Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
03 July 2026
Unknown Shipment Details
Aimee and Kaye were super helpful, I accidentally uploaded the wrong thing as an invoice, I contacted them and they put the right one up and fixed the issue. They were very kind and patient, they explained clearly to my questions✨️
Unverified Customer
03 July 2026
Unknown Shipment Details
Mein Paket ist verloren gegangen und Forward2Me weigert sich mit DPD den Fall zu klären, weil Paypal mir die Gebühren erstattet hat.
Zitat: "Da wir durch die Rückbuchung einen Verlust erlitten haben und Ihnen der Betrag zurückerstattet wurde, gehen wir davon aus, dass Sie für die verloren gegangene Sendung entschädigt wurden."
Kein Paket, keine Leistung erbracht. Aber für die Leistung soll ich bezahlen und erst dann bekomme ich die Sendung erstattet? Was hat das eine mit dem anderen zu tun? Der schlechteste Kundenservice aller Zeiten. Und Willkür at it's best.
Zitat: "Da wir durch die Rückbuchung einen Verlust erlitten haben und Ihnen der Betrag zurückerstattet wurde, gehen wir davon aus, dass Sie für die verloren gegangene Sendung entschädigt wurden."
Kein Paket, keine Leistung erbracht. Aber für die Leistung soll ich bezahlen und erst dann bekomme ich die Sendung erstattet? Was hat das eine mit dem anderen zu tun? Der schlechteste Kundenservice aller Zeiten. Und Willkür at it's best.
My package went missing, and Forward2Me is refusing to resolve the issue with DPD because PayPal refunded my fees.
Quote: "Since we incurred a loss due to the chargeback and you were refunded the amount, we assume you have been compensated for the lost shipment."
No package, no service provided. But I'm supposed to pay for the service before I get a refund? What does one thing have to do with the other? The worst customer service ever. And arbitrariness at its finest.
Quote: "Since we incurred a loss due to the chargeback and you were refunded the amount, we assume you have been compensated for the lost shipment."
No package, no service provided. But I'm supposed to pay for the service before I get a refund? What does one thing have to do with the other? The worst customer service ever. And arbitrariness at its finest.
Unverified Customer
03 July 2026
Unknown Shipment Details
I have used this service at least a dozen times; always shipping FedEx because I have had many issues with UPS. The first time, no issues except got a $10 bill for tariffs (very small compared to bills I've gotten from UPS.) After that I saw the option to prepay so I used that, but it's always seemed to be £60< no matter. I also figured out some charges are included with the shipping fee. So I didn't prepay and had nothing due at delivery. I was unnecessarily paying forward2me £60+ per shipment. I very much feel deceived and ripped off by this. As well I keep being forced to pay a repacking fee when the original packaging was adequate. Those issues aside, all of my packages arrived safely with the minor exception of some shoes that weren't packaged properly and got a little bent.
Unverified Customer
03 July 2026
Unknown Shipment Details
I have a very expensive package sitting in customs awaiting clearance now for 7 days. It takes two days for someone at forward2me to reply to an email to try and help get it cleared. Very frustrating working with them and cannot get a hold of anyone to try and get it fixed. Not worth paying extra for priority shipping if its just going to sit in customs awaiting paperwork from an unresponsive forwarder.
Unverified Customer
02 July 2026
Unknown Shipment Details
My experience with Forward2Me didn’t get off to the best start, as there were some complications with forwarding my package from the UK to Germany. However, everything changed thanks to KAYE, who supported me throughout the entire process.
KAYE was always friendly, professional, patient, and genuinely committed to finding a solution. What impressed me the most was that they even refunded my shipping costs as a goodwill gesture, which was completely unexpected and greatly appreciated.
Excellent customer service can turn a difficult situation into a positive experience, and that’s exactly what happened here. A big thank you to KAYE for the outstanding support. I would definitely recommend Forward2Me based on the excellent customer care I received.
KAYE was always friendly, professional, patient, and genuinely committed to finding a solution. What impressed me the most was that they even refunded my shipping costs as a goodwill gesture, which was completely unexpected and greatly appreciated.
Excellent customer service can turn a difficult situation into a positive experience, and that’s exactly what happened here. A big thank you to KAYE for the outstanding support. I would definitely recommend Forward2Me based on the excellent customer care I received.
Father V
02 July 2026
FedEx Connect Plus
FV
The usual top quality. So nice to be able to get things from uk Amazon.
Thank you for your wonderful review.
We're delighted to hear that you've once again had a top-quality experience with forward2me. It's great to know we're helping you shop from UK retailers like Amazon and have your purchases delivered with ease.
We really appreciate your continued support and look forward to assisting you with many more shipments in the future.
We're delighted to hear that you've once again had a top-quality experience with forward2me. It's great to know we're helping you shop from UK retailers like Amazon and have your purchases delivered with ease.
We really appreciate your continued support and look forward to assisting you with many more shipments in the future.
Unverified Customer
02 July 2026
Unknown Shipment Details
I am first time using FORWARD2ME service in their Germany warehouse. The experience is grate. I have multiple items purchased in German and use their forwarding service.
The customer service agent JOYCE helps me to prepare the documents in the process of shipment. With her help the shipment went smoothly.
For people new in parcel forwarding just use FORWARD2ME. Their customer service team will give you a hand to easy the process.
I command FORWARD2ME for your parcel forwarding service.
The customer service agent JOYCE helps me to prepare the documents in the process of shipment. With her help the shipment went smoothly.
For people new in parcel forwarding just use FORWARD2ME. Their customer service team will give you a hand to easy the process.
I command FORWARD2ME for your parcel forwarding service.
Thank you so much for your fantastic review and recommendation.
We're delighted to hear that your first experience using our Germany warehouse was such a positive one. It's great to know that Joyce was able to assist you with the shipping documentation and make the process straightforward and stress-free. We'll be sure to pass your kind words on to her.
Thank you for recommending forward2me to others who are new to parcel forwarding. We truly appreciate your trust in our service and look forward to helping you with many more shipments in the future.
We're delighted to hear that your first experience using our Germany warehouse was such a positive one. It's great to know that Joyce was able to assist you with the shipping documentation and make the process straightforward and stress-free. We'll be sure to pass your kind words on to her.
Thank you for recommending forward2me to others who are new to parcel forwarding. We truly appreciate your trust in our service and look forward to helping you with many more shipments in the future.
Lupita Lopez
01 July 2026
UPS Worldwide Expedited
LL
Did an efficient and great job handling the item and delivering at a reasonable time!
Thank you for your wonderful review.
We're delighted to hear that you had a great experience with our service. Our team works hard to ensure every shipment is handled efficiently and reaches its destination as quickly as possible, so it's fantastic to know we met your expectations.
We truly appreciate your support and look forward to assisting you with many more shipments in the future. Thank you for choosing forward2me.
We're delighted to hear that you had a great experience with our service. Our team works hard to ensure every shipment is handled efficiently and reaches its destination as quickly as possible, so it's fantastic to know we met your expectations.
We truly appreciate your support and look forward to assisting you with many more shipments in the future. Thank you for choosing forward2me.
Unverified Customer
01 July 2026
Unknown Shipment Details
I reside in California and recently began purchasing from the UK with the help of Forward2Me. Recently I made a few purchases and was experiencing some challenges at customs and members of Forward2Me's customer service team (Rose and Jus) assisted in making both deliveries a success. I must say, some of the challenges have a lot to do with the multiple time zone differences being delt with; East coast time, Pacific coast time and UK time all trying to resolve an issue together. But Rose and Jus were there to help whenever I asked and while I was asleep lol. In short, I would not have received these packages if it were not for their time and efforts. I cannot thank them enough for all the time, hassle and most importantly MONEY! they saved me. I would highly recommend Forward2Me to anyone looking to experience companies and brands from "across the pond" as they say. Without the hassle of dealing with customs, the FDA, etc.
Thank you so much for taking the time to share your experience and for your wonderful recommendation.
We're delighted to hear that Rose and Jus were able to support you through what was clearly a challenging shipment. International shipping and customs processes can sometimes be complex, particularly when coordinating across multiple time zones, so we're pleased that our team could help keep everything on track.
Providing responsive, knowledgeable support is something we pride ourselves on, and it's fantastic to know that the time and effort invested by Rose and Jus helped ensure your purchases reached you successfully.
Thank you for choosing forward2me to shop from the UK. We truly appreciate your trust and look forward to helping you with many more shipments in the future.
We're delighted to hear that Rose and Jus were able to support you through what was clearly a challenging shipment. International shipping and customs processes can sometimes be complex, particularly when coordinating across multiple time zones, so we're pleased that our team could help keep everything on track.
Providing responsive, knowledgeable support is something we pride ourselves on, and it's fantastic to know that the time and effort invested by Rose and Jus helped ensure your purchases reached you successfully.
Thank you for choosing forward2me to shop from the UK. We truly appreciate your trust and look forward to helping you with many more shipments in the future.
Lynn Patton-Vaughan
30 June 2026
FedEx Connect Plus
LP
I was thrilled to see that there was a company that would forward my packages from the UK to Canada. I did find the whole process a little challenging and the website didn’t explain it well. It would’ve been nice to have had a chat option rather than having to send emails and wait for a response especially with the time change.
Thank you for taking the time to share your experience and for choosing forward2me to shop from the UK.
We're delighted to hear that we could help you access UK retailers and have your purchases forwarded to Canada. We also appreciate your honest feedback about the onboarding process and our website. We know that international parcel forwarding can feel unfamiliar for first-time users, and comments like yours help us identify where we can make the experience clearer and more intuitive.
We're pleased that our customer support team was able to assist you throughout the process, and we understand your comments regarding live chat, particularly when communicating across different time zones. We continually review customer feedback as we look for ways to enhance the service we provide.
Thank you again for your valuable feedback. We hope to assist you with many more shipments in the future.
We're delighted to hear that we could help you access UK retailers and have your purchases forwarded to Canada. We also appreciate your honest feedback about the onboarding process and our website. We know that international parcel forwarding can feel unfamiliar for first-time users, and comments like yours help us identify where we can make the experience clearer and more intuitive.
We're pleased that our customer support team was able to assist you throughout the process, and we understand your comments regarding live chat, particularly when communicating across different time zones. We continually review customer feedback as we look for ways to enhance the service we provide.
Thank you again for your valuable feedback. We hope to assist you with many more shipments in the future.
Unverified Customer
30 June 2026
Unknown Shipment Details
Forward2me offers far more than standard parcel forwarding.
What stood out to me was their operational versatility: they were able to handle a complex case involving dangerous goods while remaining professional and responsive throughout.
Aimee and her team provided valuable support from start to finish. My parcel arrived at their USA warehouse, they shipped it to Italy with FedEx, and when a serious issue arose, they handled it brilliantly and kept the process under control.
I was very impressed by their professionalism, responsiveness, and breadth of capability.
Finally, they also offer dedicated telephone support, which makes a real difference.
What stood out to me was their operational versatility: they were able to handle a complex case involving dangerous goods while remaining professional and responsive throughout.
Aimee and her team provided valuable support from start to finish. My parcel arrived at their USA warehouse, they shipped it to Italy with FedEx, and when a serious issue arose, they handled it brilliantly and kept the process under control.
I was very impressed by their professionalism, responsiveness, and breadth of capability.
Finally, they also offer dedicated telephone support, which makes a real difference.
Thank you so much for taking the time to share your experience and for your kind words.
We're delighted to hear that Aimee and the team were able to support you throughout your shipment. We understand that shipping more complex items, including those that require additional compliance checks, can sometimes present challenges, so it's great to know that our team's communication and expertise helped make the process as smooth as possible.
Providing responsive, knowledgeable customer service is something we take great pride in, and we're especially pleased that you found our telephone support valuable. We believe that being available when our customers need us can make all the difference.
Thank you again for choosing forward2me. We truly appreciate your trust and look forward to assisting you with your future shipments.
We're delighted to hear that Aimee and the team were able to support you throughout your shipment. We understand that shipping more complex items, including those that require additional compliance checks, can sometimes present challenges, so it's great to know that our team's communication and expertise helped make the process as smooth as possible.
Providing responsive, knowledgeable customer service is something we take great pride in, and we're especially pleased that you found our telephone support valuable. We believe that being available when our customers need us can make all the difference.
Thank you again for choosing forward2me. We truly appreciate your trust and look forward to assisting you with your future shipments.
Unverified Customer
30 June 2026
Unknown Shipment Details
The best service was from “Nica”, she is so kind and do her best to serve you, good job Nica.
Thank you for your kind feedback.
We’re really pleased to hear Nica provided you with such great service and support. We’ll be sure to pass your comments on to her.
We appreciate you choosing forward2me and look forward to helping you again soon.
We’re really pleased to hear Nica provided you with such great service and support. We’ll be sure to pass your comments on to her.
We appreciate you choosing forward2me and look forward to helping you again soon.
Unverified Customer
30 June 2026
Unknown Shipment Details
I received excellent service from Nica at forward2me.
Nica handled my enquiry quickly, professionally, and with great patience. I had an issue completing the payment for my shipment, and she responded clearly, attached a helpful screenshot, and guided me to try again from a desktop/laptop computer. The payment then went through successfully.
The communication was prompt, polite, and very efficient. I really appreciate the support and the clear assistance throughout the process.
Thank you, Nica, for your excellent customer service.
Warehouse location: USA
Nica handled my enquiry quickly, professionally, and with great patience. I had an issue completing the payment for my shipment, and she responded clearly, attached a helpful screenshot, and guided me to try again from a desktop/laptop computer. The payment then went through successfully.
The communication was prompt, polite, and very efficient. I really appreciate the support and the clear assistance throughout the process.
Thank you, Nica, for your excellent customer service.
Warehouse location: USA
Thank you for taking the time to share your experience.
We're delighted to hear that Nica was able to resolve your payment issue quickly and provide the clear guidance you needed to complete your shipment. We'll be sure to pass your kind words on to her—they'll mean a great deal.
We're also pleased that your experience met your expectations. Providing prompt, friendly, and efficient support is something we strive for every day.
Thank you for choosing forward2me. We truly appreciate your recommendation and look forward to assisting you again in the future.
We're delighted to hear that Nica was able to resolve your payment issue quickly and provide the clear guidance you needed to complete your shipment. We'll be sure to pass your kind words on to her—they'll mean a great deal.
We're also pleased that your experience met your expectations. Providing prompt, friendly, and efficient support is something we strive for every day.
Thank you for choosing forward2me. We truly appreciate your recommendation and look forward to assisting you again in the future.
Unverified Customer
30 June 2026
Unknown Shipment Details
I received excellent service from Nica at forward2me.
Nica handled my enquiry quickly, professionally, and with great patience. I had an issue completing the payment for my shipment, and she responded clearly, attached a helpful screenshot, and guided me to try again from a desktop/laptop computer. The payment then went through successfully.
The communication was prompt, polite, and very efficient. I really appreciate the support and the clear assistance throughout the process.
Thank you, Nica, for your excellent customer service.
Warehouse location: USA
Nica handled my enquiry quickly, professionally, and with great patience. I had an issue completing the payment for my shipment, and she responded clearly, attached a helpful screenshot, and guided me to try again from a desktop/laptop computer. The payment then went through successfully.
The communication was prompt, polite, and very efficient. I really appreciate the support and the clear assistance throughout the process.
Thank you, Nica, for your excellent customer service.
Warehouse location: USA
Unverified Customer
29 June 2026
Unknown Shipment Details
Great customer servicev, Nica was the best and very helpful, thank you!
Unverified Customer
29 June 2026
Unknown Shipment Details
Jhe UK
Thanks!!
Thanks!!
Thanks so much for your kind feedback. We really appreciate it.
Unverified Customer
29 June 2026
Unknown Shipment Details
It cost significantly more to ship a 3 pound package than it did to buy it. The price to ship was extravagantly high compared to shipping the same thing directly and I can say that if it costs (as it did me) under170 pounds to buy and over 170 pounds to ship....buying at twice the price from a reseller is the easiest way to go.
Unverified Customer
29 June 2026
Unknown Shipment Details
"This is my first time using a forwarding service from the USA, and I honestly wouldn't have managed without Kaye from Customer Service.
I had many questions and even forgot to add my custom ID to my order. Kaye was incredibly patient, replying to all my emails and guiding me step-by-step on how to get my package to their Wilmington warehouse safely.
My package is still on its way, but the support I received was outstanding. Thank you, Kaye, for your patience and help!"
I had many questions and even forgot to add my custom ID to my order. Kaye was incredibly patient, replying to all my emails and guiding me step-by-step on how to get my package to their Wilmington warehouse safely.
My package is still on its way, but the support I received was outstanding. Thank you, Kaye, for your patience and help!"
Thank you so much for taking the time to share your experience!
We're delighted to hear that Kaye was able to support you through your first experience using a US package forwarding service. We understand that shipping internationally can feel a little overwhelming at first, so it's wonderful to know that her patience, clear guidance and prompt responses helped make the process much easier for you.
We'll be sure to pass your kind comments on to Kaye – she'll be thrilled to know she made such a positive difference.
We hope the rest of your shipment journey goes just as smoothly, and we look forward to assisting you again in the future. Thank you for choosing forward2me.
We're delighted to hear that Kaye was able to support you through your first experience using a US package forwarding service. We understand that shipping internationally can feel a little overwhelming at first, so it's wonderful to know that her patience, clear guidance and prompt responses helped make the process much easier for you.
We'll be sure to pass your kind comments on to Kaye – she'll be thrilled to know she made such a positive difference.
We hope the rest of your shipment journey goes just as smoothly, and we look forward to assisting you again in the future. Thank you for choosing forward2me.
Michael Chappell
28 June 2026
DHL Express Worldwide
MC
Easy to deal with, speedy and safe delivery of a delicate item.
Thank you for your kind feedback.
We’re really pleased to hear you found the service easy to use and that your delicate item was delivered safely and quickly. We truly appreciate you taking the time to share your experience and look forward to supporting you again in the future.
We’re really pleased to hear you found the service easy to use and that your delicate item was delivered safely and quickly. We truly appreciate you taking the time to share your experience and look forward to supporting you again in the future.
Unverified Customer
28 June 2026
Unknown Shipment Details
I had a very positive experience with Forward2me customer support, especially with Jus from the Customer Experience Team.
The shipping cost for my parcel was much higher than expected, and Jus took the time to review my case, reset the available courier options so I could compare all services, and then checked again to see if anything else could be done. As a gesture of goodwill, he arranged a one-time 10% discount, which I really appreciated.
Throughout the process, he was professional, polite, responsive, and genuinely willing to help.
Thank you, Jus, for your excellent customer service!
The shipping cost for my parcel was much higher than expected, and Jus took the time to review my case, reset the available courier options so I could compare all services, and then checked again to see if anything else could be done. As a gesture of goodwill, he arranged a one-time 10% discount, which I really appreciated.
Throughout the process, he was professional, polite, responsive, and genuinely willing to help.
Thank you, Jus, for your excellent customer service!
Unverified Customer
27 June 2026
Unknown Shipment Details
Preston UK warehouse- operators Joyce (senior) and Kaye._ I am very pleased with how they handled all three of my packages; I had fragile and heavy parts - a knitting machine + accessories, they did an impeccable job in handling, repackaging them and sending them safely to the courier. Joyce red all my concerns in tickets and answered friendly and professional. Thanks to people like them, the UK still has a chance to recover like returning customers in this case. Bravo!
Thank you so much for your wonderful feedback.
We’re delighted to hear that Joyce and Kaye were able to support you so effectively and take great care with your shipments. It’s great to know that your knitting machine and accessories were handled, repackaged, and dispatched safely, and that you felt well supported throughout the process.
We really appreciate you taking the time to share such detailed feedback, and we will ensure your kind words are passed on to Joyce, Kaye, and the wider team.
Thank you for choosing Forward2Me, and we look forward to assisting you again in the future.
We’re delighted to hear that Joyce and Kaye were able to support you so effectively and take great care with your shipments. It’s great to know that your knitting machine and accessories were handled, repackaged, and dispatched safely, and that you felt well supported throughout the process.
We really appreciate you taking the time to share such detailed feedback, and we will ensure your kind words are passed on to Joyce, Kaye, and the wider team.
Thank you for choosing Forward2Me, and we look forward to assisting you again in the future.
ZM
27 June 2026
UPS Standard Single
Z
No custumer service, the compay overestimated free creme samples to 276 pounds (!!!) to be taxed despite reciept and stopped answering when asked to review.
Thank you for your feedback.
We have reviewed this shipment and can confirm that the customs declaration details, including item descriptions and values, were provided during the booking process based on the information entered at checkout. These details are used to generate the customs documentation required for dispatch.
Once a shipment has been paid and processed, it is automatically prepared for export and may be dispatched before any subsequent review requests are received by our Customer Experience team.
We always encourage customers to carefully review all shipment details at the time of booking, as these declarations are used for customs clearance and must reflect the information provided for the shipment.
We understand your concerns regarding the valuation and resulting charges, and we’re sorry for any frustration caused. Our Customer Experience team remains available to review this further with you and provide any additional support where possible.
We have reviewed this shipment and can confirm that the customs declaration details, including item descriptions and values, were provided during the booking process based on the information entered at checkout. These details are used to generate the customs documentation required for dispatch.
Once a shipment has been paid and processed, it is automatically prepared for export and may be dispatched before any subsequent review requests are received by our Customer Experience team.
We always encourage customers to carefully review all shipment details at the time of booking, as these declarations are used for customs clearance and must reflect the information provided for the shipment.
We understand your concerns regarding the valuation and resulting charges, and we’re sorry for any frustration caused. Our Customer Experience team remains available to review this further with you and provide any additional support where possible.
Emil Skowroński
27 June 2026
UPS Standard Single
ES
Wszystko sprawnie i profesjonalnie
Thank you for your kind feedback.
“Wszystko sprawnie i profesjonalnie” means “Everything was handled smoothly and professionally.”
We’re really pleased to hear that you were happy with the service, and we appreciate you taking the time to share your experience. We look forward to supporting you again in the future.
“Wszystko sprawnie i profesjonalnie” means “Everything was handled smoothly and professionally.”
We’re really pleased to hear that you were happy with the service, and we appreciate you taking the time to share your experience. We look forward to supporting you again in the future.
Unverified Customer
27 June 2026
Unknown Shipment Details
I have been using Forward2me approximately once a month recently My deliveries are from Japan to UK. I have experienced a small misunderstanding between service I have ordered and service I have received (repacking and consolidation). After contacting customer service very polite and professional advisor (Wens) assisted me through the process of making things right. The process of buying things abroad is made much easier with good customer service and reliable forwarding company. So far, great experience overall.
Thank you for your kind feedback and for continuing to use Forward2Me.
We’re pleased to hear that Wens was able to assist you professionally and help resolve the misunderstanding regarding your service. It’s great to know the support you received helped make the process smoother.
We really appreciate you taking the time to share your experience, and we look forward to supporting your future shipments from Japan to the UK.
We’re pleased to hear that Wens was able to assist you professionally and help resolve the misunderstanding regarding your service. It’s great to know the support you received helped make the process smoother.
We really appreciate you taking the time to share your experience, and we look forward to supporting your future shipments from Japan to the UK.
Unverified Customer
26 June 2026
Unknown Shipment Details
Quick answer and very professional service from Jamie.
Thank you very much.
Thank you very much.
Thank you for your kind feedback.
We’re really pleased to hear you received a quick response and professional service from Jamie. We’ll make sure your comments are shared with him and the team.
We appreciate you taking the time to leave a review and look forward to assisting you again in the future.
We’re really pleased to hear you received a quick response and professional service from Jamie. We’ll make sure your comments are shared with him and the team.
We appreciate you taking the time to leave a review and look forward to assisting you again in the future.
Unverified Customer
26 June 2026
Unknown Shipment Details
I had an outstanding experience with Forward2Me, and I would especially like to thank Jhe from the UK warehouse for her exceptional customer service.
My shipment involved a rather unusual situation with a luxury jewellery order and a complimentary gift included in the package. Jhe handled everything with incredible patience, professionalism, and genuine kindness. She carefully reviewed all the information, listened to my explanations, and found the perfect solution to ensure the customs declaration was both accurate and fair.
Throughout the entire process, she kept me informed, responded promptly to every message, and made what could have been a stressful experience completely worry-free.
Customer service like this is rare today. Jhe went above and beyond, and I truly felt that she genuinely cared about resolving my enquiry in the best possible way.
Because of this experience, I will happily use Forward2Me again in the future and can highly recommend both the company and, especially, Jhe from the UK warehouse.
Thank you, Jhe, for making my very first Forward2Me experience such a positive one. I hope you receive the recognition you truly deserve.
Thank you once again for your outstanding support!
— Claudia Simione, Switzerland
My shipment involved a rather unusual situation with a luxury jewellery order and a complimentary gift included in the package. Jhe handled everything with incredible patience, professionalism, and genuine kindness. She carefully reviewed all the information, listened to my explanations, and found the perfect solution to ensure the customs declaration was both accurate and fair.
Throughout the entire process, she kept me informed, responded promptly to every message, and made what could have been a stressful experience completely worry-free.
Customer service like this is rare today. Jhe went above and beyond, and I truly felt that she genuinely cared about resolving my enquiry in the best possible way.
Because of this experience, I will happily use Forward2Me again in the future and can highly recommend both the company and, especially, Jhe from the UK warehouse.
Thank you, Jhe, for making my very first Forward2Me experience such a positive one. I hope you receive the recognition you truly deserve.
Thank you once again for your outstanding support!
— Claudia Simione, Switzerland
Thank you so much for your wonderful feedback.
We’re delighted to hear that you had such a positive experience with Forward2Me and that Jhe was able to support you throughout what was a complex shipment. It’s great to know she was able to take the time to review everything carefully, communicate clearly, and help ensure the customs declaration was handled accurately.
We really appreciate you taking the time to share such detailed feedback, and we’ll make sure your kind words are passed on to Jhe and the wider UK warehouse team.
Thank you again for choosing Forward2Me, and we look forward to supporting you with future shipments.
We’re delighted to hear that you had such a positive experience with Forward2Me and that Jhe was able to support you throughout what was a complex shipment. It’s great to know she was able to take the time to review everything carefully, communicate clearly, and help ensure the customs declaration was handled accurately.
We really appreciate you taking the time to share such detailed feedback, and we’ll make sure your kind words are passed on to Jhe and the wider UK warehouse team.
Thank you again for choosing Forward2Me, and we look forward to supporting you with future shipments.
Unverified Customer
26 June 2026
Unknown Shipment Details
Aimee from customer service was outstanding. Answered all my questions and really was helpful
Resolved the issue in record time
Resolved the issue in record time
Thank you so much for your kind feedback.
We’re really pleased to hear that Aimee was able to support you so effectively and resolve your issue quickly. We’ll make sure your comments are passed on to her and the wider team.
We truly appreciate you taking the time to share your experience, and we look forward to helping you again in the future.
We’re really pleased to hear that Aimee was able to support you so effectively and resolve your issue quickly. We’ll make sure your comments are passed on to her and the wider team.
We truly appreciate you taking the time to share your experience, and we look forward to helping you again in the future.
Unverified Customer
26 June 2026
Unknown Shipment Details
This whole service has been shockingly easy and all support has been extremely quick and competent. Joyce who assisted me was very quick and resolved my issues without delay. I would highly recommend this service as well as Joyce that helped me.
Thank you so much for your wonderful feedback! We're delighted to hear that you've found our service easy to use and that our support team has been quick and helpful.
We're especially pleased to hear that Joyce was able to resolve your issue promptly and provide the assistance you needed. We'll be sure to pass along your kind words and recognition to her—they'll mean a lot.
Thank you for your recommendation and for choosing Forward2me. We truly appreciate your support and look forward to assisting you again in the future!
We're especially pleased to hear that Joyce was able to resolve your issue promptly and provide the assistance you needed. We'll be sure to pass along your kind words and recognition to her—they'll mean a lot.
Thank you for your recommendation and for choosing Forward2me. We truly appreciate your support and look forward to assisting you again in the future!
Unverified Customer
25 June 2026
Unknown Shipment Details
Good and reliable service if you need it, that is clear. Beware of the high shipping costs though! If you can avoid having to forward I recommend doing so.
I sent a parcel containing three used laptops that I bought for a total of £64.69 + shipping to the warehouse. Then the costs to ship to my home from forward2me was £57.65!! Quite high considering it was the cheapest option for shipping to the Netherlands, which is one of the nearest countries to the UK.
Edit: the £57.65 shipping was excluding the import tax of £36.71 on my parcel to the EU.
I sent a parcel containing three used laptops that I bought for a total of £64.69 + shipping to the warehouse. Then the costs to ship to my home from forward2me was £57.65!! Quite high considering it was the cheapest option for shipping to the Netherlands, which is one of the nearest countries to the UK.
Edit: the £57.65 shipping was excluding the import tax of £36.71 on my parcel to the EU.
We're pleased to hear that you found our forwarding service to be reliable. We also appreciate your comments regarding the shipping costs. International shipping rates are determined by several factors, including the parcel's weight, dimensions, destination, and the courier's pricing. We understand that shipping costs can sometimes be higher than expected, particularly for heavier or bulkier items.
Your feedback is valuable to us, and we'll continue working to provide the best shipping options available for our customers.
Your feedback is valuable to us, and we'll continue working to provide the best shipping options available for our customers.
Unverified Customer
25 June 2026
Unknown Shipment Details
The company is reliable, the service is good and fast, and I got my delivery before the estimated delivery date. I used the personal shopper service.
We're delighted to hear that you found our service reliable, fast, and that your parcel arrived even before the estimated delivery date. It's also wonderful to know that you had a positive experience using our Personal Shopper service.
Your feedback means a lot to us, and we truly appreciate your trust in Forward2me. We look forward to helping you again with your future purchases and deliveries.
Your feedback means a lot to us, and we truly appreciate your trust in Forward2me. We look forward to helping you again with your future purchases and deliveries.
Unverified Customer
25 June 2026
Unknown Shipment Details
I had a really great experience with Honey-Brigette at Forward2Me’s USA warehouse. She was so friendly, professional, and genuinely helpful while assisting me with a missing parcel. Even though it wasn’t a straightforward situation, she kept me informed and did everything she could to try and track it down. It made a potentially stressful issue much easier to deal with. I honestly couldn’t fault the service—Honey is a real credit to the company. Thanks again for all your help!
We're delighted to hear that you had such a positive experience with Honey-Brigette at our USA warehouse. We understand how stressful a missing parcel can be, so it's wonderful to know that her friendly, professional approach and clear communication helped make the situation much easier to manage.
We'll be sure to share your kind words with Honey-Brigette. She'll be thrilled to know her dedication and efforts made such a positive impact. Thank you for recognizing her excellent service—she truly is a valued
We'll be sure to share your kind words with Honey-Brigette. She'll be thrilled to know her dedication and efforts made such a positive impact. Thank you for recognizing her excellent service—she truly is a valued
Unverified Customer
25 June 2026
Unknown Shipment Details
Great team , they are really fast to reply for there customer, especially miss. Jus, she was very helpful, the delivery was excellent and there service are great, as I mentioned before the customer service is great team.
Thank you so much for your wonderful feedback!
We're thrilled to hear that you had a great experience with our team and that our responses were fast and helpful. It's especially rewarding to know that Jus provided excellent support and made a positive difference throughout your experience.
We'll be sure to pass your kind words on to Jus and the rest of the team. Your recognition means a great deal to us and motivates us to continue delivering the best possible service.Thank you so much for your wonderful feedback!
We're thrilled to hear that you had a great experience with our team and that our responses were fast and helpful. It's especially rewarding to know that Jus provided excellent support and made a positive difference throughout your experience.
We'll be sure to pass your kind words on to Jus and the rest of the team. Your recognition means a great deal to us and motivates us to continue delivering the best possible service.
We're thrilled to hear that you had a great experience with our team and that our responses were fast and helpful. It's especially rewarding to know that Jus provided excellent support and made a positive difference throughout your experience.
We'll be sure to pass your kind words on to Jus and the rest of the team. Your recognition means a great deal to us and motivates us to continue delivering the best possible service.Thank you so much for your wonderful feedback!
We're thrilled to hear that you had a great experience with our team and that our responses were fast and helpful. It's especially rewarding to know that Jus provided excellent support and made a positive difference throughout your experience.
We'll be sure to pass your kind words on to Jus and the rest of the team. Your recognition means a great deal to us and motivates us to continue delivering the best possible service.
Unverified Customer
25 June 2026
Unknown Shipment Details
Customer care is top-notch. Friendly, quick and very effective. Highly recommended.
Thank you so much for your wonderful feedback!
We're delighted to hear that you found our customer care friendly, quick, and effective. Providing excellent support is our top priority, so it's incredibly rewarding to know we met your expectations.
Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience.
We're delighted to hear that you found our customer care friendly, quick, and effective. Providing excellent support is our top priority, so it's incredibly rewarding to know we met your expectations.
Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience.
Unverified Customer
25 June 2026
Unknown Shipment Details
I rarely come across customer service of this quality. Joyce responded almost immediately with a detailed, clear, accurate, and easy-to-follow explanation that solved my issue right away. Thanks to her guidance, I was able to complete the payment successfully, and my package was dispatched without delay. Excellent customer service – professional, efficient, and truly customer-focused. Thank you, Joyce, and the Forward2me warehouse team!
Thank you so much for your wonderful review and for taking the time to share your experience.
We are delighted to hear that Joyce was able to assist you promptly and provide the clear guidance needed to resolve your issue quickly. Providing professional, efficient, and customer-focused support is something we strive for every day, so it is especially rewarding to receive such positive feedback.
We will be sure to pass your kind comments on to Joyce and our warehouse team, who will be thrilled to know their efforts made a difference.
Thank you for choosing Forward2me. We look forward to assisting you with many more shipments in the future.
We are delighted to hear that Joyce was able to assist you promptly and provide the clear guidance needed to resolve your issue quickly. Providing professional, efficient, and customer-focused support is something we strive for every day, so it is especially rewarding to receive such positive feedback.
We will be sure to pass your kind comments on to Joyce and our warehouse team, who will be thrilled to know their efforts made a difference.
Thank you for choosing Forward2me. We look forward to assisting you with many more shipments in the future.
Unverified Customer
25 June 2026
Unknown Shipment Details
Amazing service. I was not expecting my package to arrive that quickly. First time using them and had a question which was resolved in record time by Kaye. Definitely would recommend them.
Thank you for your wonderful review!
We're delighted to hear that your first experience with Forward2me exceeded your expectations and that your package arrived so quickly. It's especially great to know that Kaye was able to answer your question and provide prompt assistance when you needed it.
We truly appreciate your recommendation and look forward to helping you with many more shipments in the future.
We're delighted to hear that your first experience with Forward2me exceeded your expectations and that your package arrived so quickly. It's especially great to know that Kaye was able to answer your question and provide prompt assistance when you needed it.
We truly appreciate your recommendation and look forward to helping you with many more shipments in the future.
Unverified Customer
24 June 2026
Unknown Shipment Details
DHL mistakenly returned my package to Forward2Me. Forward2me does not staff their customer service phone line and so far has not made this package available to ship again.
We're sorry to hear about your experience.
Unfortunately, we have no control over a carrier's decision to return a shipment once it is in transit. However, when a parcel is returned to our warehouse, it must be received and reprocessed before it can be made available for shipping again.
Our Customer Experience team is currently reviewing the matter and will be in touch with you directly to provide an update and assist with the next steps.
We appreciate your patience while we work to get this resolved for you.
Unfortunately, we have no control over a carrier's decision to return a shipment once it is in transit. However, when a parcel is returned to our warehouse, it must be received and reprocessed before it can be made available for shipping again.
Our Customer Experience team is currently reviewing the matter and will be in touch with you directly to provide an update and assist with the next steps.
We appreciate your patience while we work to get this resolved for you.
Unverified Customer
24 June 2026
Unknown Shipment Details
Excellent service. Easy to understand. Easy to use. Will definitely be a repeat customer.
Thank you for your great feedback. We’re really pleased to hear you found our service easy to understand and easy to use.
We truly appreciate your support and look forward to welcoming you back again soon as a repeat customer.
We truly appreciate your support and look forward to welcoming you back again soon as a repeat customer.
FRANCISCO LEMUS BORJA
24 June 2026
FedEx Connect Plus
FLB
Very glad and confident to trust my purchases abroad to the company. The items has been delivered safe and very well packed.
We are delighted to hear that you feel confident trusting Forward2me with your international purchases. It is great to know that your items arrived safely and were well packed.
Your trust means a lot to us, and we appreciate you choosing our service. We look forward to assisting you with your future shipments.
Your trust means a lot to us, and we appreciate you choosing our service. We look forward to assisting you with your future shipments.
Unverified Customer
24 June 2026
Unknown Shipment Details
I recently used your package forwarding service to ship an item from Zara UK to New Delhi and I’m extremely impressed. The process was seamless from start to finish.
My package was received promptly at your UK warehouse, updates were clear, and the onward shipping to New Delhi was fast with no issues at customs. The tracking was accurate and the item arrived in perfect condition.
Thank you for making international shopping so easy and reliable. I will definitely use your service again and recommend it to others. Shoutout to Nica and Joyce for great and prompt customer service.
5/5 – Keep up the great work!
Supreet
My package was received promptly at your UK warehouse, updates were clear, and the onward shipping to New Delhi was fast with no issues at customs. The tracking was accurate and the item arrived in perfect condition.
Thank you for making international shopping so easy and reliable. I will definitely use your service again and recommend it to others. Shoutout to Nica and Joyce for great and prompt customer service.
5/5 – Keep up the great work!
Supreet
We are very pleased to hear that you had a positive experience with Forward2me and that you feel confident trusting us with your international purchases. Knowing that your items arrived safely and were delivered in excellent condition means a lot to our team.
We truly appreciate your trust and support, and we look forward to helping you with your future shipments.
We truly appreciate your trust and support, and we look forward to helping you with your future shipments.
Unverified Customer
24 June 2026
Unknown Shipment Details
Joyce was really helpful. She helped to recover my package.
I’m glad to hear that Joyce was able to assist you and help recover your package. I’ll make sure your kind words are shared with her — it’s great to know her support made a positive difference.
We appreciate your patience and understanding throughout the process.
We appreciate your patience and understanding throughout the process.
Unverified Customer
24 June 2026
Unknown Shipment Details
Aimee was very responsive and helpful when I was uncertain on how to proceed with the shipment of my package from the UL warehouse. Great service and support.
I’m really pleased to hear that I was able to assist you and provide the guidance you needed with your shipment from our UK warehouse. We understand that shipping processes can sometimes be confusing, so we’re always happy to help make things clearer and ensure you feel supported.
Unverified Customer
23 June 2026
Unknown Shipment Details
I had a package forwarded from the UK to Japan.
Her english communication was excellent; it was concise and very easy to understand.
Due to Forward2me's enhanced security measures, identity verification was required when paying via PayPal (because I used a different email address than the one registered to my Forward2me account). However, thanks to her clear and polite explanation, I was able to complete the process without any problems.
The item was sended over quickly.
Thank you so much.
Her english communication was excellent; it was concise and very easy to understand.
Due to Forward2me's enhanced security measures, identity verification was required when paying via PayPal (because I used a different email address than the one registered to my Forward2me account). However, thanks to her clear and polite explanation, I was able to complete the process without any problems.
The item was sended over quickly.
Thank you so much.
We are delighted to hear that your shipment from the UK to Japan was completed smoothly and that you found the communication clear, helpful, and easy to understand. We understand that verification steps can sometimes feel like an extra step, but we are glad our explanation helped you complete the process without any issues.
BM
23 June 2026
FedEx Connect Plus
B
Smooth transfer from seller and seamless forwarding to my address. The platform has intuitive controls and easy to use. Plus, I was able to obtain great items from a UK seller who was not in a position to ship directly to the US. Forward2me stepped in to facilitate it!! Highly recommend!!
Thank you so much for your wonderful feedback! We’re delighted to hear that your experience with Forward2me was smooth and hassle-free, from receiving your items from the seller through to forwarding them to your address.
It’s great to know that our platform was easy to use and helped you access items from a UK seller who couldn’t ship directly to the US. We truly appreciate your recommendation and are always happy to help make international shopping easier.
It’s great to know that our platform was easy to use and helped you access items from a UK seller who couldn’t ship directly to the US. We truly appreciate your recommendation and are always happy to help make international shopping easier.
Unverified Customer
23 June 2026
Unknown Shipment Details
I’ve used Forward2Me around 12 times now, mainly to ship pre-loved clothing from the UK. My earlier shipments were very straightforward, and I was able to use the more affordable F2M Lite or Cross Border services without any issues.
However, during my last four shipments, my parcels were repeatedly marked as requiring “Combine & Repack” before I could proceed. This was confusing because the items were simply pre-loved dresses and tops shipped in standard rectangular parcel bags. Repacking would have incurred additional charges, and the courier options offered afterwards (DHL, FedEx, UPS, etc.) often cost more than the items themselves.
As a result, I had to contact Customer Support each time. To be fair, every customer service representative I spoke with was able to review the shipment and remove the Combine & Repack requirement, allowing me to choose and pay for postage myself.
That said, I want to give special recognition to Aimee. She went above and beyond compared to my previous experiences. Instead of simply advising me on the next steps, she personally handled everything on her end and resolved the issue quickly. All I had to do was pay the invoice. The process was seamless and saved me a lot of time and hassle.
While I would appreciate more consistency regarding how parcels are assessed for Combine & Repack, the excellent customer service I received from Aimee made a significant difference. If all customer interactions were like this, using Forward2Me would be much easier and more enjoyable.
That said I would still use their service since I already trust their brand and finding a different company requires trial and error.
However, during my last four shipments, my parcels were repeatedly marked as requiring “Combine & Repack” before I could proceed. This was confusing because the items were simply pre-loved dresses and tops shipped in standard rectangular parcel bags. Repacking would have incurred additional charges, and the courier options offered afterwards (DHL, FedEx, UPS, etc.) often cost more than the items themselves.
As a result, I had to contact Customer Support each time. To be fair, every customer service representative I spoke with was able to review the shipment and remove the Combine & Repack requirement, allowing me to choose and pay for postage myself.
That said, I want to give special recognition to Aimee. She went above and beyond compared to my previous experiences. Instead of simply advising me on the next steps, she personally handled everything on her end and resolved the issue quickly. All I had to do was pay the invoice. The process was seamless and saved me a lot of time and hassle.
While I would appreciate more consistency regarding how parcels are assessed for Combine & Repack, the excellent customer service I received from Aimee made a significant difference. If all customer interactions were like this, using Forward2Me would be much easier and more enjoyable.
That said I would still use their service since I already trust their brand and finding a different company requires trial and error.
Thank you so much for taking the time to share your detailed feedback and for being a loyal Forward2me customer through 12 shipments.
We truly appreciate your continued trust in our service, especially for shipping your pre-loved clothing from the UK. We understand your concerns regarding the repeated Combine & Repack requests and how this can create confusion and additional costs, particularly when the parcels contain straightforward items like clothing.
We are pleased to hear that our Support Team was able to assist each time and that Aimee was able to make the process smoother for you by reviewing the shipment and helping resolve the issue quickly. We will make sure your kind words and recognition are shared with her.
Your feedback regarding consistency with the assessment process is very valuable. We understand that a simple and predictable shipping experience is important, and we will continue working on improving this area.
Thank you again for choosing Forward2me and for giving us the opportunity to support your shipments. We truly appreciate your loyalty and look forward to assisting you with many more deliveries in the future.
We truly appreciate your continued trust in our service, especially for shipping your pre-loved clothing from the UK. We understand your concerns regarding the repeated Combine & Repack requests and how this can create confusion and additional costs, particularly when the parcels contain straightforward items like clothing.
We are pleased to hear that our Support Team was able to assist each time and that Aimee was able to make the process smoother for you by reviewing the shipment and helping resolve the issue quickly. We will make sure your kind words and recognition are shared with her.
Your feedback regarding consistency with the assessment process is very valuable. We understand that a simple and predictable shipping experience is important, and we will continue working on improving this area.
Thank you again for choosing Forward2me and for giving us the opportunity to support your shipments. We truly appreciate your loyalty and look forward to assisting you with many more deliveries in the future.
Unverified Customer
23 June 2026
Unknown Shipment Details
I just placed an order to be forwarded from the UK on 6/10/26 and it arrived by 6/22/26 with FedEx International Connect Plus. I had a great experience for my first time and got my package safely and quickly. They made buying from a website that didn't ship to the U.S. possible without any issues and I'm so grateful a service like this exists. Thank you!
Thank you so much for taking the time to share your feedback.
We're delighted to hear that your first experience with forward2me was a great one and that your package arrived safely and quickly. It's fantastic to know that we were able to help you purchase from a UK website that doesn't ship directly to the US.
We truly appreciate your kind words and your trust in our service. We look forward to assisting you again whenever you need to shop internationally.
We're delighted to hear that your first experience with forward2me was a great one and that your package arrived safely and quickly. It's fantastic to know that we were able to help you purchase from a UK website that doesn't ship directly to the US.
We truly appreciate your kind words and your trust in our service. We look forward to assisting you again whenever you need to shop internationally.
ALEXANDRE STOYKOV
22 June 2026
UPS Express Saver
AS
Ordered the newest electric shaver + replacement blades from Japan Amazon. Two separate orders were sent by amazon to my forward2me address, who then combined and mailed to me in the USA. No issues whatsoever, excellent service! Highly recomment
Thank you so much for sharing your experience with us.
We're delighted to hear that your order from Japan went smoothly and that we were able to help you combine your Amazon shipments and forward them safely to the USA.
It's great to know that everything arrived without any issues, and we truly appreciate your recommendation. Your feedback means a lot to our team and motivates us to continue providing a reliable service.
We look forward to helping you with your future shipments!
We're delighted to hear that your order from Japan went smoothly and that we were able to help you combine your Amazon shipments and forward them safely to the USA.
It's great to know that everything arrived without any issues, and we truly appreciate your recommendation. Your feedback means a lot to our team and motivates us to continue providing a reliable service.
We look forward to helping you with your future shipments!
Unverified Customer
22 June 2026
Unknown Shipment Details
Joyce in customer service was great. Super fast getting back to me and solved my issue immediately. Thank you Joyce.
We're very happy to hear that Joyce was able to assist you quickly and resolve your issue. We'll make sure to pass your kind words on to her — she’ll be delighted to know her support made a positive difference.
Thank you again for choosing forward2me. We appreciate your support and look forward to assisting you again in the future.
Thank you again for choosing forward2me. We appreciate your support and look forward to assisting you again in the future.
Unverified Customer
22 June 2026
Unknown Shipment Details
I have used several mail forwarding service (Colispat--sucks!) and Forward2me provided me exemplary service for a shipment from Japan to USA.
I appreciated that they were able to repack my shipment for a lower cost, something Colispat pretends it does but never did).
Most of all, Nica and Jus were incredible during this shipment forwarding process. I had shipped shampoo and hair mask from Japan, not knowing how challenging it would be due to the SDS not being available (luckily, we had the ingredients). Both of these customer care agents stayed by my shipment throughout even when it looked like it was detained by customs via DHL likely for the same reason. Due to these two individuals, I will be using this service again due to their great service and recommending it to others!
I appreciated that they were able to repack my shipment for a lower cost, something Colispat pretends it does but never did).
Most of all, Nica and Jus were incredible during this shipment forwarding process. I had shipped shampoo and hair mask from Japan, not knowing how challenging it would be due to the SDS not being available (luckily, we had the ingredients). Both of these customer care agents stayed by my shipment throughout even when it looked like it was detained by customs via DHL likely for the same reason. Due to these two individuals, I will be using this service again due to their great service and recommending it to others!
Thank you so much for taking the time to share your experience with us.
We truly appreciate your kind words and are delighted to hear that you had such a positive experience using Forward2Me. We understand that forwarding items internationally can sometimes involve unexpected challenges, especially with products like shampoo and hair masks where documentation such as SDS may be required.
We’re especially grateful for your recognition of Nica and Jus. We’ll make sure your feedback is shared with them, as they’ll be happy to know their support made a difference throughout the process.
Thank you again for choosing Forward2Me and for recommending our service to others. We look forward to assisting you with your future shipments.
We truly appreciate your kind words and are delighted to hear that you had such a positive experience using Forward2Me. We understand that forwarding items internationally can sometimes involve unexpected challenges, especially with products like shampoo and hair masks where documentation such as SDS may be required.
We’re especially grateful for your recognition of Nica and Jus. We’ll make sure your feedback is shared with them, as they’ll be happy to know their support made a difference throughout the process.
Thank you again for choosing Forward2Me and for recommending our service to others. We look forward to assisting you with your future shipments.
Unverified Customer
20 June 2026
Unknown Shipment Details
I’ve had an excellent experience with Forward2Me, especially with the Germany warehouse team.
The service has been reliable, efficient, and well organized throughout the entire process. My packages were received promptly, handled with care, and the communication was always clear and professional.
I would also like to thank Honey-Vanessa for her outstanding support. She has been extremely helpful, responsive, and kind whenever I needed assistance.
As an international customer, having a trustworthy forwarding service is very important, and Forward2Me has consistently met my expectations.
I highly recommend Forward2Me to anyone looking for a dependable package forwarding company.
Thank you to Honey-Vanessa and the Germany Warehouse team for the excellent service!
The service has been reliable, efficient, and well organized throughout the entire process. My packages were received promptly, handled with care, and the communication was always clear and professional.
I would also like to thank Honey-Vanessa for her outstanding support. She has been extremely helpful, responsive, and kind whenever I needed assistance.
As an international customer, having a trustworthy forwarding service is very important, and Forward2Me has consistently met my expectations.
I highly recommend Forward2Me to anyone looking for a dependable package forwarding company.
Thank you to Honey-Vanessa and the Germany Warehouse team for the excellent service!
Thank you so much for sharing your five-star experience with us.
We’re delighted to hear that you’ve found our Germany warehouse service reliable, efficient, and well organized. Providing clear communication and handling packages with care is very important to us, so we truly appreciate your kind feedback.
We’re especially grateful for your recognition of Honey-Vanessa. We’ll make sure your lovely comments are shared with her and the Germany Warehouse team. They’ll be happy to know their support helped make your experience a positive one.
Thank you again for your trust, recommendation, and continued support of Forward2Me. We look forward to assisting you with your future shipments.
We’re delighted to hear that you’ve found our Germany warehouse service reliable, efficient, and well organized. Providing clear communication and handling packages with care is very important to us, so we truly appreciate your kind feedback.
We’re especially grateful for your recognition of Honey-Vanessa. We’ll make sure your lovely comments are shared with her and the Germany Warehouse team. They’ll be happy to know their support helped make your experience a positive one.
Thank you again for your trust, recommendation, and continued support of Forward2Me. We look forward to assisting you with your future shipments.
Unverified Customer
20 June 2026
Unknown Shipment Details
I had a very good experience with Forward2me overall.
The website is well organised and the service works exactly as it should: parcels arrive, are registered, can be managed properly, and the shipping process is clear once you understand how everything is structured.
That said, some parts of the website are not always completely intuitive or self-explanatory at first, especially if you are using the service for something valuable or slightly more complicated and want to be sure you are doing everything correctly. There are moments when you may need customer support, and sometimes it feels like there are not enough people available when help is needed quickly.
However, my experience with support was very positive. Jhe was kind, friendly, patient and very helpful, even when I had many questions, some of which probably sounded obvious from their side. Even if in a hurry, took the time to answer properly and made the process much less stressful.
Overall, Forward2me provides a good and reliable service, and when you reach the right person in customer support, the experience is reassuring and professional. I will use them again for sure.
The website is well organised and the service works exactly as it should: parcels arrive, are registered, can be managed properly, and the shipping process is clear once you understand how everything is structured.
That said, some parts of the website are not always completely intuitive or self-explanatory at first, especially if you are using the service for something valuable or slightly more complicated and want to be sure you are doing everything correctly. There are moments when you may need customer support, and sometimes it feels like there are not enough people available when help is needed quickly.
However, my experience with support was very positive. Jhe was kind, friendly, patient and very helpful, even when I had many questions, some of which probably sounded obvious from their side. Even if in a hurry, took the time to answer properly and made the process much less stressful.
Overall, Forward2me provides a good and reliable service, and when you reach the right person in customer support, the experience is reassuring and professional. I will use them again for sure.
Thank you for taking the time to share your detailed feedback with us.
We’re very pleased to hear that you’ve had a positive experience with Forward2Me and that you found our service reliable, organised, and easy to manage. We appreciate your comments regarding the website and understand that navigating a forwarding service for the first time, especially with valuable or more complex shipments, can sometimes require additional guidance.
We also appreciate your honest feedback regarding support availability, and we’ll continue working to improve the experience for our customers.
We’re especially grateful for your kind words about Jhe. We’ll make sure your feedback is shared with her, as it’s wonderful to know that her patience, friendliness, and support helped make your experience smoother and less stressful.
Thank you again for choosing Forward2Me and for your trust in our service. We look forward to assisting you again in the future.
We’re very pleased to hear that you’ve had a positive experience with Forward2Me and that you found our service reliable, organised, and easy to manage. We appreciate your comments regarding the website and understand that navigating a forwarding service for the first time, especially with valuable or more complex shipments, can sometimes require additional guidance.
We also appreciate your honest feedback regarding support availability, and we’ll continue working to improve the experience for our customers.
We’re especially grateful for your kind words about Jhe. We’ll make sure your feedback is shared with her, as it’s wonderful to know that her patience, friendliness, and support helped make your experience smoother and less stressful.
Thank you again for choosing Forward2Me and for your trust in our service. We look forward to assisting you again in the future.