Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
05 September 2024
Unknown Shipment Details
Do not make business with this company, they will screw you over just like they did with me, they are so retarded they displayed the shipping cost on the invoice, now I have to pay double what I was planning to, in taxes, asked for help and their good for nothing staff didn't do anything to help me, talk about being useless. I hope this company goes bankrupt.
Shaun S
05 September 2024
DHL Express Worldwide
SS
I've shipped from multiple countries around the world and have purchased from many online stores in the UK, all of which were less than a third of the cost. When payment was due after being made to pay for repackaging (which was actually very good) the price went up over 20% which was already high. They also charged me for multiple items instead of one, after notifying them about this they said they would change that which the did back to single item but price remained the same.
I will never use them again and recommend you don't either
I will never use them again and recommend you don't either
Hi Shaun,
Thank you for taking the time to share your feedback.
We understand your concerns regarding shipping costs. Since you're shipping perfumes or fragrances, there are additional surcharges applied by DHL. These products are classified as dangerous goods due to their chemical composition, often containing flammable ingredients like alcohol. To ensure safe transportation, strict regulations are in place, and surcharges are applied when shipping such items with DHL. For more details, you can check the list of surcharges on the DHL website http://www.dhl.co.uk/en/express/shipping/shipping_advice/surcharges.html.
Since you're shipping to Australia, we also need to charge the 10% GST (Goods and Services Tax). This applies to all goods valued at $1000 AUD or less, as well as on the shipping service itself. For goods over $1000, GST is charged upon import. If you're a registered Australian business with GST approval, you can add your account details to your Forward2me profile to avoid being charged for GST on shipping.
We hope this clears things up!
Many thanks,
Forward2me
Thank you for taking the time to share your feedback.
We understand your concerns regarding shipping costs. Since you're shipping perfumes or fragrances, there are additional surcharges applied by DHL. These products are classified as dangerous goods due to their chemical composition, often containing flammable ingredients like alcohol. To ensure safe transportation, strict regulations are in place, and surcharges are applied when shipping such items with DHL. For more details, you can check the list of surcharges on the DHL website http://www.dhl.co.uk/en/express/shipping/shipping_advice/surcharges.html.
Since you're shipping to Australia, we also need to charge the 10% GST (Goods and Services Tax). This applies to all goods valued at $1000 AUD or less, as well as on the shipping service itself. For goods over $1000, GST is charged upon import. If you're a registered Australian business with GST approval, you can add your account details to your Forward2me profile to avoid being charged for GST on shipping.
We hope this clears things up!
Many thanks,
Forward2me
Unverified Customer
04 September 2024
Unknown Shipment Details
Needed a specific Adidas product that was only available in the UK and Adidas would not ship this item to the USA. Forward2me UK was perfect throughout all the easy steps to procure my items and Regilyn was especially helpful with all my questions. Will definitely use their service again in the future.
Many thanks for the 5 star review for Regilyn❤️
B.V.
04 September 2024
DHL Express Worldwide
B
Package was received quickly when shipped to the UK address--they repackaged and shipped out to me quickly, too!
Many thanks for the 5 star review. 😊
Unverified Customer
04 September 2024
Unknown Shipment Details
I HAD A VERY POSITIVE EXPERIENCE WITH THE AGENT NICA FROM FORWARD2ME.COM
I RECEIVED A FAST AND PRAISEWORTHY SERVICE!
GIULIANO LO IACONO
I RECEIVED A FAST AND PRAISEWORTHY SERVICE!
GIULIANO LO IACONO
Many thanks for the 5 star review for Nica❤️
Adrian Hales
03 September 2024
UPS Standard Single
AH
A simple way to get deliveries to the UK from companies within the EU that don't ship here post Brexit. Quick and easy to use and very efficient with all your customs fees paid before the item is delivered. Useful to be able to 'bundle' orders into one box to reduce costs. Have also used for a package from the USA which was actually quicker than from the EU!
Unverified Customer
02 September 2024
Unknown Shipment Details
Excellent transaction and Excellent communication! Will use again and highly recommended!
Unverified Customer
02 September 2024
Unknown Shipment Details
My second time using Forward2me and im more than happy with the service i received.
The service from the UK warehouse is great from staff working at the warehouse to Joyce and Jane at customer service who kept me updated and was quick to assist when i had any questions.
Thanks for quick and efficient service guys!
The service from the UK warehouse is great from staff working at the warehouse to Joyce and Jane at customer service who kept me updated and was quick to assist when i had any questions.
Thanks for quick and efficient service guys!
Many thanks for the 5 star review for Joyce and Jane ❤️
Unverified Customer
01 September 2024
Unknown Shipment Details
Joyce was a great help. She kindly responded to my request and resolved it quickly. Many thanks to her and the Forward2me UK team!
Many thanks for the 5 star review for Joyce❤️
Unverified Customer
01 September 2024
Unknown Shipment Details
Joyce was great, responsive and helpful
Many thanks for the 5 star review for Joyce❤️
Unverified Customer
01 September 2024
Unknown Shipment Details
There were a few things I didn't understand and when I asked questions they were answered very thoroughly.
Thanks to Julie for responding!
Thanks to Julie for responding!
Unverified Customer
31 August 2024
Unknown Shipment Details
Joyce was great, provided step by step instructions for my query, resolved in a matter of minutes.
Great service.
Great service.
Unverified Customer
31 August 2024
Unknown Shipment Details
Joyce in the Germany warehouse location was very prompt and helpful. Excellent customer service.
Many thanks for the 5 star review for Joyce❤️
Unverified Customer
31 August 2024
Unknown Shipment Details
Tutto liscio come l'olio.
Pacco arrivato nei tempi stabiliti in base al tipo di servizio scelto.
Supporto estremamente disponibile e responsivo.
Sicuramente un servizio altamente consigliato.
Many thanks to Joyce that has my back for every request/doubt.
Pacco arrivato nei tempi stabiliti in base al tipo di servizio scelto.
Supporto estremamente disponibile e responsivo.
Sicuramente un servizio altamente consigliato.
Many thanks to Joyce that has my back for every request/doubt.
Many thanks for the 5 star review for Joyce❤️
Petr H
31 August 2024
UPS Standard Single
PH
I had to pay the delivery on your website. And I had to pay while it arrived
Unverified Customer
31 August 2024
Unknown Shipment Details
I have a good experience with this company. Amazing support, good and quick comunication. Package arrived in good conditions (U.S). My support buddy was Joyce.
Many thanks for the 5 star review for Joyce❤️
Unverified Customer
30 August 2024
Unknown Shipment Details
I have a good experience with this company. Amazing support, good and quick comunication. Package arrived in good conditions (U.S). My support buddy was Joyce.
Unverified Customer
30 August 2024
Unknown Shipment Details
Windy from froward2me was prompt and AMAZING!
Many thanks for the 5 star review for Windy. ❤️
Unverified Customer
30 August 2024
Unknown Shipment Details
Query dealt with quickly, Regilyn very helpful!
Many thanks for the 5 star review for Regilyn❤️
Unverified Customer
30 August 2024
Unknown Shipment Details
Windy was great! Super responsive and found a solution to a problem that emerged with a couple of my deliveries. Thank you!
Many thanks for the 5 star review for Windy. ❤️
Unverified Customer
30 August 2024
Unknown Shipment Details
Joyce ⭐️⭐️⭐️⭐️⭐️
Preston warehouse Great Britain
Preston warehouse Great Britain
Many thanks for the 5 star review for Joyce❤️
Unverified Customer
30 August 2024
Unknown Shipment Details
Best customer care ever!
Many thanks for the 5 star review. 😊
Unverified Customer
30 August 2024
Unknown Shipment Details
I had contact with Joyce. She helped me great and answered all my questions!!
Many thanks for the 5 star review for Joyce❤️
SD
30 August 2024
UPS Standard Single
S
The transport is a lot, minimum 22$ and they also include the price of the amount paid to the carrier in the invoice so you have to pay double tax on it.
There is nowhere mentioned that you must confirm your address with your id. You are only asked to provide that when you encounter your first package and try to ship it. Why you have to confirm it when you basically pay for it to be shipped and declare all the values? you also have to do the border processes yourself and redo the list of items again because it wasn't properly communicated to the first in the first place when you completed it.
For the Japanese warehouse, I have no complaints but for the German one they over-opened all the packages with the motive that is to ensure that you don't have illegal goods to your region. Mate, it came to Europe it was already inspected properly, with an x-ray as it should be done, to ensure nothing illegal for the EU is inside. Even the sealed boxes where opened. You don't even at least get pictures of the package to know if something was missing or damaged when it arrived to them, and I had items missing and didn't know if I should contact them or the other firm to reship it to them and the repay the shipping price :). Also, you have 30 days storage but if you combine a package with 1 day left with another one that has more days left for combine shipping, you now have 1 day left on the combined package. Aaaand if you do this when that package has only a few hours left, which takes a few hours to a day, congrats now you have to pay for extended storage :).
Overall I would only recommend it if you don't have any other alternatives and don't care if some of your goods are missing or seen by someone else and pay a lot of money for subpar delivery.
Update: since privacy doesn't seem to be their concern at all (disclosing names seen on other reviews as well) and the FAQ is considered legally binding to them and is my fault that I read the terms of service and the privacy notice which btw doesn't mention handle of this data.
PS: the blue picture button that is mentioned, only shows the picture that is included in the email that they received a package for you, which is the package sealed with the shipping details on it. So yeah not addressing that a second useless verification can lead to missing items.
There is nowhere mentioned that you must confirm your address with your id. You are only asked to provide that when you encounter your first package and try to ship it. Why you have to confirm it when you basically pay for it to be shipped and declare all the values? you also have to do the border processes yourself and redo the list of items again because it wasn't properly communicated to the first in the first place when you completed it.
For the Japanese warehouse, I have no complaints but for the German one they over-opened all the packages with the motive that is to ensure that you don't have illegal goods to your region. Mate, it came to Europe it was already inspected properly, with an x-ray as it should be done, to ensure nothing illegal for the EU is inside. Even the sealed boxes where opened. You don't even at least get pictures of the package to know if something was missing or damaged when it arrived to them, and I had items missing and didn't know if I should contact them or the other firm to reship it to them and the repay the shipping price :). Also, you have 30 days storage but if you combine a package with 1 day left with another one that has more days left for combine shipping, you now have 1 day left on the combined package. Aaaand if you do this when that package has only a few hours left, which takes a few hours to a day, congrats now you have to pay for extended storage :).
Overall I would only recommend it if you don't have any other alternatives and don't care if some of your goods are missing or seen by someone else and pay a lot of money for subpar delivery.
Update: since privacy doesn't seem to be their concern at all (disclosing names seen on other reviews as well) and the FAQ is considered legally binding to them and is my fault that I read the terms of service and the privacy notice which btw doesn't mention handle of this data.
PS: the blue picture button that is mentioned, only shows the picture that is included in the email that they received a package for you, which is the package sealed with the shipping details on it. So yeah not addressing that a second useless verification can lead to missing items.
Hi SD,
Thank you for sharing your feedback with us. We appreciate all insights, whether positive or negative.
We strive to be clear with our pricing. You can view our rates here: https://www.forward2me.com/pricing/. By calculating the fees in advance, you can avoid any surprises with shipping costs.
Unfortunately, there’s been confusion about whether the shipping price needs to be included on the commercial invoice. Some customers and couriers have conflicting opinions, and it seems to vary by customs office. We allow customers to decide if they want this information included on the invoice.
I’m sorry for any inconvenience with the address verification process. For our Germany warehouse, it's clearly stated on our website that this document is required before shipping. You can find the details in the FAQ section here: Germany Warehouse https://www.forward2me.com/warehouses/germany/
I understand your concern about the inspection of packages. We do this to comply with regulations. Customers can request photos of their packages directly from their account by clicking the blue camera icon in their package inbox.
Due to our limited storage space, we can only provide up to 30 free days of storage for each box we receive.
After the first 30 days of storage, we must charge 0.50p each day, and this is something we must clearly state for our package. 9 Delivery and Storage of the terms of trade:- https://www.forward2me.com/terms-of-trade/
With regards to this review, I believe you have agreed to shown your names, here is the link for Trustpilot. https://support.trustpilot.com/hc/en-us/articles/360000253548-Where-will-my-reviews-be-displayed
We value your feedback and are committed to improving our service based on your experience. If you have any further questions or need assistance with any issues, please don’t hesitate to reach out. We want to ensure that your experience with us meets your expectations.
Many thanks,
Forward2me
Thank you for sharing your feedback with us. We appreciate all insights, whether positive or negative.
We strive to be clear with our pricing. You can view our rates here: https://www.forward2me.com/pricing/. By calculating the fees in advance, you can avoid any surprises with shipping costs.
Unfortunately, there’s been confusion about whether the shipping price needs to be included on the commercial invoice. Some customers and couriers have conflicting opinions, and it seems to vary by customs office. We allow customers to decide if they want this information included on the invoice.
I’m sorry for any inconvenience with the address verification process. For our Germany warehouse, it's clearly stated on our website that this document is required before shipping. You can find the details in the FAQ section here: Germany Warehouse https://www.forward2me.com/warehouses/germany/
I understand your concern about the inspection of packages. We do this to comply with regulations. Customers can request photos of their packages directly from their account by clicking the blue camera icon in their package inbox.
Due to our limited storage space, we can only provide up to 30 free days of storage for each box we receive.
After the first 30 days of storage, we must charge 0.50p each day, and this is something we must clearly state for our package. 9 Delivery and Storage of the terms of trade:- https://www.forward2me.com/terms-of-trade/
With regards to this review, I believe you have agreed to shown your names, here is the link for Trustpilot. https://support.trustpilot.com/hc/en-us/articles/360000253548-Where-will-my-reviews-be-displayed
We value your feedback and are committed to improving our service based on your experience. If you have any further questions or need assistance with any issues, please don’t hesitate to reach out. We want to ensure that your experience with us meets your expectations.
Many thanks,
Forward2me
Unverified Customer
30 August 2024
Unknown Shipment Details
Joyce in the UK warehouse was really helpful and quick to answer questions. I will use forward2me again - great experience!
Unverified Customer
30 August 2024
Unknown Shipment Details
I've been communicating with Joyce through email for a while now and anytime I have a question she is very helpful, kind, and is able to provide clear answers. I really have appreciated help with using forward2me.
Unverified Customer
30 August 2024
Unknown Shipment Details
I had a request concerning a delivery. I was assisted promptly by the customer agent Jane.
Many thanks for the 5 star review for Jane❤️
Christian L
30 August 2024
DHL Express Worldwide
CL
The best service and very fast shipping. Never any trubbel and delivers very good value and service.
Unverified Customer
29 August 2024
Unknown Shipment Details
Nica and Julie were great helping me forwarding my order as quickly as possible from the Delaware warehouse.
Thank you so much! I will definitely use your professional and quick service again in the near future. Package arrived to the UK very quickly too even though I opted for the cheapest shipping option.
Thank you so much! I will definitely use your professional and quick service again in the near future. Package arrived to the UK very quickly too even though I opted for the cheapest shipping option.
Many thanks for the 5 star review for Julie and Nica. ❤️
Unverified Customer
28 August 2024
Unknown Shipment Details
Wonderful website. Very easy to use and professional. I experienced an issue (caused by me) and Jane was very quick to help and rectify the issue.
Many thanks for the 5 star review for Jane❤️
Unverified Customer
28 August 2024
Unknown Shipment Details
Awesome service , thanks ‘Jane’ for looking after my shipment questions
Many thanks for the 5 star review for Jane❤️
Andrew B
28 August 2024
UPS Standard Single
AB
The process worked ordering the item and it was delivered to my Forward2Me address in Germany.
I chose UPS as the courier as they said it would be delivered to my address in England in 3-5 working days. It actually took double that time. It seemed to spend a week in Poland.
I cannot hold Forward2Me responsible for the delay.
I chose UPS as the courier as they said it would be delivered to my address in England in 3-5 working days. It actually took double that time. It seemed to spend a week in Poland.
I cannot hold Forward2Me responsible for the delay.
Chantel M
28 August 2024
DHL Express Worldwide
CM
Now Shop and Ship is no longer working in Bahrain. This forward2me was suggested as another option. It was excellent and quick. Would recommend.
Unverified Customer
27 August 2024
Unknown Shipment Details
Thank you Regilyn
Many thanks for the 5 star review for Regilyn❤️
Unverified Customer
27 August 2024
Unknown Shipment Details
A customer service representative named JANE really helped me resolve my worries regarding my shipment and the payment process. They were quick to respond and very clear and helpful.
Unverified Customer
27 August 2024
Unknown Shipment Details
customer service is so incredibly helpful and responsive, a seller I bought clothes from included some tea in the package (couldn't be shipped internationally) and Nica and Joyce at forward2me's Preston (UK) location gave me the option of having the tea disposed of before having my parcel shipped. Thank you Nica and Joyce, it's much appreciated!
Many thanks for the 5 star review for Nica and Joyce❤️
Mikhail F
26 August 2024
UPS Standard Single
MF
Shipping princes are the best. And the possibility to upload invoices with the parcel makes customns clearing automatic, witthout other communication with customs office.
Unverified Customer
25 August 2024
Unknown Shipment Details
Much thanks for Forward2me UK warehouse team and specifically "JOYCE",
first for giving us this opportunity to buy and to receive desired or needed items when it's impossible with sellers, and to be proactive when we run into issues.
JOYCE communicate at a higher level, smart and solved the problem in record time while there were many cases before me, with a reduced workforce on weekends.
Thanks to the Worldwide best parcel forwarding team, Big thanks for JOYCE.
All the best,
first for giving us this opportunity to buy and to receive desired or needed items when it's impossible with sellers, and to be proactive when we run into issues.
JOYCE communicate at a higher level, smart and solved the problem in record time while there were many cases before me, with a reduced workforce on weekends.
Thanks to the Worldwide best parcel forwarding team, Big thanks for JOYCE.
All the best,
Many thanks for the 5 star review for Joyce❤️
Unverified Customer
24 August 2024
Unknown Shipment Details
Thank you JOYCE
Many thanks for the 5 star review for Joyce❤️
Unverified Customer
24 August 2024
Unknown Shipment Details
I recently used Forward2me for shipping some items from the Germany to the UK, and I couldn't be happier with the service I received. From start to finish, the process was seamless and efficient. The website was easy to navigate, and the pricing was transparent. The package arrived quickly and in perfect condition. Customer service was also excellent - they were responsive and helpful whenever I had a question. I would highly recommend Forward2me to anyone looking for a reliable and trustworthy forwarding service. Thank you for a job well done!
Many thanks for the 5 star review. 😊
Unverified Customer
24 August 2024
Unknown Shipment Details
I’ve been using forward2me for about - year, usually just for things that won’t ship to UK.
Always good service so recently I’ve started using for things that will ship to UK but are cheaper to combine.
I’ve had to contact customer service a few times due to errors by 3rd party couriers (bad labelling) and the speed of response is really good and they have always found my packages, sent me a picture and added it to my “Ready to Ship” list.
I’ve got a big combination order stacking at the moment and have excellent help from Honey in customer service.
Shipping options to UK are many with a good range depending on how fast you want things.
Recommended
Always good service so recently I’ve started using for things that will ship to UK but are cheaper to combine.
I’ve had to contact customer service a few times due to errors by 3rd party couriers (bad labelling) and the speed of response is really good and they have always found my packages, sent me a picture and added it to my “Ready to Ship” list.
I’ve got a big combination order stacking at the moment and have excellent help from Honey in customer service.
Shipping options to UK are many with a good range depending on how fast you want things.
Recommended
Thank you for your continued trust in forward2me! We're delighted to hear that you've had positive experiences with our service, especially when combining shipments for cost efficiency.
Many thanks,
Forward2me
Many thanks,
Forward2me
Unverified Customer
23 August 2024
Unknown Shipment Details
Always use forward2me for my parcel forwarding services, trusted and reliable partner for all my international deliveries, and very helpful & friendly customer service by Nica.
Many thanks for the 5 star review for Nica❤️
Unverified Customer
22 August 2024
Unknown Shipment Details
This is a terrific service, and I'd call out JOYCE from the warehouse team is a terrific team member, ably resolving my questions about delivering my unusual items. 5-star service, all around!
Many thanks for the 5 star review for Joyce❤️
Unverified Customer
22 August 2024
Unknown Shipment Details
Had the opportunity to be helped by Regilyn and it was a pleasure. Very kind and very thorough in her explanations of where to find information and whether or not I was completing the steps properly. Thank you again for all your help!
Many thanks for the 5 star review for Regilyn❤️
Unverified Customer
22 August 2024
Unknown Shipment Details
The issue is that the shipment that arrived to me was a broken perfume.
This perfume is expensive and I paid a large amount for shipping and safety
I deal with you monthly to ship perfumes. This is sad.
I demand compensation for the broken perfume.
This perfume is expensive and I paid a large amount for shipping and safety
I deal with you monthly to ship perfumes. This is sad.
I demand compensation for the broken perfume.
Unverified Customer
22 August 2024
Unknown Shipment Details
Always great service and prompt delivery, thanks to Honey for contacting me and getting my packages in the inbox
Many thanks for the 5 star review for Honey. ❤️
Unverified Customer
22 August 2024
Unknown Shipment Details
Everything worked very well, even my packing was not easy to manage. "JOYCE" from customer service was one of the best agents i every had in this branche. Thanks a lot!
Many thanks for the 5 star review for Joyce❤️
Unverified Customer
22 August 2024
Unknown Shipment Details
My personal shopper Joyce was super lovely. Very patient and super helpful while I was trying to buy some shoes, she made sure the size was correct and helped me make sure my info was all correct. Thank you Joyce
Many thanks for the 5 star review for Joyce❤️
Unverified Customer
21 August 2024
Unknown Shipment Details
I really love the service of forward2me. Tried other providers before and not one was as good as forward2me. They are fast, reliable and always friendly. Lately a package got lost and the amazing US warehouse support team (namely Joyce and Aimee) were very helpful and i got a full refund in the end.
Many thanks for the 5 star review for Joyce and Aimee ❤️
Unverified Customer
21 August 2024
Unknown Shipment Details
We have been forwarding some parcels in the last few months and never had any issues. For the last parcel there was an issue caused by a misunderstanding on our side, but JOYCE from customer services was super helpful in getting it sorted. Can only recommend!
Many thanks for the 5 star review for Joyce❤️