Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
15 November 2024
Unknown Shipment Details
Jane was amazing once again! Truly just so happy that customer service is so responsive and efficient! Thank u Jane!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jane❤️
Unverified Customer
13 November 2024
Unknown Shipment Details
Great customer service, Regilyn solved an issue of my lost package instantly!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Regilyn❤️
Unverified Customer
12 November 2024
Unknown Shipment Details
I was helped by AIMEE on my 3 shipments in the US, UK & Germany. Her persistence and hardworking was evident across all my interactions with her as well as her innovativeness in between.
My parcels have all arrived safely & wish to express my appreciation and Gratitude for her outstanding service.
Thank you, much appreciated!
My parcels have all arrived safely & wish to express my appreciation and Gratitude for her outstanding service.
Thank you, much appreciated!
Thank you so much for your kind words! I’m glad to hear your parcels arrived safely.
Unverified Customer
12 November 2024
Unknown Shipment Details
Thank you, JOYCE of forward2me USA location for your kind assistance and prompt response always! This is probably the 2nd if not the 3rd she has provided me with essential information with regards to my orders from USA (and Japan). Keep up the good work, Joyce and forward2me team. Thanks again and more power to this awesome business!✨
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Joyce.❤️
Mark Turney
12 November 2024
DHL Express Worldwide
MT
Once you learn how this program works it is very easy to get your orders that otherwise was unattainable. I would tell folks to use Forward2Me with confidence.
Many thanks for the 5 star review. 😊
SM
12 November 2024
UPS Standard Single
S
I ordered something from Adidas Germany and they don't ship to my country so I used forward2me.
I had great experience, quick and responsive support to help me with my first order (my contact was Julie).
I received the packages in the estimated timelines, without delays. i will surely use the service again to order from abroad
I had great experience, quick and responsive support to help me with my first order (my contact was Julie).
I received the packages in the estimated timelines, without delays. i will surely use the service again to order from abroad
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Julie❤️
Unverified Customer
11 November 2024
Unknown Shipment Details
Lovely website. I love the experience and help I receive when I contact customer support. my contact was JANE and she was so helpful and lovely at doing so.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jane❤️
Unverified Customer
11 November 2024
Unknown Shipment Details
overall great experience, arrive fast and complete. Sometimes package will be missed or registered wrong in their system. Some gift items (like stickers???) have to be entered with a price over 0.
Thanks for the feedback.
Unfortunately, with descriptions and values things are substantially outside our control. It is no longer possible to book a shipment using the description "gift".
Both the EU and USA have brought in legislation to block it and all other "vague descriptions" - this includes items transiting to other countries. Their intent is to capture cheap goods that originated in China and used such descriptions to avoid customs fees and local taxes.
If we let it through either the courier will block it, or destination customs will block it and so it needs to be described with accuracy. This is similar with a price of 0 - we need to provide a value otherwise there will be customs delays which we cannot control - this might cost a day, or it might cost a week. Either way, there will be a lot of back and forth. The best answer it to put a small representative value of what the gift would have cost. We understand this is frustrating, but we cannot control the regulatory environment.
Unfortunately, with descriptions and values things are substantially outside our control. It is no longer possible to book a shipment using the description "gift".
Both the EU and USA have brought in legislation to block it and all other "vague descriptions" - this includes items transiting to other countries. Their intent is to capture cheap goods that originated in China and used such descriptions to avoid customs fees and local taxes.
If we let it through either the courier will block it, or destination customs will block it and so it needs to be described with accuracy. This is similar with a price of 0 - we need to provide a value otherwise there will be customs delays which we cannot control - this might cost a day, or it might cost a week. Either way, there will be a lot of back and forth. The best answer it to put a small representative value of what the gift would have cost. We understand this is frustrating, but we cannot control the regulatory environment.
Unverified Customer
09 November 2024
Unknown Shipment Details
I used the Japan warehouse address of the company, Joycs was extremly helpful and guided me through the process of the creating the shipment and she was quick to reply 24/7. I highly recommend using the company as a forwarding solution.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Unverified Customer
09 November 2024
Unknown Shipment Details
I give Honey a virtual hug for her fast and extremely helpful service. She is as committed as if forward2me was her own company.
Many thanks for the 5 star review. 😊
chris mossman
09 November 2024
DHL Express Worldwide
CM
Received my first shipment from Japan, arrived quickly, parcels excellently repacked for a small fee but this saved on postage costs. Just organised my first shipment from USA so expecting more of the same. Great service if wanting an item which doesn’t offer delivery to your home country. (UK for me). Ordered from Amazon in Japan & EBay USA so far 👍
Many thanks for the 5 star review. 😊
Unverified Customer
09 November 2024
Unknown Shipment Details
I had an incredible experience with Forward2Me, thanks to Regilyn, who went above and beyond to help us with a very tricky situation. We had mistakenly sent a package to an outdated MyUS address, and after being told by MyUS that nothing could be done, we almost gave up. After days of searching, we found Forward2Me and connected with Regilyn, who not only found our package but also helped us set up an account and arranged the shipment back to us.
Her dedication, resourcefulness, and quick action are genuinely impressive. I’ve never encountered customer service like this, where a representative took such swift and effective steps to resolve an issue. Regilyn deserves the highest praise, and Forward2Me is lucky to have someone who truly sets a new standard for customer service.
Thank you, Regilyn, for saving the day!
Her dedication, resourcefulness, and quick action are genuinely impressive. I’ve never encountered customer service like this, where a representative took such swift and effective steps to resolve an issue. Regilyn deserves the highest praise, and Forward2Me is lucky to have someone who truly sets a new standard for customer service.
Thank you, Regilyn, for saving the day!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Regilyn❤️
Unverified Customer
08 November 2024
Unknown Shipment Details
Forward2Me did a fantastic job. It truly isn't a simple thing buying a fragile, framed print from Britain, and shipping it to the U.S. Their process is quite well thought out. Their communication at each step is clear and instructive. And, they acquit their responsibilities excellently. I'm not certain, but I think they even added reinforcements to the corners of the original packaging.
The framed print arrived in perfect condition and looks lovely in our house.
The framed print arrived in perfect condition and looks lovely in our house.
Many thanks for the 5 star review. 😊
Unverified Customer
08 November 2024
Unknown Shipment Details
Great service, communication is easy and the team are responsive. Used for a from US to UK. I switched from using MY US where I felt the costs were getting out of hand. Forward to Me have several postage options to suit your wallet and time frame.A much better service which I will use again.
Many thanks for the 5 star review. 😊
Anda Turcila
08 November 2024
UPS Standard Single
AT
Fast, reliable, very helpful.
Many thanks for the 5 star review. 😊
Unverified Customer
08 November 2024
Unknown Shipment Details
I HAD A VERY POSITIVE EXPERIENCE WITH THE AGENT AIMEE WHO HELPED ME VERY MUCH TO SOLVE MY PROBLEMS. SHE PROVIDED ME WITH AN EXCELLENT SERVICE!
Thank you for your 5-star review for Aimee!
Unverified Customer
07 November 2024
Unknown Shipment Details
forward2me has been a good company to use to have products ordered from within Germany and Europe sent to the US. Aimee recently helped me with some items we had sent to their German warehouse, and she did a great job in handling our requests and questions, and keeping us informed.
Many thanks for the 5 star review. 😊
Unverified Customer
07 November 2024
Unknown Shipment Details
Where do I even begin with their terrible negligence? Their US warehouse is the worst. Not to be trusted. First, they have lost more than 20 of my high-end beauty products in a single shipment. I have purchased the Protect+ in this shipment and it covers nothing!! i do not get refunded a cent from them. To charge expensive processing fee and Protect+ fee, you guys have to deliver a service that commensurate that.
Secondly, they devalued each item in the invoice by miscalculating the total value. Instead of total value = price x qnt, they calculate total value by dividing price by qnt which devalued the item. This affects how much i could be compensated for (i'd be lucky if at all). I hope it is truly a mistake on their end.
Thirdly, they are labeling packages as hazardous when they are not. I suspect so they can charge more. It's hard to find a resolution when they are hard to reach. They hardly gave any solutions at all.
It is sad to learn that despite their many positive reviews online, they turned out to be the worst company i have ever worked with and I worked with many for over 3 years. I regret the day I chose to work with this company.
Secondly, they devalued each item in the invoice by miscalculating the total value. Instead of total value = price x qnt, they calculate total value by dividing price by qnt which devalued the item. This affects how much i could be compensated for (i'd be lucky if at all). I hope it is truly a mistake on their end.
Thirdly, they are labeling packages as hazardous when they are not. I suspect so they can charge more. It's hard to find a resolution when they are hard to reach. They hardly gave any solutions at all.
It is sad to learn that despite their many positive reviews online, they turned out to be the worst company i have ever worked with and I worked with many for over 3 years. I regret the day I chose to work with this company.
Thank you for reaching out and sharing your experience. We deeply regret to hear about the challenges you’ve faced and appreciate the opportunity to address your concerns.
We're sorry to see that your package was lost. Your package was clearly opened and retaped by UPS , as shown in the photo you sent to us on emails. During inspections, couriers often handle packages less carefully than we would prefer. We've frequently seen cases where items are removed and not properly repacked, leading to damage or loss. The damage was likely caused during inspections.
According to our Protect + this fall 11.6.3 indirect loss or damage. This is stopped by customs, where a customs inspection has caused damage to a shipment or loss of goods, this is called indirect loss and the protect + service does not cover these types of damages or losses and the couriers do not cover these either. https://www.forward2me.com/protection-guarantee/
As for the hazardous labeling of your packages, we understand how frustrating this must be. Labeling is a regulatory requirement, and we only classify items as hazardous when mandated by shipping laws or guidelines. If you believe there was an error in classification, we’re happy to investigate and clarify why your items were marked this way.
We strive to provide a high level of service, I believe this issue has been resolved internally.
Once again, we apologize for your experience and regret any inconvenience caused. We value your feedback and hope to restore your trust in our services.
Best regards,
Customer Satisfaction Team
We're sorry to see that your package was lost. Your package was clearly opened and retaped by UPS , as shown in the photo you sent to us on emails. During inspections, couriers often handle packages less carefully than we would prefer. We've frequently seen cases where items are removed and not properly repacked, leading to damage or loss. The damage was likely caused during inspections.
According to our Protect + this fall 11.6.3 indirect loss or damage. This is stopped by customs, where a customs inspection has caused damage to a shipment or loss of goods, this is called indirect loss and the protect + service does not cover these types of damages or losses and the couriers do not cover these either. https://www.forward2me.com/protection-guarantee/
As for the hazardous labeling of your packages, we understand how frustrating this must be. Labeling is a regulatory requirement, and we only classify items as hazardous when mandated by shipping laws or guidelines. If you believe there was an error in classification, we’re happy to investigate and clarify why your items were marked this way.
We strive to provide a high level of service, I believe this issue has been resolved internally.
Once again, we apologize for your experience and regret any inconvenience caused. We value your feedback and hope to restore your trust in our services.
Best regards,
Customer Satisfaction Team
Unverified Customer
04 November 2024
Unknown Shipment Details
Terrible service. Our packages are stuck in customs due to an error they have made and have been there a week. No one responds to messages or emails. Will not be using again! Avoid at all coats. They charged us almost 500 euros in duty and taxes and customs are saying they haven't declared anything correctly and are demanding we pay again.
Thank you for your feedback. We understand that the situation is now resolved.
This was our very first Duty Paid shipment with UPS to Cyprus, and unfortunately, it was a situation that the Cyprus end had not previously handled. As this was the first time UPS was managing such a shipment in Cyprus, we will continue to monitor the process closely. Should there be any further issues, we may need to reevaluate the service and consider its removal if necessary.
In the meantime, if you experience any further issues, please don’t hesitate to reach out to us so we can assist you promptly.
Many thanks for your understanding and patience.
Best regards,
Customer Satisfaction Team
This was our very first Duty Paid shipment with UPS to Cyprus, and unfortunately, it was a situation that the Cyprus end had not previously handled. As this was the first time UPS was managing such a shipment in Cyprus, we will continue to monitor the process closely. Should there be any further issues, we may need to reevaluate the service and consider its removal if necessary.
In the meantime, if you experience any further issues, please don’t hesitate to reach out to us so we can assist you promptly.
Many thanks for your understanding and patience.
Best regards,
Customer Satisfaction Team
Unverified Customer
03 November 2024
Unknown Shipment Details
Nice's been helping me with all my packages and issues for 2-3 weeks now. Every issue I had she helped fixing it. Never experienced this much help from a company's support. Only can recommend them!!!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Debbie Birch
03 November 2024
DHL Express Worldwide
DB
Always great efficent service. Never a problem with a shipment
Many thanks for the 5 star review. 😊
Unverified Customer
02 November 2024
Unknown Shipment Details
This is my first time using forward2me service and I'm very impressed with the customer support I got from Joyce. The issue was resolved in hours! Definitely I would use it again!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
john esposito
02 November 2024
DHL Express Worldwide
JE
Website is easy to use. Your agents are VERY responsive and helpful! Tell them all thanks!
Many thanks for the 5 star review. 😊
Unverified Customer
01 November 2024
Unknown Shipment Details
Great service. Joyce from UK office was clear and to the point. Just the way I like it. Done and done.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Gary St. Armand
01 November 2024
DHL Express Worldwide
GSA
This was a fairly straightforward process . I'm glad I came across these folks.
Many thanks for the 5 star review. 😊
Unverified Customer
01 November 2024
Unknown Shipment Details
From my email encounters with Regilyn, I have seen that she is a person who not only values her job and owns her responsibilities, but she also values the concerns and emotions of another person. I cannot begin to express my gratitude to her for going over and above her daily job to help me resolve MY mistake. Thank you for taking the time to see this to its resolution. I am forever grateful. And even more grateful to know there are still beautiful people like you in this world. Thank you again!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Regilyn❤️
Unverified Customer
01 November 2024
Unknown Shipment Details
Many thanks to Jane for the speedy processing of my shipment!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jane❤️
Unverified Customer
01 November 2024
Unknown Shipment Details
Julie, customer service agent at Guernsey warehouse was great and helpful
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Julie❤️
Unverified Customer
31 October 2024
Unknown Shipment Details
Customer service was excellent ! a special thank you to REGILYN !
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Regilyn❤️
Unverified Customer
30 October 2024
Unknown Shipment Details
I had a problem with their warehouse in the UK and I contacted their assistance. Windy from their Customer Service was very quick in replying and she resolved all my questions.
I'm very happy with their service and I strongly recommend using them.
I'm very happy with their service and I strongly recommend using them.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Windy ❤️
Unverified Customer
30 October 2024
Unknown Shipment Details
Help with a issue on Package in Germany by Honey
Unverified Customer
29 October 2024
Unknown Shipment Details
A real phone helpline with a real person who actually stays with you untill the problem is resolved
Samuel Karanja
28 October 2024
DHL Express Worldwide
SK
i love your quick reponse on issues raised. trusted business partner
Unverified Customer
28 October 2024
Unknown Shipment Details
The response was very fast and the agent-NICA solved my request right away! Stellar service!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
27 October 2024
Unknown Shipment Details
Much thanks for Forward2me UK warehouse team (Best parcel forwarding service) and specifically "Windy",
I'm using F2ME for more than 4 Years now, first for giving us this opportunity to buy and to receive desired or needed items when it's impossible with sellers, and to be proactive when we run into issues.
"Windy" communicate at a higher level, smart and solved the problem in record time while there were many cases before me, with a reduced workforce on weekends.
Thanks to the Worldwide best parcel forwarding team, Big thanks for Windy.
All the best,
KAD your loyal customer.
I'm using F2ME for more than 4 Years now, first for giving us this opportunity to buy and to receive desired or needed items when it's impossible with sellers, and to be proactive when we run into issues.
"Windy" communicate at a higher level, smart and solved the problem in record time while there were many cases before me, with a reduced workforce on weekends.
Thanks to the Worldwide best parcel forwarding team, Big thanks for Windy.
All the best,
KAD your loyal customer.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Windy ❤️
Unverified Customer
27 October 2024
Unknown Shipment Details
I had to provide some information for my package that was requested by Honey. She was clear, timely and professional. She was easy to understand, and let me know that I was up to date with sending what I needed. Very low stress!
Thank you very much for the 5-star review :D
Unverified Customer
27 October 2024
Unknown Shipment Details
Much thanks for Forward2me UK warehouse team (Best parcel forwarding service) and specifically "Windy",
First for giving us this opportunity to buy and to receive desired or needed items when it's impossible with sellers, and to be proactive when we run into issues.
"Windy" communicate at a higher level, smart and solved the problem in record time while there were many cases before me, with a reduced workforce on weekends.
Thanks to the Worldwide best parcel forwarding team, Big thanks for Windy.
All the best,
KAD your loyal customer.
First for giving us this opportunity to buy and to receive desired or needed items when it's impossible with sellers, and to be proactive when we run into issues.
"Windy" communicate at a higher level, smart and solved the problem in record time while there were many cases before me, with a reduced workforce on weekends.
Thanks to the Worldwide best parcel forwarding team, Big thanks for Windy.
All the best,
KAD your loyal customer.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Windy ❤️
Unverified Customer
27 October 2024
Unknown Shipment Details
Nica and the team are always willing to help, what more can one ask for?
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Dude T
25 October 2024
DHL Express Worldwide
DT
Smooth transaction, valuable service, exceptional customer service.
Thank you very much for the 5-star review :D
Unverified Customer
25 October 2024
Unknown Shipment Details
There was an issue with the invoice and Nica was very kind and helped me a lot! Thank you Nica!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
25 October 2024
Unknown Shipment Details
I've been using forward2me for a while now for my UK orders and they do a really great job.
Now I had a question about one of my deliveries because I didn't know exactly which shipping option to choose.
I therefore contacted the support team at the shipping centre in Preston/UK and my query was resolved by Windy in a very timely, friendly and professional manner.
Many thanks for the great support!
Now I had a question about one of my deliveries because I didn't know exactly which shipping option to choose.
I therefore contacted the support team at the shipping centre in Preston/UK and my query was resolved by Windy in a very timely, friendly and professional manner.
Many thanks for the great support!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Windy ❤️
Unverified Customer
25 October 2024
Unknown Shipment Details
There was an issue with the invoice and Nica was very kind and helped me a lot! Thank you Nica!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
24 October 2024
Unknown Shipment Details
Fantastic service, with very helpful employees. I recently had some issues with packages that needed to be returned to the sender, and Joyce at the Preston, Lancashire location was nothing short of amazing. She was always courteous, quick to reply, and went above and beyond with her help. The process was a bit complicated through no fault of her own, but she navigated me through it and never once made me feel like it was a problem. She's a credit to the company; if she assists you, you're fortunate! I'm so glad this company is around to make getting some UK items that can't be ordered directly more accessible.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Unverified Customer
24 October 2024
Unknown Shipment Details
While I haven't yet received my parcel, the service seems to be reliable. It takes a lot of back and forth exchanges with the customer service before being able to choose a shipping option but they are relatively responsive and helpful. It remains expensive and its not the fastest option either but all in all, it's a reliable service.
Hi Oana,
Thank you for sharing your feedback. I’m sorry to hear about your experience, and I want to assure you that we take your concerns very seriously. We will happily review your case to ensure everything was handled correctly and fairly. :)
Jennifer G
24 October 2024
DHL Express Worldwide
JG
My package arrived speedily and all my questions were answered within 24 hours. The website for me was confusing but with excellent and friendly customer service all went well and I love this service.
Carel Pienaar
23 October 2024
UPS Express Saver
CP
Have not received my parts, or even a price...
Thanks for the feedback.
We want to sincerely apologize for any inconvenience caused by the delays you experienced. Our US team is currently managing a backlog due to the peak season, which has unfortunately resulted in extended processing times.
We’re pleased to inform you that your issue regarding the incoming package has been addressed, and the goods have been successfully delivered to the destination country. We believe this matter is now resolved, but if you have any additional concerns or require further assistance, please don't hesitate to let us know.
Many thanks,
Customer Satisfaction Team
We want to sincerely apologize for any inconvenience caused by the delays you experienced. Our US team is currently managing a backlog due to the peak season, which has unfortunately resulted in extended processing times.
We’re pleased to inform you that your issue regarding the incoming package has been addressed, and the goods have been successfully delivered to the destination country. We believe this matter is now resolved, but if you have any additional concerns or require further assistance, please don't hesitate to let us know.
Many thanks,
Customer Satisfaction Team
Viola Mäkinen
23 October 2024
UPS Standard Single
VM
They have really cheap prices and the customer service is very friendly
Many thanks for the 5 star review. 😊
T T
23 October 2024
DHL Express Worldwide
TT
Process was pretty easy and my package was sent well packed.
Jesus A
23 October 2024
UPS Standard Single
JA
The value of the shipment were very expensive, for a toy of 100 pounds I had to Pay 20 pounds to ups and 40 more when i received the box, 60% of the total price is a very cost
Zoran T.
22 October 2024
UPS Express Saver
ZT
Positives: user interface, ease of use.
Negatives: dealing with their 3rd party helpdesk (probably China): bad response time (once a day), not following exact instructions about packaging/shipping.
Negatives: dealing with their 3rd party helpdesk (probably China): bad response time (once a day), not following exact instructions about packaging/shipping.
Hi Zoran,
We’re glad to hear that you find our user interface and overall ease of use to be positive aspects of our service.
We’d like to clarify that our team is not based in China. We have a diverse, global workforce, and we take pride in the quality of service we provide regardless of location.
We wanted to inform you that due to an unusually high volume of inquiries during this peak season, we are currently experiencing delays in responding to emails.
Rest assured, we are making every effort to resolve any issues to the best of our ability.
Many thanks,
Forward2me
We’re glad to hear that you find our user interface and overall ease of use to be positive aspects of our service.
We’d like to clarify that our team is not based in China. We have a diverse, global workforce, and we take pride in the quality of service we provide regardless of location.
We wanted to inform you that due to an unusually high volume of inquiries during this peak season, we are currently experiencing delays in responding to emails.
Rest assured, we are making every effort to resolve any issues to the best of our ability.
Many thanks,
Forward2me