Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Camilla Christensen
26 May 2017
UPS Standard Single
CC
Excellent customer service and very fast delivery. I was surprised to find a service like this excist It is such a great idea. I can highly recommend forward2me.
Ambrose Lerma
26 May 2017
DHL Express Worldwide
AL
Great service. Would recommend. I'm so happy I found Forward2Me
saud alharbi
25 May 2017
DHL Express Worldwide
SA
all thing good but
price very expensive if price low i well return to forward
price very expensive if price low i well return to forward
Olegs Krjuckovs
25 May 2017
DPD Classic
OK
Great job, as usually!
Peter Sumner
24 May 2017
UPS Express Saver
PS
There was no other way to get the items we wanted shipped from a UK store. Although is a little expensive, it worked well. The service was very prompt, and the delivery from UK to Australia took only a few days. Tracking information was available all the way. We will use them again.
Justin Wilkins
24 May 2017
DHL Economy Select
JW
The service was quick and efficient, with fast reposting and delivery. However, paying extra for the "repack" option resulted in a package which was more expensive to ship than the original. This should never happen.
Hi Justin,
<br/>
Many thanks for taking the time to review our services and I'm pleased to hear overall that our service worked well for you although the final shipping costs were more than you expected.
<br/>
I'm sorry that you have not found our combine and repack service cost effective however are interested to understand the situation further and would really appreciate if you could forward some further details to our customer care team at info@forwarde2me.com regarding this transaction so we can investigate how the costs increased rather than decreased.
<br/>
Once again thank you for your feedback and we look forward to hearing from you with further details via email.
<br/>
Kind Regards,
Tracy.
<br/>
Many thanks for taking the time to review our services and I'm pleased to hear overall that our service worked well for you although the final shipping costs were more than you expected.
<br/>
I'm sorry that you have not found our combine and repack service cost effective however are interested to understand the situation further and would really appreciate if you could forward some further details to our customer care team at info@forwarde2me.com regarding this transaction so we can investigate how the costs increased rather than decreased.
<br/>
Once again thank you for your feedback and we look forward to hearing from you with further details via email.
<br/>
Kind Regards,
Tracy.
Unverified Customer
24 May 2017
Unknown Shipment Details
1) Redice the price
2) Exclude & return the VAT and taxes for the customers since most of them will going to exported and used outside UK.
I'm using another service for forwarding from UK, provided by ARAMEX and I shifted to forward2me thought it will be cheaper since they combine shipment, but I found that even their local shipping is expensive and the ARAMEX price even without combine shipments was cheaper! That's why I'll stop using their service and get back to my previous service provider till they adjust their price.
Thanks
2) Exclude & return the VAT and taxes for the customers since most of them will going to exported and used outside UK.
I'm using another service for forwarding from UK, provided by ARAMEX and I shifted to forward2me thought it will be cheaper since they combine shipment, but I found that even their local shipping is expensive and the ARAMEX price even without combine shipments was cheaper! That's why I'll stop using their service and get back to my previous service provider till they adjust their price.
Thanks
Hello,
<br/>
Many thanks for your feedback.
<br/>
It’s disappointing to hear you're leaving forward2me for one of our competitors. I've made some comparisons on shipping prices and I'm confident we can provide you with a better value service.
<br/>
I will contact you separately via email to go over the details and I'm hopeful we will have the opportunity to serve you once again.
<br/>
<br/>
Kind regards,
<br/>
Nigel
Operations Manager<br/>
<br/>
Many thanks for your feedback.
<br/>
It’s disappointing to hear you're leaving forward2me for one of our competitors. I've made some comparisons on shipping prices and I'm confident we can provide you with a better value service.
<br/>
I will contact you separately via email to go over the details and I'm hopeful we will have the opportunity to serve you once again.
<br/>
<br/>
Kind regards,
<br/>
Nigel
Operations Manager<br/>
Darijo Lukanic
23 May 2017
DHL Economy Select
DL
Excellent service. Very easy to use, without subscription fees or hidden charges. I can really recommend forward2me to anyone who needs fast and reliable service for reasonable cost.
Amaal Ramadan
23 May 2017
DHL Economy Select
AR
Thank you for the smooth easy and efficient service !
stephen dabney
23 May 2017
UPS Express Saver
SD
....it could be dangerous.
I am restoring a car which parts are nearly none existent in the states and plentiful in the UK. A lot of sellers don't want to fool with shipping to the states and I don't blame them. No more worries about that. Great service.
I am restoring a car which parts are nearly none existent in the states and plentiful in the UK. A lot of sellers don't want to fool with shipping to the states and I don't blame them. No more worries about that. Great service.
ANTONIO CAPUOZZO C/O C.I.F.I.SUD sas
23 May 2017
DHL Express Worldwide
ACC
Ottimo, certamente continuerò ad utilizzare questa opportunità per acquisti in Inghilterra
MARC VAUCHER
23 May 2017
DHL Express Worldwide
MV
Notified quickly
Fast & efficient service.
Fast & efficient service.
Margret Schmidt-Bruninghaus
23 May 2017
DHL Economy Select
MS
Would absolutely recommend.
Emily Gullo
23 May 2017
DHL Express Worldwide
EG
The process was incredibly simple, and so quick!! Shipping within the UK took just a day, and less than 6 hours later, my item was ready to be shipped to me! All in all it took just 4 days! Amazing. Super reliable service, quick and easy, I will definitely use forward2me for future UK purchases!
TALAL ALJARIRY
22 May 2017
DHL Express Worldwide
TA
Highly professional
Thank you so much
Thank you so much
Ariane Xie
22 May 2017
DHL Express Worldwide
AX
This is my second time shopping with Forward2me and as usual, the service is remarkable. Selfridges did not reflect my invoice in my local currency and all I did was to send Forward2me an email informing them and requesting their help to declare the correct amount. Forward2me responded and rectified the error within minutes. I received my order in under three days. I am more than pleased and will definitely shop UK using Forward2me. Thank you Forward2me team!
Alessandra Cusatelli
21 May 2017
UPS Standard Single
AC
Spedizione velocissima, ottimo imballo e possibilità di scegliere tra diversi corrieri. Ottimo
PABLO UBERTI
21 May 2017
UPS Express Saver
PU
Amazing Service
Karl Svantorp
20 May 2017
DHL Express Worldwide
KS
Fast and works as expected
Alessandro Mura
20 May 2017
DHL Economy Select
AM
Ottimo servizio, cordiali, veloci e super professionali. Particolari complimenti alle persone che rispondono alle mail.
Nicholas Huguet
20 May 2017
DHL Express Worldwide
NH
Great service. Read online some negative reviews with forwarding services, but Forward2Me did not disappoint. Super fast customer service responses and fast shipping. 5/5 stars from me.
ekaterina trofimova
19 May 2017
Parcelforce Global Priority
ET
Very fast delivery, easy to use and no unnecessary hassle.
Carol Pascale
19 May 2017
DHL Express Worldwide
CP
Very fast shipping. Good customer service.
Regula Haller
19 May 2017
DHL Economy Select
RH
Hervorragender Service, würde diesen jedermann empfehlen!
Mourad Hamza
19 May 2017
DPD Classic
MH
I have been with forward.me long enough to say that I like the effectiveness of the service they provide and the honesty when dealing with an issue.
christopher lillicrap
19 May 2017
DHL Express Worldwide
CL
Prompt efficient and delivered to us in Greece in record time, twice. Very very good service
Unverified Customer
19 May 2017
Unknown Shipment Details
Very good service.
Camille Szuch
19 May 2017
DHL Express Worldwide
CS
Great service and communication, will be back!
Claude OUDET
18 May 2017
UPS Standard Single
CO
efficacite, rapidite, accessibilite
Goran Rakovic
18 May 2017
UPS Standard Single
GR
Overall it was ok, they only needed a little persuasion on one matter but at the end was everything like we discussed.
Elena Donatella Giannini
18 May 2017
DHL Express Worldwide
EDG
precisi e abbastanza tempestivi consglierei il servizio a chiunque debba comprare in Gran Bretagna
Sandor Kovacs
18 May 2017
UPS Standard Single
SK
Really expensive service but the parcel has arrived in time to Hungary.
Ófeigur Freysson
17 May 2017
TNT Economy Express
�F
Recomended
Kin Wai Chan
17 May 2017
UPS Express Saver
KWC
Easy to use interface. Very efficient service. Great place.
Einar Larusson
17 May 2017
DHL Express Worldwide
EL
Perfect service all the time. I had five Amazon orders sent to the warehouse and then shipped to Iceland. The international shipping only took two days
Pascal Kiel-Koslowski
17 May 2017
DHL Express Worldwide
PK
Thanks to forward2me I got a desperately wished DVD Box. Only bad thing is: Postage was third the Price of the DVD Box :(
Chloé Metayer
17 May 2017
DHL Express Worldwide
CM
Quick and efficient answers.
Fast delivery (exactly one day between the moment I paid from the moment it was on my desk) => Would recommand it and will use it again!
Fast delivery (exactly one day between the moment I paid from the moment it was on my desk) => Would recommand it and will use it again!
Andrii Rudavko
17 May 2017
DHL Express Worldwide
AR
I'm satisfied
Susanne Hall
17 May 2017
UPS Express Saver
SH
I am one happy customer! Very friendly and helpful staff. Fast delivery of my goods. Will definitely use this service again.
John Harris
17 May 2017
UPS Express Saver
JH
This was a great service to use with express services to the US. I will definitely be using this service again
James Fraser
16 May 2017
DHL Economy Select
JF
The email assistance I received was excellent, prompt and effective.
The only gripe I have is that the goods I received were not intended for me, and there was no way of telling this before receiving them. I order a lot online and it was possible that I sent something that I had lost track of. Instead, I received a bag of junk after paying for the delivery (not the cheapest option) and storage.
I know it isn't necessarily the companies fault, but i think it is a bit strange that there is no way of checking that this was actually intended for me.
Thanks for the good service though, and I think I might try to make better use of this service going forward due to the helpfulness of the staff.
The only gripe I have is that the goods I received were not intended for me, and there was no way of telling this before receiving them. I order a lot online and it was possible that I sent something that I had lost track of. Instead, I received a bag of junk after paying for the delivery (not the cheapest option) and storage.
I know it isn't necessarily the companies fault, but i think it is a bit strange that there is no way of checking that this was actually intended for me.
Thanks for the good service though, and I think I might try to make better use of this service going forward due to the helpfulness of the staff.
Hi James,
<br/>
Many thanks for taking the time to provide us with your feedback.
<br/>
I'm pleased to hear that you are happy with the service we have provided however found that on arrival of your shipment the goods were not intended for you.
<br/>
I do sincerely apologise that these goods have been allocated to your account however we do find from time to time that sellers enter the wrong York House number information to parcels resulting in parcels being allocated to the wrong accounts and will contact you shortly via email so we can resolve the issue.
<br/>
I hope this helps and thank you once again for getting in touch regarding this matter.
<br/>
Kind Regards,
Tracy.
<br/>
Many thanks for taking the time to provide us with your feedback.
<br/>
I'm pleased to hear that you are happy with the service we have provided however found that on arrival of your shipment the goods were not intended for you.
<br/>
I do sincerely apologise that these goods have been allocated to your account however we do find from time to time that sellers enter the wrong York House number information to parcels resulting in parcels being allocated to the wrong accounts and will contact you shortly via email so we can resolve the issue.
<br/>
I hope this helps and thank you once again for getting in touch regarding this matter.
<br/>
Kind Regards,
Tracy.
Robert Hudson
16 May 2017
DHL Express Worldwide
RH
I was so reluctant to participate in this service. I was hoping I didn't get scammed. I ordered my product from a U.K. Online store and it was shipped my forward to me address the company sent over an email stating my package had arrived. I paid for the shipping and by Monday morning my package was here. I will definitely be using this service again.
angelos kyriakou
16 May 2017
DHL Express Worldwide
AK
Fast shipping
Alan Booth
16 May 2017
DHL Express Worldwide
AB
Great Reliable Service with many shipping options to choose from.
Tracey Holding
16 May 2017
UPS Express Saver
TH
Very quick turn around, really easy to use.
Nasir | ushopdiecast
15 May 2017
DHL Express Worldwide
N|U
Have using Forward2me since Nov 2015 until now.. more than one years experience. Everything is great. The customer service is good communication and fast response, package arrived fast and in good packing :)
i have suggestion,
you should add Royal Mail or other local post courier service for priority package too. Especially for some country have issue with the local DHL or Fedex service.
thanks and keep the good service
i have suggestion,
you should add Royal Mail or other local post courier service for priority package too. Especially for some country have issue with the local DHL or Fedex service.
thanks and keep the good service
barbara zeun
15 May 2017
UPS Standard Single
BZ
Efficient
CHARICLIA HADJIVARNAVA
14 May 2017
DHL Express Worldwide
CH
Very good Service. The only negative point is the cost of the courier. You should try to make contracts as regards the cost of sending any item in other EUROPEAN countries. There are well known department stores that use the same courier I chose to use and the charge is constant for the customer. This means they have deals and this makes cheaper. I use forward to me only for products that are not send to Cyprus by the store I buy from.
Richard Felton
13 May 2017
DHL Express Worldwide
RF
Package arrived 3 days early.
Shaun McQueen
13 May 2017
DHL Express Worldwide
SM
Perfect service