Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Kinza Kazmi
06 August 2022
DHL Express Worldwide
KK
Very smooth, fast and reliable service. Will surely use again!
Kyle K
06 August 2022
FedEx International Economy
KK
Was very fast and easy to communicate with :) they packed 2 packages into 1 for cheaper shipping. 5 star service.
Darren Irmane
05 August 2022
FedEx International Priority
DI
Everything went well & I received my package on time and in good order. I recommend their service.
Unverified Customer
05 August 2022
Unknown Shipment Details
The most vile company that can deal with it, I do not advise dealing with it, and it is not safe for the parcels. They stole 4 parcels from me.
Unverified Customer
05 August 2022
Unknown Shipment Details
Possibly worst service have ever used. Customer service is non existent. Their charges are secretive. The website was designed and built by a blindfolded child with arms tied. Do not use.
Unverified Customer
04 August 2022
Unknown Shipment Details
hi
before was shipping with FEDEX
now fedex not available why ?
DHL cost on you ship calculator says 271 euro... ecceptable
on file while trying to pay 504 euro
you are trying to screw up customers.
before was shipping with FEDEX
now fedex not available why ?
DHL cost on you ship calculator says 271 euro... ecceptable
on file while trying to pay 504 euro
you are trying to screw up customers.
Hi Yerbol.
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied with our services and I can see you have recently contacted us about your concerns regarding the available courier services.
I will reach out to you via email to discuss my findings with you further.
I am sure we can come to an amicable resolution for the issues and concerns you have highlighted.
Please keep an eye out for our email.
I hope this helps you further.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied with our services and I can see you have recently contacted us about your concerns regarding the available courier services.
I will reach out to you via email to discuss my findings with you further.
I am sure we can come to an amicable resolution for the issues and concerns you have highlighted.
Please keep an eye out for our email.
I hope this helps you further.
Kind Regards
Hayley
Lex
04 August 2022
UPS Economy
L
Great service! I ordered a UK exclusive vinyl and sent it to the forward to me warehouse after seeing a review on tiktok and everything was perfect! It arrived to my house in the US a few days earlier than expected and the record was packaged well and in perfect condition upon arrival. I would not hesitate to recommend to anyone needing similar services and I will definitely be using them in the future!
Verified Customer
04 August 2022
DHL Express Worldwide
VC
although the website design could use a little facelift overall the service is really good and worth it i was honestly surprised on how fast my first package came in after i paid the invoice so 10/10 definitely will be using again
Unverified Customer
03 August 2022
Unknown Shipment Details
Excellent communication with Kat!
Hi Andreea.
Many thanks for your great feedback.
We are so pleased to hear that our customer experience agent, Kat, was quickly on hand to assist and support you with all of your concerns and queries.
I will pass on your gratitude to them personally.
We really appreciate your comments and we shall look forward to assisting you with shipping again very soon.
Take care and stay safe.
Kind Regards
Hayley
Many thanks for your great feedback.
We are so pleased to hear that our customer experience agent, Kat, was quickly on hand to assist and support you with all of your concerns and queries.
I will pass on your gratitude to them personally.
We really appreciate your comments and we shall look forward to assisting you with shipping again very soon.
Take care and stay safe.
Kind Regards
Hayley
Verified Customer
03 August 2022
DPD Classic
VC
An excellent service
Sri Vithya Sureswaran
02 August 2022
DHL Express Worldwide
SVS
Excellent service! My package was promptly shipped and received in great condition. Customer service also answered my question very kindly. Would definitely recommend this company to anyone! Thank you very much!
Unverified Customer
02 August 2022
Unknown Shipment Details
I have received a fast and excellent reply to my request
M F
02 August 2022
FedEx International Priority
MF
I have used it many times and have never had a problem. Customer service is also good. Registration is easy, and anyone can use the service with peace of mind.
Verified Customer
02 August 2022
FedEx Connect
VC
everything came quick and perfectly untouched and preserved. 10/10 recommend. super happy to use this service.
Verified Customer
01 August 2022
DHL Express Worldwide
VC
Fast and reliable
Sigridur VIGFUSDOTTIR
31 July 2022
DHL Express Worldwide
SV
I have been a customer for many years now and I can couch that F2M is always professional and polite and helpful. Their staff is very competent and friendly. Thank you all so much.
Karin T
31 July 2022
DHL Express Worldwide
KT
TL;DR: you actually have to pay people for doing this service (taking the package, storing it, shipping it) and that's NOT CHEAP. This service only makes sense if you want an item desperately and are willing to pay a lot of money! If you do, the service was completely satisfactory! "forward2me" processed my package really fast and everything was great, just expensive...
___________________________________________
I desperate wanted a skin product that was discontinues with the only seller being "Harrods" in UK, they don't ship to Germany though...
I never used a package forwarding service and was quite skeptical, especially with the "tax-free Guernsey" option. However I thought I just try since I really wanted a couple bottles of my holy grail product.
-When I placed my order in the Harrods online shop it immediately calculated away the taxes since I chose the Guernsey address, so that worked perfectly fine! (I did have to pay more shipping though, for shipping within UK it would have been free, but I had to pay for shipping to Guernsey, however minus the taxes it was still cheaper to ship there)
- the package arrived super quit and I was always informed very fast by "forward2me" about everything trough email
- I chose to immediately let it be send to me by forward, since that was the only thing I needed from UK. My only critique would be that the only shipping option was express shipping which was VERY expensive (~50€) I would have preferred a slower, cheaper shipping for sure but at least the package arrives super quit and everything was fine!
I'd definitely use this service again if I really really wanted something that I just couldn't get ANY other way! It was hella expensive though, but worth it for me since I was 4 bottles of my favorite product now :)
___________________________________________
I desperate wanted a skin product that was discontinues with the only seller being "Harrods" in UK, they don't ship to Germany though...
I never used a package forwarding service and was quite skeptical, especially with the "tax-free Guernsey" option. However I thought I just try since I really wanted a couple bottles of my holy grail product.
-When I placed my order in the Harrods online shop it immediately calculated away the taxes since I chose the Guernsey address, so that worked perfectly fine! (I did have to pay more shipping though, for shipping within UK it would have been free, but I had to pay for shipping to Guernsey, however minus the taxes it was still cheaper to ship there)
- the package arrived super quit and I was always informed very fast by "forward2me" about everything trough email
- I chose to immediately let it be send to me by forward, since that was the only thing I needed from UK. My only critique would be that the only shipping option was express shipping which was VERY expensive (~50€) I would have preferred a slower, cheaper shipping for sure but at least the package arrives super quit and everything was fine!
I'd definitely use this service again if I really really wanted something that I just couldn't get ANY other way! It was hella expensive though, but worth it for me since I was 4 bottles of my favorite product now :)
paul smith
30 July 2022
FedEx Connect
PS
fairly quick but the box is always damaged in the same way
Richard Chan
30 July 2022
UPS Express Saver
RC
Fast, Efficient and Reliable. Keep it up!
Unverified Customer
29 July 2022
Unknown Shipment Details
Sterling service by Ms Nica.Keep it up!!
Dumisani Mthombeni
29 July 2022
DHL Express Worldwide
DM
The service is top notch but has been came expensive
Hi Dumisani,
Many thanks for your feedback.
It is lovely to hear that you are still fully satisfied with the service that we offer.
We do understand that everyone is facing financially challenging times worldwide. Unfortunately the fluctuating fuel surcharge rates with each courier service are causing increases in the overall shipping prices we are currently offering. Some courier companies review their fuel surcharges once a month and others review and amend the fuel surcharges on a weekly basis and the courier services' are also having to apply additional emergency surcharge fees in relation to COVID restrictions from country to country.
We sincerely apologize for any inconvenience or difficulties this may be causing all of our customer's.
I hope the information I have provided to you is useful, we hope these issues will not deter your from continuing to use our services again in the future and please do not hesitate to get back in touch if you do have any further questions or concerns.
Kind Regards
Hayley
Many thanks for your feedback.
It is lovely to hear that you are still fully satisfied with the service that we offer.
We do understand that everyone is facing financially challenging times worldwide. Unfortunately the fluctuating fuel surcharge rates with each courier service are causing increases in the overall shipping prices we are currently offering. Some courier companies review their fuel surcharges once a month and others review and amend the fuel surcharges on a weekly basis and the courier services' are also having to apply additional emergency surcharge fees in relation to COVID restrictions from country to country.
We sincerely apologize for any inconvenience or difficulties this may be causing all of our customer's.
I hope the information I have provided to you is useful, we hope these issues will not deter your from continuing to use our services again in the future and please do not hesitate to get back in touch if you do have any further questions or concerns.
Kind Regards
Hayley
Adel Hamad
29 July 2022
DHL Express Worldwide
AH
excellent and quick service
Verified Customer
29 July 2022
DHL Express Worldwide
VC
Forward2me made it all very easy and very reasonable prices. So very happy with their services.
Verified Customer
29 July 2022
UPS Economy
VC
Fast shipping with no hassle!
Verified Customer
29 July 2022
DHL Express Worldwide
VC
Wonderful, responsive customer service. Received package almost a week before delivery date. Expensive, but well packaged.
Verified Customer
28 July 2022
DPD Classic
VC
Top Service
Unverified Customer
28 July 2022
Unknown Shipment Details
Horrible service where they force you to pay through the nose to pack into one parcel then make it TWO parcels. Also, the credit card via Braintree option to pay fails every time so you are forced to use Paypal at inflated expense or some other weird platform like alipay or bitpay. There used to be option to bank transfer but in the new global digital hegemony that is gone.
Claudia Messinger
28 July 2022
UPS Standard Single
CM
Paket ist gut angekommen.
Karl Wimmer
27 July 2022
FedEx International Priority
KW
I was very pleased with the overall service and pricing was very reasonable. My items arrived quickly in perfect condition.
Takeshi Kotani
27 July 2022
DHL Express Worldwide
TK
迅速で正確な配達でした。
Lief Swanson
27 July 2022
DHL Express Worldwide
LS
The price was a little high but they did a great job. I ordered some phones that aren't available in north america, and they got them to me safe and sound, batteries and all.
Verified Customer
27 July 2022
FedEx Connect
VC
Really fast shipping to USA from UK. Trustworthy.
Paul Soderdahl
26 July 2022
FedEx Connect
PS
Fast, not expensive, kept informed of status, will definitely use again.
Unverified Customer
26 July 2022
Unknown Shipment Details
I was having issues with my shipment and fortunately Miss Haley from customer care department helped me out. She was fast and reliable. With her help throughout, I managed to get my shipment on track.
Taro
26 July 2022
FedEx International Priority
T
I always appreciate their customer support.
Fast, reliable response. Fast delivery.
Fast, reliable response. Fast delivery.
Unverified Customer
26 July 2022
Unknown Shipment Details
Excellent service any question Kat was there to answer
satchevo
26 July 2022
TNT Economy Express
S
Absolutely awesome!
匠 小野
26 July 2022
FedEx International Economy
��
It was good that it was quick and polite. I felt that the shipping fee was a little high.
Verified Customer
26 July 2022
DHL Express Worldwide
VC
Best service ever I would always work with them
Brent Miller
26 July 2022
DHL Express Worldwide
BM
I had used another service before but this was much smoother. Very happy.
Verified Customer
26 July 2022
DHL Express Worldwide
VC
Smooth experience with wonderful customer service! Thank you so much!
Verified Customer
26 July 2022
DHL Express Worldwide
VC
Forwardtome is a great service. Especially if the store you want to order from doesn’t ship directly to your country. Can be pricey at times but I cannot complain.
Gavin Speirs
25 July 2022
DHL Express Worldwide
GS
well packaged
Verified Customer
25 July 2022
FedEx International Economy
VC
転送サービスを利用しました。商品の転送までの時間が短く、予想より早く受け取ることができました。
あとは送料がもう少し安くなると嬉しいのですが。
あとは送料がもう少し安くなると嬉しいのですが。
Peter Murphy
25 July 2022
FedEx International Priority
PM
Helped me out with the shipping costs. Fast delivery A+
yasser Ahmed
25 July 2022
DHL Express Worldwide
YA
Your service is fast and your deployment to Europe is excellent
Desmond Hannah
25 July 2022
FedEx International Priority
DH
Always helpful and prompt response for any inquiry's
Especially Tracy and Nica = great people!!
Especially Tracy and Nica = great people!!
Verified Customer
25 July 2022
DHL Express Worldwide
VC
They charge duties/tax when you send products to their 'tax-free' warehouse...LOL
I ask them why so since I wasn't expecting to pay any duties/taxes when using the 'tax-free' warehouse and they pointed me to the 7883 worded section 3.11 'Terms of Trade'...LOL
Another big surprise when I received the rates to ship the parcel to ship to my hiome!
Took a total of 3 weeks and multiple emails from time they received the parcel to shipping it out to me.
All in, I'm better off just paying EU taxes and ship it directly from EU!
That said, the email support (Hayley) was prompt and friendly.
Regardless, won't be a returning customer...
I ask them why so since I wasn't expecting to pay any duties/taxes when using the 'tax-free' warehouse and they pointed me to the 7883 worded section 3.11 'Terms of Trade'...LOL
Another big surprise when I received the rates to ship the parcel to ship to my hiome!
Took a total of 3 weeks and multiple emails from time they received the parcel to shipping it out to me.
All in, I'm better off just paying EU taxes and ship it directly from EU!
That said, the email support (Hayley) was prompt and friendly.
Regardless, won't be a returning customer...
Hi there.
Many thanks for your feedback.
Once again, we are sorry to hear that you feel dissatisfied with the information that was provided to you recently regarding our UK Tax Free Warehouse based in Guernsey, Channel Islands. It is clear the concept of our Tax Free warehouse is being misconstrued by many of our customers.
Please be aware that, when you order goods to the tax free warehouse, the tax free element refers to the 20% VAT that is deducted from the total purchase costs of the items from the online retailer either upon checkout or upon delivery to Guernsey. The tax free element does not refer to any import duties or taxes owing for packages arriving to and from the tax free warehouse. You would be responsible to pay any import duties owing for items entering or exported from Guernsey.
The VAT or tax free element refers to the purchase VAT or tax that you save from your original purchase with the retailer and this VAT or tax saving would contribute towards your final costs for the shipping service.
Guernsey is an English-speaking island located in the English Channel between France and Great Britain. It is not part of the United Kingdom or a member of the European Union, instead it is a self-governing Crown Dependency. It has a special status negotiated by treaty that means that Guernsey is within the EU for most of the purposes of the free movement of goods but outside the EU for other purposes. Significantly, Guernsey has no VAT or GST (Tax Free). This means if a UK retailer ships to Guernsey they should not be charging VAT or tax.
Therefore it is recommended that you only look to ship higher value goods to this address as shipping options are limited to DHL and can be a little more expensive than shipping from our mainland UK address.
It is therefore important that you calculate beforehand that the vat saving on the purchase is higher than the possible increase in shipping costs from this facility compared to shipping from the UK mainland.
As a comparison, you would be permitted to pay the purchase price of the goods plus additional purchase VAT or tax plus the courier shipping costs if you were shipping your goods from our mainland UK warehouse, which can mean a much more higher cost to you for international shipping overall.
We understand that the DHL shipping rates are slightly higher when shipping from our tax free warehouse in Guernsey so it is therefore important that you calculate beforehand that the vat saving on the purchase is higher than the possible increase in shipping costs from this facility compared to shipping from the UK mainland.
I hope the information I have provided you is useful, we hope this issue does not deter you from using our services again in the future and that you will reconsider your current rating of our service. Please do not hesitate to contact our Customer Experience team if you have any more questions or concerns.
Kind Regards
Hayley
Many thanks for your feedback.
Once again, we are sorry to hear that you feel dissatisfied with the information that was provided to you recently regarding our UK Tax Free Warehouse based in Guernsey, Channel Islands. It is clear the concept of our Tax Free warehouse is being misconstrued by many of our customers.
Please be aware that, when you order goods to the tax free warehouse, the tax free element refers to the 20% VAT that is deducted from the total purchase costs of the items from the online retailer either upon checkout or upon delivery to Guernsey. The tax free element does not refer to any import duties or taxes owing for packages arriving to and from the tax free warehouse. You would be responsible to pay any import duties owing for items entering or exported from Guernsey.
The VAT or tax free element refers to the purchase VAT or tax that you save from your original purchase with the retailer and this VAT or tax saving would contribute towards your final costs for the shipping service.
Guernsey is an English-speaking island located in the English Channel between France and Great Britain. It is not part of the United Kingdom or a member of the European Union, instead it is a self-governing Crown Dependency. It has a special status negotiated by treaty that means that Guernsey is within the EU for most of the purposes of the free movement of goods but outside the EU for other purposes. Significantly, Guernsey has no VAT or GST (Tax Free). This means if a UK retailer ships to Guernsey they should not be charging VAT or tax.
Therefore it is recommended that you only look to ship higher value goods to this address as shipping options are limited to DHL and can be a little more expensive than shipping from our mainland UK address.
It is therefore important that you calculate beforehand that the vat saving on the purchase is higher than the possible increase in shipping costs from this facility compared to shipping from the UK mainland.
As a comparison, you would be permitted to pay the purchase price of the goods plus additional purchase VAT or tax plus the courier shipping costs if you were shipping your goods from our mainland UK warehouse, which can mean a much more higher cost to you for international shipping overall.
We understand that the DHL shipping rates are slightly higher when shipping from our tax free warehouse in Guernsey so it is therefore important that you calculate beforehand that the vat saving on the purchase is higher than the possible increase in shipping costs from this facility compared to shipping from the UK mainland.
I hope the information I have provided you is useful, we hope this issue does not deter you from using our services again in the future and that you will reconsider your current rating of our service. Please do not hesitate to contact our Customer Experience team if you have any more questions or concerns.
Kind Regards
Hayley
Michael Singer
25 July 2022
DHL Express Worldwide
MS
Easy to use and answered my questions and emails in a clear way, in a prompt manner. Orders are also sent very quickly. Highly recommended!
Verified Customer
25 July 2022
DHL Express Worldwide
VC
customer service is responsive though there maybe timezone difference, it’ll be good if the website has a DM section, that’ll be convenient