Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Eddie Page
27 May 2026
UPS Express Saver
Lena Tatehata
27 May 2026
FedEx Connect Plus
LT
Amazing on time
Thank you for your kind feedback. We’re delighted to hear your shipment arrived on time and that you had a great experience with our service. We truly appreciate your support and look forward to assisting you again in the future.
Unverified Customer
26 May 2026
Unknown Shipment Details
Such an easy company to facilitate an order from the States to the UK. Clear information, as long as you do all the bits you need to do, like adding your invoice, this service is perfect. Once they revived the original shipment took around three days for delivery.
Joyce at the Wilmington warehouse was fantastic. Very helpful when I needed to add some details for my delivery.
All in I would definitely recommend
Joyce at the Wilmington warehouse was fantastic. Very helpful when I needed to add some details for my delivery.
All in I would definitely recommend
Thank you so much for your kind review and recommendation.
We’re really pleased to hear that you found the process easy and
that the information provided helped make your shipment from the US to the UK straightforward. It’s great to know everything arrived quickly once dispatched.
We’re really pleased to hear that you found the process easy and
that the information provided helped make your shipment from the US to the UK straightforward. It’s great to know everything arrived quickly once dispatched.
Unverified Customer
25 May 2026
Unknown Shipment Details
I have ordered a glass door from IKEA Germany, because it was not available in my country. I hoped this mail forwarding company will help me. It was shipped via DHL Gemany to the German warehouse. DHL and IKEA marked the package as delivered, Forward2me still does not have it listed on my account. 5 business days later. I filed a missing package claim, someone who did not introduce themselves from the company answered that the package was delivered and I should be patient. OK.
A few days later, still nothing. I wrote the customer service directly and they answered that my package was returned to sender??? No help offered, no explanation, no DHL tracking back to IKEA, it is still marked as delivered. IKEA did not receive any return. Where is my package???
A few days later, still nothing. I wrote the customer service directly and they answered that my package was returned to sender??? No help offered, no explanation, no DHL tracking back to IKEA, it is still marked as delivered. IKEA did not receive any return. Where is my package???
Thank you for your updated review.
We can see from our records that DHL returned the parcel to the sender as they were unable to properly identify the delivery address, which we appreciate has been frustrating.
We understand you have now been in contact with the seller, and they are arranging a replacement shipment to the correct address.
If you need any further assistance from our side, please don’t hesitate to reach out to our Customer Experience team.
We can see from our records that DHL returned the parcel to the sender as they were unable to properly identify the delivery address, which we appreciate has been frustrating.
We understand you have now been in contact with the seller, and they are arranging a replacement shipment to the correct address.
If you need any further assistance from our side, please don’t hesitate to reach out to our Customer Experience team.
Unverified Customer
24 May 2026
Unknown Shipment Details
This company acquired MyGermany and my account with MyGermany was migrated turning my account into a mess after migration. Since I’ve never used Forward2me it became clear that even shipping a small package, I had to reach out and beg Forward2me to ship it. This small package shipped but never reached me. Labeling provided by Forward2me, according to UPS, was inconsistent and not cleared by destination country customs although all required information was available in my account's profile with Forward2me. So, package shipped by Forward2me gets to the destination country but never clears customs due to missing tax id information. Worse, you reach out to Forward2me customer services, and they blame you instead themselves for the mistake. Hence, package ends up sent back to Forward2me by destination customs and you lose money, package and time. So, my advice is to think twice after shipping anything from Forward2me.
We are very sorry to read about your experience and fully understand your frustration.
We acknowledge that the migration from MyGermany to Forward2me has not been as smooth as it should have been for some customers, and we regret the difficulties you experienced with account verification, consolidation, and the shipping process.
We are currently reviewing your shipment with our export team and the courier to help resolve the customs clearance issue as quickly as possible. We are also arranging for the commercial invoice documentation to be translated and resubmitted to assist with export clearance.
We appreciate you bringing these concerns to our attention, as this feedback is important in helping us improve both our systems and customer experience. A member of our management team will also contact you directly to work towards a resolution.
We acknowledge that the migration from MyGermany to Forward2me has not been as smooth as it should have been for some customers, and we regret the difficulties you experienced with account verification, consolidation, and the shipping process.
We are currently reviewing your shipment with our export team and the courier to help resolve the customs clearance issue as quickly as possible. We are also arranging for the commercial invoice documentation to be translated and resubmitted to assist with export clearance.
We appreciate you bringing these concerns to our attention, as this feedback is important in helping us improve both our systems and customer experience. A member of our management team will also contact you directly to work towards a resolution.
Unverified Customer
24 May 2026
Unknown Shipment Details
I had a problem and the assistant Rose from the USA warehouse was very quick to respond and clarify all my doubts. Very satisfied with the service. Thank you
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Rose❤️
Unverified Customer
22 May 2026
Unknown Shipment Details
This is a great company. I had my doubts. I was trying to figure out how to get a package from the UK to the US. I checked with AI and AI suggested them. I tried it and it’s been nothing but a miracle. Thank you Rose & Nica! My package got stopped in customs, and they supplied the proper paperwork and walked me through it every step of the way. It’s was definitely worth it and I’d use them again!
Thank you for sharing your experience with us. We understand that using a forwarding service for the first time can feel uncertain, so we’re delighted to hear that Rose and Nica were able to support you throughout the process.
Customs delays can be stressful, and we’re pleased the team could help provide the required paperwork and guide you every step of the way. We truly appreciate your trust and look forward to assisting you again in the future.
Customs delays can be stressful, and we’re pleased the team could help provide the required paperwork and guide you every step of the way. We truly appreciate your trust and look forward to assisting you again in the future.
Unverified Customer
22 May 2026
Unknown Shipment Details
Customer service was very helpful and quick to assist me with a lost package. NICA from the USA warehouse did a great job.
Thank you for taking the time to share your feedback. We’re pleased to hear that our Customer Experience team was able to assist you quickly with your lost package. I will be sure to pass your kind comments on to Nica and the USA warehouse team. We truly appreciate your support.
Unverified Customer
22 May 2026
Unknown Shipment Details
It's been hell using this service lately, too much hassle to ship anything.
Won't use it anymore.
Won't use it anymore.
Thank you for your feedback, and I’m sorry to hear you’ve had a frustrating experience.
We are currently reviewing your shipment to understand what happened and ensure everything has been handled correctly. I will be reaching out to you directly so we can go through this in detail and resolve it for you.
We are currently reviewing your shipment to understand what happened and ensure everything has been handled correctly. I will be reaching out to you directly so we can go through this in detail and resolve it for you.
Unverified Customer
22 May 2026
Unknown Shipment Details
I accedently put the old warehouse address on the order.
Jamie from customer service was so helpful and she found the parcel and organized the forwarding to the new facility in Wilmington, Delaware.
Jamie from customer service was so helpful and she found the parcel and organized the forwarding to the new facility in Wilmington, Delaware.
Thank you for your kind feedback. We’re really pleased to hear Jamie was able to help resolve this quickly and get your parcel redirected to the correct facility. We appreciate you taking the time to share your experience and are glad everything was sorted for you.
Unverified Customer
21 May 2026
Unknown Shipment Details
Joyce was very quick and super helpful! Thank you!
Thank you for your lovely feedback, we’re glad to hear Joyce was able to help quickly and make things easier for you. We really appreciate you taking the time to share this.
Unverified Customer
21 May 2026
Unknown Shipment Details
Elvie was most helpful on all accounts! Great company that cares.
Thank you for your kind feedback, we’re really pleased to hear Elvie was able to help and that you had a positive experience with us. We appreciate your support.
Unverified Customer
21 May 2026
Unknown Shipment Details
Absolute worst experience. My package from USA to EU would cost me 120usd on eBay, but trying to save some money, I rerouted it to forward2me! They charged 300usd for the same shipment after repackaging for better proce!!!! All pleds unsuccesfull, so I had to pay almost 200usd more!!! When package arrived, the box was more than half empty!!!
UPDATE: the overcharged amount was to be refunded...
UPDATE: the overcharged amount was to be refunded...
Thank you for your feedback, and we’re sorry to hear you were disappointed with your experience.
In some cases, we may be unable to change the size or configuration of packaging if the item’s shape or structure makes it unsuitable for repacking. In these situations, the parcel may be left in its original packaging to ensure it remains safe and secure for international transit.
In this instance, no repacking fee was charged.
We would be happy to review the shipment in detail and will reach out to you separately.
In some cases, we may be unable to change the size or configuration of packaging if the item’s shape or structure makes it unsuitable for repacking. In these situations, the parcel may be left in its original packaging to ensure it remains safe and secure for international transit.
In this instance, no repacking fee was charged.
We would be happy to review the shipment in detail and will reach out to you separately.
United States
21 May 2026
UPS Express Saver
US
This is a great service. I am in the USA and need to coordinate shipping of parts from Europe to USA from time to time. With stupid Donald Trump's wrecking of the USA, the world and his use of punishing tariffs, this service is a God's send (let me say sorry on behalf the the 55% of America that is sane). Works smoothly and very well. It also helps deliver efficiency in shipping costs.
Thank you very much for your kind feedback. We’re really pleased to hear that our service is helping you coordinate shipments between Europe and the USA smoothly and efficiently, and that you’re finding value in the cost savings and reliability.
We appreciate you taking the time to share your experience, and we look forward to supporting your future shipments.
We appreciate you taking the time to share your experience, and we look forward to supporting your future shipments.
Unverified Customer
21 May 2026
Unknown Shipment Details
The customer service gave me the biggest comfort. Nica answered every question I had, and I received my package on time and without incident.
Thank you for your kind feedback. We’re pleased to hear that Nica was able to assist you throughout and that your package arrived safely and on time. We really appreciate you taking the time to share your experience.
Unverified Customer
21 May 2026
Unknown Shipment Details
I am extremely disappointed with the handling of my shipment. My package was marked as “prohibited” without any clear explanation, and despite contacting support by email, I have received no response at all.
Thank you for your feedback, and I’m sorry to hear about your experience.
We take issues relating to shipment restrictions and communication very seriously, and we understand how frustrating it can be when a parcel is marked as prohibited without clear explanation or when you feel you haven’t received a response.
As we are unable to identify your case from this review alone, please could you contact our Customer Experience team directly with your shipment details? We will be happy to review what happened and provide a full explanation.
We appreciate you bringing this to our attention and would like the opportunity to resolve it for you.
We take issues relating to shipment restrictions and communication very seriously, and we understand how frustrating it can be when a parcel is marked as prohibited without clear explanation or when you feel you haven’t received a response.
As we are unable to identify your case from this review alone, please could you contact our Customer Experience team directly with your shipment details? We will be happy to review what happened and provide a full explanation.
We appreciate you bringing this to our attention and would like the opportunity to resolve it for you.
Julie Sparks
20 May 2026
FedEx Connect Plus
JS
I’m so happy I found this service. I have a retailer in UK that I love to purchase clothes from. But they quit mailing to the US. Now I’m back on track!
Thank you for sharing your experience. We’re glad our service could help you continue purchasing from your favourite UK retailer again and that everything is working smoothly for your shipments to the US. We appreciate your support and look forward to assisting you again in the future.
Unverified Customer
20 May 2026
Unknown Shipment Details
For Jhe - thank you
Thank you for your kind feedback.
We’re very pleased to hear that Jhe was able to support you throughout the process and provide the level of service you needed. We’ll be sure to pass your comments on to him and the team.
We really appreciate you taking the time to share your experience and look forward to assisting you again in the future.
We’re very pleased to hear that Jhe was able to support you throughout the process and provide the level of service you needed. We’ll be sure to pass your comments on to him and the team.
We really appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Unverified Customer
20 May 2026
Unknown Shipment Details
They are not like any other forwarding company!!!!
In a world where many companies become unreachable the moment complications arise, forward2me demonstrated real customer support, accountability, and professionalism.
Special thanks to Jhe from the Customer Experience Team for the patience, follow-up, and assistance throughout the entire process.
They are my go to forwarding service company now!!!!
In a world where many companies become unreachable the moment complications arise, forward2me demonstrated real customer support, accountability, and professionalism.
Special thanks to Jhe from the Customer Experience Team for the patience, follow-up, and assistance throughout the entire process.
They are my go to forwarding service company now!!!!
Thank you so much for your fantastic review.
We’re really pleased to hear that you had such a positive experience and that our Customer Experience team, especially Jhe, was able to support you throughout the process. We’ll be sure to pass on your kind words.
At Forward2Me, we’re committed to providing reliable, transparent, and responsive service, even when shipments become more complex. Feedback like yours means a great deal to the whole team.
We truly appreciate your trust and look forward to continuing to support your international shipping needs in the future.
We’re really pleased to hear that you had such a positive experience and that our Customer Experience team, especially Jhe, was able to support you throughout the process. We’ll be sure to pass on your kind words.
At Forward2Me, we’re committed to providing reliable, transparent, and responsive service, even when shipments become more complex. Feedback like yours means a great deal to the whole team.
We truly appreciate your trust and look forward to continuing to support your international shipping needs in the future.
Unverified Customer
20 May 2026
Unknown Shipment Details
I'm Fred from France. I bought a piece on a website and sadly, I made it delivered to the old Forward2me shipping address !!! So, Jamie and his team from the US Wilmington location, made all what was possible to retrieve the package from the old address and they succeeded. Then I chose a way of shipping and three days later, the package was with me. It was a $1800 package so I'm very grateful to Jamie and his team to have recovered it and be able to finally ship it to me. I will use Forward2me services once again in the future when possible....for sure :-)
Thank you for your kind review. We’re delighted Jamie and the Wilmington team were able to assist and help get your shipment safely to you. We really appreciate your patience throughout the process and are very grateful for your support.
We look forward to helping you again in the future with your international shipments.
We look forward to helping you again in the future with your international shipments.
OMAR alshamrani
20 May 2026
FedEx International Priority
OA
I would like to share my feedback regarding my recent experience with your customer service.
Unfortunately, it was very difficult to contact your support team in an easy and quick way. I was unable to get timely assistance, and email responses were taking too long. Because of this delay, I could not make the necessary changes to my shipment and eventually had to close the matter.
I hope you improve the communication process and provide faster support for customers in the future.
Unfortunately, it was very difficult to contact your support team in an easy and quick way. I was unable to get timely assistance, and email responses were taking too long. Because of this delay, I could not make the necessary changes to my shipment and eventually had to close the matter.
I hope you improve the communication process and provide faster support for customers in the future.
Thank you for taking the time to share your feedback.
We’re sorry to hear that your recent experience with our Customer Experience team did not meet expectations. We understand how important timely and clear communication is, especially when managing time-sensitive shipments.
We have recently experienced a higher volume of enquiries, and we are actively working through backlogs while strengthening our team with additional staff. We also recognise that in some cases, our responses have not been as clear or timely as they should have been, and we are addressing this as part of our ongoing improvements.
Your feedback is very valuable to us and will be used to help us improve both response times and the clarity of our communication moving forward. We hope to provide a much better experience in the near future.
We’re sorry to hear that your recent experience with our Customer Experience team did not meet expectations. We understand how important timely and clear communication is, especially when managing time-sensitive shipments.
We have recently experienced a higher volume of enquiries, and we are actively working through backlogs while strengthening our team with additional staff. We also recognise that in some cases, our responses have not been as clear or timely as they should have been, and we are addressing this as part of our ongoing improvements.
Your feedback is very valuable to us and will be used to help us improve both response times and the clarity of our communication moving forward. We hope to provide a much better experience in the near future.
Cesar Orea
20 May 2026
UPS Worldwide Expedited
CO
It was a very smooth experience, I had a problem sending something from Ebay UK to Mexico, shipping and tariffs were too expensive and by sending it through forward2me I was able to save on the shipping and handling by a wide margin. I received a photo of the package that was delivered to the warehouse and notifications of every step of the process, amazing customer service and the website is very user friendly, top notch service. Definitely will use it again.
Thank you for your great review.
We’re really pleased to hear that you had such a smooth experience and that Forward2Me was able to help you save significantly on shipping and handling costs for your delivery to Mexico. It’s great to know that the updates, photo notifications, and tracking throughout the process gave you confidence at every step.
We also appreciate your kind words about our customer service and website experience, this is exactly what we aim to deliver.
Thank you for choosing Forward2Me. We look forward to supporting you again in the future.
We’re really pleased to hear that you had such a smooth experience and that Forward2Me was able to help you save significantly on shipping and handling costs for your delivery to Mexico. It’s great to know that the updates, photo notifications, and tracking throughout the process gave you confidence at every step.
We also appreciate your kind words about our customer service and website experience, this is exactly what we aim to deliver.
Thank you for choosing Forward2Me. We look forward to supporting you again in the future.
Unverified Customer
20 May 2026
Unknown Shipment Details
Excellent website and organisation. I have used the German warehouse with outstanding results. Nica, Elvie, Jus and all the team have always been amazingly reactive and effective whenever I had a doubt or need. I definitively reccomend
Thank you for your excellent review.
We’re delighted to hear you’ve had such positive experiences using our German warehouse and that everything has run smoothly for you. It’s especially great to know that our Customer Experience team have been able to support you quickly and effectively whenever needed.
We really appreciate your recommendation and your continued trust in Forward2Me. We look forward to assisting you again in the future.
We’re delighted to hear you’ve had such positive experiences using our German warehouse and that everything has run smoothly for you. It’s especially great to know that our Customer Experience team have been able to support you quickly and effectively whenever needed.
We really appreciate your recommendation and your continued trust in Forward2Me. We look forward to assisting you again in the future.
Unverified Customer
19 May 2026
Unknown Shipment Details
I wouldn't have managed without the help of Germany and Joyce. Thanks Joyce for your patience and help
Thank you so much for your kind review. We’re delighted to hear that Joyce and our Germany team were able to help you throughout the process. We will be sure to pass your lovely feedback on to Joyce, she’ll really appreciate it.
A.A
18 May 2026
UPS Express Saver
A
There not much delivery options most of them are not affordable for 3 cotton shirts the shipping cost is more than item price
Thank you for your feedback. We’re glad to hear you were happy with the delivery speed.
We understand your concern regarding shipping costs, especially for lighter items such as clothing. Our rates are based on carrier pricing, which is calculated on factors such as parcel size, weight, and destination, and unfortunately we do not have control over these base carrier charges.
We do offer a range of delivery options so customers can choose the balance between speed and cost that best suits their needs, and we are always working to expand and improve these choices.
We appreciate your comments and will take them on board as we continue to review our services.
We understand your concern regarding shipping costs, especially for lighter items such as clothing. Our rates are based on carrier pricing, which is calculated on factors such as parcel size, weight, and destination, and unfortunately we do not have control over these base carrier charges.
We do offer a range of delivery options so customers can choose the balance between speed and cost that best suits their needs, and we are always working to expand and improve these choices.
We appreciate your comments and will take them on board as we continue to review our services.
Paweł Zając
16 May 2026
DHL Express Worldwide
PZ
Every single details is perfect with forward2me. Packaging, shipping and comunication :)
Thank you for your wonderful feedback. We are very pleased to hear that you were happy with the packaging, shipping, and communication throughout your experience with us. We truly appreciate your support and look forward to assisting you again in the future.
Unverified Customer
16 May 2026
Unknown Shipment Details
I'm living in Uzbekistan and I restore classic cars. For that I'm searching rare spare parts worldwide. Unfortunately some sellers don't send parcels abroad US,EU, UK and Froward2Me solve this problem. Always in time and always particular and care. Especially many thanks to Rose from UK office.
Thank you for your kind review. We are delighted to hear that our service has helped you source rare classic car parts internationally and that your shipments to Uzbekistan have arrived safely and on time.
We really appreciate your comments about the care provided by our team, and we will make sure your thanks are passed on to Rose and the UK team. We wish you all the best with your restoration projects.
We really appreciate your comments about the care provided by our team, and we will make sure your thanks are passed on to Rose and the UK team. We wish you all the best with your restoration projects.
Unverified Customer
15 May 2026
Unknown Shipment Details
Had an issue and Forward2me reached out, and corrected the problem with a fair resolution. I couldn't be more happier. Thanks!
We’re sorry to hear about your experience and appreciate you raising this. We’ve reviewed your shipment and can see there was scope to further optimise the packaging which was not actioned at the time. We have now identified a way to reduce the overall size by consolidating and reworking the packaging, and we have reached out directly to offer a revised solution.
Clair Pinkerton
15 May 2026
FedEx Connect Plus
CP
Lightning fast and so very easy!
Thank you for your feedback. We’re glad to hear you found the service fast and easy to use.
MAHMOUD HASSAN
15 May 2026
DHL Express Worldwide
MH
Poor communication and taking too long to respond to any inquiry
Update : After 15 days still no update on shipping or even a quote of estimate shipping cost.
Moreover even consolidation and repacking to save space and cost not even considered by them, so professional !
Update : After 15 days still no update on shipping or even a quote of estimate shipping cost.
Moreover even consolidation and repacking to save space and cost not even considered by them, so professional !
UPSDATE:
We are sorry to hear about the delay and the frustration this has caused.
A 15-day wait without a quotation or clear update is not the level of service we aim to provide, and we understand why this has been disappointing. We also appreciate your feedback regarding consolidation and repacking, and we will ensure this is reviewed as part of your case.
We have now escalated your shipment directly to our Customer Experience Manager, who will take ownership of this and review what has happened in detail.
Thank you for bringing this to our attention, and we apologise for the experience you’ve had so far.
Thank you for your updated feedback.
We are currently working to secure the most suitable freight options for your shipment; however, due to limited carrier availability to the Middle East, pricing and routing options are more restricted than usual, which can impact response times.
Regarding your request to ship the item off the pallet, we have assessed this carefully. As the item was received new but without manufacturers packaging which is insufficient for international transit , we do not believe it can be safely transported without the pallet, and removing it would significantly increase the risk of damage in transit. For this reason, we are unable to proceed without palletised shipping.
We appreciate your understanding while we work to find the safest and most cost-effective solution available.
We are sorry to hear about the delay and the frustration this has caused.
A 15-day wait without a quotation or clear update is not the level of service we aim to provide, and we understand why this has been disappointing. We also appreciate your feedback regarding consolidation and repacking, and we will ensure this is reviewed as part of your case.
We have now escalated your shipment directly to our Customer Experience Manager, who will take ownership of this and review what has happened in detail.
Thank you for bringing this to our attention, and we apologise for the experience you’ve had so far.
Thank you for your updated feedback.
We are currently working to secure the most suitable freight options for your shipment; however, due to limited carrier availability to the Middle East, pricing and routing options are more restricted than usual, which can impact response times.
Regarding your request to ship the item off the pallet, we have assessed this carefully. As the item was received new but without manufacturers packaging which is insufficient for international transit , we do not believe it can be safely transported without the pallet, and removing it would significantly increase the risk of damage in transit. For this reason, we are unable to proceed without palletised shipping.
We appreciate your understanding while we work to find the safest and most cost-effective solution available.
Unverified Customer
15 May 2026
Unknown Shipment Details
The cheapest shipping option was nearly £40 on a £22 package, and that's without the ridiculous upcharges they tried to get me to go for. I will never use this service again, it's a joke.
Thank you for your feedback. We’re sorry to hear that you were disappointed with the shipping costs offered for your shipment.
International shipping rates are calculated based on factors such as package dimensions, weight, destination country, and courier surcharges at the time of booking. We understand that, in some cases, the available options may not meet a customer’s expectations, particularly for lower-value purchases.
Unfortunately, we are unable to investigate this further at present as no account or shipment details were included with the review. If you would like us to look into this for you, please contact our Customer Experience team with your account information and we will be happy to review this further.
International shipping rates are calculated based on factors such as package dimensions, weight, destination country, and courier surcharges at the time of booking. We understand that, in some cases, the available options may not meet a customer’s expectations, particularly for lower-value purchases.
Unfortunately, we are unable to investigate this further at present as no account or shipment details were included with the review. If you would like us to look into this for you, please contact our Customer Experience team with your account information and we will be happy to review this further.
Unverified Customer
14 May 2026
Unknown Shipment Details
My item was delivered to their USA warehouse 7 days ago, but they never readied it or notified me. I needed the items for my long European trip that commences in 7 days, and clearly I will never get it now in time. What a monumental waste of money and time.
Edit: Nothing in their reply applies. I'm still waiting for them to reach out to me directly. My addresses are already in the system, as for the invoice, that was uploaded too, but they set the "value" larger than what I actually paid, so I then also manually entered the correct value.
Edit: Nothing in their reply applies. I'm still waiting for them to reach out to me directly. My addresses are already in the system, as for the invoice, that was uploaded too, but they set the "value" larger than what I actually paid, so I then also manually entered the correct value.
Thank you for your feedback, and we’re sorry to hear about your frustration regarding the timing of your shipment.
We have reviewed your order and can confirm that the parcel was processed once the required invoice information was received and verified in the account. Following this, the shipment was dispatched without delay and has now progressed through the carrier network.
At the time of writing, the parcel has cleared customs and is currently in the destination country, with delivery expected within the next 24 hours.
We understand how important timing is, particularly when planning travel, and we’re sorry that your expectations were not met earlier in the process. We appreciate you taking the time to share your comments, as it helps us continue to improve communication around documentation and processing times.
We have reviewed your order and can confirm that the parcel was processed once the required invoice information was received and verified in the account. Following this, the shipment was dispatched without delay and has now progressed through the carrier network.
At the time of writing, the parcel has cleared customs and is currently in the destination country, with delivery expected within the next 24 hours.
We understand how important timing is, particularly when planning travel, and we’re sorry that your expectations were not met earlier in the process. We appreciate you taking the time to share your comments, as it helps us continue to improve communication around documentation and processing times.
Leonardo Iván Anaya González
13 May 2026
UPS Worldwide Expedited
LIA
I thinked that I could send my package with the lite option but I dont know why the system forced me to send it via private company, that was not on my budget but I have to make that effort because I didnt want to lose my product
We understand your frustration and appreciate your feedback. The Lite service is designed for single parcels received and shipped without consolidation or repacking, and it also has strict size and weight restrictions due to it being a postal-based service.
In this case, one of the parcels received also required repacking for international shipping as the original packaging was not considered robust enough to safely withstand transit. After the items were repacked together, the parcel exceeded the limits allowed for the Lite option, so only courier services were available for shipment.
We understand this may not have been within your original budget, but the available shipping options are based on the final parcel dimensions, packaging requirements, and service restrictions. We appreciate you choosing our service and thank you for your understanding.
In this case, one of the parcels received also required repacking for international shipping as the original packaging was not considered robust enough to safely withstand transit. After the items were repacked together, the parcel exceeded the limits allowed for the Lite option, so only courier services were available for shipment.
We understand this may not have been within your original budget, but the available shipping options are based on the final parcel dimensions, packaging requirements, and service restrictions. We appreciate you choosing our service and thank you for your understanding.
Unverified Customer
13 May 2026
Unknown Shipment Details
Sorry but this assistance lacked the essential detail to make that this delivery gets through - BIG MISS
We’re sorry to hear that you were disappointed with the support provided. We take this feedback seriously and would like the opportunity to review the shipment and understand what went wrong.
Unfortunately, we have been unable to identify your account from the review details provided. We have reached out requesting some additional information so we can investigate this properly and work towards a resolution for you.
Unfortunately, we have been unable to identify your account from the review details provided. We have reached out requesting some additional information so we can investigate this properly and work towards a resolution for you.
Unverified Customer
13 May 2026
Unknown Shipment Details
Best Customer service experience hands down!
Thank you for your wonderful feedback. We’re delighted to hear you had such a positive experience with our customer service team.
Unverified Customer
13 May 2026
Unknown Shipment Details
These fine ladies helped me out tremendously, if it wasn’t for there persistence and dedication I would have probably lost a package. KYLA and NICA At the UK warehouse where very help, great communication and made sure to update me with the progress. Thank you
Thank you for your kind feedback. We’re very pleased to hear that Kyla and Nica were able to assist you and help recover your package.
David Knox
12 May 2026
FedEx Connect Plus
DK
The team made sure to follow up every step of the way. Extremely helpful for a first time importer!
Thank you for your kind feedback. We are glad our team could support you throughout the process and help make your first importing experience a positive one. We look forward to helping you ship again soon.
Kimberly Ckm
12 May 2026
FedEx Connect Plus
KC
Prompt response and reliable service.
Thank you for your feedback. We are pleased to hear you found our service prompt and reliable, and we appreciate your support.
Unverified Customer
12 May 2026
Unknown Shipment Details
My order was first suspended due to medical equipment export regulations, but with the assistance from Joyce I have managed to proceed. The process took roughly a week (double check sharing settings when attaching documents from google drive).
Limited shipping options to Israel, but whatever. Thanks that still they are available.
Limited shipping options to Israel, but whatever. Thanks that still they are available.
Thank you for sharing your experience. We understand that export checks for medical equipment can sometimes cause delays, but we’re very pleased Joyce was able to assist you through the process and help get your shipment moving again. We also appreciate your understanding regarding the limited shipping options currently available to Israel. Thank you for choosing Forward2Me and for your patience throughout the process.
Unverified Customer
11 May 2026
Unknown Shipment Details
Amazing and caring service was given to me by Joyce. She was very willing to assist promptly with the delivery of my parcel. She followed up and responded to my communications. I am always very impressed by the amazing service and the staff at Forward2Me.
Thank you so much for your wonderful feedback. We’re delighted to hear that Joyce provided such caring and attentive service throughout your shipment. We’ll be sure to pass on your kind words to her and the team. Your continued support and trust in Forward2Me truly mean a lot to us.
Seve
11 May 2026
DHL Express Worldwide
S
Super rapide et gentil
Thank you for your kind review. We’re really pleased to hear you found the service fast and friendly. We truly appreciate your support and hope to assist you again in the future.
Unverified Customer
10 May 2026
Unknown Shipment Details
Excellent service at a great price, parcel dispatched to me within 24hrs of receipt at intemediary warehouse. Highly recommend.
Thank you for taking the time to leave us such a positive review. We’re delighted to hear that your parcel was dispatched so quickly after arriving at our warehouse and that you found our service to be great value. Your recommendation is truly appreciated, and we look forward to assisting you again in the future.
Unverified Customer
09 May 2026
Unknown Shipment Details
You are a great team, always friendly, fast and ready to go the extra mile to deliver the best service, as always. Thank you Kaye and all your team in Germany and Preston for getting my item all the way across Europe, saving me half the cost!
Thank you for your fantastic feedback. We’re so pleased to hear that Kaye and the teams in Germany and Preston were able to help get your item across Europe smoothly while also saving you money. Your kind words about our friendly service and dedication mean a great deal to us. We truly appreciate your support.
Unverified Customer
09 May 2026
Unknown Shipment Details
Jamie and all other staff were excellent, polite, kind and it was joy to shop in this store as for their service! Reccomended! 🫶🏼
Thank you so much for your lovely review. We’re delighted to hear that Jamie and the rest of the team provided such polite and friendly service. Your recommendation means a lot to us, and we hope to assist you again soon.
Unverified Customer
08 May 2026
Unknown Shipment Details
I ran into a fairly complicated shipping situation involving repacking, splitting items into separate shipments, and customs-related questions. The team and Nica in particular was incredibly patient, responsive, and helpful throughout the entire process.
Really appreciate the professionalism, patience, and support - thank you again, Nica!
Really appreciate the professionalism, patience, and support - thank you again, Nica!
Thank you for your 5-star review for Nica!
We are happy that we are able to provide you good quality service.
^NB
We are happy that we are able to provide you good quality service.
^NB
Unverified Customer
08 May 2026
Unknown Shipment Details
Perfect, comprehensive and very clear instructions. The operator, Joyce of the York House, Green Lane West, Preston, PR3 1NJ, United Kingdom warehouse was very patient. I was also amazed by the speed of response and the connection with the other operators.
Very satisfied
Thank you
Agostino de Lieto Vollaro
Very satisfied
Thank you
Agostino de Lieto Vollaro
Thank you for your wonderful review, Agostino. We’re delighted to hear that you found the instructions clear and comprehensive, and that Joyce and the rest of the team provided such patient and responsive support. Your kind words mean a lot to us, and we’re very pleased you were satisfied with the service. We look forward to assisting you again in the future.
Orlando
08 May 2026
DHL Express Worldwide
O
Very pleased to have used your services to make purchases in Japan, the UK, and the US.
Thank you for your kind review. We’re delighted to hear you’ve been pleased using our services for purchases from Japan, the UK, and the US. We truly appreciate your support and look forward to helping with your future shipments.
Carmen
08 May 2026
FedEx Connect Plus
C
Great service, fast processing!
Thank you for your review. We’re so pleased to hear you were happy with the fast processing and service. We really appreciate your support and hope to assist you again soon.
Unverified Customer
08 May 2026
Unknown Shipment Details
NICA UK location - super helpful. quick response. follows up diligently. very happy
Thank you for your 5-star review!
We look forward to shipping more packages with you in the future!
^NB
We look forward to shipping more packages with you in the future!
^NB
Unverified Customer
08 May 2026
Unknown Shipment Details
Joyce from the Germany warehouse kept me in the loop every time a change or delay happened. Being in Australia makes it very painful to contact and interact with European sellers. She kept everything progressing and would send multiple updates a day.
Thank you for your 5-star review for Joyce!
We do our very best to update our customers about their shipment.
We look forward to shipping more packages with you in the future!
^NB
We do our very best to update our customers about their shipment.
We look forward to shipping more packages with you in the future!
^NB
The tracking number provided to us was reviewed by our team and the parcel associated with it displayed a different recipient name and account number to your account. As a result, the parcel was correctly allocated to the account details shown on the package upon arrival at our facility.
Based on the information available, we believe the tracking number may have been provided incorrectly by the seller. For privacy and security reasons, we are unable to discuss another customer’s shipment details publicly.
We understand this situation is frustrating and we are happy to continue assisting directly via email.