Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
04 May 2022
FedEx International Economy
VC
Quick and easy to use, customer service is especially great and communicative. Would definitely use again in the future! Thanks!
Ash Pac
04 May 2022
DHL Express Worldwide
AP
my shipment is delayed
i hope you can fix this issue in future
i think we pay you good enough to make sure our shipments right on time
i hope you can fix this issue in future
i think we pay you good enough to make sure our shipments right on time
Hi Ash,
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied.
I have checked the status of your DHL shipment from the tracking and I can see this shipment was successfully delivered to your address in Saudi Arabia within 4 days from the date of dispatch from our EU warehouse. The estimated transit times for Saudi Arabia that are stated from the pricing page on our website are currently showing 5 business days with the DHL Express service and up to 11 business days with the FedEx International services.
Please note that all transit times stated by the couriers from our website should only be seen as an estimate and the courier transit times stated are subject to any additional connection or transit delays and local customs clearance. Please be aware that local customs is a government lead department and any decisions made by local customs for shipments are beyond both our control as the forwarding agent and the courier.
I hope the information I have provided to you is useful, we hope this issue does not deter you from using our services again in the future and that you will reconsider your current rating.
Please do not hesitate to contact our Customer Experience team if you should have any further questions or concerns.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied.
I have checked the status of your DHL shipment from the tracking and I can see this shipment was successfully delivered to your address in Saudi Arabia within 4 days from the date of dispatch from our EU warehouse. The estimated transit times for Saudi Arabia that are stated from the pricing page on our website are currently showing 5 business days with the DHL Express service and up to 11 business days with the FedEx International services.
Please note that all transit times stated by the couriers from our website should only be seen as an estimate and the courier transit times stated are subject to any additional connection or transit delays and local customs clearance. Please be aware that local customs is a government lead department and any decisions made by local customs for shipments are beyond both our control as the forwarding agent and the courier.
I hope the information I have provided to you is useful, we hope this issue does not deter you from using our services again in the future and that you will reconsider your current rating.
Please do not hesitate to contact our Customer Experience team if you should have any further questions or concerns.
Kind Regards
Hayley
Shirley Nibourette
04 May 2022
FedEx International Economy
SN
Excellent. Fast notification and good service delivery.
Alan Lopez
04 May 2022
DHL Express Worldwide
AL
No choice in courier co. Freight cost not being displayed for reference. I’ve spent double and a half comparing with another forwarding service. Either your co. might done have mark up on the freight as part of your income I don’t know, but.. the fact is no savings. Won’t use again! Won’t recommend to anyone.
Hi Alan.
Many thanks for your feedback.
I am sorry that you feel dissatisfied with our services.
I can see you have processed two shipments through our services so far from our Tax Free warehouse in Guernsey.
Our shipping rates are reviewed each year, with each of the courier services, to make them as cost effective as possible based on the volume of packages that we receive and we do also apply our service charge to the overall shipping prices, with the couriers, as a percentage. Please be aware that it is a service that you are paying for through our company as well as shipping.
We must stress to our customers that the tax free warehouse is only beneficial to customers shipping high value goods and we can only offer shipping with DHL from our warehouse in Guernsey. This information is available to view and clearly stated from our website.
In practice, Guernsey uses UK postcodes and many UK retailer’s deliver to the island on the same terms as mainland UK. Significantly, Guernsey has no VAT or GST. This means if a UK retailer ships to Guernsey they should not be charging VAT. Retailers that ship to Guernsey will drop the VAT from the cost of your goods when you enter a Guernsey delivery address. Many large retailers are aware of this but some are not, especially smaller retailers.
The cost savings that you benefit from by using our Tax Free warehouse are not in relation to the shipping prices we can offer from this warehouse with the DHL couriers. The costs savings that you benefit from are based on the VAT free saving you make from your original purchase of your goods (Bike). The VAT that you saved from your original purchase of the bike would contribute towards your final costs for the shipping service. In comparison to this, you would be permitted to pay the purchase price of the goods plus additional VAT plus the courier shipping costs if you were shipping your goods from our mainland UK warehouse meaning a more higher cost to you for international shipping overall. We understand that the DHL shipping rates are slightly higher when shipping from our tax free warehouse in Guernsey so it is therefore important that you calculate beforehand that the vat saving on the purchase is higher than the possible increase in shipping costs from this facility compared to shipping from the UK mainland.
Please be aware that you can get an estimated shipping prices from your account via the pricing page on our website and view the available DHL shipping prices available to you from our Tax Free warehouse. This would help to give you a roundabout figure of what you would pay for the packages for onward shipping when they come to us and the available courier services based on which warehouse location you choose to ship from.
If you access our website, at the top there is a option that says 'pricing', if you click on that you can fill out the details of your packages weight and dimensions. Also on there is the 'country destination' bar to select the country, 'From' bar to select the warehouse for dispatch and also a green house icon that you can enter the shipping address you would like the package to be shipped to and you will get an estimate shipping cost for your item from various couriers.
I hope the information I have provided you is useful, we hope this issue does not deter you from using our services again in the future and that you will reconsider your current rating of our service.
Please do not hesitate to contact our Customer Experience team if you have any more questions or concerns.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry that you feel dissatisfied with our services.
I can see you have processed two shipments through our services so far from our Tax Free warehouse in Guernsey.
Our shipping rates are reviewed each year, with each of the courier services, to make them as cost effective as possible based on the volume of packages that we receive and we do also apply our service charge to the overall shipping prices, with the couriers, as a percentage. Please be aware that it is a service that you are paying for through our company as well as shipping.
We must stress to our customers that the tax free warehouse is only beneficial to customers shipping high value goods and we can only offer shipping with DHL from our warehouse in Guernsey. This information is available to view and clearly stated from our website.
In practice, Guernsey uses UK postcodes and many UK retailer’s deliver to the island on the same terms as mainland UK. Significantly, Guernsey has no VAT or GST. This means if a UK retailer ships to Guernsey they should not be charging VAT. Retailers that ship to Guernsey will drop the VAT from the cost of your goods when you enter a Guernsey delivery address. Many large retailers are aware of this but some are not, especially smaller retailers.
The cost savings that you benefit from by using our Tax Free warehouse are not in relation to the shipping prices we can offer from this warehouse with the DHL couriers. The costs savings that you benefit from are based on the VAT free saving you make from your original purchase of your goods (Bike). The VAT that you saved from your original purchase of the bike would contribute towards your final costs for the shipping service. In comparison to this, you would be permitted to pay the purchase price of the goods plus additional VAT plus the courier shipping costs if you were shipping your goods from our mainland UK warehouse meaning a more higher cost to you for international shipping overall. We understand that the DHL shipping rates are slightly higher when shipping from our tax free warehouse in Guernsey so it is therefore important that you calculate beforehand that the vat saving on the purchase is higher than the possible increase in shipping costs from this facility compared to shipping from the UK mainland.
Please be aware that you can get an estimated shipping prices from your account via the pricing page on our website and view the available DHL shipping prices available to you from our Tax Free warehouse. This would help to give you a roundabout figure of what you would pay for the packages for onward shipping when they come to us and the available courier services based on which warehouse location you choose to ship from.
If you access our website, at the top there is a option that says 'pricing', if you click on that you can fill out the details of your packages weight and dimensions. Also on there is the 'country destination' bar to select the country, 'From' bar to select the warehouse for dispatch and also a green house icon that you can enter the shipping address you would like the package to be shipped to and you will get an estimate shipping cost for your item from various couriers.
I hope the information I have provided you is useful, we hope this issue does not deter you from using our services again in the future and that you will reconsider your current rating of our service.
Please do not hesitate to contact our Customer Experience team if you have any more questions or concerns.
Kind Regards
Hayley
Verified Customer
04 May 2022
FedEx International Economy
VC
Highly recommended! Two thumbs up! Very secured packaging and fast shipping! Thank you forward2me. ??????
Richard Jones
04 May 2022
TNT Express Non-Docs
RJ
Comprehensive service and fast delivery. Thank You.
Dario Bordini
04 May 2022
DHL Economy Select
DB
Goooooooood
Rohan Gupta
03 May 2022
UPS Express Saver
RG
Excellent service and great support. Handled my parcel promptly
Verified Customer
03 May 2022
FedEx Connect
VC
The experience was wonderful from start to finish! It was a very easy process and my package arrived in perfect condition.
Michael
03 May 2022
FedEx International Priority
M
A very smooth shipping transaction. Timely & Professionally handled, from start to finish. I won't hesitate to use forward2me again!
Verified Customer
03 May 2022
DHL Express Worldwide
VC
遠いヨーロッパからの荷物で不安でしたが、早い対応と、梱包が丁寧で安心できました。
Verified Customer
02 May 2022
UPS Standard Single
VC
Colaborez cu aceasta firma de peste 5 ani. Livram aproape saptamanal din uk. Am livrat de toate pentru toti cu ei si Uk si din Germania si State. A fost prima companie de fw din Uk care a trecut vama fara probleme dupa iesirea din UE. Ramane prima companie de Fw care oferta servicii de incredere la preturi mult mai mici decat celelalte companii de fw din UK. Au preturi decente si o echipa super faina la impachetat. Echipa de pe suport clienti e foarte amabila si daca pot incearca sa ajute chiar si cand dai comanda de repack gresita.
Sunt foarte multumita de ei. Recomand cu drag si incredere.
Ps. Multumesc pentru ultimul transport :) cineva va fi maxim de fericit de cadoul de ziua lui :) yeeeeeey :)
Sunt foarte multumita de ei. Recomand cu drag si incredere.
Ps. Multumesc pentru ultimul transport :) cineva va fi maxim de fericit de cadoul de ziua lui :) yeeeeeey :)
Elmarie Basson
02 May 2022
DHL Express Worldwide
EB
Excellent service. Ultra reliable!
Verified Customer
02 May 2022
DHL Express Worldwide
VC
They are fast but for something that weighed about a pound with packaging and everything total was seventy something almost 80 dollars. The only option was priority but even then the total should have been about 26. I get fees for sending it to you but almost 60 extra dollars? That's crazy! The shipping was way more than the item costed but oh well. They don't give you estimates beforehand or I would have used someone else. I'll change my review if they can make it better with me somehow.
Tina A
01 May 2022
FedEx International Economy
TA
Great company, communicated via email once parcel was received at warehouse, I could send multiple packages as I had free storage for 30 days and once all my packages were received I could consolidate into one package. Only downfall a little on the pricey side
Verified Customer
01 May 2022
DHL Express Worldwide
VC
Awesome servive but the package review team should avoid tampering with items that come with a factory seal of quality such as smartphone packs. Breaking smartphone pack seals drastically reduces the value, quality and authenticity of the product. Instead a scanning device should be employed in accessing the contents of factory sealed packages.
Verified Customer
01 May 2022
DHL Express Worldwide
VC
メールサービスのレスがとても早くて助かりました
Fahad Yousif
01 May 2022
FedEx International Economy
FY
???????????
Verified Customer
30 April 2022
FedEx International Priority
VC
Truly the best forwarding service out there. CS was swift to respond in detail to all my questions regarding shipping perfumes and sent my order through lightning fast (only had a few free days left in storage). I wasn't expecting my package to ship as quickly as it did. Very grateful to CS and the warehouse team! The care in packaging is superb and guaranteed no breaks in-transit.
I'll absolutely be using forward2me as my main forwarding service, especially for perfumes. My compliments and deep thanks!
I'll absolutely be using forward2me as my main forwarding service, especially for perfumes. My compliments and deep thanks!
Verified Customer
30 April 2022
FedEx Connect
VC
Pleasure to do business with.
Verified Customer
30 April 2022
FedEx Connect
VC
Bought couple of things in UK that do not offer international shipping and shipped them to forward2me. Couple of packages received and repacked into one and got quoted a shipping price very close to the estimate. Received the parcel in the US within the estimated shipping time. Overall very satisfied.
Verified Customer
30 April 2022
FedEx Connect
VC
Quick and easy
customer
29 April 2022
DHL Express Worldwide
C
Perfect service! Customer service team was absolutely spot on and they managed to answer all my questions. My shipment arrived very fast, it was really well packed and I saved some money using combine and repack.
Hala Madrid
Hala Madrid
Verified Customer
29 April 2022
DHL Express Worldwide
VC
The experience was pretty much good... I particularly appreciate the efficiency and promptness in your processes... impressive... only drawback is the costing and lack of shipping options... I like to have lots of options so I can suit my budget... I look forward to that so I can use your service often.
Matthias Thoma
29 April 2022
DHL Express Worldwide
MT
Proper and fast service
Verified Customer
29 April 2022
FedEx International Priority
VC
Wonderful experience, easy to use, and fast processing time!
Verified Customer
28 April 2022
DHL Express Worldwide
VC
Ordered something from the UK without problems. Any question I had was responded to quickly, and once my items arrived at their warehouse and I paid the shipping cost, it shipped to me really fast.
Verified Customer
28 April 2022
FedEx International Priority
VC
straight forward easy and hassle-free service.
Ahmed AlHamdan
28 April 2022
FedEx International Economy
AA
Quick and fast preparation with optional proces
Verified Customer
28 April 2022
FedEx International Priority
VC
I used forward2me to ship products from the UK to Australia. My 4 star rating reflects they delivered what they promised. However, I was forced to pay VAT on the purchase and possibly on the international shipping despite the fact the products were exported from the UK. I exchanged messages with them attempting to get them to assist in obtaining a VAT refund but they said they don't do this. So, my suggestion is forward2me should offer a service to claim VAT refunds.
Mohammed el hijazi
28 April 2022
DHL Express Worldwide
MEH
Extremely expensive and very slow customer dervice
Hi Mohammed,
Many thanks for your feedback.
I am sorry that you feel dissatisfied with our service.
I can see you have processed one shipment through our services from our UK warehouse so far.
Our shipping rates are reviewed each year, with each of the courier services, to make them as cost effective as possible based on the volume of packages that we receive and we do also apply our service charge to the overall shipping prices, with the couriers, as a percentage. Please be aware that it is a service that you are paying for through our company as well as shipping.
I have looked back on the communication you received from our Customer Experience agents and I do not feel that the response times or action times of our agents should be classified as unsatisfactory.
I can see that you submitted a combine and repack request to our team for your packages on 6th April at 17:28, the repack request was sent to our UK warehouse team by the Customer Experience agent at 17:30 and the repack request was confirmed as completed for your account less than 24 hours later, the following day, 7th April at 13:28.
The items you were shipping were very small in size and very light in weight and I do feel that it was unnecessary for you to combine and repack your medication items to create one piece as this caused unnecessary additional costs to your overall shipping price by repacking and it did not reduce the original shipping price. DHL will base their shipping prices on either the actual weight of the goods or the volumetric/size of the package (s)-whichever is the greater. I can see that the shipping cost with DHL for your combined package had been based on the size of the package at 1.43 kg rather than the actual combined weight of the goods 0.46 kg. If you had shipped both packages as they were as 2 packages you would have still paid the same DHL shipping price as you did after consolidating the 2 packages as one piece but without incurring the additional repack charges. However repacking your goods into fewer packages or one piece for safety purposes and eliminates the risk of individual boxes going missing but it is not always guaranteed that a combine and repack service will provide cost savings on the original shipping price with the courier.
I hope the information I have provided to you is useful, we hope this issue does not deter you from using our services again in the future and that you will reconsider your current rating.
If you should have any further questions or concerns please do not hesitate to get back in touch with our Customer Experience team who will be more than happy to assist you further.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry that you feel dissatisfied with our service.
I can see you have processed one shipment through our services from our UK warehouse so far.
Our shipping rates are reviewed each year, with each of the courier services, to make them as cost effective as possible based on the volume of packages that we receive and we do also apply our service charge to the overall shipping prices, with the couriers, as a percentage. Please be aware that it is a service that you are paying for through our company as well as shipping.
I have looked back on the communication you received from our Customer Experience agents and I do not feel that the response times or action times of our agents should be classified as unsatisfactory.
I can see that you submitted a combine and repack request to our team for your packages on 6th April at 17:28, the repack request was sent to our UK warehouse team by the Customer Experience agent at 17:30 and the repack request was confirmed as completed for your account less than 24 hours later, the following day, 7th April at 13:28.
The items you were shipping were very small in size and very light in weight and I do feel that it was unnecessary for you to combine and repack your medication items to create one piece as this caused unnecessary additional costs to your overall shipping price by repacking and it did not reduce the original shipping price. DHL will base their shipping prices on either the actual weight of the goods or the volumetric/size of the package (s)-whichever is the greater. I can see that the shipping cost with DHL for your combined package had been based on the size of the package at 1.43 kg rather than the actual combined weight of the goods 0.46 kg. If you had shipped both packages as they were as 2 packages you would have still paid the same DHL shipping price as you did after consolidating the 2 packages as one piece but without incurring the additional repack charges. However repacking your goods into fewer packages or one piece for safety purposes and eliminates the risk of individual boxes going missing but it is not always guaranteed that a combine and repack service will provide cost savings on the original shipping price with the courier.
I hope the information I have provided to you is useful, we hope this issue does not deter you from using our services again in the future and that you will reconsider your current rating.
If you should have any further questions or concerns please do not hesitate to get back in touch with our Customer Experience team who will be more than happy to assist you further.
Kind Regards
Hayley
Verified Customer
28 April 2022
FedEx Connect
VC
Excellent service. A real cost savings.
Samantha Province
28 April 2022
FedEx Connect
SP
Excellent service, fully satisfied.
Michelle Richmond
28 April 2022
FedEx Connect
MR
Love that there is a company like this! I see things online which could not be delivered to the States…but now they can! I have used this 3 times now and have not been disappointed! Thank you forward2me!
Verified Customer
28 April 2022
FedEx International Priority
VC
The service is excellent , always prompt reply and sort out all the problem .
Will highly recommend .
Will highly recommend .
Verified Customer
28 April 2022
DHL Express Worldwide
VC
I was very surprised at how quickly the packages arrived. Excellent service.
Matthew Bayse
27 April 2022
UPS Express Saver
MB
Received my products without any problems.
Nigel Fenton
27 April 2022
DHL Express Worldwide
NF
Good, easy to understand process. Thank you
Ewout Pols
27 April 2022
DHL Economy Select
EP
Worked like a charm. Ordered something from a company who wouldnt ship to mainland Europe.
Verified Customer
26 April 2022
DHL Economy Select
VC
Excellent service.
Verified Customer
26 April 2022
DHL Express Worldwide
VC
Great communication, clear status reports, good shipping choices. First-class option for shipping purchases from Europe to the US. Thanks.
Verified Customer
26 April 2022
DHL Express Worldwide
VC
Customer service is always reliable and will follow up with helpful answers. They make it easy to navigate potentially difficult shipping situations.
Rosalind atkinson
26 April 2022
UPS Express Saver
RA
This was a professional, easy and transparent service, that was quick and simple to use. I only wish it had had more shipping options as it only had courier to new zealand or fiji and so was v expensive.
Verified Customer
26 April 2022
FedEx International Priority
VC
Excellent service!
Rumi Muraoka
25 April 2022
DHL Express Worldwide
RM
I was quite skeptical in the beginning as it looked too easy and more reasonable compared to the other services I have used in the past. But now after entire transaction has been done, I wish I could have found forward2me much earlier!
Verified Customer
25 April 2022
DHL Express Worldwide
VC
The service was fast and efficient, no problems were encountered at all.
My favourite brand stopped shipping from the UK to Australia, when they did it would cost £15, forward2me cost £200.
I shopped during a sale so the savings on the purchases went to the shipping cost, which equated to purchasing at full price.
My favourite brand stopped shipping from the UK to Australia, when they did it would cost £15, forward2me cost £200.
I shopped during a sale so the savings on the purchases went to the shipping cost, which equated to purchasing at full price.
Hamzah Alghalbi
25 April 2022
FedEx International Economy
HA
Excellent services
Brandon Hatfield
24 April 2022
UPS Economy
BH
My item arrived damaged - it was poorly re-packaged. As much as the service costed it should’ve gotten my item to me and at least reasonable condition
Verified Customer
23 April 2022
DHL Express Worldwide
VC
yes i will over and over
Nicholas Simmons
23 April 2022
FedEx International Economy
NS
Great service and any questions or queries handled very quickly…..well done