WAREHOUSE OPENING HOURS

Your goods can be received by us during these hours which vary according to the address at which the goods are arriving. All times quoted are local times.

OPENING HOURS FOR HOLIDAY SEASON 2025

December is this time of the year, when pretty much all the courier companies are taking some days off or don't cover 100% including us. We understand how important it is for you to receive your parcels in a timely manner, which is why we advise you to plan accordingly. On this page you will find information about all of our warehouses + some factors you need to be aware of. We are doing our best to process all parcels on time, which is why our closed days are matching the days when couriers are not collecting items.

USA WAREHOUSE

December
24th - Close early
25th - Closed
26th - Normal working day
31st - Close early
January
1st - Closed
2nd - Normal working hours resume.

UK WAREHOUSE

December
24th - Close by 4:00 pm
25th - Closed
26th - Closed
27th - Close by 4:00 pm
31st - Close by 4:00 pm
January
1st - Closed
2nd - Opening hours as normal going forward

JAPAN WAREHOUSE

Normal hours over Christmas.
Closed from Saturday 27th December, re-open Monday 5th January.

GERMANY WAREHOUSE

December
24th - Closed
25th - Closed
26th - Closed
27th - Saturday 9:00 - 2:00 pm
31st - Open 9:00 - 5:00 pm
January
1st - Closed
2nd - Normal working hours resume.

GUERNSEY WAREHOUSE

December
24th - Close at 12 noon
25th - Closed
26th - Closed
31st - Close at 12 noon
January
1st - Closed
2nd - Opening hours as normal going forward

*Keep in mind that most of the couriers might have limited coverage and collections from the 25th of December till 4th of January 2025.

Regular Opening Hours

UK WAREHOUSE

Monday to Friday - 08:00 to 17:00 UK time

Saturday - 08:00 to 12:00 UK time

Sunday, Public Holidays - Closed

JAPAN WAREHOUSE

Monday to Friday - 10:00 to 16:00 Japan time

Saturday, Sunday, Public Holidays - Closed

USA WAREHOUSE

Monday to Friday - 08:00 to 16:00 Eastern Time

Saturday, Sunday, Public Holidays - Closed

GERMANY WAREHOUSE

Monday to Friday - 08:00 to 15:00 German time

Saturday, Sunday, Public Holidays - Closed

GUERNSEY WAREHOUSE

Monday to Friday - 07:00 to 18:00 UK time

Saturday - 08:00 to 10:00 UK time

Sunday, Public Holidays - Closed

If You Have Any Questions

Contact us using the form below and we’ll respond as soon as we can. The more information you provide, the quicker and more effectively we’ll be able to help you. You can also email customer services directly.