Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
13 August 2021
DHL Economy Select
VC
Great as always,no complaints.
Gregory Breitmeier
13 August 2021
FedEx International Economy
GB
I'd like to have a slower but cheaper shipping option.
Hi,
Many thanks for your feedback.
Please be assured that we take on board your comments, we are currently looking at some cheaper economy options and hope to have more services available on our website soon.
Kind regards,
Tracy.
Many thanks for your feedback.
Please be assured that we take on board your comments, we are currently looking at some cheaper economy options and hope to have more services available on our website soon.
Kind regards,
Tracy.
Lecat Sebastien
13 August 2021
DHL Economy Select
LS
Parfait service super ?
Verified Customer
13 August 2021
DHL Economy Select
VC
Smooth and fast service. Everything perfect, highly recommend!
Antwanett Ross
13 August 2021
UPS Express Saver
AR
Quick easy and very sufficient
RUBEN STRYDOM
13 August 2021
DHL Express Worldwide
RS
The delivery was quite fast although the charge was quite high for a small item, but they are a delivery company so therefore 5 stars.
Angela Harris
13 August 2021
DHL Express Worldwide
AH
Kept me updated on every shipment. very easy and reliable
Verified Customer
13 August 2021
DHL Express Worldwide
VC
should let people know before combine/ship that they need to prepare documents themselves. put it somewhere in the UI. Also they changed the value of my goods after i already attached the receipts to weird values, some even included shipping in the price, i had to correct it.
Hi,
Many thanks for your feedback, we really appreciate you bringing these issues to our attention.
We are currently working on our website so the user interface is much simpler and clearer for the customer and hope to have some changes made in the coming months.
For the invoices, goods and service tax is now collected for shipments under the vlaue of 1000 AU$, due to the amount of shipments forward2me ship to Australia we needed to register with the Australian authorities to collect GST on shipping and pay this money back to your government. For us to be compliant we need to request a copy of the purchase invoice to verify the values entered are correct so the right amount of GST is collected.
Although we do have a dedicated page on our website explaining this, I do understand where you are coming from and this is an area we are currently working on. Unfortunately we do need to include the amount paid for shipping the goods to your forward2me address if this is showing on the invoice presented. This may explain the discrepencies on the changes made to your invoices.
I hope my explanations help going forward however if you have any further questions please feel free to contact customer services and they will be very happy to help you through any processes on our site.
Kind regards,
Tracy
Many thanks for your feedback, we really appreciate you bringing these issues to our attention.
We are currently working on our website so the user interface is much simpler and clearer for the customer and hope to have some changes made in the coming months.
For the invoices, goods and service tax is now collected for shipments under the vlaue of 1000 AU$, due to the amount of shipments forward2me ship to Australia we needed to register with the Australian authorities to collect GST on shipping and pay this money back to your government. For us to be compliant we need to request a copy of the purchase invoice to verify the values entered are correct so the right amount of GST is collected.
Although we do have a dedicated page on our website explaining this, I do understand where you are coming from and this is an area we are currently working on. Unfortunately we do need to include the amount paid for shipping the goods to your forward2me address if this is showing on the invoice presented. This may explain the discrepencies on the changes made to your invoices.
I hope my explanations help going forward however if you have any further questions please feel free to contact customer services and they will be very happy to help you through any processes on our site.
Kind regards,
Tracy
Verified Customer
13 August 2021
DHL Express Worldwide
VC
I have been using their services for a few years and they are consistently prompt and reliable.
Verified Customer
13 August 2021
DHL Express Worldwide
VC
Really simple easy service and system that made receiving and on-shipping my packages a breeze. The response times were excellent, and the packages arrived in great condition with no surprises. Opens a whole new shopping world up for me.
Verified Customer
13 August 2021
FedEx International Economy
VC
I think the payment process is a bit complex, especially when using a Paypal account that differs from the username of the account. This should be clearly outlined before proceeding with payment.
Besides that, I think you offer an incredible service. Fast, easy, and cheap. I especially like how you offer to change packages and give an estimate of best to worst-case scenarios (and prices) when repackaging.
Besides that, I think you offer an incredible service. Fast, easy, and cheap. I especially like how you offer to change packages and give an estimate of best to worst-case scenarios (and prices) when repackaging.
Giana
12 August 2021
DHL Express Worldwide
G
Prompt service!. Package well packed and website is easy to work with.
Pricey, but you get what you pay for.
I have been using Forward2 me a few already. I will again when I shop
Thank you for an outstanding service .
Giana
Pricey, but you get what you pay for.
I have been using Forward2 me a few already. I will again when I shop
Thank you for an outstanding service .
Giana
Reena Chakrabarty
12 August 2021
FedEx International Economy
RC
Shipping fee for two bras plus insurance was £58. Way too much for two bras that weigh nothing. I had to pay another £60 in customs.
Verified Customer
11 August 2021
DHL Express Worldwide
VC
It was smooth experience and we received the items before expected date.
Verified Customer
11 August 2021
DHL Express Worldwide
VC
Always reliable, very fast service. I HIGHLY recommend them!
Verified Customer
11 August 2021
DHL Express Worldwide
VC
Very fast and easy, no hassle at all. They recieved my product and sent it as soon as payment was received and it arrived safely. Well done
Verified Customer
11 August 2021
DHL Economy Select
VC
Prima service
Svanur Baldursson
11 August 2021
FedEx International Economy
SB
Great service, easy and simple
Plamen Stoychev
11 August 2021
FedEx International Economy
PS
Great service
Verified Customer
11 August 2021
DHL Economy Select
VC
Great!i ordered and received it in 4 days!its very easy to use!at first i was scared of using the service.but im very happy for using it now! Thank you forward2me.
Great job!!
Great job!!
Predrag Lalovic
11 August 2021
DHL Express Worldwide
PL
Fast and reliable service provider!
Verified Customer
11 August 2021
DHL Express Worldwide
VC
Easy to follow ! Only option really ! Price was fair esh !
Jay Dee
11 August 2021
FedEx International Economy
JD
Great service
Henning Sørensen
11 August 2021
DHL Economy Select
HS
Good service??
ATSUSHI SATSUMA
10 August 2021
DHL Express Worldwide
AS
日本で買えないものが買えたので非常に助かりました。
Jeff Ryan
10 August 2021
DHL Express Worldwide
JR
I am in the US. I have to say I was overly impressed with the speed of my delivery. I ordered a similar item from the US days prior. My package from forward2me actually arrived sooner.
Todd Krein
10 August 2021
DHL Express Worldwide
TK
worked great, was fast and easy, and even reasonably priced!
Verified Customer
10 August 2021
UPS Express Saver
VC
Quick and simple! My items were repackaged professionally and all items received quickly. Thank you!
Verified Customer
10 August 2021
FedEx International Economy
VC
いつも、お世話になってます。
連絡が、いつも早く助かってます。
今後も、利用したいです。
連絡が、いつも早く助かってます。
今後も、利用したいです。
Abrar Alharbi
10 August 2021
FedEx International Economy
AA
Expensive & usually I need to take to them to find my shipment
Hara Henderson
10 August 2021
DHL Express Worldwide
HH
Always the best ♡ the best customer service. Fast, kind ♡
Andrew Bowers
10 August 2021
UPS Express Saver
AB
First time using the service and I couldn't be happier. My shipment arrived at the warehouse and was sent out the same day. It left on a Friday and arrived at my house on a Monday. Super fast service. Highly recommended!!
Christopher Walker
10 August 2021
UPS Express Saver
CW
Perfect fast shipping nothing damaged.
Verified Customer
10 August 2021
DHL Express Worldwide
VC
Everything was awesome, I just wish it was a little less expensive.
Verified Customer
10 August 2021
FedEx International Economy
VC
The service was good but I realised that the freight was quite expensive and I don’t think it’s a reasonable to use. I would use it more often if it is lower price.
Verified Customer
09 August 2021
UPS Express Saver
VC
Send items pack to seller
I been trying for weeks to return to sender but nothing happens
I been trying for weeks to return to sender but nothing happens
Hi,
Many thanks for your feedback.
I have investigated this issue fully for you and see that we have been attempting to help you ship the goods however they are classed as dangerous goods so require special arrangements for shipping.
Although we originally arranged shipping to your country you then decided to cancel the shipment and ship the goods to an alternative address in the Uk. Following this you then discovered that the retailer had sent you the incorrect goods and have now requested that the goods are returned to the sender.
Please be assured that we are happy to help you with the return however you have not yet provided us with the return address. I have asked one of the customer service team to contact you to try to resolve the situation.
I hope this helps.
Kind regards,
Tracy
Many thanks for your feedback.
I have investigated this issue fully for you and see that we have been attempting to help you ship the goods however they are classed as dangerous goods so require special arrangements for shipping.
Although we originally arranged shipping to your country you then decided to cancel the shipment and ship the goods to an alternative address in the Uk. Following this you then discovered that the retailer had sent you the incorrect goods and have now requested that the goods are returned to the sender.
Please be assured that we are happy to help you with the return however you have not yet provided us with the return address. I have asked one of the customer service team to contact you to try to resolve the situation.
I hope this helps.
Kind regards,
Tracy
Frank Severin
09 August 2021
TNT Economy Express
FS
One of the last shipements has taken 2 months(!) to get to me. I had to do countless calls to UPS, with no result. Not sure where the problem has been, but the fact that the description on the invoice or positions on the invoice does not match to the real invoce does not help. Do define the value is also a problem, because you don't know if you have to take the normal value, or including discount or whatever. The total value also consist of the transportation cost, where I don't know why I have to pay tax for it.
Hi,
Many thanks for your feedback.
I'm sorry to hear that there has been an issue with one of your shipments, I have checked the tracking for the shipment in question and it appears that UPS have advised that a rescheduled delivery was requested. I have contacted our UPS manager to try to get to the bottom of this and will confirm once I know the outcome.
I also see that you have had some issues with your commercial invoice especially the descriptions, when booking in a parcel we try to enter the descriptions as accurately as possible however often don't have an invoice to refer to and it is sometimes difficult to determine the exact description of your goods.
forward2me are looking to introduce a new procedure soon where the customer uploads an invoice for their expected goods, provides us with the delivery tracking, the exact description of the goods shown on the invoice can then be transferred to the commercial invoice helping with clearance.
With regards to the shipping costs, we do add this to the commercial invoice as default as many countries require this information for clearance, however this is entirely the customers own choice and there is an option to remove this from the invoice if preferred when shipping.
I hope the above information answers a few questions for you, once I hear from UPS I will be in touch and please contact our Customer Services if you require assistance with the removal of the shipping costs from the commercial invoice on your next shipment.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that there has been an issue with one of your shipments, I have checked the tracking for the shipment in question and it appears that UPS have advised that a rescheduled delivery was requested. I have contacted our UPS manager to try to get to the bottom of this and will confirm once I know the outcome.
I also see that you have had some issues with your commercial invoice especially the descriptions, when booking in a parcel we try to enter the descriptions as accurately as possible however often don't have an invoice to refer to and it is sometimes difficult to determine the exact description of your goods.
forward2me are looking to introduce a new procedure soon where the customer uploads an invoice for their expected goods, provides us with the delivery tracking, the exact description of the goods shown on the invoice can then be transferred to the commercial invoice helping with clearance.
With regards to the shipping costs, we do add this to the commercial invoice as default as many countries require this information for clearance, however this is entirely the customers own choice and there is an option to remove this from the invoice if preferred when shipping.
I hope the above information answers a few questions for you, once I hear from UPS I will be in touch and please contact our Customer Services if you require assistance with the removal of the shipping costs from the commercial invoice on your next shipment.
Kind regards,
Tracy.
Verified Customer
09 August 2021
DHL Express Worldwide
VC
would be 5 stars if shipping costs can be cheaper by offering shipping options.
Hi,
Many thanks for your feedback, I'm pleased to hear that you are overall happy with the service although you would like the cost of shipping to be cheaper.
I have noticed that you are shipping via our Guernsey address, this address is great for high value goods where you can save on the UK vat however for smaller low value goods it may be more cost effective for you to ship to our UK mainland address.
Although you may not make the saving on the vat, there are more courier services available when shipping from the UK mainland which could be cheaper overall for shipping smaller lower value items.
Our UK Tax free warehouse is based on a small island called Guernsey in the channel islands, the infrastructre there is very limited with one flight in and one flight out per day so we only have one current option for shipping via DHL.
I hope this information helps going forward however if you have any other questions please feel free to contact our Customer services and they will always be happy to guide you in the right direction.
Kind regards,
Tracy.
Many thanks for your feedback, I'm pleased to hear that you are overall happy with the service although you would like the cost of shipping to be cheaper.
I have noticed that you are shipping via our Guernsey address, this address is great for high value goods where you can save on the UK vat however for smaller low value goods it may be more cost effective for you to ship to our UK mainland address.
Although you may not make the saving on the vat, there are more courier services available when shipping from the UK mainland which could be cheaper overall for shipping smaller lower value items.
Our UK Tax free warehouse is based on a small island called Guernsey in the channel islands, the infrastructre there is very limited with one flight in and one flight out per day so we only have one current option for shipping via DHL.
I hope this information helps going forward however if you have any other questions please feel free to contact our Customer services and they will always be happy to guide you in the right direction.
Kind regards,
Tracy.
Verified Customer
09 August 2021
UPS Express Saver
VC
effective and efficient service. I am very pleased with the service.
Verified Customer
09 August 2021
DHL Express Worldwide
VC
Efficient service at reasonable costs ????
Verified Customer
09 August 2021
DHL Domestic Express
VC
5 stars service
Aram Yousif
09 August 2021
UPS Express Saver
AY
Oh great service. Thank you. I will keep using you. Maybe add a extra service charge if ppl want more protection.
Verified Customer
08 August 2021
DHL Express Worldwide
VC
there was no warning of customs duty. sportsdirect is able to ship stuff to me for very low rates (albeit not as fast)
otherwise your service is fine, but its weird that a forwarding service cant manage to ship better than uk focusses shop doing shipping to Germany on the side
otherwise your service is fine, but its weird that a forwarding service cant manage to ship better than uk focusses shop doing shipping to Germany on the side
Verified Customer
08 August 2021
DHL Express Worldwide
VC
Excellent Service. Would highly recommend! Thank you for your service!
Verified Customer
08 August 2021
FedEx International Economy
VC
Excellent service so long customers can consolidate Cargo and enter the invoice value! If not there is no point
Verified Customer
07 August 2021
DHL Express Worldwide
VC
Very quick notification that I had received a package. Easy to select the options for forwarding it to me. Item was very well packaged and I received it very quickly. Will use this service again when the need arises!
Verified Customer
07 August 2021
FedEx International Economy
VC
These guys have done a great job shipping my merchandise, carefully repacking it again and then I received my package in less than a week, since my original purchase.
Verified Customer
07 August 2021
DHL Express Worldwide
VC
you folks botched my deliveries so I spent more on shipments and then refused to make good. This will be the last shipment.
Hi,
Many thanks for your feedback.
I'm sorry to hear that we have not provided you with the expected level of service on this occasion, when a parcel arrives and we are unable to identify the owner of the goods we place the package in a holding account until the owner of the goods contact us.
When the owner the parcel is confirmed it is moved over to the correct account as quickly as possible so it can be shipped.
I believe that you hadn't realised this package was missing until you received your shipment, which I know must have been very frustrating for you however we do always advise customers to ensure they carefully check their inbox to ensure everything has arrived before going ahead with shipping.
I have emailed you separately so we can try to rectify the sitaution, I never like to hear that any of our customers are dissatisfied with our service. Our Customer Service team pride themselves on providing the best customer service possible and I do apologise if you feel this is not the case on this occasion.
I hope to hear from you soon.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that we have not provided you with the expected level of service on this occasion, when a parcel arrives and we are unable to identify the owner of the goods we place the package in a holding account until the owner of the goods contact us.
When the owner the parcel is confirmed it is moved over to the correct account as quickly as possible so it can be shipped.
I believe that you hadn't realised this package was missing until you received your shipment, which I know must have been very frustrating for you however we do always advise customers to ensure they carefully check their inbox to ensure everything has arrived before going ahead with shipping.
I have emailed you separately so we can try to rectify the sitaution, I never like to hear that any of our customers are dissatisfied with our service. Our Customer Service team pride themselves on providing the best customer service possible and I do apologise if you feel this is not the case on this occasion.
I hope to hear from you soon.
Kind regards,
Tracy.
MB
07 August 2021
DHL Express Worldwide
M
Good communication and feedback from the company through the entire order process. A bit expensive but I got the products I was after.
Antonio Pereira
07 August 2021
DHL Express Worldwide
AP
Perfect as always! Nothing to complain about it. Regarding the courier fee, it depends on the weight of your parcel and where you are sending it.