Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
28 July 2026
Unknown Shipment Details
Very Good company. The staff is very nice and supportive.
Unverified Customer
27 July 2026
Unknown Shipment Details
Rose from Uk location was fantastic. Rose notified me of a potential delay in the shipment and solved it right away and let me know that the shipment was back on schedule. Thanks Rose
Unverified Customer
27 July 2026
Unknown Shipment Details
These guys are super professionals.
I tested them with on Germany-UK service, one item first, 3 after and 15 parcels combined and repacked...I received the parcel exactly how I need it: clean and very safe packed.
I'm very glad I found them.
Very good and clear communication, on website and email. Their customer service is one of the best i interacted lately, they respond to your query excluding templates and personalizing the responses.
They have fair prices on their services, helping indirectly my business and I consider it already my collaborator.
Well done guys! And thank you!
I tested them with on Germany-UK service, one item first, 3 after and 15 parcels combined and repacked...I received the parcel exactly how I need it: clean and very safe packed.
I'm very glad I found them.
Very good and clear communication, on website and email. Their customer service is one of the best i interacted lately, they respond to your query excluding templates and personalizing the responses.
They have fair prices on their services, helping indirectly my business and I consider it already my collaborator.
Well done guys! And thank you!
Unverified Customer
27 July 2026
Unknown Shipment Details
Very disappointing experience. Before the delivery, I contacted Forward2Me to ensure everything was in order and informed them that I was aware customs duties had to be paid. I was told that, if necessary, their warehouse team could initially cover the customs charges and I would be notified to reimburse them. However, the customs duties could only be paid in cash at the time of delivery. Instead of accepting the package and handling the payment as indicated, the package was refused and returned. This directly contradicted the assurances I had received from customer service and resulted in me losing my order. I expected much better communication and coordination from a forwarding service.
Thank you for sharing your feedback, and we are truly sorry for the disappointing experience you had with your shipment.
We understand your frustration, particularly as you contacted us in advance and were advised that the warehouse team may be able to initially cover the customs charges and that you could reimburse us afterwards. We appreciate that this understandably led you to expect that your parcel would be accepted upon delivery.
Unfortunately, the customs charges for your shipment required payment in cash at the time of delivery, and our warehouse was unable to make this payment on your behalf. We acknowledge that this was not clearly communicated to you beforehand, and we sincerely apologise for the confusion and inconvenience this caused.
Moving forward, we cannot guarantee that our warehouse will have cash available to pay these charges on your behalf. If the courier requires cash payment upon delivery and the charges cannot be settled, the parcel may be refused and returned to the sender.
To avoid any delays or issues with delivery, we recommend arranging for any applicable customs charges to be paid in advance where possible, or selecting a delivery service that allows duties and taxes to be prepaid.
Thank you for your understanding.
We understand your frustration, particularly as you contacted us in advance and were advised that the warehouse team may be able to initially cover the customs charges and that you could reimburse us afterwards. We appreciate that this understandably led you to expect that your parcel would be accepted upon delivery.
Unfortunately, the customs charges for your shipment required payment in cash at the time of delivery, and our warehouse was unable to make this payment on your behalf. We acknowledge that this was not clearly communicated to you beforehand, and we sincerely apologise for the confusion and inconvenience this caused.
Moving forward, we cannot guarantee that our warehouse will have cash available to pay these charges on your behalf. If the courier requires cash payment upon delivery and the charges cannot be settled, the parcel may be refused and returned to the sender.
To avoid any delays or issues with delivery, we recommend arranging for any applicable customs charges to be paid in advance where possible, or selecting a delivery service that allows duties and taxes to be prepaid.
Thank you for your understanding.
Unverified Customer
26 July 2026
Unknown Shipment Details
I was a client of this terrible company and I used their USA warehouse. I have worked with 5-6 other forward companies and I can say that forward2me is the WORSE BY FAR.
More than 3 WEEKS to finish a consolidation!
More than 10 days to answer to a ticket!
On top of that, they lost a video game and I had to wait 1 more month to get compensation for that
If you want to have peace of mind CHOOSE ANOTHER FORWARD COMPANY!
More than 3 WEEKS to finish a consolidation!
More than 10 days to answer to a ticket!
On top of that, they lost a video game and I had to wait 1 more month to get compensation for that
If you want to have peace of mind CHOOSE ANOTHER FORWARD COMPANY!
Hi Ioannis,
Thank you for taking the time to share your feedback.
We are truly sorry to hear about your experience with our USA warehouse, as well as the delays you faced with your consolidation request, ticket responses, and the missing item claim. We hold ourselves to a much higher standard, and we acknowledge that our processing and communication turn-around times fell far short of your expectations—and our own. While we are glad our team was able to process compensation for the missing item, we completely understand your frustration regarding how long the overall process took.
Your feedback has been escalated directly to our operations and customer experience management teams so we can address these bottlenecks and operational errors. Although we regret losing your business, we appreciate the opportunity to learn from this and improve our service.
We wish you all the best with your future shipping needs.
Thank you for taking the time to share your feedback.
We are truly sorry to hear about your experience with our USA warehouse, as well as the delays you faced with your consolidation request, ticket responses, and the missing item claim. We hold ourselves to a much higher standard, and we acknowledge that our processing and communication turn-around times fell far short of your expectations—and our own. While we are glad our team was able to process compensation for the missing item, we completely understand your frustration regarding how long the overall process took.
Your feedback has been escalated directly to our operations and customer experience management teams so we can address these bottlenecks and operational errors. Although we regret losing your business, we appreciate the opportunity to learn from this and improve our service.
We wish you all the best with your future shipping needs.
Unverified Customer
26 July 2026
Unknown Shipment Details
I was a client of this terrible company and I used their USA warehouse. I have worked with 5-6 other forward companies and I can say that forward2me is the WORSE BY FAR.
More than 3 WEEKS to finish a consolidation!
More than 10 days to answer to a ticket!
On top of that, they lost a video game and I had to wait 1 more month to get compensation for that
If you want to have peace of mind CHOOSE ANOTHER FORWARD COMPANY!
More than 3 WEEKS to finish a consolidation!
More than 10 days to answer to a ticket!
On top of that, they lost a video game and I had to wait 1 more month to get compensation for that
If you want to have peace of mind CHOOSE ANOTHER FORWARD COMPANY!
Unverified Customer
26 July 2026
Unknown Shipment Details
Nica was very helpful. Great support, thank you!
Thank you so much for your kind feedback! We're delighted to hear that Nica was very helpful and provided great support. We'll be sure to pass your lovely feedback on to her. 😊
Unverified Customer
25 July 2026
Unknown Shipment Details
In my experience it is all very well reading reviews of how well things work. What really interest me, and is the real measure of a business, is what happens when there are problems, when things do not go according to plan. How well do the systems and people work then at resolving the problems?
My experience with Forward2Me in Japan and Nica in Customer experience fall into this category.
I ordered some Pilot fountain pens and some Iroshizuku inks from Amazon in Japan. There are much cheaper in Japan rather than buying in the UK, however Amazon will not ship direct.
The initial part of the transaction, from setting up the account with Forward2Me and then Amazon shipping to my “account” were flawless. Instruction Forward2Me to then ship onto me initially was also flawless. But, there was a problem with the paperwork they provided and DHL in Tokyo put the shipment on hold asking for Material Safety Data Sheets, and then requiring a change to the waybill showing that the inks were safe for air travel. Of course they are, but paperwork must be correct.
Unfortunately, despite Nica’s interventions, this revised requirement was not met in time by Forward2Me and the items were returned from DHL back to my account at Forward2Me. After further conversations and with Nica’s and Forward2Me’s to figure out exactly what paperwork was needed for the next delivery attempt was fast. From leaving Forward2Me in Tokyo to arriving in Wales at the delivery address was just 48 hours.
So, at the beginning of this review I mentioned how well do the systems and people work when things don't work is, for me, an important measure of a business's teams. My experience with Nica, and Forward 2Me is that they are capable of working to resolve an unusual problem. In an ideal world, it would have been resolved before being returned to Forward2Me from DHL, thus saving several days. However, I am grateful to both Nica and the team at Forward2Me for working together to resolve this for me, and I will happily use them in the future.
My experience with Forward2Me in Japan and Nica in Customer experience fall into this category.
I ordered some Pilot fountain pens and some Iroshizuku inks from Amazon in Japan. There are much cheaper in Japan rather than buying in the UK, however Amazon will not ship direct.
The initial part of the transaction, from setting up the account with Forward2Me and then Amazon shipping to my “account” were flawless. Instruction Forward2Me to then ship onto me initially was also flawless. But, there was a problem with the paperwork they provided and DHL in Tokyo put the shipment on hold asking for Material Safety Data Sheets, and then requiring a change to the waybill showing that the inks were safe for air travel. Of course they are, but paperwork must be correct.
Unfortunately, despite Nica’s interventions, this revised requirement was not met in time by Forward2Me and the items were returned from DHL back to my account at Forward2Me. After further conversations and with Nica’s and Forward2Me’s to figure out exactly what paperwork was needed for the next delivery attempt was fast. From leaving Forward2Me in Tokyo to arriving in Wales at the delivery address was just 48 hours.
So, at the beginning of this review I mentioned how well do the systems and people work when things don't work is, for me, an important measure of a business's teams. My experience with Nica, and Forward 2Me is that they are capable of working to resolve an unusual problem. In an ideal world, it would have been resolved before being returned to Forward2Me from DHL, thus saving several days. However, I am grateful to both Nica and the team at Forward2Me for working together to resolve this for me, and I will happily use them in the future.
Thank you so much for taking the time to share such detailed and thoughtful feedback. We truly appreciate your kind words about Nica and the wider Forward2me team.
We completely agree that the real test of a service is how a team responds when things don't go according to plan. While we're sorry that the initial paperwork issue caused delays and resulted in your shipment being returned to our Japan warehouse, we're very pleased that Nica and the team were able to work with you to understand the requirements, resolve the issue, and get your shipment safely delivered to Wales within 48 hours.
We'll be sure to share your feedback with Nica, as we're sure she'll be delighted to know how much you appreciated her support. Thank you again for your patience and for choosing Forward2me. We look forward to helping you again in the future!
We completely agree that the real test of a service is how a team responds when things don't go according to plan. While we're sorry that the initial paperwork issue caused delays and resulted in your shipment being returned to our Japan warehouse, we're very pleased that Nica and the team were able to work with you to understand the requirements, resolve the issue, and get your shipment safely delivered to Wales within 48 hours.
We'll be sure to share your feedback with Nica, as we're sure she'll be delighted to know how much you appreciated her support. Thank you again for your patience and for choosing Forward2me. We look forward to helping you again in the future!
Jamie Kristenson
25 July 2026
FedEx Regional Economy
JK
Not 5 because it was a little confusing how to manage all the things. But overall good service and good customer care.
Unverified Customer
24 July 2026
Unknown Shipment Details
Tracy is a superhero. She managed to get all refunds for me. Thank you.
Thank you so much for your wonderful feedback! We're thrilled to hear that Tracy was able to help you secure all your refunds. We'll be sure to pass your kind words on to her — we're sure she'll be delighted to hear them! 😊
Unverified Customer
24 July 2026
Unknown Shipment Details
it was fast response . friendly to help and genuinely saved me from a scare when i put thr wrong address
Thank you so much for your kind feedback! We're delighted to hear that our team was able to respond quickly, provide friendly support, and help resolve the issue when you entered the wrong address. We're so glad we could save you from the scare! 😊
Unverified Customer
24 July 2026
Unknown Shipment Details
Pretty great service, had an issue with one of the labels, Elvie at the Preston warehouse sorted it out for me in record time. Thank you!!
Thanks for the great feedback. Glad Elvie could get that label issue sorted quickly for you. We'll make sure she knows how much it's appreciated. Thanks for choosing Forward2Me.
Yehonatan Wasserman
24 July 2026
FedEx International Priority
YW
A little confusing ui but other than that it was smooth
Thank you for sharing your feedback. We’re pleased to hear that, despite finding the user interface a little confusing, your overall experience was smooth.
We appreciate you highlighting this, as customer feedback helps us identify areas where we can continue to improve and make our service even easier to use.
Thank you for choosing forward2me, and we hope to provide an even better experience next time.
We appreciate you highlighting this, as customer feedback helps us identify areas where we can continue to improve and make our service even easier to use.
Thank you for choosing forward2me, and we hope to provide an even better experience next time.
Wouter Baan
24 July 2026
FedEx Regional Economy
WB
Everything went welk, as expected!
Thank you for taking the time to share your feedback. We’re delighted to hear that everything went well and that you found our communication clear and helpful.
Providing a smooth and reliable service is our priority, so it’s great to know that your experience met your expectations.
Thank you for choosing forward2me, and we appreciate your kind review.
Providing a smooth and reliable service is our priority, so it’s great to know that your experience met your expectations.
Thank you for choosing forward2me, and we appreciate your kind review.
Unverified Customer
23 July 2026
Unknown Shipment Details
Customer service is amazing! They handled my issue kindly, patience, stayed until I was satisfied. Forward 2 me US warehouse, their support team "Honey" has very good staff.
My issue was, I picked their service for a package to be received by them cause I couldn't place the order and set my own real address, region wasn't available.
After my package arrived to their warehouse, the Last-Mile carrier left the package right outside the building, in the mail-box. I believe this happened cause the warehouse was closed (On Sunday). And somehow they didn't find any package for me with the said Tracking number(s).
Yet they did not leave me alone, they explained to me what happened to my package, they tried to find it and no success.
So kind from them, they offered me a nice option, a refund of the item's value, fully.
Even though I don't or cannot blame them, and the fact I was left behind by all the other partners associated (Such the last-mile carrier!), I got the refund by Forward 2 Me, and I'm more than satisfied after all.
I may have been upset cause I waited very long as it was a pre order plaved since May and only received updates early July, but after this kind offer I can say Forward 2 Me US's Honey team has done their job to the maximum, one of the best services I ever had in my life!
Thanks 🍯 !
My issue was, I picked their service for a package to be received by them cause I couldn't place the order and set my own real address, region wasn't available.
After my package arrived to their warehouse, the Last-Mile carrier left the package right outside the building, in the mail-box. I believe this happened cause the warehouse was closed (On Sunday). And somehow they didn't find any package for me with the said Tracking number(s).
Yet they did not leave me alone, they explained to me what happened to my package, they tried to find it and no success.
So kind from them, they offered me a nice option, a refund of the item's value, fully.
Even though I don't or cannot blame them, and the fact I was left behind by all the other partners associated (Such the last-mile carrier!), I got the refund by Forward 2 Me, and I'm more than satisfied after all.
I may have been upset cause I waited very long as it was a pre order plaved since May and only received updates early July, but after this kind offer I can say Forward 2 Me US's Honey team has done their job to the maximum, one of the best services I ever had in my life!
Thanks 🍯 !
Thank you so much for taking the time to share your experience and for your kind words about Honey and our Customer Experience team.
We're genuinely sorry that your pre-order journey ended with the last-mile carrier leaving your parcel outside our warehouse when we were closed. We understand how disappointing that must have been, especially after waiting since May for your item to finally arrive.
Although the circumstances were outside of our control, we believe that great customer service means taking ownership wherever we can. We're delighted that Honey kept you informed throughout the investigation and was able to find a resolution that left you satisfied.
For future shipments, we'd also recommend choosing a delivery service that operates during normal business hours wherever possible. Mainstream couriers such as FedEx, UPS and DHL are generally the best option, as they typically deliver while our warehouse is open. If available, selecting a signature-on-delivery service also helps ensure your parcel is handed directly to a member of our warehouse team rather than being left unattended. We also recommend avoiding delivery options that may attempt delivery outside of business hours, such as evenings, Sundays or public holidays.
At forward2me, we know that international shopping is built on trust. Whether it's providing customers with a delivery address overseas, helping locate missing parcels or resolving unexpected issues, our goal is always to make the experience as straightforward and stress-free as possible.
Thank you once again for your recommendation and for recognising Honey's dedication. We'll be sure to share your wonderful feedback with her and the entire US team. We look forward to helping you shop from around the world again soon.
We're genuinely sorry that your pre-order journey ended with the last-mile carrier leaving your parcel outside our warehouse when we were closed. We understand how disappointing that must have been, especially after waiting since May for your item to finally arrive.
Although the circumstances were outside of our control, we believe that great customer service means taking ownership wherever we can. We're delighted that Honey kept you informed throughout the investigation and was able to find a resolution that left you satisfied.
For future shipments, we'd also recommend choosing a delivery service that operates during normal business hours wherever possible. Mainstream couriers such as FedEx, UPS and DHL are generally the best option, as they typically deliver while our warehouse is open. If available, selecting a signature-on-delivery service also helps ensure your parcel is handed directly to a member of our warehouse team rather than being left unattended. We also recommend avoiding delivery options that may attempt delivery outside of business hours, such as evenings, Sundays or public holidays.
At forward2me, we know that international shopping is built on trust. Whether it's providing customers with a delivery address overseas, helping locate missing parcels or resolving unexpected issues, our goal is always to make the experience as straightforward and stress-free as possible.
Thank you once again for your recommendation and for recognising Honey's dedication. We'll be sure to share your wonderful feedback with her and the entire US team. We look forward to helping you shop from around the world again soon.
Unverified Customer
23 July 2026
Unknown Shipment Details
I would like to express my sincere appreciation for the excellent service I received when transporting a heavy mirror from England to Norway.
The mirror weighed almost 30 kg and arrived in Norway without a single scratch. This was only possible because of the outstanding work done in repackaging and securing the mirror, ensuring it was protected throughout the journey.
In addition, the customer service was friendly and professional. I received great support from Wens in the UK, who was knowledgeable, helpful, and efficient throughout the process.
Thank you for making what could have been a stressful shipment such a smooth and successful experience. I highly recommend your services.
Ro Ro from Norway
The mirror weighed almost 30 kg and arrived in Norway without a single scratch. This was only possible because of the outstanding work done in repackaging and securing the mirror, ensuring it was protected throughout the journey.
In addition, the customer service was friendly and professional. I received great support from Wens in the UK, who was knowledgeable, helpful, and efficient throughout the process.
Thank you for making what could have been a stressful shipment such a smooth and successful experience. I highly recommend your services.
Ro Ro from Norway
Thank you so much for your fantastic 5-star review and for taking the time to share your experience.
We're delighted to hear that your mirror arrived safely in Norway and in perfect condition. Shipping larger, heavier, and fragile items internationally requires careful preparation, and our warehouse teams take great care to ensure items are properly assessed, repackaged, and protected for their journey.
We're especially pleased that Wens was able to support you throughout the process and provide the friendly, professional service we strive for. We'll be sure to share your kind words with him and the wider UK team.
At forward2me, we understand that sending valuable or unusual items overseas can feel daunting. Our goal is to make international shipping simple and reliable, offering expert support, secure handling, and access to trusted global courier services to help customers send items around the world with confidence.
Thank you again for recommending forward2me. We truly appreciate your trust and hope to assist you with your future international shipments.
We're delighted to hear that your mirror arrived safely in Norway and in perfect condition. Shipping larger, heavier, and fragile items internationally requires careful preparation, and our warehouse teams take great care to ensure items are properly assessed, repackaged, and protected for their journey.
We're especially pleased that Wens was able to support you throughout the process and provide the friendly, professional service we strive for. We'll be sure to share your kind words with him and the wider UK team.
At forward2me, we understand that sending valuable or unusual items overseas can feel daunting. Our goal is to make international shipping simple and reliable, offering expert support, secure handling, and access to trusted global courier services to help customers send items around the world with confidence.
Thank you again for recommending forward2me. We truly appreciate your trust and hope to assist you with your future international shipments.
John Ridge
23 July 2026
FedEx International Economy
JR
Forward2me helped with an order shipping from Xero Shoes' European web site. Their process was easy to follow and they did an excellent job answering questions I had on the status as the order progressed from Czechia to Poland and on to the U.S.
Thank you so much for your fantastic 5-star review.
We're delighted to hear that your experience with forward2me was straightforward from start to finish and that our Customer Experience team was able to keep you informed throughout your shipment's journey.
Helping customers shop from retailers that don't normally ship internationally is exactly what we're here for. Whether it's receiving purchases from Europe, the UK, the USA, Japan or beyond, our goal is to make cross-border shopping simple, transparent and hassle-free, with tracking and support every step of the way.
Thank you again for choosing forward2me and for trusting us with your shipment. We hope to help you unlock even more international shopping opportunities in the future. Happy shopping.
We're delighted to hear that your experience with forward2me was straightforward from start to finish and that our Customer Experience team was able to keep you informed throughout your shipment's journey.
Helping customers shop from retailers that don't normally ship internationally is exactly what we're here for. Whether it's receiving purchases from Europe, the UK, the USA, Japan or beyond, our goal is to make cross-border shopping simple, transparent and hassle-free, with tracking and support every step of the way.
Thank you again for choosing forward2me and for trusting us with your shipment. We hope to help you unlock even more international shopping opportunities in the future. Happy shopping.
Unverified Customer
22 July 2026
Unknown Shipment Details
Elvie is a fantastic customer service team member of Germany warehouse and helped me through a long process to get things going smoothly for me. I can’t Thank You enough for exceeding my expectations for a perfect customer service experience.
Thank you so much for your wonderful 5-star review.
We're thrilled to hear how much Elvie supported you and helped make your experience a smooth and successful one. We understand that international shipping can sometimes involve a number of steps, and our team is always here to guide customers through the process and provide reassurance along the way.
Elvie and the team at our Germany warehouse take great pride in delivering a personal and helpful service, ensuring that every shipment is handled with care and that customers feel supported throughout their journey. We'll be sure to share your kind words with Elvie, as recognition like this means a great deal to our team.
At forward2me, our mission is to make global shopping and shipping simple, giving customers access to products from around the world while providing expert support whenever they need it.
Thank you again for choosing forward2me and for taking the time to recognise Elvie's exceptional service. We look forward to helping you with your future international shopping and shipping needs.
We're thrilled to hear how much Elvie supported you and helped make your experience a smooth and successful one. We understand that international shipping can sometimes involve a number of steps, and our team is always here to guide customers through the process and provide reassurance along the way.
Elvie and the team at our Germany warehouse take great pride in delivering a personal and helpful service, ensuring that every shipment is handled with care and that customers feel supported throughout their journey. We'll be sure to share your kind words with Elvie, as recognition like this means a great deal to our team.
At forward2me, our mission is to make global shopping and shipping simple, giving customers access to products from around the world while providing expert support whenever they need it.
Thank you again for choosing forward2me and for taking the time to recognise Elvie's exceptional service. We look forward to helping you with your future international shopping and shipping needs.
Gilad Ben jospeh
22 July 2026
FedEx Connect Plus
GBJ
Bad. You are just bad company.
We're sorry that your experience did not meet your expectations. At forward2me, we're committed to providing reliable international shipping with transparent pricing and clear information throughout the shipping process. Customs duties and taxes are set by the importing country's authorities and are separate from our shipping charges.
We understand that unexpected costs can be frustrating, and we're always happy to answer questions before a shipment is dispatched. If you'd like us to review your shipment in more detail, please contact our Customer Experience team and we'll be pleased to help.
We understand that unexpected costs can be frustrating, and we're always happy to answer questions before a shipment is dispatched. If you'd like us to review your shipment in more detail, please contact our Customer Experience team and we'll be pleased to help.
Unverified Customer
21 July 2026
Unknown Shipment Details
I am SO pleased with this service. What a life saver. I had an item I wanted from ebay that had a seller in the UK who didn't have shipping to the US. Found this via some Google searches and research looked good so tried it out. Super easy to sign up and get your own UK address to use. (Which felt super cool, by the way.) When my item arrived there, the system emailed me to let me know and gave me options for the shipping. The system emailed me to keep me updated on the status and where my package was in the queue. I was impressed with how fast my item moved forward. So anyway I got my item today and it was packaged beeeeauuutifully and securely. I had no trouble opening it. This was EXPERT packaging. Anyway I couldn't be more pleased and know exactly what to do if I need anything forwarded! Yippee!! 💕💕💕💕💕💕
Unverified Customer
21 July 2026
Unknown Shipment Details
Rose was so communicative, helpful, attentive, and did a great job helping me with forwarding a package internationally :)
Unverified Customer
21 July 2026
Unknown Shipment Details
I've had deliveries from my USA & Japan addresses in the last few days and have to say the service is superb. My items were registered to my account within hours of arrival, I pressed a button to consolidate and both were complete and ready to pay in less than 24 hours. They don't rip you off with shipping prices like other forwarding addresses. I used DHL for both, they were both on their way the following morning after payment and both shipments only took 2 days to reach the UK. I really couldn't ask for any more from a forwarding service. I have used the customer service in the past and they reply within a day and are extremely willing to help. After using other companies in the past, I can confidently say Forward2me is the best and I haven't been asked to write this review.
Thank you so much for taking the time to share such a detailed review. We’re thrilled to hear that your recent shipments from our USA and Japan addresses were processed so quickly and that the consolidation and forwarding process worked smoothly for you.
We really appreciate your comments about our shipping options, processing times, and the support provided by our Customer Experience team. Providing a reliable and transparent forwarding service is something we work hard on every day, so it’s fantastic to hear that your experience has been positive.
Thank you for your continued support and for choosing Forward2me. We truly appreciate your recommendation.
We really appreciate your comments about our shipping options, processing times, and the support provided by our Customer Experience team. Providing a reliable and transparent forwarding service is something we work hard on every day, so it’s fantastic to hear that your experience has been positive.
Thank you for your continued support and for choosing Forward2me. We truly appreciate your recommendation.
Unverified Customer
20 July 2026
Unknown Shipment Details
Joyce has been so helpful. I was dealing with a very time sensitive matter, and she was able to get it sorted very quickly. Couldn't recommend more!
Thank you so much for your kind review. We’re delighted to hear that Joyce was able to support you and help resolve your time-sensitive matter so quickly.
We know how important it is to have issues handled efficiently, especially when deadlines are involved, and we’ll be sure to share your lovely feedback with Joyce.
Thank you for choosing Forward2me, and we really appreciate your recommendation.
We know how important it is to have issues handled efficiently, especially when deadlines are involved, and we’ll be sure to share your lovely feedback with Joyce.
Thank you for choosing Forward2me, and we really appreciate your recommendation.
Unverified Customer
19 July 2026
Unknown Shipment Details
Completely disappointing experience. Customer service took several days, sometimes more than a week to respond to questions. Their team was often confused (one of my packages broke, the other took 3 weeks to repack) and their direction was completely misleading. When it finally processed, the actual payment was 60% more than the original quote. Had I known that, I would have gone with another service entirely.
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.
Having reviewed your case, we understand that, while a replacement item was successfully received, our communication during the process did not provide the reassurance and clarity you were looking for. After the original vase arrived damaged, we appreciate that you simply wanted confirmation that the replacement had been checked, was in good condition, and was safe to ship.
We also recognise that there were delays in responding to your queries and that your repack took longer than expected due to a higher-than-usual processing queue at the time. We understand how frustrating this would have been, and we apologise that our communication did not better support you throughout the process.
With regard to the shipping cost, the original estimate was based on the information initially provided. Once the parcel arrived at our warehouse, the final shipping cost was calculated using the actual packed dimensions and weight. As the replacement vase was repacked with additional protective packaging to help ensure it travelled safely, the parcel dimensions increased slightly, which affected the final shipping cost.
I will be contacting you directly to discuss your experience. We appreciate your feedback, as it helps us improve the experience for all of our customers.
Having reviewed your case, we understand that, while a replacement item was successfully received, our communication during the process did not provide the reassurance and clarity you were looking for. After the original vase arrived damaged, we appreciate that you simply wanted confirmation that the replacement had been checked, was in good condition, and was safe to ship.
We also recognise that there were delays in responding to your queries and that your repack took longer than expected due to a higher-than-usual processing queue at the time. We understand how frustrating this would have been, and we apologise that our communication did not better support you throughout the process.
With regard to the shipping cost, the original estimate was based on the information initially provided. Once the parcel arrived at our warehouse, the final shipping cost was calculated using the actual packed dimensions and weight. As the replacement vase was repacked with additional protective packaging to help ensure it travelled safely, the parcel dimensions increased slightly, which affected the final shipping cost.
I will be contacting you directly to discuss your experience. We appreciate your feedback, as it helps us improve the experience for all of our customers.
Unverified Customer
19 July 2026
Unknown Shipment Details
UPDATE: my package just arrived, and it was packaged really well, even better than previous orders I placed. No wasted space, yet well protected.
Just be prepared to face unexpected huge fees!
Even if FOrWARd2ME includes the shipping fees in their invoice, I don’t believe that the Forward2me repacking fees that I paid extra for should have also been included on the invoice, plus my shipping fees with DPD. Or show the customers a better idea of what the end fees are going to be. When I chose between DPD, Hermes, etc, there is no estimate of handling fees etc, so you are really in the dark about this hidden cost - basically doubled what I was expecting.
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I spent less than £96,46 on used items. I paid forward to me £69,50 total for shipping to Germany. Now I am paying €66 in import fees because Foward2me put my shipping costs into the invoice, and listed every puzzle and book separately, & I am being charged €3 per item, instead of €3 per item number. This is crazy, I am paying more than double in the end. I asked for help and was told to contact the shipping company directly. I thought that is why I pay Forward2me, because they know how to deal with these shipping companies.
This is one too many times, sadly I think I cannot afford to use these guys anymore, I will probably try another company.
Last time they forgot to add a £1 mug in my order- they did ship it to me free, but I got stuck with an extra €16 duty fee for my £1 mug, because it came in separately from my original order.
Just be prepared to face unexpected huge fees!
Even if FOrWARd2ME includes the shipping fees in their invoice, I don’t believe that the Forward2me repacking fees that I paid extra for should have also been included on the invoice, plus my shipping fees with DPD. Or show the customers a better idea of what the end fees are going to be. When I chose between DPD, Hermes, etc, there is no estimate of handling fees etc, so you are really in the dark about this hidden cost - basically doubled what I was expecting.
————-
I spent less than £96,46 on used items. I paid forward to me £69,50 total for shipping to Germany. Now I am paying €66 in import fees because Foward2me put my shipping costs into the invoice, and listed every puzzle and book separately, & I am being charged €3 per item, instead of €3 per item number. This is crazy, I am paying more than double in the end. I asked for help and was told to contact the shipping company directly. I thought that is why I pay Forward2me, because they know how to deal with these shipping companies.
This is one too many times, sadly I think I cannot afford to use these guys anymore, I will probably try another company.
Last time they forgot to add a £1 mug in my order- they did ship it to me free, but I got stuck with an extra €16 duty fee for my £1 mug, because it came in separately from my original order.
Thank you for taking the time to share your feedback. We are sorry to hear that your recent experience has left you feeling disappointed.
We completely understand how frustrating it is to receive higher import charges than expected, particularly following the recent changes to EU import regulations.
From 1 July 2026, the EU removed the customs duty exemption for low-value imports from outside the EU. As a result, all shipments are now subject to customs processing, and customs authorities calculate import charges based on the customs value of the shipment, which includes both the value of the goods and the transportation costs. We are required to declare this information accurately, together with an itemised description of the contents, to comply with customs regulations.
We're also sorry to hear that you felt unsupported when you contacted us for assistance. While we cannot change customs assessments made by the destination authorities, we should have taken the time to explain how the charges were calculated and why they had been applied, rather than leaving you feeling that you had been passed elsewhere for answers.
We also appreciate your comments regarding your previous shipment. Although we arranged for the omitted mug to be shipped at no additional shipping cost, we understand that receiving it separately resulted in further import charges, which was understandably frustrating.
Your feedback has been shared with our Customer Experience team so we can review both the advice you were given and how we communicate these recent customs changes. We genuinely appreciate you bringing this to our attention.
We completely understand how frustrating it is to receive higher import charges than expected, particularly following the recent changes to EU import regulations.
From 1 July 2026, the EU removed the customs duty exemption for low-value imports from outside the EU. As a result, all shipments are now subject to customs processing, and customs authorities calculate import charges based on the customs value of the shipment, which includes both the value of the goods and the transportation costs. We are required to declare this information accurately, together with an itemised description of the contents, to comply with customs regulations.
We're also sorry to hear that you felt unsupported when you contacted us for assistance. While we cannot change customs assessments made by the destination authorities, we should have taken the time to explain how the charges were calculated and why they had been applied, rather than leaving you feeling that you had been passed elsewhere for answers.
We also appreciate your comments regarding your previous shipment. Although we arranged for the omitted mug to be shipped at no additional shipping cost, we understand that receiving it separately resulted in further import charges, which was understandably frustrating.
Your feedback has been shared with our Customer Experience team so we can review both the advice you were given and how we communicate these recent customs changes. We genuinely appreciate you bringing this to our attention.
Unverified Customer
19 July 2026
Unknown Shipment Details
This is my second review of Forward2Me, and this one is aimed at business customers, not casual shoppers.
I have been a customer since 2020, and I spend more than $1,500 per month shipping through Forward2Me. My business depends on importing computer hardware, and until recently I was generally satisfied with their service.
However, I have now run into a major issue that has seriously affected my business.
Forward2Me recently marked around 50 of my motherboard shipments as containing batteries because they include a small CR2032 CMOS coin-cell battery. As a result, they refused to allow more than two motherboards per shipment.
What I find difficult to understand is that they allow shipments containing two smartphones, each with a large lithium battery, but they refuse to pack six motherboards together because each motherboard contains a tiny CMOS battery.
To put this into perspective:
1- A typical smartphone battery contains roughly 25–30 times more energy than a CR2032 CMOS battery.
2- In one of Forward2Me's own public Trustpilot responses, they explained that batteries exceeding 100 Wh are classified as dangerous goods.
3- A typical motherboard CMOS battery is only about 0.6 Wh, which is around 160 times smaller than 100 Wh.
I repeatedly explained that these are tiny pre-installed CMOS batteries, not loose batteries, power banks, or laptop batteries. I also pointed out that I have successfully shipped many motherboards through Forward2Me over the years without any problems.
I even offered to accept full responsibility if any shipment was returned or incurred additional costs.
Unfortunately, every request was rejected without any practical solution.
I completely understand that shipping companies must follow regulations, and I am not asking them to break any rules. What disappointed me is the complete lack of flexibility or willingness to work with a long-term business customer to find an alternative solution.
If you are an occasional customer shipping a few parcels each year, you may never experience this issue.
But if you plan to build a business that depends on Forward2Me, be aware that policy changes like this can have a significant impact on your operations, and in my experience there was very little consideration given to customer loyalty despite several years of business together.
I have been a customer since 2020, and I spend more than $1,500 per month shipping through Forward2Me. My business depends on importing computer hardware, and until recently I was generally satisfied with their service.
However, I have now run into a major issue that has seriously affected my business.
Forward2Me recently marked around 50 of my motherboard shipments as containing batteries because they include a small CR2032 CMOS coin-cell battery. As a result, they refused to allow more than two motherboards per shipment.
What I find difficult to understand is that they allow shipments containing two smartphones, each with a large lithium battery, but they refuse to pack six motherboards together because each motherboard contains a tiny CMOS battery.
To put this into perspective:
1- A typical smartphone battery contains roughly 25–30 times more energy than a CR2032 CMOS battery.
2- In one of Forward2Me's own public Trustpilot responses, they explained that batteries exceeding 100 Wh are classified as dangerous goods.
3- A typical motherboard CMOS battery is only about 0.6 Wh, which is around 160 times smaller than 100 Wh.
I repeatedly explained that these are tiny pre-installed CMOS batteries, not loose batteries, power banks, or laptop batteries. I also pointed out that I have successfully shipped many motherboards through Forward2Me over the years without any problems.
I even offered to accept full responsibility if any shipment was returned or incurred additional costs.
Unfortunately, every request was rejected without any practical solution.
I completely understand that shipping companies must follow regulations, and I am not asking them to break any rules. What disappointed me is the complete lack of flexibility or willingness to work with a long-term business customer to find an alternative solution.
If you are an occasional customer shipping a few parcels each year, you may never experience this issue.
But if you plan to build a business that depends on Forward2Me, be aware that policy changes like this can have a significant impact on your operations, and in my experience there was very little consideration given to customer loyalty despite several years of business together.
Thank you for taking the time to share your feedback and for being a valued customer since 2020. We genuinely appreciate the business you have entrusted to us over the years, and we're sorry to hear about the frustration this situation has caused.
We understand the impact this has had on your business and appreciate that, from your perspective, the restriction appears inconsistent when compared with other electronic devices.
To clarify, the batteries fitted to computer motherboards are lithium metal batteries, which are regulated differently from rechargeable lithium-ion batteries. While the individual batteries are very small, the applicable transport regulations and current carrier requirements relate to the battery type and the number of batteries contained within a package, rather than simply their energy rating.
This is not a change that forward2me has introduced. We are required to comply with the dangerous goods policies of our carrier partners, and at present FedEx has introduced additional restrictions on certain dangerous goods shipments to parts of the Middle East due to operational constraints. These temporary limitations are unfortunately outside of our control.
We have already contacted FedEx to seek clarification on the current restrictions for your destination and are awaiting their confirmation. As soon as we receive an update, we will contact you directly with the outcome and any available shipping options.
We appreciate your patience while we work with our carrier to obtain the most accurate information. We remain committed to finding a compliant solution wherever one is available, but we cannot knowingly ship goods in a way that would breach dangerous goods regulations or our carrier's acceptance criteria.
We understand the impact this has had on your business and appreciate that, from your perspective, the restriction appears inconsistent when compared with other electronic devices.
To clarify, the batteries fitted to computer motherboards are lithium metal batteries, which are regulated differently from rechargeable lithium-ion batteries. While the individual batteries are very small, the applicable transport regulations and current carrier requirements relate to the battery type and the number of batteries contained within a package, rather than simply their energy rating.
This is not a change that forward2me has introduced. We are required to comply with the dangerous goods policies of our carrier partners, and at present FedEx has introduced additional restrictions on certain dangerous goods shipments to parts of the Middle East due to operational constraints. These temporary limitations are unfortunately outside of our control.
We have already contacted FedEx to seek clarification on the current restrictions for your destination and are awaiting their confirmation. As soon as we receive an update, we will contact you directly with the outcome and any available shipping options.
We appreciate your patience while we work with our carrier to obtain the most accurate information. We remain committed to finding a compliant solution wherever one is available, but we cannot knowingly ship goods in a way that would breach dangerous goods regulations or our carrier's acceptance criteria.
Unverified Customer
18 July 2026
Unknown Shipment Details
You're an absolute joke.
Failed every step of the way from using a measuring device to shipping it out.
Item NOT delivered and now doing everything to ignore my messages - FYI there is NO facility to report lost items on their platform.
Failed every step of the way from using a measuring device to shipping it out.
Item NOT delivered and now doing everything to ignore my messages - FYI there is NO facility to report lost items on their platform.
We're sorry to read your review and understand how frustrating it must be when a parcel has not been received as expected.
Having reviewed your case, I can confirm that this matter is currently being investigated with FedEx. Although FedEx has provided a proof of delivery, we understand that you are disputing this, and we have asked them to carry out a further investigation before the case is concluded.
We appreciate that waiting for the outcome is frustrating, but we are committed to working with the courier to establish exactly what has happened and to ensure the matter is resolved as quickly as possible.
We're also sorry to hear that you felt your messages were being ignored. That is certainly not the experience we want our customers to have, and we will review your correspondence to ensure you have been kept appropriately updated throughout the investigation.
Thank you for bringing your concerns to our attention. We will continue to work with FedEx on your behalf and will update you as soon as we receive any further information.
Having reviewed your case, I can confirm that this matter is currently being investigated with FedEx. Although FedEx has provided a proof of delivery, we understand that you are disputing this, and we have asked them to carry out a further investigation before the case is concluded.
We appreciate that waiting for the outcome is frustrating, but we are committed to working with the courier to establish exactly what has happened and to ensure the matter is resolved as quickly as possible.
We're also sorry to hear that you felt your messages were being ignored. That is certainly not the experience we want our customers to have, and we will review your correspondence to ensure you have been kept appropriately updated throughout the investigation.
Thank you for bringing your concerns to our attention. We will continue to work with FedEx on your behalf and will update you as soon as we receive any further information.
Unverified Customer
17 July 2026
Unknown Shipment Details
Fast and efficient service and support replied instantly within 3 minutes on Whatsapp (would recommend over email as faster) when I did have a problem which was my own fault. Full time from purchase to delivery was 5 days and only took 1 and 1/2 days of handling. They gave good prices for dhl and the quote I did prior to the purchase to calculate if it was worth it for cost saving was 100% accurate. I checked to see how much dhl would have charged if I just went straight to them and it was about triple the cost so definitely worth going with forward2me as I don't know how they are getting the prices so low but it was about £38 for 2.5kg box from Japan to UK. Good service start to finish and nothing to complain about. Don't need to go with the option insurance for more than £20 as no problems and dhl were good too, it was dhl express so good and efficient service which cleared customs before it even arrived in the UK and was faster than I expected for going half way around the world.
Thank you so much for taking the time to share such a detailed review!
We're delighted to hear that you had a smooth experience from start to finish and that our WhatsApp support was able to assist you quickly. It's also fantastic to know that our shipping quote matched the final cost exactly and that you found our DHL rates to offer excellent value.
We're especially pleased that your parcel arrived safely and ahead of your expectations. Your feedback about the handling time, customs clearance, and overall service is greatly appreciated.
Thank you for recommending Forward2me. We truly value your support and look forward to helping you with many more shipments in the future!
We're delighted to hear that you had a smooth experience from start to finish and that our WhatsApp support was able to assist you quickly. It's also fantastic to know that our shipping quote matched the final cost exactly and that you found our DHL rates to offer excellent value.
We're especially pleased that your parcel arrived safely and ahead of your expectations. Your feedback about the handling time, customs clearance, and overall service is greatly appreciated.
Thank you for recommending Forward2me. We truly value your support and look forward to helping you with many more shipments in the future!
Oscar Garcia
17 July 2026
FedEx Connect Plus
OG
Using Foward2Me is so easy and makes ordering items from overseas a breeze!
Thank you so much for your kind feedback!
We're thrilled to hear that you find Forward2me easy to use and that we've made ordering items from overseas a breeze. Providing a simple, reliable, and hassle-free shipping experience is exactly what we strive for.
We're thrilled to hear that you find Forward2me easy to use and that we've made ordering items from overseas a breeze. Providing a simple, reliable, and hassle-free shipping experience is exactly what we strive for.
Unverified Customer
16 July 2026
Unknown Shipment Details
The customer service was great since Rose took over my case, I was well informed on what was happening thanks to her continue communication and follow ups woth courier companies for progress reports until the package was delivered to my door step.
Thank you so much for taking the time to share your experience!
We're delighted to hear that Rose was able to provide the support you needed. Keeping our customers informed throughout the shipping process is very important to us, and we're pleased that her regular communication and proactive follow-ups with the courier helped ensure your package reached your doorstep successfully.
We'll be sure to pass your kind words on to Rose—they'll mean a lot to her and the team.
We're delighted to hear that Rose was able to provide the support you needed. Keeping our customers informed throughout the shipping process is very important to us, and we're pleased that her regular communication and proactive follow-ups with the courier helped ensure your package reached your doorstep successfully.
We'll be sure to pass your kind words on to Rose—they'll mean a lot to her and the team.
Alessandro
16 July 2026
UPS Standard Single
A
Shipment has been managed soon after receipt. It has been shipped back to me the day After, and It has been delivered in planned date. Payment for import tax, has been complete on courrier web page. Thank you. All OK
Thank you for your wonderful review!
We're delighted to hear that your shipment was processed quickly, dispatched the following day, and delivered on the expected date. It's also great to know that paying the import taxes through the courier's website went smoothly and that everything arrived as planned.
Your feedback means a lot to us, and we're pleased we could provide a seamless shipping experience
We're delighted to hear that your shipment was processed quickly, dispatched the following day, and delivered on the expected date. It's also great to know that paying the import taxes through the courier's website went smoothly and that everything arrived as planned.
Your feedback means a lot to us, and we're pleased we could provide a seamless shipping experience
Unverified Customer
16 July 2026
Unknown Shipment Details
My retail service had a hard time delivering my package. Kristel was very helpful in confirming the address and providing some landmarks for the deliverers. Thank you for your assistance and fast response!
Thank you so much for your kind review!
We're delighted to hear that Kristel was able to assist you with your delivery. We understand how frustrating delivery issues can be, so we're pleased that confirming the address and providing additional landmarks helped your retailer's courier complete the delivery successfully.
We'll be sure to pass your lovely feedback on to Kristel. She'll be thrilled to know her prompt responses and assistance made a positive difference to your experience.
We're delighted to hear that Kristel was able to assist you with your delivery. We understand how frustrating delivery issues can be, so we're pleased that confirming the address and providing additional landmarks helped your retailer's courier complete the delivery successfully.
We'll be sure to pass your lovely feedback on to Kristel. She'll be thrilled to know her prompt responses and assistance made a positive difference to your experience.
Unverified Customer
16 July 2026
Unknown Shipment Details
I ordered two small power-tool batteries. Apparently, the manufacturer’s original international shipping packaging was not good enough for them, so they repacked the items for €90 (€60 for Dangerous Goods handling and €30 for a UN-certified box). At that point, I felt I had little choice but to accept the additional charges, as they were already holding my goods.. Their “service” consisted of putting the batteries in a cardboard box and wrapping them in paper. I say it's okay I did not expected this i guess it is in their TOC, lets just say it's unfair.
During this process everything had to be arranged through a separate email exchange. There was no information or option available in my online account, which is quite strange for an online business. (Please note we are talking about two handtool battery...)
I initially paid via PayPal, which was registered under a different email address, although the company domain was the same. After making the payment, I discovered that my account had been blocked and I could no longer log in. I received no notification or explanation. Money went to them, account closed after that...
I contacted them to explain that I had paid and could not access my account. They replied that the PayPal payment had been flagged by their system. They would not accept the PayPal transaction confirmation either. They requested identification, but when I asked whose ID they required—the company owner’s, the person receiving the package, or the person handling the order—they were unable to give me a clear answer.
After numerous email exchanges, they eventually refunded the PayPal payment. I then paid by card, and after several more emails, they finally shipped the package. It arrived, but the total cost was almost double the original amount.
It is very disappointing that a service provider like this operates on the market. I strongly recommend avoiding this company.
During this process everything had to be arranged through a separate email exchange. There was no information or option available in my online account, which is quite strange for an online business. (Please note we are talking about two handtool battery...)
I initially paid via PayPal, which was registered under a different email address, although the company domain was the same. After making the payment, I discovered that my account had been blocked and I could no longer log in. I received no notification or explanation. Money went to them, account closed after that...
I contacted them to explain that I had paid and could not access my account. They replied that the PayPal payment had been flagged by their system. They would not accept the PayPal transaction confirmation either. They requested identification, but when I asked whose ID they required—the company owner’s, the person receiving the package, or the person handling the order—they were unable to give me a clear answer.
After numerous email exchanges, they eventually refunded the PayPal payment. I then paid by card, and after several more emails, they finally shipped the package. It arrived, but the total cost was almost double the original amount.
It is very disappointing that a service provider like this operates on the market. I strongly recommend avoiding this company.
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.
We understand that additional charges can be frustrating, however, we would like to clarify that the repacking requirements in this case were due to the specifications of the batteries being shipped. The batteries exceeded 100Wh, which means they are classified as dangerous goods and must be prepared and packaged in accordance with international dangerous goods regulations and the requirements of the courier. This includes the use of approved UN specification packaging where required. These measures are not optional and are in place to ensure the shipment can be transported safely and compliantly.
We would also like to clarify that dangerous goods charges are not a revenue-generating fee for forward2me. We simply pass on the costs associated with the additional handling, documentation, and packaging requirements needed to ship these items safely and in compliance with courier and regulatory requirements.
Regarding the PayPal payment, we appreciate that our verification process may have caused inconvenience. Due to previous instances of unauthorised payments and fraud attempts, we have security checks in place when payment details do not match the information registered on an account. Where a PayPal payment is made using a different email address, we require confirmation from the PayPal account holder before the payment can be approved. If verification is not completed, the payment is refunded to ensure we protect both our customers and the payment account owner.
We are pleased that your shipment was ultimately delivered successfully, and we apologise that the process felt more complicated than expected. We are continually working to improve the customer experience while ensuring we maintain the necessary safety, security, and compliance standards required for international shipping.
We understand that additional charges can be frustrating, however, we would like to clarify that the repacking requirements in this case were due to the specifications of the batteries being shipped. The batteries exceeded 100Wh, which means they are classified as dangerous goods and must be prepared and packaged in accordance with international dangerous goods regulations and the requirements of the courier. This includes the use of approved UN specification packaging where required. These measures are not optional and are in place to ensure the shipment can be transported safely and compliantly.
We would also like to clarify that dangerous goods charges are not a revenue-generating fee for forward2me. We simply pass on the costs associated with the additional handling, documentation, and packaging requirements needed to ship these items safely and in compliance with courier and regulatory requirements.
Regarding the PayPal payment, we appreciate that our verification process may have caused inconvenience. Due to previous instances of unauthorised payments and fraud attempts, we have security checks in place when payment details do not match the information registered on an account. Where a PayPal payment is made using a different email address, we require confirmation from the PayPal account holder before the payment can be approved. If verification is not completed, the payment is refunded to ensure we protect both our customers and the payment account owner.
We are pleased that your shipment was ultimately delivered successfully, and we apologise that the process felt more complicated than expected. We are continually working to improve the customer experience while ensuring we maintain the necessary safety, security, and compliance standards required for international shipping.
Unverified Customer
16 July 2026
Unknown Shipment Details
Great customer support. I was feeling challenged by the online platform and I contact Rose from Uk warehouse and she was incredibly fast and efficient. Problem resolved and lots of learns on how to do in 10 min.
Thank you so much for taking the time to leave us such a positive review.
We’re delighted to hear that Rose was able to assist you and quickly help resolve the issue you were experiencing with the platform. We know that using a new service can sometimes feel challenging at first, so providing clear and efficient support is something we really value.
We’ll be sure to share your kind feedback with Rose she will be very pleased to know they made your experience a better one.
Thank you again for choosing forward2me, and we look forward to helping you with your future shipments.
We’re delighted to hear that Rose was able to assist you and quickly help resolve the issue you were experiencing with the platform. We know that using a new service can sometimes feel challenging at first, so providing clear and efficient support is something we really value.
We’ll be sure to share your kind feedback with Rose she will be very pleased to know they made your experience a better one.
Thank you again for choosing forward2me, and we look forward to helping you with your future shipments.
Unverified Customer
16 July 2026
Unknown Shipment Details
I have had a very positive experience with f2me. They really make an effort to find solutions when issues arise. You are kept up to date and informed in a timely manner. I would like to take this opportunity to thank Kyla from the Preston branch again; she is a very dedicated and helpful employee. She deserves a pay rise.
Thank you so much for taking the time to share your experience with us.
We’re delighted to hear that you’ve had such a positive experience with forward2me and that our team has been able to support you whenever issues have arisen. Keeping customers informed and working together to find solutions is something we place great importance on.
We’re especially grateful for your kind words about Kyla. We’ll be sure to share your feedback with her, she’ll be thrilled to know that her dedication and helpful approach have been recognised. We’re very fortunate to have team members who go the extra mile to support our customers.
Thank you again for choosing forward2me, and we look forward to assisting you with your future shipments.
We’re delighted to hear that you’ve had such a positive experience with forward2me and that our team has been able to support you whenever issues have arisen. Keeping customers informed and working together to find solutions is something we place great importance on.
We’re especially grateful for your kind words about Kyla. We’ll be sure to share your feedback with her, she’ll be thrilled to know that her dedication and helpful approach have been recognised. We’re very fortunate to have team members who go the extra mile to support our customers.
Thank you again for choosing forward2me, and we look forward to assisting you with your future shipments.
Luis Ridao
16 July 2026
UPS Standard Single
LR
Easy quick multiple shipping options and fair prices
Thank you for your fantastic review.
We’re delighted to hear that you found our service quick and easy to use, with a good range of shipping options at fair prices. Providing flexibility and making international shipping as straightforward as possible for our customers is something we continually strive for.
Thank you for choosing forward2me, and we look forward to helping you with your future shipments.
We’re delighted to hear that you found our service quick and easy to use, with a good range of shipping options at fair prices. Providing flexibility and making international shipping as straightforward as possible for our customers is something we continually strive for.
Thank you for choosing forward2me, and we look forward to helping you with your future shipments.
Unverified Customer
15 July 2026
Unknown Shipment Details
Verified intermediary. Sending parcels within the European Union. I've been using it for 5 years already.
Thank you for your continued support and for taking the time to leave us a review.
We’re delighted to hear that you have been using forward2me for the past five years and that you value our service as a trusted intermediary for sending parcels within the European Union.
We truly appreciate your loyalty and are grateful that you continue to choose forward2me for your shipping needs. We look forward to supporting you for many more years to come.
We’re delighted to hear that you have been using forward2me for the past five years and that you value our service as a trusted intermediary for sending parcels within the European Union.
We truly appreciate your loyalty and are grateful that you continue to choose forward2me for your shipping needs. We look forward to supporting you for many more years to come.
Unverified Customer
14 July 2026
Unknown Shipment Details
I received service above and beyond what I expected. I had a somewhat unusual shipping situation that no one else - not DHL, not Deutsche Post, not FedEx - could figure out. The service team at forward2me were prompt in communicating, excellent in steering me towards a solution, and the item appeared like magic in less than 2 weeks after more than 2 months in limbo previously. It was beautifully wrapped and protected, and I will definitely use this service and recommend them to anyone trying to navigate international shipping to the United States!
Unverified Customer
14 July 2026
Unknown Shipment Details
Elvie from the Preston warehouse location was very quick to respond and helpful with my queries. She actually made managing the process much easier and faster for me.
Thank you for your assistance !
Thank you for your assistance !
Thank you for taking the time to leave us such a lovely review.
We’re delighted to hear that Elvie was able to assist you and made the process easier and faster for you. Providing quick, helpful support and making sure our customers feel confident throughout their shipping journey is something we really value.
We’ll be sure to share your kind feedback with Elvie, she’ll be very pleased to know that her support made such a positive difference.
Thank you again for choosing forward2me, and we look forward to assisting you again in the future.
We’re delighted to hear that Elvie was able to assist you and made the process easier and faster for you. Providing quick, helpful support and making sure our customers feel confident throughout their shipping journey is something we really value.
We’ll be sure to share your kind feedback with Elvie, she’ll be very pleased to know that her support made such a positive difference.
Thank you again for choosing forward2me, and we look forward to assisting you again in the future.
Patrick Suverkropp
14 July 2026
UPS Standard Single
PS
Stable service for many years
Thank you for your kind words! We're delighted to hear you've had a stable and reliable experience with our service over the years. We truly appreciate your continued support and look forward to serving you for many more years to come.
Marek Chwoszczynski
14 July 2026
UPS Standard Single
MC
Very fast delivering - GOOD.
Thank you for your wonderful feedback! We're delighted to hear that you were happy with the fast delivery. We really appreciate your support and look forward to assisting you with your future shipments.
Unverified Customer
14 July 2026
Unknown Shipment Details
Package delivered nearly two weeks ago, but no meaningful support
This is my first experience using Forward2me, and unfortunately it has been extremely frustrating.
FedEx tracking confirms that my package was delivered to Forward2me’s warehouse nearly two weeks ago. However, the package has still not been properly processed or made available in my account.
Initially, I received occasional replies through WhatsApp, but that communication eventually stopped altogether. My messages are now simply ignored, and I have been unable to get any meaningful update on the status of my package.
I also opened a support ticket and received only the automatic acknowledgment confirming that the ticket had been received. Since then, I have not received any substantive response, explanation, or assistance.
When a company is holding a customer’s package, timely communication is essential. I am posting this review in the hope that someone from Forward2me will investigate this matter and contact me with a meaningful update.
I will gladly update this review if Forward2me responds and resolves the issue.
This is my first experience using Forward2me, and unfortunately it has been extremely frustrating.
FedEx tracking confirms that my package was delivered to Forward2me’s warehouse nearly two weeks ago. However, the package has still not been properly processed or made available in my account.
Initially, I received occasional replies through WhatsApp, but that communication eventually stopped altogether. My messages are now simply ignored, and I have been unable to get any meaningful update on the status of my package.
I also opened a support ticket and received only the automatic acknowledgment confirming that the ticket had been received. Since then, I have not received any substantive response, explanation, or assistance.
When a company is holding a customer’s package, timely communication is essential. I am posting this review in the hope that someone from Forward2me will investigate this matter and contact me with a meaningful update.
I will gladly update this review if Forward2me responds and resolves the issue.
Thank you for taking the time to share your feedback, and we’re sorry to hear about the frustration you’ve experienced.
We have reviewed your account and, at this stage, the package you are referring to is still showing as “awaiting arrival” in our system. While FedEx may show the parcel as delivered, we do not currently have confirmation that this specific package has been received and checked into our warehouse. We understand how concerning this can be when you are expecting an update, and we are happy to investigate this further with the relevant teams.
We can also see that another package has arrived at our warehouse and requires further processing. Our Customer Experience team will be following up with you directly regarding this.
We apologise that you have not received the level of communication you expected. Please respond to our latest message so we can continue looking into this for you.
We have reviewed your account and, at this stage, the package you are referring to is still showing as “awaiting arrival” in our system. While FedEx may show the parcel as delivered, we do not currently have confirmation that this specific package has been received and checked into our warehouse. We understand how concerning this can be when you are expecting an update, and we are happy to investigate this further with the relevant teams.
We can also see that another package has arrived at our warehouse and requires further processing. Our Customer Experience team will be following up with you directly regarding this.
We apologise that you have not received the level of communication you expected. Please respond to our latest message so we can continue looking into this for you.
Unverified Customer
13 July 2026
Unknown Shipment Details
Kristel (UK Warehouse) was fantastic and the best to work with. She took care of my issue and provided a solution same-day, Forward2Me is the best!
Thank you so much for your wonderful feedback!
We're thrilled to hear that Kristel was able to resolve your issue and provide a same-day solution. We'll be sure to share your kind words with her they'll mean a lot to her.
We're thrilled to hear that Kristel was able to resolve your issue and provide a same-day solution. We'll be sure to share your kind words with her they'll mean a lot to her.
KB
12 July 2026
FedEx Regional Economy
K
Everything went perfect, no complaints.
Thank you so much for your wonderful feedback! We're delighted to hear that everything went perfectly and that you had a smooth experience with our service.
We truly appreciate you taking the time to share your feedback, and we look forward to assisting you again with your future shipments!
We truly appreciate you taking the time to share your feedback, and we look forward to assisting you again with your future shipments!
Akaisha Cousette
11 July 2026
FedEx Connect Plus
AC
I loved the communication that was given and the timely responses great service!
Thank you so much for your kind words! We're glad to hear that you were happy with our communication and the timely responses you received.
Your feedback means a great deal to us, and we're delighted that you had a great experience with our service. We truly appreciate your support and look forward to helping you again with your future shipments!
Your feedback means a great deal to us, and we're delighted that you had a great experience with our service. We truly appreciate your support and look forward to helping you again with your future shipments!
Grant Jorde
11 July 2026
FedEx Connect Plus
GJ
Got the item very quick and safely packaged
Thank you for your wonderful feedback! We're so pleased to hear that your item arrived quickly and safely.
We truly appreciate you taking the time to share your experience, and we look forward to assisting you again with your future shipments!
We truly appreciate you taking the time to share your experience, and we look forward to assisting you again with your future shipments!
Unverified Customer
11 July 2026
Unknown Shipment Details
They the best ! 🤞🏾
Thank you so much for your amazing feedback!
We're thrilled to hear you think we're the best! Your support means a lot to our team, and we truly appreciate you choosing us. We look forward to helping you again with your future shipments!
We're thrilled to hear you think we're the best! Your support means a lot to our team, and we truly appreciate you choosing us. We look forward to helping you again with your future shipments!
Unverified Customer
11 July 2026
Unknown Shipment Details
The best ever!
Laura
10 July 2026
FedEx Connect Plus
L
Great service
Thank you for your kind feedback! We're delighted to hear you had a great experience with our service.
We truly appreciate your support and look forward to assisting you again with your future shipments!
We truly appreciate your support and look forward to assisting you again with your future shipments!
abdulaziz aldous
10 July 2026
FedEx International Economy
AA
Charged me double the shipping cost, taxes never was this high. Very disappointed as a long time customer. Never working with them ever again.
Thank you for your feedback, and we're sorry to hear that you were disappointed with your recent shipment.
The additional amount you paid was not a second shipping charge. For shipments to your destination, import duties and taxes are now collected in advance as part of our Delivered Duty Paid (DDP) service. This means all applicable import charges are paid before the shipment arrives, helping to avoid delays, unexpected charges on delivery, and issues that have previously affected shipments to this destination.
We appreciate that this may make the total cost appear higher than shipments made under our previous process, but these charges are separate from the shipping cost itself.
If you believe the duties and taxes applied to your shipment were incorrect, or you would like us to review the charges with you, please contact our Customer Experience team with your shipment details. We'd be happy to investigate and explain the breakdown.
We value your loyalty as a long-standing customer and are sorry that this change has left you with a negative impression of our service.
The additional amount you paid was not a second shipping charge. For shipments to your destination, import duties and taxes are now collected in advance as part of our Delivered Duty Paid (DDP) service. This means all applicable import charges are paid before the shipment arrives, helping to avoid delays, unexpected charges on delivery, and issues that have previously affected shipments to this destination.
We appreciate that this may make the total cost appear higher than shipments made under our previous process, but these charges are separate from the shipping cost itself.
If you believe the duties and taxes applied to your shipment were incorrect, or you would like us to review the charges with you, please contact our Customer Experience team with your shipment details. We'd be happy to investigate and explain the breakdown.
We value your loyalty as a long-standing customer and are sorry that this change has left you with a negative impression of our service.