Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Annabella
29 July 2025
UPS Express Saver
A
Reliable and dependable!
Thank you for your 5-star review of us! ^NB
Irem
28 July 2025
FedEx Connect Plus
I
Easy and helpful and it’s not that expensive
Thanks for the 5 star review :)
Unverified Customer
27 July 2025
Unknown Shipment Details
I had som sort of problems with the package not registered, and contacted support. Miaco helped out really quick, and followed up!
Hassan
27 July 2025
FedEx International Priority
H
Thank you for your great service. Forward2Me has been very helpful and reliable in forwarding my international packages. The process was smooth, fast, and customer support was excellent. I’m happy to subscribe and continue using your service.”
Thanks for the 5 star review :)
Unverified Customer
26 July 2025
Unknown Shipment Details
Gestione vergognosa della mia pratica nonostante ripetuti solleciti. Acquistato ricambi auto in UK avevo deciso di affittarlo a forward2me per semplificare la gestione delle pratiche doganali.
Errore fatale, dopo quasi 3 settimane sto continuando ad inviare email di solleciti con risposte superficiali, probabilmente sono boot.
Mi hanno chiesto 53 Sterline per gestire la pratica, alle quali andranno sommate oneri doganali, eventuali dazi e gestione pratica del corriere.
Probabilmente non pagherò e perderò la merce. VERGOGNA!!!
Errore fatale, dopo quasi 3 settimane sto continuando ad inviare email di solleciti con risposte superficiali, probabilmente sono boot.
Mi hanno chiesto 53 Sterline per gestire la pratica, alle quali andranno sommate oneri doganali, eventuali dazi e gestione pratica del corriere.
Probabilmente non pagherò e perderò la merce. VERGOGNA!!!
Hi, I believe this has already been resolved by one of our team. If you have any more complaints or concern, can you please message us at info@forward2me.com so we can better assist you? ^NB
Unverified Customer
26 July 2025
Unknown Shipment Details
Highly recommended service provider!
I would like to nominate the customer service officer: Wens whom is customer oriented, initiative and great companion during the package process at US warehouse.
Greatly appreciated for the effort.
🤟🏻🤟🏻☺️☺️
I would like to nominate the customer service officer: Wens whom is customer oriented, initiative and great companion during the package process at US warehouse.
Greatly appreciated for the effort.
🤟🏻🤟🏻☺️☺️
Thank you for your 5-star review for us! ^NB
Unverified Customer
25 July 2025
Unknown Shipment Details
There’s hardly any difference in shipping costs between having the item shipped directly from the net shop in UK and using Forward2me. The shipment was delayed for a week because the process was put on hold due to so-called special packaging requirements or a system error.
I’ve imported similar items many times before, and I’ve never once been told anything like that.
Shipping a £50 item ended up costing £115, even though the original estimate was around £60 to 110. They obviously chose the high end.
It would have been much simpler and more straightforward to have it shipped directly from the net shop.
There’s really no reason to use Foward2me.
I’ve imported similar items many times before, and I’ve never once been told anything like that.
Shipping a £50 item ended up costing £115, even though the original estimate was around £60 to 110. They obviously chose the high end.
It would have been much simpler and more straightforward to have it shipped directly from the net shop.
There’s really no reason to use Foward2me.
Hi, I am sorry to hear about this experience. I have checked your package and I don't see that this was repacked. Can you please contact us via email so we can resolve this issue for you? ^NB
Unverified Customer
25 July 2025
Unknown Shipment Details
Used Forward2me for the first time, getting European football shirts delivered to there German depot and shipped to the UK.
Was sceptical at first but after my first shipment just turned up, ive goto say it was so easy to use and very quick. Would definitely recommend.
Was sceptical at first but after my first shipment just turned up, ive goto say it was so easy to use and very quick. Would definitely recommend.
Thank you for your 5-star review! ^NB
Yelena
25 July 2025
FedEx Connect Plus
Y
Prompt service and intuitive user interface.
Thank you for your 5-star review! ^NB
paul shorey
25 July 2025
DHL Express Worldwide
PS
Very expensive, repack is a hidden cost, difficult to judge costs upfront. Combining 3 small packages into 1 small package and shipping to USA cost $100 Euro!
But, the service does work. They do a good job communicating everything other than costs. Everything was easy to manage and on time. Legit.
But, the service does work. They do a good job communicating everything other than costs. Everything was easy to manage and on time. Legit.
Many thanks for the 4 star review. 😊
Unverified Customer
24 July 2025
Unknown Shipment Details
Joyce was an absolute superstar to me! She managed the whole process of claiming to UPS on my behalf for a lost parcel. She was extremely professional during the whole time. Excellent customer service skills and I would 100% recommend using forward2me despite my bad experience. Thanks Joyce!
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Joyce.❤️
Unverified Customer
24 July 2025
Unknown Shipment Details
Dear Forward2me Team,
I would like to express my sincere gratitude for the exceptional service I received throughout the entire shipping process.
In particular, I want to extend my heartfelt thanks to Nica, who was truly outstanding in every step of the journey — demonstrating professionalism, agility, empathy, and a genuine commitment to resolving every question and concern with great care.
Her efficiency and clarity made all the difference in ensuring that my parcel, shipped from:
Forward2me UK
Green Lane West
Preston, Lancashire
United Kingdom
— was prepared, processed, and dispatched with full transparency and confidence.
Thank you once again for your support. I will definitely recommend Forward2me to others, and I look forward to working with you again in the future.
Warm regards,
Fernando Silveira
I would like to express my sincere gratitude for the exceptional service I received throughout the entire shipping process.
In particular, I want to extend my heartfelt thanks to Nica, who was truly outstanding in every step of the journey — demonstrating professionalism, agility, empathy, and a genuine commitment to resolving every question and concern with great care.
Her efficiency and clarity made all the difference in ensuring that my parcel, shipped from:
Forward2me UK
Green Lane West
Preston, Lancashire
United Kingdom
— was prepared, processed, and dispatched with full transparency and confidence.
Thank you once again for your support. I will definitely recommend Forward2me to others, and I look forward to working with you again in the future.
Warm regards,
Fernando Silveira
Thanks for the 5 star review Nica :)
Unverified Customer
24 July 2025
Unknown Shipment Details
Je mets une étoile puisqu'on ne peut pas en mettre aucune.
Depuis le 18 juin 2025, je bataille avec Forward2me pour obtenir le remboursement d'un produit pharmaceutique arrivé défectueux à mon domicile avec des délais de livraison hors normes alors même que j'avais opté et payé pour une livraison DHL Express en 1 jour ouvré. Cette société se retranché derrière ses interprétations erronées de leurs conditions générales de vente, prétend que ce sont les délais douaniers qui ont engendré le retard de livraison ce qui est faux et qui a été démontré. Une action collective incluant 7 personnes, dont moi, leur a été adressée. Si dans un premier temps, ils se sont montrés conciliants, tel n'est désormais plus le cas puisque silence radio depuis de nombreux jours. En effet, il nous a été demandé de signer un contrat de confidentialité totalement farfelue afin d'obtenir un remboursement partiel. Or, ce fameux contrat contenait des clauses ahurissantes pour lesquelles nous avons demandé une modification. Depuis, aucune nouvelle malgré plusieurs relances. Forward2me, aurez-vous le cran de répondre à cet avis négatif ainsi qu'à nos derniers mails? Sans quoi, et vous êtes déjà prévenu, nous enclencherons la seconde pour porter l'affaire en justice.
Je laisse le soin à mes 6 camarades également flouées par cette entreprise peu scrupuleusement de venir également déposer un avis ici.
Nul besoin d'indiquer la référence de ma commande ou de ma la demander puisque vous savez très bien qui je suis et qui sont les 6 autres personnes concernées par le litige nous opposant à votre société. Sandra
Depuis le 18 juin 2025, je bataille avec Forward2me pour obtenir le remboursement d'un produit pharmaceutique arrivé défectueux à mon domicile avec des délais de livraison hors normes alors même que j'avais opté et payé pour une livraison DHL Express en 1 jour ouvré. Cette société se retranché derrière ses interprétations erronées de leurs conditions générales de vente, prétend que ce sont les délais douaniers qui ont engendré le retard de livraison ce qui est faux et qui a été démontré. Une action collective incluant 7 personnes, dont moi, leur a été adressée. Si dans un premier temps, ils se sont montrés conciliants, tel n'est désormais plus le cas puisque silence radio depuis de nombreux jours. En effet, il nous a été demandé de signer un contrat de confidentialité totalement farfelue afin d'obtenir un remboursement partiel. Or, ce fameux contrat contenait des clauses ahurissantes pour lesquelles nous avons demandé une modification. Depuis, aucune nouvelle malgré plusieurs relances. Forward2me, aurez-vous le cran de répondre à cet avis négatif ainsi qu'à nos derniers mails? Sans quoi, et vous êtes déjà prévenu, nous enclencherons la seconde pour porter l'affaire en justice.
Je laisse le soin à mes 6 camarades également flouées par cette entreprise peu scrupuleusement de venir également déposer un avis ici.
Nul besoin d'indiquer la référence de ma commande ou de ma la demander puisque vous savez très bien qui je suis et qui sont les 6 autres personnes concernées par le litige nous opposant à votre société. Sandra
Thanks for the feedback.
At this point, the case has been resolved internally.
Customer Satisfaction Team
At this point, the case has been resolved internally.
Customer Satisfaction Team
Unverified Customer
24 July 2025
Unknown Shipment Details
There was some trouble with my parcel at forward2me UK warehouse, Joyce handled the situation very professionally, and resolved it the best way possible, in my advantage.
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Joyce.❤️
Unverified Customer
24 July 2025
Unknown Shipment Details
I would like to recognize Nica (warehouse – Green Lane West, Preston, PR3 1NJ, UK) for a job well done. I had an issue with getting my order shipped to the US (from the UK). Apparently, there are/was changes to US Customs regarding the threshold amounts of items that could be shipped with incurring duties and fees that I was not aware of. Nica went out of her way to research the issue and provide me with information and possible alternatives.
Unfortunately, there was no way to get around paying the duties/fees that US Custom was going to impose on incoming orders from abroad (my order as not over $800), but that was no fault to Nica nor Forward2me.
Instead of becoming a very frustrating situation, Nica became an ally and tried everything to assist. I really appreciated that sort of attention to detail as she really wasn't obligated to go that extra mile, but she did. For that I would definitely like to give her Kudos for a job well done as she showed me what good (no GREAT) customer service is all about. Thank you again Nica for all of your efforts and being such an AWESOME person (it made a difference)!
Unfortunately, there was no way to get around paying the duties/fees that US Custom was going to impose on incoming orders from abroad (my order as not over $800), but that was no fault to Nica nor Forward2me.
Instead of becoming a very frustrating situation, Nica became an ally and tried everything to assist. I really appreciated that sort of attention to detail as she really wasn't obligated to go that extra mile, but she did. For that I would definitely like to give her Kudos for a job well done as she showed me what good (no GREAT) customer service is all about. Thank you again Nica for all of your efforts and being such an AWESOME person (it made a difference)!
Thanks for the 5 star review Nica :)
Unverified Customer
22 July 2025
Unknown Shipment Details
A complete rip off, charged me 136 euros to ship a package with dhl, which should have cost 34.99 euros based on their standard rates. So Forward2me have charges me an extra 120 euros including extra duty.
The response from Forward2me is incorrect as I had to considerate 2 packages in to one and once that process has started I was unable to select a cheaper shipping solution. Forward2me did offer me a credit for future shipping, BUT as I used this service for a specific purpose the offer of credit was of no value to me.
The response from Forward2me is incorrect as I had to considerate 2 packages in to one and once that process has started I was unable to select a cheaper shipping solution. Forward2me did offer me a credit for future shipping, BUT as I used this service for a specific purpose the offer of credit was of no value to me.
Thanks for your feedback.
At forward2me, we are committed to offering the most competitive prices in the industry, backed by our Price Match Guarantee and Free Return to Sender service.
If you find a lower price for an identical service before requesting a shipment, simply share the link with us, and we will match the price. If you change your mind after your parcel arrives at our warehouse, you can request a free return to sender, and we will handle it for you at no cost. Additionally, if you discover a lower price after receiving your parcel, just provide the link, and we will refund the shipping price in full. You can find more details on our Price Match Guarantee here.(https://www.forward2me.com/price-match-guarantee/)
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
I hope the information provided is useful.
At forward2me, we are committed to offering the most competitive prices in the industry, backed by our Price Match Guarantee and Free Return to Sender service.
If you find a lower price for an identical service before requesting a shipment, simply share the link with us, and we will match the price. If you change your mind after your parcel arrives at our warehouse, you can request a free return to sender, and we will handle it for you at no cost. Additionally, if you discover a lower price after receiving your parcel, just provide the link, and we will refund the shipping price in full. You can find more details on our Price Match Guarantee here.(https://www.forward2me.com/price-match-guarantee/)
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
I hope the information provided is useful.
Unverified Customer
22 July 2025
Unknown Shipment Details
While I love the service, there have been changes which make me less enthusiastic about their service. We are now required to upload an invoice rather than inputting the information yourself. Great idea in theory and when you upload the invoice ahead of the time it automatically lists everything with prices and it looks like you are all set. Then your package arrives, and they put it on hold with the reason "Awaiting Invoice" despite it all ready having been uploaded 2 days before delivery and cant reload because its all ready there. Very frustrating, because now I have to submit a ticket to ask why its has not been processed, which will take a few days for them to respond - so now its more delays.
Thank you for your feedback and for sharing your experience — we truly appreciate your continued support and understand your frustration.
We're currently working closely with our US team to improve how invoices are processed. We’ve recently implemented an updated invoice upload system, which is designed to streamline the process and reduce the need for manual input. However, we acknowledge that it's not yet functioning as efficiently as intended, especially in situations like the one you encountered, where a correctly uploaded invoice still results in a hold.
Please rest assured that we’re actively working to refine this system and reduce unnecessary delays. In the meantime, if your package remains on hold despite the invoice being uploaded, feel free to reference the upload in your ticket so our team can resolve it more quickly.
We truly value your patience and understanding as we make these improvements, and we’re committed to ensuring a smoother experience moving forward.
We're currently working closely with our US team to improve how invoices are processed. We’ve recently implemented an updated invoice upload system, which is designed to streamline the process and reduce the need for manual input. However, we acknowledge that it's not yet functioning as efficiently as intended, especially in situations like the one you encountered, where a correctly uploaded invoice still results in a hold.
Please rest assured that we’re actively working to refine this system and reduce unnecessary delays. In the meantime, if your package remains on hold despite the invoice being uploaded, feel free to reference the upload in your ticket so our team can resolve it more quickly.
We truly value your patience and understanding as we make these improvements, and we’re committed to ensuring a smoother experience moving forward.
Riad S
18 July 2025
FedEx International Priority
RS
Hidden fees and forces custom duties fees upfront when shipping.
Edit: problem is the upfront custom duties are three times the actual custom duties I would pay directly to the customs. So basically they abuse this new DDP policy to overcharge. I have no issue with other package forwarding services.
Edit: problem is the upfront custom duties are three times the actual custom duties I would pay directly to the customs. So basically they abuse this new DDP policy to overcharge. I have no issue with other package forwarding services.
Thanks for the feedback.
We’ve recently experienced repeated issues where couriers has billed back duties and taxes to the shipper, even when shipments were sent using DAP (Delivered at Place) terms. This has caused unexpected costs and inconsistencies.
We’ve made the decision to only allow DDP (Delivered Duties Paid) shipments to Saudi Arabia moving forward. This ensures all duties and taxes are prepaid and accounted for upfront, eliminating the risk of surprise charges later.
This policy now applies to all shipments from all our warehouse locations.
Thank you for your understanding.
We’ve recently experienced repeated issues where couriers has billed back duties and taxes to the shipper, even when shipments were sent using DAP (Delivered at Place) terms. This has caused unexpected costs and inconsistencies.
We’ve made the decision to only allow DDP (Delivered Duties Paid) shipments to Saudi Arabia moving forward. This ensures all duties and taxes are prepaid and accounted for upfront, eliminating the risk of surprise charges later.
This policy now applies to all shipments from all our warehouse locations.
Thank you for your understanding.
Unverified Customer
17 July 2025
Unknown Shipment Details
Excellent customer service. Thank you HONEY-MARICRIS for all your support.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Honey and Maricris ❤️
Unverified Customer
16 July 2025
Unknown Shipment Details
Definitely very reliable, professional and fast delivery. So glad this service exists. Highly recommended! Thank you, USA Warehouse!
Thanks for the 5 star review :)
Konstantinos
16 July 2025
UPS Standard Single
K
All good and professional!
Thanks for the 5 star review :)
Unverified Customer
15 July 2025
Unknown Shipment Details
#Edited
We had some conversation by an Email and Aimee from Customer Experience Manager promised to ship & repack free of charge this time for the delay and making me waiting 4-5 days,i hope all will be good as i been using forward2me for tons of shipment thank you Aimee!
We had some conversation by an Email and Aimee from Customer Experience Manager promised to ship & repack free of charge this time for the delay and making me waiting 4-5 days,i hope all will be good as i been using forward2me for tons of shipment thank you Aimee!
Thanks for the feedback.
Our US team is currently experiencing some backlogs due to the weekend, which may be causing delays in updating parcel information. Based on what we’re seeing, your package is likely already booked in. We believe the issue is already resolved.
Customer Satisfaction Team
Our US team is currently experiencing some backlogs due to the weekend, which may be causing delays in updating parcel information. Based on what we’re seeing, your package is likely already booked in. We believe the issue is already resolved.
Customer Satisfaction Team
TMA
13 July 2025
UPS Worldwide Expedited
T
Love this service. Great communication, great website and all items arrived in a timely manner! Will definately use again if needed!
Many thanks for the 5 star review. 😊
Georg
12 July 2025
FedEx Regional Economy
G
Great service. Everything went smooth. Managed to get package across Europe from German companies that don't deliver to my Country. Very happy.
Many thanks for the 5 star review. 😊
Unverified Customer
12 July 2025
Unknown Shipment Details
While forward2me UK are a bit slow, but friendly and thrustworthy, forward2me USA is a complete different storry. While all purchase documents have been submited even before the goods have arrived to forward2me USA, questioning started useing standard emails ("Tracking Number:, Courier Details:, Sender Details:, Brief description of the package contents:, Copy of Purchase Invoice/Proof of Purchase:). No one looked into the uploaded documents. It went on in a loop. Sending me questions, not reading answers, sending same or slightly different questions, 13 times!!! Waiting up to 4/5 days for reaction sometimes. Its all about two fans, two cpu brackets and a cutting tool. In the meantime I compiled a list additional to invoices. This list contains: description, shipping company, tracking id and value of goods for each article. This list has been send several times to forward2me USA and is strictly ignored. Then I got the confirmation Jxxxx understood the issue: "To confirm, the tracking id xxx- should only have the below item? bi-metal hole cutter flat drill edge", to fix the wrong allocation. I confirmed and Jxxxx wrote me to do that within two days. Next I was asked to confirm the physical disposal of the articles by Jxxxx. I asked forward2 for another employe to help me, but was asigned back to Jxxxx. Now the tracking number of the fans has been removed out of forward2me´s system without my consent. The whole process starts feeling like a mind game. Thanks to the removed tracking number I am not even able to combine and repack and ship with wrong allocations, paying double tax. I cannot access the goods any more. In two days I am running in a situation, where I have to pay almost $100 for storage per month. Fully dependend on the mercy of forward2me to get the articles repacked and shipped to Germany.
Update: Now everything was solved within 6 days, the parcel is on its way.
I am very thankful Aimee solved the issue. forward2me has taken over shipping costs at their expense as goodwill gesture. Did not expect that at all.
Thank you very much Aimee for helping out and for generous conditions.
Update: Now everything was solved within 6 days, the parcel is on its way.
I am very thankful Aimee solved the issue. forward2me has taken over shipping costs at their expense as goodwill gesture. Did not expect that at all.
Thank you very much Aimee for helping out and for generous conditions.
Thank you so much for your kind update —we're really glad to hear everything has been resolved and that your parcel is now on its way.
We truly appreciate your patience throughout the process. We’re happy we could step in to make things right and hope this restores your confidence in our service.
If you need any further help, we're always here for you.
Warm regards
We truly appreciate your patience throughout the process. We’re happy we could step in to make things right and hope this restores your confidence in our service.
If you need any further help, we're always here for you.
Warm regards
Jeffrey
12 July 2025
DHL Express Worldwide
J
Great service, thanks
Many thanks for the 5 star review. 😊
Unverified Customer
11 July 2025
Unknown Shipment Details
Perfect Nice
Many thanks for the 5 star review. 😊
Unverified Customer
11 July 2025
Unknown Shipment Details
They help you to order things that doesnt ship to your country
Many thanks for the 5 star review. 😊
AHMED ASIRI
11 July 2025
FedEx International Economy
AA
Very nice
Continuous follow-up and clear and easy site
Continuous follow-up and clear and easy site
Many thanks for the 5 star review. 😊
Unverified Customer
10 July 2025
Unknown Shipment Details
Excellent customer service from Nica. Relating to an item at Preston warehouse. Good clear and timely communications and followup. ⭐️⭐️⭐️⭐️⭐️
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
10 July 2025
Unknown Shipment Details
Honey a été parfait il m’a bien aidé pour ma livraison ce site est vraiment au top
Merci encore
Merci encore
Many thanks for the 5 star review. 😊
Sean
10 July 2025
DHL Express Worldwide
S
It was a seamless experience
Many thanks for the 5 star review. 😊
Unverified Customer
10 July 2025
Unknown Shipment Details
Good service and responders
Many thanks for the 5 star review. 😊
Patrick Aucoin
10 July 2025
DHL Express Worldwide
PA
Quick and the goods were well handled. I’ve used forward2me a few times it’s a companies that handles parcels that are delicate and I’ve had nothing but good experiences.
Many thanks for the 5 star review. 😊
Unverified Customer
09 July 2025
Unknown Shipment Details
Received my Brompton!
My first experience was terrible. After arrival at the German warehouse, my parcel was put on hold for a long time. The first-line support gave unhelpful responses.
But then Joyce took over my case and got the package shipped.
Thank you so much, Joyce!
My first experience was terrible. After arrival at the German warehouse, my parcel was put on hold for a long time. The first-line support gave unhelpful responses.
But then Joyce took over my case and got the package shipped.
Thank you so much, Joyce!
That's wonderful to hear! Thank you for sharing your experience with us and 4 star review for Joyce❤️
Michael Roland
09 July 2025
UPS Standard Single
MR
Support, guidance and understanding provided by the customer support organization at forward2me, helping me to overcome massive import processing delays experienced when using UPS for two shipments to Germany.
Many thanks for the 5 star review. 😊
Tiago Braga
09 July 2025
FedEx Connect Plus
TB
Everything arrived as expected from UK to Portugal. The same day it was delivered to forward2me it showed in the website, paid the extra small fee for the repacking, pre-paid the duties with the new option they give so you don’t have to pay the ridiculous courier fees and it arrived super fast and secured to my house. Excellent and fast service.
Many thanks for the 5 star review. 😊
Daniel
09 July 2025
UPS Standard Single
D
Fast delivery, safe repackaging, great communication. Everything, as expected :) I highly recommend this service and will definitely use it again in the future.
Many thanks for the 5 star review. 😊
Unverified Customer
08 July 2025
Unknown Shipment Details
I had a bit of an issue with my package due to it being classified as containing dangerous goods turns out lavender essential oil falls into that category. It caused some delays, but I must say the support I received made all the difference.
A huge thank you to Joyce from the customer service team! She was incredibly helpful and guided me patiently through the whole process. In the end, I was even offered free shipping, which was completely unexpected and truly appreciated.
This kind of gesture really shows how much forward2me values their customers. I’ll definitely keep using your service and won’t hesitate to refer others.
God bless you for the kindness and professionalism. 🙏
A huge thank you to Joyce from the customer service team! She was incredibly helpful and guided me patiently through the whole process. In the end, I was even offered free shipping, which was completely unexpected and truly appreciated.
This kind of gesture really shows how much forward2me values their customers. I’ll definitely keep using your service and won’t hesitate to refer others.
God bless you for the kindness and professionalism. 🙏
We’ve reviewed the details of your feedback. However, we’re unable to recognize this as genuine or verified based on the information provided. To help us investigate further, could you kindly share any additional details or context?
You may also contact us directly at info@forward2me.com for a more thorough review.
We appreciate your understanding and look forward to resolving this with you.
Best regards,
Unverified Customer
08 July 2025
Unknown Shipment Details
Au top, rapide et efficace.
Many thanks for the 5 star review. 😊
Ryan
08 July 2025
DPD Classic
R
I’ve received 4 different shipments via Forward2me in the last year and must say I am very pleased with their service.
Website Handling:
The forward2me website is not the most intuitive, but sufficiently simple for me. After some time getting to know the website and how it works I easily received my warehouse address.
After shipping my Items to the warehouse address, I received an email from forward2me upon their arrival and easily forwarded them to my address. I was able to choose between multiple carriers with different pricing and delivery times.
Delivery Time:
All four of my shipments so far had arrived on time without any delays. I’ve tried multiple carriers like UPS/FedEX and their F2me cross border shipping and all of them worked very well.
Package Condition:
Since I ordered items that could easily break on an international shipment, I was very worried at first, but amazed when my packages arrived.
All four of them arrived a in a great condition in respect to the distance they had traveled.
Overall I am very satisfied with their service and haven’t had any problems so far.
Website Handling:
The forward2me website is not the most intuitive, but sufficiently simple for me. After some time getting to know the website and how it works I easily received my warehouse address.
After shipping my Items to the warehouse address, I received an email from forward2me upon their arrival and easily forwarded them to my address. I was able to choose between multiple carriers with different pricing and delivery times.
Delivery Time:
All four of my shipments so far had arrived on time without any delays. I’ve tried multiple carriers like UPS/FedEX and their F2me cross border shipping and all of them worked very well.
Package Condition:
Since I ordered items that could easily break on an international shipment, I was very worried at first, but amazed when my packages arrived.
All four of them arrived a in a great condition in respect to the distance they had traveled.
Overall I am very satisfied with their service and haven’t had any problems so far.
Thank you for sharing your positive experience!
We’re happy to hear that you’ve had such a smooth and reliable experience with forward2me over the past year. It’s great to know that, despite the website not being the most intuitive at first, you were able to navigate it comfortably and manage your shipments without issues.
Warm regards,
We’re happy to hear that you’ve had such a smooth and reliable experience with forward2me over the past year. It’s great to know that, despite the website not being the most intuitive at first, you were able to navigate it comfortably and manage your shipments without issues.
Warm regards,
ADITI AYUB
08 July 2025
FedEx Connect Plus
AA
I recently used Forward2me for a package forwarding service from the UK, and here’s my experience:
✅ Positives:
Easy to set up and use.
The parcel was delivered safely and on time.
Great customer support when I had queries about shipping options.
❌ What could be better (optional):
One of my items was missing from the parcel — still awaiting investigation ,
✅ Positives:
Easy to set up and use.
The parcel was delivered safely and on time.
Great customer support when I had queries about shipping options.
❌ What could be better (optional):
One of my items was missing from the parcel — still awaiting investigation ,
Many thanks for the 5 star review. 😊
Unverified Customer
07 July 2025
Unknown Shipment Details
I’m so happy with my decision to have my items delivered via Forward2Me!
I ordered some shoes and jeans from Ariat International in the USA. Initially, I thought all the items would arrive in the Warehouse in one package, but they ended up being delivered in three separate shipments.
Joyce and Nica from the warehouse in Delaware, USA, were incredibly helpful. They assisted me in filling out the necessary information for each shipment and made sure that all my items were repacked together into one large box, including the original shoe boxes, just as I requested.
Everything was beautifully packed, and the whole process felt very smooth. They were super friendly, fast, and kept me constantly updated via WhatsApp and email — so I always knew what was going on.
I received the package in Germany today, and it arrived in perfect condition. All the items were well protected and just as I had hoped!
One thing I didn’t realize (my own oversight) is that Forward2Me only handles the shipping charges — not the customs or import taxes. Since my order value was over €150, I had to pay additional taxes upon arrival in Germany. Just something to keep in mind when ordering from the U.S.! But honestly, these were unique products I couldn’t find here, so I’m still very happy.
Overall, I can highly recommend Forward2Me for their outstanding service and great communication. I’ll definitely use them again for future orders!
I ordered some shoes and jeans from Ariat International in the USA. Initially, I thought all the items would arrive in the Warehouse in one package, but they ended up being delivered in three separate shipments.
Joyce and Nica from the warehouse in Delaware, USA, were incredibly helpful. They assisted me in filling out the necessary information for each shipment and made sure that all my items were repacked together into one large box, including the original shoe boxes, just as I requested.
Everything was beautifully packed, and the whole process felt very smooth. They were super friendly, fast, and kept me constantly updated via WhatsApp and email — so I always knew what was going on.
I received the package in Germany today, and it arrived in perfect condition. All the items were well protected and just as I had hoped!
One thing I didn’t realize (my own oversight) is that Forward2Me only handles the shipping charges — not the customs or import taxes. Since my order value was over €150, I had to pay additional taxes upon arrival in Germany. Just something to keep in mind when ordering from the U.S.! But honestly, these were unique products I couldn’t find here, so I’m still very happy.
Overall, I can highly recommend Forward2Me for their outstanding service and great communication. I’ll definitely use them again for future orders!
Many thanks for the 5 star review. 😊
Unverified Customer
07 July 2025
Unknown Shipment Details
I received support because my package was at customs and they hadn't sent me the value to pay. So JOYCE was fantastic and helped me to solve this.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Unverified Customer
05 July 2025
Unknown Shipment Details
I have been using their service for some years now however company must have grown and competencies are left behind in basic knowledge on rules and regulations my package started to be categorized wrongly first I ignored it and gave benefit of doubt however as it keeps happening I think your staff needs training reeding rules on shipping and understanding eu law
We do not recognize this review, and the customer has not provided any information to verify their account. Therefore, we believe this may not reflect a genuine experience.
Unverified Customer
04 July 2025
Unknown Shipment Details
I had a great experience with Forward2Me’s customer service. Nica was incredibly helpful, quick to respond, and very kind throughout the process. She handled my request efficiently and made everything very easy for me.
Highly recommend their service — and special thanks to Nica at the UK warehouse!
Highly recommend their service — and special thanks to Nica at the UK warehouse!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
04 July 2025
Unknown Shipment Details
The person responded very quickly when I needed help, thank you Nika.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
unagiman
04 July 2025
FedEx Connect Plus
U
The delivery was faster than I expected, which was great, but the price was higher than I expected, which was unavoidable.
Many thanks for the 4 star review. 😊
Ivo Quinones
03 July 2025
DHL Express Worldwide
IQ
Have used there service several times to ship fragrances from UK to US, smooth process, customer service responds quickly. No complaints
Many thanks for the 5 star review. 😊
KFC
03 July 2025
FedEx Connect Plus
K
Too expensive, online system poorly designed so that every shipping requires interraction with customer service, customer service response very slow. Pricing on shipping much higher than other carriers.
Thank you for taking the time to share your feedback.
I’m very sorry to hear that your experience has not met expectations. We understand your concerns regarding pricing, the design of our online system, and the response time from customer service. Your comments are important to us, and we take them seriously.
We’re currently working on improving both our platform usability and response times to provide a more seamless and efficient experience. In terms of shipping costs, we always aim to offer competitive rates while maintaining reliability and quality of service, though we understand this may not always meet every customer's needs.
Kind regards
I’m very sorry to hear that your experience has not met expectations. We understand your concerns regarding pricing, the design of our online system, and the response time from customer service. Your comments are important to us, and we take them seriously.
We’re currently working on improving both our platform usability and response times to provide a more seamless and efficient experience. In terms of shipping costs, we always aim to offer competitive rates while maintaining reliability and quality of service, though we understand this may not always meet every customer's needs.
Kind regards