forward2me - Reviews | Customer Reviews

Such a pleasure dealing with this company. Very helpful and insightful staff. If you ever need to purchase items, that won't ship to the U.S.A., utilize Forward2me.
Special thanks to “HONEY” and “JHA,” at the warehouse located in GERMANY.

Charged me over 80£ to ship 22ml of perfume in samples from UK to the EU.

Contacted them before ordering to be sure if perfume charges are bigger, they replied they're 9£ for dangerous goods + 3£ for repackageing. My package was 26x10x11 cm and 0,21kg and then they offered 63£ to ship it. The price kept going up the longer it took them to reply to my questions about what is going on with the inflated pricing. I shipped bigger and bulkier items through them before(collectible HC books), for around 20£. By the time they agreed to give me a discount, the price was over 80£, discount bringing it back to 63£. They waited long enough so I can't even return the package to my seller. The Express 1 work day shipping(the only option) took 5 work days, and while repackaging Forward2Me opened my goods(the security tape missing, one perfume sample half empty). They refused any recompensation for ruining my goods and late shipping except 5£ company credit for the next shipping. I Had to pay 53€ import fees beacause of that shipping price.
Definitely never ordering anything through them ever again. Horribly slow, gaslighting and unprofessional customer service. Scammy!

One of the best services I really appreciate that's JHE for your patience with me thanks a lot

Thank you so much for your kind words! We’re delighted to hear that Jhe was able to provide you with patient and helpful support throughout your experience.

We’ll be sure to pass your appreciation on to Jhe

Jhe was lovely, efficient, polite and solved my problem literally in a second. The minute we said bye and hang up, my parcel appeared under the "review" tag.

Thank you so much for your fantastic review! We’re thrilled to hear that Jhe was lovely, efficient, and able to resolve your issue so quickly.

It’s great to know that everything was sorted and your parcel appeared under the “Review” tag straight away. We’ll definitely share your kind feedback with Jhe!

Joice from UK warehouse gave great and expedient service.

Thank you for your kind review! We’re delighted to hear that Joyce from our UK warehouse provided great and speedy service.

We’ll be sure to pass your lovely feedback on to Joyce.

I am completely satisfied with the service! Since the UK retailer I ordered from didn't offer direct shipping to Germany, I used this service to forward my package. The process was absolutely seamless, and the package was even carefully and securely repackaged on-site. Thank you so much for the excellent service – I would definitely use it again and highly recommend it!

Easy and convenient parcel forwarding service.
I used it to forward goods from a company that no longer ships from the UK to Europe and it went very seamless.

There was a hiccup because Royal Mail didn't deliver in 24h and the tracking stated premises weren't accessible, but they ended up being able to deliver after 72h.

To ensure my mind was at ease, I contacted forward2me customer service plenty of times, through WhatsApp, and they were quite quick and clear with very reasonable and kind answers to my questions. The aliases of my contacts were Kyla and Joyce, and I couldn't be happier with their customer care.

I opted for a prepaid customs option and the delivery was quite fast with no hold ups.

I quite recommend the service.

Will be using the service in the future for sure.

Thank you forward2me

Thank you so much for your wonderful review!

We’re delighted to hear that your parcel forwarding experience was smooth and that your delivery reached you safely despite the initial Royal Mail delay.

It’s especially great to hear that Kyla and Joyce were able to provide the quick, clear, and reassuring support you needed through WhatsApp. We’ll be sure to share your kind words with them!

We really appreciate your recommendation and your trust in forward2me. We look forward to helping you with your future shipments!

I am posting this review primarily in the hope that someone from Forward2me will finally take notice of, acknowledge, and respond to the numerous messages and emails I have sent regarding package GB-1-2177426157503883.

The issue itself is very straightforward. The package contains eight Victorian-era decorations, yet Forward2me has recorded the quantity as two. A photograph taken at the Forward2me warehouse clearly shows that there are eight items in the package, so I have repeatedly asked for the quantity to be corrected before I consolidate and ship my packages to France.

I have also requested that the correct customs classification be used for the consolidated shipment, as these are genuine 19th-century Victorian decorations, all over 100 years old, and therefore their age and nature need to be correctly reflected in the customs declaration. I have specifically raised HS/CN code 97061000 in my correspondence.

What is particularly frustrating is not that an initial data-entry error was made — mistakes can happen — but the apparent lack of acknowledgement or response despite my repeated attempts to have such a simple and verifiable error corrected.

I do not want to ship the consolidated package internationally with information that I know to be incorrect, particularly when this information may be used for the customs declaration on arrival in France.

Hopefully, posting this publicly will finally result in someone from Forward2me reviewing my previous correspondence, correcting the quantity from 2 to 8, confirming the appropriate customs classification, and responding to me so that I can proceed with the shipment.

I would be very happy to update this review once the matter has been addressed.

My request was responded to promptly and my problem was resolved. Thank you for that.

Thank you very much for your kind feedback. We’re glad to hear that your issue was resolved promptly.

We really appreciate your patience and are always happy to help whenever you need us.

Slow service
Incompetent defining dried banana as food item that has restriction is just incompetence. this applies to private import.

Thank you for your feedback, Michael.

We understand your frustration regarding the additional approval requirement. Our team requested this because food products can be subject to import restrictions, including for private imports, and we have a responsibility to carry out the appropriate checks before accepting goods for international shipment.

In this case, we understand that you have subsequently received written confirmation from Danish Customs that the dried banana product is not subject to a specific prohibition or regulation and may be imported. We are happy to take this information into account when reviewing the shipment.

Our checks are intended to prevent customers from experiencing issues with customs after their parcel has been shipped, rather than to unnecessarily restrict items. We appreciate that, in this instance, the additional check may have caused frustration and we will review the information provided.

R

I found Forward2me thru a Google search when I realized an item I wanted to order from the Netherlands could not be shipped directly to the US. Signing up was really easy and once I had an Forward2me address, I was ready to use the service. Everything went really smooth. I ordered online and my package was shipped to the Forward2me address. Once there, I received almost daily updates that showed my package status. Each step of the way I was kept informed and that made me feel positive about the experience. My package was delivered in perfect condition. I will definitely be using Forward2me again and recommend it to everyone. Thanks!

Thank you for taking the time to share your experience. We’re really pleased to hear that everything went smoothly, from setting up your account and receiving your parcel to keeping you updated throughout the delivery process.

It’s great to know that the regular tracking updates gave you confidence and that your parcel arrived safely and in perfect condition. We really appreciate your recommendation and look forward to helping you with your future international purchases.

Wens , from the German branch , was very helpful in answering all of my questions.
Warmest regards ,
Ed.

Thank you for your kind review. We're really pleased Wens was able to help and answer your questions. We really appreciate you choosing forward2me.

Generally have been ok with decent shipping times and packing. Most recent experience however they damaged a box when packing (packing item into a really tight postage box) and crumpled the sides. Forward2Me then proceeded to try put a claim against the Courier which was not the required process and should have an internal process when they damage items during packing that needs addressing. Rather disappointed that they have ignored all communication stating such and continued to claim against the Courier, only to have that rejected and then suggest they have nothing furthey they can do. The issue rests with Forward2Me for mishandling the packing of the item in this instance.

Thank you for your feedback, and I'm sorry that we have not handled this situation as we should have.

Having reviewed the circumstances, we can see that the parcel arrived at our warehouse with some visible crushing to the outer box. This should have been highlighted and recorded when the parcel was received, and we apologise that this was not done. We also recognise that the parcel should have been packaged in a way that provided better protection against any further damage.

While we cannot establish from the information available exactly when the damage to the contents occurred, we do recognise that the condition of the parcel on arrival should have prompted further checks before it was repacked and dispatched.

We are also sorry that the subsequent claim process did not provide you with the appropriate resolution. We have reviewed the circumstances again and agree that pursuing a courier claim was not the appropriate way to deal with this particular situation.

I will be contacting you directly so that I can discuss this with you personally and see what we can do to resolve the matter. We don't want you to be left feeling that there is nothing further we can do.

We appreciate your previous positive experiences with forward2me and are sorry that this particular shipment has fallen short of the standard we expect to provide.

I’ve had an extremely frustrating experience with Forward2Me.

What should have been a relatively straightforward shipment has now dragged on for more than two months, with repeated problems at almost every stage.

I originally paid £189.07 for this shipment — £180.07 for UPS Express Saver plus £9 for combine & repack. The repacking was not optional: Forward2Me required me to have the parcels combined and repacked before they would ship them, so I had no choice but to pay it. That was already an absurd amount of money, especially considering the contents of the parcel had cost me less than the shipping itself.

The parcel then became stuck in a bizarre UPS/customs process. UPS repeatedly rescheduled the delivery, I provided proof of purchase and value for customs, and was then told that the shipment had not even reached Austria yet. Because I was due to leave the country, I asked whether it could be redirected to France, only to be told that it could not be redirected and was instead being returned to sender.

What followed was days of contradictory information. UPS was still sending me notifications saying the parcel would be delivered, while at the same time saying it was being returned. Forward2Me had to investigate because their own system did not initially reflect the return either.

Eventually, UPS showed the status “Return to Sender Requested”, and Forward2Me actually asked me whether I had requested the return. I had not. Forward2Me then confirmed that they had not requested it either, and no one was ever able to properly explain who had requested the return or why.

I then had to wait for the parcel to make its way back to Forward2Me, be reprocessed as a new parcel, and remain on hold while they established whether UPS would charge a return fee. Only after they confirmed there would be no return fee could I finally try to have it sent locally within the UK.

That UK shipment was then cancelled because Forward2Me’s own warehouse said the contents had not been packed properly and needed repacking again — despite the fact that I had already been required to pay for combine & repack before the original shipment was sent.

I was then asked to pay more than £100 again for repacking, which I challenged. Forward2Me subsequently told me in writing that they would waive the repack fee and ship the package free of charge.

Despite that, I later ended up paying for shipping again.

Then, after I paid and was told the parcel was being prepared for dispatch, the shipment was cancelled yet again because they had apparently used the wrong courier service for a local UK delivery. I was refunded and then asked to pay yet another newly created invoice.

On top of the original £189.07, I have also paid additional costs during this process, including customs charges, and have spent a huge amount of time dealing with support tickets, follow-ups, refunds, repayments, dashboard problems and repeated instructions to redo steps I had already completed.

The individual customer service agents have generally been polite, but the overall process has been incredibly disorganised, time-consuming and exhausting.

At the time of writing, after more than two months, the parcel still has not been successfully delivered.

I would not use Forward2Me again based on this experience.

Thank you for taking the time to explain what happened. I’m sorry that this shipment has turned into such a long and frustrating experience. Having looked through the history, I can understand why you feel let down, particularly with the amount of back and forth you have had with both us and UPS.

The shipment was ultimately returned because it could not be cleared through customs. Unfortunately, once a shipment is in the return process for this reason, we cannot simply redirect it to another country, such as France. The parcel has to be returned to the sender before a new shipment can be arranged.

That said, I do agree that the way this particular case was handled was confusing. There were too many changes, cancellations, refunds and conflicting updates, and you should not have had to spend so much time following up to understand what was happening with your parcel. I am also sorry that some of the information you received from us did not match what you were seeing from UPS.

Although the individual members of our Customer Experience team who dealt with you were doing their best to help, the overall handling of the shipment clearly fell short of the standard we expect from forward2me. We should have made the process clearer and taken greater ownership of keeping you updated.

I’m sorry that after more than two months you are still without your parcel. I will be contacting you directly to discuss the situation and see what we can do to put this right.

Thank you again for your feedback. We take the points you have raised seriously and will be reviewing the handling of this shipment internally.

I’ve had an extremely frustrating experience with Forward2Me.

What should have been a relatively straightforward shipment has now dragged on for more than two months, with repeated problems at almost every stage.

I originally paid £189.07 for this shipment — £180.07 for UPS Express Saver plus £9 for combine & repack. The repacking was not optional: Forward2Me required me to have the parcels combined and repacked before they would ship them, so I had no choice but to pay it. That was already an absurd amount of money, especially considering the contents of the parcel had cost me less than the shipping itself.

The parcel then became stuck in a bizarre UPS/customs process. UPS repeatedly rescheduled the delivery, I provided proof of purchase and value for customs, and was then told that the shipment had not even reached Austria yet. Because I was due to leave the country, I asked whether it could be redirected to France, only to be told that it could not be redirected and was instead being returned to sender.

What followed was days of contradictory information. UPS was still sending me notifications saying the parcel would be delivered, while at the same time saying it was being returned. Forward2Me had to investigate because their own system did not initially reflect the return either.

Eventually, UPS showed the status “Return to Sender Requested”, and Forward2Me actually asked me whether I had requested the return. I had not. Forward2Me then confirmed that they had not requested it either, and no one was ever able to properly explain who had requested the return or why.

I then had to wait for the parcel to make its way back to Forward2Me, be reprocessed as a new parcel, and remain on hold while they established whether UPS would charge a return fee. Only after they confirmed there would be no return fee could I finally try to have it sent locally within the UK.

That UK shipment was then cancelled because Forward2Me’s own warehouse said the contents had not been packed properly and needed repacking again — despite the fact that I had already been required to pay for combine & repack before the original shipment was sent.

I was then asked to pay more than £100 again for repacking, which I challenged. Forward2Me subsequently told me in writing that they would waive the repack fee and ship the package free of charge.

Despite that, I later ended up paying for shipping again.

Then, after I paid and was told the parcel was being prepared for dispatch, the shipment was cancelled yet again because they had apparently used the wrong courier service for a local UK delivery. I was refunded and then asked to pay yet another newly created invoice.

On top of the original £189.07, I have also paid additional costs during this process, including customs charges, and have spent a huge amount of time dealing with support tickets, follow-ups, refunds, repayments, dashboard problems and repeated instructions to redo steps I had already completed.

The individual customer service agents have generally been polite, but the overall process has been incredibly disorganised, time-consuming and exhausting.

At the time of writing, after more than two months, the parcel still has not been successfully delivered.

I would not use Forward2Me again based on this experience.

AHC

Excellent Company...Good Rates...Fast Service.

Thank you so much for your fantastic feedback! ⭐ We’re delighted to hear that you’re happy with our rates and fast service. We really appreciate your support and look forward to helping you again!

J

I love that this service is available. I've used it multiple times over the years. This most recent time their instructions were very unclear to start with but after asking for clarification they were very helpful and we got things sorted. It took a few weeks to get things ready when it normally takes 1-4 days and there was no update during this time but otherwise things have always been great. Things get shipped quickly when it's done right and while it's pricey, it's worth it to me. I do wish they would not use Fed Ex but options are limited.

Thank you for being a loyal Forward2me customer and for sharing such thoughtful feedback.

We’re really pleased to hear that you’ve had positive experiences with us over the years and that our team was able to help clarify things and get everything sorted on this occasion.

We’re sorry, however, that the instructions weren’t clear initially and that your shipment took longer than the usual 1–4 days to prepare. We also understand how frustrating it must have been not to receive an update during that period. This is valuable feedback, and we’ll share it with the team so we can improve both our communication and processing times.

We truly appreciate your continued support and are glad you still find Forward2me a worthwhile service. Thank you for choosing us!

Recently asked for info to the support contact of Forward2Me the support Named Kaye helped me to understand how the warehouse worked and how i could ship item to my location it was The U.K Warehouse in GreenLane West.

CR

Easy to use, works efficiently, just what I am looking for.

Thank you so much for continuing to choose Forward2me over the years and for taking the time to share your experience.

We’re really pleased to hear that, despite some initial confusion, our team was able to clarify things and help get everything sorted. We’re also sorry that this shipment took longer than usual and that you didn’t receive updates during the waiting period. We understand how frustrating that can be, especially when you’re used to things being completed within 1–4 days.

Your feedback about clearer instructions and better communication during processing is extremely valuable, and we’ll share this with our team so we can continue improving the service.

We’re glad that, overall, you find Forward2me worthwhile, and we really appreciate your continued support. Thank you for trusting us with your shipments!

I am updating my initial review to give a huge thank you to the team at forward2me for turning this experience around completely.
I initially had a breakdown in communication regarding a $3,000+ collectible trading card shipped under DDP terms. Because of a carrier billing glitch upon delivery in the UK, I had to cover £468 out of pocket to UPS to release the parcel.
However, once the customer service team reached my ticket, they reviewed the paperwork, stepped up, and resolved the issue entirely. Not only did they rectify the situation promptly, but they also issued a full refund covering the charge!
Special thanks to the team for taking accountability, communicating clearly once sorted, and making things right. Turned a stressful situation into a great resolution. Highly appreciate it!

Thank you for your feedback. I’m sorry for the frustration this situation has caused, particularly when you had already paid the duties and taxes to us in advance under the DDP service.

We understand that you have subsequently been charged £468 directly by UPS, which means you have effectively been charged twice. This is not something we expect our customers to have to pay, and we are currently disputing the additional charge with UPS from our side.

Unfortunately, there are occasions where a courier incorrectly charges the recipient for duties and taxes despite the shipment being sent under DDP terms. When this happens, we have to work with the courier to have the charge corrected.

Please be assured that we are investigating this fully. We will not expect you to pay the same duties and taxes twice, and once we have completed our investigation and confirmed the amount that has been incorrectly billed, we will arrange the appropriate refund as quickly as possible.

We are sorry that you have found it difficult to get a response from our team while this has been ongoing. We understand why this has been particularly concerning given the value of your shipment and the amount involved.

I have escalated the matter to the Team Lead and we will continue to pursue this with the courier and will be in touch with you directly regarding the refund.

VH

They kept me updated along the way and it was easy and convenient.

Thank you for your lovely feedback!

We’re so pleased to hear that you found the service easy and convenient, and that our updates kept you informed throughout the process.

We really appreciate you taking the time to share your experience and hope to assist you again in the future!

Ordered via forward2me a few times never had any issues my parcels have come on time and in great condition great customer service from Honey and Vanessa in the UK team will definitely continue using this brilliant service

Thank you so much for your wonderful feedback! 😊

We’re delighted to hear that you’ve used Forward2me several times and that your parcels have consistently arrived on time and in great condition.

We’ll be sure to pass your kind words on to Honey and Vanessa in our UK team — they’ll be thrilled to hear it!

Fantastic support, assistance and recommendations, Jamie provided the information I need to make a quick and timely decision regarding my products…!…

Thank you so much for your kind feedback! We’re delighted to hear that Jamie was able to provide the information and recommendations you needed to make a quick and informed decision. We’ll be sure to share your lovely feedback with Jamie!

Kyla did an exceptional job ensuring that I received my parcel in a timely manner. The Customer Service, communication and the service was great.

Thank you so much for your wonderful feedback! ⭐ We’re delighted to hear that Kyla was able to assist you and ensure your parcel reached you in a timely manner. We’re especially pleased that you found our communication and customer service helpful. We’ll be sure to share your kind words with Kyla!

First time user of an international shipment forwarding company. Chose forward2me from a list of 3 companies based on A.I recommendations ( Grok & Chatgpt). a.i mentioned the good reviews and positive customer support experience, but also mentioned Forward2me as ideal choice for deliveries to the UK from the US, which suited my needs... Ordered single large item from US online store, got delivered to Forward2me US address by sellers courier. Uploaded invoice before package arrived at Forward2me so its ready on their system. Forward2me notified me of package arrival, sent me pics. Confirmed invoice and contents. I selected a repack to ensure package ready for long journey. I then selected DHL Express from a list as my preferred courier based on 3 day delivery time and good price. Selected optional insurance. Forward2me sorted out customs paperwork and DHL package collection. Received DHL tracking info, paid customs vat and 3 days later received package at my door on time as promised. Could not be happier, all went well and was straight forward. Make sure you follow the steps or simply ask them or a.i if not sure. Jamie was very helpful customer services. Very positive first experience, will use again.

Thank you so much for taking the time to share such a detailed review! ⭐ We’re delighted to hear that your first international forwarding experience with Forward2me was smooth and straightforward from start to finish.

It’s fantastic to know that you found the process easy to follow, from uploading your invoice and receiving parcel photos through to repacking, customs paperwork, DHL collection, and final delivery. We’re also especially pleased to hear that Jamie was helpful throughout your experience — we’ll be sure to pass your kind words on to him.

Thank you for choosing Forward2me and for trusting us with your first forwarding experience. We look forward to helping you again in the future!

JHE was awesome! Answered all my questions and never got frustrated lol! Took the time to reassure me and I greatly appreciate that! Thank you JHE!

Thank you so much for your lovely feedback! We’re thrilled to hear that JHE was able to answer all your questions and provide the reassurance you needed. We’ll be sure to share your kind words with JHE — he’ll be delighted to know his patience and support made such a positive difference!

I switched from MyUS.com to Forward2me a few months ago and I’m glad I did. Way better customer service and clearer ordering process. May be a bit cheaper too. In addition to a US address, having a European and Japan based address is useful too. Very happy and would recommend.

Thank you so much for your fantastic feedback! ⭐ We’re delighted to hear that switching to Forward2me has been a positive experience for you and that you’ve found our customer service and ordering process clearer and more helpful.

It’s great to hear that having access to addresses in the US, Europe, and Japan has been useful for your shopping needs. We truly appreciate your recommendation and are so happy to have you as part of the Forward2me community!

Many thanks to Wens for understanding my needs, I have really appreciated it.

Thank you so much for your kind words! We’re delighted to hear that Wens understood your needs and was able to provide the support you needed.

We’ll make sure to pass your lovely feedback on to Wens.

Aimee was very efficient in the support she provided me.

Thank you so much for your kind feedback! We’re delighted to hear that you found Aimee’s support efficient and helpful.

We’ll be sure to share your lovely feedback with Aimee.

The support desk was proactive and answered my queries expeditiously. Jus was the one liaising and he was superb.

Thank you so much for your wonderful feedback! We’re delighted to hear that you found our support desk proactive and responsive.

It’s especially great to hear that Jus was able to provide such excellent support and make your experience a positive one. We’ll be sure to pass your kind words on to him. 😊

Jamie helped navigate a challenging international import and ensured my product cleared customs without a problem. Excellent service and would use Forward2me again!

Thank you for your kind review. We’re really pleased Jamie was able to help navigate the import and customs process and make sure everything went smoothly. We’ll be sure to pass your feedback and we’d be delighted to help you again in the future.

They will loose your package. I have proof. I think its worth trying to find another fowarding company spending 30 min more. Its not worth loosing your package forever to them. they wont really answer you by email too. It was a UK-France. This company is a scam dont listen to the other positive comment they are bots

We’re sorry you’re unhappy with your experience, but we do need to clarify what has happened with this parcel, as it has not been lost.

The parcel contains prescription medication which was purchased from and dispatched by a supplier in India to our UK warehouse, with the intention of then forwarding it to France. While forward2me can facilitate the forwarding of certain prescription medication where it has been supplied by a UK-regulated provider and the appropriate prescription requirements have been met, we cannot take responsibility for forwarding medication internationally when it has been received into our UK warehouse from outside the UK.

We have contacted you to explain this and, importantly, your parcel is still safely being held by us. We have also offered a straightforward solution: if you provide us with a prepaid label, we can send the parcel to another UK address of your choice. We are currently awaiting your response so that we can help resolve this for you.

We completely understand that this is frustrating when you expected the parcel to be forwarded to France. However, we believe it is important to make clear that your parcel has not been lost, we have not taken your goods, and we have not simply stopped responding. We are holding the parcel and have offered a way for you to receive it within the restrictions that apply to us.

We’re therefore disappointed by the suggestion that forward2me is a scam. We take our customers’ shipments and our responsibilities very seriously, and in this situation we cannot forward medication that has been received into our UK warehouse from outside the UK.

I am incredibly frustrated with forward2me. My tiny 0.23kg package of cat toys has been sitting at their UK Preston warehouse since August 26th. Your automated system slapped a mandatory repack onto my dashboard with a red exclamation mark because of "excess space." However, when I click the combine and repack button, nothing else happens. I just got a generic message stating I was added to a long queue and that it would take time. There was absolutely no mention of a £3 surcharge or any options to pay or move forward. The system just completely locked out all economy shipping, trying to force me to buy expensive DHL Express shipping. When I finally reached out via Zendesk to figure out the hold-up, an agent named Jamie told me I owed a hidden £3 surcharge and had to choose between saving or safety options—NONE of which were ever visible, prompted, or clickable on my dashboard! I replied immediately authorizing the fee and the "repack for saving" choice, and I sent an urgent live chat message. It has been over 48 hours of total radio silence since then. You are holding my tiny package hostage due to your own glitchy website. I am writing this here because your internal support has completely failed me. Manually override my account glitch, apply the £3 fee, and unlock my economy shipping! UPDATE: I have now reviewed your official policy guidelines and discovered that my single 0.23kg package perfectly qualifies for the flat-rate forward2me Lite / Lite X service, which offers a £9.99 fixed worldwide shipping rate. The rules state the package must be under 2kg, under £50 value, and under 90cm in combined dimensions. My package easily meets all of these criteria. Yet, your automated warehouse scanner incorrectly forced a mandatory repack due to 'excess space,' completely glitching my account and blocking this £9.99 economy rate from my checkout screen. To make matters worse, your customer service agent sent me a confusing, highly automated response telling me to select invisible options on my screen that do not exist, while ignoring my direct replies for over 48 hours. I have been using a laptop and a desktop this whole time, and the only option your broken system allows me to see is a predatory DHL Express option for over £40! I should have never been forced into a repack loop for a single package that meets your Lite requirements. I want a manager to manually override this account glitch, clear the repack block, and unlock my rightful £9.99 Lite flat-rate shipping today. This is literally a tiny package with 3 tiny cat balls in it. My gosh I just want this to be over.

We’re sorry for the frustration you’ve experienced and, in particular, for the way the repack requirement and communication were handled.

We have reviewed the shipment and agree that the parcel should not have been placed into a mandatory repack process in the way it was. We appreciate that this made the shipping options available to you confusing, and our communication should have been clearer.

We would also like to clarify the Lite service. While your parcel may meet the size and weight criteria generally associated with Lite, Lite is not an available service to the USA and is therefore not shown as an option for USA shipments on our pricing page. This is because shipments to the USA currently require a service that supports Delivery Duty Paid (DDP), and our postal Lite service does not currently have the functionality to provide this.

We’re sorry that this wasn't made clear when you contacted us and that you were left frustrated by the options presented to you. We certainly don't want any customer to feel that they are being pushed towards a more expensive service without an explanation.

We’re contacting you directly to look at the alternative services available for your parcel and find the most appropriate and economical option for getting your cat toys to you.

We appreciate that you have had to spend far too much time chasing what should have been a straightforward shipment, and we’re sorry for that experience. We hope we can put this right for you.

Aimee always helps me out a lot when I have questions. I got in touch with her about a parcel at the UK warehouse and she sorted it out for me quickly and clearly.

Thank you so much for your kind feedback! 😊 I’m really glad I could help and get everything sorted for you quickly. It’s always a pleasure to assist, and we really appreciate you taking the time to share your experience!

JHE help answer all my questions and guided me through the process. The Warehouse in Schwedt, Germany where also very helpful in getting this dangerous goods package ready for shipment. I would like to thank all who were involved in helping me get this shipment sent.

Thank you for your kind review. We’re really pleased to hear that JHE was able to answer your questions and guide you through the process, and that the warehouse team could help get your dangerous goods shipment ready. We’ll make sure everyone involved sees your lovely feedback.

I want to thank Joyce of the York House warehouse in the UK for such amazing customer service. A package of mine went missing and she spent the time to locate it and get is shipped out. I always appreciate those that go above and beyond and Joyce certainly did for me! Thank you, Joyce!

KD

The delivery service was really great. Straightforward and prompt. The delivery showed up right away. Thank you!

Thank you so much for your wonderful 5-star review! ⭐

We’re delighted to hear that your delivery was straightforward, prompt, and arrived quickly. It’s exactly the experience we aim to provide at forward2me.

Very good experience with Rose. Got my package from the UK to France.Thank you so much!

Thank you so much for your lovely review! ⭐

We’re delighted to hear that you had a great experience with Rose and that your package made it safely from the UK to France. We’ll be sure to share your kind feedback with Rose!

GL

My experience was fantastic! Great service, timely shipping. Timely delivery. I would definitely use again, and recommend to others.

Thank you so much for your fantastic review! ⭐

We’re thrilled to hear that you were happy with our service, from timely shipping to prompt delivery. It means a lot to know you’d choose forward2me again and recommend us to others!

Had a great and pleasant experience with Joyce, sharing professional and clear information.

Thank you so much for your wonderful feedback! ⭐

We’re delighted to hear that you had such a great experience with Joyce. Providing clear, professional, and helpful support is exactly what we aim for, and we’ll be sure to share your kind words with her.

Joyce was Swift and pleasant! She is definitely an Asset to Forward2me!

Thank you so much for your fantastic feedback! ⭐

We’re thrilled to hear that Joyce provided such swift and pleasant service. Your kind words mean a lot, and we’ll be sure to pass them on to her — we’re very lucky to have her on the team!

I had a great experience with Forward2Me's UK warehouse. My shipment was pending customs clearance, and Rose was very helpful and professional throughout the process. She clearly explained what information was needed and helped me resolve the issue. Thank you, Rose, for your excellent customer service!

Thank you so much for your wonderful review! ⭐

We’re delighted to hear that Rose was able to assist you with your shipment and make the customs clearance process a little easier. Providing clear guidance and professional support when issues arise is something we really value.

We’ll be sure to share your kind words with Rose. Thank you for choosing forward2me, and we hope to assist you again in the future!

Great Team at the US warehouse, NICA was a very friendly and a huge help regarding my issue(:

We’re delighted to hear that Nica was friendly and helpful in assisting you with your issue. We’ll make sure your feedback is shared with Nica and the team at our US warehouse.

I have been using different forwarding services for 12+ years. forward2me is the best I have tried. Rica, Maricris and the UK team are great communicators and remained pleasant despite my frustration regarding their PayPal security procedure. I then paid via credit card and it quick and simple. I had an item shipped from the UK to the USA, the website is clear and easy to understand. I appreciated that I was not subjected to social/political messages and agendas while using their website. The website is well done without excessive and annoying animations and waste of screen. Access to timely order status, updates, and other account information is top notch. I paid for repack service, the packaging for my electronic item was incredibly well done. Very professional and obviously not rushed. Very impressive. Overall this company seems to strive for excellence. I have an account with another company that I have used numerous times in the past to purchase from Japan with shipping to USA. In the future I will use forward2me for all of my forwarding needs. Thank you for your efforts to be a step above the competition, it shows.

Thank you so much for such a detailed and thoughtful review. It means a great deal to us, particularly coming from someone with so much experience using parcel forwarding services.

We are delighted to hear that Rica and Maricris were able to support you throughout the process, even when you were understandably frustrated by our PayPal security procedure. We appreciate your patience while we completed the necessary checks and are pleased that paying by credit card was quick and straightforward.

It is also wonderful to hear your feedback about our website, communication, account updates and the repacking service. Our teams work hard to make the process as clear and straightforward as possible, and we are especially pleased that you were impressed with the care taken when repacking your electronic item.

We will make sure your kind comments are shared with Rica, Maricris and the wider UK warehouse team. Thank you again for recognising the effort our teams put into providing a service that goes above and beyond. We truly appreciate your trust and look forward to helping with your future shipments.

Worst service ever; over 150+ dollars to ship a package won’t ever use this service or recommend again.

Thank you for providing your email address. I’m sorry we haven’t been able to identify your account from the information provided so far, and I appreciate this may be frustrating, particularly if you’re contacting us about an issue that needs resolving.

We’ve checked our records, but unfortunately we can’t find a registered customer account that matches the details in your email. We also don’t have enough information to identify the name or account the enquiry relates to.

If you could provide your full name and account number by replying to us directly, we’ll be happy to look into your query further and find out how we can assist you.

Excellent service

had a great experience with Forward2Me, especially thanks to Jus from the Germany warehouse. I recently had an issue with one of my packages, and Jus was incredibly helpful throughout the entire process. He handled the situation professionally and was very prompt in keeping me updated every step of the way until everything was fully resolved.
It was really reassuring to have someone actively following up rather than leaving me wondering what was happening. Jus provided excellent customer service and made what could have been a stressful situation much easier to deal with.

Thank you for taking the time to share your experience and for your 5-star review.

We are delighted to hear that Jus was able to support you and keep you updated throughout the process. We understand how stressful it can be when there is an issue with a package, so it is great to know that his communication and follow-up helped make the situation easier to deal with.

We will make sure your kind feedback is passed on to Jus. Thank you again for choosing forward2me.

This was my first experience with a forwarding service and the quick replies, attention to all my requests, and perfectly packed goods encouraged me to write a review. I had a large package shipped from the UK to their UK warehouse for shipment to the US. They repackaged everything to optimize pricing and were beyond accommodating. Elvie was my contact and I can't say enough great things about my experience!

Thank you so much for this wonderful review.

We're delighted to hear your first experience with a forwarding service was such a positive one. It's great to know the repackaging service helped optimize your shipping costs, and we'll be sure to pass your kind words along to Elvie — she'll be thrilled to hear she made such a great impression.

Thanks again for taking the time to share your experience, and welcome to Forward2Me.

Joyce with customer service at the UK warehouse was super helpful! It was my first time using the service and I was in a pinch to get a gift to the US in time for a birthday. So I asked way too many questions each step of the way but they were always answered very clearly and quickly!

Thank you so much for your lovely review. We’re delighted to hear that Joyce was able to help make your first experience with forward2me a smooth one, especially with the added pressure of getting a birthday gift to the US on time.

There’s no such thing as asking too many questions, and we’re really pleased that Joyce was able to provide clear and prompt answers at every step. We’ll be sure to pass your kind feedback on to her.

Thank you for choosing forward2me, and we hope we can help you again in the future.

I had probably one of the most complicated and tiring shipping processes, since what I bought couldn't be shipped to my location and I decided to use the forward2me services to be able to get the item. But of course, the process wasn't that easy. Just when I was about to send the item to my location, I learned about the drastically high taxes for imports into my country. So I had to send the item back to the company, but they had specific requests for the item to be returned, which had to be done by the forward2me team.

Now, why did I explain all of this? You probably got tired and bored reading all of this, and then think about actually experiencing all of this. Well, I wouldn't be able to manage all of this, if it wasn't for Joyce in the UK Warehouse. She was there from day 1 and helped me through all my stupid questions. Workers with friendliness and empathy like that don't exist anymore, at least not in my experience. I wish Joyce all the best and urge the company to upgrade her pay!

Thank you so much for taking the time to share such a detailed review. It certainly sounds like you had a particularly complicated shipping journey, so we’re really pleased that Joyce was there to support you throughout the process.

We’re especially happy to hear that she was able to answer all your questions, guide you through the different options and make what sounds like a very frustrating situation a little easier. We’ll make sure your lovely feedback is passed on to Joyce — I’m sure it will mean a great deal to her.

Thank you again for your kind words and for choosing forward2me. We really appreciate your support.