Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
21 December 2024
Unknown Shipment Details
Our package went missing! Once proof of receipt was sent to Forward2me from the sender, they quickly found my package and processed it in the early hours of a Saturday morning! Brilliant service from the Preston warehouse! Many thanks for your great service, Nica.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
21 December 2024
Unknown Shipment Details
I had a problem holding up a couple of orders I had recently made. I chatted with Nica from the Delaware warehouse and explained my problem. Nica provided excellent customer support. She looked into the problem and had it all sorted for me in less than 10 minutes. Excellent customer service. Thank you!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
21 December 2024
Unknown Shipment Details
As a follow-up with even more parcels, these people seem to want items to get seized at customs?
They’re going on about the new customs declaration procedures for Europe and the United Kingdom.
But when I tried to describe an item once it goes to the warehouse, it automatically just describes it and raise the option to even override what the person who has booked. The parcel into the system has described it as which is very very off even when before the shipment has arrived, and it is manually described with the tracking number, the agent will just override it and put a very vague description with not even the retailers name on it. .
This is obviously going to get thrown straight out of customs or going to be a very big headache
It never used to be like this as in July year 2024 it was very simple. You could just edit the title of the item, even just before shipping it but now it’s all grade out.
For example, Apple iPad 2, 2011 $20 gift
This would be VAT exempt and pose no risk to customs
They’ve written is just Ipad
And because it’s valued at $20, this is going to raise ultra big suspicion as they don’t know what this is
And they seem to be controlling what you can even title it as
This is just one example, there is also another one as well
I have an iPhone 13 promax sealed, which I was sending
I manually described this one before it entered the warehouse with a tracking number
But as soon as it got booked into the warehouse and new title was assigned
iPhone 13 Pro Max
When the title I was assigning
iPhone 13 pro Max 128GB spectrum locked
And I also specified Ebay, but again, when the agent booked it in no retail that was specified
Just confirming when you try and change the title it’s literally grade out and it’s impossible to change what the agent has put
It wasn’t like that A, few months ago
They’re going on about the new customs declaration procedures for Europe and the United Kingdom.
But when I tried to describe an item once it goes to the warehouse, it automatically just describes it and raise the option to even override what the person who has booked. The parcel into the system has described it as which is very very off even when before the shipment has arrived, and it is manually described with the tracking number, the agent will just override it and put a very vague description with not even the retailers name on it. .
This is obviously going to get thrown straight out of customs or going to be a very big headache
It never used to be like this as in July year 2024 it was very simple. You could just edit the title of the item, even just before shipping it but now it’s all grade out.
For example, Apple iPad 2, 2011 $20 gift
This would be VAT exempt and pose no risk to customs
They’ve written is just Ipad
And because it’s valued at $20, this is going to raise ultra big suspicion as they don’t know what this is
And they seem to be controlling what you can even title it as
This is just one example, there is also another one as well
I have an iPhone 13 promax sealed, which I was sending
I manually described this one before it entered the warehouse with a tracking number
But as soon as it got booked into the warehouse and new title was assigned
iPhone 13 Pro Max
When the title I was assigning
iPhone 13 pro Max 128GB spectrum locked
And I also specified Ebay, but again, when the agent booked it in no retail that was specified
Just confirming when you try and change the title it’s literally grade out and it’s impossible to change what the agent has put
It wasn’t like that A, few months ago
Thanks for the feedback.
ICS2 is required for all shipments transiting via any EU country even if the final destination is not a part of the EU.
This means all customers sending goods from the EU and packages going to the EU must "upload invoices/proof of purchase" from the retailer as necessary documentation to confirm the package contents, aiding in the efficiency of our procedures. Clear, precise, and comprehensive descriptions are necessary under ICS2.
I no purchase invoice please " Describe" Options under Incoming Parcel. Fill your purchase invoice details about your order manually.
I agree that a vague description like "iPad" or "iPhone 13 Pro Max" without the additional specifics could raise suspicion at customs. It’s important that the details, including value, retailer, and specific model information, are clearly stated to prevent delays or seizures.
In the meantime, please continue to provide as much detailed information as possible when booking the items, and feel free to reach out to us directly if you encounter any issues. We will do our best to work with customs and prevent any unnecessary seizures.
Thank you for your patience, and please let me know if you need any further assistance with specific shipments.
Best Regards,
Customer Satisfaction Team
ICS2 is required for all shipments transiting via any EU country even if the final destination is not a part of the EU.
This means all customers sending goods from the EU and packages going to the EU must "upload invoices/proof of purchase" from the retailer as necessary documentation to confirm the package contents, aiding in the efficiency of our procedures. Clear, precise, and comprehensive descriptions are necessary under ICS2.
I no purchase invoice please " Describe" Options under Incoming Parcel. Fill your purchase invoice details about your order manually.
I agree that a vague description like "iPad" or "iPhone 13 Pro Max" without the additional specifics could raise suspicion at customs. It’s important that the details, including value, retailer, and specific model information, are clearly stated to prevent delays or seizures.
In the meantime, please continue to provide as much detailed information as possible when booking the items, and feel free to reach out to us directly if you encounter any issues. We will do our best to work with customs and prevent any unnecessary seizures.
Thank you for your patience, and please let me know if you need any further assistance with specific shipments.
Best Regards,
Customer Satisfaction Team
Unverified Customer
20 December 2024
Unknown Shipment Details
Best proxy shipping service of all time! I have ordered from overseas and the package came impeccable, even if I didn’t ask for any extra packaging. It was also pretty fast too, and the shipping prices are very reasonable compared to other services. I have placed a few more orders with them, and I can’t wait to get them soon! I will always resort to them when shopping from the states!
Thank you so much for your amazing feedback! We’re happy to hear that you had such a great experience with our service. We work hard to ensure that your packages arrive safely and on time, and it’s fantastic to know we’re meeting your expectations. We appreciate your continued trust and look forward to helping with your future orders. If you ever need any assistance, we’re always here to help!
Customer Satisfaction Team
Customer Satisfaction Team
Unverified Customer
20 December 2024
Unknown Shipment Details
Forward2Me makes it so incredibly easy to order items from different countries and have them shipped directly to you. The user interface and website are incredibly user friendly so anybody can do it! Their customer service is also very helpful and responsive. I had an issue with one of my packages but representative Nica from the Japan warehouse responded to my messages in a very timely manner, providing friendly, courteous and wonderful service. She went above and beyond to help me with my situation and I can't thank her enough. Overall, I highly recommend forward2me to anyone!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
20 December 2024
Unknown Shipment Details
Have been using Forward2me now since the beginning of 2024. I was a bit dubious at first as there are all sorts of “so-called” companies out there, but after reading the reviews and a lot of time thinking about it I thought I’d take my chances. It was a bit scary at first, not knowing what to do, but after getting in touch with them by phone and through emails and also the F.A.Q. section, I finally managed to get my shipment sent from the USA warehouse to here in the U.K. I was surprised how smoothly it all went. It took just over a week to receive my package. Undamaged and perfect! Have now ordered from Pandora in the U.S. again this week. Needed a bit of assistance from Windy, and she was very helpful and friendly She got my problem sorted in less than a day. Thank You Windy! Now I’m all ready to get my next shipment sent to me. I highly recommend using Forward2me for any online shopping abroad. I can now get exclusive Pandora pieces that are not available here in the U.K.
Thank You so much Windy for all your support. You have helped me out so much.
Thank You so much Windy for all your support. You have helped me out so much.
Thank you so much for taking the time to share your experience with Forward2me! We're delighted to hear that you took the leap and trusted us with your international shipping needs, and it’s wonderful to know that your first shipment went so smoothly.
It’s always our goal to make the process as simple and stress-free as possible, so we're thrilled to hear that our FAQs, emails, and phone support helped guide you through everything. Receiving your Pandora pieces undamaged and perfect is exactly the kind of experience we strive to deliver for all our customers!
We're especially glad to hear that Windy was able to assist you so promptly and efficiently with your recent order. We'll be sure to pass along your kind words—she’ll be thrilled to know she made such a positive impact.
Happy shopping and shipping!
Customer Satisfaction Team
Forward2me
It’s always our goal to make the process as simple and stress-free as possible, so we're thrilled to hear that our FAQs, emails, and phone support helped guide you through everything. Receiving your Pandora pieces undamaged and perfect is exactly the kind of experience we strive to deliver for all our customers!
We're especially glad to hear that Windy was able to assist you so promptly and efficiently with your recent order. We'll be sure to pass along your kind words—she’ll be thrilled to know she made such a positive impact.
Happy shopping and shipping!
Customer Satisfaction Team
Forward2me
Unverified Customer
19 December 2024
Unknown Shipment Details
Package arrived before the afternoon on Monday.
Should have been processed before the end of the day, but apparently due to peak season, there was some backing, which again, it’s not very good for these tough companies to say.
They should’ve hired extra team members to HELP, rather than passing onto the Customer to deal with>
It took basically 72 hours to get procesed
Only to then find out it needs to be repackaged as there was a brand-new, iPhone inside
Rather than quickly, alerting me, and having it quickly whole 24 hours to do it. Total is taking over 4 days.
Only to be charged almost almost double VAt should be
As they seem to be charging duties as well as taxes which is incorrect
Let’s say 390 into pounds, it’s £311 roughly 20% of that again is roughly £62 back into dollars roughly 77
Well, I was asked me to pay $131 in so-called duty and tax plus an additional $5 for their processing for this
When I should’ve been paying, $77 plus the $5 per processing
And there’s no option for a weekend service to get it on the weekend delivered
Then we have terrible customer services lines. The people are extremely helpful and fantastic And do the upmost best>
To even reach them is almost a mission, and a half the Whatsaap could take several hours to even get a response.
And the telephone line 99% of the time the robot will just say there are no support agents to take your call before you can even get anywhere and sometimes you’ll get as far as the old music and then have the same message. This is most of the time when I call, so basically it’s very hard to get hold of anyone. I know you could say Christmas is an excuse but to be honest hiring external staff and speeding up things would be fine. There are ways of mitigating errors but this is no excuse because of Christmas holidays.
Overall, they’ve gone about 100 times worse since I last used them in July I don’t think this new warehouse is any good made it worse
And course complications as one of my parcels had delayed shipment up, going to the previous USA warehouse And is now subsequently lost as it’s delivered on Monday at the same time but to the old warehouse and it’s now Thursday and there’s no sign of it so I’m now had to report it as missing
Should have been processed before the end of the day, but apparently due to peak season, there was some backing, which again, it’s not very good for these tough companies to say.
They should’ve hired extra team members to HELP, rather than passing onto the Customer to deal with>
It took basically 72 hours to get procesed
Only to then find out it needs to be repackaged as there was a brand-new, iPhone inside
Rather than quickly, alerting me, and having it quickly whole 24 hours to do it. Total is taking over 4 days.
Only to be charged almost almost double VAt should be
As they seem to be charging duties as well as taxes which is incorrect
Let’s say 390 into pounds, it’s £311 roughly 20% of that again is roughly £62 back into dollars roughly 77
Well, I was asked me to pay $131 in so-called duty and tax plus an additional $5 for their processing for this
When I should’ve been paying, $77 plus the $5 per processing
And there’s no option for a weekend service to get it on the weekend delivered
Then we have terrible customer services lines. The people are extremely helpful and fantastic And do the upmost best>
To even reach them is almost a mission, and a half the Whatsaap could take several hours to even get a response.
And the telephone line 99% of the time the robot will just say there are no support agents to take your call before you can even get anywhere and sometimes you’ll get as far as the old music and then have the same message. This is most of the time when I call, so basically it’s very hard to get hold of anyone. I know you could say Christmas is an excuse but to be honest hiring external staff and speeding up things would be fine. There are ways of mitigating errors but this is no excuse because of Christmas holidays.
Overall, they’ve gone about 100 times worse since I last used them in July I don’t think this new warehouse is any good made it worse
And course complications as one of my parcels had delayed shipment up, going to the previous USA warehouse And is now subsequently lost as it’s delivered on Monday at the same time but to the old warehouse and it’s now Thursday and there’s no sign of it so I’m now had to report it as missing
Thank you for reaching out and sharing your detailed feedback.
I sincerely apologize for the delay in processing your package. While we aim to process all packages the same day they arrive, the peak season has created an unexpected backlog. We acknowledge this shouldn't affect our customers, and we are actively reviewing our staffing to mitigate such delays in the future.
Regarding the need for repackaging due to the inclusion of a high-value item like an iPhone, I apologize for the additional time taken. We understand how frustrating the delay was and will work on improving our notification process to expedite such matters in the future.
I’m sorry to hear about the difficulties you faced in reaching our support team. While our WhatsApp and telephone lines have been under higher demand recently, we are actively working on improving response times by scaling our support team.
Your concern regarding the transition to the new warehouse and the missing package is valid. We are reviewing the situation with your shipment to the old warehouse. Please rest assured, we will locate the parcel or process a resolution for you, including compensation if applicable.
Best regards,
Customer Satisfaction Team.
I sincerely apologize for the delay in processing your package. While we aim to process all packages the same day they arrive, the peak season has created an unexpected backlog. We acknowledge this shouldn't affect our customers, and we are actively reviewing our staffing to mitigate such delays in the future.
Regarding the need for repackaging due to the inclusion of a high-value item like an iPhone, I apologize for the additional time taken. We understand how frustrating the delay was and will work on improving our notification process to expedite such matters in the future.
I’m sorry to hear about the difficulties you faced in reaching our support team. While our WhatsApp and telephone lines have been under higher demand recently, we are actively working on improving response times by scaling our support team.
Your concern regarding the transition to the new warehouse and the missing package is valid. We are reviewing the situation with your shipment to the old warehouse. Please rest assured, we will locate the parcel or process a resolution for you, including compensation if applicable.
Best regards,
Customer Satisfaction Team.
Hildur
19 December 2024
FedEx International Economy
H
Safe and fast service
Many thanks for the 5 star review. 😊
Unverified Customer
19 December 2024
Unknown Shipment Details
Excellent experience, great service! Arrived wuickly and swiftly in Brazil. Also, the attendant Honey was very helpful!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Honey❤️
Unverified Customer
19 December 2024
Unknown Shipment Details
Windy has been really helpful in answering my inquiries regarding my order to the German warehouse. A credit to Forward2me. Thank you Windy!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Windy ❤️
Unverified Customer
19 December 2024
Unknown Shipment Details
Ich habe gestern mein Paket von Forward2Me aus Preston UK bekommen. Ich habe mich dazu entschieden mehrere Pakete zu kombinieren, und da es sich um wertvolle und zerbrechliche Gegenstände handelte, war ich echt mehr als glücklich darüber zu sehen wie toll und vor allen Dingen sicher alles verpackt wurde.
Ein besonderer dank gilt auch Joyce, die mir bei meinen Fragen und Anliegen immer schnell und on point geholfen hat.
Ein besonderer dank gilt auch Joyce, die mir bei meinen Fragen und Anliegen immer schnell und on point geholfen hat.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Unverified Customer
18 December 2024
Unknown Shipment Details
I ordered a few perfumes from the UK. Since I live in Austria, shipping was difficult and a friend recommended Forward2me to me.
I have to be honest, I was a bit skeptical at first. But then I made an account anyway. It was all very easy and there was no difficulty!
Forward2me then received the shipment quickly.
Because it was perfumes, the shipment had to be made by land. Unfortunately, I could only choose very expensive express deliveries and so I contacted customer support. Joyce then managed everything for me. Organized much cheaper shipping and I was able to pay the duties&taxes in advance at my request.
However, I would not recommend this to customers in Austria! Because duties&taxes can simply be paid to the shipping service provider upon receipt of the shipment. Unfortunately I didn't know that and I thought it would save me time to pay for it straight away. Unfortunately, this caused me a lot of trouble. DHL did not want to recognize the duties&taxes that had already been paid and did not want to deliver the package to me without paying again. So I contacted customer support, Joyce, again. The contact via Whatsapp worked perfectly and she was extremely helpful and committed! Joyce then sorted everything out for me in the laborious contact with DHL and I didn't have to worry about a thing! Great customer service that is rarely found anywhere else these days! I can only recommend Forward2me to everyone, even if it doesn't seem so cheap at first glance! It was worth it!
5 stars!!!!
I have to be honest, I was a bit skeptical at first. But then I made an account anyway. It was all very easy and there was no difficulty!
Forward2me then received the shipment quickly.
Because it was perfumes, the shipment had to be made by land. Unfortunately, I could only choose very expensive express deliveries and so I contacted customer support. Joyce then managed everything for me. Organized much cheaper shipping and I was able to pay the duties&taxes in advance at my request.
However, I would not recommend this to customers in Austria! Because duties&taxes can simply be paid to the shipping service provider upon receipt of the shipment. Unfortunately I didn't know that and I thought it would save me time to pay for it straight away. Unfortunately, this caused me a lot of trouble. DHL did not want to recognize the duties&taxes that had already been paid and did not want to deliver the package to me without paying again. So I contacted customer support, Joyce, again. The contact via Whatsapp worked perfectly and she was extremely helpful and committed! Joyce then sorted everything out for me in the laborious contact with DHL and I didn't have to worry about a thing! Great customer service that is rarely found anywhere else these days! I can only recommend Forward2me to everyone, even if it doesn't seem so cheap at first glance! It was worth it!
5 stars!!!!
Thank you so much for taking the time to share your experience and for your glowing review! We’re happy to hear that Joyce provided you with exceptional support and ensured your perfumes arrived safely in Austria despite the challenges. She is indeed a valuable member of our team, and I’ll make sure to pass on your kind words to her.
We’re sorry to hear about the confusion with DHL regarding the duties and taxes, and we’re so glad Joyce was able to resolve the issue for you.
We’re delighted that Forward2me met your expectations overall, and we appreciate your recommendation. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to helping you with your future shipments!
Warm regards,
Customer Satisfaction Team
We’re sorry to hear about the confusion with DHL regarding the duties and taxes, and we’re so glad Joyce was able to resolve the issue for you.
We’re delighted that Forward2me met your expectations overall, and we appreciate your recommendation. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to helping you with your future shipments!
Warm regards,
Customer Satisfaction Team
David Eriksson
18 December 2024
DHL Economy Select
DE
Amazing service.
Carlos Barbosa
17 December 2024
DHL Economy Select
CB
Very confusing experience
The information in not clear
The qualification of the goods is not clear
The information in not clear
The qualification of the goods is not clear
Thanks for the feedback.
Please be informed that the item you are shipping is classified as dangerous goods, which requires special handling. Forward2me is fully approved for shipping dangerous goods, and we are the only parcel forwarding service with the necessary accreditation to handle such shipments.
Due to the nature of the goods, the shipping process will be manually processed, and we can only ship them using DHL' service to ensure compliance with safety standards.
Best regards,
Customer Satisfaction Team
Please be informed that the item you are shipping is classified as dangerous goods, which requires special handling. Forward2me is fully approved for shipping dangerous goods, and we are the only parcel forwarding service with the necessary accreditation to handle such shipments.
Due to the nature of the goods, the shipping process will be manually processed, and we can only ship them using DHL' service to ensure compliance with safety standards.
Best regards,
Customer Satisfaction Team
Marcus Forssman
17 December 2024
DHL Express Worldwide
MF
Funkade kanon
Many thanks for the 4 star review. 😊
Unverified Customer
17 December 2024
Unknown Shipment Details
I received package on pallet.
weight is 34kg ... and 53kg...
they are asking to retun back to seller.
they said that warehouse man can not handle package over 25kg. it is creazy ... everyone in this business ask to send more package an earn more. they are screw you up after you receive package. BE CAREFUL!! STAY AWAY !!!
weight is 34kg ... and 53kg...
they are asking to retun back to seller.
they said that warehouse man can not handle package over 25kg. it is creazy ... everyone in this business ask to send more package an earn more. they are screw you up after you receive package. BE CAREFUL!! STAY AWAY !!!
Thanks for your feedback.
We understand the importance of getting your shipment to you safely, and we’d like to provide further information regarding the nature of the goods and how this affects the shipping process.
The control cabinet weighs approximately 70 kg, and due to its size and weight, it is unlikely that it can be safely handled by an individual without the appropriate equipment. In the EU, strict regulations exist for the manual handling of heavy items (70 kg or more), which require specialized equipment and trained personnel.
Even without a pallet, the size and weight of the cabinet present significant challenges for both lifting and transport. There is no standard courier service that can safely handle such a shipment, and shipping the item without proper packaging could lead to potential liability issues. We could even face legal consequences from couriers if we attempt to ship the item without adhering to safety and packaging protocols.
Additionally, considering the cabinet’s bulk, there is a high risk of damage during the loading process, even with careful handling.
The pallet method is the safest and most practical for handling items of this size and weight, which is why the cabinet was originally shipped this way.
We understand that you have a preference for shipping your goods off the pallet, but we must emphasize that, for safety and compliance reasons, this is not a feasible option. As much as we want to meet your needs, it’s crucial that we adhere to necessary procedures to ensure safe handling and to comply with regulations.
We appreciate your understanding and are here to assist you in finding the best solution for your shipment.
Customer Satisfaction Team
We understand the importance of getting your shipment to you safely, and we’d like to provide further information regarding the nature of the goods and how this affects the shipping process.
The control cabinet weighs approximately 70 kg, and due to its size and weight, it is unlikely that it can be safely handled by an individual without the appropriate equipment. In the EU, strict regulations exist for the manual handling of heavy items (70 kg or more), which require specialized equipment and trained personnel.
Even without a pallet, the size and weight of the cabinet present significant challenges for both lifting and transport. There is no standard courier service that can safely handle such a shipment, and shipping the item without proper packaging could lead to potential liability issues. We could even face legal consequences from couriers if we attempt to ship the item without adhering to safety and packaging protocols.
Additionally, considering the cabinet’s bulk, there is a high risk of damage during the loading process, even with careful handling.
The pallet method is the safest and most practical for handling items of this size and weight, which is why the cabinet was originally shipped this way.
We understand that you have a preference for shipping your goods off the pallet, but we must emphasize that, for safety and compliance reasons, this is not a feasible option. As much as we want to meet your needs, it’s crucial that we adhere to necessary procedures to ensure safe handling and to comply with regulations.
We appreciate your understanding and are here to assist you in finding the best solution for your shipment.
Customer Satisfaction Team
Unverified Customer
16 December 2024
Unknown Shipment Details
Fantastic help from Aimee!
Many thanks for the 5 star review. 😊
Lupe Sorto
16 December 2024
DHL Express Worldwide
LS
The experience was great. The customer service team was able to inquire on my concerns on how these things work out. I would definitely be working with you guys again as I feel more comfortable now.
Thank you so much for your kind words! We're happy to hear that you had a great experience with our customer service team and that we were able to address your concerns. Your comfort and satisfaction are our top priorities, and we look forward to working with you again in the future. If you need anything, feel free to reach out anytime!
Jasna Karanovic
16 December 2024
UPS Worldwide Expedited
JK
Great
**********
**********
Many thanks for the 5 star review. 😊
Unverified Customer
16 December 2024
Unknown Shipment Details
NICA was great!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
16 December 2024
Unknown Shipment Details
Nica from customer services UK warehouse got back to me straight away. Reassuring me that my parcel had arrived safely and signed for their end. I can highly recommend this forward to me service. Fast efficient and extremely reliable. Great customer care - Thank you Nica 🙏
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
15 December 2024
Unknown Shipment Details
Joice from USA warehouse is an excellent support and made special cases for me and i am happy with her service definitely a 5/5
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Unverified Customer
14 December 2024
Unknown Shipment Details
Joyce was great, in a few minutes she solved my issue. F2me customer service is top level!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Unverified Customer
14 December 2024
Unknown Shipment Details
Used this service for a secret Santa. Ended up paying over a 100 euros of shipping fee for a merchandise value of 60 euros weighing less than a kg.
I had three items coming to Forward2 me warehouses. Since time was of the essence, I shipped the first item when it arrived. The fee to pay was about 20 euros, I validated it and waited… a few days later UPS asks me to pay an extra shipping fee of about 30 euros, I relunctantly paid, but suffice to say that the other two items still at the warehouse were just looking like money waiting to be thrown out of the window. So I thought ‘screw it I’m not shipping those I’ve got the most important one anyway’.
Unfortunately, after reading the terms and conditions, Forward2me charges a fee for every day that every items stored in their warehouse stays past a deadline. I didn’t see an option to just return the goods to the sender, so I’m basically forced to go through the delivery of the remaining items. Great, I’m getting real Christmas vibes here.
So I use the packaging services, praying for the price to be reasonable because there’s no estimation given on the website for either the cost of the service, or the time it will take. There’s only an indication of where you are in the queue… so I wait, pay for repackaging fee which thank god was ‘only’ about 6 euros. I can only choose UPS for delivery, who again charges me 30 euros on top of the delivery cost paid on the Forward2me website.
Total cost : about 180 euros for a 60 euros purchase. Do NOT recommend.
Merry Christmas, have a good year.
I had three items coming to Forward2 me warehouses. Since time was of the essence, I shipped the first item when it arrived. The fee to pay was about 20 euros, I validated it and waited… a few days later UPS asks me to pay an extra shipping fee of about 30 euros, I relunctantly paid, but suffice to say that the other two items still at the warehouse were just looking like money waiting to be thrown out of the window. So I thought ‘screw it I’m not shipping those I’ve got the most important one anyway’.
Unfortunately, after reading the terms and conditions, Forward2me charges a fee for every day that every items stored in their warehouse stays past a deadline. I didn’t see an option to just return the goods to the sender, so I’m basically forced to go through the delivery of the remaining items. Great, I’m getting real Christmas vibes here.
So I use the packaging services, praying for the price to be reasonable because there’s no estimation given on the website for either the cost of the service, or the time it will take. There’s only an indication of where you are in the queue… so I wait, pay for repackaging fee which thank god was ‘only’ about 6 euros. I can only choose UPS for delivery, who again charges me 30 euros on top of the delivery cost paid on the Forward2me website.
Total cost : about 180 euros for a 60 euros purchase. Do NOT recommend.
Merry Christmas, have a good year.
Thank you for sharing your feedback.
At Forward2me, we strive to provide clear information about shipping fees, additional costs, and storage terms to help customers make informed decisions.
If you have multiple orders we would recommend requesting combine and repack. Shipping multiple items in one consolidated box reduces overall shipping fees compared to sending each item individually. Couriers typically charge based on weight and volume, so combining items can minimize dimensional weight charges. Repacking can ensure that all items are securely packed in a way that minimizes the risk of damage during transit. Fragile items can be properly cushioned, and the box size can be optimized to avoid excess movement.
When importing goods from another country, it's important to note that customs regulations usually entail the application of taxes to the items. These taxes are necessary for the smooth clearance of your package through customs. The specific charges can vary depending on the value of the items contained within the packages.
The fees you’ve paid to forward2me cover a variety of services, including receiving your parcel, any necessary repackaging, and completing the required export documentation to ensure your goods can be shipped from the UK. For smoother future shipments, we recommend choosing the Delivery Duty Paid (DDP) option to simplify the process and avoid unexpected charges at delivery.
Our storage policies are outlined on our website, and we aim to notify customers in advance to prevent surprises. For future reference, it’s possible to request a return-to-sender option from your account.
Thank you for bringing these concerns to our attention, and we hope you’ll allow us to assist you better in the future.
Kind regards
Customer Satisfaction Team
At Forward2me, we strive to provide clear information about shipping fees, additional costs, and storage terms to help customers make informed decisions.
If you have multiple orders we would recommend requesting combine and repack. Shipping multiple items in one consolidated box reduces overall shipping fees compared to sending each item individually. Couriers typically charge based on weight and volume, so combining items can minimize dimensional weight charges. Repacking can ensure that all items are securely packed in a way that minimizes the risk of damage during transit. Fragile items can be properly cushioned, and the box size can be optimized to avoid excess movement.
When importing goods from another country, it's important to note that customs regulations usually entail the application of taxes to the items. These taxes are necessary for the smooth clearance of your package through customs. The specific charges can vary depending on the value of the items contained within the packages.
The fees you’ve paid to forward2me cover a variety of services, including receiving your parcel, any necessary repackaging, and completing the required export documentation to ensure your goods can be shipped from the UK. For smoother future shipments, we recommend choosing the Delivery Duty Paid (DDP) option to simplify the process and avoid unexpected charges at delivery.
Our storage policies are outlined on our website, and we aim to notify customers in advance to prevent surprises. For future reference, it’s possible to request a return-to-sender option from your account.
Thank you for bringing these concerns to our attention, and we hope you’ll allow us to assist you better in the future.
Kind regards
Customer Satisfaction Team
SAKURA
14 December 2024
FedEx International Economy
S
Enjoy your orders delivered timely and efficiently by forward2me wherever in the world you are.
Unverified Customer
13 December 2024
Unknown Shipment Details
I had an absolutely amazing experience with forward2me! Their customer service was exceptional, with quick responses that made the entire process smooth and stress-free. What stood out the most was their kindness and understanding throughout my interactions with them.
A special shout-out goes to Joyce, whose assistance was beyond fantastic. She went above and beyond to address my concerns, ensuring everything was handled perfectly. The UK warehouse team also deserves a big thank you for their efficiency and professionalism.
A special shout-out goes to Joyce, whose assistance was beyond fantastic. She went above and beyond to address my concerns, ensuring everything was handled perfectly. The UK warehouse team also deserves a big thank you for their efficiency and professionalism.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
C K
13 December 2024
DHL Express Worldwide
CK
Always excellent service with prompt replies and helpful staff that really go above and beyond for you
Many thanks for the 5 star review. 😊
Jens
13 December 2024
UPS Express Saver
J
Very professional service, all great. Certainly again next time.
Thank you so much for your kind review! We're thrilled to hear that you had a great experience with our service. We look forward to assisting you again in the future.
If you ever need anything, don't hesitate to reach out.
Best regards,
Customer Satisfaction Team
If you ever need anything, don't hesitate to reach out.
Best regards,
Customer Satisfaction Team
Unverified Customer
13 December 2024
Unknown Shipment Details
Excellent service and communication. Will bring my business back to them! Aimee was a tremendous asset and super helpful!
Thank you!
Thank you!
Thanks for the 5 star review :D
Unverified Customer
12 December 2024
Unknown Shipment Details
received package is metal case on woodden pallet. I am asking them to remove pallet and ship just metal case ... every day ... but they are not willing ... I have no any explanation exept that they want to screw up and earn extra money on shipping 20kg wood pallet.
I am still trying to solve issue with manager... but it appers this never resolved untill some one from his/her boss will be aware about this problem
I am still trying to solve issue with manager... but it appers this never resolved untill some one from his/her boss will be aware about this problem
Thanks for your feedback.
We understand the importance of getting your shipment to you safely, and we’d like to provide further information regarding the nature of the goods and how this affects the shipping process.
The control cabinet weighs approximately 70 kg, and due to its size and weight, it is unlikely that it can be safely handled by an individual without the appropriate equipment. In the EU, strict regulations exist for the manual handling of heavy items (70 kg or more), which require specialized equipment and trained personnel.
Even without a pallet, the size and weight of the cabinet present significant challenges for both lifting and transport. There is no standard courier service that can safely handle such a shipment, and shipping the item without proper packaging could lead to potential liability issues. We could even face legal consequences from couriers if we attempt to ship the item without adhering to safety and packaging protocols.
Additionally, considering the cabinet’s bulk, there is a high risk of damage during the loading process, even with careful handling.
The pallet method is the safest and most practical for handling items of this size and weight, which is why the cabinet was originally shipped this way.
We understand that you have a preference for shipping your goods off the pallet, but we must emphasize that, for safety and compliance reasons, this is not a feasible option. As much as we want to meet your needs, it’s crucial that we adhere to necessary procedures to ensure safe handling and to comply with regulations.
We appreciate your understanding and are here to assist you in finding the best solution for your shipment.
Customer Satisfaction Team
We understand the importance of getting your shipment to you safely, and we’d like to provide further information regarding the nature of the goods and how this affects the shipping process.
The control cabinet weighs approximately 70 kg, and due to its size and weight, it is unlikely that it can be safely handled by an individual without the appropriate equipment. In the EU, strict regulations exist for the manual handling of heavy items (70 kg or more), which require specialized equipment and trained personnel.
Even without a pallet, the size and weight of the cabinet present significant challenges for both lifting and transport. There is no standard courier service that can safely handle such a shipment, and shipping the item without proper packaging could lead to potential liability issues. We could even face legal consequences from couriers if we attempt to ship the item without adhering to safety and packaging protocols.
Additionally, considering the cabinet’s bulk, there is a high risk of damage during the loading process, even with careful handling.
The pallet method is the safest and most practical for handling items of this size and weight, which is why the cabinet was originally shipped this way.
We understand that you have a preference for shipping your goods off the pallet, but we must emphasize that, for safety and compliance reasons, this is not a feasible option. As much as we want to meet your needs, it’s crucial that we adhere to necessary procedures to ensure safe handling and to comply with regulations.
We appreciate your understanding and are here to assist you in finding the best solution for your shipment.
Customer Satisfaction Team
Mohammed Alnaqash
12 December 2024
FedEx Connect Plus
MA
Trusting, perfect support
Many thanks for the 5 star review. 😊
Unverified Customer
11 December 2024
Unknown Shipment Details
Outstanding service from Joyce at the UK branch, queries were dealt with efficiently and issues were quickly resolved. A real asset to the Company.
Many thanks for the 5 star review for Joyce. 😊
Unverified Customer
11 December 2024
Unknown Shipment Details
Customer service is amazing. Made a purchase with them after checking it was okay and now just awaiting arrival. Communication from them is really good
Many thanks for the 5 star review. 😊
Sophia Moisiadis
10 December 2024
DHL Express Worldwide
SM
Great service
Many thanks for the 5 star review. 😊
Malaysia
10 December 2024
FedEx Connect Plus
M
More expensive than shipping direct from retailer. Limited shipping options. Good concept but not a time or money saver.
Hi Malaysia,
Thank you for your feedback.
At Forward2me, we are committed to offering our customers the lowest prices in the industry. We provide a Price Match, Return to Sender, and Refund Guarantee for your peace of mind.
Price Match: If you find a lower price for an identical service before requesting a shipment, simply send us a link to the offer, and we will match the price.
Return to Sender: If you change your mind after your parcel has arrived at our warehouse, you can use our free Return to Sender service, and we will handle the return at no cost to you.
Since you have not yet utilized our Price Match or Free Return to Sender options, please submit your request for a request via live chat or through the contact form on our website here: Price Match Guarantee.
For more details about our processes, including information on volumetric weight, fuel surcharges, taxes, and other important aspects, please visit our resource hub here: Ask the Experts. https://www.forward2me.com/ask-the-experts/)
I hope this information proves helpful.
Best regards,
Customer Satisfaction Team
Forward2me
Thank you for your feedback.
At Forward2me, we are committed to offering our customers the lowest prices in the industry. We provide a Price Match, Return to Sender, and Refund Guarantee for your peace of mind.
Price Match: If you find a lower price for an identical service before requesting a shipment, simply send us a link to the offer, and we will match the price.
Return to Sender: If you change your mind after your parcel has arrived at our warehouse, you can use our free Return to Sender service, and we will handle the return at no cost to you.
Since you have not yet utilized our Price Match or Free Return to Sender options, please submit your request for a request via live chat or through the contact form on our website here: Price Match Guarantee.
For more details about our processes, including information on volumetric weight, fuel surcharges, taxes, and other important aspects, please visit our resource hub here: Ask the Experts. https://www.forward2me.com/ask-the-experts/)
I hope this information proves helpful.
Best regards,
Customer Satisfaction Team
Forward2me
Unverified Customer
09 December 2024
Unknown Shipment Details
I've been using formard2me for a long time. I'm usually combining multiple packages to save from shipping and the final package is compact and very well packed. Shipping prices are still great.
Also, it's worth mentioning that I'm very satisfied with the customer service.
Also, it's worth mentioning that I'm very satisfied with the customer service.
Many thanks for the 5 star review. 😊
Unverified Customer
09 December 2024
Unknown Shipment Details
Julie was able to professionally and quickly resolve my issues at my USA address by providing an detailed and easy to understand explanation. Highly recommend forward2me and their superb customer service!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Julie❤️
Unverified Customer
09 December 2024
Unknown Shipment Details
Windy from UK customer support responded promptly & was really helpful & thorough in dealing with my query. Great service!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Windy ❤️
Unverified Customer
08 December 2024
Unknown Shipment Details
I had a pracel sent to this company German warehouse with DHL. Unfortunately even though corrctly adressed it was not delivered and ended up at the local post office awaiting collection. At first Forward2me did not want to get involved. Eventually i got though to REGILYN and EWA who were awesome and arranged to get the parcel collected and ensured the rest of the process went smoothly and kept me informed of progress. These two provided Customer service at it's best!
The service to provide photos of the items was well worth the money for me - images were clear and i coudl see exactly the condition of items and what had been sent. The items were repacked and wrapped well.
One thing which needs sorting is: the adress of the German warehouse on the website has the wrong 3 word location. planner.dilates.skinning, the 3 words given, gives a dometic residence on a street with a similar name.
The service to provide photos of the items was well worth the money for me - images were clear and i coudl see exactly the condition of items and what had been sent. The items were repacked and wrapped well.
One thing which needs sorting is: the adress of the German warehouse on the website has the wrong 3 word location. planner.dilates.skinning, the 3 words given, gives a dometic residence on a street with a similar name.
Ran Achituv
07 December 2024
UPS Express Saver
RA
streamlined service you can count on
Many thanks for the 5 star review. 😊
Jae
07 December 2024
FedEx International Economy
J
Forward2me makes every transaction run smoothly. Prices are on the expensive side to be very honest but I’ve never had an issue so far
Many thanks for the 5 star review. 😊
Gurminder
07 December 2024
FedEx International Economy
G
Fast shipping
Many thanks for the 5 star review. 😊
Unverified Customer
06 December 2024
Unknown Shipment Details
I’m very disappointed with Forward2Me. I used their service to forward a package via UPS, expecting professional handling and timely delivery. Unfortunately, the experience has been a complete letdown.
I ordered products through Forward2Me on Monday. However, the package has been stuck in transit, and the delivery date is now "unknown." Meanwhile, I ordered the same products directly from China on Wednesday, and they arrived in Poland today (Friday).
To make matters worse, UPS customs requested additional details that were already included in the invoice provided by Forward2Me. Despite this, Forward2Me offered no support or assistance to resolve the issue.
Attempts to contact Forward2Me have been equally frustrating—no one answers the phone, and chat support responses take hours. For a paid service, this lack of communication and customer care is simply unacceptable.
This experience shows a lack of organization and responsibility on Forward2Me's part. I cannot recommend their service and will reconsider using them in the future unless significant improvements are made.
I ordered products through Forward2Me on Monday. However, the package has been stuck in transit, and the delivery date is now "unknown." Meanwhile, I ordered the same products directly from China on Wednesday, and they arrived in Poland today (Friday).
To make matters worse, UPS customs requested additional details that were already included in the invoice provided by Forward2Me. Despite this, Forward2Me offered no support or assistance to resolve the issue.
Attempts to contact Forward2Me have been equally frustrating—no one answers the phone, and chat support responses take hours. For a paid service, this lack of communication and customer care is simply unacceptable.
This experience shows a lack of organization and responsibility on Forward2Me's part. I cannot recommend their service and will reconsider using them in the future unless significant improvements are made.
Thank you for sharing your feedback, and I deeply apologize for the frustration and inconvenience you've experienced with our service.
I want to assure you that we take your concerns seriously, and we will personally looking into the situation to understand what went wrong. I understand that the delay in your shipment and the issues with UPS customs are particularly frustrating, especially when you had an alternative order arrive so much faster. Rest assured, we are committed to resolving these issues as quickly as possible.
Regarding the customs query, I apologize for the lack of support you received. Our team is currently working to follow up with UPS to ensure that the necessary details are provided promptly. I will escalate this issue to ensure better communication and faster resolution.
I also understand the difficulty with our contact channels. I sincerely apologize for the delays you’ve encountered with both phone and chat support. We are currently experiencing a high volume of requests, which has unfortunately affected our response times.
Please allow me some time to investigate the details of your shipment, and I will provide an update on the status shortly. I appreciate your patience as we work to resolve this issue to your satisfaction.
Thank you for bringing this to our attention, and I hope we can regain your trust with a more positive experience moving forward.
Best regards,
Forward2Me Customer Support Team
I want to assure you that we take your concerns seriously, and we will personally looking into the situation to understand what went wrong. I understand that the delay in your shipment and the issues with UPS customs are particularly frustrating, especially when you had an alternative order arrive so much faster. Rest assured, we are committed to resolving these issues as quickly as possible.
Regarding the customs query, I apologize for the lack of support you received. Our team is currently working to follow up with UPS to ensure that the necessary details are provided promptly. I will escalate this issue to ensure better communication and faster resolution.
I also understand the difficulty with our contact channels. I sincerely apologize for the delays you’ve encountered with both phone and chat support. We are currently experiencing a high volume of requests, which has unfortunately affected our response times.
Please allow me some time to investigate the details of your shipment, and I will provide an update on the status shortly. I appreciate your patience as we work to resolve this issue to your satisfaction.
Thank you for bringing this to our attention, and I hope we can regain your trust with a more positive experience moving forward.
Best regards,
Forward2Me Customer Support Team
Jan
05 December 2024
FedEx International Economy
J
everything was flawless
ayse h.
04 December 2024
DHL Express Worldwide
AH
I used the US warehouse for the first time and bought shampoo and conditioner. They insisted that because there is a miniscule amount of alcohol in the formulas (alcohol is about the 40th item on the ingredients list available on the sellers website, the link of which I provided), the package is classified as a dangerous good, and must be shipped accordingly, in other words super expensively (USD 200!!)... I left a complaint, they replied offering help, but it took more than a month for them to get back to me, even after my reminders, saying that the seller did not return to them to confirm..
Thank you for your feedback.
I’m pleased to inform you that the issue has been resolved internally, and we’re glad to hear that you are satisfied with the resolution provided.
Best Regards,
Customer Support Team
Forward2Me
I’m pleased to inform you that the issue has been resolved internally, and we’re glad to hear that you are satisfied with the resolution provided.
Best Regards,
Customer Support Team
Forward2Me
Unverified Customer
04 December 2024
Unknown Shipment Details
Windy and crew from forward2me UK did a great job!!!!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Windy ❤️
Unverified Customer
04 December 2024
Unknown Shipment Details
Joyce was amazing in helping me navigate through international shipping!!! Will definitely use again!!!
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Joyce.❤️
Unverified Customer
04 December 2024
Unknown Shipment Details
Changed review, this rating is "ONLY" for how they resolved my issue. Beyond that though, i won't be a returning customer unfortunately.
I cannot say I recommend greatly, it is a legit company but it has its pros and cons ,as response time varies and I was one of those who wasn't communicated well, unfortunately i had to resort to angry actions to get responded in a timely manner.
but do your research! Read positive and negative reviews!
Shipping rates are high, my original cost was 102$ or so for a box of 3 plushies, I have to repackage (there is a repackage fee, not sure if this varies depending on the size of box) and only lowered to $80 something, they charge by dimensions and I think below a certain amount of Kg, so you won't know how much for shipping until your package gets there. My package is 32×32×32 and 1.38kg , costing somewhere at $80+.
So If you don't know your box dimensions, the quote is truly JUST an "estimate"
☆I had to ☆Price match☆ to get it to 38$(so do your searching cause this will save you alot of money and they honor this system)
- I still think customer service should be a tag quicker due to these factors, you have 7 days free return to retail, and 30 days free held in there warehouse, So the process of payment, any concerns and changes of said packages should be communicated in a timely manner.
-Also please reach out to them before hand and make sure they can send to where you reside, I wasn't aware they couldn't ship to PR, and this slowed things.
-Don't be afraid to ask for updates, and be vocal! This can be scary for new customers, as I never tried this before and I genuinely had times thinking i wasn't gonna get my package.
I cannot say I recommend greatly, it is a legit company but it has its pros and cons ,as response time varies and I was one of those who wasn't communicated well, unfortunately i had to resort to angry actions to get responded in a timely manner.
but do your research! Read positive and negative reviews!
Shipping rates are high, my original cost was 102$ or so for a box of 3 plushies, I have to repackage (there is a repackage fee, not sure if this varies depending on the size of box) and only lowered to $80 something, they charge by dimensions and I think below a certain amount of Kg, so you won't know how much for shipping until your package gets there. My package is 32×32×32 and 1.38kg , costing somewhere at $80+.
So If you don't know your box dimensions, the quote is truly JUST an "estimate"
☆I had to ☆Price match☆ to get it to 38$(so do your searching cause this will save you alot of money and they honor this system)
- I still think customer service should be a tag quicker due to these factors, you have 7 days free return to retail, and 30 days free held in there warehouse, So the process of payment, any concerns and changes of said packages should be communicated in a timely manner.
-Also please reach out to them before hand and make sure they can send to where you reside, I wasn't aware they couldn't ship to PR, and this slowed things.
-Don't be afraid to ask for updates, and be vocal! This can be scary for new customers, as I never tried this before and I genuinely had times thinking i wasn't gonna get my package.
Thank you for taking the time to share your detailed feedback and experience with us. We truly value your insights, as they help us improve our services.
We are glad to hear that our team reached out to address your concerns and is working to resolve your issue. Ensuring that your package arrives safely is our priority, and we appreciate your patience in the meantime.
Many thanks,
We are glad to hear that our team reached out to address your concerns and is working to resolve your issue. Ensuring that your package arrives safely is our priority, and we appreciate your patience in the meantime.
Many thanks,
Unverified Customer
04 December 2024
Unknown Shipment Details
Honey from Team USA managed to sort an issue I had with an unidentified package. She advised me what I needed to do and the matter was resolved swiftly. I was very satisfied with her service and professional feedback
Thank you for sharing your positive experience with Honey from Team USA! We’re happy to hear that she was able to resolve the issue with your package efficiently and provide you with clear guidance. We truly appreciate your kind words about her professionalism and service. We’ll be sure to pass on your feedback to Honey as well! If you need any further assistance, please don’t hesitate to reach out.
Daniela
04 December 2024
UPS Express Saver
D
Great customer service and communication!
Speedy delivery of goods from Germany.
Can only recommend!!!
Speedy delivery of goods from Germany.
Can only recommend!!!