Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Ian Collins
05 March 2025
FedEx International Economy
IC
On time packing and delivery.
Many thanks for the 4 star review. 😊
Unverified Customer
04 March 2025
Unknown Shipment Details
I am in my 2nd year using Forward2me, shipping from Japan to the UK around 6 times per year. I had so much trouble getting Weverse to accept the new address but thankfully the wonderful Aimee has sorted it for me. We exchanged multiple emails with website screenshots to sort the issue, Aimee replied so quickly and we found a solution so I can still ship from Weverse. Please give Aimee a gold star for her patience and kindness :)
Thanks for the 5 star review.
Unverified Customer
01 March 2025
Unknown Shipment Details
In recent years, I have received a number of packages forwarded by you and have had great help from Aimee. Good help and pleasant treatment.
Many thanks for the 5 star review. 😊
Leila Diveley
01 March 2025
FedEx Connect Plus
LD
forward2me was amazing!
support was incredibly helpful, and i definitely messaged them every step of the way as this was my first time using any service like this. shipping was fast & reasonably priced. i will definitely use this service again!
support was incredibly helpful, and i definitely messaged them every step of the way as this was my first time using any service like this. shipping was fast & reasonably priced. i will definitely use this service again!
Many thanks for the 5 star review. 😊
Unverified Customer
28 February 2025
Unknown Shipment Details
After some very good experiences, I now have all my orders in the UK and the US delivered to Germany by Forward2me. Everything runs very smoothly and without any problems.
However, last time there were issues with customs clearance here in Germany. Joyce from the Forward2me team in Preston UK informed me straight away. The problem was then quickly resolved and the package has arrived with only a few days delay.
Thank you very much, Joyce, for your very competent and friendly support and for keeping an eye on everything until the successful delivery.
And thanks to the whole Forward2me team for your overall great service.
However, last time there were issues with customs clearance here in Germany. Joyce from the Forward2me team in Preston UK informed me straight away. The problem was then quickly resolved and the package has arrived with only a few days delay.
Thank you very much, Joyce, for your very competent and friendly support and for keeping an eye on everything until the successful delivery.
And thanks to the whole Forward2me team for your overall great service.
Thank you so much for sharing your experience! We’re thrilled to hear that Forward2me is your No. 1 choice for shipping from the UK and US to Germany. It’s great to know that everything has been running smoothly for you.
We appreciate your patience regarding the recent customs clearance issue, and we’re glad that Joyce was able to assist you promptly. Your kind words will certainly be passed on to her and the entire team.
Customer Satisfaction Team
We appreciate your patience regarding the recent customs clearance issue, and we’re glad that Joyce was able to assist you promptly. Your kind words will certainly be passed on to her and the entire team.
Customer Satisfaction Team
Aleksandr Demin
28 February 2025
FedEx Connect Plus
AD
The delivery was fast, the packaging was not damaged, and the order status was updated in a timely manner. I recommend it!
Thank you for your kind words! 😊
Unverified Customer
28 February 2025
Unknown Shipment Details
The customer support rep Nica was amazing and solved my issue instantly. Very professional and friendly.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Mauro Alberti
27 February 2025
UPS Standard Single
MA
Effective service, efficient online web system and deliveries
Blackwood Design
27 February 2025
FedEx Connect Plus
BD
Perfect will definitely use again.
Many thanks for the 5 star review. 😊
Unverified Customer
26 February 2025
Unknown Shipment Details
Regilyn is kind and helpful!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Regilyn❤️
Unverified Customer
26 February 2025
Unknown Shipment Details
Super Helpful
The support is super nice and does everything smooth as butter!
The support is super nice and does everything smooth as butter!
Many thanks for the 5 star review. 😊
Michelle Michiels
26 February 2025
FedEx Connect Plus
MM
Very explanatory! Great customer service in case you do have question! Truly trustworthy!
Many thanks for the 5 star review. 😊
Unverified Customer
25 February 2025
Unknown Shipment Details
I’m a customer with FORWARD2ME since 2014, never had an issue with it, only this week I had a missing package because of incorrect name by sender but FORWARD2ME team resolve it so quick and I got my package in few hours, special thanks to REGILYN for professional assistance
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Regilyn❤️
Unverified Customer
25 February 2025
Unknown Shipment Details
thanks aimee
Thank you for your kind words! 😊
Unverified Customer
25 February 2025
Unknown Shipment Details
Although the situation wasn’t fully resolved and I didn’t receive my package, Forward2Me took responsibility and issued me a refund. I appreciate their commitment to customer service and making things right. Thank you to the team at Forward2Me!
Thank you for your kind words! 😊
Unverified Customer
23 February 2025
Unknown Shipment Details
I purchase a gaming laptop on ebay. At the time it arrived at my forward2me USA warehouse address I had to confirm it was mine by providing the tracking number, name of item bought and invoice details. Dealing with customer support I got in contact with a lady named "Honey". Surprisingly my parcel was confirmed, repackage and shipped the same day. However my biggest takeaway was the shipping cost which was reasonable. In the end I finally got my laptop and in perfect condition.
That’s fantastic to hear! We're glad everything went smoothly and that you received your gaming laptop in perfect condition. It’s great to know that our team, especially Honey, was able to assist you efficiently, getting your parcel confirmed, repacked, and shipped the same day. We always strive to provide fast service and reasonable shipping costs, so we appreciate your feedback!
Customer Satisfaction Team
Customer Satisfaction Team
Unverified Customer
21 February 2025
Unknown Shipment Details
Fast and kind answers
We appreciate your kind words. Providing fast and helpful service is always our goal. If you ever need assistance again, we’re here to help! 😊🚀
Unverified Customer
21 February 2025
Unknown Shipment Details
I asked assistance to grant me access to shipping my parcel after I realised that the combine and repack option was not activated. I was assisted by Wens from UK warehouse who guided me on how to proceed with the activation of combine and repack process. It turned out that I had to choose the shipping option as well, which I didn't do at first.
My parcel now has been repacked and ready to be shipped. Thank you Wens.
My parcel now has been repacked and ready to be shipped. Thank you Wens.
We're glad Wens was able to guide you through the process and get everything sorted for you. Activating the correct options can sometimes be tricky, but we’re always here to help. It’s great to hear that your parcel is now repacked and ready to be shipped! 🚀📦
Abel Jesus
20 February 2025
UPS Express Saver
AJ
Never fail to meet my expectations for delivering products from Japan. If there’s an issue between delivery and them they take care of it quickly and notify me
Thank you for your kind words! We're glad to hear that we consistently meet your expectations for delivering products from Japan. Ensuring smooth deliveries and keeping you informed is our top priority. We appreciate your support and look forward to serving you again!
Customer Satisfaction Team
Customer Satisfaction Team
Unverified Customer
20 February 2025
Unknown Shipment Details
I ordered a couple of lamps with built-in batteries via the warehouse Japan, which were only available with special repackaging. When I enquired, Windy and Regilyn responded very quickly, friendly and competently, repackaged my parcel (at extra cost) and finally released it for shipping very quickly. I would like to express my thanks with my honest review and will definitely use the service of “foward2me” again.
Thank you so much for your kind words and honest review! We're delighted to hear that Windy and Regilyn provided quick, friendly, and competent support in handling your special repackaging request. Ensuring that your lamps with built-in batteries were properly packed and swiftly released for shipping is exactly the level of service we strive for!
Customer Satisfaction Team
Customer Satisfaction Team
Unverified Customer
20 February 2025
Unknown Shipment Details
Great costumer service - Fast and efficient communication over the mail with Honey from the German branch
5 addresses - USA, UK Tax Free, UK, Germany and Japan
Inbox - with pictures of the package ticket
Multiple options for delivery - All the big delivery companies
Fast processing and shipping
5 addresses - USA, UK Tax Free, UK, Germany and Japan
Inbox - with pictures of the package ticket
Multiple options for delivery - All the big delivery companies
Fast processing and shipping
Thank you for your great feedback! We're thrilled to hear that you had a fast and efficient experience with Honey from our German branch. Providing top-notch customer service and seamless communication is our priority!
We’re also glad you appreciate the flexibility of our 5 warehouse locations (USA, UK Tax-Free, UK, Germany, and Japan), our detailed inbox with package photos, and the multiple delivery options we offer with major couriers.
Customer Satisfaction Team
We’re also glad you appreciate the flexibility of our 5 warehouse locations (USA, UK Tax-Free, UK, Germany, and Japan), our detailed inbox with package photos, and the multiple delivery options we offer with major couriers.
Customer Satisfaction Team
Unverified Customer
20 February 2025
Unknown Shipment Details
Their online system for consolidating packages is not intuitive, or is misleading; not intentionally so, but by a confusing design. So too, their system for uploading supporting invoices for customs declarations. They take zero responsibility for any of it. Twice I wrote to their warehouse asking for assistance and both times the answers I received did nothing to clarify how to proceed. Again, not by bad intention, not because they're dishonest. Their system simply needs to be improved. I have used more than a dozen different forward shippers over the past 15 years and have never once had these problems. They take no responsibility for any of it. Done with them.
Their response to this so unbelievably patronizing and disingenuous, explaining to me obvious things about customs duties. In the lead-up to sending this shipment, I had contacted their customer service department twice because their system for pairing an invoice with a particular item was so difficult to unravel. Neither of their responses helped in the least. I gave up on it.
The other thing to know is that I wrote them before I posted my review. There are so many ways they could have handled this, but their attitude is apparently "we're absolutely perfect and have designed a perfect system. Any mistakes could only be your own and now we're going to publicly lecture you on how customs works." Do not use them. There are other forward shippers out there that treat their customers with respect.
Their response to this so unbelievably patronizing and disingenuous, explaining to me obvious things about customs duties. In the lead-up to sending this shipment, I had contacted their customer service department twice because their system for pairing an invoice with a particular item was so difficult to unravel. Neither of their responses helped in the least. I gave up on it.
The other thing to know is that I wrote them before I posted my review. There are so many ways they could have handled this, but their attitude is apparently "we're absolutely perfect and have designed a perfect system. Any mistakes could only be your own and now we're going to publicly lecture you on how customs works." Do not use them. There are other forward shippers out there that treat their customers with respect.
Hi Joe,
We appreciate your feedback.
We sincerely apologize for the inconvenience caused by the consolidation issue at our Japan warehouse.
Upon reviewing our internal records, we found that while you intended to consolidate your items, the "COMBINE AND REPACK" option (blue button) was not selected when processing your shipment. Instead, the "SHIP NOW" option (green button) was chosen, which instructed our system to dispatch the items as they were, without consolidation. The payment for this shipment was received on 11/02/2025, and it was subsequently dispatched as a three-piece shipment.
With regard to customs fees, they are typically calculated based on several factors. Customs duties are usually calculated as a percentage of the item’s declared value. Higher-value items attract higher duties. Different products fall under different tariff classifications, which determine the applicable duty rates. Some items may be duty-free, while others have higher tariffs. If multiple packages are shipped separately, each may be subject to individual customs processing fees, increasing total costs.
Moving forward, please ensure you select the correct option when requesting Combine or Repack services. Selecting the correct button ensures a smoother process and avoids unnecessary delays. If you're unsure which option to choose, feel free to contact our support team for guidance.
Customer Satisfaction Team
We appreciate your feedback.
We sincerely apologize for the inconvenience caused by the consolidation issue at our Japan warehouse.
Upon reviewing our internal records, we found that while you intended to consolidate your items, the "COMBINE AND REPACK" option (blue button) was not selected when processing your shipment. Instead, the "SHIP NOW" option (green button) was chosen, which instructed our system to dispatch the items as they were, without consolidation. The payment for this shipment was received on 11/02/2025, and it was subsequently dispatched as a three-piece shipment.
With regard to customs fees, they are typically calculated based on several factors. Customs duties are usually calculated as a percentage of the item’s declared value. Higher-value items attract higher duties. Different products fall under different tariff classifications, which determine the applicable duty rates. Some items may be duty-free, while others have higher tariffs. If multiple packages are shipped separately, each may be subject to individual customs processing fees, increasing total costs.
Moving forward, please ensure you select the correct option when requesting Combine or Repack services. Selecting the correct button ensures a smoother process and avoids unnecessary delays. If you're unsure which option to choose, feel free to contact our support team for guidance.
Customer Satisfaction Team
Unverified Customer
20 February 2025
Unknown Shipment Details
nica has been very helpful.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
19 February 2025
Unknown Shipment Details
Repeat customer - Joyce provided great customer service in relation to my request.
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Joyce.❤️
Kunde
19 February 2025
UPS Standard Single
K
Worked fast and as expected. UPS was a desaster but that's not Forward2me's fault.
Many thanks for the 5 star review. 😊
Unverified Customer
19 February 2025
Unknown Shipment Details
System worked well for getting an item from eBay in the US to the UK. Nica in the warehouse went over and above to solve a problem for me with no fuss. Will definitley use them again
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
17 February 2025
Unknown Shipment Details
Amazing service, items arrived from the USA to Mexico. Got some excellent support from JOYCE and JANE, they are very kind and responsive. Can't recommend them enough.
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Jane and Joyce.❤️
Unverified Customer
16 February 2025
Unknown Shipment Details
a pleasure to work with Forward2me in the USA, Windy helped me to make everything clear and easy.
THANK YOU.
THANK YOU.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Windy ❤️
Unverified Customer
16 February 2025
Unknown Shipment Details
What Went Well:
* My package was delivered in the end.
* The site's UX is mostly clear and easy to use.
* Customer support can be helpful.
What Disappointed:
* Expect to pay significantly more than the initial estimate. The final price often ends up much higher than the original quote due to various added fees—handling, repackaging, combining, or anything else they can justify charging for. These costs add up quickly.
* The "Return to Sender" feature did not work for me at all, with no clear explanation from the UI. I had to go back and forth with customer support for a couple of days just to resolve the issue, and it was a bit stressful since there’s a limited return time window.
* My package was delivered in the end.
* The site's UX is mostly clear and easy to use.
* Customer support can be helpful.
What Disappointed:
* Expect to pay significantly more than the initial estimate. The final price often ends up much higher than the original quote due to various added fees—handling, repackaging, combining, or anything else they can justify charging for. These costs add up quickly.
* The "Return to Sender" feature did not work for me at all, with no clear explanation from the UI. I had to go back and forth with customer support for a couple of days just to resolve the issue, and it was a bit stressful since there’s a limited return time window.
Thanks for the feedback.
We noticed that you are shipping perfumes. Perfumes are classified as dangerous goods due to their alcohol content. As a parcel forwarding company, we strictly adhere to shipping regulations for dangerous goods. Our warehouse staff are trained and certified in handling these items, with certifications renewed every two years. We have been following these procedures for 11 years, and not all forwarding companies are accredited to ship dangerous goods. This is a unique capability of Forward2Me.
The pricing calculator is designed for standard shipments and does not account for the additional requirements for dangerous goods, such as perfumes. When an item is classified as dangerous or a consumer commodity, it must be repacked to comply with regulations, including necessary labels to prevent customs issues.
Even if the item is small, it must be packed in a box large enough to accommodate all required labels. This increases shipping costs due to the package’s volumetric weight and the dangerous goods surcharge applied by the courier.
We understand that the shipping cost might not justify the value of the item you wish to ship, and we completely understand if you decide to return it.
Customer Satisfaction Team
We noticed that you are shipping perfumes. Perfumes are classified as dangerous goods due to their alcohol content. As a parcel forwarding company, we strictly adhere to shipping regulations for dangerous goods. Our warehouse staff are trained and certified in handling these items, with certifications renewed every two years. We have been following these procedures for 11 years, and not all forwarding companies are accredited to ship dangerous goods. This is a unique capability of Forward2Me.
The pricing calculator is designed for standard shipments and does not account for the additional requirements for dangerous goods, such as perfumes. When an item is classified as dangerous or a consumer commodity, it must be repacked to comply with regulations, including necessary labels to prevent customs issues.
Even if the item is small, it must be packed in a box large enough to accommodate all required labels. This increases shipping costs due to the package’s volumetric weight and the dangerous goods surcharge applied by the courier.
We understand that the shipping cost might not justify the value of the item you wish to ship, and we completely understand if you decide to return it.
Customer Satisfaction Team
Brian Dearolf
16 February 2025
FedEx International Priority
BD
Great first experience. The process was easy to set up and everything went exactly as it should. Notifications of parcel progress were received promptly. The package arrived at final destination quickly and was well packed/protected for international shipment. Excellent service. Definitely recommend.
We’re so happy to hear that you had a great first experience with us! It’s wonderful to know that everything went smoothly, from setup to delivery. We appreciate your kind words about our service, packaging, and notifications.
Customer Satisfaction Team
Customer Satisfaction Team
A.J
16 February 2025
UPS Standard Single
A
Excellent service and very fast !
Many thanks for the 5 star review. 😊
Unverified Customer
16 February 2025
Unknown Shipment Details
Excellent and prompt customer service, very effective and patient, thank you!
We truly appreciate your feedback! It’s great to hear that you found our customer service prompt, effective, and patient. Your kind words mean a lot to us!
Customer Satisfaction Team
Customer Satisfaction Team
Unverified Customer
16 February 2025
Unknown Shipment Details
Great customer service in particular Julie for the UK warehouse. I had an issue with payment and she took me through all the steps to resolve promptly and clearly. The website UX itself is a little convoluted though.
We really appreciate your kind words! It’s great to hear that Julie provided excellent support and guided you through the payment issue efficiently. We’ll be sure to pass along your praise to her!
We also appreciate your feedback on the website UX. We're always looking to improve, so if you have any specific suggestions, we'd love to hear them.
Customer Satisfaction Team
We also appreciate your feedback on the website UX. We're always looking to improve, so if you have any specific suggestions, we'd love to hear them.
Customer Satisfaction Team
Unverified Customer
16 February 2025
Unknown Shipment Details
It is difficult to rate 5 stars a package that never arrived at home due to customs problems and returned to the sender in almost 2 months.
I must admit that after the first "bounces" and misunderstandings I was assisted with attention and patience (mine was also remarkable)
In particular, I would like to thank Jane who followed me throughout the process and who in the end convinced her manager to reimburse me for the cost of shipping
I must admit that after the first "bounces" and misunderstandings I was assisted with attention and patience (mine was also remarkable)
In particular, I would like to thank Jane who followed me throughout the process and who in the end convinced her manager to reimburse me for the cost of shipping
We truly appreciate you taking the time to share your experience. We understand how frustrating customs issues can be, and while we regret that your package couldn’t be delivered, we’re glad to hear that our team, especially Jane, was able to assist you through the process.
Your patience and understanding did not go unnoticed, and we’re grateful for the opportunity to make things right. If you ever need assistance in the future, we’re here to help.
Thanks again for your feedback—it helps us continue to improve our service.
Best regards,
Customer Satisfaction Team
Your patience and understanding did not go unnoticed, and we’re grateful for the opportunity to make things right. If you ever need assistance in the future, we’re here to help.
Thanks again for your feedback—it helps us continue to improve our service.
Best regards,
Customer Satisfaction Team
Bernard
15 February 2025
FedEx Connect Plus
B
This is a top class company. The website is fairly intuitive with lots of backup should you make a mistake.There are a lot of delivery options so you can choose what’s best for you.I would strongly recommend that you use the available trial run before your package leaves the retailer as it will give you the confidence to navigate the process to completion when they email you to say your package has arrived.
Many thanks for the 5 star review. 😊
Unverified Customer
15 February 2025
Unknown Shipment Details
Everything was wonderful; everything was done smoothly without problems. Windy in support answered all my questions. I will use it again and recommend it to my friends.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Windy ❤️
Francis
15 February 2025
FedEx International Priority
F
Service is good, communication and professionalism. Great packaging also🙂.
Thank you for your kind words! We're glad you had a great experience with our service, communication, and packaging. We appreciate your support! 😊
Customer Satisfaction Team
Customer Satisfaction Team
Unverified Customer
15 February 2025
Unknown Shipment Details
Al principio dudé de la efectividad de esta compañía, pero al final los resultados fueron mejor de lo esperados; mi paquete llegó sin problemas y su envío fue rastreable en todo momento. Por supuesto, fue necesario pagar por los servicios y los impuestos de importación, lo cual elevó los costos de mi producto a más del doble, pero al haberlo obtenido, valió la pena.
Thank you for sharing your experience! We’re glad we could exceed your expectations. Transparency in shipping and tracking is important to us, and we appreciate your understanding of the associated costs. We're happy to have helped you get your product and look forward to serving you again in the future! 😊📦🚀
Customer Satisfaction Team
Customer Satisfaction Team
Unverified Customer
14 February 2025
Unknown Shipment Details
Nica was very helpful with my most recent York House shipment issue. It got solved quickly and I'm glad with the solution. Thank you!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Cornelie de Klerk
14 February 2025
UPS Standard Single
CDK
Very fast delivery. Customer service was great. I will certainly ship with Forward2me again.
Many thanks for the 5 star review. 😊
ling
14 February 2025
FedEx International Priority
L
The item arrived faster and more securely than I expected.
We're so glad to hear that your item arrived quickly and securely! Thank you for your feedback—we appreciate your support! 😊📦🚀
Customer Satisfaction Team
Customer Satisfaction Team
Ashlee
13 February 2025
FedEx Connect Plus
A
Super helpful instructions on how to fill out customs paperwork for the US; thank you so much, will definitely import again using your service!
You're very welcome! We're glad our instructions made the process easier for you. 😊 Thank you for your trust, and we look forward to helping you with future imports! 🚀📦
Customer Satisfaction Team
Customer Satisfaction Team
cc
12 February 2025
FedEx Connect Plus
C
Fast, efficient, life-saver!
Thank you! We're happy to hear that! 😊🚀 Always here to help!
Customer Satisfaction Team
Customer Satisfaction Team
Unverified Customer
12 February 2025
Unknown Shipment Details
Very helpful with guiding me on the website.
Thank you for your kind words! We're delighted to hear that our team could assist you. We're always here to help! 😊👏
Customer Satisfaction Team
Customer Satisfaction Team
Unverified Customer
12 February 2025
Unknown Shipment Details
Forward2Me has superb customer service . Windy & Angela from the Germany warehouse location has been a pleasure to work with. Very responsive , polite & helpful time to time .
This company become my shipping agent for shipping from Japan , EU , UK . Probably i will try to ship from US also. Good works !
Their combine & repack service saves big amount of shipping fee.
This company become my shipping agent for shipping from Japan , EU , UK . Probably i will try to ship from US also. Good works !
Their combine & repack service saves big amount of shipping fee.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Windy and Angela.❤️
Unverified Customer
11 February 2025
Unknown Shipment Details
I had issues with my payment method and repackaging goods which need special treatment. Everything was resolved.
Thanks for the 5 star review.
Unverified Customer
11 February 2025
Unknown Shipment Details
The chat session with NICA at Forward2me UK warehouse was the most helpful and pleasant experience I have every had using chat. NICA was excellent, had exceptionally good knowledge, was polite and extremely helpful. NICA answered all my questions very quickly and I was completely satisfied. I highly recommend this company.
Thank you for sharing your experience with us and 5 star review for Nica
G.A
11 February 2025
FedEx Connect Plus
G
Amazing 10/10
Thanks for the 5 star review :D
Unverified Customer
10 February 2025
Unknown Shipment Details
I wanted to return a package, but after 15 emails, the time for returns has run out. All I received were autoresponders from poor customer support with no assistance at all.
EDIT: after a while, they finally decided to ship the package for FREE to me, so I moved the review from 1 to 3 stars. It was meant to be a birthday present; I got it 2 months and 30 emails later.
EDIT: after a while, they finally decided to ship the package for FREE to me, so I moved the review from 1 to 3 stars. It was meant to be a birthday present; I got it 2 months and 30 emails later.
I’m truly sorry to hear about your experience and the difficulty you faced in trying to return your package. This is not the level of service we strive to provide, and I understand how frustrating this must have been for you.
We'd like to look into this matter for you, we wil send an email to follow up.
Customer Satisfaction Team
We'd like to look into this matter for you, we wil send an email to follow up.
Customer Satisfaction Team
Mel
10 February 2025
FedEx Connect Plus
M
Prompt service. Super easy and parcel was received without any delays or issues. Happy with the service provided!
Thank you so much for your positive feedback! We're happy to hear that your experience was smooth and that the parcel arrived on time without any issues. We're glad you're happy with the service provided, and we look forward to assisting you again in the future!