for recognising the effort our teams put into providing a service that goes above and beyond. We truly appreciate your trust and look forward to helping with your future shipments.
We are delighted to hear that Rica and Maricris were able to support you throughout the process, even when you were understandably frustrated by our PayPal security procedure. We appreciate your patience while we completed the necessary checks and are pleased that paying by credit card was quick and straightforward.
It is also wonderful to hear your feedback about our website, communication, account updates and the repacking service. Our teams work hard to make the process as clear and straightforward as possible, and we are especially pleased that you were impressed with the care taken when repacking your electronic item.
We will make sure your kind comments are shared with Rica, Maricris and the wider UK warehouse team. Thank you again for recognising the effort our teams put into providing a service that goes above and beyond. We truly appreciate your trust and look forward to helping with your future shipments.
Unverified Customer
27 August 2026
Unknown Shipment Details
Worst service ever; over 150+ dollars to ship a package won’t ever use this service or recommend again.
Thank you for providing your email address. I’m sorry we haven’t been able to identify your account from the information provided so far, and I appreciate this may be frustrating, particularly if you’re contacting us about an issue that needs resolving.
We’ve checked our records, but unfortunately we can’t find a registered customer account that matches the details in your email. We also don’t have enough information to identify the name or account the enquiry relates to.
If you could provide your full name and account number by replying to us directly, we’ll be happy to look into your query further and find out how we can assist you.
We’ve checked our records, but unfortunately we can’t find a registered customer account that matches the details in your email. We also don’t have enough information to identify the name or account the enquiry relates to.
If you could provide your full name and account number by replying to us directly, we’ll be happy to look into your query further and find out how we can assist you.
Unverified Customer
27 August 2026
Unknown Shipment Details
had a great experience with Forward2Me, especially thanks to Jus from the Germany warehouse. I recently had an issue with one of my packages, and Jus was incredibly helpful throughout the entire process. He handled the situation professionally and was very prompt in keeping me updated every step of the way until everything was fully resolved.
It was really reassuring to have someone actively following up rather than leaving me wondering what was happening. Jus provided excellent customer service and made what could have been a stressful situation much easier to deal with.
It was really reassuring to have someone actively following up rather than leaving me wondering what was happening. Jus provided excellent customer service and made what could have been a stressful situation much easier to deal with.
Thank you for taking the time to share your experience and for your 5-star review.
We are delighted to hear that Jus was able to support you and keep you updated throughout the process. We understand how stressful it can be when there is an issue with a package, so it is great to know that his communication and follow-up helped make the situation easier to deal with.
We will make sure your kind feedback is passed on to Jus. Thank you again for choosing forward2me.
We are delighted to hear that Jus was able to support you and keep you updated throughout the process. We understand how stressful it can be when there is an issue with a package, so it is great to know that his communication and follow-up helped make the situation easier to deal with.
We will make sure your kind feedback is passed on to Jus. Thank you again for choosing forward2me.
Unverified Customer
26 August 2026
Unknown Shipment Details
This was my first experience with a forwarding service and the quick replies, attention to all my requests, and perfectly packed goods encouraged me to write a review. I had a large package shipped from the UK to their UK warehouse for shipment to the US. They repackaged everything to optimize pricing and were beyond accommodating. Elvie was my contact and I can't say enough great things about my experience!
Thank you so much for this wonderful review.
We're delighted to hear your first experience with a forwarding service was such a positive one. It's great to know the repackaging service helped optimize your shipping costs, and we'll be sure to pass your kind words along to Elvie — she'll be thrilled to hear she made such a great impression.
Thanks again for taking the time to share your experience, and welcome to Forward2Me.
We're delighted to hear your first experience with a forwarding service was such a positive one. It's great to know the repackaging service helped optimize your shipping costs, and we'll be sure to pass your kind words along to Elvie — she'll be thrilled to hear she made such a great impression.
Thanks again for taking the time to share your experience, and welcome to Forward2Me.
Unverified Customer
25 August 2026
Unknown Shipment Details
Joyce with customer service at the UK warehouse was super helpful! It was my first time using the service and I was in a pinch to get a gift to the US in time for a birthday. So I asked way too many questions each step of the way but they were always answered very clearly and quickly!
Thank you so much for your lovely review. We’re delighted to hear that Joyce was able to help make your first experience with forward2me a smooth one, especially with the added pressure of getting a birthday gift to the US on time.
There’s no such thing as asking too many questions, and we’re really pleased that Joyce was able to provide clear and prompt answers at every step. We’ll be sure to pass your kind feedback on to her.
Thank you for choosing forward2me, and we hope we can help you again in the future.
There’s no such thing as asking too many questions, and we’re really pleased that Joyce was able to provide clear and prompt answers at every step. We’ll be sure to pass your kind feedback on to her.
Thank you for choosing forward2me, and we hope we can help you again in the future.
Unverified Customer
25 August 2026
Unknown Shipment Details
I had probably one of the most complicated and tiring shipping processes, since what I bought couldn't be shipped to my location and I decided to use the forward2me services to be able to get the item. But of course, the process wasn't that easy. Just when I was about to send the item to my location, I learned about the drastically high taxes for imports into my country. So I had to send the item back to the company, but they had specific requests for the item to be returned, which had to be done by the forward2me team.
Now, why did I explain all of this? You probably got tired and bored reading all of this, and then think about actually experiencing all of this. Well, I wouldn't be able to manage all of this, if it wasn't for Joyce in the UK Warehouse. She was there from day 1 and helped me through all my stupid questions. Workers with friendliness and empathy like that don't exist anymore, at least not in my experience. I wish Joyce all the best and urge the company to upgrade her pay!
Now, why did I explain all of this? You probably got tired and bored reading all of this, and then think about actually experiencing all of this. Well, I wouldn't be able to manage all of this, if it wasn't for Joyce in the UK Warehouse. She was there from day 1 and helped me through all my stupid questions. Workers with friendliness and empathy like that don't exist anymore, at least not in my experience. I wish Joyce all the best and urge the company to upgrade her pay!
Thank you so much for taking the time to share such a detailed review. It certainly sounds like you had a particularly complicated shipping journey, so we’re really pleased that Joyce was there to support you throughout the process.
We’re especially happy to hear that she was able to answer all your questions, guide you through the different options and make what sounds like a very frustrating situation a little easier. We’ll make sure your lovely feedback is passed on to Joyce — I’m sure it will mean a great deal to her.
Thank you again for your kind words and for choosing forward2me. We really appreciate your support.
We’re especially happy to hear that she was able to answer all your questions, guide you through the different options and make what sounds like a very frustrating situation a little easier. We’ll make sure your lovely feedback is passed on to Joyce — I’m sure it will mean a great deal to her.
Thank you again for your kind words and for choosing forward2me. We really appreciate your support.
Roxanna Olson
25 August 2026
FedEx Connect Plus
RO
They worked hard to help me get everything figured out when the US side was being a pain. Would definitely use them again.
Thank you so much for your kind feedback!
We're really pleased to hear that our team was able to help you get everything sorted, especially while dealing with the issues on the US side. We truly appreciate your patience and your kind words.
We'd be delighted to assist you again in the future!
We're really pleased to hear that our team was able to help you get everything sorted, especially while dealing with the issues on the US side. We truly appreciate your patience and your kind words.
We'd be delighted to assist you again in the future!
Colm
25 August 2026
UPS Standard Single
C
Very straightforward and quick turnaround time.
Will be using again
Will be using again
Thank you for your lovely feedback! We're glad to hear you found the process straightforward and that everything was handled quickly.
We really appreciate your support and look forward to helping you again in the future!
We really appreciate your support and look forward to helping you again in the future!
Unverified Customer
25 August 2026
Unknown Shipment Details
they used to be easy and reliable, not so any more. Extremely complicated to deal with, poor customer service that doesn't read (or understand (you emails) ... and today I received an email saying I have 24 h to send my parcel (for which I have to verify my PayPal payment, by clicking on a link in an email I never received) But when I tried another time to send it and click on the link in this email from today, my account is empty, no parcel to be shipped. They removed it 21 h before the 24 h were over. Great. Never again.
I’m sorry to hear about your experience and particularly the frustration caused by the confusion around your parcel and PayPal verification.
Unfortunately, we’re unable to identify your account from the information in this review, so I’m not able to investigate exactly what happened or why the parcel was removed before the stated 24-hour period had ended.
We would very much like the opportunity to look into this properly and understand where the process went wrong. Please contact our Customer Experience Team at info@forward2me.com with your account details or shipment reference, and we can investigate the circumstances for you.
We’re sorry that your recent experience has left you feeling that our service is no longer as easy and reliable as it once was. Your feedback is valuable, and we will use it to review what happened and where improvements may be needed.
Unfortunately, we’re unable to identify your account from the information in this review, so I’m not able to investigate exactly what happened or why the parcel was removed before the stated 24-hour period had ended.
We would very much like the opportunity to look into this properly and understand where the process went wrong. Please contact our Customer Experience Team at info@forward2me.com with your account details or shipment reference, and we can investigate the circumstances for you.
We’re sorry that your recent experience has left you feeling that our service is no longer as easy and reliable as it once was. Your feedback is valuable, and we will use it to review what happened and where improvements may be needed.
Joanna
25 August 2026
FedEx Regional Economy
J
Every step was followed as promised, no problems. I will continue using Forward2me.
Thank you so much for your kind feedback!
We're delighted to hear that everything went smoothly and that we delivered on our promises at every step. It means a lot to know that you had a hassle-free experience with Forward2me.
We truly appreciate your continued support and look forward to helping you again in the future!
We're delighted to hear that everything went smoothly and that we delivered on our promises at every step. It means a lot to know that you had a hassle-free experience with Forward2me.
We truly appreciate your continued support and look forward to helping you again in the future!
Unverified Customer
24 August 2026
Unknown Shipment Details
Great shipping service and fast customer support! Forward2me helped me buy a product from the USA that wouldn't normally ship to my country. Their customer service is very fast at replying to emails. When my package didn't show up in my account inbox, Kaye from customer support helped me find it immediately and emailed me right away. Fantastic service and highly recommended!
Thank you so much for your fantastic feedback and recommendation!
We're delighted to hear that you had a great experience with our shipping service and that Kaye was able to quickly locate your package and get everything sorted for you. We'll be sure to share your kind words with Kaye and the team.
It's wonderful to know that Forward2me helped you purchase and receive a product that wouldn't normally ship to your country. We truly appreciate your support and look forward to assisting you again in the future!
We're delighted to hear that you had a great experience with our shipping service and that Kaye was able to quickly locate your package and get everything sorted for you. We'll be sure to share your kind words with Kaye and the team.
It's wonderful to know that Forward2me helped you purchase and receive a product that wouldn't normally ship to your country. We truly appreciate your support and look forward to assisting you again in the future!
Unverified Customer
24 August 2026
Unknown Shipment Details
One of the best freight forwarders in the business, they do everything professionally they also have a great support team.
Thank you so much for your wonderful feedback!
We're glad to hear that you consider Forward2me one of the best freight forwarding services and that you've been impressed with our professionalism and support team.
Your kind words mean a lot to us and motivate the team to continue providing the best possible service. We truly appreciate your support and look forward to assisting you again!
We're glad to hear that you consider Forward2me one of the best freight forwarding services and that you've been impressed with our professionalism and support team.
Your kind words mean a lot to us and motivate the team to continue providing the best possible service. We truly appreciate your support and look forward to assisting you again!
Unverified Customer
24 August 2026
Unknown Shipment Details
My package (Package ID: US-61-2175525791143297) was delivered to your US warehouse on August 21st, 2026, and I uploaded the purchase invoice back on August 18th.
Despite this, the package is still stuck in "PROCESSING" status with a $0.00 declared value, completely blocking me from paying and shipping it. This package contains an urgent auto spare part (fuel rail) needed to fix my out-of-service car.
Customer support is ignoring emails and WhatsApp messages. Please approve the uploaded invoice, update the package value, and release it for immediate Express shipping TODAY.
We're very sorry for the delay and for the frustration this has caused, especially as the auto spare part is urgently needed to get your vehicle back on the road.
We sincerely apologise that you felt your emails and WhatsApp messages had not been answered. This is not the level of customer service we aim to provide.
We are escalating this with the relevant team to review the uploaded invoice, update the declared value, and release the package for shipping as quickly as possible. Once the review is completed, you will be able to proceed with the available shipping options.
We sincerely apologise that you felt your emails and WhatsApp messages had not been answered. This is not the level of customer service we aim to provide.
We are escalating this with the relevant team to review the uploaded invoice, update the declared value, and release the package for shipping as quickly as possible. Once the review is completed, you will be able to proceed with the available shipping options.
Unverified Customer
24 August 2026
Unknown Shipment Details
Excellent customer service. Forward2me went above and beyond the call of duty when they helped me sort out an import issue.
Thank you so much for your kind feedback!
We're delighted to hear that our team was able to go above and beyond to help resolve your import issue. We always aim to make the shipping process as smooth and stress-free as possible, especially when unexpected issues arise.
We're delighted to hear that our team was able to go above and beyond to help resolve your import issue. We always aim to make the shipping process as smooth and stress-free as possible, especially when unexpected issues arise.
Unverified Customer
23 August 2026
Unknown Shipment Details
I have been using Forward2Me for some time now to ship items only available in the UK to me in Spain. They are not cheap but for special items you really want I think they are excellent. Their website is easy to use and they are very efficient. Their pricing is very clear and you know up front how much each parcel will cost you, but dont forget you will have to pay spanish VAT and customs duty on top. Recently I had to use their excellent customer service, a lady called Rose in Preston. She was really brilliant! Very unusually FedEx had mislaid 2 parcels and Rose was determined they were going to find them and deliver to me! It took a lot of gritted teeth and determination on her part but she refused to give up and they were eventually found and delivered here. She really is a credit to this company, I would give 10 stars if I could. Highly recommended and many thanks.
Thank you so much for taking the time to leave such a detailed and wonderful review!
We're delighted to hear that you've been using Forward2me for some time and that you've found our service efficient, straightforward, and reliable for shipping your UK purchases to Spain.
We're especially pleased to hear about your experience with Rose. We'll be sure to share your kind words with her — we're certain she'll be thrilled to know that her determination and persistence helped get your two missing parcels located and delivered successfully.
Rose is absolutely a credit to the team, and your 10-star comment means a lot to us!
We're delighted to hear that you've been using Forward2me for some time and that you've found our service efficient, straightforward, and reliable for shipping your UK purchases to Spain.
We're especially pleased to hear about your experience with Rose. We'll be sure to share your kind words with her — we're certain she'll be thrilled to know that her determination and persistence helped get your two missing parcels located and delivered successfully.
Rose is absolutely a credit to the team, and your 10-star comment means a lot to us!
Shane Mikaere
23 August 2026
FedEx International Economy
SM
I find the process frustrating. Reconciling purchasing with tracking numbers.
Other forwarding companies I’ve used, the process seems easier and straight forward.
Other forwarding companies I’ve used, the process seems easier and straight forward.
Thank you for sharing this feedback, and I completely understand your frustration. Manually matching purchase receipts with tracking numbers adds unnecessary hassle, and we want to make your shipping experience as seamless as possible.
We are actively looking at ways to improve our package intake and reconciliation process.
We are actively looking at ways to improve our package intake and reconciliation process.
Sandra
22 August 2026
UPS Standard Single
S
Super intuitive, quick, friendly service
Thank you so much for the fantastic feedback! We're thrilled to hear that you found our service super intuitive, quick, and friendly. We truly appreciate your support and look forward to helping you again soon!
Jacqueline Wells
22 August 2026
FedEx Connect Plus
JW
I’m in the US and ordered something from a UK boutique that couldn't be shipped directly to me. I searched and found Forward2me, which was like a middleman for shipping and so easy to use. Thank you for offering this service.
Thank you! We're glad we could act as your UK-to-US shipping middleman and make the whole process effortless. Enjoy your items from the UK!
Unverified Customer
21 August 2026
Unknown Shipment Details
I had a great experience using Forward2me at the UK warehouse. There was an error with one of my items but it was quickly resolved, thanks to Kaye!
Very good service with great support system.
Very good service with great support system.
Thank you so much for your wonderful feedback! We’re delighted to hear that you had a great experience with our UK warehouse and that Kaye was able to quickly resolve the issue with your item. 😊
Unverified Customer
21 August 2026
Unknown Shipment Details
Outstanding service!
Thank you so much for the fantastic feedback! We’re glad to hear you had an outstanding experience with our service. Your support means a lot to the whole team. We look forward to serving you again!
Unverified Customer
21 August 2026
Unknown Shipment Details
Ebay package arrived and was opened for no reason (claim is it needed inspection for some reason). Then they delayed shipping it out becaseu they destroyed the original packaging and now charging me extra. Telling me : You need to select extra services to "REPACKAGE" your item for us to be able to ship it to you. This service used to be simple and straight forward. Now they are extorting extra $$$ and opening packages that originated in UK.
Thanks for your feedback.
Parcels may be opened by our warehouse team when an inspection is required, for example, to verify the contents, ensure they comply with our shipping requirements, or confirm that they can be safely transported by the selected courier. This is part of our standard security and compliance process.
Our processing team has assessed the package and confirmed that repacking is required based on the condition and suitability of the current packaging for onward international shipment.
Repacking may be required for the following reasons:
Fragile contents – Items such as glassware, ceramics, or high-value electronics may require additional protection during transit.
Damaged packaging – If the outer packaging has arrived in a condition that is not suitable for safe international shipping, it may need to be replaced.
Excessive empty space – Packaging that is significantly larger than the contents can allow the item to move around during transit and increases the risk of damage.
Irregular packaging – Non-standard shapes or packaging may be more susceptible to handling issues or may result in additional courier charges. Repacking into an appropriate box can help address this.
The purpose of the repacking requirement is to ensure that the parcel is adequately protected and meets the packaging requirements for international transportation. Our priority is to make sure your item reaches you safely and without avoidable damage.
We appreciate your patience and understanding.
Parcels may be opened by our warehouse team when an inspection is required, for example, to verify the contents, ensure they comply with our shipping requirements, or confirm that they can be safely transported by the selected courier. This is part of our standard security and compliance process.
Our processing team has assessed the package and confirmed that repacking is required based on the condition and suitability of the current packaging for onward international shipment.
Repacking may be required for the following reasons:
Fragile contents – Items such as glassware, ceramics, or high-value electronics may require additional protection during transit.
Damaged packaging – If the outer packaging has arrived in a condition that is not suitable for safe international shipping, it may need to be replaced.
Excessive empty space – Packaging that is significantly larger than the contents can allow the item to move around during transit and increases the risk of damage.
Irregular packaging – Non-standard shapes or packaging may be more susceptible to handling issues or may result in additional courier charges. Repacking into an appropriate box can help address this.
The purpose of the repacking requirement is to ensure that the parcel is adequately protected and meets the packaging requirements for international transportation. Our priority is to make sure your item reaches you safely and without avoidable damage.
We appreciate your patience and understanding.
Brett Lloyd
21 August 2026
FedEx Connect Plus
BL
Just a bit slow in responding to my questions but not really too much issue
Thank you for your honest feedback! We’re glad to hear the delay didn’t cause too much of an issue, but we’re sorry that our responses were a little slower than expected. We’re always working to improve our response times and provide a faster, smoother experience.
MaryBeth Henry
21 August 2026
FedEx Connect Plus
MH
I was somewhat confused about the process but AI explained it to me and I was able to get the information and payments to the correct people. My coat arrived quickly. Thank you.
Thank you for your feedback! We’re glad to hear that our AI support was able to clarify the process and help you get the information and payments sorted with the right people. 😊
Unverified Customer
20 August 2026
Unknown Shipment Details
I used a US Warehouse. When the goods come, (it's an electronics handheld machine,I bought from eBay which I cant buy in my country, Thailand). It arrived at US warehouse. But after 30 days, I couldn't ship, couldnt repack (it's said no service available) and after repeatedly contacted them, I received 1 response which asked me to repack. The worst service ever. I used this forward2me for 2 times, 1 time this happened, but it's more than enough. Everyone be careful.
It's now 9 days left before they discard my shipment, if they come ans fix this, will post it. Otherwise, it's like i said.
**Update** Everything is fixed and ok now. Thanks forward2me for getting back and solve the issue. Everything should go well, same with other shipments in the past.
I would have given 5 stars if I could contact the website easier.
It's now 9 days left before they discard my shipment, if they come ans fix this, will post it. Otherwise, it's like i said.
**Update** Everything is fixed and ok now. Thanks forward2me for getting back and solve the issue. Everything should go well, same with other shipments in the past.
I would have given 5 stars if I could contact the website easier.
I sincerely apologise for the frustration and delays you have experienced with your shipment.
I have personally reviewed your case and can confirm that we have now resolved the issue preventing you from shipping your package from our US warehouse.
I completely understand your frustration, especially as your shipment has been sitting with us for an extended period and you have had difficulty getting a clear resolution despite contacting us several times. This is not the level of service we aim to provide.
We have also taken your feedback on board internally. In particular, we are reviewing why you were initially advised to repack when the underlying issue was related to the shipping details, and we are working with the team to make sure similar cases are investigated properly before instructions are provided to customers.
You can proceed with arranging the shipment from your US warehouse account.
Again, I am very sorry for the inconvenience and for the experience you have had this time. We genuinely appreciate you giving us the opportunity to put this right, and we hope we can restore your confidence in Forward2me.
I have personally reviewed your case and can confirm that we have now resolved the issue preventing you from shipping your package from our US warehouse.
I completely understand your frustration, especially as your shipment has been sitting with us for an extended period and you have had difficulty getting a clear resolution despite contacting us several times. This is not the level of service we aim to provide.
We have also taken your feedback on board internally. In particular, we are reviewing why you were initially advised to repack when the underlying issue was related to the shipping details, and we are working with the team to make sure similar cases are investigated properly before instructions are provided to customers.
You can proceed with arranging the shipment from your US warehouse account.
Again, I am very sorry for the inconvenience and for the experience you have had this time. We genuinely appreciate you giving us the opportunity to put this right, and we hope we can restore your confidence in Forward2me.