Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Edward Shade Jeffreys
28 August 2022
DHL Express Worldwide
ESJ
So far so good. New experience for me. Shipment very fast. I can purchase anything in the UK and have it shipped to me. It's great.
Joanna
28 August 2022
DHL Economy Select
J
This was my first time using a forwarding service and Forward2Me were great - there were no unexpected charges, the prices were fair, I bought two items separately and they could be combined to save money, and once they had the item it was shipped to me very quickly. I'll definitely be using them again!
Abdulhadi Al Bluwi
28 August 2022
FedEx International Economy
AAB
The shipping schedule time was perfect as described.
Wishing to earn more discount on shipping costs to be regular customer.
Wishing to earn more discount on shipping costs to be regular customer.
YLS
28 August 2022
DHL Express Worldwide
Y
Parcel handling and delivery experience are great！
Osama Nasser
28 August 2022
DHL Express Worldwide
ON
Highly recommended service , works as described , fast dispatch and shipping . Excellent customer experience and service A+++
Pavanni Ratnagopal
28 August 2022
FedEx International Economy
PR
Great service from forward2me! Easy to use and very reliable. Customer service always responds promptly. Thank you very much!
Mihai Munteanu
28 August 2022
DHL Express Worldwide
MM
I was not aware that you will open all packages to see what is inside. Later I understood that this is necessary to prevent sending illegal products.
Maybe you should mention this on your website.
In rest, everything was ok. I put a lot of questions on their whatsup support and I got answers for all of them in a short timeframe.
Maybe you should mention this on your website.
In rest, everything was ok. I put a lot of questions on their whatsup support and I got answers for all of them in a short timeframe.
Fernando Luisjuan
27 August 2022
UPS Economy
FL
Great service. Would recommend.
Behan
27 August 2022
DHL Express Worldwide
B
Forward2me is a reliable , efficient and creative solution provider. For many years I enjoy their support , never experienced any problem. Brexit "forced" me to abandon their UK operation and start to use the German one instead. (Guernsey does not work either)
Orli Grobler
27 August 2022
FedEx International Economy
OG
they work great, fast and orderly, everything is easy to do. BUT, it's very hard to get the cheaper options of DHL or Postal Service. Has to do with the value of the shipment and possibly size. so I ended up paying for a pair of shoes which I only bought online because it was a better price then local, much more then I needed to. So it wasn't worth it, the shipping was almost twice what the shoes cost me.
Marios Stylianou
27 August 2022
DHL Express Worldwide
MS
Very good company to ship your goods anywhere in the world. But make sure they don't require any signatures or one-time password to be delivered because that just not works with them..any other items would be great actually.
Surely will recommend but just keep in mind the above.
Surely will recommend but just keep in mind the above.
Verified Customer
27 August 2022
UPS Express Saver
VC
Great service, with glossy shipping and fair prices. I highly recommend.
Unverified Customer
27 August 2022
Unknown Shipment Details
I had no idea how to purchase some items and have them shipped to me, where shipping wasn’t available from the UK to the US. I did a search and found Forward2Me. I did a shipping estimate on my own and was pleasantly surprised to see rates less than half of what I estimated, using FedEx.
Purchasing was straight forward. Forward2Me received my order, reviewed it, suggested I have it repacked for a small fee, and add insurance. I am happy with the whole experience from beginning to end.
I will definitely be using Forward2Me’s services in the future.
Purchasing was straight forward. Forward2Me received my order, reviewed it, suggested I have it repacked for a small fee, and add insurance. I am happy with the whole experience from beginning to end.
I will definitely be using Forward2Me’s services in the future.
Vikki
27 August 2022
FedEx Connect
V
Much easier and quicker than I imagined. Communication about parcel status was prompt and my items arrived on time and well packaged. I would recommend the service and plan to use it in the future.
Brent Beck
27 August 2022
DHL Express Worldwide
BB
I've had multiple excellent experiences. They are busy, but they always keep the customer well informed about the progress of repacking and shipping. The customer service is very responsive via e-mail. Two thumbs up!!
Jason Shea
26 August 2022
FedEx Connect
JS
I found the website easy to use and understand. I received my items in great condition. Great service!
Dr K K Dey
26 August 2022
FedEx International Economy
DKK
The customer service is generally helpful but packaging is variable. Ben Heaton recently packed my stuff with love and care and yesterday I had a package with fragile items all broken. Thr packaging is done so badly in a cheap discarded box with hardly any styrofoam or packing papers. The boxes are often opened by regulators in the UK and India but they do
not remove any packing materials or repack into a cheaper box!
not remove any packing materials or repack into a cheaper box!
Maryam
26 August 2022
DHL Economy Select
M
Great service as usual. Except that my package was delayed due to a “repacking” that was not required and was reportedly due to a trainee being extra cautious.
Otherwise, great communication and issue was resolved swiftly.
Otherwise, great communication and issue was resolved swiftly.
David LIN
26 August 2022
FedEx International Economy
DL
Excellent Customer Service, get back on email always fast and well.
Eric Wai
26 August 2022
DHL Express Worldwide
EW
Really pleased with their repacking and consolidation services. Fast, sound packing. Reliable.
Joe Momma
26 August 2022
DHL Economy Select
JM
When my package didn't appear they were very helpful and with their help my package did appear on the list. This is also a very cheap package forwarder, would recommend.
Peter Bruce
26 August 2022
DHL Express Worldwide
PB
You're brilliant. Fast, you actually help your clients and your systems work. I brilliant experience every time.
Job Dijk
26 August 2022
DHL Express Worldwide
JD
Ship regally with F2ME no problems and if you have a question response time customer service is fast and correct.
GK.
26 August 2022
DHL Economy Select
G
In time and quality, great experience. Repacking service for small costs can save a lot of mney in case of multiple items / orders at same time
ad hoc GmbH
26 August 2022
UPS Standard Single
AHG
Excellent, ever so grateful!
Abilson Dos Santos
26 August 2022
DHL Express Worldwide
ADS
Great service.
Verified Customer
26 August 2022
DHL Express Worldwide
VC
Excellent communication, amazing service, lightning fast, very professional!
Satoshi Onuma
26 August 2022
DHL Express Worldwide
SO
Very fast shipping and quick response.
I always satisfy these services.
I always satisfy these services.
Verified Customer
26 August 2022
FedEx International Priority
VC
はじめて使いましたが、リアクションが早く安心できました。
Verified Customer
26 August 2022
FedEx International Priority
VC
Excellent communication when my package arrived at the facility. Provided clear next steps to get my package shipped. Transparent pricing. Quick turnaround.
matt brody
26 August 2022
DHL Express Worldwide
MB
You guys/girls are the best, get back on email, let me know when I get packages in all the way. to my pad. Really second to none service compared to anything/anywhere. Quite a business, thank you
Verified Customer
26 August 2022
FedEx International Economy
VC
5* service
Unverified Customer
25 August 2022
Unknown Shipment Details
I have been working with this company for 5 years, but at the moment I do not think there are words of good, they have been greatly degraded and changed their work schedules and I also think they don't have enough employees anymore, in the past they had the operation schedule of the warehouse permanently displayed on the site, now there is no such thing! As a Loyal Customer they put a red label ,,Repacking Require'' and I have to wait for a simple repackaging of my package a week because they have almost 600 packages in processing!!!
I don't tolerate this and I will make a complaint!
I don't tolerate this and I will make a complaint!
Unverified Customer
25 August 2022
Unknown Shipment Details
Simple and straight forward process. And customer support was great.
My only issue is the shipping cost. This seems to be common problem with forwarders in general.
They have extremely terrible pricing arrangements with their shipping partners. And their shipping price calculators will give you about half the estimate of the actual shipping charge so there is no way to get a good idea of how much the service will cost until after your items have arrived at their warehouses and it's too late for you to change your mind.
I have just paid 76 GBP to ship 2 audio CDs via DHL Express. Combined weight was 0.15kg. That's right, only 150 grams.
I have ordered stuff from several UK stores that use DHL Express and shipping cost is no where near this severe.
For context, it cost me just $100 (about the same as 76 GBP) to ship a check-in travel case from Carl Friedrik (a UK store) using the very same DHL Express service. It was a huge hard case that weighed almost 9 kilos.
I am at the point where I will just avoid forwarders altogether. If the store cannot ship directly to me, then tough luck.
My only issue is the shipping cost. This seems to be common problem with forwarders in general.
They have extremely terrible pricing arrangements with their shipping partners. And their shipping price calculators will give you about half the estimate of the actual shipping charge so there is no way to get a good idea of how much the service will cost until after your items have arrived at their warehouses and it's too late for you to change your mind.
I have just paid 76 GBP to ship 2 audio CDs via DHL Express. Combined weight was 0.15kg. That's right, only 150 grams.
I have ordered stuff from several UK stores that use DHL Express and shipping cost is no where near this severe.
For context, it cost me just $100 (about the same as 76 GBP) to ship a check-in travel case from Carl Friedrik (a UK store) using the very same DHL Express service. It was a huge hard case that weighed almost 9 kilos.
I am at the point where I will just avoid forwarders altogether. If the store cannot ship directly to me, then tough luck.
Verified Customer
25 August 2022
FedEx International Economy
VC
All good !!
Nancy Robinson
25 August 2022
FedEx Connect
NR
Forward2Me is a wonderful resource. I’ve never had a problem with them. Communication is clear and pkgs arrive intact, on time. Excellent service.
Verified Customer
25 August 2022
FedEx International Economy
VC
I would have given a 5 star review had it not been for the shipping costs. Other than that, the service is consistent and good, the team is competent and all my queries were met with precise responses and helpful staff. I will continue to use forward2me.
Branko Brkljac
24 August 2022
DHL Express Worldwide
BB
Great and fast service. Affordable shipping rates.
Benjamin Matthews
24 August 2022
FedEx Connect
BM
Great service, goes above and beyond.
Vania Robert
24 August 2022
FedEx International Economy
VR
Good service and the staff are very helpful.
The freight cost is too expensive and also would like to see DHL as part of the services delivery to the Seychelles.
The freight cost is too expensive and also would like to see DHL as part of the services delivery to the Seychelles.
Luis Manuel Torres Salinas
24 August 2022
UPS Standard Single
LMT
Service easy and fast
Very good
Very good
Verified Customer
24 August 2022
FedEx Connect
VC
I am happy with this purchase. It cost more than I wish it did, and the FedEx tracking didn't seem to work, but it came promptly enough anyway.
Scott Story
24 August 2022
FedEx Connect
SS
So far the whole system has been very impressive, easy to manage incoming parcels, combined them and then ship them using a range of carriers.
I've only had one issue with lost items in a heavier package handled by UPS. Not sure what happened - was a small, heavy parcel (~25 kg) , but it looks like it lost containment somewhere on its journey and only about 30 of the original weight made it. Was kind of disappointed when I lost the items that were most valuable to me, but this is the chance you take I guess. This is the only minor recommendation is to make sure these parcels are extra well packed, this one was just ok. Most of the others have been very well packaged.
I've only had one issue with lost items in a heavier package handled by UPS. Not sure what happened - was a small, heavy parcel (~25 kg) , but it looks like it lost containment somewhere on its journey and only about 30 of the original weight made it. Was kind of disappointed when I lost the items that were most valuable to me, but this is the chance you take I guess. This is the only minor recommendation is to make sure these parcels are extra well packed, this one was just ok. Most of the others have been very well packaged.
EYRIPIDIS DELIGIORGIS
23 August 2022
UPS Standard Single
ED
all ok thanks
Unverified Customer
23 August 2022
Unknown Shipment Details
Great reliable service. I had customs issues with my package and forward2me team helped solve them. They quickly replied to all my messages and provided me with useful updates.
Yasser
23 August 2022
DHL Express Worldwide
Y
I like your services and your quick action.
Many thanks
Many thanks
Maria Velez
23 August 2022
DHL Express Worldwide
MV
Fast, accurate and reliable shipping. Would recommend 100%
Derek Gardner
23 August 2022
UPS Express Saver
DG
The combined packaging was done really well. All items carefully re-packed in the box.
Well done F2M
Well done F2M
Vivian Burgess
23 August 2022
DHL Express Worldwide
VB
Quick and efficient service. Delivery to Australia
Verified Customer
23 August 2022
DHL Express Worldwide
VC
You must have more shipping options. For small items we pay too much.
Hi,
thank you for the review.
We have passed your review onto the management team.
With regards to alternate services. We do offer a service for smaller, low value goods, there are some restrictions regarding that service. If you contact our customer experience team info@forward2me.com they will be happy to advise you about that service.
thank you for the review.
We have passed your review onto the management team.
With regards to alternate services. We do offer a service for smaller, low value goods, there are some restrictions regarding that service. If you contact our customer experience team info@forward2me.com they will be happy to advise you about that service.