Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
30 July 2024
Unknown Shipment Details
Many thanks for the 5 star review for Jane❤️
Unverified Customer
29 July 2024
Unknown Shipment Details
All when smooth and I received my package 2 days earlier.
Thanks to @Ewa, Joyce, Aimee, and Nica.
Greets from Zagreb.
Thanks to @Ewa, Joyce, Aimee, and Nica.
Greets from Zagreb.
Thank you for your feedback! We're delighted to hear that everything went smoothly and that you received your package ahead of schedule. It's wonderful to know that Ewa, Joyce, Aimee, and Nica could assist you. Greetings from all of us, and we look forward to serving you again soon!
Many thanks,
Forward2me
Many thanks,
Forward2me
Unverified Customer
29 July 2024
Unknown Shipment Details
I was skeptical at first, but the reviews are genuine and it’s all good! So happy with this forwaring service!!! I ordered something from the US to Germany, and then let it ship from there to Belgium
Customer service is very responsive too. I was helped by Jane.
Customer service is very responsive too. I was helped by Jane.
Thank you so much for your feedback! It's great to know that our customer service team was able to assist you effectively. We're glad we could help with your shipment from the US to Germany and then to Belgium. If you need anything else, feel free to reach out. Thanks for recommending us!
Many thanks,
Forward2me
Many thanks,
Forward2me
Unverified Customer
29 July 2024
Unknown Shipment Details
EDIT:
After an initially disappointing experience, Forward2Me did follow through and make things right, which I appreciate.
The original issue was not their fault, as I always maintained. My initial frustration was to do with their slow support at the beginning, and feeling like I was caught out with no recourse or resolution offered. I appreciate that they acknowledged this and appear to have taken my feedback on board.
After an initially disappointing experience, Forward2Me did follow through and make things right, which I appreciate.
The original issue was not their fault, as I always maintained. My initial frustration was to do with their slow support at the beginning, and feeling like I was caught out with no recourse or resolution offered. I appreciate that they acknowledged this and appear to have taken my feedback on board.
Hi Sam,
Thank you for sharing your feedback with us. We are sincerely sorry for the initial frustration you experienced with our support.
We appreciate your understanding that the original issue was beyond our control. We are pleased that our follow-up efforts helped to resolve your concerns and meet your expectations.
Rest assured, we have taken your feedback seriously and are committed to improving our service. Thank you for giving us the opportunity to make things right.
Many thanks,
Forward2me
Thank you for sharing your feedback with us. We are sincerely sorry for the initial frustration you experienced with our support.
We appreciate your understanding that the original issue was beyond our control. We are pleased that our follow-up efforts helped to resolve your concerns and meet your expectations.
Rest assured, we have taken your feedback seriously and are committed to improving our service. Thank you for giving us the opportunity to make things right.
Many thanks,
Forward2me
Unverified Customer
29 July 2024
Unknown Shipment Details
Greate experience with forward2me and specially Julie esily solved my issue
Many thanks for the 5 star review for Julie❤️
Chila
29 July 2024
UPS Express Saver
C
Perfekt Service Thank you very much
Many thanks for the 5 star review. 😊
Katerina Novakova
28 July 2024
UPS Standard Single
KN
Used the German warehouse and everything went smoothly and quick. Will be using again
Many thanks for the 5 star review. 😊
Unverified Customer
28 July 2024
Unknown Shipment Details
Excellent reliable service
Many thanks for the 5 star review. 😊
Gaurav Chawla
27 July 2024
UPS Standard Single
GC
Good Communication
Many thanks for the 5 star review. 😊
Unverified Customer
27 July 2024
Unknown Shipment Details
NIKA from the UK warehouse provided me with a quick response. She was extremely helpful to me. Kat is also extremely helpful. Both always come back with answers and solutions. I enjoy using this company because of NICA and Kat's excellent customer service.
Thank you for your feedback! I'm glad to hear that Nica and Kat have been so helpful and responsive. It's wonderful to know that their excellent customer service is making a positive impact on your experience with us. We'll make sure to pass along your kind words to them.
Many thanks,
Forward2me
Unverified Customer
26 July 2024
Unknown Shipment Details
Excellent customer service by Regilyn and Jane!
Many thanks for the 5 star review for Jane and Regilyn❤️
Unverified Customer
26 July 2024
Unknown Shipment Details
Zeer goede forwarding service. Pakket wordt bij aankomst snel verwerkt en er zijn veel opties om te verzenden. Customer service is ook vriendelijk en snel.
Many thanks for the 5 star review. 😊
Unverified Customer
26 July 2024
Unknown Shipment Details
I bought a Blu-Ray from Crunchyroll in the US and had it forwarded to me in germany.
After they received my package from Crunchyroll, they took just 1-2 days to process and send it to me via UPS.
Customs was no issue as well. They put the invoice with all important information in a plastic bag on the outside of the package
After they received my package from Crunchyroll, they took just 1-2 days to process and send it to me via UPS.
Customs was no issue as well. They put the invoice with all important information in a plastic bag on the outside of the package
Thank you for your feedback! We're glad to hear that your Blu-Ray from Crunchyroll was processed and forwarded to you quickly and that customs was smooth. It's great to know that the invoice was well-handled and placed securely on the package. If you have any more needs or questions, feel free to reach out!
Unverified Customer
26 July 2024
Unknown Shipment Details
I had a fantastic experience using forward2me. Nica was particularly helpful in resolving a problem I encountered with my shipment in Japan. Her responsiveness and expertise made all the difference.
Many thanks for the 5 star review for Nica❤️
Unverified Customer
25 July 2024
Unknown Shipment Details
Nica responded to my question promptly
Many thanks for the 5 star review for Nica❤️
Unverified Customer
25 July 2024
Unknown Shipment Details
I had issues with adding my package value and reached out to Customer support and got in touch with Kat. She was very helpful, solved my issue and also provided me with additional resources. 10/10!
Many thanks for the 5 star review for Kat❤️
Unverified Customer
24 July 2024
Unknown Shipment Details
Jane was a fantastic help! Super speedy reply on whatsapp and very friendly! Thanks!
Many thanks for the 5 star review for Jane❤️
Unverified Customer
24 July 2024
Unknown Shipment Details
Jane was amazing!! Very helpful and efficient. She resolved my issue in no time.
Many thanks for the 5 star review for Jane❤️
Unverified Customer
24 July 2024
Unknown Shipment Details
Ho ricevuto un pacco per un altro voglio il rimborso sono truffatori
Hi Marco,
Thanks for the feedback.
We want to assure you that we take your concerns seriously. We attempted to locate your account using the provided name but were unable to do so and we cannot locate customer with account email and phone number supplied.
In order to help please email us and supply the tracking and shipment reference the goods shipped with us.
Please email us at info@forward2me.com attention to "Aimee”.
Many thanks!
Thanks for the feedback.
We want to assure you that we take your concerns seriously. We attempted to locate your account using the provided name but were unable to do so and we cannot locate customer with account email and phone number supplied.
In order to help please email us and supply the tracking and shipment reference the goods shipped with us.
Please email us at info@forward2me.com attention to "Aimee”.
Many thanks!
Unverified Customer
24 July 2024
Unknown Shipment Details
The support team was very attentive, competent and friendly. The answers were quick and precise. I recommend it! Thank you to Jane who was always available!
Many thanks for the 5 star review for Jane❤️
Unverified Customer
24 July 2024
Unknown Shipment Details
Great service very helpful staff
Many thanks for the 5 star review. 😊
Unverified Customer
24 July 2024
Unknown Shipment Details
I HAD A GREAT EXPERIENCE WITH THE AGENT NICA FROM FORWARD2ME!
Many thanks for the 5 star review for Nica❤️
Unverified Customer
23 July 2024
Unknown Shipment Details
good price, great customer service, fast package delivery
We're glad to hear that you were pleased with our pricing, customer service, and fast package delivery. If you have any more needs or questions, we're here to help!
Thanks for choosing Forward2me!
Thanks for choosing Forward2me!
Kaycee O'Connor
23 July 2024
FedEx Connect Plus
KO
The repackaging that I requested to combine the packages did not happen and things were not packaged well so my items arrived damaged.
Update: Customer service refunded my shipping fees and took great care of me, they were very communicative. Will do business with them again.
Update: Customer service refunded my shipping fees and took great care of me, they were very communicative. Will do business with them again.
Hi Kaycee,
Thanks for the feedback.
We would like to investigate the issue how the damage was done.
Please contact us at info@forward2me.com.
Please provide the following information:
Photograph of the damaged item
Photograph of any external damage to the box
Photograph of the external box showing the shipping label
Photograph of internal packaging
Proof of purchase or invoice for goods purchased, showing the value of the goods.
Many thanks,
Forward2me
Thanks for the feedback.
We would like to investigate the issue how the damage was done.
Please contact us at info@forward2me.com.
Please provide the following information:
Photograph of the damaged item
Photograph of any external damage to the box
Photograph of the external box showing the shipping label
Photograph of internal packaging
Proof of purchase or invoice for goods purchased, showing the value of the goods.
Many thanks,
Forward2me
Unverified Customer
22 July 2024
Unknown Shipment Details
My parcel arrived at the warehouse without my account number due to the vendor's negligence. Jane was able to assign my parcel to my account and report back to me very quickly and efficiently.
Many thanks for the 5 star review for Jane❤️
Unverified Customer
22 July 2024
Unknown Shipment Details
Special Request
I needed a special request for a purchase inside the UK prior to it being sent out to Canada. Kat in the warehouse team was very accommodating and successfully helped me with my request. This was outside the scope of their normal service so I greatly appreciate her help in making it happen.
I needed a special request for a purchase inside the UK prior to it being sent out to Canada. Kat in the warehouse team was very accommodating and successfully helped me with my request. This was outside the scope of their normal service so I greatly appreciate her help in making it happen.
Many thanks for the 5 star review for Kat❤️
Unverified Customer
22 July 2024
Unknown Shipment Details
I was helped by Nica and she was great help. Nice, patient, helpful Should change her name in for Tripple A support into NicAAA
Many thanks for the 5 star review for Nica❤️
Unverified Customer
21 July 2024
Unknown Shipment Details
Kat from UK location is always fantastic. Kat always gets back to me quickly with the correct solution. Kat, seems to be working all the time, but always sees my problem to the end. Thanks Kat,really makes it so easy to work with Forward2me
Many thanks for the 5 star review for Kat❤️
Unverified Customer
20 July 2024
Unknown Shipment Details
Great service, works perfectly and never had a single issue, also customer service - especially Joyce - is top of the pops! -Stefanie
Many thanks for the 5 star review for Joyce❤️
Unverified Customer
20 July 2024
Unknown Shipment Details
I'm a new italian customer with an address in Wilmington and I had some question about shipping services so I've contacted Forward2me customer care. I was helped by Julie who handled my questions with competence and care!
Many thanks for the 5 star review for Julie❤️
Unverified Customer
20 July 2024
Unknown Shipment Details
Primeira utilização e recomendo
Excelente suporte da KAT e organização das encomendas no Warehouse Wilmington USA.
A espera de receber 3 encomendas para Angola, atualizo para 5 estrelas tão logo receber.
Excelente suporte da KAT e organização das encomendas no Warehouse Wilmington USA.
A espera de receber 3 encomendas para Angola, atualizo para 5 estrelas tão logo receber.
Many thanks for the 4 star review. 😊
Unverified Customer
19 July 2024
Unknown Shipment Details
Good service very fast. Only issue could be processing takes too long and they have to open the parcels to make sure it’s legal to send which is not necessary.
They added a new invoice feature, which I would’ve assumed would stop them from opening parcels so it’s very hard to send valuable goods, but luckily if something goes missing, at least they can be blamed as they are opening the parcels but I do think they should be an option where parcels don’t have to be opened and as soon as they hit the first scan you can have them shipped off that way you can have them shipped off in the same day as them arriving rather than going through two different stages which is very inconvenient and it’s none of these people business. This is what’s in the parcel, if I give them an invoice on the website that should be enough, they should just have an x-ray scanner so that it avoids the possibility of parcels being opened. Come on opening parcels is a very silly option. Just get an x-ray scanner how they have at the airport enough. There were already services out there that do this and it’s so much more convenient. I’m hoping very soon they will implement this.
They added a new invoice feature, which I would’ve assumed would stop them from opening parcels so it’s very hard to send valuable goods, but luckily if something goes missing, at least they can be blamed as they are opening the parcels but I do think they should be an option where parcels don’t have to be opened and as soon as they hit the first scan you can have them shipped off that way you can have them shipped off in the same day as them arriving rather than going through two different stages which is very inconvenient and it’s none of these people business. This is what’s in the parcel, if I give them an invoice on the website that should be enough, they should just have an x-ray scanner so that it avoids the possibility of parcels being opened. Come on opening parcels is a very silly option. Just get an x-ray scanner how they have at the airport enough. There were already services out there that do this and it’s so much more convenient. I’m hoping very soon they will implement this.
Thanks for the recognition of the invoice work and your thoughts regarding opening of packages.
We are working hard to make it faster but we will need to continue to open packages even when we reach a state of refinement in our software and processes later this year. This is true for any company in our industry where the directors wish to stay out of jail. Some operators are very close to the wind - you might like to read about one of our competitors who made the Wall Street Journal just last month:
https://www.wsj.com/articles/u-s-bans-exports-by-oregon-freight-forwarder-in-warning-shot-to-industry-5a521db3
You will note that all customer packages are frozen at their warehouse by order of Homeland Security.
The parcel forwarder is the exporter of record - that means responsibility for the contents of the package - accurate descriptions, values, prohibited items etc. With an x-ray it is extremely easy to spot a gun or something of that nature. What an x-ray will not identify is illegal drugs, prescription drugs, restricted items (certain coffees are banned in some countries), religious statues (banned in some countries), animal products, clothing made from endangered species etc. We receive thousands of packages and the list of things to check is huge.
You will note that the courier is not the exporter of record - and that is why DHL, FedEx etc are not opening all packages - the legal responsibility is with the shipper, not the courier.
If you provide the invoice it allows us to validate contents rather than describe them - this is much faster but we must still see the goods. It's an unfortunate fact but criminals are extremely sophisticated - just because a package arrived in an Amazon box does not mean it came from Amazon or that the contents are the items on the invoice in question.
Shipping high value items is not an issue. We are packaging experts and dispatch many individual shipments worth thousands of dollars each every day. It is actually better to have us open these and validate that they are in good shape and packaged well before sending them internationally. The last thing anyone wants to do is open a $5,000 vase that is damaged but already paid duty. We avoid that by checking contents and professionally packaging.
We appreciate all feedback and if you have further thoughts on improvements then please do contact us on info@forward2me.com
We are working hard to make it faster but we will need to continue to open packages even when we reach a state of refinement in our software and processes later this year. This is true for any company in our industry where the directors wish to stay out of jail. Some operators are very close to the wind - you might like to read about one of our competitors who made the Wall Street Journal just last month:
https://www.wsj.com/articles/u-s-bans-exports-by-oregon-freight-forwarder-in-warning-shot-to-industry-5a521db3
You will note that all customer packages are frozen at their warehouse by order of Homeland Security.
The parcel forwarder is the exporter of record - that means responsibility for the contents of the package - accurate descriptions, values, prohibited items etc. With an x-ray it is extremely easy to spot a gun or something of that nature. What an x-ray will not identify is illegal drugs, prescription drugs, restricted items (certain coffees are banned in some countries), religious statues (banned in some countries), animal products, clothing made from endangered species etc. We receive thousands of packages and the list of things to check is huge.
You will note that the courier is not the exporter of record - and that is why DHL, FedEx etc are not opening all packages - the legal responsibility is with the shipper, not the courier.
If you provide the invoice it allows us to validate contents rather than describe them - this is much faster but we must still see the goods. It's an unfortunate fact but criminals are extremely sophisticated - just because a package arrived in an Amazon box does not mean it came from Amazon or that the contents are the items on the invoice in question.
Shipping high value items is not an issue. We are packaging experts and dispatch many individual shipments worth thousands of dollars each every day. It is actually better to have us open these and validate that they are in good shape and packaged well before sending them internationally. The last thing anyone wants to do is open a $5,000 vase that is damaged but already paid duty. We avoid that by checking contents and professionally packaging.
We appreciate all feedback and if you have further thoughts on improvements then please do contact us on info@forward2me.com
Unverified Customer
18 July 2024
Unknown Shipment Details
Fast and efficient delivery, excellent communication and follow up.
Jane from Customer Experience was absolutely outstanding in her attention to detail, friendliness.
Jane from Customer Experience was absolutely outstanding in her attention to detail, friendliness.
Many thanks for the 5 star review for Jane❤️
Unverified Customer
18 July 2024
Unknown Shipment Details
With the help of KAT, of York House, what had been a complicated issue, in the end turned out to my full satisfaction. Thank you!
Many thanks for the 5 star review for Kat❤️
Unverified Customer
17 July 2024
Unknown Shipment Details
Again, in a recent interaction with Forward 2 me, the company kept up the good work and showed genuine interest to please a long-term customer upon a sudden payment doubt. This being said, I totally recommend F2me as the BEST forwarding company available... AGAIN!
I would like, HOWEVER, to point out a small detail that I consider less positive for a company that is growing bigger by the minute: the recent increasement of the packages consolidation from 2£ to 3£. If it's true that competitors in the same business can't beat F2Me in terms of overall quality/satisfaction, it is also true that they can offer better consolidation prices and, in a few cases, a more flexible storage time.
Just wanted to emphasize this because I believe F2Me is more than able to find a way to be more competitive (or at least, as competitive) as their "rivals" and, by fine-tunning the recent price raising of the packages consolidation, I am sure the company will be making their business a lot more steadier and customers even more satisfied!
In the end, I'd like to thank Jane (UK) for all her help and availability in this last interaction of mine.
I would like, HOWEVER, to point out a small detail that I consider less positive for a company that is growing bigger by the minute: the recent increasement of the packages consolidation from 2£ to 3£. If it's true that competitors in the same business can't beat F2Me in terms of overall quality/satisfaction, it is also true that they can offer better consolidation prices and, in a few cases, a more flexible storage time.
Just wanted to emphasize this because I believe F2Me is more than able to find a way to be more competitive (or at least, as competitive) as their "rivals" and, by fine-tunning the recent price raising of the packages consolidation, I am sure the company will be making their business a lot more steadier and customers even more satisfied!
In the end, I'd like to thank Jane (UK) for all her help and availability in this last interaction of mine.
Hi Paulo,
Thank you for your feedback and for considering Forward2Me as the best forwarding company. We are delighted to hear about your positive experience and your recommendation. Your satisfaction as a long-term customer is extremely important to us.
We appreciate your recognition of our efforts to resolve your recent payment concern and your kind words about our overall service quality. Jane from our UK team will be thrilled to hear your praise.
Regarding the recent increase in the package consolidation fee from £2 to £3, we understand your concern. Our goal is always to provide the best value while maintaining high service standards.
Many thanks,
Forward2me
Thank you for your feedback and for considering Forward2Me as the best forwarding company. We are delighted to hear about your positive experience and your recommendation. Your satisfaction as a long-term customer is extremely important to us.
We appreciate your recognition of our efforts to resolve your recent payment concern and your kind words about our overall service quality. Jane from our UK team will be thrilled to hear your praise.
Regarding the recent increase in the package consolidation fee from £2 to £3, we understand your concern. Our goal is always to provide the best value while maintaining high service standards.
Many thanks,
Forward2me
George Economides
17 July 2024
DHL Express Worldwide
GE
Absolutely everything was as described. Amazing!!!
We're delighted to hear that everything met your expectations. If you need any further assistance or have any questions in the future, don't hesitate to reach out.
Thanks for choosing Forward2me!
Thanks for choosing Forward2me!
Unverified Customer
17 July 2024
Unknown Shipment Details
Prompt and excellent service from Regilyn at my.forward.2me
Many thanks for the 5 star review for Regilyn❤️
Unverified Customer
17 July 2024
Unknown Shipment Details
This was the first time I used a Parcel Forwarding service to send my package to me indirectly from the UK. At first I was a bit suspicious of it, because there were a number of negative reviews. But other companies had that too. Forward2me seemed the best to me and that is why I chose them. At first I didn't understand how addressing worked in the UK, but the step-by-step plan on their website made it work. I also didn't understand how the website worked and with Jane's help I succeeded. And a few days later the package arrived at their UK location.
After the package was inspected and ready to send to me. I got the price tag. I was shocked by that at the time. Because the shipping costs were just as expensive as the contents. So I emailed support again and with Joyce's help I was able to use their cheaper shipping service through her. This was much better and so I took it.
A few days later the package arrived in the Netherlands. And while I had actually hoped that it would all be included with the shipping costs, I also had to pay import duties and VAT. But I finally received the package. Because of all those shipping and import costs, I wonder why a package from the UK costs so much, while a package from China has no shipping and import costs. It's as if they don't want us to have packages delivered from the UK. But that's another question.
My experience with Forward2me was pleasant and they were very helpful. I don't think I would need it that often and with all the extra costs I'm not sure I'll do it again for a small package. But if I need it again. Then I'll probably go for Forward2me again.
After the package was inspected and ready to send to me. I got the price tag. I was shocked by that at the time. Because the shipping costs were just as expensive as the contents. So I emailed support again and with Joyce's help I was able to use their cheaper shipping service through her. This was much better and so I took it.
A few days later the package arrived in the Netherlands. And while I had actually hoped that it would all be included with the shipping costs, I also had to pay import duties and VAT. But I finally received the package. Because of all those shipping and import costs, I wonder why a package from the UK costs so much, while a package from China has no shipping and import costs. It's as if they don't want us to have packages delivered from the UK. But that's another question.
My experience with Forward2me was pleasant and they were very helpful. I don't think I would need it that often and with all the extra costs I'm not sure I'll do it again for a small package. But if I need it again. Then I'll probably go for Forward2me again.
Hi MNP,
Thank you for your feedback! We're glad to hear that you found our transfer system and support helpful. We're pleased that Jane and Joyce were able to assist you with understanding the process and finding a more affordable shipping option.
We understand your concerns regarding the costs associated with shipping and import duties. Shipping costs can vary significantly depending on the origin and destination, as well as the chosen shipping method and customs regulations.
At present, we offer the option to ship delivery duty paid exclusively through DHL, and customers can select this option directly from their account. So youu dont need to worry from any duties and taxes arrived at the destination country.
Your experience and observations are valuable to us, and we will take them into account as we strive to improve our services. If you ever need assistance again, we're here to help.
Many thanks,
Forward2me
Thank you for your feedback! We're glad to hear that you found our transfer system and support helpful. We're pleased that Jane and Joyce were able to assist you with understanding the process and finding a more affordable shipping option.
We understand your concerns regarding the costs associated with shipping and import duties. Shipping costs can vary significantly depending on the origin and destination, as well as the chosen shipping method and customs regulations.
At present, we offer the option to ship delivery duty paid exclusively through DHL, and customers can select this option directly from their account. So youu dont need to worry from any duties and taxes arrived at the destination country.
Your experience and observations are valuable to us, and we will take them into account as we strive to improve our services. If you ever need assistance again, we're here to help.
Many thanks,
Forward2me
Unverified Customer
17 July 2024
Unknown Shipment Details
Nica was super helpfull !
there was something on hold, due to import costs --> USA to germany .
And she helped me super quick & cleared everything as soon as she could.
Good service !
there was something on hold, due to import costs --> USA to germany .
And she helped me super quick & cleared everything as soon as she could.
Good service !
Many thanks for the 5 star review for Nica❤️
Unverified Customer
17 July 2024
Unknown Shipment Details
Efficient, reliable, and professional. Forward2Me delivered my package safely and on time. Highly recommended. Special thanks to Nica at the USA warehouse for helping so much.
Many thanks for the 5 star review for Nica❤️
Unverified Customer
17 July 2024
Unknown Shipment Details
This is by far the best forwarding company out there. I use it on a regular for forwarding items from UK and US. Highly recommended. They have an amazing and very responsive customer service as well. Recently had an issue shipping some items from their Wilmington, Delaware warehouse. Some items were being labeled ad dangerous and i would have had to return it Joyce and Aimee went above and beyond to help. They found the safety data sheet of the items and established that they were not in-fact dangerous and was safe to ship. They were with me every step of the way. And that is the difference between forward2me and other forwarding companies. You guys are doing great work! 🙏🏾
Thank you so much for your wonderful feedback!
We're happy to hear that you consider us the best forwarding company and that you regularly use our services for forwarding items from the UK and US.
We're glad Joyce and Aimee could verify the safety of your items and ensure they could be shipped safely.
Thank you for your continued support and for recommending us!
Warm regards,
Forward2me
We're happy to hear that you consider us the best forwarding company and that you regularly use our services for forwarding items from the UK and US.
We're glad Joyce and Aimee could verify the safety of your items and ensure they could be shipped safely.
Thank you for your continued support and for recommending us!
Warm regards,
Forward2me
Unverified Customer
17 July 2024
Unknown Shipment Details
It's was great to communicate with KAT. as she helpful on guiding, checking the address and answering questions rapidly.
Keep it up.
Keep it up.
Many thanks for the 5 star review for Kat❤️
Unverified Customer
17 July 2024
Unknown Shipment Details
Great forwader and with the help from Nica i can get and know how it works to ship my item to my place. Thank you
Many thanks for the 5 star review for Nica❤️
Unverified Customer
16 July 2024
Unknown Shipment Details
Their customer support was top notch. Jane was quick to anwer any questions i had and their processes are transparent.
My parcel had items that cant be shipped. So i cntacted customer service about this and Jane had an answer to all my questions and options to deal with the items.
On the other hand, while i was still using MY US and i had items that cant be shipped, all their customer service did was repeat that same few lines "We will review and get back to you" "Our team advised this this this" but not provide any actual helpful solution
By no means am i writing this as a bad review for MY US, thatll be done soon, but just a comparison on my experiences and how forward2me is doing a superb job.
Not to mention their website's user interface is very easy to navigate and information is laid out nicely.
For example, when i received packages, the tracking numbers were all clearly visible on their webste. This made is very convenient for me to track what items have arrived. But when using MY US, very often they did not input the correct tracking number. Alot of times, it was random numbers and letters, if not there was no tracking number or sender details at all. Just "Your parcel has arrived." What parcel??? from Where????? This made it a real pain to track parcels to be shippedunder MY US, But forward2me has made this process such a breeze
Another thing that i appreciate was the speed of service. almost always, when the tracking details from the courier shows that my parcel is delivered, i will receive a notification from forward2me that a parcel has arrived. But when using MY US, it usually takes 2-3 days for the parcel to be updated in their system after the courier has notified that the parcel has been delivered. Again this really helps with tracking which of my parcels are where
Lastly, they have a great selection of couriers to choose from when shipping parcels sending items out from their warehouse. Their prices are affordable as well.
All these to say i think forward2me is a superb courier and honestly God sent. they definitely deserve all the good reviews that they have and PLEASE never use MY US
My parcel had items that cant be shipped. So i cntacted customer service about this and Jane had an answer to all my questions and options to deal with the items.
On the other hand, while i was still using MY US and i had items that cant be shipped, all their customer service did was repeat that same few lines "We will review and get back to you" "Our team advised this this this" but not provide any actual helpful solution
By no means am i writing this as a bad review for MY US, thatll be done soon, but just a comparison on my experiences and how forward2me is doing a superb job.
Not to mention their website's user interface is very easy to navigate and information is laid out nicely.
For example, when i received packages, the tracking numbers were all clearly visible on their webste. This made is very convenient for me to track what items have arrived. But when using MY US, very often they did not input the correct tracking number. Alot of times, it was random numbers and letters, if not there was no tracking number or sender details at all. Just "Your parcel has arrived." What parcel??? from Where????? This made it a real pain to track parcels to be shippedunder MY US, But forward2me has made this process such a breeze
Another thing that i appreciate was the speed of service. almost always, when the tracking details from the courier shows that my parcel is delivered, i will receive a notification from forward2me that a parcel has arrived. But when using MY US, it usually takes 2-3 days for the parcel to be updated in their system after the courier has notified that the parcel has been delivered. Again this really helps with tracking which of my parcels are where
Lastly, they have a great selection of couriers to choose from when shipping parcels sending items out from their warehouse. Their prices are affordable as well.
All these to say i think forward2me is a superb courier and honestly God sent. they definitely deserve all the good reviews that they have and PLEASE never use MY US
Hi Javier,
Thank you for your detailed feedback!
We're glad that Jane was able to provide clear answers and options for handling your restricted items.
It's fantastic to hear that you find our website user-friendly and that the tracking information is clear and accurate. We understand the frustration of missing or incorrect tracking details, and we're pleased that our system has made tracking your parcels a breeze.
Thank you for choosing forward2me and for your kind words.
Forward2me
Thank you for your detailed feedback!
We're glad that Jane was able to provide clear answers and options for handling your restricted items.
It's fantastic to hear that you find our website user-friendly and that the tracking information is clear and accurate. We understand the frustration of missing or incorrect tracking details, and we're pleased that our system has made tracking your parcels a breeze.
Thank you for choosing forward2me and for your kind words.
Forward2me
Emma Jonckheere
15 July 2024
DHL Express Worldwide
EJ
Excellent process from delivery items to my storage address and efficient delivery to my destination address
We're glad to hear that you found our process excellent and efficient, from delivering items to your storage address to the final delivery at your destination. If you need any further assistance, please feel free to reach out.
Thanks for choosing Forward2me!
Thanks for choosing Forward2me!
Unverified Customer
15 July 2024
Unknown Shipment Details
Thank you Nica for your help and follow up! I have used the USA warehouse and it was a great experience.
Many thanks for the 5 star review for Nica❤️
Unverified Customer
13 July 2024
Unknown Shipment Details
Thank you Joyce!!!! Excellent service and support above and beyond!!
Many thanks for the 5 star review for Joyce❤️
Unverified Customer
12 July 2024
Unknown Shipment Details
Joyce is very helpful! This service is so amazing, to begin. I love music, and hate that some labels or variants are only available by country!
I had some CDs and posters forwarded to me, but had some issues with FedEx removing items from my box. Joyce was able to investigate and fight the issue with them, giving me updates every step of the way and got me a refund ! :)
I had some CDs and posters forwarded to me, but had some issues with FedEx removing items from my box. Joyce was able to investigate and fight the issue with them, giving me updates every step of the way and got me a refund ! :)
Many thanks for the 5 star review for Joyce❤️
Unverified Customer
12 July 2024
Unknown Shipment Details
Forward2me and Regilyn was helpful in sorting my shipment and I am forever grateful
Many thanks for the 5 star review for Regilyn❤️
Unverified Customer
12 July 2024
Unknown Shipment Details
Pretty good and responsive customer service. I wanted to do something that wasn't possible in reality, and they've explained it clearly to me. I've found a different way to do things, and everything went well. Prices are pretty affordable too.
Thank you Julie and Nica <3
Thank you Julie and Nica <3
Many thanks for the 5 star review for Nica and Julie. ❤️
Very friendly and kind:)