Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Michael Colson
16 December 2020
DHL Express Worldwide
MC
I used the re-packing service, which is an absolute must for over sea's shipments, was very well done. The items were most secure. Delivery was as promised with no delays, which I expected with the COVID 19 global problems. Queries with delivered items to them were answered promptly and sorted in like manner.
Verified Customer
16 December 2020
DHL Express Worldwide
VC
Overall good, but it took several days of back and forth with the agents to get my item repackaged and forwarded. It arrived broken, but seemed well packaged, so I didn’t follow up and plan to fix it myself.
Hi,
Many thanks for taking the time to review our services.
I'm pleased to hear that you found our service overall good however it did take a little time to repack your goods for shipping and the item arrived broken. It does take a little time to organise repacks as these type of requests are done in order of receipt and we always
I know it must have been disappointing to receive your item damaged however I'm pleased to hear that you were able to fix the damage. These situations are very difficult when we have done all we can to ensure that the goods are packed securely for international transit and we are pleased that you feel we packed your goods well.
I hope you will look to use our service again in 2021 and please contact our Customer Services if you require any assistance with your shipments.
Kind Regards,
Tracy.
Many thanks for taking the time to review our services.
I'm pleased to hear that you found our service overall good however it did take a little time to repack your goods for shipping and the item arrived broken. It does take a little time to organise repacks as these type of requests are done in order of receipt and we always
I know it must have been disappointing to receive your item damaged however I'm pleased to hear that you were able to fix the damage. These situations are very difficult when we have done all we can to ensure that the goods are packed securely for international transit and we are pleased that you feel we packed your goods well.
I hope you will look to use our service again in 2021 and please contact our Customer Services if you require any assistance with your shipments.
Kind Regards,
Tracy.
Giselle Zuniga
16 December 2020
DHL Express Worldwide
GZ
I was hesitant to try this service but I’m so glad i did!! It was so worth it. My item arrived in less than a week and in perfect condition and so thoughtfully packaged.
Ali Arsalan
16 December 2020
DHL Express Worldwide
AA
Highly overpriced
Hi,
Many thanks for your feedback.
I'm sorry to hear that you feel our service is overpriced, we do pride ourselves on offering the best service possible alongside value for money shipping.
The price paid for shipping not only includes the transit costs but also the use of the address, the acceptance, processing, storing, preparation for shipping and any export documentation required for export. We offer full customer support from the receipt of your parcel until delivery for all tracked services.
I hope this helps explain what is included in the fee, I'm afraid we can't compete with larger retailer sites who offer cheap shipping, these sites cover their costs in the sale of the products, due to forward2me offering a service we need to cover the cost of the service in the final shipping fee.
We also offer an account free of charge and don't add a monthly or annual fee like some of our competitors. A free storage period is also offered up to 30 days to allow customers to collate goods in our warehouse so they can obtain the maximum value for shipping.
I hope this information all helps to clarify how we calculate our shipping costs, we do work with our couriers on a regular basis to ensure that we can offer our customers the best possible shipping prices however due to the pandemic situation many budget couriers have been unable to offer a lower priced shipping options this year due to the lack of air space. We are hoping these services will get up and running again in 2021 and we can then offer a more varied courier option.
Kind Regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that you feel our service is overpriced, we do pride ourselves on offering the best service possible alongside value for money shipping.
The price paid for shipping not only includes the transit costs but also the use of the address, the acceptance, processing, storing, preparation for shipping and any export documentation required for export. We offer full customer support from the receipt of your parcel until delivery for all tracked services.
I hope this helps explain what is included in the fee, I'm afraid we can't compete with larger retailer sites who offer cheap shipping, these sites cover their costs in the sale of the products, due to forward2me offering a service we need to cover the cost of the service in the final shipping fee.
We also offer an account free of charge and don't add a monthly or annual fee like some of our competitors. A free storage period is also offered up to 30 days to allow customers to collate goods in our warehouse so they can obtain the maximum value for shipping.
I hope this information all helps to clarify how we calculate our shipping costs, we do work with our couriers on a regular basis to ensure that we can offer our customers the best possible shipping prices however due to the pandemic situation many budget couriers have been unable to offer a lower priced shipping options this year due to the lack of air space. We are hoping these services will get up and running again in 2021 and we can then offer a more varied courier option.
Kind Regards,
Tracy.
Isaac Monsivaiz
16 December 2020
DHL Express Worldwide
IM
This process was fast and so easy. I’m grateful for this service to get limited edition perfume.
Lerato Mahanuke
15 December 2020
DHL Express Worldwide
LM
Turn around time is good
Oto Luksa
15 December 2020
DHL Economy Select
OL
I've been using Forward2Me for more than four years now, and I've always been happy with the service that they provide. I have to say that in some ways it got a little worse (the photos of each received package that they used to automatically provide, and don't anymore, were sometimes really useful for identifying parcels with no tracking info), but in others it got better. The fact that they opened new warehouses in other countries means that, as a EU citizen, I'll be able to continue using their services even in the post-Brexit era, since shopping in the UK will cease being viable for me come January 1, 2021.
It's also worth noting that their customer service has always been very helpful, in the rare few times that I needed to contact them. My last interaction with them was a bit more than a month ago, and I have to give a shout-out to Aimee, who was a joy to deal with!
It's also worth noting that their customer service has always been very helpful, in the rare few times that I needed to contact them. My last interaction with them was a bit more than a month ago, and I have to give a shout-out to Aimee, who was a joy to deal with!
Keijo Lehikoinen
15 December 2020
DHL Economy Select
KL
Great service!
Anne-Marie Dheere
15 December 2020
UPS Express Saver
AD
Exceptional service as expected and value for money. Would highly recommend this service to friends and family. In a chaotic world it’s a relief to know when to expect ones parcel.
Greg Lamb
15 December 2020
DHL Express Worldwide
GL
Really easy to use and quick service. Much less expensive than what the retailer used for shipping. I’ll be using forward2me again soon
Jill Lowther
15 December 2020
DHL Express Worldwide
JL
Yes very good but the cost of shipping was a bit higher than I expected. Possibly use it again as I was impressed with the turn around.
Verified Customer
15 December 2020
DHL Express Worldwide
VC
They were very responsive and helpful with my order and I highly recommend forward2me
Verified Customer
15 December 2020
DPD Classic
VC
Great ser ice and fast delivery
KUNIYUKI ICHIKAWA
15 December 2020
UPS Express Saver
KI
転送処理がタイムラグなく進んだのでストレスを感じませんでした
Verified Customer
15 December 2020
DHL Express Worldwide
VC
Easy setup, worked great.
Would like some more information on costs based on destination, package size and weight.
Would like some more information on costs based on destination, package size and weight.
Kimberly V
14 December 2020
DHL Express Worldwide
KV
Amazing! I couldn't be more grateful for this service. They are timely, polite & helpful. No issues thus far. They hold all my pkgs & consolidate them all into 1 box.
Verified Customer
14 December 2020
TNT Express Non-Docs
VC
Very good service?
Verified Customer
14 December 2020
DHL Express Worldwide
VC
Forward2me is a great service you can fully trust. I ordered a Macbook and Forward2me shipped it to my address in a timely manner. In addition to that, their customer service response is excellent and they will do everything to answer all your questions. A service I would highly recommend!
Verified Customer
14 December 2020
UPS Express Saver
VC
Processing speed was slower than I expected. My package was available for shipping only after 2 days since arrival to a warehouse. Customer support was great and helpful.
Hi,
Many thanks for taking the time to feedback on our services.
I'm plased to see that you are overall happy although the processing of your package took longer than expected, we are receiving higher than usual volumes at the moment and this may be the reason why the processing of your goods took a little longer than normal.
We look forward to helping you ship again soon and your continued support into 2021.
Kind Regards,
Tracy.
Many thanks for taking the time to feedback on our services.
I'm plased to see that you are overall happy although the processing of your package took longer than expected, we are receiving higher than usual volumes at the moment and this may be the reason why the processing of your goods took a little longer than normal.
We look forward to helping you ship again soon and your continued support into 2021.
Kind Regards,
Tracy.
Verified Customer
14 December 2020
DHL Express Worldwide
VC
Very fast and trustworthy
Verified Customer
14 December 2020
DHL Express Worldwide
VC
Very easy to use and the delivery time was fast.
mr
14 December 2020
DHL Express Worldwide
M
very straight forward process, quite literally. Status of shipment was promptly updated every step of the way. fast and secure delivery. expensive service but I still recommend for the unique shopping advantage
Hi,
Many thanks for your feedback, we really appreciate this.
I'm pleased to hear that you are happy with the service service we provide and feel that we offer a good service.
We do feel that we offer a value for money service, the price paid not only includes shipping but the use of the UK address to receive goods, accept, process and store your goods free of charge up to 30 days and then prepare your goods for onward shipping including any export paperwork required.
We look forward to helping you again soon.
Kind Regards,
Tracy.
Many thanks for your feedback, we really appreciate this.
I'm pleased to hear that you are happy with the service service we provide and feel that we offer a good service.
We do feel that we offer a value for money service, the price paid not only includes shipping but the use of the UK address to receive goods, accept, process and store your goods free of charge up to 30 days and then prepare your goods for onward shipping including any export paperwork required.
We look forward to helping you again soon.
Kind Regards,
Tracy.
Verified Customer
14 December 2020
DHL Express Worldwide
VC
Excellent and fast response
Stephan
13 December 2020
DHL Express Worldwide
S
Get help quickly with questions and clear answers
Verified Customer
13 December 2020
DHL Express Worldwide
VC
Very fast. Excellent!
Verified Customer
13 December 2020
DHL Express Worldwide
VC
全ての段階において処理が早かった。メールでの案内も満足。
Majed Aburas
13 December 2020
UPS Express Saver
MA
Thank you very much for your good service and your costumers care
Verified Customer
13 December 2020
DHL Express Worldwide
VC
Loved the user friendly and simple interface of the website. Customer service was quick and responsive. The tax-free address is a big plus if non-UK resident. The service allows you to consolidate packages saving delivery charges. Overall a highly positive experience.
Verified Customer
12 December 2020
DPD Classic
VC
Very fast shipment was even faster than stated
Verified Customer
12 December 2020
DHL Express Worldwide
VC
So easy to use and excellent service. I have recommended des to all my friends and Instagram followers!
NIKOLAOS KOSTOPOULOS
12 December 2020
DHL Economy Select
NK
Άμεση ανταπόκριση γρήγορη εξυπηρετηση
Andreas Johansson
12 December 2020
UPS Standard Single
AJ
Fast processing and easy procedure to choose shipping service and easy payment.
Verified Customer
11 December 2020
DHL Express Worldwide
VC
i was very worried about buying something kind of expensive with a service i’ve never used before but it was fast and easy. it was a little more expensive than i was hoping but overall i’m very happy
Verified Customer
11 December 2020
DHL Express Worldwide
VC
Perfect and fast
Verified Customer
11 December 2020
TNT Economy Express
VC
1) other competitors (MyUS) provide few basic picture showing package (prior opening, to assess transport and eventually claim) and content (to assess completion). This allows to immediately contact the sender and take an action in case required, leaving no responsibilities to F2me, where I have to wait item is shipped to me
2) I regret that information over individual packages dispappears once shipped from F2me. There is still a summary available, with some items details (weight. dimension, category) but there is not anymore on some other (origin, tracking number, sender details)
2) I regret that information over individual packages dispappears once shipped from F2me. There is still a summary available, with some items details (weight. dimension, category) but there is not anymore on some other (origin, tracking number, sender details)
Hi,
Many thanks for your feedback, I'm pleased to hear that you are happy with the service provided. We appreciate this feedback and will take your comments on board regarding suggestions for our site.
We look forward to helping you ship again soon.
All the very best for 2021.
Kind Regards,
Tracy.
Many thanks for your feedback, I'm pleased to hear that you are happy with the service provided. We appreciate this feedback and will take your comments on board regarding suggestions for our site.
We look forward to helping you ship again soon.
All the very best for 2021.
Kind Regards,
Tracy.
Daniel Leyva
11 December 2020
DHL Express Worldwide
DL
Service is great great communication, fast shipping. Only downside is how much the shipping cost but glad I got my item!
Gabor Zrupko
11 December 2020
DHL Express Worldwide
GZ
Excellent, fast, reliable...
Argyris Argyrou
11 December 2020
DHL Express Worldwide
AA
Very fast very reliable
Verified Customer
11 December 2020
DHL Express Worldwide
VC
I m very satisfied from all the transactions that I had with them, of course I will continue shopping with.
Verified Customer
11 December 2020
UPS Express Saver
VC
Thank you.
Yi Peng Li
10 December 2020
DHL Express Worldwide
YPL
Excellent and efficient problem solving.
Bethany Bajgier
10 December 2020
DHL Economy Select
BB
Forwarding a standard package works well. Anything outside the standard package requires contacting customer service. Using the WhatsApp option takes hours before there is a response from an agent. And then hours between answers. When a response does come there is often not enough information and one is left wondering and confused resulting in a delayed shipment. Customer service needs significant improvement.
Hi,
Many thanks for taking the time to review our services however I'm sorry to hear that you are unhappy with the level of service provided from the forward2me Customer Service team.
forward2me pride themselves on offering top class customer support and it is really disappointing to hear that you feel we haven't provided you with the expected level of service on this occasion.
I have taken a look at your communication with our Customer Service team and see that they have responded to your initial enquiries on whatsapp in a timely manner however due to your enquiry relating to the shipping of dangerous goods the process did take a little longer than it would when shipping a standard packgae.
Our staff have to undergo a very rigorous training programme to pack and ship dangerous goods, therefore we have a specialist team that deal with these kind of enquiries. Packages containing dangerous goods need to be repacked so they comply with IATA for air shipments and the Road Haulage Association for road shipments so we have to be careful to ensure the packaging is compliant and labels are applied correctly, this means the package has to go through several checks before it can be approved for shipping.
I'm sorry that you were unhappy with the time it took to repack your goods and communicate the process with you however our main concern is that goods are packaged so they ar safe and secure for international transit.
We are constantly looking at ways to make this process smoother for customers and do take your comments on board however I hope the information provided today helps you understand why these shipments have taken longer to deal with than a normal package would.
Please feel free to contact our Customer Service team at any stage, we are always happy to help and assist you with your enquiries.
Kind Regards,
Tracy.
Many thanks for taking the time to review our services however I'm sorry to hear that you are unhappy with the level of service provided from the forward2me Customer Service team.
forward2me pride themselves on offering top class customer support and it is really disappointing to hear that you feel we haven't provided you with the expected level of service on this occasion.
I have taken a look at your communication with our Customer Service team and see that they have responded to your initial enquiries on whatsapp in a timely manner however due to your enquiry relating to the shipping of dangerous goods the process did take a little longer than it would when shipping a standard packgae.
Our staff have to undergo a very rigorous training programme to pack and ship dangerous goods, therefore we have a specialist team that deal with these kind of enquiries. Packages containing dangerous goods need to be repacked so they comply with IATA for air shipments and the Road Haulage Association for road shipments so we have to be careful to ensure the packaging is compliant and labels are applied correctly, this means the package has to go through several checks before it can be approved for shipping.
I'm sorry that you were unhappy with the time it took to repack your goods and communicate the process with you however our main concern is that goods are packaged so they ar safe and secure for international transit.
We are constantly looking at ways to make this process smoother for customers and do take your comments on board however I hope the information provided today helps you understand why these shipments have taken longer to deal with than a normal package would.
Please feel free to contact our Customer Service team at any stage, we are always happy to help and assist you with your enquiries.
Kind Regards,
Tracy.
Verified Customer
09 December 2020
DHL Express Worldwide
VC
Always willing to answer questions
Gudrun Fridthjofsdottir
09 December 2020
DHL Express Worldwide
GF
quick to respond and very good service spirit,
good explanations
good explanations
Verified Customer
09 December 2020
UPS Standard Single
VC
all is well as expected
Verified Customer
09 December 2020
DHL Economy Select
VC
Excelent service. Great communication!
Verified Customer
09 December 2020
DHL Express Worldwide
VC
They were extremely easy to work with and super fast to ship! I will definitely be using them again and again.
Verified Customer
09 December 2020
UPS Express Saver
VC
Excellent service; easy to use
Laszlo Tokaji
08 December 2020
UPS Express Saver
LT
Perfect fast service!
Henk van Heerden
08 December 2020
DHL Express Worldwide
HV
Correspondence is good . You always know that’s happening with your parcel
Hi,
Many thanks for your feedback, this is really appreciated.
I'm happy to hear that we corresponded with you well and you were always informed with the progress of your parcel.
We look forward to helping you again soon and hopefully get that 5* review next time:-)
Kind Regards,
Tracy.
Many thanks for your feedback, this is really appreciated.
I'm happy to hear that we corresponded with you well and you were always informed with the progress of your parcel.
We look forward to helping you again soon and hopefully get that 5* review next time:-)
Kind Regards,
Tracy.