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Customer Reviews

Nothing is more important than the trust between us and our customers.  Below you can find recent feedback from real people who have used our parcel forwarding service.  We made this page in order to be transparent about what our customers are saying.  We hope you find it useful!

Filters are defaulted to show Verified Reviews Only because we know these reviews are real.  You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.

forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it.  Every review is shown unedited and in full.

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Based on 15873 reviews
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reviews of forward2me
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Unknown Country
Unknown Shipment Details
My 1st time using this company was a mixed experience. Here are my lessons learned:

1. Make sure you begin the repacking option early- there were over 400 packages in queue,and it took a couple days. You may run into unexpected storage fees waiting for the repacking if you are already nearly at 30 days.

2. If part of a shipment arrives broken, you won’t be able to add this to the rest of your packages. The broken mug was not their fault, but it resulted in this shipment being in some sort of untouchable limbo. Several times I asked for a broken mug to be tossed, and the intact mug to be moved into the “ready” section and added to my entire shipment. When they did move it from the “review” section to “ready” section, it was now packed separately and I wasn’t allowed to add it as part of the reboxing of all my packages.

I would have had to pay an extra £40 to £50 to ship this one mug! Very strange since my reboxing of 11 packages, including several other mugs and many puzzles, only cost £26 to ship. Sadly I had to dispose of this mug to avoid the incredible shipping fees.

If everything goes smoothly, it’s a great online system that keeps you updated along the way. If something goes off track, it’s very hard to feel listened to and have a simple issue fixed.

I’m not sure if I will be back or not. At least I only had to loose one mug!

UPDATE: They reached out to me and shipped me my lone mug. I’m grateful for their help. Hopefully I don’t get charged a second duty fee. It would have been much better if everything had simply been shipped together.
forward2me
Thank you for sharing your feedback. We’re very sorry for the inconvenience you encountered.

Our team has reached out to you personally via email to assist further.

We appreciate your patience and understanding.

Best regards,
Unknown Country
Unknown Shipment Details
My experience with Forward2Me was excellent primarily because of Jhe. With prompt and consistent replies, great sensitivity to details, and flawless execution, every step was handled smoothly and transparently. Jhe clearly cares about customer experience and drives results. Five stars without hesitation. (Warehouse: [e.g., Germany Warehouse])
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jhe❤️
Unknown Country
Unknown Shipment Details
I am more than satisfied with the service. It was very important for me to know if I could order a perfume that I really like and send it to Norway. I received a very detailed answer from NICA, which explained everything I needed to do to ensure the package was sent safely and which company I should use for that purpose. Thank you very much, Nica, for the excellent service!
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unknown Country
Unknown Shipment Details
I had a great experience with Forward2Me, especially with the help of Honey-Maricris from the USA warehouse. She went above and beyond to help me track down two missing parcels, and thanks to her effort and clear communication, both were successfully found.

She was very professional, patient, and quick to respond, which made the whole process stress-free. I really appreciate her dedication and the excellent customer service I received.

Highly recommend Forward2Me, and a big thank you to Honey-Maricris for the outstanding support!
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Honey & Maricris❤️
United States of America
FedEx Connect Plus
CW
LOVE you guys, you're the only way I've found to make purchases from Europe that won't ship to US!!!
forward2me
Many thanks for the 5 star review. 😊
Mauritius
FedEx International Priority
DB
I had a great service from Joyce who was very helpful
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
United States of America
UPS Express Saver
JM
Fast and professional. What more do you need?
forward2me
Many thanks for the 5 star review. 😊
Unknown Country
Unknown Shipment Details
UPDATE - I was contacted by a helpful person who solved the problem. I just received my package, which I had asked to be combined from the two that were shipped originally from the seller. Repackaging fee was very reasonable, it did take time, understandably, but I was updated regularly about how many were in line ahead of me. So I found that quite all right. They were very honest about being busy and that there might be some delays. And if anything the packaging was too solid :). The time is took to get here was also quite short. So, I am updating this review. Apart from the glitch in the beginning, I am very happy with the experience and can recommend it.

I am using this service for the first time. I all sounded so easy. I ordered 3 items from a store in the US, intending to have the order sent on one package to forward2me and then on to me in Europe.. They (for some reason) sent the items in 2 packages. They arrived on the same day (over a week ago) to forward2me. Now one is ready to be shipped and one is still being processed. I think I did everything correctly, but for some reason this one package is just stuck in being processed and I have no way of asking for the two to be combined. I did contact customer service with a question, but they just sent a general answer about being busy. So I replied and got a post that seemed to say "you've sent more than 1 post about this and now we are annoyed with you and won't answer you".
I honestly don't know what is going on. I don't seem to be able to do anything on the website other than just ask for the one "ready" package to be sent to me. I only have one invoice for the two packages and I just honestly don't understand what I'm supposed to do. And I get no answers from customer service!
forward2me
Thank you so much for taking the time to update your review we really appreciate it! We’re glad to hear that your issue was resolved and that you were happy with the communication, repackaging, and delivery process.

We always aim to be transparent about our workload and timelines, so it’s great to know that the updates and honesty made a positive difference.
Unknown Country
Unknown Shipment Details
Great service. I would use again. Friendly staff!
forward2me
Many thanks for the 5 star review. 😊
Unknown Country
Unknown Shipment Details
Nica at UK warehouse was so helpful and excellent at following up to confirm my custom request !!
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Italy
FedEx Regional Economy
P
Il servizio è fantastico, cercavo un articolo disponibile soltanto nel Regno Unito, ma che non aveva la spedizione in Italia.
Le comunicazioni sono veloci e puntuali e le procedure molto chiare, l'articolo mi è arrivato prima del previsto e in ottime condizioni. Consigliato!
forward2me
Many thanks for the 5 star review. 😊
Unknown Country
Unknown Shipment Details
This was my first time using Forward2me and it’s been such a wonderful experience. JOYCE my personal shopper from Customer Experience has made my experience so enjoyable and she has a wealth of knowledge and answered all my questions in a timely manner since I am based in Australia and the warehouse is located in United Kingdom. She has exceptional customer service skills!! I always want to interact with her each time I use Forward2me :)
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
France
DHL Express Worldwide
LM
Très bien heureusement que vous êtes là
forward2me
Many thanks for the 5 star review. 😊
Unknown Country
Unknown Shipment Details
Merci à MIACO de l entrepôt britannique de pour son aide si précieuse
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Miaco❤️
Unknown Country
Unknown Shipment Details
Nica, Aimee and Joyce are always SUPERSTARS at resolving any queries or issues!!
forward2me
Thank you so much for the wonderful feedback! We’re glad to hear that Nica, Aimee, and Joyce were able to support you, they truly go above and beyond to ensure everything is resolved smoothly. We'll be sure to share this with them!
France
UPS Standard Single
AD
Really easy to use.

I used it to forward a motorcycle jacket and had absolutly no problem at all

Transparency about tariffs and delivery time is exact.

I wont hesitate to use this service again or talk about it.
forward2me
Many thanks for the 5 star review. 😊
Thank you for sharing your experience with us and 5 star review for Aimee
Unknown Country
Unknown Shipment Details
AIMEE OFFERED ME A GOOD SERVICE!
forward2me
Thank you for sharing your experience with us and 5 star review for Aimee
Unknown Country
Unknown Shipment Details
always perfect, on time and great team to communicate with. Special thanks to Nica
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unknown Country
Unknown Shipment Details
I had send a package accidentally to their address and thankfully Nica helped me out to return it!
Thanks Nica♡
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
United States of America
FedEx Connect Plus
LA
You got my parts shipped before the change in duty charges.
forward2me
Many thanks for the 5 star review. 😊
Unknown Country
Unknown Shipment Details
Kaye provided excellent customer service when I had issues with one of my packages. Responses were prompt and substantive and appeared to be working over the weekend.
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Kaye❤️
Greece
UPS Express Saver
W
A small battery in the package caused a delay of more than two days. Anytime something needs contacting support it's a nightmare. In top of that i was charge 100 eur extra fir this battery. This is ridiculous. Following previous situations involving a medicine i needed in Greece and others I have no enough. I will not use forward2me again. The end.
forward2me
I completely understand how frustrating this must have been, especially given your previous experiences.

I would like to clarify why dangerous goods (DG) batteries are not automatically processed in our system. These shipments require special handling and strict regulatory compliance due to safety risks such as fire, leakage, or chemical hazards. Each battery shipment must be assessed individually to ensure:

Proper classification of the battery type

Correct packaging according to international safety standards

Compliance with carrier requirements, as not all couriers accept DG batteries and some require additional documentation

Because of these factors, each DG battery shipment is manually reviewed before it is approved and dispatched. This careful assessment is necessary to ensure the safety of your shipment and compliance with all regulations.

We wil send you an email to clarify the additional surcharges.

Kind regards
Unknown Country
Unknown Shipment Details
I had a few items to forward through their US service that could use special labelling and Nica was super helpful with communicating with the warehouse to sort things out. Thanks for the assist and hope to have further positive experiences with forward2me in future.
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unknown Country
Unknown Shipment Details
Nica helped me out with shipping nail polish outsite of USA, which is impossible with most other shipping services! Very happy!
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unknown Country
Unknown Shipment Details
My shipment with Forward2me UK at the Garstang, Lancashire warehouse was FANTASTIC! Jus, the primary Specialist coordinating the arrangements for my parcel, was extremely helpful and professional in every interaction. I received regular, timely updates, and all aspects of the process including researching shipping restrictions, providing a cost estimate, re-packaging, and fast dispatch with appropriate documentation and markings, were handled 100% perfectly by Jus. Smooth and no suprises, despite this being a complicated parcel. This was a VERY satisfying shipment. Nicely done, Jus! Best regards, Rob
forward2me
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Jus❤️
Unknown Country
Unknown Shipment Details
Waste of money and time. Unreliable
forward2me
Good or bad, we truly value and accept all feedback.

To help us look into this further, could you please provide the email address linked to your account or your account ID? Alternatively, you may raise the matter directly with Aims from our team, who can review what happened and work with you toward a resolution.

We appreciate your time and look forward to your reply.

Best regards,
France
FedEx Connect Plus
MS
Although my transaction was reasonably simple (a purchase in Germany being sent to France) all went smoothly and the price for the service was reasonable. They communicate well with each step of the process. The website I found not so clear sometimes but manageable.
Would use again.
forward2me
Many thanks for the 5 star review. 😊
Unknown Country
Unknown Shipment Details
Nica in the UK warehouse was very helpful with a delivery that needed attention. Thank you
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
United States of America
FedEx International Priority
MA
Got my items very fast and efficiently. I only use Forward2Me!
forward2me
Many thanks for the 5 star review. 😊
Unknown Country
Unknown Shipment Details
Special thanks to Miaco at | York House, Green Lane West for helping me solve an issue i had. Quick to respond and great service. Thanks again😀
forward2me
Auto Response
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Miaco❤️
Australia
FedEx International Economy
NM
smooth and efficient
forward2me
Thanks for the 5 star review.
Unknown Country
Unknown Shipment Details
Great team work especially Nice she is very helpfull and respectfull .
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unknown Country
Unknown Shipment Details
My packaging issues from the Delaware warehouse were solved by Jamie quickly and efficiently! This is my go to forwarding service from now on.
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jamie❤️
United States of America
UPS Express Saver
RHJ
Fast shipping and great communication
forward2me
Many thanks for the 5 star review. 😊
Unknown Country
Unknown Shipment Details
Forward2Me is by far the best platform out there for international package forwarding. Their service is fast, reliable, and incredibly user-friendly. Whether you're forwarding parcels from the UK, Germany, or elsewhere, they make the whole process smooth and stress-free. I've used them multiple times and they've consistently delivered with care and precision.

A special shoutout goes to Jhe from their customer support team. She went above and beyond to resolve my recent case. From the moment I reached out, Jhe was professional, kind, and super efficient. She kept me updated every step of the way and made sure everything was handled perfectly. Her support made a huge difference and truly shows how much Forward2Me cares about its customers.

Amazing platform + amazing people = unbeatable service. Highly recommended!
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jhe❤️
Unknown Country
Unknown Shipment Details
Great service Jamie! Thank you for handling the matter for me.
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jamie❤️
Unknown Country
Unknown Shipment Details
Best forwarding company in the uk they handle my packages to South Africa with ease
forward2me
Thanks for the 5 star review.
Unknown Country
Unknown Shipment Details
thank you to the team and the address York House, Green Lane West, PRESTON PR3 1NJ forward2me Ltd. for the excellent and fast communication of the order, especially from "JOYCE"
forward2me
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Joyce.❤️
Unknown Country
Unknown Shipment Details
Fantastic and quick turnaround. Great customer service, a special thanks to Jamie for making the process easy and efficient. Would definitely use the service again.
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jamie❤️
Unknown Country
Unknown Shipment Details
Help from Nica - perfect and great solution. Thank you!
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Iceland
DHL Express Worldwide
C
I can highly recommend Forward2me — I’ve been using their service regularly for several years and everything has been absolutely top-notch.
forward2me
Thanks for the 5 star review.
Japan
FedEx International Economy
TY
First shipping. Well packed. Thanks.
forward2me
Thank you so much for your kind feedback! We’re glad to hear your first shipping experience with us went smoothly and that everything arrived well packed.

We truly appreciate your support and look forward to serving you again soon.

Best regards,
United States of America
FedEx International Priority
MS
I will absolutely use Forward2Me again after my successfull shipment from Europe to the USA. Thank you!
forward2me
Thanks for the 5 star review.
Unknown Country
Unknown Shipment Details
This company consistently, consistently delivers horrible customer service. They are always slow to process and ship packages and even when you contact them, they are slow to respond to emails. Don't use this company if you are in the United States. They are now asking customers for their Social Security Numbers before they can ship your package. That is a big invasion of privacy for US residents. No other company in the UK asks US residents for their Social Security Number.
They didn't even warn customers that their new policy requests this information, so my package is now stuck with them. I can't send t back to the retailers and they are not forwarding it to the US. An inept company with non-existent customer service.
forward2me
Thanks for the feedback.

We understand your frustration regarding the recent request for additional documentation, including your Social Security Number (SSN). Please allow us to clarify: this requirement is not set by forward2me, but by U.S. Customs and Border Protection for certain types of shipments entering the United States. In cases where shipments exceed specific thresholds or require formal clearance, U.S. Customs may request an SSN or IRS EIN to ensure compliance with federal regulations.

While we understand the sensitivity of this information, we are legally obligated to follow customs procedures to ensure packages are delivered without delay or risk of seizure. We take data privacy and security very seriously and only request this information when strictly necessary.

Kind regards,
Japan
UPS Express Saver
S
Forward2me is the worst forwarding company.
The shipping fee initially quoted and the shipping fee actually charged are significantly different. What's more, even when I sent a questionnaire, I received no response whatsoever.
Forward2me is a truly dishonest forwarding company. Germans are said to follow the rules, but I was disappointed with their response.
It's tantamount to a scam.
I'll never use forward2me again.
forward2me
Thanks for the feedback.

We understand how frustrating it must have been to see a difference between the quoted and final shipping fees, and also not to receive a response to your questionnaire. That’s not the level of service we aim to provide.

I have check the locked price and the cost of shipping we provide.

Your original locked price was based on the package details provided at the time:
Weight: 9.70 kg
Dimensions: 34.00 × 30.00 × 42.50 cm

However, once your package arrived and was measured in our warehouse, the actual details differed:
Final Weight: 11.95 kg (volumetric weight applied: 16.81 kg)
Dimensions: 50 × 41 × 41 cm

Because the actual size and weight exceeded the details used to generate your original locked price, the courier’s system automatically recalculated the charge based on the higher volumetric weight. Unfortunately, this meant the locked quotation could no longer apply.

Kind regards,
Unknown Country
Unknown Shipment Details
Once again, I’m very happy with Forward2Me! This time I used their German warehouse, and everything went perfectly. Shipping was fast, and the package was handled with great care. I truly appreciate their consistent quality and reliability. I absolutely recommend Forward2Me. Very trustworthy service. Thank you again!
forward2me
Many thanks for the 5 star review. 😊
Angola
DHL Express Worldwide
ADS
Great professionals
forward2me
Thanks for the 5 star review.
Unknown Country
Unknown Shipment Details
My package with Kirinite scales got stuck in customs and Jus was absolutely relentless to have it freed!!! New regulations and tariffs are confusing and responses from the place I bought it were rather slow but that is where Jus from York House, Green Lane West, Preston, PR3 1NJ, United Kingdom
Company No. 07323718 stepped in… She was in constant contact with me, the seller, and customs to have things done so the package would not be shipped back to the UK. She is true gem, dedicated, professional and most importantly effective in her work. There is a time difference between USA and UK but she made it non existent…responses to emails were instant… does she even sleep??? I am completely satisfied with the way she helped me… if not for her I doubt this issue would have been resolved. She needs a promotion and big bonus because she is really dedicated to what she does!! Thank you thank you thank you Jus… You are THE VERY BEST!!!!
forward2me
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Jus❤️
United States of America
UPS Express Saver
L
Absolutely 5 stars! So happy this company was recommended to me!
forward2me
Many thanks for the 5 star review. 😊
Unknown Country
Unknown Shipment Details
Nica at the German site and the team there are absolute stars.
I wasn’t sure if a poster needed repacking to ensure it didn’t get damaged on way to UK so I opted to give the site a call and spoke to Nica and expressed my concerns. Nica said she would check with the team and let me know.
I very quickly got a reply back confirming my suspicions.
Nica instructed the team to repack for me ensuring safest transportation as per their usual standard and my parcel is now shipped and on its way here.
Excellent job Nica and the German site team 👏👏👏
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
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