Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Khalid Al Shidi
10 March 2021
FedEx International Economy
KAS
The shipping cost was twice the items cost, hence I don't think I will repeat the experience as there are many cheaper alternatives.
Hi,Many thanks for your feedback however I'm sorry to hear that the cost of shipping was more than you expected.Owing to covid we currently have a reduced set of shipping options. This is because there are very few passenger aircraft flying which is how cheaper courier services ship packages internationally. Right now, the higher prices reflect the limited number of premium couriers we have available - these remain available because they own their own cargo aircraft - i.e. no dependency upon passenger aircraft.Please feel free to share with us if you know of any cheaper shipping options and we will be happy to investigate them further.The price of shipping has no relation to the value of the goods. The cost of shipping relates only to the size and weight of the item - so an expensive iPhone will be relatively cheap to ship and a cheap bean bag will be expensive. This is entirely outside our control and just how freight is charged for.I hope this information helps explain the current situation with shipping and the costs involved however if you have any other questions please feel free to contact our Customer service team and they will be very happy to assist you further.Kind regards,Tracy.
Joanna Papadimitriou
10 March 2021
UPS Standard Single
JP
everything just Perfect
Verified Customer
10 March 2021
DHL Express Worldwide
VC
Ihan loistava palvelu. Kaikki toimi hienosti. Kiitos!
Verified Customer
09 March 2021
DHL Express Worldwide
VC
Fast support, fast shipping.
A++
A++
Kevin Morales
09 March 2021
DHL Express Worldwide
KM
It was amazing. It was extemely professional and easy to work with
John Grieve
09 March 2021
DHL Express Worldwide
JG
Fast delivery, good consolidation repackaging service. Price a little higher than I would like, but extremely good/fast service.
Verified Customer
09 March 2021
DHL Express Worldwide
VC
The Turkish team described poorly one of the items,so the unbelievably kind English team insisted and kept me updated until we found out that it was the right one. From then on quick and smooth shipping
Evangelos Pritsis
08 March 2021
DHL Express Worldwide
EP
Fast and reliable services, 4* , because I believe that their prices are a little bit high.
abeer algamili
08 March 2021
DHL Express Worldwide
AA
good at this hard time
Verified Customer
08 March 2021
DHL Express Worldwide
VC
I would recommend forward2me. I have already placed my second order. It was very easy from start to finish.
Anthony
08 March 2021
FedEx International Priority
A
Very good service with fast shipping ,will definitely use again . Thank you
Verified Customer
07 March 2021
FedEx International Economy
VC
very heplyful.. thanks for the good service and good guide..
Ariffin sulaiman
07 March 2021
FedEx International Economy
AS
Wonderful service and great assistance! from the moment my online purchases arrived at my virtual address right to the moment they were ready to be sent customer service will email with advice on what to expect next in an easy-to-follow instruction.
Verified Customer
07 March 2021
DHL Express Worldwide
VC
A lot of stuff I wanted to buy we’re only available to ship within the UK so I’ve used forward2me a few times and they always ‘delivered’!! I’ve always waited until I get a few purchases ready to ship, and I always chose the 1-day express and the rate to me is really great! I usually only paid around 40-50 USD to ship +\- 5 items, and they all arrived in one day! Pretty much unheard of anywhere else! Been really happy with my experiences and will continue using their service!
Verified Customer
07 March 2021
DHL Express Worldwide
VC
Quick turnaround by forward2me. Item delivered on time Japan to Canada.
Verified Customer
07 March 2021
UPS Express Saver
VC
Very good service
Jan
06 March 2021
DHL Express Worldwide
J
Fast and simple. I'm very satisfied with this service. They helped me out to sole my issue after Brexit shipping to the continental Europe.
Michael Miura
06 March 2021
DHL Economy Select
MM
rasche und problemlose Abwicklung; hat mir bei meiner Bestellung wirklich sehr geholfen
Verified Customer
06 March 2021
FedEx International Priority
VC
Living in a country many companies don’t ship to, forward2me is a lifesaver!
Ann-Margaret
06 March 2021
UPS Express Saver
A
They were fast, efficient, and reliable. It was my first time using a forwarding service, and they exceeded my expectations; my new UK items were at my American doorstep within a number of days. Would highly recommend to others!
Calvin Meeks
06 March 2021
DHL Express Worldwide
CM
Very high shipment
Verified Customer
06 March 2021
DHL Express Worldwide
VC
easy with a reasonable shipping cost
Verified Customer
06 March 2021
UPS Express Saver
VC
Second time I have worked with them and it was a pleasure just like the first time! Great communication, fast notification of package arrival, and lightning quick shipping.
Christopher Amos
05 March 2021
TNT Express Non-Docs
CA
No contact needed. Just worked as stated. Highly recommended. Would use again.
Kara
05 March 2021
DHL Express Worldwide
K
Wasn’t sure whether to trust this service or not but it worked out great for forwarding a part only available in the UK to the US. I ran into trouble when processing my payment but the response to my customer service support ticket was quick and they sorted my issue right away. I don’t order many things from the UK but I would use it again!
Verified Customer
05 March 2021
DHL Express Worldwide
VC
fast service but expensive please make it a little affordable :)
Francesco Parisi
04 March 2021
DHL Economy Select
FP
I’m waiting 1 item, I have put 8 items, but there has been combined just 7 items, let me know thanks for all
Gunther Urbschat
04 March 2021
UPS Express Saver
GU
Finally you have the option to forward alcohol containing packages directly without the need to contact customer service. Unfortunately due to the Brexit deliveries by using your service had been extremely expensive because now I have to pay British AND German tax. Momentary I have no solution to solve this problem... It's also nearly impossible to send food (meet or cheese) via your Warehouse to Germany because of EU-restrictions. I would be very glad, if you would have solutions for these problems.
Lynn Bramley
04 March 2021
DHL Express Worldwide
LB
Excellent service and a quick delivery...thank you.
Perfect when getting orders delivered is difficult with original suppliers.
I.e. Apple homepods can’t be purchased in Portugal, so I purchased them in Germany and the UK and sent by Forward2me.
Perfect when getting orders delivered is difficult with original suppliers.
I.e. Apple homepods can’t be purchased in Portugal, so I purchased them in Germany and the UK and sent by Forward2me.
Verified Customer
04 March 2021
FedEx International Economy
VC
very bad service and communication , they answeres late always and not direct answers , they wasted my time and money and they charged me to return goods to the sender shop
Hi,
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the service our agent provided you, I have looked back at the communication and can see that the issue was that the package you received was very large and contained dangerous goods.
Larger shipments tend to be shipped palletised on a freight service however to be able to ship these type of items we require the manufacturers material safety data sheet to provide to the shipper to ensure that the goods are safe for international transit by air.
Unfortunately you were unable to provide an up to date version of this document, our agent did go above and beyond to obtain this for you even ringing a supplier in the UK and feel it is a little unjust to say that the service wasn't to your expectation.
I'm really sorry that we were unable to offer the price you were expecting for shipping this item however we did all we could to forward the goods to another UK address, although we spent a considerable time trying to help you we took no payment for ourselves for the work involved.
I would always recommend if you are looking to ship oversized items or products classed as dangerous goods that you obtain a quote from us pior to purchase so you aware of the costs involved with shipping. Our customer service team are always happy to assist with quotes.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the service our agent provided you, I have looked back at the communication and can see that the issue was that the package you received was very large and contained dangerous goods.
Larger shipments tend to be shipped palletised on a freight service however to be able to ship these type of items we require the manufacturers material safety data sheet to provide to the shipper to ensure that the goods are safe for international transit by air.
Unfortunately you were unable to provide an up to date version of this document, our agent did go above and beyond to obtain this for you even ringing a supplier in the UK and feel it is a little unjust to say that the service wasn't to your expectation.
I'm really sorry that we were unable to offer the price you were expecting for shipping this item however we did all we could to forward the goods to another UK address, although we spent a considerable time trying to help you we took no payment for ourselves for the work involved.
I would always recommend if you are looking to ship oversized items or products classed as dangerous goods that you obtain a quote from us pior to purchase so you aware of the costs involved with shipping. Our customer service team are always happy to assist with quotes.
Kind regards,
Tracy.
Laura Gibson
04 March 2021
UPS Express Saver
LG
Great, quick, reliable service. Honest company. Would use them again. I imported funky flooring from the UK to Canada and it was well worth it!
Verified Customer
04 March 2021
DHL Express Worldwide
VC
The service was great! Once my item was received the process to get it to me in the USA was very quick. Very simple process to get items you can’t normally order from the UK if you do t live there.
Frank Djeng
03 March 2021
DHL Express Worldwide
FD
forward2me was very attentive to my inquiries and they forwarded my shipment promptly. I will use them again for all my future UK to USA orders. Thanks!
Verified Customer
03 March 2021
DHL Express Worldwide
VC
Forward2Me received a parcel containing a Mac Book worth 1.649 GBP, yet they told me that it couldn't be found in the warehouse.
After contacting with Apple, Apple said it has been delivered.
This case is now open since the begin of February. In the begin they replied me very fast, now I haven't heard anything since a week.
In another parcel Forward2Me received some Apple Airpods and forwarded them to Canada; they received opened; I wrote to them several times and only received one answer back so far, also here waiting on their answer since 7 days.
In a third parcel Forward2Me received an Apple Home Mini, I told them to repack it into a new parcel and I paid for it.
Yet the parcel wasn't repacked and received -again opened- by the recipient in Canada in it'a original package. No instructions followed but charged for the services.
I have also told Forward2Me several times, that they cannot ship parcels and let the original shipping labels on the parcel, I informed them to use ducktape when forwarding the parcels.
Yet everytime they are shipping a parcel they didn't use security ducktape like advised neither did they remove the old shipping labels.
On this way they are violating the shipping rules of DHL Express that "no other shipping label may be present on the parcel" and also the items aren't wrapped in a condition in which DHL Express would cover any compensation when broken as Forward2Me isn't taping them nor do anything else to make sure that the parcels are safe when being shipped.
On this way I would like to ask:
1. When can I expect a compensation for the Mac Book?
2. When can I expect an answer and compensation for the AirPods?
3. When can I expect an answer and compensation for the Mini Home?
Thanks
After contacting with Apple, Apple said it has been delivered.
This case is now open since the begin of February. In the begin they replied me very fast, now I haven't heard anything since a week.
In another parcel Forward2Me received some Apple Airpods and forwarded them to Canada; they received opened; I wrote to them several times and only received one answer back so far, also here waiting on their answer since 7 days.
In a third parcel Forward2Me received an Apple Home Mini, I told them to repack it into a new parcel and I paid for it.
Yet the parcel wasn't repacked and received -again opened- by the recipient in Canada in it'a original package. No instructions followed but charged for the services.
I have also told Forward2Me several times, that they cannot ship parcels and let the original shipping labels on the parcel, I informed them to use ducktape when forwarding the parcels.
Yet everytime they are shipping a parcel they didn't use security ducktape like advised neither did they remove the old shipping labels.
On this way they are violating the shipping rules of DHL Express that "no other shipping label may be present on the parcel" and also the items aren't wrapped in a condition in which DHL Express would cover any compensation when broken as Forward2Me isn't taping them nor do anything else to make sure that the parcels are safe when being shipped.
On this way I would like to ask:
1. When can I expect a compensation for the Mac Book?
2. When can I expect an answer and compensation for the AirPods?
3. When can I expect an answer and compensation for the Mini Home?
Thanks
Hi,
Many thanks for your feedback however I'm sorry to hear that you are unhappy with the service provided by forward2me.
First of all I do understand how frustrating and upsetting it must be regarding the amount of time it has taken to locate your Apple parcel that is showing delivered on 03.02.21. After extention warehouse checks we have identified that the parcel has not physically been delivered to us. All parcels coming into our warehouse are scanned on arrival with us and there is no record of this parcel being received.
We have opened an investigation with UPS however have not yet received a response from them so I have now escalated this to their management team.
However we now see that the parcel has further tracking showing that the parcel has been forwarded to Syncreon in the Netherlands so we're thinking the parcel has been sent to the Apple return centre there for some reason. Maybe the parcel was recalled for some reason and that was why it hasn't been delivered.
I would suggest maybe contacting Apple with your tracking details so they can open an investigation from their side.
For the earpods I have seen the photographs you have sent over via email. The parcel has been opened as we need to inspect the contents of each package we receive to ensure that the goods are safe and legal to ship to your country. However we only open the outer box and would never open a manufacturers box without the customers agreement. Our processors have taped over this with clear tape to reseal so I'm thinking this is why it looks like it is open on receipt.
Please be assured that the package would not have been shipped in this state, it was added to a flyer bag for shipping so the details of the original package would not have been shown whilst in transit.
For the Apple Home mini, I see that a repack was not undertaken or charged on your invoice, I'm thinking that this request was rejected by the warehouse team as there would have been no cost saving, you would have received an email to confirm this.
I hope this helps explain everything for you, I don't believe any of the goods you have received have been damaged so I'm unsure what compensation you would like us to provide however please let us know if this is not the case and we will investigate this further for you.
Our Customer Service Agent will be in touch via email regarding the update on the UPS delivery and hopefully resolve this for you.
Kind regards,
Tracy.
Many thanks for your feedback however I'm sorry to hear that you are unhappy with the service provided by forward2me.
First of all I do understand how frustrating and upsetting it must be regarding the amount of time it has taken to locate your Apple parcel that is showing delivered on 03.02.21. After extention warehouse checks we have identified that the parcel has not physically been delivered to us. All parcels coming into our warehouse are scanned on arrival with us and there is no record of this parcel being received.
We have opened an investigation with UPS however have not yet received a response from them so I have now escalated this to their management team.
However we now see that the parcel has further tracking showing that the parcel has been forwarded to Syncreon in the Netherlands so we're thinking the parcel has been sent to the Apple return centre there for some reason. Maybe the parcel was recalled for some reason and that was why it hasn't been delivered.
I would suggest maybe contacting Apple with your tracking details so they can open an investigation from their side.
For the earpods I have seen the photographs you have sent over via email. The parcel has been opened as we need to inspect the contents of each package we receive to ensure that the goods are safe and legal to ship to your country. However we only open the outer box and would never open a manufacturers box without the customers agreement. Our processors have taped over this with clear tape to reseal so I'm thinking this is why it looks like it is open on receipt.
Please be assured that the package would not have been shipped in this state, it was added to a flyer bag for shipping so the details of the original package would not have been shown whilst in transit.
For the Apple Home mini, I see that a repack was not undertaken or charged on your invoice, I'm thinking that this request was rejected by the warehouse team as there would have been no cost saving, you would have received an email to confirm this.
I hope this helps explain everything for you, I don't believe any of the goods you have received have been damaged so I'm unsure what compensation you would like us to provide however please let us know if this is not the case and we will investigate this further for you.
Our Customer Service Agent will be in touch via email regarding the update on the UPS delivery and hopefully resolve this for you.
Kind regards,
Tracy.
Nicolás Guerrero Gel 50703
03 March 2021
DHL Express Worldwide
NGG
First Time: Great Experience. From UK to USA
Atsushi Kato
03 March 2021
TNT Economy Express
AK
素晴らしいサービスをいつもありがとう。
世界でも有数の転送サービス会社です。
世界でも有数の転送サービス会社です。
Verified Customer
03 March 2021
DHL Express Worldwide
VC
Very convenient service. Prompt shipping. The forwarding shipping price was way too expensive. I ended up paying $80 to ship sneakers here converse.
Verified Customer
03 March 2021
DHL Economy Select
VC
Great service, fast delivery
Molly M
02 March 2021
DHL Express Worldwide
MM
Made my process of getting a coveted Lush perfume over to the US without problem... so kind, easy to work with, and fast!
james burns
02 March 2021
DHL Express Worldwide
JB
Went like clockwork
Omar
01 March 2021
DHL Express Worldwide
O
It's about other times the customer service helped me... They were on it as always. It's easy to interact with them.. I only thing I hate is sometimes they ask for information that I already given to them and I get an automated response at first..
Verified Customer
01 March 2021
DHL Express Worldwide
VC
Easy to navigate. Fast, reliable, reasonable service. Thanks.
Albert Dreese
27 February 2021
DHL Economy Select
AD
snel adequaat forwarding
PAULINE KESSOGLIDOU
27 February 2021
UPS Standard Single
PK
Always you solve any problem .Many thanks to your kind stuff.You are the best.
Verified Customer
27 February 2021
DHL Express Worldwide
VC
Fast and fine delivery!
Luigi Nese
26 February 2021
UPS Standard Single
LN
Il servizio è in se utile, il problema credo che dipenda dalla Brexit nel mio caso per il ritardo del pacco, ma il problema principale che mi ha comportato non pochi disagi è stata la bolla di accompagnamento del pacco (ristampata da Forward2me quando è stato ricreato il packaging) che non risultava idonea/problemi per sdoganamento ci sono voluti circa 30gg prima di risolverlo, piu pagamento della tassa di sdoganamento che sarebbe stata comunque a mio carico come già sapevo. Salvo questo increscioso disguido avrei dato voto 5.
Hi,
Many thanks for your feedback.
I'm pleased to hear that overall you are happy with the service we have offered however you encountered some problems with the clearance of your goods after Brexit.
I don't see that there has been any communication with our Customer service team regarding your shipment so I will contact you shortly to obtain some further information from you regarding the paperwork.
There are still lots of questions around Brexit and any information that customers can provide us will help improve how we handle shipments to the EU.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm pleased to hear that overall you are happy with the service we have offered however you encountered some problems with the clearance of your goods after Brexit.
I don't see that there has been any communication with our Customer service team regarding your shipment so I will contact you shortly to obtain some further information from you regarding the paperwork.
There are still lots of questions around Brexit and any information that customers can provide us will help improve how we handle shipments to the EU.
Kind regards,
Tracy.
Peter Verlinden
26 February 2021
DHL Economy Select
PV
I used the service 'concierce'. It went quite good but I would recommend not to use it when you need to buy something swift like a temporary sale since it then takes too long before the item is actually bought by forward2me. However, I strongly recommend this service for regular purchases.
Hi,
Many thanks for your feedback.
I'm sorry that we have been unable to purchase your goods before the sale items had sold out however pleased that everything worked out for you on regular orders.
We do try to action Personal Shopper requests as soon as possible on submission however if orders are placed outside our working day it can take a little longer for them to be processed.
We take on board your comments and appreciate how frustrating it must have been to miss out on the sale, we are looking to increase our customer service team soon so that we can cover more hours in the day to resolve these kind of issues.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry that we have been unable to purchase your goods before the sale items had sold out however pleased that everything worked out for you on regular orders.
We do try to action Personal Shopper requests as soon as possible on submission however if orders are placed outside our working day it can take a little longer for them to be processed.
We take on board your comments and appreciate how frustrating it must have been to miss out on the sale, we are looking to increase our customer service team soon so that we can cover more hours in the day to resolve these kind of issues.
Kind regards,
Tracy.
Verified Customer
26 February 2021
UPS Standard Single
VC
packages arrived quickly and in good condition.
Verified Customer
26 February 2021
DHL Express Worldwide
VC
Great customer service, love the experience
Jose Pitra
25 February 2021
DHL Express Worldwide
JP
Operacionalmente correu muito bem, mas os valores comparados ao mercado internacional , estão muito altos.
Hi,
Many thanks for your feedback.
I'm pleased to hear that you the process went well for you however you found the cost of shipping a little high.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I see from your shipment that the volumetric weight was much higher than the actual weight so the cost of shipping would have been charged on the higher volumetric weight.
Shipping fees also include the use of the address, the acceptance, processing, storage and preparation of your goods for shipping including all export paperwork required from the UK.
We do offer a combine and repack service to our customers, many choose to purchase a number of items from different retailers and have them repacked together using this service to ensure that they obtain the maximum value for shipping.
I hope this helps explain how the costs are calculated for shipping and hope the combine and repack service may benefit you going forward.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm pleased to hear that you the process went well for you however you found the cost of shipping a little high.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I see from your shipment that the volumetric weight was much higher than the actual weight so the cost of shipping would have been charged on the higher volumetric weight.
Shipping fees also include the use of the address, the acceptance, processing, storage and preparation of your goods for shipping including all export paperwork required from the UK.
We do offer a combine and repack service to our customers, many choose to purchase a number of items from different retailers and have them repacked together using this service to ensure that they obtain the maximum value for shipping.
I hope this helps explain how the costs are calculated for shipping and hope the combine and repack service may benefit you going forward.
Kind regards,
Tracy.