Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
09 July 2021
DHL Express Worldwide
VC
The product identification has gotten much better at the UK site. Before, I would have no idea what had even arrived. (High volume shipper, same commodity code, I would just guess based on weight), So that's been helpful!
Colin Anderson
09 July 2021
DHL Express Worldwide
CA
No guidance on the additional duty that would be charged. The carrier then made an error adding 5 days onto delivery. When I asked forward2me to complain they kicked back and said it was due to customs which was not the case. I had to get them to re-read the details before they would raise a complaint again. Original quote to get this shipped was around £35. It ended up costing me £120
Hi,
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the service provided by forward2me. From the communication I can see that although we initially thought the delay was due to customs clearance, DHL in fact confirmed on their second email that this was an operational error on their part.
I believe after our agent contacted DHL they have provided compensation for you and this has already been refunded to your account.
With regards to guidance on additional duty, we do clearly state on our terms of trade that our pricing is quoted for a delivery duty unpaid shipment and all duty and taxes owing will be calculated on import of the goods to the receivers country according to their local laws. All import duty and taxes are payable by the receiver on arrival of the goods generally before delivery is made. This is also stated on the commercial invoice on your account which is available to customers when they ship.
When a customer registers with us we do ask them to read the terms of trade so they are aware of what our service offers, before a customer is registered they need to confirm they have read these terms.
I'm sorry if the fees for import were higher than expected, I see the commodity you shipped was alcohol and these type of shipments do tend to have higher import taxes for most countries.
I hope this helps explain your concerns however if you have any further questions please feel free to contact me at info@forward2me.com.
I look forward to hearing from you with confirmation.
Many thanks,
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the service provided by forward2me. From the communication I can see that although we initially thought the delay was due to customs clearance, DHL in fact confirmed on their second email that this was an operational error on their part.
I believe after our agent contacted DHL they have provided compensation for you and this has already been refunded to your account.
With regards to guidance on additional duty, we do clearly state on our terms of trade that our pricing is quoted for a delivery duty unpaid shipment and all duty and taxes owing will be calculated on import of the goods to the receivers country according to their local laws. All import duty and taxes are payable by the receiver on arrival of the goods generally before delivery is made. This is also stated on the commercial invoice on your account which is available to customers when they ship.
When a customer registers with us we do ask them to read the terms of trade so they are aware of what our service offers, before a customer is registered they need to confirm they have read these terms.
I'm sorry if the fees for import were higher than expected, I see the commodity you shipped was alcohol and these type of shipments do tend to have higher import taxes for most countries.
I hope this helps explain your concerns however if you have any further questions please feel free to contact me at info@forward2me.com.
I look forward to hearing from you with confirmation.
Many thanks,
Kind regards,
Tracy.
Panayiotis Savva
09 July 2021
DHL Express Worldwide
PS
very good service
Verified Customer
09 July 2021
FedEx International Economy
VC
Very fast response.
Robert Osman
09 July 2021
FedEx International Priority
RO
Wonderful service, prompt delivery. Couldn't ask for more!
Cris Candelario
09 July 2021
DHL Express Worldwide
CC
Received my shipment ahead of schedule with no issues or damage. I plan on using again if needed.
Jörg
07 July 2021
UPS Standard Single
J
Der Weiterversand inkl. Zusammenfassen von drei Paketen zu einem hat reibungslos funktioniert und der Service hat bei Rückfragen schnell und hilfreich reagiert.
Verified Customer
07 July 2021
DHL Express Worldwide
VC
very efficient, very fast service
Verified Customer
07 July 2021
FedEx International Economy
VC
Care should have been taken when placing the items back into the shipping box and not just dumped in just to fit into the box.
And the shipper which I used FedEx, was really bad. The box came shipped and crushed. Very disappointed with the service.
And the shipper which I used FedEx, was really bad. The box came shipped and crushed. Very disappointed with the service.
Hi,
Many thanks for your feedback.
I'm sorry to hear that your goods have been received and you are unhappy with the way they have been repacked and the package has arrived in a poor state.
In these sort of instances we encourage the customer to report to our customer service team who can then evaluate what happened and how the damage was caused. I don't see that you have been in touch with our customer service team to report this incident.
Please could you send over some photographs showing the damage to info@forward2me.com and we can then assess the situation further?
I hope to hear from you soon.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that your goods have been received and you are unhappy with the way they have been repacked and the package has arrived in a poor state.
In these sort of instances we encourage the customer to report to our customer service team who can then evaluate what happened and how the damage was caused. I don't see that you have been in touch with our customer service team to report this incident.
Please could you send over some photographs showing the damage to info@forward2me.com and we can then assess the situation further?
I hope to hear from you soon.
Kind regards,
Tracy.
Stephen Dempsey
06 July 2021
DHL Express Worldwide
SD
Timely notification on receipt and quick turnaround to re-ship. I will be using again for next forwarding needs.
Verified Customer
06 July 2021
FedEx International Priority
VC
good good good
Verified Customer
06 July 2021
DHL Economy Select
VC
Sehr freundlich und absolut professionell Besser geht es nicht!
Verified Customer
06 July 2021
DHL Economy Select
VC
They resolved a complicated situation for me, related to some differences between countries' regulations and types of packaging.
Verified Customer
06 July 2021
DHL Express Worldwide
VC
Very efficient!
Mohamad Nizam Miswat
06 July 2021
TNT Express Non-Docs
MNM
Thank you Alex for packing my item at very fully maximized package..
joey requejo
06 July 2021
DHL Express Worldwide
JR
Excellent experience! Extremely fast shipping and great packaging. Looking forward to doing more business!
Juan Nino
05 July 2021
DHL Express Worldwide
JN
Awesome service fast communication fast shipping and processing very happy
Verified Customer
04 July 2021
DHL Express Worldwide
VC
too expensive
but the service is great
thanks
but the service is great
thanks
Derek Holdaway
04 July 2021
FedEx International Economy
DH
I was informed when package arrived at their address. Package was dispatched and I was given estimated delivery date. Also, given various options for delivery. Actual delivery was just outside of estimate, but given the Covid and Brexit additional requirements that's not unusual these days.
Would certainly recommend them.
Would certainly recommend them.
Verified Customer
04 July 2021
UPS Express Saver
VC
Amazing!! Such a seemless fast service that I WILL be using again,
Verified Customer
04 July 2021
DHL Express Worldwide
VC
Easy to use-and quick shipping
RICHARD WEINSTEIN
03 July 2021
DHL Express Worldwide
RW
Thanks. Works great!
Masahiro Fujii
03 July 2021
FedEx International Economy
MF
Quick delivery thanks
Jack Lor
03 July 2021
DHL Express Worldwide
JL
I was worried that consolidating/repacking would still make my shipping price high but Forward2me did an amazing job at fitting perfectly the items in my package!
Verified Customer
02 July 2021
UPS Standard Single
VC
Well, it worked, I got my package. But after paying YOU thirty pounds for shipping, I still had to pay more than 30 euro's tax and fines. I thought forward2me took care of all that. Disappointing.
Verified Customer
02 July 2021
DHL Express Worldwide
VC
Great experience! Fast shipping and the package arrived
in great shape! Communication was excellent! Will definitely
use again!
in great shape! Communication was excellent! Will definitely
use again!
André
02 July 2021
FedEx International Economy
A
Delivery is quite expensive.
HI,
Many thanks for your review.
I'm pleased to hear that you are happy with the service we offer.
With regards to the shipping price we do feel that we offer value for money for the service we provide, this includes the use of the address, the acceptance, processing and preparation of the goods for shipping including all export paperwork required.
During the pandemic all our couriers have added extra fees to help them combat the extra charges they are facing to ensure that their employees can continue to work in a safe enviroment. Due to forward2me being already competitve we have to pass on these extra fees to the customer. We have also found that many budget services that were offered before the pandemic are no longer viable for the couriers due to the lack of space on transportation so they have been removed from our offerings.
Over the next few months, once the world opens up again, we are hoping the freight space will increase and the budget services can once again be offered by forward2me.
I hope you will continue to use our services and if you ever require any advice or assistance on how to obtain the maximum value for shipping please feel free to contact our Customer service team and they will be very happy to assist you with your shipments.
Kind regards,
Tracy.
Many thanks for your review.
I'm pleased to hear that you are happy with the service we offer.
With regards to the shipping price we do feel that we offer value for money for the service we provide, this includes the use of the address, the acceptance, processing and preparation of the goods for shipping including all export paperwork required.
During the pandemic all our couriers have added extra fees to help them combat the extra charges they are facing to ensure that their employees can continue to work in a safe enviroment. Due to forward2me being already competitve we have to pass on these extra fees to the customer. We have also found that many budget services that were offered before the pandemic are no longer viable for the couriers due to the lack of space on transportation so they have been removed from our offerings.
Over the next few months, once the world opens up again, we are hoping the freight space will increase and the budget services can once again be offered by forward2me.
I hope you will continue to use our services and if you ever require any advice or assistance on how to obtain the maximum value for shipping please feel free to contact our Customer service team and they will be very happy to assist you with your shipments.
Kind regards,
Tracy.
nobuo shirahashi
02 July 2021
UPS Express Saver
NS
F2M は数日でEUからほしいものを送ってくれるので大変有用です。
リパックのリコメンドも助かります。北欧やイタリアからの送付がじゅうじついただけたら、もっと利用します
リパックのリコメンドも助かります。北欧やイタリアからの送付がじゅうじついただけたら、もっと利用します
Verified Customer
02 July 2021
DHL Express Worldwide
VC
I have to say - this is a top top company that is really impressive to work with. By nature having someone in another country arrange something for you can feel at least a little uncertain, but their communication is top notch, they are incredibly organized, and their process is easy to understand and use. They also ship unbelievably fast and for what I consider fair rates for an important and reliable service like this. I genuinely mean it when I say I wish more companies were as on point in how they do things as ForwardToMe is. I’ve used them three times to ship from England to the US and won’t hesitate to do so again. Thanks for being great at what you do :)
Emanuele
02 July 2021
FedEx International Economy
E
Pros: Fast service and good back office support;
Cons: No transparency in cost items; Very expensive service (it's better purchase stuff directly from US or Japan)
Cons: No transparency in cost items; Very expensive service (it's better purchase stuff directly from US or Japan)
Hi,
Many thanks for your feedback.
I'm pleased to hear that you are happy with speed that you received your shipment and the suport we gave you however you felt we are not transparent about our prices and you found the cost expensive.
We do provide a pricing page on our website which allows customers to enter their country, city and postcode then the weight and dimensions of the goods being shipped. This allows the customer to have an indication of the services and prices charged for shipping from the our addresses to the customers home address. These prices do not include any import duty or taxes which will be calculated on import of the goods according to local laws.
For shipping prices, these are calculated on the amount of space the shipment takes up in transit which is called the volumetric weight. The actual weight of the goods would be used for the chargeable weight only if this exceeds the volumetric weight.
I see for your parcel that the weight was very low however the pricing was based on the volumetric weight. We may have been able to help reduce the volumetric weight by using our combine and repack service, this is available to you when you ship on your account. When this service is chosen our warehouse team evaluates if the parcel can be repacked and reduced in size to ensure the customer receives the maximum value for shipping.
I see that you mention shipping from the US and Japan. We currently have an address in Japan if you are interested and will be looking to switch on a US address later this year.
I hope this information helps going forward and if you have any other questions please don't hesitate to get in touch.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm pleased to hear that you are happy with speed that you received your shipment and the suport we gave you however you felt we are not transparent about our prices and you found the cost expensive.
We do provide a pricing page on our website which allows customers to enter their country, city and postcode then the weight and dimensions of the goods being shipped. This allows the customer to have an indication of the services and prices charged for shipping from the our addresses to the customers home address. These prices do not include any import duty or taxes which will be calculated on import of the goods according to local laws.
For shipping prices, these are calculated on the amount of space the shipment takes up in transit which is called the volumetric weight. The actual weight of the goods would be used for the chargeable weight only if this exceeds the volumetric weight.
I see for your parcel that the weight was very low however the pricing was based on the volumetric weight. We may have been able to help reduce the volumetric weight by using our combine and repack service, this is available to you when you ship on your account. When this service is chosen our warehouse team evaluates if the parcel can be repacked and reduced in size to ensure the customer receives the maximum value for shipping.
I see that you mention shipping from the US and Japan. We currently have an address in Japan if you are interested and will be looking to switch on a US address later this year.
I hope this information helps going forward and if you have any other questions please don't hesitate to get in touch.
Kind regards,
Tracy.
AKEMI TAKATA
02 July 2021
DHL Express Worldwide
AT
いつも利用しています。仕事が早くて、カスタマーサポートの方は親切です。
angela givon
01 July 2021
FedEx International Economy
AG
Great communications and very helpful.
Omar Reugelith
01 July 2021
UPS Express Saver
OR
As always, an excellent service. Thanks again!
Bekah Willard
01 July 2021
DHL Express Worldwide
BW
I had bought these perfumes literally two years ago but couldn’t find a way to ship them to the US so they’ve been sitting at my friends house until I could find someone to send them here. I’m so thrilled to have found forward2me! It was super easy to get my perfumes shipped to their warehouse, and then incredibly easy through their site to arrange for them to be sent to me in the states. When the package arrived on my front door, there was such care taken to make sure my perfumes arrived safely! I really appreciate the bubble wrap and packaging to ensure my items were well cared for. I will be using this service again for any of my overseas shipping needs!
Adam Straub
01 July 2021
DHL Express Worldwide
AS
I am still waiting to receive my package as it is still in US customs. However, I purchased the same order that was shipped from another company and it has already been received. Not impressed.
Justina
01 July 2021
DHL Express Worldwide
J
Shipping from UK to Malaysia has never been easier. Highly recommended!
Djendra Priono
01 July 2021
FedEx International Economy
DP
Very fast response, very satisfying service. If you need package forwarding services, Forward2Me is the solution
Verified Customer
30 June 2021
DHL Express Worldwide
VC
As a consumer from Australia, forward2me proved to be an excellent intermediary service. Easy to set up an account, but most importantly excellent customer service provided - very quick responses to my queries (within 24-48 hrs in all cases). Yes, agree with some of the other customers that they are expensive, but I was fully informed of costs so did not go in blind. Would highly recommend as a parcel forwarding service and would use again. Thank you!
Verified Customer
30 June 2021
UPS Express Saver
VC
Tutto perfetto come al solito. Rapidissimi e professionali… spediscono Italia dopo poche ore che la merce arriva all’infirizzo UK..
Verified Customer
30 June 2021
DHL Express Worldwide
VC
Great communication and quick service on my goods :) ty
Verified Customer
29 June 2021
DHL Express Worldwide
VC
Fast service
Barbara Neyt
29 June 2021
DHL Economy Select
BN
Good service
Murielle Rampal
29 June 2021
FedEx International Priority
MR
highly recommended, customer service super,
Verified Customer
29 June 2021
DHL Economy Select
VC
Smooth process, very good communication.
Markus Kindler
29 June 2021
DHL Economy Select
MK
Schnell und unkompliziert
Timo Otterburg
29 June 2021
DHL Economy Select
TO
Völlig problemlos!
Jose Luis Umaña Gonzalo
29 June 2021
DHL Express Worldwide
JLU
El servicio fue impecable. Lo que más destaco es la rapidez del envío y la facilidad para realizar el pago y de forma segura.
Verified Customer
29 June 2021
DHL Express Worldwide
VC
Excellent Service. Couldn't be more happy.
Verified Customer
29 June 2021
UPS Express Saver
VC
I had a complicated order and received plenty of guidance on how to ship. Thank you!
Naresh Krishna
28 June 2021
DHL Express Worldwide
NK
Every time, the products are shipped the same day and I get it from Guernsey to Dubai in 2-3 days. Incredible!