Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
14 August 2025
Unknown Shipment Details
Nica was amazing! Always quick to reply and very clear in answering my questions about my Amazon UK package tracking. Professional, efficient, and kind — highly recommend Forward2me! Mariona from Barcelona, Spain.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica❤️
Unverified Customer
14 August 2025
Unknown Shipment Details
This was my first time using Forward2Me to ship a high-value item from the UK to the United States, and I couldn’t have asked for better service. Joyce was amazing — quick to respond, clear in her guidance, and she went the extra mile to update the commercial invoice and send details to DHL for smooth customs clearance.
If you’re shipping internationally through the UK warehouse, I highly recommend mentioning Joyce. She made the process seamless and stress-free, and I’ll definitely use Forward2Me again.
If you’re shipping internationally through the UK warehouse, I highly recommend mentioning Joyce. She made the process seamless and stress-free, and I’ll definitely use Forward2Me again.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Unverified Customer
13 August 2025
Unknown Shipment Details
I had an incredibly frustrating experience with Forward2Me. I sent a complete table to their warehouse for repacking and international shipping. I selected “Combine & Repack” for everything in my account and was told the shipment was ready to go. When the delivery arrived, half the table was missing, including the legs, hardware, and instructions, and no one had informed me anything was left behind. It took over two weeks of slow, back-and-forth responses to get an answer, and the missing parts had been sitting in their warehouse the entire time. I was then told I had to pay extra to get them shipped, even though the mistake was not mine. In the end, I paid just to get it over with, but this whole process has been a nightmare. Very poor communication, no accountability, and very slow to resolve mistakes. I will not be using them again. UPDATE: Forward2Me acknowledged the mistake with my shipment and refunded the cost of the second delivery. I appreciate that the team followed through with a fair resolution.
Thank you for sharing your feedback with us.
Our team has further reviewed your case, and I believe an email was already sent to you with the resolution regarding this matter. Please check your inbox and let us know if you haven’t received it.
Our team has further reviewed your case, and I believe an email was already sent to you with the resolution regarding this matter. Please check your inbox and let us know if you haven’t received it.
Tiffany Lo Vision IP
12 August 2025
FedEx International Economy
TLV
cost effective shipping charges
Many thanks for the 5 star review. 😊
Insanu Khamil
11 August 2025
FedEx Connect Plus
IK
Very helpful and fast shipping
Thanks for the 5 star review :)
Unverified Customer
09 August 2025
Unknown Shipment Details
Joyce at the U.K. warehouse has been super helpful with all my queries. Locating items and keeping me well informed. Such a pleasant point of contact. 🙏 for all you kind help!
Thanks for the 5 star review Joyce. :)
Unverified Customer
09 August 2025
Unknown Shipment Details
The process for shipping to Forward2Me has been relatively seamless, apart from the payment verification at the end. I was impressed with the affordable rates, and after ordering something to the Germany warehouse getting the parcel to the shipping phase was simple. However, after paying the shipping fees via PayPal I received an email that looked like a Phishing scam from the Forward2Me customer support. It wasn't explicitly clear that I should trust this email from reading through the FAQs, in which there was only one page that mentioned the PayPal verification issue. To top it off, the email was written in somewhat broken English, and I was asked for my Passport/Government ID and proof of purchase, which raised major alarm bells.
To summarise, I think the process with Forward2Me is great, but you guys need to formalise verifying a PayPal purchase (if the email on the account is different) through your site, instead of asking someone via email to send pictures of their ID, which blatantly looks like a Phishing scam
To summarise, I think the process with Forward2Me is great, but you guys need to formalise verifying a PayPal purchase (if the email on the account is different) through your site, instead of asking someone via email to send pictures of their ID, which blatantly looks like a Phishing scam
Thank you for taking the time to share your experience. I’m glad to hear that most of your shipment process went smoothly and that you found our rates affordable.
I’m sorry that the PayPal verification request caused concern and appeared suspicious. I completely understand how an unexpected email asking for sensitive information could raise red flags, especially when it’s not clearly explained in our FAQs. Your feedback is valid, and we take it seriously.
The reason we request additional verification is to protect both our customers and our business when the PayPal email address differs from the one registered with Forward2Me. However, we recognise that the current process could look like a phishing attempt.
We are already reviewing how we handle this to make it more secure and transparent. This includes:
Moving document submission to a secure section of your Forward2Me account, rather than via email
Updating our FAQs and payment confirmation pages to clearly explain when and why verification is needed
Improving the clarity and professionalism of our communications
Thank you again for highlighting this issue.
I’m sorry that the PayPal verification request caused concern and appeared suspicious. I completely understand how an unexpected email asking for sensitive information could raise red flags, especially when it’s not clearly explained in our FAQs. Your feedback is valid, and we take it seriously.
The reason we request additional verification is to protect both our customers and our business when the PayPal email address differs from the one registered with Forward2Me. However, we recognise that the current process could look like a phishing attempt.
We are already reviewing how we handle this to make it more secure and transparent. This includes:
Moving document submission to a secure section of your Forward2Me account, rather than via email
Updating our FAQs and payment confirmation pages to clearly explain when and why verification is needed
Improving the clarity and professionalism of our communications
Thank you again for highlighting this issue.
Unverified Customer
09 August 2025
Unknown Shipment Details
Update (2025-Sep-2): Update (Interim):
Forward2me have refunded me in full, which I appreciate. I also believe I’ve found a bug in their shipping calculator that may explain part of the confusion. I’ve reported this back to their customer service team and I’m waiting for confirmation.
Once they acknowledge and confirm, I’ll update this review again with the details — hopefully this will prevent other customers from running into the same issue.
--------
Here’s exactly how my experience with forward2me went (Parcel ID: US-61-1753878944484100):
1. Step 1 – Shipping calculator: I entered the exact dimensions and weight into their own calculator — FedEx to Hungary showed around $60, with cheaper options starting at $28.
2. Step 2 – Forced repackaging: Once my package arrived, they forced me to repackage it without any proper explanation — only generic copy-paste replies. During this stage, they gave me an “estimated” shipping cost of $84, already about 40% higher than the calculator’s maximum FedEx rate.
3. Step 3 – After repackaging: They claim repackaging is to save cost, but after it was done, the only option left was FedEx at $106 — another 26% increase over the repackaging estimate, and over 75% higher than the calculator’s original FedEx price.
I contacted customer service three separate times to get a specific explanation for this price jump. Every single time, I received the same generic “volumetric weight” explanation — none of which addressed the actual discrepancy between their calculator prices and the final price shown in my account.
At this point, my only “choice” was to either pay the inflated price or have my package destroyed.
This is a very sneaky, misleading, and completely non-transparent pricing tactic. Be warned: once your parcel is in their warehouse, you may be trapped in a pay-or-lose-it scenario.
Forward2me have refunded me in full, which I appreciate. I also believe I’ve found a bug in their shipping calculator that may explain part of the confusion. I’ve reported this back to their customer service team and I’m waiting for confirmation.
Once they acknowledge and confirm, I’ll update this review again with the details — hopefully this will prevent other customers from running into the same issue.
--------
Here’s exactly how my experience with forward2me went (Parcel ID: US-61-1753878944484100):
1. Step 1 – Shipping calculator: I entered the exact dimensions and weight into their own calculator — FedEx to Hungary showed around $60, with cheaper options starting at $28.
2. Step 2 – Forced repackaging: Once my package arrived, they forced me to repackage it without any proper explanation — only generic copy-paste replies. During this stage, they gave me an “estimated” shipping cost of $84, already about 40% higher than the calculator’s maximum FedEx rate.
3. Step 3 – After repackaging: They claim repackaging is to save cost, but after it was done, the only option left was FedEx at $106 — another 26% increase over the repackaging estimate, and over 75% higher than the calculator’s original FedEx price.
I contacted customer service three separate times to get a specific explanation for this price jump. Every single time, I received the same generic “volumetric weight” explanation — none of which addressed the actual discrepancy between their calculator prices and the final price shown in my account.
At this point, my only “choice” was to either pay the inflated price or have my package destroyed.
This is a very sneaky, misleading, and completely non-transparent pricing tactic. Be warned: once your parcel is in their warehouse, you may be trapped in a pay-or-lose-it scenario.
Thank you for your feedback.
We’ve noted that your shipment contains consumer commodities. When using the pricing page, you may have entered the full shipping address and selected Perfume, as these types of goods are categorized under consumer commodities.
Please note that for all consumer commodities, there is an additional fee of $28.75 applied as surcharges for the courier for the US warehouse.
The chargeble weight is the volumetric weight of the goods which is 3.9 lbs.
Here’s the calculation you can use:
Volumetric (dimensional) weight = (L × W × H) / dimensional divisor
For 10 × 8 × 8 in:
Volume = 10 × 8 × 8 = 640 in³
Using a 166 divisor: 640 / 166 = 3.86 lb → 3.9 lb
Couriers use chargeable weight instead of just the actual weight because shipping costs are based not only on how heavy a parcel is, but also on how much space it takes up in the aircraft or vehicle.
Actual weight = 2.15 lbs
Volumetric weight = 3.9 lbs (using 166)
All items classified as Consumer Commodities must be repacked in line with IATA (International Air Transport Association) regulations. This is a mandatory requirement for safe air transport and compliance with international shipping standards.
Because of this, our system automatically enforces repackaging for such goods to ensure they meet the necessary guidelines before shipment.
We appreciate your understanding.
Kind regads,
We’ve noted that your shipment contains consumer commodities. When using the pricing page, you may have entered the full shipping address and selected Perfume, as these types of goods are categorized under consumer commodities.
Please note that for all consumer commodities, there is an additional fee of $28.75 applied as surcharges for the courier for the US warehouse.
The chargeble weight is the volumetric weight of the goods which is 3.9 lbs.
Here’s the calculation you can use:
Volumetric (dimensional) weight = (L × W × H) / dimensional divisor
For 10 × 8 × 8 in:
Volume = 10 × 8 × 8 = 640 in³
Using a 166 divisor: 640 / 166 = 3.86 lb → 3.9 lb
Couriers use chargeable weight instead of just the actual weight because shipping costs are based not only on how heavy a parcel is, but also on how much space it takes up in the aircraft or vehicle.
Actual weight = 2.15 lbs
Volumetric weight = 3.9 lbs (using 166)
All items classified as Consumer Commodities must be repacked in line with IATA (International Air Transport Association) regulations. This is a mandatory requirement for safe air transport and compliance with international shipping standards.
Because of this, our system automatically enforces repackaging for such goods to ensure they meet the necessary guidelines before shipment.
We appreciate your understanding.
Kind regads,
Unverified Customer
07 August 2025
Unknown Shipment Details
Perfect shipping service, I had issues at first with them, but overall the free storage and shipping price is top notch. Thanks!
Thanks for the 5 star review :)
Unverified Customer
06 August 2025
Unknown Shipment Details
i'm a full-time traveler and needed items sent to me.
before signing up, i confirmed with their support that they ship to my current location, they said yes. after my package arrived at their facility, they asked for an invoice (which i provided), then my passport, and finally rejected the shipment outright.
it felt like getting hit by a train, lost time, lost money.
i strongly advise avoiding this company.
before signing up, i confirmed with their support that they ship to my current location, they said yes. after my package arrived at their facility, they asked for an invoice (which i provided), then my passport, and finally rejected the shipment outright.
it felt like getting hit by a train, lost time, lost money.
i strongly advise avoiding this company.
Thanks for the feedback.
Thank you for sharing your experience. Could you please provide the email address linked to your account or the account ID, so we can look into this further? Alternatively, you may raise the matter directly with Aimee from our team to review what happened and see if we can find a resolution.
Thank you for sharing your experience. Could you please provide the email address linked to your account or the account ID, so we can look into this further? Alternatively, you may raise the matter directly with Aimee from our team to review what happened and see if we can find a resolution.
Andrea S.
06 August 2025
FedEx Connect Plus
AS
The fact that I panicked a bit about just uploading an order, and then not having to upload an invoice (yet) - went through with the order confirmation and all is good.
Thanks for the 4 star review :)
Unverified Customer
05 August 2025
Unknown Shipment Details
Forward to me is easy to use and were highly effective in getting my parcel from Japan to the UK. Would use again in a heartbeat.
Many thanks for the 5 star review. 😊
Unverified Customer
04 August 2025
Unknown Shipment Details
I had a great experience with Forward2me, especially thanks to Aimee, who handled my enquiry with professionalism and clarity. She was prompt, helpful, and made the whole process smooth from start to finish. My shipping invoice was provided on time, and the instructions were easy to follow. The communication throughout was clear and reassuring. Highly recommend the Preston warehouse team and Aimee in particular—thank you for the excellent service!
Thank you for sharing your experience with us and 5 star review for Aimee
Unverified Customer
03 August 2025
Unknown Shipment Details
Revisione della recensione precedente.
Dopo varie e-mail di sollecito e precedente recensione negativa, hanno riemesso la fattura con un prezzo di spedizione adeguato e spedito la merce.
Ricevuto tutto, ma che fatica!
Dopo varie e-mail di sollecito e precedente recensione negativa, hanno riemesso la fattura con un prezzo di spedizione adeguato e spedito la merce.
Ricevuto tutto, ma che fatica!
Many thanks for the 4 star review. 😊
Kat
03 August 2025
FedEx Connect Plus
K
This was so much quicker than I expected and it was so very easy.
Many thanks for the 5 star review. 😊
Unverified Customer
02 August 2025
Unknown Shipment Details
My last experience wasn't perfect because of the prepaid tax duty policy however I managed to postpay them at door.
Forward2me asked for = 80$ tax and duty.
The courier at door asked for only 30$
My package arrived in safe and perfect condition.
Thanks.
Forward2me asked for = 80$ tax and duty.
The courier at door asked for only 30$
My package arrived in safe and perfect condition.
Thanks.
Thanks for the feedback.
We would like to inform you that, due to repeated issues with duties and taxes being billed back to the shipper when using DAP (Delivered At Place), we will now restrict all FedEx shipments to Saudi Arabia to DDP (Delivered Duties Paid) only, effective immediately. This policy applies to shipments from all our warehouse locations.
We do apologise for any inconvenience.
We would like to inform you that, due to repeated issues with duties and taxes being billed back to the shipper when using DAP (Delivered At Place), we will now restrict all FedEx shipments to Saudi Arabia to DDP (Delivered Duties Paid) only, effective immediately. This policy applies to shipments from all our warehouse locations.
We do apologise for any inconvenience.
Jaroslaw Pytko
01 August 2025
FedEx Regional Economy
JP
All was good
Many thanks for the 5 star review. 😊
Unverified Customer
31 July 2025
Unknown Shipment Details
Great service and support!
Joyce of Wilmington warehouse provided me an outstanding support and help to complete the process of my package (retailer did not provide me any invoice for the import…).
Very competent people and suggested service!
Joyce of Wilmington warehouse provided me an outstanding support and help to complete the process of my package (retailer did not provide me any invoice for the import…).
Very competent people and suggested service!
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Joyce.❤️
Unverified Customer
30 July 2025
Unknown Shipment Details
I entrusted Forward2Me with an express shipment on July 3, 2025, and paid over $400 for fast delivery (4 business days). Three weeks later, the package still hasn't even left their warehouse. They admitted that my parcel was mistakenly sent to another customer — a massive internal error — but since then, they have done absolutely nothing to resolve it.
I've written several official complaints and demanded a refund and compensation. They stopped responding. This is totally unacceptable for a company that claims to offer insured and professional international shipping.
I lost over $1,600 including the item and delivery costs. If you're considering using Forward2Me — DON'T. Their support is unresponsive, and they take no accountability when they mess up.
I will be filing complaints with UK Trading Standards and financial authorities.
UPD (August 2025):
I originally left a 1-star review after my experience with Forward2Me. Eventually, the company tracked down my package — it had mistakenly been sent to Japan instead of Georgia — and they managed to deliver it to me safely after a month’s delay. To their credit, they also refunded the full delivery cost and provided additional compensation for the inconvenience.
While the initial handling of the issue was extremely frustrating, I appreciate that they did ultimately resolve it and made an effort to make things right. For that reason, I am updating my rating from 1★ to 3★.
I've written several official complaints and demanded a refund and compensation. They stopped responding. This is totally unacceptable for a company that claims to offer insured and professional international shipping.
I lost over $1,600 including the item and delivery costs. If you're considering using Forward2Me — DON'T. Their support is unresponsive, and they take no accountability when they mess up.
I will be filing complaints with UK Trading Standards and financial authorities.
UPD (August 2025):
I originally left a 1-star review after my experience with Forward2Me. Eventually, the company tracked down my package — it had mistakenly been sent to Japan instead of Georgia — and they managed to deliver it to me safely after a month’s delay. To their credit, they also refunded the full delivery cost and provided additional compensation for the inconvenience.
While the initial handling of the issue was extremely frustrating, I appreciate that they did ultimately resolve it and made an effort to make things right. For that reason, I am updating my rating from 1★ to 3★.
First and foremost, I want to sincerely apologize for the mix-up with your shipment at our US warehouse. We fully understand how frustrating this situation has been, especially given the express service you entrusted us with and the significant costs involved.
Please know that we are taking this matter very seriously. Our team is actively working to improve our processes and ensure this type of internal error does not happen again. We deeply regret the delay and the inconvenience caused by your package being mistakenly sent to another customer.
We acknowledge that our communication with you has fallen short, and for that, I am truly sorry. We value your trust and business, and we are committed to resolving this issue as swiftly as possible. I will personally escalate this case to our senior management to review compensation and the best way to make this right.
Thank you for your patience so far. We appreciate your feedback, as it helps us improve our service for all customers.
Please know that we are taking this matter very seriously. Our team is actively working to improve our processes and ensure this type of internal error does not happen again. We deeply regret the delay and the inconvenience caused by your package being mistakenly sent to another customer.
We acknowledge that our communication with you has fallen short, and for that, I am truly sorry. We value your trust and business, and we are committed to resolving this issue as swiftly as possible. I will personally escalate this case to our senior management to review compensation and the best way to make this right.
Thank you for your patience so far. We appreciate your feedback, as it helps us improve our service for all customers.
Unverified Customer
30 July 2025
Unknown Shipment Details
NICA from UK warehouse team was quick to find a workable solution and help in a proffesional manner, thank you
Thanks for the 5 star review for Nica :)
Annabella
29 July 2025
UPS Express Saver
A
Reliable and dependable!
Thank you for your 5-star review of us! ^NB
Irem
28 July 2025
FedEx Connect Plus
I
Easy and helpful and it’s not that expensive
Thanks for the 5 star review :)
Unverified Customer
27 July 2025
Unknown Shipment Details
I had som sort of problems with the package not registered, and contacted support. Miaco helped out really quick, and followed up!
Hassan
27 July 2025
FedEx International Priority
H
Thank you for your great service. Forward2Me has been very helpful and reliable in forwarding my international packages. The process was smooth, fast, and customer support was excellent. I’m happy to subscribe and continue using your service.”
Thanks for the 5 star review :)
Unverified Customer
26 July 2025
Unknown Shipment Details
Gestione vergognosa della mia pratica nonostante ripetuti solleciti. Acquistato ricambi auto in UK avevo deciso di affittarlo a forward2me per semplificare la gestione delle pratiche doganali.
Errore fatale, dopo quasi 3 settimane sto continuando ad inviare email di solleciti con risposte superficiali, probabilmente sono boot.
Mi hanno chiesto 53 Sterline per gestire la pratica, alle quali andranno sommate oneri doganali, eventuali dazi e gestione pratica del corriere.
Probabilmente non pagherò e perderò la merce. VERGOGNA!!!
Errore fatale, dopo quasi 3 settimane sto continuando ad inviare email di solleciti con risposte superficiali, probabilmente sono boot.
Mi hanno chiesto 53 Sterline per gestire la pratica, alle quali andranno sommate oneri doganali, eventuali dazi e gestione pratica del corriere.
Probabilmente non pagherò e perderò la merce. VERGOGNA!!!
Hi, I believe this has already been resolved by one of our team. If you have any more complaints or concern, can you please message us at info@forward2me.com so we can better assist you? ^NB
Unverified Customer
26 July 2025
Unknown Shipment Details
Highly recommended service provider!
I would like to nominate the customer service officer: Wens whom is customer oriented, initiative and great companion during the package process at US warehouse.
Greatly appreciated for the effort.
🤟🏻🤟🏻☺️☺️
I would like to nominate the customer service officer: Wens whom is customer oriented, initiative and great companion during the package process at US warehouse.
Greatly appreciated for the effort.
🤟🏻🤟🏻☺️☺️
Thank you for your 5-star review for us! ^NB
Unverified Customer
25 July 2025
Unknown Shipment Details
There’s hardly any difference in shipping costs between having the item shipped directly from the net shop in UK and using Forward2me. The shipment was delayed for a week because the process was put on hold due to so-called special packaging requirements or a system error.
I’ve imported similar items many times before, and I’ve never once been told anything like that.
Shipping a £50 item ended up costing £115, even though the original estimate was around £60 to 110. They obviously chose the high end.
It would have been much simpler and more straightforward to have it shipped directly from the net shop.
There’s really no reason to use Foward2me.
I’ve imported similar items many times before, and I’ve never once been told anything like that.
Shipping a £50 item ended up costing £115, even though the original estimate was around £60 to 110. They obviously chose the high end.
It would have been much simpler and more straightforward to have it shipped directly from the net shop.
There’s really no reason to use Foward2me.
Thanks for the feedback.
As per checking you have requested combining and repacking for savings.
Our warehouse team has checked the parcel, and the total weight of your goods is 10.51 kg with dimensions of 78 × 63 × 24 cm. Please note that shipping costs are calculated based on volumetric (dimensional) weight, not only the actual weight.
In this case, even if we combine or repack, the volumetric weight will still apply, and there would be no cost savings. In fact, any changes could result in a similar or even higher charge. Our team decline the repack for saving as theres no economical savings.
Kind regards
As per checking you have requested combining and repacking for savings.
Our warehouse team has checked the parcel, and the total weight of your goods is 10.51 kg with dimensions of 78 × 63 × 24 cm. Please note that shipping costs are calculated based on volumetric (dimensional) weight, not only the actual weight.
In this case, even if we combine or repack, the volumetric weight will still apply, and there would be no cost savings. In fact, any changes could result in a similar or even higher charge. Our team decline the repack for saving as theres no economical savings.
Kind regards
Unverified Customer
25 July 2025
Unknown Shipment Details
Used Forward2me for the first time, getting European football shirts delivered to there German depot and shipped to the UK.
Was sceptical at first but after my first shipment just turned up, ive goto say it was so easy to use and very quick. Would definitely recommend.
Was sceptical at first but after my first shipment just turned up, ive goto say it was so easy to use and very quick. Would definitely recommend.
Thank you for your 5-star review! ^NB
Yelena
25 July 2025
FedEx Connect Plus
Y
Prompt service and intuitive user interface.
Thank you for your 5-star review! ^NB
paul shorey
25 July 2025
DHL Express Worldwide
PS
Very expensive, repack is a hidden cost, difficult to judge costs upfront. Combining 3 small packages into 1 small package and shipping to USA cost $100 Euro!
But, the service does work. They do a good job communicating everything other than costs. Everything was easy to manage and on time. Legit.
But, the service does work. They do a good job communicating everything other than costs. Everything was easy to manage and on time. Legit.
Many thanks for the 4 star review. 😊
Unverified Customer
24 July 2025
Unknown Shipment Details
Joyce was an absolute superstar to me! She managed the whole process of claiming to UPS on my behalf for a lost parcel. She was extremely professional during the whole time. Excellent customer service skills and I would 100% recommend using forward2me despite my bad experience. Thanks Joyce!
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Joyce.❤️
Unverified Customer
24 July 2025
Unknown Shipment Details
Dear Forward2me Team,
I would like to express my sincere gratitude for the exceptional service I received throughout the entire shipping process.
In particular, I want to extend my heartfelt thanks to Nica, who was truly outstanding in every step of the journey — demonstrating professionalism, agility, empathy, and a genuine commitment to resolving every question and concern with great care.
Her efficiency and clarity made all the difference in ensuring that my parcel, shipped from:
Forward2me UK
Green Lane West
Preston, Lancashire
United Kingdom
— was prepared, processed, and dispatched with full transparency and confidence.
Thank you once again for your support. I will definitely recommend Forward2me to others, and I look forward to working with you again in the future.
Warm regards,
Fernando Silveira
I would like to express my sincere gratitude for the exceptional service I received throughout the entire shipping process.
In particular, I want to extend my heartfelt thanks to Nica, who was truly outstanding in every step of the journey — demonstrating professionalism, agility, empathy, and a genuine commitment to resolving every question and concern with great care.
Her efficiency and clarity made all the difference in ensuring that my parcel, shipped from:
Forward2me UK
Green Lane West
Preston, Lancashire
United Kingdom
— was prepared, processed, and dispatched with full transparency and confidence.
Thank you once again for your support. I will definitely recommend Forward2me to others, and I look forward to working with you again in the future.
Warm regards,
Fernando Silveira
Thanks for the 5 star review Nica :)
Unverified Customer
24 July 2025
Unknown Shipment Details
Je mets une étoile puisqu'on ne peut pas en mettre aucune.
Depuis le 18 juin 2025, je bataille avec Forward2me pour obtenir le remboursement d'un produit pharmaceutique arrivé défectueux à mon domicile avec des délais de livraison hors normes alors même que j'avais opté et payé pour une livraison DHL Express en 1 jour ouvré. Cette société se retranché derrière ses interprétations erronées de leurs conditions générales de vente, prétend que ce sont les délais douaniers qui ont engendré le retard de livraison ce qui est faux et qui a été démontré. Une action collective incluant 7 personnes, dont moi, leur a été adressée. Si dans un premier temps, ils se sont montrés conciliants, tel n'est désormais plus le cas puisque silence radio depuis de nombreux jours. En effet, il nous a été demandé de signer un contrat de confidentialité totalement farfelue afin d'obtenir un remboursement partiel. Or, ce fameux contrat contenait des clauses ahurissantes pour lesquelles nous avons demandé une modification. Depuis, aucune nouvelle malgré plusieurs relances. Forward2me, aurez-vous le cran de répondre à cet avis négatif ainsi qu'à nos derniers mails? Sans quoi, et vous êtes déjà prévenu, nous enclencherons la seconde pour porter l'affaire en justice.
Je laisse le soin à mes 6 camarades également flouées par cette entreprise peu scrupuleusement de venir également déposer un avis ici.
Nul besoin d'indiquer la référence de ma commande ou de ma la demander puisque vous savez très bien qui je suis et qui sont les 6 autres personnes concernées par le litige nous opposant à votre société. Sandra
Depuis le 18 juin 2025, je bataille avec Forward2me pour obtenir le remboursement d'un produit pharmaceutique arrivé défectueux à mon domicile avec des délais de livraison hors normes alors même que j'avais opté et payé pour une livraison DHL Express en 1 jour ouvré. Cette société se retranché derrière ses interprétations erronées de leurs conditions générales de vente, prétend que ce sont les délais douaniers qui ont engendré le retard de livraison ce qui est faux et qui a été démontré. Une action collective incluant 7 personnes, dont moi, leur a été adressée. Si dans un premier temps, ils se sont montrés conciliants, tel n'est désormais plus le cas puisque silence radio depuis de nombreux jours. En effet, il nous a été demandé de signer un contrat de confidentialité totalement farfelue afin d'obtenir un remboursement partiel. Or, ce fameux contrat contenait des clauses ahurissantes pour lesquelles nous avons demandé une modification. Depuis, aucune nouvelle malgré plusieurs relances. Forward2me, aurez-vous le cran de répondre à cet avis négatif ainsi qu'à nos derniers mails? Sans quoi, et vous êtes déjà prévenu, nous enclencherons la seconde pour porter l'affaire en justice.
Je laisse le soin à mes 6 camarades également flouées par cette entreprise peu scrupuleusement de venir également déposer un avis ici.
Nul besoin d'indiquer la référence de ma commande ou de ma la demander puisque vous savez très bien qui je suis et qui sont les 6 autres personnes concernées par le litige nous opposant à votre société. Sandra
Thanks for the feedback.
At this point, the case has been resolved internally.
Customer Satisfaction Team
At this point, the case has been resolved internally.
Customer Satisfaction Team
Unverified Customer
24 July 2025
Unknown Shipment Details
There was some trouble with my parcel at forward2me UK warehouse, Joyce handled the situation very professionally, and resolved it the best way possible, in my advantage.
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Joyce.❤️
Unverified Customer
24 July 2025
Unknown Shipment Details
I would like to recognize Nica (warehouse – Green Lane West, Preston, PR3 1NJ, UK) for a job well done. I had an issue with getting my order shipped to the US (from the UK). Apparently, there are/was changes to US Customs regarding the threshold amounts of items that could be shipped with incurring duties and fees that I was not aware of. Nica went out of her way to research the issue and provide me with information and possible alternatives.
Unfortunately, there was no way to get around paying the duties/fees that US Custom was going to impose on incoming orders from abroad (my order as not over $800), but that was no fault to Nica nor Forward2me.
Instead of becoming a very frustrating situation, Nica became an ally and tried everything to assist. I really appreciated that sort of attention to detail as she really wasn't obligated to go that extra mile, but she did. For that I would definitely like to give her Kudos for a job well done as she showed me what good (no GREAT) customer service is all about. Thank you again Nica for all of your efforts and being such an AWESOME person (it made a difference)!
Unfortunately, there was no way to get around paying the duties/fees that US Custom was going to impose on incoming orders from abroad (my order as not over $800), but that was no fault to Nica nor Forward2me.
Instead of becoming a very frustrating situation, Nica became an ally and tried everything to assist. I really appreciated that sort of attention to detail as she really wasn't obligated to go that extra mile, but she did. For that I would definitely like to give her Kudos for a job well done as she showed me what good (no GREAT) customer service is all about. Thank you again Nica for all of your efforts and being such an AWESOME person (it made a difference)!
Thanks for the 5 star review Nica :)
Unverified Customer
22 July 2025
Unknown Shipment Details
A complete rip off, charged me 136 euros to ship a package with dhl, which should have cost 34.99 euros based on their standard rates. So Forward2me have charges me an extra 120 euros including extra duty.
The response from Forward2me is incorrect as I had to considerate 2 packages in to one and once that process has started I was unable to select a cheaper shipping solution. Forward2me did offer me a credit for future shipping, BUT as I used this service for a specific purpose the offer of credit was of no value to me.
The response from Forward2me is incorrect as I had to considerate 2 packages in to one and once that process has started I was unable to select a cheaper shipping solution. Forward2me did offer me a credit for future shipping, BUT as I used this service for a specific purpose the offer of credit was of no value to me.
Thanks for your feedback.
At forward2me, we are committed to offering the most competitive prices in the industry, backed by our Price Match Guarantee and Free Return to Sender service.
If you find a lower price for an identical service before requesting a shipment, simply share the link with us, and we will match the price. If you change your mind after your parcel arrives at our warehouse, you can request a free return to sender, and we will handle it for you at no cost. Additionally, if you discover a lower price after receiving your parcel, just provide the link, and we will refund the shipping price in full. You can find more details on our Price Match Guarantee here.(https://www.forward2me.com/price-match-guarantee/)
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
I hope the information provided is useful.
At forward2me, we are committed to offering the most competitive prices in the industry, backed by our Price Match Guarantee and Free Return to Sender service.
If you find a lower price for an identical service before requesting a shipment, simply share the link with us, and we will match the price. If you change your mind after your parcel arrives at our warehouse, you can request a free return to sender, and we will handle it for you at no cost. Additionally, if you discover a lower price after receiving your parcel, just provide the link, and we will refund the shipping price in full. You can find more details on our Price Match Guarantee here.(https://www.forward2me.com/price-match-guarantee/)
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
I hope the information provided is useful.
Unverified Customer
22 July 2025
Unknown Shipment Details
While I love the service, there have been changes which make me less enthusiastic about their service. We are now required to upload an invoice rather than inputting the information yourself. Great idea in theory and when you upload the invoice ahead of the time it automatically lists everything with prices and it looks like you are all set. Then your package arrives, and they put it on hold with the reason "Awaiting Invoice" despite it all ready having been uploaded 2 days before delivery and cant reload because its all ready there. Very frustrating, because now I have to submit a ticket to ask why its has not been processed, which will take a few days for them to respond - so now its more delays.
Thank you for your feedback and for sharing your experience — we truly appreciate your continued support and understand your frustration.
We're currently working closely with our US team to improve how invoices are processed. We’ve recently implemented an updated invoice upload system, which is designed to streamline the process and reduce the need for manual input. However, we acknowledge that it's not yet functioning as efficiently as intended, especially in situations like the one you encountered, where a correctly uploaded invoice still results in a hold.
Please rest assured that we’re actively working to refine this system and reduce unnecessary delays. In the meantime, if your package remains on hold despite the invoice being uploaded, feel free to reference the upload in your ticket so our team can resolve it more quickly.
We truly value your patience and understanding as we make these improvements, and we’re committed to ensuring a smoother experience moving forward.
We're currently working closely with our US team to improve how invoices are processed. We’ve recently implemented an updated invoice upload system, which is designed to streamline the process and reduce the need for manual input. However, we acknowledge that it's not yet functioning as efficiently as intended, especially in situations like the one you encountered, where a correctly uploaded invoice still results in a hold.
Please rest assured that we’re actively working to refine this system and reduce unnecessary delays. In the meantime, if your package remains on hold despite the invoice being uploaded, feel free to reference the upload in your ticket so our team can resolve it more quickly.
We truly value your patience and understanding as we make these improvements, and we’re committed to ensuring a smoother experience moving forward.
Riad S
18 July 2025
FedEx International Priority
RS
Hidden fees and forces custom duties fees upfront when shipping.
Edit: problem is the upfront custom duties are three times the actual custom duties I would pay directly to the customs. So basically they abuse this new DDP policy to overcharge. I have no issue with other package forwarding services.
Edit: problem is the upfront custom duties are three times the actual custom duties I would pay directly to the customs. So basically they abuse this new DDP policy to overcharge. I have no issue with other package forwarding services.
Thanks for the feedback.
We’ve recently experienced repeated issues where couriers has billed back duties and taxes to the shipper, even when shipments were sent using DAP (Delivered at Place) terms. This has caused unexpected costs and inconsistencies.
We’ve made the decision to only allow DDP (Delivered Duties Paid) shipments to Saudi Arabia moving forward. This ensures all duties and taxes are prepaid and accounted for upfront, eliminating the risk of surprise charges later.
This policy now applies to all shipments from all our warehouse locations.
Thank you for your understanding.
We’ve recently experienced repeated issues where couriers has billed back duties and taxes to the shipper, even when shipments were sent using DAP (Delivered at Place) terms. This has caused unexpected costs and inconsistencies.
We’ve made the decision to only allow DDP (Delivered Duties Paid) shipments to Saudi Arabia moving forward. This ensures all duties and taxes are prepaid and accounted for upfront, eliminating the risk of surprise charges later.
This policy now applies to all shipments from all our warehouse locations.
Thank you for your understanding.
Unverified Customer
17 July 2025
Unknown Shipment Details
Excellent customer service. Thank you HONEY-MARICRIS for all your support.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Honey and Maricris ❤️
Unverified Customer
16 July 2025
Unknown Shipment Details
Definitely very reliable, professional and fast delivery. So glad this service exists. Highly recommended! Thank you, USA Warehouse!
Thanks for the 5 star review :)
Konstantinos
16 July 2025
UPS Standard Single
K
All good and professional!
Thanks for the 5 star review :)
Unverified Customer
15 July 2025
Unknown Shipment Details
#Edited
We had some conversation by an Email and Aimee from Customer Experience Manager promised to ship & repack free of charge this time for the delay and making me waiting 4-5 days,i hope all will be good as i been using forward2me for tons of shipment thank you Aimee!
We had some conversation by an Email and Aimee from Customer Experience Manager promised to ship & repack free of charge this time for the delay and making me waiting 4-5 days,i hope all will be good as i been using forward2me for tons of shipment thank you Aimee!
Thanks for the feedback.
Our US team is currently experiencing some backlogs due to the weekend, which may be causing delays in updating parcel information. Based on what we’re seeing, your package is likely already booked in. We believe the issue is already resolved.
Customer Satisfaction Team
Our US team is currently experiencing some backlogs due to the weekend, which may be causing delays in updating parcel information. Based on what we’re seeing, your package is likely already booked in. We believe the issue is already resolved.
Customer Satisfaction Team
TMA
13 July 2025
UPS Worldwide Expedited
T
Love this service. Great communication, great website and all items arrived in a timely manner! Will definately use again if needed!
Many thanks for the 5 star review. 😊
Georg
12 July 2025
FedEx Regional Economy
G
Great service. Everything went smooth. Managed to get package across Europe from German companies that don't deliver to my Country. Very happy.
Many thanks for the 5 star review. 😊
Unverified Customer
12 July 2025
Unknown Shipment Details
While forward2me UK are a bit slow, but friendly and thrustworthy, forward2me USA is a complete different storry. While all purchase documents have been submited even before the goods have arrived to forward2me USA, questioning started useing standard emails ("Tracking Number:, Courier Details:, Sender Details:, Brief description of the package contents:, Copy of Purchase Invoice/Proof of Purchase:). No one looked into the uploaded documents. It went on in a loop. Sending me questions, not reading answers, sending same or slightly different questions, 13 times!!! Waiting up to 4/5 days for reaction sometimes. Its all about two fans, two cpu brackets and a cutting tool. In the meantime I compiled a list additional to invoices. This list contains: description, shipping company, tracking id and value of goods for each article. This list has been send several times to forward2me USA and is strictly ignored. Then I got the confirmation Jxxxx understood the issue: "To confirm, the tracking id xxx- should only have the below item? bi-metal hole cutter flat drill edge", to fix the wrong allocation. I confirmed and Jxxxx wrote me to do that within two days. Next I was asked to confirm the physical disposal of the articles by Jxxxx. I asked forward2 for another employe to help me, but was asigned back to Jxxxx. Now the tracking number of the fans has been removed out of forward2me´s system without my consent. The whole process starts feeling like a mind game. Thanks to the removed tracking number I am not even able to combine and repack and ship with wrong allocations, paying double tax. I cannot access the goods any more. In two days I am running in a situation, where I have to pay almost $100 for storage per month. Fully dependend on the mercy of forward2me to get the articles repacked and shipped to Germany.
Update: Now everything was solved within 6 days, the parcel is on its way.
I am very thankful Aimee solved the issue. forward2me has taken over shipping costs at their expense as goodwill gesture. Did not expect that at all.
Thank you very much Aimee for helping out and for generous conditions.
Update: Now everything was solved within 6 days, the parcel is on its way.
I am very thankful Aimee solved the issue. forward2me has taken over shipping costs at their expense as goodwill gesture. Did not expect that at all.
Thank you very much Aimee for helping out and for generous conditions.
Thank you so much for your kind update —we're really glad to hear everything has been resolved and that your parcel is now on its way.
We truly appreciate your patience throughout the process. We’re happy we could step in to make things right and hope this restores your confidence in our service.
If you need any further help, we're always here for you.
Warm regards
We truly appreciate your patience throughout the process. We’re happy we could step in to make things right and hope this restores your confidence in our service.
If you need any further help, we're always here for you.
Warm regards
Jeffrey
12 July 2025
DHL Express Worldwide
J
Great service, thanks
Many thanks for the 5 star review. 😊
Unverified Customer
11 July 2025
Unknown Shipment Details
Perfect Nice
Many thanks for the 5 star review. 😊
Unverified Customer
11 July 2025
Unknown Shipment Details
They help you to order things that doesnt ship to your country
Many thanks for the 5 star review. 😊
AHMED ASIRI
11 July 2025
FedEx International Economy
AA
Very nice
Continuous follow-up and clear and easy site
Continuous follow-up and clear and easy site
Many thanks for the 5 star review. 😊
Unverified Customer
10 July 2025
Unknown Shipment Details
Excellent customer service from Nica. Relating to an item at Preston warehouse. Good clear and timely communications and followup. ⭐️⭐️⭐️⭐️⭐️
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️