Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Yevhenii Vaskivskyi
24 September 2024
UPS Standard Single
YV
A good choice for international shipment
Thanks for the 5 star review :)
Unverified Customer
23 September 2024
Unknown Shipment Details
The exceptional support I received was truly remarkable. My concerns were patiently listened to, and I received a prompt response. Furthermore, I received my first shipment, which arrived swiftly. I extend my sincere gratitude for the outstanding services provided.
Special thanks to REGELYN and JANE
Special thanks to REGELYN and JANE
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Jane and Reg❤️
Kathleen K
23 September 2024
DHL Express Worldwide
KK
Recent delivery very well repacked and arrived quickly.
Unverified Customer
23 September 2024
Unknown Shipment Details
Forward2Me is an excellent service. There was seamless communication, my goods were repacked for the trip from UK to Australia and everything arrived intact and very quick.
I would highly recommend this company based on my experience. Special mention to Honey for their prompt emails and fabulous service.
I would highly recommend this company based on my experience. Special mention to Honey for their prompt emails and fabulous service.
Thank you for sharing your experience with us and 5 star review for Honey.
Unverified Customer
22 September 2024
Unknown Shipment Details
Forward2Me is an excellent service. There was seamless communication, my goods were repacked for the trip from UK to Australia and everything arrived intact and very quick.
I would highly recommend this company based on my experience. Special mention to Honey for their prompt emails and fabulous service.
I would highly recommend this company based on my experience. Special mention to Honey for their prompt emails and fabulous service.
Thank you for sharing your experience with us and 5 star review for Honey.
Olaf Kapinski
22 September 2024
UPS Standard Single
OK
Terrible service, complete scam. Lost my stuff and force me to send images of what didn't arrive.
Big mouth Website, no execution in the backend.
Never again, what a waste of time and money
Big mouth Website, no execution in the backend.
Never again, what a waste of time and money
Hi Olaf,
Thanks for the feedback.
We are confident that we have not scammed you or mishandled your package items in any way.
You are searching for a package that never arrived at our warehouse. We investigated the DHL Paket racking number and found that it was out for delivery on Saturday, but our warehouse in Germany is closed on weekends. As a result, the parcel was returned to the sender.
I understand how upsetting it can be to lose items and feel frustrated with the process. We request photos to determine if the package was tampered with or inspected by customs, as we have encountered situations where couriers may open and inspect packages, potentially resulting in lost items inside.
We are communicating with you via email and clarified that the items were returned to the original sender. You have agreed to request compensation directly from them.
Many thanks,
Forward2me
Thanks for the feedback.
We are confident that we have not scammed you or mishandled your package items in any way.
You are searching for a package that never arrived at our warehouse. We investigated the DHL Paket racking number and found that it was out for delivery on Saturday, but our warehouse in Germany is closed on weekends. As a result, the parcel was returned to the sender.
I understand how upsetting it can be to lose items and feel frustrated with the process. We request photos to determine if the package was tampered with or inspected by customs, as we have encountered situations where couriers may open and inspect packages, potentially resulting in lost items inside.
We are communicating with you via email and clarified that the items were returned to the original sender. You have agreed to request compensation directly from them.
Many thanks,
Forward2me
Unverified Customer
21 September 2024
Unknown Shipment Details
JOYCE Was very quick and kind to help me! Very reliable service, happy to use all the time!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Unverified Customer
21 September 2024
Unknown Shipment Details
Échange impeccable.
Réponse rapide.
Avec Joyce.
Réponse rapide.
Avec Joyce.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Ryan Rondon
21 September 2024
DHL Express Worldwide
RR
Very great! Fast delivery packaged well!
Many thanks for the 5 star review. 😊
Unverified Customer
21 September 2024
Unknown Shipment Details
Nice 30 days of storage free of charge
Vast choice of shipping options
Amazing help desk: I need to thank Jane who recently solved quickly and effectively an issue
Vast choice of shipping options
Amazing help desk: I need to thank Jane who recently solved quickly and effectively an issue
Diego
21 September 2024
UPS Standard Single
D
Everything went smooth
Many thanks for the 5 star review. 😊
Unverified Customer
20 September 2024
Unknown Shipment Details
DALLA PUBLICITA' CHE FACEVANO,, ABBIAMO ORDINATO UN PAIO DI PANTALONI, HANN
O MANDATO QUELLO CHE VOLEVANO LORO
OCCHIO A TUTTI E' UNA TRUFFA
NON RIESCO A COMUNICARE CON LORO
O MANDATO QUELLO CHE VOLEVANO LORO
OCCHIO A TUTTI E' UNA TRUFFA
NON RIESCO A COMUNICARE CON LORO
Hi Allessandro,
Thanks for the feedback. We have no record of anyone with your details in our system. If you are a genuine customer, please could you contact our support team so that we can investigate the issue.
Many thanks,
Forward2me
Thanks for the feedback. We have no record of anyone with your details in our system. If you are a genuine customer, please could you contact our support team so that we can investigate the issue.
Many thanks,
Forward2me
Unverified Customer
20 September 2024
Unknown Shipment Details
Regilyn was one of the best customer service person I have ever met. She took time and patience to analyze my issue and successfully resolved it. Keep it up
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Regilyn❤️
Melvin v
19 September 2024
DHL Economy Select
MV
Unfortunately, I spent a lot of time solving the delivery problem. Customer service agents should be more competent in matters concerning services. I received completely different information regarding the same issue. But in any case, after many days, we finally solved the problem. I am not sure that I will use this delivery service in the future. Unfortunately
Unverified Customer
19 September 2024
Unknown Shipment Details
Regilyn was one of the best customer service person I have ever met. She took time and patience to analyze my issue and successfully resolved it. Keep it up
Unverified Customer
19 September 2024
Unknown Shipment Details
Excellent company I received both of my packages. They worked very hard to make sure I did.
Many thanks for the 5 star review. 😊
Unverified Customer
19 September 2024
Unknown Shipment Details
Very happy with the swift and professional service. We needed to query something with customer support an Joyce was very helpful in that regard. Would use this company again.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Ricardo J
18 September 2024
DHL Express Worldwide
RJ
A+++
Excellent service and price. Very helpful and professional.
Excellent service and price. Very helpful and professional.
Unverified Customer
18 September 2024
Unknown Shipment Details
Jane quickly helped me out when I was stuck at entering the declared value of my parcel. She was very responsive and also entered the amount for me when the website seemed to hang for a while. She reassured me, and quickly provided the solution. Excellent support indeed!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jane❤️
Unverified Customer
18 September 2024
Unknown Shipment Details
I contacted forward2me over the phone (took a some tries to get a line ) and REGILYN was very helpful. Shipment was arranged quickly. Thanks !
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Regilyn❤️
Unverified Customer
18 September 2024
Unknown Shipment Details
I wanted to take a moment to express my appreciation for the exceptional service I received from JOYCE. Her professionalism, prompt communication, and dedication in following up on my package until it was safely delivered to my home
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Tj S
18 September 2024
UPS Worldwide Expedited
TS
Fast, easy and great communication. Website is self explanatory and will use again in the future.
Andrey K
18 September 2024
UPS Worldwide Expedited
AK
It was great!
I love service, there were not any issues, on time, i was informed about each step
I recommend the service and definitely will use it again
I love service, there were not any issues, on time, i was informed about each step
I recommend the service and definitely will use it again
Unverified Customer
18 September 2024
Unknown Shipment Details
I wanted to take a moment to express my appreciation for the exceptional service I received from JOYCE. Her professionalism, prompt communication, and dedication in following up on my package until it was safely delivered to my home
Unverified Customer
16 September 2024
Unknown Shipment Details
They sometimes do take a little time to get back to your message, but overall the service is amazing, once they get to you, they work very fast and respond very quickly, they are very kind and helpful. I will for sure be using this site again
Carmel B
16 September 2024
DHL Express Worldwide
CB
I would like to thank Joyce for her assistance with reference to my package received at Forward2me, USA warehouse. For recovering my customs duty money paid which went missing. Also thanks Joyce for doing all this in a short time.
Unverified Customer
16 September 2024
Unknown Shipment Details
Honey was efficient and i am very satisfied with the service!
Oldrich K
16 September 2024
UPS Standard Single
OK
Everything went well. Good communication and speed of delivery of goods to the address.
Unverified Customer
11 September 2024
Unknown Shipment Details
I had to sort out some customs documents for a recently shipped package with Forward2me. Thanks to Aimee from UK warehouse, everything was made possible. She did not hesitate to make the necessary amendment that needed to be made. She stayed available and proceeded with the requests until everything was in order. The package cleared customs and finally delivered successfully. I do appreciate the extra mile effort provided during the whole packaging and shipping process by Forward2me company.
David B
11 September 2024
UPS Standard Single
DB
This is the second time I have used Forward2Me and both times I have had a great experience.
Mackelia W
10 September 2024
DHL Express Worldwide
MW
This was my first time shipping with Forward2Me, and they sure won my heart! I was really impressed with the delivery time. I would definitely recommend.
Yee A
10 September 2024
DHL Express Worldwide
YA
Very happy with the overall handling of the package and service.
Clayton F
09 September 2024
FedEx International Economy
CF
Once again Forward2Me exceeds customer expectations in every way!
Any concerns or questions I had with my packages were dealt with in a pleasant manner and cannot find fault anywhere really. 10/10
Any concerns or questions I had with my packages were dealt with in a pleasant manner and cannot find fault anywhere really. 10/10
Michael G
09 September 2024
DHL Express Worldwide
MG
Excellent, speedy. A little confusing at first to understand what options to select. But after that it was amazing experiance.
Unverified Customer
08 September 2024
Unknown Shipment Details
I wish the account verification was done at the beginning so I wouldn't have to wait for it. I was in urgent need of the materials for my company. But good thing they have a very good customer service who is always replying to my emails.
Unverified Customer
08 September 2024
Unknown Shipment Details
I had the pleasure of speaking with Jane, and I couldn't be happier with the assistance she provided. She answered all my questions thoroughly and made sure I felt comfortable with the information.
Jane's friendly and approachable demeanor made the process so much easier, and she was genuinely interested in making sure that all my questions were answered. I left the conversation feeling informed and valued. Thank you, Jane, for your exceptional service.
Jane's friendly and approachable demeanor made the process so much easier, and she was genuinely interested in making sure that all my questions were answered. I left the conversation feeling informed and valued. Thank you, Jane, for your exceptional service.
Unverified Customer
07 September 2024
Unknown Shipment Details
Plaudits to the brilliant JOYCE of UK Warehouse location who was relentless in her efforts to address complex issues relating to shipment protocols. Her effectiveness in resolving issues and preventing recurrence of problems only prove a proactive mindset on her part. Forward2Me is a well- oiled machine and Joyce's professionalism is an invaluable asset to boot.
Unverified Customer
06 September 2024
Unknown Shipment Details
This company was very helpful and quick is shipping my package internationally, while also communicating with me regarding any updates or issues
Unverified Customer
06 September 2024
Unknown Shipment Details
I am working on forward2 me company it's very best service for every person who want to do fast and safe business I am really satisfied and I am regular customer
Alina B
06 September 2024
DHL Economy Select
AB
A mostly convenient experience. Only drawback was that they didn't supply DHL with the fact that VAT had already been paid.
Unverified Customer
06 September 2024
Unknown Shipment Details
I recently used forward2me and had a great experience, thanks to Regilyn from the customer experience team. She was extremely helpful in addressing all my concerns and made everything easy.
Unverified Customer
05 September 2024
Unknown Shipment Details
Nica from the support centre of the Germany warehouse was GREAT, constantly keeping me updated and in the end solving my issue (damaged products) in the best possible way for me! I'm really satisfied of her support, but I can't say the same of the Forward2Me shipping.
Unverified Customer
05 September 2024
Unknown Shipment Details
Great service, Fast Forward and Cost effective Shipping from US to EU. Super Impressed. Good online website to, for me to manage arrival and forwarding of parcels.
Unverified Customer
05 September 2024
Unknown Shipment Details
Do not make business with this company, they will screw you over just like they did with me, they are so retarded they displayed the shipping cost on the invoice, now I have to pay double what I was planning to, in taxes, asked for help and their good for nothing staff didn't do anything to help me, talk about being useless. I hope this company goes bankrupt.
Shaun S
05 September 2024
DHL Express Worldwide
SS
I've shipped from multiple countries around the world and have purchased from many online stores in the UK, all of which were less than a third of the cost. When payment was due after being made to pay for repackaging (which was actually very good) the price went up over 20% which was already high. They also charged me for multiple items instead of one, after notifying them about this they said they would change that which the did back to single item but price remained the same.
I will never use them again and recommend you don't either
I will never use them again and recommend you don't either
Hi Shaun,
Thank you for taking the time to share your feedback.
We understand your concerns regarding shipping costs. Since you're shipping perfumes or fragrances, there are additional surcharges applied by DHL. These products are classified as dangerous goods due to their chemical composition, often containing flammable ingredients like alcohol. To ensure safe transportation, strict regulations are in place, and surcharges are applied when shipping such items with DHL. For more details, you can check the list of surcharges on the DHL website http://www.dhl.co.uk/en/express/shipping/shipping_advice/surcharges.html.
Since you're shipping to Australia, we also need to charge the 10% GST (Goods and Services Tax). This applies to all goods valued at $1000 AUD or less, as well as on the shipping service itself. For goods over $1000, GST is charged upon import. If you're a registered Australian business with GST approval, you can add your account details to your Forward2me profile to avoid being charged for GST on shipping.
We hope this clears things up!
Many thanks,
Forward2me
Thank you for taking the time to share your feedback.
We understand your concerns regarding shipping costs. Since you're shipping perfumes or fragrances, there are additional surcharges applied by DHL. These products are classified as dangerous goods due to their chemical composition, often containing flammable ingredients like alcohol. To ensure safe transportation, strict regulations are in place, and surcharges are applied when shipping such items with DHL. For more details, you can check the list of surcharges on the DHL website http://www.dhl.co.uk/en/express/shipping/shipping_advice/surcharges.html.
Since you're shipping to Australia, we also need to charge the 10% GST (Goods and Services Tax). This applies to all goods valued at $1000 AUD or less, as well as on the shipping service itself. For goods over $1000, GST is charged upon import. If you're a registered Australian business with GST approval, you can add your account details to your Forward2me profile to avoid being charged for GST on shipping.
We hope this clears things up!
Many thanks,
Forward2me
Unverified Customer
04 September 2024
Unknown Shipment Details
Needed a specific Adidas product that was only available in the UK and Adidas would not ship this item to the USA. Forward2me UK was perfect throughout all the easy steps to procure my items and Regilyn was especially helpful with all my questions. Will definitely use their service again in the future.
Many thanks for the 5 star review for Regilyn❤️
Unverified Customer
01 September 2024
Unknown Shipment Details
There were a few things I didn't understand and when I asked questions they were answered very thoroughly.
Thanks to Julie for responding!
Thanks to Julie for responding!
Unverified Customer
31 August 2024
Unknown Shipment Details
Joyce was great, provided step by step instructions for my query, resolved in a matter of minutes.
Great service.
Great service.
Petr H
31 August 2024
UPS Standard Single
PH
I had to pay the delivery on your website. And I had to pay while it arrived
Unverified Customer
30 August 2024
Unknown Shipment Details
I have a good experience with this company. Amazing support, good and quick comunication. Package arrived in good conditions (U.S). My support buddy was Joyce.