Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Christine L., Hannover
15 June 2025
DPD Classic
CLH
Forward2me ist hervorragend strukturiert. Die Bedienung der Webseite und der dortigen Kundenadresse ist gut nachvollziehbar und mit einer automatischen Übersetzung versehen. Und das Beste ist: Wann immer man ein Problem oder eine Frage hat, kann man sich per E-Mail, WhatsApp oder über die Webseite mit forward2me in Verbindung setzen und bekommt binnen kürzester Zeit von echten Menschen (!) freundliche und kompetente Unterstützung. Der Service ist uneingeschränkt zu empfehlen.
Unverified Customer
15 June 2025
Unknown Shipment Details
In my case there was an issue regarding export from USA to Germany respectively corresponding customs. Therefore package was hold at german import unit for a lot of days. Only as the responsible manager Joyce asked for the reason we were able to solve the problem. Already a few hours later I saw progress in shipping. One day later I received the package.
Many thanks to Forward2Me and its motivated manager Joyce.
Many thanks to Forward2Me and its motivated manager Joyce.
Unverified Customer
15 June 2025
Unknown Shipment Details
+++ Excellent support by customer experience management +++
In my case there was an issue regarding export from USA to Germany respectively corresponding customs. Therefore package was hold at german import unit for a lot of days. Only as the responsible manager Joyce asked for the reason we were able to solve the problem. Already a few hours later I saw progress in shipping. One day later I received the package.
Many thanks to Forward2Me and its motivated manager Joyce.
In my case there was an issue regarding export from USA to Germany respectively corresponding customs. Therefore package was hold at german import unit for a lot of days. Only as the responsible manager Joyce asked for the reason we were able to solve the problem. Already a few hours later I saw progress in shipping. One day later I received the package.
Many thanks to Forward2Me and its motivated manager Joyce.
Unverified Customer
15 June 2025
Unknown Shipment Details
Kaye provided efficient, detailed support with very fast replies and is making my first use of this service very satisfying and useful. The warehouse associated with my support request is:
578780 York House, Green Lane West
Preston, Lancashire PR3 1NJ
United Kingdom
Thanks Kaye! :)
578780 York House, Green Lane West
Preston, Lancashire PR3 1NJ
United Kingdom
Thanks Kaye! :)
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Kaye❤️
Unverified Customer
14 June 2025
Unknown Shipment Details
Un grand merci à Nica 🌺 bienveillance, agréable, très professionnelle merci beaucoup à vous tous vous êtes géniaux 🙌🏼
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
14 June 2025
Unknown Shipment Details
Un suivi de qualité. Un site qui permet de suivre les étapes en direct et des contacts par mail ou whatsapp très rapides. Je suis ravie et rassurée. Je remercie NICA pour les informations détaillées. Je recommande les yeux fermés !
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
HuskyCat
14 June 2025
UPS Standard Single
H
Professional cost effective service with clear information and guidelines. Wide range of forward-shipping methods including repackaging to bundle or vice versa and insurance options. Reasonable pricing, timely status updates including photos of received package and both-side confirmation before processing further. Package delivered to final destination in good shape within declared timing.
Many thanks for the 5 star review. 😊
Angela Kelly
14 June 2025
FedEx Connect Plus
AK
What a simple and safe way to order something from Europe (from the USA). I was nervous but I got updates when my package arrived in Germany, and used the website to then choose my preferred method to ship to the US. Within 2 weeks from placing my order with the supplier, I had my package. Would recommend!
Many thanks for the 5 star review. 😊
Unverified Customer
14 June 2025
Unknown Shipment Details
Had an issue with tracking in the UK warehouse and I was helped really quickly to resolve the issue by the goat Wens
Unverified Customer
13 June 2025
Unknown Shipment Details
My dietary supplement arrived opened. The safety seal was removed and the power spilled out inside the repacked package.
Nothing indicates that was done by customs, no customs seal present, nothing - it must have been done by Forward2me.
It cost me $200 and now I can’t use it because it’s contaminaned.
Don’t recommend this service.
Nothing indicates that was done by customs, no customs seal present, nothing - it must have been done by Forward2me.
It cost me $200 and now I can’t use it because it’s contaminaned.
Don’t recommend this service.
Thank you for your feedback, and we're very sorry to hear about the condition in which your supplement arrived.
Please rest assured that we're currently looking into this matter, and I believe we’re already in contact with you via email to carry out the investigation.
Please rest assured that we're currently looking into this matter, and I believe we’re already in contact with you via email to carry out the investigation.
Unverified Customer
13 June 2025
Unknown Shipment Details
the staff has once again helped me to solve some tedious issue regarding shipment,
thanks max.
Aimee, thanks for your help.
thanks max.
Aimee, thanks for your help.
Unverified Customer
13 June 2025
Unknown Shipment Details
Aimee was helpful and responsive. I appreciated her patience and assistance!
Unverified Customer
13 June 2025
Unknown Shipment Details
Once again, Julie and the team at Forward2Me have truly gone above and beyond with their outstanding service and support. Their commitment to excellence keeps impressing me, and the service just gets better every time. That’s exactly why I continue to use them again and again.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Julie❤️
Unverified Customer
13 June 2025
Unknown Shipment Details
First time experience using forward2me to order online from uniglo japan and it’s been very easy so far! I am still in the process of getting my items but Kaye is my customer service rep and they respond to questions really quickly and clearly!
Unverified Customer
12 June 2025
Unknown Shipment Details
AIMEE ASSISTED ME AS USUAL WITH CARE AND DEDICATION IN HANDLING ISSUES WITH MY PACKAGES.
SHE ASSISTED ME THE BEST WAY AND SO I'M MORE THAN SATISFIED!
I WANT EXPRESS MY GRATITUDE TO HER!
LO IACONO GIULIANO
SHE ASSISTED ME THE BEST WAY AND SO I'M MORE THAN SATISFIED!
I WANT EXPRESS MY GRATITUDE TO HER!
LO IACONO GIULIANO
Thanks for the 5 star review.
Unverified Customer
12 June 2025
Unknown Shipment Details
never use this service! never!
oerderd about 1300 eu goods. They just blocked account and stolen all!!!!!
oerderd about 1300 eu goods. They just blocked account and stolen all!!!!!
Thank you for the feedback.
We’ve checked our records and it appears there is no account registered under your name or email address in our system.
If you believe this is a mistake or please send us an email and address under "Customer Satisfaction Team".
We take claims like this seriously and would like to resolve the issue with you directly.
Best regards,
We’ve checked our records and it appears there is no account registered under your name or email address in our system.
If you believe this is a mistake or please send us an email and address under "Customer Satisfaction Team".
We take claims like this seriously and would like to resolve the issue with you directly.
Best regards,
Matthias
12 June 2025
FedEx Connect Plus
M
quick delivery, everything was packed nicely. will ship again. the free 30 days are very handy.
Thank you for the great feedback! We're glad to hear the delivery was quick and everything arrived safely. Happy to hear the free 30-day storage was useful. :)
Unverified Customer
12 June 2025
Unknown Shipment Details
I recently had some trouble navigating the forward2me website, but the customer support was absolutely outstanding. Kaye responded to my issue quickly and clearly, using helpful screenshots to guide me step by step. The problem was resolved in no time. Excellent service – fast, friendly, and effective! Highly recommended.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Kaye❤️
Unverified Customer
12 June 2025
Unknown Shipment Details
I couldn't be happier with my experience using Forward2me! The UK and Germany customer service (thanks to NICA and JULIE) is absolutely top-notch — every interaction that I've had has been friendly, professional, and incredibly helpful. I had a small issue with my shipment, and their support team jumped on it right away and resolved everything much faster than I expected. It's rare to find a company so responsive and committed to getting things right. Their platform is easy to use, and the whole process — from receiving my items to forwarding them — was smooth and efficient. It's clear they genuinely care about their customers. Highly recommended for anyone needing a reliable and customer-focused mail forwarding service. I'll definitely be using them again!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica and Julie❤️
Peter Korizma
12 June 2025
UPS Standard Single
PK
As always: Absolutely lightning-fast processing and shipping of the package to Germany! Very good price!
Many thanks for the 5 star review. 😊
Unverified Customer
11 June 2025
Unknown Shipment Details
Quick respinse and good service
Many thanks for the 4 star review. 😊
Edouard
11 June 2025
DHL Express Worldwide
E
Great service fast and easy
Many thanks for the 5 star review. 😊
Unverified Customer
10 June 2025
Unknown Shipment Details
Livraison rapide et soignée, le système est pris en charge très rapidement. Nica a répondu dans l’heure après mon message! Parfait!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
09 June 2025
Unknown Shipment Details
Aimee was so helpful and responded immediately. She found an easy solution to my problem. A+++++
Thanks for the 5 star review .
Unverified Customer
07 June 2025
Unknown Shipment Details
Très satisfaite du service de Forward2Me.
Merci à Miaco pour son aide rapide, efficace et très professionnelle.
Tout s’est bien déroulé du paiement à l’expédition, et les informations ont été claires à chaque étape.
Je recommande vivement ce service !
Merci à Miaco pour son aide rapide, efficace et très professionnelle.
Tout s’est bien déroulé du paiement à l’expédition, et les informations ont été claires à chaque étape.
Je recommande vivement ce service !
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Miaco❤️
Bob Cummerlander
07 June 2025
FedEx International Economy
BC
Excellent service and great communication! My item was forwarded to me at a great price and timely manner. I definitely, recommend using this service if you’re having difficulties getting items delivered directly to you.
Many thanks for the 5 star review. 😊
Unverified Customer
06 June 2025
Unknown Shipment Details
I was have issue of my items then I contact customer service by email but no answer I sent more than 5 emails then I got answered after 8 days hahaha. Worst customer service and very expensive shipping fees.
Overall I am not advice anyone to shipping with them.
Overall I am not advice anyone to shipping with them.
Hi Yusuf,
I'm truly sorry to hear about your experience and completely understand how frustrating this must be.
We’re currently working through a large backlog, which has unfortunately caused delays in our response times though we understand this is not ideal.
We cannot locate your account, please are you able to attention your email to our Customer Satisfaction Team.
Thank you for your patience,
I'm truly sorry to hear about your experience and completely understand how frustrating this must be.
We’re currently working through a large backlog, which has unfortunately caused delays in our response times though we understand this is not ideal.
We cannot locate your account, please are you able to attention your email to our Customer Satisfaction Team.
Thank you for your patience,
Unverified Customer
06 June 2025
Unknown Shipment Details
It's been over a week the goods have been held. I ordered some water sprinklers for forwarding. They had some small batteries in so listed as dangerous goods for forwarding, so it says to contact them. I've been messaging every day for over a week, and not getting a response. Someone in the UK is even chasing the US teams and getting no response. Meanwhile the days they hold it for count down and at risk of loosing the kit ! I'm posting this in the hope of getting a response from someone after trying email , forms, phones calls, support ticket system all to no luck !
Hi Mr. Hawkins,
I sincerely apologize for the inconvenience and frustration this situation has caused.
Our Customer Satisfaction Team is already handling your case and will follow up with you shortly.
Thank you for your patience and understanding.
I sincerely apologize for the inconvenience and frustration this situation has caused.
Our Customer Satisfaction Team is already handling your case and will follow up with you shortly.
Thank you for your patience and understanding.
Unverified Customer
06 June 2025
Unknown Shipment Details
Absolutely terrible, the process to get your packages through is already convoluted at best.
But on the last shipment they, without my request or permission, opened my package, damaged the goods in the process, then acted like this had happened during shipping, even though their own photos proved otherwise.
After that they held my package hostage for more than a week, not coming up with any satisfying solution and in the end even making me pay for repackaging the package they opened.
I have been using multiple forwarding companies, this one is an outlier. Avoid this company at all cost, you will regret doing business with them.
But on the last shipment they, without my request or permission, opened my package, damaged the goods in the process, then acted like this had happened during shipping, even though their own photos proved otherwise.
After that they held my package hostage for more than a week, not coming up with any satisfying solution and in the end even making me pay for repackaging the package they opened.
I have been using multiple forwarding companies, this one is an outlier. Avoid this company at all cost, you will regret doing business with them.
Hi Hessel,
I'm truly sorry for the experience you've had it’s absolutely not the level of service we aim to provide, and I completely understand your frustration.
Our Customer Satisfaction Team is already handling your case and will follow up with you shortly.
Thank you for your patience and understanding.
I'm truly sorry for the experience you've had it’s absolutely not the level of service we aim to provide, and I completely understand your frustration.
Our Customer Satisfaction Team is already handling your case and will follow up with you shortly.
Thank you for your patience and understanding.
Unverified Customer
06 June 2025
Unknown Shipment Details
Very disappointed. They ruined the gift packaging of my order and messed up the ribbon, it arrived all destroyed. I have never asked to open my package or to repack. I do not advise this service, you are risking to receive your items not in the condition it was purchased....
Hello,
We're very sorry to hear about your experience and understand how disappointing it must have been to receive your order in that condition.
Inspection of each and every parcel that arrives through our doors is required to ensure that we can ship your goods safely and legally to your overseas shipping address.
We are responsible for the shipping of the goods and need to ensure that we have the correct description of the goods added for export documentation.
We also do a simple inspection of the goods on arrival to us to ensure that they have arrived with us in good condition and identify any goods which could be prohibited or restricted for shipping to your country. We never repacked the goods and this was shipped out as is.
Thank you for your patience and understanding.
We're very sorry to hear about your experience and understand how disappointing it must have been to receive your order in that condition.
Inspection of each and every parcel that arrives through our doors is required to ensure that we can ship your goods safely and legally to your overseas shipping address.
We are responsible for the shipping of the goods and need to ensure that we have the correct description of the goods added for export documentation.
We also do a simple inspection of the goods on arrival to us to ensure that they have arrived with us in good condition and identify any goods which could be prohibited or restricted for shipping to your country. We never repacked the goods and this was shipped out as is.
Thank you for your patience and understanding.
angelsongbird
06 June 2025
FedEx Connect Plus
A
The service is very easy and quick—especially if you respond to them and submit your invoice in a timely manner. Some people have complained about the mandatory repacking fee, but it really depends on your package.
The first time I used the service, I was charged a repacking fee because my shipment included a liquid (lotion) along with some clothes. They repacked it securely according to international shipping guidelines and even helped reduce the overall shipping cost. I believe they’ll also repackage items that arrive in overly bulky boxes into smaller, more efficient packaging.
The second time, I didn’t have to pay a repacking fee at all. My packages always arrived quickly, and I’ve had a great experience overall. I highly recommend this service.
The first time I used the service, I was charged a repacking fee because my shipment included a liquid (lotion) along with some clothes. They repacked it securely according to international shipping guidelines and even helped reduce the overall shipping cost. I believe they’ll also repackage items that arrive in overly bulky boxes into smaller, more efficient packaging.
The second time, I didn’t have to pay a repacking fee at all. My packages always arrived quickly, and I’ve had a great experience overall. I highly recommend this service.
Thank you so much for your detailed feedback! We're really glad to hear that you found the service easy and quick to use. It's great that our team was able to help with repacking your first shipment safely and cost-effectively, especially with liquids involved.
You're absolutely right the repacking fee depends on the contents and condition of the package when it arrives, and we always aim to ensure packages are compliant with international shipping standards while keeping costs as low as possible.
Customer Satisfaction Team
You're absolutely right the repacking fee depends on the contents and condition of the package when it arrives, and we always aim to ensure packages are compliant with international shipping standards while keeping costs as low as possible.
Customer Satisfaction Team
Kosovo
06 June 2025
UPS Express Saver
K
It was smooth and fast. Thank you so much for making my life confortable.
Many thanks for the 5 star review. 😊
Unverified Customer
05 June 2025
Unknown Shipment Details
I am very happy with my experience, every thing was PERFECT 👌
Many thanks for the 5 star review. 😊
Unverified Customer
05 June 2025
Unknown Shipment Details
Great service will always use for my shipping needs. Thx NICA
Thank you for sharing your experience with us and 5 star review for Nica
Unverified Customer
05 June 2025
Unknown Shipment Details
SENT ALL INFO. TO THEM, THEY ARE REFUNDING ALL OF MY MONEY ON LOST SHIPMENT FROM WALMART. SO GLAD I KEPT ALL THE RECEPTS AND TRACKING NUMBER. NOW WAITING ON REFUND. WILL UPDATE WHEN I GET REFUND.
Thanks for the feedback.
We will ask our team to expedite the concerns.
Customer Satisfaction Team
We will ask our team to expedite the concerns.
Customer Satisfaction Team
Unverified Customer
05 June 2025
Unknown Shipment Details
JOYCE from the UK warehouse responded to my emails.
I made an inquiry about my package and they responded very politely, which gave me a great sense of security.
I'd definitely use their services again.
I made an inquiry about my package and they responded very politely, which gave me a great sense of security.
I'd definitely use their services again.
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Joyce.❤️
Unverified Customer
04 June 2025
Unknown Shipment Details
I was having some difficulties, and thank you thank you Julie!! She helped me so much! From start to finish, I’m really happy to have been assisted by her! She was so patient with me — the service is amazing ☺️
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Julie❤️
Elizabeth Brown
04 June 2025
UPS Worldwide Expedited
EB
Service was very fast and they kept me informed every step of the way.
Many thanks for the 5 star review. 😊
Unverified Customer
04 June 2025
Unknown Shipment Details
Everything went very well.
Thank you very much for the expert communication, and exceptionally fast shipment.
I would gladly use this service again.
Thank you very much for the expert communication, and exceptionally fast shipment.
I would gladly use this service again.
Many thanks for the 5 star review. 😊
Unverified Customer
04 June 2025
Unknown Shipment Details
Adresse UK utilisée pour réexpédition de colis, NICA s'est occupé de moi, rapide, et réactif. J'attends désormais mon colis !
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
03 June 2025
Unknown Shipment Details
All recommendations to JOYCE! He solved my delivery issue!
I will continue to using thier services! Best delivery service - forward2me
I will continue to using thier services! Best delivery service - forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
MJ
03 June 2025
FedEx International Economy
M
You did exactly what you promised! Package was received promptly as expected. Thank you
Many thanks for the 5 star review. 😊
Nida T
03 June 2025
FedEx Connect Plus
NT
Good communication and fast shipping
Many thanks for the 5 star review. 😊
Michael
03 June 2025
UPS Standard Single
M
Too long, too unfrendly
Thanks for the feedback.
We're currently experiencing a high volume of tickets, so replies may take a little longer than usual. We appreciate your patience and will get back to you as soon as we can.
Customer Satisfaction Team ,
We're currently experiencing a high volume of tickets, so replies may take a little longer than usual. We appreciate your patience and will get back to you as soon as we can.
Customer Satisfaction Team ,
Unverified Customer
02 June 2025
Unknown Shipment Details
HAVE SENT PHOROS OF ITEMS DELIVERED BY INSTACART, TRACKING NUMBERS, COPYS OF ALL INVOUICES THAT THEY ASKED FOR. STILL NOW THING.
DO NOT USE THIS COMPANY !!!!!
DO NOT USE THIS COMPANY !!!!!
Thank you for your feedback.
To assist you further, please send an email directly to info@forward2me.com, addressed to AF.
We look forward to hearing from you.
To assist you further, please send an email directly to info@forward2me.com, addressed to AF.
We look forward to hearing from you.
Unverified Customer
02 June 2025
Unknown Shipment Details
The call center agent was excellent and very attentive to details, especially to Ms. Nica, who always answered my calls promptly if I had questions about my shipments. Thank you so much and keep up the good work!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
01 June 2025
Unknown Shipment Details
I used forward2me for the first time to process an order from UK. The service and the assistence were outstanding. My questions were answered quickly and in a very friendly manner. The best of the best was JOYCE. A big compliment to the forward2me team. I’m already looking forward to my next order from the UK and having it handled by forward2me. Many thanks for everything.
Helmuth G.
Helmuth G.
Thank you so much for your wonderful feedback!
We're absolutely glad to hear that your first experience with forward2me was such a positive one.
We're especially happy to hear that Joyce made such a great impression she truly is a star, and we'll make sure your kind words reach her and the rest of the team.
We’re looking forward to assisting you with your next order from the UK. If there’s anything you need in the meantime, don’t hesitate to reach out.
We're absolutely glad to hear that your first experience with forward2me was such a positive one.
We're especially happy to hear that Joyce made such a great impression she truly is a star, and we'll make sure your kind words reach her and the rest of the team.
We’re looking forward to assisting you with your next order from the UK. If there’s anything you need in the meantime, don’t hesitate to reach out.
Unverified Customer
31 May 2025
Unknown Shipment Details
I have been with them for over a year and used their services dozens of times. While expensive, their service was easy, fast and clearcut, so I stayed. However, my most recent order has revealed a dramatic lack of customer service when even a tiny issue arises. Long story short: A package came in, it was checked, documents were uploaded, I bought a shipping label, it was marked shipped - and then nothing happend for two weeks. I contacted customer support once (got ignored), twice (received copy-paste walls of text with no information related to my question), thrice (was told they'd look for the package). They found it a handful of hours later. Considering the tracking info (still on "label creation") and this timeframe, it never left the warehouse at all. Package went into my inbox again, this time labeld as a "return" (US-61-2172232476717288, for your information). It is on hold. I was told to contact customer service. AGAIN I received complete nonsense the first time. I wrote them again. The second time, they told me it is on hold so they can investigate the reason for the return and potential fees. Let me reiterate, the label I paid for is clearly on it. I can see it on the photo they sent me. All they have to do is FINALLY send it off to me. Again, more days have gone by. It is still on hold (and it's now Saturday, too, so nothing is gonna happen till Monday anyways). If they force me to pay for the label AGAIN, despite never even using the first one at all, I will update this post and downgrade the rating accordingly. This experience has, quite frankly, been an exercise in patience. The problem seems so simple - the shipment was paid for and labeled, but forgotten in the warehouse by accident. It has been found upon my request. But the journey to get here has been so tedious, and it is still not resolved. We're nearing three weeks from the arrival of the package. I like their service and have been glad to have that option readily available to me, but this is simply not acceptable. Either the workers are actual AI bots with no training, not interested in what they are doing, not paid enough to care, or overworked, but this is no way to treat anyone.
/EDIT [same day]: Considering their reply on here (which came rather fast, btw!), noting that they wrote me an email directly: They did request further details via trustpilot, like my email adress, name and the shipment number. However, since I already included the shipment number in my post, they did something else as well: The package has now moved from my inbox to "shipment history". I have not gotten further info just yet (I only opened my inbox to copy the shipment number for them again and happened to see it), it HAS only been a few minutes after all, but from what is written there, I can piece it together: The shipment number has changed, I think, but since a photo of the package is attached, I can clearly tell it's the right order. It is now marked as "invoice paid" in the overview, though it states it is not paid when you click on it. I figure the "invoice paid" statment was entered by hand, and the further details are automatically generated, so this can't be changed to "paid" since I didn't actually pay anything a second time. This is especially relevant since the courier is now stated to be "FedEx International Priority", which is a more expensive option than I myself chose initially, one of the more expensive ones they offer, in fact. So from this, it looks like they didn't only move the package along, they might have upgraded it for free, too. Naturally it isn't shipped yet and doesn't have a tracking number, they're not magic after all, but it looks like they are, in fact, REALLY trying to make this right, which I am very grateful to see. I'll edit this post again once I've hopefully received the order.
/EDIT [following week]: As I mentioned, they contancted me straight away on that weekend. They apologized, and took care of everything immediately. They did, in fact, upgrade my package free of charge and sent it on its way the following Monday, the earliest they could have. Now, it's Wednesday and I have already received the package. All in all, as frustrating as the first two weeks of this had been, they really, REALLY wanted to make it up to me. I don't think I lost any time in terms of delivery, as the initial shipment would have arrived around today as well, had everything gone according to plan.
So, for that - 5 stars. I am actually impressed how well they handled the situation after my review.
/EDIT [same day]: Considering their reply on here (which came rather fast, btw!), noting that they wrote me an email directly: They did request further details via trustpilot, like my email adress, name and the shipment number. However, since I already included the shipment number in my post, they did something else as well: The package has now moved from my inbox to "shipment history". I have not gotten further info just yet (I only opened my inbox to copy the shipment number for them again and happened to see it), it HAS only been a few minutes after all, but from what is written there, I can piece it together: The shipment number has changed, I think, but since a photo of the package is attached, I can clearly tell it's the right order. It is now marked as "invoice paid" in the overview, though it states it is not paid when you click on it. I figure the "invoice paid" statment was entered by hand, and the further details are automatically generated, so this can't be changed to "paid" since I didn't actually pay anything a second time. This is especially relevant since the courier is now stated to be "FedEx International Priority", which is a more expensive option than I myself chose initially, one of the more expensive ones they offer, in fact. So from this, it looks like they didn't only move the package along, they might have upgraded it for free, too. Naturally it isn't shipped yet and doesn't have a tracking number, they're not magic after all, but it looks like they are, in fact, REALLY trying to make this right, which I am very grateful to see. I'll edit this post again once I've hopefully received the order.
/EDIT [following week]: As I mentioned, they contancted me straight away on that weekend. They apologized, and took care of everything immediately. They did, in fact, upgrade my package free of charge and sent it on its way the following Monday, the earliest they could have. Now, it's Wednesday and I have already received the package. All in all, as frustrating as the first two weeks of this had been, they really, REALLY wanted to make it up to me. I don't think I lost any time in terms of delivery, as the initial shipment would have arrived around today as well, had everything gone according to plan.
So, for that - 5 stars. I am actually impressed how well they handled the situation after my review.
Thank you for sharing your detailed feedback. We’re truly sorry for the inconvenience and frustration you've experienced, particularly as a valued customer of over a year.
We've now contacted you via email to help resolve the issue directly.
Best regards,
Customer Satisfaction Team
We've now contacted you via email to help resolve the issue directly.
Best regards,
Customer Satisfaction Team
Unverified Customer
31 May 2025
Unknown Shipment Details
Excellent service and website
Thanks for the 5 star review.
Unverified Customer
30 May 2025
Unknown Shipment Details
Absolute scam, refused to ship packages. Kept making ridiculous claims about needing documentation or other nonsense to ship goods. Even after proving documentation was not needed from the manufacturer themselves, they still wouldn't ship. After accepting payment the package never shipped and now they are trying to charge me for holding the package.
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We tried to locate your account but we couldn't.
To help resolve this matter, please email us at info@forward2me.com, addressed to the Customer Satisfaction Team.
Thank you,
Customer Satisfaction Team