Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
22 October 2024
Unknown Shipment Details
El sitio web es agradable a la vista, buena información y precisa
Unverified Customer
21 October 2024
Unknown Shipment Details
21.10.24: This service has lost my $50 parcel. Tracking shows agent from their company collected it from USPS tracking 9434608105463006725304 and once I raised missing parcel i was told they never received it! Absolute disgrace and I will not be using this company again! Beware as until parcel is scanned in warehouse their policy is that they do not have it and you are not covered by insurance.
Update 23.10: further to my review, I have contacted them once again and spoken to Aimee. I was asked to provide proof of purchase and once I did, they have actually compensated me full amount!
So it took me loads of nerves and time to get to this point. To be honest this should have happened straight away. I am satisfied that I received compensation.
Update 23.10: further to my review, I have contacted them once again and spoken to Aimee. I was asked to provide proof of purchase and once I did, they have actually compensated me full amount!
So it took me loads of nerves and time to get to this point. To be honest this should have happened straight away. I am satisfied that I received compensation.
Thank you for sharing your experience with us. We deeply regret the frustration and inconvenience caused by the initial handling of your parcel.
We are glad that the issue has now been resolved. We will continue working hard to prevent similar issues in the future, and your feedback will be taken into account for improving our procedures.
Many thanks,
Forward2me
We are glad that the issue has now been resolved. We will continue working hard to prevent similar issues in the future, and your feedback will be taken into account for improving our procedures.
Many thanks,
Forward2me
Lia Kurs
21 October 2024
DHL Economy Select
LK
I enjoyed getting the package, but I think the experience could be more streamlined.
I was shipping medications so not complaining.
I was shipping medications so not complaining.
Unverified Customer
21 October 2024
Unknown Shipment Details
After my original review below, I got an email that they really wanted to help locate my missing package. They found it! Turns out the store I bought from online dropped off a package with only my last name on it. I understand their difficulty in locating that in a place that receives hundreds of packages.
Their subsequent support has been outstanding and the package is underway to my home address. Updated to 5 stars.
Original review: 1/5 Tried it out once, package was delivered to the warehouse by a local store. Did not show up in the dashboard. Now they require photo proof and a tracking number but that is of course not possible if a local store delivers a box. They should not have accepted the package or co firmed the recipient during the delivery. No way of getting either my package or a refund.
Edit 1: after their reaction to email them, I did. First thing was that trustpilot asked for a tracking ID (impossible, see review). Then forward2me says to solve this issue they simply need photo proof (see review avove). I don't think anyone actually reads these reviews or their support tickets and all is done by bots.
Their subsequent support has been outstanding and the package is underway to my home address. Updated to 5 stars.
Original review: 1/5 Tried it out once, package was delivered to the warehouse by a local store. Did not show up in the dashboard. Now they require photo proof and a tracking number but that is of course not possible if a local store delivers a box. They should not have accepted the package or co firmed the recipient during the delivery. No way of getting either my package or a refund.
Edit 1: after their reaction to email them, I did. First thing was that trustpilot asked for a tracking ID (impossible, see review). Then forward2me says to solve this issue they simply need photo proof (see review avove). I don't think anyone actually reads these reviews or their support tickets and all is done by bots.
Unverified Customer
21 October 2024
Unknown Shipment Details
My package arrived, they opened it, no problem, then they dissapeared, stopped answering and i never got my 300dollars worth package
Unverified Customer
20 October 2024
Unknown Shipment Details
Good communication , fast in processing the request overall a great experience.thx
Many thanks for the 5 star review. 😊
Unverified Customer
20 October 2024
Unknown Shipment Details
I am super satisfied and have only best words for this company and service they offer! Super professional, fast and kind. Recomended!!! :)
Many thanks for the 5 star review. 😊
Unverified Customer
20 October 2024
Unknown Shipment Details
Joyce took me to what and How to do it right. Thanks for good service
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Unverified Customer
19 October 2024
Unknown Shipment Details
I had to change my personal settings, so I contacted the support. My matter was handled by Windy at the Preston warehouse and was resolved seriously and very fast. Support is nice and helpful. Can recommend!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Windy ❤️
Unverified Customer
19 October 2024
Unknown Shipment Details
Real and honest review.
My daughter found this company by chance and recommended it to me. Hands down they have the best shipping rates and service, especially by one of the workers named Windy. I ran into a small issue where my package was put on hold but reaching out to them I got Windy who fixed my issue in a blink of an eye. I’m very grateful for that.
Honestly, I’m not leaving this company anytime soon.
My daughter found this company by chance and recommended it to me. Hands down they have the best shipping rates and service, especially by one of the workers named Windy. I ran into a small issue where my package was put on hold but reaching out to them I got Windy who fixed my issue in a blink of an eye. I’m very grateful for that.
Honestly, I’m not leaving this company anytime soon.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Windy ❤️
Unverified Customer
19 October 2024
Unknown Shipment Details
My first order from US to Greece. Very satisfied, flawless and quick processing, tax free when buying from amazon, prompt response to my questions. received item (laptop) on time. Only the web app needs a bit improvement.
Many thanks for the 5 star review. 😊
Unverified Customer
19 October 2024
Unknown Shipment Details
Fast answer in whats up and thay help me for my repack my package
Thank joyce
Thank joyce
Unverified Customer
18 October 2024
Unknown Shipment Details
Jane provided exemplary service. She made a very helpful suggestion in response to a related request which allowed me to make a saving on some shipping costs. I am a repeat customer and have always found Forward2Me to be a wholly reliable and professional forward shipping service.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jane❤️
Unverified Customer
18 October 2024
Unknown Shipment Details
Nica helped me with everything. She was really patient and helped with every issue I had.
Unverified Customer
18 October 2024
Unknown Shipment Details
Have been using Forward2me USA a couple times now and its a great service. The site is easy to use, processing of packages is pretty quickly and they have great customer service. When I found out they had a pricemarch guarentee Nica from CS was very helpfull in getting me the discount and adding a final package to the shipment that came my locker during this process.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
18 October 2024
Unknown Shipment Details
Have been using Forward2me USA a couple times now and its a great service. The site is easy to use, processing of packages is pretty quickly and they have great customer service. When I found out they had a pricemarch guarentee Nica from CS was very helpfull in getting me the discount and adding a final package to the shipment that came my locker during this process.
Unverified Customer
18 October 2024
Unknown Shipment Details
No one answered my queries. It took me three agonising weeks till I sorted the site use.
The site is too difficult to negotiate. Too many staff tried to help me and most sent me"Go to FAQ."
I will never use this again and certainly not if I was made aware that it would cost another $200 to send a small light weight parcel.!
I tried for days on end to get help. Often in tears thinking I would NEVER get my parcel. I felt totally held to ransom.
NEVER AGAIN…….
The site is too difficult to negotiate. Too many staff tried to help me and most sent me"Go to FAQ."
I will never use this again and certainly not if I was made aware that it would cost another $200 to send a small light weight parcel.!
I tried for days on end to get help. Often in tears thinking I would NEVER get my parcel. I felt totally held to ransom.
NEVER AGAIN…….
Unverified Customer
17 October 2024
Unknown Shipment Details
Fast and friendly support
I had a scare from DHL emailing me saying that my package wasn't delivered, while the tracking link said it was successful. Jane was quick to answer my query about the delivery and confirm the package was in fact received, then linked it to my account so I could continue with the forwarding process
I had a scare from DHL emailing me saying that my package wasn't delivered, while the tracking link said it was successful. Jane was quick to answer my query about the delivery and confirm the package was in fact received, then linked it to my account so I could continue with the forwarding process
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jane❤️
Unverified Customer
17 October 2024
Unknown Shipment Details
Le service client est très réactif. J’ai toujours pu avoir une réponse. Jane a été d’une grande aide pour comprendre et maintenant je pense pouvoir me débrouiller avec mes futurs envois
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jane❤️
Nathan Hong
17 October 2024
FedEx International Economy
NH
I used Forward2Me for my first package from UK, and the experience was fantastic. It charged me the lowest among the competitors. The email communication was fast, clear, and effective. The package was outstanding. The import duty process was also fast thanks to the clear export documentation from Forward2Me. I am definitely using it again, not only for the packages from UK but also from US and others.
Thank you so much for your kind words! t's great to know that our communication and documentation processes met your expectations and helped make the import duty process smooth for you.
Many thanks,
Forward2me
Many thanks,
Forward2me
Unverified Customer
17 October 2024
Unknown Shipment Details
They have helped me in a very short time to be able to track my Fashion Choice packages, excellent from Honey
The Dude
17 October 2024
DHL Express Worldwide
TD
Was able to get a color I wanted not offered in the U.S. Smooth transaction taken care of by Joyce who was enjoyable and pleasant to work with. Joyce made sure I got my limited edition, authentic Birkenstocks delivered easy and smooth transaction. Forward2Me provides a valuable service for getting items like this, made all the better by quality customer service from people like Joyce.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Unverified Customer
16 October 2024
Unknown Shipment Details
Nica at forward2me UK did an excellent job of organizing the combining of my parcels and arranging a very reasonable quote for an over-length parcel.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
16 October 2024
Unknown Shipment Details
Nica at forward2me U.K. Did a top-notch job at combining my parcels for shipment and quickly arranging a quote for a longer than normal parcel.
Unverified Customer
16 October 2024
Unknown Shipment Details
Jane is amazing. She was able to help me very quickly. Thanks again
Unverified Customer
16 October 2024
Unknown Shipment Details
Thank you Joyce for your help! Fast and efficient response by forward2me. I really appreciate it.
Gerő B
16 October 2024
UPS Standard Single
GB
Ultra super services.
Maximum correct.
A rare good attitude towards the activity they are doing.
Keep going.
Thanks
Maximum correct.
A rare good attitude towards the activity they are doing.
Keep going.
Thanks
Unverified Customer
15 October 2024
Unknown Shipment Details
Speed and care with our order, I just have to thank Joyce for her attention and for following up until I received my order.👏👏
Sameer A
15 October 2024
FedEx International Economy
SA
Proffesional handling of parcels. Quick service, and compatative prices.
Unverified Customer
15 October 2024
Unknown Shipment Details
Very nice organisation fast, trustworthy and secure. Special mention to Jane who solves problems at lightning speed.
Pete H
15 October 2024
UPS Express Saver
PH
Great customer service, very helpful, great shipping prices. Had an issue with the shipping carrier and forward2me, especially Joyce, helped me and handled it all for me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Unverified Customer
15 October 2024
Unknown Shipment Details
I used this service to send packages to a German warehouse and while the actual experience with the service would have made it a 3.5/4 due to some issues I faced, the customer service assistant Julie made them very easy to resolve. They responded very quickly to my queries and was more than helpful in assisting me to resolve my issues.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Julie❤️
Unverified Customer
14 October 2024
Unknown Shipment Details
Shipments from UK, Germany and now trying USA. Thanks to Nica now I can start using their new warehouse in the States. Looking forward to opening many new business opportunity with this new option available.
Unverified Customer
14 October 2024
Unknown Shipment Details
I was impressed by the quality of their service, their cost and response times.
I ordered an item to their warehouse and later decided to return it to the seller.
They used the pre-paid shipping label that I uploaded and sent it back to the seller completely for free and in record time.
I ordered an item to their warehouse and later decided to return it to the seller.
They used the pre-paid shipping label that I uploaded and sent it back to the seller completely for free and in record time.
Many thanks for the 5 star review. 😊
Pasi P
14 October 2024
UPS Standard Single
PP
I don't think a service like this could get any easier to use. I will definitely use the service again.
Maikel G
14 October 2024
DHL Express Worldwide
MG
I was kept in the loop throughout the entire process. Great service. Smooth process.
Anni Z
14 October 2024
DPD Classic
AZ
The support of F2M can't be better. I had so many questions and all of them were answered. Thank you so so much. My package arrived savely and I'm so happy to hold them in my hands, after a return from UPS. So I never would choose UPS again. But with dpd or dhl everything is fine.
Thanks for all your help and Information.
Thanks for all your help and Information.
Unverified Customer
13 October 2024
Unknown Shipment Details
First of all, very good customer service. Julia is interested and always gives you the first priority. I will write about my experience with shipping later.
Unverified Customer
13 October 2024
Unknown Shipment Details
Julie is amazing. She responded to my issue quickly and gave full details.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Julie❤️
Viola Jaupllari
13 October 2024
DHL Express Worldwide
VJ
Very fast and correct. A bit expensive
Unverified Customer
13 October 2024
Unknown Shipment Details
Thank you, Joyce, for your excellent customer support. The service is incredibly convenient for shopping in the US and having items delivered to my country. I highly recommend this service to anyone looking for a reliable and efficient way to shop internationally:
Forward2me Limited
York House, Green Lane West
Preston, PR3 1NJ
United Kingdom
Forward2me Limited
York House, Green Lane West
Preston, PR3 1NJ
United Kingdom
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Unverified Customer
11 October 2024
Unknown Shipment Details
Very satisfied. Thanks to Nice for helping me with my first purchase from the German warehouse
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
11 October 2024
Unknown Shipment Details
Extremely helpful customer service from Nica, took the time to go through check out and confirm questions during order
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
10 October 2024
Unknown Shipment Details
Extremely helpful customer service from Nica, took the time to go through check out and confirm questions during order
Unverified Customer
10 October 2024
Unknown Shipment Details
I’m so appreciate that I have a good and great support team they always keep updating my about my lost package, many thanks to "Nica” from US warehouse for helping me.
Regards
Regards
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
10 October 2024
Unknown Shipment Details
I've been a customer to Forward2Me since 2012 and they've done a wonderful job so far. And recently as I've been acquainted with Joyce at their helpdesk I noticed that they've improved even more. Joyce is always kind and polite doing her best immediately and tracking the requests promptly. Thank you Joyce, thank you Forward2Me guys. Cheers... [edit review]
Thank you so much for your kind words! We truly appreciate your loyalty as a Forward2Me customer since 2012.
Your comments inspire us to keep enhancing our services and delivering top-notch support.
Best regards,
Forward2Me
Your comments inspire us to keep enhancing our services and delivering top-notch support.
Best regards,
Forward2Me
Unverified Customer
10 October 2024
Unknown Shipment Details
I've been working with Forward2Me since 2012 and they've done a wonderful job so far. And recently as I've been acquainted with Joyce at their helpdesk I noticed that they've improved even more. Joyce is always kind and polite doing her best immediately and promptly. Thank you Joyce, thank you Forward2Me guys. Cheers...
Alexandre B
10 October 2024
UPS Standard Single
AB
I've used forward2me multiple times and it went smoothly every time! Great interface, easy to use, shipping costs are clear with various options.
Unverified Customer
09 October 2024
Unknown Shipment Details
I am very satisfied with the communication and resolution I have received from the forward2me customer team (Regilyn).
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Regilyn❤️
Unverified Customer
09 October 2024
Unknown Shipment Details
The processing of my request took a little longer this time due to the type of products I purchased from abroad and had to spend a couple of weeks with the customer service to explain them what are contents of the parcels etc.
However, all in all I'm satisfied because the customer service was nice to look for an affordable shipping option for my goods instead of just offering the standard courier services which can be very expensive.
Thanks Forward2me team !
However, all in all I'm satisfied because the customer service was nice to look for an affordable shipping option for my goods instead of just offering the standard courier services which can be very expensive.
Thanks Forward2me team !