Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Gennady Adjiashvili
10 October 2021
DHL Express Worldwide
GA
Very good service provided, prompt and reliable . Recommend.
Verified Customer
10 October 2021
DHL Express Worldwide
VC
Super useful, ultra fast, mega trustworthy. Every time so far has been perfection.
Daria Fagerlund
09 October 2021
DHL Economy Select
DF
Very good and quick
Verified Customer
09 October 2021
UPS Standard Single
VC
The shipment was processed and forwarded to UPS from your warehouse superquick. However, it took almost four weeks for UPS to deliver it to my door and I had to pay another 14 Euros just for UPS handling, although I had paid for the shipping to yo already. Maybe you should offer other carriers like DHL since UPS is just expensive and does not ship in a reasonable time. Luckily there was nothing perishable in the box.
VC
I agree that the main delay was at German customs. However UPS charges for bringing shipments through the customs and have an own customs clearance at their German hub. And then they charge me for a slow service which I think is almost double pay. What is really bad UPS customer service is the fact that they cannot even make a good guess on when the shipment passes customs. Instead I got almost everyday an e-mail announcing the delivery only to postpone it from day to day. I am working in home office but otherwise would have to plan to stay at home for the UPS guy. And then the shipment was delivered without even announcing the actual date. Your service is awesome and I will surely use it again but would encourage you to offer shipment with offer carriers so the customer can select. Thank you
Hi,
Many thanks for your feedback, this is very important to us.
I'm sorry to hear that you are unhappy with the length of time the shipment has taken to be delivered by UPS, I have had a look at the tracking and can see that your parcel was held by customs in Germany for a time which has caused the main delay.
I believe customs in Germany often have backlog, unfortunately now the UK is not part of the EU all goods being shipped from the UK to an EU country has to undergo customs clearance on import and may incur additional import duty and taxes according to the receiving countries laws.
I hope this won't deter you using our service again in the future, we are looking at options to offer our customers all upfront costs in the future which hopefully will help delays with customs however I can't confirm a time when this service will be available.
Please feel free to contact our customer services if you have any other questions.
Kind regards,
Tracy.
Many thanks for your feedback, this is very important to us.
I'm sorry to hear that you are unhappy with the length of time the shipment has taken to be delivered by UPS, I have had a look at the tracking and can see that your parcel was held by customs in Germany for a time which has caused the main delay.
I believe customs in Germany often have backlog, unfortunately now the UK is not part of the EU all goods being shipped from the UK to an EU country has to undergo customs clearance on import and may incur additional import duty and taxes according to the receiving countries laws.
I hope this won't deter you using our service again in the future, we are looking at options to offer our customers all upfront costs in the future which hopefully will help delays with customs however I can't confirm a time when this service will be available.
Please feel free to contact our customer services if you have any other questions.
Kind regards,
Tracy.
Verified Customer
09 October 2021
DHL Economy Select
VC
Very expensive service. Almost paid the same amount as for the product that I wanted to ship. I'll stick to other forwarding services for the future.
Hi,
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the fees charged for shipping however I see that the goods being shipped are classed as dangerous goods for shipping.
Couriers do charge an additional charge for shipping due to the additional work involved with handling these kind of goods. These additional charges does make shipping a little more expensive than a standard shipment however forward2me simply pass on the surcharges at cost although these kind of shipments take much longer to prepare and ship. Our warehouse staff need to complete a rigorous traning programme every two years and pass an exam at the end to be able to ship dangerous goods.
I will contact you directly by email to explain the charges further, I would be very interested to learn what other forwarders are charging for this kind of shipment as the charges tend to be a standard across the board from the couriers.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the fees charged for shipping however I see that the goods being shipped are classed as dangerous goods for shipping.
Couriers do charge an additional charge for shipping due to the additional work involved with handling these kind of goods. These additional charges does make shipping a little more expensive than a standard shipment however forward2me simply pass on the surcharges at cost although these kind of shipments take much longer to prepare and ship. Our warehouse staff need to complete a rigorous traning programme every two years and pass an exam at the end to be able to ship dangerous goods.
I will contact you directly by email to explain the charges further, I would be very interested to learn what other forwarders are charging for this kind of shipment as the charges tend to be a standard across the board from the couriers.
Kind regards,
Tracy.
Verified Customer
09 October 2021
DHL Express Worldwide
VC
It was very good and fast from Japan. Thanks!
Verified Customer
09 October 2021
DHL Economy Select
VC
The package was delivered smoothly.
HI,
Great to hear your package arrived safely, many thanks for the feedback.
Kind regards,
Tracy.
Great to hear your package arrived safely, many thanks for the feedback.
Kind regards,
Tracy.
Verified Customer
09 October 2021
DHL Express Worldwide
VC
Will use again
Hi,
Many thanks for your feedback, its great to hear that you will use our services again and look forward to helping you again soon.
Kind regards,
Tracy.
Many thanks for your feedback, its great to hear that you will use our services again and look forward to helping you again soon.
Kind regards,
Tracy.
etienne tinant
09 October 2021
DHL Economy Select
ET
perfect service
Rebecca Wagner
08 October 2021
UPS Standard Single
RW
Easy to handle, quick and good service. The inform with mails about every step of the process and I am very happy with forward2me.
Firas Sufan
08 October 2021
UPS Standard Single
FS
My package got received in a bad condition and taped up as if the content is jewelry!! The box was beaten up
HI,
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the service due to your parcel being received in bad condition, this must have been very upsetting for you.
Please be assured that we do our upmost to ensure parcels are packaged so they are safe and secure for international transit however we then put all our faith in the courier to deliver the goods to you safely.
I see that you have not reported this situation to our customer services so I have asked one of the team to reach out to you via email to obtain further details.
Once we have more information about the condition of the parcel we can open a full investigation to work out what went wrong.
We hope to hear back from you soon and resolve this for you so we can restore your opinion of forward2me.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the service due to your parcel being received in bad condition, this must have been very upsetting for you.
Please be assured that we do our upmost to ensure parcels are packaged so they are safe and secure for international transit however we then put all our faith in the courier to deliver the goods to you safely.
I see that you have not reported this situation to our customer services so I have asked one of the team to reach out to you via email to obtain further details.
Once we have more information about the condition of the parcel we can open a full investigation to work out what went wrong.
We hope to hear back from you soon and resolve this for you so we can restore your opinion of forward2me.
Kind regards,
Tracy.
Verified Customer
08 October 2021
DHL Express Worldwide
VC
My best website they helped me a lot
Verified Customer
08 October 2021
DHL Express Worldwide
VC
Impressed by the speed and professionalism of this company. They made purchasing overseas easy!
Verified Customer
08 October 2021
UPS Express Saver
VC
Great service, easy to communicate with and received my items safely in the states in a very reasonable amount of time. Thanks guys!
Tracy Suttles
08 October 2021
UPS Economy
TS
They did great, very responsive to my issue. Very helpful!
Shehrbano Waleed
07 October 2021
FedEx International Economy
SW
It was great. Everything arrived safe and sound. Would like some cheaper shipping options.
Verified Customer
07 October 2021
DHL Express Worldwide
VC
I was impressed. The service was intuitive and easy to use. Pricing is easy to understand.
Manmit Jabbal
07 October 2021
DHL Express Worldwide
MJ
Very efficient, excellent communication, well designed and structured portal.
Verified Customer
07 October 2021
FedEx International Economy
VC
I liked that they added more supported countries. They are sending a notification every time they receive your product. I also really like that you can repackage if you are ordering multiple products and at the end you can have a choice of the carrier that will bring the products to your house, which includes different pricing to choose from. In general they provide a great service!
Frederic RAGUENES
06 October 2021
DHL Express Worldwide
FR
Easy, quick and cost-effective !
Barry Magee
06 October 2021
DHL Express Worldwide
BM
Good service and quite timely, but I got hit with a steep import tax from dhl, when the parcel arrived in its destination country, that I wasn’t aware of beforehand.
Verified Customer
06 October 2021
DHL Economy Select
VC
Perfect service for purchases from amazon.de to Greece !!
Gabriel Strelecki
06 October 2021
DHL Express Worldwide
GS
Reliable and fast.
Verified Customer
06 October 2021
DHL Express Worldwide
VC
Fast. Efficient. Easy communication.
Verified Customer
06 October 2021
UPS Standard Single
VC
awesome service for otherwise not available products!
Ivan Cvetko
05 October 2021
FedEx International Economy
IC
I am using Forward2me for more than 1 year, did order over them 10 times, and I am very happy with the service. Thank you.
Verified Customer
05 October 2021
DHL Economy Select
VC
Very happy with forward2me. Reliable and trustworthy. Good communication with customer service. The website is very good.
Mark Sleep
05 October 2021
DHL Express Worldwide
MS
I had great support using forward2me, which I needed as this was my first time. Very helpful staff talked me through things. I got the package, which is the important thing. It cost me a lot more than I was expecting (via DHL), so I'm not sure if it's something I'll be able to continue to use.
Hi,
Many thanks for your feedback.
I'm pleased to hear that you are happy with the support that forward2me gave you however the cost of shipping was too high for you.
Couriers calculate the cost of shipping on the amount of space the shipment takes up in transit, this is called the volumetric weight. It is only when the actual weight of the goods is higher than the volumetric weight that the fees would be calculated on the actual weight.
I see that although your parcel was quite light, the actual size (volumetric weight) was higher so the courier fees were calculated on the volumetric weight rather than the actual weight.
Also due to you being based in Jersey, there are limited courier options to your country, so DHL is our only option at the moment and DHL only support an Express service from the EU and do not offer a budget service.
Please be assured that we work closely with our couriers to ensure that our customers receive the best deal possible however please also keep in mind that the fees paid include our full service and not just the transit costs. These include offering your forward2me addresses to receive the deliveries, we accept, process, store your parcels and arrange the dispatch of your goods within this price including all export paperwork required for shipping.
I hope that you will consider using our service again in the future, we offer a 30 day free storage period so many customer take advantage of this option and purchase from a number of retailers then combine the packages into one shipment at the end of the 30 day period.
Please feel free to contact us at any time if you require clarity on the cost of shipping your items.
Kind Regards,
Tracy
Many thanks for your feedback.
I'm pleased to hear that you are happy with the support that forward2me gave you however the cost of shipping was too high for you.
Couriers calculate the cost of shipping on the amount of space the shipment takes up in transit, this is called the volumetric weight. It is only when the actual weight of the goods is higher than the volumetric weight that the fees would be calculated on the actual weight.
I see that although your parcel was quite light, the actual size (volumetric weight) was higher so the courier fees were calculated on the volumetric weight rather than the actual weight.
Also due to you being based in Jersey, there are limited courier options to your country, so DHL is our only option at the moment and DHL only support an Express service from the EU and do not offer a budget service.
Please be assured that we work closely with our couriers to ensure that our customers receive the best deal possible however please also keep in mind that the fees paid include our full service and not just the transit costs. These include offering your forward2me addresses to receive the deliveries, we accept, process, store your parcels and arrange the dispatch of your goods within this price including all export paperwork required for shipping.
I hope that you will consider using our service again in the future, we offer a 30 day free storage period so many customer take advantage of this option and purchase from a number of retailers then combine the packages into one shipment at the end of the 30 day period.
Please feel free to contact us at any time if you require clarity on the cost of shipping your items.
Kind Regards,
Tracy
YU KATAGAWA
05 October 2021
DHL Express Worldwide
YK
対応がスピーディで良かったです。
Unverified Customer
04 October 2021
Unknown Shipment Details
I was very anxious about forwarding a parcel from the UK , but I finally decided to do it with Forward2me as my intermediary. It was a fantastic experience. My Adidas parcel came within 6 days of ordering it (although I consider it 5 because the order was placed late Wednesday night). This order came faster than many parcels I have had shipped within the continental US. I thank Forward2me for their prompt communication and service , and I am excited to use them to forward more parcels!
Verified Customer
04 October 2021
FedEx International Economy
VC
Overall I was satisfied because I was able to get my package delivered. However, but for the support of one of your agents, the process to get the delivery completed was not handled efficiently at all. All the other agents that I dealt with were not very helpful or empathetic to help me with a solution. I was unaware that you were not able to handle the specific items that I was trying to get shipped. But after making arrangements with my regular import logistics company, your team kept telling me that they don't deal with 3rd party couriers. I don't understand the reasons for that, but your team was making it difficult for me to resolve the situation, especially because I live in Canada and there were travel restrictions for me to leave and get the package myself.
In the end, Chris on your team was the person that went the extra mile and helped get my delivery out the door and shipped to me, by my own courier.
In the end, I was finally satisfied, but Chris should be commended on his outstanding assistance and I thank him specifically for his great customer service.
In the end, Chris on your team was the person that went the extra mile and helped get my delivery out the door and shipped to me, by my own courier.
In the end, I was finally satisfied, but Chris should be commended on his outstanding assistance and I thank him specifically for his great customer service.
Verified Customer
04 October 2021
FedEx International Economy
VC
Extremely slow packing. It took more than tow weeks to finish packing a shipment.
Hi,
Many thanks for your feedback.
I'm sorry to hear that your combine and repack request took longer than expected to complete, we had a temporary issue which was due to covid impacting on our staffing levels for a couple of weeks.
I know that this must have been very frustrating for you however we are now back to normal staffing levels and we aim to complete these kind of requests within one business day.
I hope this will not deter you from using our service again in the future and I will contact you directly to see how we can resolve this situation so you will have the confidence to use our services again.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that your combine and repack request took longer than expected to complete, we had a temporary issue which was due to covid impacting on our staffing levels for a couple of weeks.
I know that this must have been very frustrating for you however we are now back to normal staffing levels and we aim to complete these kind of requests within one business day.
I hope this will not deter you from using our service again in the future and I will contact you directly to see how we can resolve this situation so you will have the confidence to use our services again.
Kind regards,
Tracy.
thom gerritsen
04 October 2021
DHL Economy Select
TG
De helpdesk is zeer professioneel.
Reageren direct en vakkundig.
Zij zorgen dat ontvangen en doorsturen snel en efficient verllopt.
Reageren direct en vakkundig.
Zij zorgen dat ontvangen en doorsturen snel en efficient verllopt.
Verified Customer
04 October 2021
DHL Express Worldwide
VC
Always quick and efficient!
Jim Belcher
03 October 2021
DHL Express Worldwide
JB
An easier process than I expected. Whole team worked with me to ensure success... thumbs up!
Verified Customer
03 October 2021
DHL Express Worldwide
VC
First time using them, when I needed support it was provided quickly. Package arrived quickly and safely.
Verified Customer
03 October 2021
DHL Express Worldwide
VC
Their customer service is very helpful and efficient. The overall.cost seems expensive but the service is reliable and hassle free so, if you are prepared are ok with the cost, then this is a great choice
Verified Customer
03 October 2021
DHL Express Worldwide
VC
Quick and safely
Lori Tucker
02 October 2021
DHL Express Worldwide
LT
Service just as advertised! Website wa
Verified Customer
02 October 2021
DHL Economy Select
VC
Tout était clair et parfait.
Seul bémol mais ce n’est pas la faute de foward2me c’est les frais d’importation qui sont assez élevés vu que le UK n’est plus dans l’UE….
Seul bémol mais ce n’est pas la faute de foward2me c’est les frais d’importation qui sont assez élevés vu que le UK n’est plus dans l’UE….
Verified Customer
02 October 2021
UPS Express Saver
VC
Service is fast, efficient. Easy to track parcel.
Jennie
02 October 2021
TNT Economy Express
J
Two day delivery took almost 2 months
Dee Lindo
02 October 2021
FedEx International Economy
DL
Ordered two items from Ebay.de.Forward2me package them together and I receieved them faster then a regular shipment from Germany.
Jerome Brinkley
02 October 2021
DHL Express Worldwide
JB
Updates from when they receive the package all the way to when they ship to you. Easy transaction.
Verified Customer
01 October 2021
DHL Economy Select
VC
I’ve used their services multiple times, both the German and UK warehoues (before and after Brexit too). Fair prices, good packaging services and flawless Customer service.
Alex Boateng
01 October 2021
UPS Express Saver
AB
The process was smooth and expeditious. My parcel sailed through without any hitches
Verified Customer
01 October 2021
DHL Economy Select
VC
Very sympathic and kindly custom support! Quick responses and actions regarding to receice a parcel from UK! Thank you very much! Worth every penny!
Verified Customer
01 October 2021
FedEx International Economy
VC
I’ve tried various other forwarding services inc. from the U.S. Forward2me has been one of the easiest and quickest to deal with. Definitely will be using forward2me for the foreseeable future
Verified Customer
01 October 2021
DHL Express Worldwide
VC
good communication and fast delivery!
Verified Customer
01 October 2021
UPS Express Saver
VC
Excellent service. Easy to use and so helpful.