Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Peter Murphy
25 July 2022
FedEx International Priority
PM
Helped me out with the shipping costs. Fast delivery A+
yasser Ahmed
25 July 2022
DHL Express Worldwide
YA
Your service is fast and your deployment to Europe is excellent
Desmond Hannah
25 July 2022
FedEx International Priority
DH
Always helpful and prompt response for any inquiry's
Especially Tracy and Nica = great people!!
Especially Tracy and Nica = great people!!
Verified Customer
25 July 2022
DHL Express Worldwide
VC
They charge duties/tax when you send products to their 'tax-free' warehouse...LOL
I ask them why so since I wasn't expecting to pay any duties/taxes when using the 'tax-free' warehouse and they pointed me to the 7883 worded section 3.11 'Terms of Trade'...LOL
Another big surprise when I received the rates to ship the parcel to ship to my hiome!
Took a total of 3 weeks and multiple emails from time they received the parcel to shipping it out to me.
All in, I'm better off just paying EU taxes and ship it directly from EU!
That said, the email support (Hayley) was prompt and friendly.
Regardless, won't be a returning customer...
I ask them why so since I wasn't expecting to pay any duties/taxes when using the 'tax-free' warehouse and they pointed me to the 7883 worded section 3.11 'Terms of Trade'...LOL
Another big surprise when I received the rates to ship the parcel to ship to my hiome!
Took a total of 3 weeks and multiple emails from time they received the parcel to shipping it out to me.
All in, I'm better off just paying EU taxes and ship it directly from EU!
That said, the email support (Hayley) was prompt and friendly.
Regardless, won't be a returning customer...
Hi there.
Many thanks for your feedback.
Once again, we are sorry to hear that you feel dissatisfied with the information that was provided to you recently regarding our UK Tax Free Warehouse based in Guernsey, Channel Islands. It is clear the concept of our Tax Free warehouse is being misconstrued by many of our customers.
Please be aware that, when you order goods to the tax free warehouse, the tax free element refers to the 20% VAT that is deducted from the total purchase costs of the items from the online retailer either upon checkout or upon delivery to Guernsey. The tax free element does not refer to any import duties or taxes owing for packages arriving to and from the tax free warehouse. You would be responsible to pay any import duties owing for items entering or exported from Guernsey.
The VAT or tax free element refers to the purchase VAT or tax that you save from your original purchase with the retailer and this VAT or tax saving would contribute towards your final costs for the shipping service.
Guernsey is an English-speaking island located in the English Channel between France and Great Britain. It is not part of the United Kingdom or a member of the European Union, instead it is a self-governing Crown Dependency. It has a special status negotiated by treaty that means that Guernsey is within the EU for most of the purposes of the free movement of goods but outside the EU for other purposes. Significantly, Guernsey has no VAT or GST (Tax Free). This means if a UK retailer ships to Guernsey they should not be charging VAT or tax.
Therefore it is recommended that you only look to ship higher value goods to this address as shipping options are limited to DHL and can be a little more expensive than shipping from our mainland UK address.
It is therefore important that you calculate beforehand that the vat saving on the purchase is higher than the possible increase in shipping costs from this facility compared to shipping from the UK mainland.
As a comparison, you would be permitted to pay the purchase price of the goods plus additional purchase VAT or tax plus the courier shipping costs if you were shipping your goods from our mainland UK warehouse, which can mean a much more higher cost to you for international shipping overall.
We understand that the DHL shipping rates are slightly higher when shipping from our tax free warehouse in Guernsey so it is therefore important that you calculate beforehand that the vat saving on the purchase is higher than the possible increase in shipping costs from this facility compared to shipping from the UK mainland.
I hope the information I have provided you is useful, we hope this issue does not deter you from using our services again in the future and that you will reconsider your current rating of our service. Please do not hesitate to contact our Customer Experience team if you have any more questions or concerns.
Kind Regards
Hayley
Many thanks for your feedback.
Once again, we are sorry to hear that you feel dissatisfied with the information that was provided to you recently regarding our UK Tax Free Warehouse based in Guernsey, Channel Islands. It is clear the concept of our Tax Free warehouse is being misconstrued by many of our customers.
Please be aware that, when you order goods to the tax free warehouse, the tax free element refers to the 20% VAT that is deducted from the total purchase costs of the items from the online retailer either upon checkout or upon delivery to Guernsey. The tax free element does not refer to any import duties or taxes owing for packages arriving to and from the tax free warehouse. You would be responsible to pay any import duties owing for items entering or exported from Guernsey.
The VAT or tax free element refers to the purchase VAT or tax that you save from your original purchase with the retailer and this VAT or tax saving would contribute towards your final costs for the shipping service.
Guernsey is an English-speaking island located in the English Channel between France and Great Britain. It is not part of the United Kingdom or a member of the European Union, instead it is a self-governing Crown Dependency. It has a special status negotiated by treaty that means that Guernsey is within the EU for most of the purposes of the free movement of goods but outside the EU for other purposes. Significantly, Guernsey has no VAT or GST (Tax Free). This means if a UK retailer ships to Guernsey they should not be charging VAT or tax.
Therefore it is recommended that you only look to ship higher value goods to this address as shipping options are limited to DHL and can be a little more expensive than shipping from our mainland UK address.
It is therefore important that you calculate beforehand that the vat saving on the purchase is higher than the possible increase in shipping costs from this facility compared to shipping from the UK mainland.
As a comparison, you would be permitted to pay the purchase price of the goods plus additional purchase VAT or tax plus the courier shipping costs if you were shipping your goods from our mainland UK warehouse, which can mean a much more higher cost to you for international shipping overall.
We understand that the DHL shipping rates are slightly higher when shipping from our tax free warehouse in Guernsey so it is therefore important that you calculate beforehand that the vat saving on the purchase is higher than the possible increase in shipping costs from this facility compared to shipping from the UK mainland.
I hope the information I have provided you is useful, we hope this issue does not deter you from using our services again in the future and that you will reconsider your current rating of our service. Please do not hesitate to contact our Customer Experience team if you have any more questions or concerns.
Kind Regards
Hayley
Michael Singer
25 July 2022
DHL Express Worldwide
MS
Easy to use and answered my questions and emails in a clear way, in a prompt manner. Orders are also sent very quickly. Highly recommended!
Verified Customer
25 July 2022
DHL Express Worldwide
VC
customer service is responsive though there maybe timezone difference, it’ll be good if the website has a DM section, that’ll be convenient
saffeer khan
24 July 2022
FedEx International Economy
SK
Little pricey for sure. Rates can be improved.consolidate where possible.
Catherine Nicole Zaragoza
24 July 2022
UPS Economy
CNZ
This was my first time using forward2me and I was very impressed with the quick shipping and the availability of shipping options. I will continue to use forward2me.
Verified Customer
24 July 2022
DHL Express Worldwide
VC
The fact that I have to provide evidence of an item’s purchase is a bit annoying, but it just shows that they’re thorough. Although it’d definitely be a problem if you’ve accidentally deleted or can’t find proof of the information.
Lynett Jenkins
24 July 2022
DHL Express Worldwide
LJ
Delivery was fast and on time. My items arrived safe and in perfect condition.
ROLANDO BLANDO
22 July 2022
FedEx Connect
RB
Easy and simple to use. Recommend for getting your items fast and hassle free.
K.N.S.
22 July 2022
UPS Standard Single
K
Good prices and very functional/practical experience. Support is good too.
Verified Customer
22 July 2022
FedEx International Economy
VC
Quick and easy, reliable
Unverified Customer
21 July 2022
Unknown Shipment Details
Always so quick to reply and solve your issues……5 star service ✔️
Brittany Francus
21 July 2022
FedEx Connect
BF
Very easy service to use! Quick to set up and very simple to track your package. Keeps you notified as soon as a package is available to ship, and doesn’t take more than a few minutes to have to forwarded on. Will for sure use again!
Verified Customer
21 July 2022
FedEx International Priority
VC
I will definitely do business with them again. They were fast and reliable. Great service!
Verified Customer
21 July 2022
TNT Economy Express
VC
All perfect, fast and effective. The system is very simple, prices are good and pack arrive fast and in a good shape (means that was packaged with care since I choose the repackaging service.
Unverified Customer
20 July 2022
Unknown Shipment Details
I've now used this service about a dozen times over the past year or two and I can say, it's been a great experience each time. Will definitely continue to use them for all my imports from Europe.
Muhammad Yoserizal
20 July 2022
DHL Express Worldwide
MY
great services
Shinichiro Kawauchi
20 July 2022
UPS Express Saver
SK
My baggage was returned to the place of departure and charged for international shipping because of a defective invoice. I just moved within the UK and I don't understand why I was charged for shipping to Japan. Also, when I request a refund, they do not respond at all.
Hi Shinichiro.
Many thanks for your feedback.
We are sorry that you feel dissatisfied with our service on this occasion, however, as was previously advised to you, we cannot issue a refund to you for the original shipping costs that you paid with TNT as you substantially devalued the goods from your TNT shipment.
Our available courier services are not liable to refund us with the shipping costs for circumstances such as this, therefore, for all of your future shipments, we would strongly advise that you declare a true value, if your local customs office believes the goods have been devalued this will cause delays to your shipments and if you cannot provide evidence of these values when requested the goods can be seized by official or returned to the UK at extra costs.
We do apologise for any inconvenience this may cause you.
I hope the information I have provided to you is useful, we hope these issues do not deter you from shipping with us again in the future and that you will reconsider your current rating of our service.
Kind regards
Hayley
Many thanks for your feedback.
We are sorry that you feel dissatisfied with our service on this occasion, however, as was previously advised to you, we cannot issue a refund to you for the original shipping costs that you paid with TNT as you substantially devalued the goods from your TNT shipment.
Our available courier services are not liable to refund us with the shipping costs for circumstances such as this, therefore, for all of your future shipments, we would strongly advise that you declare a true value, if your local customs office believes the goods have been devalued this will cause delays to your shipments and if you cannot provide evidence of these values when requested the goods can be seized by official or returned to the UK at extra costs.
We do apologise for any inconvenience this may cause you.
I hope the information I have provided to you is useful, we hope these issues do not deter you from shipping with us again in the future and that you will reconsider your current rating of our service.
Kind regards
Hayley
Sizwe Nkosi
19 July 2022
DHL Express Worldwide
SN
I’m happy with the service
Atsushi Nakamura
19 July 2022
FedEx International Economy
AN
Good but expensive
Alif Widyo Widodo
19 July 2022
FedEx International Priority
AWW
Reliable ???
Verified Customer
19 July 2022
FedEx International Priority
VC
Excellent service
Verified Customer
19 July 2022
FedEx Connect
VC
mailers were opened and two of the records i ordered arrived damaged.
Hi there,
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied with our services and that you have received your items in poor condition to your address.
All damage or loss claims must be notified to us via email as soon as the shipment has been received so we can request the relevant images and documents from you that are relating to the goods in the shipment, so we can then proceed to determine liability for the damage and ensure we are still within the stated timeframe to be able to submit a claim to the courier if needed. All damage claims must be notified by us to FedEx in writing within 21 calendar days from the date FedEx accepted the shipment, failing which no action for damages may be brought against FedEx. I have checked the date that your shipment was dispatched from our UK warehouse up until the date of delivery and we are no longer within the 21 days timeframe to submit a damage claim with the courier for your shipment. I can see that you did not request a repack service for your goods prior to shipping, therefore, all of your goods would have been shipped out as they were received from the original senders. I am happy to ask for one of my customer experience agents to reach out to you via email to request additional images of the damaged items so we can assess and conclude this matter further at our side for you.
Please keep an eye out for our email.
I hope this helps you further.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied with our services and that you have received your items in poor condition to your address.
All damage or loss claims must be notified to us via email as soon as the shipment has been received so we can request the relevant images and documents from you that are relating to the goods in the shipment, so we can then proceed to determine liability for the damage and ensure we are still within the stated timeframe to be able to submit a claim to the courier if needed. All damage claims must be notified by us to FedEx in writing within 21 calendar days from the date FedEx accepted the shipment, failing which no action for damages may be brought against FedEx. I have checked the date that your shipment was dispatched from our UK warehouse up until the date of delivery and we are no longer within the 21 days timeframe to submit a damage claim with the courier for your shipment. I can see that you did not request a repack service for your goods prior to shipping, therefore, all of your goods would have been shipped out as they were received from the original senders. I am happy to ask for one of my customer experience agents to reach out to you via email to request additional images of the damaged items so we can assess and conclude this matter further at our side for you.
Please keep an eye out for our email.
I hope this helps you further.
Kind Regards
Hayley
Duvi
18 July 2022
DHL Express Worldwide
D
I must say i am very happy about how they handle everything. Everything always goes smoothly and without a hitch. Very impressed indeed.
Thank you so much
Thank you so much
Cathy Mullican
18 July 2022
FedEx Connect
CM
I'm a stubborn person. An item I wanted was sold out in the US storefront, but I discovered that the company has separate inventory for their UK storefront, and it was available there -- but they did not offer US shipping directly. Forward2Me to the rescue!
J.D.
17 July 2022
FedEx Connect
J
Force you to combine and repack. This has happened to me a few times on the same shipment I receive on a regular basis. And they really don't even repack it, just place a fragile sticker. This adds cost and worse, time to the shipment.
Unverified Customer
16 July 2022
Unknown Shipment Details
I recently had some issues with a combined package with a missing item and some damage during shipping.
Chris from customer service helped me out with a voucher compensation. Very satisfied, thanks for the help
Chris from customer service helped me out with a voucher compensation. Very satisfied, thanks for the help
Verified Customer
16 July 2022
DHL Express Worldwide
VC
Excellent experience, classy dealings, fast service, and very satisfactory results
Bettina
16 July 2022
DPD Classic
B
All perfekt , gründlich and professionell ! Many thanks
Stefana
16 July 2022
DHL Express Worldwide
S
It was quick and easy, didn’t have any unpleasant surprises. I highly recommend this service!
Unverified Customer
15 July 2022
Unknown Shipment Details
The first time I used them, there was no problem. When I ordered the.exact same things to be forwarded, they said there was hazardous materials and had to pay the surcharge. The shipping was nearly as much as the items but I paid. They then cancelled the fedex delivery without notifying me as to why and are currently holding my package and have told me to contact customer service to find out why. I have currently put in a dispute with PayPal to get the shipping back and I will have them return the products so I can reorder and have it sent through another company. It is also interesting that they have done this on a Friday afternoon there time which ensures I wouldn't find out about it until Saturday. Now I have to wait until Monday to get any explanation.
Verified Customer
15 July 2022
FedEx International Economy
VC
"I can assure you that this is not the responsibility of forward2me"
This is not assuring at all...
I understand that there are delays in this current state, but please be more helpful to your customers. Get some statistics and check how long shipments via DHL, FedEx, UPS take from your facility to the destination, and share your data so the customer can make an informed decision next time.
As it stands, I'll probably be using Buyandship since the delivery time is just as long, and the cost is HK$26/lbs, less than half of what is being charged with these carriers.
Also, let the customer know in advance that verification will be required. It doesn't feel good learning that my property is suddenly at risk of being discarded in your facilities.
This is not assuring at all...
I understand that there are delays in this current state, but please be more helpful to your customers. Get some statistics and check how long shipments via DHL, FedEx, UPS take from your facility to the destination, and share your data so the customer can make an informed decision next time.
As it stands, I'll probably be using Buyandship since the delivery time is just as long, and the cost is HK$26/lbs, less than half of what is being charged with these carriers.
Also, let the customer know in advance that verification will be required. It doesn't feel good learning that my property is suddenly at risk of being discarded in your facilities.
Hi there.
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied with our services.
I have asked for one of my senior customer experience agents to look into your complaints in more detail and they will reach out to you via email to discuss their findings with you further.
I am sure we can come to an amicable resolution for the shipping issues and concerns you have highlighted.
Please keep an eye out for our email.
I hope this helps you further.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied with our services.
I have asked for one of my senior customer experience agents to look into your complaints in more detail and they will reach out to you via email to discuss their findings with you further.
I am sure we can come to an amicable resolution for the shipping issues and concerns you have highlighted.
Please keep an eye out for our email.
I hope this helps you further.
Kind Regards
Hayley
Abdu
15 July 2022
FedEx International Priority
A
Amazing service!
Unverified Customer
14 July 2022
Unknown Shipment Details
Hi! I’ve recently received my parcel in Germany from UK. I’m really satisfied with the way that they handled and organize the parcel and most importantly I really liked the fact that they have security check of parcel (specially if it’s expensive) in order to see if your purchase is legal but not fraud or scam… since you give the company address for your purchase and they should of course make sure about everything (even maybe how you paid your purchase) to forward the parcel to you. Check the regulations of posting in the website because some stuff cannot be sent. That’s why it’s important to figure all these thing out before any purchase or you can contact them. Thank you for everything and wish you all the best. Best regards
Unverified Customer
14 July 2022
Unknown Shipment Details
I had a proplem in combine and packing my shipment to Cairo but after emailing forward2me I recieved an email from Aimee which was very helpful and fast thanks a lot
Unverified Customer
14 July 2022
Unknown Shipment Details
Fantastisk kundeservice og mange valgmuligheter for frakt til Norge.
Unverified Customer
14 July 2022
Unknown Shipment Details
They have a very big problem at Germany Warehouse ,because if you arrange an incoming parcel to Germany warehouse via DHL (Deutche Post) most probably 25% of these parcels would be retruned to original sender and F2Me did not take any responsiblity and did not try to solve this issue . Returning parcels caused to me extra cost and time lost .
Unverified Customer
14 July 2022
Unknown Shipment Details
My parcel got stuck in customs and forward2me immediately reached out to me and made sure that it arrived safely at my doorstep which was very lovely. A big thanks to Chris from forward2me customer service :)
Hi Layla.
Many thanks for your lovely feedback.
It is great to hear that you have had a great shipping experience through our service and I am so pleased to hear that our customer experience agents, Chris, was on hand to quickly assist you and support you with all of your queries and concerns whilst your shipment was delayed in customs.
I will pass your gratitude on to them personally.
We really appreciate your comments and we shall look forward to assisting you with shipping again very soon.
Take care and stay safe.
Kind Regards
Hayley
Many thanks for your lovely feedback.
It is great to hear that you have had a great shipping experience through our service and I am so pleased to hear that our customer experience agents, Chris, was on hand to quickly assist you and support you with all of your queries and concerns whilst your shipment was delayed in customs.
I will pass your gratitude on to them personally.
We really appreciate your comments and we shall look forward to assisting you with shipping again very soon.
Take care and stay safe.
Kind Regards
Hayley
chris
13 July 2022
FedEx International Priority
C
Good service but a little bit expensive...
Verified Customer
12 July 2022
DHL Express Worldwide
VC
good service
Unverified Customer
12 July 2022
Unknown Shipment Details
I have been chasing this service for more than a week regarding a package but to no avail. This service has lost the package despite me repeatedly sending the tracking number and so forth. They have just passed me on from one customer services to another. Disappointed by their behaviour. No compensation either. Will defibynot use this service again.
Verified Customer
12 July 2022
FedEx International Economy
VC
Items were reconsolidated into one secure package and then further protected for shipment. I appreciate the reliability and the numerous shipping options. Trustworthy and will use again!
schu
11 July 2022
DHL Express Worldwide
S
Seamless experience getting items delivered to the US when the EU/UK vendor doesn't ship internationally. Highly recommend!
Stefan
11 July 2022
DHL Express Worldwide
S
Consistently reliable, quick processing and friendly, high quality service. Used it about 6 times until now and all went well each time.
Omar Mehmood
11 July 2022
DHL Economy Select
OM
They provide a fast and amazing parcel forwarding service with their various warehouses conveniently located across the globe.
Vladimir Volkov
11 July 2022
DHL Express Worldwide
VV
Good: Fast delivery. To be improved: Freight cost can be provided on earlier stages
ship to Kuwait
11 July 2022
DHL Express Worldwide
STK
The shipping fees increased after repackaging
Hi there.
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied with our services.
I have asked for one of my senior customer experience agents to look into your complaints in more detail and they will reach out to you via email to discuss their findings with you further.
I am sure we can come to an amicable resolution for the shipping issues and concerns you have highlighted.
Please keep an eye out for our email.
I hope this helps you further.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied with our services.
I have asked for one of my senior customer experience agents to look into your complaints in more detail and they will reach out to you via email to discuss their findings with you further.
I am sure we can come to an amicable resolution for the shipping issues and concerns you have highlighted.
Please keep an eye out for our email.
I hope this helps you further.
Kind Regards
Hayley
Shinji Yazaki
11 July 2022
FedEx International Economy
SY
Peace of mind, reliable
I use it once in a while. It always arrives reliably.
I use it once in a while. It always arrives reliably.