Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
25 September 2023
Unknown Shipment Details
Unverified Customer
25 September 2023
Unknown Shipment Details
Jane form live chat was great and explaining my doubt
Hello Rui,
Thank you for sharing your positive experience with Jane from our live chat support.
Jane is a valuable member of our team, and your feedback reaffirms our commitment to providing exceptional customer service.
If you ever have more questions or require further assistance, please don't hesitate to reach out to us. We're here to help and ensure that your experience with our service remains outstanding.
Thank you for choosing us, and we look forward to serving you in the future.
Best regards,
Thank you for sharing your positive experience with Jane from our live chat support.
Jane is a valuable member of our team, and your feedback reaffirms our commitment to providing exceptional customer service.
If you ever have more questions or require further assistance, please don't hesitate to reach out to us. We're here to help and ensure that your experience with our service remains outstanding.
Thank you for choosing us, and we look forward to serving you in the future.
Best regards,
Unverified Customer
23 September 2023
Unknown Shipment Details
I wish to provide this additional feedback on my.forward2me.com, in the footsteps of my initial review. I chose my.forward2me.com to act as my forwarding agent for purchases made on UK and US web sites. After a very fast and easy account set up, I had my first UK package delivered to my.forward2me.com, then received the package at my home address two days later, i.e. Faster than most domestic mail. This is what I call a customer-oriented company, and they have my business for years to come.
Hello Theodore,
Thank you so much for taking the time to provide us with this fantastic feedback!
We're delighted to hear that your initial experience with our service was not only easy but also exceeded your expectations in terms of speed and convenience. Our team is dedicated to providing a seamless and customer-oriented experience, and your positive comments reaffirm our commitment to delivering top-notch service.
We're thrilled to have earned your loyalty, and we look forward to being your go-to forwarding agent for many years to come. If you ever have any questions, concerns, or additional feedback, please don't hesitate to reach out to our support team.
Warm regards,
Aimee
Thank you so much for taking the time to provide us with this fantastic feedback!
We're delighted to hear that your initial experience with our service was not only easy but also exceeded your expectations in terms of speed and convenience. Our team is dedicated to providing a seamless and customer-oriented experience, and your positive comments reaffirm our commitment to delivering top-notch service.
We're thrilled to have earned your loyalty, and we look forward to being your go-to forwarding agent for many years to come. If you ever have any questions, concerns, or additional feedback, please don't hesitate to reach out to our support team.
Warm regards,
Aimee
Unverified Customer
22 September 2023
Unknown Shipment Details
Was struggling to get a motorcycle part shipped from the UK to the US. REGILYN was superb in her communication skills and content of her answers. As it turns out, the Ebay shipper changed his profile that allowed me to get the part without using Forward2Me. That said...it doesn't negate the fact that these people are very attentive to customers. Highly recommend them. Rick
Dear Rick,
Thank you so much for your wonderful feedback! We're delighted to hear about your positive experience with our customer support team, particularly Regilyn.
While it's great to know that you were able to obtain the motorcycle part you needed without using Forward2Me, we truly appreciate your kind words and the recommendation.
If you have any more questions or need assistance with anything else down the road, please don't hesitate to reach out. We're always here to help.
Safe riding, and thank you for choosing Forward2Me!
Best regards,
The Forward2Me Team
Thank you so much for your wonderful feedback! We're delighted to hear about your positive experience with our customer support team, particularly Regilyn.
While it's great to know that you were able to obtain the motorcycle part you needed without using Forward2Me, we truly appreciate your kind words and the recommendation.
If you have any more questions or need assistance with anything else down the road, please don't hesitate to reach out. We're always here to help.
Safe riding, and thank you for choosing Forward2Me!
Best regards,
The Forward2Me Team
Unverified Customer
20 September 2023
Unknown Shipment Details
It was a pleasant conversation with Regilyn, she was very helpful with my concern and explained it to me well. She is also well informed in what she do. Despite the US Warehouse being a new service offered, she was really good in assisting me. Thank you and keep it up!
Hello Cha,
Thank you for taking the time to provide feedback on your recent interaction with Regilyn.
We're happy to hear that she was able to assist you effectively and provide clear explanations, even with our new US Warehouse service.
Thank you for your continued trust and support.
Many thanks,
Aimee
Thank you for taking the time to provide feedback on your recent interaction with Regilyn.
We're happy to hear that she was able to assist you effectively and provide clear explanations, even with our new US Warehouse service.
Thank you for your continued trust and support.
Many thanks,
Aimee
Unverified Customer
19 September 2023
Unknown Shipment Details
I contacted them for deleting an incoming parcel. The agent looked it up and informed me that the issue was already fixed because the reviewer had seen the invalid parcel and deleted the entry. Very clear and very prompt.
Hi Georgios,
Thank you for sharing your feedback with us! We're happy to hear about your positive experience when reaching out to us regarding the incoming parcel deletion.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Customer Experience Forward2me
Thank you for sharing your feedback with us! We're happy to hear about your positive experience when reaching out to us regarding the incoming parcel deletion.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Customer Experience Forward2me
Unverified Customer
16 September 2023
Unknown Shipment Details
Amazing support services by "Aimee" for the UK warehouse. Amazing experience. Definitely recommend their services.
Unverified Customer
16 September 2023
Unknown Shipment Details
Forward2Me is really awesome and I appreciate how fast Girlie got back to me when I was freaking out and needed help addressing something correctly to the UK location.
Thank you so much
Thank you so much
Unverified Customer
14 September 2023
Unknown Shipment Details
Kat sorted all my queries in a swift manner. I am so thankful for her assistance.
Unverified Customer
12 September 2023
Unknown Shipment Details
I used this service to buy a 2022 build a bear werewolf brand new from the UK. As of 2023, it's been discontinued here in the USA and has been being sold for outrageous prices by scalpers on eBay- I'm talking over 100 dollars for a toy that started out costing 22 dollars. Absolutely ridiculous.
Using this service, I wound up paying about 50 dollars in all for my werewolf. Still expensive, but 50+ bucks cheaper than I would've paid for one from a scalper here. Not to mention, I got to make a wish on him and add a scent to him, rather than having to just deal with him smelling like someone's moldy basement.
The worst part of using this service was going without tracking. If you use it, GET THE TRACKING! It's well worth the peace of mind. I thought he got lost in the mail for a couple days there!
I at one point made a mistake on the website in adding the wrong tracking number to a declaration, and then tried to input a correct one... And both turned out to be wrong and unnecessary. I emailed their support and got a quick response from an agent called Honey. They deleted the incorrect entries for me in a heartbeat. I do wish that there was an option for users to delete those things themselves, but it was quick and easy enough to work with the system they currently have.
In all, I think this service is great! Just make sure to get tracking, and also make sure you get everything right when declaring the contents of a package.
Using this service, I wound up paying about 50 dollars in all for my werewolf. Still expensive, but 50+ bucks cheaper than I would've paid for one from a scalper here. Not to mention, I got to make a wish on him and add a scent to him, rather than having to just deal with him smelling like someone's moldy basement.
The worst part of using this service was going without tracking. If you use it, GET THE TRACKING! It's well worth the peace of mind. I thought he got lost in the mail for a couple days there!
I at one point made a mistake on the website in adding the wrong tracking number to a declaration, and then tried to input a correct one... And both turned out to be wrong and unnecessary. I emailed their support and got a quick response from an agent called Honey. They deleted the incorrect entries for me in a heartbeat. I do wish that there was an option for users to delete those things themselves, but it was quick and easy enough to work with the system they currently have.
In all, I think this service is great! Just make sure to get tracking, and also make sure you get everything right when declaring the contents of a package.
Unverified Customer
12 September 2023
Unknown Shipment Details
I got my product, even though it's delay, re-port, three days, due to local weather... I'm wondering if it can add more cheaper rate courier, it can scale even bigger, website speed is better than others
Unverified Customer
11 September 2023
Unknown Shipment Details
I want to express my gratitude to Simon from UK Warehouse who handled my packages with extra care.
He make sure that my packages are well packed and secured to avoid damage during transit.
He is very professional dealing with this kind of request. Keep up the good work, Simon!
Forward2me is a very trustworthy and world class shipping company.
Ms. H
He make sure that my packages are well packed and secured to avoid damage during transit.
He is very professional dealing with this kind of request. Keep up the good work, Simon!
Forward2me is a very trustworthy and world class shipping company.
Ms. H
Nancy M
11 September 2023
DHL Express Worldwide
NM
Very satisfied with the shipping and delivery. Have been looking for years for a company who is able to send me simple things I wanted from Germany. Thank you
Unverified Customer
09 September 2023
Unknown Shipment Details
Received prompt assistance from Girlie for a UK package and resolved the issue.
Have used forward2me a few times now and the experience has been excellent.
Have used forward2me a few times now and the experience has been excellent.
Unverified Customer
09 September 2023
Unknown Shipment Details
Quick and helpful responses to my question thanks to Regilyn! Great work, great customer service
Unverified Customer
08 September 2023
Unknown Shipment Details
Thanks to the kind support of GIRLIE in the UK, I was able to receive the service successfully. Thank you very much.
Unverified Customer
08 September 2023
Unknown Shipment Details
Honey was the agent and she was prompt in her responses, solve the issue in no time. Thank you.
Unverified Customer
07 September 2023
Unknown Shipment Details
I had an enquiry about why my package was classified as 'combine and repack' as opposed to 'ship now'. Girlie from Preston, Lancashire warehouse was very helpful in making me understand how it worked in this situation.
Unverified Customer
07 September 2023
Unknown Shipment Details
Regilyn was very helpful in answering my questions and making my first time using this platform a comfortable one.
Unverified Customer
07 September 2023
Unknown Shipment Details
I bought a puzzle from Amazon Japan and sent to to my address in Japan because the seller wouldn't ship to Australia.
They only offer the most expensive shipping to Australia. Cost me AU$82 to Ship a puzzle that cost me AU$80
Another company I buy from that does ship to Australia offer better and cheaper shipping options for the same size jigsaw puzzle that I bought. Their prices below are much better and fair. I will not be using Forward2Me again
Japan Post (Economy Air)
AU$23.21
Japan Post (Standard Air Registered)
AU$27.45
DHL (Express Worldwide)
AU$34.72
FedEx FICP (FedEx International Connect Plus)
AU$42.55
Japan Post (EMS Express)
AU$58.30
UPS (UPS Worldwide Express® Saver)
AU$123.02
They only offer the most expensive shipping to Australia. Cost me AU$82 to Ship a puzzle that cost me AU$80
Another company I buy from that does ship to Australia offer better and cheaper shipping options for the same size jigsaw puzzle that I bought. Their prices below are much better and fair. I will not be using Forward2Me again
Japan Post (Economy Air)
AU$23.21
Japan Post (Standard Air Registered)
AU$27.45
DHL (Express Worldwide)
AU$34.72
FedEx FICP (FedEx International Connect Plus)
AU$42.55
Japan Post (EMS Express)
AU$58.30
UPS (UPS Worldwide Express® Saver)
AU$123.02
Unverified Customer
07 September 2023
Unknown Shipment Details
Very nice customer service:)
Had a large package that requires extra work. Went like a breeze ;)
Had a large package that requires extra work. Went like a breeze ;)
Unverified Customer
07 September 2023
Unknown Shipment Details
Since the first time I used the website to transfer parcels.
I found that the speed was really fast and the communication was very timely.
This time the package arrived at the UK warehouse and I encountered a problem with the payment.
Thank you Honey for your patient help and solution.
Wish everything goes well.
I found that the speed was really fast and the communication was very timely.
This time the package arrived at the UK warehouse and I encountered a problem with the payment.
Thank you Honey for your patient help and solution.
Wish everything goes well.
Tobias S
05 September 2023
DHL Express Worldwide
TS
Solves the problem of mail forwarding exactly, in a reliable way at a reasonable price
Trevor B
04 September 2023
UPS Express Saver
TB
Without Forward2Me I wouldn't have been able to get the car part I really wanted.
They made it easy to secure the product and were good at communicating along the way.
I Highly recommend their services.
They made it easy to secure the product and were good at communicating along the way.
I Highly recommend their services.
Unverified Customer
04 September 2023
Unknown Shipment Details
The best website for storage and recharge ، I would like to thank the employee NICA because very support & explaining to me how use this website
Unverified Customer
03 September 2023
Unknown Shipment Details
I have one shipment before few days with forward2me and there were a problem, but customer service at forward2me especially Aimee did a big effort to solve this issue and it was solved in a professional way and they knew how to deal with such an issue I had.
Thanks for customer service for their perfect job.
Thanks for customer service for their perfect job.
Unverified Customer
02 September 2023
Unknown Shipment Details
I really like the service provided by the company.
Unverified Customer
01 September 2023
Unknown Shipment Details
Aimee, Honey & Kat provided great support in ensuring the correctly formatted address was used to ensure delivery to the German address by DHL.
Unverified Customer
30 August 2023
Unknown Shipment Details
Girlie at the UK warehouse got back to me pretty swiftly and her answer was very detailed and helpful.
Unverified Customer
30 August 2023
Unknown Shipment Details
When I was in trouble about the payment, Mr./Ms. Aimee gave me a very good advice. I was very happy.
Unverified Customer
30 August 2023
Unknown Shipment Details
She is one of the best, thanks to her, and sha was quickly answered and solve my problem
Unverified Customer
29 August 2023
Unknown Shipment Details
Just received my first order in Forward2me's Japan warehouse, customer service has been very helpful and proactive (thanks Honey!) to identify my package, although there was a little hiccup on my end with the addressee's name. Will definitely keep exploring the service.
Unverified Customer
29 August 2023
Unknown Shipment Details
Very convenient choice to ship your parcels from the UK.
The first days of storage are free of charge and the website Is easy to use.
Also customer service Is very efficiente and the assistants are very kind
The first days of storage are free of charge and the website Is easy to use.
Also customer service Is very efficiente and the assistants are very kind
Unverified Customer
28 August 2023
Unknown Shipment Details
Honey, provided excellent customer service and addressed all of my questions and concerns in a courteous and professional manner. I am glad I chose Foward2Me to forward my high value package from Germany to the United States.
Unverified Customer
27 August 2023
Unknown Shipment Details
Everything has been fast and efficient. Smooth interface, great shipping times and prices. Would 100% recommend.
Unverified Customer
27 August 2023
Unknown Shipment Details
Brilliant company. So reliable and easy to deal with. Customer service is always prompt and excellent. All my shipping I need from UK to my place in Saudi I always use them.
Unverified Customer
26 August 2023
Unknown Shipment Details
Hi,
I would like to thank Honey for the attention and for resolving my problem with detailed replies. Being a first time user of your forwarding service.
Regards,
Carmel Busuttil
I would like to thank Honey for the attention and for resolving my problem with detailed replies. Being a first time user of your forwarding service.
Regards,
Carmel Busuttil
Unverified Customer
25 August 2023
Unknown Shipment Details
Experienced some issues with damaged goods, but customer service (Aimee) was very helpfull and provided a good resolution. Happy with the service.
Unverified Customer
24 August 2023
Unknown Shipment Details
Happy with the way I HONEY handled my enquiry, thanks
Unverified Customer
24 August 2023
Unknown Shipment Details
Good service, Aimee from UK sent the shipping and customs papers fast.
Unverified Customer
24 August 2023
Unknown Shipment Details
I was very dubious about using this as I'd never done it before but no question was too silly and Aimee replied quickly to all of my many emails. No it's not cheap but if you can't get what you want from anywhere else then this is an excellent option. At times the website is a bit counterintuitive but the customer service makes up for it. Thank you Aimee.
Unverified Customer
24 August 2023
Unknown Shipment Details
Excellent service with specific reply on the subject.
Thank you,
Theo
Thank you,
Theo
Sulaiman A
24 August 2023
DHL Economy Select
SA
Excellent service, fast shipping, website design is great. Thank you A+++
Unverified Customer
23 August 2023
Unknown Shipment Details
I used the forward2me service for the first time. I had questions, but HONEY from your support team was always answering me directly. She is very enlightening, a real professional-lucky to have her in your team.
I'm very satisfied and happy that I used your service
Thank you very much
Maria
Greece
I'm very satisfied and happy that I used your service
Thank you very much
Maria
Greece
Unverified Customer
23 August 2023
Unknown Shipment Details
I had a good experience specially with 'GIRLIE' he helps.a lot to get better and forward my package as soon as possible
Thanks a lot
Thanks a lot
Unverified Customer
22 August 2023
Unknown Shipment Details
Super! Thx you...
Forward Me Number 1!
Greatings from Austria
Forward Me Number 1!
Greatings from Austria
Unverified Customer
22 August 2023
Unknown Shipment Details
I needed assistance with my package today and REGILYN was wonderful. Thank you so much for your help.:-)
Karen S
21 August 2023
DHL Economy Select
KS
My items were processed, packed and dispatched quickly. Very happy.
Unverified Customer
20 August 2023
Unknown Shipment Details
REGILYN was super helpful and provided a timely response
Steven T
19 August 2023
FedEx Connect Plus
ST
Overall my experience with your service has been great except this most recent time. I had reached out via email because I felt like there were some incorrect items in my box. I was advised somebody would look into it and get back to me but they never did. I went ahead and paid for shipping on the items you had in my box because maybe I had made the mistake. However, when the items arrived I realized that most (29 items arrived, 14 belonged to me) packages in my box were actually intended for another person that just so happened to be located in my local area. Think about this, had I not been the one who received the packages this other individual would have been out on 15 items. That's just wild to think, and what makes it worse is that I identified the issue was but it was never looked into further. This makes me hesitant to continue to use your services.
Update: everything has been rectified, and they went above and beyond to do so. Customer service is beyond exceptional and I understand that mistakes happen so overall a non-issue at this point because they took the time to understand and resolve the issue and once again went above and beyond to do so. Highly recommend their services based on their service alone.
Update: everything has been rectified, and they went above and beyond to do so. Customer service is beyond exceptional and I understand that mistakes happen so overall a non-issue at this point because they took the time to understand and resolve the issue and once again went above and beyond to do so. Highly recommend their services based on their service alone.
We truly appreciate your kind words and the time you took to share your positive experience with our customer service, particularly Nica's efficient assistance.
If you ever have any more questions or need further assistance, please feel free to reach out. We're here to assist you at any time.
Best regards,
Aimee