Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
01 September 2025
Unknown Shipment Details
Terrible customer service! I've been trying to get a hold of them for days and no call back! I will never use them again
Unverified Customer
01 September 2025
Unknown Shipment Details
NICA can solve me the shipment problem very well.
Unverified Customer
31 August 2025
Unknown Shipment Details
DO NOT USE THIS COMPANY. I have used their services three times, despite the fact they are more expensive than the average parcel forwarding services, because the first time, things went smoothly. I used the UK-based warehouse for a shipment to Paris, France. The second and third time I used their storage facility in Wilmington, DE, USA. During my second attempt, they lost one of my packages and their customer service is awful. The third time was a disaster, for some reason, when you log into your account you're automatically redirected to the UK warehouse although your incoming parcels are being sent to the Delaware warehouse in the US. Because of this, their site claimed "zero incoming parcels". I tried to contact the US warehouse, but you still have to call the UK customer service using a UK phone number. The woman answering did not speak English! And their phone line connexion was so bad she had to try calling me back on my French number all the time, but this was inefficient as it was impossible to understand what she was trying to say. I suspect this company is hiring extremely unqualified personnel that just doesn't care. If you're forwarding only one parcel, it may work, but if you're combining shipments, beware : they're disastrous!
Unverified Customer
31 August 2025
Unknown Shipment Details
N'UTILISEZ SURTOUT PAS CETTE ENTREPRISE si vous souhaitez faire livrer des colis vers la France en provenance des États-Unis !
DO NOT USE THIS COMPANY. I have used their services three times, despite the fact they are more expensive than the average parcel forwarding services, because the first time, things went smoothly. I used the UK-based warehouse for a shipment to Paris, France. The second and third time I used their storage facility in Wilmington, DE, USA. During my second attempt, they lost one of my packages and their customer service is awful. The third time was a disaster, for some reason, when you log into your account you're automatically redirected to the UK warehouse although your incoming parcels are being sent to the Delaware warehouse in the US. Because of this, their site claimed "zero incoming parcels". I tried to contact the US warehouse, but you still have to call the UK customer service using a UK phone number. The woman answering did not speak English! And their phone line connexion was so bad she had to try calling me back on my French number all the time, but this was inefficient as it was impossible to understand what she was trying to say. I suspect this company is hiring extremely unqualified personnel that just doesn't care. If you're forwarding only one parcel, it may work, but if you're combining shipments, beware : they're desastrous!
DO NOT USE THIS COMPANY. I have used their services three times, despite the fact they are more expensive than the average parcel forwarding services, because the first time, things went smoothly. I used the UK-based warehouse for a shipment to Paris, France. The second and third time I used their storage facility in Wilmington, DE, USA. During my second attempt, they lost one of my packages and their customer service is awful. The third time was a disaster, for some reason, when you log into your account you're automatically redirected to the UK warehouse although your incoming parcels are being sent to the Delaware warehouse in the US. Because of this, their site claimed "zero incoming parcels". I tried to contact the US warehouse, but you still have to call the UK customer service using a UK phone number. The woman answering did not speak English! And their phone line connexion was so bad she had to try calling me back on my French number all the time, but this was inefficient as it was impossible to understand what she was trying to say. I suspect this company is hiring extremely unqualified personnel that just doesn't care. If you're forwarding only one parcel, it may work, but if you're combining shipments, beware : they're desastrous!
Patrick Boeckstijns
29 August 2025
FedEx Regional Economy
PB
reliable service. simple procedure. fast. recommended.
Star Bwoy
29 August 2025
UPS Express Saver
SB
Fast and efficient the whole process was excellent
Thanks for the 5 star review.
Unverified Customer
27 August 2025
Unknown Shipment Details
Excellent service. Orders are processed quickly and shipments are delivered promptly. When issues arise, their support team is ready to help. I personally worked with Nica, who provided outstanding assistance with my concerns
Unverified Customer
27 August 2025
Unknown Shipment Details
US warehouse is slow, packaging and consolidation poor. Invoice uploads are an absolute pain is unique to forward2me. Invoices get randomly rejected even if contain all relevant information, prices average.
Germany warehouse, insane prices compared to other German competitors like myGermany. Absolutely no choices other than DHL Express, and no possibility of refusing service and on-forwarding elsewhere in Germany.
Avoid.
Germany warehouse, insane prices compared to other German competitors like myGermany. Absolutely no choices other than DHL Express, and no possibility of refusing service and on-forwarding elsewhere in Germany.
Avoid.
Carl
27 August 2025
FedEx International Priority
C
#1 service, I highly recommend
Thanks for the 5 star review
Unverified Customer
27 August 2025
Unknown Shipment Details
MOST REVIEWS MUST BE FAKE!!!
Shocking company that changes rules about prohibited items, without any notice. The same goods that were previously shipped several times, all of the sudden are not allowed. Lost over £80 in shipping fees and they wanted me to pay for the return.
No one ever answers the phone or returns your call requests.
You should be ashamed of yourselves!
US-61-2172232459958443
Shocking company that changes rules about prohibited items, without any notice. The same goods that were previously shipped several times, all of the sudden are not allowed. Lost over £80 in shipping fees and they wanted me to pay for the return.
No one ever answers the phone or returns your call requests.
You should be ashamed of yourselves!
US-61-2172232459958443
Hi KR,
Thanks for the feedback.
We must clarify that knives are prohibited items for shipment to UK. This is not a change in our policy, it is a legal restriction enforced by the authorities. You can find more information here: UK Government Guidance on Offensive Weapons https://www.gov.uk/guidance/import-controls-on-offensive-weapons?utm_source
Unfortunately, because of this restriction, we are unable to forward these items. Any parcels containing prohibited items will be returned to the sender by the courier.
We are working on improving our prohibited items guidelines to ensure everyone is fully informed in the future.
Kind regards,
Thanks for the feedback.
We must clarify that knives are prohibited items for shipment to UK. This is not a change in our policy, it is a legal restriction enforced by the authorities. You can find more information here: UK Government Guidance on Offensive Weapons https://www.gov.uk/guidance/import-controls-on-offensive-weapons?utm_source
Unfortunately, because of this restriction, we are unable to forward these items. Any parcels containing prohibited items will be returned to the sender by the courier.
We are working on improving our prohibited items guidelines to ensure everyone is fully informed in the future.
Kind regards,
Paul
26 August 2025
DHL Express Worldwide
P
I have not had an issue with F2M since beginning to use the service many years ago. Every shipment has been executed as planned and paid for.
Thanks for the 5 star review.
Unverified Customer
26 August 2025
Unknown Shipment Details
Aimee provided me with excellent support, remained calm and professional even through a challenging case.
Unverified Customer
26 August 2025
Unknown Shipment Details
Customer service was flawless, Nica and wens helped me instantly.
They use a WhatsApp instant message and got back to me very quick even out of office hours, send video to help navigate website. Couldn’t ask for more.
They use a WhatsApp instant message and got back to me very quick even out of office hours, send video to help navigate website. Couldn’t ask for more.
Abi Milliken
24 August 2025
UPS Standard Single
AM
Quick and easy.
Many thanks for the 5 star review. 😊
Unverified Customer
23 August 2025
Unknown Shipment Details
J'ai pu me faire livrer un parfum contenant de l'alcool depuis le Japon. La plupart des proxy n'acceptent pas de livrer ce genre de produits en raison des risques et des règlementations spéciales pour le transport, donc j'ai été soulagée de pouvoir le faire avec Forward2me. Le service client a répondu rapidement à mes questions et l'expédition depuis leur entrepôt a été très rapide également. Je recommande vivement.
Many thanks for the 5 star review. 😊
Unverified Customer
22 August 2025
Unknown Shipment Details
Decided to go with them after reading reviews. First shipment from Japan was not bad, item did arrive, and wasn't damaged, props to them for that. Gave 4 stars because they said they shipped the item one day, but DHL said they didn't pick it up from them until 2 days later. Overall, not bad, shipment options are pricey, but get you your items faster than other options.
Thank you for sharing your experience! We’re glad to hear your first shipment from Japan arrived safely and undamaged. We appreciate your honest feedback regarding the pickup timing and understand how that could be frustrating. We’re also happy to hear that our faster shipping options helped get your items to you more quickly, even if they come at a higher price.
Unverified Customer
21 August 2025
Unknown Shipment Details
Everything was A+. Communication, fast shipping. The process was easy and swift. Will definitely use this service again.
Thank you so much for your kind words! We’re happy to hear that you had a smooth experience with our communication and shipping. We look forward to serving you again in the future!
Unverified Customer
21 August 2025
Unknown Shipment Details
Speed in term and answering and communication
Thank you for your kind feedback! We’re glad to hear that you were happy with our communication and the speed of our responses. Providing quick and clear support is very important to us, and it’s great to know this was reflected in your experience.
We look forward to assisting you again in the future.
We look forward to assisting you again in the future.
SG
20 August 2025
FedEx Connect Plus
S
It was a very easy process. When I needed help, I got a quick response to solve the issue. I will use it again if the need arises. Thanks.
Many thanks for the 5 star review. 😊
Unverified Customer
19 August 2025
Unknown Shipment Details
Great service by forward2me.
The assistence of Jamie was outstanding!
The assistence of Jamie was outstanding!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jamie❤️
Alex Van Gulijk
19 August 2025
FedEx International Priority
AVG
Easy to work with. Very communicative. Plenty of information available.
Many thanks for the 5 star review. 😊
Unverified Customer
19 August 2025
Unknown Shipment Details
A sad demise of once one of the best forwarding companies.
I have been using F2me for over 4 years and always had extremely pleasant experiences with them. Their rates were reasonable and their customer service was very good as well.
Unfortunately in my latest experience with them, I have been subject to harassment and extortion by their malpractice and sheer greed.
A shipment of mine required no need to have "Combine & Re-pack" and usually easily goes through the Registered Post option suddenly did not have that option. Upon contacting them, I received several automated responses which were the same repeated again and again. After almost 3 weeks of this racket, in the end I had to succumb to their extortion and pay for the Combine and Repack with the cheapest FedEx option (quoted around 40-45 GBP). To my surprise and shock they conveniently added another 20 GBP for a total of a whopping 68.30 GBP for an item that was worth 10 and wasn't very large at all.
My issue with this entire experience was their lack of care or attention and their blatant extortion practices. In the past I never had any issues with their service but, now they are 100% fraudulent and can't be trusted.
Such a shame to beg for money like this.
I have been using F2me for over 4 years and always had extremely pleasant experiences with them. Their rates were reasonable and their customer service was very good as well.
Unfortunately in my latest experience with them, I have been subject to harassment and extortion by their malpractice and sheer greed.
A shipment of mine required no need to have "Combine & Re-pack" and usually easily goes through the Registered Post option suddenly did not have that option. Upon contacting them, I received several automated responses which were the same repeated again and again. After almost 3 weeks of this racket, in the end I had to succumb to their extortion and pay for the Combine and Repack with the cheapest FedEx option (quoted around 40-45 GBP). To my surprise and shock they conveniently added another 20 GBP for a total of a whopping 68.30 GBP for an item that was worth 10 and wasn't very large at all.
My issue with this entire experience was their lack of care or attention and their blatant extortion practices. In the past I never had any issues with their service but, now they are 100% fraudulent and can't be trusted.
Such a shame to beg for money like this.
Thanks for the feedback.
First, we want to sincerely apologize for the frustration and disappointment you experienced with your recent shipment.
We take allegations of extortion, overcharging, or malpractice very seriously. Our aim has always been to provide transparent, reliable, and affordable shipping services.
Unfortunately, our team has confirmed that your package is not eligible for Forward2me Lite due to its original dimensions of 52 x 25 x 20 cm, which total 97 cm, exceeding the service limit.
For reference, to qualify for Forward2me Lite, packages must meet the following criteria:
Weight: less than 2 kilograms
Combined dimensions: under 90 centimeters
Maximum declared value: £50
Combine and Repack services: not available
For more information please check this link https://www.forward2me.com/lite/
We deeply regret that this experience has affected your trust in Forward2me.
First, we want to sincerely apologize for the frustration and disappointment you experienced with your recent shipment.
We take allegations of extortion, overcharging, or malpractice very seriously. Our aim has always been to provide transparent, reliable, and affordable shipping services.
Unfortunately, our team has confirmed that your package is not eligible for Forward2me Lite due to its original dimensions of 52 x 25 x 20 cm, which total 97 cm, exceeding the service limit.
For reference, to qualify for Forward2me Lite, packages must meet the following criteria:
Weight: less than 2 kilograms
Combined dimensions: under 90 centimeters
Maximum declared value: £50
Combine and Repack services: not available
For more information please check this link https://www.forward2me.com/lite/
We deeply regret that this experience has affected your trust in Forward2me.
Jose Esteves
19 August 2025
FedEx International Economy
JE
Comunicacion servicio al cliente por telefono al menos en inglés y español si yo ubiera obtenido un personal que me atendiera yo ubiera seguido comprando tuve muchas dudas en el proceso de envio y conocimiento y servicios de foward2me me gustaría conocerlo mejor
We sincerely apologize for any difficulties you experienced during your call and for any frustration caused by language barriers.
We truly value your interest in Forward2me and would be happy to provide you with more detailed guidance about our shipping process and services.
We sent you an email to clarify our services.
We truly value your interest in Forward2me and would be happy to provide you with more detailed guidance about our shipping process and services.
We sent you an email to clarify our services.
Shany
19 August 2025
FedEx Regional Economy
S
I was super happy with the service. When the package did was withheld in customs the representative Joyce from Forward2Me contacted me and tried to help as much as possible. It took some time but the package was released eventually, and she followed up and made sure I recieved it. Super caring service!
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Joyce.❤️
Unverified Customer
18 August 2025
Unknown Shipment Details
I recently used forward2me and the whole experience was excellent. The process was smooth, fast, and reliable, but what really made the difference was the customer support. I would especially like to mention Joyce, who guided me through every step, answering all my questions with professionalism, kindness, and efficiency. Thanks to her support, everything was much easier than I expected.
I highly recommend forward2me and truly appreciate Joyce’s dedication, which reflects the company’s strong commitment to its customers.
I highly recommend forward2me and truly appreciate Joyce’s dedication, which reflects the company’s strong commitment to its customers.
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Joyce.❤️
michael couoh lee
18 August 2025
FedEx Connect Plus
MCL
good service, shipped my package in under 3 hours after receiving it. they’re good and offer slightly expensive rates but from germany warehouse to california in 5 days is amazing.
Many thanks for the 5 star review. 😊
Nuno Cruz
18 August 2025
UPS Standard Single
NC
great service
Thanks for the 5 star review
Lisa Moore
17 August 2025
UPS Express Saver
LM
It was my first time purchasing overseas and Forward to me took the guess work out of it. Easy instructions and everything worked out great
Thanks for the 5 star review.
L.C.
16 August 2025
DHL Express Worldwide
L
easy to use, customer service is good, delivery options is great
Thanks for the 5 star review.
Unverified Customer
14 August 2025
Unknown Shipment Details
Had great support from Nica. I’m a happy customer.
Thank you for your kind words! We’re so glad to hear that Nica was able to provide great support and that you’re a happy customer.
Unverified Customer
14 August 2025
Unknown Shipment Details
Nica was amazing! Always quick to reply and very clear in answering my questions about my Amazon UK package tracking. Professional, efficient, and kind — highly recommend Forward2me! Mariona from Barcelona, Spain.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica❤️
Unverified Customer
14 August 2025
Unknown Shipment Details
This was my first time using Forward2Me to ship a high-value item from the UK to the United States, and I couldn’t have asked for better service. Joyce was amazing — quick to respond, clear in her guidance, and she went the extra mile to update the commercial invoice and send details to DHL for smooth customs clearance.
If you’re shipping internationally through the UK warehouse, I highly recommend mentioning Joyce. She made the process seamless and stress-free, and I’ll definitely use Forward2Me again.
If you’re shipping internationally through the UK warehouse, I highly recommend mentioning Joyce. She made the process seamless and stress-free, and I’ll definitely use Forward2Me again.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Unverified Customer
13 August 2025
Unknown Shipment Details
I had an incredibly frustrating experience with Forward2Me. I sent a complete table to their warehouse for repacking and international shipping. I selected “Combine & Repack” for everything in my account and was told the shipment was ready to go. When the delivery arrived, half the table was missing, including the legs, hardware, and instructions, and no one had informed me anything was left behind. It took over two weeks of slow, back-and-forth responses to get an answer, and the missing parts had been sitting in their warehouse the entire time. I was then told I had to pay extra to get them shipped, even though the mistake was not mine. In the end, I paid just to get it over with, but this whole process has been a nightmare. Very poor communication, no accountability, and very slow to resolve mistakes. I will not be using them again. UPDATE: Forward2Me acknowledged the mistake with my shipment and refunded the cost of the second delivery. I appreciate that the team followed through with a fair resolution.
Thank you for sharing your feedback with us.
Our team has further reviewed your case, and I believe an email was already sent to you with the resolution regarding this matter. Please check your inbox and let us know if you haven’t received it.
Our team has further reviewed your case, and I believe an email was already sent to you with the resolution regarding this matter. Please check your inbox and let us know if you haven’t received it.
Tiffany Lo Vision IP
12 August 2025
FedEx International Economy
TLV
cost effective shipping charges
Many thanks for the 5 star review. 😊
Insanu Khamil
11 August 2025
FedEx Connect Plus
IK
Very helpful and fast shipping
Thanks for the 5 star review :)
Unverified Customer
09 August 2025
Unknown Shipment Details
Joyce at the U.K. warehouse has been super helpful with all my queries. Locating items and keeping me well informed. Such a pleasant point of contact. 🙏 for all you kind help!
Thanks for the 5 star review Joyce. :)
Unverified Customer
09 August 2025
Unknown Shipment Details
The process for shipping to Forward2Me has been relatively seamless, apart from the payment verification at the end. I was impressed with the affordable rates, and after ordering something to the Germany warehouse getting the parcel to the shipping phase was simple. However, after paying the shipping fees via PayPal I received an email that looked like a Phishing scam from the Forward2Me customer support. It wasn't explicitly clear that I should trust this email from reading through the FAQs, in which there was only one page that mentioned the PayPal verification issue. To top it off, the email was written in somewhat broken English, and I was asked for my Passport/Government ID and proof of purchase, which raised major alarm bells.
To summarise, I think the process with Forward2Me is great, but you guys need to formalise verifying a PayPal purchase (if the email on the account is different) through your site, instead of asking someone via email to send pictures of their ID, which blatantly looks like a Phishing scam
To summarise, I think the process with Forward2Me is great, but you guys need to formalise verifying a PayPal purchase (if the email on the account is different) through your site, instead of asking someone via email to send pictures of their ID, which blatantly looks like a Phishing scam
Thank you for taking the time to share your experience. I’m glad to hear that most of your shipment process went smoothly and that you found our rates affordable.
I’m sorry that the PayPal verification request caused concern and appeared suspicious. I completely understand how an unexpected email asking for sensitive information could raise red flags, especially when it’s not clearly explained in our FAQs. Your feedback is valid, and we take it seriously.
The reason we request additional verification is to protect both our customers and our business when the PayPal email address differs from the one registered with Forward2Me. However, we recognise that the current process could look like a phishing attempt.
We are already reviewing how we handle this to make it more secure and transparent. This includes:
Moving document submission to a secure section of your Forward2Me account, rather than via email
Updating our FAQs and payment confirmation pages to clearly explain when and why verification is needed
Improving the clarity and professionalism of our communications
Thank you again for highlighting this issue.
I’m sorry that the PayPal verification request caused concern and appeared suspicious. I completely understand how an unexpected email asking for sensitive information could raise red flags, especially when it’s not clearly explained in our FAQs. Your feedback is valid, and we take it seriously.
The reason we request additional verification is to protect both our customers and our business when the PayPal email address differs from the one registered with Forward2Me. However, we recognise that the current process could look like a phishing attempt.
We are already reviewing how we handle this to make it more secure and transparent. This includes:
Moving document submission to a secure section of your Forward2Me account, rather than via email
Updating our FAQs and payment confirmation pages to clearly explain when and why verification is needed
Improving the clarity and professionalism of our communications
Thank you again for highlighting this issue.
Unverified Customer
09 August 2025
Unknown Shipment Details
Here’s exactly how my experience with forward2me went (Parcel ID: US-61-1753878944484100):
1. Step 1 – Shipping calculator: I entered the exact dimensions and weight into their own calculator — FedEx to Hungary showed around $60, with cheaper options starting at $28.
2. Step 2 – Forced repackaging: Once my package arrived, they forced me to repackage it without any proper explanation — only generic copy-paste replies. During this stage, they gave me an “estimated” shipping cost of $84, already about 40% higher than the calculator’s maximum FedEx rate.
3. Step 3 – After repackaging: They claim repackaging is to save cost, but after it was done, the only option left was FedEx at $106 — another 26% increase over the repackaging estimate, and over 75% higher than the calculator’s original FedEx price.
I contacted customer service three separate times to get a specific explanation for this price jump. Every single time, I received the same generic “volumetric weight” explanation — none of which addressed the actual discrepancy between their calculator prices and the final price shown in my account.
At this point, my only “choice” was to either pay the inflated price or have my package destroyed.
This is a very sneaky, misleading, and completely non-transparent pricing tactic. Be warned: once your parcel is in their warehouse, you may be trapped in a pay-or-lose-it scenario.
1. Step 1 – Shipping calculator: I entered the exact dimensions and weight into their own calculator — FedEx to Hungary showed around $60, with cheaper options starting at $28.
2. Step 2 – Forced repackaging: Once my package arrived, they forced me to repackage it without any proper explanation — only generic copy-paste replies. During this stage, they gave me an “estimated” shipping cost of $84, already about 40% higher than the calculator’s maximum FedEx rate.
3. Step 3 – After repackaging: They claim repackaging is to save cost, but after it was done, the only option left was FedEx at $106 — another 26% increase over the repackaging estimate, and over 75% higher than the calculator’s original FedEx price.
I contacted customer service three separate times to get a specific explanation for this price jump. Every single time, I received the same generic “volumetric weight” explanation — none of which addressed the actual discrepancy between their calculator prices and the final price shown in my account.
At this point, my only “choice” was to either pay the inflated price or have my package destroyed.
This is a very sneaky, misleading, and completely non-transparent pricing tactic. Be warned: once your parcel is in their warehouse, you may be trapped in a pay-or-lose-it scenario.
Thank you for your feedback.
We’ve noted that your shipment contains consumer commodities. When using the pricing page, you may have entered the full shipping address and selected Perfume, as these types of goods are categorized under consumer commodities.
Please note that for all consumer commodities, there is an additional fee of $28.75 applied as surcharges for the courier for the US warehouse.
The chargeble weight is the volumetric weight of the goods which is 3.9 lbs.
Here’s the calculation you can use:
Volumetric (dimensional) weight = (L × W × H) / dimensional divisor
For 10 × 8 × 8 in:
Volume = 10 × 8 × 8 = 640 in³
Using a 166 divisor: 640 / 166 = 3.86 lb → 3.9 lb
Couriers use chargeable weight instead of just the actual weight because shipping costs are based not only on how heavy a parcel is, but also on how much space it takes up in the aircraft or vehicle.
Actual weight = 2.15 lbs
Volumetric weight = 3.9 lbs (using 166)
All items classified as Consumer Commodities must be repacked in line with IATA (International Air Transport Association) regulations. This is a mandatory requirement for safe air transport and compliance with international shipping standards.
Because of this, our system automatically enforces repackaging for such goods to ensure they meet the necessary guidelines before shipment.
We appreciate your understanding.
Kind regads,
We’ve noted that your shipment contains consumer commodities. When using the pricing page, you may have entered the full shipping address and selected Perfume, as these types of goods are categorized under consumer commodities.
Please note that for all consumer commodities, there is an additional fee of $28.75 applied as surcharges for the courier for the US warehouse.
The chargeble weight is the volumetric weight of the goods which is 3.9 lbs.
Here’s the calculation you can use:
Volumetric (dimensional) weight = (L × W × H) / dimensional divisor
For 10 × 8 × 8 in:
Volume = 10 × 8 × 8 = 640 in³
Using a 166 divisor: 640 / 166 = 3.86 lb → 3.9 lb
Couriers use chargeable weight instead of just the actual weight because shipping costs are based not only on how heavy a parcel is, but also on how much space it takes up in the aircraft or vehicle.
Actual weight = 2.15 lbs
Volumetric weight = 3.9 lbs (using 166)
All items classified as Consumer Commodities must be repacked in line with IATA (International Air Transport Association) regulations. This is a mandatory requirement for safe air transport and compliance with international shipping standards.
Because of this, our system automatically enforces repackaging for such goods to ensure they meet the necessary guidelines before shipment.
We appreciate your understanding.
Kind regads,
Unverified Customer
07 August 2025
Unknown Shipment Details
Perfect shipping service, I had issues at first with them, but overall the free storage and shipping price is top notch. Thanks!
Thanks for the 5 star review :)
Unverified Customer
06 August 2025
Unknown Shipment Details
i'm a full-time traveler and needed items sent to me.
before signing up, i confirmed with their support that they ship to my current location, they said yes. after my package arrived at their facility, they asked for an invoice (which i provided), then my passport, and finally rejected the shipment outright.
it felt like getting hit by a train, lost time, lost money.
i strongly advise avoiding this company.
before signing up, i confirmed with their support that they ship to my current location, they said yes. after my package arrived at their facility, they asked for an invoice (which i provided), then my passport, and finally rejected the shipment outright.
it felt like getting hit by a train, lost time, lost money.
i strongly advise avoiding this company.
Thanks for the feedback.
Thank you for sharing your experience. Could you please provide the email address linked to your account or the account ID, so we can look into this further? Alternatively, you may raise the matter directly with Aimee from our team to review what happened and see if we can find a resolution.
Thank you for sharing your experience. Could you please provide the email address linked to your account or the account ID, so we can look into this further? Alternatively, you may raise the matter directly with Aimee from our team to review what happened and see if we can find a resolution.
Andrea S.
06 August 2025
FedEx Connect Plus
AS
The fact that I panicked a bit about just uploading an order, and then not having to upload an invoice (yet) - went through with the order confirmation and all is good.
Thanks for the 4 star review :)
Unverified Customer
05 August 2025
Unknown Shipment Details
Forward to me is easy to use and were highly effective in getting my parcel from Japan to the UK. Would use again in a heartbeat.
Many thanks for the 5 star review. 😊
Unverified Customer
04 August 2025
Unknown Shipment Details
I had a great experience with Forward2me, especially thanks to Aimee, who handled my enquiry with professionalism and clarity. She was prompt, helpful, and made the whole process smooth from start to finish. My shipping invoice was provided on time, and the instructions were easy to follow. The communication throughout was clear and reassuring. Highly recommend the Preston warehouse team and Aimee in particular—thank you for the excellent service!
Thank you for sharing your experience with us and 5 star review for Aimee
Unverified Customer
03 August 2025
Unknown Shipment Details
Revisione della recensione precedente.
Dopo varie e-mail di sollecito e precedente recensione negativa, hanno riemesso la fattura con un prezzo di spedizione adeguato e spedito la merce.
Ricevuto tutto, ma che fatica!
Dopo varie e-mail di sollecito e precedente recensione negativa, hanno riemesso la fattura con un prezzo di spedizione adeguato e spedito la merce.
Ricevuto tutto, ma che fatica!
Many thanks for the 4 star review. 😊
Kat
03 August 2025
FedEx Connect Plus
K
This was so much quicker than I expected and it was so very easy.
Many thanks for the 5 star review. 😊
Unverified Customer
02 August 2025
Unknown Shipment Details
My last experience wasn't perfect because of the prepaid tax duty policy however I managed to postpay them at door.
Forward2me asked for = 80$ tax and duty.
The courier at door asked for only 30$
My package arrived in safe and perfect condition.
Thanks.
Forward2me asked for = 80$ tax and duty.
The courier at door asked for only 30$
My package arrived in safe and perfect condition.
Thanks.
Thanks for the feedback.
We would like to inform you that, due to repeated issues with duties and taxes being billed back to the shipper when using DAP (Delivered At Place), we will now restrict all FedEx shipments to Saudi Arabia to DDP (Delivered Duties Paid) only, effective immediately. This policy applies to shipments from all our warehouse locations.
We do apologise for any inconvenience.
We would like to inform you that, due to repeated issues with duties and taxes being billed back to the shipper when using DAP (Delivered At Place), we will now restrict all FedEx shipments to Saudi Arabia to DDP (Delivered Duties Paid) only, effective immediately. This policy applies to shipments from all our warehouse locations.
We do apologise for any inconvenience.
Jaroslaw Pytko
01 August 2025
FedEx Regional Economy
JP
All was good
Many thanks for the 5 star review. 😊
Unverified Customer
31 July 2025
Unknown Shipment Details
Great service and support!
Joyce of Wilmington warehouse provided me an outstanding support and help to complete the process of my package (retailer did not provide me any invoice for the import…).
Very competent people and suggested service!
Joyce of Wilmington warehouse provided me an outstanding support and help to complete the process of my package (retailer did not provide me any invoice for the import…).
Very competent people and suggested service!
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Joyce.❤️
Unverified Customer
30 July 2025
Unknown Shipment Details
I entrusted Forward2Me with an express shipment on July 3, 2025, and paid over $400 for fast delivery (4 business days). Three weeks later, the package still hasn't even left their warehouse. They admitted that my parcel was mistakenly sent to another customer — a massive internal error — but since then, they have done absolutely nothing to resolve it.
I've written several official complaints and demanded a refund and compensation. They stopped responding. This is totally unacceptable for a company that claims to offer insured and professional international shipping.
I lost over $1,600 including the item and delivery costs. If you're considering using Forward2Me — DON'T. Their support is unresponsive, and they take no accountability when they mess up.
I will be filing complaints with UK Trading Standards and financial authorities.
UPD (August 2025):
I originally left a 1-star review after my experience with Forward2Me. Eventually, the company tracked down my package — it had mistakenly been sent to Japan instead of Georgia — and they managed to deliver it to me safely after a month’s delay. To their credit, they also refunded the full delivery cost and provided additional compensation for the inconvenience.
While the initial handling of the issue was extremely frustrating, I appreciate that they did ultimately resolve it and made an effort to make things right. For that reason, I am updating my rating from 1★ to 3★.
I've written several official complaints and demanded a refund and compensation. They stopped responding. This is totally unacceptable for a company that claims to offer insured and professional international shipping.
I lost over $1,600 including the item and delivery costs. If you're considering using Forward2Me — DON'T. Their support is unresponsive, and they take no accountability when they mess up.
I will be filing complaints with UK Trading Standards and financial authorities.
UPD (August 2025):
I originally left a 1-star review after my experience with Forward2Me. Eventually, the company tracked down my package — it had mistakenly been sent to Japan instead of Georgia — and they managed to deliver it to me safely after a month’s delay. To their credit, they also refunded the full delivery cost and provided additional compensation for the inconvenience.
While the initial handling of the issue was extremely frustrating, I appreciate that they did ultimately resolve it and made an effort to make things right. For that reason, I am updating my rating from 1★ to 3★.
First and foremost, I want to sincerely apologize for the mix-up with your shipment at our US warehouse. We fully understand how frustrating this situation has been, especially given the express service you entrusted us with and the significant costs involved.
Please know that we are taking this matter very seriously. Our team is actively working to improve our processes and ensure this type of internal error does not happen again. We deeply regret the delay and the inconvenience caused by your package being mistakenly sent to another customer.
We acknowledge that our communication with you has fallen short, and for that, I am truly sorry. We value your trust and business, and we are committed to resolving this issue as swiftly as possible. I will personally escalate this case to our senior management to review compensation and the best way to make this right.
Thank you for your patience so far. We appreciate your feedback, as it helps us improve our service for all customers.
Please know that we are taking this matter very seriously. Our team is actively working to improve our processes and ensure this type of internal error does not happen again. We deeply regret the delay and the inconvenience caused by your package being mistakenly sent to another customer.
We acknowledge that our communication with you has fallen short, and for that, I am truly sorry. We value your trust and business, and we are committed to resolving this issue as swiftly as possible. I will personally escalate this case to our senior management to review compensation and the best way to make this right.
Thank you for your patience so far. We appreciate your feedback, as it helps us improve our service for all customers.
Unverified Customer
30 July 2025
Unknown Shipment Details
NICA from UK warehouse team was quick to find a workable solution and help in a proffesional manner, thank you
Thanks for the 5 star review for Nica :)