Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
DHL Express Worldwide
UPS Express Saver
DHL Express Worldwide
DHL Express Worldwide
DHL Express Worldwide
UPS Standard Single
DHL Express Worldwide
DHL Express Worldwide
DHL Express Worldwide
DHL Economy Select
DHL Express Worldwide
DHL Express Worldwide
DHL Express Worldwide
DPD Classic
DHL Economy Select
Many thanks for taking the time to review our services.
I'm sorry to hear that you have encountered some delays with your shipment.
I see that first you are unhappy as you need to contact us regarding the shipping of alcohol that arrives to your account. I confirm this is a manual process at the moment and customers do need to contact Customer Service regarding the shipping of this commodity, this is mainly down to the complexities of shipping alcohol overseas and certain checks need to be made before the goods can be shipped from the UK.
I know this can delay the process for customers however we do our very best to arrange manual repack and invoicing requests within 24 hours whereever possible. We are looking to automate this service in the coming months so hopefully this process will become smoother for the customer.
With regards to contact, due to unprecedented demand on our small customer service team during the COVID 19 situation there has been a delay in the past few months in responding to customers queries and we have had to prioritise emails over other communciation channels replying to customers as quickly as possible in order of receipt of enquiries.
Now the world is getting back to normality slowly we are finding that volumes of enquiries from our customers are returning to more normal levels and are now able to respond to customers over the telephone and the other communication channels we offer.
I do apologise if this has caused you some frustration when you were trying to contact us regarding your shipment but going forward you should now be able to contact us via your preferred communication method.
Many thanks,
Kind Regards,
Tracy.
DHL Express Worldwide
DHL Express Worldwide
DHL Express Worldwide
DHL Express Worldwide
Many thanks for your feedback.
I'm sorry to hear that you have encountered some issues with your DHL shipment, I know this must have been very frustrating for you and that you feel we haven't provided you the level of support you would expect from our company.
Although we do our very best to communicate with the couriers, we are dealing directly with the UK branch and the courier themselves speak with their counterparts in the receiving country. From time to time due to time differences communciation breaks down with no fault of ours and we are unable to resolve the issue.
I will however speak with the agent who dealt with your query to see how we can help you further on this issue and they will be in touch with you on Monday.
I see that you have now chosen a different courier for shipping your goods and they have now arrived safely.
I hope this helps and you will consider using our services again in the future.
Kind Regards,
Tracy.
DHL Express Worldwide
DHL Express Worldwide
DHL Economy Select
TNT Economy Express
DHL Economy Select
Thank you so much for your fanastic review and we appreciate your recommendations.
Please feel free to contact us at any time if you feel there is anything we could do to improve the service further for you and we could maybe obtain that 5* review next time:-)
We look forward to help you ship again soon.
Kind Regards,
Tracy.
DHL Express Worldwide
DHL Express Worldwide
Thank you for reviewing our services however I'm sorry to hear that you are unhappy with the cost of shipping your goods.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices.
I have taken a look at your shipment and can see that the volumetric weight was much higher than the actual weight of the goods so the shipping fees were calculated on the higher volumetric weight.
When retailers ship within the UK they tend to ship in standard sized packaging as couriers charge shipping on the actual weight of the goods rather than the volumetric weight.
We therefore offer a service called combine and repack which enables the customer to request that their goods are repacked as efficiently as possible for shipping. I see that you did not take advantage of this service which may have saved on overall costs for shipping.
The service is available from your inbox when you ship the goods, I feel that looking at the contents of your package and the actual weight, the volume could have maybe been reduced to lower your overall shipping cost.
I hope that you will consider using our service again going forward and take advantage of this option, if you need any further guidance on how this service works please contact our Customer Service team at info@forwad2me.com and they will be happy to assist you further.
Kind Regards,
Tracy.
DHL Express Worldwide
So I bought from 5 sites and I had to paid only 100 SAR while with Forward2me I only have 2 packages and since you didn't make it together as a 1 shipment it costs me 275 SAR.
So I really want to love my experiment with you because i like the site and everything about it but only the way of collecting and packaging is not as good as shipster or ship4less.
Thank you for taking the time to review our services.
I'm pleased to hear that you were happy with the level of communciation when you used our services however found that shipping was more expensive with us.
I have taken a look at your shipment I see that you have consolidated the two packages you have received for shipping as a multi-piece shipment however you didn't take advantage of our combine and repack option.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices.
I see on this occasion the volumetric weight of your parcels was much higher than the actual weight and the combine and repack service may have been beneficial for you to reduce the overall size of the packages and repack them together in one package.
Retailers in the UK tend to use standard bags and boxes that are often much larger than required for the goods contained inside. This is fine when shipping within the UK as couriers tend to charge on the actual weight however when a shipment goes by air the actual size of the package is taken into account.
Going forward this service may be beneficial to you so we can reduce the size of the packages for you and repack them so they are safe and secure for international transit. This will ensure that you receive the maximum value for shipping.
I hope these suggestions help and that you will consider using our service again soon.
Kind Regards,
Tracy.
UPS Express Saver
UPS Express Saver
DHL Express Worldwide
Many thanks for your review and providing us with your feedback, this is very important to us and we will certainly consider your suggestion to see how we can improve the process for the customer.
Kind Regards,
Tracy.
DHL Economy Select
Great communication
Safe shipping
DHL Economy Select
DHL Express Worldwide
DHL Express Worldwide
Secondly the service is THE BEST thing about this company. It took me a week to reach people at ARAMEX (tried all day everyday) and 48hours for anyone to reply from DHL (INLUDES PHONE and EMAIL). Forward2me ALWAYS replied fast (within minutes sometimes, max was 12 hours).
Thirdly, Packages come very, very neatly repacked. ARAMEX Shopandship TWICE treated my package like trash (EVERYTHING BROKEN). NEVER AGAIN ARAMEX.
I have used this company 6 times now and they never let me down.
PLEASE STAY LIKE THIS FORWARD2ME, we need companies like you!
DHL Express Worldwide
I'm sorry to hear that you have encountered some issues with your account, from time to time due to human error we do come across occasional errors however these situations are very rare compared to the volume of parcels we receive to our facility.
With regards to the pricing page, these prices are obtained directly from the courier and as long as the correct weight and dimensions of your package is entered the price for shipping should match the quote you have received. However if the final weight and dimensions of your parcel are different to the one obtained on your quote or additional surcharges such as dangerous goods are applied these are not included in the price calculator.
I see that your shipment did contain a dangerous good, therefore a surcharge for shipping these type of products would not show on the pricing page but was advised by our agent when the parcel arrived. We do provide information on our website to identify what goods are classed as dangerous for shipping and to ask customer to contact our Customer Service team to check prices for shipping them before they purchase them.
I hope this all helps explain the issues you have experienced however if you wish to speak to me directly about them please don't hesitate to get in touch with me at info@forward2me.com and I will be happy to discuss them further.
Kind Regards,
Tracy.
UPS Express Saver
Many thanks for taking the time to review our services.
I'm sorry to hear that you are unhappy with the cost of shipping your goods via our services. The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices.
We do offer a combine and repack service where our warehouse team evaluate the parcels and repack them as efficiently as possible to ensure that the customer obtains the best value for shipping.
Forward2me offer a unique service, we not only offer shipping but the access to a UK address, the receipt, processing, storage and dispatch of your goods including all the paperwork required for shipping. We also offer full customer support from the receipt of your parcels to the delivery in your country.
For this reason we can't compete with the likes of companies such as Amazon who are making their money on the sale of goods rather than the shipping.
I hope this helps explain how our service works, it is always more cost effective to ship multiple goods together, we offer a 30 day free storage period which enables customer to collate a number of parcels and ship them in one shipment. This is much more cost effective than shipping small low value shipments.
Kind Regards,
Tracy.
DHL Express Worldwide
DHL Economy Select
But overall happy to deal with forward 2 me.
DHL Economy Select
UPS Standard Single
DHL Economy Select
DHL Economy Select
DHL Economy Select
Always friendly, delivered without any damage.
DHL Economy Select
DHL Express Worldwide
I've used forward2me several times and they've never let me down. 10/10
DHL Express Worldwide
DHL Express Worldwide
DHL Express Worldwide
Many thanks for taking the time to provide us with your feedback.
I'm pleased to hear that you are happy with the service received from forward2me however shipping costs were more than you expected.
The logistics industry is going through a very difficult time at the moment, due to the COVID 19 pandemic situation there is a lack of flights with airlines and due to increased costs many airlines have increased pricing. This is therefore then passed down the line to the end customer and many couriers have added an emergency surcharge to shipping fees to cover the additional costs.
I see that you did take advantage of our combine and repack service so you did obtain the best value for shipping for your package however the parcel was very small so it may not have been the most cost effective way of shipping parcels from the UK.
We do offer a free 30 day storage period from the receipt of a parcel so it may be more cost effective for you to take advantage of this offer and collate a number of parcels in your inbox before going ahead with shipping.
I hope this helps and if you have any further questions please don't hesitate to get in touch.
Kind Regards,
Tracy.
DHL Express Worldwide
DHL Express Worldwide