Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
04 February 2026
Unknown Shipment Details
Had something shipped from Forward2me's USA address to my address in the UK and I must say, the whole process was an absolute breeze. Logging into your profile on their site allows you to follow your package's progress from start to finish. They even include photos. As for their prices, I knew I'd be paying a bit extra, which was fine by me. They give you a selection of quite a few delivery options with varying prices. I went for DHL and I couldn't be happier. Package arrived within 2 days.
Thank you so much for sharing your experience! We’re delighted to hear that your shipment from our USA address to the UK went smoothly and that our tracking features and delivery options met your expectations.
Unverified Customer
04 February 2026
Unknown Shipment Details
Incorrect labelling of packages as "battery" and "dangerous goods" for which I am now having delays in shipping and delays in servicing my customer. The item is powered by usb cable and without any knowledge the company needs to update it's policies to reflect correct labels on products it is receiving for its customers. This is a complaint. Update 06/02026 my items have been delt with very quickly.
We're sorry about this.
We understand how frustrating this can be, especially when the item is USB-powered and does not contain a battery.
We’re pleased to hear that your items have now been dealt with very quickly, and we’re glad we were able to resolve this for you. Thank you for your patience and for giving us the opportunity to make things right.
We understand how frustrating this can be, especially when the item is USB-powered and does not contain a battery.
We’re pleased to hear that your items have now been dealt with very quickly, and we’re glad we were able to resolve this for you. Thank you for your patience and for giving us the opportunity to make things right.
Unverified Customer
04 February 2026
Unknown Shipment Details
Qualities of the chat : availibilty - politeness - kindness and efficiency.
Thanks for the 5 star review
Unverified Customer
03 February 2026
Unknown Shipment Details
She gave me the right answer with details which helped me to solve my issue
Thanks for the 5 star review
Unverified Customer
03 February 2026
Unknown Shipment Details
UPDATE (RESOLUTION):
Following my review, Forward2Me contacted me, I was informed that part of the communication gap was due to the original support agent being out of the office, and so communication resumed once another manager intervened.
I can now confirm that the full compensation has been paid, including both the value of the lost item, and the shipping cost, which was refunded separately a day afterwards after i had asked.
To be fair, part of the overall delay was due to the UPS investigation and claims process, which took time to complete before the refund could be issued. Once the claim was finalized the refund was eventually processed and paid.
While I appreciate that the matter is now resolved financially, I still believe communication during the refund process could have been clearer, particularly regarding timelines.
I have updated my rating to 4 stars, as the matter was ultimately resolved. I would consider using Forward2Me again, but I hope communication and transparency during claims can be improved in the future.
ORIGINAL REVIEW:
After waiting for two months patiently a shipment handled through Forward2Me was declared lost by UPS after a full investigation. UPS approved the claim and paid the compensation to Forward2Me. From that point onward, the responsibility was entirely on Forward2Me to release the refund to me.
That is where the problem began.
Despite the claim being closed and paid:
Forward2Me failed to issue my refund
Repeated follow-ups were ignored, Emails went unanswered, There was no clear timeline, no transparency, and no accountability,
Throughout this process, I have been nothing but polite, patient, and cordial in all communications with this company. Despite this, communication stopped entirely once the money was involved.
At this stage, Forward2Me is holding funds that do not belong to them, with no justification and no response. From a customer’s perspective, this feels indistinguishable from having money withheld without consent,
What makes this worse:
The loss was not disputed
The claim was approved
The money was already paid by UPS
Yet the customer is left chasing their own refund
This is not a logistics issue — it is a trust and ethics issue.
If you use Forward2Me, understand this clearly:
If something goes wrong and compensation is involved, you may have to fight to get your own money back.
I would strongly advise anyone considering this service to think twice.
Following my review, Forward2Me contacted me, I was informed that part of the communication gap was due to the original support agent being out of the office, and so communication resumed once another manager intervened.
I can now confirm that the full compensation has been paid, including both the value of the lost item, and the shipping cost, which was refunded separately a day afterwards after i had asked.
To be fair, part of the overall delay was due to the UPS investigation and claims process, which took time to complete before the refund could be issued. Once the claim was finalized the refund was eventually processed and paid.
While I appreciate that the matter is now resolved financially, I still believe communication during the refund process could have been clearer, particularly regarding timelines.
I have updated my rating to 4 stars, as the matter was ultimately resolved. I would consider using Forward2Me again, but I hope communication and transparency during claims can be improved in the future.
ORIGINAL REVIEW:
After waiting for two months patiently a shipment handled through Forward2Me was declared lost by UPS after a full investigation. UPS approved the claim and paid the compensation to Forward2Me. From that point onward, the responsibility was entirely on Forward2Me to release the refund to me.
That is where the problem began.
Despite the claim being closed and paid:
Forward2Me failed to issue my refund
Repeated follow-ups were ignored, Emails went unanswered, There was no clear timeline, no transparency, and no accountability,
Throughout this process, I have been nothing but polite, patient, and cordial in all communications with this company. Despite this, communication stopped entirely once the money was involved.
At this stage, Forward2Me is holding funds that do not belong to them, with no justification and no response. From a customer’s perspective, this feels indistinguishable from having money withheld without consent,
What makes this worse:
The loss was not disputed
The claim was approved
The money was already paid by UPS
Yet the customer is left chasing their own refund
This is not a logistics issue — it is a trust and ethics issue.
If you use Forward2Me, understand this clearly:
If something goes wrong and compensation is involved, you may have to fight to get your own money back.
I would strongly advise anyone considering this service to think twice.
Unverified Customer
03 February 2026
Unknown Shipment Details
I had a really great experience with forward2me. I love a makeup foundation that is only sold on a UK site that won’t ship to the US. I was able to easily purchase several bottles and have forward2me ship them to me. It was easy and so quick. I highly recommend.
Thank you so much for your wonderful feedback! We’re glad to hear that you had a great experience using forward2me and that we could help you get the foundation you love.
Unverified Customer
03 February 2026
Unknown Shipment Details
Agent solved my problem really fast and competent, very good customer service! Also I am happy in general with the company I have used it for shipping before it's fantastic! They have many options they don't charge you excessively for everything, they genuinely give you a good shipping experience!
Thank you so much for taking the time to share such positive feedback! We’re really happy to hear that our agent was able to solve your problem quickly and competently—great customer service is something we truly care about.
Unverified Customer
03 February 2026
Unknown Shipment Details
I want to start by saying that when they repacked my shipment from eBay, they packed it very well, maybe even excessively (not even considering the item was purchased broken). My frustration is from details mentioned in other reviews, which seem to still exist, but now have a higher rating?
My biggest issue is the pricing. Initially the shipping estimate was fairly low, but throughout the process the price kept increasing. My package arrived at their warehouse and I received the free single photo, which was useless. It was blurry and only showed the shipping label and a part of the box. You have to pay extra for more photos. Then I was notified it had to be repacked for a $3 fee. In the details as to why it had to be repacked, it was blank. They gave a blurry photo and no explanation; I don't like this 'trust me bro' kind of service. Also, the shipping estimate before repacking was a range of $48-$52, but when it came time to pay to ship, now it's $61. To make it all even more frustrating, I find the website to be very confusing. I never seem to find what I'm looking for on the first or second try. This last point may be a 'me' problem, but I tried this service because they operate in countries I frequently buy from, and I never had these problems with Amazon, eBay, Buyee, or Stackry when using them to import goods. It feels like they just started operating, yet they've been around for years and have tons of reviews.
I would also like to note that Apple Pay is supposedly supported, but mine didn't work. Nothing happened. It just showed the payment was in progress for about 5 days. I messaged support and they responded in 2 days to tell me to just cancel the payment and try again, but I didn't try Apple Pay the second time. There were also delays at the U.S. shipping center, but there are warnings that it's still being set up as a new location, so maybe the payment and delays are due to that. I am giving them a pass on that.
In the end the price changing repeatedly, and no option to use my own discretion for repacking, leave me not wanting to use this service again. I had hopes that the other reviews were flukes, or that they were trying to ship something hazardous, but no, it was just a terrible experience. My item was purchased broken, so there was zero need to repack it, not that they ever provided any proof that the original packaging was poor anyway. In the end the shipping and fees (I'm not including customs duties in any comparisons) were comparable to the other services I use, just with more frustration.
My biggest issue is the pricing. Initially the shipping estimate was fairly low, but throughout the process the price kept increasing. My package arrived at their warehouse and I received the free single photo, which was useless. It was blurry and only showed the shipping label and a part of the box. You have to pay extra for more photos. Then I was notified it had to be repacked for a $3 fee. In the details as to why it had to be repacked, it was blank. They gave a blurry photo and no explanation; I don't like this 'trust me bro' kind of service. Also, the shipping estimate before repacking was a range of $48-$52, but when it came time to pay to ship, now it's $61. To make it all even more frustrating, I find the website to be very confusing. I never seem to find what I'm looking for on the first or second try. This last point may be a 'me' problem, but I tried this service because they operate in countries I frequently buy from, and I never had these problems with Amazon, eBay, Buyee, or Stackry when using them to import goods. It feels like they just started operating, yet they've been around for years and have tons of reviews.
I would also like to note that Apple Pay is supposedly supported, but mine didn't work. Nothing happened. It just showed the payment was in progress for about 5 days. I messaged support and they responded in 2 days to tell me to just cancel the payment and try again, but I didn't try Apple Pay the second time. There were also delays at the U.S. shipping center, but there are warnings that it's still being set up as a new location, so maybe the payment and delays are due to that. I am giving them a pass on that.
In the end the price changing repeatedly, and no option to use my own discretion for repacking, leave me not wanting to use this service again. I had hopes that the other reviews were flukes, or that they were trying to ship something hazardous, but no, it was just a terrible experience. My item was purchased broken, so there was zero need to repack it, not that they ever provided any proof that the original packaging was poor anyway. In the end the shipping and fees (I'm not including customs duties in any comparisons) were comparable to the other services I use, just with more frustration.
Thank you for providing us with your feedback.
At Forward2me, our commitment is to make sure your shipping process is seamless, clear, and stress-free.
We provide a price match service to ensure you receive the greatest value for your investment. If you find another provider offering a lower price for the same service, our Price Match Guarantee ensures we'll match it. Simply provide us with the details, and we'll handle everything else. Discover more about this offering at https://www.forward2me.com/price-match-guarantee/
Warm regards,
At Forward2me, our commitment is to make sure your shipping process is seamless, clear, and stress-free.
We provide a price match service to ensure you receive the greatest value for your investment. If you find another provider offering a lower price for the same service, our Price Match Guarantee ensures we'll match it. Simply provide us with the details, and we'll handle everything else. Discover more about this offering at https://www.forward2me.com/price-match-guarantee/
Warm regards,
Unverified Customer
02 February 2026
Unknown Shipment Details
Hi
The technician was timely responding the question and helped right to get to the solution
Thank you a lot
The technician was timely responding the question and helped right to get to the solution
Thank you a lot
Thank you for your kind feedback!
Unverified Customer
02 February 2026
Unknown Shipment Details
I made a mistake with my shipment, and Joyce from the German warehouse was patient, super helpful and helped resolve my issue in the best way possible, going above and beyond!
When MyGermany were purchased by Forward2Me I feared the level of service would decline, but it only went up! I’m super pleased and will absolutely use this service in the future (hopefully without making silly mistakes this time)!
When MyGermany were purchased by Forward2Me I feared the level of service would decline, but it only went up! I’m super pleased and will absolutely use this service in the future (hopefully without making silly mistakes this time)!
Thank you so much for your wonderful feedback! We’re glad to hear that Joyce could assist you patiently and effectively, and that your experience with Forward2Me exceeded your expectations.
Unverified Customer
31 January 2026
Unknown Shipment Details
Nach meiner Rezensionn vom 21.01.2026 und der nun erstatteten Versandkosten von Seiten Forward2me, kann ich meine Beurteilung dezidieren. Natürlich ist es gut wenn nachträglich die Versandkosten erstattet werden, keine Frage, aber das ist ja nicht Sinn einer Geschäftsbeziehung. Ich möchte von vornherein transparente Geschäftspraktiken und seriöse Zollberechnungen. Ein eigenmächtiges Umpacken ist ebenfalls so unnötig wenn original verpackt und in Ordnung, wie Zollgebühren obwohl vom Empfängerland gar keine erhoben werden. Un ddarauf noch eine saftige Bearbeitungspauschale von 5 Pfund. Ich würde mir wünschen das dies in Zukunft unterlassen wird und solche Berechnungen auch nur bei Notwendigkeit stattfinden. Ansonsten kann man gleich mit DHL üder anderen versenden, in Summe ist das dann das Gleiche. Ich bin gespannt wie es in Zukunft gehandhabt wird.
Unverified Customer
30 January 2026
Unknown Shipment Details
Had a package sent to their Japan warehouse. Had an issue keeping my package from being shipped to me. Aimee was very helpful and resolved the issue within 2 business days.
Thank you for your 5-star review!
We appreciate your business with us.
^NB
We appreciate your business with us.
^NB
Unverified Customer
30 January 2026
Unknown Shipment Details
Aimee was courteous, prompt and efficient. Always a pleasure to deal with.
Thank you for your 5-star review!
We appreciate your business with us.
^NB
We appreciate your business with us.
^NB
Unverified Customer
30 January 2026
Unknown Shipment Details
I have very positive experience with forward2me.com. Their recent takeover of "mygermany.com" was very organized and carefully performed. All of my packages are in and processed accordingly. Relentless customer support and effort is to thank. Assuring personal answered all my questions and guided me carefully on the new platform.
Thank you so much for your kind words! We’re glad to hear that your experience with Forward2me.com, including the transition from MyGermany.com, has been smooth and positive. It’s wonderful to know that our team, and Assuring in particular, was able to guide you and answer all your questions. Your feedback truly motivates us to keep providing the best service possible!
Unverified Customer
30 January 2026
Unknown Shipment Details
Following this issue, I was contacted by Lee from forward2me, and I was able to receive a refund.
I am sincerely grateful that the company listened to customer feedback and that the CEO himself responded promptly and took action.
In addition, the shipping cost for my first shipment with forward2me was about two thirds of what I used to pay when using myGermany. I have not received the parcel yet, but it is expected to arrive within the next few days, and I am very much looking forward to it.
↓↓The review below was my original post, shared for reference to explain what initially happened.↓↓
⁼⁼⁼⁼⁼⁼⁼⁼⁼⁼⁼⁼⁼⁼⁼⁼⁼⁼⁼⁼⁼⁼⁼⁼
I purchased many items on eBay and had them shipped to my Forward2me address. The address was correct, and none of the parcels contained dangerous or prohibited items. Nevertheless, Forward2me refused to accept the deliveries, and the parcels were returned to the sellers marked as “refused by recipient.”
On eBay, a refusal is treated as a completed delivery, which means buyers are not eligible for refunds. As a result, I lost a significant amount of money even though I did nothing wrong. Despite this, Forward2me has made it clear that they will not provide any compensation.
A parcel forwarding company exists for one purpose: to receive parcels on behalf of customers. If a company refuses to accept deliveries without a valid reason and then takes no responsibility for the consequences, its entire service model is fundamentally flawed.
A forwarding company that does not take responsibility for receiving parcels cannot be considered reliable. I strongly advise others to think very carefully before using this service.
I am sincerely grateful that the company listened to customer feedback and that the CEO himself responded promptly and took action.
In addition, the shipping cost for my first shipment with forward2me was about two thirds of what I used to pay when using myGermany. I have not received the parcel yet, but it is expected to arrive within the next few days, and I am very much looking forward to it.
↓↓The review below was my original post, shared for reference to explain what initially happened.↓↓
⁼⁼⁼⁼⁼⁼⁼⁼⁼⁼⁼⁼⁼⁼⁼⁼⁼⁼⁼⁼⁼⁼⁼⁼
I purchased many items on eBay and had them shipped to my Forward2me address. The address was correct, and none of the parcels contained dangerous or prohibited items. Nevertheless, Forward2me refused to accept the deliveries, and the parcels were returned to the sellers marked as “refused by recipient.”
On eBay, a refusal is treated as a completed delivery, which means buyers are not eligible for refunds. As a result, I lost a significant amount of money even though I did nothing wrong. Despite this, Forward2me has made it clear that they will not provide any compensation.
A parcel forwarding company exists for one purpose: to receive parcels on behalf of customers. If a company refuses to accept deliveries without a valid reason and then takes no responsibility for the consequences, its entire service model is fundamentally flawed.
A forwarding company that does not take responsibility for receiving parcels cannot be considered reliable. I strongly advise others to think very carefully before using this service.
Unverified Customer
30 January 2026
Unknown Shipment Details
Great experience, fantastic service, especially Joyce at the warehouse in Preston UK, always take their time to help and assist, very thankful for them! Highly recommended!
Thank you so much for your wonderful feedback! We’re delighted to hear about your great experience and are especially glad Joyce at our Preston warehouse was able to provide such helpful support. Your kind words mean a lot to our team, and we truly appreciate your recommendation!
Unverified Customer
30 January 2026
Unknown Shipment Details
I was able to resolve the issue I experienced with a lost package that had not arrived at the US warehouse smoothly thanks to Ms. Honey Angela Vicente. I would like to thank the entire forward2me team.
Thank you for sharing your experience! We’re so glad to hear that Ms. Honey Angela Vicente was able to assist you and that your issue with the lost package was resolved smoothly. Your kind words mean a lot, and we’ll be sure to share them with the entire Forward2me team!
Unverified Customer
30 January 2026
Unknown Shipment Details
I had quiet a lot of Problems with the Shopping company.
But Joyce solvent all of it.
It was 5* and I hope that now my parcel will arrive.
Thank you Joyce
But Joyce solvent all of it.
It was 5* and I hope that now my parcel will arrive.
Thank you Joyce
Thank you for your feedback! We’re delighted to hear that Joyce was able to resolve all the issues you experienced. We truly appreciate your patience and trust, and we hope your parcel arrives smoothly. Joyce and the entire team are grateful for your kind words!
Unverified Customer
29 January 2026
Unknown Shipment Details
I purchased some goods from eBay UK. Unfortunately, the items were too unsafe to ship to the US. Forward2me customer service was very helpful in my case. Special thanks to JOYCE who made the process very easy. She was very accommodating, informative, and pleasant to communicate with. I hope to use Forward2me in the future for international shipping.
Thank you for your feedback! We’re glad to hear that Joyce was able to make the process smooth and easy for you. It’s wonderful to know our customer service was helpful and accommodating, even in a tricky situation. We look forward to assisting you with your international shipping needs in the future!
Unverified Customer
29 January 2026
Unknown Shipment Details
Thank you! Even though a hard request, everything was solved perfectly. Thx
Thank you for the 5 star review :)
Unverified Customer
29 January 2026
Unknown Shipment Details
Excellent support from Aimee at my address in Germany. I am very grateful for all the promptness, attention, and willingness to help me with my questions. Aimee truly exceeded my expectations. Congratulations!
Thank you so much for your kind words!
Unverified Customer
28 January 2026
Unknown Shipment Details
It’s the second time I used their service, the package arrived to France super fast. They wanted to “optimise” my package for additional fees which was not necessary at all, so check yourself before approving. Overall I’m satisfied.
Many thanks for the 5 star review. 😊
Unverified Customer
28 January 2026
Unknown Shipment Details
Jhe from the Germany Warehouse was able to solve my issue immediately. Customer service was excellent.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jhe❤️
Unverified Customer
27 January 2026
Unknown Shipment Details
Good customer service
Many thanks for the 5 star review. 😊
Unverified Customer
27 January 2026
Unknown Shipment Details
I was get answer to my question from your employee Aimee who help me with my case that I have. Problem was started when my data and package was moving from mygermany.com to forward2me in warehouse in Germany and with assistance of Aimee my problem was solved. Main problem was damage goods from seller.Once again thanks and good to have person from trust and help on your side with other clients.
Thank you for sharing your experience with us and 5 star review for Aimee
Unverified Customer
27 January 2026
Unknown Shipment Details
⭐⭐⭐⭐⭐
I had an excellent experience with Forward2Me. They helped me resolve my problem incredibly quickly, and the customer service was outstanding. Kaye from the Forward2Me USA center answered me instantly and was professional, kind, and extremely helpful. Thanks to her, everything was solved smoothly and without stress.
I had an excellent experience with Forward2Me. They helped me resolve my problem incredibly quickly, and the customer service was outstanding. Kaye from the Forward2Me USA center answered me instantly and was professional, kind, and extremely helpful. Thanks to her, everything was solved smoothly and without stress.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Kaye❤️
Elizabeth Metcalf
27 January 2026
FedEx International Priority
EM
Shipped to me from a country that wouldn’t ship to US. I’d been looking for this item for years and was so glad to find it on eBay UK. Quick response to any questions I had. Very helpful and fast shipping once package was receive at facility.
Many thanks for the 5 star review. 😊
Paul Voller
27 January 2026
FedEx International Economy
PV
Very efficient and value for money, highly recommend
Many thanks for the 5 star review. 😊
Unverified Customer
26 January 2026
Unknown Shipment Details
Unparalleled customer service. A company poorly packaged books the first go around so I was paranoid when the replacements arrived to the forward2me warehouse. I reached out and they took every step to make sure they were well packaged and provided me photos. And this was all after it had already been combined/repacked. It was truly above and beyond
Many thanks for the 5 star review. 😊
Unverified Customer
26 January 2026
Unknown Shipment Details
I used the German service and needed assistance. Thanks to Kaye from the Forward2me team, I easily solved all my problems!! 🔝🔝🔝🔝🔝
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Kaye❤️
Unverified Customer
24 January 2026
Unknown Shipment Details
Honey was very supportive and clear through the whole process. Thank you and I hope you and your team keep in charge of the packages I monthly receive from US.
Thank you so much for your kind words! We’re glad to hear that Honey was supportive and clear throughout the process.
Happy Customer
23 January 2026
FedEx International Economy
HC
What I loved about this experience is that although each purchase required several steps, there was always someone available whom I could contact via email and receive a quick response. I love my items of clothing, and I will shop with forward2me again soon.
Thank you so much for your wonderful feedback! 😊
We’re delighted you love your clothing items, and we can’t wait to welcome you back to shop with Forward2Me again soon!
We’re delighted you love your clothing items, and we can’t wait to welcome you back to shop with Forward2Me again soon!
Unverified Customer
23 January 2026
Unknown Shipment Details
Jhe has been truly helpful and the replies were very quick as well!! Thank you for the help!!
Thank you for your kind words! We’re glad to hear that Jhe was able to help and that you received quick responses. Your feedback is greatly appreciated, and we’ll be sure to pass it on!
Unverified Customer
23 January 2026
Unknown Shipment Details
Really great customer service with the Germany warehouse. I had a Big concern about a shipment and Nica and Adam took care of it. They found a great solution to my shipment issue. I directly spoke to Nica, very professional and friendly. Thank you again!
Thank you so much for your kind words! 😊
We’re really glad to hear that our Germany warehouse team was able to help you. Nica and Adam are thrilled to know they could resolve your shipment concern and provide a solution that worked for you.
We’re really glad to hear that our Germany warehouse team was able to help you. Nica and Adam are thrilled to know they could resolve your shipment concern and provide a solution that worked for you.
Unverified Customer
23 January 2026
Unknown Shipment Details
I had a parcel delivered to myGermany parcel forwarder right before they started to migrate to Forward2me. The price in my case rose significantly, but Aimee from Germany warehouse solved this issue by offering a decent discount, which made the price close to the one I initially expected. I'm satisfied with the service provided.
Thank you for your 5-star review for Aimee!
We are pleased to have served you.
^NB
We are pleased to have served you.
^NB
Unverified Customer
22 January 2026
Unknown Shipment Details
A phone call with Aimee solved all problems in the transition of my MyGermany account to Forward2me. Well done. It was an excellent handling.
Thank you so much for your message. We’re delighted to hear that Aimee was able to resolve everything smoothly during the transition of your MyGermany account to Forward2me.
Mazen
22 January 2026
DHL Express Worldwide
M
The best Forward parcel company
Thank you so much for the 5 star review :)
Unverified Customer
22 January 2026
Unknown Shipment Details
Customer service is shocking. Major delays in replaying to emails. No cooperation. They arent even reading emails or trying to find a resolution.
They are holding a massively delayed package for me in Germany. They will not ship it to me or return to the sender so far. Waiting since Sunday for customer support to get back to me.
Update: after submitting a negative review I was contacted by Amie she was really helpfull with solving the issue. She got it sorted very quickly and my shipment was forwarded without cost.
However when I tried to forward shipment from my profile on forward2me my only option was dhl express. However I was advised that the only suitable provider to carry my parcel containing prescription medication would be fedex. Shipping rates vere very high if I was to forward similar shipment in the future. This was within the eu.
I am glad my issue was sloved but I dont think Id be able to reach a solution if I didnt post negative review first.
They are holding a massively delayed package for me in Germany. They will not ship it to me or return to the sender so far. Waiting since Sunday for customer support to get back to me.
Update: after submitting a negative review I was contacted by Amie she was really helpfull with solving the issue. She got it sorted very quickly and my shipment was forwarded without cost.
However when I tried to forward shipment from my profile on forward2me my only option was dhl express. However I was advised that the only suitable provider to carry my parcel containing prescription medication would be fedex. Shipping rates vere very high if I was to forward similar shipment in the future. This was within the eu.
I am glad my issue was sloved but I dont think Id be able to reach a solution if I didnt post negative review first.
Thank you for your feedback.
We are currently dealing with significant backlogs, which have contributed to the delays you have experienced. Our team has already addressed your concerns via email.
We appreciate you taking the time to raise these issues and thank you for your patience during this period.
We are currently dealing with significant backlogs, which have contributed to the delays you have experienced. Our team has already addressed your concerns via email.
We appreciate you taking the time to raise these issues and thank you for your patience during this period.
Sebastian Botero Isaza
21 January 2026
FedEx International Priority
SBI
Was excellent, very quick and everything well packaged
Thanks for the 5 star review.
Unverified Customer
21 January 2026
Unknown Shipment Details
Amazing company! They’re perfect, very fast and very helpful! And many thanks to Jhe from UK division for solving everything instantly ❤️
Thank you so much for the 5 star review for Jhe :)
angela givon
21 January 2026
FedEx International Economy
AG
Always very helpful, and they respond quickly. A+++
Thank you for the 5 star review. :)
Unverified Customer
21 January 2026
Unknown Shipment Details
Quick communication from Aimee at USA division, rapidly addressed the issue and offered an acceptable solution. Great support.
Shipment # US-61-1768976617683898
Shipment # US-61-1768976617683898
Thank you for your feedback and for taking the time to share your experience. We’re glad to hear that Aimee from our USA division was able to communicate quickly and resolve the issue with an acceptable solution. We appreciate your kind words and are always here to help.
Unverified Customer
20 January 2026
Unknown Shipment Details
Leider wird mit Preisen geworben die sich dann mehr als verdoppeln, da auch gut verpackte Waren angeblich neu verpackt werden müssen, dann werden horrende Zölle plus 5 Pfund Bearbeitungsgebühren erhoben, obwohl Artikel zum Bsp. eigentlich zollfrei im Zielland sind. Aus meiner Sicht einfach Betrug, da zu dem endgültigen Preis auch andere Anbieter geliefert hätten nur in viel kürzerer Zeit. Mein Paket ist seit 5 Tagen bezahlt, bewegt sich aber kein Stück von forward2me weg. Also Vorsicht!
Hi Volodymyr,
Thank you for reaching out. We’ve already sent an email regarding this issue.
Please note that we are currently experiencing a backlog, and our typical response time is 2–3 business days.
We appreciate your patience.
Thank you for reaching out. We’ve already sent an email regarding this issue.
Please note that we are currently experiencing a backlog, and our typical response time is 2–3 business days.
We appreciate your patience.
Unverified Customer
20 January 2026
Unknown Shipment Details
I value customer service representatives to take the time and guide you through the proces, work out issues and answer questions as clear as possible. In that regard I had a great experience with Forward2me. Friendly, patient and helpful.
The only downside is because we're in a different timezones I have to be patient for an answer. But that's nobody's fault.
The only downside is because we're in a different timezones I have to be patient for an answer. But that's nobody's fault.
We truly appreciate your recognition of our customer service team — it means a lot to hear that you found our support friendly, patient, and helpful.
We understand that timezone differences can sometimes cause delays in response, and we really appreciate your patience and understanding. We’re always working to improve our response times and provide the best possible support, regardless of location.
Thanks again for choosing Forward2Me, and we’re here whenever you need us.
We understand that timezone differences can sometimes cause delays in response, and we really appreciate your patience and understanding. We’re always working to improve our response times and provide the best possible support, regardless of location.
Thanks again for choosing Forward2Me, and we’re here whenever you need us.
Unverified Customer
20 January 2026
Unknown Shipment Details
TL;DR: F2ME customer service only has email; the phone will never connect to anyone, and they will never call back. CS just tries to close tickets without actually doing anything. You have to contact them manually about every step, like just to locate your package. The company is super slow, and their combine and repacking service has a huge backlog while they also charge you for it. Due to their merge with myGermany, don't use them now as they have a huge backlog.
I'd like to share my experience with Forward2Me and myGermany as well. After reading several reviews, I went with myGermany and had a successful purchase and warehouse storage with them. Then I also had another purchase, but on the same day, I received an email from them about merging with Forward2me on the 19th of December, and so myGermany stopped working.
Both of their customer services are email only. If you try to call them, they will never connect you to anyone and won't call you back as it's their offered option. If you message them on Instagram, they will answer via email. After emailing and trying to call both CS, one of them was kind enough to inform me that the movement of packages from myGermany would start around the 8th of January. It did not happen.
I asked both customer services multiple times about my packages, and nobody was able to provide any information. F2ME said they would place my package info on my account. It didn't happen.
After days of waiting, I ended up putting them up manually.
After more days of waiting, I reported one of the packages as missing because not even myGermany registered it, and I was panicking.
After the report, they found one of the packages. After days of waiting, I reported the other package, and then one day later they found that one.
Basically, they never found and placed anything by themselves. I had to raise awareness each time. Then the second package was stuck in the processing phase for two days, so I couldn't ship it. I had to ask them again to do something with it because I was just visiting Europe.
Then I couldn't combine my packages because they had a queue of 155 packages, and in 6 hours it grew to 211. I also read reviews saying that their combine and repacking service resulted in them having to pay an additional $80. I wanted to ship my packages to Hungary. Their address form was requesting a Hungarian Tax ID (like for what? As an individual, what if I am a tourist or student here?) while I was shipping from a German warehouse to an EU state address. I raised this issue to their CS, and first they were acting like I was stupid, so I sent the screenshot of the issue. Then another CS agent responded to me about paid duties, which was totally not relevant to my case. Again, Hungary is an EU member state, and from Germany to Hungary, there are no duties. Basically, you can't really be a tourist and ship your package there due to their slow pace and requesting a local tax ID. The company has no idea about EU member states, and even their FAQ acts like some EU states are different than others.
Moreover, I found it interesting that they actually ship from Poland and not from Germany, as UPS picked my packages up there.
Basically, each step with them was like pulling teeth. Thanks to this slowness, I lost my right to return one of the orders and so I just lost 180 euros.
I find it very unprofessional to do the merge this slowly as they were doing it for almost a month. I understand that you think that I am spoiled, but I purchased my items to the myGermany warehouse with the promise of receiving them in a few days as I was just visiting Hungary. While F2ME is a company, they knew about the merge months in advance, and I actually paid for this service; they weren't doing a favor to me like a friend.
I'd like to share my experience with Forward2Me and myGermany as well. After reading several reviews, I went with myGermany and had a successful purchase and warehouse storage with them. Then I also had another purchase, but on the same day, I received an email from them about merging with Forward2me on the 19th of December, and so myGermany stopped working.
Both of their customer services are email only. If you try to call them, they will never connect you to anyone and won't call you back as it's their offered option. If you message them on Instagram, they will answer via email. After emailing and trying to call both CS, one of them was kind enough to inform me that the movement of packages from myGermany would start around the 8th of January. It did not happen.
I asked both customer services multiple times about my packages, and nobody was able to provide any information. F2ME said they would place my package info on my account. It didn't happen.
After days of waiting, I ended up putting them up manually.
After more days of waiting, I reported one of the packages as missing because not even myGermany registered it, and I was panicking.
After the report, they found one of the packages. After days of waiting, I reported the other package, and then one day later they found that one.
Basically, they never found and placed anything by themselves. I had to raise awareness each time. Then the second package was stuck in the processing phase for two days, so I couldn't ship it. I had to ask them again to do something with it because I was just visiting Europe.
Then I couldn't combine my packages because they had a queue of 155 packages, and in 6 hours it grew to 211. I also read reviews saying that their combine and repacking service resulted in them having to pay an additional $80. I wanted to ship my packages to Hungary. Their address form was requesting a Hungarian Tax ID (like for what? As an individual, what if I am a tourist or student here?) while I was shipping from a German warehouse to an EU state address. I raised this issue to their CS, and first they were acting like I was stupid, so I sent the screenshot of the issue. Then another CS agent responded to me about paid duties, which was totally not relevant to my case. Again, Hungary is an EU member state, and from Germany to Hungary, there are no duties. Basically, you can't really be a tourist and ship your package there due to their slow pace and requesting a local tax ID. The company has no idea about EU member states, and even their FAQ acts like some EU states are different than others.
Moreover, I found it interesting that they actually ship from Poland and not from Germany, as UPS picked my packages up there.
Basically, each step with them was like pulling teeth. Thanks to this slowness, I lost my right to return one of the orders and so I just lost 180 euros.
I find it very unprofessional to do the merge this slowly as they were doing it for almost a month. I understand that you think that I am spoiled, but I purchased my items to the myGermany warehouse with the promise of receiving them in a few days as I was just visiting Hungary. While F2ME is a company, they knew about the merge months in advance, and I actually paid for this service; they weren't doing a favor to me like a friend.
Naomi
20 January 2026
FedEx International Priority
N
Never had any issues with MyGermany then Forward2Me took over the first few parcels were a little slower to be actioned probably due to workload. Since then parcels are a lot quicker and I’ve received good shipping rates mainly from ups which works out a bit cheaper for me.
Thank you for the feedback.
Forward2Me was approached by the MyGermany owners and agreed to acquire certain assets in order to prevent an immediate service collapse and maintain continuity for customers. By definition, this differs from a planned, structured migration.
Since the transition, we have been dealing with significant backlogs
Our team already address your concerns via email.
We appreciate you taking the time to flag these issues and your patience during this period.
Forward2Me was approached by the MyGermany owners and agreed to acquire certain assets in order to prevent an immediate service collapse and maintain continuity for customers. By definition, this differs from a planned, structured migration.
Since the transition, we have been dealing with significant backlogs
Our team already address your concerns via email.
We appreciate you taking the time to flag these issues and your patience during this period.
Davut Daglioglu
20 January 2026
UPS Express Saver
DD
Easy to use, best one for package forwarding
Thanks so much for the feedback! 😊
We’re glad to hear you found our service easy to use and the best option for package forwarding.
We’re glad to hear you found our service easy to use and the best option for package forwarding.
Elizabeth G
20 January 2026
FedEx Connect Plus
EG
My packages always come repackaged very well (I pay for the repackage for added safety) and in a timely manner. Couldn’t be happier with this service. Will continue to use for the long term.
Thank you so much for your kind words! We’re delighted to hear that your packages are arriving repackaged safely and on time. We truly appreciate your trust and continued support. We look forward to serving you for many years to come! 😊
Chani Wolhendler
20 January 2026
UPS Worldwide Expedited
CW
It was a very smooth transaction getting an item shipped to a spot in the UK and then having it shipped to me in the US
Thank you for your 5-star review!
We appreciate your business with us.
^NB
We appreciate your business with us.
^NB
Unverified Customer
19 January 2026
Unknown Shipment Details
Many questions following the My germany Forward2me transition. Aimee was there to answer my many questions very quickly and professionally. Couldn't have been more helpful .Good to know my purchases are in safe hands. Thank you for a first class service. 😊
Thank you for leaving a 5-star review for Aimee!
We're pleased to assist you in all of your queries.
^NB
We're pleased to assist you in all of your queries.
^NB