Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
23 January 2025
Unknown Shipment Details
I had some issues with my package at international customs. Joyce from the Germany warehouse went above and beyond to ensure the problem was rectified and then checked on my package daily to make sure it got to me okay. I really appreciated her quick response time and the reassurance that she would’ve take care of anything else that might’ve happened. It’s always a little nerve wracking to order something internationally and then forward it to another country, but I felt taken care of by Joyce!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Unverified Customer
21 January 2025
Unknown Shipment Details
My experience with forward2me was very smooth and pleasant. Jane from customer support was also very supportive when I was having troubles with the courier.
Everything was also well packaged and price was good.
Totally recommend them.
Everything was also well packaged and price was good.
Totally recommend them.
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Jane.❤️
Unverified Customer
21 January 2025
Unknown Shipment Details
Couldn’t recommend this company enough. The process is very simple and the communication is the best I’ve ever used. Nica helped me out massively and gave me constant updates on any issues I had at all. Would definitely use them again
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
21 January 2025
Unknown Shipment Details
Forward2me is a brilliant service that has allowed me to buy things from the US and have them forwarded onto me in the UK for a really decent price .. most of the parcels I’ve had sent to me have only cost me $15 and only take about a week or so to get here. The only reason I have knocked a star off is because one of my parcels did go missing it was shown as delivered by USPS to the warehouse but could never be found and I did have a lot of trouble trying to get compensation for my lost parcel from them but after trying to make a complaint my case was handed over to a customer experience manager called Aimee at the warehouse in Wilmington and she very quickly apologised and arranged a refund for the value of my missing item, and she was very quick to respond to my messages. I had to contact her again as I had 3 parcels delivered to their old warehouse address without realising the address had changed and she quickly located the 3 parcels and made sure they were scanned through and are now on their way to me so all is okay again. I’m very grateful for Aimee’s help she’s been great and I hope she gets recognition for her excellent customer service … thanks Aimee x
We're happy to hear that you've had such positive experiences with our service, especially the affordable shipping rates and generally quick delivery times.
Customer Satisfaction Team
Customer Satisfaction Team
Unverified Customer
17 January 2025
Unknown Shipment Details
When it comes to the international forwarding business the first dilemma you face is to choose the right partner to provide you with a large panel of services while handling carefully your pricy parcels from reception to departure. Don't hesitate choose them and let them help you.
5 stars for the services provided
5 stars for prices of the services
5 stars for prices of shipments
5 stars for communication even during peak of the year period.
5 stars because they deal with customs duties procedures and prepayments, thing that I should have opted for.
5 stars for the services provided
5 stars for prices of the services
5 stars for prices of shipments
5 stars for communication even during peak of the year period.
5 stars because they deal with customs duties procedures and prepayments, thing that I should have opted for.
Thank you so much for your kind and thoughtful review! We are delighted to know that we met your expectations in providing a wide range of reliable services and ensuring the safe handling of your valuable parcels.
Your 5-star ratings for our services, pricing, shipment costs, communication, and customs handling mean the world to us. It’s especially rewarding to hear that our team was able to deliver exceptional service even during peak periods.
We truly value your feedback and are grateful for your trust in us. If there’s anything we can assist you with in the future, please don’t hesitate to reach out.
Warm regards,
Customer Satisfaction
Your 5-star ratings for our services, pricing, shipment costs, communication, and customs handling mean the world to us. It’s especially rewarding to hear that our team was able to deliver exceptional service even during peak periods.
We truly value your feedback and are grateful for your trust in us. If there’s anything we can assist you with in the future, please don’t hesitate to reach out.
Warm regards,
Customer Satisfaction
Unverified Customer
17 January 2025
Unknown Shipment Details
I use forward2me when buying from the USA as most of the stores I buy from don’t ship to South Africa and on both occasions I received my orders in good condition handled by the Forward2Me USA warehouse.
The customer service is excellent and truly appreciate how the consultant assisting me (Joyce) ensured that my parcel was delivered.
She answered my emails instantly and was quick to resolve any issues or concerns I had. I will be using Foreard2Me regularly
The customer service is excellent and truly appreciate how the consultant assisting me (Joyce) ensured that my parcel was delivered.
She answered my emails instantly and was quick to resolve any issues or concerns I had. I will be using Foreard2Me regularly
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Joyce.❤️
Unverified Customer
17 January 2025
Unknown Shipment Details
Horrible experience all around. Still have not received my parcel and now threatened with further fees by the company or parcel will not be released. One cs person in particular (from their UK office?) has been nothing but nasty and blatantly trying to gaslight and insult me in this ongoing drama. I just want my parcel released and be done with this company forever. It´s all fine until something goes wrong and that´s when a company reveals their true measure. This one is to be avoided at all costs.
Update: I have reached out to the email below and was promised this would be taken care of and I hope this finally resolves this.
Second update: I have been in contact with them for months now to get this sorted and it still has not been resolved...
Update: I have reached out to the email below and was promised this would be taken care of and I hope this finally resolves this.
Second update: I have been in contact with them for months now to get this sorted and it still has not been resolved...
Hi Chris,
Thank you for your feedback.
We’ve reached out to you via email and have already addressed this issue on our end. Based on our records, everything has been processed as expected.
I understand your concerns, but since the shipment was sent to the delivery address you provided, any further steps regarding clearance are now the customer’s responsibility. Please note that we have done our best to assist you throughout this process.
If there’s anything else we can do to help, please let us know.
Best regards,
Many thanks,
Customer Satisfaction Team
Thank you for your feedback.
We’ve reached out to you via email and have already addressed this issue on our end. Based on our records, everything has been processed as expected.
I understand your concerns, but since the shipment was sent to the delivery address you provided, any further steps regarding clearance are now the customer’s responsibility. Please note that we have done our best to assist you throughout this process.
If there’s anything else we can do to help, please let us know.
Best regards,
Many thanks,
Customer Satisfaction Team
Unverified Customer
17 January 2025
Unknown Shipment Details
Regilyn was very helpful, polite and quick to solve the issue
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Regilyn❤️
Unverified Customer
17 January 2025
Unknown Shipment Details
Very good experience
Very quick reply
Thanks a lot
Very quick reply
Thanks a lot
Thank you for your kind words! We're delighted to hear you had a great experience and that our team responded quickly. If you ever need anything else, we’re happy to help!
Customer Satisfaction Team
Customer Satisfaction Team
Unverified Customer
16 January 2025
Unknown Shipment Details
Great customer service from Forward2me, especially Aimee, she was kind enough to resolve some shipping to EU issue instead of me. Otherwise I am very pleased with forwarding parcels from the company. Would highly recommend.
Many thanks for the 5 star review. 😊
Unverified Customer
16 January 2025
Unknown Shipment Details
I had an issue with the re-packing instructions, I wrote to the customer service department and Windy helped me immediately and solved the issue for me. My pack was about dog food, and is critical for this kind of goods to be shipped asap in order to be able to feed the dogs. I am using forward2me since many years now and I am very happy with their services. Thank you Windy!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Windy ❤️
Unverified Customer
14 January 2025
Unknown Shipment Details
I had a problem with the shipping, but Joyce help me to solve it, she was so kind with me .
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Clayton
14 January 2025
FedEx Connect Plus
C
Once again Forward2Me delivers excellent service. Cannot find any fault with them. Competitively priced and fast & secure shipping.
Many thanks for the 5 star review. 😊
MARIA LANGENSKIÖLD
14 January 2025
UPS Standard Single
ML
Fastness surprised me
Many thanks for the 5 star review. 😊
Unverified Customer
12 January 2025
Unknown Shipment Details
Forward2me is the company you should be looking for if you want to receive shipments internationally with fast delivery and reliable customer support. What i liked about this comoany is their different shipping methods such UPS And Fedex And DHL and especially their low prices and accurate shipping calculator. However it was a little bit slow in receiving packages to their warehouse but that is because of christmas and weekends. They even managed my return request without going into many details and questions, so it was a seemless experience overall. The thing i would like for them to improve is if they add a live chat so i do not have to wait for them via email to respond to my questions, but they do reply a little fast on instagram. Also their customer support agents : Julie , Jane And regilyn and friendly and helpful.
Thank you for sharing your detailed feedback about Forward2me! It’s also wonderful to hear that the customer support agents—Julie, Jane, and Regilyn—were friendly and helpful.
Customer Satisfaction
Customer Satisfaction
Unverified Customer
11 January 2025
Unknown Shipment Details
I had a couple of questions on how best to use the service. Aimee in Preston sorted everything out in double quick time, making the process easy. Top marks.
Many thanks for the 5 star review. 😊
Unverified Customer
11 January 2025
Unknown Shipment Details
5 stars from me - I got a combined shipping to Europe and it was all dealt with appropriately in a timely and orderly manner.
Many thanks for the 5 star review. 😊
Unverified Customer
11 January 2025
Unknown Shipment Details
AIMEE PERSONALLY ASSISTED ME WITH GREAT CARE AND PROFESSIONALISM!
GIULIANO LO IACONO
GIULIANO LO IACONO
Many thanks for the 5 star review. 😊
Unverified Customer
10 January 2025
Unknown Shipment Details
I had a parcel that I wanted to return it took almost 20 days for the company to process it.
Thank you for your feedback.
I sincerely apologise that the return was not processed on time. Please rest assured that this feedback will be passed on to the relevant team to ensure that returns are handled promptly for each warehouse moving forward.
Thank you for bringing this to our attention, and we appreciate your understanding.
Customer Satisfaction
I sincerely apologise that the return was not processed on time. Please rest assured that this feedback will be passed on to the relevant team to ensure that returns are handled promptly for each warehouse moving forward.
Thank you for bringing this to our attention, and we appreciate your understanding.
Customer Satisfaction
Alberto
10 January 2025
UPS Standard Single
A
Ready to fix any issue encountered.
Prompt and kind.
Excellent communication.
Prompt and kind.
Excellent communication.
Hi Alberto,
Thanks for your feedback.
We understand that our warehouse team is handling the description of your goods for your shipment. However, we encourage all customers to either upload an invoice or describe the contents of any incoming packages arriving at our warehouse.
The benefit of uploading an invoice is that it simplifies the process, as you don’t need to manually describe the contents of your order. Once you upload the invoice, we will automatically handle the description of your items for you.
If you don’t have an invoice or if it’s in a non-English language, you can still use the page to describe your package. The details you provide will help expedite the processing of your shipment, ensuring that it moves through our system just as smoothly as if you had provided an invoice. This feature helps save time and ensures accuracy in processing your items for customs and delivery.
If you need any assistance with this, feel free to reach out.
Best regards,
Customer Satisfaction
Thanks for your feedback.
We understand that our warehouse team is handling the description of your goods for your shipment. However, we encourage all customers to either upload an invoice or describe the contents of any incoming packages arriving at our warehouse.
The benefit of uploading an invoice is that it simplifies the process, as you don’t need to manually describe the contents of your order. Once you upload the invoice, we will automatically handle the description of your items for you.
If you don’t have an invoice or if it’s in a non-English language, you can still use the page to describe your package. The details you provide will help expedite the processing of your shipment, ensuring that it moves through our system just as smoothly as if you had provided an invoice. This feature helps save time and ensures accuracy in processing your items for customs and delivery.
If you need any assistance with this, feel free to reach out.
Best regards,
Customer Satisfaction
Alexander Zonneveld
10 January 2025
UPS Express Saver
AZ
This was my first time using this service or any service like this, the whole experience was really easy and straight forward. I was notified when my package arrived and was able to get it shipped to Australia with no problem.
I would recommend using forward2me if you need to get anything ship from overseas to your door.
I would recommend using forward2me if you need to get anything ship from overseas to your door.
Thank you for sharing your experience!
We’re happy to hear that your first time using our service was smooth and straightforward. It’s great to know that you found the notifications helpful and had no issues getting your package shipped to Australia.
We truly appreciate your recommendation and look forward to assisting you again whenever you need something shipped from overseas to your doorstep! 😊
We’re happy to hear that your first time using our service was smooth and straightforward. It’s great to know that you found the notifications helpful and had no issues getting your package shipped to Australia.
We truly appreciate your recommendation and look forward to assisting you again whenever you need something shipped from overseas to your doorstep! 😊
Unverified Customer
10 January 2025
Unknown Shipment Details
I sent 3 pieces of shipment from USA to Netherlands, and the shipments got held up at the UPS customs department because they needed more information for clearance on a food supplement that was included. I did not get any message about this from anyone, I had to call UPS myself 3 times to figure this out, and only a week after I got an email from J asking me to provide a list of the ingredients. She also said that my shipment would be returned that next day so that it was urgent, as I'd have to pay return charges. I responded in the middle of the night, but never got a response back, and the WhatsApp/chat/email is totally unreachable on Forward2Me's side. I absolutely refuse to pay return charges for a shipment that I've been waiting on and contacting about for over a week, without anyone getting back to me. I wasted nearly $200 on this whole situation and will NEVER use Forward2Me again. Reviews that say that customer service is amazing must be staged.
Please get back to me ASAP, this is about people's purchases and money, it is unacceptable.
Update: after a lot of hassle, this matter was resolved. Forward2Me only got in touch with me after I wrote this review (they could’ve done so for more than a week before that). Service was still spotty and I had to do a lot of it myself. And please stop asking me to change my review. No. Not using this again.
Please get back to me ASAP, this is about people's purchases and money, it is unacceptable.
Update: after a lot of hassle, this matter was resolved. Forward2Me only got in touch with me after I wrote this review (they could’ve done so for more than a week before that). Service was still spotty and I had to do a lot of it myself. And please stop asking me to change my review. No. Not using this again.
Dear Customer,
Thank you for sharing your feedback.
We understand that you had some questions about the information UPS requested regarding the ingredients of your package.
UPS requires accurate information about the contents of shipments, especially for international deliveries. As the original invoice wasn't uploaded, our warehouse team manually described the shipment.
We understand that this may have caused some delays in the customs process. We apologize for any inconvenience this may have caused.
However, we're pleased to inform you that the issue has been resolved, and your shipment has been successfully delivered.
We acknowledge that our communication channels were inadequate, and we are actively working to improve our customer service procedures.
We understand your decision to no longer use our services and respect your choice.
Sincerely,
The Customer Satisfaction Team
Thank you for sharing your feedback.
We understand that you had some questions about the information UPS requested regarding the ingredients of your package.
UPS requires accurate information about the contents of shipments, especially for international deliveries. As the original invoice wasn't uploaded, our warehouse team manually described the shipment.
We understand that this may have caused some delays in the customs process. We apologize for any inconvenience this may have caused.
However, we're pleased to inform you that the issue has been resolved, and your shipment has been successfully delivered.
We acknowledge that our communication channels were inadequate, and we are actively working to improve our customer service procedures.
We understand your decision to no longer use our services and respect your choice.
Sincerely,
The Customer Satisfaction Team
Unverified Customer
09 January 2025
Unknown Shipment Details
I wanted to forward only a few screws from the UK so I had them delivered to the Preston location, but the packaging was too big for the cheap reshipping options (>90cm overall size). After contacting customer support, Windy and the team made my package way smaller and I could ship it for GBP 9.99.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Windy ❤️
Unverified Customer
09 January 2025
Unknown Shipment Details
Fast response from the support team via WhatsApp 👌
Thank you for your feedback! We're glad to hear that you had a fast response from our support team via WhatsApp. 😊
Customer Satisfaction Team
Customer Satisfaction Team
Unverified Customer
08 January 2025
Unknown Shipment Details
Got Regilyn on the phone.
She was very nice and helpful. She quickly managed to explain me how to solve my issue and she tackled it in a couple of hours.
Totally recommend Forward2Me for their services and customer support.
She was very nice and helpful. She quickly managed to explain me how to solve my issue and she tackled it in a couple of hours.
Totally recommend Forward2Me for their services and customer support.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Regilyn❤️
Unverified Customer
08 January 2025
Unknown Shipment Details
Honey from the warehouse location USA, took great care of my delivery, thank you!
Many thanks for the 5 star review. 😊
HENNING TRANBERG
07 January 2025
UPS Standard Single
HT
Smooth experience, flawless delivery
Many thanks for the 5 star review. 😊
Martin Deschermeier
07 January 2025
UPS Express Saver
MD
Trotz der anstehenden Feiertage wurde das Paket pünktlich geliefert!
Many thanks for the 5 star review. 😊
Jorge Goyco
06 January 2025
UPS Express Saver
JG
All in all it was a good experience having Forward2me send me the wallpaper I ordered. However, the wallpaper arrived at their facility on November 26, 2024, and they didn’t forward it until December 18th.
Thank you for your feedback. We appreciate you letting us know about the delay in forwarding your wallpaper. We understand that receiving your order in a timely manner is important, and we apologize for the extended wait.
We are always looking for ways to improve our services, and your feedback is valuable to us.
Thank you again for your feedback.
Customer Satisfaciton
We are always looking for ways to improve our services, and your feedback is valuable to us.
Thank you again for your feedback.
Customer Satisfaciton
Andres
05 January 2025
FedEx Connect Plus
A
Very good 👍
Very good 👍
Very good 👍
Many thanks for the 5 star review. 😊
Customer
05 January 2025
UPS Standard Single
C
Great experience!
Many thanks for the 5 star review. 😊
Amin
05 January 2025
FedEx International Economy
A
Once re packaged, the cost tripled! There was no estimate of the cost of shipping prior to choosing the option of repackaging and you can't undo it!
Hi Amin,
Thank you for sharing your feedback with us.
When you submit a repack request, we provide an estimated price range based on the current weight and dimensions of your package.
In this instance, I see that you requested a repack for safety reasons. It's important to note that while we aim to minimize dimensions during repacking, ensuring the package's safety might result in an increase in size. This, can lead to a higher shipping fee.
The benefit of safety repacking is that it helps protect your goods from potential damage during international shipping. By ensuring that your items are securely packaged and compliant with courier requirements, we aim to deliver your shipment in excellent condition, giving you peace of mind.
We appreciate your understanding, as protecting your goods is always our top priority.
Customer Satisfaction Team
Thank you for sharing your feedback with us.
When you submit a repack request, we provide an estimated price range based on the current weight and dimensions of your package.
In this instance, I see that you requested a repack for safety reasons. It's important to note that while we aim to minimize dimensions during repacking, ensuring the package's safety might result in an increase in size. This, can lead to a higher shipping fee.
The benefit of safety repacking is that it helps protect your goods from potential damage during international shipping. By ensuring that your items are securely packaged and compliant with courier requirements, we aim to deliver your shipment in excellent condition, giving you peace of mind.
We appreciate your understanding, as protecting your goods is always our top priority.
Customer Satisfaction Team
Unverified Customer
04 January 2025
Unknown Shipment Details
HONEY with the UK forward2me warehouse provided me with excellent customer care. I am very satisfied with HONEY’s assistance. 😊
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Honey❤️
Luis Manga fernandez
04 January 2025
FedEx Connect Plus
LMF
Muy agradecido por vuestros servicios son perfectos muchas gracias
Gillian Trotter
03 January 2025
UPS Standard Single
GT
This was the first time I used this service. They were brilliant. My items arrived at the hub and were repackaged and I chose what shipping service I would like. Both Forward2me and the Shipping company kept me informed all the way with email messages until my package was delivered safely. Excellent Service.
Thank you so much for your kind words! We're happy to hear that your experience with us was a positive one. It’s great to know that our repackaging service and communication kept you informed every step of the way. We look forward to serving you again in the future.
Customer Satisfaction Team
Customer Satisfaction Team
Unverified Customer
03 January 2025
Unknown Shipment Details
Unfortunately after a good experience I had two very bad ones.
First time everything went smoothly, my packages arrived to their warehouse and were forwarded to me in very fast times.
Second experience was from their USA warehouse and it took more than 1 week to make them ship my package… continuous emails, but I always received the same answer: the warehouse has a lot of backlog sorry you have to wait
Now again. Packages in my UK warehouse. Ok it’s Christmas holidays time but if you promise a 24/48 hours timeframe to ship you can’t make your customers wait 10 days or more.
The answer of their customer care is always that they are working hard and have a backlog and you just have to wait patiently.
I ship mobile phones and they require an extra step for lithium battery items (with other forwarding services the procedure is easier). You have to contact them via mail and tell them you really want to ship the packages (I find it strange and they could handle this thing easier with a box to check or something similar).
Anyway… they answer you that it’s ok and you have to wait for them to repack your items for a few and then they will send you a manual invoice to pay.
I asked for shipping on the 24th of December and today (3rd of January morning) nothing happened.
I understand every possible excuse (Christmas, holidays, backlog) but it is not acceptable to wait more than a week in order to have a package forwarded. Definitely my last shipping with them.
Update #1: They contacted me via emai. They’re sorry for taking so long and promised to ship the packages promptly without any charge, which is actually really appreciated. Let’s see what happens now, I’ll keep updating the review.
Update #2: in less than 24 hours they solved the problem and shipped the packages. I appreciate that they took seriously the review and solved the problem, and I also appreciate that they shipped the package completely for free.
I still don’t like and don’t understand why I had to make this review in order to be considered and helped.
First time everything went smoothly, my packages arrived to their warehouse and were forwarded to me in very fast times.
Second experience was from their USA warehouse and it took more than 1 week to make them ship my package… continuous emails, but I always received the same answer: the warehouse has a lot of backlog sorry you have to wait
Now again. Packages in my UK warehouse. Ok it’s Christmas holidays time but if you promise a 24/48 hours timeframe to ship you can’t make your customers wait 10 days or more.
The answer of their customer care is always that they are working hard and have a backlog and you just have to wait patiently.
I ship mobile phones and they require an extra step for lithium battery items (with other forwarding services the procedure is easier). You have to contact them via mail and tell them you really want to ship the packages (I find it strange and they could handle this thing easier with a box to check or something similar).
Anyway… they answer you that it’s ok and you have to wait for them to repack your items for a few and then they will send you a manual invoice to pay.
I asked for shipping on the 24th of December and today (3rd of January morning) nothing happened.
I understand every possible excuse (Christmas, holidays, backlog) but it is not acceptable to wait more than a week in order to have a package forwarded. Definitely my last shipping with them.
Update #1: They contacted me via emai. They’re sorry for taking so long and promised to ship the packages promptly without any charge, which is actually really appreciated. Let’s see what happens now, I’ll keep updating the review.
Update #2: in less than 24 hours they solved the problem and shipped the packages. I appreciate that they took seriously the review and solved the problem, and I also appreciate that they shipped the package completely for free.
I still don’t like and don’t understand why I had to make this review in order to be considered and helped.
Hi,
Thank you for sharing your feedback.
We sincerely apologize for the delays and communication issues you’ve experienced, as we understand they are not acceptable. Please rest assured that your concerns are being taken seriously, and our Customer Satisfaction Team is actively addressing the matter.
Thank you for your patience and understanding.
Many thanks,
Customer Satisfaction Team
Thank you for sharing your feedback.
We sincerely apologize for the delays and communication issues you’ve experienced, as we understand they are not acceptable. Please rest assured that your concerns are being taken seriously, and our Customer Satisfaction Team is actively addressing the matter.
Thank you for your patience and understanding.
Many thanks,
Customer Satisfaction Team
Juan Manuel
01 January 2025
UPS Standard Single
JM
The delivery process is fast and reliable. Additionally, you can choose from various transport companies with different services and prices with the possibility of including transport security.
Completely satisfied with Forwrad2me.
Completely satisfied with Forwrad2me.
Natasha
31 December 2024
UPS Standard Single
N
I have to say everything went very smoothly! I'll use your services again, definitely.
angela givon
30 December 2024
FedEx International Economy
AG
Easy to use and great customer service
sl
30 December 2024
FedEx International Priority
S
Great job!!
Josh Meyer
30 December 2024
UPS Express Saver
JM
Fantastic service and fast delivery
Unverified Customer
29 December 2024
Unknown Shipment Details
I ordered a gift for my mother in law from US to Europe and I managed to get it in under one week. Even during Christmas week.
Support was helpful and responsive throughout the process too!
Support was helpful and responsive throughout the process too!
Thank you so much for sharing your experience! We're happy to hear that your gift reached your mother-in-law so quickly, even during the busy Christmas week. It's wonderful to know that our support team was helpful and responsive throughout the process.
Wishing you and your family all the best!
Wishing you and your family all the best!
Unverified Customer
29 December 2024
Unknown Shipment Details
It is a very good shipping company. Their prices are excellent and their employees are kind and respond quickly.
Thank you so much for your kind words! We're happy to hear that you had a positive experience with our service. We strive to offer excellent prices and provide responsive and friendly customer support, so your feedback means a lot to us.
CUstomer Satisfaction Team
CUstomer Satisfaction Team
Erwin Hermann
29 December 2024
UPS Worldwide Expedited
EH
Received package in less than a week. Everything went smoothly and customer service responded right away.
Thank you for sharing your experience! We're so pleased to hear that your package arrived in less than a week and that everything went smoothly. It’s great to know that our customer service was able to assist you promptly.
Customer Satisfaction Team
Customer Satisfaction Team
Nathan
29 December 2024
FedEx International Priority
N
Went exactly as they said it would. Ease of use was simple. Will definitely use again. I used the German location.
Thank you so much for your feedback! We're happy to hear that everything went smoothly and that you found the process simple and easy to use. We're also happy to know that your experience with our German location met your expectations.
Customer Satisfaction Team
Customer Satisfaction Team
juan melendrez
28 December 2024
UPS Express Saver
JM
my experience was great in the way that they answer every questio wether it was one a day or multiple questions. it was my first time using this service and they made it easier,they helped ease my mind every step.of the way and my packaged arrived quickly and safely
Thank you so much for your kind words! We're happy to hear that your experience was great and that our team was able to assist with all your questions, whether it was one or many. We're glad we could make your first time using our service easier and that we were able to help ease your mind throughout the process. It's wonderful to know that your package arrived quickly and safely.
Many thanks,
Customer Satisfaction Team
Many thanks,
Customer Satisfaction Team
Unverified Customer
27 December 2024
Unknown Shipment Details
My enquiry was handled quickly and smoothly by Honey from the USA location.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Honey❤️
Unverified Customer
26 December 2024
Unknown Shipment Details
Ordering from the U.S. has proven to be a very expensive and lengthy process. Thanks to this company, it's significantly easier. I've ordered over 30 products and can recommend them 100%. Thank you for your reliable work ethic. A big plus for the excellent customer service as well!
Thank you so much for your wonderful feedback! We are happy to hear that our service has made your ordering process from the U.S. to Finland much easier and more efficient. It’s always our goal to make shopping across borders as smooth as possible for our customers.
We truly appreciate your continued trust in us and your recommendation. It's customers like you that inspire us to keep providing top-notch service. If there’s anything else we can assist you with, don't hesitate to reach out!
Thank you again for your kind words and support!
Customer Satisfaction Team
We truly appreciate your continued trust in us and your recommendation. It's customers like you that inspire us to keep providing top-notch service. If there’s anything else we can assist you with, don't hesitate to reach out!
Thank you again for your kind words and support!
Customer Satisfaction Team
Unverified Customer
26 December 2024
Unknown Shipment Details
Very reliable service! Good value for money. Many thanks Nica for your help.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Ben Gabay
25 December 2024
FedEx International Priority
BG
I used the service twice and was deeply disappointed by the outrageous pricing. The experience was frustrating, the service was also very bad, and the cost was simply unreasonable. I definitely won’t order from them again.
Thank you for your feedback!
I see that your shipment did not take advantage of our repack savings. Your item was shipped with an actual weight of 0.72 kg, but the dimensions of the package are 56x47x11 cm. When we calculate the volumetric weight, which takes into account both the size and weight of the package, it comes out to 5.79 kg.
Volumetric weight is used by couriers to determine the shipping cost based on the amount of space the package occupies rather than just its physical weight. In this case, because the volumetric weight (5.79 kg) is higher than the actual weight (0.72 kg), the shipping cost is based on the volumetric weight, which results in a higher shipping fee.
If your item had been repacked to reduce its size, we could have lowered the volumetric weight, potentially saving on shipping costs. If you'd like to explore this option in the future, please let us know!
Customer Satisfaction Team
I see that your shipment did not take advantage of our repack savings. Your item was shipped with an actual weight of 0.72 kg, but the dimensions of the package are 56x47x11 cm. When we calculate the volumetric weight, which takes into account both the size and weight of the package, it comes out to 5.79 kg.
Volumetric weight is used by couriers to determine the shipping cost based on the amount of space the package occupies rather than just its physical weight. In this case, because the volumetric weight (5.79 kg) is higher than the actual weight (0.72 kg), the shipping cost is based on the volumetric weight, which results in a higher shipping fee.
If your item had been repacked to reduce its size, we could have lowered the volumetric weight, potentially saving on shipping costs. If you'd like to explore this option in the future, please let us know!
Customer Satisfaction Team