Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Richard Hall
31 August 2021
FedEx International Priority
Patrick O'Boyle
31 August 2021
DHL Economy Select
PO
My orders had to be repackaged and consolidated. Everything was carefully packaged and were promptly sent to me.
Verified Customer
31 August 2021
DHL Express Worldwide
VC
Prompt communication + shipping! Fair pricing. Would use them again!
Verified Customer
30 August 2021
DHL Express Worldwide
VC
Very happy with my first experience.
Better than my local provider!
Will definitely use them again.
Better than my local provider!
Will definitely use them again.
David Thurrowgood
30 August 2021
UPS Express Saver
DT
Delivery was in a good timeframe, but the repacking service that I was suppled was quite poor, especially for an obviously fragile item like an old ceramic plate.
Hi,
Many thanks for your feedback.
I'm pleased to hear that you are happy with the speed in which you received your parcel however I'm disappointed to hear that the repacking was not up to our usual standard.
I will contact you directly shortly so I can ask more details about the repacking to ensure that we identify any training needs within our team going forward.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm pleased to hear that you are happy with the speed in which you received your parcel however I'm disappointed to hear that the repacking was not up to our usual standard.
I will contact you directly shortly so I can ask more details about the repacking to ensure that we identify any training needs within our team going forward.
Kind regards,
Tracy.
Verified Customer
30 August 2021
DHL Express Worldwide
VC
It is my second time to used Foward2me from France to the US. The original shipper used an economy shipping service and took 5 days to get to the forwarding company. Then, Forward2me shipped to me the package as soon as they received it. It was scheduled to receive within 3 days by DHL, but I received it the next day. Thank you so much for the fast service! Highly recommend this company to everyone.
Verified Customer
30 August 2021
DHL Express Worldwide
VC
Excellent and fast service, packages come in good condition and well protected, just one concern is the price of shipping, is a bit expensive, fir example I'm sending stuff from Usa with the same weight less than from the UK
Verified Customer
30 August 2021
DHL Express Worldwide
VC
Would absolutely use again! Sooooo fast. From when I first ordered the product in the UK, it arrived to me in Australia in less than 2 weeks! So pleased. And cost less than initially quoted too :)
Verified Customer
30 August 2021
DHL Express Worldwide
VC
Very happy with Forward2me customer service team. Responds to my queries promptly. Received my parcel from Japan to Australia within 5 working days. Did not give 5 stars as the freight/shipping costs are somewhat expensive
Hi,
Many thanks for your review.
I'm pleased to hear that you are happy with the service we have provided you although I'm sorry that you found the service expensive.
Japan is a fairly new facility and have up to now only been able to offer a premium tracked door to door service with DHL however we are now offering a service with UPS and looking to add further services in the future including some budget options.
Please also keep in mind we are offering a service as well as shipping including offering an address in various countries, receiving your parcels, processing and storing them until shipping and include all the export paperwork required for customs entries.
I hope that you will continue to use our services going forward and look forward to working with you again soon.
Kind regards,
Tracy.
Many thanks for your review.
I'm pleased to hear that you are happy with the service we have provided you although I'm sorry that you found the service expensive.
Japan is a fairly new facility and have up to now only been able to offer a premium tracked door to door service with DHL however we are now offering a service with UPS and looking to add further services in the future including some budget options.
Please also keep in mind we are offering a service as well as shipping including offering an address in various countries, receiving your parcels, processing and storing them until shipping and include all the export paperwork required for customs entries.
I hope that you will continue to use our services going forward and look forward to working with you again soon.
Kind regards,
Tracy.
Allison Lara Pineda
29 August 2021
DHL Express Worldwide
ALP
Very fast responses from customer service! Easy to use and very happy with how fast my order came in!
Verified Customer
29 August 2021
DHL Domestic Express
VC
Customer service was amazing when I could get a hold of them they are hard to get a hold of via phone(whats app)
Hi,
Many thanks for your feedback.
I'm pleased to hear that you received amazing service from our Customer Services, I do understand it must have been frustrating if you weren't able to get hold of one of the team over the phone however we do offer other channels of communication via chat, whatsapp and social media where customers can contact a customer service agent more quickly to speak directly to someone.
I'm really sorry that you weren't able to forward your alcohol, I believe you are based in the USA and import restrictions are very strict for personal imports of alcohol. In the past we have tried to ship personal shipments of alcohol to your country without success, these shipments tend to be returned by US customs on receipt.
I hope this won't deter you using our services in the future for other items you are looking to purchase and ship to the USA, please feel free to check restrictions for shipping with our Customer Services before going ahead with a purchase and they will be very happy to assist you.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm pleased to hear that you received amazing service from our Customer Services, I do understand it must have been frustrating if you weren't able to get hold of one of the team over the phone however we do offer other channels of communication via chat, whatsapp and social media where customers can contact a customer service agent more quickly to speak directly to someone.
I'm really sorry that you weren't able to forward your alcohol, I believe you are based in the USA and import restrictions are very strict for personal imports of alcohol. In the past we have tried to ship personal shipments of alcohol to your country without success, these shipments tend to be returned by US customs on receipt.
I hope this won't deter you using our services in the future for other items you are looking to purchase and ship to the USA, please feel free to check restrictions for shipping with our Customer Services before going ahead with a purchase and they will be very happy to assist you.
Kind regards,
Tracy.
Verified Customer
28 August 2021
DHL Express Worldwide
VC
Forward2me is easy to use and they have a quick turnover of your parcels. If you should have any queries they will solve these for you. Excellent service!
Verified Customer
28 August 2021
DHL Express Worldwide
VC
Excellent customer service.. and goods were delivered really quickly..
Verified Customer
28 August 2021
DHL Express Worldwide
VC
Fast service. Easy to use webside. Prices on shipping could be lover but that is not yours to deside.Good to be able to shopp from companies that do not ship ex-UK.
Verified Customer
28 August 2021
DHL Express Worldwide
VC
Quick, responsive and reliable. I have used other services like them but have had issues. Forward2me is great at emails and helping too.
Verified Customer
28 August 2021
DHL Express Worldwide
VC
quick and reliable
Verified Customer
27 August 2021
DHL Express Worldwide
VC
Very fast shipping and convenience aroud 3days from UK to TW . I love to choose DHL for delivery.
Marina Cohen
26 August 2021
DHL Express Worldwide
MC
Great service! Thanks!
Verified Customer
26 August 2021
DHL Express Worldwide
VC
Great experience at a fair value and fast delivery (options).
Amanda Wharton
26 August 2021
FedEx International Economy
AW
A perfect service used as I live in Saudi Arabia and they do not sell wet dog food here. This service ensures my fur baby can get his wet food treats. Quick and reliable
Arnold Richards
26 August 2021
FedEx International Economy
AR
Quick and efficient, their turnaround is very fast
Verified Customer
25 August 2021
DHL Express Worldwide
VC
Responsive and fast.
Verified Customer
25 August 2021
DHL Express Worldwide
VC
Very quick turnaround. Packages repacked very well. One suggestion - better clarity on the documents needed by each warehouse (invoice, ID etc), instead of presenting blank upload fields
Caesar Ramirez
25 August 2021
DHL Express Worldwide
CR
Fast, cheap!
Markus Karlsson
25 August 2021
DHL Economy Select
MK
Forward2me is perfect! Great Customer support and fast delivery.
Verified Customer
25 August 2021
DHL Express Worldwide
VC
Every time they ship items they arrive on time except one incident where my package was tempered with and I sent an email asking them to check what happened. No one even bothered to contact me
Keigo Ishizaki
25 August 2021
FedEx International Economy
KI
素早い発送で受け取ることができました。機会があればまたよろしくお願いします。
Verified Customer
25 August 2021
DHL Express Worldwide
VC
Happy with this service
Jennifer Miller
25 August 2021
DHL Express Worldwide
JM
I've ordered twice from you and both times my box was completely smashed. I'd understand one time but both times looks like someone doesn't want me to order from this location anymore. The first box that was damaged didn't hurt what was inside but the second order smashed the items inside. So it's not worth all the extra money from me to get these items from you to have them be destroyed by the time I get them.
HI,
Many thanks for your feedback.
I'm sorry to hear that both your shipments have arrived damaged, I know this must have been very disappointing especially that is has happened twice.
However I see that you have not reported this to our Customer Services, its always important to report any damages on receipt of the goods so we can open a full investigation to what has happened. I will contact you via email shortly to ask some further information so we can evaluate the situation.
I have also noticed that you have not requested us to repack your goods before shipping, when shipping delicate items it is always a good idea to choose this service so we can add additional packaging before shipping. When shipping internationally packages are handled many times and domestic packaging isn't always robust enough to ship goods overseas.
Please be assured that i will open a full investigation once I have received your feedback via email to ensure that you can receive your goods in perfect condition going forward.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that both your shipments have arrived damaged, I know this must have been very disappointing especially that is has happened twice.
However I see that you have not reported this to our Customer Services, its always important to report any damages on receipt of the goods so we can open a full investigation to what has happened. I will contact you via email shortly to ask some further information so we can evaluate the situation.
I have also noticed that you have not requested us to repack your goods before shipping, when shipping delicate items it is always a good idea to choose this service so we can add additional packaging before shipping. When shipping internationally packages are handled many times and domestic packaging isn't always robust enough to ship goods overseas.
Please be assured that i will open a full investigation once I have received your feedback via email to ensure that you can receive your goods in perfect condition going forward.
Kind regards,
Tracy.
Verified Customer
24 August 2021
DHL Express Worldwide
VC
Overpriced service
Verified Customer
24 August 2021
DHL Economy Select
VC
Fast, good packaging, easy to use. Did all the paperwork correctly. I am very happy with the service provided.
Verified Customer
24 August 2021
FedEx International Economy
VC
Negotiate cheaper prices with shipping companies
Michel Sinnott
24 August 2021
DHL Express Worldwide
MS
Very good service, quick forwarding
Pedro Parreira
24 August 2021
FedEx International Economy
PP
Everything arrived quickly and in great condition, A+!
Mike Nguyen
24 August 2021
DHL Express Worldwide
MN
Transparent and smooth process. Great communication and follow through. Immediate shipment. Overall, super happy with my first transaction and experience. Will return for future Pokemon Center Japan purchases!
Verified Customer
24 August 2021
DHL Economy Select
VC
The staff was very helpful guiding me through the process, which was followed by a quick delivery to my country. Thanks!
Verified Customer
24 August 2021
DHL Economy Select
VC
Excellent!
Verified Customer
24 August 2021
FedEx International Economy
VC
aaaaaaaaaaaa
Verified Customer
24 August 2021
FedEx International Priority
VC
20回以上は利用しています。梱包が雑な場合があります。シャツなどの傷みやすい衣類の上に木製や金属製の商品を直に乗せらたことがあります。例えばカードボードなどを商品同士の間に挟んで、ダメージを受けにくいように工夫して欲しいです。カスタマーサービスのメール対応は丁寧で分かりやすいです。料金にはとても満足しています。厳しいフィードバックでごめんなさい。
Verified Customer
24 August 2021
FedEx International Economy
VC
Fuss free experience. Paste in address and select delivery provider once package arrived. Theres multiple delivery provider options to choose from
Verified Customer
24 August 2021
UPS Express Saver
VC
Perfect!! Quick service!! I will use them again!
Javan Ruark
24 August 2021
DHL Express Worldwide
JR
Quick and easy. Little to no extra work on my part to get things set up and going.
Verified Customer
23 August 2021
DHL Express Worldwide
VC
It was quick and efficient but a little pricey as I was making such a small purchase
Anna-Marie du Toit
23 August 2021
DHL Express Worldwide
ADT
Excellent Service :) Super Fast Shipping :)
Oussama MEHDI
23 August 2021
UPS Express Saver
OM
Great experience, the package came fast, and they were very nice and answered all my questions.
Very recommended
Very recommended
Shinji Hirasawa
23 August 2021
FedEx International Economy
SH
I'm suticefied with your quick delively service.
system for VAT reduction could be also nice!
system for VAT reduction could be also nice!
Isara
23 August 2021
DHL Express Worldwide
I
Under 24 hours to purchase an item from a uk company using personal shopper. Super fast shipping and amazingly easy! Will use again :D
Alex Levine
23 August 2021
DHL Express Worldwide
AL
Everything arrived
Verified Customer
22 August 2021
DHL Express Worldwide
VC
Overall, Forward2Me is a wonderful shipping service. The website is easy to use, package consolidation has saved me a lot of money at times, consolidated packages are always packed well, and you get prompt email notifications when something needs your attention. However, of the shipping services that I use, this one is the most expensive since the only option for me is DHL. For context, I should mention I've only had items shipped from Japan. Small items that would only cost me $24-ish to ship with other companies costs me $40-ish with F2M/DHL. That's a HUGE difference since sometimes I only have the one thing I need shipped. Offer a cheaper (yet still relatively quick) shipping option, and this would be a 5-star service.
Cassandra Quiroz
22 August 2021
DHL Express Worldwide
CQ
It was amazing!!! Thanks a lot
Many thanks for your feedback.
I'm really sorry that you are unhappy with the site however I would be interested in finding out more details relating to the issues you have mentioned and will email you directly shortly.
Kind regards,
Tracy.