Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Mohamad Hafez
26 December 2021
DHL Express Worldwide
MH
Excellent customer service, very good packing , accurate timing
Verified Customer
26 December 2021
FedEx Connect
VC
Excellent work on point always on time and excellent communication
Verified Customer
25 December 2021
DHL Express Worldwide
VC
Easy as pie. Arrived in excellent condition. So handy!
Verified Customer
24 December 2021
FedEx International Economy
VC
Merci merci
Verified Customer
24 December 2021
FedEx International Economy
VC
Great packaging and fast delivery!
Roberto Branca
23 December 2021
DHL Express Worldwide
RB
Not sure about the VAT-free option. Seller flatly refused to remove or refund VAT despite the package being shipped to Guernsey, and because it was sent to an island the shipping price actually increased. Other than that great service as usual.
Tetsuya Adachi
23 December 2021
DHL Express Worldwide
TA
迅速丁寧な対応だと思います。
円安なので、料金が割高に感じてしまいました。
欲しいものがあればまた利用したいと思います。
円安なので、料金が割高に感じてしまいました。
欲しいものがあればまた利用したいと思います。
Hi,
Many thanks for your feedback.
I'm pleased that all went well with your shipment and you are happy with the service you received from us.
I have noticed that you did not take advantage of our combine and repack service, shipping costs are based on the amount of space the shipment takes up in transit (the volumetric weight) rather than the actual weight.
I see that volumetric weight of your parcel is higher than actual weight so the combine and repack service may have been beneficial for you. When a request is received to our warehouse, they repack the goods received as efficiently as possible to ensure that the customer receives the maximum value for shipping.
I hope this suggestion helps you make the most of the service going forward however please feel free to contact our Customer Service team at any time and they will be happy to assist you.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm pleased that all went well with your shipment and you are happy with the service you received from us.
I have noticed that you did not take advantage of our combine and repack service, shipping costs are based on the amount of space the shipment takes up in transit (the volumetric weight) rather than the actual weight.
I see that volumetric weight of your parcel is higher than actual weight so the combine and repack service may have been beneficial for you. When a request is received to our warehouse, they repack the goods received as efficiently as possible to ensure that the customer receives the maximum value for shipping.
I hope this suggestion helps you make the most of the service going forward however please feel free to contact our Customer Service team at any time and they will be happy to assist you.
Kind regards,
Tracy.
Verified Customer
23 December 2021
DHL Express Worldwide
VC
Its been 2 years since i fist time use forward2me
and will continue
and will continue
Verified Customer
23 December 2021
DHL Express Worldwide
VC
Fast and efficient service, particularly in answering my queries. Items were delivered from the UK in less than a week even at the height of the Covid pandemic. Well done and thanks.
Verified Customer
22 December 2021
UPS Standard Single
VC
Fast, efficient service and communication
Gian-Marco Strobel
22 December 2021
FedEx International Priority
GS
Yeah it's been pretty good. I was skeptical at first, but everything worked out well so far, so I'll stick with it. Thank you :)
Verified Customer
21 December 2021
DHL Express Worldwide
VC
I paid for insurance my package was damaged, lol sent email and called by phone, you said you would get back with me in 24 hours no one ever called
Hi,
Many thanks for your feedback.
I'm sorry to hear that you have not received an email from us however please be assured our agent Nica did email you within the 24 hours and has followed up a couple of days later however we haven't received a response from you.
Please could you check your spam or junk emails and another agent will be in touch again shortly to see how we can assist you?
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that you have not received an email from us however please be assured our agent Nica did email you within the 24 hours and has followed up a couple of days later however we haven't received a response from you.
Please could you check your spam or junk emails and another agent will be in touch again shortly to see how we can assist you?
Kind regards,
Tracy.
Verified Customer
21 December 2021
DHL Express Worldwide
VC
Great service, quick to ship.
Reto Fankhauser
21 December 2021
DHL Express Worldwide
RF
Super Service, sehr schnelle Lieferung. Das Einrichten des Services war unkompliziert. Einziger negativer Punkt sind die häufigen Werbemails.
Hi,
Many thanks for your feedback.
I'm pleased to hear that you are happy with the service we offer and setting up the service was straight forward.
However I see that you are unhappy with the level of advertising emails you receive from us, I'm not sure if you are aware that you can unsubscribe to these emails. The next time you receive one there is a link to unsubscribe at the very bottom of the email.
I hope this helps and look forward to your continued support in 2022.
Please feel free to contact our Customer Experience team at any time if you have any other questions.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm pleased to hear that you are happy with the service we offer and setting up the service was straight forward.
However I see that you are unhappy with the level of advertising emails you receive from us, I'm not sure if you are aware that you can unsubscribe to these emails. The next time you receive one there is a link to unsubscribe at the very bottom of the email.
I hope this helps and look forward to your continued support in 2022.
Please feel free to contact our Customer Experience team at any time if you have any other questions.
Kind regards,
Tracy.
Verified Customer
21 December 2021
DHL Express Worldwide
VC
I though the delivery options were really expensive, considering how close Japan and Korea are to each other to only offer two delivery options is interesting
Hi,
Many thanks for your feedback, this is really important to us and we take on board your comments.
Until recently we have had limited options for shipping from Japan with only DHL as an option however now the volume of parcels is increasing we now offer UPS and Japan Post.
I see that your item was very small and light so going forward the Japan Post option hopefully will be more cost effective when shipping in the future.
Please see our pricing page for the new options for shipping from Japan and if you have any other questions please feel free to contact our Customer Experience team and they will be very happy to assist you with obtaining the best value when using our services.
Kind regards,
Tracy.
Many thanks for your feedback, this is really important to us and we take on board your comments.
Until recently we have had limited options for shipping from Japan with only DHL as an option however now the volume of parcels is increasing we now offer UPS and Japan Post.
I see that your item was very small and light so going forward the Japan Post option hopefully will be more cost effective when shipping in the future.
Please see our pricing page for the new options for shipping from Japan and if you have any other questions please feel free to contact our Customer Experience team and they will be very happy to assist you with obtaining the best value when using our services.
Kind regards,
Tracy.
angela hasselkvist
21 December 2021
DHL Express Worldwide
AH
Good communication throughout. It arrived in the country promptly but unfortunately I couldn't get my package for 1 week after the estimated arrival date because of customs clearance in Brunei.
Verified Customer
21 December 2021
DHL Express Worldwide
VC
I am very happy with the service while it is mainly suitable if I must buy something - the sending rates to Reykjavik Iceland are too expensive
Hi,
Many thanks for your feedback, this is very important to us.
I'm pleased to hear that you are overall happy with the service we offer however you found the cost of shipping too expensive to your country.
Please be assured that we do work with our couriers on a regular basis to ensure that our customers are getting the best possible shipping prices however it has been a very difficult couple of years, many couriers have introduced additional surcharges to cover the cost of higher air freight prices and extra precautions they need to implement to ensure that their staff are working in a safe environment.
Shipping is generally calculated on the amount of space the shipment takes up (this is called the volumetric weight), the cost is only calculated on the actual weight if this is higher than the volumetric weight.
We do find that many parcels arrive from UK retailers in much larger boxes than necessary due to domestic shipping rates being based on the actual weight rather than the volumetric therefore we do have a service called combine and repack. This enables customers to submit a request to our warehouse team to ask them to repack their goods as efficiently as possible to ensure the customer obtains the maximum value for shipping. I see that you did not take advantage of this service last time you shipped, this service may have helped reduce the overall price for shipping.
This service is available on your package inbox when shipping however if you require any assistance requesting this service please contact our Customer Experience Team who are always here to help and ensure that you obtain the best possible price for shipping.
I hope this information helps going forward and we look forward to hearing from you if you require any other assistance.
Kind regards,
Tracy.
Many thanks for your feedback, this is very important to us.
I'm pleased to hear that you are overall happy with the service we offer however you found the cost of shipping too expensive to your country.
Please be assured that we do work with our couriers on a regular basis to ensure that our customers are getting the best possible shipping prices however it has been a very difficult couple of years, many couriers have introduced additional surcharges to cover the cost of higher air freight prices and extra precautions they need to implement to ensure that their staff are working in a safe environment.
Shipping is generally calculated on the amount of space the shipment takes up (this is called the volumetric weight), the cost is only calculated on the actual weight if this is higher than the volumetric weight.
We do find that many parcels arrive from UK retailers in much larger boxes than necessary due to domestic shipping rates being based on the actual weight rather than the volumetric therefore we do have a service called combine and repack. This enables customers to submit a request to our warehouse team to ask them to repack their goods as efficiently as possible to ensure the customer obtains the maximum value for shipping. I see that you did not take advantage of this service last time you shipped, this service may have helped reduce the overall price for shipping.
This service is available on your package inbox when shipping however if you require any assistance requesting this service please contact our Customer Experience Team who are always here to help and ensure that you obtain the best possible price for shipping.
I hope this information helps going forward and we look forward to hearing from you if you require any other assistance.
Kind regards,
Tracy.
Verified Customer
20 December 2021
DHL Express Worldwide
VC
Excellent service! Stored my packages in Germany that Amazon wouldn't ship to Cyprus, consolidated to one shipment and shipped express! Highly recommended!
Richard Clayton
20 December 2021
DHL Economy Select
RC
Status updates were well communicated and the service was fast and efficient.
Liliana
20 December 2021
DHL Express Worldwide
L
Always Perfect
Verified Customer
19 December 2021
DHL Express Worldwide
VC
Great customer service! Very helpful and always responds quickly to my requests.
Verified Customer
19 December 2021
DHL Express Worldwide
VC
Quick and fast delivery. Ease of use for the personal buyer function
Verified Customer
19 December 2021
DHL Express Worldwide
VC
Review your costs, I have never been charged Aus GST from any company overseas
Verified Customer
19 December 2021
DHL Express Worldwide
VC
Quick efficient and fuss-free service.
Abdul Cheracham
19 December 2021
DHL Express Worldwide
AC
fast service and the customercare is better
Stanislav Hrda
18 December 2021
DHL Economy Select
SH
Reliable service, fast shipment, good service with add-ons like repacking.
Vanessa Lawen
18 December 2021
DHL Express Worldwide
VL
Customer care services is A*, however still room for improvement in regards to early reply. Sometimes response is delayed an therefore my shipping is also delayed. Other than that shipping is fast which what really matters to me.
nolan a brodalski
18 December 2021
DHL Express Worldwide
NAB
I had no idea this kind of service was a thing but was stoked to learn about it and shocked how easy and well it worked. Recommended!
Verified Customer
18 December 2021
FedEx International Economy
VC
初めて利用しました。手続きが簡単で発送もスムーズでした。追跡も出来ますから安心です。
ヨーロッパなりのプレゼント包装された購入品でしたが、内容検品で薄葉紙が破れていました。プレゼント用を買うには再梱包するつもりで。
購入メーカーの箱が大きすぎて日本への送料が勿体ない。
適切な箱に再梱包して下さると星5つ。
また利用します。
ヨーロッパなりのプレゼント包装された購入品でしたが、内容検品で薄葉紙が破れていました。プレゼント用を買うには再梱包するつもりで。
購入メーカーの箱が大きすぎて日本への送料が勿体ない。
適切な箱に再梱包して下さると星5つ。
また利用します。
Verified Customer
18 December 2021
DHL Express Worldwide
VC
very professional communication, fair prices, great service
Jessica Yang
18 December 2021
FedEx Connect
JY
Was not sure what to expect on my first shipment, but everything went super smoothly. I was thrilled that I was able to purchase from a retailer in UK and have in shipped to the US. Very easy and will absolutely use forward2me again in future.
Verified Customer
17 December 2021
DHL Express Worldwide
VC
Fast and secure shipping, got sent pictures for every package they received which I really appreciated. Unfortunately there was a problem with the courier (DHL Express), but customer support proved extremely helpful and made sure I got my parcels delivered.
Verified Customer
17 December 2021
DHL Express Worldwide
VC
Fast, simple, convenient. forward2me received my package in Germany, and forwarded it to me a few hours later. Would happily use again.
Verified Customer
17 December 2021
DHL Economy Select
VC
Very useful service, but the shipping fees are way too expensive compared to other proxy services I've used. It should be something to fix.
Verified Customer
17 December 2021
FedEx International Economy
VC
初めて利用しましたが発送のスピードも早いし満足してます。ありがとうございます。
Luís Flôres
17 December 2021
DHL Economy Select
LF
Knowledge personal and good advice
Ines Psaila
16 December 2021
UPS Express Saver
IP
Very good efficient service. Thank you.
levent bozkurt
15 December 2021
DHL Express Worldwide
LB
Honest and helpful
Martin Geyer
15 December 2021
UPS Express Saver
MG
Sehr schnelle Bearbeitung! Ein toller Service! Besonders hat mich die Möglichkeit überzeugt, den Versender nach Deutschland unter mehreren Optionen auszuwählen! Komme gerne immer wieder auf diesen tollen Service zurück!
Håkan Lund
15 December 2021
DHL Express Worldwide
HL
No fuss and fast processing of shipments.
Shiny Tsan
15 December 2021
DHL Express Worldwide
ST
Thank you again guys! Much appreciated! A+++ :). Fast turn around.
Andrea Jaidane
15 December 2021
UPS Standard Single
AJ
Easy, straightforward, reliable.
Jack Lor
15 December 2021
DHL Express Worldwide
JL
Love forward2me japan services! They consolidate/repack your items very well, usually reusing one of the package you got to reship. I just wished the free storage time was longer!
Verified Customer
15 December 2021
FedEx International Priority
VC
一番は対応が丁寧なことです。先日ショップにキャンセルの連絡をしていまものの発送されてしまった荷物の受取拒否をダメ元で依頼したら、たくさんある荷物の中から探すのは難しいかもしれない、との補足はありましたが、対応してくれて、本当に助かりました！トラブルが少なくない海外でのショッピングですので、こうして対応していただけるのは本当に心強いです。
お問合せにも必ず返信していただけるので、安心して依頼できます。
お問合せにも必ず返信していただけるので、安心して依頼できます。
Graham Aldous
15 December 2021
DHL Express Worldwide
GA
The whole operation went brilliantly. The communication was excellent, payment was reasonable and easy. Further, as a bonus the parcel arrived in Australia and delivered to my door in a little over 8 working days. I am exceedingly happy with all aspects of the service.
Verified Customer
14 December 2021
FedEx Connect
VC
Excellent service!
Verified Customer
14 December 2021
FedEx International Economy
VC
Awesome service, recommended!
Mario Mucalo
14 December 2021
DHL Express Worldwide
MM
forward2me made it really easy to ship something that could not be shipped to my country. The service was simple, quick and affordable.
Verified Customer
14 December 2021
FedEx Connect
VC
Prompt processing and shipping. Easy to utlize
Verified Customer
14 December 2021
DHL Express Worldwide
VC
Better packaging job with better materials.
Hi Brian,
Many thanks for your feedback, this is very important to us.
I see that you have been communicating with our Customer Service team and they have compensated for the damage caused and re-assured you that an alert has been added to your account to ensure that your goods have additional packaging going forward to avoid damage in the future.
Please accept my sincere apologies for the inconvenience this has caused you, I know it is very frustrating and disappointing when a parcel arrives with some damage. Please be assured we do our very best to ensure goods are safe and secure for international shipping when they leave us.
I hope you will look to use our services again in the future however if you have any further issues with our service please contact our Customer Services team who will be happy to assist you further.
Kind regards,
Tracy.
Many thanks for your feedback, this is very important to us.
I see that you have been communicating with our Customer Service team and they have compensated for the damage caused and re-assured you that an alert has been added to your account to ensure that your goods have additional packaging going forward to avoid damage in the future.
Please accept my sincere apologies for the inconvenience this has caused you, I know it is very frustrating and disappointing when a parcel arrives with some damage. Please be assured we do our very best to ensure goods are safe and secure for international shipping when they leave us.
I hope you will look to use our services again in the future however if you have any further issues with our service please contact our Customer Services team who will be happy to assist you further.
Kind regards,
Tracy.