Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Barnsley Albert
07 August 2021
FedEx International Economy
BA
Great service. I got my parcel way before the estimated day. 3 days before... Excellent customer care.
Unverified Customer
07 August 2021
Unknown Shipment Details
Shipping costs from Japan are extaunsion. Very confusing website as well nothing is clear. Don't waste your time
Verified Customer
07 August 2021
UPS Express Saver
VC
Amazing service! Exactly as advertised. Thought it was too good to be true
Jennifer Fan
07 August 2021
FedEx International Economy
JF
Prompt and reliable service!
Verified Customer
06 August 2021
DHL Economy Select
VC
Professional staff, extremely fast service. I can’t say nothing wrong
Einar Johannsson
06 August 2021
UPS Express Saver
EJ
Service was fine but the 1-2 day express shipping took more then a week.
Hi,
Many thanks for your feedback.
Its great to hear that you found our service fine however the shipment took longer than expected to be delivered by the courier UPS.
I have checked the tracking however it hasn't provided any information why the shipment was delayed. It may have been a customs issue however I will ask one of the Customer Service team to investigate this fully for you and email you once we have a response from the UPS.
I hope this helps and that this will not deter you from using our service again in the future.
Kind regards,
Tracy.
Many thanks for your feedback.
Its great to hear that you found our service fine however the shipment took longer than expected to be delivered by the courier UPS.
I have checked the tracking however it hasn't provided any information why the shipment was delayed. It may have been a customs issue however I will ask one of the Customer Service team to investigate this fully for you and email you once we have a response from the UPS.
I hope this helps and that this will not deter you from using our service again in the future.
Kind regards,
Tracy.
Verified Customer
06 August 2021
DHL Economy Select
VC
Quick en friendly
Verified Customer
06 August 2021
DHL Economy Select
VC
amazing service! It indeed solves issues regarding forwarding packages where the simple post cannot deliver ! 10/10 would recommend !
Shaun Mullins
06 August 2021
DHL Economy Select
SM
Great step by step guidance to get my package forwarded. The company that delivered the package to Forward2Me in Germany couldn’t find the correct address but with Forward2Me help we got that sorted. Package was at my address in the UK a week or so later.
muneerah saud
06 August 2021
DHL Express Worldwide
MS
I ordered a perfume from the UK, and the cost of shipping to Saudi Arabia was very high, as I was informed of the cost after the shipment arrived to you from the store, and there was no option for me to retreat.
Hi,
Many thanks for your feedback.
Perfumery products are classed as dangerous goods by our couriers for shipping and an additional fee is applicable. This information is available on our website so our customers are aware of the extra cost and the type of products that are classed as dangerous goods before going ahead with our services.
The additional fee is determined by the courier and not forward2me. These kind of shipments take much more time to prepare than normal shipments and our employees need to go through a rigorous training programme to be approved to ship dangerous goods, we simply pass on the cost from the courier and do not add any extra fee for ourselves.
forward2me do offer a return to sender option so if customers are unhappy with the price or options for shipping their goods they do not need to go ahead with shipping, they can be returned to the retailer.
Please feel free to contact our Customer services if you have any further questions and they will be very happy to assist you.
Kind regards,
Tracy
Many thanks for your feedback.
Perfumery products are classed as dangerous goods by our couriers for shipping and an additional fee is applicable. This information is available on our website so our customers are aware of the extra cost and the type of products that are classed as dangerous goods before going ahead with our services.
The additional fee is determined by the courier and not forward2me. These kind of shipments take much more time to prepare than normal shipments and our employees need to go through a rigorous training programme to be approved to ship dangerous goods, we simply pass on the cost from the courier and do not add any extra fee for ourselves.
forward2me do offer a return to sender option so if customers are unhappy with the price or options for shipping their goods they do not need to go ahead with shipping, they can be returned to the retailer.
Please feel free to contact our Customer services if you have any further questions and they will be very happy to assist you.
Kind regards,
Tracy
Verified Customer
05 August 2021
DHL Express Worldwide
VC
Almost all the prices your staff entered were incorrect. I noticed it too late and was lucky I didn't get in trouble in customs.
Hi,
Many thanks for your feedback.
Please be assured that unless we have a purchase invoice included in the package to provide us with the value of the goods, the value is left blank for the customer to enter the amount they have paid for the goods. We would never guess a value or enter a value that isn't verified by an invoice.
I'm sorry if there was an issue with the values on customs clearance however this does not relate to forward2me entering the values incorrectly, we simply duplicate the information added by you on your package to the commercial invoice.
We do however include the shipping price on your commercial invoice which may relate to your issue, some countries require this to be entered for customs clearance however when the customer ships their goods they do have the choice to remove this amount if it is not required by customs in their country.
I hope this helps going forward however if you have any further questions please don't hesitate to get in touch with customer service.
Kind regards,
Tracy.
Many thanks for your feedback.
Please be assured that unless we have a purchase invoice included in the package to provide us with the value of the goods, the value is left blank for the customer to enter the amount they have paid for the goods. We would never guess a value or enter a value that isn't verified by an invoice.
I'm sorry if there was an issue with the values on customs clearance however this does not relate to forward2me entering the values incorrectly, we simply duplicate the information added by you on your package to the commercial invoice.
We do however include the shipping price on your commercial invoice which may relate to your issue, some countries require this to be entered for customs clearance however when the customer ships their goods they do have the choice to remove this amount if it is not required by customs in their country.
I hope this helps going forward however if you have any further questions please don't hesitate to get in touch with customer service.
Kind regards,
Tracy.
Matt Garner
05 August 2021
DHL Economy Select
MG
It worked to get a package from Germany to the UK. Initial setup was easy, arrival of package was confirmed but then there were issues. Customer services sorted it and the package got to me. It seems the system is not 100% so does not allow error free processing - read the reviews... something always seems to go wrong needing assistance. This is not a major issue but does add stress.
Hi,
Many thanks for your feedback, we will definitely take this on board however our German address is in its early stages and it takes a little time for processes to settle down.
We are working continuously on our website to make processes smoother so the customer has a better experience.
I hope this won't deter you from using our service again in the future.
Kind regards,
Tracy.
Many thanks for your feedback, we will definitely take this on board however our German address is in its early stages and it takes a little time for processes to settle down.
We are working continuously on our website to make processes smoother so the customer has a better experience.
I hope this won't deter you from using our service again in the future.
Kind regards,
Tracy.
Celestine W
05 August 2021
DHL Express Worldwide
CW
Everything was simply. They contacted me quickly after the package arrived to their facility. I just picked the shipping service and my item arrived ahead of time. No problem at all.
Verified Customer
04 August 2021
FedEx International Economy
VC
Fast and efficient but i found it expensive.
HI,
Many thanks for your feedback.
I'm pleased that you are happy with the service we provide however you would have liked the cost to be less.
Due to the current worldwide pandemic almost all couriers have added additional surcharges to shipping costs to combat the extra costs they are encountering to keep their employees safe.
Many of the budget services have not been viable over the pandemic due to this and the fact that couriers use passenger flights for these type of services. This has meant there has been a lack of space for economy services and many couriers have removed them from their offering for a period of time.
Flights are now increasing and we are hoping to have some of these services up and running soon.
I hope you will continue using our services and that we will have more offering soon.
Please feel free to contact us at any time if you require any further assistance.
Kind regards,
Tracy
Many thanks for your feedback.
I'm pleased that you are happy with the service we provide however you would have liked the cost to be less.
Due to the current worldwide pandemic almost all couriers have added additional surcharges to shipping costs to combat the extra costs they are encountering to keep their employees safe.
Many of the budget services have not been viable over the pandemic due to this and the fact that couriers use passenger flights for these type of services. This has meant there has been a lack of space for economy services and many couriers have removed them from their offering for a period of time.
Flights are now increasing and we are hoping to have some of these services up and running soon.
I hope you will continue using our services and that we will have more offering soon.
Please feel free to contact us at any time if you require any further assistance.
Kind regards,
Tracy
Verified Customer
04 August 2021
DHL Express Worldwide
VC
Excellent communication, fast shipping, nice packaging.
Bradley Howland
03 August 2021
DHL Express Worldwide
BH
Shipping time and handling was excellent! Hoping they continue this quality and care of these packages. Job well done!
Verified Customer
03 August 2021
DHL Express Worldwide
VC
forward2me handled the purchasing, consolidation, and shipping of our workwear order. We have used other merchants like forward2me in the past, but this experience really raised the bar! Will use their services again.
carlo bensi
03 August 2021
DHL Express Worldwide
CB
The support staff are excellent and helped me in sorting out issues with my deliveries. The repacking was excellent and it arrived safe and sound.
Verified Customer
03 August 2021
FedEx International Economy
VC
It was my first time using Forward2me and it was good experience.
Verified Customer
03 August 2021
DHL Express Worldwide
VC
Wonderful service accorded by Forward2Me, especially Chris whom ensured my package is safely enroute to me despite some mishaps along the way. Will definitely shop with Forward2Me again in future.
Verified Customer
03 August 2021
UPS Express Saver
VC
excellent customer service
Simon Friend
02 August 2021
TNT Express Non-Docs
SF
**** service costly
Hi Simon,
Many thanks for your feedback.
I am sorry that you feel you have not received the service you expected.
I have sent you a direct email to discuss your queries and concerns in more detail and hopefully get these resolved for you as quickly as possible.
I look forward to receiving a response from you.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry that you feel you have not received the service you expected.
I have sent you a direct email to discuss your queries and concerns in more detail and hopefully get these resolved for you as quickly as possible.
I look forward to receiving a response from you.
Kind Regards
Hayley
Verified Customer
02 August 2021
DHL Express Worldwide
VC
Great service and fast delivery
Barbara Jones
01 August 2021
DHL Express Worldwide
BJ
Very helpful customer service. The German service is very useful for those of us in the EU needing packages urgently without indeterminate taxation. Taxation and VAT are a problem but the complexity and time wasting in order to collect a package though normal shipping makes this the best choice.
Verified Customer
01 August 2021
DHL Express Worldwide
VC
This company does what is states that it does and very well I will add.
My packages are shipped readily after I pay my invoice.
Enquiries are handled speedily and professionally.
I am notified once they receive a package for me.
My ability to login and see my packages and charges makes the process simple and transparent.
Really good shipping service.
Really good customer service
My packages are shipped readily after I pay my invoice.
Enquiries are handled speedily and professionally.
I am notified once they receive a package for me.
My ability to login and see my packages and charges makes the process simple and transparent.
Really good shipping service.
Really good customer service
Verified Customer
01 August 2021
DHL Express Worldwide
VC
It works good and fast
Verified Customer
01 August 2021
TNT Economy Express
VC
I had really good service. Very fast and very reliable. Will definitely use again. Thanks again!
Verified Customer
01 August 2021
DHL Express Worldwide
VC
Shipping to Australia was fast but WOW it’s expensive. I thought it was £46ish when I signed up and when it was at the warehouse ready to get sent it ended up being $178. Not worth it based on what I bought lol.
King Chai Thong
31 July 2021
FedEx International Economy
KCT
good srvice
Verified Customer
31 July 2021
DHL Economy Select
VC
Everything usually good, but additional taxation expense and increase in paperwork makes the experience of buying yourself presents more onerous in spirit.
Verified Customer
31 July 2021
UPS Express Saver
VC
Yes , Fast and efficient but a bit pricey
Albena Johnson
31 July 2021
DHL Express Worldwide
AJ
Fast and efficient. Will use again
Verified Customer
30 July 2021
FedEx International Economy
VC
Excellent recieving with pics and fast sending with tracking number with suitable cost
Usha ALQUBAISI
30 July 2021
UPS Express Saver
UA
Perfect service many thanks
Verified Customer
30 July 2021
DHL Domestic Express
VC
Forward to me never offers DHL as a delivery option to my location in Laos, and yet my friends and family send me parcels by DHL to Laos all the time and they get here quicker and they are cheaper than the option that Forward2Me offers which is always FedEx. On the ground here in Vientiane DHL has a widely distributed network of pick up and drop off locations and a very useful app that keeps you constantly informed about the status of your delivery. I have no idea why you don't have DHL as an option for Laos. The FedEx staff here are friendly, lovely and I am not saying anything about their customer service. I'm just saying DHL is cheaper and faster and everywhere here - why not offer both?.
Forward to me won't' send things that are clearly allowed to arrive here in Laos. I've never had any problem receiving smoking cessation aid products here via other delivery companies, including UK Pharmacies that used to do international deliveries before COVID. Forward2Me has a blanket rule about nicotine that doesn't distinguish between cigarettes/tobacco products on the one hand, and nicotine pellets, patches, nasal sprays or lozenges that are designed to help you stop smoking cigarettes. You can get cigarettes here very cheaply there's no way I'd order them in from the UK. You can't get nicotine cessation therapy products here but your service doesn't distinguish.
Forward to me won't' send things that are clearly allowed to arrive here in Laos. I've never had any problem receiving smoking cessation aid products here via other delivery companies, including UK Pharmacies that used to do international deliveries before COVID. Forward2Me has a blanket rule about nicotine that doesn't distinguish between cigarettes/tobacco products on the one hand, and nicotine pellets, patches, nasal sprays or lozenges that are designed to help you stop smoking cigarettes. You can get cigarettes here very cheaply there's no way I'd order them in from the UK. You can't get nicotine cessation therapy products here but your service doesn't distinguish.
Hi,
Many thanks for your feedback.
I'm sorry to hear that you are having issues seeing the DHL for shipping to your country, I have looked at this and can see that you are correct DHL do offer a service. I can see that the problem is with the address entered on your account, DHL are not recognising the way you have entered the city name. I have changed the details on your account and you should now see the DHL option next time you ship.
For the nicotine products, it is correct that we do not ship tobacco and some tobacco related products, this is based on information provided by our couriers and determined by country. This information is shown on our terms of trade. I'm sorry if you feel we haven't provided this service you expected, if you would like to email our customer services team providing a link to the product you are looking to ship they will check this product with our couriers and confirm if we are able to ship the goods before you make the purchase.
I hope this helps going forward however please contact our customer service team if you have any further issues and we will do our very best to assist you.
Kind regards,,
Tracy
Many thanks for your feedback.
I'm sorry to hear that you are having issues seeing the DHL for shipping to your country, I have looked at this and can see that you are correct DHL do offer a service. I can see that the problem is with the address entered on your account, DHL are not recognising the way you have entered the city name. I have changed the details on your account and you should now see the DHL option next time you ship.
For the nicotine products, it is correct that we do not ship tobacco and some tobacco related products, this is based on information provided by our couriers and determined by country. This information is shown on our terms of trade. I'm sorry if you feel we haven't provided this service you expected, if you would like to email our customer services team providing a link to the product you are looking to ship they will check this product with our couriers and confirm if we are able to ship the goods before you make the purchase.
I hope this helps going forward however please contact our customer service team if you have any further issues and we will do our very best to assist you.
Kind regards,,
Tracy
Verified Customer
30 July 2021
FedEx International Priority
VC
very efficient. Paying was simple and delivery arrived on the day quoted. Will continue to use forward2me. Excellent service.
Dominik
30 July 2021
DHL Economy Select
D
Worked without any problems
Verified Customer
30 July 2021
FedEx International Economy
VC
good communication and quick, but when a customer queries the package contents and asks for photos dont be greedy and ask for £2 per item to be photographed
HI,
Many thanks for your feedback.
We appreciate your comments and will take them on board. At present we don't have the facility to take photographs as parcels arrive so when a customer asks for a photograph after the goods have been stored this does take a little time to locate the parcel, open this up and take the photo before storing again. This is why we currently add the extra charge to cover the time involved.
We are working to be able to take photographs of the exterior of the box on arrival and provide these to customers, eventually we are also looking to provide a photograph of the internal contents for our customers.
I hope this will help going forward.
Kind regards,
Tracy.
Many thanks for your feedback.
We appreciate your comments and will take them on board. At present we don't have the facility to take photographs as parcels arrive so when a customer asks for a photograph after the goods have been stored this does take a little time to locate the parcel, open this up and take the photo before storing again. This is why we currently add the extra charge to cover the time involved.
We are working to be able to take photographs of the exterior of the box on arrival and provide these to customers, eventually we are also looking to provide a photograph of the internal contents for our customers.
I hope this will help going forward.
Kind regards,
Tracy.
Verified Customer
30 July 2021
DHL Express Worldwide
VC
LOVED IT! Would def use it again:)
Verified Customer
30 July 2021
DHL Express Worldwide
VC
Bit more expensive than i thought, other than that fast service and good
HI,
Many thanks for taking time to provide your feedback.
I'm pleased to hear that you are overall happy with the service however you found the cost of shipping a bit more expensive than expected.
Its been a difficult year, many budget services have been removed from our offering as they have not been commercially viable due to lack of passenger flights which many budget operators use. Also almost all couriers have added a surcharge to help them cover the extra costs of dealing with the pandemic.
We are hoping we are through the worst and with an increase of passenger flights the budget services may be viable again soon and we can offer some more cost effective options for small lower value goods.
Shipping prices are also based on the amount of space the shipment takes up, this is called the volumetric weight. However when the actual weight is higher than the volumetric weight, the shipping fees would be charged on the actual weight.
I see that on your shipment the volumetric weight was higher and that you didn't take advantage of our combine and repack service. We offer a combine and repack service where our processors assess how your goods are packed and reduce the overall size where possible. This ensures that you obtain the maximum value for shipping and may be something you consider when you ship again. The option should be available from your inbox.
I hope this all helps and please feel free to contact our Customer Service team if you have any other questions.
Kind regards
Tracy.
Many thanks for taking time to provide your feedback.
I'm pleased to hear that you are overall happy with the service however you found the cost of shipping a bit more expensive than expected.
Its been a difficult year, many budget services have been removed from our offering as they have not been commercially viable due to lack of passenger flights which many budget operators use. Also almost all couriers have added a surcharge to help them cover the extra costs of dealing with the pandemic.
We are hoping we are through the worst and with an increase of passenger flights the budget services may be viable again soon and we can offer some more cost effective options for small lower value goods.
Shipping prices are also based on the amount of space the shipment takes up, this is called the volumetric weight. However when the actual weight is higher than the volumetric weight, the shipping fees would be charged on the actual weight.
I see that on your shipment the volumetric weight was higher and that you didn't take advantage of our combine and repack service. We offer a combine and repack service where our processors assess how your goods are packed and reduce the overall size where possible. This ensures that you obtain the maximum value for shipping and may be something you consider when you ship again. The option should be available from your inbox.
I hope this all helps and please feel free to contact our Customer Service team if you have any other questions.
Kind regards
Tracy.
Verified Customer
29 July 2021
DHL Express Worldwide
VC
Parcel consolidation service is not up to acceptable standards. They don’t use boxes, they just wrap your items in plastic and slap on a delivery label. If you are ordering anything that needs to be handled with care, or anything new that you would like receive in new condition, do not select the consolidation option.
I consolidated 3 new vinyl record albums all sealed in shrink wrap. When they arrived, 2 albums had their shrink wrap severely damaged and almost completely torn off. All they needed to do was place some paper or plastic sheets between the albums and packaging and between the albums themselves.
The third album arrived with shrink wrap in perfect condition because it was in a plastic outer sleeve(supplied by the original retailer) by itself.
There are far better parcel forwarding services out there. My advice is don’t bother with forward2me.
I consolidated 3 new vinyl record albums all sealed in shrink wrap. When they arrived, 2 albums had their shrink wrap severely damaged and almost completely torn off. All they needed to do was place some paper or plastic sheets between the albums and packaging and between the albums themselves.
The third album arrived with shrink wrap in perfect condition because it was in a plastic outer sleeve(supplied by the original retailer) by itself.
There are far better parcel forwarding services out there. My advice is don’t bother with forward2me.
Hi,
Many thanks for your feedback.
I'm really sorry to hear that your goods have not been repacked to our usual standard, I see that you have not reported this damage to our Customer Service team so we haven't had a chance to investigate this for you fully.
My initial findings are that a new employee has repacked your goods and looking at your comments I believe further training is required to ensure that goods are packed to our usual standard.
I have asked one of the customer service team to contact you shortly to request some further information so we can look to compensate you for the damage caused.
Please accept my sincere apologies for this situation, this is not our usual standard of repacking, I know this is very disappointing seeing as this is your first shipment with us however I hope we can rectify the situation and give you confidence to use our services again in the future.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm really sorry to hear that your goods have not been repacked to our usual standard, I see that you have not reported this damage to our Customer Service team so we haven't had a chance to investigate this for you fully.
My initial findings are that a new employee has repacked your goods and looking at your comments I believe further training is required to ensure that goods are packed to our usual standard.
I have asked one of the customer service team to contact you shortly to request some further information so we can look to compensate you for the damage caused.
Please accept my sincere apologies for this situation, this is not our usual standard of repacking, I know this is very disappointing seeing as this is your first shipment with us however I hope we can rectify the situation and give you confidence to use our services again in the future.
Kind regards,
Tracy.
Mohammed Alshmasi
29 July 2021
DHL Express Worldwide
MA
Experience that will not be tried again
Shipping is the most expensive
Customer service with no good service
Shipment came and not in my box and I don't Know about it , and just appeared after i place recombine order!!!
Really upset, will not recommend you to my followers
Shipping is the most expensive
Customer service with no good service
Shipment came and not in my box and I don't Know about it , and just appeared after i place recombine order!!!
Really upset, will not recommend you to my followers
Hi Mohammed,
I'm really sorry to hear that you haven't received the expected level of service from our Customer Service team and have emailed you separately to try to rectify the situation.
I hope to hear from you soon.
Many thanks,
Kind regards,
Tracy.
I'm really sorry to hear that you haven't received the expected level of service from our Customer Service team and have emailed you separately to try to rectify the situation.
I hope to hear from you soon.
Many thanks,
Kind regards,
Tracy.
Christina Skeens
28 July 2021
DHL Express Worldwide
CS
Great Service
Jimmy Steen Rasmussen
28 July 2021
DHL Economy Select
JSR
Der er altid hurtig service,
Hurtig behandling.
Og 100% sikker pakning af varen
Hurtig behandling.
Og 100% sikker pakning af varen
Verified Customer
28 July 2021
DHL Express Worldwide
VC
Prompt and reliable service
Verified Customer
28 July 2021
DHL Express Worldwide
VC
Very smooth process.
Verified Customer
28 July 2021
FedEx International Economy
VC
I enjoy your experience with you
Verified Customer
28 July 2021
DHL Express Worldwide
VC
Fast & efficient service
Verified Customer
27 July 2021
FedEx International Economy
VC
i did not receive a package of 5 sneakers and they are drawing things out instead of paying me for the insurance that i purchased. it has been a month and i am getting frustrated. the only reason i gave them 2 versus 1 star is that they have been responsive but my patience is wearing thin as that is why i purchased the insurance and they are doing everything in their power not to pay me out the insurance that i purchased and reimburse me for customs feeds, repackaging fees,
Viviane PEETERS
27 July 2021
DHL Economy Select
VP
Het was mijn eerste kennismaking en samenwerking met deze firma. Hun service was zeer goed : snelle opvolging en goede communicatie met antwoorden op alle gestelde vragen wat voor de klant een geruststelling is. Zou het bij een volgende aankoop zeker opnieuw doen.