Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
25 June 2022
FedEx Connect
VC
I would recommend it. Fast, useful, reliable.
Tessa
24 June 2022
DHL Express Worldwide
T
Great service, everything was handled quickly. Parcel was repackaged neatly.
bernard martin
24 June 2022
DPD Classic
BM
excellent service efficace et rapide très pros !
Mai Nguyen
24 June 2022
FedEx International Priority
MN
It’s my first time using f2m, and i’m happy with the service. The staffs are friendly and willing to help me with all my requests. I definitely will be back for the services.
C Boss
24 June 2022
DHL Express Worldwide
CB
This is a super useful service for someone is SA where postage does not work as a service.
The delivery was seamless but could have included more updates. When you live in a country full of thieves you would like assurance by your suppliers.
I selected DHL for delivery and they and the forward2me handover were super!
Will use again, and again!!
The delivery was seamless but could have included more updates. When you live in a country full of thieves you would like assurance by your suppliers.
I selected DHL for delivery and they and the forward2me handover were super!
Will use again, and again!!
Unverified Customer
24 June 2022
Unknown Shipment Details
Truly outstanding customer service.
Aimee, Nica and the team always respond me very quickly with kind and professional atmosphere that help a lot for making myself feel relieved.
Thak you!
Aimee, Nica and the team always respond me very quickly with kind and professional atmosphere that help a lot for making myself feel relieved.
Thak you!
Verified Customer
24 June 2022
FedEx International Economy
VC
Fast response to emails, fast service!
Philippe CLECH
23 June 2022
DHL Express Worldwide
PC
An excellent service that I truly recommend. You can track your parcel at all stages then it depends what carrier you choose but I was not disappointed from the beginning on. Will use the service soon again
Blake Dickey
23 June 2022
FedEx International Priority
BD
Arrived Very Quickly. took 6 days for a package to be sent from germany to the usa , California.a bit pricey but still worth it . will be using again
Cuen Lucas
23 June 2022
DHL Express Worldwide
CL
Got my shipment to me ahead of schedule, and undamaged. Perfect
Jordin Phang
23 June 2022
FedEx International Priority
JP
Used the Germany warehouse. Services were same as the UK warehouse, fast and efficient.
Christina C
22 June 2022
DHL Express Worldwide
CC
I'm very pleased with the service and will continue to sue them.
T. Körper
22 June 2022
DPD Classic
TK
I just love Forward2me! Whenever you want to order in the UK choose Forward2me. They give you an address in the UK and send it forward to you. It‘s so easy to handle. I never had any problems with them. They are reliable and always helpful when German shipping companies make mistakes. Five stars from me!!!
Rasmus Thomsen
22 June 2022
DHL Express Worldwide
RT
Easy to use, friendly customer service. It just works...
Verified Customer
22 June 2022
UPS Standard Single
VC
Good service and good customer support
AHS Society
21 June 2022
DHL Express Worldwide
AS
Solid service I was with UKpost box and thank God I found this service. Professional, well designed and fair pricing. UK po box you end up paying £30 for a £5 parcel.
Rafael Martorell Jr
21 June 2022
DHL Express Worldwide
RMJ
Great service !
Suhaimi
21 June 2022
FedEx International Economy
S
Excellent service that i can recommend to anyone interested
Carol
21 June 2022
DHL Express Worldwide
C
I am grateful to have found this service. It allows me to buy things in the UK that aren't available to me in the US. It's still expensive. I've done it several times now, always buying from 5 to 8 items at a time. it ends up costing anywhere from $12 to $16 per item. Once I tell them to send it, I receive it quite quickly. I wish it was easier to call them & ask questions. If there's a way to do that, I haven't figured it out yet.
Justin Burge
21 June 2022
FedEx Connect
JB
Service is convenient and an amazing idea. However, shipping was EXTREMELY expensive (even for the cheapest option) and it took the item forever to arrive.
Hi Justin,
Many thanks for your lovely feedback.
We are sorry that you feel dissatisfied with the shipping prices that were offered to you for your package to your address in the USA.
Our shipping rates are reviewed each year, with each of the courier services, to make them as cost effective as possible based on the volume of packages that we receive and we do also apply our service charge to the overall shipping prices, with the couriers, as a percentage. Please be aware that it is a service that you are paying for through our company as well as shipping with the couriers.
We also understand that everyone is facing financially challenging times worldwide and the fluctuating fuel surcharge rates with each courier service are causing increases in the overall shipping prices we are currently offering. Some courier companies review their fuel surcharges once a month and others review and amend the fuel surcharges on a weekly basis and the courier services' are also having to apply additional emergency surcharge fees in relation to COVID restrictions from country to country.
We apologize for any inconvenience or difficulties this may be causing all of our customer's.
I have looked into your recent FedEx Connect shipment and we are confident you had been offered the most cost effective courier service option for your package at the time of shipping. I can see that you did not opt to request a repack service for your vinyl's prior to shipping but there would have been little volume or excess space that could have been saved on the original package and a combine and repack service would have not altered the original shipping prices offered to you based on the chargeable weight of your package. The FedEx Connect service is the lower priced service with FedEx and this service states estimated transit times of up to 4 business days. Please be aware that transit times stated by the couriers should only be seen as an estimate and the transit times stated only commence from the date of dispatch not from the date of payment. From the original FedEx tracking for your shipment, this was collected from our UK warehouse on Wednesday 31st May, please also note that business days do not include the weekends (Saturday and Sunday), your shipment had arrived in the USA by Friday 3rd June and was successfully delivered to your address by Monday 6th June in the afternoon. We feel the delivery service for your package with the FedEx Connect service was really fast and no unnecessary long delays incurred for your shipment through the network.
I hope the information I have provided to you is useful, we hope this issue will not deter you from using our services again in the future and that you will reconsider your current rating of our service.
Please do not hesitate to contact our customer experience team from info@forward2me.com if you do have any further questions or concerns and we will be more than happy to assist you .
Kind Regards
Hayley
Many thanks for your lovely feedback.
We are sorry that you feel dissatisfied with the shipping prices that were offered to you for your package to your address in the USA.
Our shipping rates are reviewed each year, with each of the courier services, to make them as cost effective as possible based on the volume of packages that we receive and we do also apply our service charge to the overall shipping prices, with the couriers, as a percentage. Please be aware that it is a service that you are paying for through our company as well as shipping with the couriers.
We also understand that everyone is facing financially challenging times worldwide and the fluctuating fuel surcharge rates with each courier service are causing increases in the overall shipping prices we are currently offering. Some courier companies review their fuel surcharges once a month and others review and amend the fuel surcharges on a weekly basis and the courier services' are also having to apply additional emergency surcharge fees in relation to COVID restrictions from country to country.
We apologize for any inconvenience or difficulties this may be causing all of our customer's.
I have looked into your recent FedEx Connect shipment and we are confident you had been offered the most cost effective courier service option for your package at the time of shipping. I can see that you did not opt to request a repack service for your vinyl's prior to shipping but there would have been little volume or excess space that could have been saved on the original package and a combine and repack service would have not altered the original shipping prices offered to you based on the chargeable weight of your package. The FedEx Connect service is the lower priced service with FedEx and this service states estimated transit times of up to 4 business days. Please be aware that transit times stated by the couriers should only be seen as an estimate and the transit times stated only commence from the date of dispatch not from the date of payment. From the original FedEx tracking for your shipment, this was collected from our UK warehouse on Wednesday 31st May, please also note that business days do not include the weekends (Saturday and Sunday), your shipment had arrived in the USA by Friday 3rd June and was successfully delivered to your address by Monday 6th June in the afternoon. We feel the delivery service for your package with the FedEx Connect service was really fast and no unnecessary long delays incurred for your shipment through the network.
I hope the information I have provided to you is useful, we hope this issue will not deter you from using our services again in the future and that you will reconsider your current rating of our service.
Please do not hesitate to contact our customer experience team from info@forward2me.com if you do have any further questions or concerns and we will be more than happy to assist you .
Kind Regards
Hayley
Unverified Customer
20 June 2022
Unknown Shipment Details
Ordered a Mathmos lava lamp and use the Forward2me service to ship to my Country, since Mathmos is not shipping there currently. From the order to Mathmos to my door took about week and was a lot cheaper than I expected. The process was easy, fast and secure and now I am enjoying my awesome new lavalamp thanks to all involved. I would highly recommend this service because of its ease of use and quick shipping. Thanks Forward2me, I got something I thought would take me at least another year to get, NOW. You rock!
Clayton
20 June 2022
DHL Express Worldwide
C
As always forward2me is on top of their game. Fast processing of my package, reasonable shipping rates and excellent customer services.
Verified Customer
19 June 2022
DHL Express Worldwide
VC
Customer service was horrific. They didn’t want to ship a package with just AA alkaline batteries while this is acceptable on any airline. Avoid this company at all costs. Look elsewhere. Don’t waste your time or money.
Unverified Customer
19 June 2022
Unknown Shipment Details
Quick and kind service.
Javier
19 June 2022
FedEx Connect
J
You guys do t protect or package my sneakers or any that I order well. Every time I order sneakers the box ends up damaged! I pay u guys to much money and for my items to come damaged that’s horrible !
Nawaf A
19 June 2022
DHL Express Worldwide
NA
Excellent service and kind team staff.
Egg
19 June 2022
DHL Express Worldwide
E
Very impressed with this service. Just wish postage wasn’t such ridiculous prices.
chassy Bloch
19 June 2022
DHL Express Worldwide
CB
Quickly resolved an issue. Very professional !
Verified Customer
19 June 2022
UPS Express Saver
VC
Very Satisfied Customer.. Service is good and efficient.
Benedicte Sole
18 June 2022
DHL Economy Select
BS
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Unverified Customer
18 June 2022
Unknown Shipment Details
Bad costumer service and Bad Service they put my Package on hold Package ID DE-13-1654691031900106
with NO EXPLANATION
I get an Email saying . we can only return the parcel to the sender or dispose of this without any charges
i have payed 200 euro plus shipping cost for that !!!
DO NOT USE THEY SERVICE BEWARE
with NO EXPLANATION
I get an Email saying . we can only return the parcel to the sender or dispose of this without any charges
i have payed 200 euro plus shipping cost for that !!!
DO NOT USE THEY SERVICE BEWARE
Sandra Y
18 June 2022
FedEx International Economy
SY
Communication was a bit delayed and there was some back and forth, but I’m overall happy with the service and would definitely use them again. Not sure if my canned items were damaged from the company sending it, or if it was forward2me when they were re-packaging but it was minimal. Would recommend their service to others and was able to save money through them!
Unverified Customer
18 June 2022
Unknown Shipment Details
Very bad experience - SCAM ALERT
They do wherever they want with your package and money
Order 144560063344590
They do wherever they want with your package and money
Order 144560063344590
Jean-Pierre Guillou
18 June 2022
DHL Express Worldwide
JG
Speedy response, Re-packing well done and good communication
Verified Customer
18 June 2022
FedEx International Economy
VC
At First, You put on blame to me about repack.
Verified Customer
18 June 2022
DHL Economy Select
VC
Took a bit of time, but communication was clear and got what I wanted.
etienne tinant
18 June 2022
DHL Economy Select
ET
perfect service, perfect communication
Unverified Customer
17 June 2022
Unknown Shipment Details
My gratitude to Aimee and Chris.
They provided me professional and quick assistance on exporting lithium battery cell which I was afraid to be turned down but they figured out solution quickly.
I can say I am very satisfied with service and quality they provided me.Thank you.
They provided me professional and quick assistance on exporting lithium battery cell which I was afraid to be turned down but they figured out solution quickly.
I can say I am very satisfied with service and quality they provided me.Thank you.
Unverified Customer
17 June 2022
Unknown Shipment Details
What else can I say about this company except excellent? Trustworthy also included. At first I also have different opinions about forward2me… but you know what? This company just made my Dream to have beautiful car seat for my Little Angel came true… so I hope my review will help people who needs helps like me before and looking for trustworthy forward address company…. I was using the UK service… not cheap but very very very worthy… have no excuse for me to not write it here in the trustpilot… fyi they haven’t asked me to write it so… I‘ll do it for expressing my Gratitude to forward2me… keep it up… and I will use the service of this company again heheheh… oh ya btw, when my stuff was arrives at the storage house, surprisingly there were 500+ Waiting list before mine to be processed… however that was not long waiting time at all… from 13th of june ( UK storage)-16th of June ( in front of my doorstep DE)… ? Bravo #sorryformybadenglish
Verified Customer
17 June 2022
DHL Express Worldwide
VC
THANKS A LOT, YOU SAVED ME, amazing rates and very fast
Jessica P.
17 June 2022
DHL Express Worldwide
JP
Would 100% recommend to a friend. Great communication, secure packaging, and fast shipping.
Verified Customer
17 June 2022
FedEx Connect
VC
Excelente servicio!! Recomendable al 100 % Rápido y responden las preguntas rápido y el producto llega rápido y en buenas condiciones, encantada
Stephanie Molina-Mejia
17 June 2022
FedEx International Priority
SM
Very fast and convenient. Customer service is great as well. I will definitely continue to use their services
Unverified Customer
16 June 2022
Unknown Shipment Details
Many thanks to Japan warehouse staff and customer agent Aimee for the great services!
Pierre Theron
16 June 2022
TNT Economy Express
PT
Excellent service from the team .Thanks .They removed some unknown residue on injectors I bought on ebay . So now the parcel can be shipped to me .
Verified Customer
16 June 2022
DHL Express Worldwide
VC
They are quick to ship. The only issue is I only had one option for shipping and that was fedex. I personally like to use DHL. But they are super helpful with answering any questions.
scarlett
16 June 2022
UPS Economy
S
had to get two items shipped to me from uk, they repackaged the items excellent! arrived on time. will use again in the future!
Joanna
16 June 2022
FedEx International Priority
J
Works as exactly as story said rates are completely reasonable
DONG YU
16 June 2022
FedEx Connect
DY
Only the price is more expensive.
Hi Dong,
Many thanks for your feedback.
We are sorry that you feel dissatisfied with the courier shipping price you have paid through our service.
We understand that everyone is facing financially challenging times worldwide and the fluctuating fuel surcharge rates with each courier service are causing increases in the overall shipping prices we are currently offering. Some courier companies review their fuel surcharges once a month and others review and amend the fuel surcharges on a weekly basis and the courier services' are also having to apply additional emergency surcharge fees in relation to COVID restrictions from country to country.
We apologize for any inconvenience or difficulties this may be causing all of our customer's.
I have looked at your recent shipments through our service and I can see that you had reached out to us and requested to cancel the advised combine and repack for one of your packages prior to shipping. Another reason why you will have paid a higher price is because the chargeable weight for packages with the courier's are based on the greater of either the volumetric weight/size of the package or the actual weight of the goods. The volumetric/size of your packages was greater than the actual weight of the goods inside. I understand that you did not wish for the external or internal packaging to be removed for resale purposes but by cancelling or refusing to request a repack request this meant that we could not successfully save you any volume and the packages will have been shipped with the courier based on the original dimensions and weights as they were originally received by the senders. If a repack had been completed for your packages, there would have been sufficient excess space to save by reducing the current size of the package which could have helped lower the final FedEx Connect shipping price and you would have only been required to pay a single £2.00 repack fee on top of the shipping price if you were only shipping one package.
I hope the information I have provided to you is useful.
Please do not hesitate to get back in touch if you do have any further questions or concerns.
Kind Regards
Hayley
Many thanks for your feedback.
We are sorry that you feel dissatisfied with the courier shipping price you have paid through our service.
We understand that everyone is facing financially challenging times worldwide and the fluctuating fuel surcharge rates with each courier service are causing increases in the overall shipping prices we are currently offering. Some courier companies review their fuel surcharges once a month and others review and amend the fuel surcharges on a weekly basis and the courier services' are also having to apply additional emergency surcharge fees in relation to COVID restrictions from country to country.
We apologize for any inconvenience or difficulties this may be causing all of our customer's.
I have looked at your recent shipments through our service and I can see that you had reached out to us and requested to cancel the advised combine and repack for one of your packages prior to shipping. Another reason why you will have paid a higher price is because the chargeable weight for packages with the courier's are based on the greater of either the volumetric weight/size of the package or the actual weight of the goods. The volumetric/size of your packages was greater than the actual weight of the goods inside. I understand that you did not wish for the external or internal packaging to be removed for resale purposes but by cancelling or refusing to request a repack request this meant that we could not successfully save you any volume and the packages will have been shipped with the courier based on the original dimensions and weights as they were originally received by the senders. If a repack had been completed for your packages, there would have been sufficient excess space to save by reducing the current size of the package which could have helped lower the final FedEx Connect shipping price and you would have only been required to pay a single £2.00 repack fee on top of the shipping price if you were only shipping one package.
I hope the information I have provided to you is useful.
Please do not hesitate to get back in touch if you do have any further questions or concerns.
Kind Regards
Hayley
Verified Customer
16 June 2022
DPD Classic
VC
positive with forward to me, not so positive with shipping firm but isnt the fault of f2me and at the end all went ok