Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
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DPD Classic
DHL Express Worldwide
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But after several times, we realized it becomes really troublesome if things don't go smoothly. In our case, we experienced problems twice with our shipping courier (the first was DHL and the other was UPS). Looking at our most expensive deliveries (which are also the oversized, most fragile ones), we're convinced these kinds of packages will always be thoroughly abused by the myriad of delivery contractors along the way. Large, non-standard sized packages will always be bent, dropped, dinged, scraped open, drenched, and dragged around before they arrive. Dealing with these couriers mean hours and hours of taking and editing videos of the damage, finding the right person to call in the courier customer service, waiting for long periods trying to call them, numerous emails back and forth, and chasing them because they will forget your case.
This is where Forward2Me shines. Aimee, Girlie, and the Forward2Me team really saved us from spending so much time and effort in dealing with the couriers and their contractors. They made sure we had insurance for these items, they made sure these are all communicated and filed correctly with the couriers, they made sure that the couriers don't forget about their responsibility, and gave us regular updates throughout the entire process. The time we saved from dealing with the courier means we can spend time with our projects, and that is why using Forward2Me is worth very much more than trying to do it yourself.
You've definitely made me a loyal customer.
Thank you for sharing your experience with us. It's great to hear that you've found our service to be valuable, especially when dealing with challenging shipping situations.
Your positive feedback and loyalty to Forward2Me speak volumes about our commitment.
We genuinely value your loyalty, and we're here to continue providing you with the service and support you can rely on. If you ever have any more shipping needs or questions in the future, please don't hesitate to reach out. Thank you for choosing Forward2Me!
Many thanks,
AF
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Thank you for leaving a 5-star review! We're happy to hear that you had a great experience, and it's wonderful to know that Regilyn was so kind and helpful.
We appreciate your feedback and look forward to serving you again in the future. If you ever have any more feedback or requests, please don't hesitate to reach out.
Many thanks,
AF
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DHL Express Worldwide
I recommend this servise.
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Support helped me with all my questions
Thank you for sharing your positive experience with ordering a laptop from Amazon.de shipping to our Germany warehouse to your address at Zagreb. It's great to hear that you didn't encounter any issues during the process and that the Customer Experience team was able to assist you with your questions.
If you have any more feedback or if there's anything else we can assist you with in the future, please don't hesitate to reach out.
Many thanks,
AF
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Thanks very much!
We're delighted to hear that you had such a positive experience with GIRLIE! I
We appreciate your kind words and are pleased to know that your request was fulfilled to your satisfaction.
If you ever need our services again in the future or have any further inquiries, please don't hesitate to reach out. We're here to assist you whenever you need us.
Warm regards,
AF
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I'm glad to hear that you received good service from Nica at the UK warehouse in resolving the FedEx duty issue and getting your package unstuck. If you have any more questions or need further assistance, feel free to ask. Enjoy your package!
Many thanks,
AF
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DHL Express Worldwide
DHL Express Worldwide
DPD Classic
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Had contact with the support, with a really nice person called "Girlie", who helped me and answered all my questions.
10/10
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If all the rest of your staff were as attentive, informative, and on point your operation would definitely excel and be considered the best
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Thank you so much for taking the time to share your experience with Forward2me!
We are delighted to hear that HONEY provided you with helpful and professional support.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Customer Experience Forward2me
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Thank you for sharing your positive experience with Forward2me! We're thrilled to hear that your order went smoothly and that Regilyn provided excellent assistance. It's wonderful to know that your books arrived in perfect condition and that you would consider using their services again. If you ever need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again!
Many thanks,
Aimee
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Thank you so much for taking the time to share your experience with Forward2me!
We are delighted to hear that Nica provided you with helpful and professional support.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Customer Experience Forward2me
Unknown Shipment Details
We truly appreciate your kind words and the time you took to share your positive experience with our customer service, particularly Nica's efficient assistance.
If you ever have any more questions or need further assistance, please feel free to reach out. We're here to assist you at any time.
Best regards,
Aimee
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Thank you for sharing your positive experience with Jane from our live chat support.
Jane is a valuable member of our team, and your feedback reaffirms our commitment to providing exceptional customer service.
If you ever have more questions or require further assistance, please don't hesitate to reach out to us. We're here to help and ensure that your experience with our service remains outstanding.
Thank you for choosing us, and we look forward to serving you in the future.
Best regards,
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Thank you so much for taking the time to provide us with this fantastic feedback!
We're delighted to hear that your initial experience with our service was not only easy but also exceeded your expectations in terms of speed and convenience. Our team is dedicated to providing a seamless and customer-oriented experience, and your positive comments reaffirm our commitment to delivering top-notch service.
We're thrilled to have earned your loyalty, and we look forward to being your go-to forwarding agent for many years to come. If you ever have any questions, concerns, or additional feedback, please don't hesitate to reach out to our support team.
Warm regards,
Aimee
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Thank you so much for your wonderful feedback! We're delighted to hear about your positive experience with our customer support team, particularly Regilyn.
While it's great to know that you were able to obtain the motorcycle part you needed without using Forward2Me, we truly appreciate your kind words and the recommendation.
If you have any more questions or need assistance with anything else down the road, please don't hesitate to reach out. We're always here to help.
Safe riding, and thank you for choosing Forward2Me!
Best regards,
The Forward2Me Team
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Thank you for taking the time to provide feedback on your recent interaction with Regilyn.
We're happy to hear that she was able to assist you effectively and provide clear explanations, even with our new US Warehouse service.
Thank you for your continued trust and support.
Many thanks,
Aimee
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Thank you for sharing your feedback with us! We're happy to hear about your positive experience when reaching out to us regarding the incoming parcel deletion.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Customer Experience Forward2me
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Thank you so much
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Using this service, I wound up paying about 50 dollars in all for my werewolf. Still expensive, but 50+ bucks cheaper than I would've paid for one from a scalper here. Not to mention, I got to make a wish on him and add a scent to him, rather than having to just deal with him smelling like someone's moldy basement.
The worst part of using this service was going without tracking. If you use it, GET THE TRACKING! It's well worth the peace of mind. I thought he got lost in the mail for a couple days there!
I at one point made a mistake on the website in adding the wrong tracking number to a declaration, and then tried to input a correct one... And both turned out to be wrong and unnecessary. I emailed their support and got a quick response from an agent called Honey. They deleted the incorrect entries for me in a heartbeat. I do wish that there was an option for users to delete those things themselves, but it was quick and easy enough to work with the system they currently have.
In all, I think this service is great! Just make sure to get tracking, and also make sure you get everything right when declaring the contents of a package.
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He make sure that my packages are well packed and secured to avoid damage during transit.
He is very professional dealing with this kind of request. Keep up the good work, Simon!
Forward2me is a very trustworthy and world class shipping company.
Ms. H
DHL Express Worldwide
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Have used forward2me a few times now and the experience has been excellent.
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They only offer the most expensive shipping to Australia. Cost me AU$82 to Ship a puzzle that cost me AU$80
Another company I buy from that does ship to Australia offer better and cheaper shipping options for the same size jigsaw puzzle that I bought. Their prices below are much better and fair. I will not be using Forward2Me again
Japan Post (Economy Air)
AU$23.21
Japan Post (Standard Air Registered)
AU$27.45
DHL (Express Worldwide)
AU$34.72
FedEx FICP (FedEx International Connect Plus)
AU$42.55
Japan Post (EMS Express)
AU$58.30
UPS (UPS Worldwide Express® Saver)
AU$123.02
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Had a large package that requires extra work. Went like a breeze ;)
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I found that the speed was really fast and the communication was very timely.
This time the package arrived at the UK warehouse and I encountered a problem with the payment.
Thank you Honey for your patient help and solution.
Wish everything goes well.
DHL Express Worldwide
UPS Express Saver
They made it easy to secure the product and were good at communicating along the way.
I Highly recommend their services.
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Thanks for customer service for their perfect job.