Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
24 June 2024
Unknown Shipment Details
Julie from US and UK warehouses was fast and solved the issue.
Many thanks for the 5 star review for Julie❤️
Unverified Customer
23 June 2024
Unknown Shipment Details
I had an inquiry about the address format and Julie was so fast, polite and helpful that all problems were solved without issues! Germany warehouse.
Thanks so much!
Thanks so much!
Many thanks for the 5 star review for Julie❤️
Disappointed
23 June 2024
FedEx International Priority
D
Shipping rates are way too expensive! There is no budget option available, just premium courier services, so for forwarding a simple cup (500g) it cost 42£ from UK to Switzerland. I forwarded this issue but no response was received. Because of this, I would not recommend to use forward2me.
I was also forced to repack the shipment (at extra cost, of course), despite it arriving in fully protected condition from the original seller - why?
I talked to support about it, but there were constant changes to who was responsible and thus it didn't lead to a solution. I did get a refund for the repacking fee later, so in the end this was resolved.
Overall disappointed. It's not the solution I was looking for due to the unreasonably high cost.
I was also forced to repack the shipment (at extra cost, of course), despite it arriving in fully protected condition from the original seller - why?
I talked to support about it, but there were constant changes to who was responsible and thus it didn't lead to a solution. I did get a refund for the repacking fee later, so in the end this was resolved.
Overall disappointed. It's not the solution I was looking for due to the unreasonably high cost.
Hi Chris,
Thanks for the feedback.
We advise against shipping mugs from our UK tax-free warehouse as it is not cost-effective for low-value items. It's more suitable to use this address for high-value goods due to higher shipping costs compared to our standard UK warehouse. Shipping low-value items from this location may not result in significant tax savings and could lead to higher shipping expenses overall.
In our UK warehouse, we provide shipping options such as DHL, UPS, FedEx, Forward2me Lite, and Lite X. For EU countries like Germany, France, and the Netherlands, we offer DPD.
In our UK tax-free warehouse, we offer UPS, DHL, and FedEx as shipping options.
We recommend that customers always refer to our pricing page before placing orders to obtain an estimate of costs. You can find more information at the following link: https://www.forward2me.com/pricing/
At Forward2me, our commitment is to make sure your shipping process is seamless, clear, and stress-free.
We provide a price match service to ensure you receive the greatest value for your investment. If you find another provider offering a lower price for the same service, our Price Match Guarantee ensures we'll match it. Simply provide us with the details, and we'll handle everything else. Discover more about this offering at https://www.forward2me.com/price-match-guarantee/
Many thanks,
Forwardm2me
Thanks for the feedback.
We advise against shipping mugs from our UK tax-free warehouse as it is not cost-effective for low-value items. It's more suitable to use this address for high-value goods due to higher shipping costs compared to our standard UK warehouse. Shipping low-value items from this location may not result in significant tax savings and could lead to higher shipping expenses overall.
In our UK warehouse, we provide shipping options such as DHL, UPS, FedEx, Forward2me Lite, and Lite X. For EU countries like Germany, France, and the Netherlands, we offer DPD.
In our UK tax-free warehouse, we offer UPS, DHL, and FedEx as shipping options.
We recommend that customers always refer to our pricing page before placing orders to obtain an estimate of costs. You can find more information at the following link: https://www.forward2me.com/pricing/
At Forward2me, our commitment is to make sure your shipping process is seamless, clear, and stress-free.
We provide a price match service to ensure you receive the greatest value for your investment. If you find another provider offering a lower price for the same service, our Price Match Guarantee ensures we'll match it. Simply provide us with the details, and we'll handle everything else. Discover more about this offering at https://www.forward2me.com/price-match-guarantee/
Many thanks,
Forwardm2me
Unverified Customer
23 June 2024
Unknown Shipment Details
Julie was very attentive and patient throughout my entire conversation with her regarding my delivery
Many thanks for the 5 star review for Julie❤️
Unverified Customer
23 June 2024
Unknown Shipment Details
Julie is awesome, great and fast customer service!
Many thanks for the 5 star review for Julie❤️
Unverified Customer
22 June 2024
Unknown Shipment Details
JOYCE was very helpful since this was my first time using this company . Very thankful for her assistance.
Many thanks for the 5 star review for Joyce❤️
Unverified Customer
21 June 2024
Unknown Shipment Details
June 2024 Update: BULLIES ENGAGING IN TARGETED HARASSMENT!!! This is the third review I have written since they flagged and removed my last one, falsely claiming it contained "harmful or illegal content". I refuse to allow myself to be bullied.
I want to start by saying I find it awfully strange how many recent positive reviews sound all the same, have the same "tone" of voice in their text, same writing style/prose, and mention the SAME customer service agents by name.
_______________________________________________
After an incredibly distressing experience with Forward2Me, involving misleading service offerings and coercive tactics, I finally received a full refund. However, this came with a clear intent from the company to have me delete my initial negative review (coercion is against Trust Pilot’s policies, which they have been reported for). They have also specifically targeted my previous review, reporting me for including a customer support agent’s name but not reporting any other of the suspiciously similar reviews that includes names (also against TP policies to target one person). These tactics of acting underhanded and resolving issues only under the threat of public exposure is manipulative and not a mark of a trustworthy company.
~
Initially, their site offered multiple shipping options including a seemingly affordable Forward2Me Lite service. However, when it came time to ship my package, all of a sudden, the only option available was an exorbitantly priced DHL service. The quoted price - around 100 £ BP which is even more in $ USD, was higher than DHL's own rates listed on their website!!! Royal Mail (which they call their Lite service), UPS, Fedex, and cheaper DHL options are non-existent but will appear as available if you estimate a quote before-hand, and they charge arbitrary DHL fees that are high priced. Consider listings on websites where the item appears cheap but the shipping fee is high to make up for it -- that’s what this company does, and it is deceptive. ***They draw you in with cheap service fee quote but the service fee is actually in the high cost of shipping once they have your item and you're stuck.***
~
I was told that despite fitting the advertised weight requirements, my package's "volumetric weight" was too much. This feels deceptive; their policy prominently advertises weight limits but downplays box volume constraints, which seems designed to catch customers off-guard. ~~~~~~~!~~~~~~~NOTE: I PUT THIS SAME VOLUMETRIC INFORMATION into my quote and it showed tons of shipping options, which were no longer there once they had my package! So whatever response I'm sure they'll leave back to me about volumetric weight is gaslighting nonsense, because the quote beforehand shows other shipping options possible but they ONLY offered DHL after having my package hostage. It is insanely predatory and clear gaslighting! ~~~~~~~!~~~~~~~ They also don’t allow UK-to-UK shipping or warehouse pickups, so no use considering hiring an individual to pick it up from the warehouse ship for cheaper. There are some people who repack on Fiverr for cheaper, and I regret not choosing this instead. Save your money and use an individual instead as a proxy service, or at least another company.
~
The customer service lady was nice at first, but things turned sour fast. After posting a 1 star review, a representative contacted me, offering "one-time courtesy" Lite Shipping if I reconsidered my negative feedback (first coercion - against TP policy). This came after my items were repackaged without my consent, a clear violation of my rights as a customer - keep in mind they could be held liable for this in court, please know your rights. Despite agreeing to these new terms, the company then reneged on the Lite Shipping offer, proposing a DHL discount code instead, which at first did not work and was more expensive than what was promised. Yet she not only refused to help further, but also went as far as targeting/flagging my review for mentioning her name that is mentioned in other reviews. Petty and unprofessional. This series of actions—repacking my goods without permission, failing to honor agreed terms, and attempting to manipulate my review—highlights the unethical practices of this company. If you have your item stuck with them, just return to sender, do not proceed. Nevertheless, I did proceed further, using the code (that was now working) and paid over 50 USD for shipping but planned to report them to my bank and Action Fraud in the UK. Because I was refunded, I did not need to do so. But I was ONLY refunded under terms of deleting my 1st review. If they do the same to you, you're allowed to create a new review & report them! Keep proof! Know your rights!
I want to start by saying I find it awfully strange how many recent positive reviews sound all the same, have the same "tone" of voice in their text, same writing style/prose, and mention the SAME customer service agents by name.
_______________________________________________
After an incredibly distressing experience with Forward2Me, involving misleading service offerings and coercive tactics, I finally received a full refund. However, this came with a clear intent from the company to have me delete my initial negative review (coercion is against Trust Pilot’s policies, which they have been reported for). They have also specifically targeted my previous review, reporting me for including a customer support agent’s name but not reporting any other of the suspiciously similar reviews that includes names (also against TP policies to target one person). These tactics of acting underhanded and resolving issues only under the threat of public exposure is manipulative and not a mark of a trustworthy company.
~
Initially, their site offered multiple shipping options including a seemingly affordable Forward2Me Lite service. However, when it came time to ship my package, all of a sudden, the only option available was an exorbitantly priced DHL service. The quoted price - around 100 £ BP which is even more in $ USD, was higher than DHL's own rates listed on their website!!! Royal Mail (which they call their Lite service), UPS, Fedex, and cheaper DHL options are non-existent but will appear as available if you estimate a quote before-hand, and they charge arbitrary DHL fees that are high priced. Consider listings on websites where the item appears cheap but the shipping fee is high to make up for it -- that’s what this company does, and it is deceptive. ***They draw you in with cheap service fee quote but the service fee is actually in the high cost of shipping once they have your item and you're stuck.***
~
I was told that despite fitting the advertised weight requirements, my package's "volumetric weight" was too much. This feels deceptive; their policy prominently advertises weight limits but downplays box volume constraints, which seems designed to catch customers off-guard. ~~~~~~~!~~~~~~~NOTE: I PUT THIS SAME VOLUMETRIC INFORMATION into my quote and it showed tons of shipping options, which were no longer there once they had my package! So whatever response I'm sure they'll leave back to me about volumetric weight is gaslighting nonsense, because the quote beforehand shows other shipping options possible but they ONLY offered DHL after having my package hostage. It is insanely predatory and clear gaslighting! ~~~~~~~!~~~~~~~ They also don’t allow UK-to-UK shipping or warehouse pickups, so no use considering hiring an individual to pick it up from the warehouse ship for cheaper. There are some people who repack on Fiverr for cheaper, and I regret not choosing this instead. Save your money and use an individual instead as a proxy service, or at least another company.
~
The customer service lady was nice at first, but things turned sour fast. After posting a 1 star review, a representative contacted me, offering "one-time courtesy" Lite Shipping if I reconsidered my negative feedback (first coercion - against TP policy). This came after my items were repackaged without my consent, a clear violation of my rights as a customer - keep in mind they could be held liable for this in court, please know your rights. Despite agreeing to these new terms, the company then reneged on the Lite Shipping offer, proposing a DHL discount code instead, which at first did not work and was more expensive than what was promised. Yet she not only refused to help further, but also went as far as targeting/flagging my review for mentioning her name that is mentioned in other reviews. Petty and unprofessional. This series of actions—repacking my goods without permission, failing to honor agreed terms, and attempting to manipulate my review—highlights the unethical practices of this company. If you have your item stuck with them, just return to sender, do not proceed. Nevertheless, I did proceed further, using the code (that was now working) and paid over 50 USD for shipping but planned to report them to my bank and Action Fraud in the UK. Because I was refunded, I did not need to do so. But I was ONLY refunded under terms of deleting my 1st review. If they do the same to you, you're allowed to create a new review & report them! Keep proof! Know your rights!
Thank you for sharing your feedback with us.
We believe this feedback is repetetive.
We strive to be transparent about our pricing and service offerings. Our pricing page is very visible on our website and they can get estimate cost of shipping here https://www.forward2me.com/pricing/
We adhere strictly to Trustpilot’s policies and we respect the rights of our customers to express their opinions openly.
We believe this feedback is repetetive.
We strive to be transparent about our pricing and service offerings. Our pricing page is very visible on our website and they can get estimate cost of shipping here https://www.forward2me.com/pricing/
We adhere strictly to Trustpilot’s policies and we respect the rights of our customers to express their opinions openly.
Unverified Customer
21 June 2024
Unknown Shipment Details
Jane via email was really helpful in the process along the way. I had a problem with delivery to the German location because the retailer wrote the wrong address so DHL didn’t send one of my packagres which is now unfortunately being returned. My other package though for some reason able to through and has now been sent to me via post . I’m waiting for it from forward2ms to arrive in 4-5 business days. Even though I had the issue with the first package Jane assured me it wasn’t them turning the package away which was true and she gave me alternative options. Thank you Jane for clarifying the situation for me
Hi,
Thanks for the feedback.
When placing orders from the Germany warehouse, we always recommend customers use "forward2me" as the recipient of the goods. Unfortunately, we are currently experiencing issues with the German postal service (DHL), as they are rejecting some packages that fail to meet their stringent requirements.
We will pass your feedback to Jane.
Best Regards,
Forward2me
Thanks for the feedback.
When placing orders from the Germany warehouse, we always recommend customers use "forward2me" as the recipient of the goods. Unfortunately, we are currently experiencing issues with the German postal service (DHL), as they are rejecting some packages that fail to meet their stringent requirements.
We will pass your feedback to Jane.
Best Regards,
Forward2me
Unverified Customer
21 June 2024
Unknown Shipment Details
Hele fijne communicatie via whatsapp!! Hopelijk komt het pakketje snel! Ben benieuwd
Many thanks for the 5 star review. 😊
Unverified Customer
21 June 2024
Unknown Shipment Details
Was really annoyed with these guys
They seemed to think I was wrong to assume their new USA service operated the same as the UK services
“You should have read this one line hidden in our zendesk knowledge base”
In the it was all resolved at my expense. Not even an admission of “oh this could be clearer” just the standard copy and paste responses.
Planet express service has been much better priced and cs responds much faster
THIS ISSUE ISNT THAT YOU DONT HAVE ACCREDITATION. THE ISSUE IS ITS NOT CLEAR ON YOUR WEBSITE
They seemed to think I was wrong to assume their new USA service operated the same as the UK services
“You should have read this one line hidden in our zendesk knowledge base”
In the it was all resolved at my expense. Not even an admission of “oh this could be clearer” just the standard copy and paste responses.
Planet express service has been much better priced and cs responds much faster
THIS ISSUE ISNT THAT YOU DONT HAVE ACCREDITATION. THE ISSUE IS ITS NOT CLEAR ON YOUR WEBSITE
Hi Al,
We have listened to your feedback and taken it seriously.
We have now added this FAQ to our US website, which can be accessed through this link: https://www.forward2me.com/warehouses/united-states/
We are committed to improving our services in the US and will soon offer alcohol shipment. For now, we advise customers not to ship alcohol from this warehouse, as we are currently unable to handle such shipments.
Sincerely,
Forward2me
We have listened to your feedback and taken it seriously.
We have now added this FAQ to our US website, which can be accessed through this link: https://www.forward2me.com/warehouses/united-states/
We are committed to improving our services in the US and will soon offer alcohol shipment. For now, we advise customers not to ship alcohol from this warehouse, as we are currently unable to handle such shipments.
Sincerely,
Forward2me
Unverified Customer
21 June 2024
Unknown Shipment Details
Really helpful
Many thanks for the 5 star review. 😊
Unverified Customer
20 June 2024
Unknown Shipment Details
Thank you 'JANE' for the great assist.
Many thanks for the 5 star review for Jane❤️
Unverified Customer
20 June 2024
Unknown Shipment Details
Haven't received parcel yet but some notes:
- you have to keep checking the site, I didn't get an email when my package arrived
- you can only pay once it's arrived
- my package had to be "combined and repacked". The website is not intuitive - once you select the item and click "ship", you get an error saying it needs repacking, but the combine and repack button is disabled, so you have to refresh. Then once you've done the combine and repack, you then have to go through the "ship" process again as a separate action.
A much simpler way to handle this would be if you just got an email saying "your package has arrived. Click this link to pay." (I don't care about combining and repacking, I just want to get the items quickly.)
Instead it almost feels like you have to use this app from the perspective of a forward2me employee, managing individual database records and updates at a fine-grained level.
- you have to keep checking the site, I didn't get an email when my package arrived
- you can only pay once it's arrived
- my package had to be "combined and repacked". The website is not intuitive - once you select the item and click "ship", you get an error saying it needs repacking, but the combine and repack button is disabled, so you have to refresh. Then once you've done the combine and repack, you then have to go through the "ship" process again as a separate action.
A much simpler way to handle this would be if you just got an email saying "your package has arrived. Click this link to pay." (I don't care about combining and repacking, I just want to get the items quickly.)
Instead it almost feels like you have to use this app from the perspective of a forward2me employee, managing individual database records and updates at a fine-grained level.
Hi Michael,
Thank you for the 3 star review.
I am unable to find your account. Could you please provide us with your account details so we can look into the issue of not receiving notifications?
Please allow me to explain how our process works once you have registered for an account and received your unique warehouse address.
Your items will be delivered to your Forward2Me address, where we will book in your packages. You will receive a notification or email from your account about the items we have booked in. If any of your packages require repacking, it means our processing team has evaluated them and determined that the original packaging is insufficient or of poor quality. Our priority is to ensure your items reach their destination in perfect condition, and for that reason, we recommend considering repackaging for the safety of your shipment.
We apologize for any errors in requesting combine and repack services. We understand your preference for a simpler process, such as receiving an email with a direct payment link for your package. I will pass this feedback to our Management Team as we continue to improve our service.
However, if you do not wish to request a combine and repack, you need to send an email to us, and we can remove the repacking tag for you. We acknowledge this may be a bit inconvenient.
Sincerely,
Forward2Me
Thank you for the 3 star review.
I am unable to find your account. Could you please provide us with your account details so we can look into the issue of not receiving notifications?
Please allow me to explain how our process works once you have registered for an account and received your unique warehouse address.
Your items will be delivered to your Forward2Me address, where we will book in your packages. You will receive a notification or email from your account about the items we have booked in. If any of your packages require repacking, it means our processing team has evaluated them and determined that the original packaging is insufficient or of poor quality. Our priority is to ensure your items reach their destination in perfect condition, and for that reason, we recommend considering repackaging for the safety of your shipment.
We apologize for any errors in requesting combine and repack services. We understand your preference for a simpler process, such as receiving an email with a direct payment link for your package. I will pass this feedback to our Management Team as we continue to improve our service.
However, if you do not wish to request a combine and repack, you need to send an email to us, and we can remove the repacking tag for you. We acknowledge this may be a bit inconvenient.
Sincerely,
Forward2Me
Unverified Customer
20 June 2024
Unknown Shipment Details
Everytime awesome! 7th order is on the way to me thanks for your work!
Many thanks for the 5 star review. 😊
Unverified Customer
20 June 2024
Unknown Shipment Details
It’s an awesome platform for us to ship our package from Amazon globally.
Joyce helps a lot while I am facing some order processing problems! Thanks forward2me support team, you did a great job.
Joyce helps a lot while I am facing some order processing problems! Thanks forward2me support team, you did a great job.
Many thanks for the 5 star review for Joyce❤️
Unverified Customer
20 June 2024
Unknown Shipment Details
Very fast and correct services! I have had several deliveries through Forward2me (warehouse Preston) and all received properly in time. They also have an excellent and fast customer service, many thanks to Regilyn!
Many thanks for the 5 star review for Regilyn❤️
Unverified Customer
20 June 2024
Unknown Shipment Details
Great Service! Thank You JANE!
Many thanks for the 5 star review for Jane❤️
Unverified Customer
20 June 2024
Unknown Shipment Details
Thanks (Kat for help)
Many thanks for the 5 star review for Kat❤️
Unverified Customer
19 June 2024
Unknown Shipment Details
Customer service officer, Regilyn, was a great help in resolving my multiple queries relating to the German address/warehouse. Communication was clear and prompt. Thank you Regilyn!
Many thanks for the 5 star review for Regilyn❤️
Unverified Customer
19 June 2024
Unknown Shipment Details
Check forward2me terms of trade. I cant put the link up here. They create a term called 'dual use', "17.3.15 Dual use items (goods, software or technology that can be used for both civilian and military applications)". A few months back the terms of trade for Dual Use were different, theyve simplified it now but before it was ambiguous. The examples they gave were laser scopes, night vision goggles etc. Their reply to my review was also incorrect. They stated that my items werent able to be sent as they were 'switchblades' which they were not. Switchblades are automatic knives actuated by a button. The knives I had were all manual folding knives and completely legal. I spent months explaining this to them and sent them all the requested information and links to the product website.
Im writing another review because I recently received an email from trustpilot advising me that forward2me had lodged a request to have my review removed on the basis that I had left a review containing abusive, harmful and illegal material.' I only spoke the truth. There was so much more that happened but I was limited to write only so much. Had I felt that forward2me were trying to correct their errors I wouldve removed the review onmy own accord but they behaved in such a sly way that I dont want to.
Another issue I had was they lost a $185 knife. Before they sent it I sensed something was off so I made sure to ask about it and they assured everything was fine. The knife never came, and they never sent it but they basically called me a liar and said that they had. After alot of back & forth and when I wouldnt back down from a refund suddenly the knife was found. But they sent it to the wrong address so I lost it anyway. How ironic. The replied that they have added a system where customers can request a photo of what is being sent so things like this wont happen. Except its actually really just another scheme to make more $ because they will charge you to have a photo taken. There is so much more but I will leave it at this. Shocking experience.
Im writing another review because I recently received an email from trustpilot advising me that forward2me had lodged a request to have my review removed on the basis that I had left a review containing abusive, harmful and illegal material.' I only spoke the truth. There was so much more that happened but I was limited to write only so much. Had I felt that forward2me were trying to correct their errors I wouldve removed the review onmy own accord but they behaved in such a sly way that I dont want to.
Another issue I had was they lost a $185 knife. Before they sent it I sensed something was off so I made sure to ask about it and they assured everything was fine. The knife never came, and they never sent it but they basically called me a liar and said that they had. After alot of back & forth and when I wouldnt back down from a refund suddenly the knife was found. But they sent it to the wrong address so I lost it anyway. How ironic. The replied that they have added a system where customers can request a photo of what is being sent so things like this wont happen. Except its actually really just another scheme to make more $ because they will charge you to have a photo taken. There is so much more but I will leave it at this. Shocking experience.
Hi,
Thanks for your feedback.
We understand that our terms regarding 'dual use' items have caused confusion. As you noted, we recently simplified this definition to clarify what is meant by "goods, software, or technology that can be used for both civilian and military applications," such as laser scopes and night vision goggles.
Dual Use goods are items, software and technologies that are normally intended for civil purposes, but can possibly have a military application, or may contribute to the production or distribution of weapons of mass destruction. For example, nuclear weapons, chemical gasses or biological weapons.
There are various International treaties which regulate the trade of such items. They cannot be exported or carried on without a license. Export to certain countries is actually prohibited. Local customs authorities enforce these rules.
As you are shipping knives, which we consider to be dual-use items, we regret to inform you that we cannot ship them.
Some forwarding companies have been shut down for shipping dual-use items, and we do not want to face the same risk. We trust our judgment and strive to do what is right.
The photo request service is designed for your peace of mind. Many customers use it to verify they received the correct items from the seller. However, if you choose not to use this service, that decision is entirely up to you. It is not something we can enforce.
We are committed to improving our services and addressing customer concerns more effectively.
Sincerely,
Forward2me
Thanks for your feedback.
We understand that our terms regarding 'dual use' items have caused confusion. As you noted, we recently simplified this definition to clarify what is meant by "goods, software, or technology that can be used for both civilian and military applications," such as laser scopes and night vision goggles.
Dual Use goods are items, software and technologies that are normally intended for civil purposes, but can possibly have a military application, or may contribute to the production or distribution of weapons of mass destruction. For example, nuclear weapons, chemical gasses or biological weapons.
There are various International treaties which regulate the trade of such items. They cannot be exported or carried on without a license. Export to certain countries is actually prohibited. Local customs authorities enforce these rules.
As you are shipping knives, which we consider to be dual-use items, we regret to inform you that we cannot ship them.
Some forwarding companies have been shut down for shipping dual-use items, and we do not want to face the same risk. We trust our judgment and strive to do what is right.
The photo request service is designed for your peace of mind. Many customers use it to verify they received the correct items from the seller. However, if you choose not to use this service, that decision is entirely up to you. It is not something we can enforce.
We are committed to improving our services and addressing customer concerns more effectively.
Sincerely,
Forward2me
Unverified Customer
18 June 2024
Unknown Shipment Details
Super Helpful!
Regilyn from the German warehouse was super helpful and prompt assisting me in my first time using their service, very highly recommend!
Regilyn from the German warehouse was super helpful and prompt assisting me in my first time using their service, very highly recommend!
Many thanks for the 5 star review for Regilyn❤️
Unverified Customer
18 June 2024
Unknown Shipment Details
Amazing costumer service by Jane, top company, really recommend!
Many thanks for the 5 star review for Jane❤️
Unverified Customer
18 June 2024
Unknown Shipment Details
I had an item that was labelled dangerous and I was enlightened by forward2me company to contact them. I contacted customer support and they answered promptly and the clarification explained by Ms Reglin, and Nica were very helpful and understanding. According to DHL shipping policies, dangerous goods need to be dealt with smart shipping fee. Anyway the item came safely today. Thanks to all the staff particularly to Regilyn, and Nica. God bless you all.
Thank you for sharing your experience with us! We're glad to hear that our team, particularly Regilyn and Nica, could assist you promptly and effectively.
We understand how important it is to handle items classified as dangerous goods carefully, and we appreciate your patience throughout the process. It's wonderful to know that your item arrived safely.
Many thanks,
Forwar2me
We understand how important it is to handle items classified as dangerous goods carefully, and we appreciate your patience throughout the process. It's wonderful to know that your item arrived safely.
Many thanks,
Forwar2me
Unverified Customer
18 June 2024
Unknown Shipment Details
Very good and quick support from my agent Nica.
Thank you!
Thank you!
Many thanks for the 5 star review for Nica❤️
Unverified Customer
17 June 2024
Unknown Shipment Details
Jane who was at the help desk, was immediate, accurate and gave such a detailed answer that I almost ran out of questions immediately. I appreciate the people of this enterprise a lot.
Above all, the total experience was TOP!
Above all, the total experience was TOP!
Hi Panagiotis,
Thank you for your wonderful feedback about your recent experience with customer experience team. Glad to hear that Jane provided immediate, accurate, and detailed assistance that addressed your questions so effectively.
Best regards,
Forward2me
Thank you for your wonderful feedback about your recent experience with customer experience team. Glad to hear that Jane provided immediate, accurate, and detailed assistance that addressed your questions so effectively.
Best regards,
Forward2me
Unverified Customer
17 June 2024
Unknown Shipment Details
This was the first time I have shipped anything from the USA to the UK and the experience was very positive. When I had queries my customer service agent, Julie, was quick to reply with information and screenshots. I appreciated that, and it gave me confidence that my package was in safe hands with forward2me.
Just to note that USPS only provide tracking up to the moment they hand your package over to their own local delivery depot, but DHL, UPS and FedEx will provide tracking all the way to the forward2me facility.
Just to note that USPS only provide tracking up to the moment they hand your package over to their own local delivery depot, but DHL, UPS and FedEx will provide tracking all the way to the forward2me facility.
Many thanks for the 5 star review for Julie❤️
Unverified Customer
17 June 2024
Unknown Shipment Details
Fast and helpful customer service - Jane was awesome in providing details about my orders. Looking forward to receiving them and continue shopping.
Many thanks for the 5 star review for Jane❤️
Unverified Customer
17 June 2024
Unknown Shipment Details
My experience was great and I'm glad I chose forward2me. In my case there have been some complications with the delivery of my parcel and I aked their team for help. A really lovely person named Nica helped me though the whole process and really saved the day.
I can definitely recommend forward2me!
I used the address:
484653 York House
Green Lane West
Preston
Lancashire
PR3 1NJ
UNITED KINGDOM [edit review]
I can definitely recommend forward2me!
I used the address:
484653 York House
Green Lane West
Preston
Lancashire
PR3 1NJ
UNITED KINGDOM [edit review]
Many thanks for the 5 star review for Nica❤️
Unverified Customer
17 June 2024
Unknown Shipment Details
Fantastic service! It does exactly what you expect it to do and the price is almost exactly that of the initial quote. I had a very particular problem that I needed to solve, the support from them (JANE in my case) was amazing and they helped me all the way through until it got solved. They even replied to support emails on a Sunday! Really amazing, you couldn’t ask for much more👏
Many thanks for the 5 star review for Jane❤️
Unverified Customer
16 June 2024
Unknown Shipment Details
Jane and Aimee handled a parcel size issue quickly and clearly. Pleased as ever!
Many thanks for the 5 star review for Jane and Aimee❤️
Unverified Customer
16 June 2024
Unknown Shipment Details
Had a good conversation with Jane on WhatsApp and am now more informed on costs and availability for shipping dangerous good abroad.
Thank you!
Thank you!
Hi Richard,
Many thanks for the 4 star review for Jane.
Many thanks for the 4 star review for Jane.
Unverified Customer
16 June 2024
Unknown Shipment Details
Great experience! Jane from Forward2me UK helped me when I needed. She was very kind and patient. She solved my shipping problem.
Many thanks for the 5 star review for Jane❤️
Unverified Customer
16 June 2024
Unknown Shipment Details
Had problems with items in my package in the UK warehouse, but the customer experience team, especially Joyce, did a great job and helped solving the problem quickly in the best way possible. Thanks for the great support.
Many thanks for the 5 star review for Joyce❤️
Filipp Vyshkov
16 June 2024
DHL Express Worldwide
FV
It took about two weeks to forward a parcel. Somebody marked in as dangerous (without any reason), and manager on your side all this time was "trying to get documentation from manufacturer". I assume, she just put this aside, until I begin to send a lot of annoyed messages.
Anyway, I took two weeks and a lot of my time, attention and meaningless correspondence about "dangerous" items.
For this time looks like poor service.
Anyway, I took two weeks and a lot of my time, attention and meaningless correspondence about "dangerous" items.
For this time looks like poor service.
Hi Filipp,
Thanks for the feedback.
We understand you're shipping chalk paint, which is water-based and not flammable, thus lowering its classification as hazardous material. Still, it's recommended to review the safety data sheet (SDS) provided by the manufacturer to confirm its classification and any special handling instructions.
As a way of helping you, we contacted the manufacturer of the goods and they provided the correct SDS and which confirms they are not fall under dangerous goods category. We appreciate if any customers would provide the SDS upfront to avoid these delays in the future.
Once again, please accept our apologies for the inconvenience caused. We greatly appreciate your patience and understanding in this matter.
Many thanks,
Forward2me
Thanks for the feedback.
We understand you're shipping chalk paint, which is water-based and not flammable, thus lowering its classification as hazardous material. Still, it's recommended to review the safety data sheet (SDS) provided by the manufacturer to confirm its classification and any special handling instructions.
As a way of helping you, we contacted the manufacturer of the goods and they provided the correct SDS and which confirms they are not fall under dangerous goods category. We appreciate if any customers would provide the SDS upfront to avoid these delays in the future.
Once again, please accept our apologies for the inconvenience caused. We greatly appreciate your patience and understanding in this matter.
Many thanks,
Forward2me
Unverified Customer
15 June 2024
Unknown Shipment Details
Joyce was really helpful via whatsapp — very clear comms and effortless solution for sending a parcel to Germany
Many thanks for the 5 star review for Joyce❤️
Jokull Erlingsson
15 June 2024
DHL Express Worldwide
JE
You guys save me a lot of money you were able to find a package that was lost and ship it to me with minimal issues
Many thanks for the 5 star review.
Unverified Customer
14 June 2024
Unknown Shipment Details
Helpful quick
Many thanks for the 5 star review.
Unverified Customer
14 June 2024
Unknown Shipment Details
Excellent service and best support from Joyce the best assistant ever who made my day going great again. Thanks Joyce I really appreciate it from the bottom of my heart.
Many thanks for the 5 star review for Joyce❤️
Unverified Customer
14 June 2024
Unknown Shipment Details
Thanks Aimee for your support 🌸
Many thanks for the 5 star review.
Unverified Customer
13 June 2024
Unknown Shipment Details
EDIT of my previous experience : After seeing my review the support did unlock the parcel really fast and and I didn't get any issue with the delivery. Packaging was intact.
4 stars only because the security check took a very long time.
4 stars only because the security check took a very long time.
Hi Alexandre,
I see that your parcel has been held for a security check.
We would prefer to request the minimum amount of information necessary, but due to the high level of fraud involving German retailers, we are obliged to collect certain details. Additionally, the German police expect us to gather this information to ensure the safety and security of both our customers and retailers.
Please be assured that this is no reflection on yourself and is our standard procedure, once we have received the necessary verification your shipment will be released for onward transit.
I hope that you understand our reasoning behind this, the procedure is to protect all concerned, the seller, purchaser and our business reputation.
We will also improved the response and make sure to automate this documentation requests.
Many thanks,
Forward2me
I see that your parcel has been held for a security check.
We would prefer to request the minimum amount of information necessary, but due to the high level of fraud involving German retailers, we are obliged to collect certain details. Additionally, the German police expect us to gather this information to ensure the safety and security of both our customers and retailers.
Please be assured that this is no reflection on yourself and is our standard procedure, once we have received the necessary verification your shipment will be released for onward transit.
I hope that you understand our reasoning behind this, the procedure is to protect all concerned, the seller, purchaser and our business reputation.
We will also improved the response and make sure to automate this documentation requests.
Many thanks,
Forward2me
Unverified Customer
13 June 2024
Unknown Shipment Details
Helpful, fast and friendly customer service by whatsapp - Thanks Jane!
Many thanks for the 5 star review for Jane❤️
Unverified Customer
13 June 2024
Unknown Shipment Details
Forward2me provides a great service. When my parcel, that was incorrectly marked by the sender, got stuck in a UPS Polish customs warehouse Nica got on the case and kept me informed all the way. UPS are not easy to deal with but Nica put pressure on them to get my parcel moving again. I received it yesterday and feel that I have been served well. Thank you
Many thanks for the 5 star review for Nica❤️
Unverified Customer
12 June 2024
Unknown Shipment Details
First time using a forwarding service from Germany to the US. Trustworthy, secured packaging, reasonable rates and on time delivery. Would recommend them 100%
Many thanks for the 5 star review❤️
Unverified Customer
12 June 2024
Unknown Shipment Details
As a customer, I can say that Aimee provided a
good sense of understanding, prompt communication and reasonable solutions towards my queries. I greatly appreciate your professionalism and kind customer service. Thank you your help.
good sense of understanding, prompt communication and reasonable solutions towards my queries. I greatly appreciate your professionalism and kind customer service. Thank you your help.
Many thanks for the 5 star review❤️
Unverified Customer
12 June 2024
Unknown Shipment Details
Went out of my way to place a review for these guys. Bought a book I really wanted on EBay UK that was out print — seller didn’t know how to deal with tax and ship to US, and stopped replying to my inquiry. Found these guys as a solution. Bought it — book shipped to them in one day from UK — they emailed me it was delivered even before EBay did — and it shipped to US amazingly quickly. Truly impressed and it made the complicated simple. Totally solved the issue. Recommended for sure.
Many thanks for the 5 star review❤️
Unverified Customer
11 June 2024
Unknown Shipment Details
Customer Service are mostly responsible and shipping cost are reasonable.
Many thanks for the 5 star review.
STEFAN
11 June 2024
UPS Standard Single
S
Everything was fine with my delivery. Thank you :-)
Many thanks for the 5 star review.
Sam Chang
10 June 2024
UPS Worldwide Expedited
SC
Packing needs to be improved. There is no padding with the item shipped. The box was destroyed when it arrived.
Hi Sam,
Thank you for your feedback.
We believe this concerns your previous UPS shipment, which included the Protect+ guarantee.
It appears that you opted for repack savings instead of repack safety. For shipments containing valuable items, we recommend selecting repack safety to ensure the highest quality repackaging without compromising on dimensional volume.
Should there be any damage to the box, we encourage customers to reach out to us directly using this link: https://www.forward2me.com/customer-services/.
If your shipment is covered by the Protect+ guarantee, please review the details of this service here: https://www.forward2me.com/protection-guarantee/.
In the event of transit damage, please contact our customer service team promptly through our website or by calling us at +44 1995 606060 within 24 hours of delivery. Note on the courier receipt that the goods arrived damaged and take photos of the packaging. You will need to complete a claim form and provide photographic evidence of the damage, including the external packaging. The contents of the shipment and the original packaging must be available for inspection at the delivery address. Additionally, we will require proof of the item(s) value in the form of original supplier receipts or invoices, which should be included with your claim.
Best regards,
Forward2me
Thank you for your feedback.
We believe this concerns your previous UPS shipment, which included the Protect+ guarantee.
It appears that you opted for repack savings instead of repack safety. For shipments containing valuable items, we recommend selecting repack safety to ensure the highest quality repackaging without compromising on dimensional volume.
Should there be any damage to the box, we encourage customers to reach out to us directly using this link: https://www.forward2me.com/customer-services/.
If your shipment is covered by the Protect+ guarantee, please review the details of this service here: https://www.forward2me.com/protection-guarantee/.
In the event of transit damage, please contact our customer service team promptly through our website or by calling us at +44 1995 606060 within 24 hours of delivery. Note on the courier receipt that the goods arrived damaged and take photos of the packaging. You will need to complete a claim form and provide photographic evidence of the damage, including the external packaging. The contents of the shipment and the original packaging must be available for inspection at the delivery address. Additionally, we will require proof of the item(s) value in the form of original supplier receipts or invoices, which should be included with your claim.
Best regards,
Forward2me
Unverified Customer
09 June 2024
Unknown Shipment Details
Long time user of this service. Very happy with the customer service provided by Jane.
Many thanks for the 5 star review for Joyce❤️
Hitomi ABE
09 June 2024
DHL Express Worldwide
HA
Consistent timeliness and fast clearance of all your concerns
Many thanks for the 5 star review :)