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Customer Reviews

Nothing is more important than the trust between us and our customers.  Below you can find recent feedback from real people who have used our parcel forwarding service.  We made this page in order to be transparent about what our customers are saying.  We hope you find it useful!

Filters are defaulted to show Verified Reviews Only because we know these reviews are real.  You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.

forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it.  Every review is shown unedited and in full.

4.6 5

5
25.543273458108%
4
2.3866348448687%
3
0.97349579198593%
2
0.6531842733325%
1
1.8465016957669%
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Based on 15922 reviews
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reviews of forward2me
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Unknown Country
Unknown Shipment Details
Extremely good customer service! It is the second time within a few weeks that Jane from the forward2me customer experience team has handled my request very fast and absolutely perfectly! I can definitely
recommend forward2me.
forward2me
Hi Aage,

Many thanks for the 5 star review for Jane!
Unknown Country
Unknown Shipment Details
I was so confused with the change that has happened at forward2me, I send a mail to get more info concerning my item and this wonderful person name JANE was very clear on her explanations and quick to reply my email. Thank you so much!
Unknown Country
Unknown Shipment Details
Thanks Jane! Excellent customer service. Solved my issue promptly.
Unknown Country
Unknown Shipment Details
Had a bit of a hiccup, but my service rep GIRLIE took care of everything and set my mind at ease!
Unknown Country
Unknown Shipment Details
Top service forward in uk 2023 Top service forward in uk 2023 Top zervice forward in uk 2023
Unknown Country
Unknown Shipment Details
I needed a question answered and sent if off to support. HONEY assisted brilliantly and kept a watch out on my entire delivery.

Great support service! Well done HONEY.
Unknown Country
Unknown Shipment Details
Quick and responsive response
Agent JANE was courteous and friendly
Unknown Country
Unknown Shipment Details
For Aimee Thank you vey mach for shipping service which is means understanding,Speed,Professionalism and Help

Respectfully
Vladimir
Unknown Country
Unknown Shipment Details
I had a problem with an inventory in my locker due to certain inconveniences and one of the workers managed to help me solve my problem, I am very grateful to Jane from Forward2Me for helping me so quickly
Unknown Country
Unknown Shipment Details
It is different from other shipping companies that do not need to set a payment method to activate the account... The customer would pay for the shipping fee whenever deciding to ship the package... Free storage for 30 days to each shipment received... An easily uploaded document that may need to be done... No fee for opening the account... Good customer service to take care of the clients via WHATSAPP or creating a TICKET online through its website... Recommend F2ME Cross Border as a shipping way for those who wish to ship cross-border... A lot of thanks to NICA who educated me to get familiar with using the system and KAT as well for helping me set the order on WhatsApp, and AIMEE who completed the proceed of shipping my shipment so grateful for all of them... Also wants to thank whoever operates its TWITTER account... THEY ARE PROFESSIONALS... I'm happy and lucky to deal with FORWARD2ME... Well done...
Unknown Country
Unknown Shipment Details
Amazing fast response and helped alot in my issue
Thank you very much Aimee
Unknown Country
Unknown Shipment Details
I am so happy I found Forward2Me! Great service! Customer support is amazing! It was a pleasure to deal with! Jane "Jane" is simply wonderful and she answered all my questions and emails right away! Thank you so much! I so appreciate all your help Jane!
I couldn't be happier! Highly recommend!
Unknown Country
Unknown Shipment Details
Jane from Customer Support answered my question in details with screenshot which I appreciated since I am new in Forward2Me.
Germany
DPD Classic
KB
Excellent customer service, fast delivery, fair prices. I will surely use your service again in the future. Highly recommended.
Unknown Country
Unknown Shipment Details
REGILYN was so nice and kind, and willing to help me with my package on the UK warehous. Will definatly use Forward2me service again
forward2me
Hello Lipaz,

Thank you for sharing your feedback with us! We greatly appreciate your kind words and are delighted to hear about your positive experience with GIRLIE.

If you have any more questions or require further assistance in the future, please don't hesitate to reach out to us. We're here to help and ensure your satisfaction.

Thank you once again for choosing our services, and we look forward to serving you in the future.

Kind regards,
Aimee
Unknown Country
Unknown Shipment Details
I've been using this company for almost a year and they handle everything very efficiently! My package arrived in the US with the incorrect Prior Notice and Kat in the UK reached out to me, I responded, and my package arrived the following day. She even sent a follow up email showing my tracking.
Unknown Country
Unknown Shipment Details
I bought some sneakers from SVD I think they are in Spain so forward2me put my package on hold for over two weeks. They said it's waiting period in case any tax/duties are imposed. After 2 weeks I called and the agent Jane she was so nice released my package.
Unknown Country
Unknown Shipment Details
I was able to get all the help and information needed in a short time.
Kat took the time to explain and clarify everything, thanks again!
Unknown Country
Unknown Shipment Details
I am delighted and I thank this service as well as the Sav who was fantastic my contact Jane was extraordinary in the communication service throughout the reception to the sending of my package. I thank you once again for all this and I say see you soon for another reception.
Unknown Country
Unknown Shipment Details
Great job kat, She responded to my question about my British mail
Unknown Country
Unknown Shipment Details
I recently created an account after trying similar services in the past and having mixed experiences. First of all, the website is the best I've tried yet, very intuitive, with a clean design and all the information you might need. In addition to providing you with five different addresses (for Germany, Japan, the UK, UK Tax Free and the US) they offer a great number of useful services, e.g. the possibility to upload invoices right after a purchase so that when your order arrives to their warehouse you don't have to fill out the details. I have yet to receive my packages, but I already had to contact the Customer Experience team (for no fault of theirs, the mistake was mine) and I was assisted by Girlie, who was polite, helpful, gave me a super thorough answer and solved my problem in no time. Very happy with my experience so far, I hope I can add another good review when my packages arrive!
Unknown Country
Unknown Shipment Details
It's quite satisfying because the response is fast
Unknown Country
Unknown Shipment Details
Aimee, who is in charge of the UK warehouse, provided accurate and prompt answers regarding combine and repack. They also helped me fill out the tracking fields.
Thank you very much.
Canada
UPS Express Saver
JM
I have had a great experience with forward2me. I've dropped some other package forwarding services because it just can't compare to having multiple boxes in different countries under a single account. This is my main box, and it will remain so for the foreseeable future!
forward2me
Hello Justin,

Thank you so much for your feedback! We're happy to hear that you've had a great experience with us.

We understand the importance of convenience and efficiency in package forwarding, and we're delighted that our service meets your needs.

If you ever have any questions or need further assistance in the future, please don't hesitate to reach out to our customer support team. We appreciate your continued trust in forward2me and look forward to serving you for years to come!

Many thanks,
AF
Unknown Country
Unknown Shipment Details
Custom service is very helpful.
Help me solve my problem many times.

Received packages login fast. Repacking with care.
Can arrange items returning for me. And the first time is even free!
Unknown Country
Unknown Shipment Details
Ho iniziato ad utilizzare il servizio Forward2me dall'Italia per poter meglio seguire le spedizioni da portali inglesi di e-commerce, il servizio verso l'Italia è favoloso e grazie alla professionalità del servizio clienti ( thank you so much Honey!) sono riuscito ad inviare spedizioni sempre più delicate ed importanti. Il prezzo SUPER CONVENIENTE!
Iceland
DHL Express Worldwide
TT
I have found that their services are good but expensive and I am considering using a different freight forwarder for that reason. Also, lately I have found that they increasingly find cause to repack shipments from reputable companies and ofc charge extra for that favour, which leaves me perplexed.
Belgium
DHL Economy Select
RD
Fast and easy service with everything easily through WhatsApp
forward2me
Hello Ryan,

Thank you for your feedback! We're happy to hear that you found our service fast and easy, especially through WhatsApp. We strive to provide convenient and efficient support for our customers, and your positive experience reaffirms our commitment to that goal.

If you ever have more questions or need assistance with anything in the future, please don't hesitate to reach out to us through WhatsApp or any other means. We're here to make your experience as smooth as possible. Thanks for choosing our service, and we look forward to serving you again!

Many thanks,
AF
United States of America
DHL Express Worldwide
EH
I has no idea this type of solution existed! So effective, efficient, excellent communication and user friendly! Will definitely use again when the occasion arises. So wonderful to have the option!
Netherlands
DPD Classic
NI
Real good service and functionality on the website easy going and fast shipping.
forward2me
Hello Niels,

Thank you for taking the time to share your positive feedback with us! Our team works hard to make the customer experience as smooth and efficient as possible.

Fast shipping is a priority, and we're pleased to have met your expectations. If you ever need any further assistance or have more feedback to share, please don't hesitate to reach out. Your satisfaction is important to us, and we look forward to serving you in the future. Thanks for choosing our service!

Many thanks,
AF
Unknown Country
Unknown Shipment Details
Iv experienced such a wonderful customer service, whenever i find myself stuck i just use the watsapp help customer service and they are always prompt to respond. Especially Girlie who has helped me out through watsapp msg a couple of times.
Excellent service
Unknown Country
Unknown Shipment Details
HONEY is very helpful, fast and friendly. She guided me through the process, made it easy and pleasant, because of her support I will recommend this company to anybody that needs overseas shipping service. Pleasant contact her if you want to be assisted properly.
Unknown Country
Unknown Shipment Details
Good service and good support. I highly recommended forward2me
Unknown Country
Unknown Shipment Details
It has been a great experience with Forward2me at uk wearhouse. REGILYN was very helpful and very patient while I tried explain my doubts. She even suggested me on what should i do from next time for saving. Would definitely suggest to everyone.:)
Unknown Country
Unknown Shipment Details
I recently used a this forward shipping service and their American address, and I must say, it was an excellent experience. Regilyn, the support agent, stood out with her kindness and helpfulness, making the process smooth and stress-free. Highly recommend this service!
Unknown Country
Unknown Shipment Details
Had a great experience with Forward2Me! Honey did an outstanding job answering all my questions! I highly recommend Forward2Me, and will definitely be using them again!
Unknown Country
Unknown Shipment Details
There were some shipping delays but Regilyn from the UK branch answered my queries patiently and promptly, including checking with the Warehouse multiple times for the shipments — I really appreciate the help! Forward2me has been exemplary in dealing with customer queries and I am very impressed how efficient they were with the entire process. Thank you again!
Unknown Country
Unknown Shipment Details
My experience was good and the reply were fast and Jane gave me all the requirements and went beyond to help me understand the requirements
France
DPD Classic
JP
Emballage parfait, respectueux des marchandises, délai rapide!
Isle of Man
DHL Domestic Express
UH
Quick and efficient. A little pricey but a solution for offshore delivery not possible from supplier.
forward2me
Hello Ulrike,

We wanted to take a moment to express our heartfelt gratitude for your recent 5-star feedback. Your satisfaction is our top priority, and we are delighted to hear that we were able to meet your expectations.

Your kind words about our quick and efficient service mean a lot to us. We understand that sometimes offshore delivery can be challenging, and we're here to provide a reliable solution for our valued customers like you.

We appreciate your feedback about the pricing, and we continually strive to offer competitive rates while maintaining the highest quality of service. Your input helps us in our ongoing efforts to improve and provide you with even better value in the future.

If you ever have more questions or require assistance with anything else, please do not hesitate to reach out to us. We are always here to assist you.

Once again, thank you for choosing our services and for taking the time to share your positive experience with us. We look forward to serving you again in the future.

Best regards,
Aimee
Unknown Country
Unknown Shipment Details
I had a premium experience with Forward2Me, especially with customer service (hello there Kat ;)) : really prompt response and follow up on my questions. I'll be definitely using this service again.
forward2me
Anne-Claire,

We are absolutely thrilled to receive your outstanding 5-star review for Forward2Me! Thank you for taking the time to share your experience with our service.

It's wonderful to hear that you had a smooth and premium experience with us. Our team works tirelessly to provide top-notch service, and we're delighted that you noticed and appreciated it.

A special shoutout to Kat for her prompt response and follow-up on your questions. We will make sure to pass on your kind words to her and the entire team.

We're excited to know that you plan to use our service again. We can't wait to assist you with your future parcel forwarding needs. If you ever have more questions or require any assistance, please don't hesitate to reach out. We're here to make your experience exceptional every time.

Thank you once again for choosing Forward2Me, and we look forward to serving you again in the future.

Best regards,
Aimee
Australia
DHL Express Worldwide
SK
With so many diff companies offering parcel forwarding, I was relieved that Forward2Me was quick/free to set up an account, which enabled me to start using it straight away. The process of sending the parcel to Australia was incredibly user-friendly and I appreciated the variety of postage options. I have already recommended to another person!
Japan
DHL Express Worldwide
TN
They were kind and helpful on many occasions. The product arrived safely in my hands.
Unknown Country
Unknown Shipment Details
Regilyn was very patient. I had difficulty navigating the site, Regilyn at the UK warehouse in Preston was very helpful and responded to my requests for assistance with amazing patience and tact.
United States of America
DHL Express Worldwide
EL
First time using the FORWARD2ME service. Honestly liked how it gave me multiple addresses for a variety of countries. The UI is also easy to navigate and as long as your computer literate the process is easy. I thought the prices were fair for shipping and around the amount I expected. I will definitely be using this site again for package forwarding.
Unknown Country
Unknown Shipment Details
Service Excellence by NICA. Very clear and good communication.
forward2me
Hello Mario,

Thank you very much for your feedback on our service excellence at NICA. We greatly appreciate your kind words regarding our communication. Clear and effective communication is one of our core priorities, and we are thrilled to hear that you found it to be good.
Once again, thank you for taking the time to provide us with your feedback. We look forward to serving you with excellence in the future.

Many thanks,
AF
Germany
DHL Economy Select
NE
Very good service. No problems at all. The only thing is taht you HAVE to contact customer support if you ship certain items. Would be cool to just implement the consent of shipment and fees into the website
Unknown Country
Unknown Shipment Details
You always assist me in my extra ordinary purchases and you always look for solutions to all of these problems,bravoooo! You have the best customer service.
Germany
DPD Classic
CN
It was really okay thank you for answering me. I will do it again
Malta
DHL Express Worldwide
SS
I have been using this company for a long time, The service is excellent. I always recommend it to my friends and family
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