Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
15 May 2026
Unknown Shipment Details
Had an issue and Forward2me reached out, and corrected the problem with a fair resolution. I couldn't be more happier. Thanks!
We’re sorry to hear about your experience and appreciate you raising this. We’ve reviewed your shipment and can see there was scope to further optimise the packaging which was not actioned at the time. We have now identified a way to reduce the overall size by consolidating and reworking the packaging, and we have reached out directly to offer a revised solution.
Clair Pinkerton
15 May 2026
FedEx Connect Plus
CP
Lightning fast and so very easy!
Thank you for your feedback. We’re glad to hear you found the service fast and easy to use.
MAHMOUD HASSAN
15 May 2026
DHL Express Worldwide
MH
Poor communication and taking too long to respond to any inquiry
Update : After 15 days still no update on shipping or even a quote of estimate shipping cost.
Moreover even consolidation and repacking to save space and cost not even considered by them, so professional !
Update : After 15 days still no update on shipping or even a quote of estimate shipping cost.
Moreover even consolidation and repacking to save space and cost not even considered by them, so professional !
UPSDATE:
We are sorry to hear about the delay and the frustration this has caused.
A 15-day wait without a quotation or clear update is not the level of service we aim to provide, and we understand why this has been disappointing. We also appreciate your feedback regarding consolidation and repacking, and we will ensure this is reviewed as part of your case.
We have now escalated your shipment directly to our Customer Experience Manager, who will take ownership of this and review what has happened in detail.
Thank you for bringing this to our attention, and we apologise for the experience you’ve had so far.
Thank you for your updated feedback.
We are currently working to secure the most suitable freight options for your shipment; however, due to limited carrier availability to the Middle East, pricing and routing options are more restricted than usual, which can impact response times.
Regarding your request to ship the item off the pallet, we have assessed this carefully. As the item was received new but without manufacturers packaging which is insufficient for international transit , we do not believe it can be safely transported without the pallet, and removing it would significantly increase the risk of damage in transit. For this reason, we are unable to proceed without palletised shipping.
We appreciate your understanding while we work to find the safest and most cost-effective solution available.
We are sorry to hear about the delay and the frustration this has caused.
A 15-day wait without a quotation or clear update is not the level of service we aim to provide, and we understand why this has been disappointing. We also appreciate your feedback regarding consolidation and repacking, and we will ensure this is reviewed as part of your case.
We have now escalated your shipment directly to our Customer Experience Manager, who will take ownership of this and review what has happened in detail.
Thank you for bringing this to our attention, and we apologise for the experience you’ve had so far.
Thank you for your updated feedback.
We are currently working to secure the most suitable freight options for your shipment; however, due to limited carrier availability to the Middle East, pricing and routing options are more restricted than usual, which can impact response times.
Regarding your request to ship the item off the pallet, we have assessed this carefully. As the item was received new but without manufacturers packaging which is insufficient for international transit , we do not believe it can be safely transported without the pallet, and removing it would significantly increase the risk of damage in transit. For this reason, we are unable to proceed without palletised shipping.
We appreciate your understanding while we work to find the safest and most cost-effective solution available.
Unverified Customer
15 May 2026
Unknown Shipment Details
The cheapest shipping option was nearly £40 on a £22 package, and that's without the ridiculous upcharges they tried to get me to go for. I will never use this service again, it's a joke.
Thank you for your feedback. We’re sorry to hear that you were disappointed with the shipping costs offered for your shipment.
International shipping rates are calculated based on factors such as package dimensions, weight, destination country, and courier surcharges at the time of booking. We understand that, in some cases, the available options may not meet a customer’s expectations, particularly for lower-value purchases.
Unfortunately, we are unable to investigate this further at present as no account or shipment details were included with the review. If you would like us to look into this for you, please contact our Customer Experience team with your account information and we will be happy to review this further.
International shipping rates are calculated based on factors such as package dimensions, weight, destination country, and courier surcharges at the time of booking. We understand that, in some cases, the available options may not meet a customer’s expectations, particularly for lower-value purchases.
Unfortunately, we are unable to investigate this further at present as no account or shipment details were included with the review. If you would like us to look into this for you, please contact our Customer Experience team with your account information and we will be happy to review this further.
Unverified Customer
14 May 2026
Unknown Shipment Details
My item was delivered to their USA warehouse 7 days ago, but they never readied it or notified me. I needed the items for my long European trip that commences in 7 days, and clearly I will never get it now in time. What a monumental waste of money and time.
Edit: Nothing in their reply applies. I'm still waiting for them to reach out to me directly. My addresses are already in the system, as for the invoice, that was uploaded too, but they set the "value" larger than what I actually paid, so I then also manually entered the correct value.
Edit: Nothing in their reply applies. I'm still waiting for them to reach out to me directly. My addresses are already in the system, as for the invoice, that was uploaded too, but they set the "value" larger than what I actually paid, so I then also manually entered the correct value.
Thank you for your feedback, and we’re sorry to hear about your frustration regarding the timing of your shipment.
We have reviewed your order and can confirm that the parcel was processed once the required invoice information was received and verified in the account. Following this, the shipment was dispatched without delay and has now progressed through the carrier network.
At the time of writing, the parcel has cleared customs and is currently in the destination country, with delivery expected within the next 24 hours.
We understand how important timing is, particularly when planning travel, and we’re sorry that your expectations were not met earlier in the process. We appreciate you taking the time to share your comments, as it helps us continue to improve communication around documentation and processing times.
We have reviewed your order and can confirm that the parcel was processed once the required invoice information was received and verified in the account. Following this, the shipment was dispatched without delay and has now progressed through the carrier network.
At the time of writing, the parcel has cleared customs and is currently in the destination country, with delivery expected within the next 24 hours.
We understand how important timing is, particularly when planning travel, and we’re sorry that your expectations were not met earlier in the process. We appreciate you taking the time to share your comments, as it helps us continue to improve communication around documentation and processing times.
Leonardo Iván Anaya González
13 May 2026
UPS Worldwide Expedited
LIA
I thinked that I could send my package with the lite option but I dont know why the system forced me to send it via private company, that was not on my budget but I have to make that effort because I didnt want to lose my product
We understand your frustration and appreciate your feedback. The Lite service is designed for single parcels received and shipped without consolidation or repacking, and it also has strict size and weight restrictions due to it being a postal-based service.
In this case, one of the parcels received also required repacking for international shipping as the original packaging was not considered robust enough to safely withstand transit. After the items were repacked together, the parcel exceeded the limits allowed for the Lite option, so only courier services were available for shipment.
We understand this may not have been within your original budget, but the available shipping options are based on the final parcel dimensions, packaging requirements, and service restrictions. We appreciate you choosing our service and thank you for your understanding.
In this case, one of the parcels received also required repacking for international shipping as the original packaging was not considered robust enough to safely withstand transit. After the items were repacked together, the parcel exceeded the limits allowed for the Lite option, so only courier services were available for shipment.
We understand this may not have been within your original budget, but the available shipping options are based on the final parcel dimensions, packaging requirements, and service restrictions. We appreciate you choosing our service and thank you for your understanding.
Unverified Customer
13 May 2026
Unknown Shipment Details
Sorry but this assistance lacked the essential detail to make that this delivery gets through - BIG MISS
We’re sorry to hear that you were disappointed with the support provided. We take this feedback seriously and would like the opportunity to review the shipment and understand what went wrong.
Unfortunately, we have been unable to identify your account from the review details provided. We have reached out requesting some additional information so we can investigate this properly and work towards a resolution for you.
Unfortunately, we have been unable to identify your account from the review details provided. We have reached out requesting some additional information so we can investigate this properly and work towards a resolution for you.
Unverified Customer
13 May 2026
Unknown Shipment Details
Best Customer service experience hands down!
Thank you for your wonderful feedback. We’re delighted to hear you had such a positive experience with our customer service team.
Unverified Customer
13 May 2026
Unknown Shipment Details
These fine ladies helped me out tremendously, if it wasn’t for there persistence and dedication I would have probably lost a package. KYLA and NICA At the UK warehouse where very help, great communication and made sure to update me with the progress. Thank you
Thank you for your kind feedback. We’re very pleased to hear that Kyla and Nica were able to assist you and help recover your package.
David Knox
12 May 2026
FedEx Connect Plus
DK
The team made sure to follow up every step of the way. Extremely helpful for a first time importer!
Thank you for your kind feedback. We are glad our team could support you throughout the process and help make your first importing experience a positive one. We look forward to helping you ship again soon.
Kimberly Ckm
12 May 2026
FedEx Connect Plus
KC
Prompt response and reliable service.
Thank you for your feedback. We are pleased to hear you found our service prompt and reliable, and we appreciate your support.
Unverified Customer
12 May 2026
Unknown Shipment Details
My order was first suspended due to medical equipment export regulations, but with the assistance from Joyce I have managed to proceed. The process took roughly a week (double check sharing settings when attaching documents from google drive).
Limited shipping options to Israel, but whatever. Thanks that still they are available.
Limited shipping options to Israel, but whatever. Thanks that still they are available.
Thank you for sharing your experience. We understand that export checks for medical equipment can sometimes cause delays, but we’re very pleased Joyce was able to assist you through the process and help get your shipment moving again. We also appreciate your understanding regarding the limited shipping options currently available to Israel. Thank you for choosing Forward2Me and for your patience throughout the process.
Unverified Customer
11 May 2026
Unknown Shipment Details
Amazing and caring service was given to me by Joyce. She was very willing to assist promptly with the delivery of my parcel. She followed up and responded to my communications. I am always very impressed by the amazing service and the staff at Forward2Me.
Thank you so much for your wonderful feedback. We’re delighted to hear that Joyce provided such caring and attentive service throughout your shipment. We’ll be sure to pass on your kind words to her and the team. Your continued support and trust in Forward2Me truly mean a lot to us.
Seve
11 May 2026
DHL Express Worldwide
S
Super rapide et gentil
Thank you for your kind review. We’re really pleased to hear you found the service fast and friendly. We truly appreciate your support and hope to assist you again in the future.
Unverified Customer
10 May 2026
Unknown Shipment Details
Excellent service at a great price, parcel dispatched to me within 24hrs of receipt at intemediary warehouse. Highly recommend.
Thank you for taking the time to leave us such a positive review. We’re delighted to hear that your parcel was dispatched so quickly after arriving at our warehouse and that you found our service to be great value. Your recommendation is truly appreciated, and we look forward to assisting you again in the future.
Unverified Customer
09 May 2026
Unknown Shipment Details
You are a great team, always friendly, fast and ready to go the extra mile to deliver the best service, as always. Thank you Kaye and all your team in Germany and Preston for getting my item all the way across Europe, saving me half the cost!
Thank you for your fantastic feedback. We’re so pleased to hear that Kaye and the teams in Germany and Preston were able to help get your item across Europe smoothly while also saving you money. Your kind words about our friendly service and dedication mean a great deal to us. We truly appreciate your support.
Unverified Customer
09 May 2026
Unknown Shipment Details
Jamie and all other staff were excellent, polite, kind and it was joy to shop in this store as for their service! Reccomended! 🫶🏼
Thank you so much for your lovely review. We’re delighted to hear that Jamie and the rest of the team provided such polite and friendly service. Your recommendation means a lot to us, and we hope to assist you again soon.
Unverified Customer
08 May 2026
Unknown Shipment Details
I ran into a fairly complicated shipping situation involving repacking, splitting items into separate shipments, and customs-related questions. The team and Nica in particular was incredibly patient, responsive, and helpful throughout the entire process.
Really appreciate the professionalism, patience, and support - thank you again, Nica!
Really appreciate the professionalism, patience, and support - thank you again, Nica!
Thank you for your 5-star review for Nica!
We are happy that we are able to provide you good quality service.
^NB
We are happy that we are able to provide you good quality service.
^NB
Unverified Customer
08 May 2026
Unknown Shipment Details
Perfect, comprehensive and very clear instructions. The operator, Joyce of the York House, Green Lane West, Preston, PR3 1NJ, United Kingdom warehouse was very patient. I was also amazed by the speed of response and the connection with the other operators.
Very satisfied
Thank you
Agostino de Lieto Vollaro
Very satisfied
Thank you
Agostino de Lieto Vollaro
Thank you for your wonderful review, Agostino. We’re delighted to hear that you found the instructions clear and comprehensive, and that Joyce and the rest of the team provided such patient and responsive support. Your kind words mean a lot to us, and we’re very pleased you were satisfied with the service. We look forward to assisting you again in the future.
Orlando
08 May 2026
DHL Express Worldwide
O
Very pleased to have used your services to make purchases in Japan, the UK, and the US.
Thank you for your kind review. We’re delighted to hear you’ve been pleased using our services for purchases from Japan, the UK, and the US. We truly appreciate your support and look forward to helping with your future shipments.
Carmen
08 May 2026
FedEx Connect Plus
C
Great service, fast processing!
Thank you for your review. We’re so pleased to hear you were happy with the fast processing and service. We really appreciate your support and hope to assist you again soon.
Unverified Customer
08 May 2026
Unknown Shipment Details
NICA UK location - super helpful. quick response. follows up diligently. very happy
Thank you for your 5-star review!
We look forward to shipping more packages with you in the future!
^NB
We look forward to shipping more packages with you in the future!
^NB
Unverified Customer
08 May 2026
Unknown Shipment Details
Joyce from the Germany warehouse kept me in the loop every time a change or delay happened. Being in Australia makes it very painful to contact and interact with European sellers. She kept everything progressing and would send multiple updates a day.
Thank you for your 5-star review for Joyce!
We do our very best to update our customers about their shipment.
We look forward to shipping more packages with you in the future!
^NB
We do our very best to update our customers about their shipment.
We look forward to shipping more packages with you in the future!
^NB
Unverified Customer
07 May 2026
Unknown Shipment Details
Great Company and great support from NICA
Thank you for your kind review. We’re really pleased to hear you had a great experience and that Nica was able to support you throughout the process. We truly appreciate your feedback and hope to assist you again soon.
Kevin
07 May 2026
FedEx Connect Plus
K
Everything was great
Thank you for your feedback. We’re really pleased to hear everything went great, and we appreciate you taking the time to leave a review.
Adela Dosoudilova
07 May 2026
FedEx International Economy
AD
Extremely pricy shipping fees .
Thank you for your feedback. We’re sorry to hear that you found the shipping costs expensive. We always aim to optimise packages to reduce shipping costs as much as possible, and in this case the parcel was repacked for the most efficient shipment. The service selected was also the lowest-priced option available at the time.
International courier charges are based on either the actual weight or the volumetric size of a parcel, whichever is greater, which can sometimes make shipping costs higher than expected. We appreciate your comments and will continue working to provide the best possible value for our customers.
International courier charges are based on either the actual weight or the volumetric size of a parcel, whichever is greater, which can sometimes make shipping costs higher than expected. We appreciate your comments and will continue working to provide the best possible value for our customers.
Tobias Pirker
07 May 2026
UPS Standard Single
TP
Es hat alles gut geklappt, ich bin sehr zufrieden, habe am Anfang mir ein bisschen schwer getan, aber es wurde mir alles gut erklärt. Und alles hat super geklappt. Kann ich nur weiter empfehlen, 5 Sterne Minimum.
Hi,
I hope you don't mind but we have translated this review to english too.
"Everything worked well, I am very satisfied. At the beginning I struggled a little, but everything was explained to me clearly. And everything worked out perfectly. I can only recommend it, 5 stars minimum"
Thank you very much for your wonderful review and recommendation. We’re so pleased to hear that everything worked out well for you and that our team was able to guide you through the process clearly. Your kind words and support mean a lot to us.
I hope you don't mind but we have translated this review to english too.
"Everything worked well, I am very satisfied. At the beginning I struggled a little, but everything was explained to me clearly. And everything worked out perfectly. I can only recommend it, 5 stars minimum"
Thank you very much for your wonderful review and recommendation. We’re so pleased to hear that everything worked out well for you and that our team was able to guide you through the process clearly. Your kind words and support mean a lot to us.
Unverified Customer
06 May 2026
Unknown Shipment Details
I had a problem with FedEx and, although Jus from the English warehouse was not obliged to do so, he helped me and solved the problem with the utmost understanding and kindness.
Fantastic customer service, 5 star all deserved.
Fantastic customer service, 5 star all deserved.
Thank you so much for your kind words and for taking the time to leave this review. We’re delighted to hear that Jus was able to assist you and resolve the issue with care and understanding. We’ll be sure to pass your feedback on to him and the warehouse team. Your support means a lot to us.
Rafael Ortiz
05 May 2026
UPS Express Saver
RO
Fast and reliable. You get what you pay for.
Thank you for your feedback. We’re glad to hear you found our service fast and reliable, exactly what we aim for. We appreciate your support and look forward to assisting you again in the future.
Diego Torre Morfín
04 May 2026
DHL Express Worldwide
DTM
Faster than I thought, reliable
Thank you for your 5-star review!
We are happy to hear that you are satisfied with our services! We look forward to shipping more packages with you in the future.
^NB
We are happy to hear that you are satisfied with our services! We look forward to shipping more packages with you in the future.
^NB
Unverified Customer
02 May 2026
Unknown Shipment Details
Je remercie Joyce pour son aide tout au long de cette aventure c'était la première fois que je suis passée par une entreprise comme Forwad2me et c'est grâce à vous que j'ai pû acheter cette magnifique couette rosette de Monique Lhuillier en étant personal shopper encore mille mercis à Joyce et toute l'équipe c'est à refaire à l'avenir bonne journée madame Tabarin
Thank you very much for your kind message. We are delighted to hear that your first experience with Forward2me went well and that Joyce was able to support you throughout the process.
We are pleased to know that you were able to purchase the beautiful Rosette duvet by Monique Lhuillier through our personal shopper service.
We will pass on your thanks to Joyce and the rest of the team. We would be happy to assist you again with any future purchases.
We wish you a wonderful day.
We are pleased to know that you were able to purchase the beautiful Rosette duvet by Monique Lhuillier through our personal shopper service.
We will pass on your thanks to Joyce and the rest of the team. We would be happy to assist you again with any future purchases.
We wish you a wonderful day.
Unverified Customer
01 May 2026
Unknown Shipment Details
1 start
They can't find my package it has been two months,
I was delivered on feb 23rd, it may 1 and i still don't see it on my dashboard.
Update: 3 stars
(I got it but I need to pay more for storage because of their mistake it was delayed so i guess 3 stars because they kept saying we can't find it afterward because of that I need to pay more)
They can't find my package it has been two months,
I was delivered on feb 23rd, it may 1 and i still don't see it on my dashboard.
Update: 3 stars
(I got it but I need to pay more for storage because of their mistake it was delayed so i guess 3 stars because they kept saying we can't find it afterward because of that I need to pay more)
Thank you for your feedback, and I’m sorry for the frustration caused.
We believe this may relate to a parcel where an incorrect customer ID was applied at delivery, which prevented it from appearing in the correct account. Once this was identified, we were able to locate the package and assign it correctly.
We’d like to confirm everything is now resolved for you. Please contact our support team with your order details so we can assist you further if needed.
We believe this may relate to a parcel where an incorrect customer ID was applied at delivery, which prevented it from appearing in the correct account. Once this was identified, we were able to locate the package and assign it correctly.
We’d like to confirm everything is now resolved for you. Please contact our support team with your order details so we can assist you further if needed.
Jorge Filipe Vieira Fernandes
01 May 2026
FedEx Connect Plus
JFV
It's a good , forwarding service, the packages , arrive at my address well packaged, there are price options and several companies to choose from. I'm glad you're going to forward it to me.
Thank you for your feedback. We’re glad to hear your packages arrived safely and were well packed.
It’s great to know that the available pricing options and choice of courier companies have been helpful. We appreciate your support and look forward to forwarding your future shipments.
It’s great to know that the available pricing options and choice of courier companies have been helpful. We appreciate your support and look forward to forwarding your future shipments.
Ian Heng
29 April 2026
DHL Express Worldwide
IH
Fast delivery. Simple and easy paperwork.
Thank you for your kind feedback.
We’re really pleased to hear that you found the delivery fast and the paperwork simple and easy to complete—that’s exactly the experience we aim to provide.
We appreciate you taking the time to share your experience and look forward to assisting you again in the future.
We’re really pleased to hear that you found the delivery fast and the paperwork simple and easy to complete—that’s exactly the experience we aim to provide.
We appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Unverified Customer
29 April 2026
Unknown Shipment Details
I ordered an item and requested it to be shipped to me ASAP even with geopolitical tension in the area I live in. Joyce and Wens really surprised me with their support and care . They ensured that my item is dispatched to my destination and then confirmed that item is on its way . They took care of my issue and understood that I was really struggling to get this item. After this experience I am using Forward 2 me always.
Thank you for your message and for sharing this feedback.
We’re really glad to hear that Joyce and Wens were able to support you promptly and ensure your shipment was dispatched despite the challenges in your region. It’s great to know the updates and care provided helped give you peace of mind while your item was on the way.
We’re really glad to hear that Joyce and Wens were able to support you promptly and ensure your shipment was dispatched despite the challenges in your region. It’s great to know the updates and care provided helped give you peace of mind while your item was on the way.
Unverified Customer
29 April 2026
Unknown Shipment Details
Forward2Me is the worst shipping service provider I have ever dealt with! They simply refuse to ship anything. I used MyGermany in the past for many years and VERY successful. I have never had any issues. Unfortunately, Forward2Me does not ship sweets, or other items as MyGermany had no problems with. They only offer to dispose of my goods! Probably they want to keep and enjoy them. It's terrible and very frustrating! Therefore I can only warn EVERYBODY! Do NOT USE Forward2Me!
Thank you for your feedback.
We’re sorry to hear you are disappointed with your experience. Forward2Me ships internationally in line with carrier and destination country import regulations, which means certain products may be restricted or require additional documentation depending on where they are being sent.
Food items, including sweets, can be subject to specific import restrictions or customs requirements in different countries. In some cases, these requirements prevent shipment unless certain conditions are met, or additional approvals are in place.
We understand this can be frustrating, particularly when you have previously been able to ship similar items elsewhere. Different forwarding providers and carrier networks operate under different compliance frameworks, which can result in varying acceptance rules.
We are currently reviewing the requirements for this type of shipment to see if there are compliant options available for your destination.
We will contact you directly via email to discuss your order and will be happy to assist you further there.
We’re sorry to hear you are disappointed with your experience. Forward2Me ships internationally in line with carrier and destination country import regulations, which means certain products may be restricted or require additional documentation depending on where they are being sent.
Food items, including sweets, can be subject to specific import restrictions or customs requirements in different countries. In some cases, these requirements prevent shipment unless certain conditions are met, or additional approvals are in place.
We understand this can be frustrating, particularly when you have previously been able to ship similar items elsewhere. Different forwarding providers and carrier networks operate under different compliance frameworks, which can result in varying acceptance rules.
We are currently reviewing the requirements for this type of shipment to see if there are compliant options available for your destination.
We will contact you directly via email to discuss your order and will be happy to assist you further there.
Nicholas H.
29 April 2026
FedEx Connect Plus
NH
As pointed out. F2Me has unlawfully and incorrectly charged me GST, on my package. The GST was not declared in the shipping declaration document provided to customs. F2ME is not registered or authorised to collect GST on behalf of the ATO. Kaye refused to provide a suitable explanation, nor a refund.
Update after company reply:
The explanation provided does not align with ATO rules or the customs documentation for my shipment. Forward2Me does not appear on the ATO’s register of GST‑registered overseas suppliers, the import declaration shows no GST was paid, and the invoice issued does not meet the requirements of an Australian tax invoice. I remain happy to resolve this privately, but the public explanation is inconsistent with the official documentation.
Update after company reply:
The explanation provided does not align with ATO rules or the customs documentation for my shipment. Forward2Me does not appear on the ATO’s register of GST‑registered overseas suppliers, the import declaration shows no GST was paid, and the invoice issued does not meet the requirements of an Australian tax invoice. I remain happy to resolve this privately, but the public explanation is inconsistent with the official documentation.
Thank you for your feedback.
We’re sorry to hear you are dissatisfied with the charges applied to your shipment. We would like to clarify that Forward2Me is registered with the Australian Taxation Office (ATO) and holds a valid Australian Business Number (ABN), which allows us to collect and remit GST in line with Australian regulations for low-value imported goods.
For shipments valued at AUD $1,000 or less, GST is correctly applied at the point of sale on both the value of the goods and the shipping cost, and is not collected again by Australian Border Force at import. This is standard under current Australian import GST rules.
The commercial invoice submitted for customs clearance is a declaration of the goods’ value for import purposes and does not separately itemise GST. GST is instead charged and itemised on the shipping invoice provided to the customer at the time of booking. Our ABN is included on the customs documentation to confirm that GST is being correctly accounted for under our Australian registration.
All applicable charges are clearly itemised on the shipping invoice provided at the time of booking.
I have also sent you an email separately to explain this in full detail, and you are welcome to respond there if you would like to discuss it further.
forward2me follow up
Thank you for your follow-up — we appreciate you raising this.
We take this seriously and are currently reviewing our ABN listing with the Australian Business Register to confirm why it is not appearing publicly. If any updates are required on our side, we will ensure this is corrected.
To clarify on GST, for low-value shipments to Australia, GST is collected at the point of sale and recorded against our ABN. The commercial invoice used for customs clearance reflects the declared value of the goods and shipment but does not itemise GST separately, as this is handled through our invoicing and reporting process rather than at import.
We understand how this may have caused confusion and are happy to provide further detail directly. We have also reached out to you privately to go through this with you in full.
We’re sorry to hear you are dissatisfied with the charges applied to your shipment. We would like to clarify that Forward2Me is registered with the Australian Taxation Office (ATO) and holds a valid Australian Business Number (ABN), which allows us to collect and remit GST in line with Australian regulations for low-value imported goods.
For shipments valued at AUD $1,000 or less, GST is correctly applied at the point of sale on both the value of the goods and the shipping cost, and is not collected again by Australian Border Force at import. This is standard under current Australian import GST rules.
The commercial invoice submitted for customs clearance is a declaration of the goods’ value for import purposes and does not separately itemise GST. GST is instead charged and itemised on the shipping invoice provided to the customer at the time of booking. Our ABN is included on the customs documentation to confirm that GST is being correctly accounted for under our Australian registration.
All applicable charges are clearly itemised on the shipping invoice provided at the time of booking.
I have also sent you an email separately to explain this in full detail, and you are welcome to respond there if you would like to discuss it further.
forward2me follow up
Thank you for your follow-up — we appreciate you raising this.
We take this seriously and are currently reviewing our ABN listing with the Australian Business Register to confirm why it is not appearing publicly. If any updates are required on our side, we will ensure this is corrected.
To clarify on GST, for low-value shipments to Australia, GST is collected at the point of sale and recorded against our ABN. The commercial invoice used for customs clearance reflects the declared value of the goods and shipment but does not itemise GST separately, as this is handled through our invoicing and reporting process rather than at import.
We understand how this may have caused confusion and are happy to provide further detail directly. We have also reached out to you privately to go through this with you in full.
Mr. OA Hansen
28 April 2026
FedEx Regional Economy
MOH
Perfect, just perfect. I told them what item I wanted from a shop in England, they got it and mailed it to me without delay. There was no other way to get these items. Thanks.
Thank you for your 5-star review!
We're happy that we are able to assist you in your UK-shipping needs!
^NB
We're happy that we are able to assist you in your UK-shipping needs!
^NB
Unverified Customer
28 April 2026
Unknown Shipment Details
The price estimates are a scam. Expect to pay 3 times what they originally quote even with same weight, delivery location and package dimensions.
We’re really sorry to hear about your experience and understand why this felt frustrating.
We’d like to clarify that our pricing isn’t changed after sign-up or once a parcel arrives. The difference you’ve seen is usually caused by how parcel measurements are entered when getting an initial estimate.
For shipments from the US, couriers use pounds and inches. If dimensions are entered in kg and cm without converting from the original measurements, this can significantly affect the calculated size/weight and result in a higher final quote.
We appreciate that this isn’t always obvious, and we’re working to make this clearer to avoid confusion in future.
We’d like to clarify that our pricing isn’t changed after sign-up or once a parcel arrives. The difference you’ve seen is usually caused by how parcel measurements are entered when getting an initial estimate.
For shipments from the US, couriers use pounds and inches. If dimensions are entered in kg and cm without converting from the original measurements, this can significantly affect the calculated size/weight and result in a higher final quote.
We appreciate that this isn’t always obvious, and we’re working to make this clearer to avoid confusion in future.
Unverified Customer
27 April 2026
Unknown Shipment Details
I would like to express my sincere appreciation for the excellent support provided by Kristel.
I recently faced an issue with my shipment, as the parcel was unexpectedly returned to the warehouse by the postal service. This situation caused a delay and some concern, but Kristel handled the matter with outstanding professionalism and efficiency.
She quickly took ownership of the issue, resolved it smoothly, and arranged a new shipment for me without any additional charges. Her clear communication, helpful attitude, and fast action made the entire process much easier and truly demonstrated exceptional customer service.
Thank you, Kristel, for your great assistance and for ensuring a positive experience despite the initial problem.
I recently faced an issue with my shipment, as the parcel was unexpectedly returned to the warehouse by the postal service. This situation caused a delay and some concern, but Kristel handled the matter with outstanding professionalism and efficiency.
She quickly took ownership of the issue, resolved it smoothly, and arranged a new shipment for me without any additional charges. Her clear communication, helpful attitude, and fast action made the entire process much easier and truly demonstrated exceptional customer service.
Thank you, Kristel, for your great assistance and for ensuring a positive experience despite the initial problem.
Thank you so much for taking the time to share your experience.
We’re really pleased to hear that Kristel was able to support you so effectively and turn things around when your parcel was unexpectedly returned. It’s great to know she handled everything quickly, clearly, and with care to get your shipment re-sent without additional charges.
We’ll make sure your kind words are passed on to her, feedback like this means a lot to the team.
We’re really pleased to hear that Kristel was able to support you so effectively and turn things around when your parcel was unexpectedly returned. It’s great to know she handled everything quickly, clearly, and with care to get your shipment re-sent without additional charges.
We’ll make sure your kind words are passed on to her, feedback like this means a lot to the team.
Unverified Customer
27 April 2026
Unknown Shipment Details
I first time order something from Italy to Germany. Aimee helped me step by step to upload the invoice. Thanks to her.
Thank you for your kind feedback.
We’re really pleased to hear that Aimee was able to support you step by step with uploading your invoice and make your first shipment from Italy to Germany a smooth experience.
We’ll make sure your appreciation is passed on to her, it’s always great to hear when the team has been able to help.
We’re really pleased to hear that Aimee was able to support you step by step with uploading your invoice and make your first shipment from Italy to Germany a smooth experience.
We’ll make sure your appreciation is passed on to her, it’s always great to hear when the team has been able to help.
Unverified Customer
27 April 2026
Unknown Shipment Details
Excellent experience! I ordered a pair of shoes for my wife that were sold out here in the US. I ordered them from a shoe store in Germany, had them shipped to Forward2Me and they shipped them to me in the US. I placed the order less than 2 weeks ago and my package arrived today! I paid for the repack addon and it was totally worth it!
I will definitely be using them anytime I need to get something shipped here from Europe since most stores won't ship here.
Highly recommend!!
I will definitely be using them anytime I need to get something shipped here from Europe since most stores won't ship here.
Highly recommend!!
Thank you for taking the time to share such a detailed review, we really appreciate it.
We’re delighted to hear that you were able to get the shoes for your wife from Germany to the US so quickly, and that everything arrived within two weeks. It’s also great to know the repack service added value for your shipment.
We truly appreciate your recommendation and look forward to helping you again whenever you need to ship from Europe in the future.
We’re delighted to hear that you were able to get the shoes for your wife from Germany to the US so quickly, and that everything arrived within two weeks. It’s also great to know the repack service added value for your shipment.
We truly appreciate your recommendation and look forward to helping you again whenever you need to ship from Europe in the future.
Unverified Customer
27 April 2026
Unknown Shipment Details
Forward2Me USA Warehouse - Wilmington team so helpful.
My parcel was flagged as dangerous goods and I expected issues, Big thank you to Joyce & Kaye at the Wilmington, DE warehouse — fast, helpful, and solution-focused. As I am in Australia and first time using their services, I was at ease with their communication.
Repacked, sent via FedEx Priority very grateful for their responsiveness and assistance. Will use their service again
My parcel was flagged as dangerous goods and I expected issues, Big thank you to Joyce & Kaye at the Wilmington, DE warehouse — fast, helpful, and solution-focused. As I am in Australia and first time using their services, I was at ease with their communication.
Repacked, sent via FedEx Priority very grateful for their responsiveness and assistance. Will use their service again
Thank you for taking the time to leave such a detailed review.
We’re really pleased to hear that Joyce and Kaye were able to support you so effectively and that the communication helped put you at ease, especially as this was your first time using our services from Australia.
We understand how stressful it can be when a parcel is flagged as dangerous goods, so it’s great to know the team were able to resolve this quickly, repack the shipment, and get it moving via FedEx Priority.
We really appreciate your trust and look forward to helping you again in the future.
We’re really pleased to hear that Joyce and Kaye were able to support you so effectively and that the communication helped put you at ease, especially as this was your first time using our services from Australia.
We understand how stressful it can be when a parcel is flagged as dangerous goods, so it’s great to know the team were able to resolve this quickly, repack the shipment, and get it moving via FedEx Priority.
We really appreciate your trust and look forward to helping you again in the future.
Unverified Customer
27 April 2026
Unknown Shipment Details
I’m so glad to be a customer for forward2me, when I contacted them especially Jhe and Joyce I felt welcomed and supported they didn’t leave a concern with no answer nor help they are really working hard and deserve more appreciation I really do appreciate them and praise them. Forward2me is a lucky company to have them now whenever I’ going to order from the us, or eu I will order through them. 10/10 experience
Thank you so much for your kind words and for taking the time to share your experience.
We’re really pleased to hear that Jhe and Joyce were able to support you and make your experience a positive one. They will be very happy to read your feedback. We truly appreciate recognition of their effort and dedication.
We’re really pleased to hear that Jhe and Joyce were able to support you and make your experience a positive one. They will be very happy to read your feedback. We truly appreciate recognition of their effort and dedication.
Unverified Customer
24 April 2026
Unknown Shipment Details
I want to share my appreciation for the company and its employees, especially Aimee, who helped me locate a parcel in their Germany warehouse. So far, I’ve only encountered excellent customer service. This is my first time using this type of international parcel forwarding service, and I’m really happy with the experience. I will definitely recommend them.
Thank you so much for sharing your kind feedback.
We’re really pleased to hear about your positive experience, especially that Aimee was able to assist you in locating your parcel in our Germany warehouse. It’s wonderful to know that our team has been able to support you well throughout your first experience with an international parcel forwarding service.
We’re really pleased to hear about your positive experience, especially that Aimee was able to assist you in locating your parcel in our Germany warehouse. It’s wonderful to know that our team has been able to support you well throughout your first experience with an international parcel forwarding service.
Unverified Customer
24 April 2026
Unknown Shipment Details
Absolutely the best decision when I chose to have my package sent with forward2me. They have helped me when my package was not delivered by the shipping company and have been nice every time I have had questions. Will definitely use them again.
Thank you so much for your kind feedback, we really appreciate it.
I’m glad to hear we were able to support you when there were issues with the carrier and that our team could help with your questions along the way.
We look forward to helping you again in the future.
I’m glad to hear we were able to support you when there were issues with the carrier and that our team could help with your questions along the way.
We look forward to helping you again in the future.
Unverified Customer
23 April 2026
Unknown Shipment Details
Schrecklicher Kundensupport
Der Kundenservice ist so dermaßen schlecht. Man erklärt sein Anliegen 3 mal und es wird immer wieder nachgefragt obwohl man schon alle wichtigen Details genannt hat.
Danach kriegt man eine Rechnung für einen Versand von über 60€ hingeknallt, was ich persönlich frech finde wenn ein normales Paket maximal 10-15€ gekostet hätte...
Alles im allen kann ich jedem nur abraten von dem Service
Der Kundenservice ist so dermaßen schlecht. Man erklärt sein Anliegen 3 mal und es wird immer wieder nachgefragt obwohl man schon alle wichtigen Details genannt hat.
Danach kriegt man eine Rechnung für einen Versand von über 60€ hingeknallt, was ich persönlich frech finde wenn ein normales Paket maximal 10-15€ gekostet hätte...
Alles im allen kann ich jedem nur abraten von dem Service
Thank you for your feedback, and I’m really sorry to hear about your experience.
We take concerns like this very seriously, especially around communication and unexpected charges. Unfortunately, we haven’t been able to locate your account or any related communication with our Customer Experience team based on the details provided so far, but we have requested further information so we can investigate this properly for you.
As soon as we receive your details, we’ll review everything in full and do our best to resolve this for you.
We take concerns like this very seriously, especially around communication and unexpected charges. Unfortunately, we haven’t been able to locate your account or any related communication with our Customer Experience team based on the details provided so far, but we have requested further information so we can investigate this properly for you.
As soon as we receive your details, we’ll review everything in full and do our best to resolve this for you.
Jimmy Tan
23 April 2026
DHL Express Worldwide
JT
Safe packing. Fast delivery. Affordable price. Clear work flow.
Thanks for your feedback.
We appreciate your comments regarding safe packing, fast delivery, affordable pricing, and a clear workflow. We’re always working to improve our service and make the process as smooth and transparent as possible.
We appreciate your comments regarding safe packing, fast delivery, affordable pricing, and a clear workflow. We’re always working to improve our service and make the process as smooth and transparent as possible.
Unverified Customer
22 April 2026
Unknown Shipment Details
I was skeptical at first, but my doubts were always cleared , questions were answered, and even when there me was a delay , forward2me made sure to reply in time .
I just got my parcel today and am very satisfied. I'm looking forward to work with them again , and this time, with a bigger parcel.
Thumbs up from CAMEROON 🇨🇲
I just got my parcel today and am very satisfied. I'm looking forward to work with them again , and this time, with a bigger parcel.
Thumbs up from CAMEROON 🇨🇲
Thank you so much for your great review.
We completely understand the initial skepticism, so it’s great to hear that our team was able to answer your questions and keep you updated, even with the delay. That’s exactly the experience we aim to provide.
We’re really glad your parcel arrived safely in Cameroon and that you’re happy with the service. We look forward to helping you ship again soon.
We’ll be ready for that bigger parcel when you are
We completely understand the initial skepticism, so it’s great to hear that our team was able to answer your questions and keep you updated, even with the delay. That’s exactly the experience we aim to provide.
We’re really glad your parcel arrived safely in Cameroon and that you’re happy with the service. We look forward to helping you ship again soon.
We’ll be ready for that bigger parcel when you are
Unverified Customer
22 April 2026
Unknown Shipment Details
I orderded a parcel in Germany, but since it was the first time I used Forward2me I was a little bit confused about how it works... I had great assistance of Joyce to help me through everything well! Happy and gratefull.
Thank you for your kind review.
We completely understand that it can feel a little confusing the first time you ship internationally, so we’re really glad Joyce was able to guide you through it and make things easier.
We’ll be sure to pass on your lovely feedback to her.
Great to hear you’re happy with the service, and we look forward to helping you again with your next shipment.
We completely understand that it can feel a little confusing the first time you ship internationally, so we’re really glad Joyce was able to guide you through it and make things easier.
We’ll be sure to pass on your lovely feedback to her.
Great to hear you’re happy with the service, and we look forward to helping you again with your next shipment.