customer reviews

Nothing is more important than the trust between us and our customers.  Below you can find recent feedback from real people who have used our parcel forwarding service.  We made this page in order to be transparent about what our customers are saying.  We hope you find it useful!

Filters are defaulted to show Verified Reviews Only because we know these reviews are real.  You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.

forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it.  Every review is shown unedited and in full.

4.6 5

5
25.771565899317%
4
2.4664811535543%
3
0.99924108272198%
2
0.64507968631419%
1
1.7391854287883%
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reviews of forward2me
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Unknown Country
Unknown Shipment Details
Regilyn was very quick and polite handling my query when my document verification had an issue. She was able to help me have a replacement document and now I can ship my packages. Thank you Regilyn and Forward2Me
forward2me
Hi Joseph,

Many thanks for the 5 star review for Regilyn!
Unknown Country
Unknown Shipment Details
Regilyn handled my query perfectly, keeping me informed along the way as checks in the background were completed in order to identify where my package is and properly placing it in my inbox.
forward2me
Hi Perivoje,

Many thanks for the 5 star review for Regilyn!
Unknown Country
Unknown Shipment Details
My inquiry was handled very fast by lovely Aimee. Thanks
forward2me
Hi Lana,

Many thanks for the 5 star review!
Unknown Country
Unknown Shipment Details
Fantastic service received by Regilyn. Quick, very responsive and professional. Thank you Regilyn and Forward2Me for handling my package.
forward2me
Hi Chris,

Many thanks for the 5 star review for Regilyn!
Unknown Country
Unknown Shipment Details
REGILYN & JANE were very helpful and friendly. Glad to be served by them.
forward2me
Hi Johnny,

Many thanks for the 5 star review for Jane and Regilyn!
Kuwait
DHL Express Worldwide
SH
Great service
forward2me
Hi Shiloh,

Many thanks for the 5 star review!
Singapore
DHL Express Worldwide
MB
Excellent service provided by your Agent Jane..,
The whole process was made easier with her co ordination..
forward2me
Hi Mohan,

Many thanks for the 5 star review for Jane!
Taiwan
DHL Express Worldwide
CC
Quick and no damage, will continue use it to forward my perfume.
Brazil
DHL Express Worldwide
AA
I've used the service three times to forward items from UK storage to my address in Brazil, and the experience it was always fast and efficient. I prefer to use DHL as a courier. The packages were carefully packed, and whenever I needed support or had questions, they responded quickly and accurately. I highly recommend it.
Unknown Country
Unknown Shipment Details
I cannot but recommend the overall experience of forward2me, but I very much apreciated the support team service (AIMEE and REGILYN in my case) in regard of a returning shipment issue, which I think has been managed very professionally.
forward2me
Hi Enrico,

Many thanks for the 5 star review for Aimee and Regilyn!
Unknown Country
Unknown Shipment Details
Aimee was amazing, very professional and nice and even found my package lost by the unprofessional MyUSA.
forward2me
Hi Marko,

Thanks for the feedback.

We're happy in resolving the issue with your lost package, despite the challenges caused by another company's shortcomings.

Many thanks,
Forward2me
Unknown Country
Unknown Shipment Details
How can I even start? This is as close as a scam a company can get.

Because of health issues I could not deal with my parcel, which caused a delay I take full responsibility for. But instead of making an effort to reach an agreement, Forward2me wanted to charge me an outrageous amount of money for storage (for 5 small-sized items of clothing).

I was involved in a lengthy complaint process with one of their team members, whose only solution was to offer me a 20% discount again and again. No other options.

Eventually, the total for delivery reached more than £400, which of course I was not going to pay. For that price, I could have bought designer items instead of the five high-street Vinted items I meant to have forwarded to me.

After they went silent for some time, I checked the status of my parcel and, to my surprise, it was labelled as 'disposed of', because they had had it in storage for more than 90 days.
Of course my parcel was in storage for more than 90 days, I was waiting for a resolution to my claim that never happened.

They apprently have disposed of my items without warning me or asking for my permission.

I am now making enquiries to know what they did to my items (did they throw them away?, did their employees keep my items for themselves?). This process is completely shady, which raises serious corncerns. Again, the employee I am dealing with only solution is to offer me a 20% discount, arroganlty believing I am going to use their service ever again.

I am going to take this matter as far as it needs to go in order to get what has been stolen from me.

Their professional ethics are too corrupt to carry on doing business as a company.

Edit:
You didn't email me advising of the impending disposal of my items, that's a lie. Like a said myself, of course my items were more than 90 days in storage because I was waiting for a resolution to my case on your part that never came. It was a very suitable ending for you.
forward2me
Hi Ma.

Thanks for the feedback.

We did not take your belongings unlawfully.

Your shipment was disposed of because it wasn't dispatched within 90 days of arrival at our facility.

We notified you via email about the impending disposal of your package as it surpassed the additional 30-day grace period for storage and was consequently disposed of automatically.

We regret that we couldn't physically retrieve your package before its disposal.

Please accept our sincere apologies for the inconvenience this may cause you, we know this will be disappointing however we have included a link below providing you with the details of a notice on using your account to help you going forward, please see the details in section 9 Delivery and Storage of the terms of trade:- https://www.forward2me.com/terms-of-trade/

As per our Terms of Trade, the following can be treated by us as Abandoned Goods:

9.4.1 Goods that have been stored for more than 90 days;
9.4.2 Goods that have been stored for more than 60 days since the last full settlement of storage fees by you;
9.4.3 Goods that have been stored for more than 60 days without any instructions from you;
9.4.4 Goods whose owner cannot be identified within 30 days of receipt despite reasonable efforts by us to identify the owner; and
9.4.5 Any and all Goods we hold for you if you fail to settle any Fees within 60 days;
9.4.6 Any Goods in relation to which you have committed or attempted to commit fraud Goods.
9.5 You authorize us to dispose of Abandoned Goods in any manner we choose.

Please make sure that you can ship your packages within their free storage time going the future.

Warm regards,
Forward2me
Unknown Country
Unknown Shipment Details
It's mostly reliable, and prices are good. The option to have all your items packed into one box can save quite a lot on postage. One or two packages were mislaid, one was found and the other not. Customer service did their best to correct any issues, so at the end of the day I'm happy with that, and would recommend them.
forward2me
Hi Alun,

Thank you for your feedback! We're glad to hear that you found our service mostly reliable and our prices competitive. We apologize for any inconvenience caused by the mislaid packages, but we're pleased that our customer service team was able to assist you promptly in resolving those issues. Your recommendation means a lot to us, and we'll continue striving to provide excellent service to all our customers. If you have any further feedback or suggestions, please don't hesitate to let us know. We appreciate your support!


Many thanks,
Forward2me
Unknown Country
Unknown Shipment Details
Awesome customer support, was answered right away with a solution, thanks to "Joyce" for your kindness and attention!. Germany warehouse.
forward2me
Hi Vitor,

Many thanks for the 5 star review!
Unknown Country
Unknown Shipment Details
This was my first time using a forwarding company. I was a little worried and needed more info! I spoke with Joyce and she was very helpful in answering all my questions via what’s app! Their customer service was great!
forward2me
Hi Cody.

Many thanks for the 5 star review for Joyce!
Canada
UPS Worldwide Expedited
BK
Easy to use.
Thank you for what you do!
forward2me
Hi Bryan,

Many thanks for the 5 star review!
Unknown Country
Unknown Shipment Details
Nica, helped me several times with my shipping issues getting things to Cambodia. She helped me arrange shipping to America during a family emergency no hesitation. Definitely my favorite proxy shopping service in the US!
forward2me
Hi Alexis,

Many thanks for the 5 star review for Nica!
Unknown Country
Unknown Shipment Details
Great service from JANE and very happy overall with Forward2me.
forward2me
Hi Bjorn,

Many thanks for the 5 star review for Jane!
Unknown Country
Unknown Shipment Details
Nica was very helpful and assisted me with all my issues! Thank you!
forward2me
Hi Ovidiu,

Many thanks for the 5 star review for Nica!
Unknown Country
Unknown Shipment Details
Always great people to do business with high quality standards of doing business in very kind and professional manner especially Aimee always trying her best to help no matter what the situation
Lots of regards
Dr.Ali
forward2me
Hi Dr. Ali,

Many thanks for the 5 star review!
Poland
DHL Express Worldwide
RN
I have been a regular customer for years. And Forward2Me was always my go to choice. However the shipping prices are so outrageous right now that I can not recommend ever using the site. There are sites that will do the same shipment 5 to 10 times cheaper than Forward2Me
forward2me
Hi Rafal,

Thanks for the feedback.

As we move into 2024, we've observed industry-wide adjustments in most courier fees. Despite our efforts to maintain competitive pricing, forward2me operates within a dynamic environment.

Forward2me ensure the long-term sustainability and reliability of our services. We remain dedicated to providing you with the highest quality of service and support, and we believe that these adjustments will enable us to continue doing so effectively.

At Forward2me, we're dedicated to ensuring your shipping experience is smooth, transparent, and worry-free.
To help in such cases we offer two features to all our customers:

Price Match Guarantee: We believe in offering you the best value for your money. If you come across a competitor offering a better price for the same service, we've got you covered. Our Price Match Guarantee ensures that we will match that better price. All you need to do is share the details with us, and we'll take care of the rest. Learn more about this feature https://www.forward2me.com/price-match-guarantee/

Free Return to Sender: If you find that the shipping costs are still higher than expected, even after exploring various options, we have a solution. Our Free Return to Sender service allows you to send the package back to the retailer at no extra cost. It's a hassle-free way to reconsider your purchase without worrying about return expenses. Discover more about this service https://www.forward2me.com/free-return-to-sender/Our primary goal with these features is to provide you with a risk-free shipping experience.

Many thanks,
Forward2me

Unknown Country
Unknown Shipment Details
sehr gute Hilfe bei der ganzen Abwicklung, sehr zu empfehlen
forward2me
Hi Schachi,

Many thanks for the 5 star review!
Unknown Country
Unknown Shipment Details
Regilyn (UK warehouse) helped me to changed one of my Shopping Assistant order, that’s a 5 stars service right there!
forward2me
Hi

Many thanks for the 5 star review for Regilyn!
Unknown Country
Unknown Shipment Details
First and last time I will use this company. Checked 3 times that my order was OK. They Confirmed yes to then later say they could not collect. I would advise to use a better service.
forward2me
Hi Ciara,

Thank you for sharing your feedback with us. We apologize for the inconvenience and frustration you experienced with your order.

We don't facilitate pickups from parcel shops, which is why we provided a specific address for you to deliver your item to.

We strive to provide excellent service, and it is disappointing to hear that we fell short of your expectations this time.

Kind regards,
Forward2me

Austria
UPS Standard Single
DG
Fast, clinical
forward2me
Hi David,

Many thanks for the 5 star review!
Unknown Country
Unknown Shipment Details
Great customer service from UK warehouse with Joyce - many thanks
forward2me
Hi Bina,

Many thanks for the 5 star review for Joyce!
Canada
UPS Worldwide Expedited
NT
Joyce is friendly and very patience with me when I got into a problem of the shipping cost. Joyce went out of her way to helped me to made the shipping cost is more affordable for me. Thank you very much!!
forward2me
Hi Nha,

Many thanks for the 5 star review for Joyce!
Unknown Country
Unknown Shipment Details
Joyce seems to be the backbone of Cstomer Service. She is excellent.
forward2me
Hi Juergen,

Many thanks for the 5 star review for Joyce!
Unknown Country
Unknown Shipment Details
Very fast reply and email update by Joyce
forward2me
Hi Tony,

Many thanks for the 5 Star review for Joyce!
Unknown Country
Unknown Shipment Details
schnelle und sehr gute Bearbeitung jedes Kaufes durch Forward2me
forward2me
Hi,

Many thanks for the 5 star review!
Greece
UPS Standard Single
DE
Their costumer service was really helpful and package are arrived on time and in perfect condition.
forward2me
Hi,
Many thanks for the 5 star review!
Unknown Country
Unknown Shipment Details
Thank you so much Regilyn from japan warehouse I had aproblem combining my packages and she solved my issuse immediately, and I would recommend forward2me if you shopping online, I don’t have any issue using it, they are so professional.
forward2me
Hi Fatma,

Many thanks for the 5 star review for Regilyn!
Unknown Country
Unknown Shipment Details
Long story short, I paid a total of €227.51 between their service, product and customs fees. When repackaging the package, which on their site was mandatory to send it, they broke it. Their support only offered me €80 refund, ridiculous! I opened a case through paypal hoping to get what's right.

Stay away from their service, they lure you with seemingly low costs and then add additional costs mandatory to ship the package to you.
forward2me
Hi Giacomo,

We received this feedback.

Upon inspection, it appears that you have received damaged items and added for the Protect+ guarantee. We have brought this matter to the attention of the courier. It's important to clarify that we did not cause the damage, as it occurred during handling by the courier you selected. Unfortunately, we have no control over how the courier handles shipments within their network.

The courier provides claim offer, and due to the protect + added, we have offered you the refund based on the declared values for your shipments. As per our Terms of Trade [https://www.forward2me.com/terms-of-trade/], specifically clause 11.3, the limits of liability at clause. The Protect+ Fee is calculated according to the declared value of the Goods and it is your responsibility to make an accurate declaration.

You have undervalued your shipment and we are offering a compensation based on the declared value.

We make every effort to ensure transparency regarding all costs related to our shipping services, including any additional fees that may be incurred. Our aim is not to lure customers but to provide clear information as outlined in our Terms of Trade and to offer solutions in cases where shipments are damaged during transit. Thank you for your understanding.

Many thanks,
Forward2me

Unknown Country
Unknown Shipment Details
I am incredibly grateful and thoroughly satisfied with the exceptional customer service I have received from Forward2me. Throughout my interaction with the team at York House, Green Lane West, Preston, PR3 1NJ, United Kingdom, particularly Aimee, I have experienced nothing but professionalism, efficiency, and genuine care for my concerns. From swiftly locating my missing parcel to providing clear instructions for its retrieval and subsequent shipping, the level of support and attention to detail exhibited by Forward2me has exceeded my expectations. Their commitment to resolving issues promptly and ensuring customer satisfaction is truly commendable. I am deeply appreciative of their efforts and am confident in recommending Forward2me to others seeking reliable and dedicated shipping solutions. To Aimee and the team, i say thank you, thank you, thank you!
forward2me
Hi,

Many thanks for the feeback.

It's wonderful to hear about your positive experience with us.

If there's anything else I can assist you with in the future, please don't hesitate to reach out.

Many thanks!
Forward2me
Unknown Country
Unknown Shipment Details
I HAVE FINALLY RESOLVED MY PROBLEMS WITH THE SERVICE PROVIDER FORWARD2ME REGARDING MY SHIPMENTS OF DANGEROUS GOODS PACKAGES. MY PROBLEMS WERE RELATED TO THE DELAYS BUT NOW EVERYTHING IS OKAY FOR ME!
THEY OFFER A GREAT SERVICE!
forward2me
Hi Giuliano,

Many thanks for the 5 star review!
Unknown Country
Unknown Shipment Details
I recently used Forward2Me for international package forwarding and had a good experience. Their customer support team, named Jane was particularly helpful. I contacted them via WhatsApp chat and received a response within a few hours. The agent was knowledgeable, resolved my issue promptly, and communicated clearly.

A standout feature is their package consolidation service, which saved me money! I would definitely recommend Forward2Me to others needing package forwarding.
forward2me
Hi Azrin,

Many thanks for the 5 star review for Jane!
Unknown Country
Unknown Shipment Details
The service is excellent, I had some questions during the process and Joyce from the support area resolved them very quickly. I definitely recommend the service, my purchase arrived perfectly at my home :)
forward2me
Hi Manuel,

Many thanks for the 5 Star review for Joyce!
Unknown Country
Unknown Shipment Details
I ordered my package with DPD and they never sent it to my adress. Therefore the package was being sent back to Forward2me. I reached out to Aimee from Forward2me department York House United Kingdom and she helped me so well! The package is now again being sent to me with UPS thanks to Aimee. Thank you so much Aimee for your great effort and service!
forward2me
Hi Jennifer,

Many thanks for the 5 star review!
Unknown Country
Unknown Shipment Details
I ordered a lava lamp of all things, for shipping to the United States. KAT was my personal shopper and handled everything quickly without any problems. KAT was terrific at communicating clearly and quickly. It was such an easy process, that I will use again for overseas purchases! John in Atlanta
forward2me
Hi John,

Many thanks for the 5 star review for Kat!
Unknown Country
Unknown Shipment Details
I would to thank Nica for her excellent customer service she resolved all my problems. I would also like to thank Honey for her assistance as well.
forward2me
Hi Jordin,

Many thanks for the 5 star review for Nica and Honey!
Unknown Country
Unknown Shipment Details
Fast and direct service and clear response by JANE, ease of application use
forward2me
Hi Nabeel,

Many thanks for the 5 star review for Jane!
United States of America
UPS Express Saver
MC
Excellent communication and does a great job of bridging a gap.
forward2me
Hi Mark,

Many thanks for the 5 star review!
Unknown Country
Unknown Shipment Details
My experience was great thanks to Jane, she was very helpful and kind!
forward2me
Hi Mary,

Many thanks for the 5 star review for Jane!
Unknown Country
Unknown Shipment Details
Great customer service. Thank you JANE and REGYLIN for kind care
forward2me
Hi Marek,

Many thanks for the 5 star review for Jane and Regilyn!
Unknown Country
Unknown Shipment Details
Received response promptly on support on my status of delivered parcel at the warehouse. The conversations with Jane were honest and very polite. I highly recommend Forward2Me.
forward2me
Hi Azrin,

Many thanks for the 5 star review for Jane!
Unknown Country
Unknown Shipment Details
Their customer service employee Jane provided me exceptional customer service! Her prompt responses and the company's overall commitment to excellent assistance made my experience smooth and satisfying.

Everything is very easy to understand and use and they help you with very effortlessly with all you questions.
forward2me
Hi Gunay,

Many thanks for the 5 star review for Jane!
Unknown Country
Unknown Shipment Details
THANK YOU for the support. Please continue the good work
forward2me
Hi Rogelio,

Many thanks for the good feedback.
Unknown Country
Unknown Shipment Details
Fast and efficient service provider, particularly want to emphasize how superior customer service was performed by Regilyn, she is a star!
forward2me
Hi Predrag,

Many thanks for the 5 star review for Regilyn!
Unknown Country
Unknown Shipment Details
We are very cooperative with customers and we can discuss shipments with them and the response comes very quickly
forward2me
Hi Ziya,

Many thanks for the 5 star review!
Unknown Country
Unknown Shipment Details
JOYCE på varehuset i USA var veldig hjelpsom med mine spørsmål og forespørsler angående kombinering av flere pakker til en (selv etter jeg hadde trykt at den første skulle pakkes og sendes)
forward2me
Hi,

Many thanks for the 5 star review for Joyce!
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