Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
18 October 2023
Unknown Shipment Details
Justin M
18 October 2023
UPS Express Saver
JM
I have had a great experience with forward2me. I've dropped some other package forwarding services because it just can't compare to having multiple boxes in different countries under a single account. This is my main box, and it will remain so for the foreseeable future!
Hello Justin,
Thank you so much for your feedback! We're happy to hear that you've had a great experience with us.
We understand the importance of convenience and efficiency in package forwarding, and we're delighted that our service meets your needs.
If you ever have any questions or need further assistance in the future, please don't hesitate to reach out to our customer support team. We appreciate your continued trust in forward2me and look forward to serving you for years to come!
Many thanks,
AF
Thank you so much for your feedback! We're happy to hear that you've had a great experience with us.
We understand the importance of convenience and efficiency in package forwarding, and we're delighted that our service meets your needs.
If you ever have any questions or need further assistance in the future, please don't hesitate to reach out to our customer support team. We appreciate your continued trust in forward2me and look forward to serving you for years to come!
Many thanks,
AF
Unverified Customer
18 October 2023
Unknown Shipment Details
Custom service is very helpful.
Help me solve my problem many times.
Received packages login fast. Repacking with care.
Can arrange items returning for me. And the first time is even free!
Help me solve my problem many times.
Received packages login fast. Repacking with care.
Can arrange items returning for me. And the first time is even free!
Unverified Customer
16 October 2023
Unknown Shipment Details
Ho iniziato ad utilizzare il servizio Forward2me dall'Italia per poter meglio seguire le spedizioni da portali inglesi di e-commerce, il servizio verso l'Italia è favoloso e grazie alla professionalità del servizio clienti ( thank you so much Honey!) sono riuscito ad inviare spedizioni sempre più delicate ed importanti. Il prezzo SUPER CONVENIENTE!
Thordur T
16 October 2023
DHL Express Worldwide
TT
I have found that their services are good but expensive and I am considering using a different freight forwarder for that reason. Also, lately I have found that they increasingly find cause to repack shipments from reputable companies and ofc charge extra for that favour, which leaves me perplexed.
Ryan D
16 October 2023
DHL Economy Select
RD
Fast and easy service with everything easily through WhatsApp
Hello Ryan,
Thank you for your feedback! We're happy to hear that you found our service fast and easy, especially through WhatsApp. We strive to provide convenient and efficient support for our customers, and your positive experience reaffirms our commitment to that goal.
If you ever have more questions or need assistance with anything in the future, please don't hesitate to reach out to us through WhatsApp or any other means. We're here to make your experience as smooth as possible. Thanks for choosing our service, and we look forward to serving you again!
Many thanks,
AF
Thank you for your feedback! We're happy to hear that you found our service fast and easy, especially through WhatsApp. We strive to provide convenient and efficient support for our customers, and your positive experience reaffirms our commitment to that goal.
If you ever have more questions or need assistance with anything in the future, please don't hesitate to reach out to us through WhatsApp or any other means. We're here to make your experience as smooth as possible. Thanks for choosing our service, and we look forward to serving you again!
Many thanks,
AF
Eve H
15 October 2023
DHL Express Worldwide
EH
I has no idea this type of solution existed! So effective, efficient, excellent communication and user friendly! Will definitely use again when the occasion arises. So wonderful to have the option!
Niels i
15 October 2023
DPD Classic
NI
Real good service and functionality on the website easy going and fast shipping.
Hello Niels,
Thank you for taking the time to share your positive feedback with us! Our team works hard to make the customer experience as smooth and efficient as possible.
Fast shipping is a priority, and we're pleased to have met your expectations. If you ever need any further assistance or have more feedback to share, please don't hesitate to reach out. Your satisfaction is important to us, and we look forward to serving you in the future. Thanks for choosing our service!
Many thanks,
AF
Thank you for taking the time to share your positive feedback with us! Our team works hard to make the customer experience as smooth and efficient as possible.
Fast shipping is a priority, and we're pleased to have met your expectations. If you ever need any further assistance or have more feedback to share, please don't hesitate to reach out. Your satisfaction is important to us, and we look forward to serving you in the future. Thanks for choosing our service!
Many thanks,
AF
Unverified Customer
14 October 2023
Unknown Shipment Details
Iv experienced such a wonderful customer service, whenever i find myself stuck i just use the watsapp help customer service and they are always prompt to respond. Especially Girlie who has helped me out through watsapp msg a couple of times.
Excellent service
Excellent service
Unverified Customer
13 October 2023
Unknown Shipment Details
HONEY is very helpful, fast and friendly. She guided me through the process, made it easy and pleasant, because of her support I will recommend this company to anybody that needs overseas shipping service. Pleasant contact her if you want to be assisted properly.
Unverified Customer
13 October 2023
Unknown Shipment Details
Good service and good support. I highly recommended forward2me
Unverified Customer
13 October 2023
Unknown Shipment Details
It has been a great experience with Forward2me at uk wearhouse. REGILYN was very helpful and very patient while I tried explain my doubts. She even suggested me on what should i do from next time for saving. Would definitely suggest to everyone.:)
Unverified Customer
12 October 2023
Unknown Shipment Details
I recently used a this forward shipping service and their American address, and I must say, it was an excellent experience. Regilyn, the support agent, stood out with her kindness and helpfulness, making the process smooth and stress-free. Highly recommend this service!
Unverified Customer
11 October 2023
Unknown Shipment Details
Had a great experience with Forward2Me! Honey did an outstanding job answering all my questions! I highly recommend Forward2Me, and will definitely be using them again!
Unverified Customer
11 October 2023
Unknown Shipment Details
There were some shipping delays but Regilyn from the UK branch answered my queries patiently and promptly, including checking with the Warehouse multiple times for the shipments — I really appreciate the help! Forward2me has been exemplary in dealing with customer queries and I am very impressed how efficient they were with the entire process. Thank you again!
Unverified Customer
11 October 2023
Unknown Shipment Details
My experience was good and the reply were fast and Jane gave me all the requirements and went beyond to help me understand the requirements
Julie P
11 October 2023
DPD Classic
JP
Emballage parfait, respectueux des marchandises, délai rapide!
Ulrike H
10 October 2023
DHL Domestic Express
UH
Quick and efficient. A little pricey but a solution for offshore delivery not possible from supplier.
Hello Ulrike,
We wanted to take a moment to express our heartfelt gratitude for your recent 5-star feedback. Your satisfaction is our top priority, and we are delighted to hear that we were able to meet your expectations.
Your kind words about our quick and efficient service mean a lot to us. We understand that sometimes offshore delivery can be challenging, and we're here to provide a reliable solution for our valued customers like you.
We appreciate your feedback about the pricing, and we continually strive to offer competitive rates while maintaining the highest quality of service. Your input helps us in our ongoing efforts to improve and provide you with even better value in the future.
If you ever have more questions or require assistance with anything else, please do not hesitate to reach out to us. We are always here to assist you.
Once again, thank you for choosing our services and for taking the time to share your positive experience with us. We look forward to serving you again in the future.
Best regards,
Aimee
We wanted to take a moment to express our heartfelt gratitude for your recent 5-star feedback. Your satisfaction is our top priority, and we are delighted to hear that we were able to meet your expectations.
Your kind words about our quick and efficient service mean a lot to us. We understand that sometimes offshore delivery can be challenging, and we're here to provide a reliable solution for our valued customers like you.
We appreciate your feedback about the pricing, and we continually strive to offer competitive rates while maintaining the highest quality of service. Your input helps us in our ongoing efforts to improve and provide you with even better value in the future.
If you ever have more questions or require assistance with anything else, please do not hesitate to reach out to us. We are always here to assist you.
Once again, thank you for choosing our services and for taking the time to share your positive experience with us. We look forward to serving you again in the future.
Best regards,
Aimee
Unverified Customer
10 October 2023
Unknown Shipment Details
I had a premium experience with Forward2Me, especially with customer service (hello there Kat ;)) : really prompt response and follow up on my questions. I'll be definitely using this service again.
Anne-Claire,
We are absolutely thrilled to receive your outstanding 5-star review for Forward2Me! Thank you for taking the time to share your experience with our service.
It's wonderful to hear that you had a smooth and premium experience with us. Our team works tirelessly to provide top-notch service, and we're delighted that you noticed and appreciated it.
A special shoutout to Kat for her prompt response and follow-up on your questions. We will make sure to pass on your kind words to her and the entire team.
We're excited to know that you plan to use our service again. We can't wait to assist you with your future parcel forwarding needs. If you ever have more questions or require any assistance, please don't hesitate to reach out. We're here to make your experience exceptional every time.
Thank you once again for choosing Forward2Me, and we look forward to serving you again in the future.
Best regards,
Aimee
We are absolutely thrilled to receive your outstanding 5-star review for Forward2Me! Thank you for taking the time to share your experience with our service.
It's wonderful to hear that you had a smooth and premium experience with us. Our team works tirelessly to provide top-notch service, and we're delighted that you noticed and appreciated it.
A special shoutout to Kat for her prompt response and follow-up on your questions. We will make sure to pass on your kind words to her and the entire team.
We're excited to know that you plan to use our service again. We can't wait to assist you with your future parcel forwarding needs. If you ever have more questions or require any assistance, please don't hesitate to reach out. We're here to make your experience exceptional every time.
Thank you once again for choosing Forward2Me, and we look forward to serving you again in the future.
Best regards,
Aimee
Sally K
09 October 2023
DHL Express Worldwide
SK
With so many diff companies offering parcel forwarding, I was relieved that Forward2Me was quick/free to set up an account, which enabled me to start using it straight away. The process of sending the parcel to Australia was incredibly user-friendly and I appreciated the variety of postage options. I have already recommended to another person!
Takako n
09 October 2023
DHL Express Worldwide
TN
They were kind and helpful on many occasions. The product arrived safely in my hands.
Unverified Customer
09 October 2023
Unknown Shipment Details
Regilyn was very patient. I had difficulty navigating the site, Regilyn at the UK warehouse in Preston was very helpful and responded to my requests for assistance with amazing patience and tact.
Elizabeth L
09 October 2023
DHL Express Worldwide
EL
First time using the FORWARD2ME service. Honestly liked how it gave me multiple addresses for a variety of countries. The UI is also easy to navigate and as long as your computer literate the process is easy. I thought the prices were fair for shipping and around the amount I expected. I will definitely be using this site again for package forwarding.
Unverified Customer
08 October 2023
Unknown Shipment Details
Service Excellence by NICA. Very clear and good communication.
Hello Mario,
Thank you very much for your feedback on our service excellence at NICA. We greatly appreciate your kind words regarding our communication. Clear and effective communication is one of our core priorities, and we are thrilled to hear that you found it to be good.
Once again, thank you for taking the time to provide us with your feedback. We look forward to serving you with excellence in the future.
Many thanks,
AF
Thank you very much for your feedback on our service excellence at NICA. We greatly appreciate your kind words regarding our communication. Clear and effective communication is one of our core priorities, and we are thrilled to hear that you found it to be good.
Once again, thank you for taking the time to provide us with your feedback. We look forward to serving you with excellence in the future.
Many thanks,
AF
Noel E
07 October 2023
DHL Economy Select
NE
Very good service. No problems at all. The only thing is taht you HAVE to contact customer support if you ship certain items. Would be cool to just implement the consent of shipment and fees into the website
Unverified Customer
07 October 2023
Unknown Shipment Details
You always assist me in my extra ordinary purchases and you always look for solutions to all of these problems,bravoooo! You have the best customer service.
Coni N
07 October 2023
DPD Classic
CN
It was really okay thank you for answering me. I will do it again
Susan S
06 October 2023
DHL Express Worldwide
SS
I have been using this company for a long time, The service is excellent. I always recommend it to my friends and family
Unverified Customer
06 October 2023
Unknown Shipment Details
We used Forward2me several times and when things go smoothly, it seems things are so simple and straightforward.
But after several times, we realized it becomes really troublesome if things don't go smoothly. In our case, we experienced problems twice with our shipping courier (the first was DHL and the other was UPS). Looking at our most expensive deliveries (which are also the oversized, most fragile ones), we're convinced these kinds of packages will always be thoroughly abused by the myriad of delivery contractors along the way. Large, non-standard sized packages will always be bent, dropped, dinged, scraped open, drenched, and dragged around before they arrive. Dealing with these couriers mean hours and hours of taking and editing videos of the damage, finding the right person to call in the courier customer service, waiting for long periods trying to call them, numerous emails back and forth, and chasing them because they will forget your case.
This is where Forward2Me shines. Aimee, Girlie, and the Forward2Me team really saved us from spending so much time and effort in dealing with the couriers and their contractors. They made sure we had insurance for these items, they made sure these are all communicated and filed correctly with the couriers, they made sure that the couriers don't forget about their responsibility, and gave us regular updates throughout the entire process. The time we saved from dealing with the courier means we can spend time with our projects, and that is why using Forward2Me is worth very much more than trying to do it yourself.
You've definitely made me a loyal customer.
But after several times, we realized it becomes really troublesome if things don't go smoothly. In our case, we experienced problems twice with our shipping courier (the first was DHL and the other was UPS). Looking at our most expensive deliveries (which are also the oversized, most fragile ones), we're convinced these kinds of packages will always be thoroughly abused by the myriad of delivery contractors along the way. Large, non-standard sized packages will always be bent, dropped, dinged, scraped open, drenched, and dragged around before they arrive. Dealing with these couriers mean hours and hours of taking and editing videos of the damage, finding the right person to call in the courier customer service, waiting for long periods trying to call them, numerous emails back and forth, and chasing them because they will forget your case.
This is where Forward2Me shines. Aimee, Girlie, and the Forward2Me team really saved us from spending so much time and effort in dealing with the couriers and their contractors. They made sure we had insurance for these items, they made sure these are all communicated and filed correctly with the couriers, they made sure that the couriers don't forget about their responsibility, and gave us regular updates throughout the entire process. The time we saved from dealing with the courier means we can spend time with our projects, and that is why using Forward2Me is worth very much more than trying to do it yourself.
You've definitely made me a loyal customer.
Hello Meike,
Thank you for sharing your experience with us. It's great to hear that you've found our service to be valuable, especially when dealing with challenging shipping situations.
Your positive feedback and loyalty to Forward2Me speak volumes about our commitment.
We genuinely value your loyalty, and we're here to continue providing you with the service and support you can rely on. If you ever have any more shipping needs or questions in the future, please don't hesitate to reach out. Thank you for choosing Forward2Me!
Many thanks,
AF
Thank you for sharing your experience with us. It's great to hear that you've found our service to be valuable, especially when dealing with challenging shipping situations.
Your positive feedback and loyalty to Forward2Me speak volumes about our commitment.
We genuinely value your loyalty, and we're here to continue providing you with the service and support you can rely on. If you ever have any more shipping needs or questions in the future, please don't hesitate to reach out. Thank you for choosing Forward2Me!
Many thanks,
AF
Unverified Customer
05 October 2023
Unknown Shipment Details
I have used this company to forward items that I have purchased on ebay and other places in Europe. They have free mailboxes in several cities in the EU and they combine and repack multiple packages for both safety and savings and then offer a choice of carries and shipment products that allows you to ship multiple items to the states for a fraction of what it would cost shipping each package individually to the us from where it was purchased. Most of my experience is with the main UK warehouse, and I have dealt extensively with Aimee who has always gone above and beyond to resolve any issues that have arisen. I recommend this service highly and without reservations if you purchase things frequently from different sellers/locations in Europe
Unverified Customer
05 October 2023
Unknown Shipment Details
I just want to thank Regilyn for being so helpful with my concerns. No more if and buts.
Unverified Customer
05 October 2023
Unknown Shipment Details
Everything is great, very kind and helpful (REGILYN)
Hello Dzsenifer,
Thank you for leaving a 5-star review! We're happy to hear that you had a great experience, and it's wonderful to know that Regilyn was so kind and helpful.
We appreciate your feedback and look forward to serving you again in the future. If you ever have any more feedback or requests, please don't hesitate to reach out.
Many thanks,
AF
Thank you for leaving a 5-star review! We're happy to hear that you had a great experience, and it's wonderful to know that Regilyn was so kind and helpful.
We appreciate your feedback and look forward to serving you again in the future. If you ever have any more feedback or requests, please don't hesitate to reach out.
Many thanks,
AF
Unverified Customer
04 October 2023
Unknown Shipment Details
Service works well and the customer service rep, Jane, I talked to responded instantly and clearly when I needed help.
Unverified Customer
04 October 2023
Unknown Shipment Details
I and a question about proving my identity. The website called for a passport and a utility bill. The utility bills in this house are not in my name. Jane was able to quickly and efficiently resolve the problem.
Takashi Y
04 October 2023
DHL Express Worldwide
TY
Thank you for your quick and polite response:-)
I recommend this servise.
I recommend this servise.
Unverified Customer
04 October 2023
Unknown Shipment Details
Ordered laptop from amazon.de to Zagreb - any issues.
Support helped me with all my questions
Support helped me with all my questions
Hi Maksym,
Thank you for sharing your positive experience with ordering a laptop from Amazon.de shipping to our Germany warehouse to your address at Zagreb. It's great to hear that you didn't encounter any issues during the process and that the Customer Experience team was able to assist you with your questions.
If you have any more feedback or if there's anything else we can assist you with in the future, please don't hesitate to reach out.
Many thanks,
AF
Thank you for sharing your positive experience with ordering a laptop from Amazon.de shipping to our Germany warehouse to your address at Zagreb. It's great to hear that you didn't encounter any issues during the process and that the Customer Experience team was able to assist you with your questions.
If you have any more feedback or if there's anything else we can assist you with in the future, please don't hesitate to reach out.
Many thanks,
AF
Unverified Customer
01 October 2023
Unknown Shipment Details
Very happy with the service GIRLIE provided! My service was fast and pleasant! More importantly, the request I made was fulfilled:-)
Thanks very much!
Thanks very much!
Hello Jeffrey,
We're delighted to hear that you had such a positive experience with GIRLIE! I
We appreciate your kind words and are pleased to know that your request was fulfilled to your satisfaction.
If you ever need our services again in the future or have any further inquiries, please don't hesitate to reach out. We're here to assist you whenever you need us.
Warm regards,
AF
We're delighted to hear that you had such a positive experience with GIRLIE! I
We appreciate your kind words and are pleased to know that your request was fulfilled to your satisfaction.
If you ever need our services again in the future or have any further inquiries, please don't hesitate to reach out. We're here to assist you whenever you need us.
Warm regards,
AF
Unverified Customer
01 October 2023
Unknown Shipment Details
Good service from Nica, UK warehouse getting a package that was stuck due to FedEx duty issue.
Hello William,
I'm glad to hear that you received good service from Nica at the UK warehouse in resolving the FedEx duty issue and getting your package unstuck. If you have any more questions or need further assistance, feel free to ask. Enjoy your package!
Many thanks,
AF
I'm glad to hear that you received good service from Nica at the UK warehouse in resolving the FedEx duty issue and getting your package unstuck. If you have any more questions or need further assistance, feel free to ask. Enjoy your package!
Many thanks,
AF
Unverified Customer
30 September 2023
Unknown Shipment Details
Forward2Me is my savior for the shopping in UK. I do buy a lot from eBay auctions and everything is getting delivered to Forward2me. They combine and ship the parcels through the courier service, which I found more reasonable. Support and Packaging team is amazing. Recently I dealt with Support person Honey and the support I got was amazing. I recommend Forward2Me for warehousing and shipping services.
Unverified Customer
29 September 2023
Unknown Shipment Details
An incredible pair of Adidas shoes were gone in minutes from the Canadian site and I thought all hope was lost, but I received an announcement that forward2me now had a location in the US so I decided to give them a try and they did not disappoint. Ordered from Adidas US on Sept. 18th and had them on my feet Sept. 28th. Probably would have gotten here even sooner if I hadn't held things up incorrectly inputting my shipping address! A fantastic CSR, Jane, responded immediately; investigated the situation; and helped me get that sorted easy peasy. I would not hesitate to use this service again. So happy to be able to buy from the American shops I love that don't ship to Canada without having to bother friends and family South of the border!
Cole B
29 September 2023
DHL Express Worldwide
CB
Pretty good experience, very helpful team. Got my package
Reg S
29 September 2023
DHL Express Worldwide
RS
THANK YOU FORWARD2ME FOR THE HELP IN MAKING SURE THAT MY PACKAGE IS HANDLED WITH CARE. SPECIALLY OUR WAREHOUSE EXPERT SIMON FOR THE HELP IN PROFESSIONALLY REPACKING MY PACKAGE. YOU CAN 10000X TRUST FORWARD2ME IN FORWARDING YOUR PACKAGE AT YOUR DOOR STEP. Xxx
Andreas B
29 September 2023
DPD Classic
AB
Very fast and uncomplicated. The website is very easy to handle.
Unverified Customer
28 September 2023
Unknown Shipment Details
Many options for your shipping and they delivered faster then promised.
Had contact with the support, with a really nice person called "Girlie", who helped me and answered all my questions.
10/10
Had contact with the support, with a really nice person called "Girlie", who helped me and answered all my questions.
10/10
Unverified Customer
28 September 2023
Unknown Shipment Details
It was nice to talk to the advisor and she know what is i am asking
Unverified Customer
27 September 2023
Unknown Shipment Details
I'm really excited about the quick problem solving in the middle of the night. Honey never seems to get tired. Absolutely great!
Unverified Customer
27 September 2023
Unknown Shipment Details
Aimee delivers quality service and assistance
If all the rest of your staff were as attentive, informative, and on point your operation would definitely excel and be considered the best
If all the rest of your staff were as attentive, informative, and on point your operation would definitely excel and be considered the best
Unverified Customer
27 September 2023
Unknown Shipment Details
Information provided in direct manner and in a clear written form by agent HONEY
Hi Nabeel,
Thank you so much for taking the time to share your experience with Forward2me!
We are delighted to hear that HONEY provided you with helpful and professional support.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Customer Experience Forward2me
Thank you so much for taking the time to share your experience with Forward2me!
We are delighted to hear that HONEY provided you with helpful and professional support.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Customer Experience Forward2me
Unverified Customer
26 September 2023
Unknown Shipment Details
I wanted to order some books that would not ship from the company to the US so I discovered forward2me. After emailing the company and making sure there wouldn't be any issues, I decided to place and order and have it shipped to their warehouse in the UK. I spoke with Regilyn through email who was very friendly and made me feel at ease with placing my order. Overall I had a 10/10 experience and would definitely use this business again. They repacked my books with the same care I would have handled them with myself and they arrived in perfect condition. Very happy with my decision to use forward2me!
Hello Sarah,
Thank you for sharing your positive experience with Forward2me! We're thrilled to hear that your order went smoothly and that Regilyn provided excellent assistance. It's wonderful to know that your books arrived in perfect condition and that you would consider using their services again. If you ever need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again!
Many thanks,
Aimee
Thank you for sharing your positive experience with Forward2me! We're thrilled to hear that your order went smoothly and that Regilyn provided excellent assistance. It's wonderful to know that your books arrived in perfect condition and that you would consider using their services again. If you ever need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again!
Many thanks,
Aimee
Unverified Customer
26 September 2023
Unknown Shipment Details
An issue with a package at the US address was resolved quickly by Nica and Aimee with timely updates.
Hi Perry,
Thank you so much for taking the time to share your experience with Forward2me!
We are delighted to hear that Nica provided you with helpful and professional support.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Customer Experience Forward2me
Thank you so much for taking the time to share your experience with Forward2me!
We are delighted to hear that Nica provided you with helpful and professional support.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Customer Experience Forward2me
Thank you very much.