Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Isabelle V
11 November 2022
DHL Express Worldwide
IV
Unverified Customer
10 November 2022
Unknown Shipment Details
I've bought and sent a beauty advent calendar to their UK address. It arrived quickly and they uploaded a photo. The photo states that the parcel is 5.6 kg but they've typed that it's 6.14 kg. Service responds quickly but does not read questions correctly and properly. To my question they've answered that I can see in the photo they've added that it's 6.14 kg. As I've said, the photo states otherwise.
Besides that I need to somehow add the value of some products in the advent calendar, even though I've bought the advent calendar as a whole - before I can even ship it to Germany. I don't know the value of the products inside. I need to enter the value of 4 small products from the calendar and the value of 21 products as the calendar. What kind of logic is that ? Besides - the advent calendar should officially have 34 products inside, so what happened to 9 other products?
I wanted to try this service because I really wanted the advent calendar from UK which does not ship internationally, but I'm starting to regret using this service, and I haven't even seen what it would cost me to ship it to Germany. (Because the weird value logic needs to be entered by me first before I can ship it)
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Update 16.11.
I've raised my review to 4* instead of 1*, since Hayley contacted me directly and helped me step by step with the process of shipping the advent calendar to Germany.
Their website itself though is not so much user friendly and is very non-transparent. With Hayley's help I could choose DHL Express shipping via road (which was not shown as an option on their website), instead of the extremely expensive DHL Express via Air (around 100€) - which was the only option shown to me on their website. All in all, even the road option was expensive and I also had to pay very high customs taxes. But the package arrived intact and I'm happy it did. I would recommend their service if you don't mind paying very high sums on their service and customs taxes for items you really really want that you can't get in your country.
Besides that I need to somehow add the value of some products in the advent calendar, even though I've bought the advent calendar as a whole - before I can even ship it to Germany. I don't know the value of the products inside. I need to enter the value of 4 small products from the calendar and the value of 21 products as the calendar. What kind of logic is that ? Besides - the advent calendar should officially have 34 products inside, so what happened to 9 other products?
I wanted to try this service because I really wanted the advent calendar from UK which does not ship internationally, but I'm starting to regret using this service, and I haven't even seen what it would cost me to ship it to Germany. (Because the weird value logic needs to be entered by me first before I can ship it)
------
Update 16.11.
I've raised my review to 4* instead of 1*, since Hayley contacted me directly and helped me step by step with the process of shipping the advent calendar to Germany.
Their website itself though is not so much user friendly and is very non-transparent. With Hayley's help I could choose DHL Express shipping via road (which was not shown as an option on their website), instead of the extremely expensive DHL Express via Air (around 100€) - which was the only option shown to me on their website. All in all, even the road option was expensive and I also had to pay very high customs taxes. But the package arrived intact and I'm happy it did. I would recommend their service if you don't mind paying very high sums on their service and customs taxes for items you really really want that you can't get in your country.
Hi there.
Thank you for your recent feedback of our services.
We are sorry that you could only provide us with a 1* rating.
Unfortunately we have been unable to locate your customer account details from the information provided from this review.
We would appreciate it if you could contact our customer experience team directly from info@forward2me.com so we can discuss your issues in more detail and assist you with resolving these.
I hope this helps you further and that you will reconsider removing or amending your current rating of our service.
Please do let me know if you have anymore questions or concerns in the meantime.
Kind Regards
Hayley
-----------------------------------------------------------------------------------
Thank you for confirming your account details.
I have now located the support ticket that you have open with our customer experience team.
I will be back in touch with you directly to discuss your issues and concerns in more detail.
Please keep an eye out for my email.
I hope this helps you and we would appreciate it if you would reconsider your current rating of our service.
Kind Regards
Hayley
------------------------------------------------------------------------------------------------
Hi again.
Many thanks for your updated feedback and for kindly amending your review rating for our services.
We really appreciate this.
Please do not hesitate to get back in touch if you should require any further assistance with anything else.
Kind Regards
Hayley
Thank you for your recent feedback of our services.
We are sorry that you could only provide us with a 1* rating.
Unfortunately we have been unable to locate your customer account details from the information provided from this review.
We would appreciate it if you could contact our customer experience team directly from info@forward2me.com so we can discuss your issues in more detail and assist you with resolving these.
I hope this helps you further and that you will reconsider removing or amending your current rating of our service.
Please do let me know if you have anymore questions or concerns in the meantime.
Kind Regards
Hayley
-----------------------------------------------------------------------------------
Thank you for confirming your account details.
I have now located the support ticket that you have open with our customer experience team.
I will be back in touch with you directly to discuss your issues and concerns in more detail.
Please keep an eye out for my email.
I hope this helps you and we would appreciate it if you would reconsider your current rating of our service.
Kind Regards
Hayley
------------------------------------------------------------------------------------------------
Hi again.
Many thanks for your updated feedback and for kindly amending your review rating for our services.
We really appreciate this.
Please do not hesitate to get back in touch if you should require any further assistance with anything else.
Kind Regards
Hayley
Unverified Customer
10 November 2022
Unknown Shipment Details
Where do I start. DO NOT USE IN GERMANY!
1. My parcels cant be found. I have missing parcels.
2. Shipments being denied on the account.
3. Problems with addresses.
4. Support Extremely slow.
5. All support does it merge tickets (lol).
If you use this company in germany you will have these problems.
1-2 years ago the UK department was actually good. I never lost anything in UK.
1. My parcels cant be found. I have missing parcels.
2. Shipments being denied on the account.
3. Problems with addresses.
4. Support Extremely slow.
5. All support does it merge tickets (lol).
If you use this company in germany you will have these problems.
1-2 years ago the UK department was actually good. I never lost anything in UK.
Hi Wiktor,
Many thanks for your feedback.
We are sorry that you feel dissatisfied.
I have located the support ticket that you have open with our customer experience team.
I will be back in touch with you directly to discuss your issues and concerns in more detail.
Please keep an eye out for my email.
I hope this helps you and we would appreciate it if you would reconsider your current rating of our service.
Kind Regards
Hayley
Many thanks for your feedback.
We are sorry that you feel dissatisfied.
I have located the support ticket that you have open with our customer experience team.
I will be back in touch with you directly to discuss your issues and concerns in more detail.
Please keep an eye out for my email.
I hope this helps you and we would appreciate it if you would reconsider your current rating of our service.
Kind Regards
Hayley
M F
10 November 2022
FedEx International Priority
MF
Never had a problem until now. E-mail correspondence is also polite and reliable. I will continue to use it.
Matt b
10 November 2022
DHL Express Worldwide
MB
Lost a package and was found with Nica assistance. Always willing to help. Get what you pay for.
Hi Matt.
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by one of our customer experience agents.
I will pass your gratitude onto Nica personally.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by one of our customer experience agents.
I will pass your gratitude onto Nica personally.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Örn A
10 November 2022
TNT Economy Express
�A
Good option for the online buyer. Possible want more
Option on shipping cost.
Option on shipping cost.
Marijan P
09 November 2022
DHL Economy Select
MP
Ok feedback
SUPER MEN- PSALM, SUPER. Problem speak UK
SUPER MEN- PSALM, SUPER. Problem speak UK
Eye Q Optical L
09 November 2022
DHL Express Worldwide
EQO
We have been using foward2me since 2015 and their service has never disappointed us. We provide to continue our service with them, as we have been doing until now.
I like the idea of maintaining our inbox as well as choosing our preferred courier choice.
I like the idea of maintaining our inbox as well as choosing our preferred courier choice.
Susan Politz
09 November 2022
DHL Express Worldwide
SP
Can't say any specific but there was never any delays to shipping it to another country.
Unverified Customer
09 November 2022
Unknown Shipment Details
Explained and resolved issues. Thanks for the great customer service.
Shalonda P
09 November 2022
FedEx International Priority
SP
My first time using this type of international service. I was a bit leery and concerned. But the experience was great and so was the customer service. Will definitely use again.
Brendan V
09 November 2022
FedEx International Priority
BV
Start to finish went smoothly and all my questions were answered. Thank you Forward2me!
Unverified Customer
08 November 2022
Unknown Shipment Details
This is the second time I've used this service, and it's even better! I ordered some items that do not ship to the US, they received them and repacked into one box before shipping! Good tracking, fast ship time. Also great communication, emails and pics of your items. Highly recommend.
Tomcat
08 November 2022
DHL Express Worldwide
T
A fav forwarder- shop the world and trust that Forward2me will get it to you!
Unverified Customer
08 November 2022
Unknown Shipment Details
I was really hesitant about using this service. I live in the US and was looking for an item that was no longer in stock here. I could order it from the UK based store but they wouldn't deliver it internationally. Determined to figure it out, I did a google search to see how I could get the item delivered somewhere in the UK and then sent to me here. That's how I found forward2me. I looked at a bunch of sites and finally decided to go with this one.
Once my item arrived, I received a message (with photo) from the carrier to show that it was delivered to Forward2Me. It sat in the warehouse for days without any update to my account. I finally reached out to see what was going on. Aimee was WONDERFUL! She let me know that she would put a search out for it and stayed in constant communication with me until it was located and my account updated. I really appreciate her GREAT customer service.
Shipping cost more and took longer than I expected but overall, the process worked and I received my item today. It was well packaged and wrapped in tape to ensure it made it to me safely. If you are on the fence about whether or not to use a package forwarding service, I can assure you that this one works. Pack your patience and pay for the extra insurance... then, enjoy your item!
Once my item arrived, I received a message (with photo) from the carrier to show that it was delivered to Forward2Me. It sat in the warehouse for days without any update to my account. I finally reached out to see what was going on. Aimee was WONDERFUL! She let me know that she would put a search out for it and stayed in constant communication with me until it was located and my account updated. I really appreciate her GREAT customer service.
Shipping cost more and took longer than I expected but overall, the process worked and I received my item today. It was well packaged and wrapped in tape to ensure it made it to me safely. If you are on the fence about whether or not to use a package forwarding service, I can assure you that this one works. Pack your patience and pay for the extra insurance... then, enjoy your item!
Geoff S
08 November 2022
DHL Economy Select
GS
First selection of GLS for delivery was a mistake. They took my package, stuck it in a warehouse in Poland and did not deliver to me, with no explanation. After complaints from Forward2me, they returned it, and this time I chose DHL, who delivered efficiently with no issues.
Forward2me support from Nica was excellent.
Forward2me support from Nica was excellent.
Hi Geoff.
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by one of our customer experience agents.
I will pass your gratitude onto Nica personally.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by one of our customer experience agents.
I will pass your gratitude onto Nica personally.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Liliana C
08 November 2022
DHL Express Worldwide
LC
I've been a happy customer for many years and I am always satisfied.
Eduard G
07 November 2022
DHL Express Worldwide
EG
They even didn't read my QUESTION!
I asked: can I send it to a Japan Address.
They answered: I'm afraid we cannot ship this to the USA.
Your support is a bots.
UPADATE: I changed my rate from 1 star for 3 star. Because of I've got my answer after the claim.
I asked: can I send it to a Japan Address.
They answered: I'm afraid we cannot ship this to the USA.
Your support is a bots.
UPADATE: I changed my rate from 1 star for 3 star. Because of I've got my answer after the claim.
Hi Eduard.
Thank you for your recent feedback of our services.
We are sorry that you could only provide us with a 1* rating.
We have located your support ticket and we will reach out to you directly to discuss your feedback in more detail.
I hope this helps you further and that you will reconsider your current rating of our service.
Please do let me know if you have anymore questions or concerns in the meantime.
Kind Regards
Hayley
------------------------------------------------------
Hi Eduard.
Many thanks for your feedback and for kindly amending your review rating for our services.
We really appreciate this.
Please do not hesitate to get back in touch if you should require any further assistance with anything else.
Kind Regards
Hayley
Thank you for your recent feedback of our services.
We are sorry that you could only provide us with a 1* rating.
We have located your support ticket and we will reach out to you directly to discuss your feedback in more detail.
I hope this helps you further and that you will reconsider your current rating of our service.
Please do let me know if you have anymore questions or concerns in the meantime.
Kind Regards
Hayley
------------------------------------------------------
Hi Eduard.
Many thanks for your feedback and for kindly amending your review rating for our services.
We really appreciate this.
Please do not hesitate to get back in touch if you should require any further assistance with anything else.
Kind Regards
Hayley
Clive M
07 November 2022
TNT Economy Express
CM
Fast and absolutely reliable support. It's always a pleasure to deal with Forward2me. Great team and professional assistance. Thank you all.
Jeanette R
07 November 2022
FedEx Connect
JR
I have used forward to me twice now from my purchases from the UK to the US and both times have been very smooth. My packages have not been damaged and both times I received my packages before the time frame they originally gave me and I am very grateful and amazed. I would definitely recommend this to anyone who is need of a great forwarding service!
Mohamad M
07 November 2022
DHL Express Worldwide
MM
Nica doing very good job on fixing the the problem. I get my item back. Nica deserve salary raised!
Hi Mohamad.
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by one of our customer experience agents.
I will pass your gratitude onto Nica personally.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by one of our customer experience agents.
I will pass your gratitude onto Nica personally.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Benjamin P
07 November 2022
FedEx International Priority
BP
Good communication and fast service. Thanks again.
Ashley K
07 November 2022
DHL Express Worldwide
AK
Forward2me is a Great service and easy to use. I would recommend hands down.
Unverified Customer
07 November 2022
Unknown Shipment Details
Chris provided me with top-notch support and outstanding problem-solving quality. The busy team handled a complicated task of mediating with a no less busy hub in Germany which needed to overcome special delivery instructions to my shipment. Not only Chris indulged me with peace of mind but kept following up with me on the issue with updates and reminders that forward2me was the best choice for my shipping needs. Superb customer service is a given for Chris and the rest of the time. Promote soon.
Hi Jay.
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Chris.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Chris.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Doris B
07 November 2022
DHL Economy Select
DB
Perfect - on time!
Ein bisschen teuer, aber für mich ok :).
Ein bisschen teuer, aber für mich ok :).
Robert O
07 November 2022
UPS Express Saver
RO
Always a pleasure dealing with forward2me, whether UK, Germany, or Japan!
Y M
07 November 2022
DHL Express Worldwide
YM
My item had shipped very quickly. Thank you for your service.
Allan M
07 November 2022
DHL Express Worldwide
AM
Brilliantly efficient. My parcel receipt by Forward2Me was sent to me with no delay at all and then forwarded to me very efficiently.
Chris
06 November 2022
FedEx International Priority
C
I have been using this service for 2 years and although postage from UK to Australia since covid has been crazy expensive, being able to combine my postage and repack items does make it lighter on the hip pocket. I was worried about my items going missing when I started using this service, but they have proven time and again how honest they are and very thorough in making sure each item is what was ordered to ensure all items are in the box for the trip back to Aus. You can save money by not letting your items go longer than 30 days in storage as you start getting charged £0.5 a day, also repacking items so your over all weight is not to big (carriers charge by weight) or price of items too much (gst will be added, keep in mind). Over all if you are Aussie and want to try out buying in UK, definitely a good service.
Unverified Customer
06 November 2022
Unknown Shipment Details
Nica responded quickly and answered my question regarding address details.
Very happy with the service
Very happy with the service
Marcin K
06 November 2022
DHL Economy Select
MK
I have ordered a collectible toy gun from UK to PL and everything went smooth and by the numbers.
Michael S
05 November 2022
UPS Express Saver
MS
Frist time I've tried something like this. And I'm very impressed with how easy and quick it was. Will definitely use again
Katherine R
05 November 2022
DHL Express Worldwide
KR
The service was really fast and efficient. I have no complaints there. I just wish that the calculator tool was better at accurately assessing what the item would cost to ship. I was close on the weight of a pair of pants, and entered the information as best I could- accounting for Forward2Me's origin location and my destination but shipping was about ~$40 more than I anticipated due to the quote. Not a huge deal for an item I couldn't obtain any other way, but it would have been nice if the calculator would have accurately sorted what options were really available to me. This was my first time using a service like this, so there was a bit of "sticker shock" when I saw the final amount, but not sure what could be done there. In any event, be prepared to spend a little more that the quote says. No complaints about their turnaround time. I have items shipped to me from nearby that took longer to arrive, so 5 out of 5 for ship speed and packaging. They at least shipped the pants in a manner that didn't unnecessarily add weight and cost. Item arrived perfectly!
Edward L
05 November 2022
DHL Economy Select
EL
Good turnaround on package from Germany to UK but pricing could be more transparent and service cheaper.
Valerie M
05 November 2022
DHL Express Worldwide
VM
Excellent service as always from the staff at Forward2Me
Unverified Customer
05 November 2022
Unknown Shipment Details
First time user I live in Adelaide Australia. I wanted some coats from John lewis department store who don't deliver to Australia.
In less than a week from ordering online at John Lewis they safely arrived at my door. Forward2me website easy to navigate. Wonderful to be able to now get things from my favourite department store.
In less than a week from ordering online at John Lewis they safely arrived at my door. Forward2me website easy to navigate. Wonderful to be able to now get things from my favourite department store.
Unverified Customer
04 November 2022
Unknown Shipment Details
Love ya guys! Amazing service!
Martina
04 November 2022
DHL Economy Select
M
Exceptional customer experience! Thank you for the fast shipping. Although my delivery needed repacking it was processed smoothly
Flip V
04 November 2022
UPS Standard Single
FV
There was some back n forth as my item contained foodstuffs, albeit they were certified by continental authorities. All in all a satisfactory result.
Amparo O
04 November 2022
FedEx International Economy
AO
Faster that expected. Good communication. Congratulations for a great service.
Sacky W
04 November 2022
DHL Express Worldwide
SW
Easy payment and fast delivery if you don't need to repackage it. Thank you
Marian M
04 November 2022
DHL Economy Select
MM
This isn't cheap but its very very convenient. Ordered shoes from Spain which didnt ship to the UK so send them to the forward 2 me Germany addressed. Was updated promptly when it was received and a few clicks later it was on its way. Courier attempted delivery yesterday which was quicker than expected and looking forward to receiving the item today.
Unverified Customer
04 November 2022
Unknown Shipment Details
I needed something that could only be bought on ebay in the UK and the seller did not ship internationally. I was informed of this service which while free upfront, ended up costing an exorbitant amount to ship if I wanted tracked and insured shipping (which FedEx offers at £2 above the cost to ship but Forward2me charged an extra £20 to add on top of the £48 cost to ship so £68 and I got my item but they didnt put "fragile" on the package they shipped limed the original shipper did so my packaged came smashed up. Thankfully with minimal (but still some) damage to my merchandise. Overall I am happy to finally get the item but feel ripped off by the price vs. Service ratio!
Hi William.
Thank you for your recent feedback of our services.
We are sorry that you could only provide us with a 4* rating.
I will reach out to you directly to discuss your feedback in more detail.
I hope this helps you further and that you will reconsider your current rating of our service.
Please do let me know if you have anymore questions or concerns in the meantime.
Kind Regards
Hayley
Thank you for your recent feedback of our services.
We are sorry that you could only provide us with a 4* rating.
I will reach out to you directly to discuss your feedback in more detail.
I hope this helps you further and that you will reconsider your current rating of our service.
Please do let me know if you have anymore questions or concerns in the meantime.
Kind Regards
Hayley
Richard J
04 November 2022
DHL Express Worldwide
RJ
Professional service provided remarkably well from a distance.
Anthony Tajalle
03 November 2022
FedEx Connect
AT
Being able to buy items overseas and have them stored until I’m ready to resend my items is amazing thanks forward2me
S S
03 November 2022
DHL Express Worldwide
SS
This was easier than I thought. Had no problems will definitely use them again.
Marshall Z
03 November 2022
DHL Express Worldwide
MZ
I had been trying to get a specific pair of gloves for months in the US, Forward2Me allowed me to purchase online and ship to one of their warehouses (for a shop that wouldn't ship internationally).
Forward2Me alerted me when they got the package, let me know the place in Queue I was to repack/ship, and got it to my door in the US from the UK within a week of purchase.
Awesome service, definitely will use again.
Forward2Me alerted me when they got the package, let me know the place in Queue I was to repack/ship, and got it to my door in the US from the UK within a week of purchase.
Awesome service, definitely will use again.
Taylor I
03 November 2022
DHL Express Worldwide
TI
I just recently started using Forward2Me as my main reshipping service and my experience thus far has been exceptional. I get my packages in a timely manner, undamaged and packed properly. The shipping fees are also reasonable and they offer package protection for the declared value of your items. Highly recommend!
Brian H
03 November 2022
FedEx International Priority
BH
This is a really great service, wish I would've signed up years go. I use this service to purchase sneakers that I can't get within the US. Don't understand why one pair of shoes would be put into the Combine and Repack process. I understand the intent to save the customer a few bucks on shipping, but please understand some customers value speed over cost savings. I have no desire for my package to go through this process and have to wait until 1,200 other packages are repacked before mine (this is based off of an update email I received for where my package was in line). It only happened on the first order I placed, since then, all other orders went straight to the Ship Now process.
Yes, shipping does seem to be a bit high, but what isn't expensive these days, especially shipping something internationally. All in all, it's a great service and when I do have a concern customer service is quick to respond.
Yes, shipping does seem to be a bit high, but what isn't expensive these days, especially shipping something internationally. All in all, it's a great service and when I do have a concern customer service is quick to respond.
Todd L
03 November 2022
FedEx Connect
TL
Everything went very well! Shipping to US was within 1 week.
Of course, the service is not free, but it is still considerably cheaper than flying there yourself just to buy a product.
From ordering to delivery to my home address only took about 10 days, absolutely top.