Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Andrew Opitz
08 May 2021
DHL Express Worldwide
AO
Easy, fast, and convenient. If I didn’t find out about this service I wouldn’t have my Mathmos lava lamp here in the states!
Verified Customer
07 May 2021
DHL Express Worldwide
VC
Love the service provided. I have been using them for 8 months now. Fast turnover from stock arriving in DC in Japan to delivery to my location. Also I like how they will contact me to confirm if payment is differ from my previous one, this is definitely top service.
Petejcooper
06 May 2021
UPS Standard Single
P
Great service even on the Sunday you get service from them and an answer on the questions.
Verified Customer
06 May 2021
UPS Standard Single
VC
Fast service.
Khaled Nasr
06 May 2021
FedEx International Economy
KN
Excellent Service !
Verified Customer
06 May 2021
DHL Express Worldwide
VC
I was surprised at the cost of the shipping, no option for standard mail. The cost far outweighed the cost of the goods I shipped so not sure I will use the service in the future.
Verified Customer
05 May 2021
FedEx International Priority
VC
Very good fast
Jorge Serrano del Cerro
05 May 2021
UPS Standard Single
JSD
My shipment had a lot customs-related issues and customer service always responded quickly and efficiently. They really made every effort in getting my parcel delivered as soon as possible.
Verified Customer
04 May 2021
UPS Standard Single
VC
cause of lacking of proper documentation and process UPS surcharged me in service fees twice the value I paid forward2me in shipping.
Pat Gardiner
04 May 2021
UPS Express Saver
PG
I think your service is appalling. I have been waiting over a week for my delivery you sent by UPS. I’m still waiting for it to arrive.
Hi,
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the service you have received however I'm thinking this relates to UPS rather than forward2me. I see that you have initiated two shipments via forward2me which have been dealt with in a prompt manner and dispatched from our warehouse within 24 hours of receipt on each occasion.
Unfortunately since Brexit transit from the UK to countries within the EU have taken a little longer for delivery due to the goods having to undergo customs clearance. Couriers such as UPS have had major delays with clearance however are working to resolve backlogs and we are seeing that these are now more under control.
I see that your current shipment is still going through customs clearance with a duty payment outstanding, please click on the pay link on your tracking to settle these fees so that the goods can be cleared and delivered.
I will contact you shortly by email with a screenshot showing where to find this link.
Kind regards,
Tracy
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the service you have received however I'm thinking this relates to UPS rather than forward2me. I see that you have initiated two shipments via forward2me which have been dealt with in a prompt manner and dispatched from our warehouse within 24 hours of receipt on each occasion.
Unfortunately since Brexit transit from the UK to countries within the EU have taken a little longer for delivery due to the goods having to undergo customs clearance. Couriers such as UPS have had major delays with clearance however are working to resolve backlogs and we are seeing that these are now more under control.
I see that your current shipment is still going through customs clearance with a duty payment outstanding, please click on the pay link on your tracking to settle these fees so that the goods can be cleared and delivered.
I will contact you shortly by email with a screenshot showing where to find this link.
Kind regards,
Tracy
Nancy Robinson
04 May 2021
DHL Express Worldwide
NR
wonderful company. fast shipment, always reliable.
Sasha Murphy
04 May 2021
DHL Express Worldwide
SM
Fast postage, quick responses to email enquiries, very helpful :)
Verified Customer
03 May 2021
DHL Express Worldwide
VC
Easy and fast!
Ann Papadopulo
03 May 2021
DHL Express Worldwide
AP
Your service is good but your prices for couriers are far too expensive - does not make sense why your costs are so high
Hi,
Many thanks for your feedback.
I'm pleased to hear that you find our service good although you feel the price for shipping is too expensive.
Due to the current situation with covid all couriers have added surcharges to the cost of shipping to cover extra precautions required to ensure the safety of their employees. Couriers are also impacted with lower availability due to a reduced amount of flights moving around the world also increasing pricing.
Please be assured that we do work with our couriers on a regular basis to ensure we obtain the maximum value for our customers. The courier option we currently offer a premium, fully tracked door to door services, many of the budget options aren't currently offered as they aren't commercially viable at the moment.
We're hoping to have more budget options in the coming months when more flights resume and the situation stabilizes.
I hope you will continue using our services and maybe recommend using our combine and repack to ensure you obtain the maximum value for shipping.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm pleased to hear that you find our service good although you feel the price for shipping is too expensive.
Due to the current situation with covid all couriers have added surcharges to the cost of shipping to cover extra precautions required to ensure the safety of their employees. Couriers are also impacted with lower availability due to a reduced amount of flights moving around the world also increasing pricing.
Please be assured that we do work with our couriers on a regular basis to ensure we obtain the maximum value for our customers. The courier option we currently offer a premium, fully tracked door to door services, many of the budget options aren't currently offered as they aren't commercially viable at the moment.
We're hoping to have more budget options in the coming months when more flights resume and the situation stabilizes.
I hope you will continue using our services and maybe recommend using our combine and repack to ensure you obtain the maximum value for shipping.
Kind regards,
Tracy.
Verified Customer
02 May 2021
TNT Economy Express
VC
Very easy and practical.
Richard Jones
02 May 2021
TNT Express Non-Docs
RJ
Excellent Sales and Service. Great Communication and facility. Thank you.
Verified Customer
01 May 2021
DHL Express Worldwide
VC
Quick quote for shipping options and fast release of items to be shipped.
Aniela Burke
01 May 2021
DHL Express Worldwide
AB
I would recommend this service to anyone that needs goods from Europe shipped oversees. They were great and reliable. I got the baby formula in record time and they were very responsive when i contacted them.
Verified Customer
01 May 2021
DHL Express Worldwide
VC
great service, will try again 10 of out 10, easy to use and very fast
Jean-Pierre Guillou
30 April 2021
FedEx International Economy
JG
Prompt messaging & despatch
Alternative shipping methods
Fair prices
Alternative shipping methods
Fair prices
prentice goodwin
30 April 2021
DHL Express Worldwide
PG
EXCELLENT!!! GREAT CUSTOMER SERVICE. Fast delivery. I would definitely use this service again!! Amazingly fast. Thank you.
Plamen Stoychev
30 April 2021
UPS Standard Single
PS
Excellent!
Justin Ho
30 April 2021
UPS Express Saver
JH
It was fast but the shipping cost was expensive than I thought. The product I bought was only GBP53.99 but the shpping was GBP126.71. It's ok to arrive late, so I think it would be nice if I could choose a cheap fare.
Dajuan Kenney
30 April 2021
DHL Express Worldwide
DK
Wonderful !
Paulo Teixeira
30 April 2021
UPS Standard Single
PT
Excellent as usual!
Guess this last time I used f2me services was the best one so far; everything perfectly well packed! I don't know who packed it, but the person in charge was simply brilliant. It made my day and increased my satisfaction in regards to f2me!
Thanks a lot for taking so good care of my "stuff". Really appreciated!
Guess this last time I used f2me services was the best one so far; everything perfectly well packed! I don't know who packed it, but the person in charge was simply brilliant. It made my day and increased my satisfaction in regards to f2me!
Thanks a lot for taking so good care of my "stuff". Really appreciated!
Verified Customer
30 April 2021
DHL Express Worldwide
VC
It was prompt and friendly. Any questions were swiftly dealt with.
I would recommend the service :)
I would recommend the service :)
Verified Customer
30 April 2021
DHL Express Worldwide
VC
I needed it in the Nick of time and got it in the Nick of time. Repack and delivery with a 3 day turn around!
Andrea Heard
29 April 2021
DHL Express Worldwide
AH
Excellent customer service with Chris. Prompt response to inquiries.
The website needs improvement. Would love to independently select items to be shipped or combined. Every time was a prompt to contact customer service.
Will use them again, recommended.
The website needs improvement. Would love to independently select items to be shipped or combined. Every time was a prompt to contact customer service.
Will use them again, recommended.
Verified Customer
29 April 2021
DHL Express Worldwide
VC
A warning would have been useful about the huge costs involved with getting my parcel released by the customs authority at this end.
It seems there are certain value thresholds below which there’s a cost exemption, if I had known that then I could have made other arrangements.
It seems there are certain value thresholds below which there’s a cost exemption, if I had known that then I could have made other arrangements.
Hi,
Many thanks for our feedback.
We understand that there have been many changes due to the UK leaving the EU at the beginning of this year and that this has increased costs for importing goods into the EU from the UK.
We take on board your comments and will certainly look at making sure our customers are more aware of the costs that could be involved with importing to the EU from the UK going forward.
We are currently in the process of opening a new dedicated address in Germany where our customers can shop within Germany and deliver to other EU countries without extra customs charges and taxes. I hope this address will be of interest to you once it is available to our customers.
Please feel free to contact our Customer Services team if you have any other questions and we will be happy to help you further.
Kind regards,
Tracy.
Many thanks for our feedback.
We understand that there have been many changes due to the UK leaving the EU at the beginning of this year and that this has increased costs for importing goods into the EU from the UK.
We take on board your comments and will certainly look at making sure our customers are more aware of the costs that could be involved with importing to the EU from the UK going forward.
We are currently in the process of opening a new dedicated address in Germany where our customers can shop within Germany and deliver to other EU countries without extra customs charges and taxes. I hope this address will be of interest to you once it is available to our customers.
Please feel free to contact our Customer Services team if you have any other questions and we will be happy to help you further.
Kind regards,
Tracy.
Jens Losch
29 April 2021
DHL Express Worldwide
JL
good communication from support and very professional and on time
Verified Customer
29 April 2021
DHL Express Worldwide
VC
Beautiful item and very quick shipping, Thank you!
Ian M
28 April 2021
UPS Express Saver
IM
A life-saver service. Extremely reliable and careful with the products. Always in communication. It was way cheaper than I expected. 100% recommendable!
Sabrina Schreck
28 April 2021
DHL Economy Select
SS
Exceptional speedy service!! My order arrived at the warehouse in Preston on Friday and even though I picked the longest delivery, I had it on my doorstep within 5 days!! Very good communication via email. I will definitely use the services in the near future. I highly recommend the service.
Best wishes from Austria
Best wishes from Austria
Jose Pitra
27 April 2021
DHL Express Worldwide
JP
Foi muito rápido e com preços acessíveis para o melhor courier em termos de qualidade!
Kobus de Kock
27 April 2021
DHL Express Worldwide
KDK
Very fast and efficient service, excellent communication. Items well packaged and protected with re packaging service. Can be a little pricey.
Verified Customer
27 April 2021
DHL Express Worldwide
VC
Without any legal justification and despite my protestations refused to forward to me my goods. Was extremely frustrating and caused a birthday present to be missed. Instead of actually answering my questions the persons would trot out the same scripted answers - there was a complete lack of interest in actually answering my queries. Then suddenly out of the blue they decide to release the goods without an apology. Ridiculous experience
Verified Customer
27 April 2021
DHL Express Worldwide
VC
perform as descibed, the support is good
and the service respect its engagement
and the service respect its engagement
Dawn Baier
27 April 2021
DHL Express Worldwide
DB
The company got my package and updated quickly. Informed me of next steps and suggested insurance on it. Quickly got it shipped out from the location provided. My package arrived from the UK to US faster than from Texas to Florida in the same country from the US site with is their "home" site. Amazing! Also very fast response when emailed with a question.
Toni Tonkin
27 April 2021
DHL Express Worldwide
TT
Very easy website to use. I attached my invoice and paid my postage very quickly. The packaging was extremely well done. Very delicate and expensive glassware was wrapped securely. I have no worries now about buying fragile items and sending them around the world (UK to Australia). Delivery was unbelievably quick.
Verified Customer
27 April 2021
DHL Express Worldwide
VC
love this site and always ship my order from uk thro it .. but recently something change .. i cant prepare my package when it's arrive to the where house like before it need to email the site to make the action instead of me .. and it take long time in this way so i hope to make the user handle his own package so it saves some time
Verified Customer
27 April 2021
DHL Express Worldwide
VC
Very fast service, great communication, reasonable & fair price! Would use again!
Aimen Al Derwish
26 April 2021
FedEx International Economy
AAD
Fast and reliable
Verified Customer
26 April 2021
DHL Express Worldwide
VC
Quick turnaround, great service.
Fred
25 April 2021
DHL Express Worldwide
F
Fast shipping well packaged.
Verified Customer
25 April 2021
DHL Express Worldwide
VC
Umverpackung und Versand liefen problemlos und schnell
SAYUMI
25 April 2021
UPS Express Saver
S
Thank you for arriving from England to Japan in 5 days. Unfortunately there is a damaged part, but it can be used without problems.
Verified Customer
25 April 2021
DHL Express Worldwide
VC
Delivery was fast, & use of site was easy.
Silpa Singharajwarapan
25 April 2021
DHL Express Worldwide
SS
Intuitive Website, Good corresponding, Fast shipment
Verified Customer
25 April 2021
DHL Express Worldwide
VC
Delivery was super fast with no issues during the whol process. Lucky to find this service! Definitely will use it a lot more in the future :)
Quan Li
25 April 2021
DHL Express Worldwide
QL
Fast delivey service