Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
26 February 2022
FedEx International Economy
Verified Customer
26 February 2022
FedEx International Economy
VC
Good user experience.
Fast and easy to use. Clear price.
Fast and easy to use. Clear price.
Kelvin Tapia
25 February 2022
DHL Express Worldwide
KT
price wise I wouldn't recommend, but their service is top tear and you don't need to worry about not receiving your package. everything came well package and within 2 weeks of ordering my item from amazon
Oliver Schmelz
25 February 2022
DHL Economy Select
OS
Excellent service!
Irina Silkane
25 February 2022
FedEx International Economy
IS
Нравится то, что досконально проверяют данные.
Verified Customer
25 February 2022
FedEx International Economy
VC
The parcel came in fast and even in less time than originally advised. I will definitely encourage my colleagues to use forward2me.
Thank you guys. Job well done.
Thank you guys. Job well done.
Verified Customer
25 February 2022
DHL Express Worldwide
VC
Responds to customer questions in a timely manner. May definitely use this service again in the future.
Verified Customer
24 February 2022
DHL Economy Select
VC
The following happened within the last two years and I swear it is true:
1. Every package is opened and in one case contents have been damaged by opening/cutting too roughly through the outer packaging. If you ever want to send delicate items that cannot be replaced/repurchased, forward2me might not be the right service for you
2. One package got lost for months reappearing several months later without comment
3. The carrier DHL managed to lose (call it theft) a package culpably while delivering just by depositing at the destination address without signature and personal contact. This is unbearable on its own. After having spent weeks with useless communiction with DHL I turned to forward2me in order to report loss and file a claim against DHL. Then I have just been offered a compensation of roughly 10% of the total value (import fees/taxes not even included). Although forward2me later offered a compensation of the value without import taxes/fees, I do feel my interests vs. DHL are not represented in the right way. As customer of forward2me I am not entitled to file a claim against DHL myself. So I depend on forward2me to represent my interests. forward2me gives impression having no interest in addressing my concerns to DHL. This way nothing will ever get better. The thief will feel encouraged to do it again. This is so bad. I am very annoyed.
1. Every package is opened and in one case contents have been damaged by opening/cutting too roughly through the outer packaging. If you ever want to send delicate items that cannot be replaced/repurchased, forward2me might not be the right service for you
2. One package got lost for months reappearing several months later without comment
3. The carrier DHL managed to lose (call it theft) a package culpably while delivering just by depositing at the destination address without signature and personal contact. This is unbearable on its own. After having spent weeks with useless communiction with DHL I turned to forward2me in order to report loss and file a claim against DHL. Then I have just been offered a compensation of roughly 10% of the total value (import fees/taxes not even included). Although forward2me later offered a compensation of the value without import taxes/fees, I do feel my interests vs. DHL are not represented in the right way. As customer of forward2me I am not entitled to file a claim against DHL myself. So I depend on forward2me to represent my interests. forward2me gives impression having no interest in addressing my concerns to DHL. This way nothing will ever get better. The thief will feel encouraged to do it again. This is so bad. I am very annoyed.
Filipe
24 February 2022
UPS Standard Single
F
They were simply amazing, really good repackaging service!
Verified Customer
24 February 2022
UPS Standard Single
VC
Non userò più il tuo servizio.
Per un vostro errore nell'indicare il totale della fattura mi avete fatto pagare moltissime spese doganali.
Altro che risparmio!
Per un vostro errore nell'indicare il totale della fattura mi avete fatto pagare moltissime spese doganali.
Altro che risparmio!
I am sorry to hear that you have discrepancies with the additional charges for your shipment.
All shipments are dispatched through our services as 'Delivered Duty Unpaid' with all the couriers. We don't allow the additional local duties and taxes to be paid in advance, within the shipping costs, through our company, because we do not yet have the approved accreditation to carry out the customs clearance, through our services, to calculate the duties for the goods in advance. It is the courier agencies, such as Fed Ex, DHL and UPS, who use their own customs clearance departments to calculate the import taxes and duties owing for our customers shipments from UK warehouse and the additional import duties and taxes owing for a shipment to the destination country would be charged as a separate fee by the relevant courier service prior to delivery.
Unfortunately, local import duties and VAT calculated by your local customs department and the couriers is beyond our control and any discrepancies in the total costs cannot be reimbursed by us through our service. We are required to show the total shipping costs paid on the commercial invoice. All courier services that we use clear shipments through their own customs clearance departments, the clearance team need to be able to access the original shipping price paid to calculate the taxes against and to ensure the couriers do not use default shipping costs. However it is possible to remove the courier shipping costs from the commercial invoices by request from our customers, and this option can also be amended yourself directly from your account by going to your 'Profile' section and 'Addresses'. When you click into your 'Shipping Addresses' there is a check box option at the bottom
"Include shipping price on commercial invoice".
However, removing this option may mean the couriers will use a default shipping price to calculate the duties and taxes owing which usually calculates higher in value than the actual shipping costs paid. Please be aware that as of 1st July 2021 the import VAT free buffer for shipments into the EU with a total declared value of £15.00/€22 or less no longer applies and all imports are now subject to EU VAT. Local duties and taxes are calculated from the commercial declared value of the goods in the shipment and also on the freight costs.
If your discrepancy is in relation to the total calculation of the import duties and taxes by for your shipment this would need to be resolved from destination with the courier.
We apologize for any inconvenience or frustration this has caused you but we do hope this issue will not deter you from using our services again in the future.
Please do not hesitate to get back in touch if you have any more questions or concerns.
Kind Regards
Hayley
All shipments are dispatched through our services as 'Delivered Duty Unpaid' with all the couriers. We don't allow the additional local duties and taxes to be paid in advance, within the shipping costs, through our company, because we do not yet have the approved accreditation to carry out the customs clearance, through our services, to calculate the duties for the goods in advance. It is the courier agencies, such as Fed Ex, DHL and UPS, who use their own customs clearance departments to calculate the import taxes and duties owing for our customers shipments from UK warehouse and the additional import duties and taxes owing for a shipment to the destination country would be charged as a separate fee by the relevant courier service prior to delivery.
Unfortunately, local import duties and VAT calculated by your local customs department and the couriers is beyond our control and any discrepancies in the total costs cannot be reimbursed by us through our service. We are required to show the total shipping costs paid on the commercial invoice. All courier services that we use clear shipments through their own customs clearance departments, the clearance team need to be able to access the original shipping price paid to calculate the taxes against and to ensure the couriers do not use default shipping costs. However it is possible to remove the courier shipping costs from the commercial invoices by request from our customers, and this option can also be amended yourself directly from your account by going to your 'Profile' section and 'Addresses'. When you click into your 'Shipping Addresses' there is a check box option at the bottom
"Include shipping price on commercial invoice".
However, removing this option may mean the couriers will use a default shipping price to calculate the duties and taxes owing which usually calculates higher in value than the actual shipping costs paid. Please be aware that as of 1st July 2021 the import VAT free buffer for shipments into the EU with a total declared value of £15.00/€22 or less no longer applies and all imports are now subject to EU VAT. Local duties and taxes are calculated from the commercial declared value of the goods in the shipment and also on the freight costs.
If your discrepancy is in relation to the total calculation of the import duties and taxes by for your shipment this would need to be resolved from destination with the courier.
We apologize for any inconvenience or frustration this has caused you but we do hope this issue will not deter you from using our services again in the future.
Please do not hesitate to get back in touch if you have any more questions or concerns.
Kind Regards
Hayley
Verified Customer
24 February 2022
DHL Express Worldwide
VC
well, as usual, good services. keep up the good work!!!
Verified Customer
24 February 2022
DHL Express Worldwide
VC
Works great, I will use this service again.
Verified Customer
24 February 2022
DHL Economy Select
VC
very friendly and fast help/communication
Tempes Tatis
24 February 2022
DPD Classic
TT
Service ist einfach zu nutzen und der Transport war schneller als gedacht.
Verified Customer
24 February 2022
UPS Economy
VC
Trustworthy and no issues, and completed quickly thank you
Verified Customer
24 February 2022
FedEx Connect
VC
Quick shipping. Reliable service.
Verified Customer
23 February 2022
UPS Standard Single
VC
Very good delivery service with one major downside: no hint on the taxes to be paid at arrival.
Hi there,
Many thanks for your feedback. I am sorry to hear that you are dissatisfied with our services. I have checked your account details and I can see this was your first shipping experience with our company and that you shipped your first order from our UK warehouse which would have meant you would have incurred duties and taxes due to the United Kingdom no longer being part of the European Union. All shipments that are dispatched through our service are sent as Delivered Duty Unpaid with the courier and we do advise that goods which are required to be sent through our service may be subject to import duties and taxes for international deliveries. This information and further details can be found from our terms of trade under section 8.2. We do understand that shipping from the UK to the EU is now more expensive than pre-brexit for this reason we have now opened a completely new dedicated warehouse in Germany. This is owned and operated by forward2me rather than a partner. We wanted to make sure our valued EU customers could still shop and forward packages within the EU in the same way they have been up until now. Our EU warehouse will offer the same benefits that our UK to EU warehouse previously did. The new warehouse address in Germany is up and running for our customers so they can start using the address straight away and continue to take advantage of shipping goods from other EU countries with no additional customs fees to pay. We hope the new Germany warehouse address will be of interest to you.
Please feel free to get in touch with our Customer Service team at anytime if you have any further questions relating to our service. I hope the information I have provided to you is useful and that you will reconsider your current rating for our service.
Kind Regards
Hayley
Many thanks for your feedback. I am sorry to hear that you are dissatisfied with our services. I have checked your account details and I can see this was your first shipping experience with our company and that you shipped your first order from our UK warehouse which would have meant you would have incurred duties and taxes due to the United Kingdom no longer being part of the European Union. All shipments that are dispatched through our service are sent as Delivered Duty Unpaid with the courier and we do advise that goods which are required to be sent through our service may be subject to import duties and taxes for international deliveries. This information and further details can be found from our terms of trade under section 8.2. We do understand that shipping from the UK to the EU is now more expensive than pre-brexit for this reason we have now opened a completely new dedicated warehouse in Germany. This is owned and operated by forward2me rather than a partner. We wanted to make sure our valued EU customers could still shop and forward packages within the EU in the same way they have been up until now. Our EU warehouse will offer the same benefits that our UK to EU warehouse previously did. The new warehouse address in Germany is up and running for our customers so they can start using the address straight away and continue to take advantage of shipping goods from other EU countries with no additional customs fees to pay. We hope the new Germany warehouse address will be of interest to you.
Please feel free to get in touch with our Customer Service team at anytime if you have any further questions relating to our service. I hope the information I have provided to you is useful and that you will reconsider your current rating for our service.
Kind Regards
Hayley
Bjørn Lien
23 February 2022
FedEx International Economy
BL
Anbefaler andre
Ana Matilde Sousa
23 February 2022
FedEx International Priority
AMS
Fast and arrived perfectly, 5-star experience!
Jarryd McKenna
23 February 2022
DHL Express Worldwide
JM
always great communication and repack everything very well - definitely use again
Brittany Regnier
23 February 2022
DHL Express Worldwide
BR
Have always had amazing luck with them they are very easy to use.
massimo nordio
23 February 2022
DHL Economy Select
MN
Very effective back office . Smooth process. Packaging of non boxed goods such as crisps should be offered
Mary Spillard
23 February 2022
DHL Express Worldwide
MS
This was a great service and was contacted because I was charged to much for shipping. Honesty is hard to find and I got that with this service.
Xavier Chatelet
23 February 2022
DHL Express Worldwide
XC
You're better than reship
Verified Customer
23 February 2022
UPS Express Saver
VC
Swift delivery in terrific condition, but postage was almost three to four times the price of the package. A $10-15 purchase ended up costing $120 worth of shipping. It wasn't worth it.
Hi there,Many thanks for your feedback.I am sorry that you feel disappointed with the final shipping price paid for your package.I have checked the courier shipping price you would have been quoted for your package with UPS Express from our pricing page on our website and this does match the shipping price you paid for with UPS Express from your account but the pricing page shipping quote would have not included the additional Australian GST at this point- our pricing page can only show +GST. This is because GST has to be calculated from 10% of the total purchase value of the goods and 10% shipping cost and this cannot be added on until the final shipment has been processed for your package from your account.Please be aware that we are required to recover GST on behalf of the Australian Government from all customers who are shipping goods to Australia that are less than $1000 AUD total value.This information is also available from the FAQ's section on our website.If you do have any discrepancies with the final shipping price you have been quoted from your account in comparison to the shipping price you were provided from the pricing page on our website or if you are experiencing any issues with anything from your account please do get in touch with one of our customer experience team who will be more than happy to check these details for you and clarify any questions or concerns you may have.I hope the information I have provided to you is helpful, we hope these issues do not deter you from using our services again in the future and that you will reconsider your current rating of our services.Kind RegardsHayley
Verified Customer
23 February 2022
DHL Express Worldwide
VC
Excellent, quick and reliable service.
Verified Customer
23 February 2022
DHL Express Worldwide
VC
Always able to help and nothing is too difficult to do for me. 5+ ✨
Verified Customer
22 February 2022
UPS Express Saver
VC
The peace of mind shopping online whenever a specific retailer won’t ship to the states. Simply buy anything, have it shipped to your forwarding address and they handle it from there. Like most effected by this awful pandemic. They too are busy with a ton of orders, but do not fret. Just be patient and they take care of the rest. Happy shopping peeps
Chuckie F.
22 February 2022
FedEx International Priority
CF
Found them flexible and willing to work with me with shipping and payment dates in Europe. Item also came in less than 8 days from when they sent it, which was a surprise as I had expected with the current international border situation - that it could have taken 4 - 6 weeks for the package to reach me, but not so. They made it a pleasure getting an item I had been trying to find for almost 5 years, and when I found it the seller would not send it outside of europe, but Forward2ME to the rescue!
Suleiman Fakhouri
22 February 2022
DHL Express Worldwide
SF
Responsive customer service, quick processing and release, no issues so far
Alex Thijs
22 February 2022
DHL Economy Select
AT
Goede service en goede feedback.
Tomislav Anic
22 February 2022
DHL Express Worldwide
TA
Fast and good! To be honest, I‘ve never expected that it would be good so. 1A - absolutely no problems with delivering/forwarding to forward2me.
Verified Customer
22 February 2022
TNT Economy Express
VC
Goede service, snelle verzending, goede tarieven. Uitstekende en vriendelijke klantenservice.
Verified Customer
22 February 2022
FedEx Connect
VC
Reliable and on time. Get my forward post to USA without problem.
Vanessa Minagro
21 February 2022
DHL Express Worldwide
VM
The customer service was amazing. Questions answered quickly. My products arrived without any issues and faster than expected.
Gerhard Faurie
21 February 2022
DHL Express Worldwide
GF
Five stars for being efficient and effective
Verified Customer
21 February 2022
DHL Express Worldwide
VC
My package was forwarded quickly and with no issues. Good communication from forward2me including tracking information. Smooth process, will definitely use them for all my shipments from Japan.
Verified Customer
21 February 2022
DHL Express Worldwide
VC
Forwarding service is fast, the item I purchased arrived much earlier than I expected.
Verified Customer
20 February 2022
DHL Express Worldwide
VC
GOOD service
Verified Customer
19 February 2022
DHL Express Worldwide
VC
Packed well, quick service and great communication thank you
Verified Customer
19 February 2022
DHL Express Worldwide
VC
Great work!
Wilson
19 February 2022
DHL Express Worldwide
W
Absolutely stellar service. I’ve never used a parcel forwarding service before so I was a little hesitant, but I was delighted that everything went so smoothly! It was almost as if the online retailer had shipped it directly to me.
Verified Customer
19 February 2022
DHL Express Worldwide
VC
Just took longer between Sending a prior notice and waiting for a response. When I got a response they asked for a pdf not a screenshot which has always worked in the past. Anyway each message just delayed the process more and more… I just feel it took forever to communicate and get this done asap. My package got there on a Friday and it didn’t leave until Thursday of next week. Just feel the agents take their time in responding and to much flip flopping when questions are asked.
Kunal Nadkarni
19 February 2022
FedEx Connect
KN
forward2me provided a seamless experience for me to get my videogame delivered to me in time! Appreciate rhis service for international shipment
Verified Customer
19 February 2022
DHL Express Worldwide
VC
Worked well. Staff was very helpful.
Lefkios Skaliotis
18 February 2022
TNT Economy Express
LS
Everything went smoothly
Verified Customer
18 February 2022
DPD Classic
VC
Always top-notch service ! Thank you !
Verified Customer
18 February 2022
FedEx Connect
VC
I got my packages in a timely manner. Great service and support. I plan on using Forward2Me in the future.
Verified Customer
18 February 2022
DHL Express Worldwide
VC
Everything went off flawlessly. There were no surprise charges, or anything unexpected. They kept me updated every step of the way. I will use them again!
Verified Customer
18 February 2022
UPS Express Saver
VC
Easy to use and quick service
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied with our services and that you have received one of your items in poor condition to your address.
All damage or loss claims must be notified to us via email as soon as the shipment has been received so we can request the relevant images and documents from you that are relating to the goods in the shipment, so we can then proceed to determine liability for the damage and ensure we are still within the stated timeframe to be able to submit a claim to the courier if needed. All damage claims must be notified by us to FedEx in writing within 21 calendar days from the date FedEx accepted the shipment, failing which no action for damages may be brought against FedEx. I have checked the date that your shipment was dispatched from our UK warehouse up until the date of delivery and we should still be within the 21 days timeframe to submit a damage claim with the courier for your shipment if needed, once we have assessed the images of the damage to the packaging and to your goods in more detail. I will ask for one of my customer experience agents to reach out to you via email to request the required images and documents for a damage claim ready to escalate this issue to the FedEx couriers as soon as possible.
Please keep an eye out for our email.
I hope this helps you further.
Kind Regards
Hayley