Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
05 October 2023
Unknown Shipment Details
I just want to thank Regilyn for being so helpful with my concerns. No more if and buts.
Unverified Customer
05 October 2023
Unknown Shipment Details
Everything is great, very kind and helpful (REGILYN)
Hello Dzsenifer,
Thank you for leaving a 5-star review! We're happy to hear that you had a great experience, and it's wonderful to know that Regilyn was so kind and helpful.
We appreciate your feedback and look forward to serving you again in the future. If you ever have any more feedback or requests, please don't hesitate to reach out.
Many thanks,
AF
Thank you for leaving a 5-star review! We're happy to hear that you had a great experience, and it's wonderful to know that Regilyn was so kind and helpful.
We appreciate your feedback and look forward to serving you again in the future. If you ever have any more feedback or requests, please don't hesitate to reach out.
Many thanks,
AF
Unverified Customer
04 October 2023
Unknown Shipment Details
Service works well and the customer service rep, Jane, I talked to responded instantly and clearly when I needed help.
Unverified Customer
04 October 2023
Unknown Shipment Details
I and a question about proving my identity. The website called for a passport and a utility bill. The utility bills in this house are not in my name. Jane was able to quickly and efficiently resolve the problem.
Takashi Y
04 October 2023
DHL Express Worldwide
TY
Thank you for your quick and polite response:-)
I recommend this servise.
I recommend this servise.
Unverified Customer
04 October 2023
Unknown Shipment Details
Ordered laptop from amazon.de to Zagreb - any issues.
Support helped me with all my questions
Support helped me with all my questions
Hi Maksym,
Thank you for sharing your positive experience with ordering a laptop from Amazon.de shipping to our Germany warehouse to your address at Zagreb. It's great to hear that you didn't encounter any issues during the process and that the Customer Experience team was able to assist you with your questions.
If you have any more feedback or if there's anything else we can assist you with in the future, please don't hesitate to reach out.
Many thanks,
AF
Thank you for sharing your positive experience with ordering a laptop from Amazon.de shipping to our Germany warehouse to your address at Zagreb. It's great to hear that you didn't encounter any issues during the process and that the Customer Experience team was able to assist you with your questions.
If you have any more feedback or if there's anything else we can assist you with in the future, please don't hesitate to reach out.
Many thanks,
AF
Unverified Customer
01 October 2023
Unknown Shipment Details
Very happy with the service GIRLIE provided! My service was fast and pleasant! More importantly, the request I made was fulfilled:-)
Thanks very much!
Thanks very much!
Hello Jeffrey,
We're delighted to hear that you had such a positive experience with GIRLIE! I
We appreciate your kind words and are pleased to know that your request was fulfilled to your satisfaction.
If you ever need our services again in the future or have any further inquiries, please don't hesitate to reach out. We're here to assist you whenever you need us.
Warm regards,
AF
We're delighted to hear that you had such a positive experience with GIRLIE! I
We appreciate your kind words and are pleased to know that your request was fulfilled to your satisfaction.
If you ever need our services again in the future or have any further inquiries, please don't hesitate to reach out. We're here to assist you whenever you need us.
Warm regards,
AF
Unverified Customer
01 October 2023
Unknown Shipment Details
Good service from Nica, UK warehouse getting a package that was stuck due to FedEx duty issue.
Hello William,
I'm glad to hear that you received good service from Nica at the UK warehouse in resolving the FedEx duty issue and getting your package unstuck. If you have any more questions or need further assistance, feel free to ask. Enjoy your package!
Many thanks,
AF
I'm glad to hear that you received good service from Nica at the UK warehouse in resolving the FedEx duty issue and getting your package unstuck. If you have any more questions or need further assistance, feel free to ask. Enjoy your package!
Many thanks,
AF
Unverified Customer
30 September 2023
Unknown Shipment Details
Forward2Me is my savior for the shopping in UK. I do buy a lot from eBay auctions and everything is getting delivered to Forward2me. They combine and ship the parcels through the courier service, which I found more reasonable. Support and Packaging team is amazing. Recently I dealt with Support person Honey and the support I got was amazing. I recommend Forward2Me for warehousing and shipping services.
Unverified Customer
29 September 2023
Unknown Shipment Details
An incredible pair of Adidas shoes were gone in minutes from the Canadian site and I thought all hope was lost, but I received an announcement that forward2me now had a location in the US so I decided to give them a try and they did not disappoint. Ordered from Adidas US on Sept. 18th and had them on my feet Sept. 28th. Probably would have gotten here even sooner if I hadn't held things up incorrectly inputting my shipping address! A fantastic CSR, Jane, responded immediately; investigated the situation; and helped me get that sorted easy peasy. I would not hesitate to use this service again. So happy to be able to buy from the American shops I love that don't ship to Canada without having to bother friends and family South of the border!
Cole B
29 September 2023
DHL Express Worldwide
CB
Pretty good experience, very helpful team. Got my package
Reg S
29 September 2023
DHL Express Worldwide
RS
THANK YOU FORWARD2ME FOR THE HELP IN MAKING SURE THAT MY PACKAGE IS HANDLED WITH CARE. SPECIALLY OUR WAREHOUSE EXPERT SIMON FOR THE HELP IN PROFESSIONALLY REPACKING MY PACKAGE. YOU CAN 10000X TRUST FORWARD2ME IN FORWARDING YOUR PACKAGE AT YOUR DOOR STEP. Xxx
Andreas B
29 September 2023
DPD Classic
AB
Very fast and uncomplicated. The website is very easy to handle.
Unverified Customer
28 September 2023
Unknown Shipment Details
Many options for your shipping and they delivered faster then promised.
Had contact with the support, with a really nice person called "Girlie", who helped me and answered all my questions.
10/10
Had contact with the support, with a really nice person called "Girlie", who helped me and answered all my questions.
10/10
Unverified Customer
28 September 2023
Unknown Shipment Details
It was nice to talk to the advisor and she know what is i am asking
Unverified Customer
27 September 2023
Unknown Shipment Details
I'm really excited about the quick problem solving in the middle of the night. Honey never seems to get tired. Absolutely great!
Unverified Customer
27 September 2023
Unknown Shipment Details
Aimee delivers quality service and assistance
If all the rest of your staff were as attentive, informative, and on point your operation would definitely excel and be considered the best
If all the rest of your staff were as attentive, informative, and on point your operation would definitely excel and be considered the best
Unverified Customer
27 September 2023
Unknown Shipment Details
Information provided in direct manner and in a clear written form by agent HONEY
Hi Nabeel,
Thank you so much for taking the time to share your experience with Forward2me!
We are delighted to hear that HONEY provided you with helpful and professional support.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Customer Experience Forward2me
Thank you so much for taking the time to share your experience with Forward2me!
We are delighted to hear that HONEY provided you with helpful and professional support.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Customer Experience Forward2me
Unverified Customer
26 September 2023
Unknown Shipment Details
I wanted to order some books that would not ship from the company to the US so I discovered forward2me. After emailing the company and making sure there wouldn't be any issues, I decided to place and order and have it shipped to their warehouse in the UK. I spoke with Regilyn through email who was very friendly and made me feel at ease with placing my order. Overall I had a 10/10 experience and would definitely use this business again. They repacked my books with the same care I would have handled them with myself and they arrived in perfect condition. Very happy with my decision to use forward2me!
Hello Sarah,
Thank you for sharing your positive experience with Forward2me! We're thrilled to hear that your order went smoothly and that Regilyn provided excellent assistance. It's wonderful to know that your books arrived in perfect condition and that you would consider using their services again. If you ever need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again!
Many thanks,
Aimee
Thank you for sharing your positive experience with Forward2me! We're thrilled to hear that your order went smoothly and that Regilyn provided excellent assistance. It's wonderful to know that your books arrived in perfect condition and that you would consider using their services again. If you ever need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again!
Many thanks,
Aimee
Unverified Customer
26 September 2023
Unknown Shipment Details
An issue with a package at the US address was resolved quickly by Nica and Aimee with timely updates.
Hi Perry,
Thank you so much for taking the time to share your experience with Forward2me!
We are delighted to hear that Nica provided you with helpful and professional support.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Customer Experience Forward2me
Thank you so much for taking the time to share your experience with Forward2me!
We are delighted to hear that Nica provided you with helpful and professional support.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Customer Experience Forward2me
Unverified Customer
25 September 2023
Unknown Shipment Details
I am very pleased with the very fast assistance rendered by Nica toward the issued pose. I am proud to say that my company and I will continue to remain happy customers with the assistance always provided.
Hello Yanneke,
We truly appreciate your kind words and the time you took to share your positive experience with our customer service, particularly Nica's efficient assistance.
If you ever have any more questions or need further assistance, please feel free to reach out. We're here to assist you at any time.
Best regards,
Aimee
We truly appreciate your kind words and the time you took to share your positive experience with our customer service, particularly Nica's efficient assistance.
If you ever have any more questions or need further assistance, please feel free to reach out. We're here to assist you at any time.
Best regards,
Aimee
Unverified Customer
25 September 2023
Unknown Shipment Details
Jane form live chat was great and explaining my doubt
Hello Rui,
Thank you for sharing your positive experience with Jane from our live chat support.
Jane is a valuable member of our team, and your feedback reaffirms our commitment to providing exceptional customer service.
If you ever have more questions or require further assistance, please don't hesitate to reach out to us. We're here to help and ensure that your experience with our service remains outstanding.
Thank you for choosing us, and we look forward to serving you in the future.
Best regards,
Thank you for sharing your positive experience with Jane from our live chat support.
Jane is a valuable member of our team, and your feedback reaffirms our commitment to providing exceptional customer service.
If you ever have more questions or require further assistance, please don't hesitate to reach out to us. We're here to help and ensure that your experience with our service remains outstanding.
Thank you for choosing us, and we look forward to serving you in the future.
Best regards,
Unverified Customer
23 September 2023
Unknown Shipment Details
I wish to provide this additional feedback on my.forward2me.com, in the footsteps of my initial review. I chose my.forward2me.com to act as my forwarding agent for purchases made on UK and US web sites. After a very fast and easy account set up, I had my first UK package delivered to my.forward2me.com, then received the package at my home address two days later, i.e. Faster than most domestic mail. This is what I call a customer-oriented company, and they have my business for years to come.
Hello Theodore,
Thank you so much for taking the time to provide us with this fantastic feedback!
We're delighted to hear that your initial experience with our service was not only easy but also exceeded your expectations in terms of speed and convenience. Our team is dedicated to providing a seamless and customer-oriented experience, and your positive comments reaffirm our commitment to delivering top-notch service.
We're thrilled to have earned your loyalty, and we look forward to being your go-to forwarding agent for many years to come. If you ever have any questions, concerns, or additional feedback, please don't hesitate to reach out to our support team.
Warm regards,
Aimee
Thank you so much for taking the time to provide us with this fantastic feedback!
We're delighted to hear that your initial experience with our service was not only easy but also exceeded your expectations in terms of speed and convenience. Our team is dedicated to providing a seamless and customer-oriented experience, and your positive comments reaffirm our commitment to delivering top-notch service.
We're thrilled to have earned your loyalty, and we look forward to being your go-to forwarding agent for many years to come. If you ever have any questions, concerns, or additional feedback, please don't hesitate to reach out to our support team.
Warm regards,
Aimee
Unverified Customer
22 September 2023
Unknown Shipment Details
Was struggling to get a motorcycle part shipped from the UK to the US. REGILYN was superb in her communication skills and content of her answers. As it turns out, the Ebay shipper changed his profile that allowed me to get the part without using Forward2Me. That said...it doesn't negate the fact that these people are very attentive to customers. Highly recommend them. Rick
Dear Rick,
Thank you so much for your wonderful feedback! We're delighted to hear about your positive experience with our customer support team, particularly Regilyn.
While it's great to know that you were able to obtain the motorcycle part you needed without using Forward2Me, we truly appreciate your kind words and the recommendation.
If you have any more questions or need assistance with anything else down the road, please don't hesitate to reach out. We're always here to help.
Safe riding, and thank you for choosing Forward2Me!
Best regards,
The Forward2Me Team
Thank you so much for your wonderful feedback! We're delighted to hear about your positive experience with our customer support team, particularly Regilyn.
While it's great to know that you were able to obtain the motorcycle part you needed without using Forward2Me, we truly appreciate your kind words and the recommendation.
If you have any more questions or need assistance with anything else down the road, please don't hesitate to reach out. We're always here to help.
Safe riding, and thank you for choosing Forward2Me!
Best regards,
The Forward2Me Team
Unverified Customer
20 September 2023
Unknown Shipment Details
It was a pleasant conversation with Regilyn, she was very helpful with my concern and explained it to me well. She is also well informed in what she do. Despite the US Warehouse being a new service offered, she was really good in assisting me. Thank you and keep it up!
Hello Cha,
Thank you for taking the time to provide feedback on your recent interaction with Regilyn.
We're happy to hear that she was able to assist you effectively and provide clear explanations, even with our new US Warehouse service.
Thank you for your continued trust and support.
Many thanks,
Aimee
Thank you for taking the time to provide feedback on your recent interaction with Regilyn.
We're happy to hear that she was able to assist you effectively and provide clear explanations, even with our new US Warehouse service.
Thank you for your continued trust and support.
Many thanks,
Aimee
Unverified Customer
19 September 2023
Unknown Shipment Details
I contacted them for deleting an incoming parcel. The agent looked it up and informed me that the issue was already fixed because the reviewer had seen the invalid parcel and deleted the entry. Very clear and very prompt.
Hi Georgios,
Thank you for sharing your feedback with us! We're happy to hear about your positive experience when reaching out to us regarding the incoming parcel deletion.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Customer Experience Forward2me
Thank you for sharing your feedback with us! We're happy to hear about your positive experience when reaching out to us regarding the incoming parcel deletion.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Customer Experience Forward2me
Unverified Customer
16 September 2023
Unknown Shipment Details
Amazing support services by "Aimee" for the UK warehouse. Amazing experience. Definitely recommend their services.
Unverified Customer
16 September 2023
Unknown Shipment Details
Forward2Me is really awesome and I appreciate how fast Girlie got back to me when I was freaking out and needed help addressing something correctly to the UK location.
Thank you so much
Thank you so much
Unverified Customer
14 September 2023
Unknown Shipment Details
Kat sorted all my queries in a swift manner. I am so thankful for her assistance.
Unverified Customer
12 September 2023
Unknown Shipment Details
I used this service to buy a 2022 build a bear werewolf brand new from the UK. As of 2023, it's been discontinued here in the USA and has been being sold for outrageous prices by scalpers on eBay- I'm talking over 100 dollars for a toy that started out costing 22 dollars. Absolutely ridiculous.
Using this service, I wound up paying about 50 dollars in all for my werewolf. Still expensive, but 50+ bucks cheaper than I would've paid for one from a scalper here. Not to mention, I got to make a wish on him and add a scent to him, rather than having to just deal with him smelling like someone's moldy basement.
The worst part of using this service was going without tracking. If you use it, GET THE TRACKING! It's well worth the peace of mind. I thought he got lost in the mail for a couple days there!
I at one point made a mistake on the website in adding the wrong tracking number to a declaration, and then tried to input a correct one... And both turned out to be wrong and unnecessary. I emailed their support and got a quick response from an agent called Honey. They deleted the incorrect entries for me in a heartbeat. I do wish that there was an option for users to delete those things themselves, but it was quick and easy enough to work with the system they currently have.
In all, I think this service is great! Just make sure to get tracking, and also make sure you get everything right when declaring the contents of a package.
Using this service, I wound up paying about 50 dollars in all for my werewolf. Still expensive, but 50+ bucks cheaper than I would've paid for one from a scalper here. Not to mention, I got to make a wish on him and add a scent to him, rather than having to just deal with him smelling like someone's moldy basement.
The worst part of using this service was going without tracking. If you use it, GET THE TRACKING! It's well worth the peace of mind. I thought he got lost in the mail for a couple days there!
I at one point made a mistake on the website in adding the wrong tracking number to a declaration, and then tried to input a correct one... And both turned out to be wrong and unnecessary. I emailed their support and got a quick response from an agent called Honey. They deleted the incorrect entries for me in a heartbeat. I do wish that there was an option for users to delete those things themselves, but it was quick and easy enough to work with the system they currently have.
In all, I think this service is great! Just make sure to get tracking, and also make sure you get everything right when declaring the contents of a package.
Unverified Customer
12 September 2023
Unknown Shipment Details
I got my product, even though it's delay, re-port, three days, due to local weather... I'm wondering if it can add more cheaper rate courier, it can scale even bigger, website speed is better than others
Unverified Customer
11 September 2023
Unknown Shipment Details
I want to express my gratitude to Simon from UK Warehouse who handled my packages with extra care.
He make sure that my packages are well packed and secured to avoid damage during transit.
He is very professional dealing with this kind of request. Keep up the good work, Simon!
Forward2me is a very trustworthy and world class shipping company.
Ms. H
He make sure that my packages are well packed and secured to avoid damage during transit.
He is very professional dealing with this kind of request. Keep up the good work, Simon!
Forward2me is a very trustworthy and world class shipping company.
Ms. H
Nancy M
11 September 2023
DHL Express Worldwide
NM
Very satisfied with the shipping and delivery. Have been looking for years for a company who is able to send me simple things I wanted from Germany. Thank you
Unverified Customer
09 September 2023
Unknown Shipment Details
Received prompt assistance from Girlie for a UK package and resolved the issue.
Have used forward2me a few times now and the experience has been excellent.
Have used forward2me a few times now and the experience has been excellent.
Unverified Customer
09 September 2023
Unknown Shipment Details
Quick and helpful responses to my question thanks to Regilyn! Great work, great customer service
Unverified Customer
08 September 2023
Unknown Shipment Details
Thanks to the kind support of GIRLIE in the UK, I was able to receive the service successfully. Thank you very much.
Unverified Customer
08 September 2023
Unknown Shipment Details
Honey was the agent and she was prompt in her responses, solve the issue in no time. Thank you.
Unverified Customer
07 September 2023
Unknown Shipment Details
I had an enquiry about why my package was classified as 'combine and repack' as opposed to 'ship now'. Girlie from Preston, Lancashire warehouse was very helpful in making me understand how it worked in this situation.
Unverified Customer
07 September 2023
Unknown Shipment Details
Regilyn was very helpful in answering my questions and making my first time using this platform a comfortable one.
Unverified Customer
07 September 2023
Unknown Shipment Details
I bought a puzzle from Amazon Japan and sent to to my address in Japan because the seller wouldn't ship to Australia.
They only offer the most expensive shipping to Australia. Cost me AU$82 to Ship a puzzle that cost me AU$80
Another company I buy from that does ship to Australia offer better and cheaper shipping options for the same size jigsaw puzzle that I bought. Their prices below are much better and fair. I will not be using Forward2Me again
Japan Post (Economy Air)
AU$23.21
Japan Post (Standard Air Registered)
AU$27.45
DHL (Express Worldwide)
AU$34.72
FedEx FICP (FedEx International Connect Plus)
AU$42.55
Japan Post (EMS Express)
AU$58.30
UPS (UPS Worldwide Express® Saver)
AU$123.02
They only offer the most expensive shipping to Australia. Cost me AU$82 to Ship a puzzle that cost me AU$80
Another company I buy from that does ship to Australia offer better and cheaper shipping options for the same size jigsaw puzzle that I bought. Their prices below are much better and fair. I will not be using Forward2Me again
Japan Post (Economy Air)
AU$23.21
Japan Post (Standard Air Registered)
AU$27.45
DHL (Express Worldwide)
AU$34.72
FedEx FICP (FedEx International Connect Plus)
AU$42.55
Japan Post (EMS Express)
AU$58.30
UPS (UPS Worldwide Express® Saver)
AU$123.02
Unverified Customer
07 September 2023
Unknown Shipment Details
Very nice customer service:)
Had a large package that requires extra work. Went like a breeze ;)
Had a large package that requires extra work. Went like a breeze ;)
Unverified Customer
07 September 2023
Unknown Shipment Details
Since the first time I used the website to transfer parcels.
I found that the speed was really fast and the communication was very timely.
This time the package arrived at the UK warehouse and I encountered a problem with the payment.
Thank you Honey for your patient help and solution.
Wish everything goes well.
I found that the speed was really fast and the communication was very timely.
This time the package arrived at the UK warehouse and I encountered a problem with the payment.
Thank you Honey for your patient help and solution.
Wish everything goes well.
Tobias S
05 September 2023
DHL Express Worldwide
TS
Solves the problem of mail forwarding exactly, in a reliable way at a reasonable price
Trevor B
04 September 2023
UPS Express Saver
TB
Without Forward2Me I wouldn't have been able to get the car part I really wanted.
They made it easy to secure the product and were good at communicating along the way.
I Highly recommend their services.
They made it easy to secure the product and were good at communicating along the way.
I Highly recommend their services.
Unverified Customer
04 September 2023
Unknown Shipment Details
The best website for storage and recharge ، I would like to thank the employee NICA because very support & explaining to me how use this website
Unverified Customer
03 September 2023
Unknown Shipment Details
I have one shipment before few days with forward2me and there were a problem, but customer service at forward2me especially Aimee did a big effort to solve this issue and it was solved in a professional way and they knew how to deal with such an issue I had.
Thanks for customer service for their perfect job.
Thanks for customer service for their perfect job.
Unverified Customer
02 September 2023
Unknown Shipment Details
I really like the service provided by the company.
Unverified Customer
01 September 2023
Unknown Shipment Details
Aimee, Honey & Kat provided great support in ensuring the correctly formatted address was used to ensure delivery to the German address by DHL.
Unverified Customer
30 August 2023
Unknown Shipment Details
Girlie at the UK warehouse got back to me pretty swiftly and her answer was very detailed and helpful.
Unverified Customer
30 August 2023
Unknown Shipment Details
When I was in trouble about the payment, Mr./Ms. Aimee gave me a very good advice. I was very happy.