Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
17 July 2025
Unknown Shipment Details
KAYE is a good agent !
Unverified Customer
17 July 2025
Unknown Shipment Details
Excellent service, highly recommended.
JOYCE, NICA, HONEY-MARICRIS helped me during the process. Thank you!!!
JOYCE, NICA, HONEY-MARICRIS helped me during the process. Thank you!!!
Unverified Customer
16 July 2025
Unknown Shipment Details
Definitely very reliable, professional and fast delivery. So glad this service exists. Highly recommended! Thank you, USA Warehouse!
Konstantinos
16 July 2025
UPS Standard Single
K
All good and professional!
Unverified Customer
16 July 2025
Unknown Shipment Details
Got quick and accurate help from Wens and sorted my issue. This is my 1st experience with Forward2me UK and I am a happy customer. Thanks a lot.
Unverified Customer
15 July 2025
Unknown Shipment Details
#Edited
We had some conversation by an Email and Aimee from Customer Experience Manager promised to ship & repack free of charge this time for the delay and making me waiting 4-5 days,i hope all will be good as i been using forward2me for tons of shipment thank you Aimee!
We had some conversation by an Email and Aimee from Customer Experience Manager promised to ship & repack free of charge this time for the delay and making me waiting 4-5 days,i hope all will be good as i been using forward2me for tons of shipment thank you Aimee!
Thanks for the feedback.
Our US team is currently experiencing some backlogs due to the weekend, which may be causing delays in updating parcel information. Based on what we’re seeing, your package is likely already booked in. We believe the issue is already resolved.
Customer Satisfaction Team
Our US team is currently experiencing some backlogs due to the weekend, which may be causing delays in updating parcel information. Based on what we’re seeing, your package is likely already booked in. We believe the issue is already resolved.
Customer Satisfaction Team
Unverified Customer
15 July 2025
Unknown Shipment Details
I read the reviews, and thought wow, the customer service is going to be amazing. The line was bad, the woman's English was difficult to understand, and there was what seemed like a child crying in the background, and then she hung up. The next time I rang up, I was asked to leave my name, number and email and someone would get back to me "shortly'. Very disappointing. Why not just name and number? Or do they want to squeeze as much information out of me for marketing purposes.
Thank you for your honest feedback, and we're genuinely sorry for the experience you've had.
This is not the level of service we aim to provide, and we take your concerns seriously. We are currently reviewing how calls are handled, especially by remote staff, and addressing any issues that affect the quality of support.
We understand how frustrating it must have been to experience poor audio, difficulty in communication, and background noise during your call. This is unacceptable, and we are taking steps to ensure all our staff provide professional and distraction-free service, regardless of their working location.
Regarding the request for your name, number, and email this is not for marketing purposes. We ask for these details solely to verify your account and follow up appropriately with your case. That said, we acknowledge it could have been explained better, and we’ll make sure this is clearer moving forward.
Our team already reach out to you directly too.
Customer Satisfaction Team
This is not the level of service we aim to provide, and we take your concerns seriously. We are currently reviewing how calls are handled, especially by remote staff, and addressing any issues that affect the quality of support.
We understand how frustrating it must have been to experience poor audio, difficulty in communication, and background noise during your call. This is unacceptable, and we are taking steps to ensure all our staff provide professional and distraction-free service, regardless of their working location.
Regarding the request for your name, number, and email this is not for marketing purposes. We ask for these details solely to verify your account and follow up appropriately with your case. That said, we acknowledge it could have been explained better, and we’ll make sure this is clearer moving forward.
Our team already reach out to you directly too.
Customer Satisfaction Team
TMA
13 July 2025
UPS Worldwide Expedited
T
Love this service. Great communication, great website and all items arrived in a timely manner! Will definately use again if needed!
Many thanks for the 5 star review. 😊
Georg
12 July 2025
FedEx Regional Economy
G
Great service. Everything went smooth. Managed to get package across Europe from German companies that don't deliver to my Country. Very happy.
Many thanks for the 5 star review. 😊
Unverified Customer
12 July 2025
Unknown Shipment Details
While forward2me UK are a bit slow, but friendly and thrustworthy, forward2me USA is a complete different storry. While all purchase documents have been submited even before the goods have arrived to forward2me USA, questioning started useing standard emails ("Tracking Number:, Courier Details:, Sender Details:, Brief description of the package contents:, Copy of Purchase Invoice/Proof of Purchase:). No one looked into the uploaded documents. It went on in a loop. Sending me questions, not reading answers, sending same or slightly different questions, 13 times!!! Waiting up to 4/5 days for reaction sometimes. Its all about two fans, two cpu brackets and a cutting tool. In the meantime I compiled a list additional to invoices. This list contains: description, shipping company, tracking id and value of goods for each article. This list has been send several times to forward2me USA and is strictly ignored. Then I got the confirmation Jxxxx understood the issue: "To confirm, the tracking id xxx- should only have the below item? bi-metal hole cutter flat drill edge", to fix the wrong allocation. I confirmed and Jxxxx wrote me to do that within two days. Next I was asked to confirm the physical disposal of the articles by Jxxxx. I asked forward2 for another employe to help me, but was asigned back to Jxxxx. Now the tracking number of the fans has been removed out of forward2me´s system without my consent. The whole process starts feeling like a mind game. Thanks to the removed tracking number I am not even able to combine and repack and ship with wrong allocations, paying double tax. I cannot access the goods any more. In two days I am running in a situation, where I have to pay almost $100 for storage per month. Fully dependend on the mercy of forward2me to get the articles repacked and shipped to Germany.
Jeffrey
12 July 2025
DHL Express Worldwide
J
Great service, thanks
Many thanks for the 5 star review. 😊
Unverified Customer
12 July 2025
Unknown Shipment Details
Ich habe forward2me genutzt, um ein Paket von Großbritannien nach Deutschland zu versenden. Nach der ersten Bezahlung wurde mir das Geld zurückerstattet – mit dem Hinweis, dass ich zusätzlich Repackaging und Versand auswählen müsse. Das tat ich. Das Paket wurde versendet, kam aber wieder zurück und wurde bei forward2me als neues Paket registriert. Ich sollte den gesamten Prozess erneut starten – ohne Rückerstattung der bisherigen Kosten.
Erst nach meiner Bewertung meldete sich der Kundenservice, entschuldigte sich und verschickte das Paket erneut über einen anderen Dienstleister. Trotzdem wurden wieder Dokumente von mir angefordert, obwohl forward2me bereits alles vorlag. Seit über zwei Wochen liegt das Paket nun beim Zoll. Auf Nachfrage hieß es, es fehle eine Zollvollmacht – die ich forward2me eingereicht habe. Doch es bewegt sich nichts.
Was ich mich frage: Warum muss ich mich überhaupt selbst um den Zoll kümmern? Andere Versandunternehmen erledigen das für mich im Hintergrund – ich muss nur danach zahlen - und ich verschicke regelmäßig international. Solche Probleme hatte ich bisher nie.
Ein früherer Versand mit forward2me aus den USA verlief ähnlich schwierig.
Seit über einem Monat versuche ich, mein Paket aus Großbritanien zu bekommen – bisher ohne Erfolg.
Erst nach meiner Bewertung meldete sich der Kundenservice, entschuldigte sich und verschickte das Paket erneut über einen anderen Dienstleister. Trotzdem wurden wieder Dokumente von mir angefordert, obwohl forward2me bereits alles vorlag. Seit über zwei Wochen liegt das Paket nun beim Zoll. Auf Nachfrage hieß es, es fehle eine Zollvollmacht – die ich forward2me eingereicht habe. Doch es bewegt sich nichts.
Was ich mich frage: Warum muss ich mich überhaupt selbst um den Zoll kümmern? Andere Versandunternehmen erledigen das für mich im Hintergrund – ich muss nur danach zahlen - und ich verschicke regelmäßig international. Solche Probleme hatte ich bisher nie.
Ein früherer Versand mit forward2me aus den USA verlief ähnlich schwierig.
Seit über einem Monat versuche ich, mein Paket aus Großbritanien zu bekommen – bisher ohne Erfolg.
Thank you for taking the time to share your experience, and we sincerely apologize for the inconvenience you’ve encountered.
We’d like to investigate this matter further and understand exactly what happened so we can address it properly. Kindly send us an email and attention to "Aims". Once we receive this information, we will promptly look into the case and provide you with an update as soon as possible.
Cheers,
We’d like to investigate this matter further and understand exactly what happened so we can address it properly. Kindly send us an email and attention to "Aims". Once we receive this information, we will promptly look into the case and provide you with an update as soon as possible.
Cheers,
Unverified Customer
12 July 2025
Unknown Shipment Details
I had an excellent experience with Forward2Me. Their customer service (NICA/UK) was responsive and helpful, addressing all my queries promptly. The tracking updates were accurate, giving me peace of mind throughout the delivery process. Overall, I highly recommend Forward2Me. Thank youuu, Forward2me
Unverified Customer
11 July 2025
Unknown Shipment Details
Perfect Nice
Many thanks for the 5 star review. 😊
Unverified Customer
11 July 2025
Unknown Shipment Details
Perfect
Unverified Customer
11 July 2025
Unknown Shipment Details
They help you to order things that doesnt ship to your country
Many thanks for the 5 star review. 😊
AHMED ASIRI
11 July 2025
FedEx International Economy
AA
Very nice
Continuous follow-up and clear and easy site
Continuous follow-up and clear and easy site
Many thanks for the 5 star review. 😊
Unverified Customer
11 July 2025
Unknown Shipment Details
Very fast responding and helping with your issue
Unverified Customer
10 July 2025
Unknown Shipment Details
Excellent customer service from Nica. Relating to an item at Preston warehouse. Good clear and timely communications and followup. ⭐️⭐️⭐️⭐️⭐️
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
10 July 2025
Unknown Shipment Details
Honey a été parfait il m’a bien aidé pour ma livraison ce site est vraiment au top
Merci encore
Merci encore
Many thanks for the 5 star review. 😊
Sean
10 July 2025
DHL Express Worldwide
S
It was a seamless experience
Many thanks for the 5 star review. 😊
Unverified Customer
10 July 2025
Unknown Shipment Details
Good service and responders
Many thanks for the 5 star review. 😊
Unverified Customer
10 July 2025
Unknown Shipment Details
Kaye helped me with a correction for my account. Response was quick and helpful.
Patrick Aucoin
10 July 2025
DHL Express Worldwide
PA
Quick and the goods were well handled. I’ve used forward2me a few times it’s a companies that handles parcels that are delicate and I’ve had nothing but good experiences.
Many thanks for the 5 star review. 😊
Unverified Customer
09 July 2025
Unknown Shipment Details
Received my Brompton!
My first experience was terrible. After arrival at the German warehouse, my parcel was put on hold for a long time. The first-line support gave unhelpful responses.
But then Joyce took over my case and got the package shipped.
Thank you so much, Joyce!
My first experience was terrible. After arrival at the German warehouse, my parcel was put on hold for a long time. The first-line support gave unhelpful responses.
But then Joyce took over my case and got the package shipped.
Thank you so much, Joyce!
That's wonderful to hear! Thank you for sharing your experience with us and 4 star review for Joyce❤️
Michael Roland
09 July 2025
UPS Standard Single
MR
Support, guidance and understanding provided by the customer support organization at forward2me, helping me to overcome massive import processing delays experienced when using UPS for two shipments to Germany.
Many thanks for the 5 star review. 😊
Tiago Braga
09 July 2025
FedEx Connect Plus
TB
Everything arrived as expected from UK to Portugal. The same day it was delivered to forward2me it showed in the website, paid the extra small fee for the repacking, pre-paid the duties with the new option they give so you don’t have to pay the ridiculous courier fees and it arrived super fast and secured to my house. Excellent and fast service.
Many thanks for the 5 star review. 😊
Daniel
09 July 2025
UPS Standard Single
D
Fast delivery, safe repackaging, great communication. Everything, as expected :) I highly recommend this service and will definitely use it again in the future.
Many thanks for the 5 star review. 😊
Unverified Customer
08 July 2025
Unknown Shipment Details
I had an incredibly frustrating experience with this service. I asked if it was possible to ship fragrance oil, and was told to proceed. After the delivery, I found out the package was classified as dangerous goods. To make matters worse, I had an iPhone 13 Pro Max and other items worth around $1,000 in the same shipment. Despite the high shipping fee of around $420, I only received a payment slip that expired within 48 hours, and the payment was canceled.
I’m fully prepared to pay for the shipping, but I’ve been waiting for over a week with no response from customer service. The phone number provided isn’t connecting, and there has been no follow-up on my inquiries. My package is now stuck, incurring demurrage fees, and I'm left with no resolution. This process has been slow, inefficient, and unprofessional. I cannot recommend this service to anyone based on my experience.
I’m fully prepared to pay for the shipping, but I’ve been waiting for over a week with no response from customer service. The phone number provided isn’t connecting, and there has been no follow-up on my inquiries. My package is now stuck, incurring demurrage fees, and I'm left with no resolution. This process has been slow, inefficient, and unprofessional. I cannot recommend this service to anyone based on my experience.
Thanks for your feedback.
We’ve reviewed the details, but unfortunately, we do not recognize this feedback. Could you please provide any additional information or send us an email at info@forward2me.com
We’ve reviewed the details, but unfortunately, we do not recognize this feedback. Could you please provide any additional information or send us an email at info@forward2me.com
Unverified Customer
08 July 2025
Unknown Shipment Details
Au top, rapide et efficace.
Many thanks for the 5 star review. 😊
Ryan
08 July 2025
DPD Classic
R
I’ve received 4 different shipments via Forward2me in the last year and must say I am very pleased with their service.
Website Handling:
The forward2me website is not the most intuitive, but sufficiently simple for me. After some time getting to know the website and how it works I easily received my warehouse address.
After shipping my Items to the warehouse address, I received an email from forward2me upon their arrival and easily forwarded them to my address. I was able to choose between multiple carriers with different pricing and delivery times.
Delivery Time:
All four of my shipments so far had arrived on time without any delays. I’ve tried multiple carriers like UPS/FedEX and their F2me cross border shipping and all of them worked very well.
Package Condition:
Since I ordered items that could easily break on an international shipment, I was very worried at first, but amazed when my packages arrived.
All four of them arrived a in a great condition in respect to the distance they had traveled.
Overall I am very satisfied with their service and haven’t had any problems so far.
Website Handling:
The forward2me website is not the most intuitive, but sufficiently simple for me. After some time getting to know the website and how it works I easily received my warehouse address.
After shipping my Items to the warehouse address, I received an email from forward2me upon their arrival and easily forwarded them to my address. I was able to choose between multiple carriers with different pricing and delivery times.
Delivery Time:
All four of my shipments so far had arrived on time without any delays. I’ve tried multiple carriers like UPS/FedEX and their F2me cross border shipping and all of them worked very well.
Package Condition:
Since I ordered items that could easily break on an international shipment, I was very worried at first, but amazed when my packages arrived.
All four of them arrived a in a great condition in respect to the distance they had traveled.
Overall I am very satisfied with their service and haven’t had any problems so far.
Thank you for sharing your positive experience!
We’re happy to hear that you’ve had such a smooth and reliable experience with forward2me over the past year. It’s great to know that, despite the website not being the most intuitive at first, you were able to navigate it comfortably and manage your shipments without issues.
Warm regards,
We’re happy to hear that you’ve had such a smooth and reliable experience with forward2me over the past year. It’s great to know that, despite the website not being the most intuitive at first, you were able to navigate it comfortably and manage your shipments without issues.
Warm regards,
ADITI AYUB
08 July 2025
FedEx Connect Plus
AA
I recently used Forward2me for a package forwarding service from the UK, and here’s my experience:
✅ Positives:
Easy to set up and use.
The parcel was delivered safely and on time.
Great customer support when I had queries about shipping options.
❌ What could be better (optional):
One of my items was missing from the parcel — still awaiting investigation ,
✅ Positives:
Easy to set up and use.
The parcel was delivered safely and on time.
Great customer support when I had queries about shipping options.
❌ What could be better (optional):
One of my items was missing from the parcel — still awaiting investigation ,
Many thanks for the 5 star review. 😊
Unverified Customer
07 July 2025
Unknown Shipment Details
I’m so happy with my decision to have my items delivered via Forward2Me!
I ordered some shoes and jeans from Ariat International in the USA. Initially, I thought all the items would arrive in the Warehouse in one package, but they ended up being delivered in three separate shipments.
Joyce and Nica from the warehouse in Delaware, USA, were incredibly helpful. They assisted me in filling out the necessary information for each shipment and made sure that all my items were repacked together into one large box, including the original shoe boxes, just as I requested.
Everything was beautifully packed, and the whole process felt very smooth. They were super friendly, fast, and kept me constantly updated via WhatsApp and email — so I always knew what was going on.
I received the package in Germany today, and it arrived in perfect condition. All the items were well protected and just as I had hoped!
One thing I didn’t realize (my own oversight) is that Forward2Me only handles the shipping charges — not the customs or import taxes. Since my order value was over €150, I had to pay additional taxes upon arrival in Germany. Just something to keep in mind when ordering from the U.S.! But honestly, these were unique products I couldn’t find here, so I’m still very happy.
Overall, I can highly recommend Forward2Me for their outstanding service and great communication. I’ll definitely use them again for future orders!
I ordered some shoes and jeans from Ariat International in the USA. Initially, I thought all the items would arrive in the Warehouse in one package, but they ended up being delivered in three separate shipments.
Joyce and Nica from the warehouse in Delaware, USA, were incredibly helpful. They assisted me in filling out the necessary information for each shipment and made sure that all my items were repacked together into one large box, including the original shoe boxes, just as I requested.
Everything was beautifully packed, and the whole process felt very smooth. They were super friendly, fast, and kept me constantly updated via WhatsApp and email — so I always knew what was going on.
I received the package in Germany today, and it arrived in perfect condition. All the items were well protected and just as I had hoped!
One thing I didn’t realize (my own oversight) is that Forward2Me only handles the shipping charges — not the customs or import taxes. Since my order value was over €150, I had to pay additional taxes upon arrival in Germany. Just something to keep in mind when ordering from the U.S.! But honestly, these were unique products I couldn’t find here, so I’m still very happy.
Overall, I can highly recommend Forward2Me for their outstanding service and great communication. I’ll definitely use them again for future orders!
Many thanks for the 5 star review. 😊
Unverified Customer
07 July 2025
Unknown Shipment Details
I received support because my package was at customs and they hadn't sent me the value to pay. So JOYCE was fantastic and helped me to solve this.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Unverified Customer
05 July 2025
Unknown Shipment Details
I have been using their service for some years now however company must have grown and competencies are left behind in basic knowledge on rules and regulations my package started to be categorized wrongly first I ignored it and gave benefit of doubt however as it keeps happening I think your staff needs training reeding rules on shipping and understanding eu law
We do not recognize this review, and the customer has not provided any information to verify their account. Therefore, we believe this may not reflect a genuine experience.
Unverified Customer
04 July 2025
Unknown Shipment Details
I had a great experience with Forward2Me’s customer service. Nica was incredibly helpful, quick to respond, and very kind throughout the process. She handled my request efficiently and made everything very easy for me.
Highly recommend their service — and special thanks to Nica at the UK warehouse!
Highly recommend their service — and special thanks to Nica at the UK warehouse!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
04 July 2025
Unknown Shipment Details
The person responded very quickly when I needed help, thank you Nika.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
unagiman
04 July 2025
FedEx Connect Plus
U
The delivery was faster than I expected, which was great, but the price was higher than I expected, which was unavoidable.
Many thanks for the 4 star review. 😊
Ivo Quinones
03 July 2025
DHL Express Worldwide
IQ
Have used there service several times to ship fragrances from UK to US, smooth process, customer service responds quickly. No complaints
Many thanks for the 5 star review. 😊
KFC
03 July 2025
FedEx Connect Plus
K
Too expensive, online system poorly designed so that every shipping requires interraction with customer service, customer service response very slow. Pricing on shipping much higher than other carriers.
Thank you for taking the time to share your feedback.
I’m very sorry to hear that your experience has not met expectations. We understand your concerns regarding pricing, the design of our online system, and the response time from customer service. Your comments are important to us, and we take them seriously.
We’re currently working on improving both our platform usability and response times to provide a more seamless and efficient experience. In terms of shipping costs, we always aim to offer competitive rates while maintaining reliability and quality of service, though we understand this may not always meet every customer's needs.
Kind regards
I’m very sorry to hear that your experience has not met expectations. We understand your concerns regarding pricing, the design of our online system, and the response time from customer service. Your comments are important to us, and we take them seriously.
We’re currently working on improving both our platform usability and response times to provide a more seamless and efficient experience. In terms of shipping costs, we always aim to offer competitive rates while maintaining reliability and quality of service, though we understand this may not always meet every customer's needs.
Kind regards
Hussein Awed
03 July 2025
FedEx International Economy
HA
First time using it I highly recommend it 10/10
Many thanks for the 5 star review. 😊
Unverified Customer
02 July 2025
Unknown Shipment Details
The customer service is perfect. Aimee from the USA warehouse helped me with a logistical problem I accidentally caused and it all worked out!
Thank you very much
Thank you very much
Many thanks for the 5 star review. 😊
Wil
02 July 2025
UPS Express Saver
W
A bit complicated which made my first experience expensive. But the next time I’ll be better at it
Many thanks for the 4 star review. 😊
Daniel Stege Lindsjø
02 July 2025
UPS Standard Single
DSL
Excellent by all means; sturdy and careful repack.
Reshipping done right!
Reshipping done right!
Many thanks for the 5 star review. 😊
Unverified Customer
01 July 2025
Unknown Shipment Details
Amazing service. Had some issues with what the store in Germany sent to my box. Forward2me worked with me to get my shipment fixed up so I could receive it in the States. Justine is a Superstar!
If you need something sent from Germany to the USA (Manhattan, NYC) this is the service to use.
If you need something sent from Germany to the USA (Manhattan, NYC) this is the service to use.
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Justine.❤️
Unverified Customer
01 July 2025
Unknown Shipment Details
I am very happy about the communication, and services. At all time I was informed about the order of my package in the queue and my requests were addressed quite fast. I will use this service again.
Many thanks for the 5 star review. 😊
Unverified Customer
01 July 2025
Unknown Shipment Details
Update: Another support agent helped me within a few hours after I reached out in chat! A bit after I was reconnected with the agent I was working with before and she was kind enough to combine my last packages and ship them off to me. It was completely free as she mentioned before and again was really kind and thorough in her replies. I really appreciated her and the chat agent taking my concerns seriously and letting me know that I am valued as a customer. Though I haven’t received the refund mentioned i’m still happy with how everything was handled and i’ll be sure to keep using their services in the future!
When combining packages their system will occasionally mess up and only select one of your packages to combine and repack which is a waste of money and time. This has happened to me twice now and immediately after this happened again, I reached out to customer service. They took almost a week to get back to me just to tell me they couldn’t because the warehouse already repacked my ONE item.
Again, it took DAYS for my item to get repacked as there were over 400 packages in front of mine and they send you updates on the queue.
And the whole time I was waiting on a response, my other package was accruing storage fees and I was told i’d have to pay AGAIN for repackaging fees.
The agent I was emailing did not care and did not bother to read what I was saying. Because of this it became extremely frustrating to talk to him as he kept trying to cite rules and policies that didn’t apply because it was THEIR system that messed up. Then I was offered a coupon to help with the fees and but the coupon didn’t even work. I was stuck going back and forth with an agent for almost two weeks where nothing got resolved and I had to pay almost $100 just to ship two shirts.
Then another agent reached out and thankfully was very kind. I was offered a refund for my other storage fees and free shipping on my next package but now the storage for my other items have drastically jumped up and the new agent is no longer responding. It’s gone from -4 to -24 to -37 within three or four days which is quite the jump in fees i’m going to have to pay. I’m also worried about the safety of my packages because there is a cut off to them holding your packages and i’ve yet to get a response as my storage time keeps randomly hiking up.
I was extremely disappointed with the first agent’s customer service and i’m trying to remain hopeful with the new agent but again i’m worried about my packages and fees with no further replies from customer service.
When combining packages their system will occasionally mess up and only select one of your packages to combine and repack which is a waste of money and time. This has happened to me twice now and immediately after this happened again, I reached out to customer service. They took almost a week to get back to me just to tell me they couldn’t because the warehouse already repacked my ONE item.
Again, it took DAYS for my item to get repacked as there were over 400 packages in front of mine and they send you updates on the queue.
And the whole time I was waiting on a response, my other package was accruing storage fees and I was told i’d have to pay AGAIN for repackaging fees.
The agent I was emailing did not care and did not bother to read what I was saying. Because of this it became extremely frustrating to talk to him as he kept trying to cite rules and policies that didn’t apply because it was THEIR system that messed up. Then I was offered a coupon to help with the fees and but the coupon didn’t even work. I was stuck going back and forth with an agent for almost two weeks where nothing got resolved and I had to pay almost $100 just to ship two shirts.
Then another agent reached out and thankfully was very kind. I was offered a refund for my other storage fees and free shipping on my next package but now the storage for my other items have drastically jumped up and the new agent is no longer responding. It’s gone from -4 to -24 to -37 within three or four days which is quite the jump in fees i’m going to have to pay. I’m also worried about the safety of my packages because there is a cut off to them holding your packages and i’ve yet to get a response as my storage time keeps randomly hiking up.
I was extremely disappointed with the first agent’s customer service and i’m trying to remain hopeful with the new agent but again i’m worried about my packages and fees with no further replies from customer service.
Unverified Customer
01 July 2025
Unknown Shipment Details
I am really please with the service I received from Jamie at the UK warehouse! My package turned out to be quite difficult to ship due to the fact that it contained a bike battery, which qualifies as 'dangerous goods' when shipping from the UK to the Netherlands. After a bit of back and forth Jamie managed to find a solution using specialized packing materials and a qualified shipping service. I'm very pleased with this solution, as I really do need the battery ;) Thanks again!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jamie❤️
Benny
01 July 2025
FedEx Connect Plus
B
Ho comprato dagli Stati Uniti e dalla Germania. Un po' complesso all'inizio capire il meccanismo di spedizione, ma una volta acquisito diventa una passeggiata. È sicurissimo e affidabile. Ottimo il servizio di assistenza. Utilizzerò ancora.
Many thanks for the 5 star review. 😊
wolfgang
29 June 2025
DHL Express Worldwide
W
Packing is great. There is absolutely no danger for the content to get broken.
Many thanks for the 5 star review. 😊