Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
16 April 2025
Unknown Shipment Details
This is my first time using forward2me and I found the process very easy to follow. Honey in the UK branch was very helpful in processing my two packages and I look forward to using this company again.
Andrew
16 April 2025
DHL Express Worldwide
A
Very fast and helpful customer service
Dan P
16 April 2025
UPS Worldwide Expedited
DP
Used the service to help forward a pretty large/dentable object from Poland to the US. It was a seamless experience! I'd never dealt with customs/duties before but this site was a breeze, and customer service responded VERY fast to my questions. Package arrived unharmed and even cheaper than I expected given the size. Will absolutely use again for any import needs!
Unverified Customer
16 April 2025
Unknown Shipment Details
Great experience with Forward2Me. I would especially like to thank Aimee for her professionalism and exemplary service in supporting me with a slight shipment issue. Was resolved very swiftly. Overall recommend Forward2Me for US - EU forwarding, especially in these uncertain times…
Unverified Customer
16 April 2025
Unknown Shipment Details
* UPDATE *
The team contacted me and waived the storage fee and shipping costs, as of now I have updated the review because they solved the issue.
------
I have received several packages and always experienced high shipping rates.
Lately with a perfume they added a dangerous good label, meanwhile the price was very high ($170 of shipment) they later removed such label and charged the storage fees.
In the end, you are forced to disposal as the extra costs will make your product unworthy.
I have tried the support center but they are not interested to solve, as they originated the extra fees issue already.
It seems a mechanism to increase costs and let you give up on your items.
Not advised.
The team contacted me and waived the storage fee and shipping costs, as of now I have updated the review because they solved the issue.
------
I have received several packages and always experienced high shipping rates.
Lately with a perfume they added a dangerous good label, meanwhile the price was very high ($170 of shipment) they later removed such label and charged the storage fees.
In the end, you are forced to disposal as the extra costs will make your product unworthy.
I have tried the support center but they are not interested to solve, as they originated the extra fees issue already.
It seems a mechanism to increase costs and let you give up on your items.
Not advised.
Thank you for updating your review and giving us the opportunity to address the issue. We're glad we could resolve it for you.
Customer Satisfaction Team
Customer Satisfaction Team
Unverified Customer
16 April 2025
Unknown Shipment Details
I was assisted by Nica from the UK warehouse, and I am extremely satisfied with the support I received.
Although English is not my strong suit, Nica was very kind and communicated with me patiently and clearly.
She resolved the issue promptly and professionally.
I'm truly grateful for her excellent service. Thank you very much!
Although English is not my strong suit, Nica was very kind and communicated with me patiently and clearly.
She resolved the issue promptly and professionally.
I'm truly grateful for her excellent service. Thank you very much!
Johannski
16 April 2025
FedEx Connect Plus
J
I was able to get a rare motherboard from an independent seller that was somewhat reluctant to ship over seas. Forward2me seems to require repackaging things they ship, sure enough they secured and padded the board very well. The process of registering and using the forwarding address was surprisingly very straight forward; everything required very little work on my end. Despite the service having a rather premium price in the end I was not disappointed. Thank you Forward2me team! Veldig bra!
Thank you so much for your kind feedback!
We’re really glad to hear the process was smooth and that your rare motherboard arrived safely and well protected. Our team works hard to ensure secure packaging, especially for delicate and valuable items like yours. It’s great to know the forwarding experience met your expectations even with the premium cost, we’re happy it felt worth it!
Customer Satifaction Team
We’re really glad to hear the process was smooth and that your rare motherboard arrived safely and well protected. Our team works hard to ensure secure packaging, especially for delicate and valuable items like yours. It’s great to know the forwarding experience met your expectations even with the premium cost, we’re happy it felt worth it!
Customer Satifaction Team
Unverified Customer
15 April 2025
Unknown Shipment Details
After an error on my part I came to Forward2me in a desperate attempt to get a parcel back to me. Aimee in the UK warehouse was an absolute superstar in talking me through what I needed to do every step of the way. I can't thank her enough!
Thank you so much for your lovely message!
We’re so glad to hear Aimee was able to help you through the process and turn things around after the initial hiccup.
Customer Satifaction Team
We’re so glad to hear Aimee was able to help you through the process and turn things around after the initial hiccup.
Customer Satifaction Team
William
15 April 2025
FedEx Connect Plus
W
Item was missing from my shipment. The seller assured me it was included in its shipment to Forward2me and I believe them based on the item and the seller. The item was probably lost or stolen at the Forward2me facility but I was told they don't have it. I'm out for the cost of the item without any recourse. Poor experience.
Thank you for reaching out, and I'm very sorry to hear about your experience.
We understand how frustrating it must be when an item goes missing. Please know that we take these matters seriously, and all parcels are handled with care and logged thoroughly upon arrival at our facility.
Our team is going to reach out to you.
Customer Satisfaction Team
We understand how frustrating it must be when an item goes missing. Please know that we take these matters seriously, and all parcels are handled with care and logged thoroughly upon arrival at our facility.
Our team is going to reach out to you.
Customer Satisfaction Team
Unverified Customer
14 April 2025
Unknown Shipment Details
Excellent service. Found an item I wanted but was only available on the US website of the product. Used this service to have it shipped to me in the UK.
No problems at all with my shipment and was able to track it the whole way.
Would use again and highly recommend.
No problems at all with my shipment and was able to track it the whole way.
Would use again and highly recommend.
Thank you so much for the fantastic feedback!
We’re really pleased to hear everything went smoothly with your shipment from the US to the UK. It’s great to know you found the tracking helpful and had a hassle-free experience!
Customer Satifaction Team
We’re really pleased to hear everything went smoothly with your shipment from the US to the UK. It’s great to know you found the tracking helpful and had a hassle-free experience!
Customer Satifaction Team
Unverified Customer
14 April 2025
Unknown Shipment Details
NICA! Thank you for your prompt response.
I was able to save nearly 100 euros by choosing UPS. I greatly appreciate the best support you provided.
I was able to save nearly 100 euros by choosing UPS. I greatly appreciate the best support you provided.
Thank you so much for your kind words!
Nica will be so happy to hear this 😊 We're thrilled she was able to help you save and provide the support you needed.
Customer Satifaction Team 💙
Nica will be so happy to hear this 😊 We're thrilled she was able to help you save and provide the support you needed.
Customer Satifaction Team 💙
Unverified Customer
14 April 2025
Unknown Shipment Details
Fast and friendly. Many thanks!
Thank you so much for your kind words!
Customer Satifaction Team 💙
Customer Satifaction Team 💙
Unverified Customer
13 April 2025
Unknown Shipment Details
Aimee helped me with my package that was on hold on the border. She send missing documents and in a few dsys my package was on the way to me. Tnx
Thank you so much for your message!
We’re really glad to hear Aimee was able to assist and get your package moving again.
Customer Satifaction Team 💙
We’re really glad to hear Aimee was able to assist and get your package moving again.
Customer Satifaction Team 💙
Unverified Customer
27 October 2024
Unknown Shipment Details
I had to provide some information for my package that was requested by Honey. She was clear, timely and professional. She was easy to understand, and let me know that I was up to date with sending what I needed. Very low stress!
Thank you very much for the 5-star review :D
Unverified Customer
27 October 2024
Unknown Shipment Details
Much thanks for Forward2me UK warehouse team (Best parcel forwarding service) and specifically "Windy",
First for giving us this opportunity to buy and to receive desired or needed items when it's impossible with sellers, and to be proactive when we run into issues.
"Windy" communicate at a higher level, smart and solved the problem in record time while there were many cases before me, with a reduced workforce on weekends.
Thanks to the Worldwide best parcel forwarding team, Big thanks for Windy.
All the best,
KAD your loyal customer.
First for giving us this opportunity to buy and to receive desired or needed items when it's impossible with sellers, and to be proactive when we run into issues.
"Windy" communicate at a higher level, smart and solved the problem in record time while there were many cases before me, with a reduced workforce on weekends.
Thanks to the Worldwide best parcel forwarding team, Big thanks for Windy.
All the best,
KAD your loyal customer.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Windy ❤️
Dude T
25 October 2024
DHL Express Worldwide
DT
Smooth transaction, valuable service, exceptional customer service.
Thank you very much for the 5-star review :D
Unverified Customer
25 October 2024
Unknown Shipment Details
There was an issue with the invoice and Nica was very kind and helped me a lot! Thank you Nica!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Jennifer G
24 October 2024
DHL Express Worldwide
JG
My package arrived speedily and all my questions were answered within 24 hours. The website for me was confusing but with excellent and friendly customer service all went well and I love this service.
T T
23 October 2024
DHL Express Worldwide
TT
Process was pretty easy and my package was sent well packed.
Jesus A
23 October 2024
UPS Standard Single
JA
The value of the shipment were very expensive, for a toy of 100 pounds I had to Pay 20 pounds to ups and 40 more when i received the box, 60% of the total price is a very cost
Unverified Customer
22 October 2024
Unknown Shipment Details
El sitio web es agradable a la vista, buena información y precisa
Unverified Customer
21 October 2024
Unknown Shipment Details
My package arrived, they opened it, no problem, then they dissapeared, stopped answering and i never got my 300dollars worth package
Unverified Customer
19 October 2024
Unknown Shipment Details
Fast answer in whats up and thay help me for my repack my package
Thank joyce
Thank joyce
Unverified Customer
18 October 2024
Unknown Shipment Details
Nica helped me with everything. She was really patient and helped with every issue I had.
Unverified Customer
18 October 2024
Unknown Shipment Details
Have been using Forward2me USA a couple times now and its a great service. The site is easy to use, processing of packages is pretty quickly and they have great customer service. When I found out they had a pricemarch guarentee Nica from CS was very helpfull in getting me the discount and adding a final package to the shipment that came my locker during this process.
Unverified Customer
18 October 2024
Unknown Shipment Details
No one answered my queries. It took me three agonising weeks till I sorted the site use.
The site is too difficult to negotiate. Too many staff tried to help me and most sent me"Go to FAQ."
I will never use this again and certainly not if I was made aware that it would cost another $200 to send a small light weight parcel.!
I tried for days on end to get help. Often in tears thinking I would NEVER get my parcel. I felt totally held to ransom.
NEVER AGAIN…….
The site is too difficult to negotiate. Too many staff tried to help me and most sent me"Go to FAQ."
I will never use this again and certainly not if I was made aware that it would cost another $200 to send a small light weight parcel.!
I tried for days on end to get help. Often in tears thinking I would NEVER get my parcel. I felt totally held to ransom.
NEVER AGAIN…….
Unverified Customer
17 October 2024
Unknown Shipment Details
They have helped me in a very short time to be able to track my Fashion Choice packages, excellent from Honey
Unverified Customer
16 October 2024
Unknown Shipment Details
Nica at forward2me U.K. Did a top-notch job at combining my parcels for shipment and quickly arranging a quote for a longer than normal parcel.
Unverified Customer
16 October 2024
Unknown Shipment Details
Jane is amazing. She was able to help me very quickly. Thanks again
Unverified Customer
16 October 2024
Unknown Shipment Details
Thank you Joyce for your help! Fast and efficient response by forward2me. I really appreciate it.
Gerő B
16 October 2024
UPS Standard Single
GB
Ultra super services.
Maximum correct.
A rare good attitude towards the activity they are doing.
Keep going.
Thanks
Maximum correct.
A rare good attitude towards the activity they are doing.
Keep going.
Thanks
Unverified Customer
15 October 2024
Unknown Shipment Details
Speed and care with our order, I just have to thank Joyce for her attention and for following up until I received my order.👏👏
Sameer A
15 October 2024
FedEx International Economy
SA
Proffesional handling of parcels. Quick service, and compatative prices.
Unverified Customer
15 October 2024
Unknown Shipment Details
Very nice organisation fast, trustworthy and secure. Special mention to Jane who solves problems at lightning speed.
Unverified Customer
14 October 2024
Unknown Shipment Details
Shipments from UK, Germany and now trying USA. Thanks to Nica now I can start using their new warehouse in the States. Looking forward to opening many new business opportunity with this new option available.
Pasi P
14 October 2024
UPS Standard Single
PP
I don't think a service like this could get any easier to use. I will definitely use the service again.
Maikel G
14 October 2024
DHL Express Worldwide
MG
I was kept in the loop throughout the entire process. Great service. Smooth process.
Anni Z
14 October 2024
DPD Classic
AZ
The support of F2M can't be better. I had so many questions and all of them were answered. Thank you so so much. My package arrived savely and I'm so happy to hold them in my hands, after a return from UPS. So I never would choose UPS again. But with dpd or dhl everything is fine.
Thanks for all your help and Information.
Thanks for all your help and Information.
Unverified Customer
13 October 2024
Unknown Shipment Details
First of all, very good customer service. Julia is interested and always gives you the first priority. I will write about my experience with shipping later.
Unverified Customer
10 October 2024
Unknown Shipment Details
Extremely helpful customer service from Nica, took the time to go through check out and confirm questions during order
Unverified Customer
10 October 2024
Unknown Shipment Details
I've been working with Forward2Me since 2012 and they've done a wonderful job so far. And recently as I've been acquainted with Joyce at their helpdesk I noticed that they've improved even more. Joyce is always kind and polite doing her best immediately and promptly. Thank you Joyce, thank you Forward2Me guys. Cheers...
Alexandre B
10 October 2024
UPS Standard Single
AB
I've used forward2me multiple times and it went smoothly every time! Great interface, easy to use, shipping costs are clear with various options.
Unverified Customer
08 October 2024
Unknown Shipment Details
Nica was nice and helpfull she help to combine shipping
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Gerhard W
07 October 2024
DPD Classic
GW
Quick delivery without further involvement. Support for Custom's clearance was also organized.
Many thanks for the 5 star review. 😊
Unverified Customer
07 October 2024
Unknown Shipment Details
Great chat with Jane who quickly helped me with my query.
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Jane.❤️
Jane S
07 October 2024
DHL Express Worldwide
JS
I have used a number of package forwarding services and Forward2Me is by far the best. They are really efficient and organised, and any package without issues is forwarded very quickly. If there are issues, from either end, they resolve them quickly and with great communication. You always know what is happening and why. Any time I have had questions (which has been a few times lately) their communication is clear and they are very helpful. They have helped me manage a few tricky forwarding issues for which I am very grateful. I could not recommend Forward2Me more highly and will not use any other forwarding service.
Thank you so much for your kind words and for taking the time to share your experience with Forward2Me :)
Mohamed R
07 October 2024
DHL Express Worldwide
MR
I'm really impressed with how quickly I received my parcel. I hesitated to use their service at first, but everything went very well, and I got my package on time. I would highly recommend everyone to use this service without a doubt.
Unverified Customer
07 October 2024
Unknown Shipment Details
I'm very glade that Julie assist me she is very serious and hardworking
And the most important Julie had solved my all inquiries,
Thank you so much Julie...!
Take care, and always bee happy 😊
And the most important Julie had solved my all inquiries,
Thank you so much Julie...!
Take care, and always bee happy 😊
Alex m
07 October 2024
UPS Express Saver
AM
Was quoted a reasonable price for shipping. After placing an order and already paying for items, the price of the forwarding went up 10x and was not offered any sort of compensation. This website / service is a complete scam do NOT use Forward2Me
Unverified Customer
05 October 2024
Unknown Shipment Details
Regilyn answered all my questions and was very enthusiastic to answer my difficult and complex questions. She helped me to get my items packaged correctly for a very affordable price.