forward2me - Reviews | Customer Reviews

As their customer for more than a decade, I have been and am still consistently impressed with their service. Thanks Elvie for explaining patiently the situation of my package and helping me understand what to do next for arranging shipping.

Thank you for your continued trust in forward2me over the past decade.

We’re delighted Elvie was able to help explain everything clearly and guide you through the next steps.

We really appreciate your loyalty and will be sure to pass on your kind words to her.

Gerie sent me just the information I asked for when I emailed a question that related specifically to my unique situation. Truly appreciate the thorough response.

Thank you for your kind feedback.

We’re pleased Gerie was able to provide the specific information you needed and offer such helpful support.

We’ll be sure to pass on your comments to her. Thank you for choosing forward2me.

Such a great company. Customer service is probably the best i have ever experienced. Totally recommend to use this forwarding company.

Great service from the Preston warehouse, especially from Aimee, who was fantastic in handling a shipment that had to be returned to the seller locally in the UK.
While the seller completely ignored my emails and calls, my shipment was safely stored at the Preston warehouse for over two weeks. Forward2me also gave me the option to provide my own return shipping labels, which they used to perfectly prepare all the packages.
Aimee kept me updated throughout the entire process. I highly recommend Forward2me and will certainly use them again:-)

Thank you for such a lovely review.

We’re delighted Aimee was able to help and keep you updated throughout the process.

We’ll be sure to pass on your kind words to her. We really appreciate your recommendation and look forward to helping you again.

Bad service! I thought I would have a good time with this but I would have preferred more clarity from the beginning concerning my relevant shipment so I know what to expect and prepare for the documents I need. Now my time is being wasted as they have rejected a document but didn’t do this on my order so I can upload new ones, so I’m just stuck because it keeps showing document still pending approval but they have told me they cannot approve it. Okay so how do I upload a new one? Of course no quick response and their phone number isn’t going through so my urgent order is just on hold now!

We’re sorry for the frustration and delay caused by the document approval process. We understand how important it is to have clear guidance, particularly when you have an urgent shipment.

We have now approved your documents, and you can proceed with your shipment. Thank you for bringing this to our attention, and we apologise for the inconvenience caused. We hope to provide you with a much smoother experience moving forward.

I ordered a laptop from a german seller. Customer service was slow. Everything went slow. My package showed 4.33kg yet they gave a 5.26kg in. The latter is not the volumetric mass rather they calculated the volumetric mass after giving in a number that was 1kg higher. The package was forced to get a “Repackage” adding additional costs and an additional workday that my package wasn’t in my hands(mind you this caused my package to be delivered monday instead of friday because weekend isnt workday). The TAX of 19% wasn’t included in the estimated costs while this is standard practice in europe and this practice feels very sketchy. My advice is not to use this service and look for local sellers even if you have to pay more because you will pay a huge sum for this and won’t really save much money. Also if you really have to you it keep in mind they might randomly repackage and it might take longer and if you want to talk to customer support it is barely accessible and very slow which will slow down ur package even more. Overall would not recommend this rather would recommend other options because of extra headache caused by underhanded practices by the company.

We’re sorry to hear that you’ve had a disappointing experience with forward2me.

We’d welcome the opportunity to look into your concerns and see how we can help.

Unfortunately, we haven’t been able to identify your account from the information provided.

Please could you update your review with your customer ID or package ID, so we can investigate and assist you further?

MG

Friendly, fast, nothing to complain

Thank you for your feedback.

We’re pleased to hear you found our service fast and friendly.

We really appreciate your support.

Excellent customer service and online support.

Thank you for your kind feedback.

We’re glad you’re happy with our service and appreciate you taking the time to leave us a review.

Very good support, quick response, good service.

Thank you for your kind feedback.

We're pleased to hear you've been happy with our support and service.

We appreciate you choosing forward2me and look forward to helping you with your future shipments.

The service was provided as advertised and I received my package in a timely, good condition.

Thank you for your feedback.

We're pleased to hear your package arrived in good condition and within the expected timeframe. We appreciate you choosing forward2me.

It was a pleasure to use this service. Their attention to detail and customer service is really incredible (Ewa especially went the extra mile to make sure the shipment arrived!)
I highly recommend Forward2me!

Thank you for your kind review and recommendation.

We're pleased to hear you were happy with our service. We'll be sure to pass your lovely feedback on to Ewa, who will be delighted to know her efforts were appreciated.

My parcel (through the Germany warehouse) arrived damaged in transit, but Forward2me’s support was quick and professional.
They handled the Protect+ claim promptly, asked for the right documentation, and settled it in full within about a week.
Jhe from the customer service team was helpful and clear throughout.

Thank you for your review.

I’m sorry to hear your parcel arrived damaged, but I’m pleased that Jhe handled your Protect+ claim promptly and professionally.

We appreciate your feedback and are glad we could resolve the claim to your satisfaction.

There are VERY BIG problems with costumer service quality. So in my case I refer to PRESTON warehouse... I asked to change the HS codes on 03.10.2026. because the existing codes are indicated with lot of errors like nobody see materials from which goods are produced, nobody see correct product categories and so on and when goods arrive in Europe I have problems with cosutms..so I asked for corrections on 03.10.2026. and send detailed file. After I was asked to resend the same file in pdf that I did on 08.10.2026. Today after almost 2 weeks no answer, no changed codes in system. In this period I wrote various email- no answer, in my case try to call to Preston costumer service always PRESTON Warehouse 3 times during working hours that are indicated on company website ...no answer too..and so on. The problem is that all this period the days of storage that has to be paid go on...and the most important is that yesterday these storage days of parcel was 13 ( only yesterday parcel was prepared ready for shipping from warehouse side )..today for the same 1 parcel days become 16....who knows what happen next and how long this situation will go on. Plus yesterday I sent another email...still no any answer, no codes correct...................this all after I always respected my obbligations towards this company....immediate payments of what is asked, multiple shippings and so on...I would like also to add always talking about PRESTON because my goods are there....there are weeks that costumer support live chat does not work...it has just an option to leave a mesage...but after no answers.
Update for Tracy: my costumer id is 777295

Update: Thank you Linda for providing your customer ID, I will be in touch directly and will do my best to resolve this for you.

Kind Regards,
Tracy

Hi Linda,

Thank you for bringing this to our attention. I am sorry to hear about your experience with our Preston warehouse and the difficulties you have encountered getting your HS codes reviewed and corrected.

I would like to investigate this personally to understand what has happened and why you have not received a response. However, with only your first name available, I have been unable to identify your account.

Please contact Trustpilot with your full name, registered email address and Forward2Me account details so that we can identify your account and investigate the issues you have raised, including the delays with your HS code corrections and the storage charges.

I would appreciate the opportunity to look into this properly and establish what has happened.

Kind Regards,
Tracy

Very pleased with the prompt and helpful service provided to me by Forward2Me.

Thank you for your review. We’re pleased to hear you were happy with our service and found our team prompt and helpful.

We appreciate your support and look forward to helping you again.

MN

Very good service and very fast shipping with very low cost!!!! Thanks 🙏🙏🙏

Thank you for your lovely feedback.

We’re pleased to hear you were happy with our service, fast shipping and competitive prices.

We really appreciate your support and look forward to helping you with your future shipments.

Hello,
Can you please tell how to pay for a consolidation without choosing a carrier, as we both agreed on that point? After more than 2 weeks, i'm still struggling with the packages that arrived to your warehouse. I don't need long copy and paste part of your website (useless), just precise and accurate answers to the questions asked.

UPDATE: We have asked for your details via Trustpilot however you have not supplied them, please update your details on this review so we can assist with your query.

Thank you for your feedback. When submitting a combine and repack request, a preferred courier must be selected so our warehouse team can follow the correct packing guidelines for that service.

Once the repacking is complete, if you would prefer to use a different courier, our Customer Experience team can check which alternative services are available for your shipment.

We would like to help resolve the difficulties you have experienced. However, we have been unable to identify your account from this review alone. Please contact our Customer Experience team at info@forward2me.com with your account details so we can look into your situation and provide clear, specific answers to your questions.

M

I ordered CDs worth 34,99€, Forward2me opened the package to make sure it contains nothing illegal and sent it. Ok, normal practice. This process costed me about 27,50£. Then I got a message from UPS to regarding import fees. Ok, it's not directly Forward2me's guilt, maybe it's not possible to calulate those fees and therefore the purchaser has to pay it during the transport process. After the parcel arrived I got a letter from UPS that they opened the package to check what's in it and they want another 46,80€. At that point the costs are a multiple of the original product value and to me it seems like there's clearly something wrong in the communication process between the companies. I honestly will not order there again as it's not worth the price.

Thank you for your feedback. We understand your frustration that the additional charges significantly increased the overall cost of your order.

As a parcel forwarding company, we open and inspect packages as part of our standard warehouse process to identify the contents and ensure they can be shipped safely and in accordance with shipping regulations.

Import duties and taxes are generally the responsibility of the recipient unless a prepaid import service is available and selected at checkout. Unfortunately, not all destinations and shipments are eligible for this option.

Customs authorities and carriers may also carry out their own inspections and apply additional charges. These decisions are outside our control, and we appreciate that the resulting costs can be disappointing when they exceed expectations.

We are sorry that your experience has left you feeling that our service was not good value. We always aim to make the forwarding process as clear as possible and appreciate your feedback.

Support if very friendly, reply-rate is great. I worked with a number of forwarders but forward2me is the only one I am sticking with for the future.

Thank you for your lovely feedback. It’s great to hear that our team has been so helpful and that you’ve chosen to continue using Forward2me after trying other forwarding services.

We really appreciate your support and look forward to helping with your future shipments.

Dear F2me team,
I hope you are doing well. I'm asking because communication is extremely difficult...
As you know, i have 6 compact discs (CD/DVD) bought on Ebay US, that i would like to reship from the USA to FR.

1) You told me that i can't use Forward2me Cross border (although the weight, dimension, and content are not an issue...)
2) Since i can't use FedEx or UPS (because i only have a P.O. box and not a street address in EU), i asked you if i may send you a prepaid label for a reshipping inside the USA, which your terms and condition allow:
forward2me zendesk: 28780647936284

3) You said that i would need a repack option first and that i would have to pay for it.
4) I said OK, and ASKED you to confirm that if i pay you $18 =6x3$ for the repack AND provide you a prepaid label for domestic (within US) shipping then it will be OK.
5) You NEVER confirmed, and the free storage period is running...

Please avoid telling me that you are sorry or that the situation must have been frustating (i already know that...), but TAKE ACTION: answer the questions ASKED in a professional manner. For example, you may say: yes, please, send us $18 through Paypal using this Email xxxx using this reference xxx and then send us your prepaid label to the following Email xxx

Otherwise, i'm afraid i'll have to refer this situation to the BBB. Thanks for listening.

Thank you for your feedback. We would like to look into this for you, but we have been unable to identify your account from the information in your review.

Please contact our team directly, quoting your account number, so we can locate your case and review the options for shipping your items.

Avoid Forward2Me’s US service at all costs. I would rather pay more with another company than use this service again. It has been the worst forwarding experience I have had.

I first used Forward2Me’s US facility in July and again now. Never again. In July, I paid a premium expedited shipping fee to have a package delivered to them as I needed it quickly, only for their team to delay its release after incorrectly classifying it as “foodstuff.” I contacted them repeatedly, but replies took so long that, by the time the package was finally relabelled correctly, I had to pay for a second expedited delivery service rather than standard shipping to receive it on time. Instead of arriving three days before I needed it, it arrived on the morning of the day I needed it and I almost had to miss it completely. Forward2Me offered no compensation for the delay or the additional cost.

I am now experiencing the exact same problem with another package, containing the exact same product as the one in July. Once again, it has been incorrectly labelled as “foodstuff.” It took a full week for Forward2Me to respond to my emails, correct the classification, and release the package. When I then tried to arrange shipping, I was told I needed to pay for a “combine and repackage” service, despite the shipment being a single box. This suggests either that the package has been misclassified again, or that it has been opened and I am now being asked to pay for their mishandling.

I have written to them twice to ask them to correct this, but they have again failed to reply. The package has now been with them for two weeks and remains stuck in the US, while the 30-day free storage period continues to run. As a result, I will either have to pay for a repackaging service I should not need, or pay additional storage fees while waiting for them to resolve an issue they created.

Avoid their US service at all costs. Based on my experience, it feels less like a professional forwarding service and more like a company that creates problems and then charges customers to fix them.

Terrible Terrible Terrible
Customer service takes 5 days to reply to emails
Their instructions are not clear. Do not answer all the questions asked.
Tell me that I cannot combine shipping, then ask me to select combine shipping to proceed. When I do, there are no options for me to select from.
26 parcels sitting in Germany of which some items have lapsed 10 days over 30 days free storage and still no progress on how to ship internationally.
I have used this company many years ago without an issue. I have also recently shipped items out of the UK without an issue. Germany however seems to be stuck.
The website is also not user friendly. When selecting multiple items to ship together there is no way to review which items were selected to arrange shipping (not that this is possible either) so you have to keep track of this. The selected items should be grouped into an outgoing folder so that you can manage that delivery independently rather than having to go back and ticking the items that were combined. An email suggesting the order is ready to be shipped takes you back to the website, not to the items that are ready to be shipped, so you have to go back and tick all the boxes/items again and go through the whole process.
Simple if it was 1 or 2 items but when dealing with multiple items it should be more user friendly.

Will be looking at another parcel forwarding company once I am done with this.

I'm sorry for the frustration and delays you have experienced with your shipments from Germany. We understand that you have been trying to arrange shipping for several weeks and that our communication has not been as clear or timely as it should have been.

We appreciate you explaining the difficulties you have encountered, both with the shipping process and the website. We recognise that you need clear instructions and a practical solution, particularly when managing a large number of parcels.

I am personally looking into your case to help establish why shipping options are not appearing and to get your parcels moving as quickly as possible. We will also waive the storage charges incurred while you have been trying to resolve this with us.

We are sorry that we have let you down on this occasion, particularly as you have used Forward2me successfully in the past. We want to put this right and provide you with a clear way forward.

C

I had multiple orders which were combined together in one box and well packaged with eco friendly material. Shipped fast and the price was fair. No complaints.

Thank you for your great review.

We're pleased to hear that your orders were successfully combined, carefully packaged using eco-friendly materials, and shipped quickly at a fair price.

It's great to know everything went smoothly, and we really appreciate you choosing forward2me.

Extremely frustrating customer service and unresolved shipping issues

My experience with this company has been extremely disappointing. My parcel purchased through eBay, was incorrectly flagged as a second-hand item and subsequently marked as fragile, supposedly requiring repackaging before shipping.

Despite contacting customer support multiple times through WhatsApp, the issue remains unresolved. One employee removed the second-hand designation from my profile, but the parcel is still flagged as fragile and requires repackaging. This makes absolutely no sense, as the item is brand new, unopened, and already adequately packaged by the seller.

What makes this experience even worse is that I specifically want to preserve the original packaging, and the repackaging option comes with significantly higher shipping costs. I should not have to pay extra for an unnecessary service that I neither requested nor consented to.

The communication has been extremely unproductive, with multiple messages leading nowhere and no proper resolution or clear explanation. Instead of addressing the problem, I am left unable to proceed with shipping my parcel.

A company should not create unnecessary obstacles for its customers and then fail to resolve them when contacted. I expect better customer service, clear communication, and a practical solution rather than being forced into an expensive option I do not want.

Based on this experience, I cannot recommend their service. I hope they take customer complaints more seriously and resolve this issue instead of continuing to waste their customers' time.

Edit: Your approach should not be based solely on what your employees think about my parcel. It remains my property, which I have paid for, and I should retain the right to decide how it is handled.

If your team believes that additional packaging or repackaging is necessary, you should suggest the option, explain the reasons, clearly inform me of any additional costs, and allow me to decide whether to proceed. You should not impose an expensive service without giving me the choice to ship my parcel as it is, especially when the item is brand new, unopened, and already adequately packaged by the seller.

Furthermore, your customer support should be able to resolve such issues promptly and provide clear answers, rather than leaving customers unable to ship their parcels while receiving no effective assistance.

The fact that you eventually removed the restrictions and acknowledged that the additional requirements were unnecessary does not change the fact that I had to spend considerable time and effort resolving an issue that should never have occurred in the first place.

UPDATED RESPONSE:

Thank you for updating your review. We understand your concerns and agree that where additional packaging or repacking is recommended, the reasons and any associated costs should be clearly explained so customers can make an informed decision.

We're sorry for the time and effort you had to spend resolving this issue. While our intention is to ensure parcels are suitable for international transit, we recognise the importance of clear communication and providing appropriate options.

We appreciate your feedback and will use it to help improve how these situations are handled in future.

PREVIOUS REPLY>

We're sorry for the frustration and delays this has caused. Having reviewed the package, I can confirm that both the second-hand and repacking tags have now been removed, and you are free to proceed with shipping without these restrictions.

Our warehouse team can sometimes take a cautious approach with items that may be collectible, as their intention is to ensure goods are properly protected for international transit. However, we appreciate that in this case, the additional requirements were unnecessary.

We apologise for the inconvenience and appreciate you bringing this to our attention.

Extremely slow customer service, who is at best patronizing/snobbish and scornful at worst. Also, don't be fooled by the estimation prices given online. You'll end up paying 3 or 4 times more, even if the dimension and weight of the parcel is accurate. Just a simple advise: stay far, as far as you can, from these people.

We're sorry to hear that you've had such a disappointing experience with Forward2me.

We'd appreciate the opportunity to look into your concerns regarding our customer service and shipping costs, but we haven't been able to identify your account from the information provided.

If you could share some further details with us, we'll be happy to investigate and address your concerns.

Aimee is wonderful. She has been a great help with my packages. I’m so glad I found this company that will ship to me in the USA. Lifesavers. Thank you all. Sean.

Thank you so much for your wonderful feedback! We're delighted to hear that you've had a great experience with our service and that Aimee has been able to help you with your packages.

We'll be sure to share your kind words with Aimee. It means a lot to our team to know we're making a difference and helping you get the items you need delivered to the USA.

A

Thank you for good service

Thank you for your kind feedback. We're pleased to hear you've been happy with our service and appreciate you choosing Forward2me.

No response to my email, German office always tell you high volume and busy. If you get response in 10 days you are lucky one.

Hi,

We're sorry to hear that you've had difficulty getting a response from our team.

We understand how frustrating it is to be left waiting for an update.

We'd like to look into this further and will reach out to you directly to see if you have any outstanding queries we can help with.

Forward2me force me to use UPS or FEDEX which isn't an option for me since i have a P.O Box, and refuse to let me use Forward2me Cross border although my package is eligible in terms of weight, content and value.
There tickets system are useless and the only answers i get after waiting several days miss the point. I just get messages that explains me how to use their website.

I will GLADLY update my rating in case a HUMAIN being bring a satisfactory solution to this issue.

We're sorry to hear about your experience and understand your frustration with the available shipping options and the responses you've received from our team.

We'd appreciate the opportunity to look into this for you and understand why Cross Border isn't available for your shipment. We want to make sure your concerns are properly reviewed, so please get in touch with our team with your account details if you haven't already done so.

Thank you for bringing this to our attention. We hope we can help find a suitable solution.

Really happy with the service from Forward2me! I used their German warehouse, and the whole process was smooth and easy. Aimee was very helpful and quick to respond to my questions. She explained the shipping options clearly and helped me get everything sorted without any hassle. The shipping process went well, and I received all my items in good condition. Overall, a great experience with excellent customer service. Thanks again, Aimee!

Thank you for your lovely feedback. We’re delighted to hear that everything went smoothly with your shipment from our German warehouse and that your items arrived safely.

We’ll be sure to pass your kind words on to Aimee. It’s great to hear that she made the process easy for you and helped you find the right shipping option.

Thank you for choosing Forward2me. We really appreciate your support and look forward to helping you again.

Great services and company, thank you very much and many thanks to Aimee for helping answering my questions..

Thank you for your kind review. We’re pleased to hear that you’re happy with our service and that Aimee was able to answer your questions and help you along the way.

We’ll be sure to pass your thanks on to Aimee. Thank you for choosing forward2me, and we look forward to helping you with your future shipments.

ESD

Repacking charges are expensive with not much extra protection but the availability and locations of the warehouses make it easy to get a hold of any product. I mainly use the service to ship trading cards. Their customer service is great, I have been helped once via live chat agent and they helped me delay an order that was waiting on more shipments to the UK warehouse.

Thank you for your feedback. We're pleased that you find our warehouse locations convenient and that our customer service team has been able to help with your shipments.

Our repacking service is designed to prepare parcels for safe international transit, and we aim to provide suitable protection for the items being shipped.

We appreciate your comments about the padding, and if you feel your parcels could benefit from additional protection, please contact our customer service team so we can review your requirements and see how we can improve this for you.

Thank you for choosing forward2me. We value your feedback and appreciate your continued support.

I used forward2me for a shipment of wine from Germany to Hong Kong and was very impressed with the service.

Communication was clear and fast – the support team (especially CX) explained the alcohol shipping rules, repacking, and insurance limitations in detail so I knew exactly what to expect. My parcel was repacked securely, shipped by UPS, and arrived in good condition.

Overall, a reliable and professional forwarding service that I would happily use again and recommend to others.

Thank you for your detailed review. We’re delighted to hear that your wine shipment from Germany to Hong Kong went smoothly and arrived safely.

We’re pleased that our team was able to explain the shipping requirements, repacking process and insurance limitations clearly, helping you understand what to expect at each stage.

Thank you for your kind words and recommendation. We really appreciate your trust in forward2me and look forward to helping with your future shipments.

H

Well-packaged but hope the shipping fee could be lower

Thank you for your feedback. We’re pleased to hear that your items were well packaged.

We understand that shipping costs are an important consideration. We work closely with our courier partners to offer competitive rates and always aim to repack parcels as efficiently as possible to help keep costs down, while ensuring your items are protected during transit.

Thank you for choosing forward2me. We appreciate your feedback and hope to help you again in the future.

I was referred to Forward2Me to assist with getting Products from UK sent to NZ , The Team @F2M Honey and MAricris where so helpful to make sure i had all the correct documents inplace to meet Import and Customs controls into NZ . There Online system is very user friendly and when additional information was required they reached out to me directly to assist - I highly recommend there services and I will personally continue to use them as my freight forwarder from the UK - I see that they also have other locations around the world so i would highly rate them as a global partner , THANKS TEAM

Thank you for such a fantastic review and for choosing forward2me as your trusted forwarding partner.

We're delighted we could help you ship your goods from the UK to New Zealand and guide you through the documentation needed for customs clearance.

Honey and Maricris will be pleased to hear your feedback. We know that international shipping can involve a lot of paperwork, so our team works hard to make the process as straightforward as possible, with personal support whenever it's needed.

We're glad you find our online system easy to use and that you're happy with our service.

With forwarding locations around the world, we look forward to supporting your future shipments and helping you shop internationally with confidence.

Thank you for recommending forward2me.

This is my first time using Forward2me. It has been a great experience. My personal shopper, Gerie has been great. Gerie has answered all my questions about my order, very efficient and responsive.

Thank you for choosing forward2Me for your first forwarding experience. We're delighted to hear it's been a positive one.

Gerie will be very pleased to know how helpful and responsive she has been. We want our customers to feel supported throughout the process, especially when using our service for the first time, so it's great to hear she has made everything straightforward for you.

We appreciate your feedback and look forward to helping you with your future international shipments.

I was referred to Forward2Me to assist with getting Products from UK sent to NZ , The Team @F2M Honey and MAricris where so helpful to make sure i had all the correct documents inplace to meet Import and Customs controls into NZ . There Online system is very user friendly and when additional information was required they reached out to me directly to assist - I highly recommend there services and I will personally continue to use them as my freight forwarder from the UK - I see that they also have other locations around the world so i would highly rate them as a global partner , THANKS TEAM

The site has it's issues but Nica in customer support was fantastic and sorted any issues extremely quickly. The warehouse repacked my package extremely well and it arrived in perfect condition thanks to that. Will use them again. Thanks Nica.

Thank you for your feedback. We’re sorry there were some issues along the way, but we’re pleased that Nica was able to resolve them quickly and provide the support you needed.

We’ll make sure Nica receives your kind words. It’s also great to hear that our warehouse team repacked your parcel carefully and that everything arrived in perfect condition.

Thank you for giving forward2me another chance. We really appreciate your support and look forward to helping you with your next shipment.

J

Everything was perfect, from the personal shopper to the storage and the delivery. Great work! 👌

Thank you for your lovely feedback. We're delighted to hear that everything went smoothly, from personal shopping and storage through to delivery.

At forward2Me, we aim to make international shopping and shipping as easy and convenient as possible, so it's great to know you were happy with the whole experience.

We appreciate your support and look forward to helping you with your future shipments.

TT

Quick delivery

Thank you for your feedback.

We're pleased to hear your delivery arrived quickly and that you're happy with our service.

At forward2me, we aim to make international shipping as smooth and efficient as possible.

We appreciate you choosing us and look forward to helping with your future shipments.

Being formard2me user for a long time I've used almost all of their warehouses. The best so far is in the UK! Packages are processed very quickly (most of the time within a day). I'm usually combining multiple packages to save from shipping and the final package is compact and very well packed. Shipping prices are still great. Also, it's worth mentioning that I'm very satisfied with the customer service.

A

Great service, fair prices, and quick shipping to Hungary.

Thank you for your review. We're pleased to hear you were happy with our service, pricing and delivery to Hungary.

We look forward to helping you again soon.

I used Forward2Me to send a shipment to the US from a UK retailer that could not ship to the US directly. Signing up was very quick and easy, and it was simple to have the retailer include my name and account number for Forward2Me on the shipment when they sent it.

The dashboard, update emails, etc. all made the process pretty seamless. I liked that I received live quotes for shipping options. It did take a few days for Forward2Me to consolidate my package, but they provided daily updates of where I was in their queue, which was helpful.

I had Forward2Me prepay the customs duties to streamline the process on the way into the US.
The customs duties on my items seemed a little high, but it wasn't worth spending time determining why.
Their fee to handle that process was reasonable.

When Fedex flagged my package as requiring a special form from me (it was a shipment of children's clothes, and there are apparently safety disclosure requirements), Rose from Forward2Me followed up to make sure I'd seen the FedEx request and if I needed assistance.

The package arrived quickly and safely and the experience was excellent from start to finish.

I would not hesitate to use them again if I need anything sent from the UK to the US.

Thank you for taking the time to leave such a detailed review. We’re really pleased to hear that you found the process straightforward and that the regular updates and live shipping quotes were helpful.

It’s also great to hear that Rose followed up with you when FedEx requested additional information and helped make sure everything was handled smoothly.

We’re delighted that your package arrived safely and quickly and that you had such a positive experience from start to finish. We really appreciate you choosing Forward2me and hope to help you again in the future.

Great service from Forward2me Germany. Jhe was very helpful, responsive and kept me updated throughout the whole process. My large and heavy shipment was handled professionally at the warehouse and everything went smoothly. I would happily use Forward2me agai

Thank you for your lovely review. We’re really pleased to hear that Jhe was so helpful and kept you updated throughout the process.

It’s great to hear that your large and heavy shipment was handled professionally and everything went smoothly. We really appreciate you choosing Forward2me Germany and hope to help you again in the future.

If I could give zero stars, I would. This company is currently holding my essential mobility aid hostage. I initiated this shipping process on August 7th, and exactly two months later, their absolute lack of transparency, abysmal communication, and complete disregard for their customers’ property and safety is despicable.

I am disabled, extremely poorly, and have been mostly housebound for the past 2 years. The item they are holding is a mobility aid that is finally going to give me some freedom back, and I desperately need it delivered by ASAP to provide me some freedom, but particularly need it before the 15th of October as I'm going on my first holiday in years. Instead of helping, dealing with Forward2Me has completely drained what little energy I have.

There is zero transparency with their pricing, which operates on a bait-and-switch model. I only went ahead with them because their website base freight estimate was around $204. They later confirmed an $86.81 FedEx Dangerous Goods surcharge, which brings the expected total to roughly $290. Instead, I was given a vague quote over the phone of £400 (approx. $520) with absolutely zero explanation for the missing $230+ gap. Two months later, they still outright refuse to provide an itemised, written quote breaking down these hidden charges.

Worse yet, they are actively attempting to override the manufacturer's safety and engineering certifications. The manufacturer engineered, tested, and factory-sealed this device, certifying it compliant with UN 3481 PI 967 Section I. The manufacturer has explicitly warned that opening this package and altering the battery connections will compromise the unit's operational safety and completely void the warranty on my medical device. Forward2Me has arrogantly decided to override this, claiming they must reclassify it as UN 3556 (Vehicle) and insisting that opening and repacking the factory-sealed box is "required." They are fully prepared to destroy the warranty on a disabled person's expensive medical equipment just to tick their own internal boxes, while refusing to accept financial liability for doing so.

Their customer service is just as terrible. Despite claiming their service is UK-based, they do not list phone hours on their website. I have had to call multiple times a day just to get through. When I finally spoke to an agent and asked for my actual postal options after being told a supervisor was unavailable, the line mysteriously disconnected. They never called back. After finally forcing an escalation, instead of a supervisor calling me to resolve this urgently, I received a cold, procedural email from a standard agent that completely ignored all of my core questions about the hidden fees and the voided warranty.

To add insult to injury, their "goodwill gesture" for two months of delays, hidden fees, broken callback promises, and severe distress was a measly 20% discount on the shipping - which doesn't even come close to covering the unexplained $230+ they tacked onto the quote.

My storage days are running out, the October 15th deadline is looming, and I have no idea how I am going to get my essential equipment to the UK. Let me be clear: if they force this package open against manufacturer instructions and the item arrives damaged or non-operational with a voided warranty, I will be holding them completely financially liable.

It is a despicable way to run a business. Actively preventing a severely ill, disabled person from accessing the medical equipment they desperately need while playing games with hidden fees and voiding warranties is unforgivable. Do yourself a favour and use literally anyone else.

My customer ID is 819132

Thank you for providing your account details. We have now been able to review your case and have contacted you directly to address the concerns you raised regarding the shipping costs, dangerous goods requirements and your shipment.

We’re sorry for the frustration and inconvenience caused, and we hope the information provided helps to resolve the outstanding issues.

If I could give zero stars, I would. This company is currently holding my essential mobility aid hostage. I initiated this shipping process on August 7th, and exactly two months later, their absolute lack of transparency, abysmal communication, and complete disregard for their customers’ property and safety is despicable.

I am disabled, extremely poorly, and have been mostly housebound for the past 2 years. The item they are holding is a mobility aid that is finally going to give me some freedom back, and I desperately need it delivered by ASAP to provide me some freedom, but particularly need it before the 15th of October as I'm going on my first holiday in years. Instead of helping, dealing with Forward2Me has completely drained what little energy I have.

There is zero transparency with their pricing, which operates on a bait-and-switch model. I only went ahead with them because their website base freight estimate was around $204. They later confirmed an $86.81 FedEx Dangerous Goods surcharge, which brings the expected total to roughly $290. Instead, I was given a vague quote over the phone of £400 (approx. $520) with absolutely zero explanation for the missing $230+ gap. Two months later, they still outright refuse to provide an itemised, written quote breaking down these hidden charges.

Worse yet, they are actively attempting to override the manufacturer's safety and engineering certifications. The manufacturer engineered, tested, and factory-sealed this device, certifying it compliant with UN 3481 PI 967 Section I. The manufacturer has explicitly warned that opening this package and altering the battery connections will compromise the unit's operational safety and completely void the warranty on my medical device. Forward2Me has arrogantly decided to override this, claiming they must reclassify it as UN 3556 (Vehicle) and insisting that opening and repacking the factory-sealed box is "required." They are fully prepared to destroy the warranty on a disabled person's expensive medical equipment just to tick their own internal boxes, while refusing to accept financial liability for doing so.

Their customer service is just as terrible. Despite claiming their service is UK-based, they do not list phone hours on their website. I have had to call multiple times a day just to get through. When I finally spoke to an agent and asked for my actual postal options after being told a supervisor was unavailable, the line mysteriously disconnected. They never called back. After finally forcing an escalation, instead of a supervisor calling me to resolve this urgently, I received a cold, procedural email from a standard agent that completely ignored all of my core questions about the hidden fees and the voided warranty.

To add insult to injury, their "goodwill gesture" for two months of delays, hidden fees, broken callback promises, and severe distress was a measly 20% discount on the shipping - which doesn't even come close to covering the unexplained $230+ they tacked onto the quote.

My storage days are running out, the October 15th deadline is looming, and I have no idea how I am going to get my essential equipment to the UK. Let me be clear: if they force this package open against manufacturer instructions and the item arrives damaged or non-operational with a voided warranty, I will be holding them completely financially liable.

It is a despicable way to run a business. Actively preventing a severely ill, disabled person from accessing the medical equipment they desperately need while playing games with hidden fees and voiding warranties is unforgivable. Do yourself a favour and use literally anyone else.

J

The service was efficient and hassle-free.

Thank you for your 5-star review. We’re pleased to hear that you found our service efficient and hassle-free. We really appreciate your feedback and support.

TS

The shipment invoice indicated that I was shipping automobile parts. Guitar parts were sent. From early 70’s. I was taxed $64.41 for auto parts. Guitar parts have little or no tariff. How can I get reimbursed or have you pay for error?

I'm sorry to hear about the unexpected import charge. I will reach out to you directly so I can look into the declaration and the $64.41 charge for you.

I

Easy to setup and manage.
Support assistance answered my questions.
Recommend.

Thank you for your 5-star review. We’re pleased to hear that you found the service easy to set up and manage, and that our support team was able to help with your questions. We really appreciate the recommendation.

YK

所在不明の荷物の質問に対しての、迅速な対応ありがとうございます。直ぐに見つけて頂き、助かりました。
無事に荷物も届き、大変満足しています。
信頼しています。また、利用します。

This review translates to:

Thank you for the quick response to my question about a package that couldn’t be located. You found it for me very quickly, which was a great help. The package arrived safely, and I’m very satisfied. I trust your service and will use it again.

Our reply:

Thank you very much for your kind review. We’re pleased we were able to locate your parcel quickly and that it arrived safely. It’s great to hear that you’re happy with our service and we really appreciate your trust and continued support.

special thanks to KYLA for her great efforts, and all her colleagues!! I do shipping with forward2me all the time and it’s very convenient and highly recommended

Thank you so much for your lovely review and for your continued support of Forward2me. We’re really pleased to hear that you find our service convenient and that Kyla has been so helpful. We’ll make sure your kind words are shared with Kyla and the team.